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Home Depot Floors

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Floors are pretty essential, and working on them creates quite a mess even when all goes well. For a couple of book-length tales of horror, read what happened to

• Sharon of Chester, VA
• Patricia of Lexington, KY
• Erik of Sacramento.

Tom of Brooklyn, NY February 18, 2006

I recently purchased cabinets, (including installation) appliances, and flooring from Home Depot.

1st problem:Found vinyl flooring that was special order, and installation. They measured and gave a price. for the flooring. I gave an O.K. They called back 5 days later and said it would cost 1700.00 more for install. I canceled install but still wanted floor. The flooring guy canceled everything and told me to get floor it would take me 2 more weeks.

I already had cabinets delivered and made appointment for cabinet installation. I had to pay to have new floor put in by another company so cabinets could be put in properly. When calling floor deptment I was hung up on several times.

Cabinet installation company (Craft Masters) had to be called back to finish job properly (they didn't tape the sheetrock installation which was paid for). They asked me about back splash area behind sink I said eventually I would tile, they said we don't need to tape if you're going to tile area. Finally after complaining they came back.

#3 I paid to have appliances installed. They only installed microwave and range, they didn't install water line for refrigerator, or give me kit to install myself. I purchased kit myself and installed myself. They didn't install dishwasher, I also had to install. After calling and complaining they finally refunded installation charges.

I paid over 17000.00 for everything and I feel I was not treated properly.  I lost on turning down overtime to do something I had already paid for.

Cory of Euless, TX February 14, 2006

I went to my local Home Depot to purchase wood flooring for my first house, boy was I excited.

First, I decide what I wanted and the girl writes a ticket and says thanks have a great day. Wow! that seemed way too easy. Truer words have never been spoken. Come to find out she had sold me base boards that don’t exist, failed to mention potential ‘hidden’ charges, and that their installers don’t perform certain functions like removing your original base boards in order to install the new ones.

My product arrives and I try for over a week and a half to get through to Cooper Flooring the contractor that Home Depot uses in my area. They finally came out and proceed to tell me they will not remove my base boards and need an additional 600 dollars on top of the 5,000 or so I had already paid Home Depot for product and ‘installation’.

I made some phone calls. While I was on the phone trying to get the bugs worked out, the installers pack up their van and leave. Eventually I got them back out there to install my floor. Well the base boards I thought I was receiving obviously did not show up, because they don’t exist.

Before the base arrived and was stained the floors began separating dramatically. agetting them out to inspect my floor Chris Rangel the Store Manager agreed to replace it. They lasted for about 7 months. I then had to go back to them because the second floor Home Depot and Cooper Flooring ‘the professionals’ installed began pulling away from the foundation.

I then tried to contact Chris Rangel and the stores expeditor Shelly to get them to fix my floor again. They proceeded to always be in meetings and unable to take my call and so busy they could not return my call as well. I then contacted the Customer Care Center in Atlanta and Spoke with Customer Care Rep. Lallie Hayes. She then proceeded to be totally unresponsive and unwilling to assist as well. She was always looking for a file or had a rough morning and unable to locate any of my information when I would get her on the phone.

I totally advise everyone who is considering using Home Depot’s home services to reconsider. I would also deter anyone from purchasing Bruce wood flooring. Either Home Depot is unable to install it properly or it is unable to be installed properly.

Michelle of Philadelphia, PA February 13, 2006

Went to Home Depot the last week of January to place order for countertops and front door. Was told by door department that a measuring company would contact me to come out and measure. Someone came out to measure unannounced.

My mother in law was home alone. The man who came out and took measurements began to explain to my mother in law that the door I wanted would not fit properly. My mother in law asked him to call me and explain the reason, since she didn't want to give me the wrong info.

Well, no one ever called me. Several days went by and still no call. Mind you I paid for the measurement. Called Home Depot and spoke to a manger named Barbara who told me she would folow up and call me back. She did. She stated that the person who measured didn't realize I would be getting side lites with the front door she would call me back with a plan.

Found out later the same guy came out while I was at work to remeasure. It has been a week now and no phone call as to whether I can or can't get this door. Called tonight to speak with a manager. Held for 45 minutes to be told he is not available. Spoke to customer services and he stated we could come in to get our money back but no apology or an offer to rectify the situation.

Finally was put through to a manger who offered no reasoning or excuse but just that he understood. I am very dissatisfied and extremely upset for all this time lost when I could've had my door. I decided not to use Home Depot for my counter tops or for the door.

Carol of Thornton, CO February 12, 2006

On Sat Feb 11 at 10 am I went into the Home Depot to look for carpet for the basement steps. I had a sample of carpet to match. The sales clerk was very rude. I stated that I need help with carpet and blinds. He said that he would only do carpet as blinds were not his department. He didn't even offer to find me other assistance for that.

Then he stated that it would "take too long" to find that particular carpet because he had too many samples to choose from. Never once did he use the sample I had to direct him in the right direction. When I suggested looking at the bulk display, he rudely asked if the carpet was a wool or poly. As a representative of the flooring department it should be his job to tell me what type it was.

The whole time all he did was complain that he wouldn't be able to help me. At this point I got fed up with his attitude and told him that they were much more helpful at Lowe's up the street and I would be purchasing the carpet there.

He reluctantly gave me my sample back. I have been using this Home Depot to complete a remodel all summer long. I have an account with them and wished to continue shopping there. However this one person made me not buy anything from them that day. I went up the street and purchased blinds, door knobs, and brackets. from them. I have made a request for them to come an measure the carpet which they will be putting in. Too bad they lost out on a good sale. Cash no less

Melissa of Mission Viejo, CA January 3, 2006

After ordering Pergo flooring for entire home in April, and paying for entire order and install in full on April 25, 2004 (16,500), it has taken nearly six months to get the installation done correctly.

For four months most of my furniture stayed in my garage as I had to be sure not to show evidence that I damaged any of the flooring or caused any of the problems (the installer continued to try to blame me or anything else he could for the problems).

While the problem was largely with Pacific Southwest Installation, Home Depot did very little for the first four months to get the problems fixed. In fact, I went through three different Home Depot reps in a four month period (they kept getting fired). After the fourth rep was assigned, the installation problems were finally done correctly on November 23 of this year.

While the original job is now completed, it took six months to get it to this point.

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