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Irene of Lakewood CA (03/23/08)
I bought a Hoover S3639 Bagged WindTunnel Canister Vacuum for $169.95 on July 10, 2007. I bought it over the internet from amazon.com. It already stopped working. It doesn't pick up any dirt or dust. I am very disappointed in this item.
Since the machine is now worthless, I have lost the money that I spent on it. It didn't even last one year. I will have to save money to buy another type of vacuum.
Mary of Canton MI (03/23/08)
I bought my second Wind Tunnel, Fall 2007. The self propelled switch doesn't move, the brush doesn't rotate and my carpet is suffering. The local vacuum repair shop advised me not to buy this Hoover Wind Tunnel for just those reasons and the fact that going from a bag vacuum to a canister that had to be emptied was not a great experience. He was right on all accounts. I would never recommend this product to anyone.
Patrick of Yardley PA (02/10/08)
I have been buying Hoover canister vacuums for about 30 years. Each generation has become more loaded with interesting and potentially useful features. But at the same time reliability has decreased precipitously. We are now on our second generation of the WindTunnel canister, the futuristic-looking model S3765, with the beautiful silver shell. If only it worked as good as it looks. It was purchased 3 years ago to replace its predecessor, which suffered from switch problems and powerhead problems. I spent over $100 in parts in an effort to repair the old machine, but finally gave up and simply bought the new, improved model. Guess what? Now the newer machine is doing the exact same things as the old model. The switch in the handle malfunctions, and the powerbrush in the vacuum head switches off and on (mostly off). Basically the unit has become useless.
Past experience has taught me that by the time I would try to have the thing repaired, I will have spent nearly as much as the cost of a new machine. Like most everything else you buy, these vacuums have become simply disposable items. They last maybe 3 years, if you're lucky. Then when they start to malfunction you may as well just toss them in the trash and get a new one. The Hoover name has zero meaning as far as quality. They use the cheapest parts they can find in order to maximize their profit, and have no concern about reliability issues or customer satisfaction.
Peggy of Henderson TX (12/31/07)
We bought a Hoover wind tunnel upright vacuum cleaner November 2004. It worked OK for a few months and then started burning belts up all the time. It has had very little use because every time I get it out to use it, the belt starts slipping and it stinks up the house in a matter of seconds. I have changed the belt numerous times but a new belt lasts for only a few uses.
I just want to know if Hoover has a solution for this problem. I have heard there was a recall but do not know if they addressed this specifically.
Lynn of Rocky Mount VA (12/15/07)
Hoover "Windtunnel" is unusable. Every time we use it, it clogs up. Miserable. It also blows dust and doesn't propel.
Roland of Altoona AL (11/13/07)
My Hoover self propelled vacuum's on/off switch has failed. This is the second unit that this has happened to; the first unit was purchased in Oct. 2006 and switched failed after 6 months. After five attempts were made to repair it Sears replaced the unit. This second unit is 7 months old and the same thing is happening--have not contacted sears yet. Hoover should have to correct this.
My wife has had a stroke and unable to use anything that is not self propelled. There are few units on the market that are affordable enough for most in middle income bracket can purchase.
Kelley of Cleveland OH (10/28/07)
I purchased a Hoover self propelled wind tunnel vacuum on 8/06, and the black band that makes the brush spin keeps popping off. It's a pain to put it back on. Does anyone else have this problem?
Tammy of Bridgeton NJ (10/07/07)
I purchased a Hoover Mach 5 vaccuum on 2/24/07 at my local Walmart. In August it stopped working. The Walmart only has a 90 day return policy. I paid 168.44 for this machine. That is a lot of money for only 6 months use. I e-mailed the company and explained that I believe I should receive either my money back or a new machine. Their response by general e-mail was that they do not take responsibility for something not directly purchased from them. They said I had to take it to a repair shop and listed the local names. I replied that this was a ridulous answer and the owner of the company probably does not want his name attributed to a product that doesn't work. This was an irresponsible response from them. I do not believe it is logical to expect an expensive item to break in less than a year and then make it the consumer's problem to get it fixed. This amount of money is a lot to the average customer and I expect way more for my money. I also told them that I wanted to hear from a titled person of authority from the company, because I do not accept their answer to my problem. This was in mid-September and they have completely ignored me.
Lisa of Wilmington NC (09/20/07)
Well I bought a Hoover Windtunnel Wide Path back in July of 2006. Around October of that year my vacuum starting having a problem where the on/off switch would not work. I took it in for service and had it repaired by the local service company that they use for warranty work. Well then shortly thereafter is started doing the same thing again. I read on the internet that the self propelled vacuum was having similar problems and there was a recall. I spoke with customer service at hoover (Eric @ 18772816763 x 3567) and explained my concern and requested that they just give me a new one since nobody else was having the same problem. After a lot, and I mean alot, of jerking around and also receiving an extended warranty I finally receive a new vacuum in January of 2007. Well is is October of 2007 and guess what. That's right my replaced vacuum is having the same problem except the on/off switch does not work at all and it seems to get hot. Well I contacted them again through the email and there sight states that they keep files for 10 years. Well the lady that I listed above said that I was the only one that has had this problem and that they want to fix it for me and they are starting the same process again with the rude repair shop. I was suppose to take it in on this Monday and I just haven't had time to do it. I find that it is rather strange that I am the only person that has had 4 different on/off switch problems.
Wauline Susie of Davenport FL (09/15/07)
I bought a self propelled vacumn cleaner Sept.29, 2006. It has always been hard to push now the self propelled does not work at all. I talked to a friend of mine and she said that they have the same problem with theirs. I am wondering if this is a common problem with this model?
no physical damage, just a nusinance to have to take it back with it being used so little.
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