Complain about a product or service

Haier Washers & Dryers

Sarah of Geneva, NY June 23, 2009

Washer/dryer combo was ordered and paid for 3/28/09 for 639. It arrived with a broken part. The distributer refuses responsibility and suggested that we contact the manufacturer. Haier said it is under investigation for a few more days or weeks with each phone call. In the mean time it sits in the basement. It has never been used as it can not be turned on. I am expecting a baby and need a washer. Although I would prefer a refund, I am willing to accept a WORKING machine. Can you help

Carolyn of Haines City, FL January 11, 2009

i purchased a washer and dryer from big lots in aurndale florida and i have asked for service for repair and the store does not seem to have any phone numbers to reach haier service department. i have call the 1800 nimber when i first purchased the machines and however this has been about 4 months i placed a report on the machine back then the tech never showed up now i have no way of contacting the dealer to find out how to get machines fixed. i need a ohone number and a explaination why none never called me.

Angela of Toledo, IA September 9, 2008

I bought a Haier portable clothes washer in April 2008. It had a problem with an E2 error since I received it. On July 26, 2008 the washer would not operate at all and always said E2 error. The warranty service has been here 3 times and cannot find a problem. They have changed out the control board 3 times. Now the company says that I need to cut off 8 inches of the power cord, send 14.99, proof of price and the model and serial number stickers off the back of the washer. I didn't even ask what happens after I send these things to them. I would imagine I either get a coupon for a new machine or a new machine, but I do not know if the shipping fee that I paid is involved in the return or not. Thank You. If you need any more information, please feel free to contact me.

Have not had a washing machine since July 26, 2008 after having it only since April 2008. I am disabled and it is hard for me to get to a laundromat and carry wet clothes as I do have a dryer.

Amanda of Baltimore, MD March 5, 2008

I purchased a Haier America washer/dryer combo last June. I used it once and after one wash cycle the unit broke. I called Haier and told them that the cycle selector knob was stuck and that the unit was not drying clothes properly. I also told them that a bunch of water was left in the drum even though the machine had gone through a dry cycle. A repairman was called and when he came out he replaced the timer. He left and the machine did not work when I tried it again.

After about a month Haier sent another repair man who claimed he had never seen this type of machine before and he ordered a new timer and a new motor. He installed these after they arrived and the machine still did not work. Finally Haier called me after two months had gone by saying they would send another repair man out. The new repair man came out and deemed the unit un-repairable. He said that the unit had been flooded and that the electrical system was rusted out. The unit is in my basement so now Haier is claiming that my basement flooded. My basement has never flooded but I am not surprised that the electrical system is rusted. Water was sitting in the machine for five months because nobody they sent out to repair the unit knew what they were doing.

I have tried to call Haier many times to find out what their final decision is. The machine is under warranty for a year and so it should be replaced. I have had so many people telling me the problem would be looked into and I would get a call back but never have.

It has been eight months now of talking to customer service people with no answers as of yet. I am assuming that Haier will not be replacing the machine that is under warranty and that they will continue to make excuses. I will contact my lawyer, the Better Business Bureau, and I will post my nightmare situation all over the internet. I do not recommend that anyone buy Haier products. They do not uphold their warranty and I have since read other reports of similar problems with flawed products.

I am out 850.00 by a company that won't uphold their warranty.

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