Hotpoint Refrigerator

We have a Hoptpoint Refrigerator that was purchased in 2005 at HomeDepot. Model number is HSM25GFRF-SA Serial Number is FH218658 About two week's ago we started having prob with this appliance, the fan motor stopped working as well as the Ice/Water Dispenser. Everything melted in the top half of the Freezer, stayed frozen in the Bottom half etc.

We called A.R.S Appliance Repair and he found that the Motherboard/Circuit Board had burned out and was the prob, the cost of each part was 148.00 for the Motherboard and around the same for the Circuit Board. after placing the new parts on the Frig, within min the Motherboard caught on fire. he replaced the Motherboard again, and the same thing happened. He said it was beyond his knowledge and referred me to another appliance Man by the Name of Hunter's Appliance/Repair. Mr H. replaced the Motherboard and the same thing happened again. I called Mrs. Marybeth C. and explained what was going on, she told me there had been no recalls on this model number. After investigating this model number online, I see where there are numerous complaints on this particular Model, same problems etc. Mrs C. said since the appliance was 5 years old and out of warranty, they could not reimburse us on any of the costs, that she could refer a GE/Hotpoint Repair Man to fix the Refrigerator.

I expected this appliance to last longer than 5 years and after researching and reading about all the complaints on this particular model, each time a consumer replaces these parts, within min or Months they are having to do the same thing again. I'm very disappointed in the GE/Hotpoint Company. I can give you websites where the complaints have been filed and one is a GE Site, with a consumer saying His Model had a Recall on the Circuit Board. I told Mrs. C. about this site and she said I could fax her the reports of any complaints I have found! I asked her if I could just not simply give her the websites over the phone and she take a look at her convenience and get back with me, she replied No, that I could fax them to her! I don't have time to print and fax every report or have access to a fax machine.

I would appreciate your help on this matter! I have filed a compliant with the BBB on this and was wondering how to file a compliant on recalls for this model number. If I could have sent her an email message as I am your company, this would have been an easier access to these websites, but she said I could fax her and we live in the day and age that we do, where everything is accessible online. Don't understand why she needed these websites to be faxed! Thank you!

I have lost about 200.00 in food item's and will now have to purchase a New Refrigerator, which I do not have the extra income to do so. The Hotpoint side by side was only 5 years old. I've now been without a frig for two week's and I'm Diabetic, so keeping my insulin cold is a must...been living out of a cooler with ice! Doesn't seem anyone can figure out what is wrong with our frig, and this is a fire hazard according to the Repair Men that have been here, neither would plug back up after seeing the board's catching fire!

We bought our Hotpoint in November 2004. We are only 2 working adults in the house, so the appliance is not overused or abused. Suddenly, last week, we noticed that the freezer was cold but not freezing, & the refrigerator compartment was cool but not cold.

My Hotpoint refrigerator is less than 4 years old. It is so loud at times I can hardly hear my TV. Now, the ice maker has completely quit working. After reading everything, I may just have to go buy a new one but not a GE product.

We bought a new Hotpoint side by side refrigerator on Sept. 8. Since that time, the humidity drawer and the vegetable/meat drawer have both broken. The ice machine freezes up regularly and it has to be emptied and thawed out so that the door dispensers work. The filter on the ice machine only lasts three months causing me to spend $40 every three months to filter the ice and the water it uses. To top it off, the vegetable and fruit freeze. If I turn up the refrigerator, it is not at a useable and safe temperature (40 degrees) according to the health department. I am so dissatisfied with this product that at one time was top of the line. Now, I wouldn't even rate it at the bottom. Upon calling their consumer line, I got no help--only stupid suggestions.