Last year, I bought a Hitachi AC from Gurgaon on 4/30/2011. This year, in the first week of April, I requested for wet service. But the technician did a dry service, telling I need to log and call again. So I registered a call on 4/27/2011 with the topmost priority and after that, I have called 17 times (spending nearly 2 hours) and below are a few of the names of persons with whom I discussed: Purvi, Priksith, Lizo, Alak, Zahid, Swetha and Anshual. I tried to contact a senior to escalate, but I didn't get details. At last, they are putting my calls on hold and not responding. I am really frustrated. Help.
Consumer Complaints & Reviews
We have purchased 14 pcs of split AC of 1.5 ton class logicool and also 4 pcs of 3 tons micro cool cassette AC. During installation of these ACs, their Varanasi service center (M/S Urban Marketing - in charge is Mr. ** mobile no. **) is badly harassing us since last year and never completing the installation work despite repeated failure of his promises. We are very annoyed with his behavior. We have paid Rs. 22,500 advance until today for his partial work.
A complaint lodged on AC that's not working has not been attended till to day even after lodging four complaints starting from Aug. 20, 2011 and talking to the persons whose names were given by the Hitachi Call Center.
We bought 1.2 tn Ace Cut Out Split air conditioners (2 units) during April 2009 , Invoice no **, dated 18th April 2009, which were installed at **. I'm wondering, repeated efforts for free services/inspection (due within six months from date of purchase) with franchisee Ms. Concorde Air Conditioning System, Bangalore and Hitachi Life Solutions through online complaints/mail follow-up are failing miserably in getting appropriate response even after more than a year of purchase.
My father bought a Hitachi AC last year in May 2009. From the word go, we are facing the problem. First instance happened when our AC got installed. They left a big wooden piece inside and it gave a bad, horrible sound while we first ran the AC. Nobody came to check whether the AC has been installed correctly or not. No after-sale service (which a company do or warranty period services) on time. Now, we are waiting for our wet service done, but nobody is doing this. A person, Mr. Ravinder, always calls and informs to read our complaints and will done it ASAP, but nobody comes.
Please help us to get our wet service done and tell Hitachi do not sell their ** products in India to the customers when they can not do a single bit correctly. Their exec can not install the products, they can not provide even free after-sale services on time and when a customer approaches for the same, they take it lightly. From 27th of March, we are trying to get it done but Hitachi exec is taking it very lightly. It's so disgusting to have Hitachi products as I am in India and if you people are not able to help me, then it's my humble request to you to please forward this to concern department or company's sites. It'd be a great help.
I purchased a 1.5 T Hitachi Window remote AC on the 3rd of March in 2006. The serial number of the product is 149867010.T he amount paid for the commodity was Rs 25000.
It's problems are:
1) The blower motor failed within 6 months of purchase, along with the reduction in cooling.2) Problem 1 recurred on 14/8/2007 on which I was charged a sum of Rs 2600. Again, the problem recurred within the next 7 days.
I feel sorry to mention that since day 1 when the problem took place, the cooling has been exceptionally poor. I cannot use that AC in any condition because it does not solve my purpose. This is in behalf of my family that we all live sleepless nights. I request the relevant personnel to kindly take strict actions.
I bought an AC from HITACHI DEALER. it worked fine for 1 month. after that it stopped workin. no COOLING. i complained in customer care dept. they just disconnect the call. that we shhould call back. its already been a week no initiative has been taken. area service manager is not doing his job properly. they keep on delaying the replacement. WE DONT HAVE STOCK. so wat do i do? when i will get the replaced AC? in winters or in next summers? do 1 thing give my 26000(INR) back. i will ourchase samsung or any other ac. NEVER EVER GO FOR HITACHI.
My mom is a victim of skin disease. doctor has suggested that she has to be in ac all the time and from a week. she is suffering very hard. IT is more than a physical or ecnomic damage. please help me.
