Haier TVs

Bought a TV and it didn't work.Contacted customer service in September and they said they would send a warranty replacement and told me what I needed to send including $14.99 for shipping on the replacement. They sent a replacement and it was the wrong model, so after several calls, they sent FedEx to pick it up and return it.

For the last 3 months, at least every other week, I have called 3 different numbers and been told several different stories. They no longer have that model They do have that model. They will have to send a different model and last week when I called, they said they would send the replacement out this week.I called today and they tell me they don't have any TV to replace with and they will be refunding $199.99 and it could take up to 35 days. This has been going on for about 4 months now and we paid a total of $211.99 for the TV plus the $14.99 we sent Haier. I figure I will never see my money!

I purchased a Haier 42 inch plasma TV on November 2005. It didn't work when I got it home. I exchanged it at the Office Depot, and the 2nd one died after a couple weeks. Haier warranty sent a replacement, and it lasted for a few months and then died.

By September 2006, they finally shipped a 47 inch LCD with a $300 up-charge, but of course, there were no options to avoid the up-charge; by then, the 42 inch was out of production in both Plasma and LCD. It hasn't worked right from beginning (have to use remote to turn off/on, change channels, etc.; mounted controls don't work). It recently died (same complaint as the other 3 - bad circuit board). The technician asked Haier to offer some warranty or adjustment. They said, "No way."

I bought a new LCD HD Flat Screen TV in the first part of May 09 as a gift for my mother in-laws birthday. By Mid June 09 the TV began having problems to the point that it wouldn't turn on or off, and you couldn't change any channels with the units remote control or the controls on the unit itself. Their stated warranty is one-year parts and labor.

I contacted Haier America June 22 and spoke with Oliver at the number listed in the warranty section of the unit's owner's manual. He issue a service ticket, and indicated I would be contacted by a service technician within 24-48 hours to schedule an in-home service call to repair the unit. When I asked if I could take the unit to a service center, he told me, that service didn't exist.

The next day James contacted me from Captovis Advanced Industries, Inc. out of Boca Raton, Fl. James explained that replacement parts (computer boards for remote and LCD HD TV) would need to be shipped to me first before a service technician could be scheduled to come to my home to repair the unit. He indicated that the parts would most likely arrive in a few days, and I should contact them once they arrive, so we could get a technician scheduled to come by and repair the unit.

Over the next 3 to 4 weeks, I spoke to several people from Captovis who indicated that they were waiting for word from Haier America thru Global Warranty Group as to when the repair parts might be shipped to me. James and Tice along with others I spoke with at Captovis shared in my frustration, and shared with me that this was a common occurrence with Haier America. I contacted Haier twice to find out when the parts requested by Global Warranty Group would be shipped.

After two completely different stores that amount to conflicting excuses, the repair parts were finally delivered in mid July 09. I contacted Captovis and was given the cell number to contact their service technician to schedule the repair. Ben from Captovis came on the 22nd of July to make the repairs. Since I travel for work, I informed Ben someone would be home to provide him access to do the repairs. A returned home a few days after Ben had made the repairs.

When I checked the unit, nothing had changed, the parts been replaced had not corrected the problem. The same issues remained the existed prior to the repairs made by Ben from Captovis. I contacted Ben directly, and he mumbles something about new batteries for the unit's remote control device, and after explaining to him that the batteries were new, he recommended that I contact Global Warranty Group to initiate a new repair ticket.

I immediately contacted Tice at Captovis explaining the situation to her, and she said a senior service technician would be contacting me. John from Captovis contacted me and explained he would need to request the same repair parts already replace a few days prior from Global Warranty Group, and that if a request to exchange the unit was made at this point, there was a high probability that the request would be denied by Global and Haier.

I have been in touch with Captovis everyday this last week of July 09, and was informed yesterday by John at Captovis that Global Warranty Group has made a request for Haier to send me new parts, but that the parts had not shipped yet, and he had no idea of when they will be shipped. I contacted John at Global Warranty Group and he said that he hoped that Haier would ship the parts in the next week, and that if the new replacement parts being sent didn't solve the problem Haier would probably exchange the unit out. It's obvious that Haier along with Global Warranty Group has only their own self-interest in mind when it comes to honoring their warranty.

I've spent countless hours trying to get Haier America to honor their warranty. I spent over $500.00 for a TV that worked for about 3 or 4 weeks. My wife and mother in-law both have given up and I've had to purchase a new HD TV from another manufacture. Hundreds more spent! I want what I paid for in the first place, a working LCD HD TV, and Haier owes me at least that and much more.

TV went out just after 90 day warranty. Sent repairman out. Out again in a couple of days as well as the DVD getting stuck in the drive. This set is a lemon and I want a new one; however there are no phone numbers for corporate and customer service does not return calls. I have been without the tv for almost 2 months and no where near a resolution.

Like many owners of the Haier 42 42EP24S plasma TV mine died just after the warranty expired. Haier is aware that some of the circuit boards are defective but will not stand behind their product.

I lost $1400 on a TV that lasted less than 2 years! I have since replaced it for only $750 with a unit manufactured by a reputable maker!

Haier 42EP24S tv went black while watching a movie tried to get fix and was unable to. called sears and they said i need to get upgrade kit to repair it,i could not find kit tried to order it from haier and was always on back order. i refuse to pay for something that was so expensive and get defective in just 1 1/2 years. i wrote haier many times asking for assistance and i recieved no reply.

tv. just sitting in a corner of my room collecting dust what a waste.

I went online to see if I could find the upgrade part I needed and instead found many pages of consumer complaints. I paid 1300.00 for this 'television' - my receipt states HAI,PLTV42 - I was not told it was only a monitor, and the receipt does not state monitor. I feel Haier should fix this or replace it.

This television/monitor has been inoperable for a few months now, and since this is such a common problem and the part to fix it is an 'upgrade' then I feel Haier should take responsibility for the 'upgrade' or recall and replace this set.

I have 42" Haier plasma TV that I have had for a little over a year, Model 42EP24S, that just went out. Sound but no picture. Tried calling Haier but did not get anyone. Tried emailing twice. Still nothing. Just wanted to get parts to fix but no one is returning calls or emails.

In November 2006, I also bought the Haier Plasma TV, model #42HP25BAT for $1,300.00 from Office Depot for a family Christmas gift. Didn't even open it until Christmas. In May 2007, the TV made a popping sound and there was no picture. After numerous calls, parts that could not be delivered, etc., a lot of arguing, and 4 months later Haier replaced the TV with a USED TV - I didn't know that when I agreed to the replacement.

Anyway, 6 months after that on 4/21/2008, same pop sound and no picture with the USED REPLACEMENT TV. I just talked to Haier customer service and they recommend I take it to the repair shop (on my dime) since it's So far out of warranty ! ... The original agent I spoke to said the warranty went on hold during the repair period ! Dave, a Haier customer service supervisor, then said he knew nothing about a holding period when a product was in service. Dave, the supervisor would not and did not take ownership of the problem - did not care that I was an irate customer - claimed to have no authority to fix my problem - and again, could have cared less.

Purchased a Haier model number HLC26X Lcd/DVD combo T.V. Recieved the unit 3 weeks after placing order. Unit quit working within 1 week of delivery. Peach Direct would not allow return of unit. Had to contact Haier. Contacted Haier. After another 2 weeks and numerous phone calls was finally contacted to TAKE the unit into the repair shop. Even though the warranty clearly stated in home service. After 4 months in the repair shop. I contacted my repair shop again. Was told the unit was going to be warranted out for replacement. Contacted Haier again. After an additional week I recieved call tags. Now i have to pick up the unit package it and take it to Fed EX for return. Asked Haier to replace with a unit that may be a bit more reliable. They would not do so. So basically Haier is a poor quality product. And the company has no desire to satisfy thier customer's. Once I recieve the replacement I intend to list it on Ebay and get what i can on it. Cut my losses and NEVER knowingly purchase another Haier product. And will advise friends not to buy any as well.

In November of 2006, I purchased a Haier Plasma 42 Television, model #42HP25BAT for $1,300.00. After several weeks of problems with screen distortion I contacted HaierAmerica on November 12, 2007. They had a local serice technician come to my home and take pictures of my television screen. This occurred on Nov. 14, 2007. Since that date I cannot get my television repaired. I get all types of excuses from customer service and their tech support refuses to return my phone calls. This has been going on daily for over 7 weeks. Now customer support will not even have a supervisor return my phone calls.

I am 51 years old and have had dealings with many manufacturers. However, Haier warranty policies and customer service is the worse I have ever dealt with and they lied and made excuses trying to prevent them from fulfilling their warranty promise and repairing their products. I have also emailed Haier outside the United States in an unsuccessful attempt to get someone to contact me that can help me with this problem. I'm out $1,300 with a lousy television and a manufacture that does not care. It will take a law suit to get Haier's attention and to get them to do anything to have my television repaired. 4 emails, 27 phone calls to them (getting voicemail or a unknowledgeable person who takes messages that are never returned) and $1,300 for nothing.

bought a 19 inch durabrand tv model number BH 200 4D Had trouble with the remote tried all universal with no luck, Have called the customer service at Haier America and they keep you on hold by running you through the Departments You cannot talk to a physical person.