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Shirley C Armstrong of Jefferson, LA July 7, 2008
In April, 2007 I purchased new kitchen counter top. At that time there was a promotion that if I spend 299.00, or more there would be no interest for twelve months. This was work done after hurricanes Katrina and Rita. When Home Depot started billing me, there was interest accrued. I called the customer service number to ask why. I never received a response that I could understand. The account has been closed at my request. There is a considerable balance owed, and interest continues to accrue. Because of illness, and loss of employment I am no longer able to pay Home Depot. If I am not allowed to be part of the class action suit because the account is in arrears that's okay. I still want you to know that this happened.
The interest caused the balance to be higher than I originally was led to believe it would be. Now, I am unable to pay it at all because the funds are no longer availabe. I suppose had there been no interest there is the possibility that I could have paid it off within the twelve months I thought I had even with the job loss.
Reza of Fairfax, VA June 29, 2008
I bought Granite countertops from Home Depot (HD). The pieces are leftovers, four pieces from four different slabs with four different slab IDs. The size of the countertops is less than 52 square feet and according to HD and other vendors any kitchen less then 60 square feett should come from one slab. According to Warranty Activation form from HD the countertops should be from one slab with one slab ID. The color and the patterns of the pieces do not match because they are leftovers.
I want them to remove the Granite, cancel my contract and give me full refund. This matter is going on for one year and immediately after the installation HD is aware of the problem. Next month, July 2008, I have to pay in full for the countertops that the pieces are leftovers and the product that I dont want.
Damage due to installing leftover pieces and glued to brand new cabinets that I bought form HD. Excessive glue at seam lines. Hold off the rest of kitchen remodeling project for one year.
Selma of Weston, FL June 17, 2008
I bought my American Woodmark kitchen cabinets from Home Depot (8,000.00) worth of cabinets. The delivery company used by American Woodmark, the makers of the kitchen cabinets, used Cargo Masters in Ft. Lauderdale. While making the delivery to my home, they broke an elephant tusk given to me about 25 yrs ago and they used a cart that had grease on it and made a trail of grease on my oriental rug.
I tried contacting Home Depot, since I financed my cabinets with them, all they did was give me the numbers to Cargo Maters. Michael Schwartz, whom I dealt with at Cargo Masters, is rude. Very uncooperative person. I asked for his address and tried twice to send certify mail requesting reimbursement for my loss. Mail came back, saying the address didn't exist. Went back to Home Depot, they contacted Cargo Masters, gave me a new address. Nothing on that address, it came back again. No cooperation, only frustration. Went back to Home Depot, all they did was tell me to contact Cargo Master, again.
Tried several times again to contact Cargo Masters, they disconnected the number that I had. Went to Home Depot frustrated and the store manager said she would take care of it. She contacted American Woodmark, American Woodmark contacted me. They would only give me 1,000.00 for my loss. My tusk was estimated at 800.00 (I couldn't have it authenticated by a museum, so I settled for a firm in Chicago which charged me 395.00).
All I want is the expenses I went thru because of negligence on behalf of Cargo Masters. Home Depot has passed the ball on this one, taking no responsibility for who they hire. I told them I don't want their money, all I want is the same tusk and they can send someone to clean the rug. But to this date, nothing has been corrected and this happened back in May 2007 and I'm still dealing with it.
Frank of Gray, TN May 18, 2008
We ordered kitchen cabinets april 2nd.they arrived about 2 weeks later. They came out 2 days later to install them it took one guy 2 days to do the work, WEll it is now may17th and one cabinet is bowed out in the middle, and this guY had one cabinet one half inch higher than he did the others,so we had to have him back out this thursday and he did not like it because he had to come back out. WE also got counter tops at the same time,well the guys who came to install them have one corner cut to long so the counter dose'nt cover the cabinet drawers. They are supposed to come monday morning and tear it all up and take it back to the shop and cut it right then bring it back and reinstall it.
so now we are still waiting on a cabinet that is warped, and when it gets here they say they will come and install it. So my question is what can be done about this and why should we have to pay for something that was to be done right in the first place.mind you we have already made two payments on this. As everyone says the workers should know what they are doing and get it right the first time. so i guess we are done with home depot unless we get some satisfaction. I HATE TO BE THIS WAY BUT 7 WEEKS IS A LONG TIME TO HAVE THE KITCHEN MESSED UP JUST TO HAVE CABINETS INSTALLED. PLEASE LET ME KNOW YOUR THOUGHTS IF THIS WERE YOU.
Having to wash the dishes in dish pans in the bathtub. and eatin out a lot more...
Todd ,Lennette Napolitano of Norfolk, VA May 11, 2008
may7,2008 1:35pm we went to get kitchen cabins price with devl. cost 2546.00 the 2 gentlemen and nice young lady they were very helpful and nice.we ask to devl it sat morning may 10,2008.sat. came about 10:00am we call ran in some promblems we will be there.
second time we call about12:15pm the devl drive HAD to make a trip out to va. beach we would be devl. next.next time we call 3:00 they said devl. is closed for the day.we drove to the store and ask why wasn't are cabins devl. am today.the lady was very nice and helpful at the customer service desk she she said she was sorry about want happen called back to talk to someone and said the devl. manager was gone.
we ask for are money back we are not happy. she call the store manager he talked to my wife we will load the truck right now and it will be there by 5:00pm(its was about 3:44pm by now)my wife said no we want are money back he said what do you WANT!!!!he wasn't nice never said sorry (like we were bother him )you need to talk to him we went to lowes for are cabinets . we liked your cabinets better oh well!!!!!!!!
Melanie of Greenwood Lake, NY April 8, 2008
The estimator at the store wrote down the wrong measurements and when the template was done for my new kitchen counter top, the price ended up being 800 dollars more than the estimate. I canceled the work. A Home Depot expediter called the next day to ask me to come back and tell me they would do it for the original price they quoted. I reluctantly came back. Another template was done. At this point it was already more than a month after I placed the order.
Two weeks later, they came to install the counter top. The installer damaged my new kitchen cabinet, and was rude to me when I pointed it out. I did not sign off on the installation because there were several problems besides these. The counter top did not fit properly. The back splashes were the wrong size and ended up being cut (they now have a very sharp edge), the sink had a reveal on it which I did not request, and my sink cabinet was cut into unnecessarily.
Subsequently, an inspector came from both the Home Depot and Unico, the company they contracted to do the installation. They both agreed the counter top needed replacing. They did not agree about the sink or the sink cabinet. I called the sink manufacturer who sent me a letter stating that though it is an industry standard to install their sink with a reveal, this was something a home owner should be offered a choice about. At this point, the Home Depot inspector called to say they would not fix the sink cut out, or the sink cabinet they had damaged, and that my case would be referred to the corporate office.
A few weeks later, I got a message from Nikkia Bagley at the corporate office. I called back withing a few hours and left her a message. I did not hear back from her. So I called back 3 times and left 3 separate messages after that. I still did not hear back from her. I called once again and finally contacted her. it is now over 3 months since the order was placed. She offered me a 200 gift certificate to make up for the problems. She also said since the industry standard was to have a reveal on that sink, it was up to me to have researched that and I should have asked the template maker to have that done. The template maker told me that the sink cut out is computer programmed to match the sink I bought. Nikkia also said she never received any of my messages, and that she herself tried to contact me 3 times. This is a complete lie. She also said she was never told that my sink cabinet was damaged. I had given that information to every single individual I had spoken to, from the installer, to customer service (who assured me they were documenting everything I was saying), to the inspector who came here.
I was without a counter top for 2 months, and could not use my kitchen. My brand new sink cabinet is damaged, and there is space between it and the counter top. The back splashes are very sharp on a corner where it is dangerous. The caulk around the sink is uneven and there are spaces/gaps in it. One pf the counter tops is a 1/2 inch wider at one side than at the other, and does not cover the cabinets on one side. This has been a very stressful renovation and the Home Depot has contributed greatly to my stress. I have had to make many calls, and do much of my own research into this since the start of this project. 200 will certainly not make up for the hours I have lost of my time, and my failing health due to the stress this has caused. This has also made me even less trustful of any contractors from now on. And I am still living in a pig sty, 4 months later because this project is not finished. I have to pay someone/find someone to come and fix it now after 4 months of headaches. I have disputed the charge with their credit services, and they are processing it. I want my kitchen back. It will take weeks, maybe months and a lot more money to get someone to take the counter top out (which they Home Depot refuses to do) and replace it with a proper one.
Shane of Wallingford, CT March 26, 2008
I have been trying to resolve issues with my Kraftmaid cabinet purchase since mid 2006. After having dealt with at least 10 various people representing Home Depot and still no resolution as of 3/17/08.
Their best and only offer is to date 2500 - a laughing offer considering the timespan and efforts I have made. I am now at the point where I am asking for credit. I no longer have any patience left to resolve the issues and have no faith that Kraftmaid nor Home Depot can resolve the issue to my satisfaction. I am convinced that the quality of the Kraftmaid cabinets is substandard. I am asking for at least 50% credit (5,558,72) of my initial order(11,117,43)
I feel that is amount is fair and reasonable as I have lived without a completed kitchen for almost 2 years, dealt with numerous personnel, labor to swap many doors, costs and labor to dispose of enormous amounts of packing for replacement doors, and accrued interest.
Mark of Kailua, HI February 27, 2008
I purchased KraftMaid buffet cabinets from Home Depot. The total price was 4,981.85. The cabinets were delivered on time but with the wrong parts. The counter tops were not made correctly. They were missing edge trim on two sides. The toe kicks were made from particle board instead of plywood as specifically stated in the order. The Home Depot sales person (Nalani) refused to correct the error with the toe kick. We are still in dispute about the counter tops. The sales person lied to me when we placed the order. First she claimed the plywood toe kick was not available. Then when I found out from KraftMaid that they were available, she just claimed that the order listed the particle board parts and that is what I was stuck with. She obviously lied about the availability of the plywood toe kick again when she called my back after the cabinets were delivered and I found the error. She again just told me they were not available when I knew they were. In fact I ordered some of the correct ones at Lowes!
I can't wait to see how they handle the counter top issue because this is an expensive problem that I will not let go away like the toe kick. I did a kitchen remodel last year with Lowes. What a better experience that was. Lowes bent over backwards to fix any problems I had including FedEx delivery of any replacement parts and providing items I should have ordered but didn't - FOR FREE. I only went to Home Depot for this project because they had a lower cost promotion going and I saved a small amount of money. Actually I only saved less than half as much as I should have because of Home Depot's careful use of fine print to limit savings at the register. LOWES NOW HAS ALL MY BUSINESS. Personal and corporate.
The carpenter is unable to finish the project and I will be left paying for his time plus the time for another carpenter to finish the project when I eventually get the parts.
Chad of Denver, CO January 22, 2008
We ordered cabinets and counter tops from home deposit(depot) on October 7th, 2007. The first order showed up November 9th, 2007, some beat up, some with shoddy finish on the doors and unfinished sides of the cabinet ends that are seen. We then had home depot re-order the damaged pieces. We waited some more. American Woodmark Corp. Inc. sent their cabinet replacements direct. When they showed up, we have in installed the door that we could and had the other ten or so pieces re-ordered once again.
We are now on our 8th re-order from American Woodmark Corp. Inc. Everthing has either been broken or maple spice finish has defects in the process in which they assemble them. We paid Home Depot good money to handle the problem at hand and the response after we asked does this happen a lot, Scott Nelson said, "Well, @#% happens, but we'll take care of it." Wow the customer service in that takes paying people for a service to a whole new level! Our last shipment for a panel, not a whole new cabinet, just a veneer maple looking piece that I have to glue on myself came wrong again. More waste of my time. Time, energy, waste of time, months of this unsatisfied attempts to get cabinets. Home Depot has offered to do nothing, telling me to call the rep from American woodmark, telling me to do foot work to get my cabinets right! Shouldn't home depot be responsible for us not being able to put our house on the market?
Jane of Saugerties, NY January 21, 2008
I had a great experience 7 years ago with a kitchen remodel with products purchased from and installed by Home Depot. At that time, I put in laminate countertops, to make the remodel affordable at that time. I just had new granite counters installed, and I am just thrilled with every aspect of dealing with Home Depot, and more directly, with the granite company that actually provides the material and installation for them. They were informative, in constant contact with me, called me to arrange for templating and installation, arrived on time, had only to wait one week from the time I chose my granite slabs until installation of the counters. I just can't say enough good things about my experience. After reading some of the horror stories, I really was concerned, and I just want to add a well deserved positive account.
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