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Suzanne of Ypsilanti, MI October 5, 2008
Suzanne of Ypsilanti MI (10/05/08)
We contacted Home Depot to install a fence. Home Depot came out to measure (we provided a copy of the land survey) and give us an estimate. Seemed to be reasonable so, according to their policy we paid for the fence before anyone came out to install. We submitted the plan to the sub division home association and were approved based on the measurements of the survey the plan for installation and the type of fence being installed. Ultimate Installation contacted us to set up an appointment for installation. People from Superior Fencing came out. They double checked the measurements against the survey (we provided another copy of the survey for reference).
On day one the crew put in fence posts. A few days later another crew came in and put up the panels. Everything looked OK with the exception that they moved one of our sprinkler heads without permission. We were able to fix that. Since everything looked OK I signed off (we used my credit card). Next thing we know, a neighbor is complaining that his sprinkler system isn't working because he believes the installation people hit his line.
Well, after much deliberating on incurring extra cost (and MULTIPLE calls to Home Depot/Ultimate Installation with NO HELP) we had a second survey done. WHAT THE HECK! They built the fence on our neighbor's plot. Come to find out, two of the neighbors's sprinkler heads are on our side of the fence.
Cost of fence, approx 3,300.00. Cost of second survey, 400.00. Any day now we fear the neighbor can have the fence portion on his land pulled down. We don't know where to start. We are cash strapped and what protection or recourse do we have as consumers in Michigan? Waneta of Bulverde, TX September 23, 2008
Waneta of Bulverde TX (09/23/08)
We recently purchased a Zero Radius Cub Cadet [our 2nd Zero Radius after a 42 Toro] with a 50 cutting capacity & a 22 HP Kawasaki Engine. After taking delivery we realized we didn't have manuals for the mower or engine. We returned to the store to request the manuals and were told they coud not find them, and that we could print them off the internet. We told them they should be the ones who printed them for us. A week later and no manuals, but they are working on the project.
Meanwhile I called the 800 number located on the Cub's body & the company said they'd send a manual for the mower, but could not send the engine manual and that we would have to contact Kawasaki for that. Sure glad HD isn't our banker. What a mess. And, we've found the same type help from HD through the years. Jimmy of Red Springs, NC September 9, 2008
Jimmy of Red Springs NC (09/09/08)
Refused to corperate, refund/exchange, 3269.00 ClubCadet riding lawnmower purchased less than 90 days. Lawnmower was broken. No paperwork or manuel was given at time of purchase. Was advised it would be mailed to us.
Caused stress related issues. Hardship with keeping grass cut. Ferman of Sutherland Springs, TX August 30, 2008
Ferman of Sutherland Springs TX (08/30/08)
Have a Yard Machine 38 Riding Lawnmower. Bought it new. Had it now for about 16 months. I have had so much trouble with the carburater. Had to buy 2 new ones and had to have one rebuilt, because we could not find a new one . That one is acting up so I took the mower to a repair shop. They cleaned out the carb. and it ran for about 3 hours,then has been cutting out, killing the motor.
The repair man said he has tried everywhere and can't find a replacement carb. He even ordered one, but gave up after so many backorders I won't be buying another Yard Machine again. I'm stuck with a mower that I can't even get repaired and have it run. Janice of Flushing, MI August 26, 2008
Janice of Flushing MI (08/26/08)
On 8/18/08 (around 8 pm) I went into buy mulch - parked at gate (only trunk blocking entrance). I had a gift card and was walking by clerk (Destiny) at station - she angrily said move your car. Told her I was just picking up mulch and would only be a minute.She again said - move your car> She said If you don't I'm calling security . I said go ahead.
Doug was loading mulch. I handed my card with credit and she again uttered words move your car third time. DOUG (emplyee who was wheeling out mulch) was shaking his head no. Security guy came and he just stood there - said nothing to me. Destiny angrily slapped down my receipt and my change by her station (she did not put receipt of my change in my hand) and left station.
I AM 76 YEARS OLD AND USE A CANE - EVEN WITH A CANE GREAT DIFFICULTY GETTING INTO A STORE. My question is why in the world would you hire such a vicious person. When I first approached her she immediately became enraged - and, I believe she had an issue with my race. Clearly being caucasian was an issue with her. She was out of control and scary. I am not steady on my feet and was frightened. Please look up my account and you will see items I have charged (3 toilets, 2 expensive storm doors). You certainly do not want to loose me as a customer. I shop 2 or 3 times a week using cash only.
I was shaking and crying by the time I got in my car and I was, of course, humuliated. I believed she was going to strike me but she did not - but thought she was going to when she came out from her station after she threw down my money and receipt. She threw her body around in a threatening manner - intentionally coming close to me. In all my years of shopping, I have never had such an experience. I believe, down the road, you are going to have a serious problem and she will be the source of it.
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