|
Richard of Mt. Pleasant MI (05/13/08)
. I purchased an LG washer and dryer from Home Depot on January 21, 2008, and was told I would qualify for a reimbursement check of $55.00 for the delivery, and a store credit for $150.00. I submitted everything I was requested to. Since that time, I have called numerous times, and have been given the run-around. They have acknowledged that my submission was correct, and that I would receive the credits,
They tell me things like they sent the check (said this twice). It is obvious to me now that this is a SCAM, and that they have no intension of ever sending me anything. I cannot understand the reasoning behind this way of doing business. I will NEVER make another purchase from any Home Depot store and will advise all my friends of what has happened to me.
Alan of Angier NC (05/06/08)
In May 2004, I bought a thru-the-wall Maytag brand air conditioner / heater. The Home Depot flyer for these Maytag units stated there was a five year in home parts and labor warranty.
In early 2007 this unit broke and would not work at all. I had all my paperwork, receipt, warranty information, and the Home Depot flyer that clearly stated the Maytag / Home Depot warranty. Well Maytag said they were not responsible as the unit was actually manufacturered by Fedders Corp. under the Maytag brand name. Maytag referred me to Fedders. Fedders gave me nothing but problems for nine months. Home Depot would not give me credit for the unit, but they did offer assistance and finally got Fedders to send someone to the house and get the unit to repair it.
It took about two weeks and the unit was returned. After four months, it broke again with the same problem. Neither Home Depot or Fedders will take care of the problem. I have nothing good to say about Home Depot. Their advertizing clearly stated thw warranty. Can you help ?
Could not use my work shop for the spring / summer months as it was to hot in there to work.
Aimee of Deltona FL (05/05/08)
WOW! I REALLY WISH I HAD SEEN THIS WEBSITE BEFORE BUYING MY WASHER AND DRYER. I bought both at Home Depot and WAS told by the sales person to leave the door on the washer open because I am in Florida and the humidity would just cause problems. However, I was unaware of all the other issues that the LG washer & dryers are having. I am debating buying the extended warranty for my items and I think I now have my answer....
Rob of Crescent City CA (05/01/08)
My wife and I purchased a set of W/D's. They are both GE machines. The washer is a top loading 18 position We purchased these in November 2007. The washer seemed fine until two weeks ago. The washer went into the spin cycle, and that was it. The timer simply finished its cycle without it spinning. No other setting would allow us to spin. We called a work center and the repair person stated that he new what it was without even testing the machine. The lets me know that this occurrence will probably happen again. I seems like GE is still selling a machine that is faulty. I would like my money back (full refund) for the set of GE washer/dryer and purchase another brand.
My wife and I are both ill and it causes a huge inconvenience to go into town to launder. It is almost 45 minutes drive back and forth, and another 3-4 hours at the laundry mat. Costs are: (fuel & wear/tear) $10.00 to $15.00; and the $15.00 to $25.00 for laundry usage. We've been into town twice. There has been no reply as to when it will be repaired.
Janet of Coal Township PA (04/29/08)
I purchased a LG Tromm washer that has stunk from the first washing... I was told to wipe down the door after every couple loads, and after a couple months, check the drain on bottom... and empty it... I only use HE detergent, clean the rubber rim, and inside of the door after every use with lysol disinfenctant, and still I have a terrible odor.. I even keep the door open between loads with is a real pain in the neck... I am greatly disappointed in this purchase...Glad I only bought the washer and didn't buy 2 mistakes from the same company.
I have spent nearly 1 thousand dollars on this machine excecting it to last a life time.... what a waste of money
Matt of Sterling Heights MI (04/26/08)
GE hotpoint Water heater lasts one day! Home Depot sells water heaters with built in defects. I trusted them on a Water Heater from GE and they obviously don't check out the cunsumer ratings! They are big on buying lots of extra warrenty and GE is Big on rebuilding their water heaters just as soon as you have paid to have it permenently installed. I do not relish the thought of paying for several installations to get one working Water Heater or sitting home Monday to Friday 9 to 5 losing work time to wait for a one day old water heater to be rebuilt! I am extremely dissapointed!
GE should not be allowed to sell water heaters on days that they will not fix them! They can sell me a water heater on the weekend but they won't fix one unless I miss work sitting around during the standard 9 to 5 Business hours. Therfore sales should not be allowed during hours when service is forbidden! So I have a water heater installed Saturday that they do not want back and won't touch for days later leaving me in cold water them in hot water with me!
I will have to pay to have a plumber (who is not responsible for appliance quality) to replace my water heater since GE has a policy that refuses return and begins rebuilding your product the day it is installed!
Virginia of Valencia CA (04/22/08)
I ordered a GE rangetop s/o #1hsb683991 & was advised over the phone if I had it delivered to my home I would be refunded the $59 delivery charge but it wasnt explained to me how I was to receive it. Will it come in the mail, do I need to go to the nearest store with the paperwork ?
Patty of Tempe AZ (04/03/08)
Bought refrigerator on 3-15-08 from Davey, received it 3-18-08. Defective, had it removed and new refrigerator delivered on 3-25-08 by Ed and Goomie. They did NOT give us a courtesy call, therefore they were delayed because of that mistake. They claimed, it was not on our work order They slammed my front door, were NOT going to removed tape and debris until I insisted. All in all, very unprofessional and childish. Better yet, they said they did not have a level on their truck. My husband spent the next full morning leveling what they said was fine. On 3-25-08, Davey agreed to credit our credit card $100, for spoiled food. Much to my surprise, our account was ONLY credited $52.64 on 3-31-08. Again, lied to and poor decision on Davey's part.
Mental stress immeasurable, my husband is 78 yrs old with cancer, and the anguish caused is so not needed.
Patricia of Fawn Grove PA (04/01/08)
The Home Depot was having a special on LG appliances. We went to the store and purchased our refrigerator because it was in stock. The salesman stated that the range we wanted showed 0 on the screen which meant there were none to be had and we would have to wait until LG shipped more which could be a few weeks. One week later they called from the store to say the computer showed 35 being shipped, and told me to come in to place my order. No one ever stated that the cost ($1,100) would be charged IMMEDIATELY to my credit card. This item is not even in the United States yet. Why am I responsible for paying for the item before it's even in the warehouse? The Home Depot corporate customer care person stated that it is their policy to charge people when an item is ordered. I completely understand that concept when it is in stock and can be delivered within a week or so. However, this item won't even be in the US until the 10th of April and I don't feel it is fair to charge me for something that they don't even have yet.
Steve of Central, AZ (03/26/08)
I purchased a set of GE front load washer/dryer in August of 2006, with an extended warranty for 4 additional years. I am now having a problem with the drain pump on the washer. I called Home Depot and have been getting the run around for about two weeks now. They tell me to call GE for anything that is over 1 year. I call GE and they could not find the warranty info and said that Home Depot needs to contact them to straighten out the problem.
I called Home Depot back to relay the information to them and the rep gave me a number to call to register the warranty myself. Thinking that this might expedite the repair I went ahead and called them. The response was that I could initiate the registration, but it might take 1-1.5 months to get it completed before any repair could be ordered. I called Home Depot back and told them this information and have now been waiting for about 1 week for action.
Dawn of Hiawatha IA (03/12/08)
The day the LG Dryer I purchased from Home Depot was delivered and set up, it was making a loud noise. The delivery person said that after awhile the noise would go away. The noise did not go away, so I called Home Depot, and they referred me to LG Electronics to have it repaired. Since the noise started the DAY IT WAS DELIVERED, I wanted the dryer replaced and not repaired. It was faulty when I got it!
LG Electronics has refused to replace it. The manager at Home Depot said LG Electronics has terrible customer service, and they NEVER replace appliances, they only repair them. I contacted Better Business Bureau to get this resolved, but LG refused to replace my faulty dryer. Going through Better Business Bureau did not help. Then I went into Home Depot to discuss the faulty dryer. The manager said he'd get back to me and never called back. This has been going on for over a year now. Where do I go from here?
LG Electronics does not stand by their product and neither does Home Depot. I am extremely frustrated. I will continue to fight for a replacement dryer because IT WAS FAULTY WHEN IT WAS DELIVERED.
Rick of Mesquite TX (03/10/08)
Our refrigerator went out on Thursday, so my wife went to Home Depot on Friday and ordered a new one, with a total cost of over $2,100. The sales person told her it would be delivered on Monday or Tuesday. On Monday the delivery company called and said it would be Friday - one full week after we bought it. I called the store and talked to Ray, the assistant manager. He said he was sorry but there was nothing he could do. I argued with him, but he insisted it was out of his hands. I am amazed that one of the largest corporations in the world outsources the most important customer experience. I am also amazed that they do not empower their local managers to do whatever it takes to make buyers of large items satisfied. Being without a refrigerator for a full week is more than just inconvenient - it's expensive.
Had to eat out for a full week.
Lisa of New York NY (03/06/08)
They delivered a small refrigerator on the wrong day, which my doorman Louis Torres signed for, and then Louis claims he gave it back to them. My refrigerator was stolen.
I am out $180.00. Please sue them.
Eric of Owings Mills MD (02/15/08)
I purchased a stove, refrigerator and dishwasher (all stainless steel) in Aug. 2007. In the first delivery two of the three appliances had scratches and dings. The crew (who spoke very little English) could only deliver the dishwasher. I was told to call store to set up a new delivery date for stove and fridge, which was done. On the 2nd delivery, the stove was fine but the fridge was too big for the space (the crew measured), and we needed a smaller size. So the fridge was not even taken off the truck, and again it was a crew who spoke little English. I went to the store to re-order fridge in a smaller size only to find that the smaller size was much more expensive than the original. Was also told by the clerk we would need to pay another delivery fee, but after asking for the manager, he waived the delivery fee after hearing our tale of woe! The fridge was set up for a third delivery day was delivered with no problem.
I mailed in the rebate for $500 rebate Sept. 2007. To this date (Feb 15, 2008) I have not received any rebate. I have tried calling the store who gave no assistance. They had tons of excuses why it may not be back. I'm not sure at this point what to do. It leaves me scratching my head wondering how they have continued to get away with this kind of questionable behavior. HOPE YOU CAN HELP!
Patti of Dillsburg PA (02/13/08)
We ordered a stove at the store and my husband was told they would deliver it on a certain day. He stayed at home and it never was delivered. Late in the day he got a call from the warehouse that it was damaged. My husband went to the store and asked for a refund. He was told that it would happen and that the refund would appear back on our debit account in a couple of days. 4 days went by and the amount still was not credited. We called. (This is for our summer home were we were having some work done - keep in mind we don't live there and were there on the weekend). They told us we could reorder if we wanted. We decided that if they could assure us it would be available on the date we specified, that we would drive the 3 and a half hour ride to the house to see that we would be there to receive it.
We were told that we would get a call the day before about the delivery time window. We never got the call, so we went to the store and got an unbelievable runaround. No one could find it on the computer in the appliance dept. The fellow at the customer service desk was not experienced, he had no clue. We are not hostile people, but my poor husband who has been DEALING with this for 3 weeks told them it had better be there the next day. Well, ironically on the way home in the car, they called us and told us they would deliver tomorrow. They finally did, but is all this lack of customer service necessary? We will NEVER shop at this location again - no matter what.
David of Ontario CA (02/06/08)
We purchased a new top of the line refrigerator, washer and dryer from home depot. The installers had to remove our very large, heavy oak/glass front door to get the fridge into the house-no problem. After a short period of time, I went into the laundry room to observe installation of washer and dryer. They had crammed the washer up against the wall at an angle pinching the two water hoses, and in the process smashed the plastic electric plug cover on the wall. The guy was in the process of trying to remove the old fitting from the gas valve with two pairs of old pliers and was getting nowhere except to round off the brass fittings. I told him that the washer installation was unacceptable and then asked if he did this every day, and where were the proper tools for removing the fitting? The two of them told me they couldn't finish this type of installation--and drove off with my front door leaning against the outside of the house!
I promptly called the home depot I purchased the stuff from and was put on hold forever because no one could find the/a manager. Finally one came on line and after explaining to him what we just had experienced, I was told it's out of our hands. I reminded him that the sale and installation transpired with them, at that store, and THEY charged me for installation. He then told me another company installs the appliances, work it out with them. I asked him if he was going to drive out and help us put the door back on it's hinges. He informed me that that was my problem too! We got our (large) neighbor to help us set the door back on it's hinges again. I moved the washer away from the wall, replaced the plastic electric plug cover, got the kinks out of the braided hoses that we purchased as an option, got two small pipe wrenches out of my tool box, removed and replaced old/new gas fitting in about 2 minutes and finished installing the gas dryer. But I couldn't even get my 50 buck installation charge back from home depot.
50 bucks isn't a big deal, it's the principal of the thing #1, and #2 the blatant lack of integrity that this company represents. DON'T SHOP THERE!
Lewis of Orange Park FL (02/04/08)
I bought a Maytag refrigerator, a microwave, a dishwasher, and a range from Home Depot of Orange Park on Dec.11, 2007. On 2/04/08 I called Maytag and also the Asst Manager at HD; Fred would not give me his last name or badge number. I had a problem with the water dispenser and explained to him that Maytag had told me to call them. He told me that it was not their problem--to call Maytag again. I asked for his full name, and he refused to give it to me and was very rude and no help
No help from Home Depot at all, and I will not recommend them to anyone. I owe them a small sum and will cancel my credit card with them.
Rosalie of Mountain View WY (01/14/08)
We purchased an air compressor from Home Depot. It was never used and it did not work . The regulator was stripped. We called their help line and was told that even though he had record of our purchase, that without a receipt we were out of luck. Even if we had had a receipt, we would have had to purchase the parts to repair it anyway. We have spent literally 10's of thousands of dollars there, but over a $90.00 compressor (with extended warranty which we lost) will no longer do business with them.
Julie of Jacksonville IL (11/25/07)
I bought 3 Magnavox 42' plasma TVs and every one of them was damaged or lasted anywhere between 5 months to 8 months. Wow...what a buy! Home Depot say they are not responsible and that I need to deal with Phillips. It seems like no one wants to take deal with this issue.
I have been put in a situation where I have bought 3 expensive TVs and have nothing to show for it except the bill!
Raymond of Woonsocket RI (11/25/07)
I bought a front loading washing machine about 2 months ago. In the contract I signed, I was told to send in a rebate form for the delivery charge of $55.00 which I did. I have not received it. I contacted Home Depot a number of times with no results. I have had this happen to me about rebates before but I never thought Home Depot was like that. I will cancel my Home Depot card and never shop there again. It will cost them more than that.
I have lost confidence in Home Depot. Most big corporations are like that - they become so big they just don't care. I will file a complaint with the better business people.
Nancy of Egg Harbor Township NJ (11/15/07)
I bought a NEW floor model Maytag Epic Gas Dryer 7600 series on 11/15/07 with my Home Depot credit card. I picked it up and took it home and installed it. When I went to use it, there was a lot of lint in the lint trap, more lint in the fixed plastic pre-lint filter, and some long reddish-brown hair that was caught in the edges of the drum. There is pet hair mixed in the lint. This is absolutely gross! I have called the store and made my complaint known to (Chris) the on-duty manager. I need to call back tomorrow AND Saturday to speak with 2 different managers (Mike and Tom). I will follow up with calling the credit agency that covers my credit card. Will keep you posted.
Bobbi of Gilroy CA (11/12/07)
I purchased from Home Depot a gas range with delivery and installation. Told the sales rep that we were on propane and to make sure range would work with propane. He assured us it would only take a minor orifice adjustment at the time of installation. The install crew removed and hauled away old range, and installed our new range and hooked up propane supply. We told them it was propane and to make sure it was set up for propane. They spoke little English but said "Yes" and shook their head to everything. We have flames that shoot up 12"-plus when lighting burners and oven continuously runs with 12" flame. We called the store, and they told us they do not do propane installations and not to use the range until the orifices were adjusted because it is dangerous! I asked why then did we pay for install?
I asked to speak with a manager and as of today, Monday, no one has returned my calls. I have spent over two hours on the phone with various people with no luck. They basically told me to just call someone out to fix it. This could be a vary serious liability if my elderly mother was home alone and tried to use the range.
Now we are having to locate our own appliance repair person and cannot use our new appliance (can't cook!) until we find someone. Now we will need to take time off work when we find a repair person. We have the cost of the appliance repair person, the prepared foods and the time off work.
Max of Somerset PA (11/05/07)
Home Depot doesn't post my review of GE Refrigerator GTS17FCSWW. I don't think my review was so harsh it warranted not posting. Here is my review.
First of all it took 14 days for them to deliver it and when it finally got here they was a dent on it. The icemaker water line I bought additional for $9.99 was useless. All it was was a 6-foot hose and the deliveryman said he wasnt going to hook it up because I didnt have the fittings or shutoff valve. The lady on the phone said he would install the water line for free as long as I bought it but that was wrong.
He never even leveled the frig and I asked him to take back the icemaker water line since he wasnt going to install it. Here its been 10 days and I still havent seen a credit back on my credit card for the return of the water line.
The drawers on the door are way too big for anything except a gallon of milk. Everything just falls over when I close the door even a 3-liter bottle of soda falls over. I installed my own icemaker water line and it started making ice then just stopped. I looked into the freezer department today and there was an ice cube stuck already preventing the icemaker from working.
My neighbor told me that is how they get rid of dented appliances, they send them out on delivery items.
When they started to bring the frig off the truck into the house I mentioned coming around the steps and he just came down the steps anyhow, putting black marks on the side of the frig from the hand bar on the steps.
Now I have to wait for the $100 rebate for the dent from GE, the $25 gift card and $55 free shipping rebate. I wonder what else will go wrong?
All in all, I am completely unsatisfied with this frig. I should have just gone to a bonafide scratch and dent store or an auction
Now since I tried to post that review my icemaker broke and a small piece of plastic broke off into the ice bin. Home Depot says the dont accept returns on appliances.
Carol of Tucker, GA (11/04/07)
I purchased a new dishwasher from Home Depot and paid for delivery, installations plus parts and for my current dishwasher to be taken away. When the delivery people arrived, they told me my dishwasher was too far from my cut-off valve (it is just over the 4 foot length of the hose they brought). They left my new dishwasher in my garage and told me I would have to call a plumber.
Well, a plumber is $125 just to get out here, which is over 25% of the cost of the dishwasher I just bought. So I called Home Depot back. It took me calling 3 times over 2 weeks to get a return call. I told them if they could not install my dishwasher, then I wanted them to come get the new one and I will buy another one from a place that will do the install. I was told I would be subject to 20% restocking fee, plus I had to deliver the new dishwasher MYSELF back to the store.
Michael of Johnstown PA (11/04/07)
I submitted my review of a GE refrigerator #GTS17FCSWW on Home Depot's website 10 days ago and don't see it posted as of yet. Since submitting my review the icemaker broke, and I only have had this fridge for 2 weeks. What good does it do to submit reviews to warn people if Home Depot is not going to post them?
It took 14 days for delivery, and when it finally arrived there was a dent on it. The icemaker water line I bought for $9.99 was useless. The deliveryman said he wasn't going to hook it up because I didn't have the fittings or shutoff valve. The lady on the phone said he would install the water line for free as long as I bought it but that was wrong. He never leveled the fridge, and I asked him to take back the icemaker water line since he wasn't going to install it. I still haven't seen a credit back on my credit card for the return of the water line. Everything just falls over when I close the door even a 3-liter bottle of soda falls over. I installed my own icemaker water line, and it started making ice and then just stopped. When they started to bring the fridge off the truck into the house I mentioned coming around the steps, but he just came down the steps anyway, putting black marks on the side from the hand bar on the steps. Now I have to wait for the $100 rebate for the dent from GE, the $25 gift card and $55 free shipping rebate. I wonder what else will go wrong? All in all, I am completely unsatisfied with this fridge. I should have just gone to a bonafide scratch-and-dent store or an auction.
Joseph of Pottsville PA (04/10/07)
I purchased a new LG washer and dryer at the local Home Depot on March 31 2007. Delivery was promised on the 04/05/2007. When I purchased the washer and dryer the sales person said I was required to purchase a new set of hoses for the washer and a new drain hose. Also a new vent hose for the dryer. If I did not purchase the required items my warranty would be void.
When they brought it into the house they had no new hose for the dryer and could not hook up the pair. After I removed the old washer and dryer the night before. I had to put them back in place and hook them up again, while they loaded the new pair back on the truck. A new delivery date was set up for 04/10/2007.
At about 2PM I received a call from Home Depot stating that when they put the washer and dryer back on the truck after the first attempted delivery the delivery people failed to secure the tube on the washer with the bolts that in place from the factory to prevent damage in shipping, and of course the washer was damaged. A new delivery date in now up for the 04/13/2007. This is 2 weeks to get a washer and dryer delivered from about 15 miles away.
Jeff of Dayton OH (03/03/07)
I bought $1400.00 washer dryer and when it was delivered the drain hose was leaking. When repairman came, they didn't bring drain hose specifically asked for. It took another week to get repair man out. They say they will upgrade, it's now been over two weeks. I've paid $1400.00 and have no washer and dryer. And I was billed for delivery. Home Depot won't waive the delivery for the items I've never received.
Thomasof Fremont CA (03/08/06)
We were shopping for a new washer and dryer. We went to all the stores that sold them to look for the best price. Lowes was the best yet then we went to Home Depot and we were told that if we purchased the GE washer and dryer set we would receive a $100 rebate plus a $50 Home Depot gift card. This sold my husband and we bought the set from Home Depot. We were told to wait until the delivery of the units then mail in the rebate and gift card info which I did all on the same day.
Today we got a postcard in the mail from Home Depot stating we do not qualify for the gift cards because we mailed our paperwork in too late. This were never told but,we mailed everything in before 30 days, when I called the rebate department and spoke to "Steven" he told me that the $100 rebate check was mailed out today, what a coincidence since I called today and that we could only qualify for one $25 gift card because some of the mail was post dated after the eligible date and the other mail was posted before the eligible date.
When I asked him how that could be since I mailed everything on the same date and couldn't he see that on the paperwork he stated that the paperwork is in a storage unit and the data entry clerk is the one who entered the information into the computer system that they use. I then told him that the data entry clerk may have entered the info wrong because it should all have been entered as the same date and that they should have the paperwork accessible in case of problems like this so the proof is in front of them, he in turn told me, quote: "maybe you're the one that's wrong and maybe you need to check your paperwork,you give us proof that you sent it in on the same day then we can see what can be done, until then you don't get your cards" un-quote.
I then became very insulted and frustrated and now I feel like we have been ripped off and treated like useless pieces of crap.
Kathryn of Lake View Terrace CA (02/22/06)
Two weeks ago, I went to Home Depot and told them my refrigerator had broken down and that I had an emergency need for a new refrigerator. On the advice of their sales person, I bought an LG refrigerator. I was told that the earliest they could get it to me was a week later. I was not happy about it, but was in a bad spot, so went ahead and ordered the delivery. I also bought a portable dishwasher.
The night before delivery, I received a call from the company telling me my merchandise would be their the next morning. I received a second call directly from Home Depot telling me my dishwasher was to be delivered. When the truck arrived, the dishwasher was on board, but the driver had no refrigerator. I asked the driver what happened to my refrigerator and he said he didn't know what I was talking about. I asked him to call his boss and found out what happened to the rest of my order and he couldn't be bothered.
I then called Home Depot and only then was I told that the item was on back order and they had no idea when delivery could be made. When I told them that I had told the original sales person that my need was an emergency and had been promised that the goods could be delivered, their only response was oh gee, we must have dropped the ball. They then offered to "allow" me to come in and purchase a more expensive refrigerator, which I would have to wait an additional two weeks to receive.
I told them this was not satisfactory and asked them to call their delivery agency to resolve this.
Last night, I received a phone call on my answering maching that my merchandise was now available and would be delivered this morning.
Martha of San Diego CA (02/06/06)
When the washing machine was delivered by Home Depot, they badly ripped the vinyl floor pushing the washing machine across it.
Although the delivery person wrote the damage on the order form they refuse to take care of the damage caused.
Vincent of Portchester NY (01/16/06)
I bought a hot water heater after opening an account at Home Depot. After my plumber installed the water tank, we found out the item was defective. GE has been giving me so much run around, and the Home Depot will not let me return the water tank for a new one.
We have only 3 minutes of hot water here and my wife has asthma and cold showers are not good for her or me.
Vickie of Bradenton FL (01/16/06)
Six months ago, I bought a freezer, among other items, at Home Depot. I had everything else delivered, except the freezer because it was small enough to fit in our truck.
For the last three months, I have been trying to get the freezer fixed. I waited for an apptointment with Maytag, just to find out it wasn't one of theirs. Then I'm shuffled around for another month and an charged $25 dollars for someone to look at it again! I am then told it was a bad compresser.
So they tell me to throw it out and they would reimburse me only the orgiginal price. NOT the taxes or the money I spent to find out it was a defective product.
They do not reburse for the lost of time, food, not to mention the inconvience during these holiday times.
Michael of Clay NY (01/04/06)
The other day, I went to my local Home Depot store to purchase a new washer and dryer. The deal was all made, and as we sat down to finalize plans for delivery, the salesperson told me that I had to purchase a section of flexible exhaust hose. I told him that I have permanently installed rigid ducting in my home, and that I spent nearly $500 having it installed just last year.
He told me that the installers wouldn't use it: that it is their policy not to connect to existing ductwork. I told him that I was sure he was mistaken, that the policy must mean not reusing existing flexible ducting, but he assured me that he was correct. The only way that the installers would hook up the dryer is if I remove or bypass the rigid ducting, and use flexible hose to connect the dryer to the outside. I spoke to the manager, and he confirmed that this is indeed the policy.
I contacted Home Depot's "Consumer Care" department, and after they called the store themselves, they told me that there is nothing they can do. I installed the rigid ducting because I was told that flexible ducting is a fire hazzard. The run from the back of the dryer to the outdoors is about 15 feet. While this distance can legally be covered with rigid ducting, local building code allows for only 8 feet of flexible duct. I would either have to move the plumbing and electrical connections for the washer and dryer, or move the outside vent to a location within my garage.
I explained all of this to Home Depot, and they were very clear with me that they would rather lose my business than violate their policies. Incidentally, the Lowe's store just down the street has no such policy.
Tom of Woodburn OR (12/29/05)
They sold me a LG refrigerator with a Gift Card offer, but when it came to providing the gift card they said that the offer was no good. I followed their rules but am out 150.00.
Susan of Rindge NH (12/09/05)
We ordered all of our appliances; refrigerator, stove, washer, dryer, dish washer from Home Depot in December. We had scheduled our delivery to be on 12/8/05. The delivery people called us the day before. I spoke to them and told them that I was 20 minutes from work. They said that was fine, we would get a call 1/2 hour before the delivery.
They called my husband on 12/8/05 at 3:57 and indicated that they were 15 mins away. He indicated that I needed 20 minutes to get home, and gave them my cell phone number. I left my work at 4:00 pm. I arrived home at 4:20. I never received a call or did they leave any type of record stating they came.
I called the Home Depot Direct about 3 times and they indicated that they would be there. My last call they told me that they put a message into their dispatch. HDD indicated they would call me back either way. We never received a call.
We now have no appliances, we gave our other ones away in preparation for the delivery. We are a family of 5. They told us that it was our fault. The driver said he waited 20 minutes for me. That is impossible. If he called my husband at 3:57 and said he was 15 minutes away, he would of arrived at my home by 4:15. I arrived at 4:20- We never got a call, and what happend to the 1/2 hour window?
I have never been treated so badly before from a store. These appliances were what we wanted. Now have to wait until next week.
I now have to do laundry at a laundramat. I have to leave work again. I will not stop here. Though it is not GE's fault, they are the ones that set up the delivery and it gives GE a horrible name as well as Home Depot.
Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.
|
