Home Depot Windows & Siding

I am building a house, and I am needing items (lights, vanities, etc.) for my new house. I have always enjoyed shopping with Home Depot, instead of Lowe's until now. On 1-1-12, I purchased 2 vanities, and matching mirrors. Upon delivery (1-17-12), the Winslow vanity was poorly packaged, and the granite top was completely destroyed. Upon inspection of the 2nd vanity, Kendall model no. **. I found the finish peeling off, and it was extremely poor quality. I called Home Depot customer service, and I was advised to refuse shipment, and to reorder another vanity. Still wanting to purchase from Home Depot, I did as advised, and reordered on 1-17-12. Again, upon delivery on 2-3-12, both vanities are damaged! I also ordered several inside and outside lights, and 1 Viviana wall mount outdoor light ($154.00) was damaged!

When I called customer service, I spoke to Jessica on 2-3-12 at 8:30 PM EST, who said "ma'am there's nothing I can do, my system is down, I suggest you call back later and speak to a supervisor". I called back 2-6-12 at 7:30AM EST, spoke to Erica from Tennessee. I told her I had received 3 damaged shipments, and I wanted to speak to a supervisor. She was rude and placed me on hold for at least 5 minutes. I was transferred to Keisha, a resolutions agent (not a supervisor as I had asked for). She was apologetic and helpful in crediting my account, and issuing a return request.

However, other than Keisha, I received extremely poor customer service during this distressful time. I am a customer who wanted to buy from, and provide business to Home Depot, and received damaged items 3 times! They did not care about the damaged items. Home Depot's only resolution was to refund my money, reorder the items if I wanted to, and/or a supervisor could call me back. It is ridiculous!

I purchased Andersen windows from Home Depot. The installer, unbeknownst to me, cut the home wrap and flashing (water barrier). This is a violation of the Uniform Building Code, the Andersen installation instructions, and Home Depot's installation policy as it causes water damage to the home. They also failed to pull a permit for the job to avoid inspection. The installation defect did not manifest until 4 years later, still well within the 10 year statute of limitation in CA for construction defects.

Home Depot has refused to reinstall the windows properly. They also refused to cover any of the resulting damage to my siding, sheeting, frame, home wrap, and flashing. Essentially their bottom line is this: sue us or shut up knowing that construction attorneys are around $350.00 an hour and litigation will cost $20,000 plus. Their installers were negligent or deliberately and fraudulently covered up their errors with the trim and caulking. Home Depot should be renamed Home Despot, shame on them. In the meantime, my home has over $20,000 in damages due solely to their improper installation.

I contacted Home Depot about replacing my windows. In mid-July, Michael ** was able to make it to my home on his fourth attempt to keep an appointment. He provided me with a price for four trapezoid windows and explained that they were only available in the more expensive window. The next day, I called Michael and told him that we wanted to order the windows and have them do the installation. My Home Depot card had expired so I gave Michael my credit card to secure the promotional pricing. I then applied for a new Home Depot card.

Upon approval, I called Michael and asked him to transfer the charge from my credit card to the Home Depot card. This would also allow me to take advantage of the promotional pricing, 18 months same as cash. It took another three cancelled appointments to meet with Michael to sign the contract. I even had to schedule the meeting at the local Home Depot.

Several days later, I found out that my credit card was charged not once, but twice. When I contacted the project coordinator, Maryanne, she acted as if it was my fault and told me that she would try to take care of the problem. After several weeks, both charges still remained on my card. I called the credit card company and disputed the charges. Maryanne faxed me a change order to apply the down payment to my Home Depot card.

It has been 10 weeks since the initial contract was signed. I still do not have the windows and Home Depot refuses to remove the charges from my credit card. When I call the project coordinator, I keep getting the run around. She claims that the hold up is in the corporate office in Georgia and has no idea what the hold up is. The contract states a delivery in eight weeks. What good is a signed contract if they won't honor the terms? What recourse does the consumer have? If I was in default of the contract, I'm sure that I would be in court by now.

My husband and I bought Maxxmar shutters from Home Depot back in February 2011. The shutters had to be custom made, and were installed in April 2011. Since then, we had numerous problems with them. The tension on the shutters was loose, so some sections couldn't close when the blades were closed upward to divert the light from coming into the room. We called home depot numerous times about the problem. They did send the contractor to come back and take a look at the shutters, but every time it took many phone calls from our end to get someone's attention; the two times that the contractor came to fix the shutters, he only fixed them temporarily.

Since then we have the same issues. It is now September 2011, and for the past three weeks, I've been trying to receive some service from Home Depot. It seems every time we call, they would make a note and send it to their installation team, but we wouldn't hear anything back! I told Home Depot that we bought the shutters from them. They should be responsible for the faulty shutters, and make sure the installation team calls us back to schedule an appointment. However, that is not the way things work at Home Depot. We've emailed and talked to several customer representatives at Home Depot. At one point, I even wrote a long complaint which was forwarded to their manager.

We've been promised someone would call us within a day or two, but they are all lies because it would go for a week until I have to phone them again! I'm so sick of nagging. These shutters apparently have a life warranty on them, but I feel as if I've inherited a life time of headaches. I just want my money back. I want to be compensated for all the mental and physical strain this has caused my husband and me. We've missed work and pay to stay home and to stand by for phone calls, only to be disappointed by not being contacted at all. We have no idea what to do at this point forward. We have the contract and everything, but what can we do when they refuse to help us?

I purchased windows for my home and a rental unit. The salesman quoted me a price and we agreed on the price.

Prior to ordering the windows, he added a 453 charge for clean up, which my wife did most of. Now I cannot rent the apartment because the installed bedroom windows are in violation of fire code "too small". Also, a window in my house is damaged.

I have dealt with a Patricia ** in the local office. She is the project coordinator. I got nowhere from them, "bounced from one manager to another". None of which could help me.

This was through an H.U.D. loan, which involved other contractors on their projects which held up payment through my favorite bank, BAC, who took over the service of my loan, this held up payment. I had their salesman state to me that they were going to ruin my credit even after I gave him the bank's telephone number. The harassment continued.

guess what? They were the wrong size and the wind for the house did not fit properly either. So back to square one.

When I tried calling Erika at the corporate office in the past week, she never returned my calls. This time I asked for her manager and was told by another representative at corporate that her name is Antoinette **. It's labor day weekend now, so I left her a message with the representative whose name is Claude (that is what she kept saying when I asked for her name).

Also, when the installers came and the windows were of the wrong size, my wife got highly upset for she is the one who has dealt with Home Depot from the start. The supervisor yelled at her and said that she a bad landlord and that our home should have a fire escape. We called the local fire department to verify this and was told that he was wrong.

I do not want this person at my home for anything. He was way out of control.

By the way, when asked about the 453 charge and what happened, I got no response from Erika. Not even a follow-up.

We paid HD $100 to have a professional measure our windows. In August of 2010, we then paid HD $2300.00 for Bali blinds. These were either measured or cut wrongly, as these will not hang properly. These are clearly defective or incorrectly made. I paid extra for blackout shades and light comes in all around the blinds due to the way these were installed by HD's install person.

HD has been giving us the runaround for 5 weeks now. They continue to pass us off from one person to the next. They cannot make a decision because they have to talk to first, the store manager, then to Bali, then to the assist manager and so on and so on. They have made two visits to my home, remeasured and taken pictures. At this point, we have lost faith with the product and the company. We only want the blinds taken down and taken back, and our money refunded.

In last conversation I had with Bob **, assistant store manager at HD in Lexington, SC, he asked me what they could do and I said, just take the blinds back and refund my money. He said they would do that but first asked if Bali could come out and look at the blinds. I was clear to Bob that if they wanted to use this for a learning opportunity, I would help them but that this would not change my desire to have the blinds taken down and our money refunded. I have no faith in a product so poor and shabby that they are messed up after just a few days in the house.

He assured me that it would be done. A week later, John **, district service manager out of Charlotte, a Bali rep, the installer and Karen **, blinds manager at the store, came to the house. After spending 45 minutes making excuses as to why $2300 worth of blinds would not hang or block light property, I asked him what the process was for getting our money back.

He said that we're not going to do that now. I pressed him, telling him that Bob told me we would do that. John said that he didn't know why Bob would say that, Bob did not have the authority. Frank, the store manager was the only one who had this power. John would talk to Frank as soon as he got back to the store and call me back. The next morning, I called Home Depot and I was told that Bob was "on vacation". Five minutes later, John calls me and says that Bob is on vacation and we have to once again wait until Bob comes back. I asked him why do we wait for Bob since Bob can't make that decision anyway and John told me that Frank could only make that decision. John told me that he could find no record of Bob telling me they would refund my money and they would talk to him on Monday.

Clearly we are being stalled, pushed around and treated like idiots. Everyone who has looked at these blinds has said they are wrong. HD has had our money for two months, we have had their merchandise for 5 weeks and they have done nothing to fix things to our satisfaction.

We paid HD $100 to have a professional measure our windows. In August of 2010, we then paid HD $2300.00 for Bali Blinds. They were either measured or cut wrong, as they will not hang properly, they are clearly defective or incorrectly made. I paid extra for blackout shades and light comes in all around the blinds due to the way they were installed by HD's install person. HD depot has been giving us the runaround for 5 weeks now. They continue to pass us off from one person to the next.

They cannot make a decision because they have to talk to first, the store manager, then to Bali, then to the assist manager and so on and so on. They have made two visits to my home, remeasured and taken pictures. At this point, we have lost faith with the product and company. We only want the blinds taken down (which they told not to do, their installer needs to do it) and taken back and our money refunded.

I have no faith in a product so poor and shabby that they are messed up after just a few days in the house. He assured me that it would be done.

After spending 45 minutes making excuses as to why $2300 worth of blinds would not hang or block light property. I asked him what the process was for getting our money back. He said that were not going to do that now. I pressed him, telling him that Bob told me we would do that, John said that he didn't know why Bob would say that, Bob did not have the authority. Frank, the store manager was the only one who had this power. John would talk to Frank as soon as he got back to the store and call me back.

The next morning, I called Home Depot and I was told the Bob was "on vacation". 5 minutes later, John called me and says that Bob is on vacation and we have to once again wait until Bob comes back. I asked him why do we wait for Bob since Bob can't make that decision anyway and John told me that Frank could only make that decision.

John told me that he could find no record of Bob telling me they would refund my money and they would talk to him on Monday. Clearly we are being stalled, pushed around, and treated like idiots. Everyone who has looked at these blinds has said they are wrong. HD has had our money for two months, we have had their merchandise for 5 weeks and they have done nothing to fix things to our satisfaction.

I purchased 8 replacement windows on 5/26/10 and have had numerous problems with it and it's still not a completed set as of 8/14/10. However, they have charged my credit card for the full payment of $4428. Problems: (1) I took a day off work for installation and the guy never showed up, no one called me and I had to chase down Home Depot to get a response (no compensation for lost day of work); (2) The next guy showed up a week later and the measurements were wrong and the windows didn't fit;

(3) Windows were re-ordered, and two weeks later, they were installed but one of the windows was broken; (4) Two weeks later (this morning), the replacement broken window showed up, but it was the wrong size; (5) I'm told in another two weeks a new window should arrive; (6) With each person coming to the house, I lose a day or part of a day so I am home when Home Depot shows up; (7) At every step of the process, I have had to chase up to three people to get any update or appointment scheduled myself, no customer service or caring about customers with this company.

Back in 2005, I ordered windows for my house which cost over $7000. It took a while for the contractors to show up. During this time, they had problems with lining up the windows. I had to get wood so they could line them up. Also, I was told I would get a refund back, as of this time I'm still waiting. After a month, 4 windows collect water and I was told they would fix it. They sent one contractor to look at it, he had reordered windows. A year later, the windows that were replaced are now having problems again and I am unable to get Home Depot to give me a contact to get replacement.

The contract was signed May 2009 for whole-house hurricane impact windows and doors manufactured by Traco. There area endless manufacturing product defects; ordering mistakes and installation errors. Home Depot ordering process is completely inept; there is no supervision of process or installers; Traco windows were replaced numerous times for quality issues. 9 months later, the project remains incomplete. I am about to commence litigation. There is no other way to get a response.

Ordered eight windows through Home Depot to be installed by them. There is an initial measurement by the sales consultant and another one to ensure measurement accuracy (measure twice cut once). After both were complete I was contacted by Home Depot to schedule the second measurement but I explained that had already taken place. I was informed another measurement was required before they would order the windows. Since I would be at work I hired a concierge service to let the window measurer in my home. Nobody ever showed. I called Home Depot to discover the problem and was told that somehow the appointment did not get placed on the schedule but after further review they had already done the measurement and nothing more was needed, as I had orignally tried to tell them.

On the day of installation one of the windows did not work (widow does not stay open). The installer does not carry parts and is not authorized to fix windows so I was told that I would be contacted by Home Depot once the parts were in so that a window repair time could be scheduled. Home Depot never contacted me about the repair but did want to know if I was happy with the job and listed my job as "Complete" on the project web page.
After leaving a complaint on the web page I was contacted to schedule a time to have my window repaired.

Another no show. Again Home Depot does not know what happened and they are unaware of what the problem with the window is. Even though the installers listed the problem it appears that someone will be coming to see exactly what the problem is and ordering the parts. As of now, I am looking at two more visits and given that they only show for every other visit I will probably need three appointments.

Purchased double hung window. Tom M. service contractor at my home measured and signed on 9/9/09. Oct 1 was appointment for 12:00 to 2:00 never showed. Called. Said Pat installer will be there by 3:30 never showed. My husband who stood home for the delivery and completion lost 2 doctors appointments. Pat installer called wanted to install at 4: to late got dark. They said the weekend, I said expecting company answer no.

Oct 5 installer shows up at 9:00 2hrs late proceeds to put in windows and tells my husband one window was cracked. I get a call at work(just going into meeting) informs me installer said window pops right in 10 minutes, so if we accept he will continue with capping and return later with another window. Capping could not be done, he brought the wrong color. Another day wasted. Now I have a window and a half with cardboard in the window.

A week later Oct. 12 waited, they said 12:00, missed the parade since I'm Italian I was suppose to go, he shows up at dinner time 7:00 pops in window to late now to do window capping. Comes next day at 7:30 to cap only because at this point I complained to the main office in Ga. I never signed off on completion of this window.

Helene in the GA office said to get in touch Mr. M. on completion and work something out being Home Depot never should have asked to bring in a cracked window in the first place. Mr. Tom M. never called back.

I'm very upset for husband who lost 2 doctors appointments and had to pay. I was bothered at work with a phone call about a cracked window and wasted unnecessary time consumption. I do not believe this a fair practice on the part of Home Depot and their installers. I should be compensated for my husband's time and my anxiety. Would like Home Depot to compensate for my time and my husband's time. They had know business delivering a cracked window and asking to install. Home Depot should stand by their word as a reputable company.

9. i came home to see half of the trim installed, but the quality of wood was so bad that i told them to stop.
10. the wood had lots of knot holes and imperfections.
11. i asked the installers if this was the best they could get. they informed me that by the time they go to a home depot store, all the good wood was already picked over.
12. the suggested i go meet them in the morning so i can hand pick the wood. no such luck, all the trim wood i had to choose from were even worse.
13. i had to find enough for 25 windows.
14. i suggested a pvc material and was willing to pay the difference in cost. the installer told me it wouldnt work because plastics will burr when cut. (i found out later in doesnt burr)

19. they kept faxing me the contract to sign so they can get paid. i would refuse because the job is not completed to my satisfaction.
20. they then sent a representative to my house, clint holmes to encourage me to sign on 12-10-2008. i was uncomfortable at signing but he said i would not lose any leverage by doing so. i made him write down on the form that i was still not happy. but i signed it so the installers would get paid.

21. a third party came over a few weeks later and fixed the siding on the bay window. he said that someone must have grabbed my gutter above the bay window and pulled it forward enough to let water in between. that was the reason for my leak. he pushed back the gutter for me and the leak stopped, unsure of the water damage inside my walls. my floor however sustained some damage.
21. clint h promised to contact me the following week. he never did. a couple of months passed. i called and asked for mr holmes, i was told he no longer worked there. the representative i spoke with did not speak highly of mr holmes.

22. tony was my new contact. he came over and fixed one of my windows that wouldnt lock and replaced a screen.
he gave me some other supervisors number, i called but they never returned my call.
23. it is now july, i called tony because i now have a new problem. half my windows are if you touch the middle part will move about a quarter inch. half the caulking has fallen off. some of my sills feel damp. almost as if water is leaking in.
24. never got a call back, i called b ack however in three weeks.

25. in august, tony and an associate dropped by to assess the situation, i was not home. he gave me a number and told me to ask for a manager. i did. again no call back. i had to call him. his name is steve p.
26. made an appointment in early october. he came over and i showed him the issues. he said that the windows shoul have not been installed without a cut back( cutting back part of the sill). I was never told that if it was not cut back that my windows would leak.
27. mr p looked at the outside and said that the flashing should not have done this way, i said your installers did this. he argued that they would not have done it. i said who else would do it. he then noticed that the flashing was new so he retracted and agreed that the installation was poorly done.

27. when mr p left my home, he ASSURED me that he would take care of everything to my satisfaction. he told me not to worry and that he has seen enough. he said he would call me the next day. I never got a call the next day. two weeks later, oct 23, 2009. i called him. he then tells me that my windows are now out of warranty and to fix the problem i would need to mpay for half. i said i am not paying half and hung up.
28. my thinking is that if home depot prolongs things long enough, customers either give up from all the broken promises or things go out of warranty.

29. ps. i did call a national customer relations number a few months ago and explained my situation. i couldnt believe it , i received to phone calls back from supervisors within an hour. but the elation was short lived. after i explained my situation again i get promises of being called back, but no one ever does.

30. i paid around 9000.00, it took me a year to save up for this. all i want are windows that will not leak, that will not buckle when pressed.

On 10/06/2009 I went in to my local Home Depot to take advantage of their "15% Discount on all Special Order Windows and Doors". I met with the 'Millwork Specialist' at the store and we found everything I needed which INCLUDED an in-stock door that they would hold for me. He told me that they would tag the door, and it would be held for me until I came to receive my special order windows in 7 - 10 days.

Two weeks later my windows are still not in. I stressed with him that they absolutely had to be in by 10/19/2009 so that I could complete the project in which I was using these items. He assured me, and put it in writing that it would only be 7 - 10 days. To make a bad situation worse ... I went to pick up my door that they were supposed to tag and hold for me, and they had already sold it! So, now, not only do I have to wait longer for my windows, but they have to special order the door that I had already paid for and that they were holding for me.

Needless to say I'm a little 'upset' about this whole situation. I was told today, 10/20/2009, that it is going to be at least another 7 days on my window order, and another 5 days on my door that I had already paid for. Oh yeah, I forgot to mention. All of this was paid for in advance. I wasn't given the option of waiting until it arrived.

A representative from Home Depot came to my house the first week in June to measure for double hung replacement windows. When the installer came out to install the windows, he found that a different type window was needed to fit the opening. He called it a buck frame. Four windows were replaced on July 24, 2009. All four windows had sills. No one told us that the sills had to be remove and would not be replaced. We called and complained. A sill representative came out to look to see if anything could be done. In my son's bedroom there are two windows. Only one window needed to be replaced because that window was fogged up. Now I have one window in his room with a sill and one window without a sill. No one has responded to the rep. visit.

We ordered windows from home depot. We put a $900.00 deposit down on windows that cost over $8000.00. Home depot will not return calls. They set up an apointment to install the windows. We took time off work to remove blinds and move furniture. My wife took the day off to sit at the house so the home depot crew could install the windows and they didn't show up. We have not been giving a refund on are deposit.

Sales guy came over for a window replacement quote, after 10 minutes he quoted 2500 for 2 windows. Got very angry when I said i needed to think about it, insulted us, and left. Very rude, no reason. I asked if he assumed that I would make a 2500 decision in 5 minutes, he said nothing and left.

Since we bought our house in Crystal Lake we've been shipping at Home Depot for 10 years and we have spent at least 70K as a result of home improvements we have done. I have to admit that in store service was excellent, I was always happy with their knowledge, attitude and professionalism until last summer. Back on 5/16/2008 I scheduled appointment with HD Sales associate Lindy Saxon to get an estimate for Windows replacement. Appointment was scheduled for 1PM CST, however she contacted us few times to delay appointment that ended up being at 7PM (6 hrs later). At the time of scheduling appointment I told her that we had few windows quotes from other companies and we know what we need so it should be quick. She promised it will be quick and painless.

When she came she offered us three types of windows and we chose to go with Anderson wood windows with brass hardware, stools and wide casing. Total cost was around 20K more then we anticipated. She took quick measurements, gave us a quote and to get this business she told us that Home Depot Store offers 24 months no payment no interest. She advised that we will have all this financing specials on the contract and she will take care of everything, we should just relax. She will make sure that Financing is done according to our agreement, windows are expedited since we needed in rush, installers are arranged and taken care of.

We should not worry about anything; she takes good care of her customers. Even when her crew comes to install windows we will not have to clean anything, they will clean after themselves. (Joke). She guarantied Home Depot excellent service and due to prior good experience we accepted to proceed with the windows. She was at our house from 7 until 11PM. She called next day, Saturday and asked to come so she can complete paperwork and we can sign the contract. She stayed another 2-3 hrs and during that time she noticed that she overpriced us by 2K.

We understand errors do happen and it was less we expected so it was even better. It was very important to us that windows are done by 6/24 since we were on vacation whole July. Couple days after measuring Lindy contacted us to tell us that some windows will not fit since Anderson has different sizes so she will come with Project Manager and measure it again. When they came and measured we were able to accept that our living room window that was picture window and we are replacing with bay window will be little larger. That was OK.

2 weeks after that end of May, Lindy calls us frustrated to let us know that we have issues with some other windows and measurements. She came again and she told us that 4 slider windows will be little shorter inch so we have to redo contract again. We asked her why it took 2 weeks to figure that out, she complained on the book she has from Anderson. (I can't believe that Anderson can't make windows according to our existing measurements). Contract had to be amended and we had to do everything over again. All that time she would have to rewrite everything that will take cpl. hrs to do. She will make sure that windows are expedited since they delayed this process. She blamed Project Manager since they should be together at the time measurements are done since they don't give her all information she needed to know.

Ok, now we thought we should just wait for windows to come, when couple days after she calls to let us know we need to amend contract again since on the contract she can not list 24 hrs. 0% financing. We were already frustrated since they also held our order that by that time should be in the production. We advised her that she told us that we will have it on the contract (passed experience thought us to have everything in writing). First they told us that Home Depot Credit Card Company blocked our order that was incorrect and then it was Home Depot corporate office since this 24 month program was done by store only. She asked her store Manager to create a letter outlining these conditions.

After we got corrected letter we agreed to sign contract with 12 months financing. By the time all corrections have been done and our windows could not arrive by the date we needed we had to postpone installation until we are back from vacation (August 2008).

On the day the "rew" from Home Depot was about to arrive they sent only 2 people and we were told that installation will take two days instead one. I found out that my saying crew is 2 people, how ironic?

We tried to call Sales Rep who promised us that she will visit us on the day when her crew is at our house to make sure everything is in order and after several attempts to call her voice mail box was full and no one new where she was at. During installation process we run into several problems (frame of the windows was suppose to be 2-- instead) so we had to go buy -- so it could be installed, window brass hardware that we ordered and paid higher price for was not included for sliding windows only double hangs. We called Sales rep again and could not get a hold of her, we called Project Manager and he had no clue about it.

My house was a mess during and after the installation, dust and dirt was all over the house since installers were cutting wood inside the house instead outside we spent two days with General cleaning of every peace of our house and that was not what we were told. I expected cleaning to be done but not general. Week after windows were installed we finally get a voice mail from the Sales Rep who informed us that she was on vacation and had no reception.

According to her she told us that brass hardware was not included on sliding windows since this grade of the Anderson windows only come with original hardware. She was lying to us and her Managers. Why would we want to have mixed hardware on our windows, it does not make any sense. Managers at the store were to look into this problem and they were supposed to figure alternative and let us know. Months after that we get first credit card bill and we were billed incorrectly plus financing arrangement was not done correctly. If we did not have written document that we asked for we would have gotten only 6 months financing.

With the First winter of 2008 we have noticed that cold air is blowing from the corner of sliding windows. We have contacted Home Depot and they were to send someone to look at it. They looked at the windows and they called us to let us know that all they need to do is add something to patch lining of the windows and we should be OK. We insisted that we will not have patch on brand new 18K windows and we need them either to fix or replace. We could not stain windows until that is corrected. It is taking 6 months for them to correct this and as of today 8/7/2009 it has not been corrected.

First they only shipped insert windows since frame did not needed to be replaced, so when installers showed up we had to arrange to be at home and have available time (take a day of work), we had to make area accessible (move furniture, take of the blinds and protect furniture from damage) and inserts they shipped had wrong measurements. We called Project Manager right away and he told us that he is not sure how it happened but he will request that all sliding windows (5) are totally replaced. Ok, now we are frustrated but what can we do. New windows were ordered and we had installation scheduled for 8/4/09.

Installers came again and once again we had to make sure we are home, all is prepared for them and as they were measuring window areas they have informed us that they have wrong measurements once again. Who ever ordered windows mixed up height with with of the window. We called Project Manager and he was to stop by our house that afternoon to figure out what are we going to do and that never happened.

This experience is amazing, we are not sure if we are to scream or laugh at this service but it cost us our health and time and yet nothing, we are still waiting and we need to bring this matter to someone attention and see if anyone else could help us. Our apology for a long story but had to describe all experience we had. (P.S. we are still waiting for our brass hardware as well). We are unable to price damage in result to this matter since it cost us health and time we have spent each time addressing these issues. If we need to put in paper our hourly wage for the time spent we can.

I paid $3,700.00 for a bay window from Home Depo in Nov,2008. The subscontracter was "Seci Construction" NJ, I complaint for 7 months about the window to Home Depo (in Hazlet NJ) that the window was not leveled and the windows were off tract. After many home depo employeee came to my home, Mr. Brian Johnson came and inspected the window. We informed him that the orginal salesman stated to us that the "new window would be sound proof". Mr. Brian J informed/stated that no window from Home Depo is "sound proof"(bait & switch because now Home Depo was getting rid of all other windows and only carrying only Anderson windows). He found mamy faults with this window placement that was installed by Seci Construction, INC.

I then explained to him that Mr.Akil S, said that he would replace my driveway,patio,front steps and gutters for $7,000.00 paid in cash. Mr.Akil S had given us a contract stating removal of old cement, 5 inches of new cement and new gutters. the patio cement was never removed,he poured new cement on top of the old one and all poured cement was 3 inches only,which cracked and peeled,there is a hole in the siding from the new gutters placement and the front steps have a 2 & 1/2 inches difference on each side. Mr. Akil S took advantage of a 76yr old woman (my mother). He even asked my mother for a marriage proposal for me.This man is a con artist with a NJ license.

would get me a copy of the corrections to the window that were made, to cause over 10 hrs of worked to be preformed.

my mother had paid him. He stated to me that he could not afford to pay my mother back and it would cost him $10,000.00. I don't know how people such as Home Depo,etc, can take advantage of the eldery and women.

purchased Jeld-Wen windows and patio slider. was told that these products were eligible for L.A.D.W.P. rebate and federal tax credit (home depot even had big signs in the window dept. claiming these rebates and tax credits)I even asked the sales rep and he reaasured me that these products were eligible. After i received the windows and the slider, the rating sheet for the windows and the slider show a U-factor rating of 0.53. The dwp requires a rating of 0.40 or less and the Federal tax credit program requires a rating of 0.30 or less. This is a total of $1022.50 in rebates and tax credits i now DO NOT get. The product was misrepresented by home depot, what action can i take to recover my lost incentive?

we didn't place any order,but they want to charge 25% of the total price of job because of the 3 days have passed. I asked to speak to a manager she gave me the name and phone number.i called and explained to him what had happened and he said the same thing. due to signing of the contract and expering of the 3 days, they would charge me 10 % of the full amount or i would have to order something from my order. I had expained to him i canceled the person from resuring because i did not want the work to be done and i did not want to waste his time and all they did for me was gave me an estimate like what other vendors did while i was waiting for their person to call. he said it did not matter we signed a contract and the fee would be charged unless i can order or make change to the order.

Mr. Blair says they do not replace rotting wood touching the window if it is siding. I am out $2800.00 for windows that aren't level and knowing my house is rotting from the inside thanks to Home depot.

Multiple windows were installed without caulking or replacing the trim. A winter storm blew water through the window frames and onto the living and dining room hardwood floors.

The basically new hardwood floor buckled, warped, It took months to resolve the window and flooring situation with Home Depot. Actually, I had to by pass Home Depot in the end in order to get compensation for the floor replacement.

with placement. We are very frutrated that home dopot contractors took our shatters away and now do not seem to want to do anything about it.

I received a nasty call from J. Sullivan that I should return all windows purchased or she would fight me about my dispute. Cannot do this as all windows have been installed in my home.

I feel I have tried to resolve this in good faith as required by the agreement on my Home Depot credit card but have not received any resolve from Home Depot to date except harassment from them. If I am forced to tear out these windows my home will be ruined. I have a board covering the one panel that is in question which degrades the appearance of my home. All I want is reimbursement for the panel/install/accessories used and the aggravation caused by these inept people AND a window that is the correct size and not broken.

Ordered and paid for 10 windows from Home Depot in March 2008. When they were delivered, I noticed one window panel was sized wrong and broken. Returned panel with measurements and re-ordered. Panel was sent in wrong size again. This panel was re-measured and re-ordered approximately 9 times. To date no panel.

Called Home Depot's Customer Service and talked to their rep a Mr. Richard H.. Gave him measurement. Was told he would take care of proble, Lo and behold! Window was sent in wrong size again!

I feel I have tried to resolve this in good faith as required by the agreement on my Home Depot credit card but have not received any resolve from Home Depot to date except harassment from them.

months later after the first billing.

April 20, 2008 Based upon the estimate from the HD contractor, she ordered the windows with the following specifications: Desert Sand color and 1/4 inch glass. This was a change from the original estimate that was for white vinyl and standard thickness glass. The cost of the upgraded windows was $5,573.93 which she placed on her Chase card. The contract specified a 5/20/08 delivery/installation date.

July 9, 2008 The contractor arrived with the windows. The windows were white, not desert sand and were not 1/4 inch glass as specified in the contract. It is evident that HD1302 sent the original specifications to the window manufacturer Jeld-Wen and not the specifications that were in the contract .

July 9, 2008
She telephoned HD 1302's Jon D. She requested that her payment for the windows be refunded. Mr. D. arrived at her home at approximately 4:35 p.m. and met with her and I. He handed me paperwork showing a refund of $3,255.59 (I do not understand how that amount was determined.) and a charge for the same amount ($3,255.59). She did not sign the credit card slips, nor the new contract for the windows. We asked why the windows had been reordered, because she had not given permission to reorder the windows as it was already more than a month and a half past the contracted installation date. Mr. D. avoided the question and promised that there would be some compensation? for her for the delay, moving all the furniture, taking down drapes, taking down blinds in preparation for the installation of the new windows. However, he was evasive as to the amount and continued to evade the question of why the windows had been reordered. Mr. D. said that he would have the store manager Joe E. call me. She has not received a call from Joe E.

July 11, 2008 She drove to HD 1302 and talked to the store manager, Joe E. Asked why there had been a reorder on the windows and what the compensation would be. Mr. E. said that compensation would not be discussed until after the windows were installed. She was not satisfied with his answer and called HD customer service. She talked to Holly? (no last name).

July 16, 2008 Received a phone message from Holly which stated that she was sending a release and that After you sign a release we will install the windows.?

for a new one and install it ourselves. I assume we will get hit for shipping charges too. Bottom line, DO NOT place special orders at Home Depot. I feel lucky after reading the posted stories.

hundred dollars for windows. like to have windows taken out by home depot and get reinstalled by reputable company. i do want attorney to call if possible

hundred dollars for windows. like to have windows taken out by home depot and get reinstalled by reputable company.

and not in a store credit card.

I was told that regional manager would be coming to my house with the installers to see about what could be done to fix the problems.

I have not heard back from Home Depot. It has been two weeks. I have half of my windows installed, some I cant even close or lock. I have called and left two messages pleading for a response. I cannot believe this is how Home Depot wants to run their business.

Please get my windows in and working correctly before the rains start. That is what I have been promised by Home Depot

We have re chaulked, but upon inspection have noticed the problem lies with the manufacturing of the window. Water runs through the seams in the window corners of the window itself, not where they were installed. We have now exhausted all are funds and cannot afford to buy all new windows and doors. I was told the Home Depot has no commitment once the windows are installed by the home owner. Is this true? We have read several articles re:Leaking windows/doors from the Home Depot, Class Action? Any Suggestions? We cannot afford to replace our windows and with each rain more water damage results. Family depressed because our new house, no longer feels new. Bathroom starting to smell moldy.

We got suckered into the demo they had on new windows. We spent $13k to have all the windows and doors replaced and they actually did a great job putting them in. Part of their deal was "lifetime warranty" and replacement of ANYTHING that breaks. So our cat put a hole through the screen door a year later. We contact HD to tell them. They let us know they will send the project to the SF office near us. 2 weeks later I call to find out when they might be coming. No response. 1 week later I call again. No response.

2 weeks later I call again and they tell me the screen is on back order. It should be there in 3-4 weeks from the time ordered. Well I explain that it has already been 5 weeks and they say they'll look into it. I get no call back but a whole lot of attitude from the HD rep. 1 week later I call again. Same answer. My husband calls a week later and they tell him that they'll be out that Fri afternoon but that we should be there from 9-3 just in case. Fri AM we get a call asking if they can come out earlier. Fine. The project person came out and had NO clue how to put the screen in. She'd never done it before so my husband had to do it.

When I came home and saw the "replacement" screen I was peeved since it looked nothing like the original and sticks when you try and move it. I called the Manager and left 3 messages over the course of 2 weeks. No response. So I left 2 more messages over the next 2 weeks. No response. I emailed customer sevice and Shabina the horrible HD Rep from SF with the attitude called back. I emailed again asking for a manager and it's now been 2 more months with no response. My advice. Don't be a sucker! HD customer service is horrible!

I purchased 2 Anderson storm doors which qualified for $57 rebate on installation. On the rebate form clearly stated I could submit more than one in an envelope. Well let's go back a little, I first purchased 1 door and while checking out was told about the rebate. So the next day we went back and purchased the 2nd door and paid for the installation on both. Well when the guy came out, he discovered one door needed to be "special ordered" so we had to return it and get the money back for only the door, not the installation. So we did that and was told we'd get a call when we could pick up the door.

Well a couple weeks later we went shopping there, the Home Depot and spent more money on a Saturday and a Sunday. Well Tuesday, we get a call and it's the installer asking to set up an appointment, I told him we don't have a door yet and he says, well the store called me Saturday and said it was in. We go up there, pick it up and I asked, who responsibility was it to call us and tell us the door was in the store, of course we got, 'well, it was several people's responsibility' but refused to give names. Well I was going to let it go, because even the stupid need a job. But, to the present, my rebate check came today and it was for only 1 installation.

Mind you, when I received the email about the rebate being sent, I emailed them specifically reminding them that I submitted 2 rebates. And to make me really mad, they put the wrong zip code on the rebate check. I clearly wrote my information and used a pre-printed label so this would not happen. Now when I call, all I get is an automated phone center. I will not ever set foot into another home depot because one of them will get me 30 days for assault for kicking them square in the pants. I am still waiting for a response on the rebate. Well, my vehicle uses $4.00 a gallon gas, uses oil, tires, struts, antifreeze.ect... I could not even get an apology for not receiving the phone call to pick the door up from the store.

worth of windows and french doors from Home Depot at home services. The windows and doors are great. However, their customer service, quality of installations and follow through are horrible. It's been over a year and not everything is correct yet. Don't buy from Home Depot!

days of vacation and will have to wait at least another month for replacement windows, I believe that there should be compensation. I am unwilling to wait for the compensation to be determined at a later date.

for windows I can't use. Right now they are stored in my backyard and I will have to pay even more for disposal.

in Centerville, OH spoke with us today and was very polite and key in resolving this matter. We cannot express how sincerely happy we are that we were able to turn to consumer affairs to get some validation. Thank you again.

and a sales agreement and the sales receipt. As far as we were concerned this was a final transaction.

This was not our mistake it was theirs. What recourse do we have? We have e-mailed Corporate and received form letters only. Meanwhile, we still have a hole in our house and a receipt that shows that we paid for a bay window. Any help you can give us will be greatly appreciated.

We have a framed hole for a six foot window in the back of our house, it has been raining and we are expecting more rain. In their own Values and Policies they state that they accept responsibility for our actions. We just want what we purchased. In the previous submission I wrote the wrong e-mail address this is the correct one. Sorry.

We pruchased (special order) a bay window that went through two sales representatives before it was ordered. When it came in, it was incorrect. They sold it to us for the wrong amount. They sold us a bay window for the price of replacement glass. We questioned them about the price before the purchase and they insisted that it was correct. This was purchased with our tax incentive monies. Since we had money left over we then purchased a door through HD and a dining table eslewhere.

When it came in we asked them to hold the window for a couple of days so that we could make a hole in the side of our house for it. They agreed. When we went to pick it up they agreed that they make a mistake. We have a hole in the side of our house, we questioned the price at the time of order and was told it was correct, we answered all the questions concerning the purchase of the whole bay window, not just the glass. We have a written quote with this price dated 5/10/08 and a sales agreement and the sales receipt.

As far as we were concerned this was a final transaction. This was not our mistake it was theirs. What recourse do we have? We have e-mailed Corporate and received form letters only. Meanwhile, we still have a hole in our house and a receipt that shows that we paid for a bay window. Any help you can give us will be greatly appreciated.

I have been a General Building Contractor in California for more than 20 years. I undertook the remodel of a sunroom. The home is 2x6 construction with T1-11 siding. The T1-11 siding also acts as the shear on this house and so is applied directly to the stud framing. I ordered 5 Anderson windows with factory applied jamb extensions, a 9'-0 Milgard slider, and a 3'-0 Masonite door. I explained to Chris, the sales person, the type of construction, including that the nailing fins were to be applied directly to the 2x6 stud framing and the siding over that. Chris submitted the order and I waited the 4 to 6 weeks.

When the order was unwrapped at the house several problems were noted. Parts were missing and cut too short for the slider. The center slider did not provide the 36 opening as required. The Jamb extensions on the windows were oversized and protruded up to 1-1/4 beyond the framing. One jamb was split from a misplaced nail at the factory. I immediately notified Chris. After 4 weeks without a solution I called chris and was told he was having a problem getting Anderson to respond, so he told me to call Anderson directly. I called however as soon as I mentioned Home Depot, I was told I would have to go through them. I told Chris I needed to close the walls because of the coming inclimate weather, he told me that I could go ahead and install the windows because the jamb extensions could be removed even with the windows installed.

Well 4 months have gone by, with numerous assistant managers, broken promises, inspections, etc. Today the Manager Russ told me that I installed the windows incorrectly and offered me $400.00 to settle. I refused the money and requested a letter citing his position. My plan now is to order replacements, remove the Home Depot products, and install the new, finish the sunroom, get paid and then take some sort of action against Home Depot to try and recover some of my losses.

My abilities have been questioned, despite my showing Home Depot that my installation was done correctly, Building codes (table 23 of the 1997 UBC, and IBC table 2306.4.1) also the Plywood manuf. standards and AIA standards. I was supposed to complete this project before Christmas so the family could use the room, that did not happen. The delays have tied up my payments. I had to stop my subs, drywall, etc. Which caused many scheduling problems and bad feelings. The house wrap has weathered and torn, rain has leaked into the room on several occasions. I have had to go and clean up the mess and patch many times during storms. I am over 4 months behind schedule and that alone has hurt my reputation.

On 1-21-05 I purchased all new doors and windows from Home Depot subcontractor Viplex Industries, currently now owned by Home Depot. My window and door warranty is a lifetime warranty and is transferable one time. On Nov 16, 2007 my bathroom window spontaneously shattered. I called the Home Depot at Home warranty center (2373 Lincoln Ave., Hayward Ca 94545/ 800-436-3022) at 9:45 am that day. I left a message with my name and number on the general voice mailbox. (No call returned by the 19th.) I called again Nov. 19th and 28th with no call back. I called Nov. 29th and reception transferred me to case manager Marissa who scheduled a service inspection for Dec. 4th between 11-12 noon. The field rep would be John. On Dec. 4th at 10 am, Marissa called to reschedule the inspection to Dec. 6th at 10 am.On Dec. 6th at 9 am Marissa called to request service call be pushed up a few hours; I refused to change my time. Dec. 6th John arrived at 10 am, inspected and took photos of the window. I gave him copies of my warranty and original window order.

On Jan. 8th I called and talked to Marissa to find out the status of my window. She told me that the window order was placed to the wrong manufacturer and had to be reordered. I expressed my disappointment in her communications with me and not letting me know what is going on. She promised to call the manufacturer to see what is happening with my replacement window and would call me back within 24 hrs. Its now January 16, 2008; as of this date I still have not received any communications of any form as to the status or when my window will be repaired. Merissa Chavez' manager is Charlie Garrison, 510-731-1023. I was not allowed to talk to the manager, Charlie; he was never avalable

We had new windows and doors put in by the Home Depot. When the door was put in, it was put in very poorly, and the handle didn't have all of its parts. When the door was closed, it had a big gap that let insects and cold air right into the house! After 4 MONTHS of phone calls and letters, they sent a guy out, and he said yes the door was put in wrong, but he couldn't do anything--that he would be back in a week. Two and 1/2 weeks later he came back, pulled the door out, put it back in and it looked a lot better. He left, and that night it was cold; the next morning the door would not open! The following week, he came back again and messed with it and it closed right, but the door got some chips in the fiberglass, and he tore up the weather striping. He said he would be back out the following week to put new stripping on but never came back.

My windows also have air coming through around the sides, and one does not close right! I have sent them 27 e-mails and have been calling them twice a week since Sept 4; it is now Jan 8! It seems like once they have your hard-earned money, they could care less about customer service!

Our heating/air bill has not gone down the 33% they said it would; it has gone up 20% from last year, and we are having a much milder winter than last year. The door does not look like the $4000.00 door we purchased! We bought expensive doors and windows and got the lifetime transferable warranty, and have gotten nothing but headaches. If a window gets broken, since they can't even get the first install finished right--who knows how long a customer would have to wait for them to repair something on the warranty?

On 10/18/07, I went into my local Home Depot store to order some Anderson Windows. Armed with measurements from my contractor I ordered 6 customized windows (heights/lengths). I was told they'd be in the store within 3 weeks. 3 weeks later, I hadn't heard anything so I stopped in at the store to inquire about my order. This is when my nightmare started.

They never arrived. I got a new ETA (end of November). At the end of November, 3 of my windows had arrived in store but I was told the other 3 didn't make the truck weight limit. They'd be in the following week. I went in the following week and was finally told that my remaining 3 had been broken upon delivery to Home Depot. The new re-order date was 12/15/07. On 12/15 no windows came in. I was given a new date of 12/28. On the 28th, I went into the store; no windows. I called yesterday (1/3/08) and 2 had arrived and they promised to deliver them to my house free of charge. The remaining window now had an ETA of 1/15/08. They never delivered the windows so I went into the local store again only to find out that both windows had broken screens. To date, 78 days later, I still only have 3 of my 6 windows. I contacted customer service at their headquarters this morning and the new ETA is 1/28/08. To make matters worse, when I went in on 12/28/07, I had an associate of Home Depot tell me that they didn't care about my order, my problem or the problems of other customers because Home Depot had no other competition.

The major consequence is that when I originally ordered these windows, it was October. It wasn't very cold outside. I thought that we'd have the windows weeks later. 3 months later and 3 snow storms later, my house is freezing. The heating bill is upwards of $400 because of the broken window in my house which I've attempted to remedy by purchasing windows at Home Depot - big mistake. Every time I arrive at the store, I receive a new ETA date of arrival. It's just frustrating because there's absolutely nothing that I can do but wait.

I don't know where to start with how disappointed I was with Home Depot, who installed ten replacement windows in my house. I have been charged $5,560 for this job. I had list of what should be fixed just right after the installation including damaged wood, walls and siding. I was astounded by the lack of organization and professionalism. Their windows installers did a very poor job and the windows look horrible.

I am a single working woman and feel they took advantage of me. I started a long series of complaints with the Home Depot (windows installer). At some point project manager was agree with me and made a suggestion to take windows back and reverse the charges. Then he informed me, that the company manufacturer has to inspect the windows. It took three months for them to set up an appointment.

Finally on October 30, 2007 they sent two representatives from Home Depot and two people represented windows manufacturer. They looked and inspected the windows and after few days project manager called and told me that they were recommending that all 10 windows will be replaced. I truly believe the new replacement windows will look exactly the same as old ones.

I spent hours on phone and days waiting for someone to come and look at the windows. I demanded an independent inspector in October 2006, but didnt get any response from the regional manager. In the meantime I have holes throughout the windows frames (despite of they claim the windows are energy saving) and holes in the walls as well.

The reason that I chose Home Depot in the first place is that I was thinking they are well known company, and I expected good job to be done. At this time I want Home Depot to take windows back and reverse charges (I agree to remove the windows on my expense).

Now, when winter is coming (and in my area its very severe cold) i have to spend more money for the heating the house, since i have holes all over the place. Also i spent hours on phone, and had to take days off to meet with the HD representatives.

Wanted to purchase windows for my house to be installed by Home Depot. The service would cost $50.00 and would be refunded by the store when the installation was made. Numerous errors were made on the quote. After Eric corrected the problems he and I both found, the quote was sent back; but the cost of the windows was 20% higher than previously quoted. Eric sent it back to the manufacturer Jeld-Wen who refused to accept the original price. I waited almost 9 days for the initial call, and no one ever contacted. I made 5 trips to the store and numerous calls. Today I went into the store to see what had happened to be told Jeld-Wen won't accept the original quote. Mr. Hatto. manager, said it was my decision not to purchase the windows at the higher price and would not refund the measuring cost.

I'm out $50.00 after the bait and switch Home Depot pulled. I will be canceling my two Home depot Accounts. If there is no customer service then I'm no longer a customer.

I visited Home Depot and inquired about a new window. My old wood window in the living room was difficult to open and close, and it had some cold air leaking in during the previous winter. I left my name and phone number. The next day, I got a call from a Home Depot salesman, PN. We made an appointment and came to our house. I showed PN the window in the living room. He spent about two hours telling us what good windows Home Depot sells.

Then, he began to tell us that all Woodbury houses built in 1980s had bad windows because they were too thin. He actually showed us an experiment, during which that he demonstrated that hot air blows the fan on the other side of a sample thin window, but cannot blow the fan on the other side of a thick window sold by Home Depot. Concerned about other windows of my 1987 house, I invited him to take a look at other windows of the house. In my master bedroom, he pointed to the condensation on the windows and told me that the condensation is bad to my kids' health and that the new windows will NOT have condensation problem any more. Literally, he pointed to the condensation and said, "this will not be there any more."

Based on the information given by PN, I quickly decided to replace all windows upstairs, and persuaded my wife on that decision. I took Home Depot as a reputed name, so I trusted PN from the very beginning since he represents Home Depot. We bought the top line of the windows Renovations 6500 with lifetime warranty, including changing a regular window to a bay window in our living room. The whole transaction was at $8,174.

Another piece of detail that is worth mentioning is that during the conversation, he repeatedly praised Home Depot service and he said that Home Depot would stand by the products it sold. PN told me that I did not need to do a thing during and after the installation other than to clear out the space prior to installation, and that the people installing the windows would do everything. To emphasize the point that I did not need to do anything, he said that the workers would even vacuum the working area so that I didn't even need to do any clean up. He stated that all I had to do is to enjoy my new windows.

After two months, Home Depot finally completed the installation of the new windows. It was true that the contractors cleaned up after installation. When winter came, we began to find water on the windows. Worse, there is a pile of water on the bay window in the living room. For the first several weeks, we wiped the water off the bay window every day. However, very soon, we found that we were not able to keep up with the water every day. The condensation grew. And then mold on the wood frame showed up.

We called PN. He referred me to talk to the Home Depot area project manager. At the end of January 2005, the representative from the windows manufacturer came to my house. According to his conclusion, my house has too high humidity. My humidity indicator showed 60, but his measurement was at 48 in the living room. But anyhow, according to him, which is a surprise to us, the humidity is the source of the condensation. The windows will have condensation when the humidity is high, regardless of what kind of windows, plus the warranty does not cover condensation damage.

Now we realized that PN's statement was misrepresentation and misleading. Now Home Depot wants to walk away from this. This incident totally damaged Home Depot's image in my mind.

On October 16, 2001 I went into the Victor NY store and purchased 25 windows. I was informed that the windows would be ordered and shipped within 14 days. A representative of your company later contacted me on October 24, 2001. I was informed that one of the windows was of an odd size and could not be ordered. I very clearly informed the representative to continue with the order and leave that specific window out and that I would purchase it at a later date so the rest of my order would still go through and I would not have to wait further for the windows.

After not receiving my order as of November 1, 2001, I personally went to the store to find out where the order was and why I had not received the windows. A representative there told me not to worry, that the windows were on the way, and I would receive a phone call when they arrived. Much to my dismay I never received such a phone call after much time had passed.

Yet again I went te the store to find out what the problem was. At this time I was informed that the sales associate could not locate the windows and that he would have to call the manufacturer, he mentioned to me that if he did not speak with anyone from the manufacturer he would need to wait for a call back. I gave the sales associate my cell phone number and was never contacted. I called the following day only to be told that the manufacturer never called him back so I would need to deal with Lynn.

Lynn called me back on November 21, 2001 letting me know I would need to wait throughout the holidays and the weekend and she would call me back on Monday. On Monday I received a call from Lynn informing me the ship date on my order would be on December 10, 2001. This heightened my doubts about when the order was intially placed and if it was at all. To my knowledge the order was not placed until I looked into the matter and it appears was not placed until November 26, 2001 by Lynn. This is 41 days after my intial ordering.

November 27, 2001 I went into the Victor store and spoke with a manager, I explained my situation and he was very nonchalant. The gentlemen asked me "What do you want from me?" In speaking with him we looked into the matter further in the computer, we found out, as stated in the computer, the order was on hold 'until customer picked out new window', from prior discussion this was not what I agreed to.

This is not good business from you company and I am very displeased. The manger did offer me one free window for my inconvenience. With the total purchase price of mr order at over $3,700 I feel this is an undermining offer because of my kindness throughout this whole ordeal. I am a manager myself for a large upscale company. I did not want to express my opinions in the store.

I put down payment on a new bay window for my home. After waiting for 3 and a half months for window to be delivered (I was told it would be only 3-4 weeks) they then told me that the order was never placed for my window. They re-ordered the window. I was told that it would be another 6 to 8 weeks wait.

I then informed Jay Harvey (manager) that I no longer wanted to order my window from them. I asked for my $100 deposit back. I paid in good faith that a service would be performed and it was not and I should have had my deposit returned to me but it was not. I have been calling them about this for 2 months now and all I get is told that it will be arriving by mail any day.

Windows/siding job started march 6, 2000, it has been a nightmare since. Windows installed wrong, leaking, had to be re-installed, chipped paint, etc. around windows, all windows were measured wrong, had to be reordered or make-do with, did not wrap the house with appropriate material just put some type of green/white insulation under the siding.

To date there are numerous problems, picture window leaks when raining, gate and latch need to be replaced due to being damaged by first set of contractors who never finished job, another set of contractors came out and job is still not finished to my satisfaction. Rotted wood never was replaced and we were told it was going to be, front storm door broke immediately and had to be replaced, etc. etc.

We have taken numerous days off from work, lost pay, emotional and physical stress due to this nightmare.