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Tim of Lake Charles, LA July 14, 2008
Tim of Lake Charles LA (07/14/08)
I bought a Folian 7 piece outdoor set from Home Depot last year and had it about two months. One morning, I went out to the table and found it had broken in a million pieces. To replace the glass will cost me around 200, which is half of what I paid for the whole set. I called Home Depot but the Folian set is no longer made.
Now I have no table to use. After I read all of the problems with this glass exploding, I am ready to file a suit against Home Depot or the manufacturer of this junk. I just wasted 500 on this set, and I can't use the table. Mary of Coleman, MI July 14, 2008
Mary of Coleman MI (07/14/08)
We were in the house when we heard the sound of breaking glass. We looked outside to find the table top smashed. It is just about one year from the date that I purchased it for 470 at Home Depot.
No physical injury, just a mess. Juan of Yonkers, NY July 14, 2008
Juan of Yonkers NY (07/14/08)
I rented out one of those home depot wast containers to clean out my back yard... i am undergoing alot of work remodeling my house.... i need to refinance out of a hard money loa ino a conventiona loan... in order to do get the best interest rte possible, i need to have my house as best as possible. home depot came and dropped off the container late... they said it would be friday... it came saturday....
they took up more than half of my driveway, when i had asked hem to park it all the way to the back of the driveway.... and when they picked it up, they demolished my retaining belgium block wall... and one 2 x 2 x 5 column that was attached to it... when i contacted them, they denied it was their fault.. they said it was already knocked out... and that they were goign to check with theier outsourced hauler. they never got back to me...
when i called back they kept on giving me the run around.. after a few weeks later, home depot, AKA ( represented by oakleaf) admitted to the damage and had a guy come out to my house and asses the damage... he came, ( Scott, Regional Market Manager) took pictures... and left... again a week went by...no word on anything....
whn i call up again... they wanted me to get a few estiates of the cost of the damage... now i feel that it should be done on thir part.... but whatever i did it. i send in my estimates... a week goes by.. no word again. when i finaly get a hold of a rep (Sherief), they tell me somebody should be calling me today, nothing happends, and then tommorrow, nothing happens. a week goes by again.
then when i call him again he explains to me that they ar trying to get the hauler to pay for the damage ( the outsourced hauler is Affordable in yonkers) but he will never pay and if he does it will be months from now... in te mean time i am stuck paying a hard money loan at a 14% rate and not being able to refinance to a 7% because of the damae.... if i refinance now, my house will be devalued and will get a higher rate than a 7% so yeah if there is anybody that can help me please let me know thanks
my property is damaged at an estimated cost of 8,000 or 9,000 in later and material, real estate property is probably more. William of Chillicothe, OH July 13, 2008
William of Chillicothe OH (07/13/08)
Tried to return my defected Bush Hog weed whacker, they replaced it but said they wouldn't do it again.
I am stuck with a bush Hog weed whacker/edger that won't feed, NOT EVEN the over -priced pre-filled spools that [they] sell. EXTREMELY aggravating to try and edge my yard when I have to stop and hand-feed the line every 5-6 feet. NOT HAPPY, it seems as if after the first year your machines break down, they do the job, but at about half or less of the first year. I also have a combo pack wirh saw;drill;&power driver and the batterys are shot and way too expensive to replace. Meddie of Tucson, AZ June 15, 2008
Meddie of Tucson AZ (06/15/08)
I live in Tucson, Arizona and on 6/8/08 (Sunday) went to Home Depot looking for a Chipper/Shredder (a product that chips tree branches). A Home Depot associate from the garden center helped me find it. He said it was a seasonal item and they didnt have any in stock in their store, but he located 6 of the same item at a store in Nogales, Arizona. They placed the order and requested the item to be transferred from Nogales. Nogales is about 1 1/2 hours south from Tucson. My understanding was that by Wednesday (6/11/08) the item should be in the Tucson store.
On Friday (6/13/08) at 8:00 pm, I stopped by the Home Depot and inquired about the Chipper to see if it had come in. I just wanted to make sure that the item was in and would be ready for the Fathers Day. The lady in customer service said the item was not in and it was scheduled for 6/15/08 (Sunday). The next day I called customer service to make sure the chipper was going to be in the store. Sara looked in the computer and said it showed that the item was in the store but , she had to ask one of the garden staff to locate it.
I got in the car and went to Home Depot. I asked one of the gentleman in the garden department to see if they had located the chipper, after he talked to a couple of people and his manager, they couldnt find the item and I left. Later on, Sara left a message that her manager was picking up the shredder from Nogales and it would be ready for pickup at 4:30pm, Saturday (6/14/08). So on Saturday, at 6pm, I was at Home Depot and they informed me that the item was in their Marana store. The store manager (a lady) said they could have it by Sunday afternoon.
The point of all this is to point out a lack of customer service and in nthis instance, created a dysfunctional system that created confusion for the customer. On top of the customer service mess, I spent at least 50.00 in gas, going back and forth in my big SUV to haul the item home. I told the lady at customer service that I would like to receive a refund on the item. It was a very disappointing situation, especially the day before Fathers Day with no gift for Dad!
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