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Home Depot Appliances

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Tom of Greensboro, NC March 1, 2010

We have had our stove repaired 4 times in 2 months. The same problem continues to render the stove unusable. LG has deemed the stove unfixable. We purchased a service contract. According to the Home Depot service contract if the appliance is unrepairable they will buy it back, however, they refuse to so.

Beatrice of Wexfprd, PA February 20, 2010

I purchased a LG washer 6/05/2007 I purchased the extended warranty / Washer door will not open , have cloths in washer, called 02/18/2010 for service was told a repair man would be at my home between 12pm to 5pm on 02/20/2010.

Had a person at my home waiting .return home from work at 4:15 ask if repair man came. They did not ,I called to verify they were still coming was told they tried to call, they called the wrong number then was told no one would be at my home till 02/24/2010. This is not acceptable to me unfornuatly I have no choice I need my washer . Sorry to inform you I will not be purchasing anything from your company. I hope all the applicance I have which are many , I won't be needing the service warranty. As of today I will be canceling my credit card .

ROBERT of Naples, FL February 14, 2010

Wife noticed occassional black specks in ice being dispensed from door on G.E. model GSH25JFTAWW side by side refrigerator which is less than 4 years old.I inspected upper inner dispensing area from outside with flashlight and discovered much black fungus covering the buried & nearly inaccessible area all around ice flapper door & behind water dispenser spout.

Assuming this can not be a healthy situation having fungus falling into drink glasses, and since I'm still under the extended warranty I purchased from Home Depot on the refrigerator,I decided to call their 1-800-79depot number to see what can be done to cure this situation or if there's a possible recall or fix as something like this should not be. After trying to explain our problem to the girl who answered, she put me on hold twice to consult with someone higher up. First I was told to get some warm soapy water and a rag and wipe the whole affected area down good. I reexplained to her that it's nearly impossible to get even a fingertip into that buried area.She consulted again then informed me my warranty only covers mechanical problems and this isn't one so problem will have to be solved by me, nothing they can do.

Feeling a refrigerator should not be designed for this unhealthy situation to occur,or could be happening because of a "mechanical" malfunction, or if it does commonly, build it so the owner can get at it to clean that area, my wife & I went to our Home Depot store to talk to customer service.The girl at the counter tried to be helpful, even called the warranty dept again, apparently she spoke to the same girl that I did as she was told she had just talked to me and told me it's not a warranty problem. She then went in the office and brought out a fellow I assume was a supervisor who told us we'd have to clean it like we were told. He also hinted at first that maybe the fungus was caused by us not changing the water filter often enough until I assured him we do, it was just changed a couple weeks ago, and that wouldn't have anything to do with where the fungus is anyway.

After telling him we'd gladly clean it but it's impossible to get at as there's no access to get into that area the fungus is covering unless you could take something apart, he took us back to the appliance dept to show us how. He ended up sticking his fingertip from inside the freezer door just through the little ice cube trap door on a couple different refrigerators, I'm not even sure they were GE's.To me this was a very stupid solution coming from a supervisor as there is still no way to do any wiping where a good part of the fungus is. Also my wife didn't appreciate his implying she's a dirty housekeeper by his smart remark that we have to expect to do some regular normal house cleaning ! We went home and tried it and as small as my wife's hand is, there's no way she can get it down in the recess to even put a finger through the ice trap door from inside the freezer door on our refrigerator.We worked for over an hour today with q-tips, cloths on small screwdriver tips, everything we could think of, and still have been unable to get at a major portion of the fungus.And there is no human finger, even on a child, that could get into the recesses needed to clean all the fungus through the inside of the freezer door of our GE refrigerator, that supervisor is full of hot air & a master of BS.

I wanted to talk to GE but couldn't find a number where I could speak to a human being even, everything is "push a button". I doubt they would be of anymore help than Home Depot is anyway.So, I guess this is the last water/ice in the door refrigerator we'll ever buy, especially GE, if this filthy situation is normal on them. Would appreciate any sensible advice on what to do now.

TAMI of ALTURAS, CA February 12, 2010

I bought a washer from them got it home and the metal barrel made a grinding noise called them back was told to call GE called them they referred me to a local repair person who said that they don't repair GE products because GE doesn't pay on time so called home depot back let them know I was bringing the washer back for full refund after a full day of phone contact between GE, Home Depot and myself, Home Depot called back and said they would replace that one with another model higher price or the price I paid so next day drove to Klamath Falls Or. 2 hours one way exchanged them got the Maytag home un boxed it and I have been unhappy with it ever since.

fred of hamer, SC February 11, 2010

went to store on jan 16,2010 bought lg front loader washer & dryer was told it would be delivered feb 2 then received call from lg to say it would be feb 16 before it could be delivered recived call today from lg said it was ready but could'nt get them before march 2 whats up with that.Iv'e had surgry this week need a washer and dryer can't believe the stress they have put on us.Why would they tell you a date and not deliver? I am a 61 yr old disabled woman from a stroke and my husband is 63 and would not treat anyone the way we have been treated.

JASON of LAGRANGE, GA February 9, 2010

E- mailed a complaint 02-08-10 on a hot water heater I bought. Turned out to be my error. Not a bad water heater after all. My apologies.

Ed of Shortsville, NY February 3, 2010

Purchased a gas range at Home Depot. Had a gas leak. Had to higher an other appliance repair man to repair. Also the features that they gave us said it included a broiler pan with grid. They gave us a run around and we are very displease with Home Depot and will not shop there again

D.T. of Bedford, NS February 3, 2010

My complaint is in regards to fraudulent representation in advertising, a well as poor customer service. I was in the market to replace a broken built-in dishwasher. On the Home Depot web site (Canadian) I found a GE model listed at 298.00 which matched my stainless steel GE Fridge & Stove previously purchased from Home Depot (my first bad experience with Home Depot), however it stated "Available In Store Only". I drove to the Halifax (Lacewood Drive) location and and spoke with the sales representative who informed me that this model was not in stock. I asked if he could order it and was told it was not available but could be ordered on line and it would be delivered to me.

I returned home, called customer service and explained what had transpired. I supplied the customer service representative with the details (make & model #, etc...) who in turn called the store and spoke with the sales rep and than informed me that there must of been a misunderstanding, that in fact the store could order the unit. She offered to transfer me to the said representative whereby by I was disconnected. Upon calling the store back I was put on hold for 20 minutes and again disconnected. The following day I called back, was again put on hold for 15 minutes after which the receptionist came back on line to inform me that they were too busy to take my call and that someone would call me back.

The following day, having not received a call back, I called again and eventually reached a sales representative who upon being provided with the make and model of the dishwasher quoted me 498.00. When I explained that it was listed on the web site for 298.00 (which he looked up and confirmed to be correct) he informed me that he would have to speak with his supervisor and call me back. When he did call back he informed me that they would not honor that price. When I asked why it was explained to me that that price was for the item only if it was in stock. It should be noted that this is not a promo item, sale item, or limited quantity/ no rain checks type item. In fairness it should be noted that in small print it does state that "Price may vary by store". I just believe that a 200 variance is is excessive (seems to me to be no different than list pricing a product for a 1 and than charging 197.00 when someone wants to actually buy it).

Chris of Hutchinson, KS January 29, 2010

I order and paid for a washer and dryer on Nov. 28, 2009 at the Hutchinson KS store and was told an estimated arrival date of 12/08/2009. 12/09/2009 I stop by the store to find out the status of my order and was told that it would be 12/14/2009. 12/14/2009 I call the store but nobody could help till the next day, left phone number to be call back. No call durning the day so late that afternoon I call the store again on 12/15/2009 just to be put on hold for over 45 minutes. Hung up the phone got on the internet to get Home Depot customer service number and called.

I talk to a Toni 12/15/2009 at 1-800-654-0688 at ext 76502 ref# 5567233 to see when I would be getting my washer dryer. After many calls to store and Toni calling me back I was told that it on back order. They said they would call me when they get it to there wharehouse. 12/28/2009 got a call and was told that they had it at the warehouse and should have it at the store sometime before Jan. 28 2010. Tonight 1/28/2009 got a call from the store and was told that it was back order. All I want is my washer and dryer and the truth, is there anything I can do? I had a chance to buy a washer and dryer from other places on sale but now the sale over. Can I get the next model up from it?

Patrick of Bellefonte, PA January 12, 2010

Ordered an LG HE front loading washer and dryer on Black Friday 2009. They said they could deliver on Dec.23. Then it was to be on Jan.8. On Jan7, called and asked if would delivered on the 8th and they said yes. No delivery was made. Went to store and told them and they said they would give us a loaner the next day.

Two men came with a washer and dryer, with no tools that I had to supply them with, no screws to hook up the electric to the dryer. Had to wait for someone from the store to come with 3 screws. turned the washer on to the wash cycle and it appeared to working OK and the men left.The rinse and spin cycle came on and spun the water all over our newly installed carpeting.Called the store and the appliance manager said they would take care of it tomorrow by bringing another brand new washer and rug cleaner for the carpet. In the meantime it was soaked. We used our rug scrubber to get some of the water out and took the washer out ourselves to clean up the carpet.

The next day, they came with another washer, installed it and left. When it went into the spin cycle it vibrated so bad that it pulled the plug out of the wall. By then I was totally disgusted with the whole thing that I loaded the washer and dryer up on my truck and took it back to the store and told them to get it out. That was taken care of with some grummbling. The appliance manager made no apology or offered any other solution. At that point we asked for our money back. Went to the service desk. Part of the payment was done with a Home Depot credit card and the other ws 600. in cash. It took the better part of an hour to return our cash money. We went to Lowes and bought what we wanted and within 45 min. we had our purchase with no hassle.

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