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Home Depot Appliances

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Cennie of Cambria Heights, NY November 9, 2009

I purchased a digital Profile stove two years ago and now the stove has a delayed ignition. National Grid was called because gas was forming in my house because the oven would not come on and the eyes at top go low and high and eventually goes very low if more than one eye is on at the same time.

Crystal of Philadelphia, PA November 5, 2009

After spending over 30 minutes trying to purchase a new stove for my mother at a different address, the order was stopped and when you try to call the 800 number for assistance, you remain on hold forever. In the past, I have purchased dishwashers for both of our homes and a GE range for my home online with no problem. Now with stupid questions like "address nickname" you know some idiot has "improved" the website so that the customer doesn't know what the heck they are talking about. The 800 number is useless and I will take my money elsewhere but they should not be allowed to offer those numbers when they know they do not have adequate staff to man them.

Lisa of weymouth, MA October 30, 2009

We purchased new Maytag appliances from Home Depot in July 2006. We have had nothing but trouble since then, of course after the short one year warranty. Stove has had two elements replaced, dishwasher makes loud noises and has never clean properly, microwave blew last night, and the refrigerator makes noises once in an while.

I called Maytag and told them I want my money back. Clearly these are lemons. They told me that they did have some trouble around that time, because maytag and whirlpool were merging. What they have offered is 15% off a new purchase or 50% off parts for microwave and 100% off parts for dishwasher, I pay labor. When the stove element broke they would not do anything for me. We bought and install ourselves.

I think I am getting taken. These appliances are clearly defective, given they are all broke in one manner or another, and in such a short period of time. It is not like we are a big family and they get abused. I am about the only one who uses them.

Melinda of Maineville, OH October 19, 2009

We started out with problem of messed up exterior. It took at least 4-5 new refrig. brought to our hour before we would accept one. It was 1.5 -2 years in and the system kept turning off. Our food would be ruined. They had to replace the freezer engine. Now the lights are too hot in the frig. part. Insides of the frig. have melted. Big plastic pieces are falling off. It is a huge danger. We have had to throw away alot of food. The plastic parts around the lights warped and fell out. Now the lights are so hot that we had remove them.

frank of midlothian, VA October 19, 2009

On 10/13/09 at 9:26 pm i bought a clearance clothes dryer. The original price was 399.99 and it was marked down to 269.00. A sales associate brought the dryer paperwork to the register. The cashier had to call the night manager for assistance to make the sale. The night manager had to enter a price override code to sell the dryer at the new clearance price. That same evening I installed the dryer and it did not work.

The next day I returned to the same store with the dryer and the receipt. I went to the returns desk and the cashier claimed that the dryer was not the dryer that was stated on the receipt. The store manager was called. He took my receipt and came back to the desk after 20 minutes. He said that the dryer was not from his store and would not take it back. I left the store with the dryer. 1/4 mile from home Depot, a group of 3 police cars had pulled my vehicle over and ordered me out of the vehicle. I was handcuffed and accused that I had stolen a dryer from Home Depot. The Store manager Paul had called the police. I was sent to police headquarters, fingerprinted,, photographed and charged with a Class U felony. Grand Larcny Steal Property>=200 not from person.

After spending 18 hours in jail. My girlfriend called a bail bondsman and paid him 500.00 cash non refundable to post a 5000.00 bond. The Police now have my Dryer and the receipt in evidence holding. I returned to the same store and met with the night manager who made the original sale. She got a printout of the original receipt and gave it to me.

Michelle of Mountain View, CA October 1, 2009

I bought a refrigerator at Home Depot in May 09. It was not keeping cool so I called LG. they told me to unplug it to reset the computer. I did that but it did not work. I called again and they sent a technician out. The technician said it was the compressor and that he would order a replacement. A week later he replaced the compressor but it still didn't work. I called Home Depot to ask for a replacement. They have not been helpful. They called LG who insisted on having another appliance technician out to repair. that technician came out a week later and clanged and banged until he said that he thought it was the compressor. That appliance company called into LG and said that the refrigerator should be replaced. LG again said no and insisted on sending out a third appliance technician. Another week and the third company says the refrigerator is unrepairable also. I have called both LG and Home Depot innumerable times and have gotten the run around. I am inbetween the politics and i shouldn't be. Both companies should be ashamed of themselves. They have lost a customer and I will tell everyone that I know to avoid purchasing any products from Home Depot or LG.

dennis of lancaster, SC September 19, 2009

I purchase L G washer dryer and paid for installion cost 2000 plus upon delivery the installer said I have the wrong plug in and could not install the equipment.But offer the range plug cord free of charge but that would void the warranty and I would have to install the cord myself. Call home depot ask about this while the installer where still there. So I refused delivery home depot called after they left and offer 100 dollars when I purchased this equipment they (home depot) said they would install everything and I would have to do nothing.I do not understand why if I install the power cord provoided by the installer this would the warranty. This location in my house has power 2 whirlpool dryer and 1 maytag which now is in Alanta at my daughter house

DENISE of WILMINGTON, DE September 14, 2009

We purchased an LG French door refrigerator on July 28, 2008. We also purchased the extended warranty. Well, one month after the manufacturer warranty expired, we noticed ice crystals in the back of freezer and on the racks of freezer. This is all documented day by day from Aug. 28th of this year until today, Sept. 14, 2008. We have had the repairman here 4 times. One time he unplugged it and said it would reset, second time, he replaced the circuit board on back of fridge, third time, he replaced the defrost control inside freezer, fourth time, he replaced defrost control system again.

Now ice is worse than ever in freezer. The warranty company is saying that the tech said teh refrigerator is fine. Have been trying to get someone at Home Depot to help me with this situation to no avail to date. We keep getting shuffled around no matter where we go. I have dealt with this last year on another refrigerator purchased at Home Depot with the same problem, different brand. However, that happened within one week and even had to fight for weeks to get that resolved.

Can you please tell me how they sell extended warranties that don't cover anything. I worked at Home Depot and they said tell customers that with the extended warranty, if they can't fix the problem, they will replace. However, the warranty people say that if the tech says there is nothing wrong, there is nothing more they can do. Does that save them money and screw the consumer, you bet. Have been thru same situation 2 times in 14 months. Any help out there for the poor working man would be appreciated. We don't have the money to keep replacing a 1300 fridge every year. Thank you for listening.

Ken of Baton Rouge, LA August 5, 2009

In September, 2008 I purchased an Amcor Portable Air Conditioner a Home Depot Store located at Airline Highway in Baton Rouge, LA. After using it for about a week, the compressor would not come on. The warranty is for one year for the unit, and five years for the compressor. This was in early July, 2009. I called the telephone number listed in the Owner's Manual. The message is that the number is not in service.

Then I went to the Home Depot where I bought it to find out how could get warranty service. Customer Service (Ms Marilyn) tried to contact Amcor. She reached an answering machine and left a message requesting a return call to her. I called her the next day and she had not received a return call. I called her the following day, but she was not in and did not return my call.

The following day I left town for several weeks. In late July, 2008 I returned to the store. Ms Marilyn was not in but a Customer Service named Zola helped me. She submitted an electronic request to them requesting they contact me either by telephone or by email. I have not been contacted by them. I called Zola, and she spoke with a manager. The manager was going to try to find out if the company had been sold to another company, and if so the name of the new company.

I have paid Home Depot 260.73, and have nothing of value for my money. I think Home Depot should provide warranty service, exchange my air conditioner for another one, or allow me to return the unit and refund my money.

donald of havertown, PA August 5, 2009

my wife and I purchased a g.e. front load washer from home depot. The washer when running in wash, rinse or spin cycles vibrates like hell. We complained to the g.e. service department. They sent out a service tech. We told this service person about all the problems we had with this washer. I asked were this washer was made he said it was made in China.

I told the service tech that had I known that this maschine was made in China, I never would had bought this maschine. I never had good luck buying anything built in China, they use inferior materials and poor design. The people who run g.e. should hang their heads in shame selling this peice of junk to the American public. My wife and I have had the g.e. service people out four times they changed the shock absorbes to cut down all the virbration did no good. Now we have other problems stains on white clothes and holes in the clothes

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