Home Depot Floors

I bought three boxes of Bruce flooring, one box was filled with scrap wood. I returned the box with scrap wood the next day. The following day, Chris ** singled me out and said I should take my box of wood and leave "his store." I'm a CA contractor that has spent $30k in Home Depot this year alone. I don't steal and am very embarrassed.

Home Depot is misleading the public with their $97 installs. What the consumer doesn't know is that they mark up their prices and another thing, they use an installation company that in essence is raping their installers, most of which are not contractors. Yes, they are qualified to install your flooring, but they are being taken advantage of to the highest degree. For instance, their installers use their own vehicles, have to buy all their own supplies. Although they get reimbursed, the company gives them at the end of the year, a 1099 for their reimbursements. Not to mention they make way more money than their installers. Really, the installers are paint for their own taxes. Not to mention, SP Carpet pros just got done paying out a very large sum of money to their installers. And we wonder why the economy is so bad and why the rich get richer and the poor get poorer.

The kitchen tile from the same lot number turned out to be two distinct shades. The store manager told me I was out of luck. Now, I bought tiles for 2 bathrooms and most of the 6 1/2 inch tile has been cut from 13-inch pieces and is not uniform in size. I checked 3 Home Depots near me and they all have defective tile. After a complete day, I have located one case of good tile. Now I only have 11 defective cases left. In the meantime, my bathroom is torn apart and all Home Depot tells me is they will try to help. Good luck if you purchase tile from Home Depot.

I bought 15 boxes of Caribbean Sunrise tile. Now that I am almost finished with the job, I noticed that I could not make the grout lines straight. Then I realized that the tiles are two different sizes! Over a quarter inch differences between some of the tiles! Now, I have to bust it all out and start over because I got a bunch of tiles with different sizes and the grout lines are way off and the customer wants it done over with good tile. I now have almost $600 in materials, not to mention lots and lots of time in this. Also, I have done a lot of tile work over the years and I have never had tile this bad ever. Taking out the bad tile is a very hard job and I don't think it is fair that I have to buy new tile all over again. Please call me back on this.

I had 1 bedroom of carpet installed. A bunch of Mexicans showed up. Nobody spoke English. I was going to throw them out of my house, but decided to let them stay. Good thing, I have learned some Spanish as we are required in U.S. to do that now, rather than them having to learn English. I was going to ask them for their IDs, but I figured they would all run away. It's a disgrace. Don't use Home Depot for your carpet.

I signed an over $5k contract with Home Depot to put down new flooring in most of my house. I purchased from them all the materials. The job included tiling and hardwood flooring. They started with putting down ceramic tiles in my living room. The quality of the workmanship was below any of my expectations. The tiles are uneven, exposed linage over 1/16" is everywhere. The grouts between the tiles are varying between and inches all across the room. The grout lines are not continuous; they are broken very visible at several places. The quality of the tiling is not comparable of any commercial or residential places I looked at. Home Depot and the subcontracting company's bosses came out multiple times and they did not see anything wrong with it. At the end, they agreed to replace 5 tiles.

I filed a complaint with the Arizona Registrar of Contractors (ROC). The inspector came out, looked at the place and a couple of days later sent a report: he agreed with every point of my complaint.

I am appalled, that Home Depot is behaving like a corner used car lots sales people. They are a big company, could be gracious acknowledging the substandard quality, correct the problem and move on. Instead, they are trying to explain me that I am unreasonable; the job quality is within industry standards, meaning it is good enough for you.

The ROC report came in on 2/2/2012. Home Depot has not contacted me since despite of the requirement to act within a limited number of days.

At the Home Depot store, I went to get an idea of pricing and they told me the total job would be approximately 1200 to 1500 dollars. I paid $35 for a measurement and the contractor came up with their own quote of $3600. When I reviewed the estimate, it was inflated with all sorts of add ons. For instance, I have molding, but they added that in. They added $35 feet worth of carpet reducers when all that's needed is 10 feet. The square footage did not add up, or the amount of scrap they calculated. They also advertise a special installation rate of either $397 or $597, or $2.00 per sq/ft. The installation according to the contractor came to $2600. This is a scam. I'm not using the Home Depot's contractor, but wanted to highlight the fact that this is at least false advertising, if not all out fraud.

On 12/8/2011, I made an appointment for a measurement for a new carpet installation under the 72-hour program. The measurement was to take place on the following Monday and I was to be called about a measurement window. When I received no call, I called the store and they could not find my appointment. It seems the salesperson entered the wrong phone number. I rescheduled for Tuesday and the measurements were taken. I received my quote on Wednesday and ordered my carpet that morning. According to the 72-hour program, the installation should take place on Saturday. I received a call Wednesday evening and was told the installation would not take place until sometime before Christmas. Meanwhile, I am paying $90.00 a night for a hotel and I have wasted almost a week of my time. None of the customer service people could offer me any relief. I canceled my order and will not be shopping at HD in the future.

I paid Home Depot (HD) in Austin, TX $945 for tile flooring and installation. Two weeks later the tiles came in and so the installer called me to set up an installing date. On October 24, the installing date, I got a call from HD saying that the installing would not happen today because they could not find the tiles they told me they received two weeks earlier. I was furious because I took a day off from work for this, moved my appliances, and cleared out my cabinets as instructed.

So, I asked to speak with the manager. I was told that he was busy and he would call me today. After six hours of no phone call, I headed to HD after work, looking for the manager. He had gone home for the day. So the next morning I gave him until 11:00 am to call me and he didn't so called HD customer care and spoke with someone in Atlanta regarding the HD store in question.

I asked for the district manager to call me. Five minutes after I hung up, I got a call from the store manager. He said that he never received the message to call me and he was going to call me when he found out what went wrong. This only made me more upset and that's where we stand now.

I placed an order for carpet on 8/1/11. I never received a call that my order had come in. I stopped in the store about 2 weeks later to check on it. The flooring department checked on the computer and informed me that my order was in the store. They apologized for not calling. I then scheduled a date to pick up the carpet, approximately a week later. Unfortunately, there was a hurricane on that day, so I tried to pick it up 2 days later. I called about an hour prior to going to the store. I went to the service desk. They asked me, "How did you place this order? It seems this product has been discontinued for some time now."

I've been waiting almost a month for carpet that has already been paid for ($560.96). Why didn't the flooring department know about their product? Why is a discontinued product still being displayed? I've been told it was here already. They said, "Just give us a call, so we can have it ready when you plan to pick it up." This is what you call customer dis-service. As a homeowner, I can assure you, that I will take my business elsewhere in the future.

I need a new kitchen floor, so at Home Depot, I picked out sheet vinyl for installation. This floor is old and needs to be removed first. I discussed this with the sales representative and stated I want the old vinyl (Non-asbestos) 12" block tile and old 1/4" wooden underlayment removed. She said for this service, I must pay per square foot. I said fine and was shown this being inputted on the computer.

For $35.00, a site inspection and measurements were recorded. Installation date was set for July 23rd. In the paperwork, I also asked they move the refrigerator. The installer said he would not move the refrigerator because it was not put on his form. He then finds a tiny low spot in the floor and said I cannot put your new floor over this old floor and leaves without doing the old floor removal first and the installing my new materials. I will proceed to cancel this installation but they told me I must repair main subfloor damages and they have not removed the old floor to really see if any damages need repairing. They put my installation on hold until I hire a contractor and have the floor repaired. I'm still paying so far over $800 plus dollars with no new floor in progress. This is an unacceptable business practice.

Home Depot delivered a defected hardwood flooring and Berber carpet twice. They refused to correct the situation based on my requests. They offered to sand the engineered laminated hardwood floor, with no consideration to warranty issues or honor my request to correct any damage at their expense to my house sub-floor when replacing the hardwood floor and newly painted walls.

On 5/31, I inquired and purchased a flooring material. Maria offered us to sign up for a credit card with 0% rate for the year and said that the first purchase for new card member is 10%. Well, we got the bill today with no such promotion. We only got 10%, but no 0% rate (this is why we signed up for the card, put everything we needed for our project on the first purchase). I called the card company to confirm what I thought I signed up for. They said that we cannot have both offers and we need to call the store.

The store talked down to me as if I was in the wrong, like I was greedy, when I only signed up because their rep told us that we'll get the 0% and 10% off. In fact, she confirmed a couple of times that was what the promo to sign up for the card was, as I don't like to sign up for department store cards. I was transferred to several people at the store, all speaking to me in the same demeaning tone, no one was helpful. I am now stuck with their error due to misinformation. Don't sign up for their cards!

I never heard from H.D. so I went into store on 4/23 and spoke with Lee from the carpeting department. I had to call measuring guy for figures, but could only wait for Joe (estimator) to come in on Monday to help me.4/5/2011 : Neither Lee nor Joe ever called me so I had to call them again and ask for Joe. I spoke with Joe who helped me and told me to go to store that afternoon to pay and he would order the carpet. I did that and paid for the carpet worth over $600.00 on credit card. Joe told me he would give me very frequent reports on what was happening. I heard from Joe week of 4/18 - 22 having ordered carpet, sent for binding, etc. I called Joe approximately 4/5 asked about delivery; he was not sure.

I got credit card bill 4/30/2011 and had a Home Depot charge of $623.27 (plus a measuring fee of $30.+ dated 3/27) and still there was no carpet in my home and Home Depot doesn't know when it will be in, but they did not hold the charge for the carpet. The people that I have spoken to about this matter (Home Depot employees) are: Ruby, Brian, Evelyn, Lee, Joe (estimator) Maureen (carpet dept. asst. mgr. ), Lou (store asst. mgr.). This a fair and accurate assessment of this situation and I have all receipts.

I bought 12 boxes of hardwood flooring listed at $63.98. I checked my receipt when I got home and noticed I was charged $73.29 per box ($120 dollars more!). I even had a quote from the man working in flooring detailing the cost of 12 boxes at $63.98 but he didn't sign it. Regardless, the price was listed and advertised at the store and on the product as $63.98. When I went to customer service, I politely told her I was over charged by $10 on each box of hardwood. She rang in the code and of course it came up as $73.29 again and she said, 'No, that's the correct price'. I said, 'I just came from the flooring area again and the price is not $73.29. it's $63.98".

She called the flooring manager who took my quote from his employee and waved it at me saying, "Who is this from?" like he didn't believe me. I said "It's from the man in flooring that was working yesterday, but regardless of this quote, your listed price of this flooring is $63.98". He said "I just came from the flooring section, I'm not going to walk all the way back there, just give her the refund". He was incredibly rude, did not apologize and made me feel wrong when I was 100% right. I went back to the flooring area after I got my refund of $120+ back, and he had already pulled the price from the shelf. I got my refund which I was entitled to, so I'm glad about that. I did however, lodge a complaint this morning with Home Depot's customer service dept just to bring the disrespect I received to their attention. I, at the very least expected an apology with my refund. Instead I left feeling bullied and that I wasn't correct. Being a woman in this man dominated store didn't make it any easier!

I received a quote for carpeting and was given an appointment date for the measuring. The sales rep left a handwritten message on the bottom of the work order that I wouldn't be home until 4:00 p.m. On the day they were to come, they left me a message stating they would arrive at the house around 1:15 p.m. to 3:15 p.m. I called them back and stated I was working and wouldn't be home until 4:00 p.m. They said that they couldn't guarantee the time and that an adult had to be present in order to measure.

The day after this, I was about to pull in my driveway, when a car was pulling out. He stated that he just measured my room for carpet. I said, "I thought there had to be an adult present?" He said that he was old enough. My son is 14, not an adult! He also stated, "I'm sorry about yesterday, it's just that I have Wednesdays off and wanted to cut out early."

The sales rep at Home Depot stated to me that they work until 5:00 p.m. so I called and got another quote from somewhere else and they were cheaper so I accepted. I went back to Home Depot to get my deposit back but they said it's too late because they already measured. This is not fair especially since they came into my home without me being there--in my home with my 14-year old son. I would have refused the measure. This was uncalled for and a total **!

I am going to have my carpet replaced with hardwood flooring, after reading the complaints against Home Depot have decided will look somewhere else.

I was assured that their hardwood flooring was just that, hard, durable for pets, people, etc. I got a loan as a single mother who works 6 days a week and also paid another $1700.00 for installation, plus over $2000.00 for flooring. There are scratches all over the floor on day of installation spotted, thought it must be a faux finish but no! Floor is so soft that moving the fridge during installation even caused scratches and my fridge is on wheels and glides smoothly. My cat who has no front claws has caused scratches as has my dog.

I cry daily and keep the blinds and windows shut because it is too painful. Scratches are all over every square inch of the hardwood bought by Home Depot. I am now in a deep depression and can't afford to change it again. Financially, there is no possible way raising two sons and no child support from ex. I can't even afford an attorney and cry almost daily if the blinds are not shut.

I ordered flooring approximately two weeks ago from the Hermitage store. It hasn't arrived yet. I placed it on their credit card with other items to do over an entire room. I needed wall paper paste remover and my husband was going to a home depot about 30 minutes away while running another errand. He was given a military discount at that store. Now I have an order for $560 in flooring and went to the service desk to ask for the military discount. She stated at the store in Hermitage that they were not permitted to give them out. I thought how strange since it is a chain.

I had another $108.00 worth of stuff I was purchasing, again on my credit card. I asked the check out girl why the difference between the two stores? She said the manager's make the decision. I asked for a manager, one was not available at the time. She said she has given them in the past. Upon getting into my car, I asked my husband to call another store 30 minutes from home. Not the one he was in the other evening. They also give military discounts upon request. Now we have 3 Home Depot stores within 1/2 hour to 45 minutes away.

The Hermitage store is nine minutes away and Pennsylvania charges a lot more tax than Ohio. The company states it honors other store discounts or promotions. Isn't this considered a store discount? As long as they're honoring other prices, maybe they should honor the prices of their own company. So far, I've spent about $67 too much in two trips.

I inquired about an estimate to put down a floor in my living room. They asked for a small deposit to be refunded after the estimate was completed. The estimate was overpriced based on some other contractors I talked to. I asked Home Depot for my refund back and they said they could not give it back. I could only have it refunded as part of the job when it is completed by their people.

It has been several years since we had Home Depot (Burnaby BC Canada) install our hardwood floors. We paid $14,000 for materials and installation. The problems started immediately. When my wife and I got home from work the first day of installation, about 3/4 of the main floor of the house was completed, however, the flooring was oak (a light brown/tan wood) instead of the red maple I had ordered. The customer service clerk had entered in the wrong product code when I had placed my order.

We decided to keep the flooring as so much had been installed, and we did not want to wait another 3 months for the correct wood to arrive, and wait for that long a period without carpeting or any flooring cover in our house. To make the long story short, the installation was horrendous. The stairs were uneven, warped, and squeaked horribly. For the rest of the house (the main floor and the upstairs), there were large gaps between pieces, where they joined, and the flooring was uneven.

After months of numerous telephone calls, letters, and personal visits to the manager of the store, then multiple telephone calls to the district manager, we decided to call the head office of Home Depot USA, and finally got someone who seemed to care that there was a problem, and the head office directed our local store to send someone to actually come out and look at the floor. Four people from Home Depot (including the store manager and a new district manager) came to look at our floor. They felt the stairs could be replaced, but they felt everything else was fine.

It took Home Depot 2 more tries to get our stairs done correctly (finally by getting a new contractor and having to rebuild our stairs). The rest of the flooring in our house still looks awful, and the wood is starting to chip away on the edges of the uneven pieces. My wife and I will never have Home Depot install anything in our house ever again, nor will we ever recommend them to anyone. They do lousy work, and do not stand behind their work.

I have called many times complaint #5317134 because a defective wood floor we bought 2 years ago and no respond. We spend $5'000 on the wood floor and it is all damaged. the pieces come out of the wood

I purchase Travertine floor last year 2008 at Home Depot and one month later the floor begin to show holes, I went to the store to complain and they toll me that it was the installation contractor fault without even bother to check the floor. Months later a friend give me the customer service complain phone number 1-800-654-0688 and I was able to complain and open a claim, first they offer me 600.00dlls and I refuse this offer, later Mr. C (District Manager) came to my house to inspect the floor and told me that he was going to make sure that I will be happy with the result of this complain. He call me later that he was in the position to offer me 3,000 Dlls I refuse this offer. After that an inspector from Home Depot came to my house and told me that the travertine was damage from the manufacture, and told me to wait tree weeks to have an answer from Home Depot, four weeks later they offer me 2,000 Dlls from the corporate offices. I refuse this offer.

I had flooring installed in 2006. After about a month, the floors started to squeak. After complaining and working with the Home Depot for 2 years to correct the issue, they agreed to replace the floors after an independent inspector concluded there was an issue with installation. In September 2008, the same company that installed the floors came back and tore out the old floors and replaced them again. Unfortunately, the issues with the squeaky floors returned immediately. Again, I have been working to get this fixed, but the Home Depot has now sent me a letter stating, "We have found no liability on behalf of the Home Depot for your flooring's squeak issues."

I have had multiple flooring companies come to my home and state that they think the only way to correct the issue is to tear up the flooring again and to replace it. I have spent 3 years dealing with this! The flooring moves when you walk on it. I think that when they replaced the floor the second time, they did material damage to the subfloor, which has caused damage to the structure of the house. I have not been able to sell my house because potential buyers complain about the floors. The estimated cost to repair the floors is between $6000 and $8000.

As background, I purchased and had installed Armstrong Gunstock Springdale hardwood floors through Home Depot in Natomas, CA. These floors were installed throughout the lower portion of my home (front entry, living room, and kitchen) on April 22, 2002. As time went by, I noticed gradual deterioration and fading of the surface lamination of the floors, and began to question the integrity of the wood.

In 2007, I contacted a Customer Service Representative at Home Depot in Natomas named Michelle Beck. I told Ms. Beck about my concerns with my flooring, and she started the process of opening this up as a Claim/Inspection Report. After numerous follow-ups with Ms. Beck, she stated on one occasion that the paperwork was lost, and did not show any motivation whatsoever in further facilitating this claim. My dealings with Ms. Beck were extremely frustrating, to say the least, and I found myself unable to make any progress with Home Depot in addressing the problems with my floors.

On November 28, 2008, a new Claim/Inspection Report was filed by Ms. Beck, and I was told that within approximately 2-weeks that I would receive follow-up. This time passed, and I once again had to take the initiative to contact Home Depot to receive a status on my claim. Ms. Beck stated that another Customer Service Representative (named Mike) would be assisting me with my claim from that point forward. I spoke with Mike, and he stated that an Inspector would need to come out to my home to inspect the floors before next steps were to be made.

Recently, this Inspector came to my home, and spoke with my fiance, Eric, as I was unable to be at home due to work (which the Inspector said would be fine). Amongst the first tasks that the Inspector conducted was to measure the moisture content throughout various points on the floor using a moisture dome test. He discovered that many areas of the floor had excessively high moisture content, and concluded that this type of hardwood flooring should have never been installed on a foundation with moisture content this high.

It was the Inspector's opinion that the laminate and integrity of the floors would continue to deteriorate due to this moisture problem. Furthermore, the Inspector stated that a moisture dome test should always be conducted prior to installing any hardwood floor. He went on to add that if a dome test would have correctly been done at our home, it would have become apparent that this type of floor was unsuitable for our foundation.

The initial claim that was filed with Home Depot (back in 2007) was done so due to my belief that this flooring was defective, or was installed improperly. It has become apparent though this claim that the installers used by Home Depot to professionally install this flooring did not follow basic protocols. First and foremost being a dome test to measure the moisture content of the foundation.

I am sickened by the fact that there is $5,000.00 worth of real wood flooring in my house that is buckling and has lamination that is stripping away, and there is no responsibility being taken for not following basic installations on a cement slab, the dome test. The floors should have never been put down. The 10 yr warranty does not require the installer to follow basic professional protocol.

I went to purchase rugs only to find they no longer keep rugs in stock, you must special order. The person helping me was very helpful and placed the order very quickly and took me up front to pay. Neither the special order person or cashier advised me that there would be a 15% restocking fee for returns.

Dear Sir: I write this letter to aprise you of my recent experience with a home renovation that I recently had through your company and to ask that something be done to rectify the matter. Last week I put hard wood floors in my condominium and decided to use Home Depot after getting estimates from two other contractors. I am not at all happy with the way in which my business was handled.

First, in what was a terribly unnecessary convoluted process I was given an estimate which was changed on the day of installation. As you may know, installing this flooring is a rather involved process which required taking out my existing carpet, and delivering the flooring 72 hours prior to installation. When your contractors came to do the work on the scheduled day, after days of preparation, they informed me they could not execute it because it entailed leveling the existing flooring which was a structural correction, and that this would cost an additional $800.

When I objected to this unforseen last minute and very large additional cost, they told me that I should ask my insurance company or that I was welcome to return the flooring, get carpeting instead, or find another contractor. I did contact my insurance company which was an additional burden caused by your contractors not telling me from the beginning that this could be necessary. Don't they know when they see carpeting that this is a potential issue, and why do you/they not tell customers up front during the decision making time?

Additionally, after I paid for the additional work to be done, I do not believe that they actually did what I needed and paid for structually. All of this is very disheartening and frustrating. It has not only caused friction between me and my insurance company, but has had the effect of my losing total confidence in your company. I therefore ask that you extend the one year warranty which I am told you provide for an additional two years to make sure that the flooring you have installed without the requisite preparation for which I paid, is at least up to standard. I think it is the least you could do in light of the mishandling and complications that arose. I hope you will stand by your company and trust that you understand the importance of keeping your customers satisfied.

I do not believe that additional charges of installation I paid to start the work first for $800 then after the change of opinion by the crew as to how to do leveling off the floor for $270+ instead was at all justified. I felt like I was simply being ripped off as under the circumstances I had no choice but pay whatever amount to finish the work on the bear floor after the carpet was removed..

There is an imprint of a penis within the pattern of the tile I have installed in my bathroom. It was not very obvious what the pattern was until some time after it was installed. There are also other images of nipples and a women's crotch too but I didn't want to take pictures of everything as you can probably imagine its quite embarrasing. I was able to find a sample of the tile and went in to Home Depot (the images are like someone dipped their body part in a paint and pressed it against the tile at the time it was being designed).

This is not something I was expecting to find in my new bathroom tile. Home Depot has pulled the tile from the shelves of the local store and admitted they see the images and that it is not easily seen until you know it is there. Cotto has offered to reimburse me only for the tile, not for the removal and replacement.

While amusing and probably something you don't hear every day, I think it unfair for my family to have to endure having this stuff on our walls.

In 2001, Home Depot, Clarksville, Indiana, installed ceramic tile in three rooms of my house. Extra thick backer board was used, even though the house has two layers of wood base. The result is an elevated surface of the floors, which blocks dishwasher service and removal, exterior door opening difficulty, room to room elevation differences, etc.

I have many photos that document the numerous problems.

At the time of installation, I tried to get Home Depot to replace everything but they refused.

In response to many heated discussions with the Home Depot flooring expeditor, we were given a written lifetime guarantee on installation.

Recently, the dishwasher had to be replaced. However, since the Home Depot installed tile floor blocked its removal (and installation of a new unit)a section of tile and backer board had to be removed.

I first talked with Lou Anne Nally (current Install Expeditor) and was told that help would be forthcoming. However, nothing happened and I was forced to remove the section of tile and backer board myself.) In an attempt to get the store to honor the lifetime guarantee and replace the removed section, I had several more conversations with Lou Anne Nally and with Michael J. Reinhold, Store Manager. Thus far, I get promises but no action.

I'm tired of Home Depot's apparent practice of ignoring warranties and their responses to my requests to exercise the lifetime guarantee. I now want to have the Home Depot installed tile and backer board replaced in all three rooms and then properly installed. Also, since the floor was installed exceptionally high, door moldings and interior doors were shortened to accommodate the high floor. I'd like to get those issues addressed when the ceramic floor is installed properly.

The elevated floor blocks removal of the dishwasher, makes operation of three exterior doors cumbersome, creates a significant room to room elevation difference which creates a trip hazard.

If Home Depot is not going to stand behind their written guarantee, I want to have the whole installation removed and then installed properly.

I ordered 7 boxes of Crema Marfil marble for a bathroom floor, the marble I received was much darker and obviously not Crema Marfil (what I have in a shower stall), and different from both Home Depot's in-store sample. I went to a tile store and showed them the marble, they said it wasn't Crema Marfil, which they stock in their store. I returned the marble to Home Depot, but they charged me a 15% restocking fee. When I spoke to the manager, he was very rude and couldn't care less that it wasn't what I ordered, just said their policy is a 15% restocking fee no matter if you get a bad product.

they told me someone had already picked it up. this led to two days of calling and speaking to managers who were less than helpful and at times ignorant and rude. finally someone said that the would refer to the security camera and see who it was. a day later a manager called and said they had misplaced my order and that it was there. so after being delayed on my work for days i went to get my wood, I had 10 boxes remaining. they called me 2 weeks later and said that they had refunded my acct for the 10 boxes I had left, when asked why they said they had a contractor that needed them and i hadnt picked them up. this was something I paid for , it was mine. I raised hell and of course no one cared. I will never do business in Home Depot again, I also sold my stock in the company because its on the way out due to the incompetant idiots that staff their stores.

On April 15th I placed a special order for Castello Stoneline Laminated Flooring, after having received a visit from Tyler and Associates who performed the measuremesnts and flooring preparation that would be required. It was my responsiblity to certain appliances removed to accomdate the installation. On May 8th Home Depot's installer arrived to begin the installation. It was there opinion that the installation could be installed over our current vinyl flooring. My wife and I were somewhat apprensive with this decision but they assured us that this was the standard procedure for installing laminated flooring. Tyler indicated there were a number of areas that would need to be leveled.

Home Depot's installer did not concur with all of Tyler's reccomendation and used some leveling cement in one area but concluded it was not necessary in other areas. The installation proceed, but there was not enough flooring to complete the job so an additional two cases were ordered. This merchanise was suppose to arrive in about three weeks. Instead the additional cases did not arrive until about June 15th and the installatiion completed June 20th. In the mean time we were without a stove, water and dishwasher.

When the installer arrived on June 20th to complete the job I pointed out to him certain areas in the flooring that had popping and cracking sounds. He examined the flooring and concluded it must be the product and not due to his installation. It is interesting to note that this was one of the areas that Tyler & Associates had indicated needed leveling.

The installation was completed and I notified Home Depot of the problem and I wrote a letter to Home Depot addressed to M. Kramer on June 23rd informing them with my concern. M. Kramer informed me that they would have a manufacturing representative come out and take a look at the flooring. A manufacturing representative never came out so I wrote another letter to Home Depot dated October 21st. M. Kramer no longer was serving as the expeditor so I was contacted by another gentelman from Home Depot who made an onsite visit the later part of October. He was of the opinion that it was an istallation problem and would have representive from the installation company come out and make a site visit.

Another month elapsed and no action or on-site visit had occurred by the installer so I sent another letter to Home Depot dated December 2nd. Shortly thereafter arepresentive from Home Depot and a represative from the Installers arrived and inspected the floor and concluded that the flooring would have to be taken up and basically start from scatch. Finally on Dec 15th a inspector representing the manufacturer arrived and inspected the flooring and his report indicated the flooring had not been installed inacordance with the merchandise instructions.

In the mean time Home Depot contacted me and indicated that I basically had two choices starting all over or they would refund me my out of pocket costs and services I performed totaling approximately $710. I agreed to accept this amount due to fact that I no longer can trust Home Depot' word as to what they would be willing to accept as there financial responsiblity in starting the job over. Needlessly to say the 20 year warranty on the product I purchased is mostly likely voided.

Update from Claire in Union KY. Well as luck would have it we decided back in Nov. to go and buy more of the cherry floor since we had to twin a room. We thought we could deal with the look since we did not wish to have too many different floorings visible. They discontinued the Jotoba cherry at the end of Sept. So evidently they were having far too many problems. Now I have to pull up my floor since I have open twin rooms that face each other and I am without any other resource for this discontinued wood. Buyer beware. In today's economy a lost customer is really something to worry about.

Economic damages are having to pull out a floor that is less than 4 months old and replacing it completely with a new one. But there is going to be more damage to HD since I will no longer give them my business and I am not hurt by the current economic crunch and still have money to upgrade my new house. I will do it with the use of another company.

In September 2007, I purchased $1,800 worth of Pergo floors through the home Depot warehouse. In a matter of 4 months, I saw the floor begin to peel and warp in several areas. I called both Pergo manufacturers and Home Depot store to set up an appt. for an inspector to come and look at the poor performance of the floors. both Pergo and Home Depot denied my claim stating that the moisture level of the floors was way over the amount they would normally accept.

Pergo is saying it is a "site related issue". there is one small site where liquid was spilled and was immediately cleaned up (within 5 minutes). Yet the floor still warped and peeled extemsively. Pergo promises a 30 year warranty on their product, but when I complained, they said they would not honor the warranty. when I purchased the Pergo floor at Home Depot, the Home Depot floor specialists told me that Pergo is their "top quality" floor and can withstand children, dogs, etc. and is a very hardy floor. when I analyzed the finished product, it looks like cardboard. I would have been better off with a wood floor.

we purchased flooring from the home depot in piqua ohio. from the start we had problems.we purchased two remnants for two bedrooms then ordered carpet and laminate for the rest of the house.when they came to install we found out that the remnants that we purchased from THE HOME DEPOT were wrongly marked the carpet for the rest of the house was cut too short. we ended up with a mess and this was at christmas time and my son was coming home he had been in iraq with the army. after three days of having our house tore up they were done, but we had no tree no decorations nothing for my son to come home too.seams started to show were it had been seamed and we started with phone calls and trips up to THE HOME DEPOT.

it kept getting passed between the installers and the HOME DEPOT store. we did this dance until may they sent one carpet guy with his staple gun to fix the seam.it didn't work patience is getting tested by this time and i put in a dispute on the charges for our HOME DEPOT credit card for 2462.69. we received a letter and heard from customer service to get the issue solved.we could not come to an agreement because in the coarse of the installers coming in they were yelling at me i had to move my fish tank that had been drained and was not in an area that carpet had been laid and i dropped it. i had spent most of the past three years in and out of the hospital almost died lost alot of weight and was not real strong.when customer service got involved in late summer they came up with there agreement and would not budge.they bullied and lied to us until we agreed to there terms. we went for an upgrade doing nothing with the bedrooms they were going to credit us for those two rooms and apply it to the purchase of the upgrade.by now our laminate was starting to come up and warped our door.

they were notified of this and decided to do it all in one shot.all of a sudden we thought that we were done ordered and paid for the carpet when we got a call from customer service that when we sign a paper releasing them of any responsibility they will lay our carpet.we have not received this letter but they have my carpet that is payed for they won't fix our laminate which has caused our door to warp and cold air coming in we have put a table cloth and shut the door to try and keep out the cold. we live in ohio and it is winter.we have been lied to they are now holding my carpet hostage until we sign this phantom letter. we have been told we would receive calls with in an hour and two days later still waiting.

My parents had hard wood flooring put down, the exact match as the other wood flooring in there house so that it would look like one piece. The floor has spaces in between them, the shoe molding is brown, not white, like the rest of the house, which looks HORRIBLE!, there is puddy all over the fireplace, that you CAN see, and the worst is there are dividers from the kitchen and the hall way....why would they have wanted an exact match just to have a divider. The divider has a cut in the middle so when you walk in the living you see not only the divider but the cut in the middle!

ITS THE WORST JOB I HAVE EVER SEEN! The thing is we were going to lay the floor down and deceided that Home Depot was worth the money to put it down! NO! You could trip on his HUGE divider also! We could of done this job 100% better. When we went to complain they gave us the run around and told us there is nothing they can do about it! All they want is the floor done right! (I wrote this because my parents do not speak enough English and felt they would not being taken seriously)

I HOPE NO PHYSICAL DAMAGE WILL RESULT BUT WITH ALL MY PARENTS GRANDCHILDREN THE DIVIDER LOOKS LIKE IT WILL BE A PROBLEM IN THE LONG RUN!

I was interested in Ceramic Tile for my sunroom. The young man was rude, when I asked questions, he asked me why are you trying to buy something you know nothing about? I'm not paid to make decisions for you. When the gentelman I was with stepped into the conversation and requested him to answer questions concerning the grout. At this time, he told him which bag of grout we wanted, he wouldn't pick it up for my friend, who is 68 years old with a kidney dialysis in his arm.

This guy walked off and refused to help us. We had to wait for Brad, a different man, around 10 minutes. Then when we checked out, we asked for help loading our car. We waited another 7 to 10 minutes on Brad to come in from getting carts, while the guy at the counter, doing absolutely nothing, stood there. He did not look like a manager, he wore a Home Depot apron. When I asked him if he could help, I was told, it's not his job. I just want to say, that I will not shop at Hickory Hill Home Depot, ever again. They are lazy and rude.

We special ordered a Brazillian cherry floor that was highly rated by Consumer Reports in this year's current issue June 2008. We had to wait the standard 7-10 days and had to pay in full. Well I am not sure of the main claims on the flooring yet however, the floor looks awful. Some of the boards are not stained properly and show discolouration, they are all small pieces so it appears that we salvaged flooring from somewhere instead of having purchased it new. The grain does not appear to be the same at all from one board to another so I am not sure the entire floor is actually cherry (I used to restore antiques for a living). The boards are not of the same widths and there is spacing regardless of how much hammering the installer could do. I have an entire room that looks just awful. A monkey could have installed it and I would not have noticed a difference.

I am out roughly $2,000.00 and cannot afford to pull out this floor and purchase a new one. I fear that this wood will make it more difficult to sell my home in the future. I have 2 more rooms of this stuff to install so that all my flooring is the same and that will mean more money!

They will create 2 orders, one for the back ordered items and one for the remaining items. After numerous unreturned calls, I stop by Home Depot to check on the status of my order only to find out that the seperate orders were never placed. Steve starts blaming his co-worker and taking no responsibility. He says to me that "Val should have placed the order and she forgot". The manager on duty is very apologetic to me but in essense is doing absolutely nothing to solve the problem.

Steve finally gets a hold of Colleen at Sure Wood Forest products. Colleen says they will overnight the order and everything will be OK. That was 2 days ago and I still have no supplies. Steve said is is trying to track the order but since it's Friday we may not know until Monday. Three more lost days! I and am losing money every day that goes by. I have a contracter who is ready to work on Monday and I have nothing for him to do. Who knows when I will get my merchandise and by that time will I still have a carpenter?

I regularly spend at least $10,000 a year at Home Depot - this will be my last purchase. If the world was run by Home Depot employees NOTHING would ever get done! I am rehabbing a house with the intention of selling it. Home Depot told me that my order would take 10-14 days to arrive. We are closing in on three weeks and I still have no product. Even after the first shipment comes in I will still be short two items for another 2-3 weeks. Monday, I have a carpenter scheduled and no work for him becasue of Home Depot. I am waisting time and money because of Home Depot's incompetance.

I went to a home depot store in Moncton New Brunswick Canada . I was looking for laminate flooring. I had done some renovating out west In Alberta and had purchased some random plank flooring. I liked the look so I thought I would again purchase this type of flooring. I could not find any in the store display, so I tracked down an employee and asked him if the carried the product. He told me that they didn't and when I said. Gee that', too bad I bought some in Alberta and liked the look. To which he replied well I guess you had better go back to Alberta and buy it there. I foulnd this to be rude and ignorant and left the store immediately. I went across the street to a flooring store and was able to purchase the product.

This is a year later I am again in a renovating mood and again decided to give Moncton home depot another try.( perhaps I would be treated better)" I found some trim, but it was in 15 foot lengths. I had nothing that I could haul that long a peice in, so I looked up an employee to ask if they had it in 8foot lengths. I asked this ansd got a how can you be so stupid tone of voice answer that went like this. " did you look in the bottom left hand corner of the tag to see if it Came in 8 foot lenghts? I admitted that I hadn't. " well I suggest you go back and take another look." I did and their was no mention of 8 Foot lengths.

My next thought was to ask if they yould cut the trim in half, Needles to say I couldn't find an employee. I did However find my wife in the kitchen section. She had been looking for a kitchen sink and not being aable to find it asked one of the young employees if he knew where she could find them. She said he didn't seem to know what she was talking about, until she said you know a stinless steel sink in your kitchen that you wash dishes in. He said oh yes I know what you are talking about ,but I don't know where they are located. He did however go to a phone one the wall and page someone to come to the kitchen dept for a
customer service.

By the time I got there she had been waiting about 10 minutes. I decided to wait with her as I thought the person who was to help my wife would be able to answer my question. we waited a total of 25 minutes and then decided to leave the store. This was not a busy period for the store it being about 2pm on a monday. Needles to say My impression of this store and their employees is that they are rude, sarcastic and don't have the faintest concept of customer service and I very much doubt if I will ever set foot in that store again.

At the end of 2006 I ordered DuPont Stainmaster carpeting for my LR, Hall and Bedroom. Because it wasn't included in installation, I had to move an entire room of furniture, including a huge wall unit filled with books, TV, knick knacks, etc. Plus everything else in that room and my bedroom. It took me almost a week as I am a single woman but I desperately needed new carpeting.

I paid extra for the stainmaster due to having pets and because they claimed they were stain resistant. At one point during the installation, the contractors, none of whom spoke English, took the carpeting out into the middle of my street to measure and cut. Nice. Anyway, once it was done and everything put back in place I was happy. Now a year and a half later, there is no stain resistance, no matter what I try the stains don't come out.

I was getting ready to steam clean the carpets when my son noticed buckling in the LR in two spots. I've also now noticed it in the hallway as well. I called HD to inquire about the warranty and find out if they would fix a bad installation, and of course, the warranty is no longer in effect. They tell me I have to pay a minimum of $200 to have the carpet re-stretched and again move all that furniture. Since I have a rancher, there are not may places to go with these large pieces. They claim no responsibility for what was obviously a bad installation. While I do shop at Home Depot for other ready to use items, I will no longer buy anything that has to be installed. I would not have bought it there had I known they do not stand behind their contractors or products.

My husband and I bought (I believe the name was Cotto) 12X12 Duro Gray ceramic tile to renovate two bathroom floors in our home. We were told that it was open stock and if we had a problem we could purchase more from the store. Our tile man broke a piece after the floors were put down and we went back this afternoon and were told this product has been discontinued.

If I can't find some way of purchasing this tile I will have to put a new floor down in one of the bathrooms. Now what is the next step?

I purchased bamboo flooring which is a click-lock type of flooring requiring no glue. I also purchased the premier underlayment recommended by the sales person. The end, tongue and groove joints are coming apart. I think it is due to the slick surface of the underlayment. The vendor is blaming in on excess moisture. The planks started coming apart the first day they were laid.

Home depot will not take any blame and will not reimburse me for the extra labor involved to remove all the flooring and put it back with glue on the ends (which the vendor recommmended). No where in the instructions is glue mentioned. They also said to put an additional layer of moisture barrier down. All I was asking Home Depot for was a $500 discount on my purchase to cover the extra labor.

The flooring is made by Home Ledgends and is flawed. The ends do not lock and come apart with the slighest bit of traffic. I would strongly recommend to anyone wanting a new floor to go to a local flooring company. They usually stand behind their work.

Monetary damage because the job has to be done over and glue used to hold the ends together.

I installed an unfinished cherry floor in my family room. Then I rented a floor sander from Home Depot to sand it before finishing it. I got it home and tried to install the sandpaper sheet as instructed by the (very) young clerk at the Home Depot rental department, who told me that the rubber rim and the sticky sheet back would hold the sheet on. It didn't--the sandpaper was the size of the bottom of the sander, with no slack to go under the rubber bumper. The back of the sandpaper (with a peel-off backing) was not sticky enough to hold it in place. In 20', it came off 2 times and the sander turned itself off (intermittent short circuit, I believe) 3 times.

I took it back and explained the problems to another (very young) clerk. Gee, we'll have our repair guy check it out, was the response. Now, I'm an older woman who is not intimidated by tools, but I had no experience with floor sanders, so I spent a day or so thinking I was just too dumb and inept to make it work (except for the electrical short, which I realized was not my fault).

Finally, after obsessing about how I was going to get the floor sanded, I went to a local, non-chain rental place. They rented me a sander and provided sandpaper and a sort of mat which they said went between the metal bottom of the sander and the sandpaper. It worked (and my rustic cherry floor is beautiful). But anyone who is renting equipment at Home Depot (unless they're experienced with the equipment they're renting) should be aware that the Home Depot staff is too inexperienced to provide any information, support or even the right stuff, like the sander pads.

Cost of renting the sander, less a small credit I received because their stupid equipment did not work. My time. My irritation.

I've already complaned about my experiance at [their] Walker store, with flooring staff. My customer care # is 5149582. We've finally got an insualtion date. The 15 of July. We bought the stuff on Wensday the 25 of June. Prior to that we had [Home Depot] people come and measure the floor. I feel that almost a month to have it installed is way too long. And would like to see some kind of action on [their] part. My wife and I already have had to up our vacation by a week because of all of this. I'd like to see [Home Depot] take some money off this whole deal. Thank you for your time.

Back in February 2008 we purchased Hard wood flooring from Home Depot. We had it installed by a private installer that we picked out. However a few weeks after it was in it started to come up and peel. We had the installer come back and look at it and he also went under the house to check for moisture. He discovered that it is a defect in the wood as it is beginning to come apart in areas and not a result of his work. He called Home Depot himself and spoke to a floor manager Lamont that even made a comment "this wouldn't happen to be the cherry hardwood flooring, we have had many issues with that?" Well in fact it was and the installer thought that comment was interesting.

We have proceeded to call Home Depot many times and go by the store to get results. Wr keep getting the run around, noone is communicating or even willing to call us back with info. We were told they did contact the flooring people and are waiting for a response. They did have an inspector come and look at it and take pictures. The inspector told me right then you need this fixed it has a defect and there is a major problem knowing I have 3 small children.

We spent over 4ooo,oo for this whole project that is nothing but a mess and headache. They at this point still have not responded and we have no answers. With 3 small children I am constantly worried they will have splinters and pieces of wood stuck in their feet. It also doesn't help knowing that my sister-in-law had a similar issue in MA, where her babysitter got a 5 inch piece of wood that went thru her foot and required immediate surgery (with further to come) and can no longer stand for long periods. She now has a huge lawsuit for the fact that she has damage to her foot. Now imagine what it can do to a child or even my baby? Also what about my two dogs...With my husband deploying next month, I am praying this will be resolved as it has caused nothing but stress and anxiety to us all!!!!!

Back in February 2008 we purchased Hard wood flooring from Home Depot. We had it installed by a private installer that we picked out. However a few weeks after it was in it started to come up and peel. We had the installer come back and look at it and he also went under the house to check for moisture. He discovered that it is a defect in the wood as it is beginning to come apart in areas and not a result of his work.

He called Home Depot himself and spoke to a floor manager Lamont that even made a comment this wouldn't happen to be the cherry hardwood flooring, we have had many issues with that? Well in fact it was and the installer thought that comment was interesting. We have proceeded to call Home Depot many times and go by the store to get results. Wr keep getting the run around, noone is communicating or even willing to call us back with info. We were told they did contact the flooring people and are waiting for a response. They did have an inspector come and look at it and take pictures. The inspector told me right then you need this fixed it has a defect and there is a major problem knowing I have 3 small children.

We spent over 4ooo,oo for this whole project that is nothing but a mess and headache. They at this point still have not responded and we have no answers. With 3 small children I am constantly worried they will have splinters and pieces of wood stuck in their feet. It also doesn't help knowing that my sister-in-law had a similar issue in MA, where her babysitter got a 5 inch piece of wood that went thru her foot and required immediate surgery (with further to come) and can no longer stand for long periods. With my husband deploying next month, I am praying this will be resolved as it has caused nothing but stress and anxiety to us all!

Children not allowed to go barefoot in their own home, comstantly cleaning and vacuuming up pieces of wood. Trying to protect my dogs from splinters.

They have lied to us repeatedly...hung up on us..I paid $14,000...for this holy hell???? Another long story involving ceramic installation and toilets several weeks back. I knew then...this isn't gonna be pleasant. They have us by the balls and there isn't a damn thing we can do about it. We are victims and yet...they treat us like we are in the wrong. As God is my witness...I'll never darken the doorway of Home Depot again.

I can tell you the damage done to my NERVES. Any installation done by these folks...should come with a script of zanax !!!!

(Product Name: Brazilian Cherry wood flooring (SKU 372-250)and installation) Defects in wood floor purchased at Home Depot and installed by Home Depot. The Home Depot has failed to honor the terms of its warranty. The Brazilian Cherry wood flooring (SKU 372-250)and installation (Invoice # 4608-313569)I purchased for $8,016.81 has the following three problems: 1) ends of wood planks curl upward; 2) individual wood planks are cracking--some lengthwise and others diagonally; and 3) increasing discoloration within each plank. While not all 3 problems exist in every plank, these 3 problems together render the entire floor unacceptable.

After my initial complaint in March 2008 to Mr. Ali A. (Corporate Headquarters) Home Depot sent me on an endless odyssey of at least 4 inspections by individuals representing Home Depot (Pat O. and Leonardo) an independent inspector,L&N Services (Claim No. THD 04230801), Mr. Mark B. (hired by L&N), Mr. Mike B. (Home Legend Supplier)and Mr. H. (Furnco manufacturer, I finally received a phone call from Home Depot - Ms. Sharon S.: 800- ext 84042 on May 14, 2008 offering to "help you (me) replace 30 percent of the floor."

As described above, the problems affect the entire floor--not 30% - and "fixing" any existing floor with the same defective materials and installation problems would likely result in similar recurring problems in the future-- replacement with a product of equal or greater value would be fair and equitable and would be consistent with the warranty.

We had laminate floors installed in March 08. The credit card is under my husband's name. The card limit needed to be increased to do the flooring but I was not allowed to do this with my husband not present. He was out of town at the time & stranded because of the weather. The snooty girl at the service desk, Toni, informed me that I would have to open my own account. Stupidly, I did & it has been nothing but a nightmare since. First, I took off work to wait for the delivery of materials. No show, no call.

When I called Home Depot, they were not concerned in the least, just said there was a mix-up with the time schedule & they would not be at my house until that evening. So rushing home after work, still had to wait a couple more hours after the given time of delivery. Talking to the Manager, Angie, did absolutely nothing. She is one of the most unprofessional people I've met. She explained away the problem & didn't even so much as apologize. So, stupidly again - we needed the rest of the house done so we went back because we figured since we have the cards there & didn't want to open another credit line, we'd go ahead & get our house finished.

The 2nd set of installers were rude, unprofessional & did sloppy work. They were in a hurry & messed up all of our baseboards. Then we had a repair needed under warranty from the first install. They send out one of the same guys from the 2nd one & he tore up the t-track only to tell me he didn't have anything that matched & the first guy who installed needed to be the one to fix it & I quote "It's not my problem." This was another day off work I had to take & now am sitting her with a big gap in my $3000 floor.

Calling the service desk did absolutely nothing. No manager could be found & no one at Home Depot cares about this problem. So I am nothing special & should have taken my non-special three thousand dollars to Lowe's! I will never set foot at any Home Depot again & warn anyone else wanting to use them for floors or anything else - don't do it! You will have problems from the get go. They will make simple tasks very complicated & you will make a huge, expensive mistake.

We were jilted - financially & through bad service & time taken off work that was for nothing. Not one person was found that cared about our situation. They don't care how their customers are treated, as long as they spend money. Not one more dime of ours will be spent at Home Depot though. Hard lesson learned!

It finally came in end of May, and I had to spend an hour at the store for them to get the order together. They only have 1 installer (Cooper) which is your only choice which apparently is backlogged weeks. I could have had Empire install it next day. Save the grief and bypass Home Depot for anything other than light bulbs and screws. Still nothing to show for $4,000, maybe next month?

Purchased bamboo floors from Home Depot close to a year ago and Home Depot is yet to finish the install that I paid $7,050. Floor was installed as planned however at the end the installers spilled hot glue in the center of the floor and damaged the floor when trying to buff the glue out. Both Home Depot and the installation company inspectors acknowledged the installer would repair the damages free of charge and as soon as possible. Also noticed was four transitional strips were missing but not noticed by Home Depot prior to installation. We were told numerous times that this wasnt a big deal as the transition strips will be ordered and installed immediately. Its been close to a year and neither of the two have been resolved.

I personally feel Home Depot just wants us to go away as were made false promises every time we try to resolve these issues. Ive spoken to Danny and Doug at the Lakeline store and when I call they know me by name, this says allot to the number of times Ive called. Every phone call ends with, Yes sir, were aware and will notify you as soon as the transition strips arrive. This cat and mouse game has been going on close to one year. When I got a call from the installation company they complained that there are only two transition strips available and that its not their problem and that I have to take it up with Home Depot. This is absurd to me as the consumer who was promised a completed product.

As of now Ive been told by Lakeline Home Depot employees to contacted Laurie Kincheon (Zone service manager Austin district 228). Ive spoke to Laurie twice now in the last two weeks and shes made the same promises Ive heard before as Im waiting to hear from her again this coming week how to proceed. Even if the floors are completed I feel Ive falsely been charged $7,050 as Ive not been able to enjoy them once since installation. To make matters worse were selling our house and the floors are a huge concern of potential buyers. A note about the installers, numerous times theyve asked to meet us at the house to inspect the floors in a two hour window and they never showed up. This happened at least three to four times.

Missing parts. Installers damaged floor cleaning up spilled hot glue.

I paid 1,300 for this flooring and 900 to the first installer. I had to work very hard to put this money together. I have a very bad pain problem and this aggravate's me to no end,, and causes my pain to flare up.

I ordered a specialty (odor resistant) carpet and installation with maintenance cleaning contract. We paid extra for all new tack strips; and were asked if we preferred gold or silver edge strips. We were told prior to the install, an oder test would be conducted. If the test failed, they would have to clean the area, and we would be charged for the cleaning. I pulled up the old carpet and some of the tack strips and cleaned thoroughly. They never conducted this very important test, that would affect the install and our guaranty.

The installers did not have either strips available. We were told the installers would move some furniture, they didn't. They said they were not paid enough to move furniture, only .50 per piece. The installers chipped my newly painted walls and splashed carpet glue all over, and on the newly installed tile. They did not vacuum after they finished laying the carpet and left approx 45 feet of excess carpet for us to store. They left bits of foam pad and other junk in the street in front of the house. We complained to Home-Depot via phone and internet QC questionare, to no avail. No one contacted us concerning the install.

So it is three months later, and the dog peed on the carpet. I tried to spot clean it, full steam cleaning was not yet neccesary, and there is a discolored area and it smells like dog pee. I contacted Home-Depot once more and related to them that I am concerned this is not the quality carpet we paid for. Of course, we were passed on and promised that some one would contact us. Here we are three business days after and I am calling them again. Sandra said an Inspector would contact me by phone or mail to schedule and appt. to test the carpet. I have a bad feeling about this...

Well, obviously the carpet will have to be replaced. Will they admit to installing the wrong carpet? We'll see, but I have little hope.

On December 04, 2007, I placed a delivery order of some floor tiles and they were delivered on Dec 08, 07, however the merchandise was delivered wrapped and with the tile glue and other items on top and the amount paid for was 83 cases/ delivered 63. There was no way for me to verify the amount delivered. I notified the store of the shortage and have been working with them for over 2 months and nothing has been solved. I paid for merchandise not received. I will seek further legal assistance in this matter.

Lost of $292.40 and unable to complete a home project, now my carport is half way completed with a chance of the tile being discontinued.

Wow! Thank you friends. I was about to price out flooring through Home Depot, but your testimonials saved me. Thank You!

I ordered carpet with installation by Home Depot's subcontractor, who was not identified at the time of the purchase. It was The Carpet Pros. They asked me to wait at the job site for a 4 hour period. I waited and they did not come. They claim to have come an hour later and that my appointment was until an hour later.

I purchased $5000.00 of pergo flooring with an ETD of Nov 1st. I purchased mid Oct and the final pieces of wood arrived Dec 8th. My contractor had to delay because of another job. I was waiting and waiting for over a month for my wood to be delivered, being promised next week, next week, everytime I/we called . They are promising me compensation once all wood was in and guess what the compensation was, $50 gift certificate for Home Depot Expo - laughable.

I could not have Thanksgiving at my house and I was planning a whole family reunion and now its getting close to Christmas and the flooring is finally being installed, but the townhouse is filthy so I can't have a Christmas either.

I purchased $5000.00 of Pergo flooring with an estimated delivery of Nov 1. I purchased it in mid-October; the final pieces of wood arrived Dec 8. My contractor had to delay another job waiting and waiting over a month for my wood to be delivered--being promised next week, next week, every time we called. They promised me compensation once all wood was in, and guess what the compensation was? I got a $50 gift certificate for Home Depot Expo .....LAUGHABLE !

I could not have Thanksgiving at my house for which I was planning a whole family reunion, and now its getting close to Christmas and flooring is finally being installed. But my townhouse is filthy so cant have a Christmas here, either.

I ordered 1200 sq ft of tile from Home Depot. I have about half of it; I've laid down about a quarter of it. I am not getting any assistance from the Frank, the manager, or the assistant manager. I have repeatedly called about the status and was told I would get a call back; nothing ever happens. I have made at least 10 phone calls, and I have been told the same thing. I need to get this resolved. I need the tile because be are in the process of getting the floors finished. I really need some upper company help here. I'm just about at the point of begging. Please help me with this problem.

Work delayed, house unfinished etc.

I orderered carpeting for our new vacation home on April 20, 2007. It was on sale, which caused me to assume that it was available within a reasonable amount of time. After 6 weeks of waiting, I was told that the manufacturer of the carpeting had just started weaving it. The carpet finally arrived at the store in Omak in mid-June. It is now July 25, and they still have not been able to schedule an installer.

I was referred to corporate since the Omak store was not getting the support they needed and were dealing with several other unhappy customers like me. After calling four different numbers across the Country that were purportedly for customer support and service, I gave up seeking help. I was disconnected, transferred, put on hold, etc., etc., and finally told Home Depot to keep their carpeting and credit my account. I will never do business with them again.

I received a written quote from Home Depot for Bamboo Hardwood Flooring. Somewhere in the quote was the word Laminate mentioned. I was ensured that it is actual wood since bamboo doesn't come in laminate. I was quoted just short of USD 8000. I paid with my credit card and was told that the installers would call within two days. The installers never called and I called back Home Depot. My order was never processed and I was not informed of this! The reason being was that Home Depot suddenly asked for USD 4000 more.

First I spoke with Vicki who had the same two prices I had (one for the wood and one for the installing) but she added up the installing twice. I tried to explain her basic math when she hung up. I contacted the main Home Depot office who then put me in contact with a manager at Home Depot Torrance. He was not willing to honor the written agreement either. I thought about fighting Home Depot in court. But frankly, these incompetent people don't deserve my money. I went to Carpet Wagon with terrific service and now have a better quality wood installed for the same price.

Contrated and paid $14,671.50 for contractor to renew tile and hardwood in Kitchen, entry, Dining room foyer and Living room. Was informed this job was a 5 days job. Contractor that Home Depot utilizes in our area is Coverall Inc. We are in day 13 and still 2 plus days asway from completion if the contractor shows up to the jobsite. Hoem has been completely torn up and complaints to Home Dept Store 8998 on now less than 8 occasions explaining our frustrations with the contractor . Assistant manager came to our home upon our insistance on one occasion to see what the problem is with completion.

Today has been the final day I have allowed this ongoing situation. I have phoned the local store manager and informed him I am not going to allow this to go on any longer and the contractor is not permitted on the premises only to collect tools left outside the home. I ned to research what our options are to get htis resolved asap so we can get our hoem and affairs in order . This home depot has been the most un-professional store you can imagine. I have taken phots and kept a running log of excuses. Starting at 12 noon and working till 4 am in the morning to picking up materials which should have been supplied to not showning up at all on the job. All of this the local Home Depot ahs been daily informed of with zero results.

I just read a consumer complaint online concerning The Home Depot and their flooring subcontractor, Cooper Floors in the Dallas/Ft.Worth area. We had a bad experience with both companies as well. The Home Depot rep came to my house and measured the space for hardwood flooring. I ordered everything he suggested. We were told the installation around the fireplace would be under-cut which was explained as being the wood cut at an angel to fit close to the brick.

We were in another room during the installation, came out to discover our brick being sawed with a power saw and dust was all over the house, including in the grand piano that was open. Had I told, I certainly would have covered furniture. The dust is in my a/c vents, everywhere. My husband tried to get the house professionally cleaned by Home Depot but no one would take responsibility. It's been over 2 yrs now, I'm sure there's nothing else we can do. They put us off until we finally gave up. And as it turned out, they had sold me too much of everything. I could have guessed better than they measured.

I was flipping through google and came accross this website. I started to read complaints on Home Depot and realized they were talking about the same problems I had a few months back. I ordered wood floors back in Sept. 2005, and because I don't have a lot of time, I'll make this story short. I was told that the floors would be delivered in two weeks. The floors didn't come in two weeks. Instead at the two week mark I called and they said it would be another month.

When that month was up, I called again and they said it was going to be 3 months, because of back ordering. I was told it would be ready in early January now. Well, January came around, and when I called, they lost the order and would have to reorder the floors. Two weeks later, the floors came in. It took a total of 5 months to get an order that was supposed to be 2 weeks. Why did I wait so long? I was moving into a new home and I had left over floors of the same type that I wanted to use for my own floors.

I had to pay in full when I ordered the floors, which I didn't feel comfortable doing. Throughout the complaining, I finally got 5% knocked off. And that was a struggle because they wanted me to choose a different type of floor, and thought that they didn't need to compensate me because they were offering a different floor. I will never special order from Home depot again. I personally know 4 families who have had similar problems.

I recently purchased cabinets, (including installation) appliances, and flooring from Home Depot.

1st problem:Found vinyl flooring that was special order, and installation. They measured and gave a price. for the flooring. I gave an O.K. They called back 5 days later and said it would cost $1700.00 more for install. I canceled install but still wanted floor. The flooring guy canceled everything and told me to get floor it would take me 2 more weeks.

I already had cabinets delivered and made appointment for cabinet installation. I had to pay to have new floor put in by another company so cabinets could be put in properly. When calling floor deptment I was hung up on several times.

Cabinet installation company (Craft Masters) had to be called back to finish job properly (they didn't tape the sheetrock installation which was paid for). They asked me about back splash area behind sink I said eventually I would tile, they said we don't need to tape if you're going to tile area. Finally after complaining they came back.

#3 I paid to have appliances installed. They only installed microwave and range, they didn't install water line for refrigerator, or give me kit to install myself. I purchased kit myself and installed myself. They didn't install dishwasher, I also had to install. After calling and complaining they finally refunded installation charges.

I paid over $17000.00 for everything and I feel I was not treated properly. I lost $$$ on turning down overtime to do something I had already paid for.

I went to my local Home Depot to purchase wood flooring for my first house, boy was I excited.

First, I decide what I wanted and the girl writes a ticket and says thanks have a great day. Wow! that seemed way too easy. Truer words have never been spoken. Come to find out she had sold me base boards that dont exist, failed to mention potential hidden charges, and that their installers dont perform certain functions like removing your original base boards in order to install the new ones.

My product arrives and I try for over a week and a half to get through to Cooper Flooring the contractor that Home Depot uses in my area. They finally came out and proceed to tell me they will not remove my base boards and need an additional $600 dollars on top of the $5,000 or so I had already paid Home Depot for product and installation.

I made some phone calls. While I was on the phone trying to get the bugs worked out, the installers pack up their van and leave. Eventually I got them back out there to install my floor. Well the base boards I thought I was receiving obviously did not show up, because they dont exist.

Before the base arrived and was stained the floors began separating dramatically. agetting them out to inspect my floor Chris Rangel the Store Manager agreed to replace it. They lasted for about 7 months. I then had to go back to them because the second floor Home Depot and Cooper Flooring the professionals installed began pulling away from the foundation.

I then tried to contact Chris Rangel and the stores expeditor Shelly to get them to fix my floor again. They proceeded to always be in meetings and unable to take my call and so busy they could not return my call as well. I then contacted the Customer Care Center in Atlanta and Spoke with Customer Care Rep. Lallie Hayes. She then proceeded to be totally unresponsive and unwilling to assist as well. She was always looking for a file or had a rough morning and unable to locate any of my information when I would get her on the phone.

I totally advise everyone who is considering using Home Depots home services to reconsider. I would also deter anyone from purchasing Bruce wood flooring. Either Home Depot is unable to install it properly or it is unable to be installed properly.

Went to Home Depot the last week of January to place order for countertops and front door. Was told by door department that a measuring company would contact me to come out and measure. Someone came out to measure unannounced.

My mother in law was home alone. The man who came out and took measurements began to explain to my mother in law that the door I wanted would not fit properly. My mother in law asked him to call me and explain the reason, since she didn't want to give me the wrong info.

Well, no one ever called me. Several days went by and still no call. Mind you I paid for the measurement. Called Home Depot and spoke to a manger named Barbara who told me she would folow up and call me back. She did. She stated that the person who measured didn't realize I would be getting side lites with the front door she would call me back with a plan.

Found out later the same guy came out while I was at work to remeasure. It has been a week now and no phone call as to whether I can or can't get this door. Called tonight to speak with a manager. Held for 45 minutes to be told he is not available. Spoke to customer services and he stated we could come in to get our money back but no apology or an offer to rectify the situation.

Finally was put through to a manger who offered no reasoning or excuse but just that he understood. I am very dissatisfied and extremely upset for all this time lost when I could've had my door. I decided not to use Home Depot for my counter tops or for the door.

On Sat Feb 11 at 10 am I went into the Home Depot to look for carpet for the basement steps. I had a sample of carpet to match. The sales clerk was very rude. I stated that I need help with carpet and blinds. He said that he would only do carpet as blinds were not his department. He didn't even offer to find me other assistance for that.

Then he stated that it would "take too long" to find that particular carpet because he had too many samples to choose from. Never once did he use the sample I had to direct him in the right direction. When I suggested looking at the bulk display, he rudely asked if the carpet was a wool or poly. As a representative of the flooring department it should be his job to tell me what type it was.

The whole time all he did was complain that he wouldn't be able to help me. At this point I got fed up with his attitude and told him that they were much more helpful at Lowe's up the street and I would be purchasing the carpet there.

He reluctantly gave me my sample back. I have been using this Home Depot to complete a remodel all summer long. I have an account with them and wished to continue shopping there. However this one person made me not buy anything from them that day. I went up the street and purchased blinds, door knobs, and brackets. from them. I have made a request for them to come an measure the carpet which they will be putting in. Too bad they lost out on a good sale. Cash no less

After ordering Pergo flooring for entire home in April, and paying for entire order and install in full on April 25, 2004 ($16,500), it has taken nearly six months to get the installation done correctly.

For four months most of my furniture stayed in my garage as I had to be sure not to show evidence that I damaged any of the flooring or caused any of the problems (the installer continued to try to blame me or anything else he could for the problems).

While the problem was largely with Pacific Southwest Installation, Home Depot did very little for the first four months to get the problems fixed. In fact, I went through three different Home Depot reps in a four month period (they kept getting fired). After the fourth rep was assigned, the installation problems were finally done correctly on November 23 of this year.

While the original job is now completed, it took six months to get it to this point.