Home Depot Kitchens

Home Depot was hired to remodel my kitchen. The cabinets and counter top was completed. Counter Intelligence were to complete the backsplash and window sill. They gave me two appointments, in which they did not show up, said that the tiles were broken both times. I contacted Home Depot in which they stated they no longer use the contractor. They then sent Marble Techniques to measure for the tiles. I called Tino and left messages on more than one occasion and no date was given to me as yet to complete the backsplash. In the meantime, I continue to pay my Home Depot bill because it's their policy that you have to pay for the job in complete. I'm still waiting and then I will need your help to resolve this matter.

I had an appointment with Home Depot kitchen designer and the person did not show up. There was no other person to back him up. I wasted my 45 minutes and no one gave me the proper answer. All I received was an apology. After 45 minutes, when I approached customer care, I was informed that the person is running late and will show up after another 2 hours and I had to come back. First of all, it is not fair to waste your customer's time and then after everything, only say an apology. Home Depot has not been professional in terms of their availability, communication and the coverage they have. Home Depot has been taking a real good care of employees, but not customers, is the feeling I have got. It is certainly not a good experience and unless Home Depot is going to do something, they are going to lose the business of around 4 to 5 grands from customer like me.

I purchased a custom-made laminate kitchen countertop with a sink cut-out. Upon delivery, the sink cut-out was not cut out. My installer had never experienced that before and had dealt with Home Depot previously. They said it would have been too difficult to deliver. My installer followed their instructions using a special saw blade and blue tape. A large chip was the result. The manager took no responsibility.

My wife and I worked with a kitchen associate at Home Depot and told her exactly what we wanted in our new kitchen. I did all of the demolition on the old kitchen and prepared the walls and floors to accept the new kitchen cabinets. One by one there were mistakes and problems from the start. The company that delivers the cabinets only delivers on Tuesdays in our area. So this delayed delivery for one week. Understandable. The estimator that came out to check my measurements changed the dimension on one wall making it 10" shorter. Therefore, the end cabinets were ordered the wrong size, delivered and installed before the problem was caught. New cabinets had to be ordered and installed and it delayed us another 3+ weeks.

The same estimator turned our island kitchen sink the opposite side of the island and thankfully this was caught by us to avoid having a person at the sink backing up to the fridge. We were not told that the ceramic tile floor in the kitchen needed to be redone under the island to make sure the new island covered the openings in the floor. This was done at our expense, time and labor. They did write this up in the estimate, but we were never told we had to do the correction. We asked that the ceiling molding go all the way to the ceiling. This was not estimated and it would have cost us an additional $2000. I had to hire my own carpenter to install the extension molding at a cost of $500.00. Far better than HD's estimate.

We also told the designer that we wanted a 4" backsplash on the countertop. This was left out of the estimate - another added cost of over $1000. When the new base cabinet was delivered to replace the shorter one, it did not have the soft close feature. The original cabinet did and we were told we had to purchase them separately. Why? When the original cabinet had them and newer one did not? They tried to keep adding on cost that were already paid for. Another cabinet that came in the wrong size came with shelves for the space/area above the broom area. The new cabinet came without the shelves and they are trying to charge us for them. We did pay the whole bill upfront because they tempted us with significant discounts if we paid in full by a particular date. It seems that we have been treated poorly since.

The project started on February 20, 2012 and the countertops are scheduled to be installed on May 9th. This still leaves me to install the backsplash panels on the walls. Overall, I strongly recommend crossing all of your T's and dotting all you I's when working with any designer. I feel that what we told her was not heard and she did what she thought we wanted and never heard some things we said.

I purchased a kitchen faucet approximately 6 months ago. The faucet failed and the head broke off the faucet. I was told I would have repair parts in 7-10 days, nothing showed up. I called on the 11th day and was told it was on back order. I would get the parts in 3-4 weeks. Since I do not have my receipt, I was denied a refund. Totally unacceptable, this is absolutely poor customer service.

I went to the 2911 Eglinton ave. E location to get kitchen renovation ideas on 21/02/12. A kitchen staff member made an appointment for me to meet with a kitchen planner named Nawaz on 25/02/12 at 2 pm. I arrived at the planning area at 1:55 pm and waited until 2:25 pm. At 2:10 pm, I found a floor employee and told him that I had an appointment at 2 pm with Nawaz but hadn't seen him yet. This employee told me that he had seen him with other customers before I arrived and that he probably went for lunch. I asked if he could find him so the employee made an overhead announcement that Nawaz's 2 pm appointment was here.

Another 10 minutes passed and I told another employee that I was waiting for Nawaz for a 2 pm appointment, that an announcement had been made overhead. I still hadn't seen him and that I had been told that he was probably having lunch, furthermore, that nobody had come to explain to me where he was, if I was supposed to wait and if so, for how long. This employee said that yes, he was probably having his lunch and would try to find him. He returned without any explanation as to where Nawaz was but said it was very unfortunate that I had been waiting. When I said I was going to speak to a manager, he said that was a good idea.

Elena **, installation services manager was at the desk and as soon I started saying that I was waiting for an appointment, she said that yes, she was aware and that Nawaz was on lunch because his shift started at 9 or 9:30 am and he had been with customers and hadn't had his lunch. I told her that my appointment was made four days prior, that I had all of my kitchen measurements and floor plan, had slotted one hour of time for the appointment (as was indicated when the appointment was made), had taken my daughter to a babysitter and was serious about my kitchen renovation and might potentially be spending a great deal of money if I chose to go with Home Depot planning. She said Nawaz had to have his lunch and that, unfortunately, another kitchen designer wouldn't be in until 4:30pm.

I told her that this was unacceptable, that I was a frequent customer of Home Depot, but would no longer shop here and that I will inform people of this experience. She offered no understanding or acknowledgement of my feelings, just said he had to have lunch. I brought my floor plans from RONA and Lowe's (both offered excellent ideas and plans) but most importantly, were on time for my appointment! I have an appointment with IKEA and will then decide who will do my kitchen renovation. Home Depot will no longer be considered for any project!

I remodeled my kitchen and two bathrooms a year an half ago. I bought new cabinets, replaced toilets, installed marble counter tops, a new stove and fridge, new molding and paint. We spent thousands of dollars on the project. We also replaced our backyard fence. Our house sits on acre so you can image the cost of the lumber. We were loyal customers to Home Depot.

Three weeks ago my husband noticed that one of our cabinets was coming off of the wall. I placed a call to Andrea at the San Bernardino Home Depot on Hospitality lane as she was the person that helped us with everything. She called the installer and had him come out to remount the cabinet. Upon inspection the contractors stated that it wasn't a faulty install but rather the cabinets themselves were falling apart. He took pictures and reported back to Andrea. The cabinets we replaced had been in the house for over 40 years and were still in one piece when they were taken off of the wall. Isn't that the life span for cabinets? I have never heard of them falling apart or coming off the wall and after only a year and a half? Anyway, Andrea called RSI (the manufacturers of the cabinets), and explained the problem. RSI said they would send someone out to inspect our cabinets.

In the meantime, everything from those cabinets was sitting on our counter tops. I was afraid the whole thing would fall so I emptied them and we put a temporary mount (a cutting board) to hold the cabinets up. We waited four days with no response from RSI. My husband told me that Andrea called wanting to know the status of our cabinets. I called her immediately because as far as I was concerned this was Home Depot's responsibility to follow up and I was waiting to hear back from her as to what the next step would be. We wrote the checks to Home Depot, that's who should be responsible. She told me that they were just the middle men and that it was my responsibility to follow up and make sure someone came out to check on our cabinets. Needless to say, I was furious. I placed a call to the corporate office along with a letter to the store manager.

Nearly three weeks go by. In this time frame two people had already determined that we purchased faulty cabinets. I received a call back from Annie at Home Depot at the end of the third week who stated they were trying to work out a deal with RSI to split the cost. She asked if I could give her until Monday at 10 am and she would have an answer for me. Monday at 10 am came and went with no word from Annie, so I placed another call to Home Depot. I was told she was off for the day. Why would she give me a day and time when she would call if she knew she wasn't going to be working? I asked to speak with another manager. After speaking with a few people and explaining myself, I was told someone would call me back and they did. I was told that Home Depot would take care of my cabinets and RSI would put $100 towards the reinstall.

When the contractor came out to replace the cabinets he made a comment that there had been other issues with the same cabinets we bought. My thoughts were, if Home Depot knew this product was **, why are they continuing to sell it? The contractor left the faulty cabinets for us to dispose of. Really? My husband put them in the garage until we figured out what to do with them. My cabinets were replaced so I wasn't going to stress anymore about it.

On Friday we received a letter from RSI--actually it was a waiver. It stated that since they applied $100 towards the reinstall of the cabinets and they shouldn't be held responsible if anything else happens to the rest of the products we bought from RSI thru Home Depot. What? You've got to be joking was my first thought. I put the letter aside and enjoyed my weekend.

Today I received a call from Lisa ** from Home Depot. She told me that I needed to bring the faulty cabinets into their stores so they can be reimbursed. Wait, if they needed the faulty cabinets why didn't the installer take them with him? According to Lisa that wasn't his responsibility but rather it was mine. I told her if she wanted to get her cabinets they were in my garage. They could send a person anytime. She then asked if I had received the paperwork from RSI. I told her what I received was a waiver and that I wasn't signing it. She told me that if I didn't sign it that I was responsible for the $100 RSI had applied towards the cabinet reinstall. Hold everything! Home Depot sold me ** cabinets that they had other complaints about. Home Depot also made me go three weeks before there was resolution over $100 reimbursement, and now they want me to not only deliver them the old cabinets but pay them $100? You must be joking! After all of the money we spent with Home Depot, this is how they treat their customers? Shame on them and RSI for taking advantage of the consumer that works so hard for their money.

I had a complete kitchen and bathroom renovation done in July 2007. The radiators in the new rooms were improperly installed. I have 4 years of e-mail communications documenting numerous "inspections", delays and improper solutions to the problem. I can document that the original plumbing was done with only 1/2" pipes despite the manufacturer's instructions requiring minimum 3/4". I've been dealing with Home Depot for over four years and the problem is still unresolved.

The existing plumbing is still only 1/2" to the two renovated rooms. The last "repair" was when they installed used, refurbished and unpainted cast iron radiators that were not in the original contract agreement, and they still don't work! They agree that they are still responsible for fixing the problem, but they repeatedly stall, delay and hope I will go away. The matter is still unresolved after 4 years.

I purchased kitchen cabinets about 6 years ago. Immediately after installation, the vinyl coating began to "peel" off on the drawers and doors near the oven. Also, the covering peeled away around the dishwasher. Obviously, it is a flawed product from Mills Pride. That company has gone out of business. When contacted, Home Depot has only offered to refund the original amount of the purchase, which leaves me in the hole for replacement, reinstallation, new counter top, etc. I am an 87-year-old widow. And I do not have the funds to replace my kitchen counters, as they do not make the design of the flawed ones anymore. The wood beneath the "cladding" is swelling, and will start to disfigure soon. I'm not really sure what to do anymore.

I ordered a complete kitchen remodel. Cabinets (white summit as it was displayed on their floor) and all that goes with it, new countertops (Blue Sahara quartz). Entire cost was around $15,000.00/16,000.00. I had no idea that the contractor and Home Depot were in the middle of a contract dispute (Home Depot didn't plan on renewing that contractor's contract). The contractor (Botts Enterprises) explained the situation when he was out installing everything that he could before the countertops were installed. The rest had to be done after countertops were installed.

Home Depot cancelled the Botts' contract before my kitchen was completed. I have had to fight tooth and nail to get Home Depot to get back to me, to get their new contractor to come and finish the project, correct a few things, etc. Though slow getting around to get me taken care of and their lack of communication, I decided it was time to seek out legal representation. Once I made that decision, I let Home Depot know what I was about to do and they had finally gotten back to me and tried to resolve this mess.

Add onto this mess, my roof I had done by Home Depot last Nov. (2010) costing almost $8,000.00 leaked. A total of around $22,000.00 I have spent at/through Home Depot to get 2 major projects done, and done right. In less than 1 year, both situations I have had to fight tooth and nail to get resolved. The roof supposedly was fixed last week. I'm waiting to see if that takes care of things in the next heavy rain/storm.

With these two examples, I have no desire to do any remodeling, upgrades, etc. business with Home Depot/Lowe's etc. in the future. I suggest that Home Depot gets out of the repair, remodeling/upgrade business and just stick with being a hardware store.

My husband visited the store on Sunday to ask for someone to measure our microwave oven combination space, so we could purchase the same. He was handed from person to person and no one had the correct answer and so he came home with a card for me to make an appointment with an extension for Maria. I called 3 times always with voice mail and the extension repeated back to me was a different one than I pressed. Finally, I called the store and spoke to someone in "kitchen and appliances" who told me he got my message, was with a customer, and would call me back. He never did and it is a day later. I truly do not know how Home Depot stays in business when the place is so disorganized. My next stop is Lowes. I heard they have a better reputation.

I ordered a new kitchen on April 6, 2011 to be delivered approximately, May 13. When I called on Monday, May 9, to learn the status of the delivery, I was given no answer. I was told that Gene would call me early on Tuesday morning. I could tell something was not right by the response of the salesperson, Michelle. So, I proceeded to call KraftMaid Kitchens myself. A nice young woman confirmed there was no such order. Tuesday morning came and went, and I never received a call from Gene. So, I called Home Depot at around 4:00 PM. I was told Gene was out for lunch (mind you it was after 4:00 PM). He eventually called me back at after 5:00 PM; he told there was a glitch in the order, and I would have to wait until June 6th or later. It was all a pure lie. The order was never put in, as confirmed by KraftMaid.

I proceeded to go to Home Depot at around 6:00 PM, and I was told that Gene was now out to dinner. One minute later, I was told he left for the day (more lies). I spoke to a customer representative named Mike, who refunded me my money (it was paid in full), over $9000. The disrespect, rudeness and lies I was told is beyond belief. Now I have no kitchen as my old kitchen was pulled out. My contractor wants to sue me for breach of contract. The delivery of my appliances had to be postponed indefinitely, and my house is in an uproar. The real breach of contract is with Home Depot I have all the paperwork to confirm the above. Needless to say, I have lost time and money in addition to stress.

A Kitchen Cabinet installation was a nightmare with Home Depot in Flagstaff, AZ. This was a pretty cut and dry replacement and installation of new cabinets, Silestone countertops, Kohler sink, new faucets and disposal. HD required all payment upfront. This should have been the clue to go elsewhere. So last October, we committed to fork over $20,000 for Thomasville/Martha Stewart cabinets and all the trimmings. It is now May 1 and this job is not yet finished or even close to it. Cabinets were either has damaged wrong size or it was so poorly constructed that the installer couldn't fix them. There is a gap between the doors and there is no center style to close off the open space. It appears that someone tried to cover up the scratches with a magic marker where there is a glossy look on matte cabinets.

We are so sorry that we didn't look for another contractor to do this job.

We purchased a gas stove on 2/20/2011 and was supposed to be installed. The installers said the shut off valve was bad so we call the gas man and he said the shut off vale was good. He disconnected the old stove when there was a problem with the new stove. We had a service man to come out. He fixed it now. We called Home Depot back and they said Monday. And Monday comes, now they're saying Wednesday. I'm diabetic and I have no stove to cook on. Now you tell me what is the problem? I think they should have someone over here to take care of the problem.

On Sunday Dec. 19th between 3 and 4, I believe I went to the kichen dept. Carol was at her desk, on the phone. I waited about four minutes then she looked up at me and said "Yes," not hi or can I help you? I said I need some help with my kitchen. She, Carol, took a deep breath and then looked at her watch and said, "Well, I only have a second. I have to go to lunch. I said, "Oh, can anyone else help me then?" She said, "No, just me." I said, "Well, I don't have many questions." She again looked at watch and said, "I have to go to lunch. Can you come back in a hour?" I then just walked away.

I thought customers come first. I felt that Carol didn't want to help me nor did she want me to spend my money there. So I went right to Lowe's. They helped me right away and I just spent 5000 bucks there. I guess Carol's lunch was more important than my money. Also, this isn't the first time this lady has been rude to me.

We have had a nightmare experience with Home Depot in the installation of our kitchen cabinets. We ordered $22,000 worth of kitchen cabinets from Tom. They were to take 4 weeks to be delivered and could be installed immediately. The cabinets came in on time, however the installer was 2 weeks out for installation! We had already removed our kitchen cabinets! We were patient and waited the 2 weeks. The cabinets got delivered to our house early so we moved our cars and stored them in our garage which is very inconvenient! When the installer arrived, he realized by the 2nd day the base for the kitchen sink cabinet was the wrong size!

When we contacted the store, Tom, the designer, refused to take our calls and put us to Serena! Serena accused us of making mistakes and was very rude and not helpful at all! Were we supposed to measure ourselves? I thought that was the designer and installer's job. They had all the specifications for the appliances! We called the store manager and he gave us the name Holly ****! She was sympathetic and acted like she would take charge. After 2 more days, we were supposed to meet the installer at our house at 7:30 a.m. to go over fixing the design problems. We then found out that there were several design problems! At 9:00 am, no one has showed. We called Holly to find out where the installer was after all we had jobs to go to! She said that she told my husband that he would be here closer to 7:30 rather than 12. Who makes an appointment like that? The installer had no idea that my husband was waiting for him!

Obviously, no one was feeling the urgency in our situation. We had now been without a kitchen for 3 weeks and we still had to order the new cabinets. We now find out today, due to the holidays, we will not get our cabinets until January 5 maybe. After we get our cabinets, we still have several workers that cannot do anything until after the cabinets are installed. At this rate, our 2-week kitchen re-model is turning into 2 months! I would have never started this project if I knew how weak Home Depot was going to be about the situation! We are all now sick from the dust and of course cannot celebrate Christmas at our home! Merry Christmas all you people at Home Depot. While you are celebrating with your families, I hope you remember what you ruined for our family!

I special ordered KraftMaid cabinets. The order was processed and placed by Matt and fulfilled by KraftMaid. I ended up with drawer fronts and cabinet doors in two different styles! KraftMaid points the finger at Home Depot. Matt then tells me that this line has two different styles for drawer fronts and cabinet drawers but how was I to know this? I am not sure. I would have appreciated knowing this prior to spending over $1000 on these cabinets. His solution was for me to bring him a cabinet door and he would try to match it at my expense. I refused to exchange either the drawer fronts or the cabinet doors so I could achieve matching styles. Overall, buyers beware! The Home Depot - KraftMaid partnership is a problem. When something goes wrong, it is nothing but finger pointing. I do like KraftMaid cabinets but would never again order them through Home Depot.

Mr. Terry, employee of Home Depot, designed a kitchen has caused numerous delays, ordered wrong parts, designed flaws in kitchen and caused additional cost incurred from our contractor. Initially, he ordered the wrong style cabinets that the contractor had to remove and reinstall twice. Mr. Terry ordered another cabinet above the microwave that had to be removed and reinstalled four times. His design was inaccurate and caused significant delays and numerous return trips by our contractor. This amounted to an additional $800 out of pocket. The Home Depot Assistant Manager indicated that Home Depot would not charge for the cabinet above the microwave and would credit us the cost. They reneged on their promise. I want the $800 reimbursed to me, credited through my credit card or by store credit.

I'm going to have my kitchen redone. Home Depot was supposed to come out on a scheduled day to give us a estimate. Thirty minutes before they were supposed to be there, they cancelled and rescheduled. Next time, they called to reschedule after they were supposed to be there. Next time, they showed up and because I was leaving they insisted on rescheduling because I wasn't there. They wouldn't talk to my husband who knew exactly what we wanted. Don't bother to call again because we are talking to Lowe's who I think is more reliable.

I paid to have Home Depot do measurements for cabinets in my kitchen. The person (Adam) did the models, made changes as requested and we settled on price and model. I have all the quotes, models, and he left just as we go to pay. Home Depot called in another designer and we worked with him all day only for him to tell us that the manager of Tupelo, MS store said no way for my discounts that the previous designer set up. The 10% that the designer put in for my savings and was a store promo, "Absolutely no," the manager said. The same manager that told me and the customer support person that he would talk to the previous designer and get all the information. Well, he did not. The temporary designer that came in from another store told me he wished he could talk to the previous designer that worked with us. My cabinets just jumped over $4400.00 in price.

We normally buy everything, appliances, etc. from Home Depot, including most all the construction materials so far for this home, but not anymore. I will do no business with Home Depot ever again. We got a loan just to pay for these cabinets, it makes us sick. This is a small place and will be our retirement home but $13,000.00 is not a small amount. I have all the emails from Home Depot with my quotes and pictures, but they will not bind. The emails clearly say I have until December 1st.

I made an appointment for a representative to come to my home to give me an estimate for cabinet refacing. I waited at the appointed time. When the rep was over 30 minutes late, I called to find out if they were still going to show up. I was told that because my husband would not confirm our address for the third time, the appointment was cancelled. The address had been confirmed twice, that should be sufficient. I also was not informed the appointment had been cancelled and when I called Kimberly asked me "if I knew the definition of confirmation" and that because my husband would not give her our address again, she cancelled the appointment. She was extremely rude and thought she was teaching me some sort of lesson by canceling the appointment without telling me. She wasted my time and frankly if her job is to call clients and confirm addresses for 3 or 4 times, I think that's a waste of a salary.

Counter Top Order/Installation-I ordered a Martha Stewart countertop for my kitchen at the Silver Spring Home Depot. In order to have someone come out to create the template, 1/3 of the purchase had to be paid which was over $1000. Once the measurements and template was done and submitted to Home Depot, I received a call from Home Depot Service Department stating that the balance must be paid in full before the work could be done.

Under protest, I visited the Silver Spring Home Depot to 1) inquire about why the purchase had to be paid in full before any work was done and 2) What was I to do if the work was not satisfactory and/or unacceptable although the bill had been paid in full? Well I was told that because of the "recession" HD had changed its policy to this "paid in full" and that I could trust them to deliver on their promise. The purchase was paid in full and now it was time for the install waiting game. Two weeks later, I received a call from the "contract" installers that the counter was ready for installation. Because they don't do installations on weekends, I would have to choose a week day that they had available. Ok, fine. Just recently widowed, I did not have personal leave, but made arrangements to be available the day of installation.

Well the installers showed up around the given time (1:00 PM), immediately looked at the job to be done, and said they could not do the installation because the old counters were still there. I discussed and paid for the removal of existing counter tops when making my purchase. Home Depot dropped the ball on ensuring that this task was either done prior to installers coming out or letting the installers know that this was part of the tasks they were responsible for. Either way, the honor of this screw-up was on Home Depot. Then when trying to work out this screw-up, all parties were acting as if my personal time was invaluable. In other words it was assumed that I could be available whenever the demolition crew and the installers were ready. Well, guess what? I work and have commitments to a job too.

The refrigerator was delivered okay, but they left no shelves for the right side door,only the butter holder at the top was there. Judy called and reported to you, and eventually, the missing shelves should arrive this week. It's a real pain storing! Frost appears at the rubber seal of the freezer door and moisture appears on the door of the refrigerator wall. Please advise if damage might result and how to mend this problem,

Choosing your company to install my countertop turned out the worst choice I could have possibly made. The countertop was ordered via Home Depot on July 17 and was finally installed on August 25. The person who came down to measure was professional, thorough and courteous. One section of the ell (the sink section) was perfect. The stove top section was totally wrong; the section was about 2 inches too long and the stovetop opening was in the wrong location. I realize now that I should not have accepted this part. A more professional crew would have the section recut. However, this crew decided to butcher the cabinet and the walls to make this section fit. Their behavior was as crude as their workmanship. Hope fully this information will save another customer the same misery.

I bought this LG French door refrigerator (model #LF25971) on 7-9-2008. In one year, the door rubber around the door is split and is tearing off. Since they brought it out to me, the door doesn't close properly. You have to use a little afford to close it. The LED lights in the refrigerator are going out one by one. The freezer light comes on when it wants to. I did not get a ex-warranty because I have a LG washer and dryer with no problems, but after buying this junk refrigerator I'll never trust to buy another LG item ever if they don't stand up to fix their junk refrigerator item. I've tried since 2009 to get them to fix it and they told me I was three days out of warranty. My kids hurt their waist trying to close the doors to the refrigeration. The rubber is peeling off the door that should seal in the cool. It doesn't work as it should.

We ordered some cabinets in November 2009 and they were delivered in January 2010. Four cabinets had either the wrong dimensions or they were finished with particle board. The installation went badly with poor alignment, no scribing and poor finishing materials. We complained immediately. It is now September 2010 and have been handed off from one person to another. We will probably put this into small debts to have the cabinets removed and for us to recover the money that they wanted up front.

I ordered a Silestone countertop on 7/26 from Home Depot. Due to problems within HD, the order was placed with fabricator, Elegant Surfaces in Manteca on 8/12. To date I have no information on when the installation will take place, even though the countertop is paid for and kitchen has been prepared for installation. I have called, visited the store, etc. and there is always some excuse. I need an installation date so I can schedule the completion of the kitchen.

In early March 2010, my husband and I went to Home Depot in Oneonta, NY to see about renovating our existing kitchen. We have a 30 year-old custom-made solid oak cabinets in a small kitchen and were just looking to replace the doors and drawers to the existing cabinets. My husband is a decorative painter, so we didn't want refacing as we were going to paint the oak cabinets. We also wanted to add two glass door cabinets to either side of the window, another cabinet above the refrigerator, and a small peninsula. Though we weren't totally gutting and creating a new kitchen, we were going to put in quite a bit of work and all of our supplies would have been purchased at Home Depot, as we have been customers of the store for many years. We also wanted to replace the existing Formica countertop with Silestone quartz.

We met with a salesperson, Tonnia, and told her what we wanted to do. She gave us the number of the home renovation/refacing company connected to Home Depot: P & M Associates, a subcontractor of US Remodelers.

After making an appointment with them, a salesman arrived March 18, 2010. We told him what we wanted: new self-closing drawers with full extension slides, new paint-ready doors in a Shaker style, some new cabinets to match, two base cabinets to create the peninsula, and to reconfigure two existing built-in wall-to-floor cabinets with sliding shelves.

We picked out a color for the new countertop from about 15 samples that he showed us. We selected hardware from about 10 samples. We chose our cabinet door style, and he took full measurements of the existing cabinets and kitchen area. We signed a contract for $8912 and gave him a voided check for $891 for the down payment. We also gave him a voided check for $5352 for the countertops. I thought it was a bit high, but because I had never had a stone countertop thought it might be expensive. I asked Bill ** when the work would start. He told us it took some time to order the supplies and build the doors and it would be one month to 6 weeks before they could be here.

A week later, Phil M. came to take exact measurements of the kitchen. He was there a few hours doing that. He was also supposed to get the balance voided check of $8021 but forgot to ask, so after a phone call, I mailed the check to P & M. (By the way, all three checks were cashed before the work ever began.)

About a month later, my husband and I emptied the kitchen of all groceries and cooking implements in ready of their arrival. After 6 weeks when we hadn't heard from them we called and were told they have to bunch orders together before they can begin ordering supplies.

By May we had made more phone calls to no satisfaction and were now speaking and complaining to Tonnia at Home Depot. In the meantime, I had electrical work done independently and purchased and installed a new microwave vent through Home Depot.

At this time during a visit to Home Depot my husband and I saw the Silestone display and realized that the colors were priced by group and differed greatly in cost. Bill D. never explained that to us, and while at Home Depot, we saw a color not originally shown to us and much cheaper. We phoned Philip M. at P & M Associates to tell him we wanted to change the Silestone color. He said that would be no problem and when I mentioned there was a price difference (going from $96 per sq. ft. to $59 per sq. ft.) and I should be getting some money back from the payment I sent, he agreed and said he would send me a check.

Weeks went by and I hadn't received the promised check. When I called Phil again, he said he couldn't recall the phone conversation and change of color but would be in touch with Home Depot about it and that I should contact Bill D. myself, even though Phil and Bill work in the same office. Bill took a few weeks to return our call and then told us we would be getting $1146 back. I asked him what the measurements were and he said they were 15 linear feet and 4 linear feet for the peninsula. He couldn't translate it to square feet and so my husband and I took detailed measurements ourselves. From our calculations we should have been getting much more back than what was quoted us.

When I called back about the discrepancy in the cost calculation, Phil said he would cancel the order and return the full amount of the countertop because Home Depot must have a better price than them. I was under the impression they were working through Home Depot so this was a puzzler but I was happy to be getting the full amount returned.

In June, I spoke to Tory from the Atlanta Home Depot headquarters to tell her of my situation. To cut to the chase, it took talking to Tory and also Mike T., the installation manager at Oneonta Home Depot, to finally get our check back for the countertop on June 28, and to finally get someone from P & M to commit to starting the job.

On June 21, Steve from P & M Associates arrived with the new cabinets, doors, and slides for the drawers, as well as hardware, though it was not the hardware we selected. The drawers were not there, the glass for the glass cabinets was not there. The slides were the wrong size, as were most of the doors. The cutting board insert was too small and the door that goes on the slide-out trash bins was too small. When Steve saw a few of the doors didn't fit, he said it was all wrong and it had to all be returned. He took full measurements of the kitchen again. (This is now the 3rd time measurements were taken. ) Also, in his haste moving a door around, he hit the corner of the door against the ceiling gouging a small hole that needed repair by us.

After Steve left, we noticed one of the new wall cabinets was installed crooked, and when we looked at the other two wall cabinets, they were installed upside-down. We also went through all the doors left behind and saw that if a railing were attached to the bottom of our existing cabinets, most of the doors would fit. The reveal would be more than we asked for, but we were willing to compromise just to get work going on the kitchen as it had been over 3 months since we signed the contract.

When we phoned P & M and spoke to Phil to tell him about the disastrous work done so far and about all the wrong sizes of doors, slides, and drawers, he said he would send his top installer to come out to see it and take measurements. (#4 )

Greg arrived on June 24 and took measurements. We told him about the easy fix for most of the doors by attaching a bottom rail. When we showed him the upside-down cabinets he said he could fix it easily by placing a block of wood in it so the shelf would be flush. That's not a fix I was happy with. Greg said it would take a few more weeks to order the correct doors and drawers.

On July 2, Greg returned and began installing slide-out shelves. While I was outside, I heard noises of construction and wood splintering. After 20 minutes I came into the kitchen expecting to see work on the built-in cabinets but didn't. I just couldn't figure out what he was doing to warrant that noise. While here for the day, Greg installed 5 drawers and 6 slide-out shelves.

When he left, we were checking out the kitchen and saw that some slide-out shelves moved smoothly and were about 1/4-inch from the bottom, while others were difficult to pull out and were 1-inch from the bottom. The drawers in the peninsula were very difficult to pull out and push in, certainly not the easy-close slides and two drawers would not go in all the way at all. When we looked inside from the top we saw that the slides were for frameless cabinets, when these are face-frame cabinets and that there were rough pieces of wood holding the slides in place within the cabinet, and that he had removed the back of the cabinet to force the slides to fit, gouging into the other cabinet attached to it to make the peninsula. Greg had even gouged out a piece of our existing wall cabinet when he removed an existing hinge.

This was the last straw. We called Mike at Oneonta Home Depot to tell him he had to see this botch job for himself and that we wanted no part of P & M anymore. Our kitchen was a disaster.

On July 5 Rick from Oneonta Home Depot arrived to inspect the kitchen. He took photos and measurements (#5), agreed with us that it was a mess and unprofessional, and assured us that Home Depot will fix it and we will have our kitchen. He even took down the color of the Silestone we selected. I was given the impression that Home Depot would repair the work and finish the installation.

He left and we felt relieved that they would be standing behind their assurances and our kitchen will be the way we wanted it to be.

On July 7, I received a phone call from Mike from Home Depot telling me that Phil from P & M would get in touch with me to set up an appointment to come to our house and see the kitchen. I told him I didn't want him anywhere near my kitchen. Mike said we had to go through the proper steps and that Phil had to come here and I had to cancel the contract. When I asked about my kitchen, Mike said afterwards we could come to the store and they'll design a kitchen within our budget.

Design a kitchen within my budget? My existing kitchen was destroyed. There's no going back now. Because P & M, and ultimately Home Depot, were incompetent installers, I'm being told I have to bear the extra cost of repairing the harm done to my kitchen, and that's not even taking into consideration that I have waited 4 months with considerable stress. The kitchen within my budget of $9500 (and that's $600 over) Home Depot in Oneonta is suggesting consists of plywood cabinets with maple veneer. My existing kitchen is/was solid oak throughout. To suggest that I should just forget about what happened, start from scratch, and now spend much more than I had expected for something less than I originally had is beyond belief.

On July 8, P&M called to say they would be refunding my money. It's a week later and I still haven't seen the refund or heard back from anyone from P&M or Home Depot. Customer Care says I should be entitled to compensation, another Home Depot store in another town says I should be getting compensation for the long wait and poor workmanship, but so far those involved are ignoring us entirely. I am utterly frustrated and extremely disappointed with Home Depot.

I established Home Depot charge card and put all expenses ($50,000) on the new card in order to take advantage of their "no-interest-no-payment for 12 month" promotion. Part of the agreement involved credit for unused, returned items.

Once the nightmare project was complete at the end of the 11th month, I asked the store manager's assistant to expedite the credit for the returned items. I explained my intention to pay the full balance in order to avoid any interest charges. In order to pay the balance in full, I required the exact figure, after the credit had been posted. I repeatedly asked for my closing balance. They were unable to provide the figure because they lost the items that they removed from my apartment. After numerous letters, phone calls and store visits, I lost patience with the Manhattan store and sent a letter (with supporting documentation) to HD CEO. Although he never responded, my two part complaint to him was partially addressed. I did receive a call from an Atlanta Support Center and shortly thereafter, a credit was finally posted to my account. The credit took place on month 14.

In my complaint to Mr. B I made two requests: (1) immediate credit for the lost items (2) reversal of the $13,031.30 interest charge. I have since paid the complete balance, minus the interest. I have been charged $13,031 in interest because of HD's complete ineptitude in the arena of kitchen renovations. The project should never have taken so long and I should have been done with them long before the 12 month promotion ever expired. I simply cannot stand for this unfair and unethical treatment. I should not be liable for any interest whatsoever and the account must be closed immediately.

I went to three Kitchen Design showrooms to find someone to do my kitchen and walked away disappointed. My husband and I were in the Home Depot in Sunset Valley and ran into Christina **. She actually helped us with our plumbing questions and then asked if we had chosen a designer and cabinet supplier. She was so informative and knowledgeable. Finding her just felt too good to be true! She designed our kitchen, assisted us with counter tops, flooring, lighting and a new back splash. She is such an asset to The Home Depot. I would have never dreamed of doing my kitchen there. I am so very glad she changed my thoughts. Not only was she wonderful, we saved about $3,000 over doing it, at one of the other cabinet places. Thank you, Christina!

I had the Home Depot install a granite countertop. About the 14th month after installation, the countertop showed a hairline crack. I called the store and they sent someone to look at it. They told my husband that we must have cracked it, that it was not under warranty any longer and would cost over $1000 to repair it. I have repeatedly tried to address this problem, which is now over 2 years old and they've had so many different management changes that no one has taken the time nor cared to try to address my problem. The crack on my granite has now "spidered" out and the granite is sinking. The crack is now 17" long and keeps getting wider, that food particles seep into it.

I purchased a kitchen remodel in 2006. Everything went fine, no problems, no confusion. That was for a kitchen in a double we own. We went back to Depot to get the kitchen in the other unit done. We brought all the layouts, paper work, etc., from the first kitchen. The house was built as a double, it is a flat, the kitchens are dimensionally the same, in fact they sit right on top of each other and were built that way when the house was first erected. The cost to have the same countertops, cabinets, faucets, handles, hinges, etc., done in kitchen number 2 was approximately $3500.00 more than the cost previously.

They had "no record" on file of our kitchen from late in 2006. No problem, I brought my copies of the layouts including floor plan, layouts, estimated cost, actual cost and part numbers for all of the items. This time, it cost us more money and we had nothing but trouble. The Home Depot contractor was at our house, calling my cell phone to ask me where the items were he was installing. Then he got fed up and told me he couldn't do any more work, and left for the day. A call was placed to Home Depot. They said they would, "take care of it".

The next day, the contractor showed up with no materials. He had already put in the cupboards but had no sink, faucet, knobs for cupboards, dishwasher, microwave/fan, etc. So, I went to Home Depot, print out in hand of what we had purchased. The next person I talked to was clueless. She had no record of this project. I told her that her contractor was at our house waiting to do the work. She assisted me with my list of items. We walked to the store together as I pointed out the countertops, sink, faucet, knobs, etc., that I had purchased 4-5 weeks prior to that day.

Yes, 4-6 weeks ago I paid for the items. The cabinets were delivered to my home. Therefore, Home Depot had 4-6 weeks to pull the items off their shelves and see to it that the contractor had the items so he could do his work. We got all items together. In the meantime, Home Depot's contractor kept calling my cell phone to check in and see how long it would be. He was at a stand still and decided it would be best if he came back next week when we get everything together. Okay, so his argument is that he scheduled this time to work on our house and has other jobs going on so he needs to leave.

Meanwhile I am at Home Depot pulling the items off the shelves using my print out from their store to gather my purchases from 4-6 weeks earlier. Then we are told, "Oh there is no dishwasher on this order." Well, there certainly was, and guess what, it was the same model we purchased a little over 2 years ago for the other kitchen. Then we got this, "Oh, I'm sorry those are out of stock." So, I walk my store representative back to the dishwasher section, walk over to the dishwasher, place my hand on top of it and say, "This is out of stock?" Oh, of course, we can purchase the floor model, but I am like, "But nothing, you had them 4-6 weeks ago when I walked around the store when I purchased this entire $7000.00 kitchen from you!

So, we agreed to buy the dishwasher. At this point we seriously want to get all of the items back to the house so Home Depot's contractor has everything he needs to do his job. Well, that is when he has time to come back since he spent his time waiting for us to do Home Depot's job. Did I mention that this is an income property? That means that every day, week, 4-6 weeks, etc., that we don't have a kitchen, we are losing money! Okay, now we are doing one last check of all the items on the list. We are at the front of the store. The Home Depot representative now says to us, "Okay, if you just back your truck up, we'll have someone load everything for you and you can take it home." Okay, two problems: We have no truck! And if we did, are you seriously suggesting we have the means to unload a dishwasher, sink, hood fan/microwave and all the other miscellaneous items like knobs, etc.

Now I am fuming. We are being asked to deliver all of our own materials, days after their contractor stood around and called my cell phone complaining because he didn't have what he needed to do his job at our house that Home Depot was paying him to do with the money that we paid Home Depot. Yes, you will need to read that again to understand it. The following week, the contractor came back. He did the knobs on the cabinets and tried to install the dishwasher. I got a call on my cell phone. He tells me that the hose that came with the dishwasher is not the right one. I, of course, don't want him to leave for a week, so I came home, take a look at the bag with the brochure and all the attachments in it and match the part number to the model number on the back of the dishwasher. Yup, he's right, it is not right.

So, I drove to Home Depot, go directly to the department where we bought the dishwasher off the floor, the man says, "Yeah, I see, that one must go with this one over here. That means we probably don't have the hook up for yours, you may want to call the manufacturer." Well, I don't think so. I take it upon myself to get down on the floor and look behind the remaining floor models so I can locate the bag with brochure and hook-ups for the dishwasher that is sitting back at our house. Yup, found it. I matched it to the model number that I had written on the paper. I took it home with me, then called the contractor. Well, guess what, he has other jobs going on. So once again, we waited. He came back, put in the dishwasher.

Next up, the countertops. The contractor says to me, "When is the guy coming to do the countertops so I can put the sink in." I said, "You are putting them in." He said, "I don't do countertops." I said, "I bought these off the rack at Home Depot and you are doing the install." He said, "No, I'm not. You need to call Home Depot and see who is putting these in so I can schedule a day/time to come back to do the sink." I called Home Depot. No one knows what is going on. "What countertops?" is basically the response. So we ** around with a three-way conversation for about a week discussing who will do final measurements, who will do the install, and then, I'm sorry I thought that I paid for the countertops with installation of the entire kitchen "4-6 weeks" ago.

According to the contractor, he doesn't install countertops. I reminded him that he put in the same 8 feet and 6 feet section in the other apartment a little over two years ago. In fact, I brought him into the apartment and showed him how he cut a sink hole out of the 8 feet section and trimmed a couple of inches off the end, then took the 6 feet section and cut two 37" sections out of it for the other side. His reply, "Well, I'll need to get back to you because I was unaware that I was going to be doing this work.

Next up, final measurements. After 3 days of back and forth between Home Depot, the contractor and myself, we came to an agreement. Home Depot's contractor would measure, Home Depot would cut them and Home Depot's contractor would install them. It is now rapidly approaching the end of October. We originally wanted the apartment ready to rent for October 1st. If we are lucky, we'll be able to show it and rent if for November 1st if Home Depot can cut the countertops. Surprise. Friday morning at 8:30AM, my cell phone rings. It is the contractor, "Where are the countertops? I am here and there are no countertops. Were they cut?"

So, I called Home Depot and found out that they were not cut. The manager tells me that he is going to cut them over the weekend. I called back the contractor, Home Depot's contractor, and let him know that they won't be cut until over the weekend. He tells me he has other work and cannot come back until next Wednesday. Poof, there goes renting the apartment in November. Now we are looking at December 1st. Not likely. The chances of anyone moving right before the holidays and during winter in Buffalo, NY are slim, to say the least. We now have a bill from Home Depot that is about 30% higher than the same kitchen cost a little over two years prior. The argument was that labor went up. I find it interesting that it took much less time to do the other kitchen, less involvement on our part, at a lower cost.

We were unable to rent the apartment through December and January. Thanks to Home Depot we lost about $2800.00 in rental income. And here is the icing on the cake and the catalyst that prompted me to rehash the events outlined in this note. Our new tenants moved in a little before February 1st with the agreement that their lease would start February 1, 2010. Today is February 25th. They, the tenants called me on Sunday, February 21st, to tell me that water was coming from under the sink. I went upstairs, looked, and while I was in their apartment, called the plumber (a contractor who works through Home Depot). They had no one on-call since it was Sunday, but would have someone come over first thing Monday morning. My husband stayed home from work so he could follow-up on the situation. We anticipated an issue because of what we went through before.

Here is how it played out. No one came on Monday. The tenants could not use the kitchen sink (yes, the new sink/faucet that had been used for about 3 weeks). Tuesday, no one showed up. I called. They sent someone over to look at it around 4:00. He says, "The faucet is defective, you'll need to turn the water off so you don't ruin your cupboards. Then you'll need to call Home Depot and let them know that the faucet is defective. They will probably want you to bring it back. When you get the new one, let us know and we'll install it." I said, "Wait a minute. Didn't you install it the first time?" I talked to Home Depot, explained the situation, with my receipt and list of items in hand.

The person I talked to told me that I never bought a faucet from them. I told her that she was the one who walked around with me in the store and actually drove the Home Depot truck to my house. Oh, yes, she remembered, and what do you know, found the line item on her copy of the receipt. No problem, she will get it taken care of. About 30 minutes later, the contractor called. They will be there tomorrow morning (Wednesday) between 11:00AM - 12:00PM to install the faucet. I read him the exact part number of the Moen faucet that I had purchased previously so there would be no problems.

Wednesday, February 24th 2:40 PM, I got a call from the contractor. He says, "We are on our way over to take care of the sink. We should be there in about half an hour. Did you pick up the new faucet from Home Depot?" I spoke with our tenant last night. They installed the replacement faucet last night around 4:00. No work order for signing, nothing. Just left without even saying goodbye.

This past summer, my husband and I decided to install a kitchen in our new home. We visited our local Home Depot and several other places before we decided HD offered the best deal. We were pleased with the customer service we received initially and naively expected a relatively smooth process. We made the order in June and tore out the kitchen for the contractors to arrive the third week of August. They installed the cabinets in short order and everything seemed fine, at first glance. After the contractors left, I attempted to open a draw that was at a 90 degree angle to my stove, only to find the drawer rammed into the protruding stove handle and did not open fully.

Obviously, our contractors had not even taken the time to make sure every drawer would even open! They claimed we needed to order more pieces in order to extend the length of the peninsula to eliminate this problem, which we did and had installed. Once they moved the peninsula out, you could no longer open a spice cabinet drawer because they had moved the entire piece a quarter of an inch forward. But of course, the contractors did not catch this before they left.

Back for recall, trip no. 3, the contractors are now complaining the design was wrong and HD is complaining the contractors are doing poor work. The customer is in the middle of two companies attempting not to lose any money or reputation by pointing fingers at each other. The multiple problems were finally resolved and the entire (including countertops) project was completed in early November, a full three months after the initial beginning. Not to say HD did not attempt to make amends, we did receive a free sink, which of course was low end quality and scratched horribly within a few weeks, but as a customer, they certainly did not live up to a standard of "Customer Satisfaction".

My husband and I are rather easy to please, and I wouldn't have even considered complaining in such a public fashion until this past month (February) when a piece of the top molding, which apparently was never nailed in properly, came crashing down and barely missed my 8-month-old. Granted my husband did not help, it's precarious position by noticing it protruding from the ceiling and attempting to push it back into place, assuming the nails were at least deep enough that would not fall completely. I understand the need for a company to make money to survive, but I do not believe that any company should sacrifice superior quality on the altar of finding cheap workmanship. To anyone who is considering using Home Depot, I would recommend cutting the middleman and finding a contractor you can trust on your own.

I purchased a kitchen installation from Home Depot in July 2009. Their installer is P and M, Randy ** did the work in my house beginning August 24th.

On November 11th 2009, there was an accident where the cabinets he installed came off the wall and crashed to the floor, with a granite countertop attached to the top of the cabinets. He admitted fault, saying he should have put on legs, legs had been ordered in August, per his instructions, but they were too short so they were returned, but never replaced. The accident was reported to his employer P and M and Home Depot.

Replacement legs were installed and the granite countertop was reinstalled by Randy, badly causing my 9-year-old son to cut his palm while he was running his hand over the countertop. His hand was bleeding and it was treated at home and healed. The countertop was chipped in the accident and those chips remained until Randy removed them and had his guy file them down.

Pursuant to the above, there are seven cabinet doors that have been ordered five times and each time they arrive, it was either in the wrong size and/or the wrong style. I am disgusted with this incompetence. I want a refund.

I am here to warn you never to purchase large ticket items or services through Home Depot. We spent weeks with the kitchen designer planning our kitchen from, pretty much, a blank canvas. In good faith, we installed plumbing, flooring, lighting, and gas lines based on the agreed-upon plans. The window, oven vent, light switch, and alarm pad were the only things installed when Home Depot sent their experts to measure the room, for which we were charged $125.

7) Over 30 doors have rails and stiles on the fronts that did not meet. We have since discovered, based on talking to other furniture makers, that this is due to an error in the manufacturing process.

We tried to work with the local HD, who sent one batch of doors back, only to get back replacement doors with similar problems. Then they got defensive and claimed we were the problem and that we wouldn't be happy with anything. These were very obvious problems that people who visited our home would point out to us.

We then sought assistance with HDs Customer Care Center in Georgia. They offered us $3,000 to keep what we had and go away. This didn't even begin to cover the costs we had incurred in preparing the room to meet their design specs, much less to fix their errors. We didn't think we had to eat up every cost. Our lawyer suggested we talk to them and negotiate for the amount that was closer to what we have spent. He also said he expected we'd be back because HD was a company that was too cocky in thinking they could railroad people. He also advised us to get written statements from independent furniture makers regarding the craftsmanship/manufacturing of the pieces we had received.

Well, he was right. HD in Georgia never bothered to even respond to our questions and comments about further negotiations and settlements. Well, they didn't think well take them to court, but we're ready. Just don't make the same mistake and do business with them. We had been loyal customers for over 25 years, but not anymore. What a shame. This would have been such a simple thing to work through and they could have left with an almost happy customer. They just didn't think very much of their customer so, I guess, I don't think very much of them now, either.

I remodeled my kitchen two years ago and went with Thomasville cabinets from Home Depot and used the Home Depot in store design service. I am still reeling from the nightmare of it all. I paid to have the Home Depot contractor come out and measure my kitchen space. The correct measurements were taken but the designer entered them incorrectly into the computer. The wrong size cabinets were ordered. Unfortunately, no one realized the mistake until my kitchen had been gutted and the contractor I had hired began the install. The designer promised to re-order the correct size cabinets and assured me it would take about a week to get them in.

After a week had gone by with no word on the cabinets, I contacted the store and was told it would take one month, not a week for the replacement cabinets. By this point I was livid. I was also 7 months pregnant and had been living with a kitchen that had been in shambles for weeks, which did not enhance my mood. Also, I ordered all new kitchen appliances and the designer did not bother to look at the measurements for them so the refrigerator did not fit at all. I had also ordered countertops from HD. I was planning to have my contractor install them as well.

The Home Depot designer did not inform me that walls are often not straight and that a template of my wall could have been made to insure the proper fit. I think if they did the template I would have had to pay extra or used their countertop installer which I would have probably done had I known. Needless to say there are huge gaps between the countertop and the wall because my walls were uneven. Another issue was that several cabinet doors were warped. I did actually order some additional decorative panels at a later date, however, despite talking to the same person I was quoted different prices for the same item in different conversations. I feel that the designers are very poorly trained and really have no credentials other than some on the job training. I would advise anyone hoping to save a buck on kitchen cabinets to shop around. Eventually the store did refund some of my money but it really did not make up for the stress of the experience nor was it enough to make me refer anyone to the business.

We are helping our son remodel his kitchen. We went to Home Depot at the end of October 2009. We had a meeting with a cabinet sales person, signed a contract, and paid for our cabinets. We used their contractor. He came out a week later. It took another week to get the cabinet plans back to Home Depot. By now, it was the end of November 2009, we got a call from Home Depot that the contractor and Home Depot did not communicate. He measured for the wrong line of cabinets. We thought Home Depot would expedite the order! Now we went through that same process again. By now, my son lost his roommate, no kitchen.

I finally was so frustrated I wrote a letter to Home Depot, I thought that would hurry things along, no. The cabinets finally came on December 30th and that was only after I got on the phone and made them commit to a delivery day. When the installer came to install them on January 4, 2010, one cabinet did not get ordered. Again, we are at a stand still. We have had to stall appliance delivery, tile workers, and finish with the carpenters. It has been a nightmare! At this point it could take another month. Home Depot hasn't offered to expedite the order. As of today, they still have not placed the order.

I ordered and purchased $1500 of cabinets from the Home Depot in Amsterdam, NY. As a contractor, I used the quoted price for the job and purchased these cabinets at this price. Three week later the salesman calls back and tells me that the cabinets are no longer available in Maple and I would have to pay an additional $1000 for those cabinets. Now if they had called and told me the same thing a couple days after I ordered them and explained that they screwed up it wouldn't be a big deal. But i have this job schelduled and have tile coming as well.

They told me three week the cabinets would be in. Now they tell me I have to pay an additional $1000 and wait another 3 weeks. Why should I eat $1000 of my money for thier mistake????? Not to mention how could a Home Depot not have this information about a product when it's priced and purchased on their computer system. Then try to tell me the vendor just told them about three weeks later.

I recently purchased quartz (silestone) countertops for my kitchen. My husband and I are tackling the jobs we can and hiring out the ones that are above our pay grade. We didn't feel confident trying to install countertops, so after 1 year of research and questioning many home depot kitchen experts at more than 1 location, we decided on the silestone quartz. The biggest selling point and emphasized by everyone at Home Depot is that the quartz is manmade and therefore there is a consistent look to the entire area. We weren't told that this might include "voids" which in our case are large (bigger than a quarter) size white areas. Since our countertops are primarily black these really stand out. After having the district guy over installation come out and inspect the counters he left us with the impression that the tops would be replaced. He admitted that the spots jumped out at him the minute he walked into the kitchen and he could certainly see why we were not happy.

He called 3 days later to tell us "there was nothing he could do". Well, at this point we don't have any recourse at all because Home Depot requires that you pay in full before they'll even come out and measure. I have to admit that I had second thoughts when the lady said I had to pay in full before they would even come measure, but she was very persuasive and I ignored my gut response to run like crazy. We have spent 2 years and a lot of money on redoing our kitchen. Not I just was to cry everytime I go in there.

Home Depot's answer was to offer me an "appearance allowance" of $500. That means I still spent $2,500 on countertops I don't like and look awful. There are several other things the installers failed to do properly. Guess we'll see if they get fixed. We have been long time customers of Home Depot but I'll never buy anything larger than a screw there again. As much as I dislike Lowe's they are my new favorite home supply store. The company that provided and installed the counters was Stone Systems, Inc. in Dallas and when their supervisor came out he basically told me tough bananas, you're stuck with it because we aren't going to replace it.

While everyone with Home Depot management and with Stone Systems, Inc. keeps telling me these voids are normal and in every piece of stone they pour, I think Home Depot should take responsibility when their salespeople don't give you accurate information or give your inaccurate information just to make a sale.

I have since started looking at this type counters when I am in the public and I have as yet to see one with "voids" in in which tells me that they just don't want to take responsibility for messing up.

And the guy from Home Depot says he "doesn't want to lose me as a customer". Too late.

My advice is 1) don't use Home Depot for any large purchases, 2) if you have to use them, research the company that will actually do the work. My guess is that they won't tell you what the company name is.

Really regret purchasing & prepaying for countertops from Home Depot. I paid $4500 (purchased during 10% off sale). I would have spent the extra money to go to granite specialists that meet with you, coordinate your contertop order, come out to prepare template, install and COMMUNICATE with you.

My order was severely delayed and H Depot & their subcontractor, Continental Surfaces, Route 8, Pittsburgh, PA, kept pointing the finger at each other. The worst communication ever. The sub says they'll call you back and they don't. It was horrible service. Then the install - they damaged the counter during delivery and tried to force me to take the damaged product. I called H Depot to complain & they sent my call to their sub's proj coordinator- who tried to strong arm me into installing it! I had to tell the installers there was no way I would allow them to install that piece in my home and I was rejecting it.

The proj coord was a bully! Home Depot didn't want to deal with it at all! And they are responsible for the subs they hire! The island piece they installed was polished poorly - the corners and edges are a mess. There is also white caulking & shims showing from underneath the countertop. The slab is bowed in the middle...the list goes on.

I want to cancel the entire order, contact the BBB and order from a much more reputable granite company. Home Depot & their subs need to remember that WE are the customer and we PAID them to service US! Not the other way around! Cannot move into house without counters installed. Problems still not addressed - subs said they may not make a replacement piece.

I purchased specially ordered kitchen cabinets and major appliances from the Home Depot in March 2009. The cabinets arrived and were installed in May 2009. Two months later we began to notice that the color of several of the doors had began to change and get very dark. Then when the granite counter top finally came and was installed, a few days later we could not open or close most of the drawers. In August 2009 we went to Home Depot and met with Mr. Darick S who is in charge of the kitchen cabinet section and a week later he came to our home and inspected the cabinets. He confirmed that the wood was defective and said he would order several new doors and drawers. It is November and we have not heard a word from anyone in Home Depot We have tried to contact Mr. S but he never seems to be in his office. We want Home Depot to do the right thing and get us the kitchen we paid so much for.

They directed us to another Home Depot some distance away after checking on their computer to make sure they had the same tile in stock. My husband went there and they did have the tile in stock. When they were piling the 5 boxes of tile, he noticed some were chipped.

After opening all the boxes, he was only able to fine 10 tiles in total that were in good shape, all the others were badly chipped. People beware, check the boxes before buying. It might be difficult to prove they were already broken after taking them from the store. Now we will go to 'Rona' or 'Lowes' for our tile. We've had many bad experiences with 'Home Depot' with one thing and another, too many to address in this forum.

I just remodoled three appartments in the same building. Home Depot installed them all. The first two were put under the vent where they belong. The third was moved over about 15' which put it under the lower cabinet, just 17' below the cabinet. They told me that that was legal to do in an older building. I would not be able to rent that apt. that way, If the tennents cooked soup they would ruin the wood cabinets,or set them on fire. They charged me $484.02 to redo the countertop, ontop of the $2294.03. The installer said he asked if I wanted installed on the center of the cabanet, as he was telling me, he was lining the sink and stove up front to back. I'm not a carenter, if he would have said that I thought he was talking front to back. He does this for a living, why wouldn't he put the cooktop under the vent? Why is it there?

I had a kitchen countertop installed in 2006 at the cost of $3061.06, custom formica. Three years later the seams by the sink are starting to buckle. Thery are made of pressed wood & once that starts to buckle there's no quick fix. There work and product's are only guarenteed for 1 year. I would thing a countertop would last longer, my last one lasted almost 20 years.

we bougth kitchen cabinets from AMERICAN CLASSIC THROUGH HOME DEPOT INC. ON 4/22/2009 and our wall cabinets starting to pull apart from the top joints. It has not been proerly assambly and they do not comply with safety, to prevent us from any critical injury we have to put the cabinets down from the wall, the cabinets were heavy and if one was to fall down on me or my family or anyone there could have been medical assistance required.

I started this whole ordeal in Feb 2009, and it took until 7/31 to complete. On 2/27, I paid Home Depot $100 to schedule the guy to come measure my kitchen and to see what I planned would work. It then took Home Depot until 3/24 to do what they needed to do with the information. On 3/27, I paid Home Depot in full as they would not even place the order unless 100% of the job was paid for. The job was over $17,000, which all but $3500 I paid in cash.

It took appx 6 week for the cabinets to arrive. On 5/8/09, the person who showed up to inspect the cabinets, brought no paper work with him, so he used the delivery invoice KraftMaid left instead of driving 3 miles down the street to get what he needed from HD.

On 5/12/09, demolition took place and my entire kitchen was gutted. On 5/13, installation began, or was suppose to. Within 2 hour, the installers came to a halt, they found items missing they needed in order to align the cabinets, other pieces incorrectly ordered, and doors that were hinged incorrectly and had to be reordered. These errors delayed the job for 3 weeks, as this is Home Depots "expiditing" the order. The door issue was not the fault of Home Depot, but the incorrect order the missing order was, as my designed had called me before the order was placed to tell me my total would go up because they had to order these spacers, which did not get ordered.

On 5/13, the electrician had to return because plugs were installed incorrectly and had to moved. On 6/4, the 2nd attempt to complete the installation took place. Again, the job was not completed becuase of missing materials, toe kicks, scribe molding, cabinet skins, the replace door was cracked, and a cabinet was ordered incorrectly and had to be reordered. This time I was told by one of the Expiditors from Home Depot, that this order would be placed as a 'rush' order and would be in in 7-10 days.

Wrong, the guy did not place a rush order and did not even place the order for the cabinet that had to be replaced. In fact, that order didn't even go in until a week later. So, the 'rushed' order did not get delivered until 6/25, and the cabinet did not get delivered until 7/6. The cabinet was delivered to the store and not me. When I did not receive, I called Home Depot on 7/7 to see where it was. They said they had it but did not bother to call me. I was not able to get back on the schedule to complete this job until 7/10/2009.

The Home Depot team here at the Round Rock store had not bothered to contact me about any of these issues until yesterday, 7/30, and it was only to discuss pick up of the unused materials and the designer, N. Julian was extremely rude. I have talked to several store managers at this store, and they could care less that my life was disruptede for 2 1/2 months due to their errors. I am going to call the store manager, J. Dicky today, and if his attitude is anything like all the others there, I will call the corporate office in Atlanta. The last I spoke with my designer, was informed that I now owed Home Depot more the $1500 to cover their mistakes.

I planned that I would need to take 7 days off for this project, it ended up being 14 plus days @ $70 an hour = $3920.00. I had to eat out 3 meals per day. I expected expected 32 days, ended up being 60 days, an add'l 28 days @ $35 a day = $980. I had guests come in from out of state, 6/25 - 7/1, I had to take them out to dinner or cook meals on the grill. Dishes had to be done out of a bucket in the backyard....The most important, is that I WAS really exicted about his project. I had planned and saved for 2 over years to get this kitchen. I have been so upset with this entire process, that Home Depot has taken the enjoyment that I should be feeling about my kitchen, and they could care less.

Contacted Home Depot for kitchen remodel. Their contracted staff initially arrived intoxicated. The initial remodel was to take two weeks, it took eight months. During the work, no covering were put on my wood floors. The move of my appliances in the kitchen scratched my floors in the kitchen and living room. Additionally, the leg on my stove was broken, wires were run wrong which resulted in electrical issues, the molding around my kitchen window was broken to make the tile fit, the granite counter is off-centered because because one of the walls was not sanded down correctly, and the complete remodel was done differently than it was design with the designer at home depot.

Home Depot had their plummer to come over for the plumbing work and charged me three times what my private plummer charged and they stated that if I used my plummer it would void the warranty to the kitchen work. By the way, I was told by an employee at the store that the warranty was only for one year. To-date the sink that was supposely sautered to the granite counter is separating and the pipes installed by their plummer is leaking. The complete work is not finish but home depot only wants me to pay up -- they are refusing to meet with me to correct the problem and to see the shotty work that was done. Their settlement is only $3000 off the work. It would cost me twice that much to correct the work that they have done.

This letter is because your store manager at #2711 Southfield Rd. MI 48076 refuses to speak with me. Nice company where the store managers will not speak to disappointed unsatisfied customers. Nice policy. I recently purchased granite countertops with installation costing over $3000, and have been treated like low life scum. It all started with me taking a day off of work to have the tops installed, fine. The installers could not install the tops because of a defective stone. I talked to Great Lakes and they said they'll send out their "good installers". What the heck is that? Meanwhile, I'm out a kitchen for 4 days! I have to take another day off of work for them to come back 4 days later. So now I'm out $350 of pay and have to pay for 3 meals out, because I have no kitchen, which cost me another $100.

When they finally get around to coming back to our house, they are 30 minutes late. Home Depot isn't going to compensate me at all or even try to make this right by me, for this time lost at work and complete dissatisfaction. Really? I'm turning 30 and this is my first house. I have many other friends in the same situation. I will be sure that every relative, coworker, friend, and even complete strangers who I hear thinking about shopping or purchasing anything from Home Depot to forget about it and shop elsewhere. I will tell them how mismanaged and poorly run Home Depot is and how Home Depot couldn't care less about their customers' satisfaction or the quality of their work.

Your store manager wouldn't even speak with me! Unbelievable! I just spent $3000 in your store and this is how I'm treated. Unbelievable! Then I find the same stone at a different location, for $10 less a square foot. They told me that they would not uphold their price match guarantee. I will be closing my Home Depot credit card and never ever, ever, spend another cent at your store as long as I live. Not for grass bags, not for cleaning supplies, nothing! I lost 2 days' work approximately $350 in pay. I had to eat out because my kitchen was a work zone for 4 days - approximately $100. Not to mention the fights with the wife - priceless.

We purchased some tumbled slate backsplash tiles along with the products that were recommended by the Home Depot personnel. The grout that we were sold was non-sanded, polymer grout. We purchased the sealer, the mortar and the grout at the time we purchased the tiles. We spent approximately $800.00 for everything. We went home, sealed the tiles and waited for two days. Then, we applied the mortar and tiles to the backsplash. When we applied the grout, we immediately wiped it down as we went along; however, a considerable amount of the grout would not come off the tiles. We called Ideal Tile (they did our floors) and told them what happened. They told us that it is common knowledge in the tile business that you never use polymer grout with a natural stone. They told us Home Depot sold us the wrong product and to go back, so we did.

We originally spoke to William ** (who represented himself as the manager on duty) in the Mt. Laurel, NJ store where we purchased the products. We told him our dilemma and what Ideal Tile said. He told us that he would take responsibility for the damage done as the kid, Bill, who sold us the stuff obviously didn't know what he was doing. Mr. ** did not make good on the product and we pursued it further. We spoke to Tabis **, who represented herself as the manager of the store (she is not the manager, Mike is). She told us she would follow up on it and make the situation right. She did nothing and we did not hear back from her. Then we called again, and Myra from the same store told us to come in and get a product that would clean the grout off.

We went to the store and picked up the product, which didn't even touch it. Then, we called Ideal Tile again and they told us that it might come off with sulfuric acid! We called Home Depot (HD) and they said they did not carry any acid products (that was Tabia). We went to the store and lo and behold, there was sulfamic acid on the shelf.

When we read the bottle, we knew this was not going to work as the bottle says you have to hose the acid off as you work and not to get it on any other surface or it would destroy anything it touches. Needless to say, since we just paid $5K for a granite countertop and there is no way for us to hose down our kitchen backsplash as we worked, we did not bother with the acid.

We complained to Mike, the general manager, and he sent Carmine **, their subcontractor, out to look at the tile. He called the Baltimore office from which he is dispatched and told them the problem. After that, they dropped the ball again and did not follow up. We followed up with them and they told us that Carmine told them that we did not seal the tile. We told them that we did seal the tile and that we bought the sealer when we bought the tile so why would we pay for a product and then not use it and not return it.

They passed the buck some more and we registered a complaint with customer care. When they didn't follow up with us, we called them again and this time, they said that we did not wipe the tiles down. I called Carmine and he told me that he never said that. He noted that some of the tiles were clean and some were covered with grout. If we hadn't wiped the grout as we went, all of the tiles would be covered. Tekisa **, a "resolution expert" in Customer Care passed the buck to the regional manager, who told us that they are not willing to stand behind the products and that they were not willing to rectify the situation even though their employees who represented themselves as managers gave us their word that they would make it right.

When I last spoke to Carmine, he told me that he was under the impression they were going to have him replace the tile. When I told him that they told me he said we didn't do the job right, he told me that they were flat out lying to us, that he never said that. This backsplash has kept our house off the market for at least six weeks now and we cannot get any satisfaction from HD. I need this to be resolved so we can move forward with the listing of this home. We have all our receipts.

We had a new kitchen installed last year. They were having a "12-month, no payment, no interest" deal going on at the time. However, the employee mismeasured everything. After she did the measurements on the computer, we also mentioned that we were interested in purchasing a new refrigerator and stove. The appliances we purchased were supposed to fit the areas according to her measurements. But there is a 6-inch gap between the refrigerator and the cabinets. Then the molding could not be attached. It looks like it's half-assed and should be torn down and done over with the right measurements.

But Home Depot refused to take responsibility, because I didn't use the contractor they sent to install a $3000 kitchen because he wanted $11,000 to do the work. He claimed that all new plumbing and electrical work was needed, which he knew for sure was not so. I have a skylight in my kitchen; there was nothing electrical- or plumbing-wise that needed to be done. So we went with our own professional contractors who did their best to put it up, but it just wasn't measured right.

Now, I'm stuck paying for this ridiculous-looking kitchen. I tried to get fair compensation from Home Depot. I made several complaints. At first, they told me they were going to send someone to look at it, but no one ever showed. Then they tried to compensate me with a $200 discount certificate toward my next Home Depot purchase. Why on earth, after this experience, would I ever want to purchase anything from Home Depot again? I would have settled for a certificate from Lowe's or something.

Rusting wall light, I was told to contact the company directly.

Went with Home Depot for my new kitchen rather than a private local company because of a Thomasville Cabinet and Home Depot rebate promotion. The cabinets I liked at both stores were near identical, but at HD if I also bought my kitchen sink and one major appliance, coupled with my nearly $7000 kitchen cabinets, I qualified for a $500 rebate. So as it was like getting a sink and dishwasher for free, I went with HD instead of a privately owned business. Shame on me! In addition to making copies of all receipts and order forms, highlighting and circling where required, and sending the rebate packet certified mail on December 29th, no rebate had arrived my March 12th- well after 8/10 weeks which was on the rebate form.

When I called on March 12th I was told that my rebate was valid and in process and a check will be sent within 15 business days. As the fellow on the phone, while helpful, spoke broken English, I called back the next day just in case: I spoke to another fellow who again told me it was valid and in process. After 15 business days I had still not received my $500 rebate. I decided that since Home Depot in Manahawkin had my $7000 and not this rebate center I would go to the manager. Bob told me that he had not had any other complaints or problems from customers regarding this rebate and that if I did not get satisfaction soon to come to see him.

I suppose it should be said that I am a person who is quite organized and keep all of my receipts and copies etc., but in this case it is hardly of any use. I again contacted the rebate center and spoke to yet another person who looked up my records and told me that it was going to my supervisor and will be resolved in 7-10 business days. I called back again before 10 days and interestingly enough got the same fellow on the phone who assured me he had personally handled my claim and it would be resolved.

no rebate has yet to arrive and we are now on the 20th of April. I finally had all of my files and records and copies on the HD counter and their customer service rep Sally got the same answer on the phone as I: that it was in process and I would get a rebate within 15 business days. The customer service rep was impressed that I had a list of every phone call: time and with whom I spoke at the rebate center; even she agreed that something seemed amiss, as she certainly could not only see my receipts and the copies of where I circled the qualifying items and such, but I also provided the rebate center with a very concise letter listing all of the enclosed materials.

I could not have been any more organized nor could I have been any more qualified for the rebate. I suspect that it won't ever come and I realize I should have bought the cabinets from the local business and kept my money in southern Ocean County and not the massive corporate giant that is Home Depot. I am very disappointed.

On March 14th I ordered kitchen cabinets from Home Depot. They were stadard measurements except for one small unit. They arrive three weeks late after being assured they were on route and due on the 6th of April. They finally arrived on the 19th and I was advised that the one small cabinet was back-ordered for another two weeks. I hired a man to pick them up and bring them to my home. The first two boxes were fine but the third contained a badly damaged panel even though the box was undamaged.

I then proceeded to open all fo the otehr boxes and found that three boxes contained the correct doors and the other four had a different style. I called Home depot and they told me to call the 1 800 number and the supplier would be able to courier out the replacement part. They then told me to bring back the incorrect doors and they would re-order them for me. I told them this was clearly a major inconvenience to me as I have been without a kitchen since April 8th when I pulled out the old cabinets in preparation for the new ones.

I asked them to send someone to collect the wrong doors and to make the 1 800 call themselves to fast track the shipment of the right doors and the replacement panel. Donna the manager in the store told me she would not send anyone to collect the incorrect materials and she would not make the call to the manufacturer. I asked for the Store manager and was told he was out of the province. I am now faced with another substantial delay and a further two trips to Home Depot-to deliver the faulty parts and to collect the new ones when they arrive.

It's a long story that involves many trips to our house for a kitchen counter and counter top instalation. Each time something was to be done, it was done wrong or was poorly finished. Each time we called to have someone fix the poor job, other damage was done. We are azsking for a 4th and final visit to repair all the damage from previous installations and repairs with no luck. The Depot is trying to hold the trades responsible and asking them to fix each others mess. We have email strings, etc. If we pay the Home Depot for the job, we don't care who comes to fix it, just fix it. 4 months and we are still not done.

cracked wood on face of counter, as well as inside the cupboards. Nails are not flush to cabinet surface and not properly covered.

On 3/18/09 I sent you a email about my countertop as of todate I have not gotten any answer on 3/21/09 you said that it will be under review why is this taking so long you have $150.00 of my money all I want was to have someone to inspect the countertop the right way very disappoint about the way thing are being handle what about the customer no one is paying me for my inconvenience.

Six month ago I had a countertop install on 2/18/09 my tenant call me to tell me about the countertop I went to go see it and top is bubble in some area. On 2/20/09 I call the sale person and reported the problem he said that will put it in. I had to pay $150.00 for the countertop people to come and inspect also told the sale person exactly what they were going to say because they have my money and wasn't going to replace.

On 2/27/09 inspector came to look at the top and that I did not seal it but I did because we put the sink in that was not my first did this before. This is my second complaint the first cost me big I am letting you know that I going public with this problem because Home Depot has been taking my money with no satisfaction. once they got the customer money they will not stand my there work just pass the buck.

All I ask for is that the inspector tell me the true because he can't tell just my looking under the sink you should take the sink out then you can say if I did or didn't put sealant around the sink that just is way to get off the hook. Other people had the same problem with home depot I will give the rest of property to Lowe's I lost all respect for company paid my bill on time and this is what I get.

We purchased a new dishwasher from Home Depot in May of 2008. I have spent several thousand dollars at Home Depots over the years. Upon installation they ruined my garbage disposal and to that end I am out approximately $600. At the onset the installers said they did cause the damage and to that end I have been chasing this with three different companies to try and get what was promised to me. I had all my bills in order and have been told the check was in the mail as recently as Feb. 9th of this year...no check. There are so many details that I don't think this is the place where I would go through every single thing...but I have ALL INFORMATION REQUIRED AND ALL NAMES AND TIMES OF PEOPLE AND COMPANIES I HAVE DEALT WITH - TO NO AVAIL.

We, due to the cost of a new disposal and a slew of other things that happened as a result of the installation I have paid out approx. $600. to get my dishwasher up and running. We have been lied to so many times it is absolutely rediculous. I have spend the last year speaking with the subcontractor company that Home Depot contracts with to put the dishwasher in and then also with the Insurance Agency. I now have a 2 file of faxed, mailed, refaxed and phone conversations of dates that my 'check is in the mail' and this should have been no big deal for them. WE HAVE SPENT SO MUCH MONEY AT HOME DEPOT AND JUST WANT TO GET WHAT IS HONESTLY OWED TO US.

Paid 100.00 for home depot to professionally measure my kitchen for a remodel. Brian came out and measured kitchen. At that time I asked him if I could fit a 12 in cabinet between refrigerator and stove. Brian told me that it would fit. Went to store and sat down with installer (who quit them) and ordered cabinets. Order was faxed to Brian and he approved it. Was told that I would be inconvenienced for about 2 weeks, with the installation. Was told that the cabinets would be delivered directly to my house. They were delivered to store. store delivers cabinets. Called for instatllation of cabinets around the middle of october 2008.

Had to fight with them to any response, Cabinets are in my garage space. Brian lied to me about when he would be available, megan the co-ordinator, failed to help. finally got them moving by calling the customer care number in atlanta. Brian comes out to my house with his underage son (maybe 13 yrs old) and installs cabinets in one day. It is not complete, but says he will be back. I wait another month and no installer. The customer care man has been in touch, but they will not even respond to him. Customer care guy emails somebody, and all of a sudden, I am getting results. I insist that they come and look at this kitchen, because, i am hysterical, and tell them they cannot make this right.

Luwanda, some big wig from baton rouge kept calling, but has not followed up, and assured me that they would make it right. Store manager comes out, because at this point, I will not allow the Professional installer, Brian, in my house with me alone, and takes cell phone pictures. He tells me that they will order the right size cabinets and fix it. This is right before Christmas. Merry Christmas. Then the cabinets come in, Brian and his boss and the store manager come to my house to finalize installation. They spend from 9am to 3pm at my house, and when they go to put the doors on the cabinets, they are the wrong doors. so they have to order new ones. Store manager tells me that, he will send a different installer, I believe, because he didn't want to have to be here with Brian, not because it really mattered to him.

Anyway, last tuesday, installer from Beaumont Tx arrived with the new doors and fill piece for dishwasher. And to his surprise, not mine, 1 of the doors is the wrong size, and thru 6 or 7 phone calls to Lake Charles Home Depot (megan, cheney) and the other is still in there store, which is a 45 minute ride one way from my home. Now they have to order another door and more toe kick, because the professional installer cut the toe kick too short. Mr cheney wanted installer to piece it, and both he and I said NO. It is now the end of Feb. I believe, I will be till March before the kitchen install is somewhat complete.

I was supposed to have a contract with Home Depot, they assured me that I would only be inconvenienced for 2 weeks. I have been without a kitchen for months, I didn't get the temporary sink, they were supposed to install. I was left to do dishes in my bathtub. I am a 62 year old women, living alone, this has been such a hardship, when you are held hostage in your own home.

I had a water shut-off valve under my kitchen sink burst suddenly one evening, flooding my kitchen and forcing me to turn off the main water line to the house to stop the flow of water. I removed the broken fitting and drove down to the closest Home Depot to get a new part. By my watch, it was 10 minutes prior to closing, although their doors were already locked. I flagged down a manager through the window and showed him my problem. He took one look at me and, without saying a word, turned around and walked away.

I went home and spent that night with no water. The very next morning I went to a local plumbing supply store, paid a few nickels more for the same product, and received advice on proper the installation and general maintenance of my plumbing system that was worth thousands of dollars. This event took place a couple of years ago. Since then I have spent tens of thousands of dollars in renovations on my home. By my estimates, less than $100 of that went to Home Depot, and only in the event that the price was too small to warrant driving further to another store or when Home Depot was the only place that had the particular part I was looking for.

Had kitchen cabinets refaced, measurements were done. space measured for stove was 30 inches, had to make new cabinet to the right of the stove, when putting in stove it would not fit, called us remolders, it was a sat so i got no response, had installers card so i gave him a call. told him the situation and he proceded to tell us how to move the cabinet, four weeks later i decided that i wanted an island in the kitchen,

called p. masterjohn who is the sales rep for home depot, he came out and looked at the job of the refaced cabinets that were installed, he noticed that there was a gap between the cabinet and the stove and said that it should not look like that. when the installer comes back to install the island he would let him know to fix it. drew up a work order sheet and wrote out what adjustments had to be made along with the island measurements.

on feb 10 installer came over to install island, his name is gerry, we were going over the work order sheet and i asked him about the cabinet to the right of the stove needed to be fixed. his reply me that he wasnt the installer that made the mistake on cabinet to the right of the stove and was not going to fix it, he wanted me to sign some papers and i refused until i got confirmation from the install manager as to what was going to happen, gerry got all upset and stormed out of the house. when he came back he was more composed and started singing a different tune, like i did not give him enough time to explain himself,

i in turn called dennis the install manager left messages,no return call. i then placed a call to p. masterjohn and told him about the situation, he called dennis and then dennis called gerry. cabinet was fixed. got a call from dennis on feb 11th and he wanted to know what happened, told him the situation, he just covered up saying that peter did not put it on the work order so therefore installer was not informed. whenever i asked gerry a question it would always be a negative response, for instance asked if i had to take the refrigerator out would it clear the island, his reply was dont now i did not do measurements i am here just to install island. he said that on the island that between the doors there should be a inch space to match the kitchen he said that there is an inch i did design this island. every answer had a degrogatory remark. not people friendly at all.

On 1/16/09, my husband and I were made aware of a great offer Home Depot had on kitchen cabinets. As we are anxious to have our kitchen redone (it is the original - dating back to 1955), we paid the $100.00 fee for a kitchen design. Our credit card was charged and we were told we would have someone call us to come out and take measurements. After that we made our appt. for the actual design.

the When we went back, I was so anxious to see our new design but instead I was asked what did I want. I quickly replied, I thought that was what you did - I thought that was what we paid the $100.00 for. I was told no, I had to tell them what I wanted! After 2 hours of the salesperson pulling different cabinet sizes into the measurements he had (which were NOT accurate), he told us we would have to come back for a second appt. I was so exasperated and my husband came right out and asked what were his credentials for doing a kitchen design. He came right out and said he had none, he liked photography & birds!

Upon receiving my bill (for the $100.00), I called to complain. I was told this person had a state certificate for kitchen design and that he gave us a quote of $6K. I told the manager that I gave the design to a REAL designer, who promptly told us the design was absolutely horrific, the measurements were off (she came out and took her own measurements), and basically we were out $100.00

I had to pay another fee for a real kitchen design and feel that Home Depot should have refunded my money. I feel like going back and asking to see this person's state certification! I have nothing against the person who did the design, but I feel he should have been up front before taking our money and telling us he had no real qualifications which he did tell us AFTER the fact.

dont count on any warranty from home depot, we bought our countertops, paid $6000.00, a crack appeared about 16 months later, they came and looked at it and told me they cant see how that would have happened, BTW THERE IS NO WARRANTY FOR CRACKING. Thanks home depot, During the sale they told me all this great stuff its the last one you will ever buy, you cant hurt it unless you hit something on the edge, etc. Well the crack is nowhere near an edge, it is in the seam and goes through the middle.And there is nothing they will do about it. SO DONT BUY GRANITE FROM HOME DEPOT, if you get it somewhere else get them to put the no cracking on paper.

We have been trying to reach reslution with Home Depot for the past 5 months. Every time we ask for an audit it has been accidently shredded, our phone calls have gone unreturned,we had long overruns on the job completion, lack of communication from the complaints department, and finaly a meeting with the Home Depot team (first time to meet the store manager), and we were basically accused of having unrealitsic exspectation even though we brought three notebooks of documentation and pictures and spent over $25,000. It is an ordeal that I would not want any home owner to experiene. No, not Home Depot, rather Home Disaster... I have proof.

excessive time away from work, lost vacation days waiting on installation, a kitchen design that is not to the Home Depot's specifications and excessive over runs that have caused distress.

I completely paid for custom granite kitchen countertops in October. Home Depot and All Countertops have failed to complete installation during the past three months. I have not had a kitchen sink or use of my kitchen since October (three months).

Francis was the man who took the order and I offered on two occasions during his writing up of the order to go write down any numbers on the in-stock pieces he may need to be sure it was an exact match. He kept assuring me that he knew which edge it was and he didn't need me to get any numbers for him.

I'd also like to interject that he'd quoted me a price of $262.00 about 6 months earlier for this special order piece (longest in-stock piece is 10ft and the piece I needed was 11'3.5"). After completing his write up of the order the total came to $412.00. When I asked why it was so much more than what he'd quoted me 6 months earlier he claimed that he may have made an error, may not have included a backsplash, delivery, etc. etc. I needed the piece so I confirmed the order.

When the piece arrived 2 weeks later it was delivered to my house and the delivery truck had only one person - for a nearly 12' countertop. I had to help him carry it into the house myself (and cut my hand in the process).

Several days later I hadn't heard anything from anyone at the store. I provided a diagram, with exact measurements, of the countertops including the additional in-stock piece I ruined trying to get the corners to fit before realizing the edges were different. I gave the diagram to Susan (Dennis said she was his right arm) and she assured me they would get it right for me right away. I asked that they also replace the shorter piece that I'd ruined during my attempt at installation, before realizing that the edges were wrong. She said that wouldn't be a problem and they'd get it ordered as quickly as possible.

Two weeks later I received a call from Francis stating that the long piece of the countertop would be delivered to my house, but for some reason the short piece was being delivered to the store and I'd have to pick it up there. When the delivery came it was only the short piece, again with the wrong edge. I called the store immediately and spoke with Susan. When I told her what had transpired she said "You're kidding me" and said she'd find out what happened and call me back. She finally called back the next day, no real answer for why the new order was screwed up as well, and why I didn't get the pieces they'd promised, with the correct edge. Another week passed and I finally called the store and spoke with Francis again. This time he told me that he couldn't get the edge I wanted from the manufacturer they use - said the in-stock pieces were made by another company - he said he didn't recall me telling him that I needed the edges to match the in-stock pieces.

At this point I told him I'd had enough of their screw ups and wanted a full refund. He said he would forward that along to his manager. Several days later I received a voicemail message from Susan saying they needed more information. I went back to the store in person and talked with Dennis, who didn't remember the scenario and that I'd need to bring the countertop back to the store for a refund. I told him I absolutely was not going to bring a giant piece of countertop back to the store myself, I had no way to transport such a piece. He said "Well the only person who could pick it up is busy today and will be off for the next two days". Needless to say, I left in a huff after requesting that he have Susan call me to make the pick up arrangements. That was a week and a half ago - have not heard a work from anyone at the store. I sent an email complaint to the corporate office and received a call from a Virginia Johnson, but we've just been playing phone tag and nothing has been resolved. I am going to make one more attempt to get my refund before filing a civil suit against them.

Purchase new kitchen from Home Depot of Commerce Georgia 8 weeks ago. As of today, 12/24/08 I have not gotten my kitchen installed. I am a senior citezen on a restricted diet and this has caused me great physical trama. Can someone please assist.

1st - delay delivery of kitchen 2nd - Delivery was supposely delivered to the wrong address and somoeone supposely signed for the deliver. 3rd - I was told that the the kitchen installation would be installed a crew and when somone finally came it wsas one man who had to reschedule and haven't been back to finish installing the kitchen. 4th - Got sick becasue I didn't have adequate kitchen utensils to cook a restrict meal.

My husband and I went there and purchased a refrigerator in August 2008. We specified to the salesman Richard that we needed a refrigerator nothing fancy or too expensive to replace the one we had that expired in the our garage. They had one there that seemed perfect, a Hotpoint. I began to notice over a month ago that stuff in the freezer was thawing out and the fan in the back was making a noise. So after going through hell to get someone here to look at it.(that's another story.I didn't get the frig for almost a month after we purchased it because they only deliver in my area on the 16th of each month. I should have seen the warning signs.

Their delivery system and repair method sucks!! We found out from the repair guy that this refrigerator's freezer isn't working correctly because it needs to have a insultion kit installed because it needs to be in a heated garage. So my husband and I have been fighting back and forth with Home Depot. I called Ge and talked to a guy named Ben and he told me that they do not recommend putting any Ge refrigerators in the garage and there are not insulation kits for GE refrigerators.

Some refrigerators do have a seperate thermistat for the freezer, like maytag..Iam doing more research on others. My point is why didn't the salesman know this and tell us this to prevent us from going thru this hell? This was bait and trap to us or they have really dumb and inexperienced sales people. I was told by Karen in the appliance dept that he wouldn't have known that unless he looked at the specs. HELLO!!! Isn't that his job? Isn't he suppose to know these things?

They refuse to replace it with a maytag that they have there that has a separate thermistat. I am also reporting this to the state attorney general. I will never purchase any appliance from Home Depot and told all my friends and family not ot has well. I will continue to fight this until I get satisfaction. I also purchased a GE washer and dryer from them just a couple months ago and already had to have the washer replaced and that was living hell because I had no washer for almost a month because of their sucky delivery system.

I requested to speak to the manager who stated that he will resolve the issue. For a couple of days we go back and forth and Home Depot refuses to budge (even though my home remodel project is halfway stuck because of them). Another month goes by, and all I hear from Home Depot is the delivery schedule for the cabinets, nothing about hardware. Finally, after 2 months, all cabinets arrive, without the hardware. When I call them regarding the hardware, I get the same story I got a month ago (my receipt means nothing and I have to come back and pay additional $2000.00). This despite the fact that my itemized Home Depot receipt clearly lists the hardware. This is extremely unprofessional behavior and I demand an immediate resolution to the issue.

Our Home remodel project has been delayed, our contractor is unable to proceed with the project. As a result we are without a kitchen. My wife and I both work and have two young kids, we have extremely busy lives without having to take time out of our lives to deal with Home Depot.

Being the financially-strapped young family that we are, we decided to have Home Depot do our kitchen, in an effort to save money. Huge mistake!

Day 1: My husband takes the day off work, having been advised that he must be there to sign off on the cabinet delivery. Also, a subcontractor from Home Depot is supposed to come and take a wall out in our kitchen. The clock ticks... and ticks... and neither guy shows up. At 6 PM (yes, P.M.!) the cabinet guy calls to say, Yeah, I'm not going to make it today. The other guy never even calls. When we finally track him down, the next day, he whines Well, it's huntin' season! Since this is only day one, we still have a decent sense of humor. It makes a good anecdote to amuse our friends.

2 weeks later: Yes, it's taken us this long to get the small wall removed so we can get our floor put in before the cabinets are installed. We have now been 10 days without a kitchen, have exposed wires running from floor to ceiling, and we are living in this house with our two small kids, aged one and four... my sense of humor is beginning to flag a little. Still, I am optimistic that our new kitchen is mere days away...

3 weeks later: We finally have cabinets installed. Home Depot had told us it would take only one day's labor to install the cabinets in our small kitchen after my husband did the tear-out. However, it took somewhat longer, because the installer claimed he had a family emergency (we later heard him talking with the countertop guy about the hunting trip he'd just returned from!) and sent his worthless buddy to do the work for him. The buddy took 5 days, which spanned a weekend, to do this work because he never showed up earlier than 11 AM and then had to measure everything 3 or 4 times before he finally got it right. And the 5 days spanned a weekend, so it ended up being 7.

Also, the installers refused to give us the $400 refund we were promised for the tear-out, saying we had to take that up with management, and complained a lot when we asked them to clean up the worksite, as specified in our Home Depot contract.

5 weeks later: Yes, today marks 5 weeks that we have been doing our dishes in the bathtub and trying to keep our small children from sticking their hands into the exposed knife drawer, because we STILL have no countertops, hence no sink and no dishwasher. All traces of our sense of humor have now vanished without a trace. Home Depot didn't bother to inform us, when we ordered Corian countertops through them, that the Corian could not be ordered until after the cabinets went in (which, of course, took much longer than it should have) and that it would take 2 weeks from that date before we had counters or a sink.

Well, it was supposed to take 2 weeks. Today was the day we were supposed to have our counter tops installed, but naturally the countertop guy did not show up (we were not even surprised), and when we called this morning, he said he had no idea where we'd got that date from (he'd told us the date himself!) and that he had us penciled in for Thursday.

So, I have now called every manager I can reach at Home Depot to complain, but am not hopeful this will bring any results. With Home Depot, it seems, you pay all your money in advance, so then they've got you over a barrel after that... They take no ownership or responsibility whatsoever for the work (or lack thereof) of their subcontractors. I hope someday we'll be able to look back and laugh about this horrible experience, but today, as I wash my baby's high chair tray off in the bathtub, it does not seem the least bit funny. This company's service (or lack thereof) explains why so many couples get divorced over remodels!

As described above, we have gone 5 weeks (and counting!) without a functional kitchen. When we complained that we did not receive the refund we were promised because we did the tear-out ourselves, we were told we were mistaken... that it only looked like we'd been charged for tear-out (since our contract said, tear-out and removal of old cabinets and all debris --401.00) but that was deceiving. I agree that our contract was deceiving, and so have all our interactions with Home Depot, but not for the reasons they imply... NOT because my hubby and I (with our dual Master's degrees) are incapable of reading a simple contract.

I was installing a porcelain tile floor in my kitchen and purchased OmniGrip tile mastic from Home Depot. I installed the tile as the instructions indicated on the OmniGrip label and after 2 weeks of waiting for the product to set up and dry the tile into place, I discovered it was still as wet as the day I installed the tile. Subsequently, I had to individually remove each tile, scrape off the wet OmniGrip and wash each tile by hand to re-install with another product.

As a result of this mislabeled and inferior product, I lost several days worth of time and energy. The money spent to purchase the OmniGrip was reimbursed by the manufacturer, Custom Building Products, after much aggravation and complaining. After speaking with Home Depot managers and employees, I learned that many consumers have had this same problem and do not understand why Home Depot continues to sell this product or why the labeling on this product is not correct.

We contacted Home Depot at the end of the third year for them to make the discount adjustment before any interest would accrue and we would make the repairs our selves. Home Depot now denies any discount and is expecting us to pay for the kitchen in full plus interest for a kitchen thats not what we wanted in the first place and only moved foward with it based on the 50% discount.

It all began over two years ago when we spent around $40,000 having Home Depot put down new floors, carpet, replace our kitchen cabinets and install all new appliances for us, which we purchased four year extended warranties for all of the appliances except the new stove. The new floors were installed first and I have to admit, they are beautiful, so we continued to use Home Depot. The kitchen however, was a nightmare. The job was measured incorrectly and therefore the upper cabinets were not installed flush against the window and overhang the soffet they are attached to.

When we complained to the installer, he said that they had to go that way because the decorative valance we had selected could not be cut to fit the space without cutting in to the design, but rather than tell us that so we could have picked another valace, he just took it upon himself to install the cabinets with the gaps beside the window and the overhang, which he told us that WE could fill in the overhang with a peice of drywall if we wanted to and it would good as new IF we still had some of the wall border left that we had used in the kitchen. All the complaining in the world got us nowhere, so we are unhappily living with it. And oh, btw, when they tell you they install the sink, that means attach it the counter top...it does not however include any plumbing...being the idiot I am, I thought installation meant installing something to working condition.

Anyway, the motor in the dishwasher went out after about a year and a half and we called the extended service plan people and they send out a subcontractor who installed a new motor...about three months later, we had to have another motor installed and a month after that, it was broke again...so, the same guy came out, tried to install another motor (it took him 10 days to even get it) and he broke the motor trying to put it in. So he made a phone call (I didn't hear what he said to them) to the warranty company and then told us that they were going to replace the dishwasher.

We did have a Maytag...and that's what we purchased a four year warranty on. What they DON'T tell you is that the warranty is NOT through Maytag, but through G.E. and that when they have to replace a unit, it voids the extended warranty, even though you are only two years into the warranty. They do NOT refund any money for the two years left on the warranty and it's not transferrable BECAUSE, since it is a G.E. warranty, (which you are NOT told when it is offered to you), they will only replace it with a G.E. product...they gave us a model number and told us to look at the replacement online to see if we liked it and we told them that we did not, it looked cheaper and smaller than the Maytag we had and asked about the next model up, which was comparable in price to what we paid for the Maytag two years ago and were told that we would have to pay an additional $100 to get the upgrade, which of course we didn't feel we should have to do and so we said no. Well, they installed the cheap peice of crap and just as we expected, we wheels fall off all the time, we have to wash everything on the "Pots and Pans" cycle to even have a small chance that anything will actually be clean...it's just horrible.

Did I call and complain? Nope...I went though so much with the kitchen experience that I just can't deal with those people anymore. And during the time of the kitchen disaster, the store owed me money back where they had overcharged me for items they never used (my daughter spotted that, believe it or not, she used to work for them, that's why we trusted them. I waited about three weeks AFTER the store manager told me the money had been put in my bank account before I went down to confront him and he yelled at me at the service desk in front of other customers basically saying that I was lying about not getting the money, and I went to the car in tears.

My daughter went back in the store and asked him to print the paperwork showing the refund had been processed and surprise...he just couldn't believe it, it had never been processed!!! He just didn't give a crap and was as tired of dealing with me as I was of dealing with him, so he told my daughter to tell me to come back in and he gave me a cash refund for those items. So, I will NEVER, EVER buy another item from Home Depot and I am just praying the other appliances hold out so that I don't have to use the extended warranties...but the dryer is making a funny sound...sigh.

Ordered Granite counter top(3cm) for my kitchen. The color was called gold of troy LIGHT. I hired a company to remove the existing counter top to have the area ready for the new counter top. On the day of the installation, the wrong color granite was deliverd for installation. they send me Gold of troy DARK instead of the light color. I told the installer to hold it until I talk to home depot.

I drove to the store, I took a peice of the granite that was delivered with me. I talked to the lady in kitchen(Lisley), she was surprised to see that. She told me that there is nothing I can do for you. I asked for the manager. Brad(manager on duty at that time(8/25/08), I showed him the the color I received vs. the color I ordered which is displayed in the store. He agreed that it was the wrong color. I got the dark one instead the light, which is a huge difference. Brad was willing to take the granite back.

Well, I already had some one remove the old counter top. Brad knew that I was in a bad situation and I had no choice, because I will have to wait another 6 weeks to get the color I ordered. So finally, Brad offered a $500 discount on the total price. I had to take it, because I needed my kitchen back in order. Any way, I called my wife who was not happy about the color, she agreed because she needs a kithen counter, then I called the installer and told them to go a head and install the counter top.

At the time I asked brad to give at least 50% discount, since it was there fault for sending me the wrong color, which my wife, my children and myself hate so much, he refused and informed that he would rather throw it in the trash, beacuse he will have no use for it. then he said That is all I can do for you, take it or leave it. I had to take it, becuase I needed a kitchen.

We paid a lot of money for a kitchen counter top that we don't like to look at. My total cost after the discount is $4,000.00 My wife nor my three children are happy with the color. since I had no choice, I would like for home depot to credit my account for the whole amount or at least 50%.

I was going to be leaving soon for overseas to help my daughter, who is in the military reserve and needed someone to watch their three children. Her husband is active duty military also. I have a daughter living close to me here and told her if they call to come and pick up the cabinets, let them into the property to get them. I told Home Depot that I had to leave and was not sure when I would be back but they could contact my daughter and she could let them in to pick up the cabinets. She said they called and wanted to come and look at the cabinets. They did. They later called her and said they had ordered another cabinet to replace the heavy damaged one and would be mailing some touch up paint to cover the scratches.

She sent me an email and told me they wanted to bring up another cabinet. I told her to tell them I don't want another cabinet, I just want them to come and get them. They did not. I was gone for 5 months and when I got back, I called the manager Jack. He told me he was not here when all of that happened and he would have to investigate the matter and call me back the next day. He did not call back in a week so I called again. He was not there so I asked for the name of the general manager who is on another island.

A lady working for Home Depot called and left me a message the next day saying Jack had asked her to call and tell me they can't pick up the cabinets as to much time has past. I am almost 67 years old and this would have been the first time in my life I could have had a new kitchen. What a nasty experience I've had with these people. Isn't there some kind of protection for the elderly who have been taken advantage of? Please let me know if there is anything you can do.

I ordered granite coutertops from Home Depot, carefully read all documents before signing them, asked the right questions and listened carefully to the answers. My finished product is exactly what I was told it would be and exactly what I expected.

kitchen cabinet refacing by Home Depot/US Remodelers. a few months after the job was complete we noticed buckling. so far there have been 4 no shows to fix the problem. just lame excuses and promises. don't use them.

missed 4 days work so far

I sent you an e-mail on 9/2/08 as of todate no one from home depot contacted me about the problem you have $4520.00 of my money for installation of cabinet I had to call my sheet rock guy back twice because the walls had to be sheet rock and the electrican to remove the outlet that he did the frist time.The installer spent more time smoking and useing the restroom also one of the installer use the restroom and overflow the toilet and never said anything water ran down the wall were the new sheetrock was but up it looks alright.

Now the pantry I order with the cabinet didn't come with shelves home depot said that it cost extra how much money do I have to keep spenting for this small project I will never use home depot for the rest of my property I been a customer for a long time but now I see how a paying customer get treated once you have the money things are tight right now but I was going to let home depot do the rest of my property but not the way I been treated.What can you do to help me for the money I sent.

The refacing installation company informed me the job would be completed in two days. Two days of full time work that is. The first day the two installers showed up at 9am at my house and worked until 12:30 and left. Before they left I asked them, You will complete the job by tomorrow and they said yes. THey also said they would show up at 8am the next morning. The next morning they showed up at 9am, 1 hour late. At 1pm I was informed they had to go and finish another job so they were going to leave at 3pm and would not be back until the next morning at 11am (sat morning).

The would be the third day and my kitchen looks the same after the first day. I contacted the instillation center to explain the details and I was told by the manager (in New Jersey) he was going to contact the two installers to clear up the matter and call me back. That was at 3pm on Friday and I still have not been called back.

Since we were told this was a two day job our Sat. and Sun were booked and we were not available to be in our home so we had to reschedule for Monday morning and I guarantee you they will not finish on Monday. I was told two days unless they ran into problems and they haven't. They haven't even worked 10 hours on the kitchen. I was either mislead on the sales pitch or the installers have not been doing there job. Either way this will be reported to Better Business Bureau this week.

We moved all of our belongings (food) from the cabinets and they are either in boxes, or on the kitchen tabled covered by a blanket. We have had to order out more than usual since the kitchen is a mess and we can't find anything. It has been an un-enjoyable experience thus far and to top it all off, the installers are not friendly and do not seem to be concerned about lying to us or misleading us. We will never use Home Depot again!

I have waited almost two months to receive a countertop that has been correctly measured and cut to size from that was ordered through the Stafford, VA Home Depot and sub-contracted out to LamTech Inc. (located in PA). To date, I have gone through three different sets of countertops (laminate) due to incorrect measurements, cutting and carelessness of one of the LamTech employees. At first I was told by HD to speak with LamTech directly about my problem. I constantly had to go back and forth between HD and LamTech to keep them abreast of the situation.

Long story short, the first two times the countertops were not measured or cut correctly. We received money back (measuring fee + $105 for the inconvenience)from HD. The third and what I hoped to be the last time, one of the LamTech employees was impatient and ripped off one the protective corner coverings rather than taking care and using proper tools to remove it. By doing this, he ruined part of the laminate and wood underneath. At that point my husband told the LamTech reps to remove all countertops from our home as we were not going to go through this process a fourth time. He also called the LamTech customer service, which didn't seem to blink an eye at the situation. He decided to go in person to HD customer service and actually received most of our money back. We are still owed $154. Hopefully we will get that back.

Unfortunately, this situation is still not resolved, we now have to get a different contractor to come measure and deliver a set of kitchen countertops and will probably wait another month or so. I can only hope it is the same price or lower. We have wasted precious time and money on this project. Since we do not have existing countertops, we have not been able to cook meals for almost two months. Not to mention time wasted waiting around for them to re-measure and deliver time and time again. It is my opinion that LamTech should pay for my new countertops or compensate us for the time lost and money we spent to eat out. This has been a very stressful and frustrating experience. I will never go through HD for any project or conduct business with LamTech ever again.

In August 2007, I contracted the Home Depot to remodel my kitchen. I purchased Thomasville cabinets with a Corian countertop. Shortly after I paid for 90% of the purchase, the kitchen consultant was transferred to another store out of state. After she left, I never heard from anyone at the store. The next thing I knew the cabinets were delivered in November. I had more contact with the installers and none with the store. At no time did it seem like any of the people involved in the project talk to each other. The lower part of the cabinets were put in - in December and then the countertop came. The color was correct but not the design. There were markings on the countertop that I had no idea were going to be on there.

I went back and forth for months and I mean months between Home Depot and Dupont. Dupont said there was nothing wrong with the countertop. Home Depot said it was Duponts fault. Then, Home Depot wanted to know why I didn't say anything when I got the sample. WHAT SAMPLE? I had no one touch my file after the rep left back in August/September 2007. I wasn't sent any sample. The only thing I was shown was the piece that hung in the store which did not have any markings on it. No one at that store has spoken with me until the issue with the countertop.

It was time to go higher (according to the assistant store manager - there is no higher than their store.) Luckily, I did manage to get a really nice woman in customer service that helped me out. After a couple more months, I finally got a new countertop in May/June 2008. I had to pay for the removal since the Westampton store says that they would not cover it. (At first, they told me that Corian countertops could not be removed!)

The incompetence of the Westampton store in their lack of customer service has scarred me from ever purchasing anything from Home Depot. It should not take almost 1 year for a kitchen to be remodeled. I should not be given wrong information on purpose about what can and can not be done when they are suppose to be experts in home improvement.

I did not have a working kitchen for months and months. No one cared. I had boxes sitting in my living room and kitchen for months and months and months. One anticipates some discomfort but not for prolonged periods of time. This was the most costly and stressful experience I ever had.

Purchased American Woodmark cabinets first week of June 08, Recieved Cabinets 4 weeks later. 1 pantry wall cabinet was damaged, called expeditor at store and she reordered. Recieved new cabinet 1 week later. Home Depot contractor started installing cabinets the day i recieved replacement cabinet. Installer finished the install the next day. The install crew did an outstanding job of installing and cleaned the kitchen of all trash before they left.

Nothing wrong, this job went perfect. home depot did an outstanding job for my family, they rate a 10 out of 10. We were informed of all areas of concern, time frames, were given a complete list of what services and products we purchased. What amazes me is that before you purchase a kitchen from home depot, there is a checkoff form/contract that customers are required to sign, prior to purchase, stating they have read carefully and fully understand, prior to purchase. its amazing how the complaints on this site don't mention that or reflect that the customers are just as responsible as is home depot.

During the past year my 80 years old mother got sick emotionally and physically and put economic burden on us. They glued and ruined the new kitchen cabinets. And put our project on halt. I had to pay for unwanted countertops and the extra charges for Ceramic tiles. Because they harassed me to get the money and I did not want to have bad credit. I am very frustrated because I have contact you many times and I have not heard anything from you. Home Depot is robbing customers and nobody can help!?

My husband and I were approached in Home Depot about setting up an appointment for Home Depot cabinet refacing. The sales person who came to our home, Mark I., represented himself as an employee of Home Depot from San Diego who was in Atlanta to train other Home Depot cabinet refacing salespeople. He, and Zach Massell, who remained quiet nearly the entire time, stayed in our home for 5 hours--until midnight! A large part of this time was spent by Ivory selling Home Depot and their products and services. He talked at length and several times, about how the installerS would be Home Depot employees. My husband even asked, to reinforce their point, if their installer's pay checks come from Home Depot, and Ivory said yes, they ARE Home Depot employees. He went on and on about how you don't want to hire "a guy and his truck". He talked at length about a law suit against Home Depot which involved their subcontractors and how they now USE THEIR OWN EMPLOYEES and do not contract out their work.

Now as I set here, one person (not a crew), "a guy and his truck", subcontractor is in my home installing cabinet refacing materials from yet another subcontractor, US Home Systems, who unbeknownst to me is the actual company we have been dealing with since we were approached in the Home Depot store. It is upsetting enough that these imposters came into our home knowingly and puposely misrepresenting themselves, but they also misrepresented the work which would be done. To name a few that we have so far discovered problematic are: they were to install an over-the-range microwave, "REPLACE" warped wood under the sink, put a nice decorative trim at the top of the cabinets, put in nice corbels, and install a tilt-down drawer under the sink.

The subcontractor who installs says he isn't allowed to install microwaves. he can not replace the warped wood under the sink--he is just covering it with a piece of veneer, there was no such decorative trim, the corbels are not decorative and are more plain than any you can find at the store, and they only put in the tilt out drawer IF one will fit. We definately would not have agreed to this deal if we had known we were not dealing with Home Depot and that the work would be subcontracted out! We probably wouldn't have gone along had we known they wouldn't intall the new microwave.

The pull out shelves in the corner turned out to not be possible according to the measurer. I called after they had not called back with the promised price adjustment and asked about intalling a lazy susan. The guy came back out and said yes, they could install it. However the intaller has said it may fall apart. We definately wouldn't have gone along had we known these imposters were promising all these things in order to make a sale, and that either the measurer or the installer is also lying or not qualified.

I wait with a knot in my stomach to find out what else will not be as it was represented, Now we're out more than $12,000 for something we never would have done had we known the truth.

free sink.

To Date I am still living with a hole above my refrigerator still missing the 30" depth cabinet he owes me since from 10/07 receipt/install of cabinets. He ordered in error 24" above refrig.cabinet,24" refrig. side panels & 24" decorative panels to be placed on side of refrigerator facing dining area. Measurements of six month old refrig. was given to him prior to the order and contract for refrig. When cab.arrived 10/07 refrig. was found to stick out over 8". We tried to work with him restocking refrigerator at time was too expensive and a smaller one would not be big enough for our needs so we said he should make good his mistakes. This was only few of the many. Because this involved the side panels of the refrigerator which was not far from the sing we were not able to put in granite, thus not able to put in a sing, dishwasher, stove, refrig, etc. translates into no use of kitchen and life as we knew it for 10 months. (This is not counting episode with Home Depot 6 mos. no KITCHEN)

From day one he lied repeatedly, 1)re: side refrigerator cab. panels 2)re: above refrig. cabinet 3)re: decorative panels on one side of refrig....told us Decora Cabinets do not make anything but 24" depth cabinets..our reply was we gave your measurements of 30" deep refrigerator if that was case why didn't you tell us? Conclusion: We called Decora Cabinets they make all depths including the 30" needed even after he admitted mistake did not immediately comply waited till we wrote letter of complaint to Finance Company who paid him in full despite us telling them that he did not fullfil him contract in the above and many other issues (See my detailed complaint to G.E. Moneybank in our formal dispute letter,registered to them) When the above vendor replied to G.E. Moneybank they did not even get back to us to further investigate his lies they ruled against us. We then wrote to Consumer Affairs who wrote and made a personal appearance to them to resolve issue he said he would and did nothing.

I could go on and on about how in 10/07 how he changed the conditions of the contract for his installers benefit not to pay the G.E. Moneybank Finance charge to businesses,and last minute asked us to come up with over $3,000 cash when we were given permission by him and G.E. to Finance total project. Also, under the pressure of my writing and calling G.E. and Consumer about a list of things he still did not do regarding installation of all appliances,install problems,cab. adjustments, two doors one grossly discolored (cherry wood) and one warped that could have been easily and quickly replaced by the vendor Decora but instead angry that we tried to make him accountable to just the reasonable things we contracted for walked off the job until March 7, 2008, (being held hostage with great inconvenience and damaage to my home, health, finances, life committments, holidays destroyed, unable to function, not to mention stress at home full time. Even when he return in March it was only through my talking with Consumer and having to obtain and agree to take a few thousands out of my pocket to pay for something I was given permission to finance.

March 2008 he came and when we took the goods he delivered in 11/07 to my house it was found only the 30" dept side panels to the refrigerator were ordered correctly. He did not order the 30" deep above refrigerator cabinet he took the 24" refrig. cab. that was installed 10/07 and tried to replace it with another 24" cabinet when we called it to his attention he said he would tell the company to bring us the correct one and took that cabinet too....to date....we are still with a hole over our refrig. 10 mos. later. Regarding the decorative panels his workmen took them out of the box and immediately brought it to my attention that there was large gaps around and between the panels which did not enable them to cover the existing side panels of the refrig. This is the purpose of the decorative panels. Also, they did not match the other side of the kitchen, decorative panels which covered the underneath panels sufficiently. They differed tremendously from the original decorative panels 24" deep which covered the panel properly and these new ones did not. The installer called he said we signed off on them so we had to keep them and refused to take them back and get new ones. We signed off on the 30" depth his got the rest of the measurements from Decora Cabinets he said and told us they were the very best they had to cover the 30" deep 90" high area.

We called Decora Cabinets who informed us they have standard & custom doors that would cover the area in question properly and professsionally. His installer said we should not have trusted him. That being said, they left with many more things to be installed irregardless of having paid them cash that day as agreed and the rest to be paid upon completions Mr. Chris B., with his staff and installers refused to return our calls, non of his employees would help us or return our numerous call, registered letter or faxes sent from Staples. Even Mr. G. from Better Business Bureau sympathizing with our plight went to see him in person and he sent a letter saying he would comply but never did. The details I have documented if you need further

I bought an American Standard kitchen faucet in 2006 and a year and a half the faucet began leaking. I could not find the leak, called a plumber who determined that the casting had a pin hole leak in it. The faucet had the warranty (lifetime warranty on function and finish). I took it back to Home Depot. The response of the plumbing manager was that it was past 90 days since it was purchased. The best he could do was to offer 10 percent off on a new faucet.

I have paid a plumber to find a leak in your defective faucet, paid the plumber for another faucet, and paid to have the new faucet installed. I figure that your faulty faucet cost me close to $300: $200 for plumber and faucet, $99 the cost of the faulty faucet.

on 6/16/08 we ordered kraftmaid kitchen cabinets and had to pay them in full (total $20,428.74) to get the order filled. The estimated delivery date was 4-6 weeks. At the end of the 4th week I went to my salesperson to check on the order and I was told that the order was on hold and that Home Depot made a mistake on the kraftmaid prices and they owed us 15% back of the total amount. They reprinted the order and put it through again and promised to expedite.

Off-course we welcomed the 15% refund and figured that a few more weeks are worth it!! The new estimated delivery date was set as 7/24/08. On 7/23 when we did not get a confirmation from them about the delivery, we went back to the store to ask what is happening. We were told that there was a big mistake and that they should have never given us back the money but since it happened Home Depot will honor it and will ask its suppier Kraftmaid, to fill the order (again....the order wasn't put through the second time either). They said that they will take the loss as Home Depot and expedite the order and will notify us next day of the new (and final....) delivery date.

When they called on 7?24 they said that their supplier refused to fill in the order with the lower price and they cannot proceed unless we pay the balance and they also said that Kraftmaid prices had been increased and their computer did not (again by mistake) reflect the increased prices! We never asked them to refund us anything - we paid the full order in cash from the beginning and we have been taken for a ride ever since. They still are holding our money until we make our decision.

May 21st I settled on my house. My husband and I went to home depot that evening and ordered basically a whole new kitchen, cabinets, countertop, flooring, light fixtures, appliances, etc. I had a personal contractor who had taken my measurements and that is what we had used. My husband was dealing with the kitchen attendent and placed the order. We recieved our cabinets a month later on june 20th . When my contractor installed them,they were mismatched two diffrent style drawer fronts. We recevied no edging or molding for the island wrong spacers. I could go on and on. So at this time my husband was deployed to iraq.

I personally called and let them know I would now be the contact and here was my number. I would be stopping in to address my issues. I arrived at the Aberdeen home depot along with my contractor who I was paying to be there, to speak with a manager after being pushed to the side 15 minutes later he arrived By the name of Toks. He was very rude screaming and yelling telling me his kitchen designer was the best blah,blah,blah, I was so embarrassed. I never want to return there again. So by the end of this screaming match, He assured me after the fact my husband had to call from Iraq and my mother had to speak for me because I was so upset, that he would order the drawer fronts and the molding and edging for the island and would discount it.

So I left [upset] to say the least. I arrived home to wait to hear something on the matter. 2 weeks pass I call home depot to see the status. they tell me that they had ordered what I needed it and it would be delivered soon, so I asked about my counter top they said oh, "well the tech tried calling you?" I said did you give them my number because I called and I had said My husband was deployed? Well this older woman says "why did you give them your husbands number as the contact if he was going to iraq!" I said excuse me but I did not know he was going to be deployed so early neither did he. Thank you. She rolled her Eyes and it resulted in me crying.

So my contractor who again I'am paying for goes in to homedepot and speaks to another manager. Denise, She seemed nice I explain to her my situation she said I will take care of everything with the discount as well. So again I leave, here it is 2 months later,I have no kitchen half ass cabinets and no sink no coutertop, it's a mess. In between me working my husband deployed and me trying to remodel a house, having to call these people because no one returns my calls or follows up, having to pay my contractor extra I just want to rip everything up and sit it in front of homedepot. So I deal with all of this.

Well my countertop is finally arrived it is too long and it has a boa in the middle. My measurement I gave them were not what they had cut. So again I call homedepot speak with denise, she blames the tech not home depot they schedule a date for a tech to come fix the countertop which he did. On this call to Denise, come to find out they have not even ordered my draw front.I explain to her also a cabinet door is not right one cabinet out of 8 has a double door front instead of a single and it is hitting the wall very badly. She said I will have my contractor come out or send you the new door, I will have mike the cabinet guy call your contractor. My contractor gets a call where this guy says I'm not sending the other door. cut 16th of an inch off then sand the doors and if she(meaning myself) doesn't like it i'll send you some stain. I'm now ******. I spoke with denise she said she would have the cabinet door front sent to me! Now this guys caling saying something diffrent. Are they going to pay for this extra work they are asking my contractor to do, when they are clearly the one in the wrong.

so It is now July 18th. I call customer service leave a complaint,they say we will be getting back to you with in 48-72 hours. They apologized up and down, and the man asks, did you call denise and let her know what is going on? I said no. Im the one who has been with out a kitchen for 2 months, who has made it perfectly clear to them that I have lots of issues with this kitchen, she should be calling me!! they know what is going on they sholuld have followed up with me Im the customer, thats why I am coming to you. He said you are right I will put this in to claims wait to hear from us. So I wait fri, sat, sun, mon, tues, and still nothing. Now july 23rd I call to ask customer service what is going on? They say we will Have Jennifer call you . Never got a phone call. Now the 24th I call again, they again tell me Jennifer is not in, she will call you back. I leave a message,then I call homedepot and ask for denise. They tell me she is on vacation!

So I ask for a manager and It is Toks the gentleman who screamed at us in the beging. I am calm and explain my story one more time, He says let me call you back! I am so feed up with everything, If this was my doing I would completly take the blame, but my measurements were correct, I have spent at least 10,000.00 dollars at this location. I remodeled everything, hard wood floors, lights, drywall, kitchen, appliances, vents, filters, wood, supplies, you name it. We bought it.

I am so fustrated. this has been the worst 2 months of my life. I don't know what else to do.I have a half finished kitchen and still no answers. I don't even truly know if they have ordered what I need to complete my project! You can do it, We can ***** ***! that is what their slogan should be. My next step is a lawyer.

Went into the store because we are remodeling our kitchen. Looking for a nice set of cabnits. Found one and had them price it out. Before June 30 the price was about 4603.14 and then they would take certain discounts off and the price got down to about 3663.67. We looked at a few other places and missed the June 30th discounts . We went in on July 15th and had our sales peerson refigure the prices. This time they cam to about 4700.00. We said we would wait till they had the specials on again to purchase the cabinets.

Friday July 18th, my brother-in-law told us about a site on the internet that had the same cabinets and we could get them for2931.00. We contacted them to see if they where a retail store and where told yes. That price is given to anyone who walks in off the street. Monday July 21st, I went back to Home Depot with the written quote and asked if they could meet or beat the price as in their guarantee. They said they would have to send it to their bid dept and the next day they said they would not. These where the exact same cabinets. How cam a company advertise and yet not come through.

I will be buying these at the other store but how can Home Depot get away with the guarintee in writing and in print

Just another in a long string of special order disasters. I am a General Contractor and purchase much product from H.D. To my recollection, I have not recieved one special order product that has come in right the first time. This was the last straw though. After my counter top was delievered 2 weeks late, it was wrong and the only solution I was given was that I could reorder.

They have no consideration for customer service. What should I tell my customer who is already three weeks without a kitchen. H.D. must realize that they will eventually lose business. As for me, I am now willing to pay more to a local speciality store rather than suffer with the incompentancy at H.D.

In April, 2007 I purchased new kitchen counter top. At that time there was a promotion that if I spend $299.00, or more there would be no interest for twelve months. This was work done after hurricanes Katrina and Rita. When Home Depot started billing me, there was interest accrued. I called the customer service number to ask why. I never received a response that I could understand. The account has been closed at my request. There is a considerable balance owed, and interest continues to accrue. Because of illness, and loss of employment I am no longer able to pay Home Depot. If I am not allowed to be part of the class action suit because the account is in arrears that's okay. I still want you to know that this happened.

The interest caused the balance to be higher than I originally was led to believe it would be. Now, I am unable to pay it at all because the funds are no longer availabe. I suppose had there been no interest there is the possibility that I could have paid it off within the twelve months I thought I had even with the job loss.

I bought Granite countertops from Home Depot (HD). The pieces are leftovers, four pieces from four different slabs with four different slab IDs. The size of the countertops is less than 52 square feet and according to HD and other vendors any kitchen less then 60 square feett should come from one slab. According to Warranty Activation form from HD the countertops should be from one slab with one slab ID. The color and the patterns of the pieces do not match because they are leftovers.

I want them to remove the Granite, cancel my contract and give me full refund. This matter is going on for one year and immediately after the installation HD is aware of the problem. Next month, July 2008, I have to pay in full for the countertops that the pieces are leftovers and the product that I dont want.

Damage due to installing leftover pieces and glued to brand new cabinets that I bought form HD. Excessive glue at seam lines. Hold off the rest of kitchen remodeling project for one year.

I bought my American Woodmark kitchen cabinets from Home Depot ($8,000.00) worth of cabinets. The delivery company used by American Woodmark, the makers of the kitchen cabinets, used Cargo Masters in Ft. Lauderdale. While making the delivery to my home, they broke an elephant tusk given to me about 25 yrs ago and they used a cart that had grease on it and made a trail of grease on my oriental rug.

I tried contacting Home Depot, since I financed my cabinets with them, all they did was give me the numbers to Cargo Maters. Michael Schwartz, whom I dealt with at Cargo Masters, is rude. Very uncooperative person. I asked for his address and tried twice to send certify mail requesting reimbursement for my loss. Mail came back, saying the address didn't exist. Went back to Home Depot, they contacted Cargo Masters, gave me a new address. Nothing on that address, it came back again. No cooperation, only frustration. Went back to Home Depot, all they did was tell me to contact Cargo Master, again.

Tried several times again to contact Cargo Masters, they disconnected the number that I had. Went to Home Depot frustrated and the store manager said she would take care of it. She contacted American Woodmark, American Woodmark contacted me. They would only give me $1,000.00 for my loss. My tusk was estimated at $800.00 (I couldn't have it authenticated by a museum, so I settled for a firm in Chicago which charged me $395.00).

All I want is the expenses I went thru because of negligence on behalf of Cargo Masters. Home Depot has passed the ball on this one, taking no responsibility for who they hire. I told them I don't want their money, all I want is the same tusk and they can send someone to clean the rug. But to this date, nothing has been corrected and this happened back in May 2007 and I'm still dealing with it.

HOME DEPOT DID NOTHING. they blamed their sub contractors and after over 1 year and over 15 letters they said we would have to get an attorney and file a suit. Home Depot paid us nothing. we paid them $64,400. they have indemnification clauses with their subs and you will have to go out of state to find them. I would never sign any agreement with Home Depot, Home Depot Expo as their business plan which is unknown to the consumer is to "NEVER PAY A CLAIM."

Do not ever sign any agreement with Home Depot unless you hire a good contract attorney and have them agree to pay you in case of their negligence. Loss of kitchen, living room and over $60,000 and tons of mental aggravation.

We ordered kitchen cabinets april 2nd.they arrived about 2 weeks later. They came out 2 days later to install them it took one guy 2 days to do the work, WEll it is now may17th and one cabinet is bowed out in the middle, and this guY had one cabinet one half inch higher than he did the others,so we had to have him back out this thursday and he did not like it because he had to come back out. WE also got counter tops at the same time,well the guys who came to install them have one corner cut to long so the counter dose'nt cover the cabinet drawers. They are supposed to come monday morning and tear it all up and take it back to the shop and cut it right then bring it back and reinstall it.

so now we are still waiting on a cabinet that is warped, and when it gets here they say they will come and install it. So my question is what can be done about this and why should we have to pay for something that was to be done right in the first place.mind you we have already made two payments on this. As everyone says the workers should know what they are doing and get it right the first time. so i guess we are done with home depot unless we get some satisfaction. I HATE TO BE THIS WAY BUT 7 WEEKS IS A LONG TIME TO HAVE THE KITCHEN MESSED UP JUST TO HAVE CABINETS INSTALLED. PLEASE LET ME KNOW YOUR THOUGHTS IF THIS WERE YOU.

Having to wash the dishes in dish pans in the bathtub. and eatin out a lot more...

may 7, 2008 1:35pm we went to get kitchen cabins price with devl. cost $2546.00. the 2 gentlemen and nice young lady were very helpful and nice. we ask to devl it sat morning may 10, 2008. sat. came about 10:00am. we call. ran in some promblems. we will be there. second time we call about 12:15pm the devl drive HAD to make a trip out to va. beach. we would be devl. next.

next time we call 3:00 they said devl. is closed for the day. we drove to the store and ask why wasn't are cabins devl. am today. the lady was very nice and helpful at the customer service desk. she she said she was sorry about want happen. called back to talk to someone and said the devl. manager was gone. we ask for are money back. we are not happy.

she call the store manager. he talked to my wife. we will load the truck right now and it will be there by 5:00pm (its was about 3:44pm by now). my wife said no we want are money back. he said what do you WANT! he wasn't nice. never said sorry (like we were bother him). you need to talk to him. we went to lowes for are cabinets. we liked your cabinets better oh well!

may7,2008 1:35pm we went to get kitchen cabins price with devl. cost $2546.00 the 2 gentlemen and nice young lady they were very helpful and nice.we ask to devl it sat morning may 10,2008.sat. came about 10:00am we call ran in some promblems we will be there.

second time we call about12:15pm the devl drive HAD to make a trip out to va. beach we would be devl. next.next time we call 3:00 they said devl. is closed for the day.we drove to the store and ask why wasn't are cabins devl. am today.the lady was very nice and helpful at the customer service desk she she said she was sorry about want happen called back to talk to someone and said the devl. manager was gone.

we ask for are money back we are not happy. she call the store manager he talked to my wife we will load the truck right now and it will be there by 5:00pm(its was about 3:44pm by now)my wife said no we want are money back he said what do you WANT!!!!he wasn't nice never said sorry (like we were bother him )you need to talk to him we went to lowes for are cabinets . we liked your cabinets better oh well!!!!!!!!

The estimator at the store wrote down the wrong measurements and when the template was done for my new kitchen counter top, the price ended up being 800 dollars more than the estimate. I canceled the work. A Home Depot expediter called the next day to ask me to come back and tell me they would do it for the original price they quoted. I reluctantly came back. Another template was done. At this point it was already more than a month after I placed the order.

Two weeks later, they came to install the counter top. The installer damaged my new kitchen cabinet, and was rude to me when I pointed it out. I did not sign off on the installation because there were several problems besides these. The counter top did not fit properly. The back splashes were the wrong size and ended up being cut (they now have a very sharp edge), the sink had a reveal on it which I did not request, and my sink cabinet was cut into unnecessarily.

Subsequently, an inspector came from both the Home Depot and Unico, the company they contracted to do the installation. They both agreed the counter top needed replacing. They did not agree about the sink or the sink cabinet. I called the sink manufacturer who sent me a letter stating that though it is an industry standard to install their sink with a reveal, this was something a home owner should be offered a choice about. At this point, the Home Depot inspector called to say they would not fix the sink cut out, or the sink cabinet they had damaged, and that my case would be referred to the corporate office.

A few weeks later, I got a message from Nikkia Bagley at the corporate office. I called back withing a few hours and left her a message. I did not hear back from her. So I called back 3 times and left 3 separate messages after that. I still did not hear back from her. I called once again and finally contacted her. it is now over 3 months since the order was placed. She offered me a $200 gift certificate to make up for the problems. She also said since the industry standard was to have a reveal on that sink, it was up to me to have researched that and I should have asked the template maker to have that done. The template maker told me that the sink cut out is computer programmed to match the sink I bought. Nikkia also said she never received any of my messages, and that she herself tried to contact me 3 times. This is a complete lie. She also said she was never told that my sink cabinet was damaged. I had given that information to every single individual I had spoken to, from the installer, to customer service (who assured me they were documenting everything I was saying), to the inspector who came here.

I was without a counter top for 2 months, and could not use my kitchen. My brand new sink cabinet is damaged, and there is space between it and the counter top. The back splashes are very sharp on a corner where it is dangerous. The caulk around the sink is uneven and there are spaces/gaps in it. One pf the counter tops is a 1/2 inch wider at one side than at the other, and does not cover the cabinets on one side. This has been a very stressful renovation and the Home Depot has contributed greatly to my stress. I have had to make many calls, and do much of my own research into this since the start of this project. $200 will certainly not make up for the hours I have lost of my time, and my failing health due to the stress this has caused. This has also made me even less trustful of any contractors from now on. And I am still living in a pig sty, 4 months later because this project is not finished. I have to pay someone/find someone to come and fix it now after 4 months of headaches. I have disputed the charge with their credit services, and they are processing it. I want my kitchen back. It will take weeks, maybe months and a lot more money to get someone to take the counter top out (which they Home Depot refuses to do) and replace it with a proper one.

I have been trying to resolve issues with my Kraftmaid cabinet purchase since mid 2006. After having dealt with at least 10 various people representing Home Depot and still no resolution as of 3/17/08.

Their best and only offer is to date $2500 - a laughing offer considering the timespan and efforts I have made. I am now at the point where I am asking for credit. I no longer have any patience left to resolve the issues and have no faith that Kraftmaid nor Home Depot can resolve the issue to my satisfaction. I am convinced that the quality of the Kraftmaid cabinets is substandard. I am asking for at least 50% credit ($5,558,72) of my initial order($11,117,43)

I feel that is amount is fair and reasonable as I have lived without a completed kitchen for almost 2 years, dealt with numerous personnel, labor to swap many doors, costs and labor to dispose of enormous amounts of packing for replacement doors, and accrued interest.

I purchased KraftMaid buffet cabinets from Home Depot. The total price was $4,981.85. The cabinets were delivered on time but with the wrong parts. The counter tops were not made correctly. They were missing edge trim on two sides. The toe kicks were made from particle board instead of plywood as specifically stated in the order. The Home Depot sales person (Nalani) refused to correct the error with the toe kick. We are still in dispute about the counter tops. The sales person lied to me when we placed the order. First she claimed the plywood toe kick was not available. Then when I found out from KraftMaid that they were available, she just claimed that the order listed the particle board parts and that is what I was stuck with. She obviously lied about the availability of the plywood toe kick again when she called my back after the cabinets were delivered and I found the error. She again just told me they were not available when I knew they were. In fact I ordered some of the correct ones at Lowes!

I can't wait to see how they handle the counter top issue because this is an expensive problem that I will not let go away like the toe kick. I did a kitchen remodel last year with Lowes. What a better experience that was. Lowes bent over backwards to fix any problems I had including FedEx delivery of any replacement parts and providing items I should have ordered but didn't - FOR FREE. I only went to Home Depot for this project because they had a lower cost promotion going and I saved a small amount of money. Actually I only saved less than half as much as I should have because of Home Depot's careful use of fine print to limit savings at the register. LOWES NOW HAS ALL MY BUSINESS. Personal and corporate.

The carpenter is unable to finish the project and I will be left paying for his time plus the time for another carpenter to finish the project when I eventually get the parts.

We ordered cabinets and counter tops from home deposit(depot) on October 7th, 2007. The first order showed up November 9th, 2007, some beat up, some with shoddy finish on the doors and unfinished sides of the cabinet ends that are seen. We then had home depot re-order the damaged pieces. We waited some more. American Woodmark Corp. Inc. sent their cabinet replacements direct. When they showed up, we have in installed the door that we could and had the other ten or so pieces re-ordered once again.

We are now on our 8th re-order from American Woodmark Corp. Inc. Everthing has either been broken or maple spice finish has defects in the process in which they assemble them. We paid Home Depot good money to handle the problem at hand and the response after we asked does this happen a lot, Scott Nelson said, "Well, @#$% happens, but we'll take care of it." Wow the customer service in that takes paying people for a service to a whole new level! Our last shipment for a panel, not a whole new cabinet, just a veneer maple looking piece that I have to glue on myself came wrong again. More waste of my time. Time, energy, waste of time, months of this unsatisfied attempts to get cabinets. Home Depot has offered to do nothing, telling me to call the rep from American woodmark, telling me to do foot work to get my cabinets right! Shouldn't home depot be responsible for us not being able to put our house on the market?

I had a great experience 7 years ago with a kitchen remodel with products purchased from and installed by Home Depot. At that time, I put in laminate countertops, to make the remodel affordable at that time. I just had new granite counters installed, and I am just thrilled with every aspect of dealing with Home Depot, and more directly, with the granite company that actually provides the material and installation for them. They were informative, in constant contact with me, called me to arrange for templating and installation, arrived on time, had only to wait one week from the time I chose my granite slabs until installation of the counters. I just can't say enough good things about my experience. After reading some of the horror stories, I really was concerned, and I just want to add a well deserved positive account.

My wife decided she wanted to remodel our kitchen, so I agreed. We went to Home Depot in Yulee, FL. The gentleman that helped us design our cabinets was very helpful. On the 17th of December we paid Home Depot $12,558.00 for cabinets to be ordered. The next week we purchased a double oven in the amount of $1,000.00 from the same store.Then we purchased an over the range microwave at a cost of $300.00 We received a call from the cabinet factory late December telling us our cabinets would leave the factory January 9, 2008. The installer contacted us and set up a date of Jan. 12 to install the cabinets. On the 10th, I had some guys come in and rip out the old cabinets, sink and stove and repaint the kitchen expecting new cabinets the 12th. The 12th arrived and I took the day off from work which cost me about $150.00, and no cabinets showed.

I contacted Home Depot and was advised they would be there on the 14th which was the following Monday. The 14th rolled around and still no cabinets. Keep in mind my wife and I are eating out or whatever because we have no stove, no microwave, no cabinets and no sink. Again I contacted the store to complain about my cabinets not being delivered. I was told to let them see if they could locate them, and they would contact me. That night I got a call telling me they did not know where the cabinets were at this point. Tuesday the 15th, I received a call from 3PD Trucking which delivers for Home Depot and was advised our cabinets were in their warehouse and had been since the 8th. I was then told that he only delivers when he has a truck full to deliver because he is in Marietta and I am in St. Mary's . I called managers and District managers and was always told we are working on it. This is Thursday the 17th, and I am still waiting to hear any more from anyone.

Loss of work (another $150) which will result in another day off when they do the install. I had to cancel the tile guys for the third time. I will probably have to hire someone else after this. Cost of eating out. Loss of sleep and stress related to this.

In Sept. I ordered a Travertine countertop for my kitchen. I went to the Expo, and they showed me several types of materials; and the Travertine was the one I liked the most. They showed me a piece of it that was smooth as glass. So in Sept. I ordered it, and in Oct. they finally came to install it; and when they installed it, they damaged my custom hand-made cabinets. I had these cabinets made to perfect, 90 degree angles. You could put a straight edge on them, and it was perfect. They installed the countertop, and there are gaps everywhere, the edges are all curved here or there, there isn't a straight line in it.

They installed it using epoxy--permanently gluing it to the custom cabinets, gluing the new $5oo Silgranite sink to it, and gluing it to the backsplash too. Once it was done and cleaned up all the dust on it, we all noticed the pin holes everywhere and then even larger holes about the size of peas. I did not order a countertop that will trap food and bacteria in it, so I asked them to fix it. They said they could rip it all back up, and all the damages are at my costs. What? Now they are refusing to do anything about it saying I shouldn't have ordered a natural stone like Travertine....Hey, they sold it to me telling me it was a perfect choice. Do not ever get a countertop from them. It will be damaged and full of holes, and they will refuse to fix the problem too.

I know have a $3000.00 countertop full of bacteria filled holes, and they say no one can fix it--this and also over $700 in damages in the cabinets while installing it.

I had Home Depot install Silestone Countertops in June 2007. The work was hideous. Huge, gaping seams, one side sticking out farther than the other, countless nicks (Home Depot claims it's natural), and the countertop was not scribed to the wall. Before the installers left I wrote as many things as I could to ensure they knew of my dissatisfaction. Shortly thereafter I had many zone managers come and take pictures only to find that they were all filling in for someone else. It was like starting the process over and over. They sent the same installer back to re-do the seams and fill one of the huge gaps by the wall with caulk. I then had a zone manager tell me I could call a plumber, a backsplash guy, a caulker, a wallpaper guy to fix everything. It's December and my counters are still hideous.

I've written Frank Blake two personal letters, certified and return receipt. I've emailed customer service every month, sometimes twice a month. I've made many phone calls to let them know that along with the shoddy work on the countertops, they tore my wallpaper, nicked my ceramic sink, exposed the upper seam of my countertop and they forgot to glue down the island piece. The work is now costing more than the $6500.00 for the countertops, and Home Depot's response was to provide a backsplash on the sink area and change the color of the grout in the seams. I will never shop there again.

I bought my wife a Maytag smoothtop cooktop from Home Depot. Today they called to indicate that they had ended their installation contract with whoever was doing their installations effective immediately and would not honor my contract with them and do the installation of the cooktop. I canceled the order and feel compelled to warn you about doing business with Home Depot. They've ruined my Christmas, and I will never do business with them again.

Ruined Christmas and loss of the sale price, and interest on my credit card.

a couple years ago I had home depot do a kichen remodel. Reface the cabinets and new countertops. I feel that they totally abused me. I was going through a depression at the time and they made everything worse. When the guy did the cabinets he moved my 1954 gas range - I had the house about 8 years with no problem with the range. After he moved it, the oven no longer worked. They had some guy from the store come out and check the pilot out and couldn't light it so that was it. They had their call me and tell me that I couldn't prove it worked before so too bad. DO YOU BELIEVE IT!!!!

So I have gone ever since without an oven - just this past week or so I brought a new range and I am waiting for a guy to install it.

I still have a kitchen that only have half of my cabinets done correctly and I am still missing piece of my cabinets.

I bought a dishwasher on 6/4/07, delivered on 6/8/07. It was damaged, took it back and they gave me a number to call for another one. Had to wait 1 week for dishwasher number two. #2 delivered on 6/14/07, doesn't work and they took it back gave me the # to call for dishwasher #3. Told me I'd have to wait ANOTHER week for #3. Told them I want my money back. They won't give me my money back until NEXT WEEK because they have to get numbers from the delivery company and the manufacturer?

I am extremely unhappy with Home Depot concerning a kitchen remodel. We own a townhouse, which we currently rent out. We signed an agreement with Home Depot to install new cabinets and counter tops back on 03/30/07. We opened up a Home Depot account to pay for the cabinets and counter tops.

The actual cabinet installation started on Monday 05/14/07, since then the renters have not had a working kitchen. It is now 06/06/07 and they refused to pay their rent for June because we told them that the counter tops would be installed by the end of May and it is now June and they still don't have a working kitchen.

The cabinets cost $7885.44 and counter top (with sink $235.00) cost $3174.30. The cabinet installation was completed on 05/15/07 and the counter top installer came out on 05/16/07 to draw the template. They told us the counter tops would be installed in 10 days to 2 weeks, that would have been 5/30/07. On Thursday 05/31/07 I received a call from Home Depot saying that I needed to pay a balance due of $900.00 on the counter tops before they would install. I really didn't understand what the balance was for and why I had to pay $900.00. I told them that we had paid for the counter tops on the Home Depot account. On Friday 06/01/07 I received another call that said the we owed an extra $900.00 because when the installer re-measured there was an extra $900.00 of counter top.

At this point we started to question the measurements, why was it 30 % higher/different and if so where was the difference. We kept being told that we had not included the breakfast bar area/counter and we kept telling them that we had included it. Finally we went to the store on Tuesday 06/05/07 and we talked to the Assistant Manager Greg and he said the same thing that the extra was for the breakfast bar /Counter top area but said that he would get the original plan and the one from the installer and compare the difference and would get back to us on Wednesday morning.

When we heard from him on Wednesday 06/06/07 he said that the difference was not the breakfast area counter top but that they had not included the backspash and other areas and that was the difference. We have a written invoice No. 6640-225784 that states the price includes the backsplash. We bought the product based upon that price given us which included to backsplash.

In the meantime they called the installers to find out when they could install the counter tops and was told Friday June 15th ( our renters are going without a kitchen for nearly 5 weeks).

This kitchen counter top has now cost me an extra $900.00 plus rent for the month of June $1100.00. - that's a total of $2000.00 more than the original order/ cost of $3174.00

Contracted with Home Depot for installation of silestone countertops. The holes drilled into the countertops are not centered with the double sink purchased as part of the installation project. Contractor measured the sink, faucet and claimed everything was computerized and exact. He asked that the location of the holes be signed off on, trusting that the contractor knew what he was doing.

To date, we are unable to use our double sink. Water is only accessible to the smaller sink and we cannot use our garbage disposal without first pouring water into a glass and dumping it to the other side of the sink.

No satisfaction from Home Depot received or offered to fix the problem. We spent big dollars for these new countertops.

On 9/24/06, I purchased a pair of faucets from HomeDepot.com for $237.38. When they arrived in late October, they were not the model that had been displayed on their web site. I contacted HomeDepot.com to return the faucets and they agreed to pick them up and return them at their expense. On my December 2006 Visa statement, I expected to see the faucets credited, but they were not. On my next statement, no credit appeared. I can’t recall how many times I called them.

I am owed $237.38 plus I have been charged interest on my credit card at 16.24% APR plus I have foregone interest savings (5%) on the refund amount.

After installation, I went back to the store and asked salesperson in flooring/countertop dept which sealer to use. Bought product recommended and applied. Followed directions. Damage began soon after. Unbeknownst to me, acids (lemon juice, ketchup, vinegar) permanently etched the material. Returned to the store and explained problem. Was told I been sold the wrong sealer. This salesman sold me another sealer and a stain remover. Went home and applied. Damage continued. Returned to store and spoke with store manager, Janet Wheeler. She assured me there would be no problem, a claim would be filed with their ins. co. After many weeks battling with their ins. co (too detailed to go into here) my claim was denied. I received an estimate of almost $5 K to tear out the present countertop and replace with alternate material. The manager offered $750 toward the tear-out and a 10% discount on labor and materials.

I paid over $21,000 almost 2 years ago, they cut the hole for cook top in my kitchen too large and say I signed off on it. The cabinets were designed over downdraft so they were unable to hook it up.

I have been unable to cook in my home for almost two years now and have spent $10,000 in lawyer fees.

We remodeled our kitchen. We have waited over 3 months to finish.

We paid in advanced to measure; paid in advance $16,000 on the project; and we paid extra because the crown moulding was not sized to match. The installation is not finished, and there is no exact responses from the kitchen department.

I placed an order & paid $9657 for Premier (KraftMaid) kitchen cabinets on Aug 2, 06 with a written lead time of 4 -6 weeks. In a meantime I demolished my exist'g kitchen to prep for new one. After 3 weeks when I inquired about my order, I found out that my order was cancelled incorrectly by Premier by their fault (no change order was made) and they started the order on Aug 22 when I called. That puts my order for delivery on Sept 29th - leaving me for one month without kitchen.

Unnecessary one month with demolished kitchen while having 9 & 11 y.o. going to school. more than 8 phone calls to Home Depot and Premier asking to resolve the problem. Home Depot mgr at some point promised delivery of second part of the Sept. Premier consistently keep saying we cannot do anything about it.

In early April, my husband and I purchased about $15,000 worth of cabinets and install from Home Depot. We then sent in the rebate form for a $500 rebate gift card. The paper work said to wait 4-6 weeks. I carefully read all the fine print and made sure that I submitted every piece needed and on time. After 6 weeks, I called to check on the status, still not received they said. After another 2 weeks, I called and was told that it may have been lost because they were updating their systems and to please wait another 4-6 weeks. It has now been 16 weeks.

When I checked the status on their website today, it said that they've received the paperwork, but my receipts are not for the same purchase. In the meantime, I had also sent a letter to Bob Nardelli, President of Home Depot. I got a curt letter back stating that Home Depot's Management supports any decision made by the Rebate Center and is unable to make any exceptions regarding rebate requests. Good companies to not do business in this way or allow a third party fulfillment center to tarnish their name. I find it ironic that I found this site, as my husband and I had just discussed how this would be a perfect class action suit.

I have spent much too much time on the phone and online trying to find out the status of this. I had figured the $500 gift card into the budget for my complete kitchen remodel. Needless to say, the kitchen is still not complete (late August 2006) as we still await our rebate for purchase of additional materials. This has put much more stress on myself and my family, than a normal kitchen remodel.

We ordered kitchen cabinets and granite counters from the Weston, Florida store. The worst mistake of my life . All I am having is agravation. The cabinets came too big to fit on the avalible space. I had to go and purchase cabinets from other Home Depot stores to get what I needed. The quality of the wood is bad. Al colors and with blemishes. Not as advertised on the samples at the store. We paid for the measuring of the space, and after all that,.. they still came too big. All they could say is I gues they made a mistake. I have been without a kitchen for 8 weeks now. With no end in sight, I am wondering if I will ever have a kitchen again.

The granite top has been the culprit for the most part. We have waisted about 7 working days of pay just waiting for them just to cancel or just not even showing up. Just to measure the granite took about 3 weeks. Then to deliver the granite, I do not know since nobody seems to know anything. The store manager says they can not do anything about it. All I can do is wait.... or change to another vendor and start from scratch. Of course you figure, I am already in the soup, I'll stick with it. But then that may be the only way to get it to move. If you ever order anything from The Home Depot, you know it must be paid in advance, so there is no way you can hold money for damages or other problems. I am also still waiting for other parts of the cabinets to show up. The came late and broken so the had to re-order them. The gentlemen that we dealt with is no much help, and his attitude is of buy your granite somewhere else or wait.

Between me and my wife I have used about 5 days each of pay, not to mention the expense and inconvinience of eating out or pre-prepared food. Driving arround all over south florida for parts to complete the caniets, and lots of time and time.

I had the kitchen cabinets refaced in my tiny kitchen. It cost me $7500.00. I thought they did a good job until 10 months later when I tried to pull out a cabinet in my livingroom. It was stuck to the wall by the refacer's screws. Not only that, I noticed screws all over a large section of the wall. We called the contractor first. Her name was Kathy and she was no longer with Home Depot. We then called Home Depot and got to a Mr. Lee who gave my husband lip service but didn't offer to come out and look. After all, the job was over and they were paid. My husband called several more times and got no response except Oh, isn't that too bad. We still have the screws on the living room wall. My husband is 81 with a severe heart condition and cannot remove them and neither can I.

The wall looks terrible. Though I am forced to buy things from Home Depot because they are close by, I would never again allow them to install anything or even touch my home. Handymen are expensive, and Home Depot should have taken care of the problem.

On 5/5/06 I ordered kitchen cabinets from Home Depot. They sent a subcontractor out to measure and install the cabinets for the sum of $2000.

This subcontractor ordered the wrong size cabinets - the upper one should have been 18 inches and the bottom one 15. He reversed the sizes and his men installed them that way so my stove door would only open 4 inches and hit the wall, and the refrigerator door hit the cabinet on the right and wouldn't open any more 2 inches. They dropped a cabinet and made gouges in my wooden floor. The first time they came one worker asked ME to go to home depot and buy some supplies that he needed.

Another company, Innovation, came to measure for the counter top. He told my son and me he never so such a horrific job of installing anything.

I contracted with Home Depot to install granite counter tops in my kitchen. The cost quoted to me was $6591.00 which I paid (required by Home Depot). I ask the HD salesperson if this was the total cost. She said yes it was. The Subcontractors came out removed the old counter tops and back splash, in the process sawing each of the two old counter tops into two pieces in the process of making a template for the new granite tops. The new tops were fabricated and when I was expecting the new tops to be installed, I got a call from Home Depot telling me that I owed an additional $3735.00 which had to be paid before the new tops could be installed.

Needless to say I was both surprised and angry. I consulted with an attorney about the matter. He reviewed the contract and said that I probably had a good case, but that I could not expect to be awarded legal fees, etc. I found myself in a position where I paid Home Depot or I paid the attorney (which also meant a long delay). I attempted to reach a compromise with Home Depot, offering to pay 1/2 of the extra cost. Home Depot refused to negotiate.

The pressure from my wife was intense, so I caved in and paid the $3735.00 and am presently waiting for the tops to be installed. One can be assured that I will never enter a Home Depot store again. For information purposes, I got a bid from a local independent store and the bid was approximately $2000.00 less than the Home Depot cost. I was too trusting of Home Depot and it cost me dearly.

Paid $3735 more than I contracted for as I was put in a position where Home Depot had $6951 of my money, my kitchen was in a shambles, and the cost and time involved in a legal battle were more than I cared to endure. Home Depot's stand was that a final bid cannot be determined until after the old counter tops are removed (in my case destroyed). This is pure BS, and my feeling is that this is basically a Home Depot scam to trap the unwary.

(1) In December 2005, ordered kitchen cabinets for rented condo, they installed, but one door was wrong. They said would be delivered within 2-3 weeks. As of 5/2/06, still do not have.

(3) In January 2006, they measured the exterior door for a new storm and screen door. I picked out the door and was told this model would fit. When installer came, I was told the door was the wrong size and could not be installed. At this point, I said cancel it. I finally gave up and knew I could not depend on Home Depot any more.

This condo is an investment property and I lost two months winter rental (which is high in Florida) because of all the problems.

I purchased a kitchen from them in January, several doors were damaged and were faulty, the faulty doors were made out of square, there were 2 different styles of hinges that would not work, damaged cabinets also. Home Depot insisted on charging my wife a 15% restocking charge to return the faulty and damaged doors, they would only replace some of the doors and insisted on given her doors that were already opened, so they were damaged.

We called the complaints department 5 times, spoke to the store manager, assistant manager, kitchen sales lady, we were told nothing but lies re: getting replacement parts, we were also instructed that we should call the kitchen company ourselves as it was not Home Depot's responsibility to deal with faulty products.

We were finally sent the replacement doors and cabinets and they sent all the wrong items , even after I personally spoke to the rep from MillsPride (kitchen manufacturer) and also emailed him the sizes so he would know exactly whaty we needed. I am a time servered carpenter, fitted at least 400 kitchens in Europe over 30 years and have never seen a company behave in the manor that Home Depot have behaved.

I ordered kitchen cabinets from Home Depot in Wilbraham, MA on December 30, 2005. I had their installer measure twice for the cabinets. One area of my kitchen needed construction to fit an 84" cabinet and I was lead to believe that the installer would be doing that work. When my referred to demolition, I thought that I would be responsible to remove the existing counters and cabinets which I stated that I would take care of myself. My first cabinet order came in on January 26, 2006 and no one from the store came to inspect the cabinets as I was told they would.

My original installation date was February 23, 2006. On February 8th, I was mailed a cabinet door and found that it was the wrong color, they were all the wrong color. I contacted the Home Depot and I think the only reason that they dealt with me was because it was their fault the incorrect color was ordered and they were supposed to complete the installation. After many phone calls, my next date was scheduled for March 7th.

On March 6th the installer showed up at my home with the plumber and all of his workers. I asked why they were there and the installer said that he had told me they were beginning the install today. In fact the installer had told me that he would come there with his plumber to disconnect my gas stove and he would also inspect the second order of cabinets. While in my home, the installer sees that I did not do the "demolition and construction" that I was supposed to do and I told him that I removed the old counters and cabinets.. he then said that all he was there to do was install cabinets - no construction. But that he could do it for an additional $800.00. I told him to leave my house, called the Home Depot and fired them.

When I hired a REAL general contractor he came in about $700.00 less than Home Depot to complete everything. My new contractor had several problems - measuring of cabinets and my countertop were off, damaged parts. I have been dealing with Home Depot for the last (4) weeks to get redelivery dates all I get is the run around. I will never purchase a big ticket item from them again and I will tell everyone that I know to run away from Home Depot.

We engaged Home Depot, West Hills Kitchen Department to remodel our kitchen. The person who oversaw our remodel project quit Home Depot and the person replacing him has not been doing his job. All Home Depot personnel in the Kitchen Department told us not to utilize Home Depot for any of the ancillary work involved in Kitchen Remodel, such as an electrician, granite installer, etc. We were advised that it would be much more expensive to utilze Home Depot.

Consequently, Home Depot says that since we did not contract the entire job with them, they won't oversee the project. It was not less expensive to go outside HOme Depot, in fact in many cases it was more expensive. We paid our initial payment in July of 2005, it is March of 2006 and we are living without appliances, no sink, stove, oven etc. I have complained to corporate many times, and their staff is in India, so I can never speak to a person that could help me. I have left many messages at the local West Hills store, and no one calls me back. The company that they hire to istall the kitchen, Kitchen Concepts, call to say they will work a particular day, and then do not show up.

Designer came to the house Nov 6/2005 and measured for cabinets, wrong measurements. Came and picked up cabinets Jan 6/2005, reordered . Arrived Feb 8 and again most of the cabinets were wrong size. Tuo (kitchen designer ) ordered countertop, again wrong measurements. What a fiasaco! Still waiting for rest of cabinets and reorder countertop.

Now Manager (Brian) says they have done their responsibility. I have been advised to have another contractor to measure and make template and order the countertop and install. Add bill for stress and time without a kitchen in small claims court. 5 MONTHS IS A LONG TIME TO BE WITHOUT SINK OR COUNTER TO WORK ON. ALMOST IMPOSSIBLE FOR OLDER SENIORS. Having to eat out has been a burden on us as well as the expense.

The problems we have encoutered at Home Depot are so long that it required 9 pages to "summarize" for Customer "Cares" at Home Depot Corporate. We have spent $40,000 remodeling our kitchen. The project started in August and is still not complete.

Twice our credit card has been hit with charges for incomplete job with out discussion. Twice this has taken us over our credit limit. Twice we have received penalties for going over balance. Twice this has negitively impacted our credit. We have invested numerous hours trying to "clean up" so many of the messes - on the phone with the local store management and the HD corporate office. It would be impossible to describe the emotional aspect of this whole ordeal.

We have called Customer "CARES" and .... they don't.

In January 2005 I went into Home Depot to contract to have my kitchen remodeled. My initial visit to Home Depot was in November 2004. From the first I had problems - the cabinets I ordered were discontinued but i was never notified. I reordered the cabinets - upon receipt one of the cabinets was damaged in transit. It took about 4 weeks to get the new cabinet.

It took another four weeks to schedule someone to come out to take the old cabinets out and take out the old appliances. After all this time I was informed by the carpenter that the tiles had to be replaced. After about six weeks the new tiles were installed. We called Home Depot to tell we were again ready to have the cabinets installed. The guy that came to do the work did a terrible job.

I then called Home Depot to have someone else come to check out the work. Someone else did come to look at the work and I was told that they would come as soon as possible to fix what was wrong. To this date this has yet to be done.

In the meantime, I was sold a bathroom faucet for a kitchen faucet. The cabinets were improperly measured and the stove almost didn't fit in the space provided. The stove they sold us has an electric oven and a gas oven - we were not told we had to have a separate connection for the electric.

It is fourteen months now and our kitchen is still unfinished. Every time the carpenter comes there is another mess to clean up. It has taken more than six months to have my tiles ordered for the backsplash in the kitchen. I think I have been more than patient. I would say 14 months to remodel a 10 x 10 kitchen is more than sufficient time.

I don't feel as though I have been treated fairly by Home Depot. I have even complained to the home office several times without any success.

Home Depot gave us exagerated and unrealistic times for deliveries and completion of various stages of this project. We were billed and charged long before the any worker ever drove the first nail.

We were sold a brand of Corian Countertop in October 05 that would NOT be available to the public until mid Jan 06 (which was known by Home Depot in Oct). We were finally promised a credit for the unusable items sold to us, but never given one. This job would NOT have been completed had we not fired Home Depot's contractor and hired our own.

Went to the Home Depot to purchase three cabinets. Found two of the three needed and loaded them on a flatbed cart myself, since there was no one in orange around to assist. The third cabinet was only on display, so I sought out assistance.

After being sent to four different people--the other three "didn't handle that department", I finally found someone who was willing to help. She looked the SKU up and found there were nine available, but required a forklift to retrieve.

I then stood in that store over another 45 minutes listening to her first page someone from that department, then an MOD, with no response. I walked up to Customer Service and requested an MOD, and stood there another ten minutes waiting for someone to respond to that page. Finally, an MOD did appear and personally retrieved the cabinet with the forklift, and loaded it on my flatbed cart.

However, when I asked about assistance loading my car, I was informed that I simply had to ask the cashier to page someone when I checked out. When I asked if it would take as long to get that help as I waited for his assistance (an hour and 40 minutes!) he simply smiled. By then, I was in no mood for that response and when I asked to speak to his boss, he simply smiled broader.

His boss finally did appear, and the MOD I originally dealt with had the unmitigated temerity to stand there with a broad smile on his face as though making a customer wait well over an hour for one item was nothing less than thoroughly amusing.

My wife and I were happy to find a granite that we liked from the Home Depot Expo Center in Burlington, MA for our kitchen counter top. The store also offered 10% discount.

We placed the order on 1/22/06 and was told we would be contacted by a local stone yard for templating. At the same time, we rearranged our kitchen cabinet to increase our open space and cabinet work was done a few days later. The stone yard contractor finally called but failed to arrange a convenient time due to its inflexible policy. The contractor only offers either the morning or afternoon appointment (with 2-3 hours window) for just 20 minutes work.

I suggested to have the first appointment of the day or the last appointment of the day but the contractor said that it is not the way it works. I basically don't want to take a full day off due to 20 mins work because I have a long commute time. I then called the Kitchen Project Manager, Rob, at the Expo Center in Burlington, but he said the way it is. He offered nothing to resolve the situation.

I was told there are alternative stone yards Expo could use when I placed the order but he said it is not the case. I was referred to his boss, Dan Ryan, for further assistance. I called Dan on 1/30 and 1/31 (a total of 3 calls) but never got any return call. I then called Expo Customer Center at 1-800-553-3199 and the representative said someone will call you within 48 hours to resolve this issue.

No calls from Expo local or head office. I am just at the starting point of my kitchen remodeling project and already got this "don't care your concern" attitude from Expo. It is supposed to be the high-end Home Depot services but their services are a lot worse than a regular Home Depot. I will never go back to any Expo center.

Genevieve Escondido CA (02/02/06)

On 1/12/06 I purchased a wall oven and stove at the above Home Depot #1053. I was promised delivery on 1/18. On 1/18, I received a call from MayTag. Said they are on 'back order' and would come the following week. I called the store to get a time for the delivery. A man called and said the delivery was moved to 2/1. On 1/31, May Tag called and said that they are still manufacturing the oven and they would not go out until 2/21.

I have no stove or oven, am a 'senior' and in desperate need of the stove. At this point I went to the Store and asked for a refund. I had paid by check, that was cashed the following day, so they had my money since 1/13. The amount of the check is $1522.73. The customer service rep consulted with the manager, and then spent a good 1/2 hr making various calls to Maytag and GE.

I was getting impatient, as it only took 3 minutes to pay. I needed the money back in order to find another oven and stove. The rep and Asst Mgr insisted that I had to wait for 30 days for a check to come back to me from Atlanta, GA. They had robbed me of my dignity at that point. I 'lost it', crying and begging. After one hour, a woman came out from the back room and asked me if I had an ATM card for the account that I wrote the check on. I showed it to her.

She agreed to credit the monies back to my bank. She said that it would take 24 to 48 hrs. I have called the bank and they deny having received any credit and to check with Home Depot. Home Depot insisted that it has something to do with my bank.

I recently bought kitchen cabinets at Home Depot in Montgomery, Alabama and received a rebate form to send in for $400.00 back. I mailed all of the necessary forms on October 4, 2005 to Home Depot Rebate Service Center P.O. Box 8219 Wixom, MI 48393-8219.

I received an e-mail back on November 1, 2005 stating that they had only received two of the three items I sent. They had received the rebate form, and the receipt, but not the Special Services Agreement Invoice. I emailed them back to find out exactly what the form looked like. They e-mailed me back on November 4, 2005 and told me that I had 3 business days for the requested form to be postmarked and sent to them. I sent in the requested Special Services Agreement Invoice form on November 5, 2005.

I received a postcard on November 25, 2005 saying that they had received the Customer Service form, the receipt, but not the rebate form, which they had originally said they did have.

I e-mailed them back on November 25, 2005 questioning this and received a generic response on November 29, 2005 saying our rebate was not approved. I'm e-mailed them back on November 29, 2005 restating my problem with their denial and the reasons why. I requested a phone number where I could talk to someone and they never e-mailed me back with the requested info.

I have gone into our local Home Depot and had them call and explain everything to the rebate office and verify that I had everything documented and that they were in error, but they would not consider re-evaluating the claim or look at the documentation I had.

I ordered kitchen cabinets from Home Depot in January 2005. The cabinet department came to my home and measured the kitchen to ensure that the order would be correct. When the order arrived, all components where there. We demolished the old kitchen and started installing the new cabinets. It turned out that the rep. has mismeasured one base cabinet and therefore I could not complete the kitchen project.

When I contacted Home Depot they said I had to bring the wrong cabinet back to them before they could re-order it and it would take 6-8 weeks for a new one to arrive. I refused to bring it back and the rep. threatened to come to my house and take it away, I told her to go ahead; but she never did.

I contacted their store manager and district manager and neither would return my calls. My wife had a contact at their corporate office and sent a letter to the president. He never replied either. Meanwhile, the corporate office was telling us that we should have been compensated for meals and the installation of a temporary sink; we received neither.

2 months later the kitchen was finally complete. I will never purchase cabinets from Home Depot. Lowe's has all of my business now.

I bought a kitchen in 1994 on a 12 month promo. 6 months later had to get them to stop charging me late fees on a balance that wasn't due for another 6 months!

When the remainder of my original order was installed i asked numerous people for a detailed invoice so I could see what I was being billed for. To this day I don't have one. I have, however, been charged for a number of things I didn't ask for.

There was no dispute over the appliances and paid that portion of the bill as it was due (but not before I had to get a rep at Citi to remove late fees they'ed started charging me before the bill came due.)

In all this time I have been unable to see what they charged me for and receive a credit for their mistakes. I have talked to EVERYONE at the store, their customer "care" dept. which, by the way, i've called and have been listening to the recording asking me to stay on the line for 37 minutes as I write this and numerous people at Citibank credit.

I have been promised credits for late charges, interest fees, services not performed and a granite backsplash I never even ordered.

I now find out that they have reported me not once, but for the past 2 months, to the credit bureaus. My fico was over 700, but because of their incredible incompetance and a lack of desire to solve this my credit score has suffered.

While they admit that, once again, the charges were not due, they said Ihave to get this removed from the credit report.

I am drained and now worried about my credit. please help me to resolve what should be a very simple problem which, one year and dozens of phone calls later, I have not been able to.