Complain about a product or service

Home Depot Appliances

Home Depot • Customer Service • Credit Policies • Equipment Rentals • "Interest-Free" Promotions • HomeDepot.com • An Insider's View --- • Appliances • Bathrooms • Doors • Floors • Gift Cards • Generator • Home Heating • Kitchen Dept • Nursery & Gardening • Rebates • Roofing • Siding • Special Orders • Windows & Siding • Expo Design Center --- • Contractors' Advice --- News • Home Depot Sells Supply Unit As Home Construction Sags • CEO Nadelli Ousted with $210 Million Severance • Home Depot Buys a Bank • Home Depot, Monogram Credit Card Bank To Pay Connecticut $672,000 • Home Depot, Lowe's Settle Credit Card Suit • 6 Months "Interest-Free" Class Action

Julie of Bothell, WA May 29, 2009

I purchased a Maytag gas stove on May 22nd, 2009 with a scheduled delivery/installation date of May 29th, 2009. The sales associate explained that I would receive a telephone call the night before to advise when my four-hour deliery window would be, but that it would be between 8am and 5pm. So I cleared my schedule for the day, 8am-5pm on a Friday. I received an automated call the day before advising that my delivery window was 4p-8p! This was unacceptable and not what I was advised. The recording only offered a long distance out of state call back number and advised that my delivery time could not be changed.

I called the store for help and was given a toll-free number for GE, who was apparently the company that was to deliver and install my new Maytag. I contacted them and got nowhere, other than to cancel the delivery on the 29th. GE advised that they deliver 8a-8p and will not advise you until the night before when your four-hour window for delivery would be. They expect that you hold 12 hours open for them.

They would not work with me at all, as it is difficult with two small children to clear an entire day, some days I could do morning, some afternoon or evening, but I had to schedule more than a week out to clear an entire Saturday to wait for my assigned time. There response was "take it or leave it". I contacted the store again and was told basically the same thing, followed by "there's nothing we can do about it".

The store would not stand behind their delivery time hours promised by their sales associates. I even tried to just go pick it up myself and get it installed so I could get a working stove in my house sooner than the now 2+ weeks since I will have paid for it, or just get a refund and go buy it somewhere else, and was advised that I could not have it delivered to the store or just go in and pick it up and cancelling would cost me a 15% restocking fee for an item I can't actually receive.

None of these problems, including that fact that it was not Home Depot that was actually doing the delivery/install, nor that they require a 12 hour window to schedule delivery was disclosed prior to purchase! Who knows if or when I will ever receive my new stove.

Monica of Huntington Park, CA May 28, 2009

After purchasing a Maytag stove from Home Depot, I have had nothing but problems trying to receive the stove. I purchased it May 16th and it was to be delivered May 21st. When the stove did arrive, it was the wrong color and was scratched.

We refused the stove and were told we would be called about delivery of the correct stove. It took them 4 days to "return" the stove in the system and the meanwhile our old stove was leaking gas into our house. The delivery person started to disconnect our old appliance to remove it and when we rejected the new stove he did not fully connect our old one.

We called Home Depot several times about the incident and they would not take responsibility for the gas leak and were not at all understanding. They just told us we are welcome to have our money refunded since we never received the stove.

Mary of West Warwick, RI May 27, 2009

I purchased a 50 gal. electric hot water heater on May 8, 2009.I paid 289.00 for installation, and was told they would remove the old heater a no charge. When the installer saw that it was an 80 gal., he would not remove it without a fee of 50.00, which I paid. Then the electrical cord was 12" too short to connect to the heater, so now an electrian had to be called in, which cost me another 125.oo (for a 10 minute job).

So the installation on a 438.00 hot water heater, cost me 464.00. Had all of this been explained to me before-hand, I would not have bought the heater from Home Depot. Needless to say I am very upset with Home Depot.

Mary of Hixson, TN May 26, 2009

I purchased a MayTag dryer from Home Depot. I was promised a rebate for set up and delivery. That was in November of 2008. I mailed all the forms that I was given. Neither Home Depot nor May Tag have responded to my satisfaction. I have basically been ignored. That was the last major appliance I will get from Home Depot.

Evan of Newark, CA May 15, 2009

Recently bought washer, dryer , fridge, stove, all from home depot. The ge washer and driver were delivered first. dryer was dead on arrival. 1 week later another unit was delivered. But tech avoid installing the unit by telling me they didn't have the correct fitting.

But it was the correct fitting when I connected the dryer line to our gas valve. why did we pay for the install fee?? Horrible people to deal with, liars and non professionals.

Went to home depot for help , said they were going to call the GE people and have everything corrected for us. Didn't hear from him again. Btw the GE tech has trouble putting a clamp on a air duct. matter fact when I ask him to hook up the air duct at least, he didn't want to do so , rushed the job, cut the air duct used foil tape to wrape it, and said it was good. Horrible horrible.

now im thinking do I really want these "professionals" to install my gas lines?

Gary of San Antonio, TX May 5, 2009

I spent 3000.00 on a LG French door Refrigerator which was advertised as energy star rated and found out one month later that in fact this was a lie! When I requested a refund I was told, no. I have spoken with nine different repst from LG and have been promised a return phone call which as you can imagine never came!

Virginia of Madison, CT April 23, 2009

In January I bought a G.E. top loading Serial # as108145g from Home Depot in East Haven Ct. It was delivered by G.E. service Tec. first was sounded loud and noisey. after a few loads I went to home depot said this is not right take it back. oh you have to deal with G.E. i called from the store they said it was a break in problem. After 20 minutes on the phone listening to the run around i demanded a service call. the Tec. said has to break in. the break drum was tight. he runs it lifting the door about 20 times to make it stop. should get better. Did not. called again next service man said needs a new transmission.

now we are in april and i have been listening to them beat around the bush and fingers pointing from GE to Home Depot and they say they will put in a new transmission. did i buy and pay for a rebuilt washing machine. they will not take it back the only option is the new transmission. they will give me a 6 month warrenty

Conn has a lemon law but they do not seam to be paying any attention to it. Home Depot wants me to do all the fighting and there store did very little on a product they sold me. They even told Me GE stinks. NOW they tell me. i had a front loader duet that went in 3 years.

Jay of Hoosick Falls, NY April 18, 2009

Jay of Hoosick Falls NY (04/18/09)
I purchased an LG gas dryer for my home. Our house runs on liquid propane (LP) so we had to order the conversion kit. Our gas supplier is supposed to hook up the dryer and convert the valve. We as the same time had purchased a GE Profile gas range so both were to be converted and installed. We booked the gas company to install the two appliances but they could not get there for almost two weeks since they are very busy with other orders. So we arranged to have the appliances delivered the day before the gas company arrived on April 14th with the gas company arriving on the 15th with my wife at home. The gas company had no problem installing the GE gas range with it having insructions for the technician on how to access the appliance and change the valve.

However the LG dryer had no instructions in the manual and no service manual showing an exploded view or how to access the interior of the dryer. The back does not have an access port and there is no access through the bottom and the dryer is different that other dryers in construction. So the gas company would not try to do the job because they did not want to damage the unit trying to figure out how to open it. There was no notes on the unit or in the owners manual to have the technicial call LG only that a qualified technician was allowed to disassemble the dryer. So the gas company left without the dryer being connected. I stopped by the store and talked to Chad in the appliance department to tak about it. He printed out the owners manual and I headed home.

Once home I realized it was the same manual we already had and would not help me so I called the LG hotline. LG would not tell me how to access the unit nor would they send me a link or mail me any documents on how to open the unit. LG told me that they only tell technician sover the phone how to do it and have no manual or drawings that they give out to the public for liability issues. I then called Chad back at the Home Depot Store and explained the problem. Mean while remember my original gas dryer was now gone.

So the next day the 16th I went back to the Home Depot store and talked to Peter and asked contact LG regional manager and have him call me and get this settled. He called but the manager did not pick up and Peter left an voice mail that he would call back. After waiting the rest of the evening and all of the next day with no contact from the Home Depot or LG I went back to Home Depot and told Chad and the manager of the store to come to my house and remove the unit and that I will no longer buy from Home Depot any more appliances and will be complaining to connsumer reports and the Home Depot corperate offices and that they should push this up the corperate ladder with Home Depot and LG.

So now I have to go to another store, buy another manufacturers dryer, line up the gas company to install it (which might be another two weeks or more) and meanwhile I have no dryer now since Home Depot hauled away my original dryer that was still working. My suggestion is nobody sould buy this dryer who has liquid propane. HELP! I'm stuck in a catch 22

C of Far Rockaway, NY April 10, 2009

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Follow us on Twitter.

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2010 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.