Home Depot Doors

I purchased a Feather River door in September 2011.The door was delivered and the Home Depot installer says "there is something wrong with this door" and they took it back. A new door (same company) was ordered with the exact same result.

So a different style door (still Feather River) was ordered and before it was delivered, the Home Depot people inspected the door and called saying there was still something wrong with this door. My wife tried a 4th door and when it was delivered the installer, their installer, says there is still something wrong and tries to fix it at our home but cannot.

I called Feather River and spoke to a Mr. Sean ** After telling him about this "wonderful" experience, he says that he went to Home Depot and inspected the door himself and there is nothing wrong with it. I guess his installers just like hauling doors around. I would hang a sheet up before I purchased anything from Feather River.

Never buy a 'feather river door'. Home Depot is not a good company. They have poor customer service.

I purchased an interior door back in January. The installation was delayed due to weather. I made a payment of $50.00. I picked up the door and parts from the store and when the installer arrived, he told me that the door I purchased would not stop my draft issue and that I should go back to the store and purchase another door. I returned the door and all of the associated hinges, etc. I was supposed to receive a credit to return my account to a zero balance. I was billed $204 for the new special door.

The sales associate told me that the installer would pick up the door from the store on my appointment date. When my appointment date arrived seven days later, the installer arrived without the door. I told him that the door was at the store. He never returned but I did receive a call from my sales associate telling me to come into the store for a refund because the installer said that the new door would not work either. I went into the store and they issued the credit and canceled my order. About two weeks later, instead of getting a credit for my $50, I received a bill for $133.53. I called customer service and they said that I have to go into the store.

On 4/11, I went into the store and Sabrina came to assist me after waiting 20 minutes for someone to find her. She said that she needed to call sales support because the store has me with a zero balance and she cannot override it. She assured me that she would take care of it and call me on Monday. On Tuesday, 4/22, I called Sabrina and she assured me that she would call me back in 10 minutes. I did not receive a return call.

Finally, Andre said that he would make sure it gets taken care of and he would call me back. He did not. He said that Sabrina is still working this issue. I am not satisfied that this is being taken care of. Home Depot financial services has my bill as 14 days past due although I do not have any merchandise, and they, in fact, will owe me $50 after my bill is zeroed out. Now, the store manager is requesting that I come into the store on Monday morning because this cannot be handled over the phone(?).

We went to the store to find flooring. Nice guy in the store shows us online selections we like and advises us to order in advance because it tales 7-10 days to ship and we need to install fast. We were then told that we need a measuring appointment in advance of making an install appointment. Now that's done, it took days to get the data up online when the measure guy told me it would be there that same night.

The measure guy also looked at the boxes of flooring which were here so he knows we have the stuff but the online order includes flooring. Finally we get through on the phone to home depot and they tell us we have to call an installer. The installer tells us he can't install flooring which we already had delivered. So we were in a hurry and now, two weeks have gone by and we don't have this done and we've got a boatload of flooring from the home depot, that the home depot refuses to install.

I tried to return a 36'' all vinyl screen door in exchange for a 32'' door that my son-in-law had purchased earlier and was rudely handled by your personnel. The lady went into a back office and came out with I guess a manager. He said he could not do that and that the one I had would just have to be thrown in the dumpster. I responded with, "he was full of ** and he knew that would not happen". The plastic wrap around the door had a couple of small tears and there were some pins. Needles had found their way inside. He tried to say that the door was dirty inside, but that was **. I have shopped there for many years, but now I'm assured that was my last trip today. I will make sure to tell everyone I know what happened.

I ordered a custom door which was to be installed on 2/23/11. Due to failure to order hinges, my door could not be installed. I called Home Depot & made them aware that they were supposed to order special hinges for the door.

A few days later, I received a call to pick the said hinges. Low and behold, they are the wrong hinges. The installer came today and looked at them and told me that they were supposed to order the hinges that he took a picture of, which they did not. I now have a door sitting in my garage that I am paying for and it cannot be installed due to lack of hinges.

I ordered garage doors and paid for opener install in October. The first problem was that they said the installer had to come to our house and measure before the doors could officially be ordered. We kept calling Home Depot about the order. Eventually Home Depot gave us the number of the manufacturer (Clopay) and had us call them. Clopay (the manufacturer) then passed us off to the installer (John with a construction company).

After we made numerous phone calls, the installer finally came out and measured. Once he measured, it took Clopay/Home Depot over a week to order the doors. We are then told that the doors will arrive the week of Thanksgiving and the installer will call us the week after Thanksgiving.

Well, we accidentally learned that the doors actually arrived the week before Thanksgiving but Clopay and the installer were arguing about who should pay for the weather stripping so our doors were more or less being held ransom. Bear in mind that we were told back in October to remove our old garage doors to prepare for the installation. Our garage is under our house and we have frozen water pipes, our furnace has run constantly and we have used an extreme amount of fuel and electricity. To top it off, the door installer showed up today and installed the garage doors but then tells us he can't install the openers.

We have paid for the install and the openers and were told this company would take care of the openers. Therefore, we have garage doors with no handles and no openers; so on the coldest day we have had, we can't park our vehicles inside! The expense and headaches that have resulted because of Home Depot are ridiculous. Every day we hear, "Someone will call you tomorrow." Nobody ever calls us and we always have to follow up with them. I have no idea when our openers will get installed, but in the meantime my new vehicle sits outside in the snow and freezing temperatures.

I contracted with Home Depot to replace 8 windows and 2 siding glass doors. I signed 3 three orders before the installation work began and was not provided with a new quote each time I signed a change order. The job was scheduled and the project coordinator messed up the installation date. The windows were finally installed, but they failed to install a tempered glass window in one room. The inspection failed three months ago and I am still waiting for Home Depot to replace the glass in the failed room. Additionally, all the finishing work has not been completed.

I am a regular customer of Home Depot here in Thunder Bay. I shop at your store at least twice a week. My brother has a company, in which he purchases a lot of products from your store. I recently purchased a patio door from your store for my home. The sales person told me it was an inswing patio door, which I requested. I got a qualified door installer to install it. I started getting water in my home (no damage as of yet) from the door when it rains. I spoke with the maker of the door (masonite) which told me to take pictures of the door and send them so they can see what the problem was.

When they received the door, they stated to me it was improperly installed. They stated it was an outswing. I spoke with the installer. He said he installed it as an inswing because the sales person told me he sold me an inswing. Long story short, I thought I purchased an inswing. It turns out it was an outswing. I am now getting water in my home. Please call me ASAP before any damages occur in my home. I have been shopping at Home Depot for years and this is the first problem I have come across. I would like it fixed so I can continue shopping at your great store.

I purchased a Jeld Wen steel insulated door. Upon installation of door on 10/28/2010, I noticed that the weather stripping was incorrectly installed by the factory. I contacted Home Depot which apparently does not stand behind the products it sells. Even though Home Depot carries the needed replacement weather stripping, they would not provide the replacement piece. I have been in contact with Jeld *** and still waiting receipt of the weather stripping.

Given the cold weather, we are now experiencing significant air infiltration problem. We recontacted Home Depot for help. Again, they refused to stand behind the product. If this was an isolated incident, I would be more forgiving. However, 5 years ago, we had Home Depot install an Anderson sliding glass door. The installation team was poorly trained and did a terrible job. It took 6 weeks of calls and letters before Home Depot finally reinstalled the door correctly.

I will never purchase anything from Home Depot bigger than a light bulb again and will warn friends and family of their policy not standing behind their sales.

We special ordered an Anderson Storm Door at the store in Tupelo, MS #2906. The salesman (RBB2YF) was extremely helpful. We left specific instructions to open the box and inspect the door for damage before we came to pick it up. (We live 70+ miles away). The store representative called and said they inspected the door and it was undamaged. We drove to the store to pick up the door and took the time to check it ourselves. Unfortunately, the screen portion was damaged. The box was damaged on two corners and taped up over these areas - but never opened.

There were also two distinct cuts in the box - one on either side. We spoke to the manager and he offered a refund or reorder. We had to ask for a price reduction. He offered $51.10. We told him that $100 was a fair amount due to the situation. Our time, distance traveled, and the fact that we were lied to were worth far more than the discount offered. He declined. We asked for information regarding someone in The Home Depot's corporate office whom we could contact by mail or email.

A phone call was made (which we did not request) and my wife spoke to "Virginia" who was the most ineffective example of customer service possible. She was actually rude! She informed my wife that it is the policy of Home Depot that no employees open a box to inspect the contents. When my wife told me quickly what Virginia had just said, she was actually chastised for doing so. My wife asked again for the name of someone working at the corporate level. She gave my wife a name, but was quick to add that any communication sent to this person would be put into her hands. My wife questioned this procedure and was told by Virginia that she was hired to handle any complaints sent to the corporate sector.

There was no need to continue this conversation. Thus, we cancelled the order and left the store with our only recourse being to contact the Better Business Bureau. The store manager, Ty, and the customer service representative, Virginia, desperately need a refresher course. As it stands, we have no door and Home Depot has lost a sale. But, more importantly, Home Depot has lost the respect and trust of two long-standing customers. Our complaint was genuine and we were not acting unfairly in any way. If we had only been valued, this situation could have been so easily resolved.

Please help. I contacted EMCO doors by phone and they asked me to mail in photos of the rusted steel door I had installed at my home. I sent photos and letter asking for a new door but they have not answered my letter. I even sent receipt from Home Depot. They are being abusive as a lady from EMCO merely called me and said "I know you are upset." I need help getting EMCO to send a replacement steel door-- anything with some glass window area. They treat me disrespectfully because I am elderly also.

I bought two tubes of GE Silicone II Sealant at separate times. One is Window and Door and the other is Kitchen and Bath. Both products do not cure. The first, I threw away after still being wet after a couple of days and the other is still wet to the touch after three days.

Have you had a problem with this product? I live in Florida. Is that a problem?

We went to Home Depot to purchase a patio door for a new deck that we are adding to our home. We came across 2 doors that we fell in love with and asked the sales person for the price of the doors. One door was marked $638.00 and the other did not have a price on it. he told us that both doors were on sale for $638. He gave us quotes on both doors after adding all the bells and whistles and one door price jumped to over $1700 and the other to $838. This was a no brainer and we ordered the $838 door because we truly loved this door the best.

After we left the store, our contractor asked what the rough opening measurments for the door were so that he could cut the opening and the other contractors could continue on with their part of this project. The measurements were not on the spec sheet which we thought was very odd. The doors were both French Style doors. One door was a 2 door slider and the other was a single French Door with 2 side panels about 18" wide that opened for ventilation. The single door with the ventilation panels was the door we ordered. We returned back to Home Depot to find the rough opening demensions only to find that what the sales clerk sold us was only one side panel. We had not purchased the entry door or the second side panel. After they recalculated the price it had jumped to $2,700. What a big difference.

What I found out later is that when you purchase a silder or any type of patio door the price shown is for each door. Now let me ask who would by one glass slider door? Do they not always come in a pair so for Home Depot to show a price of $638, one would think that the price is for the ENTIRE door not half of the door. The sign did not say each or per door, however if you go on their website it does say each. I am still not sure what happened with the single door that we pruchased because of the error, we cancelled our order. Buyer beware...if you are buying a patio door from Home Depot make sure you are getting exactly what you need. If we did not go back for the demensions, our new patio door that was to be 6' would have been delivered at 18" big difference.

I paid $35 in April 2010 to have measurement taken of my back door. I was told I did not have to be home. This was not the case-the contractor called asking where I was. The appointment was re-scheduled for 12-4 pm. At 8 am I was called asking where I was. A third appt was scheduledon May 21. The contractor came, took measurements and told me Home Depot would contact me 2 days later. After 2 weks of no phone call, I drove to home depot. They told me they do not have the measurements. I paid 35 dollars for no service!

Purchased a door from Home Depot that has the "Anderson" name on it. Had it installed 1.5 months ago... and it broke 2 weeks ago. Called EMCO (subsidiary of Anderson that makes the door) to have it fixed and was told they would send me a new "kit" but I would need to fix it myself or pay for someone else to do it. Received new kit and the screen was already torn...tried to remove screws from door and the heads were stripped (like someone else tried to do the same thing). this is supposed to be a NEW door.

Called company again and was told to "try something else" to remove the screws. Called back again and was told they would ship out a new kit as well as a new latch assembly but I would have to fix it myself. 400.00 for a brand new door and its already broken.

I've done research on the net and the company is well aware of this door's issues but have yet to fix it and are still selling it to consumers. What am I supposed to do once my 1 year warranty on parts is up? pay for a new screen every 2 weeks or just not use the screen at all? I'm very upset and very dissappointed with this company and they are tarnishing the Anderson name.

I ordered double entry doors for my home on 07/03/09 at the Home Depot. They were made by Feather River door company. Upon ordering the doors I asked the sales person if they were good doors. He said yes they were very good doors. The sales person told me the doors would take about 3 weeks to get. On 07/29 the doors were delivered. Upon inspecting the doors I observed a large green stain on one of the doors. I immediately showed the driver, and he verified the defect. As I checked for other possible defects on the door I observed a green sticker that stated something like these doors have been thoroughly inspected by home depot personnel to be free from any defects. Obviously this was not done. I told the driver and he said he could not take the doors back because he is not authorized to. He told me to call the store and have them picked up. He also said he had never seen doors with that kind of mark delivered.

I called the store and spoke with Sue. She said she would have the doors picked up and have to verify the damage, and she would call me back. I also asked her to have the manager call me. She said Javier is the manager and he would call me soon. The doors were picked up and taken back to home depot.

About two weeks passed and I called again to check on the status of the doors. Sue told me they received one door but it was damaged, so they sent it back for a new one. About two weeks later I called again to check on the status of my doors. Sue told me the door was in however she didn't know when they would be able to have an associate at the store mount it. I asked her why an associate at the store was doing it she said that just how we do it here. She didn't tell me if the associate was a certified installer or what his credentials were. It took about four days for the "associate" to find time out of his "busy schedule" to mount the door. About a week later sue called me and told me the doors were ready for pick up. I asked her if I could go down to check them out because of all the issues I had had with these doors. She said yes.

About a week later I drove down to Home Depot, and inspected the doors. I clearly saw that the center wood piece that separates the doors was damaged. The wood piece looked like it had been scuffed in several places. It was a decorative piece of wood. I told Sue of the damage. She told me to fix it myself. I said excuse me? This is a new door why should I have to fix it? She said well just have your installer fix it then. I was shocked. I have never heard of such poor service. I told her that I would consult my installer and see if he could do it. She was gracious enough to say they would discount the amount it took to repair the door. At this point I was very stressed out, I couldn't decide if I wanted to keep the doors or not. I really liked the doors and me and my wife had been really excited about getting new doors installed. I left home depot with a sour taste in my mouth. I called my installer, and he said he would try to fix the doors, and to get them delivered.

The doors were delivered on 09/24. Upon arrival I inspected the doors to see what had been done to them. I observed there were visible hammer marks on the wood frame. The center wood piece had not been replaced, and the holes in the door for the locks were not in line. It was bad enough that I could see the difference without even measuring them. I showed the driver and he agreed. He said he has never delivered a door that had that much damage that the owner did not know about. Apparently no one inspected the doors prior to delivery. Even the installer of the one door did not inspect the holes. So what kind of job did the "installer" do. Obviously a poor one.

On Saturday Javier called and apologized after looking at the order notes. He said I had received the worst customer service he had ever seen, and he would have someone pick up the doors today. I thanked him for expediting the pick up and appreciated his help.
He never called back, Sunday came and went, Monday came and I finally called the store manager Bob. Bob seemed very concerned about the issue. I told him what had happened and he said The door should have never been installed by an associate at the store, some one should have called me, and he was not aware of this incident. He told me he would have Javier pick up the doors with some associates.

Amazingly enough Javier called me with in the hour and told me he was going to pick up the doors. He arrived at my house about two hours later. He looked at the doors and saw the damage, the holes for the locks not in line, and the frayed piece of wood. He said he didn't know why this was delivered. I asked Javier what I'm supposed to do about the refund or reorder. He said he would have Sue call me and settle everything.

I never received a call from Sue. When I called to talk to Javier or Bob on Oct 1, the employee said they were not in today but they would be in tomorrow. I called at 1050 am Oct 2 and I was greeted rudely by a female Janine on the phone. She said she didn't know when they worked and wouldn't tell me when they would be in. I told her they were handling my situation but she said she wouldn't give me any information about when they would be in? I was at a loss. How many times do I have to call to find out if I got a refund or if I had to go into the store. This is the worst customer service I have ever received. It is a shame

I have been trying to order a security door for around 6 months I just recieved my fourth door and they have ordered the wrong on. The first three were from the Thatcher Store. After the third one the manager told the door department to guit dealing with me. (Insult to me) I went to Tucson and was told the door would be easy to get and they should call them for help. Well I took the papers back to Safford and ordered the correct door but paid in Tucson.

Well Friday 9-11-09 I went to pick up the door guess what wroung door again. My wife and myself did a complete drawing with the lady in Tucson as we did in Safford and she even signed it at my request. I want my door and not told you do not want to deal with me. I need a answer or I will go to the news papers with this complete story. My Tucson paper work is in the Safford store I have copies.

My husband and I purchased a set of double doors and was offered no assistance whatsoever in getting these loaded into our truck. If it had not been for another customer helping us load we would have had to take them back into the store. We were also told at the register that they could not offer us any cardboard or anything to lean the doors on in the truck. My husband had to go find his own.

Also it had no warranty papers with the door, no phone numbers, nothing. Then it tells you if you do not paint with proper material etc. according to the manufacturer that the warranty will be voided. What warranty and how do I get in touch with a manufacturer.

On June thirteenth I had placed an order for two special ordered doors. It is now August and my doors are still not installed. Also on August 5th the installer finally came and brought the wrong doors. We had called the stores customer service and was told the company messed up the order and sent the wrong doors. They had told us someone was on their way and they did not call or come,

We then called the store again and was told by another manager named vinny, the other manager named LT had ordered the correct doors and he didnt know when I would get them and they had lied and said someone was on their way called Al? Vinny one of the managers also said he would contact us when he found out when the doors would be delivered but no phone call has been made to us.

I have contacted The Home Depot corp/customer service and spoke to Mary #18006540688 ext#76513. Overall we are not pleased with their service please contact them and help us. they left us with only the old entry door and no screen door. water can get in through the sides of the door and insects can get in. Also my alarm sensors were not re installed with my old door

Several weeks ago, we went to this Home Depot store to purchase outdoor furniture, new patio doors, and building lumber. Rude punk, who finally stopped playing on the computer when we asked for assistance in doors, ended up arguing with me about what kind of doors we needed (even said sometimes women get confused when buying doors); bottom line, he was unhelpful, rude and even walked away from us; no one else bothered to assist us; next we went to lumber and some disrespectful young man named Kevin who was as sour a person I've ever encountered - ZERO personality and ZERO customer service, told us we could not have our lumber cut to the dimensions we needed, said it "would break their saw" -- we said "that's the silliest thing we've ever heard" -- he said "hey lady, I don't make the rules and that's just the way it is" -- we left that dept. too;

went to outdoor furniture where we wanted to purchase furniture as well as a large outdoor fountain; some woman employee in that dept. actually made fun of us after we asked how the fountain worked -- said "you just plug in it and it works, that's how it works" -- we repeated our question this time detailing for her that we wanted to actually see the fountain running, as in WITH THE WATER FLOWING, so we could see if it was the fountain we wanted (anyone who works in fountains should know that each fountain flows differently depending on the design and construction of the fountain) -- we finally left after she got on her walkie talkie and said "some people over here want to know how a fountain works" and then rolled her eyes. We left because no one ever came to assist us after she called "her manager" to come to that dept. We finally gave up, left the store and purchased NOTHING. I thought this over for a few days, and decided this lack of customer service on the part of at least 3 Home Depot employees needed to be reported.

I called and left message for store manager to call me back. One week went by and he never called, so I called him back. He apologized and said he would have "Dennis in doors call me that very day and have him deliver a door to my house". Well, no one ever called, no one ever followed up and I heard nothing whatsoever from anyone at Home Depot. So the next week, I called again and the same story as above occurred. Promises were made to assist me, yet no one ever did. More importantly, I am mortified at the manner in which we were (mis)treated by incredibly rude, unhelpful and LAZY Home Depot employees.

finally on my forth try, a human voice but it ended there for behind the voice was no knowledge,she kept putting me on hold with every question I asked I asked to speakto someone with more knowledge and was told to wait again, this time she said it would take till 6-28 before blind would come into store and then they would set another apptment to install. I then cancelled and fumed. next day I went into clarksvlle,in. store asked to speak to manager no a kid gave me my money back without a word, did not care that good custoer was upset. shame on hoe depot you have lost my families business if you care

Today, 5/29/09, I called for the status of my rebate (unable to speak to a live person) and was told that I did not submit the SKU # and that I may not have paid enough for the door to qualify for the rebate. It looks to me as if Home Depot is coming up with one excuse after another so as not to send me the rebate. By the way, the door was installed on 5/19/09 and this will probably be my last purchase at Home Depot.

I have always had good dealings with Home Depot. I am planning on replacing a wood entry door with a steel one, jamb and all. The price of the pre-hung steel dore is reasonalble, $184.00. The price that they get for installation is out of this world. Installation costs START at $595 and go up from there.

In 2005, I purchased 5 French doors for my home from the West Palm Beach, FL Home Depot located on Lake Worth Road. All of which were custom sized, as the house was an older home. I paid for the doors, delivery, and installation and the customer service representative generated two purchase orders, one for the doors and a second one for the installation and delivery. This caused many problems for me throughout the following 6 months. I spent time with the door department staff to make sure that each door swung the correct way and asked for assistance in selecting door hardware and lock sets for the doors. I was told to buy the locks and hardware and take them with me so there wouldn't be any problems later. I asked at that time about hurricane resistant glass and the staff in doors asked if I had hurricane shutters over my existing sliding glass doors. I did; I told the staff that they had been there when I bought the house. I was told that I did not need hurricane glass if I had shutters and there wasn't the need to go to the extra expense.

I called the store multiple times while waiting for the doors to arrive, asking to be updated on the process and to remind them to apply for a permit so that the install could begin as soon as the doors arrived. After a few conversations, I was told that they could not apply for a permit until after the doors arrived, which didn't sound reasonable to me. Several days after that, I got a call saying that the doors were at the store and I should come to get them so that nothing would happen to them. I said I had paid for delivery and install and it took phone calls and visits to the store to realize that because they had generated two purchase orders, the staff was only looking at the purchase of the doors and not aware that they were supposed to deliver and install them as well. When I arranged for delivery, I was told that I had paid for curbside delivery and that was were the doors would be left. I said that this was unacceptable and that the doors must be brought inside my house. They were subsequently delivered and leaned against the wall in my kitchen, where they would remain for months.

I found out then that Home Depot had not applied for a permit even after the doors arrived at the store because they had never referenced the purchase order in which I paid for installation. I kept calling. When they finally applied for a permit, I found out that the process would be delayed because of a recent hurricane. They said permits were being issued to those who needed to do repairs first and to elective remodels later. Then there was an issue about issuing a permit for install of French doors without hurricane glass because I did not have permits for the hurricane shutters that came with the house. I felt like the staff misled me because I had talked about that with them before the purchase.

I called the main office to complain about all the issues involved on multiple occasions but it seemed that you could only get so far with the phone staff, could never talk with a supervisor, and no attempts were made to address this consumer complaint. I could rarely get the store manager on the phone. She was always out of the office or on another line. I told them at one point that I would come that afternoon to see the manager and went to the store immediately to catch her before I could be told that she was gone for the day. At that time, I asked to speak with the manager and was asked what I needed to see her about. I said that I thought all the people in line behind me would like to hear about why I was so dissatisfied. I managed to get a complete refund for the price of the install and I hired another individual to install the five doors. I had never unpacked or examined the doors prior to install. Three of the five had been ordered with the wrong swing even though I discussed what I wanted with the staff in doors and with the person who came to the house to measure the openings.

At that point, I was very disappointed but decided to proceed since I did not relish another attempt at dealing with Home Depot. The locksets and hardware they had helped me pick out were not compatible with the doors and I had to return the items and get different ones. At that time I was told they had sold me the only brand in stock that would not work with that brand of door. The holes for the knob and lock were cut about one inch too high in one of the doors and it could not be fitted with hardware. I called the Home Depot. They did not have a helpful attitude, as if I had done something wrong, and said the manufacturer would have to send someone to look at it. I explained that I was living in a high crime area of town with a door that I could not keep closed, let alone lock.

They were not appologetic. I held the door shut with tape on the inside and put a handle on the outside for looks, hoping I wouldn't be robbed while I was at work or while I slept. It took several days for the manufacturer to inspect the door, admit that they cut it wrong, remeasure, go back to their facility and make another jamb so that hardware would fit it. I told them that the were responsible for putting it in since by then, my installer was getting anxious to finish the project which was running days beyond his predictions. I ended up paying him 100% because he'd been so nice about all the problems he was encountering and letting him go start another job. Luckily, he was an honest person and sent one of his crew back to finish the trim work after the repair was made. He told me that he does not do business with Home Depot and I can certainly see why.

Because of the 6+ months of delays caused by one problem after another, I was late getting my house on the market and it sold for probably $10,000 less than I could have gotten months before. I had spent a lot of money at Home Depot over the years but at this point, after all the delays, stress, frustration,and especially because at no time did the store appologize or admit a single mistake, Home Depot constitutes fighting words in my house.

Visited Home Depot on 03/22/09 looking for a storm door. Found what I was looking for. Came back on 03/25/09 to place the order. Sales associate was professional, knowledgable and knew what he was talking about. Gave me a mail-in rebate, plus a 10% discount (opened a Home Depot account). Sales Associate stated that the order will be delivered with 10 days. I expected 15 days (basic delays).

On 04/08/09 called Home Depot checking to see if the Storm Door has arrived to their premises so we can schedule an installation date; The sales associate stated that it will be delivered to home depot on 04/10/09 (Friday eve). I understood the sales associate and was happy to know that at least the door will be at the premise.

Today Monday 04/13/09 I placed a call to schedule the installation, I get a manager her title is Expiditer (what an irony - she is supposed to expidite your order - Hahh); I gave her my phone number to look up my order. I told her I was hoping we can schedule the install this week either today or sometime this week. And all she had to say is that the door is not even delivered, and that installation services are not even available for another 2 weeks that if we can book them! I held my self back, and tried to understand what she was trying to say, but that did not help. She kept repeating her self again and again..

At that point I had to end our conversation and call Home Depot Corporate to file a complaint... All I need is a Storm Door installed soon, and not in the next season... In Such a bad economy, while customer portfolios are shrinking in every business, holding on to your loyal customers must be or supposed to be the vendor # 1 priority. But that does not seem the case. Even if you are a come back customer, and you open a credit account with the vendor and follow the sales associate recommendations, that conduct is no longer appreicated by Home Depot. The only resolution in this case would be an advise to all readers, to pay an extra dollar and go to LOWES. My mistake was not going to LOWES thinking I would save some money,... but you know what, I would rather be told the truth about a delivery, pay the extra dollar than being delayed over and over again after being promised something else.

DELAYS, UNKNOWN RESOLUTION STATE, HESIATION TO GO SOMEWHERE ELSE UNTIL REFUNDED, THE IMPORTANCE/INTEREST TO HAVE THE PRODUCT INSTALLED IS GONE, TRUST LOSS.

Went in Jan,2009 to order special size doors.After finally getting someone to measure ( they had to measure twice) and I paid in full ( credit card) I was told 7-10 Days for making and installation. It is now April 2009 And after making repeated phone calls I am still getting no answers!

Total Stress ,constant heart burn, depression

You probably don't get many of these, but this is actually a positive comment. Last year we ordered a new front door, which included a transom and two sidelights from Home Depot in Turnersville NJ. Our house was only four years old at the time, but the builder put in a really cheap door, and did it in a substandard way, so the door trim had completely rotted and water was penetrating the house. The new door I bought at Home Depot was around 5K, and their installer put it in. The guy they sent was extremely meticulous...very old-school, measure twice and cut once kind of guy. It took him the entire day to put the door in, and in the end he did a beautiful job. I have no more water coming into the house! I have carpet coming from them tomorrow....let's hope I'm not disappointed.

in 12/2008 we purchased Andersen storm door in local Home Depot, with the installation. It came with the rebate - $57 after rebate for the installation; so Home Depot was promising to compensate the difference between $57 and the real cost of the installation, up to $128.

We paid for the installation $174; expecting 174-57 = $117 rebate. Instead , Home Depot sent only $63. This is how they explained it: The basic installation is normally $109.00 and after subtracting $57.00 which is the promotional price for installation, the remaining balance is $52.00. Nowhere the rebate form mentions any normally, and isn't it funny that they determine that only $109 is normal after they themselves have charged $174! They further proceed: and as a customer satisfaction gesture would like to offer $65.00 in the form of a Home Depot gift card

This is 100% illegal rip-off. I guess I'm not the only one who has purchased this storm door with this promotion.

$65 difference between what should be the rebate and what they sent.

I purchased garden doors in my kitchen to replace my existing sliding doors. I thought garden doors would be more energy efficient rather that the existing sliding doors. Well it turned out that the doors began warping and icing up so bad that I had to wear mukluks in my kithen as there was so much cold air coming through the doors making the floor extremely cold.

I contacted the store where I purhased them as well as the head office and he pushed me off to the contactor that installed them. I have called him twice and nothing seems to be happening. No one seems to care. What ever happened to good customer service and ethics of companies. I believe this is now a matter for small claims court.

I am getting extremely stressed out. I have paid good money for these doors and was told that there is a warranty on the doors by the manager at Home Depot. Who will honour the warranty or even do anything about it.

I am extremely unhappy with the quality? of Quality Doors. I had my home built in 1993; the kitchen had the standard flat Formica white doors. In 2004 I was able to afford replacing the doors with what I thought were the more attractive raised panel doors. I went through Home Depot and purchased Masco Quality Doors (A Division of Texwood Industries) to replace all my cabinet doors and drawers. Since the original doors had lasted 11 years (and could have lasted longer, I was replacing because of aesthetics). I anticipated these new doors and drawers to last at least that long probably longer then the originals.

Here we are just over 4 years and they are falling apart! The white coating is separating from the door on almost every door and drawer and the ones next to the stove are MELTING! I sent the following email to the company: I purchased Quality Doors for my kitchen cabinets from Home Depot on May 21, 2004 and installed them myself. They are the 700HV3191 and 701HV3191 in white. I am finding that the white coating on the face of the cabinets is separating from the door and that the ones next to the stove are actually melting.

Needless to say I am extremely disappointed with this product; after all my hard work installing the cabinet doors to have them not last even 5 years! My total purchase was 24 doors and 8 drawers for a total of $1369.63. I am attaching two pictures.? The response I received was from a Debbie:

The manager, Jim, at that store. We went in and talked with one of your associates named Steve in millworks. We told him we were trying to do bypass doors for our closets. We wanted something more solid than the standard white hollow doors that are in stock, but you no longer carry four foot wide solid doors for bypass. We have two eight foot closet opening. He suggested using three 30 inch solid core pine doors and said he could get us a track that would accommodate three doors so that they would pass each other and we could push all three to one side. So we ordered six solid six panel pine doors and the track that should have worked. Well when the track came in it was discovered that there wasnt three separate tracks, only two. So the best you could so was have an opening in the middle to get into the closet while the other two doors covered the rest of the closet.

On January 31, 2009 I loaded up my car with the six pine doors and drove the 40 minutes it takes us to get from South Shore to this Home Depot. Yes this is the 5th 40 minute trip just on the issue of these doors. I had a nice associate unload the doors and take them into the store. The special order associate that had helped us with the track opening the last two times was there and made a comment about the doors coming back. I showed her that my husband had only lacquered one side of one door and the rest still had the same amount of plastic wrap on them that they had when we picked them up six weeks earlier. They started to refund the money and then stopped and had to call the manager on site. Jim was not there. The manager, Kett, said that Jim had written in the comment section, unbeknownst to us, that if we tried to return the doors they could not be returned if they were stained. And also Kett told me that Jim had written in the comment section of our order for the tracks that they had been ordered right each time, but we just didnt like them. This is a bold faced lie.

Every associate that has worked on this with us has said that no, that wont work for what you are trying to do. And Jim never said he was going to put a note like that in the comments section of the order about returning the doors or about the track. When I tried to explain to Kett that the doors hadnt been stained, except one, and that the others still had the same amount of plastic wrap on them as when we picked them up, he said no he wouldnt return them because of Jims comments. He said he couldnt get a hold of Jim. I asked him to please keep the doors there in the store until Jim arrived the next day at 7:00 so I didnt have to put them back in my truck and make another trip down there and that way Jim could see the doors were not stained and refund us our money. Kett said no, because he couldnt be responsible if they got damaged. I became very upset at this time and said that is ridiculous. Couldnt they just put a sold sign on them and tape around them so no one would touch them. When I have picked up special order items that is how it is handled. He said no, I could leave them by the register but Home Depot couldnt be responsible. So the doors got loaded back into my truck and taken back home to Tahoe.

Now in closing, because of the way this manager Jim and the lack of trying to help us with the doors the employee Kett have treated us I will never set foot in that Home Depot again and it will probably be a long time before I set foot in another Home Depot anywhere. Unfortunately that Home Depot is the closest to our house, but thats ok, Lowes is only 10 more minutes. I do notice that you have a lot of associates standing around these days. I cant imagine that in this economic time people are spending the kind of money on remodeling that they used to, so hanging onto the contractors and property managers that do spend money at your store might be a good idea. Also since Jim lies he probably makes the employees feel that they cant stand up to him and tell the real story that happened. Home Depots loss.

I purchased storm door w/installation from Home Depot. The door was not installed right, so when the wind storm occurred, it blow out my storm door and hit my house post outside and damage the post and the storm door. I had call Home Depot and to inspect it. They claimed that's nothing wrong with it and won't replace and fix the damage. Now I can't not use it, I have to lock the storm door all the time like 24 hrs, and shouldn't not be that way. I couldn't get in from entrance because the door lock. I need help for them to do something about it.

I have feeling because I'm lady and minority, so they discriminated.

The doors arrived in the store and the installers called and set up a day to come out. I had the pet door as it came in before the other doors. When they looked at the dimensions of the pet door, they said it wouldn't fit. So, I couldn't have them install the third patio door with out it since my current door has one and it is essential. I returned the pet door to the store and was told by one of the managers that the kid who sold it to me wasn't at fault because it should have worked according to the dimensions. A new one of different size was ordered. The installer looked at the dimensions I found on the internet that day and told me the correct size.

The new pet door arrived in the store and another appointment was set for the installers. They would pick up the pet door with the third patio door. They went to the store the day of the appointment and was told the pet door was not in. They didn't call me to tell me. I had taken the day out of work and was waiting for them. When I called Home Depot they said it was not logged into their inventory. Another date was set for installation. The installer showed on this day and looked at both the patio door and pet door and saw defects in them. They did not install them. Another wasted day for me as well as the installers. Home Depot reordered both.

When they finally arrived another installation date was set and completed. However, I asked the installer to look at one of the other doors which was dragging when being opened. He tried some adjustments and it didn't work. He told me to contact Andersen Windows and report it to them. In the meantime, the Home Depot store manager called me the day after the final installation. He apologized and said they would give me $150 off for the inconvienences. I agreed and told him about the drag in one of the doors. He told me to call Andersen Windows also. He also said he needed payment now. He said I needed to come into the store and pay. I told him it was in the Home Depot credit card. He said I had to come in there and pay now. I said I had the 6 month no payment and interest. He insisted I need to come in and pay. After arguing I hung up.

The next day I called Home Depot customer service to file a complaint. I also called Andersen Windows and was told it sounded like an installation problem. My call to Home Depot customer service resulted in the District Manager and owner of the installation company coming to my home the next day. They think the problem is with the product and ordered some parts for the door. I have to call someone when they arrive to come install them. The District Manager told me I also needed to go to the store and pay. I told her as I told the store manager that I wanted a bill sent to me. She said I had to go to the store to get it. I don't understand this because I had alread paid the entire Home Depot credit card when it came in the mail a few months ago. This was only partial of what was owed on the whole deal and wasn't even due since I had the 6 month no payment or interest. I paid it anyway.

I didn't respond to the District Manager's telling me I had to go to the store to get a bill. I was awaiting a response from customer service. I was told previously by the store manager that I already had the bill. Since customer service did not respond within the time frame they told me I called them back. I left a message and the woman from customer service called me the next day. She and I got into an argument. However, she could not tell me why I had to go to the store to get a bill when this was put on my Home Depot credit card. I told her I would never give the store manager a check since they seem completely incompetent at the store.

I asked to speak with her supervisor and she put me on hold for about 5 minutes and said she wasn't available. She said her supervisor would call me back in 48 hours. In the meantime, the real Home Depot store manager called and left a message. I am still too irate to talk with him. I don't know what he is going to tell me different. Since when do you go pay your Home Depot bill at the store. And, you have to go to the store to get the bill. One of my doors is still not working properly and they want their money immediately. Whatever happened to the 6 month no payment and no interest? I hope to never set foot in Home Depot again.

Description: On 10/15/08 we went to Home Depot to purchase four storm doors for our home and take advantage of the 50% off installation per door they were advertising. We attempted to order 4 storm doors. However, the associate said it was store policy to send their installation representative to the house to verify measurements. To do this, they required a $30 deposit. The installation rep visited the house several days later. Several days after that we received a call from Home Depot that the installation verifications were in and to come in and complete the order. On 10/26/08 we went back to the store to complete the order.

We spent approx 15 minutes looking for someone working in the Doors&Windows area. When we found someone, he had no knowledge of the 50% off special. We asked to speak to the dept mgr and was told she was on the day shift and to call the mgr the next day. The next day we called the store and spoke to the dept mgr who told us to come back and try again. We did, on 10/28/08, and ran into the identical problem. We spent another 10 minutes looking for someone working in the area and again, they were unaware of the 50% off special. Again we were told to come back another time. We went back on the evening of 11/02/08.

This time the Home Depot associate gave us rebate forms to complete to recover the 50% installation costs on each door, however, the rebate expired 10/28/08. The Home Depot customer service rep on duty told us it was to late to receive the rebate. She had the audacity to try to blame us for coming in 'to late' even after explaining to her that this was our 4th trip back. Our story was also reiterated to her by the stores own department employee on duty that evening since he had been there on our previous visit and knew the run around we have been put through. We've spent ten's of thousands of dollars with Home Depot over the years. This order alone would have been in excess of $1000. For this, Home Depot tries to cheat us out of a rebate they advertised and then tries to blame us for it.

Ordered two sets of Mirrored bifold doors from HD back in Aug of 2008. Door's cost 271.00 each. Was told that doors would be delivered to the store within three weeks. Salesman assured me that the type door I picked out from their catalog was available. After waiting for 4 weeks for the original I called and was told that the doors were in. When I went to pick the doors up, I was told that they could not be found. I was hot because I was already told they were there.

Well, come to find the doors were never ordered from the get go because the vendor stated that the style door I ordered was discontinued. And that I would half to re-order the doors again and that it would take another three weeks. So I picked out another type door which I really was not happy with, but I had to put something up. Well after waiting another three weeks, I was called to pick up my doors. When I got there, only one door had been ordered. So here we go again, had to reorder the door again and wait another few weeks. This was very unprofessional of an organization of this size.

I lost time from work. I lost the amount of money my contractor charged me for to install the doors because other work at the home was being conducted and was included in the price. So I lost over 200 dollars in contractor fees and ended up installing the doors myself. Not good.

And this is not the first time. I had 7,000 worth of windows installed and I am still having issues. I was so frustrated that I still have the back of the house to do but have not completed it because of the bad services I have gotten from Home Depot. When a company gets to the point that they become so large and start lacking of the quality of good customer service, we have a BIG retail issue.

In November 2008, I purchased a $1300.00 Masonite patio door from home depot - there is an air leak at the top of the door about 1 inch in length. Home depot's fix was to put door sill patches to cover the gaps and cut the weather-stripping in the center top of the door. I now have 4 weather-stripping patches on this new door and sliced weather-stripping. The patches are about 1 inch and will not last. I have tried working with Home Depot on fixing/replacing the door they have been to my home on 4 occasions and acknowledged that there is no fix, other than these temporary patches.

The 10 year warrantee I thought I was getting is bogus because they wont take care of the problem now - Lowell told me to go somewhere else and buy a door, have it installed and then I will get my money back. Lowell also said all Home Depot doors have the same problem. This has caused financial difficulty and tremendous stress to my life. I believe a class action law suite is in order.

On April 19, 2006 I purchased a sliding glass door from Home Depot Store #1922 - Gurnee, IL. It was installed by RF Installations (847-456-6223) on May 9, 2006. On May 24, 2006 I called the store because when it rained, rain came pouring into my kitchen through the top of the door. After numerous visits over the past two years by people from the installation company and zoning managers of Home Depot, it is still raining in my kitchen.

Each time we came close to resolving the problem, and each time a Home Depot representative admitted that it was their responsiblity to fix the problem, the person who was trying to do the right thing for the customer would leave the company. Hank Schneider from Home Depot admitted that the door was installed improperly, then suddenly he no longer worked for the company. Then, Gabe Dixon of Home Depot hired an independent contractor to see if he could determine the problem. The contractor said that flashing needed to be installed and that might fix the problem.

I received a letter dated January 26, 2008 from Melody Scarborough of Corporate Customer Care that they would be installing the flashing. Melody and Gabe left the company before the work was performed. Then Home Depot assigned a fourth Zone Services to my account, and he said that the problem is with my house. They are blaming it on a vent, to which the rain would have to defy gravity in order to cause the leak. Further, if the water was entering where they say it is, there would be damage to the insulation, and there is not.

I have over 12 pages of notes in an Excel Spreadsheet of conversations with Home Depot. I have filed a complaint with the BBB, to which Home Depot says it is not their responsibility and the case will be closed. No one at Home Depot will listen to me, and I can't talk to anyone above an hourly employee. I have video of what happens when it rains. I have witnesses that can state that the door did not leak prior to the new door being installed by Home Depot. I did research on the internet and found that Home Depot has a history of blaming installation errors on people's houses.

In the end, Home Depot does not stand behind their products or their installations and does not care about customer satisfaction.

It rains in my kitchen and it is damaging my wood floor of approximately $2,000. I paid for a door that is not installed properly and Home Depot refuses to take responsibility (purchase price - $1381,17). If they won't take responsibility I will have to pay out of my own pocket to get it fixed or replaced (cost unknown). I have spent an inordinate amount of time chasing down Home Depot and trying to get this resolved (if I were to guess I'd say at least 150 hours).

I special ordered an interior bedroom door. It took them 3 weeks to get someone to measure the frame even though I had measured it myself and I live a half mile away from the store. They said it would take 2 or 3 weeks until the door arrived at the store, that was on Nov. 6th. I am still waiting for the people to install it and it is Dec 22nd!!!

I had family stay with me over the thanksgiving holiday and we had no bedroom door for any kind of privacy.

on nov 15 08 i hired a truck and drove 200 km to buy two doors at home depo. the next day when i open the box one of the doors was damaged. i phone them i was talking to dave he told me that the doors were on order when he gets them he would send one out and pick up the old one at no cost to me. two weeks later when the doors did arrive dave phone me told me he had the doors and that i was responsable for bringing back the old door and picking up the new one

it cost me 60 dollers in gas to buy doors and another 60 to bring them back total of 120 dollers. if i wanted a damage door i would have brought a used one

I ordered 4 doors, only one was right, 2 had to be ordered 7 times, one is still wrong. none were installed properly and I have already fixed two. My biggest problem is they did not honor and refunds on the bill, i have paperwork showing i should of paid almost 3000.00 less than what i did. since i used their credit card i was stuck

1 door ordered too short 7+ times, two others installed incorrect, 3000.00 overcharge

purchased a patio door - the door is inferior and the factory installed weatherstripping is not done correctly per Home Depot. I am able to see daylight throught the top of the door, I paid $1300. still dont have my screens and its been 7 days

November 22 2008 Home Depot had flyers out with Garage Door openers $99.00. Moncton had a big storm, but we manage to get over there anyway by noon. then they tell us all sold out we only had a 11 Garage door openers, well the population in the greater Moncton area is 140,000. How can you put a sale out with only a few people getting it?

On 11-01-08, I went into Home Depot, explained to salesman Pat that I wanted self-storing, screen-in storm doors. I mistakenly ordered two 36-in doors, called 11-03-08 to correct to one 36-in door and one 32-in door. It was nearly three weeks before the installer (their contractor) could install, so I was not able to see that the door was not self-store, screen-in until the door was installed on 11-18-08. Furthermore, the contractor never received the corrected dimensions for the doors, so came with two 36-inch doors. I was NEVER told that 32-inch door was special order.

I want self-storing doors installed at the correct price ($715 I was quoted, plus $100), but Home Depot has refused to correct their erros or to refund my credit card. STORE CREDIT IS NOT ACCEPTABLE!

I paid Home Depot $359.00 for a non-refundable custom order interior door on 10.26.08. On 11.06.08, they informed me that the delivery charge would be an additional $75.00. On 11.12.08, they informed me that the delivery company would only deliver the door to my curb, even though it is only an extra 15 feet to my front door with an awning for rain protection -- and no, they could not give me a delivery time.

Since the product is wood and rain is forecast for several consecutive days, this means that the product will be ruined. They apparently use a company called Cardinal, which is not only more expensive than mainstream delivery services like DHL, FedEx, UPS, and the USPS, but also has these weird rules like curbside delivery that I have never heard of before with the mainstream companies.

I guess I was supposed to ask about the delivery details at the time I placed the order - but since every other delivery I have ever received from DHL, Fedex, UPS, or USPS delivered to my front door, of course it didn't occur to me that I needed to ask whether delivery would stop at the curb!

I went in to exchange some bifold doors that did not fit the wall opening. I bought 4 doors, out of which one was out of the plastic wrapping. The man in charge with millwork would not accept it back since it was taken out of the original plastic. All was agreed mutually. Out of nowhere a supervisor, named Laly, came to tell me in a very aggressive way that she will not accept anything. I never dealt with such an abnormal behavior and abuse of authority, but clearly ,I think she is a threat to customers there. It was totally inappropriate and think she is unfit to work with people.

I felt that the door I bought did not fit and went to buy another one the same day. It is like shoe that did not fit. I just could not try it on there. They refused to reimburse me for the one of the 4 doors I bought. I offered to pay resocking fees , still was not acceptable to them. I had to take the door immediately out of the store and was threatened with police by this Laly person, if I had not done as she said. I just wanted to leave the place asap not to have any interaction with that person. She appeared dangerous to me.

I ordered a 82 1/4 inch custom-order door from Home Depot. Supplier -Emco. The door that was delivered measured 81 inches yielding a 1 inch gap at the bottom of the door, rendering the door virtually useless. Response from Assistant Manager: Thats the way all these doors are delivered from the manufacturer - anywhere from 1 -1 3/4 inch smaller than the Rough Opening size. After a frustrating debate with this individual he said there are no returns or refunds on custom orders due to company policy- sorry about the gap at the bottom of the door - perhaps you should shim out the door frame at the top by 1 inch then it should fit.

I say this is totally unacceptable. What is the purpose of a customer order? A 1/4 inch gap at bottom of the door could be acceptable and compensated by adjusting by the door sweep. If had wanted an 81 inch door, I would have ordered one. Home Depot's arrogance really miffed me. This situation is just not right and their response is not acceptable. You can do it - and we can help? Right! Next step, escalation to Store Manager and then to District Manager, President of Home Depot Canada, then small claims court.

My patience with this company has now run out. There are other building suppliers out there and they will get my business in the future.

Security of my home has been compromised while I have to wait for the delivery of another door from an other building supply company. Plus out of pocket $450 for a door that is useless.

I ordered a 82 1/4 inch custom-order door from Home Depot. Supplier -Emco. The door that was delivered measured 81 inches yielding a 1 inch gap at the bottom of the door, rendering the door virtually useless. Response from Assistant Manager: Thats the way all these doors are delivered from the manufacturer - anywhere from 1 -1 3/4 inch smaller than the Rough Opening size. After a frustrating debate with this individual he said there are no returns or refunds on custom orders due to company policy- sorry about the gap at the bottom of the door - perhaps you should shim out the door frame at the top by 1 inch then it should fit. I say this is totally unacceptable. What is the purpose of a customer order? A 1/4 inch gap at bottom of the door could be acceptable and compensated by adjusting by the door sweep.

If had wanted an 81 inch door, I would have ordered one. Home Depot's arrogance really miffed me. This situation is just not right and their response is not acceptable. You can do it - and we can help? Right! Next step, escalation to Store Manager and then to District Manager, President of Home Depot Canada, then small claims court. My patience with this company has now run out. There are other building suppliers out there and they will get my business in the future.

Security of my home has been compromised while I have to wait for the delivery of another door from an other building supply company. Plus out of pocket $450 for a door that is useless.

I went to Home depot this morning to order a special size exterior door that i know they have to order anyhow and not easily available in store. I went to door department and there is an employee sitting in that department on the phone, he said that he will call the person in charge, the person came and he was helpful made the order and printed it, it happens that his printer jammed so he told me to go to special services to get the copy which he sent it to print. I went there, the lady/man in the office ON THE CELLPHONE, looked in one printer and gave me the sign it's not there, i saw several printers in the area, it's got to be there i said, went to customer service one lady checking out customers and the other standing doing nothing not even helping the other lady, her mind is not even there, when i approached her and asked her if she could look for my print out from the door department, she said that i have to wait in line for the other girl to help me. hello, the printer is just beside you where you were standing i said to myself.

Why can't you just check the printer so i could go, i don't have to fall in line for this you were just standing there doing nothing! the check out lady tried to cover her by saying the printer has a problem, several customers in line waiting furious, If she wasn't standing there and i see the check out lady only, i would have fallen in line, but seeing her standing doing nothing and her brain is somewhere else, i guess i could approach her and ask for help. RIGHT? What's the deal with people on their jobs using cellphones, not attentive to their work, protecting their coworkers although they know that they're doing the wrong practice. I'm a customer, spent so much money buying their goods, and not getting the service i deserve.

I am not buying anything anymore there even if i have to go to LOWES and drive a few miles i will do so

On Oct. 1 I ordered a garage door and was required to pay the entire amount (a little over $800) charged to my credit card. About ten days later the installer from South Attleboro came to take measurments, after which I was told it was a standard size, and that he suggested using my present track, as it was much better quality than the one he would install. A week later I received a call from the installer who told me the door could not be guaranteed if my old track was used and that furthermore, for some reason which I still fail to understand, I had to upgrade to the most expensive line of doors.

A few days later the Home Depot salesman called to confirm that I needed the more expensive door ( about an additional $170) but could not explain why. He advised the installer would call again to explain. After two days and no call, I canceled and was given a refund credit on my charge account. I am now inclined to feel that this falls into the description of a bait and switch scheme.

Three and a half weeks have gone by. I still have no door and have to go through the whole procedure again. Plus Home Depot had the use of my $800 for nearly a month.

On November 23, 2007 my wife and I purchased a new entry and screen door for our new home. It was a couple weeks later before my father-in-law and I installed the entry door. After installation we noticed that the door had been hung upside-down in the frame causing an unusually large gap between the top of the door and the top of the door frame. This caused the latch to be aligned improperly with the frame resulting in us having to bolt lock the door so that it would stay closed because again the latch was too low. I contacted Home Depot to make them aware of this and after several weeks someone finally came out to inspect the door to see if it was a claim worthy problem.

After that, Home Depot filed a warranty claim with the manufacturer (Masonite) who in turn sent a warranty claims inspector to our house to inspect the door for validity of claim. All of this took another couple of weeks. I believe we originally filed the claim in January of 2008 and it was now getting into Spring. The inspector Masonite sent to our home validated our claim and then an order was placed for a replacement door. A few weeks later a new door arrived at Home Depot and we received a phone called from the local installer hired by Masonite to schedule a time to install the door. The day came to install the door and the installation tech took out our existing door and then started to put in the new, but imediately noticed the new door was the wrong size.

Another door was ordered and after a few weeks it came in only for my wife and I to find out that the door had been broken somehow after arriving at Home Depot. So, another door was ordered and a couple weeks later it arrived only to find out that it was the wrong model door. So, another door was ordered and a few weeks later it arrived at Home Depot, but after speaking with Masonite I found out the door had been broken. That was the fourth door and in fact when Masonite found out the door was broken no one bothered to call us to let us know; I had to call them. When I spoke to a warranty claims person she said there was a note on my claim to ask us if we wanted another door or a refund. I told her that I wanted both and did not think that was unfair since it was now nearly October of 2008.

So, now the fifth door is on order and I am waiting to hear back about a refund. It has been over a week and I have not heard back from anyone concerning this and I had to call to find if the other door had been ordered and when it would come in. It is currenlty October 21, 2008 and I tried calling Masonite headquarters this morning and the woman I spoke to at the switchboard would not give me her name and transferred me to a voicemail box after I asked to speak to a person and not be connected to a voicemail box.

I was suprised by the attitude and unwillingness of this person to help me. I left a message in the voicemail box detailing my complaint and my contact information. I repeated that it has been TEN MONTHS and I still do not have a new door installed and what's more is I cannot istall the screen door we purchased until our new entry door is installed. We payed a total of over $400.00 for both doors and have not been able to enjoy either one. Thanks Masonite!

10/8/08 - purchased exterior door at the Home Depot store in Newark. To date no delivery. Today they say it is on the shipment list and the understanding was that the door was at the Newark Store. Calls have beem made regarding purchase and no one return the calls. When I go to the store to inquire I get non responsive salesman who says he is busy with other customers. Every one at this store is out of sink. My husband bought the door and put it on the HD Charge. Now I expect this door to be delivered by 10/17/08 or you can stick that door where it hurts. I have waited for 15 years for an exterior door, the old one is beyond refinishing.

The cost of the door was okay, the door space has been prepared for immediate installation. Your consumers are tired of the way Home Depot operates. It is time to Shut the store down or make it so it operates with efficiency.

ordered custom painted door mid-june 2008. took my $1000.00 and eta of 3 weeks. every week we call and they push the delivery to the next week.always push it exactly 7 days. makes me wonder whether any of the people i talk to there actually contact the manufacturer.

now over 2 months since order and next delivery is august 28/08. i'm getting seriously [upset], can't get my money back, and even if i could would need to order another door. who knows where that leads? i cannot understand why home depot with their buying power cannot put some pressure on this manufacturer. (masonite)

paid $1000.00 for a product i do not have. every thursday brings another bout of anger at lack of response

On June 19, 2008 my husband, John, and I went into the store and spoke with Chris P. to order an entry door with one sidelight. Since they had one in the store that the ordering customer had decided they did not want, we said we would take that one if it would fit our door. If not, we agreed to order another door - Feather River doors were on sale for 20% off at the time. We paid the $30 that night to have someone come out and measure the door. We were told it would arrive in about two weeks and the the contractor who would install the door would call us. In late July we received a call from the contractor saying the door had come in but was damaged on both sides. He offered to install the damaged door until the new door came in and then install the new door. We said that was a waste of time and that we would wait for the right door to arrive.

We received another call from Mary Ann, manager, at Home Depot, and she said the store was not going to receive the door until first, August 11, then. August 13 because there was no more "oak" to be had to manufacture doors. My husband contacted the corporate headquarters of Home Depot and talked first to a Mr. Mark F., who later passed us off to Mr. Stuart F. (in Human Resources). They told us the door had been ordered and we would receive it soon and that they were also giving us a 10% ($200.42) refund for our trouble. They said we could pick up the refund, in cash, at the store, that very night.

My husband and I went to the store and were told that Mary Ann had "just left" the store. Terri, a clerk in the customer service desk area, looked up our names in her computer and said that there was a note that we were not to receive any money, that since we had paid for the door with a Visa (it was our Checking Account card), the money, if approved when the door did finally arrive, would be returned to our Visa Card account. We do not even have a Visa Card Account I have one Master Card Account and one American Express account. The Visa card goes directly to our checking account - saves us the hassle of writing checks. And the transaction had gone through on June 19, 2008.

This was August 08, 2008. Terri told us she did not have to tell us her last name (though neither of us asked for it) and said WHEN the door came in, IF it was not damaged further, we MIGHT have our $200.42 (promised to us by the Home Depot Corporate Headquarters) returned to our Visa Card account. My husband and I came straight home and called Mr F. back and left a message for him, and for Mr F., concerning what had just happened.

That evening Mr F. called us back and let us know that he intended to make it right, to get us our door, and to get us our refund. He apologized for our inconvenience and for his manager's inability to handle the issue. Mr F. sounds as if he has good intentions! We have yet to find out if Home Depot will actually go through with their promised to honor our over-$2000.00 special order. We ordered the door at the beginning of the summer, as I told the manager Mary Ann (I use the term loosely) so that our electric bill would be less. That seems to be moot, at this point. I think we have air conditioned all of Chesapeake with our Social Security Disability Income. I only hope that tomorrow morning things go differently because if they don't, we will cancel our order and go elsewhere.

This is not the first complaint we have had with this same Home Depot. We bought a washer and dryer from them and when the washer would not re-set after going into a spin out of control, we were told to call (1) the deliverer, (2 the manufacturer in order to get the problem resolved. The washer had been used THREE times. Think we would have learned!

We ordered a new sliding door for our kitchen last year around 10/2007. It was installed and after the first hard rain, our kitchen floor was soaked. The installers were resent out and just caulked around the door. Next hard rain -- wet kitchen floor again. Came out again and caulked again. The installers decided, by spraying a hose at an upstairs window, that that was where the leak was coming from, although you could see the water leaking from the top frame of the door, so it was obviously not properly sealed or diverted properly. Another rain... water in the kitchen again.

This time they sent two directors, Mr. Dave Brown and Mr. Kellogg who assured me that this time it would be taken care of. The installers came out with Mr. Kellogg and the owner of the installation company in tow, pulled off the frame, and sprayed the window again. Again water coming in the door when water was sprayed on the 2nd floor of the house. Why is it coming through the door if it is properly sealed?

A few days after their last visit (06/30/2008), another rain, another wet kitchen floor. I called, yet again, and was told that they were not doing anything else because the door is installed properly. How is this possible if rain is coming in through the top frame? I told them that I refuse to accept that and have not yet received a return call.

The rain continues to saturate the floor, potentially the frame of the door and the drywall. Economically, we paid a large sum for installation which was not done properly. Previously they offered $100.00 refund, but we had to sign a paper saying that they were no longer responsible. Fortunately I refused, because they have had to come out a few more times since.

We purchased 2 Clopay Garage Doors from Home Depot January 2007. Receipt No. 1064-96766. Installation was completed March 23, 2007. On February 13, 2008 high winds blew one of the doors in, severely damaging it. Neither Home Depot nor Clopay advised us that the doors "as sold" were not "wind rated". Neither company advised us as to how the doors should be reinforced for high wind loads per Clopay's WindCode. High winds in Kern County are a well known fact. NONE of the literature supplied to customer by HomeDepot/Clopay addresses this issue.

We purchase two doors and a storm door for my sister in law home, where she is handicapped and unable to work, and walk properly. We put $30 down (for deposit measure) so that HD could have the company in which you work with to do the measurement. It was completed and my wife and I were their, and we asked them many questions and basically said it would be no problem to put the doors in. They told us that it would be 3 days before we here back about the cost of installation. 10 days goes by and we had been to HD twice and the people did not know why it was taking so long.

Today June 4th we here back from Becky (customer service lady) to my sister in law, who says they will not be able to put the doors in the job was so large. That made no sense to us, in that the installers said it would be no problem. The house is small and old but the size is no different than what you have in the store for doors. My wife called Becky and she was very nasty to her and told the job would not be completed. We then call back later on and spoke with Gary Wall who we think was the manager on board, and he was told that the house was to dirty to complete the job (per the installers instruction). He was very friendly and spoke the truth to us, and told us that HD will refund our money, however that is not the point.

What does putting two doors have to do with a house being dirty. These installers smoked cigarette, just like my sister in law and to me that is uncceptable reason as to why the job will not be completed. As a shareholder I am ashamed how bad customer service and how rude they were.

None, just want our money back of $30 which we think is happening but not sure.

Instead of being 80" high they were 77 (which is another size altogether).

On May 26th of this year(the day that I noticed they were the wrong size) I went to the store and tried to exchange them. This fellow Brian M(either maher or mitter-he wrote his name on a piece of paper), refused to even acknowledge it was the store's fault, he was disrespectful, every time I tried to say something, he cut me off, he kept saying that it's been a year since I bought them-actually nine months--and when I asked to speak to the store manager, he called somebody on the phone9later he said he talked to assistant store manager lisa c., and told her (I was right there) that I had a special order from last year and I wanted my money back, which wasn't even true. He said that the manager instructed him to take the doors back , but the refund should be 15% less, for restocking fees.

I told him (among interruptions) that they sold me the wrong door, more than that, I had to pay the carpenter half a day's pay for showing up for nothing, that also ordering the right doors means that I will have to wait another 4-5 weeks and he is not looking at the situation the right way. His answer was a grin and a sarcastic "have a nice day!" All the way to the end he refused to call a manager so that I can have a talk with them in person, and again, his way of cutting me off was rude, to say the least.

I left with the doors, doors that i cannot use, now i'm getting behind with the work, i'm short the money that i paid the carpenter for showing up, my doors (four pieces bi-folds Santa Fe style) are too short to use, and the store refuses to make things right. People like Brian M. don't just need a lesson in manners, they need not work with the public. I hope Home Depot will take appropriate action, as I am already sorry for more than $10,000 (probably $15,000) that I have spent there in the past 2 years.

I am extremely dissatisfied with the services I received from this store. On 04/02/08 I ordered in-stock and special order french doors for my home. On 04/11/08, I went to the Gig Harbor Home Depot and I waited in the store, with my contractors, for nearly 3 hours for staff to find the doors.

Upon finding the special order doors, it was discovered that the door was broken and defective. I spoke to a manager, Troy (the only good guy I've dealt with so far regarding this catastrophe), who's customer service skills convinced me to give Home Depot a second chance so I re-ordered the doors on 04/23/08.

On 05/07/08, the doors were delivered to my home in order to avoid broken issues in the store. I was informed I would be contacted and sign for the doors upon their arrival. My doors were left in my driveway against my garage and I was not contacted, nor did I sign for the doors.

Upon discovering there were measurement problems this 2nd time due to incorrect information being entered into the special order, I contacted Home Depot and spoke to Troy's boss, Vincent, and had to ask to be compensated for the problems dealt with thus far. I was told by Vincent that $100 would be requested by him to be credited to my wife's account on 5/13/08. Something told me to double-check whether this request was done, and what do you know, I spoke to Home Depot Customer Service today and they told me nobody had requested a credit be applied to our account. I am thoroughly disappointed with this service and feel that my concerns were brushed aside because I wasn't spending $50,000 or something. I wasted hours of my time dealing with this issue, and your company knows, time is money. I know the small guy like me doesn't have much buying power, but my time and money that was given to Home Depot for these doors should warrant some form of deference on my part as the customer. I would appreciate some contact from Home Depot regarding this issue. Thank you for your time.

I wasted multiple hours of my time, gas (which we all know isn't cheap), not to mention dealt with a lot of stress over a simple special order.

I ordered an Exterior door and I also hired a contractor from Homedepot for the install He came and measured and I was charged My original door had 2 holes for locks and I got a door with 1 hole When I called Homedepot back they wanted to give me a discount the door also had several dents I refused the discount and opt for a new door

It took several weeks for the door to be hung again. I canceled my screen door after that expireced I did not want anymore service from homedepot I will go to a real lumberyard next time

I bought a wood pre-hung french door with sidelights. I installed it with far more care and attention to detail than any professional installer would. I installed extra flashing and made a small roof out of 2x4 redwood with a drip edge. All trim is 2-by stock. The frame was sealed with foam around the perimeter and under the jam. 40-year urathane calk was used on all trim between the siding, trim and door. My part is watertight! It was a lot of work.

It will be even more work to remove the door and throw it away. I will have to replace siding at 90-bucks a sheet. The wood used to make the rail between the sidelight, on one side is junk. Within 6-months of installation I have a 2-foot long check in the material. There are several smaller checks. The factory used spackel as wood filler to disguise defects. The vertical member is tearing itself apart. It is probably due to the wood being used from the center of the log. That same vertical member is so twisted that the side light doors require a wedge to keep the weather seal functioning. All was primed and painted above professional standards. The trouble side sidelight leaks water onto my new hardwood floor.

I wasted my time and money on installing a junk product. I am not sure where I can find the time to do it all again.

I went to Home Depot to purchase new leaded glass entry doors. I was told that before ordering, it would be necessary to have an installer schedule a trip to my home, to measure and see if the doors I chose would work. I was charged $30 to have someone come and measure. I was surprised at this, as any other door company does not charge to come measure. I paid the $30. I was told to wait for a call. I waited for someone to call, which they did at 6:30 pm the next day. When the lady called, she said they could schedule it for the next afternoon between 12:00pm and 6:00pm. That was my only choice offered. Wait all day and sometime between 12:00pm and 6:00pm, someone will come. I asked her if we could make it in the morning as I had to work and with no notice, it was not possible for me to take off a whole day from work for this. She said that someone would get back to me. I waited and when I did not hear anything back from them, I decided to call the Home Depot store. After trying to get a hold of someone in the doors and windows department for 1 1/2 hours via telephone, I finally got to speak to someone. I was told that it was out of their hands and I would have to take it up with the subcontractor that measures and installs.

I called the lady I spoke to before, that does the scheduling, she said that since I did not take the only offered appointment date, she did not know what to tell me and maybe I should call the Home Depot store to see if there was another installer that could schedule me. By this time I am pretty appalled and angry. Here I am ready to spend $2500 - $3000 for a door and Home Depot acts like I am putting everyone out, not to mention that they already charged me $30 to come and measure. I decided to call Home Depot again, I talked to another lady, who tried to be helpful, even though I was pretty irritated at all the run around I was getting. She said that someone named Angela would be calling me the next morning since she had already left for the day. I did not hear from Angela the next day as promised, so I decided to call the Home Depot store again. Once again it took a long time for me to get through via telephone to someone.

When I finally spoke to someone in the Doors and Windows department, it was another person named Phil that I had not spoken or dealt with before. He told me, since I was not able to make the appointment time offered earlier, and since I was not polite enough to the installer scheduler, to come in and get my $30 refund. He told me that they were not going to do anything to help me. Phil would not even let me explain what I had went through just to try to schedule this little task. He kept interupting me to tell me to come in and get the $30 refund and that was it. I finally lost my temper and asked to talk to the manager. He went to get Jerry the dept manager. I could hear Phil telling Jerry that he had an unreasonable customer who was very angry, so, what do you want me to tell tell him I could hear Jerry in the background tell Phil to just tell me to come get my $30 refund and go somewhere else.

Jerry, the department manager, would not even come to the telephone. When I hung up, I decided to call back and try to speak to the store manager to explain my dilemma. Of course, he was not in, either, so I left a message to please have him call me. I have not received a call back from him either. I am a business owner and I cannot believe the attitude of the store management at this Home Depot store. It is no wonder that many of the store employees do not care either. I have spent a lot of money at Home Depot as a business owner for supplies for my business and for remodeling real estate. I guess Home Depot makes so much money that they do not care if they have customers or not. This Home Depot store acts like the customer is the enemy and it starts with the store manager.

$30 and about 5 days of stress, a bottle of aspirin and 4-5 hours of my personal time.

I purchased a new storm door and exterior door from Home Depot in July 2007. The contractor (Arcola Home Improvements, Inc.) came out to install the doors and left without caulking inside or out. Then the threshold on the new door was smaller than the original, so they filled the gap with clear caulk. Between September and November 2007, Arcola had to come out 5 times to look at water damage that was developing around the door jam and casing. At one point I called the Home Depot Zone manager to complain. The Zone Manager from the Reston, VA store came out, looked at the door, felt the draft coming in from under the door and said I would be hearing from them. Never heard from him, but they heard from me again the next time it rained.

Long story short, I still have water damage coming in from the doors, and Arcola and Home Depot tell me there is nothing wrong with the installation or the door. So how can I still have a water leak?

I have taken 1 1/2 days off from work and invested almost $900 in doors that after they were installed, still leak. I have nasty water stains around the door jams which over a period of time will just rot away and will cause me to spend more money to have replaced. All I ask is for the situation to be repaired or give me my money back so I can hire someone else to fix it.

We ordered a front door in 2002. After waiting and waiting, I finally called and they said, "Oh, that door has been discontinued..didn't someone call you?" NO! So I ordered another fiberglass, pre-finished, mahogany door. After being installed about 6 months, we noticed the seal was broken in the window, and it was peeling. After much back and forth with Home Depot, they sent someone out to repair it; and, of course, it became a problem again.

So after much back and forth with Home Depot again, we ordered another door. The installers were very nice, but after about 6 months we noticed it started peeling again. So I called; they came out and put a sealer on it. As of right now, it is peeled everywhere, and the trim around the window is cracked and broken away from the glass.

The door's stain/finish is peeled, the trim around the glass is cracked and broken, and it looks terrible.

I went to buy an exterior pre-hung door at the Home Depot on 22nd Ave in St. Pete, FL. I'm a retired contractor and have installed hundreds of pre-hung and slab doors in the past. Being retired I haven't kept up with the latest models of doors. When I was looking at doors I noticed two identical looking doors were priced about $20 apart. After hunting down an HD Associate, he informed me that one was metal and the other was fiberglass, but the fiberglass door didn't meet current wind force standards for Florida. I told him that it would be hard for anyone to sell an exterior door in Florida that wasn't rated. He basically looked at me as being a dumb old man and out right said that the fiberglass door wasn't wind rated. Then I noticed the packet of papers stapled to the side of the door with all the code ratings. Turns out the door was code compliant, so I showed the HD Assoc, and he basically said, "That's news to me".

So I purchased the door, and after getting it home I noticed that the door frame was way out of square. One side of the frame was almost taller than the other side; whoever put it together at the factory must not have set the frame in the jig correctly. I went to return the door and was met with rolling eyes when I told them why I wanted to exchange the door. They finally exchanged the door for another one. When I get home and opened the door from it's frame, I notice a huge gash in the door frame and seal. Again I go back to exchange the door. I'm met with the same rolling eyes as before, but this time they refuse an exchange because they claim I damaged the door. I point out that there's a manufactures sticker placed right over the gash and if I was to have done this the sticker would've been ripped. (Yes, that's right, some worker at the factory put a sticker over a damaged area). So after 20 minutes I finally get ANOTHER door. This time I brought my square and tape measure with me and went over the door before I left the store.

I found that almost all the doors had some sort of defect, and the door I had returned the day before was back in the rack! I tried to inform another HD Assoc about the defective door being back in the sales rack, but it fell on deaf ears. So I went back and demanded a refund, and told them that their door supplier (which has the initials JW) was making poor quality products. Again this just seemed to annoy the person behind the counter. Home Depot used to seem to care about their customers and products they sell to them, but not anymore. I ended up going to a local lumber yard (Cox) and building my own door frame and installing a nice solid wood slab door. If I were still billing for my time, HD would have cost me at least $1000.

In October of 2007 I went to the St. Albert Home Depot to order two exterior doors. I couldn't get anyone to help me until I went behind the counter and started looking things up myself in the books. Eventually this caught someone's eye, and they helped me order two doors, picking the style, glass inserts, material, color, hardware types, etc. Next an installer came out to my house to measure for the doors. He advised that it would take four months to order. We had to confirm with him again our style choices, color, etc.

Four months later, and no doors. I went to the store and they couldn't find any record of my order. It was even suggested to me four times that maybe I had placed the order in a different store as they all looked the same. The only explanation I got was: sorry! They advised that I should have paid for the doors, I should have a copy of a contract. How am I supposed to know that? If I had known that I would have asked for it. I emailed and called the installer to try to find out from him what happened to my doors, and he won't return any calls or emails.

I've been living for four months with a garage door what won't secure making our home security system ineffective==plus the annoyance of taking time off work to be here for the installers measurements, the waiting of four long months for doors that were never ordered. The icing on the cake is the "oh well attitude" of the store. It's infuriating!

I ordered an Anderson Storm door on 1/15/07. I paid to have them installed. Someone came and measured, and someone different came on 2/14 to install. This was the first appointment that was offered me, and I took it after they came in. The installer did not speak English, but after I called Home Depot and spoke to Charles that same day, it seems they measured wrong, and the door ordered was too big (wide). The door I wanted does not even come in that size which is 32 inches wide. I ordered a different door over the phone with Charles, and it was a less expensive door. Although he never quoted me a price, he said he would reimburse me the money by credit card and mail me a receipt saying so. He ordered the door and said he'd call the installer when the door came in. They also charged me an extra $50 to reduce the opening of the door frame to accommodate a standard size door.

This was NOT done on the one door installed; the standard size fit, and I paid an extra $50, which Home Depot argued with me. I can't get an answer if I am getting my money back or not. Today is 2/21, and I spoke with a manager who was extremely unhelpful and could have cared less. I was told Charles would call me back today by Bevin; then the manager told me Charles was not even there! Bevin said she couldn't understand Charles' note. What is going on? I am so upset!

I have only one door but paid for two! After over a month--I was robbed of extra $50 for wood that was not used! Please help me!

I bought a storm door and paid for it Oct. 13, 2007. (It was a special order.) After many calls and many stories and many calls not returned, I still do not have my door as of Jan.17, 2008.

I purchase a garage door opener which was to be installed by home depot contract person. I paid for installation. I was contacted by the installer on Tuesday,12/18/07, and was told that the only time they had available was Friday between 11 am and 2 pm; I did not have any choices. On Friday 12/21/07 I took time off from work and got home at about 10:45 am and waited there until 1:15 when I called Aaron Thomas at the store of purchase and told him that I needed to know if the installer was coming. He told me he would call and find out and call me back. At 1:45 I called again; this time another person answered and said that he would find out for me. At 1:56 on my way back to work I called the store, and the same man answered and told me he would call the contractor and let them call me. At 1:59 a lady from the contractor called me and told me that the installer is on his way, but she seamed to have an attitude. I told her not to let the contractor come out because no one is at home and that I had to go back to work. I could not stay any longer because I had already lost 3hrs.

As a result I have lost 3 hrs. pay and I still have to lose more time from work because I had to make another appointment for 12/29/07. On 12/22/07 I called the contractor office to see if I can get an appointment for some other days when my wife will be home, but no one answered nor returned my call. I am very disappointed with this whole contract deal. This was my first time using Home Depot contractors, and I know it will be my last. I love Home Depot, but their service and contractors stink.

Purchased two (2) exterior doors from Home Depot, gave them the measurements of the doorways, (width and height). Saleman insisted that they have someone come out and take measurements to make sure that my measurements where correct and charged me twenty five dollars for this service. the front doorway was installed and ruined the old trim work on my 1907 home, the back door was too tall and part all of the trim was removed and the doorway was cut taller, even though there wasn't any room for a taller door.

On top of all that the front door was never put in properly since it rubs in one spot, I complained to Home Depot because they are the ones who decided who would instal the doors. Nothing was ever done about any of this.

I needed a new front door. Instead of getting a handyman to fix my door, I opted to go to Home Depot for a new one. They have a national reputation and I would not get ripped off. (At least I thought so). The door was a good price. But add ons soon made the door price escalate. Then the $25.00 non refundable fee adjuster came to measure my door, he said I have a odd size door and the price would be even higher. He asked if I wanted a new screen door too. I said no, I liked the one I had. I signed his paper to pay for the more expensive special order door.

A 20 year old looking kid came to my house and put the door in. I let him do his work. When he was done, I came in and noticed my screen door was gone? I asked where it was? He said it had to be removed. It will not fit on anymore. It was like someone hit me in the stomach. It was NOWHERE on my paperwork that the screen door was to be removed??? I did not sign his waiver.

I called Home Depot. The guy left quickly as I called. The craftsmanship of the door was AWFUL. I took photos of the nail holes, dripping glue, non caulking of the seems, broken plaster around the door. They sent another person to fix the door craftsmanship and re-attach the screen door. The guy said the screen door would not fit anymore and could not be put on. He left the screen door in my yard on the grass. There were holes punctured in both screens. The frame pieces were bent. I refused to sign the waiver again.

It ended up costing an extra $300 when I could have used a standard door.

I purchased two entry French doors and one Garage Access entry door. Home Depot came to my home for installation. The installation was quite bad and the doors were not properly installed. Air gaps were shown, the doors were crooked, the outside looked horrible with caulk everywhere, and the locks on one door did not function thus leaving my home unsecured. The installer came to my home to resolve. After spending an entire day, the doors were rehung. However, it was noticed that the doors were completely out of alignment and there still gaps in the doors and surrounding molding, thus letting air into the home.

After spending hours in the store with a manager trying to set us up to have our door frame measured we were finally set. Or so we thought. The installer spent over three hours installing our door and after complaining about being late for his next job, he finally said he was done and left. He let me know that the new threshold left a gap between it and the tile and that I would have to fill that gap myself.

After he left I spent a while carefully examining the door inch by inch. I discovered the threshold had no support under it which caused it to bend every time it was stepped on. I also found a gap at the top of the door where air could get through. Next I discovered the window in the door is cracked. I called home depot immediately and was told the installer would contact me within two days to put a new door on. I am curiously waiting to see what happens next.

I purchased red French doors on 6/18/2004 in the amount of $1,242.00 along with a matching red front door which was an additional $400-$500. These doors have a five-year guarantee. Approximately one year later we noticed that the paint on the French doors was chipping. We contacted the manufacturer who told us that we had to deal with Home Depot directly.

I notified Home Depot on 5/1/2005 and spoke with a manger by the name of Brian. He told me they no longer carried doors from that company so they could not replace them. He had someone by the name of Rob come to our home and he took pictures of the doors and said they were definitely faulty.

After months had passed and with numerous calls, we were offered a $500.00 settlement. At this point we were thoroughly frustrated and I wrote a letter to Home Depot Customer Relations in Atlanta, GA. They did not answer our letter until I sent a second copy via Certified Mail at which time they agreed with the $500.00 offer. What good is a guarantee if the doors are no good and they won't replace them? We ended up accepting the $500.00 offer but they made us sign papers that we wouldn't sue them.

We are out $1242.00 + installation fees for doors that are not worth putting more money into fixing.

I ordered replacement patio (french) doors to be installed by Home Depot. They charged $50. to come out and measure first, a prudent idea. They came, they measured, they ordered and I paid for the whole thing up front. The door arrived (weeks late)and their installers couldn't put it in as it was the wrong size. I called and was told they would do me a favor and try and modify my house to fit the wrong sized door. I told them verbally in in writing that I want them to take back the door and bring and install the correct one. I wrote the store with a copy to CEO Robert L. Nardelli (President - 2455 Paces Ferry Road, NW, Atlanta, GA 30339) and am ignored. The employees deliberately ignore customers with a problem and one was rude beyond belief.

The wrong door sits on my front porch, I don't have the door that I ordered and paid for and I am very irritated.

I bought a special order shower door from Home Depot. The delivery time given to me was 10 days. I timed the entire renovation of my bathroom so it would work with the delivery of the door.

Needless to say, the door was over 2 months late. I had to pay $500 in additional costs for the construction workers to come and install the door since they had already finished renovating the bathroom, not to mention that the dimensions Home Depot gave me were wrong, so my contractor had to actually make a new glass door to fit the space because the Home Depot one was too big.

At this point, I couldn't return the whole thing because they had used the brackets already and put them in the wall.

I purchased a garage door and garage opener installed through the contractor that Home Depot uses. Because the house is under construction, the installer stated he will be back to have it connected to the power and show me how it works.

It has been 6 months and the installer has never returned. My call to the Home Depot where I purchased the equipment, will not take action as they said that they do not have control over the contractor. That it is their sub-contractor and I do not have any part in making that selection.