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Home Depot Equipment Rental

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Gloria of Kansas City, MO (10/30/05)
I rented a Sewer Snake from Home Depot. When I got it home I noticed it had a kink in the cable that made it hard to get out. I called the store to inform them and was told to report it when I brought it back.

When I returned the equipment I talked to a salesman and he remarked that "we don't send our equipment out like this and we had just fixed this snake last week". He spoke to another associate and she stated that she had replaced some of the cable last week. She then said that my account was going to be charged for the cable. I protested and she called for the store manager.

I spoke to the manager and two men from Loss Prevention and explained the cable was defective when I rented it. I also told them that both associates admitted that they had cut the cable just last week because another customer had the same problem.

Damages: Without telling me how much or showing me any documentation, they charged my charge card for the new cable.

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