Complain about a product or service

Haier Washers & Dryers

Kathleen of Jacksonville FL (06/04/08)
A haier washer/dryer combination ( new) came with the condominium that I purchased at Casa Bella University Boulevard, Jacksonville. Not only did it do an appaling bad job but was frewquently out of service. In fact a part ordered on November 5th,2007 has just be delivered in June, 2008!

As a result of this out-of-service more than-in-service appliance time and funds have had to be spent in going to the local laundromat. The management of Casa Bella has be less than helpful in this matter. As far as I am concernesd this is a piece of junk and I just want it out of the condo.

Amanda of Baltimore MD (03/05/08)
I purchased a Haier America washer/dryer combo last June. I used it once and after one wash cycle the unit broke. I called Haier and told them that the cycle selector knob was stuck and that the unit was not drying clothes properly. I also told them that a bunch of water was left in the drum even though the machine had gone through a dry cycle. A repairman was called and when he came out he replaced the timer. He left and the machine did not work when I tried it again.

After about a month Haier sent another repair man who claimed he had never seen this type of machine before and he ordered a new timer and a new motor. He installed these after they arrived and the machine still did not work. Finally Haier called me after two months had gone by saying they would send another repair man out. The new repair man came out and deemed the unit un-repairable. He said that the unit had been flooded and that the electrical system was rusted out. The unit is in my basement so now Haier is claiming that my basement flooded. My basement has never flooded but I am not surprised that the electrical system is rusted. Water was sitting in the machine for five months because nobody they sent out to repair the unit knew what they were doing.

I have tried to call Haier many times to find out what their final decision is. The machine is under warranty for a year and so it should be replaced. I have had so many people telling me the problem would be looked into and I would get a call back but never have.

It has been eight months now of talking to customer service people with no answers as of yet. I am assuming that Haier will not be replacing the machine that is under warranty and that they will continue to make excuses. I will contact my lawyer, the Better Business Bureau, and I will post my nightmare situation all over the internet. I do not recommend that anyone buy Haier products. They do not uphold their warranty and I have since read other reports of similar problems with flawed products.

I am out $850.00 by a company that won't uphold their warranty.

Bonnie of Fremont CA (08/06/04)
We purchased 10 Haier washer/dryer (combined) units last year for an apartment complex. Within weeks of installation MOST of the units malfunctioned. Service personnel were very difficult to find, as most repair companies do not service Haier appliances. Haier America's representatives rarely followed through, and the repair shop we did finally find has been unable to get the parts needed to fix one of the units despite SEVERAL requests.

I finally demanded a refund of the purchase price OR repair of the unit. My last demand was made in March (The unit went in for repair-- two weeks after arrival--in October of 2003. It has been almost ten months AND WE ARE STILL WAITING.

As a reult, we are out $692 (the cost of the unit) and have a very angry tenant on our hands.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.