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Home Depot Doors

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Loren of Groton, NY January 17, 2008

Loren of Groton NY (01/17/08)
I bought a storm door and paid for it Oct. 13, 2007. (It was a special order.) After many calls and many stories and many calls not returned, I still do not have my door as of Jan.17, 2008.

Kirthdale of Katy, TX December 22, 2007

Kirthdale of Katy TX (12/22/07)
I purchase a garage door opener which was to be installed by home depot contract person. I paid for installation. I was contacted by the installer on Tuesday,12/18/07, and was told that the only time they had available was Friday between 11 am and 2 pm; I did not have any choices. On Friday 12/21/07 I took time off from work and got home at about 10:45 am and waited there until 1:15 when I called Aaron Thomas at the store of purchase and told him that I needed to know if the installer was coming. He told me he would call and find out and call me back. At 1:45 I called again; this time another person answered and said that he would find out for me. At 1:56 on my way back to work I called the store, and the same man answered and told me he would call the contractor and let them call me. At 1:59 a lady from the contractor called me and told me that the installer is on his way, but she seamed to have an attitude. I told her not to let the contractor come out because no one is at home and that I had to go back to work. I could not stay any longer because I had already lost 3hrs.

As a result I have lost 3 hrs. pay and I still have to lose more time from work because I had to make another appointment for 12/29/07. On 12/22/07 I called the contractor office to see if I can get an appointment for some other days when my wife will be home, but no one answered nor returned my call. I am very disappointed with this whole contract deal. This was my first time using Home Depot contractors, and I know it will be my last. I love Home Depot, but their service and contractors stink.

Fred of Kalamazoo, MI September 26, 2007

Fred of Kalamazoo MI (09/26/07)
Purchased two (2) exterior doors from Home Depot, gave them the measurements of the doorways, (width and height). Saleman insisted that they have someone come out and take measurements to make sure that my measurements where correct and charged me twenty five dollars for this service. the front doorway was installed and ruined the old trim work on my 1907 home, the back door was too tall and part all of the trim was removed and the doorway was cut taller, even though there wasn't any room for a taller door.

On top of all that the front door was never put in properly since it rubs in one spot, I complained to Home Depot because they are the ones who decided who would instal the doors. Nothing was ever done about any of this.

Ralph of Pittsburgh, PA June 22, 2007

Ralph of Pittsburgh PA (06/22/07)
I needed a new front door. Instead of getting a handyman to fix my door, I opted to go to Home Depot for a new one. They have a national reputation and I would not get ripped off. (At least I thought so). The door was a good price. But add ons soon made the door price escalate. Then the 25.00 non refundable fee adjuster came to measure my door, he said I have a odd size door and the price would be even higher. He asked if I wanted a new screen door too. I said no, I liked the one I had. I signed his paper to pay for the more expensive special order door.

A 20 year old looking kid came to my house and put the door in. I let him do his work. When he was done, I came in and noticed my screen door was gone? I asked where it was? He said it had to be removed. It will not fit on anymore. It was like someone hit me in the stomach. It was NOWHERE on my paperwork that the screen door was to be removed??? I did not sign his waiver.

I called Home Depot. The guy left quickly as I called. The craftsmanship of the door was AWFUL. I took photos of the nail holes, dripping glue, non caulking of the seems, broken plaster around the door. They sent another person to fix the door craftsmanship and re-attach the screen door. The guy said the screen door would not fit anymore and could not be put on. He left the screen door in my yard on the grass. There were holes punctured in both screens. The frame pieces were bent. I refused to sign the waiver again.

Geri of Quincy, IL April 24, 2007

Geri of Quincy IL (04/24/07)
I paid for a measurement for my front storm and inside doors. Te contractor Charlie. measured both openings. He said I would have to special order the inside door because the opening was narrow by 3 of a normal door. I waited almost 2 months after ordering and paying for te install. I ended up paying additionally for the extra wood to fill in the framework because the door was 3 too narrow. I asked for the door to swing to the right but it was installed to the left. The contractor said oops, he didn't see that on the papers until I mntioned it. He could change the direction but he would have to cut into the other side of the door frame and add more wood to the existing framework.

I have a narrow opening that will not accomadate my furniture inside. I have bare wood around the framework that extends past the decorative trim. The door swings the wrong way so we can't leave it fully open for air. It ended up costing an extra 300 when I could have used a standard door.

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