Complain about a product or service

Haier Freezers

Larry of Tampa FL (09/21/07)
11/10/06 purchased a Haier HUF138PA Freezer from Home Depot. Mid-July 2007 the freezer stopped working, and we lost approximately $450.00 in produce and meat. Contacted the Customer Svc Dept and was told that a repairman would be sent out. After two weeks we called back as no one ever showed. A repairman was sent in mid-August and he said the freezer could not be repaired and should be replaced. He left without leaving any documentation.

We called Haier again, Sept 7th a repairman was sent from Mel's Air. This gentlement stated that the condensor and compressor needed to be replaced. He left without fixing the applicance. We called again on Sept 11, and sent an email asking if the appliance had been approved for repair or replacement, since we had not heard from anyone.

I was asked to fax a copy of the report from the 07-Sept repairman, and a copy of the sales receipt to show that the applicance was still under warranty. No response. We called on 21-Sept and was told that we would be called back after we fax the same documentation that was faxed on 11-Sept. No call back.

My husband is terminally ill, and we use this appliance for certain foods and medications. We have been inconvienced for over two months, plus the cost of the food that was lost and the cost of the appliance that does not work.

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