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Home Depot Lawn & Garden

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KENT of SALUDA, TN June 30, 2009

Purchased a Hampton Bay patio set at Home Depots Evans GA store and the glass table top exploded all over my concret deck. I contacted the store - and a customer care # that I was given but they both said that they were not responsible and I would have to contact Hampton Bay and purchase another one.

What a joke, given the fact that there have been hundreds of these things to shatter. If a company as big as Home Depot can not stand behind what they sell and blame it on the maker of the product the consumer does not stand a chance so I will never shop there again.

paul of jacksonville, FL June 25, 2009

i bought ariding mower in 1996 model #40507x8c and it is a great mower but my gas tank split and my neibors did also but he got his free but shipping and when i called there is no recall but his there were what is with that we have the same mower

Joyce of willis , TX June 8, 2009

My husband and I tried to purchase a patio set from Conroe store. We finally left the store without making the purchase simply because no one would would take the time to help us with the purchase. We spoke with three different employees and they did not have a clue about how we could make the purchase.It seems no one was assigned to the garden center. We found the perfect table, chairs, and umbrella for our newly built patio.

Unfortunately even though store was open no one was able to help us. We are still looking for patio furniture and [Home Depot] lost a sale. I find this relly hard to belive. It certainly does not match the adversing messages [they] produce.

Diane of Gloucester, MA June 9, 2009

Less than one year old glass top table exploded. Now I have a patio set and no table! Home Depot does not respond. My neighbor has an identical set! Nice chairs, no table. How can they get away with this?

Charles of Clearwater, FL June 9, 2009

I purchased a 6-piece patio set when we moved here to Florida. It is on our lanai. It has only been 8 months and all our cushions have molded. What do you do when they don't even zip off?

Vern of Poulsbo, WA June 19, 2009

This is the second grill I have had to return. I orderdered the parts and started to take it apart in order to get a head start because I have a 25th wedding anniversary to cook for this week-end. Well, there is no way to take it apart. The screws are not able to be drilled out then you have nothing to fasten the new ones to. The bracket that holds the burners is broken on one side and the spacers between the burners are broken or lose. I have taken it back to Home Depot and they attempted to fix it and they can't even do it. I really feel this should be replaced at Charmglows expense. I feel Home Depot has gone beyond what anyone else would do!! Thank you,

Ryan of Pittsburgh, PA June 8, 2009

Purchased a stainless steel grill and 3 of the 5 burghers are rusted out and doesn't work. Called Home Depot and got a run around. I think Home Depot should remove Charmglow if they are not going to stand behind their products they sell. Over 30 pages of complaints regarding Charmglo, I think we should start a class action lawsuit. I paid 499.99 for the 5 burner with a side burner stainless stee. I will never buy a Charmglo again.

Troy of Pocono Summit, PA June 2, 2009

On Saturday, april 4th 2009 I contacted The Home Depot Store at stroudburg, pa. Store number 4127 to ask about the warranty for my lawn installation.I was informed by Mgr. L. Corma that all installations are under warranty for a year. She then reffered me to the Manager of installations C. Mcguire who stated that she would contact the sub-contractors, Scott and Joe from extreme transformations and the district manager of the Home Depot C.R. Mann Jr.in reference to my complaints. C.R. Mann Jr. visited my property around the end of April, 2009. my wife pointed out all the gravel in the dirt and the areas that are unleveled and he acknowledge that their was a problem by calling me and taking pictures of my property and stated that it's obvious our lawn did not take because of the large amount of gravel in the top soil. Charles stated that he would see what he can do for me and give him a few days for a resolution.

After he left I called him that following Thursday because I did not hear from him on Wednesday and he stated that he is still trying get in touch with the sub-contractors, to give him another day. That Friday past and I called Charles back on Monday and we exchanged e-mails and after a couple of weeks there was still no resolution.

I then called cooperate and spoke to s. palmer and she said she will investigate. She then called me back and stated that the district manager, C.R. Mann Jr. closed the case. Based on his opinion that we did not water the lawn as needed and the sub-contractors did us a favor by clearing additional areas and we did not obtain the reccomended amount of dirt. The initial install was done on May 6th 2008. after the install was completed three weeks later we noticed that there were huge rocks and two tree stumps that had surfaced and they neede to come back and re-do those areas. They came back in July to fix the problem, but after they dug up all the huge rocks and pulled out the two tree stumps they said that they will give us a load of dirt for obtaining a client through me, but in reality they needed the extra dirt to fix the property after they tumbled the yard for the second time. The following complaints were made to Home Depot and the sub-contractors on April 4th 2009. My grass did not grow due to the large amount of gravel in the top soil they gave us. We have re-seeded, limed fertilized and watered the lawn daily and the lawn did not take. The property was not properly graded after the final installation, Please keep in mind that my property was completely graded and leveled by the company that built my home. In fact the sub-contractors acknowledged this during the initial consultation. In September of 2008 we realized that the final grading done by the sub-contractors left many unleveled areas and large puddles when it rained. We immediately tried to contact Scott and Joe from extreme transformations several times through out the fall but they did not respond to my messages. Winter came and I decided to re-visit the issue after winter was over.

Due to the faulty landscaping that was done there are several large puddles of water that settles in the back yard that takes several days to dry. Due to these large puddles I am not able to use my back yard as often as I would like to. I purchased 35 40lb bags of top soil from home depot to try to fix the problem but I decided not to do it myself because it should still be under warranty and the job is too big for one person and much more costly than I anticipated.

August of San Bernardino, CA May 27, 2009

Last year at the end of the year my husband bought me a beautiful patio set 7 piece table and chair as well as a bar set with bar stools. To my complete disappointment the bar stools broke as well as the two swivel chairs, in less than two months. The night they broke I threw a party, and four of my guests fell right down to the floor. One of my guests suffered a broken arm I was very upset by this.

To even make this worst I can't buy something I should not have to buy by itself i am told that I would have to rebuy the sets again. If I have to re-buy the sets it is going to cost me about 900.00 for both. All I want is for the bar stools and the two swivel chairs to be replaced. Edited Com

Doug of st louis, MO May 31, 2009

purchased grill two years ago. never grilled evenly and never really heated up fully. wheels rusted and fell off, burners rusted and now can't use. Piece of garbage, pretty much like home depot lost 399 paid

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