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Clyde of St Marys, GA January 17, 2008
My wife decided she wanted to remodel our kitchen, so I agreed. We went to Home Depot in Yulee, FL. The gentleman that helped us design our cabinets was very helpful. On the 17th of December we paid Home Depot 12,558.00 for cabinets to be ordered. The next week we purchased a double oven in the amount of 1,000.00 from the same store.Then we purchased an over the range microwave at a cost of 300.00 We received a call from the cabinet factory late December telling us our cabinets would leave the factory January 9, 2008. The installer contacted us and set up a date of Jan. 12 to install the cabinets. On the 10th, I had some guys come in and rip out the old cabinets, sink and stove and repaint the kitchen expecting new cabinets the 12th. The 12th arrived and I took the day off from work which cost me about 150.00, and no cabinets showed.
I contacted Home Depot and was advised they would be there on the 14th which was the following Monday. The 14th rolled around and still no cabinets. Keep in mind my wife and I are eating out or whatever because we have no stove, no microwave, no cabinets and no sink. Again I contacted the store to complain about my cabinets not being delivered. I was told to let them see if they could locate them, and they would contact me. That night I got a call telling me they did not know where the cabinets were at this point. Tuesday the 15th, I received a call from 3PD Trucking which delivers for Home Depot and was advised our cabinets were in their warehouse and had been since the 8th. I was then told that he only delivers when he has a truck full to deliver because he is in Marietta and I am in St. Mary's . I called managers and District managers and was always told we are working on it. This is Thursday the 17th, and I am still waiting to hear any more from anyone.
Loss of work (another 150) which will result in another day off when they do the install. I had to cancel the tile guys for the third time. I will probably have to hire someone else after this. Cost of eating out. Loss of sleep and stress related to this.
Brandi of Deltona, FL January 9, 2008
In Sept. I ordered a Travertine countertop for my kitchen. I went to the Expo, and they showed me several types of materials; and the Travertine was the one I liked the most. They showed me a piece of it that was smooth as glass. So in Sept. I ordered it, and in Oct. they finally came to install it; and when they installed it, they damaged my custom hand-made cabinets. I had these cabinets made to perfect, 90 degree angles. You could put a straight edge on them, and it was perfect. They installed the countertop, and there are gaps everywhere, the edges are all curved here or there, there isn't a straight line in it.
They installed it using epoxy--permanently gluing it to the custom cabinets, gluing the new 5oo Silgranite sink to it, and gluing it to the backsplash too. Once it was done and cleaned up all the dust on it, we all noticed the pin holes everywhere and then even larger holes about the size of peas. I did not order a countertop that will trap food and bacteria in it, so I asked them to fix it. They said they could rip it all back up, and all the damages are at my costs. What? Now they are refusing to do anything about it saying I shouldn't have ordered a natural stone like Travertine....Hey, they sold it to me telling me it was a perfect choice. Do not ever get a countertop from them. It will be damaged and full of holes, and they will refuse to fix the problem too.
I know have a 3000.00 countertop full of bacteria filled holes, and they say no one can fix it--this and also over 700 in damages in the cabinets while installing it.
Christene of Georgetown, TX December 24, 2007
I had Home Depot install Silestone Countertops in June 2007. The work was hideous. Huge, gaping seams, one side sticking out farther than the other, countless nicks (Home Depot claims it's natural), and the countertop was not scribed to the wall. Before the installers left I wrote as many things as I could to ensure they knew of my dissatisfaction. Shortly thereafter I had many zone managers come and take pictures only to find that they were all filling in for someone else. It was like starting the process over and over. They sent the same installer back to re-do the seams and fill one of the huge gaps by the wall with caulk. I then had a zone manager tell me I could call a plumber, a backsplash guy, a caulker, a wallpaper guy to fix everything. It's December and my counters are still hideous.
I've written Frank Blake two personal letters, certified and return receipt. I've emailed customer service every month, sometimes twice a month. I've made many phone calls to let them know that along with the shoddy work on the countertops, they tore my wallpaper, nicked my ceramic sink, exposed the upper seam of my countertop and they forgot to glue down the island piece. The work is now costing more than the 6500.00 for the countertops, and Home Depot's response was to provide a backsplash on the sink area and change the color of the grout in the seams. I will never shop there again.
Robert of Dripping Springs, TX December 22, 2007
I bought my wife a Maytag smoothtop cooktop from Home Depot. Today they called to indicate that they had ended their installation contract with whoever was doing their installations effective immediately and would not honor my contract with them and do the installation of the cooktop. I canceled the order and feel compelled to warn you about doing business with Home Depot. They've ruined my Christmas, and I will never do business with them again.
Ruined Christmas and loss of the sale price, and interest on my credit card.
Tammy of Scottsdale, AZ October 3, 2007
a couple years ago I had home depot do a kichen remodel. Reface the cabinets and new countertops. I feel that they totally abused me. I was going through a depression at the time and they made everything worse. When the guy did the cabinets he moved my 1954 gas range - I had the house about 8 years with no problem with the range. After he moved it, the oven no longer worked. They had some guy from the store come out and check the pilot out and couldn't light it so that was it. They had their call me and tell me that I couldn't prove it worked before so too bad. DO YOU BELIEVE IT!!!!
So I have gone ever since without an oven - just this past week or so I brought a new range and I am waiting for a guy to install it. Bonnie B. Hunt of Sunnyvale, CA October 3, 2007
Back in January I had order cabinets to be put in my kitchen and every time the cabinet doors are delivered to my home there is always something wrong with them that they have to reorder more. As of today 10/03/07 my kitchen is still not finished and I am not happy with the way the were installed nor am I happy with the fact that I am still missing some of my cabinet doors. I fill that since I am a 74 year old women widowed that this company is taking advanage of me and my age.
I still have a kitchen that only have half of my cabinets done correctly and I am still missing piece of my cabinets.
Kathleen of Margate, FL June 15, 2007
I bought a dishwasher on 6/4/07, delivered on 6/8/07. It was damaged, took it back and they gave me a number to call for another one. Had to wait 1 week for dishwasher number two. #2 delivered on 6/14/07, doesn't work and they took it back gave me the # to call for dishwasher #3. Told me I'd have to wait ANOTHER week for #3. Told them I want my money back. They won't give me my money back until NEXT WEEK because they have to get numbers from the delivery company and the manufacturer? Christine And Peter Mercado of Simi Valley, CA June 9, 2007
I am extremely unhappy with Home Depot concerning a kitchen remodel. We own a townhouse, which we currently rent out. We signed an agreement with Home Depot to install new cabinets and counter tops back on 03/30/07. We opened up a Home Depot account to pay for the cabinets and counter tops.
The actual cabinet installation started on Monday 05/14/07, since then the renters have not had a working kitchen. It is now 06/06/07 and they refused to pay their rent for June because we told them that the counter tops would be installed by the end of May and it is now June and they still don't have a working kitchen.
The cabinets cost 7885.44 and counter top (with sink 235.00) cost 3174.30. The cabinet installation was completed on 05/15/07 and the counter top installer came out on 05/16/07 to draw the template. They told us the counter tops would be installed in 10 days to 2 weeks, that would have been 5/30/07. On Thursday 05/31/07 I received a call from Home Depot saying that I needed to pay a balance due of 900.00 on the counter tops before they would install. I really didn't understand what the balance was for and why I had to pay 900.00. I told them that we had paid for the counter tops on the Home Depot account. On Friday 06/01/07 I received another call that said the we owed an extra 900.00 because when the installer re-measured there was an extra 900.00 of counter top. At this point we started to question the measurements, why was it 30 % higher/different and if so where was the difference. We kept being told that we had not included the breakfast bar area/counter and we kept telling them that we had included it. Finally we went to the store on Tuesday 06/05/07 and we talked to the Assistant Manager Greg and he said the same thing that the extra was for the breakfast bar /Counter top area but said that he would get the original plan and the one from the installer and compare the difference and would get back to us on Wednesday morning. When we heard from him on Wednesday 06/06/07 he said that the difference was not the breakfast area counter top but that they had not included the backspash and other areas and that was the difference. We have a written invoice No. 6640-225784 that states the price includes the backsplash. We bought the product based upon that price given us which included to backsplash.
In the meantime they called the installers to find out when they could install the counter tops and was told Friday June 15th ( our renters are going without a kitchen for nearly 5 weeks).
This kitchen counter top has now cost me an extra 900.00 plus rent for the month of June 1100.00. - that's a total of 2000.00 more than the original order/ cost of 3174.00
Joe of Berlin, MD April 26, 2007
Contracted with Home Depot for installation of silestone countertops. The holes drilled into the countertops are not centered with the double sink purchased as part of the installation project. Contractor measured the sink, faucet and claimed everything was computerized and exact. He asked that the location of the holes be signed off on, trusting that the contractor knew what he was doing.
To date, we are unable to use our double sink. Water is only accessible to the smaller sink and we cannot use our garbage disposal without first pouring water into a glass and dumping it to the other side of the sink.
No satisfaction from Home Depot received or offered to fix the problem. We spent big dollars for these new countertops.
Michelle of Brooklyn, NY April 5, 2007
On 9/24/06, I purchased a pair of faucets from HomeDepot.com for 237.38. When they arrived in late October, they were not the model that had been displayed on their web site. I contacted HomeDepot.com to return the faucets and they agreed to pick them up and return them at their expense. On my December 2006 Visa statement, I expected to see the faucets credited, but they were not. On my next statement, no credit appeared. I can’t recall how many times I called them.
I am owed 237.38 plus I have been charged interest on my credit card at 16.24% APR plus I have foregone interest savings (5%) on the refund amount.
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