Complain about a product or service

Home Warranty of America

Jonathan of Fairfield, CT October 18, 2009

I have a 2001 Honda Odyssey with 70,000 miles. The second transmission just went and I need a third transmission. Because it is a few months out of warranty, I need to pay for it- almost 3000 worth. Honda basically said too bad. I bought this car because of its reputation as a reliable vehicle. The fact that I now need a third transmission in 70,000 miles is insane! This car has been a disaster! I will never buy a Honda vehicle again.

Steve of clarksville, AR August 6, 2009

I purchased a 1997 Honda Accord new from the dealer. July 2009 the air conditioner started blowing hot air. I took it to a local mechanic and they tried various fixes and had it in the shop 4 weeks, but never found the problem, so I took it to the dealer where I purchased it. They said it was low on Freon so they added a pound with dye so they could find a leak if it got low again. The next day it stopped working again. My car has now been at the Honda dealership's service garage for almost 2 weeks.

They called today and said the problem is a bad A/C thermostat, located in the dash. It will take them 4 hours plus the part and cost me another 320. They will need to take the dash completely apart so they can get to the A/C thermostat. I will have a total of 800 invested into getting the A/C repaired in this 2007 Honda Accord, and am still not certain that will fix it. I don't think I will buy another Honda because the repair costs are so HIGH. It's bad when you have to consider selling your car because the dealer can't repair the A/C!

Evelyn of Park Forest, IL June 2, 2009

I am writing you in regards to a complaint that I have with Home Warranty of America. I recently called them on May 21st regarding my refrigerator and oven going out. The intake person (Sue) in the claims department did a claim report on both #327726 and 327727 respectively. On Wednesday May 27 a gentleman name Alex from Aldo appliances came out to repair both the refrigerator and the stove. He changed a part on the refrigerator and had to order a part for the stove. Needless to say the stove have not been repaired as of yet and the refrigerator worked for one day and died again. I have spoken with Sue and several other people regarding this matter. I was told that if the refrigerator cannot be repaired it would be replace with a similar product a GE brand. I was told that the replacement would be within 3 to 5 business days. Alex (the repairman) came back out on Friday, May 29th to fix the refrigerator again, and informed my son (Jacob age 22) that the refrigerator could not be repaired. But when I spoke with the people at Home Warranty they said Alex said it could be repaired and that they would send the claim over to their options department. On June 2, 2009 a lady called me from Home Warranty of America claims department and said that the refrigerator would not be repaired by them, that they would send me a check for what it would cost to repair it, in the amount of 357.56. (That price does not cover parts and labor). If that is what the repairs cost, then why would they not repair it? I have been without a refrigerator for 12 days and they are telling me it will take 4 to 6 weeks before they can send out money for the repair cost and not the cost for parts and labor. I do not want the money I would like my refrigerator and stove repaired or replaced. Can you please look into this matter? With my refrigerator being down, I have lost the food in the refrigerator and all my meats in the freezer.

Thomas of Santa Ana, CA April 15, 2009

Thomas of Santa Ana CA (04/15/09)
Moved into my house in Feb 09. A few weeks later my icemaker didnot work filed a claim. Do to yhe problem was not covered was a white plastic hose ended up costing me 175.00 for a plastic hose. He wanted to sell mell another part for something else, told him he was trying to rip me off so he he gave me the part for free. Hving a real bad experience with my pool coverage

4/16 2009 They wont cover something that was working for 8 weeks and suddenly stop. This is horrible I would advise anyone to buy insurance from this company. They get a certain type of breed to come out and fix a breed that cant make it on their own.

It is resulting in me paying for insurance based on fraud and lots more money out of my pocket.

Jody of Urbana, IL April 6, 2009

Jody of Urbana IL (04/06/09)
On Thursday, March 26, 2009, I filed a claim with Home Warranty of America requesting repair of multiple natural gas leaks in my basement. These leaks were detected by the gas company on the same day. Home Warranty sent a plumber, who estimated cost of replacing the pipes at 1000. The cost of repairing the pipes was estimated at 1300 or more, given the labor-intensive process of disassembling, repairing, and reassembling the pipes, possibly having to replace parts along the way. Home Warranty initially rejected the claim on the grounds that this leak is a continuation of a previous leak that was repaired in December. I have made it clear that these are new leaks, they were not flagged by the gas company or plumber during inspections in December.

They were not identified until March 26, 2009. Home Warranty requested that I provide proof of this. I furnished them with a copy of the invoice from the repairs made in December. They contacted the plumber who made the repairs, and on Thursday 4/7/09 was told that my claim had been approved. Later that day, I was contacted by Renee Rathman with Home Warranty of America and asked to provide her a copy of my home inspection (from the purchase of my home) and a copy of the aformentioned repair invoice. I emailed her both. She then informed me that the claim had been denied because the pipes were not included in the home inspection. I pointed her to the page and item number where the gas pipes were listed as passing. She then claimed that the inspection was referring only to pipes connected to the water heater. I directed her to a separate section in the inspection that covered the water heater.

I asked Ms. Rathman why I had been told earlier in the day that the claim had been approved. Her reply was that she would have to talk to the girl who told [me] that, impying that she would be disciplined. Ms. Rathman chose to end the conversation at that point, saying it was highly unusual for gas pipes to fail and the decision to deny the claim would not be reversed. The policy I hold with Home Warranty of America clearly covers plumbing, including gas pipes. There is nothing in the contract I have with them that would indicate the exlusion of the repair for which I have filed a claim. Thus far, I have spoken with Cecilio (ext. 771) and Evelyn (ext. 728) at Home Warranty of America customer service, and R. Rathman.

I have been without heat, hot water, or use of my gas stove since March 26. I am pursuing having the repairs done myself at a cost of 1000.

Gilbert of Staten Island, NY February 3, 2009

Gilbert of Staten Island NY (02/03/09)
I'm a new Home Warranty Customer.The last few weeks my Heating unit started giving me problem. I called Home Warranty Customer Service and they opened a claim for me. Technician came and saw the heating unit and went back . Then i got a call from Home Warranty Customer service 3 days later saying my Heating unit is improperly installed.

I have found that this company use the same reason for any body who have a problem, so they don't have to pay. This company is a joke to me. it's like getting car insurance and not being covered for an accident. I see number of complaints being filed about this company but nothing being done as of yet. So buyer beware!!!

The consequence of this matter was my tented was in the hospital for namona. Plus till this day the problem is still not fixed

Gilbert of Staten Island, NY February 3, 2009

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