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Collette of Glenpool, OK June 6, 2008
Collette of Glenpool OK (06/06/08)
We visited their website and it said the Cub Cadet front tined tiller was there and in stock so we drove there just to find out they were not. We had them special order one for us. We had to pay for it upfront. The customer service rep told me to call in 10 days if I had not heard from them. I called them 10 days later as instructed and she said it was there and ready for pick up.
So, we drive all the way there and it turns out they never marked it for us and they sold our tiller to someone else. Then, they can't get us another one. We did have them take the charge off our card. Oh, and the reason things got mixed up is due to a known glitch in their system. This has happened to other people too and they openly admitted that. However, it does not bother them enough that they fix it.
As far as I am concerned, I owned that tiller and they stole my property and sold it. I am out the gas money it took for 2 trips to that Home Depot because their information on the net was wrong and because they told me to pick it up and sold it out from under me. I ended up having to buy a tiller somewhere else that was not as good. Rick of Omaha, NE June 3, 2008
Rick of Omaha NE (06/03/08)
We purchased a gas grill for our parents 50th. wedding anniversary, we ended up buying the dented up diplay model because nick the salaried mgr. on duty that day 5/24/08..said anything we bought would be dented,damaged before we even take it out of the box!!!..every worker we encountered that visit was just down right rude.
When I asked if the price could be reduced because it was the display model that had been sitting outside, and was handled and damaged from others, I was basically laughed at.It was to be a very special gift, and we felt bad about it, and our parents are in their 70,s so we didnt want to burden them with assembly duties.
There was also a rebate for a free tank of propane with the purchase, so my wife stood in line at their customer service for 1/2 hour, only to be rudely told that the home depot was out of forms, and we would have to print one off ourselves at home.I will NEVER shop at home depot again, and really think that the home office should do something about it. If our opinion really does count ,as their sales slip states, then their corporate office needs to investigate that store. There is a Lowes accross the street and I HAVE NEVER BEEN TREATED LIKE THAT THERE!!!!
Stressful, very poor customer service, damaged reputation to the store, felt very uncomfortable, and will never ever shop there again. Lauren of Oakville, OTHER June 3, 2008
Lauren of Oakville OTHER (06/03/08)
We purchased the Verrado patio set from Home Depot Canada in May 2005. By the second summer, the chair pad fabric started to shred. This summer (not even there yet!), the chair pad fabric has split in the middle of the chairs. But more importantly, yesterday I discovered one of the table legs (square tubular) has split at one of the corners and is opening up. The finish is coming off in large pieces also.
Home Depot's response is to send ME searching for the manufacturer. I've now read that JRA Furniture has filed for bankruptcy. You'd think that a large company that prides itself on customer satisfaction and product standards would not just wash their hands of this issue. Time to rethink the outsourcing of manufacturing to 'other' countries who don't know OUR standards!
We paid over 1000 for this set and now we have to get 14 (seven chairs) new chair pads/covers made, and repair the table -- if the glass top (large smoke colour) doesn't shatter first! J of Pinellas Park, FL May 13, 2008
J of Pinellas Park FL (05/13/08)
During the week of 5/4-10/08, I was on a working vacation on some property I own north of Canton Ga. I found that I needed about 50 bags of Quickcrete for the project I was working on and ordered them over the phone. I spoke to Chris. He was very helpful and told me I could have the concrete the next day. He said it would be delivered before noon. I explained that I appreciated that as I was due to return to my home in Fla the following day and wanted to get the job done before the forecasted rain hit(the concrete was to preserve the work I had already done which might be wiped out by the rain).
The next day I arrived at the property at 0930 hours to await delivery. At 1200 hours I called Home Depot in Canton to check on my order. Darrell said that I wasn't going to get it until some unknown time later. The AM truck had gone out and my order wasn't on it. I explained my dilemma. Darrell was less than sympathetic (can you spell irritated?). I told him I needed the materials as I had to leave for Fla. He told me to call back and speak to Nicole, his supervisor. She was at lunch. She would call me back shortly (her lunch break ended within 5-7 minutes).
15 minutes later I called the store again and asked for Nicole. Nicole was nicer than Darrell. I told he I had been promised the concrete by Chris. She checked with Chris. You'll never guess what he said....I was wrong. He never promised me an AM delivery. I, of course, admitted my ignorance, my hearing problems and my frequent bounts with dimentia. Not!! Nicole aparently tried to find me another truck so I could get my concrete before dark but couldn't. Naturally, I cancelled my order and left for Fla with a project half finished and my dream dashed.
I've been shopping almost exclusively at Home Depot for years. I got treated like just another little person who wouldn't make a bit of difference in their stock value if I never shopped there again. Trust me, I will think twice about doing so....unless, of course, dimentia sets in and I can't remember this bad experience and their lack of care....and Chris' bailing to cover his error!
Rev. of Philadelphia, PA May 11, 2008
Andrew of Philadelphia PA (05/11/08)
First,let you congradulate and personal thank you for a great gazebo. I have purchased many gazebos for me and others but you have the best. I recently purchase the Mediterra Gazebo 625617.I have many vistors coming to yard see your product. I was a former Deputy Mayor in the City of Philadelphia and this summer I will entertain the local Police,Firemen city officials and civic leaders. Thank for giving me the attractive gazebo to make my yard a pleasant place to visit. I am now a life time buyer with your company.
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