Complain about a product or service

Healthcraft Cookware

The company responds:

It’s my opinion that your website goes far beyond MISLEADING consumers into believing, BY ITS NAME, that it is in fact a valid government agency. Even our seasoned customer service staff and distriubutors were fooled into believing your website was the Department of Conusmer Affairs.

No one from your company www.consumeraffairs.com contacted Health Craft or any of its distributors or affiliates to verify the truth or validity of the consumer complaints posted on your website, or a rebuttal after posting.

As a direct result of your misleading consumers – Health Craft and its distributors have documented more than $20,000 in losses with returned merchandise and cancellations. Our cookware is made in the USA of the highest quality materials available by skilled American Craftsmen. It’s not easy being an American manufacturer and this is not helping any in keeping them working a full schedule.

Since it is only my opinion that your misleading consumers for personal gain, I’ve taken the liberty of copying our Corporate Attorney as well as an old high school buddy, California Supreme Court Judge Ignazio Ruvolo, for their legal perspective on your website.

My Best Regards,

Charles Knight
Cookbook Author, TV Cooking Show Host & Creator of Health Craft Cookware

Jackie of Naperville, IL October 29, 2009

I'm unable to remove my last statement. So in all fairness to health craft, I would like to say that there customer service is one of the better. They have been to my home now three of four times working with me on the use of the cookware. They have solved most of the issues I had with the cook ware. Both the sale person and his boss are willing to do what it takes to make me happy. There product is high end and worth the money if you are into healthy eating. The difference in the taste is great.

Charles of Tampa, FL October 16, 2009

In a day and age when anyone can post just anything on the internet without the website provider verifying whether the statement made is true, false, or accurate, or that of a competitor, is sad, but it is a public forum that can provide the public with relevant, current information that can be helpful. Even so, companies must defend themselves if and when comments or opinions are derogatory and contrary to the truth.

Health Craft is a three generation family owned business with manufacturing facilities in the USA, providing jobs for skilled American craftsmen. Unlike most American cookware companies we are not, and will not, ship jobs overseas for cheaper made products and higher profits.

If any of the complaints on this site are truly Health Craft customers in need of service please contact me directly.

Charles Knight Founder Health Craft Cookware

cktocook@HealthCraft.com

813-887-3616

Kimberly of Walnut Creek, CA September 28, 2009

This company relies on fairs and tv advertisements for their sales. Not traditional stores with normal return policies. I made the mistake of buying a 280 food processor at a fair. a) It was sold used without a discount. b) I was charged shipping and handling, yet I picked it up. c) It broken within 30 days and they were notified. I requested a refund and returned the merchandise.

Then Healthcraft shoved the product on me saying I signed a 3 day right to a refund in a CONTRACT. What? If their product is so great why do they force it on you? I thought I signed a paper acknowledging reciept of the merchandise. That is [a lie]. If their product is so good, give it a normal 30 day money back guarantee.... No one has time to deal with returns within 3 days...ESPECIALLY AT A FAIR! And of course Healthcraft abuses that saying they are abiding by Federal Law.

So they want to hide behind a loophole in interstate commerce with contracts? How lame is that? SNAKE OIL SALESMAN! There are complaints all over the Internet on this company. I gave them a YEAR to offer a refund and ample opportunities to fix the problem. I'm out 280 and I have proof of delivery of the returned merchandise.

I also wish to share with the public that Healthcraft claimed no responsibility for the sale and no involvement in the transaction. They said it's between me and the sales guy. Yet they processed my credit card transaction, so it is up to them to contact their contractor/ distributor. Healthcraft's quality issues and internal communications are not my problem. Lost 280. No merchandise in my possession. Wasted my time with telephone conversations that had no results.

Healthcraft should stand behind their product with a normal refund policy if they are so good! Or at least normal. Healthcraft, hides behind such nefarious statements like "we've been around since 1937?" or some other date? ...maybe someone manufactured since that date, but I doubt they've worked with these high pressure salesmen that long. The company is known as Healthcraft, Royal Prestige or Ekco Home and is based in Florida. Kitchen Craft sells the same wares and is also based out of Florida.

Kimberly of Walnut Creek, CA September 28, 2009

TRAVELING SNAKE OIL SALESMEN DO STILL EXIST This company relies on fairs and tv advertisements for their sales. Not traditional stores with normal return policies. I made the mistake of buying a 280 food processor at a fair. a) It was sold used without a discount. b) I was charged shipping and handling, yet I picked it up. c) It broken within 30 days and they were notified. I requested a refund and returned the merchandise.

Then Healthcraft shoved the product on me saying I signed a 3 day right to a refund in a CONTRACT. What? If their product is so great why do they force it on you? I thought I signed a paper acknowledging reciept of the merchandise. That is BS. If their product is so darned good, give it a normal 30 day money back guarantee.... No one has time to deal with returns within 3 days.... ESPECIALLY AT A FAIR! And of course Healthcraft abuses that saying they are abiding by Federal Law. So they want to hide behind a loophole in interstate commerce with contracts?!? How lame is that? SNAKE OIL SALESMAN!!!!!!

There are complaints all over the Internet on this company. I gave them a YEAR to offer a refund and ample opportunities to fix the problem. I'm out 280 and I have proof of delivery of the returned merchandise.

I also wish to share with the public that Healthcraft claimed no responsibility for the sale and no involvement in the transaction. They said it's between me and the sales guy. Yet they processed my credit card transaction, so it is up to them to contact their contractor/distributor. Healthcraft's quality issues and internal communications are not my problem. Healthcraft should stand behind their product with a normal refund policy if they are so good! ........................Or at least normal.

Healthcraft, hides behind such nefarious statements like "we've been around since 1937?" or some other bullshit date? ...maybe someone manufactured since that date, but I doubt they've worked with these high pressure salesmen that long. Why doesn't Healthcraft distribute thru normal means if they are soooo established and reputable? I'll bet they spend lots of time trying to clean up the s*** storm they leave with dissatisfied customers. I expect them to continue making the same song and dance about how great they are in rebuttal...Rather than fixing the problem with a refund as they should have. I personally want to make sure Healthcraft loses more than what I lost in future sales. It's a matter of principle. No consumer should have such aggressive marketing tactics forced on them. Consider it my public service to the community....

Jacqueline of Naperville, IL September 17, 2009

I purchase Health craft cook ware at a home improvement show from Fred Fams (4-5-09), after I received the cookware I couldn't get the same results that they were demonstration at their show. Fred then came to my home and he was showing me how to use the cookware which he was also having trouble with on my stove. I was then told that it was my stove and so I had a repair service (84.95) come out to look at the stove and was told there was nothing wrong with the stove.

So again I called Fred back out and we tried again with no better luck. So now they want to replace the health craft with the Royal cookware which has not arrived after several weeks of our conversation. I did try one piece of the Royal and it did do a better job than the health craft, but it still was not what I was expecting. I told them I just wanted to return the set and get my money back. I was told that once you purchased the cookware you owned it, there was no return policy. I was and am very upset about this and can't belive if you are not safatisfied that they would not do a refund the best cookware out there will refund replace any of their products without questions.

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