Home Depot Appliances

On July 11, 2009, I bought an LG side-by-side refrigerator, with a 4-year extended warranty. About 6 months ago, I went to the service desk at the Dahlonega store where I bought the fridge and complained about the icemaker not working. They took my information and did nothing.

I returned a week later and complained again. They connected me to appliance repair who said they would contact a repairman. I returned a week later and complained the third time. About 3 days later, a repairman called from North Carolina, I live in Georgia. They made and kept an appointment for the following week and said I needed a new icemaker and water valve, it would be in their shop in 3 days.

A month later I called the repairman and they said the parts just got there that morning and they came out the following day to replace the parts. It now makes ice: 1 and 1/2 cubes per cycle. It took a week to fill the ice bin. After that week, I went back to the store and complained to the salesman about the problem. He said he would tell his boss.

Ten days later I went back and complained to him again. He directed me to another associate who took my name and phone number and that was a week ago. Now the digital readout does not work correctly. I am a disabled Vietnam Vet who is really getting ticked off and is getting ready to sue in small claims court.

I purchased a complete kitchen set--stove, refrigerator, microwave, dishwasher--in December for delivery to a condo that I had totally stripped out and did a complete re-model. The delivery was set for 8:00 AM on 2/7/2012 out of the Clearwater, FL on Gulf to Bay Blvd. My contractor was standing by for delivery, and I drove two hours from Orlando to be sure to also be there. I received the delivery call (30 minutes before delivery) at 8:54 AM. My contractor was standing by, and I was about 10 minutes from the location. Upon arrival, I observed a very large "Penske-marked" white rental truck with no Home Depot markings passed me, leaving the location.

The contractor stated they pulled up and sat in the truck approximately 2 minutes and drove away. I found them about 1500 feet away making another delivery. So I walked down and told them we had been there and will wait until they were finished to receive our delivery. An hour later, my wife hears the truck leaving.

These were paid-for appliances; the delivery man had been personally contacted. There was always someone available for delivery, and the call was responded to. What is wrong with this company? Sell your stock if you own any!

I went directly to the store and spoke to Jim, the manager, who was truly apologetic and tried to get the appliances sent back; but the delivery company refused. Who works for whom? I told the manager that I would have delivery and set up before 5:00 PM or a refund and I would be buying at Lowe's. He stated it was impossible, so I had my credit card credited for they refused delivery, sale, and installation. I went to Lowe's and purchased an even nicer package. Lowe's assured me they have their own delivery and a real person calls you.

In the end, I am a much happier person with my purchase from Lowe's, plus I received several discounts that weren't available from Home Depot.

I have been a Home Depot user since they were first founded, and I will never shop there again, never! I have never been treated so badly by a company. It really seems as if this company goes out of its way to tick people off. No one needs to buy from them, as there are way too many others that are more than happy to serve you.

I bought a stove in the Home Depot store in Brewster, NY, approximately 2 years ago. The price of the stove was $1,400.00 I also paid for the extended warranty. The seal in the glass door is apparently broken because there are drips inside the glass that cannot be cleaned because I cannot reach them. Inside the stove on the bottom corners, it appears to be rusting.

I contacted the service company where I have the warranty and they sent someone out to look at the stove. His conclusion was that this is normal wear and tear. I also contacted LG and they told me the warranty only covers appliances that don't work and they consider this cosmetic. To say that I am extremely dissatisfied is an understatement. I expect more than this for $1,400.00.

We purchased an LG range at Home Depot on 4/1/10. There was a recall on oven parts. After months, problem was addressed by Home Depot. However, I have been very disappointed by the performance of this appliance. It takes too long to pre-heat the oven, and it's very hard to clean. It has a broken knob since shortly after purchase. Overall, I regret buying it.

I ordered Maytag Fridge on Nov 23. Home Depot said delivery date would be Jan 19. On Jan 19, there was no fridge. On Jan 21, I called HD and they said (get this) "it's back-ordered until end of January, maybe longer." I asked them, "Why didn't you call and tell me earlier? " They said (get this), "We just take the orders and pass them along to Maytag. It's not our responsibility " Um, yes, it is your responsibility, Home Depot. You made the contract with me, not Maytag. No, you aren't "legally" required to call me with an updated delivery date, but the lack of a simple courtesy call has soured me for life on your poorly managed company. I cancelled the order. And except in dire emergencies, I will never, ever set foot in a Home Depot store or website again. Moreover, I will share this story whenever appropriate. This was the worst retail experience of my life.

I purchased a washer/dryer combo and twice I have had the gasket replaced; now, it's the water pump. It is not even one year old yet. I would love for you to buy this piece of cramp back and I will purchase a washer/dryer stackable. This machine is not suitable for my family. It is going to cost way too much for me to keep.

I ordered a washing machine from them (delivered on 12/2). A smirky man came in and looked at the old machine, said he couldn't hook it up because I didn't have "an adapter" for the too short 4-foot hose. I begged them to please give me a half hour to go to a hardware store, they refused and said either take possession of the machine or they would leave with it. I would have to arrange a new delivery date of Dec. 20th! I got their manager on the phone and asked if I could possibly be the first person in the history of Home Depot to need a longer hose connection and if not, why don't they carry this "mystery" adapter in their truck? They said they don't because they are not required to. I asked where they are going next and to try to negotiate a return that day. They told me it was "none of your business, ma'am".

After a few choice words on my part, I told them to leave the (insert bad word here) machine and I would pay to have someone else to install it. Get this, they got in the truck and drove away with my machine as I ran down the street after them! Mind you, the proper hookups were in place from the prior machine, but they said they can only use new ones. I canceled the order, requested a refund and went to Lowe's, where the manager personally escorted me through the plumbing section to find what turned out to be the $1.50 thing that you connect one garden hose to another. For $1.50, they lost a $400 order and a customer.

We got a Maytag refrigerator on 02/09/09. One year later, we noticed it was too icy in the refrigerator and it froze all our vegetables. We called Home Depot and they sent someone to check the product on Feb 11, 2010. A&E Factory Service sent repair technician & advisor Chester (phone number (xxx-xxx-xxxx). He said that I need to keep all my vegetables in a plastic bag in order to avoid them being frozen. He simply looked at the refrigerator and did not actually touch anything. In his technician comments, he says, "Adjusted duct supply return per sta."

About one month afterwards, we were still having the same problems and we called again and Lawrence (from the same company and the same title, Tech ID: xxx, no number left) came on March 10th, 2010. He disagreed with Chester's assessment and told me that it was stupid to have your vegetables in a plastic bag because that doesn't prevent any freezing. His comments say, "Recall so#85061257." Tech told customer lower temp control due to cold weather and no veg. in snack bin. Again, this did not fix our problem. We called again and on June 5th, 2010, another technician came. In his comments, he writes, "Part failure: per sac order, thermostat okay per ta." And he ordered a part for the refrigerator.

On June 16th, 2010, they returned to install the thermostat, which would supposedly fix the problem. This, of course, did not fix the problem and on September 9th, 2010, another technician from the same company came and their comments read, "Per stac replaced the bi-meteil". This did not fix the problem. On April 19th, 2011, another technician came and their comments read, "Unable to diagnose: I call stac and still not working properly ac/byy/123." The refrigerator still freezes my food and I am forced to toss away brand new foods almost as soon as buy them.

Now, the problem is worse. The refrigerator sometimes does not even cool my food so the milk and all products get too warm and then afterwards freezes. I told them I wanted a new refrigerator because I was tired of dealing with all these technicians. I have a five-year warranty and Home Depot said specifically that they will not replace my refrigerator and that they could send a technician every week if I wanted but it would change the fact that I would not get a new refrigerator.

On July 7th, 2011, they sent a "specialist" by the name of Marcus and he said the ice maker was not allowing the door to close fully, causing the cold air to transfer into the refrigerator and that the refrigerator did not have enough "space" to breath, even though its been in the same place for the whole time. He ordered a new ice maker and replaced our old one, even though that was probably the only part that was not broken. I am tired of dealing with Home Depot and their technicians and I need help trying to figure out what I can do. All I want is a new refrigerator, nothing more or less, because I am tired of wasting my money on food that freezes or heats up.

I bought an LG washer, an LG dryer, and a dish washer and pedestal and they were delivered on 1/31/07. I had all kind of troubles with the washer and dryer. They put new parts in the dryer but nothing worked so they brought a new one. I had a trouble with that one too so they tried again and this one was all scratched so I told they to take it away because I didn't want them after months of no washer and dryer.

I kept the dish washer but I should have had them take the dishwasher too because I had so many problems with it. I had the service men over and they replaced the motor, the board, and the soap unit. This machine has never worked right and does not clean anything. This LG dishwasher is junk and they took a lot of money from me for this junk. It does not clean the dishes so we do the dishes by hand and it just sits there. I try it once in a while and I have to do them by hand after. The machine smells like it is burning.

We purchased a new Maytag Bravo Washer & Dryer from Home Depot before we moved into our new home. The Washer & Dryer both came wrapped, and sat unused, & unwrapped for 3 months, since we were not fully moved into our new home. When I unwrapped the Dryer & Washer I saw that the Washer had a dent on the right hand side, & the Dryer had a visible scratch on the left hand side (with paint removed. )

I thought that Home Depot would swap out both appliances out since they had never been used, and it was only 3 months. But no, Home Depot has a 30 day return policy! So therefore, I am stuck with a damaged Washer & Dryer! Is there anything wrong with the Washer or Dryer's performance? I don't know, since I have never used them, but esthetically, they are "both" messed up in my opinion.

I had a dishwasher delivered, which was defective. My old dishwasher worked so it was re-installed, by them. The drain was plugged or it wouldn't drain. No one cared. No one would do anything about it. I was told it was my problem. I was on vacation over last Christmas and came home to stained carpet and wet cabinets under my sink. The Home Depot, electric insurance, said they would look at my claim. I kept calling for someone to look at the re-installation. When they came to check my dishwasher and their installation, they left it open and walked out because it smelled so bad. The front panel was not replaced and was left laying on the floor. The front panel is also bent.

In Oct 2010, I bought 2 Maytag dryers and 2 Maytag washers to be delivered to 2 different homes. One dryer was dented so we refused the dryer. We told Home Depot to replace it. We went to the department and asked over the months for status of the dryer. They said they would order it. Last month, almost a year later, we were tired of the runaround. The salesperson who was new, Lawrence, was the only one who was willing to help us get a dryer that was already in stock for us to take, for the one we should have received. More than 5 different people always said they would order one. When we followed up, no one ever did.

They have poor delivery of appliance. I purchased a $2,300.00 refrigerator to be delivered on 9/23/2011. It came out and the entire back panel was smashed where all the electronics are, they opened the panel and there was damage to this area. They told me I'd have to refuse it or my warranty would be voided. I refused it and was told that they were on back order, and would not be available till 10/07. The company GE uses for delivery, and RSC have the worst delivery scheduling and poorest customer service in working to arrange delivery of appliance. They said they can't schedule a time till the day before, and when they called and gave a time, it was a window that I was supposed to automatically be available for. There is no live person, only press 1 if you will be there and 2 to reschedule type of deal. Then they said they would be there between 6 to 9pm, and then at 3pm I got another automated call that they would arrive at 3pm. This was for the delivery for the damaged fridge, then they refused to provide a time for the date of the 7th when I told them I am not available that date, and they were informed of this 3 weeks ago. I'm glad I still have a working refrigerator. Does anyone have the ability to do anything anymore or have we all become helpless because that's what it says - "I can't do anything", "I don't know anything", etc.

On top of that, I called to have them notify the credit department so I don't get a late notice or fee for not paying for what I don't have and they can't do anything about that either. They said I'd have to cancel the entire order and wait again. I called the credit company and they said to call Home Depot, they can adjust the account, but Home Depot said the credit company would have to do it. After way too long on the phone, no one did anything. So I guess this will also impact my credit and add a late fee that I will have to be bothered with, and spend more time going in to the store to get this resolved. Should I pay for something I haven't received? Should I have to waste hours of my time dealing with all of this? I would hope that someone would still care about providing a service for their patrons' business. They have already lost all of my lawn and garden business to Lowe's.

My husband and I purchased a stackable washer and dryer on 09 August from the Home Depot in Longmont, CO. At the time of the purchase, we were told that this item was on back order until 03 September. We were also told that the washer and dryer would be shipped to the distribution center on 03 September and then delivered to our home on 08 September. Understanding and agreeing to these terms, we paid for the item in full (over $1,000.00) and left the store.

Today, 06 September, I received a call from Nicole from GE. She advised that the washer and dryer was now on back order until 28 October. This is most inconsiderate as it was supposed to be delivered in two days. Days off had already been arranged so that someone could be at our home for this delivery. We have now been without a washer and dryer for over a month which is an inconvenience.

When my husband stopped by the store today to get our money back, Mr. ** advised that GE would not tell them why the washer and dryer was back ordered. It seems like we are getting the run-around by Home Depot. In the past, we had spent thousands of dollars on home improvement at various Home Depot stores. I will never walk into a Home Depot store ever again. I am very, very disappointed with Home Depot. Lowe's will have all of my business from now on.

Home Depot Appliance division does not process refunds of appliances that are refused at the point of delivery. I have had this happen 3 times. And their customer service rep actually told me that they wait for the customer to request the refund! That would be called felony grand theft.

We needed to purchase a refrigerator fast. The associate who was supposed to have been working in the appliances was just wandering around, dazed and confused. He couldn't answer any questions we had (i.e. can we get the door to open the other way). Jack, who was just about to go on break, overheard our conversation and made a suggestion. He spent an extra 10-15 minutes with us. Within 2 weeks, our washer and dryer went out. We actually went looking for Jack. He was able to get us in and out within 10 minutes! The man knows his appliances!

I called to schedule repair service and was told i have to wait 5 days for service. all i want now is to have this peice of junk taken out of my house,and i will buy from another company.

I purchased four GE appliances from Home Depot (first mistake). The fridge and microwave have been a nightmare always breaking down. I suggest we all put signs in our cars "DON'T EVER BUY A GE PRODUCT". That's the cheapest class action that will make them listen.

they advertize free shipping but charged us for delivery because we live 50 miles away. They also sold us an extended warrantee for 4 years. The refrig started mulfuntioning three days after the installation. The store told me to contact LG . I emailed them with no responce then finally on June 16 I got a good phone number that worked and they make a work order for repair. I called every day to check on when they were coming to fix it they kept saying that they do not have a service provider in our area. I then finally call the Home depot store again and said you need to come and get the refrigerator and give me a new one. They only had the floor display model so I had no choice but to say OK. The arreived on June 28th at 11am to exchange them. They told my wife that it was all set and would be cold in about three hours.

when I got home at 5:30 pm the frigerator was not working and the temp was at 0. Our food by this time was pretty much gone. I called the Home depot and the manager on duty said he would leave a note for the day managers to call me as there was nothing he could do. No one this morning so I called them. An appliance person called Juile told me that it sounds like the frig was on display mode. She was correct and walked me through it to get it going. This replacment has two scraches and nicks on the freezer handel. I told them that and they said their is nothing they can do about that because I took the floor demo unit. For $2,000 you would expect a refrigerator with no damage and that the four year warrantee would be good but I guess I just got took.

The installers also damaged our new front door that I also paid Home Depot $2,200 for when they took off the door. I am going to contest the charges in a formal letter to Home depot

I was heating the oven when I saw a spark come from the bottle at the rear-left of the oven. It was in the metal. It caught fire and burned a hole through the oven bottom. The oven was turned-off and the fire burned out.

In my estimation this is not just a problem with Maytag (which had the major class action suit against many of the Neptune front-load washer models) but also with The Home Depot (and possibly other store outlets) who continued to sell said models after the class action suit was finished in 2005. My husband and I purchased the Maytag model MAH55FLBWW on 01/15/2006 at The Home Depot (which was registered online at the www.maytag.com website on 01/19/2006. I've never had a washer ever have so may problems in the first 5 years. I think the stores who continue to sell these products after class action law suits should have a class action brought against them.

I bought a washer and dryer from you in 7/01/06 it was an LG . Since I bought it I have become disabled ,divorced , lost my home and my health is not getting better . Anyway my dryer is not working and I started back In Feb to get this fixed .I was told to call a service company and the first thing he said was,it is the drum it happens all the time .

LG asked for pictures which I sent them and after several phone calls and e-mails all they will do is replace the drum and I am responsible for the service call and labor ,being on disability that is not in my budget .If this an ongoing problem why are you selling their product in your stores and why wasn't I told they had problems when I paid $588.00 for a so-called Super Capacity Dryer . Do you have any quality control steps for the products you sell or can any company put their crap in your stores

I can't believe the price I paid for the product. I am very unhappy with this washer. Since I got this washer, I can see the difference in our clothes. They do not look clean. My husband's undershirts never looked clean. I am ashamed that he had to wear them without an outer shirt. I have tried to use all cycles to see which one is the best for the type of clothes that are being washed, however, there is not one. I have owned this washer for a year and I am still not happy with it.

I bought a washer and dryer, both LG Front Loader, and an additional 3 year warranty that states it will replace or refund the purchase price if the unit cannot be fixed on December 18, 2010. It failed. I called and got a 2 week run around. I called Home Depot and they say, "Too bad. Deal with the warranty company, GE. However, they also say that GE doesn't have anything to do with it anymore and it has been sold. They say, "We can't fix it," and will give you less than what you paid for. Also, you must accept a Home Depot gift card so they can again ** you.

I purchased a washer and dryer from Home Depot online. When the dryer was delivered on December 11, 2010, the delivery man informed us after we signed the delivery paper that we would need to upgrade our electricity to 220 because our apartment currently runs on 110. My electrician explained to me that he would have to rewire my whole apartment but the co-op board will not allow it. I contacted Home Depot the same day and explained everything to them. I basically got the runaround and was told that the manager was not in and I would have to call back the next day to see if she'll be there. I was basically told that I will be responsible for a 15% restocking fee, $75 delivery charge and the delivery men will not come up the elevator to the 2nd floor to pick up the dryer. I would have to take it down to them.

I purchased a LG front load washer in October November of 2008. The washer is now saying 'LE' meaning that the load error. I did everything the instructions said to do. I was reading the complaints regarding home depot (that is where I bought it of course) and how they had the same problems I am having. Please help. Thanks.

Horrible experience with Home Depot, GE Appliances and Assurant Solutions. We bought an extended warranty on a GE Profile front loading washing machine. We had one repair in the first year of ownership and in the second year we have had 3 repairs for the same issue within a two month time span. Understand that GE Consumer Home Services do not carry parts so for every repair you have two service calls. We have missed so much work for these repairs and the worst of it is that the washer still does not work. Within a two-month period, my washer has worked (apparently because I do not do laundry everyday) for less than a week. The first time I went almost 5 weeks without a functioning washer because parts were back-ordered.

There's still no resolution. Assurant Solutions says that they will not replace the washer until the 6th repair! The technician tells me there is nothing more that they can do to repair it. Should I have them order three of everything and sit by my washer while I do another 3 weeks of laundry (taking off work again too) and just replace parts until we hit the 6th repair? ****wake up people. Do not deal with Home Depot, GE Appliances or Assurant. When did a two-year life span for a $1300 appliance become reasonable? The only advantage to buying the extended warranty is that I have not had to pay for the repair calls, but I'm just giving up my valuable vacation time and getting further behind at work. I hope I don't lose my job. I need to take clothes to the cleanersno laundry mats in safe areas here!

On Thanksgiving, I looked at Home Depot's circular saw that they had on sale and the dryer that matched my washer. I went to the store on Friday and they informed us that they had none in stock and they don't know when they were getting any. I asked about a rain-check; since they didn't have any, they said they don't do that. I understand while supplies last, but they did not sell out of them and they just didn't have any at all.

How can you advertise a product and not have it? I also tried online and it said out of stock and that the stores do not have any either. The stores where closed on Thanksgiving, so they could not have sold out then. The sale is from 11/25 thru 11/29. I can not believe that a big company that I trusted and spent a lot of money at would pull this. I don't trust them and I definitely don't want to buy stuff from them anymore.

We purchased an LG dishwasher from Home Depot. We spent almost $1,000 for a top of the line dishwasher. Within the first couple of months, the motor had to be replaced twice. We continued to have difficulty with the dishwasher. We could not get a response from LG, so we called the repair man ourselves. Again, the motor was bad and now the dishwasher had a bad seal.

We could not get any assistance from anyone to fix the dishwasher or replace it. We took the broken dishwasher back to Home Depot so that we could hopefully get some satisfaction. We left all of our copies of receipts and work that had been done on the dishwasher. Home Depot would not do anything. Not even a discount for another dishwasher for us. In fact, Bill said he would have to get in touch with the LG representative to find out what could be done, then he would call us back.

Two weeks later, he still has not called us. We have since tried to call him. He could not remember what the problem was at first unless prompted. He replied that he has not been able to get a response from LG. It is absolutely absurd to not even get a return phone call. LG did us the same way. I even faxed them the complaint with the name of a representative that I spoke with and still got no response.

The dishwasher was horrible from the beginning. When it started leaking all over my floor, that was the last straw. We will never purchase anything else from Home Depot or LG.

I bought a Maytag refrigerator on 10/20/10 thinking that Maytag was a good product. I was really surprised. It rocks when you use the doors and the vegetable drawers hardly work at all--so cheaply constructed. Nothing drastic has happened, as I've been reading above. I just wanted everyone to know just how cheaply-made Maytag products are. I did not buy a GE because it is not a well-made product as per research. And if I had read about Maytag before purchasing, I would not have bought it.

We bought the refrigerator four years ago. We had the computer replaced within the first year which was covered through our home warranty. Every 6-8 months, the computer needs to be rebooted because the it locks up (all the lights on the display light up at once and stay on) and stops working. The only way to do this is by opening/closing the circuit breaker. After 3.5 years, the fridge started making terrible noises but we could live with it since we knew it would probably get worse later on. It did. Now the ice maker doesn't work (I removed the ice fan motor myself to order another one) and the other fan motor is making a noise that gets so loud I have to turn up the TV volume up in the next room so I don't hear it. Even the repairman that came to our home to fix the computer said in his experience LG makes terrible appliances. I believe it. We obviously bought a lemon for over $2k.

My husband and I purchased a front load LG washer in Sept. Front day one the washer sounded like it wanted to take off and fly. It walked across the entire utility room and made a racket from hell. We were on the phone 4 times with LG (speaking with CSR's that did not speak English). We had 3 different tech's come out, the first two were worthless and made us go out and spend more money to purchase pads that cost $32.00 that did zero bit of good. We were fit to be tied.

Finally yesterday, we were so fed up that we went back to Home Depot and told them what was going on. The manager is sending one to pick the front loader up on Sat. We picked out an LG top loader instead. I have had an LG dryer for 4 years and have never had a service issue with it. Hopefully the top loader will prove to be as good as the dryer, so I will not have to deal with non-English speaking service people.

Wow, huge cost for simple installation. Replacing a simple gas hot water heater and a water softener was to cost over $600 for installation alone. Amazing they can get away with this. Not sure who gets all the $$$, but I bet it isn't the installer.

I purchased a Whirlpool washer and dryer pair from Home Depot ($1,200) about 6-7 months ago and paid ($150) extra for the new exhaust vent, hose and the install fee for them to have an expert install it for me.

Install try 1: +$50, one week of no dryer, frustrations begin

When they came to install the pair, they couldn't get the hose off the pipe for the washer and they said I needed to call a plumber. They also told me that there wasn't space enough to install the dryer, so we needed to wait for the plumber to get the washer out, in order for us to get the dryer installed. This was a sign for what was to come. We had a hallway full of clothes to be washed, as we have two kids (2 and 6), and you can imagine the amount of clothes we pile up in a week alone. So I called a plumber that day and he got the hose off right quick with a pair of vise grips.

Quickest $50 I ever did spend. Now at least we could wash the clothes, but we had to hang them to get dried as it was Sunday and Home Depot couldn't come back for another week to install the dryer.

Install try 2: smashed exhaust, gas leaking and a few more weeks of aggravation

I also noticed at this point that they smashed the brand new exhaust hose for the dryer to boot so I was pretty ticked off but it seem to have any holes in it so I thought it would be fine.

Install try 3: smashed exhaust, dust piling up in the back of dryer, gas leaking, and a few more weeks of aggravation

The gas smell never left, and I also noticed that the smashed exhaust vent was now just lying on the ground and dust was everywhere. I called Home Depot back and spoke to the manager this time to give him a piece of my mind. His name was Marty. He wasn't much help. He couldn't get the installers out for a week again but he said he would make sure it got fixed and would replace the exhaust vent too. I was worried about the safety at this point so I also called PECO. They identified that there was indeed a leak. So I called Home Depot again to have them come fix the leak as quick as possible but they couldn't come out for a week.

Install try 4: gas leaking and a whole lot more weeks of aggravation

When they came to fix the dryer this time they just put the same exhaust hose on and never fixed the gas leak. While the dryer was running a few days later, we heard a pop and the exhaust pipe fell off again. I fixed the exhaust hose myself with some metal tape that I bought from Lowe's!

Install try 5: gas leaking and endless aggravation

A few days later, I smelled gas again so I called PECO again. The same PECO guy came and said it was indeed leaking again. So I called Home Depot again. I was really ****** off now as you can imagine and I got the same manager again Marty. He hung up on me saying I cursed three times.

What can I do to get a working dryer that doesn't leak gas? I paid for a new washer and dryer, paid the installation fees, paid the plumber to do half of Home Depot's job they were paid to do. I have been living with gas for months, and it's still not fixed. I am livid! How can I get some help with this?

The entire oven was extremely hot, including the handle and the knobs on the control panel. I opened up the oven door and all the coils were red. It kept reading F1 and beeping. Nothing would turn it off. I pressed "off" but this did nothing to turn the oven off. I had to switch the breaker off. I kept it off for 12 hours till the next day. I turned it using the breaker and it read nothing, but the oven coils started to get hot. Still nothing on the oven, saying it was on. I am nervous to turn it on. I have 3 children and and my husband is overseas. I'm not sure what to do and I am afraid it will catch fire. Something should definitely be done with this. I don't want to spend the money on a new oven, but I have no choice. I have to cook for my family. I would like to know how to solve this problem.

In May 2009 I purchased 3 fridges from Home Depot for our business. I was talked into applying for the Home Depot Credit Card because they had no payments, no interest for a year (a good deal I thought!). Before applying for the card, I made it very clear to the salesman that I needed them by a certain date - he promised me they would be there.

The next day I receive a call from the manufacturer who says the fridges have not been made yet and will be a minimum 14 days. I tell her to cancel the order. She apologized and says she works for the manufacturer; I would have to call my local HD. I call twice, both times on hold for 20 minutes. Finally, customer service answers, I explain the situation and she asks for the credit card number. I don't have a number because the card has not been issued yet. They tell me to call back when the card comes in.

First statement comes in I call the store and they tell me they have the info and will reverse the charges. Second statement comes in, call, they tell me it takes a while. Third statement comes in, call, they'll look into it. Seventh statement, call, they'll look into it. Tenth statement, call, speaks to a manager who ensures me he will take care of it. Twelfth statement, call, ask to speak to the last manager, he's no longer there. Speak to another manager, explain the whole situation again. She tells me to bring down the statement, leave it with customer service if she's not there and it will be taken care of.

To make a long story a little shorter, HD Thunder Bay finally reversed the charges September 14, 2010 (16 months later), October 2, 2010 HD Credit Services reversed the $732.30 in interest charges. October 21, 2010, they finally issue a new credit report to the credit bureaus saying I don't owe them any money.

The high efficiency cloth washer is a joke. Low water level is a joke. Eight hundred dollars is down the drain. This machine bounces all around the floor in spin and washes very poorly. A bad design and Home Depot will not take in back! I've only had it for about 70 days. We can't leave the house when it is on because it may damage the house. It's a safety issue and I don't want another GE product.

On September 26, I purchased a new GE dishwasher from the appliance department at the Mission Viejo, CA store. During the purchase process, I was asked a number of questions that would allow for the delivery company to install the appliance. Everything seemed fine and we had the green light to move forward. I was then asked if I wanted to pay the extra $50 to have the delivery company install the dishwasher, to which I answered "yes please". I was told that the delivery company would call me to verify a delivery time. Two days later, I get a call from my nanny at 12:45pm saying that there's a delivery truck with an appliance delivery. That's right, no phone call from the delivery company and a surprise appearance for our nanny to try and deal with. I told her that it was cool and apologized for the hassle.

I jumped in the car and left work to try and make it home before the installation was complete. I didn't make it more than 5 miles when I get another call from my nanny saying that the delivery guy wants to speak to me. He tells me that they're unable to install the appliance because the valve on our water main is broken and needs to be replaced. He then goes so far as to tell me that within our community (approximately 6000 houses) they've seen roughly 60-70% of the houses require the same repair. I asked them if Home Depot could help us with the problem and they said that I would need to call a plumber as this fell outside Home Depot's expertise.

So, at this point we've been without a dishwasher for two days. On top of that, I'm being told that the delivery company won't be able to come back out for another 2-3 days. Because I've got a demanding wife and even more demanding daughters, I make the decision to call a plumber and have them come out immediately so I can do the installation myself the same day. The plumber arrives, evaluates the situation and says that the work and the house call is going to cost me $300. With no other choice, I have them do the work. Once I arrived home, I realized how easy it would have been to do myself and wonder whether I just got played or not. I call Home Depot to let them know what just happened and they proceeded to tell me that they will definitely help me out with the delivery and installation charges.

Fast forward to the next day. I take the receipts that I was given to by the Home Depot in Mission Viejo, CA and tell them what happened. The manager I spoke with tells me that he has to go to his boss for clearance. Not only do they not offer to help me out with the $300 plumbing charge, but the main store manager doesn't even have the balls to tell me to my face. He stands 20 feet away from me, tells his manager what to say and then has him relay the bad news.

So, after all that, here is my overall complaint with the Home Depot in Mission Viejo, CA. First of all, if 60-70% of households in my community (roughly 3600 homes) have had this experience, don't you think that Home Depot should have known about it and brought it to my attention prior to me purchasing or having the item delivered? I could have done it myself for $20. Second, if an employee at your store tells a customer that they will cover the cost, shouldn't they take one for the team and help me out? I can guarantee that $300 isn't gonna put a scratch on Home Depot's annual revenue.

Lastly, if you ever want me or anyone I know to shop at your store, maybe you should stop and think about your policy and whether or not it's going to result in bad customer service and whether or not I purchase anything else ever again. Did I mention that I need a new refrigerator, oven and washer/dryer set? Does anyone know the number to Lowe's? The store manager at the Home Depot in Mission Viejo, CA can kiss my *** and the next time I see him, I might just drop my pants, bend over and tell that to his face.

We recently bought a Maytag 3.2 Centennial top loading washer from Home Depot. The price was the best around after checking, and we love this new washer. This model is basic but really gets clothes clean and is easy to operate. We recommend this washer and our experience with delivery from Home Depot was excellent. They did not charge for delivery and took away our old washer. They hooked the new Maytag to existing plumbing and even ran a short cycle to make sure it operated okay.

I have this LG refrigerator for two years. I came home about three weeks ago and it was not working. I have an extended warranty on it home depot gave me this number to call. Plaza electronics they came and looked at it. They said it would take 3 to 5 days to get the part, it has been 3 weeks. I am still waiting for the part. I called today they said it will be September 30 before I get the part. I am very upset. I need my refrigerator. I have been living out of a cooler. I need help.

On 12/24/06, we bought a Magic Chef small refrigerator. This was the only unit HD had on display at the time. The product has a 5 year compressor warranty. The compressor went out a week ago. I went to Home Depot, and they said return options ends 90 days after purchase. I read the warranty, and the warranty is good only if you package up the unit and send it back to Magic Chef for inspection. This will cost more than the cost to replace and I suspect that is why they offer the 5 year warranty. Three years on a unit is absurd. In my mind, Magic Chef is crap.

This is about a LG refrigerator bought on 12/14/2006. Model# lsc 27950sw; Serial # 5231JA2006A.

Soon after the expiry of the one year warranty, the ice maker starts to break down. Whole thing freezes, it has to be taken apart and all ice removed for it to work again. This has to be done every month. All the plastic shelves in the freezer and those on the refrigerator door started to crack and break down. Replacement parts for these plastic shelves are very expensive, as if they knew that somebody will be looking for them. Will never buy anything LG ever again.

I bought a Maytag Bravos washer and dryer. The washer does not clean the clothes or remove the soap in rinsing. It wads the clothes up and the wrinkles do not come out. The dryer does not get the clothes dry. I have to dry them twice to get them dry. I usually have to wash the clothes twice to get them clean. I am also having bad allergy problems that I think is related to the washer not getting the soap out of clothes.

I finally went out and purchased a new Maytag washer and dryer top load machines to replace our 3-year-old LG front load and have noticed a difference in the clothes in a week's time. I love the new ones. I have never got any help or satisfaction from Home Depot or the LG company. They both know how unhappy we were with the machine and after 3 servicemen later, we decided to trash the old set and bought a new one. We felt we got a lemon as the fluid leaked down on the hinges and finally down on the drawers which then made the drawer not open and close without spraying lubricant on the side. Good riddance to LG and Home Depot. LG knew we were unhappy with the smell and the lack of cleaning this machine did. When my husband noticed his underwear was getting dingy, what does that say?

On Friday, August 13th I placed an online order with Home Depot for two refrigerators, one a Maytag and the second an LG. Both refrigerators were listed as in stock, and a confirmation via an online chat with Alberto, a Home Depot online appliance specialist, clinched the deal. A delivery date of August 31 was confirmed. On Saturday, August 14, LG, called me to congratulate me on my purchase and to confirm the delivery date of August 31.

On Friday, August 20th, at 12:00 pm I received a phone call from the Maytag Home Depot rep who informed me that my Maytag refrigerator was on back-order and would not be available for delivery until September 16. I contacted Home Depot and inquired as to why the unit, which was listed as in stock the week previous, and for which I had a scheduled delivery date of August 31, some three days hence, would now be back-ordered. The rep had no information. So I called Maytag and was told that the item was never in stock and that Home Depot merely tells customers that items are in stock based on projected sales of particular items. He apologized and confirmed that the unit would be available to be delivered on September 16. He also informed me that since the Maytag fridge was delayed that I should check with Home Depot on the status of my LG fridge.

I then called back Home Depot and told them the information that Maytag had given to me. They told me that the information Maytag had given to me was false, and that since ordering appliances is a live process that sometimes items that are shown as in stock aren't really in stock and therefore get back-ordered. After a lengthy discussion including my commenting that clearly someone was not telling me the truth, I asked to be put through to a supervisor. My call was routed to Mr. **. This is where the story really gets bad.

I explained to Mr. ** that not only was it not acceptable that an item I had paid for on my credit card and which was listed as in stock was now suddenly, 3 days prior to delivery back-ordered, but that now my husband and I would also have to take 2 days off of work, one on August 31 for the delivery of the LG fridge and again on September 16 for the delivery of the Maytag fridge. Mr. ** told me that there was nothing he could do for me, and that since I had refused any conciliatory compensation he could not help there either. I informed him that I had not been offered conciliatory compensation. He offered me a $200 Home Depot gift certificate.

He then continued to reiterate that my only two choices were to wait until September 16 for the Maytag item to arrive or to cancel the Maytag order and order another fridge to replace it. So when I told him to cancel the Maytag order and just deliver the LG fridge on August 31, he told me that he would have to cancel the entire order and that I would have to re-order just the LG fridge as if it were a new order, and that meant that the LG fridge could no longer be delivered on August 31, but would have to be delivered around September 21. At this point I became furious and I asked Mr. ** to make certain that the LG fridge was still scheduled to arrive on August 31 before I took steps to cancel the Maytag order. He told me he would look into it and call me back

Half an hour later Mr. ** called me back to tell me that LG had cancelled my delivery date of August 31 because the Maytag unit was not available and had changed their delivery date to, you guessed it, September 16 when the Maytag unit was scheduled to arrive. Imagine my shock, since the LG fridge was, to the best of my knowledge, ready to be shipped and delivered to my home. Additionally, imagine my disbelief that neither LG nor Home Depot had called me, by 3:30 pm on Friday, August 20th, to inform me that my scheduled delivery of Tuesday, August 31 had been postponed to Thursday, September 16. After all, Maytag/Home Depot had called me three and a half hours previously to tell me that my Maytag unit was back-ordered. I asked Mr. ** if there was a reason why neither LG nor Home Depot had called me to inform me of this change, and he had no response.

He did tell me that he had called LG, Maytag and GE Consumer and despite his pleas on my behalf, no one was able to re-instate the original date of August 31 because other deliveries had been scheduled into my original time slot. I made it clear to Mr. ** that I planned on calling LG and GE Consumer to verify his story and he told me to go ahead and do so. I also told him that I needed to speak with his supervisor, because this was most assuredly the worst customer service I had ever experienced. He told me that his supervisor would call me back. She never did.

In the meantime, I called LG. Guess what? LG told me that Christine from GE Consumer/Home Depot telephoned them at 12:00 pm on Friday, August 20 to change the delivery date to September 16 because Home Depot had called GE Consumer and asked them to change the date to September 16. Why would Home Depot do that? Probably because Home Depot wanted the delivery to be consolidated on one day and not split between 2 days because Home Depot didn't want to pay for two separate deliveries. In fact, the LG customer service rep with whom I spoke had very detailed notes including people with whom he and his company had spoken, the times which they spoke and what had transpired during those conversations, and he assured me that the LG fridge was ready for delivery. He then contacted GE Consumer who not only still had time available on August 31, but who assured me (Yep, I called them myself at 3:20 pm) that my LG fridge was ready to be shipped to the GE Consumer warehouse but that LG had delayed that shipping because Home Dept, through GE Consumer, had told them to do so. Which means that Mr. **'s story that he begged LG to deliver the LG fridge to me was utterly and completely false.

Then I called GE Consumer who verified the story that the LG rep had told me. GE Consumer also told me that it was Home Depot who contacted them and told them to call LG and delay shipment until September 16.

After spending almost 5 hours on the phone, I did finally manage to get LG and GE Consumer to agree to deliver my LG fridge, albeit not until September 3. The Maytag fridge is, to the best of my knowledge, still on back-order and is still scheduled for a September 16 delivery to my home. But let me assure you that ensuring the delivery of my LG fridge was due entirely to my efforts, since clearly Home Depot did everything in its power to delay that delivery.

In summary, here is what I believe happened. Home Depot lied to me about the Maytag unit being in stock and available for delivery. Home Depot also lied to me about the delivery of my LG unit. Home Depot lied to me about why LG never called me to inform me that my LG fridge delivery was delayed, because LG never delayed my delivery. It was Home Depot who made the call to delay the delivery, and then Home Depot never called me to tell me that they had ordered that delay. In fact, it was only the Maytag customer service rep who told me that Home Depot had probably delayed my LG delivery because Home Depot is too cheap to pay for split delivery orders when a promised in-stock item is back-ordered. Home Depot lied to me about who changed my delivery date. Home Depot lied to me about begging LG and GE Consumer to allow the delivery of my LG fridge to remain on the originally scheduled date of August 31. In short, Home Depot lied, lied and lied.

If this isn't one of the worst, most appalling customer service, or should I say lack thereof, stories you have ever heard, then frankly, don't tell me what the worst is. I don't want to know. As a customer, I was lied to from start to finish. I was treated in a rude and condescending manner. While it is true that, by the end, I got angry and raised my voice, I never once used rude or insulting language and, more importantly, I never lied to any of the people with whom I was speaking.

I plan on telling this story to as many of my friends and colleagues as I possibly can. It is a shining example of how to never, ever, ever treat a customer. I have also mailed a copy of this letter to the Massachusetts Better Business Bureau as well as to the Massachusetts Attorney General's office.

I bought a fridge on line thru Home Depot. Order process, delivery and fridge are great, but here's the problem. For the past 3 days, I'm getting phone calls 2 from India, 3rd said he was in FL. They say they represent a buying club. They want to send me a 'free' restaurant gift card, the one today said he would also be sending s 'free' 7-day membership to this club. When I asked how they picked me, he said they are 'partners' with vendors where I bought something, I asked which stores and he listed 4. I didn't buy at other 3, so it could only be Home Depot.

The problem this guy had my cell phone number (that's how he called me) my full mailing address and the last four digit of my Amex card number. Have these ** at Home Depot not heard of identity theft? I am outraged that Home Depot would pass on my personal info to some outside company. If this is a corporate policy, it needs to end now.

I purchased a washer from Home Depot on February 1, 2009. When I purchased the washer, I purchased an extended 4-year warranty. The warranty is now with Service Protection Advantage. I placed a call to the Warranty Plan on Monday, August 16, 2010. I was told the machine could not be serviced until Thursday, August 19, 2010. I thought this was unreasonable, but felt I had no choice. On August 19, 2010, the service repair company was a no call, no show. The repair was rescheduled for Friday, August 20, 2010.

Again, the repair company was a no call, no show. The repair was rescheduled for Saturday, August 21, 2010. The repairman came on August 21, 2010, however, the machine was not repaired and leaked water all over the tile flooring. On Monday, August 23, 2010, I called to reschedule. I wanted the machine serviced on Monday, but was told no. The repair was rescheduled for Wednesday, August 25, 2010. Again, the repair service was a no call, no show. Home Depot continues to place me on hold and insist on recoding my telephone calls.

The machine is non-operative, and the warranty is not honored. I am not sure which company is worse, Home Depot or Service Protection Advantage. Both Home Depot and Service Protection Service refuse to give me a physical address which will accept service of process. Service Protection Service is nothing short of a scam. I have got to believe that Home Depot is well aware of the Service Protection Service's nonexistent services.

My clothes don't get clean, and are barely wet when I take them out of the washer. They're still dirty and I rewash them, doubling the water usage. It's a Bravo series and I spent nearly 1000.00 on it. What a waste of money. No more Maytag appliances for me! My water bill is higher than ever because of this washer. I'm not a happy customer! Dirty clothes, and higher water bills.

I purchased a 110 air conditioning unit , Mod # LW8010ER On 07/25/10. This unit is a piece of "junk." You would expect the unit to last a little bit longer than 2 weeks. We called the service man out on Mon Aug 9th. He informed us the fan motor and capacitor was out. He informed us he would order the parts and they should be in by Thursday. I called and no parts. I'm disabled and for the past week the heat index has been around 106 to 115. Try shutting off the air in your building and you will know how my wife and I have felt for the past week . Thanks and good bye.

We have owned a Maytag washer and dryer for 2 weeks and we are yet to get a load of laundry through this piece of crap. They are over $2,000 and there they sit. The repairman came and said that it was fixed. He was gone 10 minutes and it doesn't work again. We waited a week for him to show up. We're not waiting another week. When we first told Home Depot that it doesn't work, the lady was rude with me and said that I had to let the repairman work on it and that I had no choice. Well, guess what? Neither the saleslady nor the repairman is worth the time of day. They're getting this piece of crap back if it needs to, I have to load it up and dump it in front of their store.

On 4/5/05 Home Depot sold me a Maytag Neptune Top Load Washer (Model # FAV6800AWW Serial #16487410GE) and "two-story dryer" for $2462.15. I was so excited, we drew up plans a remodeled our condo kitchen "around" it! Literally! I was told it should last about 20 years. I could cry. I have smelled sulfur for as long as I could remember. Dealt with knotted and damaged clothes in the washer. Can they sell something when they are about to settle a lawsuit? I feel betrayed by this and the fact that I am now being offered half of what I paid for it. And, I am so sorry thinking about anyone else I may have harmed. I have had every test in the book, literally to find out why I have been passing out and my husband just got out of the hospital for an unidentified allergy to a possible mold/mildew pneumonia was as specific as they could get.

I have sent emails to my doctor detailing sulfur I smell in the house, in the air, called SDG & E, put in a detector for carbon monoxide and called the fire department. I have almost reached the end of my "rope." Last week, a repairman emptied the tub when the bearings broke and the whole tub finally gave a hint when it smelled of sulfur- finally a hint! I just went on the internet and feel like crying. I can hardly wait to ask my doctor about this and find out if my husband and I are in a permanently bad mood since about 2006 when I began to document that he started to "be in a bad mood" and lose his temper for no good reason. Could this sulfur smell have something to do with normally happy people having all of these healthy problems? This may have cost us our health and happiness.

In 2008 we purchased the Maytag washer/dryer set Series 5000 on sale at Home Depot for $2600. We're not wealthy, we just have teenage boys who play all the sports and we figured we'd spend the money and by the better items and do less work keeping clothes clean with grass stains, smells & such. Spending such a large amount, we bought the warranty & the extended warranty offered. I love my set. It's been wonderful!

In the beginning of June 2010, I went to put in a load of clothes into the dryer & it beeped with the code F23. I called the service number on our contract. She said 4 phone numbers and I told her the closest one to my area & was told that someone would contact me in 24 hours to set up an appointment. 48 hours later, I called back & was told that the company rejected the contract. I asked them when were they going to notify me, they told me that it was up to me to keep up on it. (How am I suppose to know the contract was rejected? )

They picked another service company but they didn't have an appointment for two weeks. I told them what code was blinking which indicates what's wrong - either the control panel or the thermostat. The service tech came out without either part so I had to wait for another week for the parts to be shipped & another appointment. The parts arrived, still didn't work, same code. The tech was told on the support line to order another board, we received a "bad one."

To make a very long story short. We've had 3 control boards ordered, 3 thermostats and 2 other parts that they didn't tell me the names of. All sitting on top of the dryer collecting dust. Two techs who have been all over this machine and have no idea why it isn't working. No one wants to listen to either of them that they think it should be replaced because they've done everything. it's been frustrating for them & for us. We've called the Primary Customer Care Service Line at Home Depot to ask for help and basically received nothing but, "uh ha, ya, right," what would you like me to do? Sorry can't help, that's not how "it" works. I don't know what "it" is, I just want my dryer to work!

We've repeatedly called "Warranty Assurance." The "holder" of our extended warranty. Besides being the most rude, arrogant, condescending people I've ever dealt with, their warranties are about as useful as a $3 bill. Please, if anyone reads this and we can help anyone else, never buy an extended warranty! We were stupid thinking that we were buying an extended factory warranty since it came with a big Maytag letterhead. That should be illegal! They are misleading honest folks! It's actually some shady 3rd party company no ones ever heard of where the people won't even give you their name so you can't say who said what to you! I had one of their people actually tell me I was being "ridiculous" because I wanted my dryer replaced if they couldn't fix this one. Their warranty only covers "fixing" & "parts. " If for some reason it can't be fixed, you are out of luck!

We are now half way through July. Over $75 spent at the laundromat. We finally broke down last weekend and went to an estate sale & bought an old Whirlpool Dryer for $150. We still have no dryer. Maytag was contacted, they don't know what's wrong with it, these people don't know what's wrong with it. We have a $1,300 paperweight. We will never buy Maytag again.

In 2008, I purchased a stainless steel grill at Home Depot. The rotisserie grill does not work and now the inside parts are rusting out. I do not use the grill a lot, but it shouldn't rust out. It is an outdoor grill, you shouldn't have to baby it. Now I find they've had a recalljust great an explosion threat to boot! I paid more for this grill thinking all the rust problems would be solved. I'm really disappointed with Charmglow as I looked at them as a respected company. I guess I'm just out a lot of money. Thanks.

I bought the energy saver GE washing machine, GE Profile colossal capacity hi-efficiency washer model # WPRE6150KWT, on 5/3/10. I hate it. The water level does not cover the close. I have to use the outside hose to at least fill it to cover the load. I tried it the way, they said and the whites do not come out clean. We went back to Home Depot and they said that is the way it is suppose to be. We did this three times. I do not know whether or not to call GE about this. My friend works for HD and he suggested originally that I do not get a GE as it's rating was not good. But I could not afford the $1,000. I wish I could just dump it and get another machine, not a GE. Any suggestions? Also, I have to put it on extended spin and the clothes are still a bit wetter than I remember with my old machine. Do I contact HD or GE for help?

The design problem is that you cant pre-soak the clothes in the same machine as the washing.

Yesterday I sent a complaint about a refrigerator made by LG. This item has been trouble from the first day I purchased it. After completing a complaint form to this website, I went to Home Depot. They understood my problem and immediately offered a full refund. I decided to accept their offer, and I found a different Frig. from another manufacturer. They will exchange the units.

This is the kind of service that more companies should follow.

Thank you Home Depot.

purchase model #mfd-2560HES- SERIAL 3 10945400EX FROM HOME DEPOT STORE 2667 in jan 05, it has been a nightmare ever since, replaced icemaker 3 times, replaced value,this is a recll item, now the whole fridge is down, I went to home depot on Monday to purchase another fridge cause no one in the field will return my call, it cost me 900 dollar to replace a fridge that is only 5 years old. I have conformation dates and now that is out of warrenty, nobody wants to work on it, I need either some answers, I am holding the fridge for future law suit against maytag, please respond soon, thank-you

A couple of years ago I used their hot water replacement service. The guy they sent to put it in was very polite and seemed honest enough; however, now I see not so much. The hot water heater that was in there had been in there for years - old house - therefore, it has a cabinet built around it. He called me at work to tell me that he would have to take out my kitchen cabinets to remove it, but could put it back without a lot of problems. However, thought it best to move the hot water heater to the garage as it was too large to fit into the space in which the other one was. Fine.

Well, last year I was diagnosed with cancer and spent most of the year in treatment and had a scare early in this year. However, I had contacted them because my kitchen flooring has turned dark due to water leaking between it and the floor - from guess what - an old hot water heater that has not only NOT been removed, but had not been drained either. I received several calls from the regional mgr or districe mgr. and he proceeds to tell me he doesn't know what he can do but will try - have not heard from him again. I did get a call from the store manager - he and I played phone tag for months - I called and left messages and he never called me back. Now, mind you that during all of this time I am in both chemotherapy and radiation, so it is all I can do to get up every day, and this jack ass is treating me in this fashion. Well, to make a long story short, it is another year later and the place on my floor is getting darker and darker and growing, and I have still not heard from any of them.

I have lost 5 days of work and hours on the phone trying to help them help me. They forgot to order the parts repeatedly, improper diagnosis, wrong parts, the list is endless. Still, it's not fixed and no end in sight. The dishwasher started leaking in January 2010. As of 3/28/10, it still isn't repaired nor is there any end in sight. Their customer service representatives are sarcastic and argumentative.

We have had Maytag before. In fact, we still have the washing machine we bought in 1992. However, we just bought a new Maytag Centennial dryer last year, and we have to set it on High heat and very dry and run twice through that full cycle to get any clothes dry. We never had that problem before with any dryer! This is not energy wise!

On March 6, 2010, my Maytag washing machine broke. It is still under warranty under Home Depot where I purchased the washer. HD gave me the name and phone number of the service for me to call and make an appointment. The service person came and said he needed to order a new motor and it will take 3-5 business days to get the part. On March 13, 2010, the service man came back with the motor and after realizing that the motor wasn't the problem, he said that the washer was unrepairable. Between March 13, 2010 and today ,April 10, 2010, I am still without a washing machine.

I call HD every day to find out what they are going to do about my washer. First, I spoke with Calvin. Calvin would keep me hanging for days without any answers and when I called him and left messages, he never returned my calls. I had to keep calling until he answered his phone. Then I got frustrated with how Calvin was handling the situation with my washer and started speaking to Bob. He said that there was a discrepancy between what the service man wrote for my washer being unrepairable and what the claims dept considered unrepairable. He said the claims dept needed to speak with the repairman in order to make any decisions about the washer.

I continued to call Bob everyday until finally, on April 5, 2010, after being put on hold for 15 minutes again, Bob said the claims dept spoke with the repairman and it was agreed that the washer is unrepairable. Bob said they would give us a check in the amount of $698 so that we could buy another washing machine that is comparable to the one we have. The washer we purchased cost $1,060. Bob insisted that this other machine that cost $698 was the washer they compared my washer to and $698 is what they would give us.

My husband then called and asked to speak to a supervisor. This is when my husband spoke with Geff. He said that $698 is the cost of the machine comparable to ours, but this is a sale price. He said if the machine goes off sale, then he could send a separate check for the difference. I called Geff on Friday, April 9, 2010 and spoke with Geff. I told him that since the machine is under warranty, why do we have to pay the tax on the machine out of our pocket? He said that they don't pay the tax.

Since I have been without a washer for over a month now, I told him to just send the check. He said the check would be cut next Thursday and will take 5-7 days to get to me. I told him that this was not acceptable. I have been without a washer and inconvenienced for over a month already. I told him I wanted to speak to his supervisor. He said that he is the supervisor and there is no one else there over him.

I have been without a washer of over a month. I have a family of 4 and have to go to the laundromat to do the wash every day in order to keep up with it. My back hurts from carrying the wet laundry home to put in my dryer at home. Going to the laundromat is an inconvenience and it is not fair that I have had to be inconvenienced for this long. It is also not fair that HD will not replace the machine for me. They said they can only send a check in the amount of a machine they find comparable and cannot send a replacement machine. I had spent a small fortune at the laundromat besides endless hours there doing the wash for the past one and a half months. HD has an unfair warranty.

I am so stressed which is causing me to have migraines. I looked up HD corporate office and they have no address, no phone number. I am so upset that HD has not fairly honored the warranty for the washer. I should not have to pay anything out of pocket. The warranty should cover all costs. Now I have to wait another 2 weeks or more to just order another washer by the time I get the check from them. I have to continue going to the laundromat, and carry the heavy loads of laundry everyday, besides spending any free time I have calling HD to make sure they are doing their job. If I didn't call them everyday, they would never have called me.

December 30th, 2007, I bought Maytag Epic Z, Model MHWZ400TQ00, Serial no. HLU3724405. It was delivered on January 08, 2008. At the store, nobody asked where is the laundry was located or what type of floor I have. I also bought extended warranty for 5 years. At the first wash, the house was literally shaking. I called the manufacture warranty who said at 2 calls that I have to change the floor. My house shacked one year and half, because I was not prepared at the time to change the floor because I bought a new washer and dryer! I changed the floor with 1-inch plywood and tile on top and I did call the extended warranty to understand why even I did change the floor and it continues to shake. The display started to show F 25.

It was replaced a part in September - October 2008. They checked the washer without the load and it did not move. After he left with the load, it started to shake. The third floor, all the time, is shaking and we cannot sleep when the washer is working. The first repair was done by Platinum Appliances in Mission, BC. I continued to complain about shaking the house (on the 3rd floor above the laundry is the bathroom, where the cupboard, glued on the wall started to show a gap). During the phone calls, I had all the advices in the world (move the laundry, pour concrete and stay next to the machine when in use, cancel the cycle and rearrange the load inside). Finally, they changed the technician and came from Vick's Maytag in Abbotsford, two technicians who removed the pedestal. That did not stop the shaking. I live in a townhouse. You can hear outside the noise.

In December 2009, I did a written complain at Home Depot. They said in few days someone is going to contact me. It took 3 weeks after I called for someone to contact me. In February 2010, Whirlpool Canada called me and during the discussion, they concluded (her name was Melissa) that my floor on all level has to be changed. As a today, April, 4th, 2010, the washer started to leak. I called extended warranty and they wanted to know where is leaking is that I may need a plumber! Looking on the Web, I see that their other models are on recall and I decided to write a complaint. It maybe the case with this model, too. After 2 years and 3 months of shaking my house! Thank you so much.

I bought a washer and dryer in November to be delivered in January to my new home. I finally went to the store with a truck and picked up the appliances and paid a handyman to hook them up for me. I got nowhere with Home Depot after three visits. The product works marvelously now but it was a lot of aggravation for a 70 year old to have to go through. I will never shop at the Home Depot again but will go elsewhere for my Maytag Products. I had to hear a lot of grief from my wife as to why I paid in full for the product over the internet without seeing the appliances first. Also having to pay someone to hook it up. Home Depot says free delivery and haul the old unit away. [Lies].

We have had our stove repaired 4 times in 2 months. The same problem continues to render the stove unusable. LG has deemed the stove not fixable. We purchased a service contract. According to the Home Depot service contract if the appliance is unrepairable, they will buy it back, however, they refuse to so. Spent $1100 on a range and we have no oven and they won't buy it back.

I purchased a LG washer 6/05/2007. I purchased the extended warranty /washer door will not open. Have cloths in washer. Called 02/18/2010 for service was told a repair man would be at my home between 12pm to 5pm on 02/20/2010. Had a person at my home waiting. Returned home from work at 4:15, asked if repair man came. They did not. I called to verify they were still coming was told they tried to call. They called the wrong number then was told no one would be at my home till 02/24/2010. This is not acceptable to me. Unfortunately I have no choice I need my washer. Sorry to inform you I will not be purchasing anything from your company. I hope all the appliance I have which are many, I won't be needing the service warranty. As of today, I will be canceling my credit card .

Wife noticed occasional black specks in ice being dispensed from door on G.E. model GSH25JFTAWW side-by-side refrigerator which is less than 4 years old. I inspected upper inner dispensing area from outside with flashlight and discovered much black fungus covering the buried and nearly inaccessible area all around ice flapper door and behind the water dispenser spout.

Assuming this can not be a healthy situation having fungus falling into drink glasses, and since I'm still under the extended warranty I purchased from Home Depot on the refrigerator, I decided to call their 1-800-79DEPOT number to see what can be done to cure this situation or if there's a possible recall or fix as something like this should not be. After trying to explain our problem to the girl who answered, she put me on hold twice to consult with someone higher up. First I was told to get some warm soapy water and a rag and wipe the whole affected area down good. I re-explained to her that it's nearly impossible to get even a fingertip into that buried area. She consulted again then informed me my warranty only covers mechanical problems and this isn't one, so problem will have to be solved by me and there's nothing they can do.

Feeling a refrigerator should not be designed for this unhealthy situation to occur, or could be happening because of a "mechanical" malfunction, or if it does commonly, build it so the owner can get at it to clean that area, my wife and I went to our Home Depot store to talk to customer service. The girl at the counter tried to be helpful, even called the warranty department again. Apparently, she spoke to the same girl that I did as she was told she had just talked to me and told me it's not a warranty problem. She then went in the office and brought out a fellow I assume was a supervisor who told us we'd have to clean it like we were told. He also hinted at first that maybe the fungus was caused by us not changing the water filter often enough until I assured him we do, it was just changed a couple weeks ago and that wouldn't have anything to do with where the fungus is anyway.

After telling him we'd gladly clean it but it's impossible to get at as there's no access to get into that area the fungus is covering unless you could take something apart, he took us back to the appliance department to show us how. He ended up sticking his fingertip from inside the freezer door just through the little ice cube trap door on a couple different refrigerators. I'm not even sure they were GE's. To me this was a very stupid solution coming from a supervisor as there is still no way to do any wiping where a good part of the fungus is. Also, my wife didn't appreciate his implying she's a dirty housekeeper by his smart remark that we have to expect to do some regular normal house cleaning!

We went home and tried it and as small as my wife's hand is, there's no way she can get it down in the recess to even put a finger through the ice trap door from inside the freezer door on our refrigerator. We worked for over an hour today with q-tips, cloths on small screwdriver tips, everything we could think of, and still have been unable to get at a major portion of the fungus. And there is no human finger, even on a child, that could get into the recesses needed to clean all the fungus through the inside of the freezer door of our GE refrigerator. That supervisor is full of hot air and a master of **.

I wanted to talk to GE but couldn't find a number where I could speak to a human being even; everything is "push a button". I doubt they would be of anymore help than Home Depot is anyway. So, I guess this is the last water/ice in the door refrigerator we'll ever buy, especially GE, if this filthy situation is normal on them. We would appreciate any sensible advice on what to do now.

I bought a washer from them got it home and the metal barrel made a grinding noise called them back was told to call GE called them they referred me to a local repair person who said that they don't repair GE products because GE doesn't pay on time so called home depot back let them know I was bringing the washer back for full refund after a full day of phone contact between GE, Home Depot and myself, Home Depot called back and said they would replace that one with another model higher price or the price I paid so next day drove to Klamath Falls Or. 2 hours one way exchanged them got the Maytag home unboxed it and I have been unhappy with it ever since.

I went to this store on Jan 16, 2010 and bought LG front loader washer & dryer. I was told that it would be delivered on Feb 2. I then received a call from LG saying that it would be on Feb 16 before it could be delivered. I received call today from LG again saying that it was ready but couldn't get them before March 2. What's up with that? I've had a surgery this week and needed a washer and dryer. I can't believe the stress they have put on us. Why would they tell you a date and not deliver?

I am a 61 yr old disabled woman from a stroke and my husband is 63 and would not treat anyone the way we have been treated. I have had to take clothes to someone home now I can't do that I am stressed and worried about this. I don't understand why a big company like Home Depot would treat anyone like this. I'm hoping to hear from them tomorrow if they will do something so the stress will be down.

I emailed a complaint 02-08-10 on a hot water heater I bought. That turned out to be my error. It is not a bad water heater after all. My apologies.

Purchased a gas range at Home Depot. Had a gas leak. Had to hire another appliance repair man to repair. Also the features that they gave us said it included a broiler pan with grid. They gave us a runaround and we are very displease with Home Depot and will not shop there again.

My complaint is in regards to fraudulent representation in advertising, a well as poor customer service. I was in the market to replace a broken built-in dishwasher. On the Home Depot web site (Canadian), I found a GE model listed at $298 which matched my stainless steel GE fridge and stove previously purchased from Home Depot (my first bad experience with Home Depot), however it stated "Available In Store Only". I drove to the Halifax (Lacewood drive) location and and spoke with the sales representative who informed me that this model was not in stock. I asked if he could order it and was told it was not available but could be ordered online and it would be delivered to me.

I returned home, called customer service and explained what had transpired. I supplied the customer service representative with the details (make and model #, etc.) who in turn called the store and spoke with the sales rep and than informed me that there must have been a misunderstanding, that in fact the store could order the unit. She offered to transfer me to the said representative whereby I was disconnected. Upon calling the store back, I was put on hold for 20 minutes and again disconnected. The following day I called back, was again put on hold for 15 minutes after which the receptionist came back on line to inform me that they were too busy to take my call and that someone would call me back.

The following day, having not received a call back, I called again and eventually reached a sales representative who upon being provided with the make and model of the dishwasher quoted me $498. When I explained that it was listed on the website for $298 (which he looked up and confirmed to be correct), he informed me that he would have to speak with his supervisor and call me back. When he did call back, he informed me that they would not honor that price. When I asked why, it was explained to me that that price was for the item only if it was in stock. It should be noted that this is not a promo item, sale item or limited quantity/no rain checks type item. In fairness, it should be noted that in small print, it does state that "Price may vary by store". I just believe that a $200 variance is excessive (seems to me to be no different than list pricing a product for a $1 and than charging $197 when someone wants to actually buy it).

I order and paid for a washer and dryer on November 28, 2009 at the Hutchinson, KS store and was told an estimated arrival date of 12/08/2009. On 12/09/2009 I stopped by the store to find out the status of my order and was told that it would be 12/14/2009. 12/14/2009, I called the store but nobody could help till the next day. I left a phone number to be called back. No call during the day; so late that afternoon I call the store again on 12/15/2009 just to be put on hold for over 45 minutes. I hung up the phone and got on the internet to get Home Depot customer service number and called.

I talk to a Toni on 12/15/2009 at 1-800-654-0688 to see when I would be getting my washer dryer. After many calls to the store and Toni calling me back, I was told that it is on back order. They said they would call me when they get it to their warehouse. 12/28/2009, I got a call and was told that they had it at the warehouse and should have it at the store sometime before January 28, 2010. Tonight, 1/28/2009, I got a call from the store and was told that it was on back order. All I want is my washer and dryer and the truth, is there anything I can do? I had a chance to buy a washer and dryer from other places on sale but now the sale over. Can I get the next model up from it? I paid for something that I do not have.

Ordered an LG HE front loading washer and dryer on Black Friday 2009. They said they could deliver on Dec.23. Then it was to be on Jan. 8. On Jan. 7, I called and asked if would delivered on the 8th and they said yes. No delivery was made. I went to store and told them and they said they would give us a loaner the next day. Two men came with a washer and dryer with no tools that I had to supply them with, no screws to hook up the electric to the dryer. I had to wait for someone from the store to come with three screws.

I turned the washer on to the wash cycle and it appeared to be working okay and the men left. The rinse and spin cycle came on and spun the water all over our newly installed carpeting. I called the store and the appliance manager said they would take care of it tomorrow by bringing another brand new washer and rug cleaner for the carpet. In the meantime, it was soaked. We used our rug scrubber to get some of the water out and took the washer out ourselves to clean up the carpet.

The next day, they came with another washer, installed it and left. When it went into the spin ,cycle it vibrated so bad that it pulled the plug out of the wall. By then, I was totally disgusted with the whole thing that I loaded the washer and dryer up on my truck and took it back to the store and told them to get it out. That was taken care of with some grumbling. The appliance manager made no apology or offered any other solution. At that point, we asked for our money back. I went to the service desk. Part of the payment was done with a Home Depot credit card and the other was $600 in cash. It took the better part of an hour to return our cash money. We went to Lowe's and bought what we wanted and within 45 min., we had our purchase with no hassle.

I purchased the Maytag Centennial washer/dryer set on May 2009. After 2 service calls for the same part (the automatic water level device) to be replaced, Home Depot, to its credit, replaced the washer in July 2009. Once again the same part failed twice and Home Depot, to their credit, is picking up the machines and giving me a refund. I have had no problems with the dryer. Both the washer and dryer are very noisy compared to my old Maytag set, which I greatly miss. Now I am starting over and intend to do some research. Should have noticed you don't see the old Maytag commercial anymore. The Maytag repairman with no calls to make sitting in his office. That was true with my old set.

So, the weeks passed, and I still didn't have my machine, so the next step was to call the corporate Home Depot headquarters in Georgia. They said it was the extended warranty company that would have to order a replacement. I called the warranty company, and they said that I would have to be without the part for 3 months before they could order a replacement!

The Home Depot that I bought the washer from, finally gave me a loaner on November 17. Today, water flooded my whole laundry room, and if we weren't home, It would have just kept flooding because it has a water load sensor, and the machine would think that it had to keep filling. My husband finally tipped the washer up, and had to crawl inside and found that the clamp to one of the hoses inside was not on, and the hose had just fallen off.

I called LG, and they said it was out of warranty for them, and they couldn't do anything about it. I said that if they were going to sell their product in the U.S., then they should have parts available in the U.S. Never did get an answer. I heard from my neighbor that Best Buy just sends out a replacement, because they can't get the parts. At least they send a replacement. I said that if they were going to sell their product in the U.S., then they should have parts available in the U.S. Never did get an answer.

Never buy an LG appliance. They work great until they break down, and then you are on your own. I have called the appliance repair company over and over, and get the runaround. The secretary says that she will have the owner? call me back in an hour. Nothing happens. I call a few days later, and she says that "he's on the road, and will call when he gets in." Never happened. Called again, and she says that he is in a meeting and will call me back. No call. Call again, and she said that they had a tracking number, so it was on it's way.

That was 5 weeks ago. I am thinking of going to small claims court, but don't know who to sue first. The appliance repair company keeps telling me it's on it's way. The last message that I got from them 3 weeks ago saying that it won't be any more than a day. Fact of the matter is, I believe that there are no parts of this kind available, and it's just one big stall.

It is a Home Depot extended warranty, but it's Assurant who is the carrier, not Home Depot itself. So, I am at their mercy, and I don't know how this is going to end. I have 2 ruptured discs in my back, and have been in pain since going back and forth to the laundromat. For what I have paid to wash my clothes for a family of five, I could have bought a new washer.

I ordered a washer and dryer set. They said the soonest it could be delivered was during the first week of December. Which I agreed to. They said they would call when it arrived and schedule a delivery. After the week was over and having not heard from them I called. They said that it came in a few days ago, but they could not deliver now, due to today being a saturday. They brought them out on Tuesday. When they brought the dryer in, the delivery men told me that they could not install it with the old dryer cord, home depot requires a new cord at installation or it voids the warrenty. I told them to go ahead and install it with a new cord. They did not have one. Had I known up front that I would need a new cord, I would of purchased one and had it available when the unit was delivered.

Next they brought in the washer. They said that they were supposed to tell me that they could not test it. Home depot said to tell me that the units had been stored outside for several days and the zero degree weather had frozen the water that was shipped in the unit from the factory testing. They said the 2 of the 3 they had installed that day were all frozen up. Had they explained all that to me upfront I would not have had the suspect unit delivered. I knew if I sent it back, it would be re-delivered as a new unfrozen unit after it thawed.

I bought a Bryant, 13SEER HVAC unit from Home Depot July 2008. It was incorrectly installed and blew cold air on my roof for 2 days. There were numerous problems, including the thermostat. Then when it became cold outside, the heater did not work. We had to wait about a week while a sensor was ordered. Then someone came out and had to insulate the unit. There was also damage done to my new roof.

When it became hot again, my a/c didn't seem to be cooling. I was told that the unit was only manufactured to cool the temperature 20% from the outside air temp. My comfort zone is around 72 degrees. I live in California and it is often over 100. That means I can expect 80+ degrees most of the summer.

My new roof had some eave shingles broken. Someone came out and glued them. I am not satisfied with the unit at all. The salesman assured us that "our comfort" was so important. My complaints have not been resolved. I feel that I should have been told that the unit only cools 20%. I never would have bought it. I don't even think it was a new unit because it never worked right.

Maytag 4.0 Cu. Ft. IEC Capacity Washer (MVWC6ESWW) Store SKU #133251 only $299.00 w/ Free Delivery (original price $549.00)

November 27, 2009 around 5 or 6pm, black friday, we purchased a washer that we saw on the ad, Maytag MVWC6ESWW 4.0 large capacity Washer. We paid $299.00 for the washer and extra for installation etc. and the receipt we were not aware that they printed with another sku number which is another Maytag Centennial 3.2 Cu. Ft. Super Capacity Washer. Model # MVWC300VW .

We got a phone call from the sales rep and told us that the Maytag MVWC6ESWW is no longer available so the newer model will be given to us and little did we know that the newer model is smaller and cheaper in price.

We complained the following day and the manager said that we were told that they no longer have that washer coz maytag oversold and we will get it delivered by late january. they said that it was our fault that we didnt look our receipt and didnt call back asap as we got the call. We came in the store afterwards but the person was off.

Monday (Nov 30), nothing happened but a waste of time and aggravation. we went back to follow up, we spoke with asst mg (Ray) and said that we were aware of the whole situation. We said that we don't know how to look a skews and our washer capacity is not even to that standard coz of our huge family. He told me that You were told that this is what youre getting. How come you didnt call us back right away? and You were aware that this is the washer that is getting delivered because of the SKU number on it. We are not experts on sku numbers. We had the ad on our hand, we had the washer in from of me, i put out my money and paid for it.

Wednesday (Dec 3), we just had it and we drove to the store again and waste our gas. We went to cancel the order and spoke with ray again. I CANNOT REFUND MY MONEY!!! Because they said that they have to cancel the order and call Maytag.2 hours later from lingering in the store, we left. an hour later, we called and spoke with ray. He said that the associate is still trying to cancel the order and and delivery. I was asking for a ballpark time and he told me that he is not a psychic. But as soon as he gets off the phone, he will call in an hour.

40 minutes later, Ray called and said that they left a message for Maytag (represented by GE delivery people). He said that we will get a phone call tonight that they will deliver. I said that i will not accept any of that responsibility anymore since hes on that case. Also he said that he found a nice person to cancel an order so he can accommodate us. Meaning that they cancelled their order so they can have something available to give us right now. Now, does that sound really reliable? He also wanted us to go back there for some transaction and i just told them that we have no more money for gas and waste mileage for something crappy like this.

The machine. Broke. The first time it was used then I called. An got a lil run round then I called home depot. An they gave me a number. To call an I Guy came out an serviced it it broke again as soon as he left then a Maytag Guy came out an fixed it but few months later it guess what it broke again so again Maytag Guy... so it worked after that but had a horrible moldy mildewy smelll. .......so its still broken now an was back then. .I noticed after I brought. It that it had a class action lawsuit I was like say word I'm screwed because home depot wanted to sell me that horrible washer I call it the washer from hell well anyway it the Maytag Neptune it was purchased in 2004-05 resgistered in05 model number MLB55FFLW not to sureif I put it right.

Bought dishwasher may 27, 2008 as a floor model sale item. pump failed March 2009 and was repaired under warranty, pump failed November 2009, out of warranty BUT WAS INFORMED THE dishwasher was a 2005 model. Home Depot failed to inform me when unit was purchased that it was three years old. If i knew that i would not have bought it. I complained to Home Depot and basically was told it was my problem and they were not going to do anything. I wanted them to take this useless machine back and i would pay a little extra to get a current machine. I got no assistance from them whatsoever. my only recourse is small claims court for missrepresentation

Home Depot advertised a black Friday special for a Maytag 24.6 cubic foot refrigerator model #MFF2558VEB for $898.00, with the price being good from 11/26/09 to 11/29/09. I went on line and purchased the refrigerator. About 20 minutes later I got an email confirmation with delivery date, followed almost immediately by another email stating that the purchase had been cancelled because my credit card had been declined. I found that particularly odd because there was at least 6 times the sales amount of credit available on the card and all the payments were current. The email also stated that someone would contact me the following day to review the purchase, which I assumed would include other options for paying.

I wasn't too concerned because the ad said the price was good for another two days, so I figured it would all be worked out and I could still get the refrigerator at the same advertised price. Not only did no one from Home Depot contact me, when I went on line the same day, the price had "magically" increased another $100.00. It took a few minutes for this to sink in, then I realized why my card had been declined. I got even, however- I went to their main competitor Lowes, bought basically the same model in a Whirlpool for $898.00, and got it delivered the next day. I would never consider buying another appliance at Home Depot because ofthis experience.

On 7-16-09, I bought a Maytag washer,model MVWC6ESWW, for $549.00. On Nov 25,2009 the same washer is on sale for $299.00, a difference of $250.00. After a conversation at the store and a long call to customer service, they gave me a $50 dollar gift card and I have no other recourse for the $200.00. This doesn' seem fair with washer this new.

I purchased a digital Profile stove two years ago and now the stove has a delayed ignition. National Grid was called because gas was forming in my house because the oven would not come on and the eyes at top go low and high and eventually goes very low if more than one eye is on at the same time.

After spending over 30 minutes trying to purchase a new stove for my mother at a different address, the order was stopped and when you try to call the 800 number for assistance, you remain on hold forever. In the past, I have purchased dishwashers for both of our homes and a GE range for my home online with no problem. Now with stupid questions like "address nickname" you know some idiot has "improved" the website so that the customer doesn't know what the heck they are talking about. The 800 number is useless and I will take my money elsewhere but they should not be allowed to offer those numbers when they know they do not have adequate staff to man them.

We purchased new Maytag appliances from Home Depot in July 2006. We have had nothing but trouble since then, of course after the short one year warranty. Stove has had two elements replaced, dishwasher makes loud noises and has never clean properly, microwave blew last night, and the refrigerator makes noises once in an while.

I called Maytag and told them I want my money back. Clearly these are lemons. They told me that they did have some trouble around that time, because maytag and whirlpool were merging. What they have offered is 15% off a new purchase or 50% off parts for microwave and 100% off parts for dishwasher, I pay labor. When the stove element broke they would not do anything for me. We bought and install ourselves.

I think I am getting taken. These appliances are clearly defective, given they are all broke in one manner or another, and in such a short period of time. It is not like we are a big family and they get abused. I am about the only one who uses them.

We started out with problem of messed up exterior. It took at least 4-5 new refrig. brought to our hour before we would accept one. It was 1.5 -2 years in and the system kept turning off. Our food would be ruined. They had to replace the freezer engine. Now the lights are too hot in the frig. part. Insides of the frig. have melted. Big plastic pieces are falling off. It is a huge danger. We have had to throw away alot of food. The plastic parts around the lights warped and fell out. Now the lights are so hot that we had remove them.

On 10/13/09 at 9:26 pm i bought a clearance clothes dryer. The original price was $399.99 and it was marked down to $269.00. A sales associate brought the dryer paperwork to the register. The cashier had to call the night manager for assistance to make the sale. The night manager had to enter a price override code to sell the dryer at the new clearance price. That same evening I installed the dryer and it did not work.

The next day I returned to the same store with the dryer and the receipt. I went to the returns desk and the cashier claimed that the dryer was not the dryer that was stated on the receipt. The store manager was called. He took my receipt and came back to the desk after 20 minutes. He said that the dryer was not from his store and would not take it back. I left the store with the dryer. 1/4 mile from home Depot, a group of 3 police cars had pulled my vehicle over and ordered me out of the vehicle. I was handcuffed and accused that I had stolen a dryer from Home Depot. The Store manager Paul had called the police. I was sent to police headquarters, fingerprinted,, photographed and charged with a Class U felony. Grand Larcny Steal Property>=$200 not from person.

After spending 18 hours in jail. My girlfriend called a bail bondsman and paid him $500.00 cash non refundable to post a $5000.00 bond. The Police now have my Dryer and the receipt in evidence holding. I returned to the same store and met with the night manager who made the original sale. She got a printout of the original receipt and gave it to me.

I bought a refrigerator at Home Depot in May 09. It was not keeping cool so I called LG. they told me to unplug it to reset the computer. I did that but it did not work. I called again and they sent a technician out. The technician said it was the compressor and that he would order a replacement. A week later he replaced the compressor but it still didn't work. I called Home Depot to ask for a replacement. They have not been helpful. They called LG who insisted on having another appliance technician out to repair. that technician came out a week later and clanged and banged until he said that he thought it was the compressor. That appliance company called into LG and said that the refrigerator should be replaced. LG again said no and insisted on sending out a third appliance technician. Another week and the third company says the refrigerator is unrepairable also. I have called both LG and Home Depot innumerable times and have gotten the run around. I am inbetween the politics and i shouldn't be. Both companies should be ashamed of themselves. They have lost a customer and I will tell everyone that I know to avoid purchasing any products from Home Depot or LG.

I purchase L G washer dryer and paid for installion cost 2000 plus upon delivery the installer said I have the wrong plug in and could not install the equipment.But offer the range plug cord free of charge but that would void the warranty and I would have to install the cord myself. Call home depot ask about this while the installer where still there. So I refused delivery home depot called after they left and offer 100 dollars when I purchased this equipment they (home depot) said they would install everything and I would have to do nothing.I do not understand why if I install the power cord provoided by the installer this would the warranty. This location in my house has power 2 whirlpool dryer and 1 maytag which now is in Alanta at my daughter house

We purchased an LG French door refrigerator on July 28, 2008. We also purchased the extended warranty. Well, one month after the manufacturer warranty expired, we noticed ice crystals in the back of freezer and on the racks of freezer. This is all documented day by day from Aug. 28th of this year until today, Sept. 14, 2008. We have had the repairman here 4 times. One time he unplugged it and said it would reset, second time, he replaced the circuit board on back of fridge, third time, he replaced the defrost control inside freezer, fourth time, he replaced defrost control system again.

Now ice is worse than ever in freezer. The warranty company is saying that the tech said teh refrigerator is fine. Have been trying to get someone at Home Depot to help me with this situation to no avail to date. We keep getting shuffled around no matter where we go. I have dealt with this last year on another refrigerator purchased at Home Depot with the same problem, different brand. However, that happened within one week and even had to fight for weeks to get that resolved.

Can you please tell me how they sell extended warranties that don't cover anything. I worked at Home Depot and they said tell customers that with the extended warranty, if they can't fix the problem, they will replace. However, the warranty people say that if the tech says there is nothing wrong, there is nothing more they can do. Does that save them money and screw the consumer, you bet. Have been thru same situation 2 times in 14 months. Any help out there for the poor working man would be appreciated. We don't have the money to keep replacing a $1300 fridge every year. Thank you for listening.

In September, 2008 I purchased an Amcor Portable Air Conditioner a Home Depot Store located at Airline Highway in Baton Rouge, LA. After using it for about a week, the compressor would not come on. The warranty is for one year for the unit, and five years for the compressor. This was in early July, 2009. I called the telephone number listed in the Owner's Manual. The message is that the number is not in service.

Then I went to the Home Depot where I bought it to find out how could get warranty service. Customer Service (Ms Marilyn) tried to contact Amcor. She reached an answering machine and left a message requesting a return call to her. I called her the next day and she had not received a return call. I called her the following day, but she was not in and did not return my call.

The following day I left town for several weeks. In late July, 2008 I returned to the store. Ms Marilyn was not in but a Customer Service named Zola helped me. She submitted an electronic request to them requesting they contact me either by telephone or by email. I have not been contacted by them. I called Zola, and she spoke with a manager. The manager was going to try to find out if the company had been sold to another company, and if so the name of the new company.

I have paid Home Depot $260.73, and have nothing of value for my money. I think Home Depot should provide warranty service, exchange my air conditioner for another one, or allow me to return the unit and refund my money.

I told the service tech that had I known that this maschine was made in China, I never would had bought this maschine. I never had good luck buying anything built in China, they use inferior materials and poor design. The people who run g.e. should hang their heads in shame selling this peice of junk to the American public. My wife and I have had the g.e. service people out four times they changed the shock absorbes to cut down all the virbration did no good. Now we have other problems stains on white clothes and holes in the clothes

I purchased a top mount refrigerator on 4/22/2006 and have been cleaning the doors with stainless steel cleaner. Over the past year, rust has begun to appear on the freeez and refrigerator doors. I called to ask what is causing the door to rust but was not able to get an answer other than improper air ventalation. The refrigerator works great but is becoming very ugly looking. Is there a product to remove this rust? Is this a defect in the finish? Have other complaints been file?

In 04 my husband tom and i bought appliances for our house.we bought ge everything spent well over a thousand dollars. we have been calling ge and home depot because our appliances keep breaking. the ge stove that we ordered we didn't get because they sold it discontinued it and everyother thing their is under the sun for a excuse.they came and finlly fixed it but it still when the hotpoint stove trips the breakers it shoots flames out the side of the stove and electracutes people. considering that we have a seven month old girl and a three year old girl having a stove is critical but we cannot use our stove due to the above reasson but we cannot keep eating the ways that we are because winter will be here soon and i cannot just cook outside when it twenty below zero on a gas grill the guy that came to fix it said that it was infested with mice well were is the evidance.the guy didn't even take the stove apart to look at it.

our dishwasher also when you start it leake water out the front of it and needs the seals and many other things that are wrong with it.we want our money back so we can get our new stove and dishwasher.im sick of constantly having to complain about these appliances they are not even the ones that i ordered but after waiting and getting the cheaper products that we didn't order. at this point we just wanted to get our kitchen put together and it had already had been at that point three months roughly since we had purcheased and gotten them to our house please help us get our money back for new stove and dishwasher.

purchased maytag front loader washer in december, home depot has sent repairman 4 times (2 for consultation 2 for repairs) want to return it and they say no

my husband and i bought appliances at home depot in lebanon nh when they first opend june of 04.The first order for a refriderator and gas stove and dishwasher and microwave hood for over the stove.when they called us to tell us our appliances were in we went their and to our disapointment the only thing that was okay was the microwave. the refriderator we bought was discontinued the day that we bought it but didn't find out about it until we came to pick up the items the stove they sold to someone else and the dishwasher was the wrong brand along with the stove and the refridgerator.we had to have a refriderator because we were getting married the next day at our house and had nothing to keep stuff cool we had to pay full price for.

we had to reorder the stove we order again by the time we got our stove wich was supposed to be a GE stove priced at around 800 dollars was a 599 dollar hotpoint stove and we didn't get the money back from the difference. know four years later the stove has been worked on more thenfour times it know is triping the breaker and when it trips the breakers it shoots either a flame or a spark out the side of the stove it has even shocked my husband a few times. we have two very young kids we cannot have this stove in our house.

we have tried contacting ge and homedepot but have gotten no were the guy that came to fix it said that we have a mouse infestation when we pulled the stove out there are no mouse dropings that we could see.so they wont give us our money back for the stove because of the mouse problem and the stove is under warrenty for i think another year.we don't even want to try to fix the stove becuse we have had so many problems with it. we want our money back so we can go to another store and get a different one. what should we do about it

Have replaced two icemakers replaced refregrator once since 2006 july still do not have an ice maker ,This is terrible service is even worse it';s a shame that they even think they can build a refg.model msd2651keu JUNK

After months and months of calls to LG SErvice, I was finally told, "You are now out of warranty," "We can no longer help you" I wrote then and called them back and said we were not out of warranty when the problems occurred, but since you failed to contact me for repair for months and months, I am now out of warranty? I will never buy another LG appl., and further more will pass my LG problems on to everyone I know!

So I did and a repair man from A&E Factory Service came out to fix it. But putting differant screws in for handles has never fixed the problem and had no answer for the freezing part in frig. and only told us that poor design was the fault for the ice coming out the way it did, making a mess and the hard rubber mechanisum of the button to push for the water and ice.

I can only say that the tollerance for this machine has reached it's end. We thought that buying a Maytag would be a good decision and appliance, but this has proved to be a mistake on our part. But my husband & I are not happy with Home Depot. I mean come on, [they] tell me just because it is big, a person can't return it? We have learnt not to buy appliances from them any more, and will have no hesitation of telling others of our experiance with them.

On 6/15/2009, I went to Home Depot to shop for appliances. I picked out an Lg range, Lg micro, Maytag dishwasher, and LG refrigerator. I spoke with Christi that day and she gave me a written quote on the appliances. The refrigerator had a price tag of $1499. on it, then there would be 10% off that. When Christi pulled it up on the computer the price was shown as $1599. The quote printed out as $1599 so Christi wrote $1499 on the quote then minus the 10% it was $1349. Christi signed her name by the correct price on the quote and wrote wrong signage on it. She said that way if she wasn't there when I came back, the person who waited on me would know that the refrigerator was tagged $1499.

So 6/17/2009. I went back to Home Depot to purchase these 4 appliances for a total of $3056. Guess what? Home Depot wouldn't honor their own price. Christi wasn't there and I dealt with Jennifer. When I pointed out to Jennifer what was written on the quote and explained about the price tag, she said it didn't matter the quote was only good for 24 hours. (the first I had heard of that and no where does it say that on the quote). She offered to call the manager, Patrick, and I said go ahead. She told him I was there to buy several appliances and what the problem was. He said I had to pay what the computer said.

I still can not believe that the manager of the store would rather let a $3000 sale walk out the door because they wouldn't honor their posted price. No wonder Home Depot is in trouble.

I purchased an LG washer and dryer in the cherry red with the bottom drawers and spent alot of money for them. Ive had them for two years and have had the service prople out the make sure the bleach gets to the wash. I have had no luck with the Home depot or the Lg company in fixing this washer. Maybe there is no fix. This washer can not clean my white towels as well as the maytag machine did and I spent considerably less money for it.

I am so sorry and disappointed in this purchase. The machine shows signs of leaking and when I moved to our new home in Jan.2009, when the machine was moved the floor underneath was stained I said it leaked out liguid but it never got resolved.

I can not tell you how this machine is not what I was told it would be and how it would preform. Home depot just passes the buck and Lg wants to just not listen to me when I explain this machine is a lemon. Im so afraid to try another LG machine.

I purchased a dryer to be delivered on May 4th 2009. I canceled the dryer on the 8th. It was never delivered and stopped. It took till May 30th 2009 to secure my refund of 555.37. It took several phone calls, many emails. I was told that the dryer was lost, that they were too busy to get in touch with me. When I finally was totally frustrated and posted on a board for consumer issues, I was told that I was being unfair to Home Depot, by a Home Depot customer relations rep. By taking my complaint to the internet, he felt that I was being Unfair to Home Depot. Since they have returned my money, they also promised me a gift card for 100.00 for my troubles. This has never been issued. I have contacted them concerning this to receive the same customer care that I got when fighting for my refund.

I have a Ceiling fan that i buy at Home Depot, that missing a part, i go again to the store to change, what happen is that the cashier keep the receipt and now i have a the equipment at home and i cant use. My mother is a sick person and we need your help. The stress for my mom that Puerto Rico is a hot island and she need a good ceiling fan.

Abount 3 weeks ago a repairman came to upgrade the refrig. (engery electronic card for engery effency). After this my refrig. froze up and everything in the unit froze. This ice maker stopped working for a few days. Now the ice maker door freezes shut and their is ice on the vent on the side of the ice maker. Somthing is wrong.

I have called the repair man that did the work, but he has not returned my call.

I purchased a Maytag gas stove on May 22nd, 2009 with a scheduled delivery/installation date of May 29th, 2009. The sales associate explained that I would receive a telephone call the night before to advise when my four-hour deliery window would be, but that it would be between 8am and 5pm. So I cleared my schedule for the day, 8am-5pm on a Friday. I received an automated call the day before advising that my delivery window was 4p-8p! This was unacceptable and not what I was advised. The recording only offered a long distance out of state call back number and advised that my delivery time could not be changed.

I called the store for help and was given a toll-free number for GE, who was apparently the company that was to deliver and install my new Maytag. I contacted them and got nowhere, other than to cancel the delivery on the 29th. GE advised that they deliver 8a-8p and will not advise you until the night before when your four-hour window for delivery would be. They expect that you hold 12 hours open for them.

They would not work with me at all, as it is difficult with two small children to clear an entire day, some days I could do morning, some afternoon or evening, but I had to schedule more than a week out to clear an entire Saturday to wait for my assigned time. There response was "take it or leave it". I contacted the store again and was told basically the same thing, followed by "there's nothing we can do about it".

The store would not stand behind their delivery time hours promised by their sales associates. I even tried to just go pick it up myself and get it installed so I could get a working stove in my house sooner than the now 2+ weeks since I will have paid for it, or just get a refund and go buy it somewhere else, and was advised that I could not have it delivered to the store or just go in and pick it up and cancelling would cost me a 15% restocking fee for an item I can't actually receive.

None of these problems, including that fact that it was not Home Depot that was actually doing the delivery/install, nor that they require a 12 hour window to schedule delivery was disclosed prior to purchase! Who knows if or when I will ever receive my new stove.

After purchasing a Maytag stove from Home Depot, I have had nothing but problems trying to receive the stove. I purchased it May 16th and it was to be delivered May 21st. When the stove did arrive, it was the wrong color and was scratched.

We refused the stove and were told we would be called about delivery of the correct stove. It took them 4 days to "return" the stove in the system and the meanwhile our old stove was leaking gas into our house. The delivery person started to disconnect our old appliance to remove it and when we rejected the new stove he did not fully connect our old one.

We called Home Depot several times about the incident and they would not take responsibility for the gas leak and were not at all understanding. They just told us we are welcome to have our money refunded since we never received the stove.

So the installation on a $438.00 hot water heater, cost me $464.00. Had all of this been explained to me before-hand, I would not have bought the heater from Home Depot. Needless to say I am very upset with Home Depot.

I purchase a brand new refrigerator in may 2008 in three months time the freezer part of the frig was not working, I called the warranty company as I was told, maytag company said a part was missing, a flat rubber thing that was showed to me when they came back in a couple of days, they put the part on that they say that was causing the freezer to have frost around where the ice comes out in both places, see I have to remove the ice frost every day or it will clog, I can't but frozen food, can you imagine that, I can't buy anything to put in the freezer, any way it happen again and again over my warranty time, my warranty ended 3/10/09 the frig stated again with the same problem in April 09 no warranty, I would have to pay out of pocket, this is what I have to live with, home depot I say sold me a no good frig, and they do not give a -------. I only had it 1 year. I will never buy anything from a home depot again.

I purchased a MayTag dryer from Home Depot. I was promised a rebate for set up and delivery. That was in November of 2008. I mailed all the forms that I was given. Neither Home Depot nor May Tag have responded to my satisfaction. I have basically been ignored. That was the last major appliance I will get from Home Depot.

Recently bought washer, dryer , fridge, stove, all from home depot. The ge washer and driver were delivered first. dryer was dead on arrival. 1 week later another unit was delivered. But tech avoid installing the unit by telling me they didn't have the correct fitting.

But it was the correct fitting when I connected the dryer line to our gas valve. why did we pay for the install fee??

Horrible people to deal with, liars and non professionals.

Went to home depot for help , said they were going to call the GE people and have everything corrected for us. Didn't hear from him again. Btw the GE tech has trouble putting a clamp on a air duct. matter fact when I ask him to hook up the air duct at least, he didn't want to do so , rushed the job, cut the air duct used foil tape to wrape it, and said it was good. Horrible horrible.

now im thinking do I really want these "professionals" to install my gas lines?

I spent $3000.00 on a LG French door Refrigerator which was advertised as energy star rated and found out one month later that in fact this was a lie! When I requested a refund I was told, no. I have spoken with nine different repst from LG and have been promised a return phone call which as you can imagine never came!

now we are in april and i have been listening to them beat around the bush and fingers pointing from GE to Home Depot and they say they will put in a new transmission. did i buy and pay for a rebuilt washing machine. they will not take it back the only option is the new transmission. they will give me a 6 month warrenty

Conn has a lemon law but they do not seam to be paying any attention to it. Home Depot wants me to do all the fighting and there store did very little on a product they sold me. They even told Me GE stinks. NOW they tell me. i had a front loader duet that went in 3 years.

I purchased an LG gas dryer for my home. Our house runs on liquid propane (LP) so we had to order the conversion kit. Our gas supplier is supposed to hook up the dryer and convert the valve. We as the same time had purchased a GE Profile gas range so both were to be converted and installed. We booked the gas company to install the two appliances but they could not get there for almost two weeks since they are very busy with other orders. So we arranged to have the appliances delivered the day before the gas company arrived on April 14th with the gas company arriving on the 15th with my wife at home. The gas company had no problem installing the GE gas range with it having insructions for the technician on how to access the appliance and change the valve.

However the LG dryer had no instructions in the manual and no service manual showing an exploded view or how to access the interior of the dryer. The back does not have an access port and there is no access through the bottom and the dryer is different that other dryers in construction. So the gas company would not try to do the job because they did not want to damage the unit trying to figure out how to open it. There was no notes on the unit or in the owners manual to have the technicial call LG only that a qualified technician was allowed to disassemble the dryer. So the gas company left without the dryer being connected. I stopped by the store and talked to Chad in the appliance department to tak about it. He printed out the owners manual and I headed home.

Once home I realized it was the same manual we already had and would not help me so I called the LG hotline. LG would not tell me how to access the unit nor would they send me a link or mail me any documents on how to open the unit. LG told me that they only tell technician sover the phone how to do it and have no manual or drawings that they give out to the public for liability issues. I then called Chad back at the Home Depot Store and explained the problem. Mean while remember my original gas dryer was now gone.

So the next day the 16th I went back to the Home Depot store and talked to Peter and asked contact LG regional manager and have him call me and get this settled. He called but the manager did not pick up and Peter left an voice mail that he would call back. After waiting the rest of the evening and all of the next day with no contact from the Home Depot or LG I went back to Home Depot and told Chad and the manager of the store to come to my house and remove the unit and that I will no longer buy from Home Depot any more appliances and will be complaining to connsumer reports and the Home Depot corperate offices and that they should push this up the corperate ladder with Home Depot and LG.

So now I have to go to another store, buy another manufacturers dryer, line up the gas company to install it (which might be another two weeks or more) and meanwhile I have no dryer now since Home Depot hauled away my original dryer that was still working. My suggestion is nobody sould buy this dryer who has liquid propane. HELP! I'm stuck in a catch 22

Ive ordered Home Depot Installation of a GE 40 gallon 12 Yr warranted Water Heater to be installed. Because I wanted to use my Home Depot card and it was an emergency I went with Home Depot. I paid 887.00 total. $300 for install and $587 for water heater. It became a nightmare. I was sent to 3 different stores after being charge and refunded 3 times. I needed a water heater!! The store thats closet to me is Elmont LI, NY; an appointment was set. Waited for the contractor to call me each time. I waited 2 days to be told that Home Depot Elmont NY, does not install in Queens, NY. So now I call Home Depot back and the representative advised me that Freeport Long island NY can install in Queens. Now this was too good to be true. It was. The Manager from Home Depot Freeport said no after telling me yes. These stores are the closest to me.

One month gone and my second refund later. Home Depot rep advised me that the only store in Queens to install a water heater was Springfield, NY. I was very please to hear that and anxious to proceed with appointment, etc. I was also aware of complaints online, regarding installers for Home Depot especially water heaters and the $100 charge theyll try to impose. So with that all being said, the installers from Tristate arrived and just like a script; First of all they sent what seemed to be very young and inexperienced (assuming approx. 18-21 yrs). As soon as they saw the heater, first words were (yes thats 2 installers) said Oh no we have a problem. The water heater is tall and require additional cutting. I said ok, How much? I do contract work as well. I said Do you need snippers to cut the tin vent. I will do it my self. I was actually advising the plumbers.

The young man quoted me a price of $90 for a valve and then it seemed like he forgot what else to say and decided to call his manager. After speaking to the manager he turns to me and says we are not equipped to do the work and did offer me an alternative water heater which was shorter and with 6 year warranty. He told me it was not boxed. For all I know it could have been a return so I declined. The plumbers left. I called the Tristate contractors myself so what happens next since they were not equipped to do the work. I was advised that they will have to place another order to install with proper items.

So I went to the Home Depot to obtain a refund. was told $887 minus $ 100. Of course I told my story and declared Its not my fault the plumbers were not equipped and seemed inexperienced.? I also advised that Home depot has alot of complaints online regarding installation services. I was given my refund. I decided to purchased the water heater and get a 20yr professional to install and was charged only $250.00 It appeared to me that these young plumbers were rehearsing along with the manager going from home to home to collect a $100 fee providing no work and/or poor service. Keeping a used water heater in their truck. This is truly a scam and quite tacky. Until they came to me.

I recently received an extended warranty for my dishwasher purchased from Home Depot approx 1 year ago. It never worked properly, I always had to add water by hand and suspected that it was not installed properly. However the dishwasher now does not even work after I add the water by hand, it simply runs through its cycle without washing any dishes. Receiving the warranty extension irritated me enough to call them and let them know it has never worked properly.

They now want me to call GE and tell them my problem with the dishwasher. I will do so tomorrow. The machine looks like new as it has been used very little due to the fact that I could not make it work. I usually did my dishes by hand as our household consists of only 2 people. Home Depot told me that GE would not charge me at this point. I am sure I will find out tomorrow

I purchased all my kitchen appliances from Home Depot in Decatur, Al on 9/17/08. They were delivered about 5 days later. The microwave would run but would not heat. I contacted the Maytag service department and they was going to send someone out. After two months of trying to find out when they would come fix it I contacted Home Depot about replacing it. They asked me to let them see what Maytag wanted to do. I got a call from an appliance center the next day who came out about a week later to see what was wrong. The technician stood in my kitchen and ordered the part from Maytag.

Three weeks later I called maytag to see when they would be back out to make the repair. I was told that no parts had been ordered and that they did not having any record of me or anyone else calling in. Maytag sent then sent the parts that I needed for repair to my house by mail. I called and found out that they found the order and would be sending the tech out. In January the Tech never came so I called Maytag and they once again had no record.

I contacted Home Depot and told them I have had enough and I wanted it replaced they told me the would call me back. Within the hour I had a call from Andy in Maytags consumer repairs who set up a tech to come out on February 9, 2009. Andy started my warranty over and said if they don't get it fixed he would send me a replacement. The tech came out on 2/9/09 and needed another part, he ordered it standing in my kitchen.

Now here it is March 25, 2009 and Maytag said they have no record of the part being ordered and they will not replace the Microwave because it had been to long since I purchased it. I contacted Home Depot in Decatur, Al and they told me they would order me a knew one. The called me back an hour later and said they could not doing anything about it until Maytag authorized them to take it back and besides it was pass thier 90 day policy

i have a washer machine that i have a service contract with. my washer machine started to leak and i called. they gave me a appointment the next day between 8-4. the service man showed up at 5pm and said he does not handle this machine so i had to call again. the next guy came and had to order parts. i had to wait 2.5 weeks for the part which cost me around $150 at the laundromat.

the techician came march 10 and fixed my machine on march 16. my wife put the washer on and went to pick up her daughter at schoo. when she came home my laundry room was filled with water and the washer was still going which caused my basement ceiling to cave in. i am very unhappy about this product and my wife is afraid to leave the house while running

my basement carpet is saturated my ceiling has to be re sheet rocked and painted and hopefully my carpet can be cleaned. i have to dry out carpet

Bought MAYTAG ELECTRIC RANGE in November at Home Depot.I bought it there because of Home Depot's wonderful reputation. Became sick (with Respiratory problems)for several months,in hospital and HARDLY USED it. I AM a VERY CLEAN person and have NEVER had anything like this ever happen.Started using it and noticed THICK BLACK STUFF SHOWING UP ON RANGE. Called Home Depot and Maytag NUMEROUS times. They sent reps out but NO ONE is WILLING to EXCHANGE this defective product. All I want is a range that DOESN"T PRODUCE an UNKNOWN SUBSTANCE that may be HARMING me. All I want is for SOMEONE to TAKE RESPONSIBILITY and correct the problem.

Bought an LG dishwasher in May of 2007, had first repair in December of 07-replaced motor. In January of 2009 the dishwasher broke down again, service man came out and replaced the motor again and dishwasher still did not work. Repairman then ordered a new mother board and upon its arrival put it in and it still did not work. He then ordred another motor which has now arrived as I write this but repairman has not shown up although he was to be here between 8am and 12pm and its now 11:35am and I have not heard or had any contact from the service company in regards to his wareabouts.

This dishwasher has been sitting in my kitchen since 01-16-09 unuseable and like a previous complaint my wife and I have been washing dishes by hand. Numerous calls to both Home Depot and GE which handles the extended warrenty on this product have resulted in nothing but the runaround and what even bother me more is that this product is still covered under a full factory warrenty from LG on all parts yet Home Depoot doesn't want to take the product back and either refund my money or give me a comprable product to replace the broken one. I have even gone to the store where I bought the dishwasher and now they are not reccomending LG due to fact that all of the LG dishwashers only use the Hot Water from the hot water heater and there dishwahers have no power boost to heat the water temprature up to a level which would sanitize the dishes.

Paying for a product and extended warrenty ( $700.00 ) and not having use of the product for now over a month and a half. Having gone to great lengths to contact personnell with Home Depot, GE, and LG and getting no resolution as to when this would be resolved nor any satisfasction as to what can be done to to appease me in my stating to all of the above that my confidence in the product is now completely waining and I no longer want the dishwasher and would like to have it replaced with another brand.

I purchased an LG refrigerator from Home Depot and had it delivered. From the first day, it was so difficult to open the doors because the suction was too strong. I complained to Home Depot who really didn't believe me. I called LG, who said to put WD 40 on the metal where the gaskets met. I did so and it didn't work. The warranty people did not want to make an appointment to come here. Apparently they think this is not a problem, but the integrity of the door handles is being undermined each time I open the refrigerator. The amount of pull that must be used to open the doors will soon destroy the handles. I only hope it is before the warranty expires. I WILL NEVER AGAIN BUY AN LG APPLIANCE, NOR PURCHASE ANY APPLIANCE FROM HOME DEPOT.

I went to purchase a GE 18 dishwasher that was on display (and had been for at least two (2) weeks), however, when the purchase was written up it came out to more money than the sign that they had on the display dishwasher; more than $100. The salesman then informed me that they didn't have this model anymore so I had to take another model at more money.

When I spoke with the assistant manager and told her that the dishwasher that they were trying to get me to take should be given to me at the advertised price, she said she couldn't give me an upgrade at that price. I told her that there had been plenty of time to change the sign over the weeks and I had only come in because of this advertised price. She still refused to honor the advertised price because the model it was advertising was no longer being carried. There signs should have been changed to reflect this fact not lure customers to this particular machine and then say it's not available.

i purchased 3,600.00 worth of appliances for my second home in cape coral florida from my local home depot. my wife and i thought it would be better to physicaly see the items we were purchasing rather than ordering on line. we were told that it did not matter that we were making the purchase in ma. because the appliances all came from the same place and were shipped out accordingly. the appliances were delivered as scheduled and when the delivery man removed the tape secureing the protective film from the stove the finish came with it. when i asked what happened, he said it was residue from the tape and it happens all the time and a good cleaning was all it needed. he was lying!

second and most important the refridgerator temp. setting can not be adjusted, causing all the food and drinks to freeze and explode. i tried to resolve this at the home depot i purchased them at which was less than 2 weeks after the purchase and was told it was maytags problem. maytag said it was less than 30 days of purchase and it was home depots problem. finaly home depot got maytag to handle the problems but there solution was not very helpful. they wanted to send repair man to evaluate. thats 1 day. then return to fix fridge on another day. if the repair does not fix, then reavalue and possibly exchange. the stove repair was scheduled for a different date from fridge.

this house is a vacation rental property and is 1200 miles from my residence so acommadating maytags solution will likely cost me over a thousand dollars in air fare not including car rentals and living expenses. lost income in renters due to not having working fridge. i told both maytag and home depot that i would be willing to pay my way there to except exchange but would not be able to fly down multi times to accomadate there atempt to repair. further more, why should i, these products are brand new.

i may have to buy new stove and fridge from local appliance store and store home depots in garage untill this is resolved. i hate to do that but i think any other way could snow ball into finacial hell. to date, 160.00 in lost food. 1 renter backing out due to lack of fridge $755.00. future travel costs to resolve. further lost rental income. i am a self employed contractor, so time is money.

Purchased LG Tromm from Home Depot, did not disclose the mildew/mold problem, even though their sales people state they know about the problem and try to disclose it before the sale is made. The units are horrible, the extended warranty does not cover as the repairman states I do not clean units. You should not have to do that much work for a load of laundry - an optional means optional not a must to keep your clothes from smelling like you haven't washed.

Will not purchase a LG Tromm nor Home Depot any longer - this is fraudulent.

After sixteen mounths this 50 inch just stopped working a green flashing light comes on and then turn red reading the reviews i see im not the only one something should be done about this magnavox know there a problem with these tvs because when i called them i asked the lady is this a common problem and she said yes, i doubt she works there now;

I had to do a lot of soul searching before i bought this tv because like everyone else theres other things that the money could be used for, i havent got 1800 to spend on a tv every 16 months ,this thing is lying in my garage cause it will cost 6-700 to fix. i think ill do without

This complaint is about bad rental time and bad customer service. On 1-10-2009 at 9:58 I bought a sump pump and supplies.($189.67) And rented a 2 submersible sump to get water out of my basement. Chris M. was the person that waited on me. Chris said bring it back about 2:30ish. I brought it back about about 2:30. Hugh said I owed for 2 discharge hoses. I DID NOT. Then he called someone and they told him thats the way the ticket prints. Then he charged me for 1. Also, the rental ticket said I check out at 9:39 and returned pump at 2:47. Hugh billed be for 6hrs($40.86) I DID NOT HAVE PUMP FOR 6HRS. Chris M. ticket said I checked out at 9:58A.M.

I was very insulted because Hugh H. made me feel as though I had stolen a hose. In so many ways said it. Home Depot is the one who stealing by having clock ran backwards. Saying your rental time started early than it really did.

We purchased a GE Fridge for our country home in Morrisburg, Ontario. We had to get our own mover as there was no delivery provided if you bought from the store. The saleslady gave us a name whom we called from the store and arranged to have it moved to Morrisburg for $100. When it was unpacked we discovered that there was a dent on the side of the door and a small dent on the side panel. Coming home that night we stopped at Home Depot to advise them of the dent as well as show the saleslady & manager photos of the dents on my digital camera. They said it would be looked after and we would get a call for someone to come and inspect and then the decision would be made either to replace the door or reduce the price.

Today I got a call from Moncton, New Brunswick warehouse, telling me that they could not locate anyone in the area to do the inspection. They said I would have to call any local repairman, pay for the inspection and then send the bill to Moncton. Then they would decide what to do with my GE fridge. It got me so mad. They told me I had no choice. I don't know what to do.

I bought a water heater from Home Depot on October in 2007.The water heater started to leak on 1/27/09 a year later. First we spoke to GE and they told us to take it out and return it to Home Depot at no cost. So a plumber I hired and myself went to the store to return it. There we met Jose and spoke about what had happened but when he tried to call GE they were closed. Put the heavy heater back in the car to go back the following day at eleven when he starts his shift.

Went to the store Jose wasn't there yet and met the rudiest employee there Mark one of the floor managers and He told us Jose isn't working today. Explained what happened, he just kept on asking for a receipt and we didn't have one. Explained we had no hot water for two days he didnt care to help just wanted a receipt. Tried to give him the number to call GE wouldn't call or help. Told us in front of everybody including my wife and two year old baby no receipt you aren't going to get [expletive] screaming it out loud. Told the lady at returns to refuse this return and not to help us.

Mark has absolutely no customer service skills what so ever. Finally Jose comes in remembers us from the day, before calls GE. GE Told him if a heater was bought before 2003 we get partial return but after 2003 we get a full refund or return in which I pointed out this policy for them (always read the small print). So Jose finally fixed the situation for us after going thru this ordeal for two days.

My mother who is a senior purchase a washing machine from Home Depot in August of 2008. When she purchased the machine there was a promised rebate in the amount of $79.00. She and I have been battling this matter still now in January 2009. She is entitled to it, we have the paperwork to show it. I have on many occasions faxed, emailed, talked with many people. I was promised by phone from the person by the name of Felecia I., thati in fact her rebate was going to be sent last week, January 6, 2009. They said they would call me when the check is sent via UPS. I try calling everyday early from California, but no answer, just answer machines. I have left many messages with my phone number and email. I get nothing in return.

had to replace ice maker THREE TIMES because it wouldn't work, got wrong part in once front got hot and smelled like hot wiring water freezes around the fan motor, IT ROARS, so we have to DE-ICE IT ABOUT EVERY 3 MONTHS which is a pain in the ass. Anything and everything freezes in the bottom left hand drawer

We are self-employed, so we have to entertain quite a bit, imagine the embarrassment when the the freezer starts making it's noise because it's froze up around the fan motor, or having to tell guests that they can't use the ice maker because IT DOESN'T WORK AGAIN, or my favorite, a guest got very worried we were going to have a fire because she could SMELL THE HEAT FROM THE FRONT OF THE EXPENSIVE LOOKING REFRIDGERATOR.

We bought 2 Magic Chef over the stove microwave approx 2 yrs ago. We put one in our home in Arizona and we took the other one home to Canada. They both do the same thing. They quite working when you try to make popcorn. The whole system shuts down and then you have to wait for it to come back up. Now the one here in Arizona quit after making bacon. What is that about???

I spoke to the guy in appliances at Home Depot in Arizona and he did not have a clue. Or he did not want to help. Is there any recourse that I can take? Other than the popcorn issue and now the bacon we have no other problems and it works just fine and looks lovely no cosmetic defects at all.

Bought a GE top loading washer for handicapped daughter on 2/3/07. Model SHDSR315DWW. We purchased the washer from Home Depot and paid $428.05. The machine has always made noise. In the middle of December 2008, it quit draining water and wouldn't spin. A church friend that repairs machines checked it out for her for free. He said it was the transmission. It would cost a lot to repair it. A washer transmission should last longer than 22 months.

I called GE...they said this is a special model that only Home Depot sells and nothing is guaranteed beyond a year. My daughter is disabled and having to go to the laundry mat which is a struggle for her. Plus, she is very tight with funds and it is costing her extra. She is on disability.

On October 30, 2007, I bought a freezer from Home Depot which had a delivery rebate of $65.00. Today, Jan. 6, 2009, they told us to re-submit and wait 8 more weeks (i.e. March 6) which will make it over twelve weeks.

They used the rebate for a sale and they have not done what they promised.

the pause button on circuit board would stop working..making where you could not either stop the machine or start the machine.

Finally..it got where you could turn the machine off and on and then hit the pause/start /stop button...

the relay that unlocks the front door..to start /stop machine...it got where it would not work at all..almost.

Repair man..says this should be in warranty but you need a new circuit board.

LG in Alabama...same run around..min wage shy Hispanic..sounded like she was 18..maybe...said..we can't even talk about whether you have a warranty until we have your date of purchase. Home depot can't give me date of purchase or receipt without identical credit card used.. American Express can't give out my past number from 2006 as the credit card number changed...So I have to go seek through all my
AMEX purchases from 2006 if I can find the records to find date of purchase...as Home Depot will not lift a finger to even find the date of purchase and they will run you from department to department...until you get tired and hang up.

Then I drive up there...the Appliance Department looks like the Domino Table at a Rest Home for men..no one doing anything other than avoiding a customer like me who needs service..not another new LG washer that doesn't work so well. One guy said...here is where to look for the serial number...'

thanks for that..Because LG wont warrant without date of purchase..and Home Depot wont give me date of purchase without a credit card number and American Express will not give me a credit card number as that was 2 years back..and it will take some time. Meanwhile...15.00 to the Washateria..while my 1100 LG machine..sit there..and maybe today it will wash.then tomorrow it wont..then the next day it might...and thank you LG alabama. I buy your expensive machine..and have trouble..and now I can't even get to first base to get my circuit board warranted by you or Home depot..and the 86.00 per call service guy can't fix it...so he just installs a new one and charges me 250.00 more dollars.

My washer broke at the beginning of December, I purchased a LG washer on December 31st. I was told delivery would be Jan 10th, called on Friday the night before ans was told 3P deliver service would deliver between 5pm and 9pm. The delivery never showed up. I was not even called or informed of any cancellation.

School starts again after the holiday break. We have no towels, socks, underwear or school clothes. I have to now go to the laundermat and spend a ridiculous amount of money to take care of my family. I have spent a fortune on a washer that nobody can tell me where it is.

The electrical panel is jammed and only lets me use two cycles. The environmental or whites. My laundry never smells clean. It seems and feels as though the soap never fully gets out of a load. Loads actually smell moldy and musty. The fabric softner option also does not work. Also my machine constantly says it is off balance. I have to adjust it several times within one load. I have had it balanced professionally and it is not off balance. It takes forever to complete a load of laundry because it says it off balance and stops. I have to go in move clothes around and start it up again. (sometimes 4 times within one load) The white cycle takes over 70 minutes. It is extremely frustrating trying to do wash with this lemon!

The truck deliverer refused to install my dishwasher because of alledged PVC Piping and not copper piping. He first only had a a srewdriver in his hand for a job that took considerable more. After an argument about instalation he refused and left the product in the middle of my floor. I then called a license plumber from Harper woods who came right out and installed my dishwasher with no complants about piping. If home depot can't hire people who want to to do the job they should get out of the business. Yes, they only refunded me the instalation fee The product good Home-Depot bad service.

Bought a dryer online, on Friday december 5th. Money was taken out of my account the same day. Called that night to cancel the oreder. Customer service said that the money would be credit back to my accont in 72 business day hours. That was fine until it did not happen. Called again on Thursday December 11th. Custermer servie said that they were sorry and they would take care of it. Gave them the credit card # and said that it would be credit back in 48 hours, that was not good but ok.

Monday December 15 Money was still not in my account. Called customer service AGAIN lady said that she would take care of it. gave her the card info again. She Said that the money would be their in the next 48 hours. What in the world is going on????? If I owed you money you would be charging 50% interest on that and be charging me a late FEE. I will not ever shop at another Home Deopt as long as I live!!!

Overdraft fees in excess of $140.

Bought a dryer online, on Friday december 5th. Money was taken out of my account the same day. Called that night to cancel the oreder. Customer service said that the money would be credit back to my accont in 72 business day hours. That was fine until it did not happen. Called again on Thursday December 11th. Custermer servie said that they were sorry and they would take care of it. Gave them the credit card # and said that it would be credit back in 48 hours, that was not good but ok.

Monday December 15 Money was still not in my account. Called customer service AGAIN lady said that she would take care of it. gave her the card info again. She Said that the money would be their in the next 48 hours. What in the world is going on????? If I owed you money you would be charging 50% interest on that and be charging me a late FEE. I will not ever shop at another Home Deopt as long as I live!!!

Overdraft fees in excess of $140.

I have been shopping in the Monrovia Store for years and lately it has really been very difficult to get anyone to help with anything. I spoke to an assistant and then the store Manager Max and he is one of the most impossible people to deal with. Ignorant and just plain mean. I bought a washer and dryer months ago and both have problems. I can never reach the store manager. When I do he never helps and I wind up more irrated than before. I am just tired of this and will have to get a lawyer to sue.

Washer has a problem with the tubs and the electronics and dryer always has a burning smell coming from the back.

I purchased the LG washer and dryer from Home Depot. Beautiful Red ones and paid cash over 2200.00 for them. I literally hate them. That was the worst purchase ever. No matter what you do you can't get the mildew sour smell out of your clothes. You have to immediately take them out of the washer and sometimes it still smells. There are times when I have opened the washer and the smell will just about take your breath away.

I like everyone else have to wipe the washer down around the gasket after every wash. It is gross. I rum bleach through the machine at least twice a week. I also have to leave the door open. It gets me to no in to pay that much for something so pretty by looks and you have to leave the door open. Everyone wonders why I leave the washer door open so I tell everyone that even looks at these machines to NEVER EVER EVER purchase one.

I have to double wash clothes which makes me use more water. Constantly have to listen for the chime so that I can RUN in the wash room to get the clothes out. I have to wait until I'm at home to wash no more putting clothes on to wash and doing other errands. You have to give these machines your 100% attention. I'm stressing over this and I can't afford to do anything about it since I have spent so much money on them. Guess this is a bought lesson of LOOKS aren't everything.

We bought a top loader Maytag Neptune as well as the dryer. We are having the same issues with mold and smell. I recently changed detergents as well as bleached my machine several times. Nothing has changed. Fianlly it stopped spinning and I refuse to put money into something that after reading all the reviews will not change.

We have bought Maytag products for years because of the name and reputation. I refuse to buy another Maytag! I think they should replace it free of charge. What happened to the quality that a product use to stand by. Also, I paid well over $1200 for the both. I have to spend money now on a washing machine that I really can't afford now.

I bought an LG fridge for 1600 dollars and the ice maker keeps on freezing up the ice into one big chunck. Called and tried to get them to take it back and LG flat refused. I guess they would rather keep paying for a service man to come out every other day until the warranty runs out. I tried to get them to let me pick out another one and they refused. I tried to get a return code from LG to get a differnt one and they refused. Telling me it's not their policy. Biggest peice of 1600 dollar junk I have every bought in my life.

The Consequences are such that we are now stuck with a brand new 1600 fridge that doesnt work. I will NEVER buy another LG product as long as I live and will tell every one I see that is going to buy one NOT to and tell them why. LG does NOT stand behind their product. As long as the company gets your money they dont care about the customer who bought it. SO MUCH FOR CUSTOMER SATISFACTION IN AMERICA ANY MORE.

I purchased a GE ADORA washer from Home depot. I purchased with confidence as former appliance reapiar person. I assumed Ge had addressed issues with home front loaders. I wanted to save energy/ use less water. Unfortunatley GE has dissapionted me as the washer is quite testy! Mixed loads, Balance, and stink upon extraction all are problems with front loaders. My problem was the rinse cycle not finishing. I was afraid it was the electronic timer.

However after viewing this site, I recognized a similar issue from a Fellow ADORA owner. The GE certified repair person pulled a bunch of muck from the draIN LINE FILTER! Technicians like to take credit even for the smalest fixes. This filter is located just behined the lower front panel accessable with a phileps and 3 screws. Why GE does not mention this in the owners manuel is beyond me. Hope this helps someone.

I was about to call the GE Techs as I dont enjoy fixing appliances. I would imagine the repair would have costed me $150 min. I was also considering returning the nasty oozing machine right to Home Depots door step!

I purchased a Maytag washer (MTW5870TW) and dryer ( a matching set) on August 27, 2008, which was delivered on September 4th. The washer began leaking the first week that I received it. I called Home Depot and they told me to check the hose, etc. Several weeks later it was still leaking. Asked that the washer be replaced since it was defective from the date of delivery - Home Depot has a 90 day return policy. The store manager, John Obersom ?? stated that it was the store policy that they did not have to honor the return policy (the website first indicates a 90-day return policy but later in the text states that they don't have to honor it - pretty deceptive)

On November 11th a service tech (A&E Factory Service of Jew England) came to the house and assured me that it was the pump and replaced it (cost$147.45). It was serveral days later that the washer started to leak again. Once again I was told by Home Depot that they would not replace the washer and sent a tech to repair the washer on November 22nd. This tech came late with a real attitude. He said that the transmission was defective and replace it (cost $309.29) Tech was in hurry assured me that is what the problem was and left without testing.

As soon as he left I ran the washer through a cycle and it immediately started to leak. I call the tech on his cell phone and he told me it was impossible and that he was now off duty to call the service number. I once again called Home Depot customer service and they spoke to the store manager who agreed to replace the washer. The washer was replace with a different model ((MVW500VW) which does not match the dry and does not have the same features as the first one. When I bought the washer and dryer, I bought a matching set for that very reason - not to have a missed matched set. Home Depot refuses to replace the dryer or give me a washer that would match the dryer. As an attorney my time is costly. I have spent considerable amount of time trying to resolve this matter. It seems that my only alternative now is to file a complaint with our Attorney Gerneral Office. Needless to say I am extremely dissatisfied with the treatment, service and product.

Purchased GE washer in January 2008 and it has been broken and repaired for water not draining coming up on the third time. GE tells me they will not replace the machine, this is normal to have it repaired this many times.

I am a senior citizen caring for a 94 year old mother and need the laundry services

Bought French Door refrigerator on 3/4/06. Paid 1792.75 for this frig. Started having humming noises withing 6 months. Repairman came for local appliance company and replaced icemaker and de-iced frig. He stated this was causing the fan to make this noise. Happened again within one year up to now. Cannot get an answer from the local Home Depot store as they do not service LG nor will anyone in the city because LG does not honor service contracts. All have been shorted by LG and now no one will service these. We have a 7 year warranty and no help is forthcoming.

I ordered appliances online with Home Depot. Delivery date was 11/1/08 (Saturday). Home Depot was a no-show. No one called me. I called customer service but they closed. I called Sunday 11/2 and was told I could find out what happened by calling GE in MO on Monday. I called GE in MO on 11/3 and was told, the drivers' notes weren't in yet and to call on Tuesday. I called GE in MO on Tuesday 11/4 and after a long time on long-distance hold was finally told the truck broke down. I did not believe this given that I was dealing with two multi-millon dollar companies.

So I called Home Depot and cancelled the order and was told the appliances had been delivered on 11/1/08. I assured them they had not. I gave my credit card info and was told I would have a credit in 72 hours (11/7). On 11/8 I received an email that my credit card would not be charged. It was. On 11/20 I emailed customer service that the charge was still on my card. I called my card holder but they said I had to wait 30 days. I got a message from Home Depot that I needed to call to process my refund.

I called Home Depot the next day - 11/21 and was told that my card would be credited less $79 that I had to obtain by submitting a rebate form for delivery charges. I explained that I didn't receive a delivery and was told that the computer did not allow this to be refunded. I obtained the form on line, which states 1. that it would be fraud under 18 USC 1341-42 to submit the form since I did not receive the merchandise or the delivery service and 2. that it would take 6-8 weeks to receive the refund...for service I did not receive.

Now I have to submit the form - fradulently - so I can perserve my 30 day limit to submit and I must send a formal dispute to my card holder requesting that they resolve this in the required 30 days. Other than a riduclous amount of time I have spent in the past and will have to spend to get the $79, just a violations of my rights under the Fair Credit Act and possible long distance cell phone charges.

On February 8, 2008, I purchased an LG washer #WM2455HW and the matching dryer #DLE5955W. The sales person made sure I was aware of the fact that the washer would shake like crazy when it was spinning and told me not to put it in the upstairs of our house. My laundry room is on the ground floor so, that was not a problem for me. I am glad we have sturdy floors. I was able to do all of my laundry in about four loads per week and was under the impression that I was saving water since I did more loads per week with my other washer. I was surprised to see that my water bill did not go down but had actually gone up several dollars after the first month and, I believe each month since.

Then the smell started... I always drain the pump after the last load and wipe the seal with a dry rag even though I was not aware that I would have to do this before I purchased the machine (it is a pain). This has not seemed to make a difference. Each week the smell gets worse, just like backed up sewer. The dryer has a beautiful large drum but, I was surprised again to see that it did not dry as well as my old dryer and the clothes are more wrinkled. It has even shut itself off several times saying that the filter needs to be cleaned. I clean the filter after each use and, if I am drying towels or other items with heavy lint, sometimes I will stop the dryer and clean the filter before it is finished.

I NEVER had this problem with my old dryer. I have not tried to contact LG or Home Depot about these problems yet but, thought I would tell my experience after reading all the others. So far I have had no physical damage but, the cost of the washer and dryer came to $1,974.79.

I opened a new business, Purchased lights from Home Depot and the started Blowing out. I called the company that made the lights because it was under warranty, and they came already 3 times to change ballasts but right now i have 5 lights not working int he store and its been over a month of he said she said

2 of the 5 lights that are not working are night light and becasue of that the store has no lights at night. which for one is a security risk and people cant see the store inside

We purchased an LG Steam Washer and Dryer at our local Home Depot on November 11 and arranged for delivery on November 15th. In anticipation of delivery on Friday, I pulled everything out of our laundy room so a new floor could be put down. I rushed to get backer board down, a new tile floor, grout and new baseboards and 1/4 round. Friday the Washer and Dryer were delivered only for the deliver people to discover the Washer was damaged. We were told since they were sold as a set, they couldn't leave the dryer and would have to take both back. A new delivery date of November 19th was arranged.

I don't know why it only took 2 1/2 days for the 1st set to be delivered but almost a week for the 2nd set. The same day, my wife contacted one of the managers of the local Home Depot and described the problem. She explained we did not have a washer and dryer, etc. The manager did offer to attempt to find us a loaner. We declined this. Her attitude then changed, saying, well, I don't know what you want me to do then. We patiently waited for our next delivery date which was 11-20. On the 19th, my wife receives a call telling that our new washer is in but the dryer was now on back order and they didn't know when they would have one. At that point, she declined delivery.

She immediately went to the local Home Depot demanding a refund. The person at customer service was extremely nice and helpful. She couldn't belive we spent $3000.00 and still didn't have our washer and dryer after 9 days. We had paid for this purchase on our Debit Card and she attempted to get us a cash refund. She was told they couldn't do this and it would be anywhere between 3 - 10 days before our money would be refunded. It is amazing that when we paid for the washer and dryer, the money came out of our account immediately but when Home Depot has to refund it, it takes up to 10 days.

We are still without a washer and dryer, waiting for our money to be refunded so we can go else where. I don't understand why it is going to take so long to refund our money. I don't understand why our dryer was suddenly on back order when there was one sitting on the truck on the delivery day. I don't understand why the 2nd delivery date was almost a week after the 1st date. Even the customer service representative told my wife that she couldn't believe Home Depot didn't do everything they could to have us a washer and dryer the following Monday.

It is a major inconvenience to be without a washer and dryer when you have a family of 4 -1 being a 14 month little boy. Home Depot did nothing to attempt to remedy this situation which shows poor customer service.

I purchased a dishwasher on 11-4-08 they said that all I needed to get was the install kit and I would be all set. They scheduled the install for 11-08-08 when the installer arrived at 15 minutes before the window they gave me expired they said they could not install the dishwasher because I have plastic pipes so they left. I called Home Depot that night(spoke to Nate) and they told me that it states that in my paperwork I need metal piping when infact it does not say that anywhere it says proper fitting. Since there is already a dishwasher there it would seem to me that there is a proper fitting.

When I spoke to Kate she told me that I didn't have pipes up to code and they recently changed it. This house was built in 1989 and was recently inspected and no mention of a change in code. Both Kate and Deshawn said that I needed to pay a plumber to come out and change the waterline to the dishwasher even though the exsisting dishwasher is also a GE. The solution from them was to have one of their plumber's come out if I was willing to split the cost I agreed. He came on wed 11-12 and put in connection he was instructed to put in. I spoke again to Deshawn and they set up another install appointment for sat 11-15. They came out but did not have the dishwasher. I called back and spoke to Deshawn again and he credited me $100 and assured me that this never happens and that he would get in installed on wed 11-19. When the installers arrived they said that connector was not the right size and they could not install it.

I called home depot again and spoke to Nate and Kate and they told me that they would send the plumber out again tonight to get it installed. The plumber called and gave a window of 3p-5p and at 4:50 pm he called and said he would be late and would get here at 5:30pm. When he arrives he states that he doesn't know how or have the proper equipment to install it. I called home depot AGAIN and spoke to Johnny he said what do you mean? I told him that when I spoke to Kate this afternoon and she assured me that this install would happen tonight. The plumber that was here this evening said all the eariler installers needed to do was go buy a connector because they brought the wrong one. I talked to the plumbers supervisor and he said he will have someone back out tommorrow morning between 8a-10a. I called home depot back and Johnny had already left.

So I spoke to Victor who was less then pleasent. I asked him when his store manager would be in and he said not tomorrow. I asked him to give him a message and he said I should just call back and I informed that everytime I call to speak to him (Bruce R) he is not there and I get Deshawn. I asked him how to contact the corp office and told me if I wanted that information I had to look it up online myself. I asked him again if he could give me the number and he basically refused stating he didn't know it? I will be calling home depot in the morning I don't feel that me paying $531 for the dishwasher and $55 dollars for the plumber and home depot giving me $100 back was sufficent. It might have been before today but not anymore.

very disappointed with lg machine and onestly beleive my young childrens health is at risk not only there self estime as smelling like milldew at school.very unhappy with product and home depot for pushing such a product on a needing consumer.

. The man I hired went down to pick it up and discovered the store sold it again to someone else.The store then gave him a gift card and he went to 3 other Home Depots to try and fine one. He found another floor model in the Berlin, NJ store. He picked it up and brought it to my home. It was too late in the day to start installing it, so he left me a note telling me what happened. I had to pay him a day's wage for all this. I noticed the insulation was ripped and the door did not close properly. Also it was scratched.

I went down to the local store and raised hell. Since it was evening, the person in charge was not the manager and he arrainged for the second dishwasher to be picked up and deliver another one, but it would take another week.I had a broken dishwasher in the kitchen at the other one in the livingroom with a shower scheduled for the weekend. The paperwork has dishwasher #2 for pickup and delivery of #3. The day it was delivered I had to again pay the man I hired to be here with me and even though your people was supposed to install it, my helper ended up installing it. I gave all the paperwork for the second dishwasher to the 2 men who brought the third dishwasher. Then when I started to get bills with the purchase of 2 dishwashers on it, I first called the store and after repeated efforts to get my bill corrected I went down to the store.

Again it was evening and none of the supposed top managers were there. Only the guy in charge for the evening. I blew up. He told me to contact the credit card company which I did. A few more months went by and the credit card company denied my claim and told me go back to the store. We were now over a year since all this happened. 2 more trips and I got to speak to a man called Frank. He attempted to help me. He asked for any paperwork I had which I supplied whenI returned to the store again today. After leaving the store, I received a call from a women named Cherly who was down right rude and inferred it took me 2 years to attempt to solve this problem.(She obviously does not know how to count, I bought it in 6/07) Then she said her manager, Frank, told her to put through a credit to the credit card company "to make me happy". She spoke sharply and totally does not seem to understand this whole mess started because the store made a mistake. I told her my lawyer who is also my son, told me to go to the TV action news who investigates this type of problem to get them settled. She then said she was not allowed to talk to me because I "had a lawyer" She spoke to me on my cell phone.

When I got home I also found another message from Cheryl on my house phone that was just as obnoxious. I will never buy anything in your store again. This cost me the wages of the man I hired for 2 days, I have had to take time off from work to attempt to catch the "real managers" during the day and all this agrivation. Let alone the multitude of phone time with the credit card company. I work full time and my job requires me to be out of the area for days at a time, so Cheryl's tacid comment about calling me and nobody answers is still obnoxcious. I have to work like everybody else to pays my bill. I figure the cost of my time and days missed from work on this problem cost more problems for me. I will now write a letter to the Better Buisness Bureau and a complain for shoddy practices against your company. The only person in your store who even spoke to me properly was Frank.

Here is the problem . They talked my wife and me into buying all these appliances to get a rebate and then open up a Home Depot Credit Card for another 10 percent discount. So the first of October when we opened up this line of credit to buy these appliances at discount we also made a $1000.00 payment. We have not been able to get our money back after several calls to the store and the Home office. WE were offered a store credit but we want our money back. About a week ago they called from the home office informed me they were sending back my money but it never happened. I went back to the store last saturday to ask for my money back and they put me on the phone to their home office. I have been told I will recieve my money back in 14-30 days. I do not trust or believe them.

I purchased a Maytag Neptune Washer and Dryer in late 2001 from Home Depot. Eventually I noticed mold around the rubber seal and did my best to clean with bleach but it was constant and wouldn't all come off. In 2005 the machine began holding a lot of water and I was constantly having to repeat the rinse and spin cycle to empty the water enough to take the clothes out. I called Maytag and found out that my brand new washer and dryer were both already owned by someone else and repaired by Maytag. I also found out that there was some sort of settlement that I just missed the deadline for and I wasn't informed of it since the products were already registered to someone else.

I called Home Depot and they told me that Maytag must have made a mistake and that they don't sell used appliances. I told them that I don't think they would have made a mistake on both my washer and dryer. I could see maybe one mistake, but two mistakes and the previous owners also live in my town. I argued over the phone for months about this. Finally I went to the store and after talking to Carol from appliances and the district manager who happened to be in the store that day, they decided that the only think they could do for me was have Maytag repair the washer and bill Home Depot directly. I was told that Maytag would be contacting me within a certain number of weeks.

After giving them more than enough time I called Maytag and they had no idea what I was talking about. So I called Home Depot and they told me they would call Maytag back and I would here from them soon. I waited a few more weeks and called Maytag and for months I went back and forth but was never able to reach Carol so I just had to keep telling my story to the person who answered the phone and would take my message. After several months I gave up because I wasn't getting anywhere. I filed complaints online against Home Depot and Maytag and never hear from anyone. Lately the mold is so bad that I have to use at least 5 fabric softened sheets in the dryer for each load to make my clothes not smell terrible. I have bleached it over and over but it doesn't help.

The other day when I tried to take my clothes from the washer and put them in the dryer water spilled on the floor when I opened the door. I closed it up and tried to get it to empty but the maching started making a really loud noise and smelled like something was burning. This washing machine is a piece of junk. I think Home Depot should either refund my money or replace it with one that was not previously owned. I am scared to try to turn and on again to fix it because I don't want it to catch fire. I also think the mold could be causing health problems for us since it is black mold.

I want Home Depot to be held responsible and replace my machines with new ones. They can claim it wasn't used all they want but still to this day after calling Maytag at least 20-30 times it is still registered to the previous owners. I have had many clothed ruined by this washer. Anything that is while or light colored is ruined even from one wash. I have probably had to throw out over $3,000 worth of clothing, bedding, etc. because they have been stained with the mold.

Last Summer I bought one Remote Transmitter Temperature probe units at Home Depot. Model #ET-71 HD/SKU #294-811. I used it two times and it worked great. I couldn't have been more pleased. This morning I got up at 5:30 to start smoking some meat for a family gathering and after getting the grill and meat all set up I found the temp sensor did not work. The units seemed to be responding to each other but the Temperature reading was about 110 to 120 degrees in cold meat.

Luckily I had another unit, not remote, that worked perfectly. Needless to say I was not happy. Spending $40 on a unit for two uses seems a bit expensive.

I purchased a Maytag gas dryer from HomeDepot and the website told me the delivery date, I recieved an email that had the same delivery date. On that date, there was no delivery, so I called to check the status of my order. I talked to three people at that number, and was informed of three different things. One person said the date had been changed and I would get a partial refund, another said the order had never been placed, but my credit card had been charged, and the last (the supervisor) told me that my order had been canceled, and my credit card had gotten a full refund, but that I needed to wait three days to see it on my account.

Well, I waited the three days, and lo and behold, there was no refund on my account. I called on the fourth day and talked to the same supervisor. He told me then, that he had not told me I had gotten a refund, but that he could give me a refund if I wanted it. After I said that I could get my lawyers to contact him, he made a conference call with me to someone at homedepot store, and she took my credit card number again, and said she had just refunded my money, and is sending out a receipt to my home. Hopefully this isn't another lie, but I will wait and see. I will never shop there again.

I have not seen any consequence yet, other than they took my money, did not provide a service or product, and all the while they said I would be getting my money back. I hope I do.

I bought a maytag neptune washer on july 8 2005. It worked ok for about a year and then i started to have problems with it. First it would not turn on then it will not spin out. I was not informed about the recaal at the time I bought it from homedepot or from maytag. What is the problem with this company are they not responsable for there praduct or are they ripping off the public.

I think that maytag/ whirlpool should be held responsable for there bad products and made to buy back ALL of the neptune top load washers. I had to buy another washer.

Bought a 27 inch range. The only 27 inch range made by any manufacturer so there were no options. I have same range in my home installed years ago. Bottomline, The installers showed up and said they couldn't install it because the range was too short for the opening and I would have to find a carpenter. Keep in mind the same range was installed years ago. They said it wasn't installed correctly at the time.

They would not take the range back to home depot. called home depot. The would not take it back. Said I had to call GE. Ge would not take it back. Buyers remorse they said. Said it was Home Depot's responsibility. Called Home Depot again. The only way I can get it back to the stare is to rent a truch fromthem at 20 dollars and they will pick up. What a runnaround.

I bought all new appliances from Home Depot, along with extended warranties. I was moving to a new home. The fridge was backordered and no one told me. Found out the last minute, and ordered one I didn't really want, just so I could get delivery on time. Many, many phone calls later, they delivered a day early, I had to race to meet them. The delivery people said they do not set things up for me. We had to set up ourselves! The risers came later, backordered, then we got extra ones.

It took at least a year for home depot to get the bills straight, and they double charged us, and did all kinds of whacky things with the bills. I had to go on the phone at least 20 times and make several trips to get them to straighten this out. That is my past experience. I will never deal with home depot for appliances again. Now, less than 3 years later, the fridge that I didn't even want has broken down.

Now I am finding out how useless the extended warranty is. I have to wait for over a week just for someone to LOOK at it. How am I supposed to survive all that time without a fridge? Time off work on several occasions, time on the phone and not able to work, and now inferior products and extended warranties will cause me more hours off work. I'm so tired of having to fight for things that should be automatically taken care of when you buy something.

I purchased a Haier Refrigerator (HTQ21JAAWW - 20CF) on 05-01-06. Not being familiar with the product brand, I bought an extended two-year warranty, which ultimately resulted in one of my more prudent decisions. I have experienced many of the problems of others, already entered in this web-site, but to make a long story short, as of 09-18-08 the product was deemed non-repairable.

As a rule, I usually would not buy the extended warranty; however, under circumstances (already discussed,) in retrospect,it was a wise decision. I visited two Home Depot Outlets today and found out that these two stores no longer stocked the Haier-brand larger refrigerators. A person would truly have to be hair-brained to take a chance on a Haier-brand refrigerator product after having read of my (and others') experiences noted on this web-site. I AM quite satisfied with Home Depot however, and the services of the extended-warranty insurance company, Amercan Bankers Insurance Company of Florida.

I am receiving a comparable replacement as per the terms of my extended warranty contract, which expires 05-01-09.

I just found that there are two credit, judgements filed against me for accounts for a product I purchased back in 2002. The items purchased, a washer and dryer from Home Depot were not only paid in full, but I made payments every month, even though it took over six months to get a repair done. I never received a bill, but I made payments in excess of the minimum payment and once the repairs were completed, I paid off the balance. I received a letter of apology from about the error in having this judgement levied against me and was told that it would be removed.

Apparently, accounting office never notified legal department and contracted local law firm of this error on [their] part. This just cost me an auto loan and additional problems. I am having difficulties with American Express as they are concerned over these two, specific judgements.

I brought my LG LSC27931ST on 8/3/08 from Home Depot. So far I wished I never brought LG refrigerator.. The customer service [is bad] and I can't seem to get them out to fix my fridge, since 4 days ago going through LG help line, then I called Home Depot and spoke to the manager, he seems to be promising but we'll have to wait and see to trying to get this frige fixed by the end of the week.

The fridge has been warm for 5 days Their servieces is so back between LG and Home Depot. I wish there's a better solution but to wait on them to call back. I wouldn't recomment LG fridge to anyone!

Last July 22, 2008 we bought a stainless steel refrigerator GE here in Las Vegas. However, the refrigerator is defective. When we called Home Depot referred us to GE Service. The serviceman came three times. The third time he attempted to fix but he was unsuccessful. He informed us that he will inform his supervisors and he said that we will just wait for their call. We waited for one week but but there was no call.

Finally, we went to Home Depot to inform them what was goin on. Home will not allow to return the refrigeror or will replace it, because they said it was over one month when we purchased. Home Depot wants us to keep the refrigerator and GE will fix it for us. It is so unfair that we bouth a brand new refrigerator but we are getting a lemon. We are so disappointed as a loyal customer of Home depot. If you go back 3 or 4 years ago, all our appliances, blinds and tiles were purchased from Home Depot.

On 5/27 my husband and I went to home depot to look for appliances and carpeting as we had just purchased an older home to remodel. We purched all Maytag,as they were having a large sale and you received a rebate of $ 400 if you bought the qualified items. We ordered matching washer ans dryer, stove, refrigerator, and dishwasher. These items were not to be delivered untill we were moving into our home which was to be 7/17. So on my papers it stated delivery 7/17. Well, here we are moving into our home on the 15th and our appliances would be there a a couple days.

On 7/15 I received a call from Whirlpool that my appliances were on back order. Let me remind you they were purchased 5/27. So now they would be there 7/31. Not having a thing to cook on or to even keep things cold we started filling ice chests. I contacted Home Depot and expressed how, we'll say, unhappy we were and they went to another Home Depot, filled our order, except frig that would be delivered 7/31. We noticed our washer and dryer were not perfectly matching but couldn't remember exactly what they looked like in the store. Ok, now we are spending over $3 a day to keep food cold, what a hassle.

On 7/29 Whirpool called again saying my frig was still on back order. Now here we are, if we cancell our order we loose $ 400 rebate so agreed to wait again. This time delivery was 8/9. On 8/7 we received another call from Whirpool. It seems they can't get us that frig as it has become obsolete.I phoned Home Depot, they ordered me a new model, which I got a week later. Now it's time to fill out rebate as I have all appliances and serial numbers. I took all my papers to the appliance department and Beth started to fill them out.

They delivered me the wrong washer. Mine was over $100 more than the one I have. They wanted US to return the wrong one and we said, you deliver us the right washer and you can have yours back. This is 8/28 and I still haven't heard a word about the trade. Sure has been a long struggle since 7/15 and hope someday to get our washer and rebate check so we can go to Lowes and get the last few things for our home to be complete.

we spent way over $100 for ice, which we were told they would give us $100 to compensate. We'll see

I had a stove/refrig. picked out at Home Depot. The HD appliance specialist was wonderful. I had purchased 3 Home Depot coupons for $18 for 20 percent off up to 3,000 on eBay. When we presented them to buy our stove and refrigerator, we were told by HD manager they never accept 20 percent off coupons and it was a scam, and coupon was no good. The coupon looked very legitimate, and had the Home Depot Insignia front and back, scan code, et cetera. I asked for a statement to the effect that it was not their coupon, and the manager would not give me such statement. I explained I needed something in writing so I could go back to eBay with it if I were scammed.

He asked me for the coupon, which I gave him because I had two more. He said he would give me 10 percent off instead of 20. The store was already having a storewide sale at 10 percent off, and I figured okay, I would at least get 20 percent between the storewide sale and the 10 percent the manager offered us. The clerk and manager had taken our paperwork we were given by the appliance specialist who wrote up the order less our coupon so we no longer had the figures. We had a pressing appointment, and this had taken way longer than we expected, so my husband just wrote the check for the amount they presented to us.

When I arrived home I looked at the invoice, and we had actually paid MORE than the storewide sale price, and NO extra 10 percent from the coupon fiasco. It took three attempts and two days to call the store before I just accepted their offer of a correction to the storewide sale price and $200 discount, - not necessarily to my satisfaction, but I was tired of struggling over it. They are holding our check for ten days until it clears, and then we are supposed to go to the store and pick up our refund or credit for the amount they overcharged us. I have to trust that they will.

In the meantime our appliances arrived, but the guys who brought them were trouble from the minute they jumped off the truck. The one asked my husband for his power drill as their's had died. The one guy sat on top of my new refrigerator in the street trying to remove the doors. The other guy brought in the tray to the refrigerator and crashed it in our doorway. I asked him to set it down. I wanted to tell him how hard I worked for these appliances and to please be careful. He mumbled something nasty under his breath, would not look at me, and said he didn't have to listen to me, and was just thoroughly rude. His dress was very unprofessional and inappropriate, and his attitude was bad as to be scary.

My husband told them to just put the appliances at the door and we would take them in and set them up ourselves, which we did, and I am so glad we did. I actually quickly snapped a photo thru the door of the guys with the one sitting on top of my new refrigerator, because I was concerned in case we had a problem, and I'm just glad we did not let them do anything further than to leave the appliances off the truck for us to take care of. A horrible experience in every way, except my appliances are safe and seem to work fine.

I still do not know for sure if our Home Depot coupon was really a fraud as we were told by the manager. I was later told these coupons are given to store employees. I don't know what to believe. I also spent a lot of time trying to get to the bottom of the actual price we were being charged. Finally, I feel we paid for a delivery service we never received, as this is built into the price somewhere even with a rebate. I would not buy anything major at Home Depot again.

I purchased an LG refrigerator 2 years ago from Home Depot. Imediately after I received the unit the plastic funnel that directs ice from the ice machine broke. I was not able to get a replacement part. The part that was offered me did mot fit. Later the plastic drawers in the refrigerator broke, which I have been patching with crazy glue. The plastic in the unit seems to have a lot of filler in it (feels dry instead of slick) - manufacturers put filler into the plastic to deduce costs.

Lately the ice dispenser keeps freezing up. I will not buy LG products again, and I do not recommend them. I got screwed buying LG. I do not believe there is anything I can do but give it away - I don't want it.

I purchased a range and refrigerator from The Home Depot in Easton PA. To begin with, the salesperson entered my order incorrectly. When the woman in Customer Service brought that to his attention and asked if he would delete the order and enter it correctly, he said he would do it correctly on the next order and left us at Customer Service. After Customer Service entered both orders, I realized that she entered the wrong price for the refrigerator. ( it was showing up over $100. more than what was advertised.) Again, she had to void the order and start over while I went back to Appliances and pulled the display tags for both appliances. My total order was almost $1500.00. You would think that the sales staff would point out that there is a 15% restocking fee on returned items.

At any rate, the appliances were delivered a week ago and they don't fit. As soon as the delivery team put them in my kitchen, I could tell they didn't fit and asked them to take them back immediately. They refused and told me to keep the appliances ( and use them!) until I went back to Home Depot and found something that fit. I insisted that I really did not want them in my kitchen, they didn't fit, and again, they refused to take them back on the truck. I immediately called the store and told it would not be a problem, but I had to wait 24 hours to make arrangements to have them returned. I waited the 24 hours, the sales person I spoke with earlier was off so I was given to someone else who really couldn't help me.

Two days after that, I received a call from someone named John who told me there was a 15% restocking fee and I could either pay another $65.00 to have this independent company pick up the refrigerator, or I could return them myself. The next day, I went in to the store and spoke with Frank, the Operations Mgr. who reinforced what John told me re: restocking fee & delivery fee. He asked me to replace the appliances with something else. I told him I had been in his store on 3 different occasions and no one offered to help us. One night, we walked out because we couldn't find anyone to help us. I also told him I couldn't find the correct size at Home Depot. He asked me if I purchased new appliances somewhere else, and I told him I purchased them at Sears. He basically said, we can get the same appliances that I ordered through Sears.

I left the store to have dinner & returned about 2 hours later. I told him I didn't want to do business with his store & I wanted the appliances picked up. At that point, he said they would waive the $65. delivery fee, and they would try to have them picked up Monday or Tuesday. (This was Friday evening.) Today is Monday, I called the store twice, and spoke with Frank once, who said, Oh, didn't they call you? I said they hadn't and he said he would call them. It's now 7pm and I haven't heard from anyone. If I have to return them myself, I will, but I do not want to be held responsible for any scratches or marks on these appliances.

I'm preparing to put my home up for sale and cannot do so until I get these appliances out of my home. Additionally, I'm probably going to be held responsible for the restocking fee which comes to $400. Almost the price of a new range and $400 that I can hardly afford to throw away.

Customer service is a joke. If I had known I would have this much trouble getting repair service I would have purchased it elsewhere. There is also an issue whth the door, it makes a loud noise when opening and closing. A maintence agreement was purchased at the time of purchase which appearently means nothing. You can get tha kind of service from the big boxes!

Over the telephone, I changed my order to a 36" Thermador gas cook top and a 36" Jenn-Air stainless steel microwave hood on the associate's advice. She assured me that the order was placed and that the installer would contact me as soon as the items were available to be installed. However, when I contacted the Expo appliance center at 1-800- on July 7, the customer service rep told me that not only had the order not be updated, it had never been placed.

I then returned to the Expo on the afternoon of July 7. The manager of the appliance area worked with me to update my order. After speaking to the installer on the telephone, the manager informed me that I should not order a microwave hood. I placed my order for the 36? Thermador stainless steel gas cook top and a 36" stainless steel Thermador hood. I paid for my order in full at this time. I was told by the manager that the installer would contact me as soon as the order was ready for installation.

However, I received a telephone message from the Expo appliance center on July 11, telling me that the Thermador hood that the manager had ordered was no longer being manufactured. I spent an hour back at the Expo trying to get someone to understand what the problem was and correct my order. I finally ended up ordering the 36" Jenn-Air microwave hood after the original associate I had dealt with spoke to the installer again about my order.

I then contacted the Expo appliance center on July 21, and to a customer rep who told me that the cook top had been sent to the installer, that the hood had arrived, and that she would call the installer to pick it up. I contacted the Expo appliance center again on July 24, 2008, and was told that all of my appliances had been picked up by the installer and that the installation company should contact me shortly. The following day, I contacted the installation company myself after failing to hear from them.

My installation finally occurred on Tuesday, July 29, but the installer was unable to complete the job at this time. Again, I was forced to contact installer myself after failing to hear from them as to when the cabinet doors and metal facing needed to complete the project would be ready. As a finishing touch, the installer missed the appointment on August 7, to install these items, but did not bother to contact me to let me know that they would be unable to make the time scheduled. I had to call the main office myself in order to track down the technician who was supposed to do the installation.

My project was delayed by a month. As I am 8 1/2 months pregnant, this does not leave my painters enough time to reinstall the sheet rock that the Expo's installers removed and repaint the affected rooms before my baby arrives. Since completing the project as quickly as possible was my whole reason for going with the Expo in the first place, I am really unhappy with the result. I would rather have saved my money and not paid the Expo's premium prices and have used the time to find a competent kitchen planner and contractor.

To my dismay, I called Home Depot about the order. I spoke with a female manager, do not recall name, and she told me another manager will call me to straighten out the problem. I called Home Depot back the next day, since no one bothered to call me. I spoke with Mark, another manager, and cancelled the order after I explained what had happened, but he could not assure me that the restock fee could be removed and again was told another manager would call me to let me know the final decision due to the circumstances. Couple weeks later, I get a bill from Home Depot credit card. I called the card company to inform them the order was cancelled. The representative tells me to ignore the bill because the refund was not applied to the card.

Recently, last week of July, I get another Home Depot credit card bill stating that my account was default and late charges were now applied. I called the Home Depot credit card company again, July 30 2008 and spoke with a representative. She gave me two options, put a dispute or deal with Home Depot, I told her I will do both. I asked her if I was reported to the credit agencies as delinquent and she told me she could not tell me that. I told me it was my account and couldn't understand why she could not tell me that information. She told me that I needed to contact the credit agencies to find out. I requested to speak to the supervisor.

Joy, the supervisor got on the phone and informed me that it could not be done that I needed to contact the credit agencies. I told her that this was ridiculous, it was my account. She then laughed on the phone and said, there is nothing she could do or I could do about it and asked me "what are you going to do about it". I promptly told her that I wanted to close the account with them, and I never wanted to do business with them or Home Depot again. She then tells me she would report to the credit agencies that I was wanted to close the account because I refused to be reasonable.

On Aug 6, I get a called from Home Depot credit card collections, and spoke with Patricia. I informed her my ordeal with the credit card department. She apologized and informed me that my account was not reported to the credit agencies as delinquent. I thanked her and told her that was all I wanted to know. She again apologized for losing a good customer since I had always paid my balance in full.

I bought a Mayag Washing Machine Epic Model # MFW9800TQ at Home Depot. It was delivered July 23, 2008 and was installed by the delivery man. When it was operated, a small amount of water comes out and it flushes on the screen sensor F 11 and it will not spin at all. Meaning to say it is not working. I called the Home Depot customer service, Home depot care one, Home depot store with one answer to deal or call Maytag company which I did.

Maytag Company send the A&E technician 12 days after the delivery. I called Maytag beforehand to expedite to send the technician informing there is water inside the machine that causing the machine to be rusted but no avail. They said it was fully book until July 12. The technician found and reported communication problem ccu / mcu board, meaning to say not only one deffect but two deffect which I have to deal with it from time to time. What about if the warranty expired ? It will drain your pocket to repair and mintain it.

The Home Depot and Maytag Co. refused that I will return or to be replace a new one. They insisted to go with their offer which to repair the washing machine that I just bought it and never use it. Where is my right as a Consumer? Like I'm buying a second hand machine, with the same expensive price that you can not use it. I refused to cooperate with them to repair the machine because I feel I am cheated with this two companies. How it was a frustrating, humiliating and unfair experience to shop at Home Depot with a damage product that you couldn't return and replace it.Ripoff to you

Home Depot and Maytag.

To the consumer, be careful to shop at home depot with their product promotions that really it doesn't work. The first thing they did, they refused to give me and increase of my Home Depot credit which supposed to buy the GE washing machine. Then the folowing day July 18 they send me an email to call the Home Credit Card Service about the increased my credit. I called them and to my surprised in a second they incresed my credit limit enough to the washing machine. Now that GE washing machine that about to is not available anymore so we ordered the Maytag front loader washing machine which is not working and damage one. Is it right or fair to pay my home depot credit card which I used to buy this washing machine that I cannot enjoy to used it because it is not working at all?

Do this two companise have the right to to refused to replace this washing to a new working one. The damage they've done is I've have no washing machine to use because they hauled already the old one. I have to go to the laundry store to wash our clothes with extra time and more moneyto spend. I have to pay my home depot credit card with the interest which I used to buy this damage washing machine and I never used it. With my family having two kids we feel uncomfortable and dissapointed that we went through this kind of a problem. I hope and I'm expecting that somebody could help us out.

I called corporate office to see if they would assist me in getting results. They joined Home Depot in their string of lies and did nothing. I asked them to let me return the washer. The latest offer is I can return the useless washer if I will sign a release absolving them of all responsibility. I'm not signing anything so I am stuck with a worthless washer and having to use the laundrymat. I have the bill to pay on a useless washer and the 35 mile round trip mileage to use the laundrymat

I must say, anyone who wants to special order anything from this outfit should really think twice, especially if you have a time line for delivery. I've special ordered twice from this specific store and both times, they can't deliver even close to time frame I was quoted.(both times items to be shipped to store for customer pickup)

This last time, ordered a dishwasher -- store checked and had 17 of the specific model in New Jersey (site they receive deliveries TWICE a week)and should be no problem, delivery expected in 10 days. Now, at the end of 3rd week(almost into 4th week)since ordered and paid for in full, they have NOT EVEN SHIPPED the item yet. Went into store and had salesperson call --- said would maybe be on the next Fri or Monday shipment. Checking their web site to check on order, STILL not even shipped yet. (has only said on web site, for 3 weeks, that order in transit, not shipped.

Been without dishwasher for over 3 weeks now and becoming totally discouraged with Home Depot service/deliveries. Come Monday, if order isn't at the store, or verified that is shipped, am planning on canceling order and demanding full credit back. Will then buy same unit from a more reputable operation that either has item in stock or can specify 3-5 day delivery. Must say, am disappointed that I didn't go ahead and order from Sears as they have ALWAYS delivered on time!!!!

I must mention, the agents were least courteous and did not have the right attitude to explain what is required to install the new appliance. After repeated request, I could gather their request for an electrical outlet. I was told to reschedule the delivery when the electrical outlet is ready and these agents did reconfirm that they would come back to deliver and install. Spoke to Home Delivery America customer service representative and rescheduled the delivery for 7.9.08. 7.05.08: Hired an electrical contractor and completed the work for the electrical outlet as requested by the delivery agent.

7.09.08: As per schedule the delivery agents came home, however they would just deliver the appliance and categorically refused to install the new appliance. Reason, the new appliance is a slide-in electric downdraft and they are not contracted to install. Spoke to customer service at Home Delivery America and I got the same reply and they asked me to contact Home Depot local store from where I had purchased this new appliance. When I contacted, The Home Depot local store now reversed their stance (that is, what they told me during the purchase of the new appliance) and informed about their inability to install, as they are legally bound to deliver and not install the appliance.

I did contact Jenn-air and got a different reply. I was told all the Jenn-air appliances sold by Home Depot must be delivered and installed by Home Depot certified technicians. I went and met the sales rep. at Home Depot and he compiled detail statement of outstanding issues and forwarded the complaint to his head office in Atlanta.

7.10.08: Did contact the Home Depot local store and they echoed the same reply from head office that, "Home Depot will only deliver this appliance and it is the responsibility of the customer to install the appliance or contract the work to a professional installer." As I did not have cooking range for nearly a week, I was forced to abandon my fight about who will install the appliance and seek the help of a professional installer. I was fortunate enough to get a professional installer and the appliance got installed on 7.10.08. The installer was baffled as to why the delivery agents wanted the electrical outlet in first place, as there was provision in the new appliance to directly wire the electric range. I had to spent $350.00 to install the appliance and another $150.00 to provide with an electrical outlet, thus Home Depot and the delivery agents together scammed me for $500.00.

I would like to echo my appliance buying experience from Home Depot and I would like to warn all the future Home Depot appliance buyers. If there is any closure to this case, please take appropriate action against Home Depot and Home Depot to refund the $500.00.

Home Depot does not stand by its service warrantys. We bought a GE front load heavy duty washer with a four years service contract for an extra 200.00 Not only did Home Depot not service the product in a timely manner, we were bounced back and forth between Home Depot and its service contractor, neither taking responsibility for a series of mistakes that took over four days to correct. We were treated in a very rude and cavalier way by management at Home depot, and by the customer service line for Home Depot.

I have since learned that Home Depot buys in bulk and accepts seconds in their appliance dept., which means that they are selling items as new when they may be rebuilt or a factory reject. Fraud, I believe is the word. Coupled with a useless warranty. Of course we will never set foot in Home Depot again.

We were forced to buy another machine.

Home Depot does not stand by its service warrentys. We bought a GE front load heavy duty washer with a four years service contract for an extra 200.00 Not only did Home Depot not service the product in a timely manner, we were bounced back and forth between Home Depot and its service contractor, neither taking responsibility for a series of mistakes that took over four days to correct.

We were treated in a very rude and cavalier way by management at Home depot, and by the customer service line for Home Depot. I have since learned that Home Depot buys in bulk and accepts seconds in their appliance dept., which means that they are selling items as new when they may be rebuilt or a factory reject. Fraud, I believe is the word. Coupled with a useless warranty. Of course we will never set foot in Home Depot again.

We were forced to buy another machine.

The model of dishwasher I looked at the store had the bottom rack that I wanted.LDS 5811 I think. I was upgraded to LDF 6920 I do not like it as you can not put bowels or pans in it The dishes fall together and do notcome clean. I don't feel that I should not have more expense buying another rack when what I thought I was ordering. After doing the install I find out I did not get what I wanted.

I am an assistant director at a child care center Sierra Vista AZ. We had schedule an in door field trip for our children with the Home Depot. They were to come to our center and teach the children how to build a certain project. The children were so excited for this particular field trip. So you can imagine that when they did not show up and did not return our call, they were devistaed. This field trip was planned two months in advance. This shows the quality of service that Home Depot provides.

Another personal incident that happened to me, was when I bought a vaccum cleaner at the same Home Depot before the incident listed above. I took home a brand new vaccum cleaner and tried to use. The belt broke during the first use. I tried to take it back but the manager by the name of Mike told me that it was silly that I was trying to bring it back for a belt. He told me not only would he not replace the vaccum, he would not even replace the belt. Two months later after I replaced the belt myself, My vaccum broke and I had to replace it with another one NOT FROM THE HOME DEPOT!

On June 13th, 2008, a new LG brand front load washer and dryer were purchased from the Grafton, WI Home Depot store. The delivery date was set for Thursday, June 19th, between the times of 3pm and 7pm. The delivery service, RAS Appliance Service Inc of Muskego, WI (which I was told is an extension of Home Depot) showed up at approx 3:45pm. The units were unpackaged and installed by the RAS delivery personnel. One week later, my wife noticed that a load of clothes in the dryer was not completely dry, minor dampness was present in some of the clothes, which should not happen because it is a feature of the dryer to sense when all the clothes are dry. I instructed my wife to try another load and it did not happen again until the following week.

We were about to leave on vacation over the 4th of July weekend, so I told my wife we would have to live with the situation until we got back and I could call for service. When we returned late Sunday evening, she tried to dry a couple loads of wash and noticed an odor which smelled like rubber that was in the clothes. I checked the drum to see if anything had fallen out of a pocket or anything else foreign in the drum was causing the smell. I did not find anything. She did another load and this load would not even dry, there was no heat being generated by the dryer. The drum turned and the front panel was working, but no heat. I read the instructions for the dryer for the second time to see if it was being operated properly, which it was, then I looked at the troubleshooting section to see if the problem might be simple.

Keep in mind, I was still going to call service on Monday morning (July 7th), but I was just checking to see if the problem was something simple that I could fix. The first thing in the trouble shooting guide when the dryer does not generate heat is to check the circuit breakers and power connections, which I did. When I checked the cord (240V 4 prong) going into the outlet, I moved the power cord and heard a "pop", like an electrical short, come from the back of the dryer. I immediately unplugged the dryer and could smell something burning, similar to the smell that was in the clothes. Fearing that something was burning, I moved the dryer away from the wall and noticed that there were some burn marks around the access panel where the power cord is connected. I removed the single screw that holds the access panel on and removed the panel.

The first thing I noticed is that the red wire was very charred and the insulation was burnt off of it, and there was a lot of "spatter" which occurs when there is electrical arcing of metals. Being a degreed engineer who has done electronic packaging for the last 18 years, I know a little about electric connections, the National Electric Code and UL. The first thing I noticed was that the screw that fastens the ring lug of the red wire from the power cord to the terminal block on the dryer was not even close to being tightened. This is what resulted in the short, which could of caused a fire and possible electrocution. The RAS delivery person forgot to tighten it. Not only was it not tightened, they use a cordless drill/driver to tighten everything. Electrical connections should be properly torqued.

I immediately took some pictures and left it alone and called Home Depot on Monday morning. On Monday, Home Depot instructed me to call RAS, RAS said it was not their fault and told me to call LG. Finally, on Wednesday July 9th , a RAS employee came to my residence to inspect the dryer. At first, he did not even acknowledge that the red wire was completely loose, and wrote down that the red and white wire had fused together. Well, yes they did, but ONLY BECAUSE THE RED WIRE WAS NEVER TIGHTENED AND OVERHEATED AND MELTED BECAUSE OF THE IMPROPER CONNECTION. Once he acknowledged that the red wire was not tight, he tried to say that the screw was stripped because of a gouge in it(manufacturing defect) and that's why it did not tighten properly. I had to point out to him that the gouge was from electrical arcing from the ring lug on the red wire, BECAUSE THE RED WIRE WAS NEVER TIGHTENED ON THE TERMINAL BLOCK.

I finally made him add to the document he was filling out that the red wire was never properly tightened, which he finally did. RAS filed a claim to their insurance, Electrical Insurance and the claim was rejected, RAS claiming it was a manufacturing defect, that the red and the white wire had shorted because they were touching and fused together. The white wire in question, which is part of the LG dryer as it is manufactured, was damaged and fused to the red wire, but the red wire is PART OF THE CORD THAT RAS INSTALLED!

The only reason the white wire was damaged is because the red wire GOT VERY HOT AND MELTED BECAUSE OF THE IMPROPER CONNECTION OF THE RED WIRE INSTALLED BY RAS. I can not believe that RAS is still claiming that this is a manufacturing defect. It has been 7 days now, and all I have is a $700 pile of garbage in my basement, a bunch of clothes that smell like burnt electrical insulation, finger pointing, and a bunch of BS from both Home Depot and RAS.

7/17/2008 Update: Home Depot in Grafton WI requested that a LG service rep. come and look at the dryer in question for this claim. A service person from Dudley Kitchen Appliance in West Bend, WI checked over the dryer yesterday afternoon (another 3 hours that I had to take off of work), and filled out a service report on the dryer. He agreed with me that all of this was caused from the red power wire on the cord that the RAS delivery person installed not being properly tightened. He also made a call to LG customer support and technical support to report this, and LG stated that they are not responsible for the power cord installation, and any damage that occurs from improper installation of the power cord in the installers fault, in this case that being RAS delivery.

I have been without my new $700 dryer for 10 days now, it ruined 2 loads of clothes, I have had to make 3 special trips home which is 17 miles one way (gas is at $4.25 per gallon) and take off 10 hours of work, and I still have no resolution, all because the RAS employee who installed the power cord did not tighten a screw. Ruined dryer that has yet to be replaced, lost work time, travel expenses running back and forth from work to meet with service and delivery people, 2 loads of clothes were ruined by the smell from the burning wires.

Bought GE refrigerator in Oct. after 9 months it is completely broken and lost $300 worth of food. GE won't honor any replacement even though we have had service calls on this already and it has never worked right. Home Depot won't honor that they sold us a bad unit. First they ordered and delivered the wrong model, it took another 30 days to receive the correct model, then another wrong model was delivered the next day.

We have lost so much time and money by using Home Depot for poor customer service and not honoring bad products that they sell to us. No more Home Depot, no more GE products, ever.

I thought it was great that I could order my appliance at the Indiana Home Depot and get it delivered to my new Texas home. That convenience became a bad mistake. The service technician came out and told me that the dryer's poor performance was not the dryer's fault since it was working as designed. Specifically, it told me clothes were dry when they were not all dry and all of my wash and wear shirts needed to be ironed. I could ship the units back to Indiana for a credit, but they would need to be packaged for that. If I just put them on a pallet, I could not insure the units.

On top of that, Home Depot apparently decides which product reviews it will allow to be posted on its web site. Mine failed to make their review. I had previously purchased high end lamented flooring that performed poorly, but neither the store (even corporate) nor the manufacturer even felt they needed to respond to my written complaint. Yes, I should have learned, but....

I am stuck with this poor performing Maytag dryer.

We purchase a 308-657 Everstart New 10 K Rem Bktless Port AC. This unit will not operate at 10,000 BTU output at Lake Havasu temperature and humidity I am a register Mechanical Engineer and I will contest the manufacturer to produce the test results of 10,000 BTU. We returned to Home Depot on Sunday 06/2008. I wish to receive an explanation from the manufacturer at what conditions the AC should delivered 10,000 BTU. Thank You

Purchased a LG Clothes washer and dryer while applying for a home depot credit card to get the additional discount. Products were delivered on time but the dryer did not operate (it spun the clothes) properly and actually dry the clothes. Called the store and was referred to the delivery company. Called the delivery company and was referred to the factory. Called the factory and they set up an appointment for the following Monday. Called to confirm on Monday and the appointment was not set up, then rescheduled for Wednesday.

Person showed up on Wednesday as promised and could not fix the machine. He ordered several parts still not being sure of what was wrong. Set up a return date, scheduled for 1 week away. I called the factory to complain and check the status of the ordered parts...ie. would they arrive in a week? Why they could not be overnighted/FEDX, etc. I was informed that the parts did not show a deliver date nor showed them as in stock within the USA hence, the lack of delivery date.

I called Home depot back and requested a replacement machine. They denied the replacement machine and claimed it was a factory warranty problem. I showed up at the store, demanded that Home Depot remove the appliances, cancel the order at no cost to me, period.

They claim I owe them money for the washer for a re-stocking charge due to the fact that nothing was wrong with it. I replied that I had bought a pair of machines and services under a single order which Home Depot has failed to adhere to since the dryer machine was delivered defective and has not demonstrated a single correct operational cycle thus, they did NOT fulfill the terms and conditions of the signed agreement.

They are taking the products back, possibly this week and intend to charge me a 15% restocking fee...a fee they will never receive since I am also cancelling the credit card for their failure to deliver the products under the terms and conditions agreed to. If however I would have received a single working cycle from the dryer, they would be correct. In this case, they never completed the delivery and paid for installation successfully as promised thus, I will not pay a cent.

3.5 hours of my personal time haggling with the folks. 1 day taken off of work by my wife for an appointment that was promised by LG yet not delivered buy their representative Another 1/2 day off of work for me to cover the repair person.

I ordered a White downdraft cooktop(CVGX2423W) thru Home Depot. I wanted the Black grates and burner caps with this unit (as their description leads you to believe you can get the black OR gray grates & burner caps). No where does it say you must get the gray with the white cooktop or the black with the black cooktop. Their descriptions are very misleading, and customer care doesn't care at all. (They told me I could buy the black grates & caps for an additional $85.00 each X 4) I hope the Attorney Generals office will look into this, as I feel it is misleading and deceptive to the consumer....

Vector Pocket Power Inverter 95 Watt Model No VEC041, SErial number 6225142- bought at Home Depot. Caught on fire when plugged in to vehicle cigarette lighter. STill have it- difficult to put out fire. Car not damaged but DANGEROUS

Inverter caught on fire inside a vehicle

I am 75 years old. My husband is 81,he is totally bed fast from a massive stroke. My clothes dryer gave out. I went to Home Depot 6/19/08 bought a new Matag washer and dryer. I was told they did not have the washer and dryer in stock. It would be delivered the next Tuesday. I tried to explain . situation. This made no difference. The washer and dryer was delivered 6/24/08. I washed 1 load of clothes. The 2nd load water would not run into the washingg machine.

The waher and dryer was delivered 6/24/08.I washed 1 (one) load of clothes. The 2nd load water would not run into the washing machine. They only work in this area on Tuesday and Thursday.They came today. did not have the part they won't be back until next Thursday.

My husband and I ordered a washer & dryer (Amana) from Home Depot on 6/20/08. The first available date for delivery was 'sometime' on 7/1/08. This 11 day delayed in delivery should have alerted us of the upcoming problem. When they called my husband (he took a day off from work for the delivery), they said that they would be there at 3:00 pm. They arrived on time, hauling away my broken washer & working dryer, installed both the new washer & dryer, and supposedly tested both appliances. All this done in 30 minutes. After troubleshooting the dryer and over two hours of attempting to dry a medium load of laundry, the 'New' dryer still wasn't blowing any hot air.

On 7/2/2008 at 8:37 am I called Home Depot and was informed that they need to send my call to the appliance department. At 8:52 am (15 mins on hold); Bernie answers and informs me that I now have to call phone number 866 for service. This is the Maytag repair center. My question is; why can't Home Depot do someA Quality Assurance before shipping non-working or broken purchases? This incident and a previous incident where we had some (2 out of 11) kitchen cabinets delivered broken (sides caved in and was told WE needed to return them to the store even though they delivered them & they didn't have any others in stock to replace) we will never solicit this greedy, non-customer friendly business again.

[Maytag will] be out 7/3/08 (tomorrow) to fix the dryer. My hat is off to the Maytag team. Maybe they shouldn't let Home Depot sell their equipment.

Husband missed one day of work (had to use vacation), I lose 1/2 day of work for Maytag (Not Home Depot) repair man, time lost on numerous phone calls (and lengthy hold times w/Home Depot)

Purchased 10 Ac units from Queensbury NY store. 3 years after purchase 7 of the units are not usable because of realy CHEAP plastic control knobs have split. Replacements knobs are not available as Home Depot can not identify their own product. They claim they can not identify maker of unit by serial numbers listed on the Air conditioners side.

I have to replace $1200.00 woth of product because Home Depot is to inept to be able to provide about $20 worth of replacement parts. I had sent high resolution photos of the knobs in an effort to identify knobs needed. Weeks later the customer care rep message box is too full to even leave a follow up inquiry.

Ten perfectly working air conditioners will be heading to a landfill. $1200. in product useless as it is IMPOSSIBLE to get any type of customer service. Endless voice promps always lead to a leave a message and NO returned calls.

7 Weeks ago i called to request repair on my washing machine under an extend warranty that was purchase from Home Depot. they sent an uqualified repair person that never showed up when he made appointments for us to be home. I requested another more reliable service to be dispatched. The set the next appointment up with a repair service but it took them two weeks to get to us. During this process we have missed three days of work. The tech determined it was the transmission and would have to order parts. He advised we could use the washer to wash very small loads because at this point it was only leaking.

On Saturday 6/15 I place a very small load of undergarments to run on delicate and the washing machine caught fire. It filled my whole bottom den with smoke and all the fire alarms went off. My husband had to pull the washing machine out of the house onto the back deck to keep it from burning down the house.

The warranty company now tells me it will take another two weeks before they can do anything about this. First the repair person must deem the washer unfixable. He in turn must file a report, the warranty company need to file there paperwork all in all it will be at least another two weeks before they will be able to do anything for us. This is the worst customer service I have ever dealth with. I feel after all we have been through a voucher should be issued for a new washer and delivered for all we have been through. But no they continue to give me the run around with no resolution.

The money we spent for this warranty was not worth it. By the time you factor in laundromat expense, three lost work days without pay,plus money spent to have three repair companies come to my house, they could have bought us a new washer by now. I can only hope this message gets out to anyone that is considering to purchase and extended warranty with Home Depot, do not do it! It is not worth the time and money.

Lost time from work - 3 days without pay. Laudromat bills for 9 weeks. Gasoline to get back and forth to laundramat. House filling with smoke and now smells of burnt rubber. Plus the distress of almost having my house burn to the ground.

I purchase a GE Appliances Refrigerator and my estimate delivery time was from 3pm until 7pm on 06/03/08. I waited until 6:30pm and I contacted the # and spoke to reprensative. I asked her if she would check and see what time they were coming to deliver my appliance. Reprensentative place me on hold and she was not able to speak to a delivery person because he was probabaly at a customer house and they are not suppose to answer the phone. She said she left a message for the delivery person to call me and give me a ETA...

I waited for the phone call. At about 9pm they finally came. When I question the delivery guy to find out why I never received a phone call and why they came so late. He was rude and told me that they are a private contractor and they don't communicate with Home depot... The delivery person was so rude he didn't even try to apologize. He was very unprofessional. So I cancel my orderI am not going to do anymore business with [this] company because if these are the type of companies have contract with I rather take my business else where....

I received delivery of Maytag washer/dryer on 5/27/08, after waiting 3 weeks for delivery. About 2 hours after delivery the dryer power button stuck in and I could no longer turn on the dryer. I HAVE A BRAND NEW DEAD DRYER IN MY LAUNDRY ROOM. Home Depot could not help me. Maytag support sent a tech the next day, and he could not fix it. Parts would have to be ordered and I have to WAIT for that delivery. The store would not replace the unit or refund my payment. It's all on Maytag. Maytag says it is fixable and will not replace a BRAND NEW DRYER. I am not able to use the dryer.

We bought an LG washer and dryer from Home Depot, then shortly afterwards cancelled our order. Home Depot lost the cancellation, then forced us to either pay a 15% re-stocking fee or accept the order.

Our new dryer has a paint flaw in it and we are fighting to get a new one installed at no cost to us. Home Depot is pretty much washing their hands of the problem, stating that it is now between us and LG. LG wants to replace the front control panel. We are concerned that this will lead to problems down the road. Factory installation is almost always superior to post ad hoc repairs. Our friends bought from Sears and Sears took their appliances back at no charge after the appliacnes were used. Sears has a 90 day money back return policy. Home Depot should just take the unit back and deliver a new one - no questions asked. Our recommendation is buy at Sears, not Home Depot.

. I purchased an LG washer and dryer from Home Depot on January 21, 2008, and was told I would qualify for a reimbursement check of $55.00 for the delivery, and a store credit for $150.00. I submitted everything I was requested to. Since that time, I have called numerous times, and have been given the run-around. They have acknowledged that my submission was correct, and that I would receive the credits,

They tell me things like they sent the check (said this twice). It is obvious to me now that this is a SCAM, and that they have no intension of ever sending me anything. I cannot understand the reasoning behind this way of doing business. I will NEVER make another purchase from any Home Depot store and will advise all my friends of what has happened to me.

In May 2004, I bought a thru-the-wall Maytag brand air conditioner / heater. The Home Depot flyer for these Maytag units stated there was a five year in home parts and labor warranty.

In early 2007 this unit broke and would not work at all. I had all my paperwork, receipt, warranty information, and the Home Depot flyer that clearly stated the Maytag / Home Depot warranty. Well Maytag said they were not responsible as the unit was actually manufacturered by Fedders Corp. under the Maytag brand name. Maytag referred me to Fedders. Fedders gave me nothing but problems for nine months. Home Depot would not give me credit for the unit, but they did offer assistance and finally got Fedders to send someone to the house and get the unit to repair it.

It took about two weeks and the unit was returned. After four months, it broke again with the same problem. Neither Home Depot or Fedders will take care of the problem. I have nothing good to say about Home Depot. Their advertizing clearly stated thw warranty. Can you help ?

Could not use my work shop for the spring / summer months as it was to hot in there to work.

WOW! I REALLY WISH I HAD SEEN THIS WEBSITE BEFORE BUYING MY WASHER AND DRYER. I bought both at Home Depot and WAS told by the sales person to leave the door on the washer open because I am in Florida and the humidity would just cause problems. However, I was unaware of all the other issues that the LG washer & dryers are having. I am debating buying the extended warranty for my items and I think I now have my answer....

My wife and I purchased a set of W/D's. They are both GE machines. The washer is a top loading 18 position We purchased these in November 2007. The washer seemed fine until two weeks ago. The washer went into the spin cycle, and that was it. The timer simply finished its cycle without it spinning. No other setting would allow us to spin. We called a work center and the repair person stated that he new what it was without even testing the machine. The lets me know that this occurrence will probably happen again. I seems like GE is still selling a machine that is faulty. I would like my money back (full refund) for the set of GE washer/dryer and purchase another brand.

My wife and I are both ill and it causes a huge inconvenience to go into town to launder. It is almost 45 minutes drive back and forth, and another 3-4 hours at the laundry mat. Costs are: (fuel & wear/tear) $10.00 to $15.00; and the $15.00 to $25.00 for laundry usage. We've been into town twice. There has been no reply as to when it will be repaired.

I purchased a LG Tromm washer that has stunk from the first washing... I was told to wipe down the door after every couple loads, and after a couple months, check the drain on bottom... and empty it... I only use HE detergent, clean the rubber rim, and inside of the door after every use with lysol disinfenctant, and still I have a terrible odor.. I even keep the door open between loads with is a real pain in the neck... I am greatly disappointed in this purchase...Glad I only bought the washer and didn't buy 2 mistakes from the same company.

I have spent nearly 1 thousand dollars on this machine excecting it to last a life time.... what a waste of money

GE hotpoint Water heater lasts one day! Home Depot sells water heaters with built in defects. I trusted them on a Water Heater from GE and they obviously don't check out the cunsumer ratings! They are big on buying lots of extra warrenty and GE is Big on rebuilding their water heaters just as soon as you have paid to have it permenently installed. I do not relish the thought of paying for several installations to get one working Water Heater or sitting home Monday to Friday 9 to 5 losing work time to wait for a one day old water heater to be rebuilt! I am extremely dissapointed!

GE should not be allowed to sell water heaters on days that they will not fix them! They can sell me a water heater on the weekend but they won't fix one unless I miss work sitting around during the standard 9 to 5 Business hours. Therfore sales should not be allowed during hours when service is forbidden! So I have a water heater installed Saturday that they do not want back and won't touch for days later leaving me in cold water them in hot water with me!

I will have to pay to have a plumber (who is not responsible for appliance quality) to replace my water heater since GE has a policy that refuses return and begins rebuilding your product the day it is installed!

I ordered a GE rangetop s/o #1hsb683991 & was advised over the phone if I had it delivered to my home I would be refunded the $59 delivery charge but it wasnt explained to me how I was to receive it. Will it come in the mail, do I need to go to the nearest store with the paperwork ?

Bought refrigerator on 3-15-08 from Davey, received it 3-18-08. Defective, had it removed and new refrigerator delivered on 3-25-08 by Ed and Goomie. They did NOT give us a courtesy call, therefore they were delayed because of that mistake. They claimed, it was not on our work order They slammed my front door, were NOT going to removed tape and debris until I insisted. All in all, very unprofessional and childish. Better yet, they said they did not have a level on their truck. My husband spent the next full morning leveling what they said was fine. On 3-25-08, Davey agreed to credit our credit card $100, for spoiled food. Much to my surprise, our account was ONLY credited $52.64 on 3-31-08. Again, lied to and poor decision on Davey's part.

Mental stress immeasurable, my husband is 78 yrs old with cancer, and the anguish caused is so not needed.

The Home Depot was having a special on LG appliances. We went to the store and purchased our refrigerator because it was in stock. The salesman stated that the range we wanted showed 0 on the screen which meant there were none to be had and we would have to wait until LG shipped more which could be a few weeks. One week later they called from the store to say the computer showed 35 being shipped, and told me to come in to place my order. No one ever stated that the cost ($1,100) would be charged IMMEDIATELY to my credit card. This item is not even in the United States yet. Why am I responsible for paying for the item before it's even in the warehouse? The Home Depot corporate customer care person stated that it is their policy to charge people when an item is ordered. I completely understand that concept when it is in stock and can be delivered within a week or so. However, this item won't even be in the US until the 10th of April and I don't feel it is fair to charge me for something that they don't even have yet.

I purchased a set of GE front load washer/dryer in August of 2006, with an extended warranty for 4 additional years. I am now having a problem with the drain pump on the washer. I called Home Depot and have been getting the run around for about two weeks now. They tell me to call GE for anything that is over 1 year. I call GE and they could not find the warranty info and said that Home Depot needs to contact them to straighten out the problem.

I called Home Depot back to relay the information to them and the rep gave me a number to call to register the warranty myself. Thinking that this might expedite the repair I went ahead and called them. The response was that I could initiate the registration, but it might take 1-1.5 months to get it completed before any repair could be ordered. I called Home Depot back and told them this information and have now been waiting for about 1 week for action.

The day the LG Dryer I purchased from Home Depot was delivered and set up, it was making a loud noise. The delivery person said that after awhile the noise would go away. The noise did not go away, so I called Home Depot, and they referred me to LG Electronics to have it repaired. Since the noise started the DAY IT WAS DELIVERED, I wanted the dryer replaced and not repaired. It was faulty when I got it!

LG Electronics has refused to replace it. The manager at Home Depot said LG Electronics has terrible customer service, and they NEVER replace appliances, they only repair them. I contacted Better Business Bureau to get this resolved, but LG refused to replace my faulty dryer. Going through Better Business Bureau did not help. Then I went into Home Depot to discuss the faulty dryer. The manager said he'd get back to me and never called back. This has been going on for over a year now. Where do I go from here?

LG Electronics does not stand by their product and neither does Home Depot. I am extremely frustrated. I will continue to fight for a replacement dryer because IT WAS FAULTY WHEN IT WAS DELIVERED.

Our refrigerator went out on Thursday, so my wife went to Home Depot on Friday and ordered a new one, with a total cost of over $2,100. The sales person told her it would be delivered on Monday or Tuesday. On Monday the delivery company called and said it would be Friday - one full week after we bought it. I called the store and talked to Ray, the assistant manager. He said he was sorry but there was nothing he could do. I argued with him, but he insisted it was out of his hands. I am amazed that one of the largest corporations in the world outsources the most important customer experience. I am also amazed that they do not empower their local managers to do whatever it takes to make buyers of large items satisfied. Being without a refrigerator for a full week is more than just inconvenient - it's expensive.

Had to eat out for a full week.

They delivered a small refrigerator on the wrong day, which my doorman Louis Torres signed for, and then Louis claims he gave it back to them. My refrigerator was stolen.

I am out $180.00. Please sue them.

I purchased a stove, refrigerator and dishwasher (all stainless steel) in Aug. 2007. In the first delivery two of the three appliances had scratches and dings. The crew (who spoke very little English) could only deliver the dishwasher. I was told to call store to set up a new delivery date for stove and fridge, which was done. On the 2nd delivery, the stove was fine but the fridge was too big for the space (the crew measured), and we needed a smaller size. So the fridge was not even taken off the truck, and again it was a crew who spoke little English. I went to the store to re-order fridge in a smaller size only to find that the smaller size was much more expensive than the original. Was also told by the clerk we would need to pay another delivery fee, but after asking for the manager, he waived the delivery fee after hearing our tale of woe! The fridge was set up for a third delivery day was delivered with no problem.

I mailed in the rebate for $500 rebate Sept. 2007. To this date (Feb 15, 2008) I have not received any rebate. I have tried calling the store who gave no assistance. They had tons of excuses why it may not be back. I'm not sure at this point what to do. It leaves me scratching my head wondering how they have continued to get away with this kind of questionable behavior. HOPE YOU CAN HELP!

We ordered a stove at the store and my husband was told they would deliver it on a certain day. He stayed at home and it never was delivered. Late in the day he got a call from the warehouse that it was damaged. My husband went to the store and asked for a refund. He was told that it would happen and that the refund would appear back on our debit account in a couple of days. 4 days went by and the amount still was not credited. We called. (This is for our summer home were we were having some work done - keep in mind we don't live there and were there on the weekend). They told us we could reorder if we wanted. We decided that if they could assure us it would be available on the date we specified, that we would drive the 3 and a half hour ride to the house to see that we would be there to receive it.

We were told that we would get a call the day before about the delivery time window. We never got the call, so we went to the store and got an unbelievable runaround. No one could find it on the computer in the appliance dept. The fellow at the customer service desk was not experienced, he had no clue. We are not hostile people, but my poor husband who has been DEALING with this for 3 weeks told them it had better be there the next day. Well, ironically on the way home in the car, they called us and told us they would deliver tomorrow. They finally did, but is all this lack of customer service necessary? We will NEVER shop at this location again - no matter what.

We purchased a new top of the line refrigerator, washer and dryer from home depot. The installers had to remove our very large, heavy oak/glass front door to get the fridge into the house-no problem. After a short period of time, I went into the laundry room to observe installation of washer and dryer. They had crammed the washer up against the wall at an angle pinching the two water hoses, and in the process smashed the plastic electric plug cover on the wall. The guy was in the process of trying to remove the old fitting from the gas valve with two pairs of old pliers and was getting nowhere except to round off the brass fittings. I told him that the washer installation was unacceptable and then asked if he did this every day, and where were the proper tools for removing the fitting? The two of them told me they couldn't finish this type of installation--and drove off with my front door leaning against the outside of the house!

I promptly called the home depot I purchased the stuff from and was put on hold forever because no one could find the/a manager. Finally one came on line and after explaining to him what we just had experienced, I was told it's out of our hands. I reminded him that the sale and installation transpired with them, at that store, and THEY charged me for installation. He then told me another company installs the appliances, work it out with them. I asked him if he was going to drive out and help us put the door back on it's hinges. He informed me that that was my problem too! We got our (large) neighbor to help us set the door back on it's hinges again. I moved the washer away from the wall, replaced the plastic electric plug cover, got the kinks out of the braided hoses that we purchased as an option, got two small pipe wrenches out of my tool box, removed and replaced old/new gas fitting in about 2 minutes and finished installing the gas dryer. But I couldn't even get my 50 buck installation charge back from home depot.

50 bucks isn't a big deal, it's the principal of the thing #1, and #2 the blatant lack of integrity that this company represents. DON'T SHOP THERE!

I bought a Maytag refrigerator, a microwave, a dishwasher, and a range from Home Depot of Orange Park on Dec.11, 2007. On 2/04/08 I called Maytag and also the Asst Manager at HD; Fred would not give me his last name or badge number. I had a problem with the water dispenser and explained to him that Maytag had told me to call them. He told me that it was not their problem--to call Maytag again. I asked for his full name, and he refused to give it to me and was very rude and no help

No help from Home Depot at all, and I will not recommend them to anyone. I owe them a small sum and will cancel my credit card with them.

We purchased an air compressor from Home Depot. It was never used and it did not work . The regulator was stripped. We called their help line and was told that even though he had record of our purchase, that without a receipt we were out of luck. Even if we had had a receipt, we would have had to purchase the parts to repair it anyway. We have spent literally 10's of thousands of dollars there, but over a $90.00 compressor (with extended warranty which we lost) will no longer do business with them.

I bought 3 Magnavox 42' plasma TVs and every one of them was damaged or lasted anywhere between 5 months to 8 months. Wow...what a buy! Home Depot say they are not responsible and that I need to deal with Phillips. It seems like no one wants to take deal with this issue.

I have been put in a situation where I have bought 3 expensive TVs and have nothing to show for it except the bill!

I bought a front loading washing machine about 2 months ago. In the contract I signed, I was told to send in a rebate form for the delivery charge of $55.00 which I did. I have not received it. I contacted Home Depot a number of times with no results. I have had this happen to me about rebates before but I never thought Home Depot was like that. I will cancel my Home Depot card and never shop there again. It will cost them more than that.

I have lost confidence in Home Depot. Most big corporations are like that - they become so big they just don't care. I will file a complaint with the better business people.

I bought a NEW floor model Maytag Epic Gas Dryer 7600 series on 11/15/07 with my Home Depot credit card. I picked it up and took it home and installed it. When I went to use it, there was a lot of lint in the lint trap, more lint in the fixed plastic pre-lint filter, and some long reddish-brown hair that was caught in the edges of the drum. There is pet hair mixed in the lint. This is absolutely gross! I have called the store and made my complaint known to (Chris) the on-duty manager. I need to call back tomorrow AND Saturday to speak with 2 different managers (Mike and Tom). I will follow up with calling the credit agency that covers my credit card. Will keep you posted.

I purchased from Home Depot a gas range with delivery and installation. Told the sales rep that we were on propane and to make sure range would work with propane. He assured us it would only take a minor orifice adjustment at the time of installation. The install crew removed and hauled away old range, and installed our new range and hooked up propane supply. We told them it was propane and to make sure it was set up for propane. They spoke little English but said "Yes" and shook their head to everything. We have flames that shoot up 12"-plus when lighting burners and oven continuously runs with 12" flame. We called the store, and they told us they do not do propane installations and not to use the range until the orifices were adjusted because it is dangerous! I asked why then did we pay for install?

I asked to speak with a manager and as of today, Monday, no one has returned my calls. I have spent over two hours on the phone with various people with no luck. They basically told me to just call someone out to fix it. This could be a vary serious liability if my elderly mother was home alone and tried to use the range.

Now we are having to locate our own appliance repair person and cannot use our new appliance (can't cook!) until we find someone. Now we will need to take time off work when we find a repair person. We have the cost of the appliance repair person, the prepared foods and the time off work.

Home Depot doesn't post my review of GE Refrigerator GTS17FCSWW. I don't think my review was so harsh it warranted not posting. Here is my review.

First of all it took 14 days for them to deliver it and when it finally got here they was a dent on it. The icemaker water line I bought additional for $9.99 was useless. All it was was a 6-foot hose and the deliveryman said he wasnt going to hook it up because I didnt have the fittings or shutoff valve. The lady on the phone said he would install the water line for free as long as I bought it but that was wrong.

He never even leveled the frig and I asked him to take back the icemaker water line since he wasnt going to install it. Here its been 10 days and I still havent seen a credit back on my credit card for the return of the water line.

The drawers on the door are way too big for anything except a gallon of milk. Everything just falls over when I close the door even a 3-liter bottle of soda falls over. I installed my own icemaker water line and it started making ice then just stopped. I looked into the freezer department today and there was an ice cube stuck already preventing the icemaker from working.

My neighbor told me that is how they get rid of dented appliances, they send them out on delivery items.

When they started to bring the frig off the truck into the house I mentioned coming around the steps and he just came down the steps anyhow, putting black marks on the side of the frig from the hand bar on the steps.

Now I have to wait for the $100 rebate for the dent from GE, the $25 gift card and $55 free shipping rebate. I wonder what else will go wrong?

All in all, I am completely unsatisfied with this frig. I should have just gone to a bonafide scratch and dent store or an auction

Now since I tried to post that review my icemaker broke and a small piece of plastic broke off into the ice bin. Home Depot says the dont accept returns on appliances.

I purchased a new dishwasher from Home Depot and paid for delivery, installations plus parts and for my current dishwasher to be taken away. When the delivery people arrived, they told me my dishwasher was too far from my cut-off valve (it is just over the 4 foot length of the hose they brought). They left my new dishwasher in my garage and told me I would have to call a plumber.

Well, a plumber is $125 just to get out here, which is over 25% of the cost of the dishwasher I just bought. So I called Home Depot back. It took me calling 3 times over 2 weeks to get a return call. I told them if they could not install my dishwasher, then I wanted them to come get the new one and I will buy another one from a place that will do the install. I was told I would be subject to 20% restocking fee, plus I had to deliver the new dishwasher MYSELF back to the store.

I submitted my review of a GE refrigerator #GTS17FCSWW on Home Depot's website 10 days ago and don't see it posted as of yet. Since submitting my review the icemaker broke, and I only have had this fridge for 2 weeks. What good does it do to submit reviews to warn people if Home Depot is not going to post them?

It took 14 days for delivery, and when it finally arrived there was a dent on it. The icemaker water line I bought for $9.99 was useless. The deliveryman said he wasn't going to hook it up because I didn't have the fittings or shutoff valve. The lady on the phone said he would install the water line for free as long as I bought it but that was wrong. He never leveled the fridge, and I asked him to take back the icemaker water line since he wasn't going to install it. I still haven't seen a credit back on my credit card for the return of the water line. Everything just falls over when I close the door even a 3-liter bottle of soda falls over. I installed my own icemaker water line, and it started making ice and then just stopped. When they started to bring the fridge off the truck into the house I mentioned coming around the steps, but he just came down the steps anyway, putting black marks on the side from the hand bar on the steps. Now I have to wait for the $100 rebate for the dent from GE, the $25 gift card and $55 free shipping rebate. I wonder what else will go wrong? All in all, I am completely unsatisfied with this fridge. I should have just gone to a bonafide scratch-and-dent store or an auction.

I purchased a new LG washer and dryer at the local Home Depot on March 31 2007. Delivery was promised on the 04/05/2007. When I purchased the washer and dryer the sales person said I was required to purchase a new set of hoses for the washer and a new drain hose. Also a new vent hose for the dryer. If I did not purchase the required items my warranty would be void.

When they brought it into the house they had no new hose for the dryer and could not hook up the pair. After I removed the old washer and dryer the night before. I had to put them back in place and hook them up again, while they loaded the new pair back on the truck. A new delivery date was set up for 04/10/2007.

At about 2PM I received a call from Home Depot stating that when they put the washer and dryer back on the truck after the first attempted delivery the delivery people failed to secure the tube on the washer with the bolts that in place from the factory to prevent damage in shipping, and of course the washer was damaged. A new delivery date in now up for the 04/13/2007. This is 2 weeks to get a washer and dryer delivered from about 15 miles away.

I bought $1400.00 washer dryer and when it was delivered the drain hose was leaking. When repairman came, they didn't bring drain hose specifically asked for. It took another week to get repair man out. They say they will upgrade, it's now been over two weeks. I've paid $1400.00 and have no washer and dryer. And I was billed for delivery. Home Depot won't waive the delivery for the items I've never received.

We were shopping for a new washer and dryer. We went to all the stores that sold them to look for the best price. Lowes was the best yet then we went to Home Depot and we were told that if we purchased the GE washer and dryer set we would receive a $100 rebate plus a $50 Home Depot gift card. This sold my husband and we bought the set from Home Depot. We were told to wait until the delivery of the units then mail in the rebate and gift card info which I did all on the same day.

Today we got a postcard in the mail from Home Depot stating we do not qualify for the gift cards because we mailed our paperwork in too late. This were never told but,we mailed everything in before 30 days, when I called the rebate department and spoke to "Steven" he told me that the $100 rebate check was mailed out today, what a coincidence since I called today and that we could only qualify for one $25 gift card because some of the mail was post dated after the eligible date and the other mail was posted before the eligible date.

When I asked him how that could be since I mailed everything on the same date and couldn't he see that on the paperwork he stated that the paperwork is in a storage unit and the data entry clerk is the one who entered the information into the computer system that they use. I then told him that the data entry clerk may have entered the info wrong because it should all have been entered as the same date and that they should have the paperwork accessible in case of problems like this so the proof is in front of them, he in turn told me, quote: "maybe you're the one that's wrong and maybe you need to check your paperwork,you give us proof that you sent it in on the same day then we can see what can be done, until then you don't get your cards" un-quote.

I then became very insulted and frustrated and now I feel like we have been ripped off and treated like useless pieces of crap.

Two weeks ago, I went to Home Depot and told them my refrigerator had broken down and that I had an emergency need for a new refrigerator. On the advice of their sales person, I bought an LG refrigerator. I was told that the earliest they could get it to me was a week later. I was not happy about it, but was in a bad spot, so went ahead and ordered the delivery. I also bought a portable dishwasher.

The night before delivery, I received a call from the company telling me my merchandise would be their the next morning. I received a second call directly from Home Depot telling me my dishwasher was to be delivered. When the truck arrived, the dishwasher was on board, but the driver had no refrigerator. I asked the driver what happened to my refrigerator and he said he didn't know what I was talking about. I asked him to call his boss and found out what happened to the rest of my order and he couldn't be bothered.

I then called Home Depot and only then was I told that the item was on back order and they had no idea when delivery could be made. When I told them that I had told the original sales person that my need was an emergency and had been promised that the goods could be delivered, their only response was oh gee, we must have dropped the ball. They then offered to "allow" me to come in and purchase a more expensive refrigerator, which I would have to wait an additional two weeks to receive.

I told them this was not satisfactory and asked them to call their delivery agency to resolve this.

Last night, I received a phone call on my answering maching that my merchandise was now available and would be delivered this morning.

When the washing machine was delivered by Home Depot, they badly ripped the vinyl floor pushing the washing machine across it.

Although the delivery person wrote the damage on the order form they refuse to take care of the damage caused.

I bought a hot water heater after opening an account at Home Depot. After my plumber installed the water tank, we found out the item was defective. GE has been giving me so much run around, and the Home Depot will not let me return the water tank for a new one.

We have only 3 minutes of hot water here and my wife has asthma and cold showers are not good for her or me.

Six months ago, I bought a freezer, among other items, at Home Depot. I had everything else delivered, except the freezer because it was small enough to fit in our truck.

For the last three months, I have been trying to get the freezer fixed. I waited for an apptointment with Maytag, just to find out it wasn't one of theirs. Then I'm shuffled around for another month and an charged $25 dollars for someone to look at it again! I am then told it was a bad compresser.

So they tell me to throw it out and they would reimburse me only the orgiginal price. NOT the taxes or the money I spent to find out it was a defective product.

They do not reburse for the lost of time, food, not to mention the inconvience during these holiday times.

The other day, I went to my local Home Depot store to purchase a new washer and dryer. The deal was all made, and as we sat down to finalize plans for delivery, the salesperson told me that I had to purchase a section of flexible exhaust hose. I told him that I have permanently installed rigid ducting in my home, and that I spent nearly $500 having it installed just last year.

He told me that the installers wouldn't use it: that it is their policy not to connect to existing ductwork. I told him that I was sure he was mistaken, that the policy must mean not reusing existing flexible ducting, but he assured me that he was correct. The only way that the installers would hook up the dryer is if I remove or bypass the rigid ducting, and use flexible hose to connect the dryer to the outside. I spoke to the manager, and he confirmed that this is indeed the policy.

I contacted Home Depot's "Consumer Care" department, and after they called the store themselves, they told me that there is nothing they can do. I installed the rigid ducting because I was told that flexible ducting is a fire hazzard. The run from the back of the dryer to the outdoors is about 15 feet. While this distance can legally be covered with rigid ducting, local building code allows for only 8 feet of flexible duct. I would either have to move the plumbing and electrical connections for the washer and dryer, or move the outside vent to a location within my garage.

I explained all of this to Home Depot, and they were very clear with me that they would rather lose my business than violate their policies. Incidentally, the Lowe's store just down the street has no such policy.

They sold me a LG refrigerator with a Gift Card offer, but when it came to providing the gift card they said that the offer was no good. I followed their rules but am out 150.00.

We ordered all of our appliances; refrigerator, stove, washer, dryer, dish washer from Home Depot in December. We had scheduled our delivery to be on 12/8/05. The delivery people called us the day before. I spoke to them and told them that I was 20 minutes from work. They said that was fine, we would get a call 1/2 hour before the delivery.

They called my husband on 12/8/05 at 3:57 and indicated that they were 15 mins away. He indicated that I needed 20 minutes to get home, and gave them my cell phone number. I left my work at 4:00 pm. I arrived home at 4:20. I never received a call or did they leave any type of record stating they came.

I called the Home Depot Direct about 3 times and they indicated that they would be there. My last call they told me that they put a message into their dispatch. HDD indicated they would call me back either way. We never received a call.

We now have no appliances, we gave our other ones away in preparation for the delivery. We are a family of 5. They told us that it was our fault. The driver said he waited 20 minutes for me. That is impossible. If he called my husband at 3:57 and said he was 15 minutes away, he would of arrived at my home by 4:15. I arrived at 4:20- We never got a call, and what happend to the 1/2 hour window?

I have never been treated so badly before from a store. These appliances were what we wanted. Now have to wait until next week.

I now have to do laundry at a laundramat. I have to leave work again. I will not stop here. Though it is not GE's fault, they are the ones that set up the delivery and it gives GE a horrible name as well as Home Depot.

I have documents proving these facts from doctors and I had the tank tested at Bennetts Laboratory. I have lost my buissness and my health (my lungs work at 66% and my heart at 45%).

Home Depot and Blue Rhino need to be held responsible for this. Neither company will take responsiblity for their product. Both companies know what has happened to me.

Robert must find the very best personal injury lawyer in Washington and retain him or her ... immediately.