Haier Air Conditioner

It doesn't turn on; it just turns all the lights on and goes back off. I paid $150 for the air conditioner and it only worked for two weeks.

We bought an 8,000 BTU Haier Air Conditioner that is advertised as making little noise. We had it professionally installed for $200. It is the loudest AC and I can't believe that they advertise it as being low noise. I called customer service and they told me that we could exchange it. However, since the unit is installed in a window/sealed, etc., it would be a loss of $200 to take it out. I asked if a service technician would come out, and the customer service person said, "at your own risk" and "at your own cost." That seemed very rude and I was quite disappointed that they care so little about their customers.

At some point, we will need to buy a new AC and get that installed. It means a minimum $400 loss to us. That may not seem much to a big company like Haier, but it is a lot to us.

I purchased a Haier Air Conditioner in July 2009. I had a problem with the first one and had to return it because it was defective. The replacement by Wal-Mart which was the second air conditioner I used for less than 2 months in summer of 2009. We had the hottest summer on record, it broke again and contacted Wal-Mart because I purchased the extended warranty. I was mislead by Wal-Mart to believe that these extended warranties pushed by their store was as easy as it sound.

I had no AC for my business and of course this affect my small business. Most of my flowers in the store was damaged because of the severe heat. I was pushed off by Wal-Mart to call another company that does repairs for Haier and a rep visited but I am yet to get a response on the status. This is a case of misrepresentation by Wal-Mart. I researched and found out that Haier is known to be defective and poor quality and customer service.

In a recession, I loss business because during the really hot days. I had to close the store and some of my merchandise were damaged.

We have been using Haier products for many years. We never had such a bad experience as we are facing this time. My father purchased 4 ACs from Haier Company's authorized dealer (Citizen Electronics on Chungi number 8, near Jahaz ground Sadiqabad Rawalpindi) on 02-05-10. 3 are working just fine, but the 4th unit did not work properly.

First, there was a motor problem. It was producing sound. 3 times did the people come from Kainat Cool Services at shop no. 5-B Madina Plaza Chungi No. 8, near Jahaz Ground Sadiqabad Rawalpindi. They tried to fix it but they failed and highlighted other fake reasons that the gas has leaked out. They said that the pipes were not fixed up properly etc. They also suggested us to live with that. They said it's a minor issue and only at the time of startup it gives sound. I said, "Hello, I have paid you for a new AC, not for a secondhand AC." Then, the person from Haier Company came in and said, "I don't find any problem but the sound is there." Then again, the people from Kainat (who did fitting) came in and said that the person from Haier who came drained the gas because of personal clashes with them.

The story continues and another person from Haier Company named Asad came. He identified the motor to be replaced. He then replaced the motor in his next visit (5th visit), but then the AC failed to produce cooling. Again, we complained and people came and tried to fix the problem again. Every person who came went with a statement "Now everything is fine." And we had to call again the very next morning that the problem is unsolved. Finally, the people came from Haier and took the AC and its outer unit to the Haier Company. And now they are back with the same AC with a statement that they had fix it (model: HSU-18LEA03E6, serial: AA7ZD-LZ090-0ACA1-P1333).

We have paid 33000 Rs. for a brand new AC which has been repaired for more than 7 times. What is this? These people don't know how to deal with customers. They don't have manners on how to talk. Their language and their behavior are pathetic. I know places where I can get secondhand ACs for about 10000 Rs. which cost us 33000 Rs. from Haier. The way people talked to us was like they had given us AC for free or done some Ehsaan on us.

It's been one and a half months now since this repairing process has started. This is how you people value your customers. You people only focus on selling your product, not on the relationship. There is a rule that a dissatisfied customer produces 10 dissatisfied customers. But inshallah, I will produce maximum in my whole life if I have to live with that 8 times repaired AC. In a warranty when the problems are such, you should have replaced that AC. But you people don't care about customers.

All these issues were highlighted by my father to the Haier Company's concerned manager. But he did not respond well and returned that AC three days back to us after repairing, which has to be fitted yet. After the sales services manager, Mr. Z. was the person with whom my father was in contact for the issue and he knows the whole story. And he committed with my father that he himself will make a visit to see the AC, but he never came and sent some of his subordinates. I need new replacement (this site does not provide state for Pakistan, so I had to choose Alabama which was mandatory field to fill).