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Home Depot Lawn & Garden

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Mark of Fruitland Park, FL July 27, 2008

Mark of Fruitland Park FL (07/27/08)
I bought my grill 720-0230 May 17th, 2006. As of this summer my burners are completely rusted through. Fire is shooting out of the back of it and it is unusable at this time. I've tried to call the phone numbers that have come with the grill and none of the numbers work. I haven't gone to home Depot with this problem but I plan a trip soon. These burners are supposed to be warranteed for three years.

Mary of Wall, NJ July 26, 2008

Mary of Wall NJ (07/26/08)
Ordered a fence in April 2008. Paid 3,850 Deposit. Never received fence. Called and Canceled in June. Never received refund.

I would like a full refund because I never received anything. Keep getting transferred to different people no one seems to be able to help me. I would alsolike interest on the money.

Gary of Sorrento, FL July 23, 2008

Gary of Sorrento FL (07/23/08)
I bought a 6 piece patio set from home depot on march 30, 2008. It included a rectangler table and 4 regular chairs and 2 swivel rocker chairs. Since then, both chairs have snapped off and I returned them both and two seperate times to home depot. They gladly gave me another chair but I am very upset at the quality of these chairs.

A gentlemen at home depot told me that even though they claim to be swivel rocker chairs they aren't built well enough to accomodate this. The whole reason i bought a more expensive set was to be able to have the swivel rocker chairs. I would like to get my money back on this set. Home depot said they can't gurantee that they will always carry these chairs. As a matter of fact they keep giving me the the floor models. They don't even keep them in stock. I am very upset with hampton bay for making such a inadequate product.

Cheryl of Colorado Springs, CO July 21, 2008

Cheryl of Colorado Springs CO (07/21/08)
On June 20, 2008 I bought a gas grill from Home Depot. They were offering free assembly so I opted for that and they said it would be about a week. They called me on July 1 to say it was ready. My son and I went to pick it up on July 4. When we saw it was damaged, I was not happy. But the dent was in the back and there were no scratches in the paint to cause rusting, so when they offered 10% off the price I accepted.

Then two guys tried to load it in my sons truck and dropped it. Then they decided to go get the fork lift, which they should have done in the first place. They scratched the tailgate and the grill now had scrapes and scratches which could allow rust. So I went back inside and said I didn't pay 700 for a damaged grill and asked for another one. After spending almost two hours there, I finally got a new one in the cue to be put together again. They said it might take awhile as they sold several grills that week.

They called on July 14 to say it was ready for pick up. We were out of town. My husband went to get it yesterday afternoon, July 20. He got there and they couldn't find our grill. They tried to pass off the floor model as ours, but Bill had just looked at it and saw the same scratches he had noticed on the floor model. When confronted, they admitted it was and they couldn't find our grill. They thought it had been sold earlier that day.

Then an employee said she thought she'd seen one with our name on it outside. Bill went to look and it was very damaged with parts missing, so we think it must have been the first one that had been damaged. So, after a month, and many hours of our time spent (we could have put it together in the time we all spent waiting for help!), Bill told them to give him our money back. He would find someplace else to buy a grill!!

It is very sad that there seems to be such poor service at this store. Even the individual employees we deal with are apologetic because they know they are understaffed and things are poorly managed. If this were the first and only incident, I wouldn't be writing this, but it isn't the first - just the largest. I hope someone from HD reads these postings and considers doing something to improve the situation. I will drive miles out of my way now to do business at Lowe's!!

Curt of Lake Zurich, IL July 16, 2008

Curt of Lake Zurich IL (07/16/08)
I have a 5 piece dana point dining set less than 1 year old. When we were out the glass broke. No apparent reason.

Glass broke into 1000 pieces on to deck lodged inbetween deck boards took hours two pick up.Home depot said to call bji they said back ordered 3 weeks and it will cost 175.00

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