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JOHN of grand rapids, MI June 16, 2009
rusting wall light, was told to contact company direct John of Ozone Park, NY June 20, 2009
We had a new kithcen installed last year. They were having a 12 month no payment, no interest deal going on at the time. However, the employee mismeasured everything. After she did the measurements on the computer we also mentioned that we were interested in purchasing a new refrigerator and stove. The appliances we purchased were supposed to fit the areas according to her measurements. There is a 6 inch gap between the refrigerator and the cabinets. The molding could not be attached. It looks like it's half-assed and should be torn down and done over with the right measurements, but Home Depot refuses to take responsibility because I didn't use the contractor they sent to install a 3000 kitchen because he wanted 11,000 to do the work. He claimed that all new plumbing and electrical work was needed which he knew for sure was not so. I have a skylight in my kithchen, there was nothing electrical or plumbing wise that needed to be done. So we went with our own professional contractors who did their best to put it up but it just wasn't measured right.
Now I'm stuck paying for this rediculous looking kithcn. I tried to get fair compensation from Home Depot. I made several complaints. At first, they told me they were going to send someone to look at it but no one ever showed. Then they tried to compensate me with a 200 discount certificate toward my next Home Depot purchase. Why on earth,after this experience, would I ever want to purchase anything from Home Depot again. I would have settled for a Certificate from Lowe's or something. R of Barnegat, NJ April 20, 2009
Went with Home Depot for my new kitchen rather than a private local company because of a Thomasville Cabinet and Home Depot rebate promotion. The cabinets I liked at both stores were near identical, but at HD if I also bought my kitchen sink and one major appliance, coupled with my nearly 7000 kitchen cabinets, I qualified for a 500 rebate. So as it was like getting a sink and dishwasher for free, I went with HD instead of a privately owned business. Shame on me! In addition to making copies of all receipts and order forms, highlighting and circling where required, and sending the rebate packet certified mail on December 29th, no rebate had arrived my March 12th- well after 8/10 weeks which was on the rebate form.
When I called on March 12th I was told that my rebate was valid and in process and a check will be sent within 15 business days. As the fellow on the phone, while helpful, spoke broken English, I called back the next day just in case: I spoke to another fellow who again told me it was valid and in process. After 15 business days I had still not received my 500 rebate. I decided that since Home Depot in Manahawkin had my 7000 and not this rebate center I would go to the manager. Bob told me that he had not had any other complaints or problems from customers regarding this rebate and that if I did not get satisfaction soon to come to see him.
I suppose it should be said that I am a person who is quite organized and keep all of my receipts and copies etc., but in this case it is hardly of any use. I again contacted the rebate center and spoke to yet another person who looked up my records and told me that it was going to my supervisor and will be resolved in 7-10 business days. I called back again before 10 days and interestingly enough got the same fellow on the phone who assured me he had personally handled my claim and it would be resolved.
no rebate has yet to arrive and we are now on the 20th of April. I finally had all of my files and records and copies on the HD counter and their customer service rep Sally got the same answer on the phone as I: that it was in process and I would get a rebate within 15 business days. The customer service rep was impressed that I had a list of every phone call: time and with whom I spoke at the rebate center; even she agreed that something seemed amiss, as she certainly could not only see my receipts and the copies of where I circled the qualifying items and such, but I also provided the rebate center with a very concise letter listing all of the enclosed materials.
I could not have been any more organized nor could I have been any more qualified for the rebate. I suspect that it won't ever come and I realize I should have bought the cabinets from the local business and kept my money in southern Ocean County and not the massive corporate giant that is Home Depot. I am very disappointed.
Heather of Victoria, BC April 19, 2009
On March 14th I ordered kitchen cabinets from Home Depot. They were stadard measurements except for one small unit. They arrive three weeks late after being assured they were on route and due on the 6th of April. They finally arrived on the 19th and I was advised that the one small cabinet was back-ordered for another two weeks. I hired a man to pick them up and bring them to my home. The first two boxes were fine but the third contained a badly damaged panel even though the box was undamaged.
I then proceeded to open all fo the otehr boxes and found that three boxes contained the correct doors and the other four had a different style. I called Home depot and they told me to call the 1 800 number and the supplier would be able to courier out the replacement part. They then told me to bring back the incorrect doors and they would re-order them for me. I told them this was clearly a major inconvenience to me as I have been without a kitchen since April 8th when I pulled out the old cabinets in preparation for the new ones.
I asked them to send someone to collect the wrong doors and to make the 1 800 call themselves to fast track the shipment of the right doors and the replacement panel. Donna the manager in the store told me she would not send anyone to collect the incorrect materials and she would not make the call to the manufacturer. I asked for the Store manager and was told he was out of the province. I am now faced with another substantial delay and a further two trips to Home Depot-to deliver the faulty parts and to collect the new ones when they arrive.
Jeff And Andrea Draves of Guelph, ON April 7, 2009
It's a long story that involves many trips to our house for a kitchen counter and counter top instalation. Each time something was to be done, it was done wrong or was poorly finished. Each time we called to have someone fix the poor job, other damage was done. We are azsking for a 4th and final visit to repair all the damage from previous installations and repairs with no luck. The Depot is trying to hold the trades responsible and asking them to fix each others mess. We have email strings, etc. If we pay the Home Depot for the job, we don't care who comes to fix it, just fix it. 4 months and we are still not done.
cracked wood on face of counter, as well as inside the cupboards. Nails are not flush to cabinet surface and not properly covered.
Joey A Divens of Thorofare, NJ March 27, 2009
On 3/18/09 I sent you a email about my countertop as of todate I have not gotten any answer on 3/21/09 you said that it will be under review why is this taking so long you have 150.00 of my money all I want was to have someone to inspect the countertop the right way very disappoint about the way thing are being handle what about the customer no one is paying me for my inconvenience.
Joey A Divens of Thorofare, NJ March 19, 2009
Six month ago I had a countertop install on 2/18/09 my tenant call me to tell me about the countertop I went to go see it and top is bubble in some area. On 2/20/09 I call the sale person and reported the problem he said that will put it in. I had to pay 150.00 for the countertop people to come and inspect also told the sale person exactly what they were going to say because they have my money and wasn't going to replace.
On 2/27/09 inspector came to look at the top and that I did not seal it but I did because we put the sink in that was not my first did this before. This is my second complaint the first cost me big I am letting you know that I going public with this problem because Home Depot has been taking my money with no satisfaction. once they got the customer money they will not stand my there work just pass the buck.
All I ask for is that the inspector tell me the true because he can't tell just my looking under the sink you should take the sink out then you can say if I did or didn't put sealant around the sink that just is way to get off the hook. Other people had the same problem with home depot I will give the rest of property to Lowe's I lost all respect for company paid my bill on time and this is what I get.
Delores of Niskayuna, NY March 9, 2009
We purchased a new dishwasher from Home Depot in May of 2008. I have spent several thousand dollars at Home Depots over the years. Upon installation they ruined my garbage disposal and to that end I am out approximately 600. At the onset the installers said they did cause the damage and to that end I have been chasing this with three different companies to try and get what was promised to me. I had all my bills in order and have been told the check was in the mail as recently as Feb. 9th of this year...no check. There are so many details that I don't think this is the place where I would go through every single thing...but I have ALL INFORMATION REQUIRED AND ALL NAMES AND TIMES OF PEOPLE AND COMPANIES I HAVE DEALT WITH - TO NO AVAIL.
We, due to the cost of a new disposal and a slew of other things that happened as a result of the installation I have paid out approx. 600. to get my dishwasher up and running. We have been lied to so many times it is absolutely rediculous. I have spend the last year speaking with the subcontractor company that Home Depot contracts with to put the dishwasher in and then also with the Insurance Agency. I now have a 2 file of faxed, mailed, refaxed and phone conversations of dates that my 'check is in the mail' and this should have been no big deal for them. WE HAVE SPENT SO MUCH MONEY AT HOME DEPOT AND JUST WANT TO GET WHAT IS HONESTLY OWED TO US.
Sharon of De Quincy, LA February 21, 2009
Paid 100.00 for home depot to professionally measure my kitchen for a remodel. Brian came out and measured kitchen. At that time I asked him if I could fit a 12 in cabinet between refrigerator and stove. Brian told me that it would fit. Went to store and sat down with installer (who quit them) and ordered cabinets. Order was faxed to Brian and he approved it. Was told that I would be inconvenienced for about 2 weeks, with the installation. Was told that the cabinets would be delivered directly to my house. They were delivered to store. store delivers cabinets. Called for instatllation of cabinets around the middle of october 2008.
Had to fight with them to any response, Cabinets are in my garage space. Brian lied to me about when he would be available, megan the co-ordinator, failed to help. finally got them moving by calling the customer care number in atlanta. Brian comes out to my house with his underage son (maybe 13 yrs old) and installs cabinets in one day. It is not complete, but says he will be back. I wait another month and no installer. The customer care man has been in touch, but they will not even respond to him. Customer care guy emails somebody, and all of a sudden, I am getting results. I insist that they come and look at this kitchen, because, i am hysterical, and tell them they cannot make this right.
Luwanda, some big wig from baton rouge kept calling, but has not followed up, and assured me that they would make it right. Store manager comes out, because at this point, I will not allow the Professional installer, Brian, in my house with me alone, and takes cell phone pictures. He tells me that they will order the right size cabinets and fix it. This is right before Christmas. Merry Christmas. Then the cabinets come in, Brian and his boss and the store manager come to my house to finalize installation. They spend from 9am to 3pm at my house, and when they go to put the doors on the cabinets, they are the wrong doors. so they have to order new ones. Store manager tells me that, he will send a different installer, I believe, because he didn't want to have to be here with Brian, not because it really mattered to him.
Anyway, last tuesday, installer from Beaumont Tx arrived with the new doors and fill piece for dishwasher. And to his surprise, not mine, 1 of the doors is the wrong size, and thru 6 or 7 phone calls to Lake Charles Home Depot (megan, cheney) and the other is still in there store, which is a 45 minute ride one way from my home. Now they have to order another door and more toe kick, because the professional installer cut the toe kick too short. Mr cheney wanted installer to piece it, and both he and I said NO. It is now the end of Feb. I believe, I will be till March before the kitchen install is somewhat complete.
I was supposed to have a contract with Home Depot, they assured me that I would only be inconvenienced for 2 weeks. I have been without a kitchen for months, I didn't get the temporary sink, they were supposed to install. I was left to do dishes in my bathtub. I am a 62 year old women, living alone, this has been such a hardship, when you are held hostage in your own home.
David of North Hills, CA February 16, 2009
I had a water shut-off valve under my kitchen sink burst suddenly one evening, flooding my kitchen and forcing me to turn off the main water line to the house to stop the flow of water. I removed the broken fitting and drove down to the closest Home Depot to get a new part. By my watch, it was 10 minutes prior to closing, although their doors were already locked. I flagged down a manager through the window and showed him my problem. He took one look at me and, without saying a word, turned around and walked away.
I went home and spent that night with no water. The very next morning I went to a local plumbing supply store, paid a few nickels more for the same product, and received advice on proper the installation and general maintenance of my plumbing system that was worth thousands of dollars. This event took place a couple of years ago. Since then I have spent tens of thousands of dollars in renovations on my home. By my estimates, less than 100 of that went to Home Depot, and only in the event that the price was too small to warrant driving further to another store or when Home Depot was the only place that had the particular part I was looking for.
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