Home Depot Lawn & Garden

Today, we went to Home Depot to get plants that had been advertised. They did not have the advertised special and did not expect any to come in until Thursday, the day the ad is no longer valid. This is not the first time this has happened and I am so discouraged with Home Depot. If you are going to run an ad, have enough inventory to cover what you advertise. They of course had the next size to a dollar more, bait and switch. No wonder this company is going down the tubes. Goodbye Home Depot, Lowe's is right next door and Ace is always willing to honor their ads.

I purchased a Leaf Blower from Home Depot and tried to use it and it doesn't work. When I went to do an exchange, they refused since I can't locate my receipt. I find this to be unfair that I now have an item that can't be used. I spent a lot of time and money in that store, but I guess now, I will switch to Lowe's.

I returned a 30-gallon oak tree that I bought about 4 months ago. Store manager John ** refused to honor the same tree and refunded me with store credit instead. I explained to John ** that I didn't want the refund, but to replace the same 30-gallon tree. The tree's current price is about $136.0 and manager John ** wants me to pay half of the difference. I explained to John that I paid $65 originally to plant the tree and that I couldn't afford to pay any more money. John ** said that he couldn't replace the tree. I explained to John that I needed to replace the tree to cover the 30-gallon open pit for the safety of the pedestrians and for the safety of my mother when watering the plants. I explained to John ** the urgency to cover that pit for liability reasons. He refused to help me. Please call me to resolve and to prevent a possible accident.

On this date 3/19/12 at approx 6 pm, I walked into Home Depot located at 75 Frontage Rd, East Haven, CT and asked the employee who was working in the garden center if I could speak with someone to go through the steps/process for the care of my lawn. She was very polite and called on the phone to the person later identified as Joe who was working in the garden center to come and assist me.

To my surprise and dismay, she handed me the phone for which I spoke with Joe and he told me to look for the blue bag and read the directions and it will tell me the next steps to take for the care of my lawn. I was taken aback by this process because never in my life (customer service) have I talked to a person on the phone giving me instructions to read the back of a product and follow the steps. This to me was very unprofessional and really put a "sour" taste in my mouth knowing that Joe was not available to speak with me in person and held a conversation with me over the company phone nevertheless.

I was irate because in reading the back of the bag, I still had questions about the instructions on the back and no one was available. If it weren't for a very knowledgeable receiving manager named Lisa, who took the time to talk with me and give me suggestions, I would have walked out Home Depot never to come back to this location again. On this date, Home Depot did not get my business even though I am one out of millions of customers whom past through those doors. I believe word of mouth can be very powerful. In closing, my visit to this location was very unsatisfactory and disappointing. Signed by a person who will be going to Lowe's Garden Center for help!

I rented a garden tiller at Home Depot for $45 for four hours and was required to place a $175 deposit. I returned the tiller back in the required amount of time and was told that the difference would be credited back to my card. That never happened. I went into the store to complain and was told they would research it. They still haven't called back. There is no record of a credit to my bank account. I reported it to bank and they said they will investigate and couldn't find a credit. I think they didn't investigate thoroughly. I wonder how many people have the same experience but didn't check receipts.

I find it incredible that I signed a contract for windows and doors at the end of July 2011. To date my orders are incomplete and my house is a disaster. For the second time, the wrong door was delivered and the replacement of the damaged sills was done in a very shoddy manner. I have sent 3 faxes to the sales manager and have yet to receive a single response. The holidays are approaching and a contract valued at many thousands of dollars looks like a disaster. Absolutely no Home Depot is expediting the completion of this project nor have they coordinated with the buyer or anything.

I purchased an Ariens riding lawnmower on 5/7/10. A special was running on "blades for life" with the purchase of one of these models. I asked the associate how I would go about getting replacement blades. He indicated to me that I just call this store and let them know I needed blades. They would get them within two weeks and I could pick them up there.

I called the store on 6/25/11 to let them know that I needed new blades. Assistant store manager (ASM) told me that they did not get the blades but I had to go through Ariens. The problem is that Ariens indicates that I had to register with them that I purchased this lawnmower before the end of '10. If the Home Depot sales associate had just told me that, I could have registered for it and would have "blades for life". Now I am out of luck and have to pay for someting I already paid for. Lowe's is now my store!

On May 19th 2011 at approximately 11am, I purchased garden item, and asked the cashier if she would honor my veteran status (which they do). I displayed my VA ID Card. They said that you have to be 100% total disabled with Gov ID to qualify and they'll let it go this time. I found the Assistant Manager, Jeffery ** with district manager touring the store. Their response was,"thank you for sharing that, who is HD to qualify who a veteran is."

I am actually 100% total disabled, but what about our soldiers serving one or multiple tours in Iraq/Afghanistan and HD has the audacity to qualify who is a veteran. I will never support HD again.

How does HD attempt to promote customer service and the community with that Corporate March 2011 Policy? It is apparent that HD does not support our men/women serving our country and placing themselves in harm's way in service to you and our families. HD should be ashamed.

It started out as such a simple task. All I wanted to do was buy a garden tractor/mower. While shopping for same in the Vernon Home Depot, I was told about the deferred payment. That is, no fees for a year promotion and decided to a take advantage of that to purchase a $3,000 mower. I filled out the credit application at my home store in Vancouver, received approval and given an account number almost immediately. This is the last thing that went right. When I called the Vernon store to place the sale with my spiffy new charge account, I was told that I couldn't use it on a phone purchase! I pointed out that no one had told me of this limitation in either store while we were discussing the credit account and moreover the temporary credit form I was issued clearly stated that I was now eligible to shop with the account.

After many minutes of discussion, the person I was dealing with on the phone ran off to speak to someone with some vestige of authority who gave permission to hold the mower in my name until my permanent account card came in. After which, I promised to call and transfer the transaction to that account when the card has arrived. Some days went by and voila! The card arrived. Dutifully, I called Home Depot Vernon and made the transaction. So far so good. Next, I arranged the shipping with a third party shipping company to pick up the mower and transport it to it's final destination. When I called the Home Depot to set the shipping up on their end, I was told that they couldn't release the mower until they had physically seen the card that purchased it! This, apparently is due to Home Depot's loss prevention policy'. I had to tell them that it was not going to happen as my home in Vancouver is 450 km from Vernon and that the vacation home that the mower was going to is another 150 km further from Vernon.

After a couple more conversations with assorted people, I was promised that the store manager would call and straighten out the mess with me. I waited three hours and then simply called a John **** dealership and made the deal with them: same price, same credit terms, absolutely no hassle and about 10 minutes spent overall. They will lease with the shipping company to ensure prompt delivery as well. The home depot transaction has now been cancelled.

I went to Home Depot on 3/13/11 at about 10:00 am in the lawn and garden department. I got a 20 lbs bag of Vigro grass seed for $37.00 and I got a bag of another brand grass seed that was at the entrance of the store marked for $14.97. I went to get a bag of lawn soil and the spot where it was supposed to be was empty. However, up above the spot was a pallet of lawn soil. So I went to check out and told the check out person that I wanted a bag of lawn soil. She called to employee that were in the area to get the product down.

She told me that they had said it was not any more. Now I could see them and it was five of them standing around doing nothing. I told the check out that I would just go to Lowes and a bag. I had had it with this store. I pulled out my money before she had started checking me out and she said, "I don't have change for that", but someone was coming with change. I waited fifteen minutes and nobody showed. So I went into the store to check out when I got to the check out. She added up the stuff to $94.67 and I said that is not right. I got a bag of seed for $37.50 and a bag of seed that was marked at entrance of the lawn and garden for $14.97. She said it was not. So, I asked her to come and see. So she did and it was marked $14.97. By that time I was really upset so I walked around until I found a manager. His name is Tim. I told him all the things that had happen. He said he was sorry but he did not not ask me to show him the sign with the wrong price on it, or say that he would have the lawn soil drop down or even where the five workers were standing. Wow! Some care, some service. This Home Depot is pits, poor service, poor management. I am done with them.

I have been paying on a riding lawn mower for several years. The original purchase price was $2,400.00. My minimum payment has been mostly $36.00 monthly, and I have always paid $40 to $50 a month, and my balance is still $1190.00.

My receipt shows 2 APRs. one is 26.99% and the other being 21.99%, both of which seems excessive . I have never missed a payment, and I always had good credit . When I call Home Depot it turns out that Citibank is their bank, and after I called them I was told to call a "credit counseling service", which I don't qualify for. I bought and paid for 3 houses in my life and a lot of cars and motorcycles, and have never had any loans with 2 APRs, and after making a $46.00 payment, I see $23.20 dollars of that going to interest. I think this is outrageous, and I am told there is a consumer protection law against such things . So can anyone help me with this problem, as I have become totally and permanently disabled, and I am surviving on SSI, which as you know, isn't even getting a cost of living raise for the next 3 years.

I bought a Homelite Mightylite 26b leaf blower 2 years ago. Last year, it started running poorly. It runs for a few minutes and then just stops running. You never know how to set the chock it when the motor is warm. When warm, it will sometime run on half chock and other times full. It varies with each use. The blower is unpredictable in how it runs under different chock and run settings. When it does run, it's only for a few minutes before it dies and then it needs to cool off before you can start it. It's worthless.

I bought a Cub Cadet on 5/14/07. They were so helpful in telling me the details about the mower. We did the warranty over the phone on 6/21/07 at 2:10pm, so now that was done and we thought we were okay. Well not true, no warranty anymore either, even for the first year it was suppose to cover it. Not so.

We have had nothing but trouble ever since we bought the ** thing. It has been in and out of their shop ever since. Been to 2 other shops, plus Home Depot. Now 5 times to be exact. It is there again as I am writing this complaint, as now they want close to $800.00 parts[short block,etc. ]-plus labor- more for repairs. We paid over $200.00 last time they so called fixed it, new bearing[pulley] for the grass blade, they put in a new filter for the carb., a new belt in that. It didn't need it and it is doing the same thing it did every time I brought it there.

Attorney General will be my next step.

I purchased a Ryobi weed eater from Home Depot at the end of the summer 2009. Immediately, there were problems. The crank shaft did not allow the weed eater to cut. I took it back and Home Depot replaced it. Again, I had the same problem. This time I was told to take it to a Ryobi's warranty people. I have done this four times and each time it is returned to me and the problem is not resolved. I sent a letter to their corporate office and I am told to do the things I have already done. I explained to them that this weed eater has cost me time, gas and money each time I have to take it to the repair store. They simply need to replace it or return my money. They are continuing to sell this product knowing that it has a problem. The crank shaft will not spin to allow the weed eater to cut. The cap on the bump portion of the weed eater comes off throwing the cord and head off the weed eater.

They did not service the LT1050 at all before they delivered it. I have only had it for 2 months and the steering is locked up. I checked and there is no grease in the front end ever. I wonder what else hasn't been done? Also, the day they delivered it, one of the headlights went out and they were not interested in helping. They told me to go to a dealer. I didn't even ask them to pay, but no interest in helping occurred.

I woke up to find that 1 of my glass tops had shattered sometime during the night. The glass was all over the place including in my pool. I did not go to work that day so that I could clean up the area around the pool and get all of the glass out of the pool. I am not sure if the glass did any damage to the liner of the pool. Hopefully not, since the liner is only 4 years old. I can only wait and see if the liner has any cuts in it if they tear open from the pressure of the water. I still need to find a replacement top for my table because I do not wish to spend another couple of thousand dollars to replace the whole set since I have 2 sets that match.

Within the past three years, we have purchased more than 180 sections of fencing from several different Home Depot outlets. The fencing is a product of Empire Fence and has a very appealing look. We were pleased when we finished fencing the last areas of our property, and received many compliments on how it looked. Within the first year, I noticed some rust appearing on some of the sections. As time went on, the rust became corrosion and has resulted in our removal of many sections.

Virtually, all of the fencing needs to be replaced. The rep from Home Depot came out to our home and agreed that there was a significant product issue. He was able to negotiate an offer with the vendor in the amount of $1,700. We find this offer totally unacceptable as we have spent well over $4,000 for the fencing, not to mention the labor to install, and now the labor to remove and replace.

I purchase a Hampton bay patio set. Within 1 season, the complete sea started to peel completely off the chair frames. On the top of metal table, it began to chip off. I contacted Home Depot 8 times, left 6 messages and also sent out photos when requested. They have now stopped returning all calls. The value of this set was $900.00, which I feel we should at least been compensated for.

I bought a Cub Cadet LT 1045, 46" blade from Home Depot in September of 2006. It was a rebuilt mower, sold as new, with a $200.00 discount on it. So far, it has been in the shop 3 times, and at present, it has 46.2 hours on the hour meter. It has to go back into the shop a fourth time, and this time, for the same problem it had the last time - that the PTO will not engage the blades. Now, I admit that the mower rides nice, but a mower that does not cut grass is not a useful product. When we bought it, we got a new mower guarantee, and we bought an extended service warranty.

Home depot charges $100.00 to process the mower to their repair shop, and right now, the mower has more miles on it by going back and forth to the repair shop than it does for actual hours of usage for actually doing what it is supposed to do. I contacted Home Depot about this and was basically told, "We have your money, and you have the problem." Other than allowing me to bring it back to the store where it was purchased and paying the $100.00 fee to get it back after it is supposedly repaired, they offer nothing.

At this point, I have completely given up on this mower as I simply cannot afford to keep giving Home Depot money to continue to fix the same problem. They said that since it was a rebuilt mower, they have no duty to do anything which is fair for them, but when I bought it, they gave me a new mower guarantee. If, as they contend, they have no duty to do anything because it was a rebuild, why would they give me a new mower guarantee? We have an acre of ground and it takes about 3 hours to mow the complete acre. Divide that amount of time by the hours on the hour meter and you can see how often this mower has been broken down. We have had to buy a push mower to mow some of the grass, which my wife does as it is hard for me to walk that much.

On Dec. 1, 2007, I purchased from Home Depot a Toro Riding lawn tractor model LX 500-621-616. In May 2010, the transmission and drive belt failed and the mower needed major repair. I asked Home Depot to cover it under warranty, they told me the lawn tractor had a 2-year warranty and that it has expired. But they would ask Toro about possible extended warranty. Toro responded through Home Depot and gave them 3 local dealers for them to forward to me. I was to have anyone of those three look at the mower for any manufacture defects. All 3 dealers refused to look at the lawn tractor telling me that Toro does not pay enough for warranty and that the mower is a piece of junk.

I called Home Depot and told them what happened, they again got in touch with Toro. Toro made arrangements with Foster Lawn Tractors to look at the mower. Foster found that the transmission was no good and the drive belt was worn out. Toro called me directly about the findings and said it is out of warranty and nothing will be done. I called Home Depot and they said there is nothing that can be done under warranty. After doing some research, this mower has had belt drive and transmission problems. The transmission part number has changed, so they might have changed the transmission out on this tractor. I sent the mower out to a local dealer to get it fixed. What can I do for reimbursement from Home Depot? Economic damage is the cost of repairs around $650.00, plus transportation of tractor. No physical damage done.

I ordered a shed from Home Depot on 6 June. It arrived in the Tualatin store 15 June and has not been delivered to date. This is totally unacceptable. It's been 10 days.

I purchased a large palm tree from a Fresno Home Depot store in May of 2010. The gentleman in the garden department told me that the tree was too large to hang out of the back of my truck and that the tree would need to hang over the cab. After loading the tree, I realized the tree left a dent on the top of my truck. I went through the entire process of working through Home Depot's claim department. What a joke! They put the blame on me, even though I told them the manager and one of the garden department men said the tree should have never been loaded in the manner it was. Shop Lowe's! They care! The repair of my truck will be approximately $500.

I bought a glass top patio set and it exploded the first time we used it. My wife and I had some friends over for Memorial Day and we sat down to eat our food. We took about two bites and all of a sudden the table just exploded. My wife and my friend's wife were cut by the glass. All of our dishes broke and $100 worth of food was ruined. Thank God, our kids were not sitting there.

We recently purchased a Copano Bay 5-Piece Cushioned Chat Set with Firepit Table. We are not complaining about the product at all, in fact, we are very pleased with the furniture. We just wanted them to be aware that while we were unpacking the product, we found a large knife (or box cutter?) with Chinese writing on the blade. It was missing a handle and someone had taped a piece of cloth around the end. Neither of us were hurt or cut by the instrument, but we were concerned that if we had children trying to help us unload the box quickly so that they could play with it, we might have had a different outcome. We kept the knife and would be glad to e-mail a picture. Let's all hope this was just an accident and doesn't become a common incident.

I purchased not only the glass top table, umbrella, stand, and chairs but the casual sofa, 2 chairs and ottoman set. I spent over $2600 on the entire set. I actually built a shed just to house this furniture in the winter! First, the paint pealed off and Home Depot said I needed to take it up with the manufacturer JR Manufacturing in California. At first they answered phone calls and said the paint chipped off because it shouldn't have been sold in New York! So why did Home Depot carry it?

I e-mailed, called, sent photos, called the California BBB, I tried over and over to get somewhere for months and got nowhere. The BBB in California said they do not even answer their phone anymore. Then one afternoon, I was in the backyard and heard an explosion! My glass-top table exploded into a million pieces! I was picking up millions of pieces of glass (which also landed in the bottom of my built-in pool) for weeks! I eventually gave up. I was considering flying the parking lot at Home Depot with my story, but said it wasn't worth it. I gave up. Now was looking on the Internet for new outdoor furniture and came upon this website! Hope someone can help.

My 10 month-old glass patio tabletop just exploded. It's not windy. It's not snowing. There's no hail or rain. How the heck am I going to get a tabletop for a patio set they are no longer making?

I bought a Homelite electric lawn mower, model UT13220, on May, 6, 2009. One week later the yellow start/stop handle broke in half. I called the manufacturer and was told to bring the lawn mower back to Home Depot and exchange it for a new one, which I did. On April 12, 2010, the yellow start/stop handle of the second lawn mower broke in half. I brought the lawn mower back to Home Depot for an in warranty repair.

The manufacturer's warranty is for 2 years. The repair company that Home Depot uses, Altaquip Charlotte, Joe Street, Charlotte, NC, 28206, said that the part was a "normal wear item and is not a manufacture defect". The manufacturer said the year before that this is not a normal wear item when they told me to return the first lawn mower. This part does not wear out. It is very thin for what it has to do so it is a design flaw. It very easily cracks and breaks off.

Home Depot charged me $47.00 for a whole new switch, part number AMR8000-516002, in which the handle is part of. I complained to the Home Depot customer service department and challenged that the part was not a manufacture defect. They gave me back my money. Other customers of the model UT13220 lawn mower may not know that they can challenge the repair cost.

The lawnmower had been giving us problems with the blades, and starting up. I replaced the blade myself, since Home Depot keeps coming up with reasons on why they couldn't fix it. I only had it less than a year so I fixed it myself. There was no damage but I had to wait until I could find the parts at a repair shop.

We, too, purchased a Hampton Bay patio set having two swivel rockers from Home Depot not more than one and a half years ago. The other day, the swivel base on one rocker snapped where the three braces (legs) meet the solder joints on the base of the rocker. My husband fell over! I took the chair to a welder and it cannot be repaired. Welder said it's cheap and flimsy. Shouldn't Home Depot refund our money? They can send it back to the manufacturer and demand a refund. If not, they can refuse to sell their products! Someone is going to get seriously hurt!

I called due to the issues with Hampton Bay furniture. I will not use the table or chairs because of the issues. She said she could see they needed to recall these but couldn't help. I am interested in being involved on a class action suit. I think the way they are doing this is very bad. I know everyone I see at Home Depot will know exactly how they stand about patio furniture. I will cancel my Home Depot card and start using my Lowe's card. This is a slap in the face to the people who trusted the Home Depot. They should be ashamed.

I have 2 cocktail tables with 2 swivel chairs and one of them swayed to one side when used by my guest at a super bowl party this Feb 2010 and almost caused a dreadful accident. I caught her in time but the braces and the base broke right before the welded joints and the welds weren't completed all the way around the tubes, just the bottom and part way on side of tubes. I guess there are reasons why some products cost less. They cut corners and cheap labor inferior engineering. Buy USA! Only ones that think we need the rest of these countries is our ** government. We have all we need right here!

My daughter and I ordered, bought and had Tuff Shed build a tall barn like Tuff Shed on our acreage in Wyoming in August of 2008. We went back in June of 2009 to find it completely demolished. In interviewing neighbors, we found it apparently lasted 3 months. This, after being told that: "This building isn't going anywhere. It weighs over 10,000 pounds. This is built to withstand 110mph winds." We trusted what we were told as well as the hype on their mission statement (do not believe customer satisfaction is their top priority) and their engineering claims.

From what I can find, the building apparently fell apart November 6 of 2008. The highest wind gust for that area, that day was, we think, 72mph, although weather underground says wind gusts up to 67. The point is that even the highest wind was well under 110mph I feel I have been scammed and Tuff Shed is cowardly hiding behind act of God they cannot prove. Home Depot said if we didn't get anywhere with Tuff Shed to go through them. That was farcical. I have communicated with John ** of Tuff Shed. He will do nothing. We communicated with Chris at Home Depot, then Rod T, Don, Walt.

I purchased a water pressure machine at Home Depot on 06/02/09 (Model: H200 / Serial Number: 93119344). After I used for about six times, the motor stopped working. I contacted the Husky company and talked for several days to them. They never gave me a positive answer to the problem. They never told me to send the machine for a look. The machine was purchased at $161.11.

purchase a cub cadet mower ltxi 1040 19hp 42'auto 2009 had nothing but problems been in the shop3 times since purchase in april 2009 ,making payments i just want them to take it back each time i began to cut something goes wrong how can i get out of this making payments on something i can't depend on

We purchase things for projects at our church, maybe $1000 per month, mostly at Home Depot. NO MORE!

My wife and I went to the Home Depot to purchase a ride on lawn mower. We went in June because they were having a promotion in which a gift card was given based on a specific amount spent. We spent $3800 for a Cub Cadet zero turn mower and this amount entiled us to a $500 gift card. The sales person who rang the sale through actually photo copied our reciept and faxed the copy to the rebate center to " speed things up "...well, after the first month of waiting and no response, I checked our staus and was informed that the wrong sku# was entered on the reciept. It seemed to be correct when they took our money but now it's wrong?

So next after multiple phone calls with the store manager and alot of " we'll get back to you" I was finally given a host of 1-800 #'s which put me through to automated phone-bots from Florida,Quebec,Toronto....and so on. Never getting through to an actual person. Well it's now Oct. 20, 2009 and still nothing. In fact, I just called the store tonight and found out the manager in charge of our dilema is now no longer employed at the Home Depot!! So, I am taking the mower back this weekend for a refund and will NEVER step foot in another Home Depot ever again. The whole rebate gift card promo is a big scam as far as I see it. I guess, if they screw over thousands of people, it's worth it to them, if the sales go up for every promo and a new crop of niave customers buy into the scam. Beware and learn from others misfortunes.

I purchased this yard machine by MTD two summers ago and since this that time it has been in the shop twice and currently is not working.This piece of equipment is only used 5 to 6 hrs a year and it should last 15 years or more. In the last 10-12 years I use my Home Depot account well into the thousands and I'm tired of purchasing tools that does not work properly.

I bought a deck set with 1 glass table and 4 chairs the chairs are falling apart only had this set 1 month store i got it at has no more would like your company to replace theses chairs....Set was called Home Perfect with beige chairs.One person fell though 1 chair

Purchased a model RTE112C WeedEater from The Home Depot and it worked fine until about the 3rd or 4th spool when it failed to release the string. Had to remove the spool and pull out the string manually. Got so frustrated I beat the thing on the ground and trashed it. No more Chinese WeedEaters for me.

Patio furniture large table glass exploded. Yes Exploded. No one was near it, no sign of vandalism, table just exploded. I am very concerned (scared) because I have another Hampton Bay large glass patio table that i am concerned is going to explode with people around it.

I purchased a GT1554 Lawn Tractor from Home Depot in May, 2009. The first time I ran it I noticed a distinct noise coming from the tractor after it had warmed up. It made a chirping noise. I called Home Depot, they told me they would ship it to the repair center they use however it is in Great Falls, MT which is 90 miles North of where we live. They told me it would be 4+ weeks to get it back, at least they were HONEST ABOUT TIME.

I took the mower to R&R on July 13, 2009. Today, it is August 10, 2009 and they still are waiting for a part. I started calling about 2 weeks after I took the tractor into R&R. I first was told that they did not look at the tractor for 2 weeks, I'd have waited to take it in if I had known that. Then, after another 1 1/2 week, I called and spoke to Kim (had to call twice, left a message and was not called back the first time). When she told me the parts were not there I asked if she would make a call to find out where the parts were, MISTAKE #1. Kim got angry, told me she did not have time to do this and she would call me when it was done!

I called again last week, August 7, T. Rask (the business owner) told me that Kim wouldn't talk to me, how about that for customer service? I called this morning, August 10, 2009 and was told that one of the two parts had arrived, still waiting on the second, I told them that it figured! Here is the deal, I understand that certain things our out of the control of business. I have been in business before. I have no tolerance for poor customer service and I am getting that, time after time.

I asked for the Kohler part numbers today and I was given some numbers, they are not on the parts listing I have from Kohler on the engine. I HAVE HAD THE WORST CUSTOMER SERVICE FROM THEM I HAVE EVER RECEIVED. R & R WOULD DISCOURAGE ME FROM PURCHASING ANYTHING ELSE FROM CUB CADET OR ANYTHING ELSE WHERE THEY ARE INVOLVED!

I bought the Cub Cadet because it seemed easier on my back to sit in the seat. Well, I bought it in May, it now has 12 hours on it. I have been without it for 4 weeks now and have no idea when I will get it back.

the advertisement was false. they did not wear well. I will definetally, not buy or believe your products again!!!!!!!!!!!!!!!

they were $ 29.97 each and i think i wasted my money, I was very dissapointed, i have many of I am very your products, and never had a problem with any of you other products.

We purchased a table at Home Depot 2 months ago. While sitting at the table, for no reason, the glass top shattered into a million pieces. It was so strange it caught everyone by surprise. No one was hurt by sheer luck but it could have severely injured someone by the shattered glass. The table is useless with no top. The top also held the umbrella. So we are out $600 for useless table.

I ordered a shed from Home Depot online on May 7, 2009. I received the shed on May 12, 2009, from a competent delivery company Con-way. I tried to return the shed. I called on May 18, 2009 and spoke with Chaz to begin the return process. I never heard from anyone. I called on May 26, 2009, Lisa said nonstop delivery had received the order for return tracking # **. I finally received a call from Larry on June 1, 2009, who said they would come pick it up on June 2, 2009. They showed up with a camper-top truck and had to take the return in two loads (one hour drive each way). I called on June 12, 2009, spoke with Karen, who said she updated my account and I should receive my refund credit in 5 to 7 business days. I called on June 23, 2009, and Phyllis said it was delivered to Suncast on June 18, 2009, and I had to wait 5 to 7 business days for my refund. It is now July 1, 2009 and I am still waiting for my refund. $1,685.35 wasted.

I purchased a Hampton Bay patio set at Home Depot Evans GA store and the glass table top exploded all over my concrete deck. I contacted the store and customer care # was given but they both said that they were not responsible and I would have to contact Hampton Bay and purchase another one. What a joke, given the fact that there have been hundreds of these things to shatter. If a company as big as Home Depot cannot stand behind what they sell and blame it on the maker of the product, the consumer does not stand a chance so I will never shop there again.

I bought a riding mower (model number 40507x8c) in 1996, and it is a great mower; but my gas tank split. My neighbor's did also, but he got his free but shipping. When I called, there is no recall; but for his, there were. What is with that? We have the same mower.

They refused to make good on a tree I purchased there in April because it wasn't in the original pot and I didn't have the receipt (it was in the ground all that time so that saves pots and receipts especially when you buy something in good faith). I will certainly tell any and every person that wants to listen about how I was treated.

This is the second grill I have had to return. I ordered the parts and started to take it apart in order to get a head start because I have a 25th wedding anniversary to cook for this weekend. Well, there is no way to take it apart. The screws are not able to be drilled out; then you have nothing to fasten the new ones to. The bracket that holds the burners is broken on one side and the spacers between the burners are broken or loose. I have taken it back to Home Depot. They attempted to fix it and they can't even do it. I really feel this should be replaced at Charmglow's expense. I feel Home Depot has gone beyond what anyone else would do! Thank you.

Home Depot referred us to the manufacturer who denied anything like this happening but this is the second time now. They will only replace the same cushions. If I or my visitors or grandchildren touched the cushions, they would have been seriously burned.

In less than one year, my old glass top table exploded. Now I have a patio set and no table! Home Depot does not respond. My neighbor has an identical set! Nice chairs, no table. How can they get away with this?

I purchased a 6-piece patio set when we moved here to Florida. It is on our lanai. It has only been 8 months and all our cushions have molded. What do you do when they don't even zip off?

I purchased a stainless steel grill and three of the five burners are rusted out and doesn't work. I called Home Depot and got a runaround. I think Home Depot should remove Charmglow if they are not going to stand behind their products they sell. Over 30 pages of complaints regarding Charmglow, I think we should start a class action lawsuit. I paid $499.99 for the five burner with a side burner stainless steel. I will never buy a Charmglow again.

My husband and I tried to purchase a patio set from Conroe Store. We finally left the store without making the purchase simply because no one would take the time to help us with the purchase. We spoke with three different employees and they did not have a clue about how we could make the purchase. It seems no one was assigned to the garden center. We found the perfect table, chairs, and umbrella for our newly built patio. Unfortunately, even though the store was open, no one was able to help us. We are still looking for patio furniture and Home Depot lost a sale. I find this really hard to believe. It certainly does not match the advertising messages they produce.

My swing fell apart. The bars on the swing rusted out and broke off! It rusted out on the armrest. I would like to get a replacement. Thanks.

On Saturday, April 4th, 2009, I contacted the Home Depot Store at 150 Pocono Commons, Stroudsburg, PA Store No. 4127 to ask about the warranty for my lawn installation. I was informed by Manager Linda ** that all installations are under warranty for a year. She then referred me to the Manager of installations, Cheryl ** who stated that she would contact the subcontractors, Scott and Joe from Extreme Transformations and the district manager of Home Depot, Charles ** in reference to my complaints. Charles ** visited my property around the end of April 2009. My wife pointed out all the gravel in the dirt and the areas that are unleveled and he acknowledge that there was a problem by calling me and taking pictures of my property and stated that it's obvious our lawn did not take because of the large amount of gravel in the top soil. Charles stated that he would see what he can do for me and gave him a few days for a resolution. After he left, I called him that following Thursday because I did not hear from him on Wednesday and he stated that he is still trying get in touch with the sub-contractors, to give him another day. That Friday past and I called Charles back on Monday, and we exchanged e-mails. After a couple of weeks, there was still no resolution. I then called corporate and spoke to Shondreka ** and she said she will investigate. She then called me back and stated that the district manager, Charles **, closed the case

Based on his opinion, we did not water the lawn as needed and the sub-contractors did us a favor by clearing additional areas and we did not obtain the recommended amount of dirt. The initial install was done on May 6th, 2008. After the install was completed, three weeks later, we noticed that there were huge rocks and two tree stumps that had surfaced and they needed to come back and redo those areas. They came back in July to fix the problem, but after they dug up all the huge rocks and pulled out the two tree stumps, they said that they will give us a load of dirt for obtaining a client through me, but in reality they needed the extra dirt to fix the property after they tumbled the yard for the second time.

The following complaints were made to Home Depot and the sub-contractors on April 4th 2009. My grass did not grow due to the large amount of gravel in the top soil they gave us. We have re-seeded, limed, fertilized and watered the lawn daily and the lawn did not take. The property was not properly graded after the final installation. Please keep in mind that my property was completely graded and leveled by the company that built my home. In fact, the sub-contractors acknowledged this during the initial consultation. In September of 2008, we realized that the final grading done by the sub-contractors left many unleveled areas and large puddles when it rained. We immediately tried to contact Scott and Joe from Extreme Transformations several times throughout the fall, but they did not respond to my messages. Winter came and I decided to re-visit the issue after winter was over.

I used the homelite weedeater for 1 season, each time I tried to start it it was a nightmare, when I went back to Home Depot they pretty much laughed me out of the door, it was my fault for buying the cheapest one!!

So the next summer arrives and the first time I go to 'try' and use it, it pours gasoline all over me, I was smoking a cigar when this happened, I virtually screamed for fear of catching fire! That aside, I tried again to get the folks at home depot to actually listen to me, this wasn't a defective product, this was a potential killer. This time they laughed louder, sorry, more than a year old now.

So once again, I tried to use it, I found the cause of the fuel leak, and using the parts from an old blower I did a 'repair' with some glue and the fuel lines. But alas, this year not only is it difficult to start, it is impossible, I don't want to give the folks at Home Depot the pleasure of laughing at me again, so I want to throw this piece of junk out.

However, I would like to find out if there is anyone else out there that have had the fuel pour experience, I destroyed a pair of good jeans, sneakers and $1 socks! But that was nothing compared to the third degree burns that I could have got.

purchased grill two years ago. never grilled evenly and never really heated up fully. wheels rusted and fell off, burners rusted and now can't use. Piece of garbage, pretty much like home depot lost $399 paid

Last year at the end of the year my husband bought me a beautiful patio set 7 piece table and chair as well as a bar set with bar stools. To my complete disappointment the bar stools broke as well as the two swivel chairs, in less than two months. The night they broke I threw a party, and four of my guests fell right down to the floor. One of my guests suffered a broken arm I was very upset by this.

To even make this worst I can't buy something I should not have to buy by itself i am told that I would have to rebuy the sets again. If I have to re-buy the sets it is going to cost me about $900.00 for both. All I want is for the bar stools and the two swivel chairs to be replaced.

Edited Com

This is really unbelivable last week i purchased 800.00$ worth of products on my debit card same account, what's the problem. I have been buying from home depot since they arrived in texas. On any giving year i will spend around 40,000.00 to 50,000.00 per year in home depot stores. I do special projects for all kinds of groups and business spending there money and mine in home depot stores. I believe someone needs to look into what happen on 5-13-09 at katy store south, because i was treated very poorly. I will not step foot in a other home depot store, will start trading with lowes.

I purchase the Blue Ember grill from Home Depot a little over a year ago. It works great with one tremendous problem; the heat shield and grease holder corroded to pieces. I have not been able to locate a replacement for these items. I contacted Blue Ember and numerous companies on the internet, but none have the replacement parts. Blue Ember states the warranty has expired and will not replace. I offered to purchase the part, but they will not respond to voice messages or emails. As I said the grill is very good, but don't expect any help or assistance from the company. I now have a $500 stainless steel grill that cannot be used. (note:The heat shield allow the open flames to heat the hoses and propane tank...very dangerous)

On February 22, 2007 I contracted with Home Depot Installations from the Kanata Canada store for a double level (2 floor) Sunroom to be built on back of my house. Home Depot used a service provider Mr.Dennis W of Vue Soluriums to do the installation. Through the entire process, there was many issues, one being that on July 7,07 the contractr started construction finaly even though he didn't have city permits to do so. This was a two level solurium, Believe or not he started the job from the top then did the bottom ! The product was from Temo Sunrooms, which we assumed was a very highest quality.

The construction took over two years and in the building plan we recieved, many changes were made to original drawings that we were originally sold on. The lower level room was to have higher quality triple pain windows and insulation in floor and ceiling, plus special window transit top and bottom to let the light in. They ended up having to put a big metal steel I-beam in the wrong place which they covered with wood, but blocks the view from those top transit windows.

The bigest problem is still an on going issue is they did not put the proper flashing attachments to the roof so there is water leaking into the top sunroom and progress'd down through the insulated floor to lower level room. Home Depot have considered this to be a condinsation issue and have closed the file and are expecting final payment for the job. However to date when it rains I have wetness on my floor in second level and they refuse to do anything about this. I have retained legal service however this is very costly and can not believe that a company of this size doesn't care about its costumers. This is a great deal of money for this job and I am totally not satisfied, I can not even put final flooring down in the room because of all the water issues.

So much Stress its making me not sleep at night. The total cost of room was $$34,462.00 we paid out to Home Depot already $19494.10 , and still they are sending collections after me for $14967.90, plust the legal fees I have incured already of $700.00 and nothing has even happend to help us yet.

Unfair bussiness practices on tool rentals

Lost $69.00 dollars on tools that could not get the job done. I understand the first rental fee but not the second rental fee for 15 seconds of use. All thier charges are legal just not good customer service i wont be back

Purchase a 10x10 Arrow Gazebo about 6 weeks ago. We should have been warn about this gazebo that is will not hold up in winds. Now I have a pile of junk in my backyard. No help from Home Depot plus they charge 80 dollars for delivery and we were only 6 miles away.

Loss of money and how to get rid of it now. I wish they would pick up their piece and dump it for me. Free of charge.

I purchased a generator on 9/22/08 and it broke so when I took it back to Home Depot on 10/4/08 they told me they would look at and charged me $35 for customer agreement recall amount. Then I got a call saying that it would cost $600 to fix it and they will not give me another one. They even told me I can complain to whoever I wanted specifically the Better Business Bureau and I still wouldn't get any help from them.

I am now out $500 for purchasing the generator.

I bought this Blue Ember grill From Home Depot less than a year ago . It came with missing parts that you so kindly sent to me. This Afternoon 3/29/09 at 1700 while cooking some ribs with one burner on and a interior temp of 350 degrees my wife had a fire start that she could not put out even with a dry chemical fire extinguisher from the kitchen. She had to reach into the bottom of the grill area where the burnt propane supply line was on fire and like a blow torch and turn off the propane tank valve. She had burns to her hair on her head . We are lucky that we did not lose out deck and house due to your grill malfunctioning.

Loss of grill, Loss of fire extinguisher , Loss of scalp hair

This was a very argivating experience for us and are last one we will be having... WE WILL NEVER DEAL WITH HOME DEPOT AGAIN....PERIOD!!!!!!!!! They are a complet bunch of useless morons...their customer friendlyness is well presented,,, however their is nothing they can do for you... We travelled a 2 hours in our car using our gas each time trying to resolve this matter and they never even tried to offer any compensation for their mistake!!!!!!! I STRONGLY ADVISE ANYONE OUT THEIR OF CONSIDERING BUYING FROM THEM TO BUY FROM A SMALLER OUTFITTER.... YOU MIGHT SPEND A LITTLE MORE... BUT YOU ARE HELPING SOMEONE OUT INSTEAD OF PUTTING THEM UNDER...ALSO IF YOU NEED ANYTHING AFTERWARDS THEY ARE WILLING TO HELP!!!!!!!!!!!!!!!!!

Purchased a geneator for ice storm, larger models unaviavble so I had to buy a lower wattage model. I took it back a couple of weeks later to exchange it for a larger used one. There were four used ones setting on the floor and would pay the difference of the cost. Home Depot would not accept the return. All papers and receipts were in hand. Generator is in excellent condition. I did not recieve a notice of no returns.

This was a father day gift from my wife. We have a heavy cover, and it has a lot of rust on the panels. We never had one to rust as bad this this grill.

I am looking to get a new top cover/awning for our patio swing. I can't find it anywhere. It fell apart after being up for two years. Like it was old material. It has always been protected. I would like to know how much a replacement will cost. The only info. that I have on it is: Charm Patio Swing by Hampton Bay #395 346 This is a Three Person Swing

I was called a month and a half later by HOme Depot saying that the trimmer was ready and that there would be a $70 charge for repair. When I questioned this, I was told that the carburetor needed to be rebuilt because I had put bad gas in the machine. There is no way! We spent $100 dollars on a piece of crap and a warranty! Now Home Depot is not willing to stand behind their warranty or the product they sold us. I going to Loewe's from now on.

Hi! I went to Home Depot to buy a Christmas cactus yesterday, Dec 8th. They have a lot of Christmas greenery so I assumed they would have them, lots of colors to choose from and the price is usually really good @ Home Depot. Well, they didn't have ANY for this Christmas season! The clerk in the garden area said the new store buyer didn't order ANY! I was really surprised and disappointed because they have carried them in the past. I ended up going to a local nursery and bought exactly what I wanted, a beautiful white Christmas cactus for a great price.

I've read other 'complaints' regarding Home Depot, and I too have experienced not being able to find help - where are all the employees? The store is so big and impersonal, so the smaller hardware stores, nurseries, etc- are so much more of a postivie shopping experience all around.

We bought a 5 piece dinette set. We have it in a sun room where it never gets wet, and the floor is covered with good in-door out-door carpet. All of the plastic pads that are on the leg bottoms have broken off, making it useless, except on cement.

We have nowher to use it, and i am not sure if we should. Home depot should make this right with everyone.

I had over $14,000.00 of wooden fence installed by THE HOME DEPOT. There was very poor workmanship. I had to call the builder back several time for cutting-corner. Still there are issues from improper installation. Also, 'the premium, deluxe wood should last 20 to 30 years, is falling apart in less than 6 months. I call and they, The Home Depot says don't worry you have a 3 year warranty. Imagine that?

They have sent someone out when I am not not here. The Guy replace about 4 boards and brags about getting $200 for replacing 4 boards. He has been back twice and not touched the heavy damaged areas. He does not call before he comes and I have not been here. He gets someone else to sign off he was her. The last several times I have called no one has responded.

One gate will not open at all. It is sunken down into the pavement. The other 2 gate stick together each time it rains and will not open. Nails have splits the wood around the gate and attempted to be fixed by adding multiple nails near the cracks. Some of the boards were nailed in cracks in frame and the boards were hanging loose. One of the cross frame 2/4s is broken, soon the whole panel will fall.

I am so disappointed in the labor and the product. I was told this product was better than the do-it-yourself product from Home Depot and was made of material that was softer and did not crack. The gentleman next door has a cheapo fence and it has been in great shape for years.

I had over $14,000.00 of wooden fence installed by THE HOME DEPOT. There was very poor workmanship. I had to call the builder back several time for "cutting-corner." Still there are issues from improper installation. Also, 'the premium, deluxe wood should last 20 to 30 years," is falling apart in less than 6 months. I call and they, "The Home Depot" says don't worry you have a 3 year warranty." Imagine that??? They have sent someone out when I am not not here. The Guy replace about 4 boards and brags about getting $200 for replacing 4 boards. He has been back twice and not touched the heavy damaged areas. He does not call before he comes and I have not been here. He gets someone else to sign off he was her. The last several times I have called no one has responded.

rusted and 2 burners do not work. I want a replacement. How do we work this out?

I have no complant about the company, the patio set we have, Calabria 3pc balcony Set, one of the chairs is missing the weld on the cross member of the seat. I have pictures but don't know where to send them. We purched the last set from Home Depot so I'm sure that they can not replace it. Please advise. Thanks

I bought two power planner for my home to save energy today I find out there was recall on it, what should I do? I went on internet and I find phone number 800- which is no correct,Thanks .

I bought a black & decker leaf hog, on 9-27-07, On 9-28, it completely stopped working. The unit was used a total of 4 times.

I have a piece of equipment that is not working. After calling the number on my receipt I got a message stating to send back to the company and pay for service and labor at my expense. I thought N B&D was such high quailty. They are off the list with me

I bought a Brinkman Stainless steel grill about a year ago from Home Depot and it has already rusted out. The burners have fallen off and the hoods over the burners are deteriarated. I email Brinkman to see if they would cover this problem and they said no. I didn't keep the email as I didn't know about this until today. I thought a warranty would cover it but they said no.

I was going to buy parts to fix it as it is only a little over a year old, but saw this on the internet today and I am afraid to even use it anymore. This thing sits under a patio cover with no moisture getting to it and it still rusted out. I have around $300 tied up in it and it needs to be thrown away. If I knew where to pursue it I would try to get my money back so I could buy another brand.

I bought your 7 piece Calabria dining set (425 041) and the back of one of the straight back chairs has a rip in the back fabric. The fabric has a one year warrenty.

Do not know how it happened. All I want is a new chair or fabric so I can replace it.

After we had hurricanes about 4 years ago I had purchased about 32 sections of 6' stockade fencing from Home Depot located in Kissimmee FL. The fence was sold as pressure treated. The fence now has all of the horizontal boards that support the fence rotting away.

I would like to have Home Depot replace all of these sections of fencing because it is clear that the pressure treating was not done properly and if it was it would not rot out this fast. Each section cost about $20.00 bringing the total to about $640.00 without tax and install. What can I do to have them replace a poor quality of fencing they sold as pressure treated.

The fence needs to be replaced as it is starting to fall apart and I do not have the finances to replace it and shouldnt have to at my cost. If we get a strong wind storm my fence will go flying all over and objects could break my and or neighbors windows.

I need to replace the burners on my M/N 720-003G-HD-05. While retrieving the Model number, I noticed that the gas hose was melted to the top of the box. I Guess now I need more than just new burners. A quick search online brought me to this page. Wow, I guess I'am not alone. Now what do I do!

We contacted Home Depot to install a fence. Home Depot came out to measure (we provided a copy of the land survey) and give us an estimate. Seemed to be reasonable so, according to their policy we paid for the fence before anyone came out to install. We submitted the plan to the sub division home association and were approved based on the measurements of the survey the plan for installation and the type of fence being installed. Ultimate Installation contacted us to set up an appointment for installation. People from Superior Fencing came out. They double checked the measurements against the survey (we provided another copy of the survey for reference).

On day one the crew put in fence posts. A few days later another crew came in and put up the panels. Everything looked OK with the exception that they moved one of our sprinkler heads without permission. We were able to fix that. Since everything looked OK I signed off (we used my credit card). Next thing we know, a neighbor is complaining that his sprinkler system isn't working because he believes the installation people hit his line.

Well, after much deliberating on incurring extra cost (and MULTIPLE calls to Home Depot/Ultimate Installation with NO HELP) we had a second survey done. WHAT THE HECK! They built the fence on our neighbor's plot. Come to find out, two of the neighbors's sprinkler heads are on our side of the fence.

Cost of fence, approx 3,300.00. Cost of second survey, 400.00. Any day now we fear the neighbor can have the fence portion on his land pulled down. We don't know where to start. We are cash strapped and what protection or recourse do we have as consumers in Michigan?

We recently purchased a Zero Radius Cub Cadet [our 2nd Zero Radius after a 42 Toro] with a 50 cutting capacity & a 22 HP Kawasaki Engine. After taking delivery we realized we didn't have manuals for the mower or engine. We returned to the store to request the manuals and were told they coud not find them, and that we could print them off the internet. We told them they should be the ones who printed them for us. A week later and no manuals, but they are working on the project.

Meanwhile I called the 800 number located on the Cub's body & the company said they'd send a manual for the mower, but could not send the engine manual and that we would have to contact Kawasaki for that. Sure glad HD isn't our banker. What a mess. And, we've found the same type help from HD through the years.

Refused to corperate, refund/exchange, $3269.00 ClubCadet riding lawnmower purchased less than 90 days. Lawnmower was broken. No paperwork or manuel was given at time of purchase. Was advised it would be mailed to us.

Caused stress related issues. Hardship with keeping grass cut.

Have a Yard Machine 38 Riding Lawnmower. Bought it new. Had it now for about 16 months. I have had so much trouble with the carburater. Had to buy 2 new ones and had to have one rebuilt, because we could not find a new one . That one is acting up so I took the mower to a repair shop. They cleaned out the carb. and it ran for about 3 hours,then has been cutting out, killing the motor.

The repair man said he has tried everywhere and can't find a replacement carb. He even ordered one, but gave up after so many backorders I won't be buying another Yard Machine again. I'm stuck with a mower that I can't even get repaired and have it run.

On 8/18/08 (around 8 pm) I went into buy mulch - parked at gate (only trunk blocking entrance). I had a gift card and was walking by clerk (Destiny) at station - she angrily said move your car. Told her I was just picking up mulch and would only be a minute.She again said - move your car> She said If you don't I'm calling security . I said go ahead.

Doug was loading mulch. I handed my card with credit and she again uttered words move your car third time. DOUG (emplyee who was wheeling out mulch) was shaking his head no. Security guy came and he just stood there - said nothing to me. Destiny angrily slapped down my receipt and my change by her station (she did not put receipt of my change in my hand) and left station.

I AM 76 YEARS OLD AND USE A CANE - EVEN WITH A CANE GREAT DIFFICULTY GETTING INTO A STORE. My question is why in the world would you hire such a vicious person. When I first approached her she immediately became enraged - and, I believe she had an issue with my race. Clearly being caucasian was an issue with her. She was out of control and scary. I am not steady on my feet and was frightened. Please look up my account and you will see items I have charged (3 toilets, 2 expensive storm doors). You certainly do not want to loose me as a customer. I shop 2 or 3 times a week using cash only.

I was shaking and crying by the time I got in my car and I was, of course, humuliated. I believed she was going to strike me but she did not - but thought she was going to when she came out from her station after she threw down my money and receipt. She threw her body around in a threatening manner - intentionally coming close to me. In all my years of shopping, I have never had such an experience. I believe, down the road, you are going to have a serious problem and she will be the source of it.

In June 2008 my husband purchased a brand new Jackson model wheelbarrow from Home Depot. It came with a partially inflated tire. He took it to a near by gas station to inflate the tire. While inflating the tire popped, however when the tire popped, the metal rim buckled. When the rim buckled it crushed bones in his left hand. The explosion was so forceful, he was knocked backwards and broke his right thumb. He had bruised and cuts on his arms and legs in additon to all the broken bones. He has had two surgerys and has accumalated almost $20,000. in medical procedures. He lost work, and income as did I, to care for him and had two casts for 6 weeks. He is now in therapy twice a week.

I bought my grill 720-0230 May 17th, 2006. As of this summer my burners are completely rusted through. Fire is shooting out of the back of it and it is unusable at this time. I've tried to call the phone numbers that have come with the grill and none of the numbers work. I haven't gone to home Depot with this problem but I plan a trip soon. These burners are supposed to be warranteed for three years.

Ordered a fence in April 2008. Paid $3,850 Deposit. Never received fence. Called and Canceled in June. Never received refund.

I would like a full refund because I never received anything. Keep getting transferred to different people no one seems to be able to help me. I would alsolike interest on the money.

I bought a 6 piece patio set from home depot on march 30, 2008. It included a rectangler table and 4 regular chairs and 2 swivel rocker chairs. Since then, both chairs have snapped off and I returned them both and two seperate times to home depot. They gladly gave me another chair but I am very upset at the quality of these chairs.

A gentlemen at home depot told me that even though they claim to be swivel rocker chairs they aren't built well enough to accomodate this. The whole reason i bought a more expensive set was to be able to have the swivel rocker chairs. I would like to get my money back on this set. Home depot said they can't gurantee that they will always carry these chairs. As a matter of fact they keep giving me the the floor models. They don't even keep them in stock. I am very upset with hampton bay for making such a inadequate product.

On June 20, 2008 I bought a gas grill from Home Depot. They were offering free assembly so I opted for that and they said it would be about a week. They called me on July 1 to say it was ready. My son and I went to pick it up on July 4. When we saw it was damaged, I was not happy. But the dent was in the back and there were no scratches in the paint to cause rusting, so when they offered 10% off the price I accepted.

Then two guys tried to load it in my sons truck and dropped it. Then they decided to go get the fork lift, which they should have done in the first place. They scratched the tailgate and the grill now had scrapes and scratches which could allow rust. So I went back inside and said I didn't pay $700 for a damaged grill and asked for another one. After spending almost two hours there, I finally got a new one in the cue to be put together again. They said it might take awhile as they sold several grills that week.

They called on July 14 to say it was ready for pick up. We were out of town. My husband went to get it yesterday afternoon, July 20. He got there and they couldn't find our grill. They tried to pass off the floor model as ours, but Bill had just looked at it and saw the same scratches he had noticed on the floor model. When confronted, they admitted it was and they couldn't find our grill. They thought it had been sold earlier that day.

Then an employee said she thought she'd seen one with our name on it outside. Bill went to look and it was very damaged with parts missing, so we think it must have been the first one that had been damaged. So, after a month, and many hours of our time spent (we could have put it together in the time we all spent waiting for help!), Bill told them to give him our money back. He would find someplace else to buy a grill!!

It is very sad that there seems to be such poor service at this store. Even the individual employees we deal with are apologetic because they know they are understaffed and things are poorly managed. If this were the first and only incident, I wouldn't be writing this, but it isn't the first - just the largest. I hope someone from HD reads these postings and considers doing something to improve the situation. I will drive miles out of my way now to do business at Lowe's!!

I have a 5 piece dana point dining set less than 1 year old. When we were out the glass broke. No apparent reason.

Glass broke into 1000 pieces on to deck lodged inbetween deck boards took hours two pick up.Home depot said to call bji they said back ordered 3 weeks and it will cost 175.00

I bought a Folian 7 piece outdoor set from Home Depot last year and had it about two months. One morning, I went out to the table and found it had broken in a million pieces. To replace the glass will cost me around $200, which is half of what I paid for the whole set. I called Home Depot but the Folian set is no longer made.

Now I have no table to use. After I read all of the problems with this glass exploding, I am ready to file a suit against Home Depot or the manufacturer of this junk. I just wasted $500 on this set, and I can't use the table.

We were in the house when we heard the sound of breaking glass. We looked outside to find the table top smashed. It is just about one year from the date that I purchased it for $470 at Home Depot.

No physical injury, just a mess.

I rented out one of those home depot wast containers to clean out my back yard... i am undergoing alot of work remodeling my house.... i need to refinance out of a hard money loa ino a conventiona loan... in order to do get the best interest rte possible, i need to have my house as best as possible. home depot came and dropped off the container late... they said it would be friday... it came saturday....

they took up more than half of my driveway, when i had asked hem to park it all the way to the back of the driveway.... and when they picked it up, they demolished my retaining belgium block wall... and one 2 x 2 x 5 column that was attached to it... when i contacted them, they denied it was their fault.. they said it was already knocked out... and that they were goign to check with theier outsourced hauler. they never got back to me...

when i called back they kept on giving me the run around.. after a few weeks later, home depot, AKA ( represented by oakleaf) admitted to the damage and had a guy come out to my house and asses the damage... he came, ( Scott, Regional Market Manager) took pictures... and left... again a week went by...no word on anything....

whn i call up again... they wanted me to get a few estiates of the cost of the damage... now i feel that it should be done on thir part.... but whatever i did it. i send in my estimates... a week goes by.. no word again. when i finaly get a hold of a rep (Sherief), they tell me somebody should be calling me today, nothing happends, and then tommorrow, nothing happens. a week goes by again.

then when i call him again he explains to me that they ar trying to get the hauler to pay for the damage ( the outsourced hauler is Affordable in yonkers) but he will never pay and if he does it will be months from now... in te mean time i am stuck paying a hard money loan at a 14% rate and not being able to refinance to a 7% because of the damae.... if i refinance now, my house will be devalued and will get a higher rate than a 7% so yeah if there is anybody that can help me please let me know thanks

my property is damaged at an estimated cost of 8,000 or 9,000 in later and material, real estate property is probably more.

Tried to return my defected Bush Hog weed whacker, they replaced it but said they wouldn't do it again.

I am stuck with a bush Hog weed whacker/edger that won't feed, NOT EVEN the over -priced pre-filled spools that [they] sell. EXTREMELY aggravating to try and edge my yard when I have to stop and hand-feed the line every 5-6 feet. NOT HAPPY, it seems as if after the first year your machines break down, they do the job, but at about half or less of the first year. I also have a combo pack wirh saw;drill;&power driver and the batterys are shot and way too expensive to replace.

Eariler this month, I called the main office to ask if The Home Depot had any upcoming specials for the month of June, 2008. I was told no, so I proceeded to purchase 560 pavers for a total of approximately $2400.00. When I first went to the McAllen store, I was told by an employee at the information desk that they only had 499 pavers and suggessted I drive 15 miles to the Weslaco Home Depot. I asked if the pavers could be transferred, but I was told no. I drove the 15 miles to the Weslaco Home Depot only to find that they only had 294 pavers and that they McAllen store should had asked for a transfer.

Finally, I ordered the pavers from Rick, employee at the McAllen store. He took care of all the details professionally. Unfortunately, when the pallets arrived we found over 70 broken or cracked. Because of the weight of the pavers, my wife had to make two trip to exchange and return the broken pavers. When she did so, she was questioned as to what had happened. The staff at Home Depot could not belived that so many were broken. Then to further aggravate the situation, this week, I received a 10% discount for a purchase over $200.00.

Same as so many others. The front wheels no longer self propel because the drive teeth have worn down (plastic). I am 61 and I can not push my monster mower. Also there is a fuel leak. So now seeing what others have said I say SHAME on Home Depot and Scoot.

I live in Tucson, Arizona and on 6/8/08 (Sunday) went to Home Depot looking for a Chipper/Shredder (a product that chips tree branches). A Home Depot associate from the garden center helped me find it. He said it was a seasonal item and they didnt have any in stock in their store, but he located 6 of the same item at a store in Nogales, Arizona. They placed the order and requested the item to be transferred from Nogales. Nogales is about 1 1/2 hours south from Tucson. My understanding was that by Wednesday (6/11/08) the item should be in the Tucson store.

On Friday (6/13/08) at 8:00 pm, I stopped by the Home Depot and inquired about the Chipper to see if it had come in. I just wanted to make sure that the item was in and would be ready for the Fathers Day. The lady in customer service said the item was not in and it was scheduled for 6/15/08 (Sunday). The next day I called customer service to make sure the chipper was going to be in the store. Sara looked in the computer and said it showed that the item was in the store but , she had to ask one of the garden staff to locate it.

I got in the car and went to Home Depot. I asked one of the gentleman in the garden department to see if they had located the chipper, after he talked to a couple of people and his manager, they couldnt find the item and I left. Later on, Sara left a message that her manager was picking up the shredder from Nogales and it would be ready for pickup at 4:30pm, Saturday (6/14/08). So on Saturday, at 6pm, I was at Home Depot and they informed me that the item was in their Marana store. The store manager (a lady) said they could have it by Sunday afternoon.

The point of all this is to point out a lack of customer service and in nthis instance, created a dysfunctional system that created confusion for the customer. On top of the customer service mess, I spent at least $50.00 in gas, going back and forth in my big SUV to haul the item home. I told the lady at customer service that I would like to receive a refund on the item. It was a very disappointing situation, especially the day before Fathers Day with no gift for Dad!

We visited their website and it said the Cub Cadet front tined tiller was there and in stock so we drove there just to find out they were not. We had them special order one for us. We had to pay for it upfront. The customer service rep told me to call in 10 days if I had not heard from them. I called them 10 days later as instructed and she said it was there and ready for pick up.

So, we drive all the way there and it turns out they never marked it for us and they sold our tiller to someone else. Then, they can't get us another one. We did have them take the charge off our card. Oh, and the reason things got mixed up is due to a known glitch in their system. This has happened to other people too and they openly admitted that. However, it does not bother them enough that they fix it.

As far as I am concerned, I owned that tiller and they stole my property and sold it. I am out the gas money it took for 2 trips to that Home Depot because their information on the net was wrong and because they told me to pick it up and sold it out from under me. I ended up having to buy a tiller somewhere else that was not as good.

We purchased a gas grill for our parents 50th. wedding anniversary, we ended up buying the dented up diplay model because nick the salaried mgr. on duty that day 5/24/08..said anything we bought would be dented,damaged before we even take it out of the box!!!..every worker we encountered that visit was just down right rude.

When I asked if the price could be reduced because it was the display model that had been sitting outside, and was handled and damaged from others, I was basically laughed at.It was to be a very special gift, and we felt bad about it, and our parents are in their 70,s so we didnt want to burden them with assembly duties.

There was also a rebate for a free tank of propane with the purchase, so my wife stood in line at their customer service for 1/2 hour, only to be rudely told that the home depot was out of forms, and we would have to print one off ourselves at home.I will NEVER shop at home depot again, and really think that the home office should do something about it. If our opinion really does count ,as their sales slip states, then their corporate office needs to investigate that store. There is a Lowes accross the street and I HAVE NEVER BEEN TREATED LIKE THAT THERE!!!!

Stressful, very poor customer service, damaged reputation to the store, felt very uncomfortable, and will never ever shop there again.

We purchased the Verrado patio set from Home Depot Canada in May 2005. By the second summer, the chair pad fabric started to shred. This summer (not even there yet!), the chair pad fabric has split in the middle of the chairs. But more importantly, yesterday I discovered one of the table legs (square tubular) has split at one of the corners and is opening up. The finish is coming off in large pieces also.

Home Depot's response is to send ME searching for the manufacturer. I've now read that JRA Furniture has filed for bankruptcy. You'd think that a large company that prides itself on customer satisfaction and product standards would not just wash their hands of this issue. Time to rethink the outsourcing of manufacturing to 'other' countries who don't know OUR standards!

We paid over $1000 for this set and now we have to get 14 (seven chairs) new chair pads/covers made, and repair the table -- if the glass top (large smoke colour) doesn't shatter first!

On May 17 of 2007 I purchased a Mosquito Magnet Defender model from Home Depot. The machine malfunctioned by the end of the season and was still under warranty. I contacted the manufacturer - Mosquito Magnet - on April 28, faxed in my paperwork and received a warrant authorization number and paperwork to bring my unit to Monnick Supply Company in Frmaingham for Warrant Repair. The manufacturer promissed that it would take 5 to 7 business days to complete the repairs.

After an entire month, Monnick still had not completed the work. Finally, on May 29 I was telephoned by Monick and told that my mosquito magnet was ready for repair, but they needed a receipt for me to pick it up, otherwise I would be charged. I had sent all the paperwork, including the receipt, to Mosquito Magnet, who authorized the repair. They provided me with an authorization and told me that was all I needed.

Monnick will not give me my mosquito magnet without the receipt. I faxed them a copy of the receipt which shows my American Express payment information very lightly in the upper right hand corner. However, Monnick told me that wasn't enough, and is refusing to give me back my mosquito magnet. I do not have the $200 mosquito magnet in my possession and Monnick Supply Company is has refused to cooperate. I won't bother talking about the impact of living in wetlands with Mosquitos, but that's certainly a problem for my family at the moment.

During the week of 5/4-10/08, I was on a working vacation on some property I own north of Canton Ga. I found that I needed about 50 bags of Quickcrete for the project I was working on and ordered them over the phone. I spoke to Chris. He was very helpful and told me I could have the concrete the next day. He said it would be delivered before noon. I explained that I appreciated that as I was due to return to my home in Fla the following day and wanted to get the job done before the forecasted rain hit(the concrete was to preserve the work I had already done which might be wiped out by the rain).

The next day I arrived at the property at 0930 hours to await delivery. At 1200 hours I called Home Depot in Canton to check on my order. Darrell said that I wasn't going to get it until some unknown time later. The AM truck had gone out and my order wasn't on it. I explained my dilemma. Darrell was less than sympathetic (can you spell irritated?). I told him I needed the materials as I had to leave for Fla. He told me to call back and speak to Nicole, his supervisor. She was at lunch. She would call me back shortly (her lunch break ended within 5-7 minutes).

15 minutes later I called the store again and asked for Nicole. Nicole was nicer than Darrell. I told he I had been promised the concrete by Chris. She checked with Chris. You'll never guess what he said....I was wrong. He never promised me an AM delivery. I, of course, admitted my ignorance, my hearing problems and my frequent bounts with dimentia. Not!! Nicole aparently tried to find me another truck so I could get my concrete before dark but couldn't. Naturally, I cancelled my order and left for Fla with a project half finished and my dream dashed.

I've been shopping almost exclusively at Home Depot for years. I got treated like just another little person who wouldn't make a bit of difference in their stock value if I never shopped there again. Trust me, I will think twice about doing so....unless, of course, dimentia sets in and I can't remember this bad experience and their lack of care....and Chris' bailing to cover his error!

First,let you congradulate and personal thank you for a great gazebo. I have purchased many gazebos for me and others but you have the best. I recently purchase the Mediterra Gazebo 625617.I have many vistors coming to yard see your product. I was a former Deputy Mayor in the City of Philadelphia and this summer I will entertain the local Police,Firemen city officials and civic leaders. Thank for giving me the attractive gazebo to make my yard a pleasant place to visit. I am now a life time buyer with your company.

My husband & I purchased a self-propelled lawn mower from Home Depot in May 2006 from the Johnson City, TN store. It was 60% off the regular price. I asked an employee if there was anything wrong w/it or if it was a return. He replied that there was nothing wrong w/it that it had just sat there a long time. In April of 2008, a belt broke on the lawn mower. We contacted Home Depot & were told that it should still be under warranty & where to take it. So we took it to a local authorized Toro place & dropped it off. They called back the same day & told us the warranty had been voided due to the fact that it is a reconditoned lawn mower. So we pick-up the lawn mower, my husband goes down there & is told by a manager Matt, that Home Depot will send it off & pay for repairs.

However when my Mother-n-law goes to pick it up, they make her pay over $50.00 for repairs. So I call & demand the money back & ask why she had to pay. Matt said that she should have known the name of the manager that said the repairs were free. I informed him that this is 2008 & since we have computers, maybe we should put notes in them.

The NEXT DAY my husband goes to mow the yard & a wheel fell off & the string you pull to start the mower broke in half. So we take it back to Home Depot. A supervisor says that Home Depot will pay for repairs. Three days later, my lawn mower is still sitting there @ the store & someone else is saying we will have to pay for repairs. I took my lawn mower & said forget it. It seems the left hand doesn't know what the right hand is doing. We where never offered a replacement, gift card, or discount for another lawn mower. What gets me is that if they told the truth in the first place about the lawn mower being used, I wouldn't have bought it in the first place!

Since we don't have a truck, we had to depend on others to transport the mower. Also, we had to borrow a family member's mower.

went into home depot on 3/24/08 had order taken from angela morles ordered vnyal fence asked about dobble doors do the come pre made she called co they told her yes but they were 117.92 per door i sd i want them she wrote up order pd foir all she sd will be spiecal oirder soi will take 14 days because it has to come from us fence.

i has my contractor ready to put up fence got call from trucking company that fence was being delerved so my surprise was when my doors were not in with delervery but a kit create a gate kit for 47.43 had to stop contracter from putting up gate & went to home depot the girl that took order sd the asst mang jim larrello called in order the fence company sd they dont make dobble doors instead of calling me he went and ordered the kit i had pool put up the doors kit was so bad i coulnt pass inspection i had to call a fence coimpany to come and put in a door for me. and also because of the doors not comming i didnt have enough mdse as of 5/7/08 my fence is still not done

i ahve a fence not done cant pass inspection it is costing me 800.00 to have a fence company put in doors my husband & i argue over this problem please help me

I just purchased a 6-piece Melbourne Deep Seating patio furniture set from Home Depot. The assembly was quite easy except... that it was missing exactly 5 bolts/washers/plastic bolt covers. There is nothing more frustrating and annoying. 5 bolts....just enough that I cannot fasten the top to the coffee table and one leg wobbles. The quality was great, however just a few more bolts in the package would have been great.

No damage yet. I will let you know how much damage there is if I cannot find the correct size bolts and the table ends up in a heap on the back deck. Disappointing.

this mower has the pivot wheels and cost 500 at home depot. goes forward fine but cannot pull it backwards for nothing. skips, and rips up turf when pulling back. have had in honda shop 3x and warranty runs out in june. had serviced after last season and after 1 lawn it is ng.

lost time waiting and traveling to get mower repaired.

I am so glad to have this opportunity to provide feedback about my service last night. Last night, my girlfriend and I went to the Home Depot in Dacula, GA. I purchased some plumbing and gardening knick-knacks and went to the Garden section check out. The young lady checking us out was personable and chatty. My bill was $15.93. I gave her $21.00 in order to avoid getting $1.00 bills back. I gave her a $20.00 bill and a $1.00 bill. At exactly 8:00 pm, the cashier gave me back 7 cents. When I called attention to the fact my change was $5.00 short, she replied, I dont think so. So I patiently explained to her that I had given her two bills. She remembered that. So then I explained that one of them was a $20.00 bill. I dont think so? she relied. So I asked her how I was able to give her two bills and get back 7 cents on a $15.93 purchase. She became a little confused and flustered trying to figure this (what she thought was an) obvious trick out. Well then she called her Manager for help. Until the Manager showed up, she continued to check out several people behind me, but only if they had a credit or debit card. She couldnt check out anyone with cash. They, like me, just had to suck it up and put up with the inconvenience.

When the Manager showed up, she listened briefly to the cashiers predicament, but didnt bother to ask me what happened. The manager just instructed her to balance the register out. I wasnt sure what that meant. But I found out. This is where it gets good. That cashier took every bit of money out of the register. Every bill, every coin, and every penny. She tried to put all the money into a canister to air tube it (like the bank drive through) somewhere else in the building. When it all wouldnt fit, she broke the wad down and got a second tube. Then she added all the credit card receipts and debit card receipts with the partial wad in the second tube. Swoosh. Up the tube number 1 went. Swoosh. Up the tube number 2 went. I just sort of stood there trying to decide whether or not to laugh. I asked how long this was going to take. I got the answer, Not long?.

When I asked the Manager, her reply was that this was policy. I asked, Policy makes you shut down a register, inconvenience me, inconvenience other customers, pulls you away from whatever you were doing, open up a closed register, and have someone count all the money and receipts in the register to balance it, for a $5.00 error by your cashier? All the Manager said was, Its policy?. FORTY-FIVE MINUTES LATER, THE MANAGER GOT A PHONE CALL. SHE TOLD THE CASHIER TO GIVE ME MY FIVE DOLLARS BACK. I informed the Manager that Home Depot policy had just made me and my girlfriend a LOWES customer from now on. Just thought you might be interested.

They lost 2 customers,......so far.

parts missing from grill model 720-0396 Missing rotissarie and Igniter for back burner. There is no booklet with the grill

I bought a Cub Cadet lawn tractor LEMON that has been to repair shop more than it has been used. This is 4th tractor I have gotten and this one is the worst.

Home Depot won't give me my money back or a new tractor and Cub Cadet doesn't want anything to do with it either. So, my $2500 tractor is sitting in the repair shop while the lawn is getting higher.

I called my neighborhood Yardbirds/Home Depot and was given canned directions to my store, the store hours, etc., etc., etc. Then, since I did not know the extension of the person I wished to speak to, the recorded message went through all of the departments in the store, but made no mention of the department I wanted. By the time I was able to reach the garden/yard department I was not a satisfied customer! WHY did they change from user friendly to exasperating canned? I have gone to another store to fulfill my needs for our yard.

The consequence is another customer lost.

The morning of December 1, 2007, I was taking the garbage out when I notice shattered glass all over my patio. After closer investiagation it was apparant that the glass came from the Hamption Bay table, glass is 44 diameter, what we purchased about two months prior. I checked with Home Depot to order a new top and the manager at Home Depot, through the clerk in the lawn and garden department, said to contact Hampton Bay, through the webb, or a glass company.

I haven't contacted a glass company or Hampton Bay as yet.

WOW I can't believe how many other people are having the same problem that I am with the John Deere L series tractor. The deck on this thing is horrible! I've spent hundreds of dollars in repair on just the deck not to mention the amount of my time I've spend fixing it. We've also had to pay people to mow my lawn and at $75 a pop that must be up to close to $1,000 by now!!!!!!! I guess it's time to buy a new tractor but NOT a john Deere.

My husband and I purchased what we believed was a John Deere riding mower from Home Depot in 2005. It was the most expensive model they had, nearly $3000, and we also purchased all the available attachments. Within a few months of mowing, 1 time each week, 1.5 acres, the mower started having mower deck problems,,,uneaven cutting,pulleys wearing out. My husband went to Home Depot and they could not assist in the repairs except telling him to go to a John Deere dealer.

My husband visited the local Deere dealer and said the guy just rolled his eyes and said Not another one The dealership informed my husband that we purchased basically a generic lawn mower, that John Deere merely stamped its name on. The dealer showed my husband an actual John Deere brand mower and it was twice the machine, more heavy duty and built like we expected a John Deere to be.

Upon learning this my husband returned to Home Depot and informed the manager that he was feeling ripped off. We explained our disappointment to the manager and he just stared at us with a blank, "I don't give a damn" type of expression.

So here we sit, with a mower that basically does a poor job at mowing our lawn, and we have no alternative but to deal with the fact we were deceived and taken advantage of by a false advertising campaign by John Deere and Home Depot.

We purchased this table, 6 chairs, and umbrella and stand set from Home Depot in May 2006. Today (May 6, 2007) it spontaneously exploded into a thousand pieces of small glass. I looked online to research how to replace the table and saw other complaints eerily similar to mine. This is disturbing and JRA Furniture Industries who manufactures these should replace them at no charge.

We now have to purchase a new table or new patio set to replace this table that is unusable.

I went to Home depot to buy some plants. The price under the plants was $3.33 for each plant. I asked a clerk if the price was correct. He checked and came back and said the price was $11.95. I asked to speak to a manager to see if I could get the plants for $3.33. He said that would be to big a loss.

I was needing parts for a Murray Lawnmower I bought four years ago. I tried calling the only parts place listed in Texas in my owners manual. After 8 failed attempts I tried the internet, and ran across complaints about Murray mowers. Low and behold I read about someone else that had a leaking gas tank. The second summer I used the mower I noticed gas in the oil when I checked it. I changed oil and after I mowed I noticed it again.

Then I started noticing gas left over in the tank when I was finished mowing, was not there the next time I mowed. Finally I found it was leaking from the fuel line after the filter. I called Home Depot and they basically told me to contact the dealer.

John Deere L120 riding mower. Vibrates and shakes so bad can not hardly stand to stay on it let alone cut very tall grass. Took to dealer got charged for $120 and they said it is a little better but still vibrates. These mowers I find are not even John Deere mowers they are made by AYP. The high price is for the green paint and decal.

Last summer I purchased the Hampton Bay Pacific Patio Furniture Set. While ordering I also purchased 2 chaise lounges and a side table. Upon arrival I received 2 tables, 1 umbrella and my chaise lounges and side table, but NO CHAIRS!! We contacted Home Depot and were told the item is out of stock and would be shipped as soon as possible along with a return label for the additional dining table. Well, it has been almost 7 months and I still have not received my chairs and no return label.

On February 24, 2006 we purchased 10 x 12 Mesa West Tuff Shed from THE HOME DEPOT. The shed was a little larger then we had planned to buy, but with a 10% rebate ($253.90) it would be very close in price to the smaller model. So, in good faith we purchased the larger shed. We then took great care in filling out the proper paperwork and sent it off to THE HOME DEPOT on March 3, 2006. May 2006 was the end of the offer. Five months went by without hearing from them or receiving the rebate check, so we decided to give them a call. They informed us that the rebate was denied because of an illegible scue number on the Special Services Customer Invoice.

I called customers service as my patio tabletop made of marble is cracking in several places and falling apart on the edges it is only nine months old. It has been the second table that had to be replace not for the same problem now the are going to e-mail on how and what to use as a sealer will it prevent the replacement from doing the same my personal opinion no as you can see the poor workmanship and the marble looks like it was not done right.

We purchased a new Honda mower from Home Depot. We used the mower a total of 5 times and the mower quit running. We took the mower back to Home Depot on June 9 and the sign on the wall stated you could make a return within 60 days with receipt. When we requested to replace the mower, we were told it had to be sent off for repairs. We pointed out the sign on the wall and the Home Depot employee pulls a piece of paper taped to the register (not viewable to customers) out stating it doesn't apply to power equipment.

We were then told the mower would be sent for repairs and would be ready the following Friday and we would get a call. When we didn't get the call that was promised to us, we called them. They told us it would be ready the following Tuesday and they would call. When they didn't call again, we called them and were told that we needed to speak to Lloyd in receiving, but Lloyd didn't work until the following day. We called Lloyd Wednesday morning and were told the piston walls were scored and it would cost more to repair than to replace the mower. We asked Lloyd how this could be since we only used the mower 5 times, the said it was due to lack of maintenance. My fiance' checked the oil in the mower before each use and even before we took it back to Home Depot -- the oil was fine. How could this have happened?

We got less than 3 hours of actual run time out of this $400 mower and our only recourse is to buy another mower when we didn't do anything to contribute to its breakdown. Also, our yard looks horrible because they never offered us a replacement in the mean time. Honda or Home Depot should replace the mower or give us our money back, as there was an obvious defect in it.

Itried for 1hour and 45 min to get a price on an electric screw gun. No one could answer my question!

The answering service you use is flawed.

After Hurricaine Katrina we needed a new shed to live in, so I went to Home Depot on 10/10/05. I bought a shed (which came with a $300.00 rebate).

I mailed in the rebate a day or two after buying the shed, with all the info requested, and before the rebate expired nov.30 05. Never received it.

I figured I needed to call them and the number there was on the form to call but they had the wrong number on the rebate form. I got the number and was told that they needed me to resubmit the paper work because they said they needed a sku number in order to process my rebate.

It is now 6 weeks after resubmiting all the paperwork. I called today to check on the rebate and was told to call back in 10 days because it takes 4 - 6 weeks to get it in their system. I told them it is already 4 - 6 weeks , also told them that by the time I get the rebate (on my Home Depot card) that I would not need it cause i have already spent about $1,500 more to fix the shed up with insulatio, lighting, wiring, ect. , and that shed is to be a new home for me an my kids. In addition, the shed was to have 2 doors, but it has only one. But I can handle that. I just want my rebate.

On December 23,2005 at about 1300 o'clock I rented a log splitter from your 24 hour rental, Strickland Rd location in Raleigh, NC.

Almost as soon as I started using it, I noticed that the exhaust blew directly in my face, proposing a health hazard .Secondly, I realized that the cylinder also had a hydraulic leak that sprayed a fluid mist directly in my face as well. Both these problems were serious enough for me to discontinue using the faulty equipment and I phoned the store about my concerns. They instructed me to return the tool.

I was made to pay over seventy five dollars for a tool I only got about 30 minutes use out of and possibly a health problem. Home Cepot claims on its on-line ad "that when you need equipment and want quality, service and value for your money, the Home Depot Tool Rental Center offers top quality name brands,thats well maintained, and ready to use."

The log splitter appeared to have been missing a part causing the exhaust problem, and there was a small hole at the top of splitter's cylinder that sprayed fluid directly into my airway. I am very concernedf the harmful effects of breathing hydraulic fluids and exhaust fumes on my respiratory tract .The "knowledgeable associates" tightened the hitch so tight onto my 2" ball that it took them over forty minutes to install and remove it from my truck's receiver, making it impossible for me to remove it to position the splitter where I needed it to be.

I expected a complete refund or a replacement rental as soon as splitter is repaired.

I ordered a snow blower on 11/15/05 and it was suppose to be shipped within 3 to 5 business days.

When I noticed that the order had not even been processed 3 business days later, I called and spoke with a supervisor by the name of Jason and he said that it was on back order. I explained that I needed the snowblower now and when I ordered it, it said it was in stock. He said that he would contact the manufacturer and to call back tomorrow. When I did he said that it would not be stocked and that he canceled my order. I asked for a confirmation but he said that it was the same number as the order number. He assured me that it was canceled because I told him I was going to order it somewhere else. This was on November 22, 2005.

I did order the snowblower somewhere else and got it. On December 5, 2005 there was a snow blower in my driveway from Home Depot and my account was charged. I called and spoke with a Suzette and Jeremy and they said that they needed to get it returned to the manufacturer before they could credit my account and it would be 24 to 48 hours. UPS picked it up on December 8 and delivered it on December 9, 2005. I called on December 9 to see if my account was credited. They said everything was closed and that my account would be credited on Monday, December 12, 2005. This time I spoke with Marie.

On December 13 I called again and they said it could not be credited until December 16, 2005. I called their corporate office and spoke with an Aaron who said there was nothing they could do, it was policy, I asked to speak with his supervisor and he said he could not do that, I asked for his last name and he said that he could not tell me. I want my money back.