CONSUMER NEWS RECALLS COMPLAINT FORM SCAM ALERTS
|
|
CONSUMER NEWS RECALLS COMPLAINT FORM SCAM ALERTS |
| Small Claims Guide | Class Actions | Lemon Law | FAQ | Resources | Newsletters | Spanish | |
|
|
Home Depot Floors |
||||||
|
Jeannine of Arbor Vitae WI (04/12/08) Pamela of The Colony TX (02/27/08) Madeline of Villalba OTHER (02/13/08) K of Baltimore MD (02/08/08) Ralph of Goleta CA (01/22/08) Craig of San Diego CA (12/15/07) Craig of San Diego CA (12/15/07) William of Austin TX (12/14/07) Tiloura of Edmonds WA (07/25/07) I was referred to corporate since the Omak store was not getting the support they needed and were dealing with several other unhappy customers like me. After calling four different numbers across the Country that were purportedly for customer support and service, I gave up seeking help. I was disconnected, transferred, put on hold, etc., etc., and finally told Home Depot to keep their carpeting and credit my account. I will never do business with them again. Beate of Torrance CA (09/10/06) First I spoke with Vicki who had the same two prices I had (one for the wood and one for the installing) but she added up the installing twice. I tried to explain her basic math when she hung up. I contacted the main Home Depot office who then put me in contact with a manager at Home Depot Torrance. He was not willing to honor the written agreement either. I thought about fighting Home Depot in court. But frankly, these incompetent people don't deserve my money. I went to Carpet Wagon with terrific service and now have a better quality wood installed for the same price.
Roy of Port Angeles WA (08/11/06) Terrie of Desoto TX (05/22/06)
Dan of Riverside CA (04/01/06)
Tom of Brooklyn NY (02/18/06) 1st problem:Found vinyl flooring that was special order, and installation. They measured and gave a price. for the flooring. I gave an O.K. They called back 5 days later and said it would cost $1700.00 more for install. I canceled install but still wanted floor. The flooring guy canceled everything and told me to get floor it would take me 2 more weeks. I already had cabinets delivered and made appointment for cabinet installation. I had to pay to have new floor put in by another company so cabinets could be put in properly. When calling floor deptment I was hung up on several times. Cabinet installation company (Craft Masters) had to be called back to finish job properly (they didn't tape the sheetrock installation which was paid for). They asked me about back splash area behind sink I said eventually I would tile, they said we don't need to tape if you're going to tile area. Finally after complaining they came back. #3 I paid to have appliances installed. They only installed microwave and range, they didn't install water line for refrigerator, or give me kit to install myself. I purchased kit myself and installed myself. They didn't install dishwasher, I also had to install. After calling and complaining they finally refunded installation charges. I paid over $17000.00 for everything and I feel I was not treated properly. I lost $$$ on turning down overtime to do something I had already paid for. Cory of Euless TX (02/14/06) First, I decide what I wanted and the girl writes a ticket and says thanks have a great day. Wow! that seemed way too easy. Truer words have never been spoken. Come to find out she had sold me base boards that don’t exist, failed to mention potential ‘hidden’ charges, and that their installers don’t perform certain functions like removing your original base boards in order to install the new ones. My product arrives and I try for over a week and a half to get through to Cooper Flooring the contractor that Home Depot uses in my area. They finally came out and proceed to tell me they will not remove my base boards and need an additional $600 dollars on top of the $5,000 or so I had already paid Home Depot for product and ‘installation’. I made some phone calls. While I was on the phone trying to get the bugs worked out, the installers pack up their van and leave. Eventually I got them back out there to install my floor. Well the base boards I thought I was receiving obviously did not show up, because they don’t exist. Before the base arrived and was stained the floors began separating dramatically. agetting them out to inspect my floor Chris Rangel the Store Manager agreed to replace it. They lasted for about 7 months. I then had to go back to them because the second floor Home Depot and Cooper Flooring ‘the professionals’ installed began pulling away from the foundation. I then tried to contact Chris Rangel and the stores expeditor Shelly to get them to fix my floor again. They proceeded to always be in meetings and unable to take my call and so busy they could not return my call as well. I then contacted the Customer Care Center in Atlanta and Spoke with Customer Care Rep. Lallie Hayes. She then proceeded to be totally unresponsive and unwilling to assist as well. She was always looking for a file or had a rough morning and unable to locate any of my information when I would get her on the phone. I totally advise everyone who is considering using Home Depot’s home services to reconsider. I would also deter anyone from purchasing Bruce wood flooring. Either Home Depot is unable to install it properly or it is unable to be installed properly. Michelle of Philadelphia PA (02/13/06) My mother in law was home alone. The man who came out and took measurements began to explain to my mother in law that the door I wanted would not fit properly. My mother in law asked him to call me and explain the reason, since she didn't want to give me the wrong info. Well, no one ever called me. Several days went by and still no call. Mind you I paid for the measurement. Called Home Depot and spoke to a manger named Barbara who told me she would folow up and call me back. She did. She stated that the person who measured didn't realize I would be getting side lites with the front door she would call me back with a plan. Found out later the same guy came out while I was at work to remeasure. It has been a week now and no phone call as to whether I can or can't get this door. Called tonight to speak with a manager. Held for 45 minutes to be told he is not available. Spoke to customer services and he stated we could come in to get our money back but no apology or an offer to rectify the situation. Finally was put through to a manger who offered no reasoning or excuse but just that he understood. I am very dissatisfied and extremely upset for all this time lost when I could've had my door. I decided not to use Home Depot for my counter tops or for the door. Carol of Thornton CO (02/12/06) Then he stated that it would "take too long" to find that particular carpet because he had too many samples to choose from. Never once did he use the sample I had to direct him in the right direction. When I suggested looking at the bulk display, he rudely asked if the carpet was a wool or poly. As a representative of the flooring department it should be his job to tell me what type it was. The whole time all he did was complain that he wouldn't be able to help me. At this point I got fed up with his attitude and told him that they were much more helpful at Lowe's up the street and I would be purchasing the carpet there. He reluctantly gave me my sample back. I have been using this Home Depot to complete a remodel all summer long. I have an account with them and wished to continue shopping there. However this one person made me not buy anything from them that day. I went up the street and purchased blinds, door knobs, and brackets. from them. I have made a request for them to come an measure the carpet which they will be putting in. Too bad they lost out on a good sale. Cash no less Melissa of Mission Viejo CA (01/03/06) For four months most of my furniture stayed in my garage as I had to be sure not to show evidence that I damaged any of the flooring or caused any of the problems (the installer continued to try to blame me or anything else he could for the problems). While the problem was largely with Pacific Southwest Installation, Home Depot did very little for the first four months to get the problems fixed. In fact, I went through three different Home Depot reps in a four month period (they kept getting fired). After the fourth rep was assigned, the installation problems were finally done correctly on November 23 of this year. While the original job is now completed, it took six months to get it to this point. Daniel of Johnson City TN (2/9/05):
About 1 week went by and I got a message from a floor inspector. I called him and told him when he could get in to see the floor because of my work hours. He left me a message that he did not work those kind of hours. Keep in mind he is getting paid to do this inspection. What's wrong with this picture? So in order to accommodate him I had to take off work. He told me he would be here around 12:00 -- he shows up 5 hours later. He goes through my house with me and I start showing him the problems. He pulls a piece of my baseboard off and agrees that I have allowed plenty enough room for expansion. Then he takes a moisture tester and checks the moisture in my house and says the reading is normal.After the inspection I waited about 1 week. I decided to go to Home Depot and find out something. Italked to Brian, store manager. He told me that they would do everything that they could do to take care of the prblem. About 5 days later Chris D got my claim back and it was denied. The inspector stated in his report that I had moisture problems and improper installation. I was in shock after me being here during the inspection and him agreeing to the problems I pointed out. He left me a paper that said I was entitled to another inspection. I called Brian W and his tone sure had changed. He talked to me very rude and said there was nothing he could do about it. I told him about the paper that I had about another floor inspection and he said he would have to see it to believe it. So I took it to the store and told him to make a copy of it. I have done tons of business with this store and not one time have they tried to apologize or say they are sorry about what has happened. All I wanted was a refund for the flooring so I could buy something descent to go in my home that was worth the money instead of this junk they sold me. Bob of Loveland CO (11-11-04): Home Depot corporate didn't reply to a letter from an attorney, the BBB and several from me. But their invoice clearly states that all changes to the invoice must be done in writing and, if not, I can request a refund for materials and labor not used. So far, I have received nothing to remedy this situation but a lot of lies. I have everything in writing but it doesn't seem to make a difference to them. They admitted they were wrong but will not take care of the warranty problem. We are now into the fourth month with this and are no further in straightening this out than day one. Greg of Portland, OR (09-28-04): We now have a basement that is unusable. My wife's home office is the main area of the basement and can't be put back together until this is finished. Our upstairs is only pad, as I had already torn out the old carpet for the installers to do their job after installing the basement carpet. Home Depot is not taking responsibilty for the screw up, saying it was the supplier's mistake and that their supplier will have to figure out what went wrong and get back to us. At this point I would say were screwed because we have no leverage to get what we want, which is the carpet removed and the correct color installed. I will never buy from Home Depot again! Judy of Mobile, AL (8/06/04):
I spent $3500 on the floors, and now they are all cracking in seams criss-crossing across the kitchen. The value of my house has been diminished because of the cracking tile, and I am out $3500 for a shoddy floor. Michael of Philadelphia, PA (7-20-04): On April 8, 2004 I went to the store on Columbus Blvd with all my paperwork for a refund. I was told that Home Depot would mail me a check within three weeks. It is now July 20, 2004 and I still have not received my refund. I have been in contact with people from the home office and the original store of purchase in Philadelphia. I was given the runaround time after time. People that I was told should be handling this matter would not even give me the courtesy of speaking to me on the phone. Those who did were rude and condescending. Terry of McKinney TX writes (12/2/01):
Carl of Edgewater FL (6-14-04}: The installers came to our home to install on 6/2/04. The installers were to take out all our carpet, remove ceramic tiles in the parlor in front of our fire place, in front of our glass slider and remove ceramic tiles in the foyer, 225 tiles in all. While one man was removing carpets, the other man started checking the concrete floor for flatness. He told my wife that the flatness was way off, and that for concrete grinding and fill it would cost approximately $1,750 for that one room. He also said the bedroom floor was way off, and that it would cost a lot to flatten out as well. The man said that even if we got all the extra work done it would have to be inspected, and there would be no guarantee that the floor could be laid after all. In the mean time the installers kept removing tiles and carpet. Then the man said we just came from a job at Daytona Beach, and it was going to cost that customer $1,500 for the same problem with her floor. My wife called me at work to tell me of the problem and the cost of fixing it. I told her to tell them to stop work, but it was too late. All the tiles and 2/3 of the carpet had been removed. The next day we went to Home Depot and got to talk to Jeff the store manager he assured us that we would get our money back as soon as possible. Then he sent a floor man down to our home to see what could be done with our floors. This man told us that it should not have cost us any more then $700 to flatten the floors, but because the installers were the ones that warranteed the floor we had to do it their way. My wife and I decided not to go with wood because of the risk and possible cost -- we just couldn't afford it. We were now living on 750 sq. ft. of concrete floors with no coverings, so of course we wanted to get something that will look good. So we went back to Home Depot to find a carpet. While there I checked on how soon we could get our money back and found that we were going to be charged for the work the installers did at our home at a cost of $381.00. I didn't like it but blew it off. Over the next week my wife changed her mind a couple times about the color and grade of carpet, and decided to buy tiles from another company as Home Depot did not have what we wanted. On 6/9/04 we had the tiles replaced in the same areas they were removed, by someone other than Home Depot. On 6/12/04 we went to pay for the carpet we had chosen with a credit card. (Home Depot told us it is better to pay by credit because it is easier to get your money back if you want to return.) Well, anyhow, we went to pay for the carpet and that is when all hell broke out. We had gone to the flooring department to pick up the order to bring to customer service with the sales clerk. When we got to customer service a gentleman had trouble finding the measurements for installers. Dianna, an employee, over heard this conversation and came to the desk and said "Oh, you people cost us $7,000 -- we lost $7,000 because of you." I said "What? What are you talking about?" And then she said that the company didn't want to continue with the contract for the carpet. My wife and I didn't understand what was happening. Then Dianna started calling us liars and I asked what she was talking about. She ust continued humiliating us in front of two other employees and one customer. She said that the company didn't want to do any more business with us. That was very humiliating and embarassing to us, and she was laughing about it. When I asked her who said this, and who told her not to sell us the carpet, she laughed again and said she wasn't going to tell us. Now, what is this all about? We are apparently the laughing stock of Home Depot. I can't for the life of me understand why the company would have wasted my time helping me pick out the carpet and send their men to measure my floors, and then tell me to kiss off. Is this a store or is this a place where you go to be humiliated and belittled? My wife and I are very upset and embarassed by this kind of treatment. Dawn of Massapequa, NY, writes:
I ended up going into the hospital and being put on bed rest due to premature labor of my baby for two months. In that time my husband brought our open paperwork to me at the hospital and by mistake the hospital threw it out. The only copy of the paperwork was in there. Home Depot claims that they have no record of this since it was over one year ago! They did come to the house in May and agreed that it was definitely put down wrong but, once again I am getting the runaround. They said they would do the job and to come in and pick out flooring! After calling and calling FOR 3 MONTHS NOW and picking out flooring they now say that they will not install it!
"Tapeworm of West Hempstead, NY, writes (6/27/00):
I went to Home Depot and spoke with the asst. store manager (first name Henry). I explained what happened and he said he would come to my house to evaluate the problem. When he came to my house, he looked at the floor and said I used the wrong type of thinset. Than I asked him why the other tiles were bonded so well? His reply was that I shuoldn't have used this thinset on this floor because of a freeze-thaw condition. (Remember- it's the beginning of June...the temperature is not making drastic changes). So I asked him why aren't the other tils popping up if it's the wrong surface? He sidestepped that question by telling me that he's off on Thursday and Friday and he would come to my house and clean up all the loose tiles and rebond them to the floor. At first I said ok, but after having other contractors evaluate the problem, and also asking the distributor of these tiles for their professional opinion (they said it was defective thinset) I went to Home Depot to ask Henry if he had a contractors license and insurance. He asked why? I said to him if you're going to work in my house than you realize you need those 2 things and I also want in writing what the problem was and what's being done to rectify it. He said he doesn't have a license any more but would use his brother's license. Than I asked to speak to the store manager, Mike, and told him this story. He said to me "No, Henry did not go to your house". And I replied yes he did and wants to work on it illegally. Mike replied that he will get a rep from the thinset manufacturer to my house to evaluate this problem. After 6 days, the rep, Pete, came to my house and evaluated the problem. His first words were "Remember, you get what you pay for". And then asked me why I didn't buy thinset from the tile distributor. I told him because I bought the tiles a few months ago and waited until I was ready to put the tiles down. Than I asked "does it make a differrance?" He said no and proceeded to lecture me on how tiles are put down and how his company tests all their thinset and they never sell bad thinset. He than made me an offer to supply me with all new thinset, wonderboard, grout, spacers, sealer, trowels and floats and asked me if that would make me happy. I said we're making progress but who's going to come clean the tiles and redo all this work. He said that he was sure Home Depot would hire a contractor and I wuold have to talk to Mike to confirm that. When I spoke to Mike he said Home Depot will not pay any labor and will only give me what Pete offered. I also tried to contact Home Depot's consumer affairs office in Atlanta, and spoke with a Beverly and was advised they would get back to me. I'm still waiting on that response (3 weeks). Now my kitchen has been torn apart for 5 weeks, my cabinet maker and countertop contractor has to wait until this is resolved, thinset is being tracked onto my rugs, one tile has already broken, there's no way I can entertain with my kitchen apart, and the stress of this whole situation is unwarranted.
John of Mendon, MA, writes:
It was still about 6 months before they actually inspected the carpet and agreed it had been improperly installed. Again no follow up until I ultimately visited the store in the process of looking at carpet for our living room. I was told that when the new installers installed the LR carpet they could confirm or fix the carpet botched by the previous installers. If not we could get a full credit or refund on the mislaid carpet. What happened instead was that while the supervising installer was reaffirming that the carpet was installed improperly, his assistant was lifting my wallet from another part of the room. I only noticed the missing wallet after they left and was out $1,300 in cash and checks as well as having to replace all my credit cards. I called the store right away and had to call back three times to even get a supervisor. Even then I coudn't get the store manager. Eventually they had the contractor call me who only agree to replace the stolen cash. We set two appointments and he failed to show for both. This is the worst case of consumer abuse I have ever suffered in my entire life. I can't believe I have suffered this type of treatment from a large publicly held company.
Bonnie in Marlton, NJ, writes:
We have 7 pages of documentation.
Here's an update from Bonnie:
We have now been going through this with them for 10 months and our home is still not "put back together" and we are still incurring expenses for damage and repairs. We already have an attorney. Report Your Experience
|
|||||
Back to the top | Home Depot | ||||||
|
Home |
Rogues Gallery |
Good Guys |
Complaint Form |
News |
Recalls |
Search |
Site Map |
FAQ |
|
Terms of Use Your use of this site constitutes acceptance of the Terms of Use
Copyright © 2003-2008 ConsumerAffairs.com Inc. All Rights Reserved. |
|
