Complain about a product or service

Home Depot Equipment Rental

Home Depot • Customer Service • Credit Policies • Equipment Rentals • "Interest-Free" Promotions • HomeDepot.com • An Insider's View --- • Appliances • Bathrooms • Doors • Floors • Gift Cards • Generator • Home Heating • Kitchen Dept • Nursery & Gardening • Rebates • Roofing • Siding • Special Orders • Windows & Siding • Expo Design Center --- • Contractors' Advice --- News • Home Depot Sells Supply Unit As Home Construction Sags • CEO Nadelli Ousted with $210 Million Severance • Home Depot Buys a Bank • Home Depot, Monogram Credit Card Bank To Pay Connecticut $672,000 • Home Depot, Lowe's Settle Credit Card Suit • 6 Months "Interest-Free" Class Action

Gloria of Kansas City, MO (10/30/05)
I rented a Sewer Snake from Home Depot. When I got it home I noticed it had a kink in the cable that made it hard to get out. I called the store to inform them and was told to report it when I brought it back.

When I returned the equipment I talked to a salesman and he remarked that "we don't send our equipment out like this and we had just fixed this snake last week". He spoke to another associate and she stated that she had replaced some of the cable last week. She then said that my account was going to be charged for the cable. I protested and she called for the store manager.

I spoke to the manager and two men from Loss Prevention and explained the cable was defective when I rented it. I also told them that both associates admitted that they had cut the cable just last week because another customer had the same problem.

Damages: Without telling me how much or showing me any documentation, they charged my charge card for the new cable.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Back to the topand nbsp;| Home Depot

Home | Rogues Gallery | Good Guys | Complaint Form | News | Recalls | Search
Consumer Resources | Find A Lawyer | Newsletters | Forums | Contact Us | Advertise

Consumer Affairs.Com is provided by ConsumerAffairs.com, Inc. in association with Joan E. Lisante LLC, licensed to practice in Virginia and the District of Columbia and the Law Offices of Horwitz, Horwitz and amp; Associates, Ltd., licensed to practice in Illinois.and nbsp; ConsumerAffairs.com is an independent service not affiliated with any government agency.and nbsp; For more information see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.and nbsp; ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof.and nbsp;

Copyright � 1999-2001 ConsumerAffairs.com Inc.and nbsp; All Rights Reserved. and nbsp;and nbsp;