Hoover Vacuum Cleaners

As I sit here amongst the fumes of burning rubber, looking out at my un-vacuumed carpet, I ponder the uselessness of writing this complaint. All the good people that have sent in their complaints have seen no results. We have all followed the correct procedures as far as replacing parts, maintenance, and customer service. All to no avail. Short of starting a support group for all of us that have been ** by the Hoover Corporation and our hands are tied. I have had my vacuum 9 months. I have to take the bottom apart and unclog the hose after every 4 vacuums. I had to send the upholstery attachment in for repairs the first time I tried to use it. The new part leaks worse than the original part. I gave up on that, but I feel so angry about the vacuum not working. I, too, blame consumer's for rating this piece of ** so highly. The only avenue left to me is to learn from my mistakes. Never buy a Hoover product again, and don't trust Consumer Report. I should have come to this website first!

This is the second time I have bought a Hoover. You can use it only a few times before it doesn't suck. I am very upset, I will never buy a Hoover again. I even tried calling customer service and all you get is a recording. I will never recommend Hoover to anybody, it gives nothing but problems. Please call or email with solution to this piece of *** shampooer. They have a very poor customer service and performance with this. After spending hundreds on cleaners, filters, and hoses, I'm done.

I wanted a Hoover FloorMate Spinscrub for Christmas. I went to Hoover.com and saw the make and model I wanted: the FH4030, the Spinscrub with tools. I waited for Black Friday to order to see if they were having any sales. They were 15% off and free shipping. However, the item was out of stock (strike one). How does the manufacturer go out of stock? So I sent them an email about my dissatisfaction. They replied and told me to call and place an order for the backordered item. I did. The next day, I realized I forgot to order some supplies. I sent an email and they replied that they added the items to my order and gave me the new total. I waited a few weeks, then went online to check the status of my order only to find out there was no order. I sent another email and their reply was my order was cancelled (strike two).

I told them I never received any emails regarding my order being cancelled. Now, the item I wanted was no longer available (strike three)! However, the woman offered me a 25% discount and free shipping, so I placed a new order for a different model. A week later, I get the item in the mail. I open it and the owner's manual only to find the handle with the on/off switch is missing (strike four)! I send another email as it was the weekend and they were closed. They reply that Marilyn ** from their corporate office will be contacting me and gave me her contact information. On 1/4/12 I had not heard from them and called Ms. Marilyn **. We spoke briefly and she told me she was going to research some information and call me back.

She never did. On 1/5/12 I called her back and left a message. She never returned my call. I just sent another email informing them that if I do not hear from them tomorrow, I will be contacting my credit card company to dispute the charges. I told them to send me a return label for the useless product that was sent to me. This is not the only letter I will be writing regarding this fiasco. I will be contacting the BBB and the Attorney General's Office and other media resources. I will never use or purchase another Hoover product!

I bought a Hoover steam vac from A1 Sweeper World Inc. and I have taken it in four times for repairs for the same thing, the motor. They keep it for weeks on end because they tell me the part has to come from China. I am so sick of this already. Every time I go to use it, after one use, I am again getting it fixed. The number is f5918700. I wish I could get my money back so I can buy something else.

The Hoover Wind Tunnel Pet Cyclone vacuum cleaner is only a year and 1/2 old and continuously overheats and has lost suction strength. The HEPA filter has been changed regularly and the machine cleaned periodically. Just a poor product. I had Eureka product before and will buy another, not Hoover.

I bought my wife a Hoover Cyclonic from The Home Depot, in March 2011. Since then, I have had it apart over a dozen times to repair the switch. It comes out of its holder, and sticks off and on. The last time, I removed the spring in the switch, which has stopped that problem. Next up was the wiring connection which is coming loose at the bottom of the handle. I fixed that connection with a wire nut. Now, the vacuum has yet another problem! We only have about 1,000 square feet of carpet in our home (no pets), but even that seems to be too much for this vacuum. It overheats after less than 5 minutes of use, and has to cool down, before turning back on again. I purchased this vacuum because I thought Hoover made good products. I was wrong! I will never buy another Hoover product again, period. Where is the thumbs down rating option? This product doesn't even deserve one star.

I have 3 Hoovers since I have a 3 storey house. This is the 2nd Hoover to break. It's not in the recalled bunch since the model number is different. Mine is model U6476-910, serial # 010700093605. A couple of days ago, the switch stuck in the "on" position, so I had to pull the plug from the socket. I took the handle off and saw where the switch came loose, so I put it back in place. For now, it's working but I don't know for how long. Quality is the pits! Also, it smells when vacuuming.

The worst junk I have ever used! If I could give the rating an all bad stars, I would! For my birthday, I received a Hoover Windtunnel Bagless. I have had numerous Hoover products in the past, but this piece of junk is by far the worst must disturbing product I have ever used. Shame on you Hoover! I cannot get my money back so I am stuck with this defective junk product!

I bought two Hoover Wind Tunnels approximately 4 months ago. Both vacuums stopped working after a few minutes, and needed a cooling-down period, before they will even turn on. Filters are cleaned, no clogs, belt is good, they just overheat. I contacted Hoover customer service (or lack thereof). They want me to haul them to a service center for repairs. Obviously there is a design flaw if both vacuums behave the same way. One of the unhelpful representatives said there was probably a clog in both vacuums. Really? At the exact same time? I don't think so.

I think Hoover makes cheap vacuums, that require repairs that will eventually cost me money, once the warranty runs out. I want to return them both but Hoover won't do anything, if I didn't purchase it directly from them. Wal-Mart and Target won't do anything either. Note to self and anyone else: do not do business with Hoover. Horrible customer service (first rep input my phone number wrong, 2nd rep didn't make any notes about the call, 3rd rep tried but didn't make clear notes so the supervisor, 4th person, had to repeat everything). I spent an hour and half dealing with them. They only make horrible, cheap, **, vacuums. Hoover makes ** products, but does nothing to remedy the situation. I had to buy another vacuum of a different brand.

My Hoovers, as we have two of them, are junk.It appears to me they engineered these machines to break down so to generate repair income and sell parts.They are both high dollar upright wind tunnel machines and I will never purchase anything from anyone representing this company or brand again knowingly..

I bought a Hoover Bagless Wind Tunnel Canister in January 2011 from Amazon as well. It worked great until August 2011. The belt ripped and until November, I used it without using the floor/carpet control. Finally, I decided to order the belt from Hoover's website. I got it and followed the instructions as shown in the manual. The brush was spinning and I felt like "Yes, I fixed it," until it started shutting off. I mean seriously, after 2 minutes, the power kept on shutting off as if it was overheating or something. Can you imagine how annoying that is?!

Hoover WindTunnel Anniversary Model S3670 is a piece of junk. I had to take apart the handle to remove a clog caused by pet hair catching in an inadequate opening inside the handle/hose connection. Construction inside the handle is very shabby. After putting the handle back together, the on/off switch did not work. The vacuum was purchased from Amazon on Jan. 7, 2011 and failed on Oct. 2, 2011. Amazon could have cared less. I told me to contact Hoover. Their website offered no information, just geared towards sales. Consumer Reports and Amazon rated this product highly, but that has not been my experience. The vacuum should be replaced and a lemon law enacted to protect consumers.

I own a Hoover CycloTronic Bagless silver Upright for about 7 months now when the belt broke and I had to order a new one through the mail (at my expense) to replace it. It was not clear to me why it should break given that I was not using the vacuum any differently than normal. More importantly, a month later, the vacuum would overheat and shut off before I could finish vacuuming even one room. I don't have the time to keep letting the vacuum rest and cool down before I can get the house vacuumed. This product is terrible and a big waste of money.

I bought two Hoover Lightweight Commercial Vacuums from Home Depot Supply (HDS) in March, 2011. They have a 1-year warranty. Both stopped working last month, so after confusing warranty work, phone calls back and forth to both HDS & Hoover, Hoover finally told me to take my vacuums to an "authorized" dealer, the closest one of which is a two-hour round trip. Okay, I want them repaired, and made the trip. The "authorized" dealer, then asked me for proof of purchase (previously provided to Hoover Customer Service), so I faxed it to them. Following up on the status of the repairs two days later, at that time I was told the way Hoover handles warranty repairs, is that the shop identifies the problem, then notifies Hoover, which then ships the parts, and the shop makes the repairs and would notify me after receipt of the parts. They also said it takes several weeks.

I find this very disturbing, as I need to depend on a reliable equipment for daily use in my business. Hoover's Customer Service doesn't care much about that. They just want to make sure you're not trying to pull something over on them. I have way too much effort and displeasure with two $129.00 vacuums (model c1404).

The Hoover Wind tunnel Vacuum Cleaner is a piece of junk. It is 100% plastic and made in China. The manual is useless in covering the worst problem with this product. It clogs up and I tried to take it apart to get to the clog but with no success. Finally, I was able to dislodge the clog by reverse suction (blowing) with a wet-dry vacuum in all the tubes.

The clog was a combination of dog fur, silt, and debris. The bagless system is extremely messy to clean by rinsing the dirt cup areas with water and waiting 24 hours for it to dry. The only good thing is the HEPA filter is washable and doesn't have to be replaced with a $15 part. The suction leaks through the rewind cord opening, reducing the vacuum's power (poor design). If you use the accessories too often, the belt breaks because the "beater bar" doesn't lift high enough off the floor, and never stops turning. No more bagless vacuums and no more hoovers,

I bought a Hoover WindTunnel. After 8 or 10 uses, the carpet brush on/off switch broke. I spent $160 on this piece of junk. I recommend never to buy this product! It's junk!

I bought a Hoover wind tunnel vacuum six months ago and the suction was great. However, the drive on it has quit working and it is impossible to vacuum now. That's an awful lot of money for just six months worth of use.

I purchased a Hoover vacuum in June and it quit working today, 9/10/11. Apparently, the motor burns out when using the hand tools. You may pay more for a Bissell but the difference is worth it. I don't believe in paying good money for disposable appliances, especially disposable appliances that are only good for 3 months.

I purchased a Hoover WindTunnel Bagless Vacuum on 6/10/11 at Walmart. After 30' use, it stopped working on 6/12/11. Help from the e-mail Hoover site was not useful.

On 6/19/11, I took it to Sears (authorized repair). On 7/21/11, I went to pick it up (25 miles) as instructed. They did not have it and only said that it would come on the second. They offered no recompense. After using much of my cell phone time, I found out today (7/27/11) that they had damaged it in transit and had to send it back for repair again, but they would give me a loaner. If I go get the loaner, I will have driven 200 miles or more, to get a new vacuum repaired.

I purchased a Hoover Bagless Windtunnel vacuum cleaner when they first came out. I had the thing about 2 months and it overheated when I was using the hand tools (not vacuuming the floor) and burned the motor out. I took it to the Hoover repair shop and they replaced the motor and the part that's supposed to shut the machine off when it overheats.

I was meticulously diligent about cleaning the filters to the point that I began doing it every day after I vacuumed, which was a pain in itself, since there are so many of them. After another several months, I was again using the hand tools to vacuum the ceiling, door jambs, etc., and the darn thing overheated and burned out the motor again! By this time, it was no longer under warranty, so I took it to the repair shop and the owner actually refused to repair it because he said that it would just keep doing the same thing because it was a faulty design.

I called the Hoover Company and spoke to their customer service, who referred me to someone in their corporate offices. I fully expected them to either pay for another repair or provide me with a refurbished vacuum, since I had paid over $200 for this machine and only had it a little over a year. Instead, they offered me a credit on a new machine of the same make and model. By this time I knew I had a lemon and didn't want the same make and model.

Previous to this, I had been a loyal Hoover customer, having owned Hoover vacs since the 1970s. In 30 years I had only needed to purchase two vacuums, so that tells you how good the brand was. But these new Windtunnels are terrible and Hoover no longer has good customer service.

So, after 40 years, I am no longer a Hoover customer and you know what? They don't give a hoot. So much for quality products and pride in giving good customer service anymore. Shame, shame, shame.

I bought a Hoover Wind Tunnel and it stopped working. I took it to Marbeck, an authorized repair shop, in November 2010 but still have not gotten the parts to repair it and this is March 2011. It's been five months. I called Hoover and all I get is the runaround.

I will never buy a Hoover again and will not recommend it. I had to go buy a another vacuum cleaner and I am out $165.00 for this worthless Hoover. I'm stuck with a worthless vacuum cleaner that Hoover should repair.

I hate this vacuum cleaner. I will never buy another Hoover product. I'm putting the damn thing on the curb. The inside is impossible to clean, dirt builds up under the beater bar and you have to take the thing apart to get it out. When that happens the vacuum stops working. I've had it.

I purchased a Hoover Vacuum Cleaner. After a little over 3 months, it started running when it felt like it. I cannot vacuum my house without it overheating and stopping. I went to the authorized dealer who informed me that it takes months to get parts from Hoover. I contacted Hoover who referred me to other dealers with no avail. I contacted Hoover again and they gave me more authorized dealers. I had no luck. This is by far the worst vacuum I have ever owned. I am in the process of buying another and it will definitely not be a Hoover product. They used to be reputable. What happened? I am a senior citizen on a fixed income, so this is difficult but I need a vacuum. Thank you for letting me air my complaint.

On 09/17/2008 my husband and I purchased a self-propelled Hoover Windtunnel vacuum from Sam's Club. It was highly recommended by Consumer Reports and that seemed like a very good place to check. About a month ago, while vacuuming, a little black piece broke off and came shooting out from under the vac. At that precise moment it was no longer self-propelled. There was no suction, the beater bar wouldn't turn and the only way it could be turned off was to pull the plug. It has been reduced to nothing more than an electrified noise maker and heaven knows we don't need more of that. I have taken it to a repair shop and the cost of repair is $112.50, which is more than half the original cost. Two things have been learned: Don't rely solely on the recommendation of Consumer Reports and most importantly beware of Hoover Vacuums. Check all reviews very carefully. I wish we had!

I had to replace to on/off switch twice once in the first year. The cleaning tools plastic window broke. Clip cord never held the cord in place. The plastic wand base cracked and doesn't hold the wand. I loved my old Hoover, the new one is a Huge disappointment.

The small plastic part broke on my upright model # U8 130-900, which holds the handle in place while in use. I called the company for a replacement part, as it would be an easy fix. I talked to a "customer service" person who said she would not sell me the part, and they would only sell it to a dealer. Needless to say, I was not happy to find, that I would need to pay someone and make a trip to a service center, for a cheap plastic replacement part. It is very unprofessional, and I will certainly be looking for a more reputable company, for my next upright. Say a more "upright company!"

I bought a Hoover on Hoover's website. The third time I went to use it on a small area, it stopped suctioning. It seems Dirt Devil has purchased Hoover and so I'm getting nowhere with the Hoover warranty with the repair shops I have been calling. Just a waste of time and money.

We purchased a Hoover "Bagless Wind Tunnel Technology" 12 amp "HEPA" vacuum cleaner from J. C. Penney several years ago because Hoover vacuums have a reputable history of quality floor cleaners. What a mistake. Within 2 months, it wouldn't work. The rubber belt driving the lower unit keeps coming off the spindle. The largest vacuum cleaner repair shop in Mobile charged over $75 for a new motor because "they aren't a certified dealer" in the city.

I have had two Hoover Wind Tunnel Vacuums. No complaint until last time I bought at Sams Club. I have had the off on switch replaced and since the vacuum does not self propel. I had this looked at and the repairman says he can find nothing but I know it does not work. I can hardly push the vacuum anymore. I am getting another kind of vacuum next time. Sorry.

My Husband bought a Hoover Carpet Cleaner from K Mart. It had hard a hard plastic tank. It cracked at one of the plunger sites. We spent a lot of money to buy a new one. It broke at the same place. Hoover gave us another one free. It broke. They wouldn't deal with us anymore. We bought another Hoover shampooer. The second time I used it, the motor smelled like it was burning and a light film of smoke came out. Hoover said the warranty was for a year.

My switch has broken twice in 1 year. I think Hoover should replace the part.

An area on the bottom of the vacuum gets too hot and melts the carpeting. The vacuum melts carpeting.

In April of 2007, I purchased a Hoover WindTunnel Technology upright vacuum for $248 from Lowes in Enid, Oklahoma. I had the vacuum for approximately 1 year when I had to have the off/on switch replaced, at a Hoover store, that cost around $20. A year later, I again had to have the off/on switch replaced again at the same Hoover dealership. It cost around $40. Now I have had it home for approximately 6 months and again the off/on switch is not working. I have to unplug it from the outlet to stop it. I am afraid to take it to the same dealership in Woodward to have another switch put in it.

This will probably cost $60 this time since it seems to go up $20 each time I take it in. This seems to be a problem with this vacuum. I think Hoover needs to replace everyone who bought this product. I am over 60 years old and it is a lot of work to load the heavy vacuum into the car and out again at the repair shop, in addition to the cost of repair!

We have owned Hoover upright vacuum cleaners for many years. Within the past year, we purchased a Hoover Wind-tunnel Anniversary edition upright vacuum cleaner. Recently, the plastic hoses have cracked with a vertical crack and upon taking them into the Hoover, required vacuum cleaner repair shop, were told that the damage was from stepping on them, not from the plastic failing.

It is clear that the plastic used by Hoover is substandard and cracks after less than a year of use. I would hope that anyone reading this would avoid purchasing Hoover vacuums as the quality has definitely decreased over the years. I am most disappointed with Consumer Reports who top-rated this vacuum cleaner in part because of the extended warranty which the Hoover company most definitely does not stand behind. I expected better from Consumer Reports and it is unfortunate that they didn't check with consumers to find out how difficult it is to get any warranty work done on Hoover vacuum cleaners.

I own a Hoover WindTunnel central vacuum cleaner. The connection for the motorized "widepath" nozzle has never fit properly. When I was last using it, the connection area started to smoke. I turned off the vacuum and took off the nozzle. There was a flame in the nozzle which immediately went out. The connection is now melted and ruined.

I called Hoover and they said that I'd have to take it to a local repair shop to see if it was still under warranty. They didn't take any note of who I was or what exactly happened. I thought they should be a little more concerned about their product starting on fire under normal use. After all, they are dealing with a recall on another product for similar problems.

I'm just thankful the flame extinguished itself when I opened the connection. Not cool.

I used the new cleaner 2 times on my living room floor and on the 3rd time, it would not pick up. I started looking under it and saw the drive belt was broken. I think it should have lasted more than two times. There should have been a warning on the box telling you to buy a new belt because it is only good for 2 cleanings. The price of the cleaners are not cheap and I was very disappointed with it. Are these cleaners rejects or what?

I have used Hoover vacuums for over 30 years. They were excellent vacuums. Were, keyword! I have purchased over five in the last 10 years and each one a little worse than the prior. I had a Mach 4, that worked excellent, for over three years (this is a short time, or used to be) for Hoover and I loved that vacuum. I put a new bag in and turned it on and it blew up, literally. Returned to the service center in Knoxville, TN and the owner told me he would give me a new one, exact same machine, it wasn't. Not by a long shot.

That one broke in less than a year, got another one, same issue, problems within the first year and now the third one, switch went out over a month ago and I am at the end of my rope! I have used other vacuums over the decades, but always went back to Hoover. Does anyone know what has happened? Did the company change hands, do they have no quality control dept, or do they just not care? I hope someone receives answers to their questions. I surely haven't describe: I have dropped a lot of money on vacuums over the past five years and still don't have one that works. Forget the money, time wasted, messes made, trips to service center! I just want to know what happened to Hoover vacuums!

Our Hoover Upright Vacuum wind tunnel machine is less than a year old and was purchased for several hundred dollars. For the past 3 months, each and every time we try to vacuum, it throws a dirt/soot smell throughout the rooms so badly I can't stand the smell and in spite of every effort to wash, dry and check the filter, entire parts of machine, etc., replace bags that were hardly used, there is no letting up. It's worse than not vacuuming.

Anyone know of what we might do except for throwing the thing away and getting a new vacuum? This is costly and a necessity unfortunately. I am so fed up with appliances lately because no matter what brand you try, you run into so many problems and repairs after just little usage.You end up always broke and appliance poor! Help.

I have a Hoover Vacuum Cleaners Model F5880-900. I need a clear plastic cover that goes over the hood, it should cost approximately $5. They only sell it as a complete hood assemble costing $25 which I feel is highway robbery! They sell other parts like screws, filters and other parts of the machine without having to buy a complete assemble.

The plastic cover I need is mounted on the hood with 3 simple Phillips screws and it is probably the first part a consumer would order since it is easily damaged. I feel the company is taking advantage of the consumer with the part, having it only available as a sub-assemble. I now have to purchase a new carpet cleaner because to spend $25 for the part and $10 for shipping equals one-fourth of what I paid for the machine, new.

I purchased a Hoover Steam Vac a year ago through the info commercial. I thought I was getting a good quality steam cleaner like the other Hoover products that I own. I called the company to see what could be done free of charge about the trigger releasing water even after I released it. They told me that I was responsible for the repair. They gave me a name of a company that had never heard of the this steamer before. I am complaining because I did not get a response from the email that I sent. And the quality of this machine does not meet the quality of the old Hoover products. Got it fixed and paid the bill myself.

In the first six months of light to moderate use, the plastic switch between the carpet and floor doesn't work properly, must push down on top bezel while moving switch. The plastic wheel left rear broke and the plastic attachments are not snugged allowing for vacuum suction to be lost and it expels dust. Also, the On/Off plastic switch works intermittently (must jiggle the right way). Finally the rubber skirts at edges of main bezel fall off. Did I mention everything is plastic, and is made in Mexico?

I purchased a bagless Hoover Wind Tunnel vac in January 2010 at Best Buy. It is my first and last upright. Everytime I use it the roller on the bottom falls out - the entire thing comes apart. Also, the attachments don't stay attached and the suction on the attachment hose is poor. The upholstery brush doesn't even work.

i had purchased a part from hoover on the 23 of april 2010. they sent me the wrong part. i sent them the part back certified mail. still till this day i have not recieved a credit to my order. this has caused me a great deal of stress, and now as of june 1 2010 they told me it would take another 4-6 weeks for a refund minus the tax they took out

My new wind tunnel is using belts like crazy. I discovered today the belt is breaking because the pulley is melting it. The other day, when I was vacuuming, I noticed the retractable cord was very hot to the touch as well. I've had this vacuum for 3 months and have gone through 5 belts! I'm now afraid to use it after discovering the over-heating problem. Like most others, I usually put my vac away in a closet after use. It's a scarey thought now. I think I'll take it back.

I purchased a Hoover Platinum Steam Cleaner last year and I must say that this was one of my worst decisions. The cleaner fell apart. I called Hoover to address the following issues: The main body broke into pieces, cleaner tank fell apart, sprayer broke in half and collection tank broke. I was directed to take the cleaner to a Hoover Service Center which is 50 miles (round trip) from my residence, which I did. After a month, I was told by the Hoover Service Center that a replacement was available. I drove the 50 miles again and was presented with a new, out of the box, broken cleaner (broken main body). The Hoover Service Center identified the problem, but did not tell me until after I drove the 50 miles. I did not take the broken cleaner.

Another month went by and I called Hoover. I was told that a replacement was being sent the following day. I requested that it be sent to my residence, but Hoover refused. Eight days after the cleaner was shipped by Hoover, the Hoover Service Center still does not have the cleaner. I paid over $400 for this cleaner. My rugs are dirty. I have driven over 100 miles unsuccessfully to get the cleaner serviced. I have no idea when I will receive a cleaner.

I have a Hoover Savvy upright vacuum that I have had to put 2 vacuum switches in. The vacuum will power on, but the vacuum blower motor switch has quit twice. I have had to had the repair shop install new switches twice at a cost of over $100, not to mention the gas it cost to go across town as the only repair shop is 15 miles away.

For $250, I got six months' use of a machine that, I now realize, is almost universally despised by all who bought one. No cleaner should break down simply for doing what it's supposed to do. If there's a class action suit, let me know. Thanks.

On June 9, 2009, I purchased a Hoover Platinum Collection Cyclonic Bagless Upright Vacuum cleaner from Walmart store number 1382. The plastic that holds the cyclonic vacuum in place broke on March 31, making the vacuum useless. This vacuum has a 6-year manutacturer's warranty. Walmart offers no assistance to return the vacuum. (I spend approximately $7500/year at Walmart.)

Hoover is nearly impossible to reach with their automated answering system. I think both Hoover and Walmart should share cost and responsibility for returning the vacuum or give me 5/6 of my money back.This is supposed to be the best vacuum cleaner and was in the most expensive category that Walmart sold at that time.

I purchased a bagged Hoover wind tunnel from Sears on 1-15-2010. The hose attachment is very short and while using the hose behind my couch the upright, unit was pulled and sucked up the cord. This was a very frightening experience. The cord was frayed very badly and could easily have caught fire or cause electrocution.

Sears sent the machine to their service center in Seattle. I was told it would cost $79.00 to repair the cord and it now also needed a new belt. Sears told me Hoover would not cover under warranty and they couldn't either. I called Hoover 'customer service' and they said it was too bad, but it is not covered by warranty. I asked to speak to a supervisor and was forwarded to a voice mail. I left a message, but didn't receive a return phone call. Do not buy a Hoover product!

My complaint is about the Hoover WindTunnel and Hoover management and customer service. I purchased a "Windtunnel" three years ago, 2008. Shortly after using it, the motor started to stink and smoke. I returned it to Lowe's and got a new one. That one lasted quite a few months, maybe eight and it started smoking. That would have been in early 2009.

I called Hoover and was informed that I would be buying numerous belts because if you lower the unit to make contact with the carpet, it will burn up the belts. There was no "fix" or offer to upgrade and no apology. The simple truth was Hoover produced a substandard product and could care less. They got my money and that was all they cared about. Hoover was aware of the problems and could only say buy belts. So feeling trapped I did just that, I purchased several belts and started playing the game.

This last time, 3/7/10, I changed the belt. I turned on the vacuum and started sending smoke signals to the Indians hidden in the hills of Tennessee. This is it. I wish for someone to tell me of some action that I could take to recoup my losses. My wife and I live very modestly. I am on social security retirement and therefore have no money to waste. I cannot afford to repair this machine and most certainly cannot afford to replace it. What are we supposed to do?

Below is a copy of my complaint followed by Hoover's email reply which tells me that belts are not covered under warranty. I know that. My complaint is that belts should not have to be replaced four times in a six-month period of minimal use. I was appalled by their totally unconcerned attitude, total disregard for their customers and lack of responsibility for their obviously inferior vacuums. I should have researched the company before buying, but at this point, I wish only for them to assume responsibility for the inferior performance and allow me to exchange my machine for one that I can actually use without having to constantly replace belts.

I did not even mention the fact that it overheats and shuts off. After it cools off, I have to unplug it from the wall receptacle then plug it in again before it will turn on and allow me to finish vacuuming. And I didn't mention the fact that it is extremely hard to turn the knob that adjusts the brush height. I can tolerate those problems but I cannot afford to constantly replace belts. It's very sad that we are asked to support our country and buy American-made products only to buy from an American business that is so cheap it will not take responsibility for an inferior product. Below is a copy of the complaint I emailed them followed by their response:

On 7/9/09, my husband and I bought a new Hoover vacuum at Sears in Columbus, Ga (Model: UH 70085). We have had to replace the belts three times and they now need to be replaced again. Because of torn muscles in my right shoulder, I vacuum only about every three weeks, which means that I've used the vacuum maybe 16 times. Twice, we ordered belts via your 800 number and finally, we took the vacuum to the local authorized service center, A-1 Vacuum Cleaner Co, 2016 Auburn Avenue, Columbus, Ga., our thought being that something must be wrong with the vacuum for it to require such frequent replacement of belts. And sure enough, that is all that was required on that particular day and the vacuum was pronounced "good to go."

However, there happened to be a Hoover representative in the service center while we were there. According to him, we simply bought a cheap vacuum, even though we bought the most expensive Hoover Sears had. What really galled me was that this man told me in so many words, "You should never buy a vacuum cleaner in a department store. You should buy it at a service center where you can get a good one." I asked him, "Why does Hoover sell good ones only in a service center?" He said, "So I can get a paycheck."

Not only do we feel taken advantage of since we thought we were buying a decent vacuum, I also feel betrayed by an American company that I thought was reputable. Today is Feb. 16, 2010 and the belts need to be replaced for the fourth time. We are retired, on fixed income and I need a reliable vacuum. We cannot afford to keep replacing belts. We have had to pay for all but the very first belt and, of course, now, it's time to replace the Hepa filter. Since we are still within the one year warranty and completely dissatisfied, I would very much like to exchange this "cheap" vacuum for a "good" one. I feel that it is a fair remedy. Your format allows me to enter only one phone number. I look forward to your reply.

I bought a Hoover vacuum in summer 2009. The unit number is: U6637-967. The dirt detection light broke within two days. The store where I purchased it from gave me another new vacuum. It has been about nine months and now, the on/off switch will not work. We were told to take it to a repair shop an hour away. We are afraid to use it after reading the complaints online.

I purchased Hoover's Mach3 Cyclonic Filtration System a year ago. I found several issues with this product. It overheated and shut down after 15 minutes of use. It promised to pick up pet hair with a special attachment that did not work. Never mind that, it did not pick up most of the pet hair anyway; leaving me to have to gather the hair up with my fingers the majority of time. The hose for the attachments is not long enough, so the unit fell over during each use, hitting my foot and leaving it in pain, because it wasn't able to stretch where I needed it to clean. The hose became blocked after each use, so I would have to take the time to clean it out, which is a difficult process.

I thought the vacuum was supposed to do the cleaning for me, who knows. The filtration system did not work effectively, there was dirt and dust sitting on the unit quiet a bit, it seemed to push the dirt around rather than pick it up a lot. The bag less container needed to be dumped every time I cleaned a room regardless of how full it may or may not have been. If I did not clean the canister, it would not work. It is difficult to get the canister cleaned because you have to stick your hand up in it in order to get the dirt and dust to release from the top of the canister.

Needless to say, I was extremely unhappy with this product and would think twice if I ever think about purchasing another Hoover at all. The economic damage that resulted was the fact that I had to purchase another brand and could not get any type of credit or my money back from the unit I ended up throwing out in the end.

I bought my Hoover Windtunnel in 2007 and vacuum twice a month...not a lot. But when the brush started to work inconsistently, I went online and saw many complaints about this model, even starting a fire. I was vacuuming this morning, and the brush part stopped working again. So I put it down and got ready to walk my dog.

I smelled plastic burning, and the house quickly filled with thick smoke! The hose was on fire and melting all over! My son and I grabbed the vacuum and throw it outside in the rain and had to put out tiny plastic fires in the house from the burning hose. If I went out that minute to walk my dog, my house would have burnt, and my two kids were inside! If Hoover knows these catch fire, they should recall them. The rug that the vacuum was burning on has some melted plastic and burnt marks, and the house smelled but there was very little damage. We were very lucky.

I recently purchased a Hoover UH70130 vacuum. The first time we used it, it picked up a yarn from a rug which wrapped around the beater bar causing the belt to burn in two. I ordered the replacement belt from their website, but received the wrong belt: wrong size, wrong material. I've tried to call to get the right belt and have been told that it was the right belt and I didn't put it on correctly. They've had a lot of problems with this belt and a manager would call back. They say they have no record of selling me a belt. They say they have the right belt but can't ship it as they don't have my address. You can't speak to a manager. Managers don't return calls. You can't leave a message for a manager. Bottom line: absolutely the worst customer service/support I have ever experienced. Hoover is horrible! The result is a damaged carpet and a vacuum cleaner that won't work without a belt.

I purchased the Hoover (model: UH30065), (mfg code: H09A) approx 2 months ago from Costco's. I was using the vacuum when I accidentally ran over the power cord (I'm sure everyone has at some time) and in an instant, the unit ripped off about (2) two inches of the power cord insulation right down to the bare copper wire. Luckily, this tripped the circuit breaker in my electrical panel. Otherwise, the potential of receiving an electrical shock and/or fire starting were likely. When I called Hoovers corporate customer service (once I finally got through), they replied that it was my problem, not theirs and they would not repair it under warranty.

When I said I have been using vacuums for over 30 years and have never seen this happen before and what could cause this, Steve's reply was that the motors are stronger and the brushes are stiffer than previous generations of vacuums. My reply to that was, then wouldn't you upgrade the cord to meet the increased power it may be exposed to. Doesn't your company's Quality Control Engineers perform an operational safety assessment of vacuums for just these types of issues? Surely, if they had this problem, it would have been detected. The arrogance of his saying no and the cord is basically the same as used by other manufacturers would had surprised me but I was expecting it by this point of the conversation. All I can say about the Hoover Company, first time/last time customer. And yes, just out of curiosity, the next time I'm in the store, I will check the competition's cords to see if they are just as inferior to the environment that they may be exposed to.

Last July, I purchased a Hoover Windtunnel upright vacuum from my local chain retail store. This vacuum will only work two or three times (if that), before the beater bar stop rotating. Per Hoover, we have taken it in each time to an authorized Hoover repair store (at least 4 times now!). Each time, they replaced the belt that stretched and came off. The last time I took it in for this was at the beginning of January. I can't even tell you what model it is as they still have it!

After being told repeatedly that they were "waiting for a special belt to arrive from Hoover", I was finally told yesterday that Hoover does not even make the "special belt". Furthermore, he went on to say that this problem exists in the particular model of Windtunnel that I purchased, and they are waiting for Hoover to recognize it as a problem and issue a recall. In the meantime, I have no vacuum, I am out the money I paid as well as a vacuum that I maybe was able to get one or two full month's use of, combined.

I purchase this vacuum about four months ago and they want to charge me for a roller brush. I have six year warranty for this vacuum. It said they cover everything but now they are backing up on their agreement. It's not my fault that they did not pack the bearing tight and put enough oil inside this. It's a seal roller. The only way it can go bad is internal. I understand if they went bad after a year or two but not four months and even then this unit is stilled under warranty.

I will never buy another Hoover. I bought the Hoover Wind tunnel. It was supposed to be able to get the pet hair. Well, all it does is ball up the pet hair and spit it out. I've had it looked at and there is nothing wrong with it except apparently the engineers who designed this thing were complete idiots. I've only had it for about 6 months and I have buyer's remorse. I've tried to contact Hoover, but I am told that I have to pay to have it sent to them and I can't get Wally-World to honor the guarantee that I paid for (which is another complaint altogether).

Not only that, the vacuum stops working and the only way it will start is when you pull on the cord that attaches the vacuum to the unit. Hoover's customer service is horrible and this particular unit is horrible! I really don't use this unit anymore because of what I mentioned above.

I have had three Hoover vacuum cleaners during the past 40 years. However, the last Hoover I bought, which is the Hoover Windtunnel Bagless, is not only a piece of crap, but dangerous.

I purchased this vacuum maybe 4 years ago. I had used it only a few months when all noticed that it was literally MELTING the brushes on the roller! Not long after that, it started smoking and stopped working. Since it was still under warranty, I took it to the Hoover repair center and a snotty manager called me a couple of days later to tell me that "I" had burnt up the motor!

Apparently in this Hoover model there is some device that is supposed to shut off the machine if it gets too hot. It didn't work, and so the motor burned out. Since it was under warranty, it was repaired free of charge, although the lady manager very snottily informed me that "next time" I would have to pay for a rebuilt motor.

I should have been more wary when she said that, because she must have known that there would be a next time.

Sure enough. Last week I was using the hose attachment to vacuum along the door jamb and ceiling, not even using the vacuum on the carpet, when it started burning and smoking.

This time I had to take the vacuum to another repair outlet, since the Hoover repair store has gone out of business, and I was just informed today that once again, the motor was burned out and the heat sensor thing had "apparently failed" and that it would cost too much to repair the machine.

So I now have a vacuum that I paid well over $200 for that is absolutely worthless and not worth fixing.

The first time this happened, the woman accused me of vacuuming up a toy - well and good except that I have NO CHILDREN. THIS TIME, the man told me it was because the filters "must be" dirty - but when I challenged him on it and we looked at ALL the filters, NONE WERE DIRTY. He could then offer NO EXPLANATION.

MY explanation is that this model is not only a piece of crap, but dangerous. I burned my hand BOTH times this happened, because the first thing I did was to check the belt. Suffering a burn/blister is bad enough, but Hoover should take responsibility for this fiasco of a machine and replace it or recall it.

Of course, since the first time the machine was repaired, the woman removed the piece containing the model and serial number, as it had melted, I have no way of providing this information to Hoover, now.

I used to recommend Hoover to all my family and friends. There was a time when I would never have considered buying anything other than a Hoover.

Not any more. YOU COULDN'T PAY ME TO BUY ANOTHER HOOVER AND THEIR CUSTOMER SERVICE, ONCE GREAT, NOW SUCKS.

Recently, however, it has not been picking up and the wand seems to have very little suction.

I brought in my little "tank-sucker" vac and cleaned out the "self-cleaning" filter as best I could as well as the duct behind the rollerbrush. After about an hour, I put it all back together and now it seems to have its original sucking power.

Thankfully, I have not experienced burned carpet as other have reported. Possibly it's because the roller brush on this model turns off when in the upright position.

I purchased my Hoover Vacuum at Target. I have serveral complaints, I have Berber carpeting, when using the hose, (which is very short and tips the vacuum over all the time, I was close enough to my sofa that it did not tip over , I had been noticing my carpeting looking melted or worn all through the house. By the way, the carpet was brand new, we just moved in, this time, I moved my vacuum to notice the spot that the beeter bar was sitting on was ruined, I have about 6 spots all over, I would like my $2000.00 worth of carpetting back. ANOTHER complaint. THe power cord comes out at the bottum of the vacuum, was engineer thought of that, it is alway in the way. I could go on and on. HOw can I get my money back, I no longer have my receipt but I think I did register my warrenty.

Hoover Vacuum Cleaners Melt Carpet!

Inadequate Warnings!

The owners manual, which I read thoroughly before I even turned the machine on, warns that when vacuuming stairs the unit should be left at the bottom of the staircase and the longer hose (not included, but available at extra cost) should be used - get this so as to avoid undue wear on the carpet and to avoid possible injury. Like I was going to go out and buy an extra long hose after having spent over $300 on what is supposed to be a top flight vacuum cleaner before using it once! I dont think so.

Non-existent Customer Service!
The worst part of this saga continued when I tried to reach customer service to complain about the inadequate warning in their users manual, and inquire as to what they could do about my practically new Berber carpet that was ruined because of it. The usual 10 minute navigation through a series of automated prompts finally brought me to the voicemail of a Steve K. who never had the decency to return any of my calls. (I had found a carpet company who would replace the damaged carpet on my staircase for about half the cost of the vacuum cleaner and I submitted his estimate in writing.) I only wanted them to cough up the $200 he wanted to fix the damage. I was not asking for a room full of new carpet.

And both times that I complained in writing to the email address given for such, an automatic reply came back saying that my message had been received and that I would be contacted shortly. It never happened. Never, except when I hung on to phone calls that I initiated did I ever get to speak to anyone from Hoover. In fact, the email avenue is a dead end because when you reply to their reply, it tells you not to reply. In other words, all avenues of complaint are basically dead ends.

I have sent Hoover 2 requests in regards to my Hoover Self Propelled Wind Tunnel Model U6476-910 Series Q 12.0 Model# 050600021306. This vacuum was recalled once for a faulty carpet height adjustment. Hoover replaced the first time......the replacement is now doing the exact same thing. It makes so the roller brush will not turn and also causes the burning rubber smell. YES I HAVE changes both the bag and the belt.....still doing the same thing. We consumers pay good money, and expect more than 2 years on a residential vacuum....I have older Hoover Wind Tunnel (Not the self propelled) and my daughters are still using it with no problems. I have always been a loyal Hoover buyer, but now I am thinking that my business means nothing to them. NO ONE has even bothered to return a reply via email or call me. Does Hoover even care?

windtunnel cannister vac model s-3639. the motor in the power nozzel that turns the beater bar broke 2 armature wires after just 3 years of residential service. Thats like paying $60 per year to RENT a vacuum for your home. NEVER EVER BUY A HOOVER PRODUCT!!!

This is windtunnel twin cannister bagless upright vacuum. I'm constantly having to empty it, clean the filter, it costs almost $30.00 to replace a filter. The suction is horrible. The hose for the attachments keeps coming off. It's heavy, hard to push, and I just can't stand it anymore. It's about two years old, and I'm just fed up. I've had it cleaned, and it's just the same, no suction, heavy and frustrating. I don't have money to replace it.

I too bought a Hoover Wind Tunnel, self-propelled about $300+ at Sears about 3-4 years ago. The machine was at a second house where we were about once a month. After I used it maybe 5 times at most (less than a year) the machine started smoking and had a burning smell. I took it to the Hoover service center who snottily told me the belt needed changing and the bag too. Bag wasn't anywhere near full and a new belt after 5 uses! Anyway it worked. Since then the self-propell no longer works. It has emitted the burning smell one other time.

My mother had her Hoover and then I had it till it was about 40 years old. Worked, but couldn't get parts or bags. So after reading Consumer Reports I bought the Wind Tunnel. I will never buy a Hoover product again. I wish I had seen this website earlier. I tried to file a complaint with Hoover online but to no avail. Not even sure if it got to them.

I purchased a F59414900 steam vac on 1-29-2008. I have used this steam vac 4 times during the year. This steam vac is leaking water without it even being turned on. I called the Hoover Warranty number and talked to the supervisor and told her.I asked her what she would do if she used this machine 4 times and it leaked without even being turned on..Her suggestion was for me to take it to a repair place and PAY for it to get repaired. I told her this is not right and they should be either making better quality merchandise or just stop making hoover steam vacs altogether. I also told her to type in leaking hoover steam vacs and see how many other people are having the exact same problems..this is a machine that we do not use daily but only when our carpets need cleaning and it's Broke? There is no reason that the consumer should have to pay for something that is rarely used and have it leaking from the bottom. I will never buy another Hoover product again.

I bought this vacuum almost 3 years ago. After less thatn a year, the on/off switch would no longer work. I sent it to be repaired (under warranty. Now,again, the on/off has stopped working. Hoover said that I am out of warranty and that I would be responsible for the repairs. I think Hoover should look into all these complaints for another recall. Obviously there is still a problem. I will no longer buy a Hoover product.

I purchased this vacuum less than a year ago. (It has a one year warranty on it) The roller brush that spins became warped. I contacted Hoover for a replacement brush, their website said the brush was unavailable, but since it was under warranty to take it to the nearest Hoover authorized repair shop for warranty work. I did that, then I got a bill from the repair shop for 49 dollars, (about half the new cost of the vacuum). I contacted Hoover, and got the run around, finally they bumped my call up to someone in the corporation office. They gave me the run around also.

So the bottom line is, whatever they say in the warranty, which is in their owners manual, is a false statement. I read the warranty back to the corporate executive and he just said, I cant control what a repair shop will charge. I said well this is warranty work and your company referred me to this shop for repair, so your company should be liable for any cost, (as it states in the warranty information, Parts and labor) Needless to say, Im never going to buy a hoover product again, and neither should anyone els

Even while keeping this vacuum cleaned frequently, it still blew dust throughout my house. It left a film of dust over everything in my home. That alone made for extra work to clean and dust every item that was exposed to the blowing of dust that is not filtered as claimed by Hoover.

As I was still using a 30 year old Hoover vacuum, I decided it was time to buy a new one. I purchased the Hoover Windtunnel Cyclonic vacuum model #U5780-900 on 11/5/07 for $199.99. I vacuum 1800 square feet and have two cats. To my dismay I started having problems with the vacuum after 9 months. It became noisy and would just stop running. At thirteen months it no longer works. I am very disappointed in the quality of this product and would never recommend a Hoover to family or friends.

We purchased a Hoover 'Dust Manager' 1700W two years ago. we have since been Highly disappointed with its results. We are constantly having to clean both pipe work and filters, this is making us all the more reluctant to use the thing. Never before with other vacume cleaners. We puchased it from 'Currys'along with a 3 year whatever happens Customer support agreement. Please tell me if anything can be done to rectify a m/c with such faults. My faith in the name 'Hoover'has dwindled.

Right out of the box, it would not hold a charge. No problem, it has a 2-year warranty, right?? Well, TRY to get them to honor that warranty! Their customer service phone number is long distance, so I tried their web site. First, I tried the link to the Warranty Information page. Ha! Choosing that took me to a FAQS page with NO warranty info.

They do NOT want you to have their super-secret email addresses, so they force you to use a contact us form, which of course gives you NO record of your communication. I posted my plea there TWICE and several days later got a list of Hoover dealers, all miles away. (Is it too much for me to ask them to simply send me a new battery since I bought it directly from them in the first place?)

Of course, the email from them came from a Noreply address.

What is it with a company that takes so many pains to HIDE their contact info from its customers?

Finally I decided to bit the bullet and pay for a phone call to their customer service number. I listened to the canned voice SLOWLY telling me at least twice to visit their web site to solve my problem (HA!). Finally I was told that they were closed, and to call back during their business hours, Monday thru Friday, 8AM to 7PM EST Since I was calling at 9:30 Eastern Time on a Friday, THAT was a surprise!

SO---I called the nearest Hoover dealer from the list THEY GAVE ME and asked if I could bring in the defective battery. The guy there was real nice but says that is a part We cannot get, you have to get those direct from Hoover He further told me that Hoover is apparently closing most of their service centers and parts are a nightmare.

What a colossal waste of my time! Talk about a nightmare.

I am never buying another of their products. They may or may not make good stuff, but there is no reason in this day and age for their Don't give a damn approach to customer service.

I am a long time, appromiately 30 year consumer of the Hoover vaccum cleaner. We don't have a huge home probably only 1400 square feet but I do vauccum a lot. Over the years I have gone through a lot of vaccum cleaners but these last 2 windtunnels are the worst. I remember when I got married the first thing my husband and I bought was a tv and a HOOVER cleaner. My mother recommended it because of it's fine reputation. I don't know what has happened to this company.

I don't know if these products decades ago were manufactured in america, which explains it's fine history. I read in one of the previous complaints that it's made in China now, which would explain it's unreliabilty. I have had belt problems and that burning smell. The part that you open up to put the bag in broke after only about 4 bag changings. This front panel is now held together by a giant rubber band to keep it closed. I don't think the suction is that great either. I think this is a lot of money to spend for an inferior product that probably cost the chinese 10 bucks to make. When are we going to start manufacturing products in America again?

Interesting surprise,... I'm not the ony one! I believe my self-propeled mechanizim isn't working because it burned up!!! I had the smell, smoke, etc that other complaints experienced so I won't repeat. I'm 70 years old and thought this would last the rest of my life. Hah! How can a new Hoover last only a couple years??? and what can I do about it??? That's the real key,... (I live alone and am rather clean, I never wear shoes in the house). Hoover, please help me. How can I fix it myself,... I can't afford to take it to a repair shop or buy a new one.

Last March we purchased a Hoover Windtunnel Self-Propelled Vacuum from Lowe's. I needed a self-propelled vacuum because I have had two back surgeries and most vacuums are too heavy. The first day we used it we had to replace a belt. Since then we have replaced many belts and have had it smoking. Three weeks ago, the on-off switch quit working. The only way to turn it off is to unplug it. I have sent emails to Hoover and have not gotten a reply.

I've also called and sat on hold for over 20 minutes each time with no response. Their website only gives a 330 area code so I'm paying long distance to sit on hold. Today I searched online and found an 800 number and again sat on hold. Reading this site I've found that everyone has had the same problem I have and have either gotten no response from Hoover or no satisfaction. I will never buy another Hoover product.

My Hoover Upright Self propelled Wind Tunnel caught fire today. No flames. Lots of smoke and a horrible smell. Nothing was obstructing the roller brushes etc. The base of the vacuum was emitting billows of smoke and I had to unplug it immediately. I was afraid the thing would go up in flames. It was very hot.

Because I have rheumatoid arthritis, I have 2 Hoover self propelled Wind Tunnel vacuum cleaners. I cannot lift or carry them upstairs and downstairs so I have two.
I am confused as to which vacuum started burning. It is either model #

U6436-900 or model #U6436-900.

I see on your website that other Hoover self-propelled vacuums have been recalled. The model that caught fire is less than 2 years old and has been a problem since I purchased it. The rubber band keeps breaking including the smaller rubber band that activates the Self Propel feature. I have had to

special order this band several times from my hardware store.

The Vacuum is an expensive piece of crap (made in China) It is hazardous because it caught fire. I am sure that the smoke was toxic because we almost choked from the smell which lingered for several hours.

Luckily we did not have serious physical damage. Only the inhalation of the toxic smoke that permeated the house for several hours was the consequence.

I phoned Hoover who would do nothing except tell me to take it to a service center, which means that I would be without a vacuum cleaner for an extended amount of time. I refuse!!!!!!! The SAME MODEL, TWICE in UNDER 2 years is doing the EXACT SAME THING and all they would tell me is there is no recall on this model. This place is selling a product that they HAVE to know has these problems. DO a Google search.. you'll find out. Just type in the product and model number and you'll find out.. it's EVERYWHERE!!!!!!! I will never buy a Hoover product again and advise anyone who read this to do the same!!!!!!

I have contacted Hoover via their customer service website and can't get a response for over 2 weeks. I have no expectation of warranty coverage but would like some sort of guidance on a possible repair. I find it totally unacceptable that a company such as Hoover does not respond to customer requests for assistance. Based on the volume of complaints about Hoover products and their non-existant customer service I will never buy one of their products again.

Highly frustrating. Can't vacuum the house. Going through 2~3 packages of belts (genuine Hoover) per week. House smells like burning rubber. Spent $200 on Consumer Report's 2007 highest ranked upright vacuum and it's a junker.

I purchased a Dirt Devil 'Purpose for Pets' by Hoover about 6 months ago. Within 2 months it was shutting off (overheating?) within 2 months. Also, the on/off switch would stick in the on position. My friend, who had purchased the same vacuum at the same time I did was having the same issues. We both took them back, and stupidly exchanged them for the same vacuum, because I will admit, when this vacuum DOES work, it works very well, suction wise.

I had only had the second vacuum a few more months when it, too, began to have the same problems. Then one day it started smoking, and by the time I got it unplugged (the switch was stuck AGAIN) the plastic pieces on the end of the roller brush had completely melted! Talk about a fire hazard.

I returned it to Wal Mart, but since it had been over 3 months, they refused to return it, and instead offered to send it to Dirt Devil for me free of charge. They said the company would be contacting me, and I would probably have my vacuum back (repaired) within 2 weeks. Haha. It has now been over 2 MONTHS and I have heard nothing. I called the 800 number, and was put on hold for over 45 minutes before I finally gave up. This happened THREE times. What do I have to do to get my money back?

I intend to complain to Wal Mart next. They should not be selling such a shoddy product from a company that has NO customer service whatsoever. After reading all the complaints online, I just don't understand why no one has done anything to make this company responsible for their product!

I am a single mother who cannot afford to simply 'replace' a vacuum that was less than 6 months old. This was an expensive purchase for us, and I expected it to last at LEAST a couple of years, and instead it didn't even last one. I guess I should just be lucky it didn't start a fire.

I purchased two self-propelled Hoover Windtunnel bagged cleaners in August 2007 and October 2007 (both model U6434-900). (The first one purchased in August began smoking the first time it was plugged in and I immediately exchanged at Walmart.) The one purchase in October 2007 developed a switch problem within 6 months--at first intermittent, but now constant. I must turn it on/off by plugging and unplugging the electrical cord. At times the unit has a burning smell, but goes away after a week or so.

The other unit purchased was for my daughter and she will file her own complaint regarding hers. These were the 3rd and 4th purchases of self-propelled Hoover Windtunnels over the years. We purchased these because we were satisfied with the first two. I now note that Hoover sold out to Techtronic Industries (TTI) in 2006, so could this be the explanation as to why our purchases in 2007 have been less than satisfactory? Again, the switch problem developed even within the one-year warranty period. Customer service simply told me to get the repaired, stating that the repair is an inexpensive one. I plan to get it repaired but fear what I will be told when I tell the repair service about the burning smell--and what this might cost to remedy.

Much inconvenience due to the switch. Not sure if/what is being damaged when the unit has the burning odor.

Actual letter to Hoover-

I bought my Windtunnel Upright less than a year ago and use it in a 1200 sq ft home. Since I purchased it, I had to replace the beater belt twice. Also, the vacuum will not shut off because the power switch refuses to work anymore, and the self-propel system doesn't work. I was on hold for 47 minutes waiting to talk to someone in the corp. office asking for help in the situation and I ended up talking to a very rude female that gave me no help and no satisfaction. I am very disappointed with your product and customer service. I would like a refund on this vacuum, but the best you have to offer is a phone number for a Tech.

When I bought a Hoover, I was under the impression that I was not only purchasing a quality piece of equipment, but also purchasing a guarantee of satisfaction from a good company. I WAS MISTAKEN! This experience has left a very sour taste in my mouth and I will promise you that the Hoover Windtunnel, Model #U6630-900, serial #120700202733 manufactured December of 2007 WILL be the LAST Hoover I will EVER purchase. Thank you for your time, and I wish you the best in this Failing economy.

Bought a hoover windtunnel self propelled model u6439 in oct 07. I have the same problem as many people on this site, the thing will not shut off, I have to unplug it. I have taken it apart twice and I agree with the guy who said that the plastic bar that shuts the switch off is way to flimsy. I am at this moment trying to stiffen this up by building it up with some epoxy. I think Hoover ought to do something about this.

Just like all the other buyers of this hoover vacuum. It smokes and sparks come out of it. 2 years old. Does not work at all. Repairs say it needs new motor which cost more than the vacuum. I have had better life with cheap vacuums than this expensive hoover windtunnel self-propelled. Don't waste your money on a Hoover. All the vacuum repairs said these are the most broken machines the Hoover.

Expensive and does not last long at all. Not worth the money.

GREAT warranty service. GREAT engineering.

I get better performance out of my Dustbuster.

Bad will will not generate loyal customers.

hoover self-propelled bagged wind tunnel has been a problem from the beginning. replaced brush within a year and a half, switch twice,smoking on one occasion. on another occasion, corner of throw rug got caught in roller brush, switch failed could not shut off, started smoking before i could get to unplug it in the other room. (fire hazard). problems with company reps, they claim no problem with switch, no problem with brush, or smoking. this has been going on for the last year and a half, and the switch failed again today. regardless of age of vac there should be some compensation or reimbursement for repair expenses, faulty product and money spent on this product. i am afraid to continue using it for fear of a fire. hence, cost of another vacuum. thank you0

trow rug ruined, repair expense, cost incurred in buying another vacuum to replace this one.

My husband bought two Hoover Mach 5 vacuum cleaners (one for work and one for home). The Model Number is U5194-900. Within a couple of months, Both started to smoke and quit working. We were wondering if there was a recall on this product.

We are out the price of two vacuum cleaners. Plus, I'm sure if left running, these vacuums could have started on fire. They smoked, smelled and sounded really bad.

I purchased a hoover windtunnel self propelled vacuum last year after looking at many web sites which had rated this vacuum very high. I wish I had visited this site first and read some of these reviews. My on/off switch is defective as is the self-propelling device and after over heating the other day it just doesn't work. I will never deal with Hoover again and I will be sure to spread the word about this terrible company that keeps ripping people off with their products.

I purchased a Hoover Canister vacumn less than 6 months ago and already the power head is gone. Of course, thinking it would last a few years I didn't bother to keep the receipt or the box in which it came so I took it to a vacumn cleaner repair and he says the power head is gone and would cost over $100.oo to fix. So I am wondering if I am stuck with a worthless vacumn that would cost to much to repair than it would be worth.

Purchased a Savvy Hoover Vacuum Cleaner in July of 06.April07 under warranty the on/off switch fails. It was repaired by authorized dealer.July/08 switch fails again(not under warranty) want me to fix it at my expense or send it to a Hoover distributor(UPS) Too expensive or purchase another Hoover. The problem is a defective product which was admitted and according to Hoover rep on 8/13- switch is being revamped. I want the repair with a New switch done as a courtesy because they know its a defective product!!!!

The above vacuum is about one year old. The ON/OFF switch does not function. I worked in engineering and an idiot would not do it this way. The arm that engages the switch is far to flexible. I will attempt to fix it with a stiffening rod, but this is ridiculous.

I bought a hoover windtunnel from Sears. I had a extended warrenty and the switch would not cut off. They could not repair it so they replaced it with a new vacuum. The warrenty is over from the replacement. The same problem occured with the switch on the new product would not shut off. There is a burning smell and hoover will not admit that there is a glitch with the machine.

I will not by another one of their products ever. They told me to fix it at one of their authorized store at my cost. I went on the internet and found out that are hundreds of complaints on this product that I am having. They send you from one respentative to another. They do not want to take responsiblity for their product.

There are fire sparks coming from the switch outlet and a burning smell. This a fire hazard since the machine will not cut off by it self.

I bought a hoover windtunnel from Sears. I had a extended warrenty and the switch would not cut off. They could not repair it so they replaced it with a new vacuum. The warrenty is over from the replacement. The same problem occured with switch on the new product woulld not shut off. There is a burning smell and hoover will not admit that there is a glitch with the machine. I will not by another one of their products ever. They ant me to fix at one of their authorized store. They send you from one respentative to another.

There are fire sparks coming from the switch outlet and a burning smell. This a fire hazard since the machine will not cut off by it self.

I bought the Hoover self propelled wind tunnel vacuum. After about 2 months the on/off switch quit working so I took it back to Lowes and traded it for another of the same. This one too after 4 months quit working. I called Hoover and they told me to ship it to an authorized dealer, my cost.

I went back to Lowes ready to get my money back. Because normally the stores have a 3 month rule. She gave me my money no problem. I didn't realize it was a fire hazard. So I went to Target and bought a bright shiny red bagless Hoover, and now 11 months later, the carpet height adjuster is broken. No replacement part available. I guess it's duct tape in one position, and 3 times a charm. No more Hoovers for me.

I purchased a Hoover vacuum cleaner self propelled wind tunnel model # U6439-900. I purchased this unit 5-21-07 and naturally its pass the warranty. My complaint is the on-off switch quit working the only way to turn off was to unplugged the unit. I noticed that smoke was coming out of the on-off switch. I saw where another model had been recalled for the same problem.

No physical damage to me only the inconvenience of having to take the unit to a dealer for repair and I have to pay for the repair.

The machine has been basicaly junk since we bought it Hoover told us to take it to a repair shop for service and they made us buy a new belt and beater bar The beater bar keeps stopping and the belt smokes I am affraid it is just going to burn up. The filter clogs up and needs to be cleaned half way through vacuuming The vacuum is not used a lot We have replaced the belts the beater bar the filter

We paid over $300.00 for just the vacuum not to mention 27.00 for the filter and $30-40.00 for belts and beater bar

I have a Hoover Upright Vaccum Widepath Fold-Away model #U5176-950. I too have been having problems with my on/off switch. It has been loose for quite some time now. Yesterday when I turned it on, it started smoking! It scared the heck out of me! I unplugged it and my husband opened up the switch compartment only to find that the little prongs into the switch were burnt.

We have tried all day to buy a replacement and no one seems to have one in stock. Thought you should know about this hazard with the Hoover switch since there was already a problem with a previous Hoover.

smoke started to come out of the on/off switch.

THe wind tunnel Hoover Vacumn that is only six month s old stopped working. Being technical I fixed a defective switch. Two weeks later it ran for fie minutes then wuit for an hour. The cord also got hot. Problem is the motor is too small for the machine, causing the thermo coupler to shut down. This is an engineering defect that may cause a fire and it has not been addressed by Hoover.

Conquences: It is an engineering defect and due the fact Hoover will not address it, their porducts should be pulled from the shelf

was just me until I read other's posts on theses to vacuums. So should I contact Hoover? HAs anyone had any luck yet?

For the pass week we have been smelling a burning scent coming from the vacuum cleaner. Today May 24, 2008 the vacuum cleaner started to shut it self off after cleaning one room of the house we realized that there is a internal circuit breaker in this model when it gets to hot. But it appears that it is always hot we even have to keep the cord unrolled until the vacuum cleaner cools down. This appears in our opinion to be a fire hazard we are returning the Hoover upright WindTunnel + Cyclonic vacuum cleaner in the next day or two. We are posting this information to other websites Government and Private to notify them we would request any feed back in this matter. Thank You!

I, my mother and my father all bought the same Hoover windtunnel vacuum cleaner and all three of us are having problems. My vacuum's roller bar will not function and is smoking up my house as a result. My mothers vacuum won't turn off. And my father's vacuum won't self propel.

I complained to a customer care representative and they said they will repair if for a fee and I must pay to ship it to an authorized repair shop since I don't live near any. This will cost me even more money that to replace it!!!!!!! worst of all all three vacuums are still under their one year Warranty !!!!!!!!!!!!!!!!

I, my mother and father just can't afford to replace this vacuum and we are left with nothing. I am angry that Hoover doesn't care to fix their bad products. I make me feel like I an nothing to these people.

I bought a Hoover Mach 5 vacuum in April of 2007. For the last six weeks this vacuum has been over-heating to the point that I can't let my children be around it because I am afraid they will be burned. I called Hoover and I was told that there was no recall on this particular model, but if I was willing to pay, they would be happy to fix it.

This vacuum over-heats, and many times quits working altogether. The over-heating constitutes a safety hazzard in my opinion. I paid approx. $200.00 for this vacuum, and that is a lot for a couple in college with two small children. I can not afford to replace this vacuum.

I bought a Hoover S3639 Bagged WindTunnel Canister Vacuum for $169.95 on July 10, 2007. I bought it over the internet from amazon.com. It already stopped working. It doesn't pick up any dirt or dust. I am very disappointed in this item.

Since the machine is now worthless, I have lost the money that I spent on it. It didn't even last one year. I will have to save money to buy another type of vacuum.

I bought my second Wind Tunnel, Fall 2007. The self propelled switch doesn't move, the brush doesn't rotate and my carpet is suffering. The local vacuum repair shop advised me not to buy this Hoover Wind Tunnel for just those reasons and the fact that going from a bag vacuum to a canister that had to be emptied was not a great experience. He was right on all accounts. I would never recommend this product to anyone.

I have been buying Hoover canister vacuums for about 30 years. Each generation has become more loaded with interesting and potentially useful features. But at the same time reliability has decreased precipitously. We are now on our second generation of the WindTunnel canister, the futuristic-looking model S3765, with the beautiful silver shell. If only it worked as good as it looks. It was purchased 3 years ago to replace its predecessor, which suffered from switch problems and powerhead problems. I spent over $100 in parts in an effort to repair the old machine, but finally gave up and simply bought the new, improved model. Guess what? Now the newer machine is doing the exact same things as the old model. The switch in the handle malfunctions, and the powerbrush in the vacuum head switches off and on (mostly off). Basically the unit has become useless.

Past experience has taught me that by the time I would try to have the thing repaired, I will have spent nearly as much as the cost of a new machine. Like most everything else you buy, these vacuums have become simply disposable items. They last maybe 3 years, if you're lucky. Then when they start to malfunction you may as well just toss them in the trash and get a new one. The Hoover name has zero meaning as far as quality. They use the cheapest parts they can find in order to maximize their profit, and have no concern about reliability issues or customer satisfaction.

We bought a Hoover wind tunnel upright vacuum cleaner November 2004. It worked OK for a few months and then started burning belts up all the time. It has had very little use because every time I get it out to use it, the belt starts slipping and it stinks up the house in a matter of seconds. I have changed the belt numerous times but a new belt lasts for only a few uses.

I just want to know if Hoover has a solution for this problem. I have heard there was a recall but do not know if they addressed this specifically.

Hoover "Windtunnel" is unusable. Every time we use it, it clogs up. Miserable. It also blows dust and doesn't propel.

My Hoover self propelled vacuum's on/off switch has failed. This is the second unit that this has happened to; the first unit was purchased in Oct. 2006 and switched failed after 6 months. After five attempts were made to repair it Sears replaced the unit. This second unit is 7 months old and the same thing is happening--have not contacted sears yet. Hoover should have to correct this.

My wife has had a stroke and unable to use anything that is not self propelled. There are few units on the market that are affordable enough for most in middle income bracket can purchase.

I purchased a Hoover self propelled wind tunnel vacuum on 8/06, and the black band that makes the brush spin keeps popping off. It's a pain to put it back on. Does anyone else have this problem?

I purchased a Hoover Mach 5 vaccuum on 2/24/07 at my local Walmart. In August it stopped working. The Walmart only has a 90 day return policy. I paid 168.44 for this machine. That is a lot of money for only 6 months use. I e-mailed the company and explained that I believe I should receive either my money back or a new machine.

Their response by general e-mail was that they do not take responsibility for something not directly purchased from them. They said I had to take it to a repair shop and listed the local names. I replied that this was a ridulous answer and the owner of the company probably does not want his name attributed to a product that doesn't work.

This was an irresponsible response from them. I do not believe it is logical to expect an expensive item to break in less than a year and then make it the consumer's problem to get it fixed. This amount of money is a lot to the average customer and I expect way more for my money. I also told them that I wanted to hear from a titled person of authority from the company, because I do not accept their answer to my problem. This was in mid-September and they have completely ignored me.

Well I bought a Hoover Windtunnel Wide Path back in July of 2006. Around October of that year my vacuum starting having a problem where the on/off switch would not work. I took it in for service and had it repaired by the local service company that they use for warranty work. Well then shortly thereafter is started doing the same thing again. I read on the internet that the self propelled vacuum was having similar problems and there was a recall.

I spoke with customer service at hoover (Eric @ 18772816763 x 3567) and explained my concern and requested that they just give me a new one since nobody else was having the same problem. After a lot, and I mean alot, of jerking around and also receiving an extended warranty I finally receive a new vacuum in January of 2007. Well is is October of 2007 and guess what. That's right my replaced vacuum is having the same problem except the on/off switch does not work at all and it seems to get hot.

Well I contacted them again through the email and there sight states that they keep files for 10 years. Well the lady that I listed above said that I was the only one that has had this problem and that they want to fix it for me and they are starting the same process again with the rude repair shop. I was suppose to take it in on this Monday and I just haven't had time to do it. I find that it is rather strange that I am the only person that has had 4 different on/off switch problems.

no physical damage, just a nusinance to have to take it back with it being used so little.