Haier Washers & Dryers

I purchased the HWD1600 washer dryer combo--what a piece of junk. It came broken with water constantly filling the drum, and it never dries the clothes. When I contacted the seller Livingdirect.com, they told me that I had to contact Haier. When I called them, they told me to call Livingdirect.com, and to get my money back--which they said they would not do under any circumstances. Note to self, never order anything from them or their sister company again because they have a 30-day return policy that has ten exceptions.

So, Haier scheduled a repair with a company that was closed on the day they scheduled the repair. I had to contact them myself; they said oops they didn't see the dispatch from Haier. At least they came on a Saturday just to tell me that they needed a part, and Haier is horrible about getting them parts, great! He said he would order it on Monday. I have yet to hear anything a week later. So, I have been hand-washing only to realize that the dryer stinks! After two hours of drying, everything is damp. It was still not dry after twenty-four hours; so, another two hours. I am wasting time, energy and my money. I hate this machine! I am stuck with a product that is still under warranty, and Haier is doing nothing to fix the problem.

Approximately 6-9 months after purchasing the washer (I wash clothes once a month, twice at the absolute most), the machine kept stopping during the wash cycle and beeping several times. After reading the manual, it recommended me to call a service rep. I tried that but was unsuccessful with reaching anyone. After leaving the washer untouched for several months, I attempted to use it again. This time it completed the cycle without stopping but was now making loud screeching noises as it turned & reversed. Three months later (now), it has completely stopped working. It was not exactly cheap considering it is such a small front loader & only able to wash a small load (no blankets, mats or any double size loads could even fit). In fact, the only reason I purchased it was because it was small enough to fit through the small garage doorway in the basement.

Haier products are more trouble than you need. Do not buy. I took my washing machine to the junk yard today. It's the best place for it. Good riddance. I will not give house room to such a bad product ever again!

We have been facing a lot of problems after purchasing washing machine from Haier. Now after giving so many complaints, we are left with no other option, just to file a complaint to replace the washing machine. We remember our last four complaint numbers which we have filed against them against noise and drainage problem and against dismantle and against reinstallation which had been entertained after so many phone calls made by us.

Another one is on 18 Dec 09 against drainage which has not been entertained so far by them. After sales is so pathetic, that we have to call them again and again; then they attended the call. The last time also, they take the machine to their service center and repaired it after so many calls. We were harassed like anything by Haier every time we called for the service.

Now,the latest complaint is on 06-04-2010. To date, nobody turned up and when we called customer care on 10-04-2010, the executive gave me the assurance that the engineer will come by evening or on Sunday but will surely receive call by engineer in 1 hr but I haven't received any call and nobody turned up as well. Then, I was so tired of all this that I called the customer care on Monday(12-04-2010) and asked for the replacement and I told them that I am going to file a consumer complaint against Haier as these people assured me last time that if I face any problem next time, we will replace the machine.

After that I received the call from service manager (Deepak **) that, "ma'am, please give us last chance" and I denied it as he was giving me excuses that "our engineer was ill" as if in Haier only one engineer works. Our systems were not working. Even they don't have courtesy to arrange a call for customer that we have some problem so engineer will come next week. I have spoken to my dealer better, Janak ** as well spoke to Haier people but there is no resolution as of now . We request to replace this washing machine.

We bought our washer/dryer combo unit about 3 years ago. Last December, a hose was leaking and then finally busted. I looked up the schematics and even called Haier about the part. It seems the hose doesn't exist on the schematics? I know it's there and I took it off, but cannot get it replaced as Haier has no idea what the part is. They tell me that where I toed the hose from is supposed to be a pipe. We never had it worked on before now, so I know for a fact, this is the original hose that came on the unit.

So we "rigged" the hose to make it work again since we couldn't order a hose that didn't exist. Now, the dryer won't work. The washer will agitate to wash a load, but will not spin fast enough to get the water out of the clothes nor run the dryer. The dryer doesn't even try to turn on. My husband has lung cancer and I cannot afford to buy another one right now.

After searching the internet, it seems to me a lot of people are having the same problem with this unit not spinning to drain the clothes or dry. After spending so much on this unit, I cannot afford to buy another one. I expected this one to work for at least 5 years for the price of it. I own a washer/dryer, yet I have to spend $20 a week at the laundromat to have clean clothes. My husband has stage IV lung cancer, so I also have to get a sitter to stay with him once a week to go to the laundromat. I also have some floor damage from the water leaking from the hose onto the floor under the unit and we couldn't see that it was wet under it. I expected a rubber hose for hot water to last more than 2 years.

Washer/dryer combo was ordered and paid for 3/28/09 for $639. It arrived with a broken part. The distributer refuses responsibility and suggested that we contact the manufacturer. Haier said it is under investigation for a few more days or weeks with each phone call. In the mean time it sits in the basement. It has never been used as it can not be turned on. I am expecting a baby and need a washer. Although I would prefer a refund, I am willing to accept a WORKING machine. Can you help

i purchased a washer and dryer from big lots in aurndale florida and i have asked for service for repair and the store does not seem to have any phone numbers to reach haier service department. i have call the 1800 nimber when i first purchased the machines and however this has been about 4 months i placed a report on the machine back then the tech never showed up now i have no way of contacting the dealer to find out how to get machines fixed. i need a ohone number and a explaination why none never called me.

I bought a Haier portable clothes washer in April 2008. It had a problem with an E2 error since I received it. On July 26, 2008 the washer would not operate at all and always said E2 error. The warranty service has been here 3 times and cannot find a problem. They have changed out the control board 3 times. Now the company says that I need to cut off 8 inches of the power cord, send 14.99, proof of price and the model and serial number stickers off the back of the washer. I didn't even ask what happens after I send these things to them. I would imagine I either get a coupon for a new machine or a new machine, but I do not know if the shipping fee that I paid is involved in the return or not. Thank You. If you need any more information, please feel free to contact me.

Have not had a washing machine since July 26, 2008 after having it only since April 2008. I am disabled and it is hard for me to get to a laundromat and carry wet clothes as I do have a dryer.

A haier washer/dryer combination ( new) came with the condominium that I purchased at Casa Bella University Boulevard, Jacksonville. Not only did it do an appaling bad job but was frewquently out of service. In fact a part ordered on November 5th,2007 has just be delivered in June, 2008!

As a result of this out-of-service more than-in-service appliance time and funds have had to be spent in going to the local laundromat. The management of Casa Bella has be less than helpful in this matter. As far as I am concernesd this is a piece of junk and I just want it out of the condo.

I purchased a Haier America washer/dryer combo last June. I used it once and after one wash cycle the unit broke. I called Haier and told them that the cycle selector knob was stuck and that the unit was not drying clothes properly. I also told them that a bunch of water was left in the drum even though the machine had gone through a dry cycle. A repairman was called and when he came out he replaced the timer. He left and the machine did not work when I tried it again.

After about a month Haier sent another repair man who claimed he had never seen this type of machine before and he ordered a new timer and a new motor. He installed these after they arrived and the machine still did not work. Finally Haier called me after two months had gone by saying they would send another repair man out. The new repair man came out and deemed the unit un-repairable. He said that the unit had been flooded and that the electrical system was rusted out. The unit is in my basement so now Haier is claiming that my basement flooded. My basement has never flooded but I am not surprised that the electrical system is rusted. Water was sitting in the machine for five months because nobody they sent out to repair the unit knew what they were doing.

I have tried to call Haier many times to find out what their final decision is. The machine is under warranty for a year and so it should be replaced. I have had so many people telling me the problem would be looked into and I would get a call back but never have.

It has been eight months now of talking to customer service people with no answers as of yet. I am assuming that Haier will not be replacing the machine that is under warranty and that they will continue to make excuses. I will contact my lawyer, the Better Business Bureau, and I will post my nightmare situation all over the internet. I do not recommend that anyone buy Haier products. They do not uphold their warranty and I have since read other reports of similar problems with flawed products.

I am out $850.00 by a company that won't uphold their warranty.

We purchased 10 Haier washer/dryer (combined) units last year for an apartment complex. Within weeks of installation MOST of the units malfunctioned. Service personnel were very difficult to find, as most repair companies do not service Haier appliances. Haier America's representatives rarely followed through, and the repair shop we did finally find has been unable to get the parts needed to fix one of the units despite SEVERAL requests.

I finally demanded a refund of the purchase price OR repair of the unit. My last demand was made in March (The unit went in for repair-- two weeks after arrival--in October of 2003. It has been almost ten months AND WE ARE STILL WAITING.

As a reult, we are out $692 (the cost of the unit) and have a very angry tenant on our hands.