My Honeywell Oil Heater's (Model hz-709) plug shorted and melted the surge protector. It could have easily burned down the house. No response from the company as of yet.
Consumer Complaints & Reviews


I had a Honeywell heater which started leaking oil and the cord would get hot. I called Honeywell and spoke to a gentleman in the US. He told me to stop using it immediately and to mail the cord. I did that and they sent me a new heater. It's Black and silver HZ709. After reading about the recalls of other models and also seeing the complaints online from others, I'm now afraid to use it. I think (made in China may be the problem). Honeywell used to have a good name. I won't buy any more of their products.

I woke up to my dog barking and then I smelled the melted cord and socket. I have a Honeywell heater, Model HZ-725. I've had it for 8 months and have used it 15 days. I'm just glad I was home when it overloaded the socket. The house would have burned down if I was out. Also, my family could have died last night. I had to replace the wall socket. I hope Honeywell takes these comments into consideration.

Honeywell oil filled radiator (model HZ-709) started smoking and emitting toxic fumes 5 minutes after being turned on and set to only 72. I called Kaz (the company Honeywell's website directed me to) and told them what had happened. The representative I was speaking to actually yawned and was not surprised at all by the fact that their defective heater could have burned my house down. I informed her that many people online had reported the same problem and asked if the product had been recalled. The representative said that she knew of no problems whatsoever with this model and that it was still being sold at Wal-Mart. The representative also showed no concern whatsoever when I reported that the noxious smoke which came from their heater had given me a severe migraine (and painful cough).
This is unethical and completely unacceptable! This company is well aware of the serious hazard that these heaters pose to the consumer, their families, and their property. But they refuse to rectify the situation. I was told to send the unit back at my expense so they could "see what went wrong". And then, they told that they would send me a "brand new" heater identical to the one that has already caused me pain and respiratory distress, not to mention nearly set my house on fire. This company must be held responsible for their actions and this product must be recalled immediately! Don't buy Chinese-made products, and don't buy Honeywell.

My Honeywell Heater HZ-709 has melted both the heater plug, as well as the wall receptacle. When I plugged the unit in, I noticed that the LED display was not working properly either.

I had a Honeywell Oil Heater hz-709. When plugged, it smelled a funny smell. I went to check the heater and the wall outlet was melted as well as the plug to the heater. It was only on a low temperature. I'm a mom of three and this is right next to my youngest daughter's room.
Thank God, I woke up to do the mom-check on the kids because if I didn't, I wouldn't have smelled the burning smell and we all could be hurt or dead due to fire/smoke.

An hour after I went to bed, I noticed a strong smoke smell. I got up and noticed that the cord for my Honeywell HZ-680 space heater that I turn on at 1/2 power while I slept was on fire. The part of the cord that was connected to the outlet created large sparks and a small fire could be seen. The outlet is completely burned and covered with the plastic that melted off.

I called Honeywell for an adjustment on my thermostat. They insisted that I take it off the wall. I could not get it back on and they then said there was nothing they could do and it was my problem. I had to pay an electrician $175 to put it back on. They should tell customers first that they cannot advise on how to replace a thermostat before insisting that it be removed.

I bought the Honeywell model. Thank you for using the Better Business Bureau's online complaint system (I filed a complaint with the Better Business Bureau and I am filing with Oregon Attorney General. Your complaint has been assigned case number **). Correspondence regarding this complaint will be emailed to **. Please print a copy of this for your records.
This was filed on December 15, 2010. Complaint description: Dangerous Honeywell oil filled heaters should be recalled before someone dies from the toxic fumes and/or fire. I bought a Honeywell oil filled heater - model number is HZ-690. I woke up one morning with a horrible headache and my roommate and I could smell gas fumes. I unplugged the heater immediately and took the unit outside. My home is all electric. I emailed Kaz and had no response after a week and a half. I called Kaz on 12/15/2010.
I talked to a guy named Angel around 10:30 am. He told me to ship the unit back to them and gave me a case number which is **. I told him the heater weighs around 26 pounds. I also told him they need to seriously recall the item as a friend of mine had the same problem. And with the toxic fumes, someone is going to end up hospitalized or even die from the fumes. He didn't seem to care much. They did agree to replace the heater with something else.
My concern is that this type of heater should be recalled due to safety issues, especially families with young children. I did read the manual and it doesn't stipulate that the heater should not be used when not supervised. I did a search online for reviews on the Honeywell heaters. I found there had been a lot of issues with several units leaking both fumes and the oil. My main concern is the health and well being of families who buy these units to cut down on electric bill as I did. I would like to see something done before someone does get hurt. I feel Kaz doesn't care much about this issue at hand after talking with them. As far as the heater I have, I guess I'm stuck with it because I can't afford the shipping of $36.00. I paid almost $70.00 for the product. I don't have the receipt, but my daughter was with me when I purchased it at Wal-Mart. I am also contacting the Oregon Attorney General. The danger of toxic gases is my main concern.
I want this product recalled as it leaks dangerous fumes. It's a health hazard. I would like to have mine replaced with a different product at the company's cost for shipping or the market value in cash or check. The company did not apologize or seem concerned about the product.

I bought this space heater a year ago. The dial melted during use. We bought it from Walmart and they did nothing, as it was a year old, when complaining. We're still trying to contact Honeywell about this. It could have caused a fire. I also had to buy a new heater for this winter that cost another $45.

I bought a Honeywell HZ2200 heater less than a year ago. It was rarely used. Now it is winter, so I started using it the past few days without any issues until tonight. I turned it on and in less than 10 minutes, I heard my pug barking and when I looked, the heater cord was smoking and melting at the plug. Thanks to my dog, I was able to contain the problem before my 4-year-old and 10-month old suffered injury. But that company needs to do something to make a safe product. I will never buy a Honeywell product again.

Plain and simple! The Honeywell black and silver digital, oil filled, radiator heater will set fire to your home! This heater is only about three months old and it caught fire after about 10 minutes of being turned on low setting. We live in a new and updated home, the outlets are new and safe! It was in my infant son's room at the time and I walked back in to check on him and the room was full of smoke with sparks and flames coming out of the cord and smoke coming from the heater! If I had not had an intuition to check on the baby one more time before he fell asleep, he would have had more smoke damage in his little tiny lungs.

Oil filled heater cord overheated and melted in the outlet. There would have been a fire if I hadn't been home and smelled it.

Space heater was plugged in and after about 10 minutes flames began shooting out of the plug as it was still plugging into the outlet. It burned up the plug and outlet and scorched the surrounding wall. It could have burned the entire house and us! This heater should be recalled! It has only been used one season. An electrician will have to replace the socket and the surrounding wall will need to be repaired.

I bought one of these at the same time as my mother. A few weeks ago, hers got hot and burned up an outlet at her house. Today, mine did the same thing in my house. The heat melted the outlet's plastic cover and burned some plaster before I caught it. Scary stuff with little kids in the house and a million other distractions. Luckily, it smelled bad enough as it burned that I went looking for the cause.

I bought 4 Honeywell HZ 690 oil filled radiator full room heaters at Walmart. I have had 3 of them because the outlet which is rated at 2000 watts melt and catch fire. Yes, I had a small house fire! The cord on one heater actually became molten and melted in two. The heaters have ruined 3 of my electrical outlets. I am not plugging any other appliance into the circuit at the time the heater is being ran. There is no recall on these that I can find. Facts of the case are that the heaters are being used in the manner as described in the owner's manual; they are not being used in an outlet that is not rated for more wattage than they draw, and they are well cared for, clean and in good condition.
This is dangerous stuff. Kaz's site offers no remedy for this, in fact they state: "Kaz is not liable for incidental or consequential damages of any nature. Any implied warranty of merchantability or fitness for a particular purpose on this product is limited in duration to the duration of this warranty." It's almost if they knew it is a defective product or could cause a fire, even if you follow all the instructions perfectly!
This company needs to be sued. They do not offer any other remedy. In fact they seem to try to cover themselves, selling these defective heaters with no regard to the damage they incur. Why not issue a recall and fix the problem? How many homes/lives need to be lost? This is prime for a class action lawsuit. Melting plugs, burned sockets, flames shooting out of your outlet, this is not okay. They need an auto shutoff or some means of protection from fire.

I bought a honeywell heater 2 weeks ago. This morning that heater almost caught my house on fire and I have 3 children in my home. I have taken pictures of all of this and Im going to sue. I also think the heaters need to be recalled.

I purchesed a Honeywell model# HZ-680 Heater a few years back. I don't recall seeing something that said throw the thing away after 2 or 3 years. Cause my house could have caught fire this morning if I didn't catch this in time. I woke up with the smell of electrical burning in my home. I started searching my home to find out where this was comming from. And found the electrical socket throwing out sparkes of fire like crazy. This heater was the only thing pluged into the outlet. It melted the plug to the heater. And it burnt out the socket.
Since I have had this heater I have only used it during the cold days and nights through the winters. I think it is defective. And the public should be aware of this problem. It should have something on it to cut the heater off when something like this happens. It was still on when I pulled the plug. I want to be compensated for this heater. My home still smelles like an electrical fire. I am very disappointed. I feel if these heaters are not safe why sell them to the public. I don't want to loose my life or my home to something like this. And Nobody else needs to either.
My home smells like an electrical fire. My socket in my bathroom is totally burnt out it with have to be repaired. And the heater will have to be replaced.

My husband and I bought a house in November of 2001. In the years to follow (2002 till present) we noticed a strong odor every fall when we would turn our furnace on. The odor was strongest in our daughters' room, so we thought maybe it was something in the attic. The next year we cleaned out the furnace, then looked at the duct work. Each year we did something to try and elliminate the smell. This year my husband spoke to a local heating and cooling company that asked if we had an air purifier on our furnace. When my husband said yes the man said ...turn it off...! The company had purchased a purifier and the entire office got sick! Four hours after we turned the purifier off the smell was just a trace.
All three of my children have had severe bronchial issues from RSV to pnuemonia. My oldest daughter, Samantha, is 6 and has asthma. My husband had a nodule removed from his lung (benign, thank God) in 2005. He is a non-smoker. Is it possible that having a 'purifier' actually hurt my family? I just read an article on your site about air purifiers being scrutinized for releasing toxins...why isn't anyone regulating this???

This January, I was using Honeywell's Model HZ-680 air heater in my home, but the cord (at the plug end) got so hot that it slightly melted the GFCI electrical outlet were it was plugged in (it is on a 20-amp circuit). It does not seem safe, but I have not seen any recall information regarding it. If there is, could you please let me know.
The only damage is that the GFCI outlet, specifically, the socket where the heater was plugged in, is slightly melted. The damage is very minor, but I feel uncomfortable using the outlet or the heater any more.

I purchased a whole house humidifier from Home Depot made by Honeywell. I read the directions and watched the installation video. I installed the humidifier and during the winter season, the plastic housing on the unit melted. I returned the unit to Honeywell. I stated that I had installed it according to written and video instructions as high above the furnace as possible. Honeywell claims that the unit melted b/c it was too close to the furnance. I insist, however, that I followed the instructions that came with the unit. I asked for a refund. They refused. I asked for a partial refund. They refused. That's not right!
I had to buy a new unit from a different company. The new unit works just fine.