Guardian Protection

We purchased a sectional last year and purchased the Guardian Protection Plan as we have animals. The brochure we were given states stains caused by human or pet bodily fluids are covered. My cat became very ill and had an accident on the couch. We had to put her down. I called Guardian to have them come out and take care of the stain. They claim that the furniture was never registered with them. I called the store where it was purchased from and they had proof of registration. Guardian said that they could offer me a courtesy service attempt for an ineligible claim. I would have to complete a form, send it in, wait for a response to see if they would even consider it, send more detailed information, wait 7-10 business days for someone to come out to the house and look at the couch and them wait again to see if they would even attempt to remove the stain.

All this time, we would not be able to use the couch and would have to try to cover the odor. I have someone local who can come in three days! I called the store back and worked my way up the ladder. The final person I spoke with had the same experience. Her claim (from a child being ill) was denied! The store - not Guardian - is refunding my money. As I was going through this, it hit me that the same thing had happened last year for a different piece of furniture - leather. They claimed that it was ripped on the seam. The pictures I sent with the claim clearly showed that the seam was vertical. The rips were horizontal. Claim denied. Never, ever again. I always highly recommend many companies we deal with as we are in a position that we are asked quite frequently. I also am very quick to tell people who not to deal with. Guess which list Guardian made.

I am just writing to hopefully continue to raise awareness about this so-called furniture warranty scam that is promoted by almost all of the major furniture dealers by the looks of other complaints here. A year ago, I had an utterly horrible purchase/quality control experience with BEL Furniture that literally was strung out for months. They convinced me to buy this Guardian Protection plan after having declined it the first time, after I had a very specific conversation regarding a hypothetical scenario as to what if my cat were to jump on it and rip it with her hind claws. "Oh, yes sir" was the reply. It says right here accidental damage, etc. I'm not going to go into lengthy detail, but I can assure you they assured me convincingly that it would be covered. I don't buy any extended warranties as a general rule.

When I called the other day to file a claim, the guy immediately told me the damage was not eligible. When I got angry, he then took all the information to file the claim, said he needed to put me on hold a few minutes and then came back on to tell me the damage was ineligible and pointed out a clause that included talk of pet damage but could be argued with regard to the wording intentional or negligence, as opposed to accidental. I hung up on him. I got my paperwork and headed to BEL Furniture. The manager expressed doubts that his salesperson told me that and I asked him outright if he was calling me a liar. He offered with little prompting to refund me the $150 cost, which I accepted. I told him he had a made a wise managerial decision given one out of 3 choices. I wasn't particularly satisfied, but it got me over the hump to be able to move on.

BEL was either going to do that, or replace my leather loveseat at their cost, or face a lawsuit in small claims court. Frankly, I could see where there are enough weasel words in the contract where they could interpret any damage as not being covered. I would warn all to avoid this scam and that is exactly what I classify it as a scam!

When we purchased our sofa at Bob's, we also purchased a "goof proof" warranty to be provided by Guardian Protection. When I noticed a small puncture hole in one of the seat cushions (they are not reversible), I called Guardian to file a claim. When asked how it happened, I told "Ruby" that I honestly didn't know, but it looked like someone sat on it with something sharp in their pocket. She put me on hold, came back on, and said my claim was denied because I didn't know how the accident happened. I couldn't believe my ears. I asked to speak to a supervisor and was told, "We don't do that!" This company is a scam. I don't know how they remain in business. When I filed a complaint with the NC Better Business Bureau, I saw that there are hundreds of complaints against them. Yet the BBB gives them an A+ rating! You can't make this stuff up! I'll post again if I get any results from the BBB.

I purchased a sofa set from Bob's Furniture and was told if I purchased the Goof-Proof Plan, it would cover any and all damage. While moving the couch, the back and sides were damaged. I called Guardian to make a claim and was told my claim was denied because the damage occurred in transit. I told my rep that none of my paperwork stated anything about furniture damaged in transit. She said I must not have been given the terms and conditions but it didn't matter, they still wouldn't cover the claim. This company is a complete rip-off. They sell a product under the guise that everything is covered and they actually cover nothing. Avoid them at all costs.

I purchased a four-piece leather living room set from "The Room Place" and paid substantially for the leather protection plan sold by the salesman. I was told that I was covered for any and all things that could possibly happen to my furniture, tears, burns, punctures, fading, etc. Well, that was clearly a lie, and he knew that it was a blatant lie! Also, I never received anything in the mail and was only provided with a nondescript one sheet warranty after I had paid.

I called to initiate a claim after my puppy made a small tear in a cushion which was an accident! I was treated rudely by the Guardian representative who immediately denied my claim using the paragraph which describes willful mistreatment. I believe that the salesmen get a kickback or commission to power sell "Guardian" full well knowing their protection plan is a scam. It cost me $5,000.00 to find out that "The Room Place" and "Guardian" are thieves preying on unwary customers! I suggest everyone to avoid "The Room Place" and any other retailer that tries to sell "Guardian."

We purchased a Guardian Protection contract for a sectional we purchased from Stanley's Furniture in Long Island, NY, in 2011. We were sold on this protection based on the explanation that it would cover everything that would ever happen to the furniture. We recently filed a claim for discoloration on the leather. After many iterations of taking various pictures using various angles as dictated by Guardian, we were told that the repair was approved and they sent a local repair business to inspect and fix it. The local business inspected and left.

After a few weeks of no activity, we contacted the local business and we were informed that they had returned their assessment to Guardian and that we should contact Guardian. We contacted Guardian and we were told that the claim was denied because we didn't know how it had happened. We informed them that we didn't know for sure but we had a suspicion.

At that point, they interrupted the conversation and said that any new information was now irrelevant since we "lied" when filing the claim by not providing the information then. We asked to speak to a supervisor and the person on the phone said that they were the supervisor and they had ultimate say in the claim and that it was denied. When we attempted to say another word, they hung up the phone and, after numerous unsuccessful attempts to call back, we gave up. We are now appealing to you and hope you can, at least, assist us in recovering our investment or shut down this rip off operation.

I purchased a bedroom set from Bob's Discount furniture on September 2010. They sold me Guardsman Protection (Bob's Goof Proof plan). My 4-year old nephew played with a toy car on my hope-chest and left several 'figure 8's' scratched into the wood. I called Guardsman who told me they stopped selling at Bob's in May 2010 even though I purchased in September 2010. I called Bob's and they told me to contact Guardian for service under the same protection plan. I did so only to be told that since it was more than one mark, I was not covered as it was more than one incident. I told them no, it was one incident, one kid, one occurrence.

They denied my claim. I called back and asked for a supervisor and was left on hold for so long that I kept timing out and getting disconnected. I kept calling and it kept saying I was next in the queue. I called simultaneously from my cell phone and got the same message but didn't get timed out. So they use caller ID to leave you in limbo. Besides being a rip-off business that employs people to find ways to dent claims rather than actually help consumers who need it. Bob's also said it was out of their hands, too. I also bought a dining room set from Bob's but will not be buying anything from then again either. Nor will my 6 brothers and sisters and their families.

I purchased a Guardian Protection contract for the furniture that we purchased, with the understanding that it would cover everything that would ever happen to the furniture, including cuts, burns, etc. I recently filed a claim for a small mark on the leather. I indicated I was not sure how it happened, they said they could not cover it since it was a scrape and not a burn, puncture etc.

I contacted a local furniture repair company who identified the mark as a burn. I contacted them to explain that is was a burn, but I did not know how it happened. They said since I do not know the cause, they would not cover it. I questioned our family members, and we identified that our grand daughter, accidentally placed a curling iron near the material.

I contacted them, and explained, but they said they would not cover it, since we should not have used a curling iron near the furniture. I am sure they would not cover it for anything, so I wasted $300 on a contract that does not cover anything. I called, and was told sorry. Guardian Protection is a con company and should be shut down.

I purchased Guardian Protection once again through Living Spaces, hoping next time would be better. Nonetheless, this company will promise you coverage on your furniture. But when you finally call for service, they will find every loophole to deny you. They refuse to let you speak to a supervisor and then hang up on you. Shame on Living Spaces for pushing this coverage on their customers! I'm going to continue to put this company on blast along with Living Spaces until they make some changes.

This Guardian Protection is a joke! They make the decision whether it's an accident or not. This company should be investigated! I tried to put a claim in for some throw pillows that have been torn. But I cannot tell them how they were torn, maybe a pen in someone's pocket. I really do not know. And since it's near the seam, they will not cover it. I asked them what do they cover. They said accidents. I said this was an accident! He did not care what I had to say. I want my money back if they are not going to honor my claim!

I purchased a dining room table and chairs with a warranty from Guardian. On 07/27/11, I filed a claim for a burn mark which they agreed to cover and also for scratches. At first, they told me they wouldn't cover the scratches because they occurred from using the table for something -- other than its intended purpose. Nowhere, in the warranty exclusions was there any type of exclusion for using the table for other than its intended purpose. I then filed a review of that denial with damage photos, and in response, I was then told that there were too many gouges, scratches, and nicks to have possibly happened in one occurrence. Again, nowhere in the warranty document does it state a limit to the number of scratches that can happen in one occurring or claim.

I called on 11/18/2010 to make a claim. I was moving furniture to clean the carpet. When I went to pick the couch up from underneath by the frame, the leather ripped. They said that it was a manufacturing defect (of course, it's out of warranty). I asked to speak to the call center supervisor, who wasn't available (imagine that). Then, I asked for the name of the person who denied my claim. They refused to give me any further information so I asked for my money back. Do not purchase the Guardian Protection for your furniture. They will find a way from what you say to get out of fixing it. What a ripoff!

I purchased a love seat and a couch from Living Spaces with a Guardian protection warranty back in January 2009. My couch had a tear on the lower end of the arm rest so I called Guardian and filed a claim. After giving all the descriptions and info, the claims rep told me my claim was denied because I didn't report the accident within 5 days. I read the warranty coverage and sure enough it was there, small text, of course. I went through the entire warranty coverage and realized that the warranty doesn't cover many things. It covers accidental tears and cuts but not in the area close to the seam, where it will most likely happen. It doesn't cover hard to remove stains such as nail polish.

Many of the coverage items are obvious things that you and I as a normal human can prevent and clean ourselves such as juice or soda stains. In my opinion, this product should be taken off the market. If Living Spaces is a reputable company and cares about its customers' service they should not sell us such product that rips consumers off. The damage is still there and it's an eye-sore. I am depressed and experienced great anxiety because I spent a lot of money for the couch and thought my investment will be protected, but it's not.

I called the company in March of 2010 and told the company to remove EZpay from my account and they did. The company did a transaction on my account today and it overdrawn my account. I called the company and I was told they had to check into it and get back to me. This is very unprofessional and I want to recoup my monies and damages.

I bought my daughter's bed set from Living Spaces in La Mirada, CA on April 2008. When I purchased the set, the salesperson by the name of Lynn ** told me everything from intentional breaks, scratches, markers, kids destroying the bed set are all covered through a service called Guardian Protection. He said if they can not perform the repairs, a replacement will be made through the service free of charge. And if a replacement is not available, they will give me a refund for the full damage of the value of the non-repairable item.

On Feb. 23, 2010, I called into Guardian to make a claim to have some nicks and scrapes, and stains repaired. I got a rep named Ericka who asked me very specific questions about where and how big the scratches, nicks and stains were. She also needed to know the cause of these repairs. I told her that the nicks were from moving the furniture around but the stain I had on the nightstand could have been glue or juice. I said glue because I didn't think it mattered. It happened to be a light grape juice stain in a circular shape.

Ericka said I had to say specifically what it was or she could not file the claim. I told her it "might" be either and I wasn't home to see it. She put the stain down as glue, came back on the phone and told me that "glue" was not covered. I then told her it might be juice which is more likely because of the circular ring shape and purplish color. Then she told me that I specifically said it was glue. I then said that I specifically told her it "might" be either, but I wasn't sure.

I then asked her to speak to her supervisor which she refused. She put me on hold for a very long time and returned to say that she sent an email to the supervisor Alicia and they have 48 hours to respond. When I asked to speak to the supervisor again, she denied me and started telling me that I can't just make false claims and change my claim just to get my furniture covered. I told her that I didn't change it.

She forced me to give an answer when I told her I wasn't sure. Then I told her that the repair person would be able to tell if it was juice or glue and it wouldn't be any dishonest claim. She then said they are not allowed to come out and look at it and that my claim on the nightstand is no longer effective due to what I said the cause was. I was livid that she tricked me into putting a cause for the stain on there and held it against me when I specifically told her it could be either.

I asked to dispute the claim and then she said I couldn't and that she could not change what was already written. I really felt ripped off at that moment. Ericka then rudely had an attitude and asked if I wanted her to read the policy to me and started speaking over me the entire time loudly and rudely like a child. I could not believe this at that moment. I asked to speak to the supervisor again while she was rudely arguing and speaking over me. She hung up the phone on me. I then called back and spoke to a different rep and told her to leave a message for a supervisor about this complaint.

I didn't trust that Erica had left the complaint for the supervisor. On Feb. 24, 2010, a supervisor named Alicia called me back and told me that my claim for the nightstand could not be honored. I told her that I checked the night stand and in fact, it had been juice that created the ring shape stain. She then said since I said it was "glue" stain, I could not change it and they could not change it!

Not only that, she went on to tell me that I can not change things around just to get covered. I could not believe what I was hearing. I was being frauded by the rep and now, the supervisor. I then brought up the conversation with Erica, the sales rep, and then out of nowhere, Alicia the manager cut me off and went on telling me that I put that rep through a hard time and she had to take a break afterward.

I explained to her how the claim questions began and immediately without even listening to me explain (as a paying customer), she cut me off and told me she was sitting right there next to Erica during the call and that Erica had spent too much time on the phone with me. At that moment, I knew I wasn't going to get anywhere and that it was biased so I said, "If you're claiming that you were right next to her during this call, then you would know that she yelled at me at the end and hung up on me right?". Alicia replied, "Well I was across the room".

She made a point to me to tell me she was right next to Erica during the whole conversation with me and backed her up 110% of the way and suddenly, when I bring up the fact that she hung up on me, she totally disregarded it and changed the facts to "right next to her" to "across the room". I told her to check the call logs to see if the call was recorded so that she can listen with her own ears how rude Erica was and that she blatantly hung up on me. Alicia went on to back up Erica and disregarded my complaint. I asked what she was going to do to resolve this issue and she said it was confidential and she will not discuss anything with me. Basically, she never showed any concern for her rep's unprofessionalism. She told me that I had to send a claim form in and pictures. She also told me she would email me the form and that I had until March 3rd to fax in a copy of the receipt. I said okay.

I never received any email from Alicia for the claim forms so on Friday, Feb. 26, 2010, I called back and got in touch with Alicia again. I told her that I didn't receive the email for the claim. She then went on to say that they are not going to cover the glue stain. I told her I checked the stain when I got home and in fact it is juice stain. She said "Nope! Sorry, you can't just change it to cover what you need. If we allowed everyone to do that, we would have thousands of claims a day".

At this point, I couldn't believe this! Alicia then proceeded to say that since I was dissatisfied with the service, she will give me a refund. I was livid. I told her I didn't pay for insurance and then cancel right when I need it. What was the point in purchasing it in the first place? They didn't even attempt to file a claim for the other nicks and scratches that were covered and here she is, disregarding the entire claim and telling me to get a refund. I told her "no". I gave her my email again and she said she would make sure my claim gets to me within 10 minutes. Nothing came and now it's Saturday. I tried to call numerous times but they are closed and I still haven't received anything. I also have to fax in a copy of my receipt by March 3rd. My furniture is not covered when in fact it should be under warranty and policy.

I purchased the Home Security System from Guardian Protection Services back in 2008; at the time, the deal I got was the best in the market. I was guaranteed to have the cheapest price on this deal, but everything changed, and 2 years later, I see myself stuck with a monthly fee of $35.91 for another 3 years, when other companies are offering monitoring fee of $8.95/monthly with a very cheap installation fees, compared to the $426 I paid for the one I got through Guardian Protection Services. The Customer Service reps will not help you in anyway to keep current customers. Once they get your signature on their contract, you are doom for the life of your contract. I am paying almost 400% monthly compared with someone that has services with homesecuritystore that is charging $8.95/per month.

I purchased a warranty from Guardian Protection Products for my leather chair. A month or two after the purchase, I noticed a bad scratch in the chair. I called their 1-800 number and left numerous messages with my warranty claim. They did not return any of my calls. I filed a complaint with the North Carolina BBB. They told the BBB they had not received my phone calls. A lady named Michelle called me and immediately denied my claim because she said scratches are not covered, even bad scratches. The warranty clearly stated that scratches are covered. I asked Michelle what the warranty did cover, and she said rips are covered. I asked the difference between a scratch and rip, and she said you can see the foam underneath with a rip. I said I could see the foam underneath, and she said, "Too late, you already said scratch" and hung up. She then wrote to the BBB and told them that she had offered me repair service and a full warranty refund and that I had declined both and threatened to sue her. This is without doubt the biggest scam company I have ever dealt with - there are hundreds of complaints against them at the North Carolina BBB.

I have filled a claim on funiture. No resolution has been met. Some of the coverages as per their reps are not covered by the warenty that I paid. I paid $400 for protection, but according to them if I want it to be covered " I need to rip the sofa in order for them to cover it". Second claim I did back in October 2009 was a burn I have on an end table. As of today, 12/9/2009 no resolution has been made. I call the people and they say that they will email me the info (update), but no resolution. I told the reps if I can get a verbal resolution, she said no. every time i call them I always get very rude reps. Please help

In Dec 2005, I purchased a home. I set up a contract with Guardian security to install a monitered alarm system in my new home. I understood that the cost of the alarm system would be free but conditional upon keeping the alarm monitered for a 36 month period. Payments were deducted from my checking account each month. After a few months, my wife and I decided that we didn't like the neighborhood and we put the house up for sale.

In Nov 2006, we sold our house in Delaware and moved to Maryland. We understood that we would still owe Guardian for the remaining 25 monthly fees of $29.95. However, Guardian customer service stated that as long as we used them at our new home, we would be within the terms of our contract. My wife and I agreed to have Guardian install a new alarm at our new home in Maryland. McCracken Inc. was to send an installer out to our home, the day after our settlement (around 11/8/06). Mr. McCracken had also been subcontracted by Guardian, the year prior for our home in Delaware and we liked the service he had provided before.

Unfortunately, the installer never showed up. Mr. McCracken apologized and explained that he was having staffing issues at the time. He promised that it wouldn't happen again. However, the next appointment was broken as well. I then called Guardian security and explained that we no longer wanted to deal with Mr. McCracken. Guardian could send someone else or let us out of our contract with them as were now paying for a service that we were not receiving. The people at Guardian contacted Mr. McCracken on this issue and he called me around 11/17/06. I explained that he had let us down twice and that we would not allow him to schedule a third time. He said that he'd be losing money as a result but made no mention that he'd be asking me for money at any time in the future.

In going over the situation with Guardian security, they allowed me to get out of the contract without a new alarm for the home in Maryland. The last automatic payment of $29.95 was taken from my checking account in Dec of 2006. Customer service said that was a mistake and told us that we'd receive a refund, which I'm not sure ever came. Later, I contracted with Brinks Security to moniter our home.

On 10/6/09, I received a call from a collection agency in regards to owing money from my alarm system that I had in Delaware, nearly 3 years ago. Mr. Robert M. of the collection agency stated that I owed $1410.50 for this alarm system and that I had defaulted on my contract. I explained that Guardian, who I had the contract with, had agreed to end the contract. I later confirmed this fact with them. As it turns out, McCracken Inc, had put me in collections, not Guardian, who my contract was with. I had no choice but to pay this with my credit card as Mr. Mays was telling me that my FICO score was about to drop.

I've maintained an 800 score for several years and never had a collection agency call me before. I asked the collector about the statute of limitations and Mr. M. refused to answer or give me an itemization of the $1410.50 figure. I then called S. McCracken to see what had happened. He explained that Guardian made him responsible for me ending my contract and that he had suffered a significant financial setback as a result. I let him know that Guardian security had informed me that I owed them no more money back in Dec of 2006. They had my new address and so did Mr. McCracken.

I asked why I didn't receive a final invoice from him and he admitted that he had mailed it to my former address in Delaware, rather than my new address in Maryland. I asked if he had attempted to call me and he admitted that he had not. As of now, I've told him that I needed to take the collection agency out of the picture by paying them off. (I wonder what this will do to my FICO score.)I'm waiting to hear back from Mr. McCracken 10/7/09 in the morning. If he tells me that he can't pay me back, I'm not sure what I can do.

We signed up for the system understanding that the system was mobile. We move often due to work. System is NOT mobile. That was obvious after install. We could not terminate 5 year contract. Sales rep very misleading. We moved to another state. We are stuck paying 25 per month for another 4 years! If we transfer service they add another 3 years to the service. None of this was explained to us. We told the sales rep that we move. He said "oh that ok people do it all the time.. The system is mobile.. very easy" We thought it was the end all answer. What a scam! Very misleading! Beware!

I started service with Guardian and I asked the salesperson at the start, what happens if we move within the contract and I was told it ould be transferred or cancelled in the event of relocation. I knew that I would ne relocating in less than 3 years. I would not have started something if this was the case. Now, if the buyer doesn't want to transfer the service or we don't move to a location that we can use the service, we are responsible for the remaining 22 months. Obviously, dishonest sales people. I asked if we could compromise on the remainder and she just kept repeating the same options with no emotion. Even if I tranfer the service, why would I trust this company? The equipment installed originally had to be reattached several times because it was just glued to the doorway. I should have known!

On June 26, 2006 I purchased a used 1997 Volvo S90 and at the same time paid $2300.00 for a 36 month or 125,000 miles warranty from Guardian Warranty Corp thru the Used car dealer Quality Plus Auto. I paid for the comprehensive or full coverage on the vehicle. During the summer of 2006 when temperatures rose to 90 degrees and over, the air condition unit did not work. I took the vehicle to a repair shop who contacted Guardian and they were told the air condition unit was not covered under the Insurance Plan that I had.

A few months later I took the car to a Volvo Dealership for repairs and handed them the card plus the brochure for repairs as stated and they again were told my plan did not cover the repairs. I immediately got on the phone to Guardian Warranty and I was told that my coverage was for the standard and not comprehensive plan even though I paid for the Comprehensive or full coverage and I should contact the used car dealer. I did contact the used car dealer mentioning what had transpired with Guardian. The used car dealer apologized to me for the error on the paper work as I had dealt with him directly but his employee who also admitted that he had made an error and he (the owner) would contact Guardian to have the matter corrected.

The used car dealer then telephone me and said to me that Guardian wanted me to contact them in order to make the correction. When I contacted Gaurdian they told me the Used Car Deaaler would have to straighten the matter with them. Both the Dealer and myself met at the dealer's office and called Guardian who then informed us that they were not aware of talking to the dealer or myself and refused to make the correction to the policy. I paid out of my pockets to have what ever repairs were needed on the Volvo.

This past April the Air Condition unit started acting up and when I took it to the mechanic it was diagnosed that the car had a faulty compressor and the standard plan provided repairs for the compressor. The Mechanic shop then called Guardian who and they then informed him to provide a list of all the repairs that were needed. At the end of May I made my mechanic shop aware that the policy was expiring on June 26, 2009, he contacted Guardian who informed him the claim was reported before the expiration date and they would honor the repairs. Given that assurance and the mechanic being backlogged at the time and the repairs not being urgent, I was asked by the mechanic to bring the vehicle into his shop so that the repairs could be done.

When he contacted Guardian he was told that my policy expired months ago and they had no record neither were they aware of any such conversation. I was in the garage standing next to the mechaanic when the assurance was given therefore I am aware that such a call was made.I had the insurance included with the purchase of the vehicle there in addition to the premium I had to pay interest. I have seen many cases of these fraud being incurred by companies who claim they sell these insurances policies and when time for repair they do not honor their obligations. At this juncture I do not know what I could do be reimbursed for the expenses that I have incurred, when I discovered the dishonesty by Guardian and asked to be refunded, they claimed at the time no refund ccould be given as the policy was almost one year in effect.

I signed up with Guardian in 2005 when I purchased my home. The keypad was already in the house, so I signed up for the monitoring. The tech scratched out the 5-year contract stipulation and made it 3 years. So for 3 years, I dealt with false alarms and unnecessary service calls!

After a year, they sent me a letter indicating that in order to comply with the FCC, they had to switch from analog to digital and that I, the consumer, had to absorb the charge! It was $300+ just to rent the equipment! I refused to pay it and was contacted by a retention rep, Sandy. I explained to her that I only planned to reside in the home for another year or two, which would be after my contract with them ended. She convinced me that it was necessary to maintain communications between my alarm and their monitoring center and talked the price down to 3 payments of $33 on my monthly statement. She also assured me that when my contract would be up, I would be "fine."

I advised her that my monthly fee increased from $29.95 to $35.95, and she stated the $29.95 was only an introductory rate. I was adamant that I was not advised of it and would not pay it, so she adjusted my monthly charge as well. The new digital transmitter was not compatible with the ancient box that was already in the house, but I could not afford their upgrades. So I dealt with false alarms and frequent calls from their monitoring center.

One day, my house was actually broken into; and the Guardian rep stated they did not dispatch the police, but they dispatched my 68-year-old grandmother, who was listed as a contact on my account! I had to call the police myself after my house had been opened to the public all day while I was at work! Upon hearing that I had Guardian, the police officer scoffed and said, "Get a different alarm company. Guardian has too many false alarms!" When I located a better offer through ADT, I cancelled the Guardian account. I was well outside of my 3-year contract, but they billed me $806.98 because my contract automatically rolled over to a new 3-year term when the other expired! I was livid!

They stated it is clearly listed in my contract with them, and it is--#29 on the back of the original contract that was signed 3 years prior! It's just below the indemnification clause that holds them harmless from claims that their equipment was faulty or their performance was poor in the event of theft! The salty rep also told me to watch out for ADT, because they may have the same clause. I told her that I would pay to retain legal representation before I pay them an early cancellation fee!

Back in November of 2008 I posted my feelings toward Guardian regarding a contract that I feel I was tricked into. Since then my husband contacted their headquaters via e-mail, and expressed his feelings toward the way this contract was handled. Surprisingly, he was contacted by someone from corporate and they agreed to let us out of the contract with a payment of 346.08 (12 monthly payments of 28.84). We accepted this offer. I am not sure if this will help anyone, but just wanted to let everyone know how my situation was remedied.

We signed with Guardian Protective Services when we bought our new house. When we signed with them they told us that after 5 years we own the equipment and we can cancel the service after wards. After 6 years, I called to cancel the service they told me I couldn't not cancel the service w/out paying a $1300 penalty fee. They said there was a clause in the agreement that says there is an automatic renewal at the end of the 5 years. We were never told about this when we signed up with Guardian.

Right now because of the economic conditions we are shopping around for lower rates. Competitors are offering 11.95 or lower to monitor our home but the lowest Guardian will offer is 21.95. They are forcing us to stick w/ them and make us pay high exorbiant rates, knowing that they can penalize us for $1300. There does not provide anything better than the 11.95 service for us.

My alarm malfunctioned on Christmas Day 2008. A Guardian operator called and notified me that we had a breach. I explained to the operator that the alarm was just sounding. She gave me a few codes to try and they did not work. I asked if they could give me technical help. The operator informed me they had no technical assistance because of the holiday. After about a half hour of this alarm sounding I cut the wire to the alarm. 40-60 minutes later someone called to help me, it was to later. Now Guardian is trying to charge me $70.00 to repair the alarm. They told me if I did not pay this bill they were going to send it to collections. I have extremely good credit and I pay the bills on time. This charge is completely unfair.

We purchases an alarm systems thru D.F. last November. We were robbed two weeks ago. We found out that when we set our alarm and it was set off by accident that no one called nor did the police come. I have been sending checks to Guardian and they have been cashing them. I called them 12/19/08 to find out they are no longer monitoring us.

Is was and they said they sent us a letter about the change. No they didn't. I have looked and looked for the letter. I called the man who sold us the alarm and he has yet to return my call. I set the alarm off on purpose 12/20/08 to see if we would get a call No call police or from the alarm system. The alarm cut off after 6 minutes. I called Darryl F again and no answer, he phone just rang. I have left him 3 messages since 12/19/08.

I purchased a Guardian System for my mobile home. When I met with the sale person I told him I might be moving in 6 months, and was that a problem since there was a long term contract involved. He said no. As it turned out, I did sell the house and purchased an RV. I called to terminate service and was told that I had to pay the full term of the contract. I explained waht the sales person said and was told he meant there was no problem in that I could transfer the system to my new house. I explained I was moving into an RV and was told they didnt service RV's.

My other option was to get the new homeowners to take over the contract. They had no interest and I am now being harrassed by a collection agency for $2,000. Guardian said they sent me an offer to settle by email for $00. I never saw it. Because I didnt repond they withdrew the offer. I am a veteran, living on a modest social security with no money in the bank. I will file bankrupcy before paying these money grubbing, lying sob's.

We signed up 3 locations with Guardian. They messed up the first one completely. We found this out as they were installing the second location. Fortunately, we were within the 3 day cancellation period mandated by the State of Maryland. According to their paperwork, they had 20 days to pick up the equipment or it became our property.

The contacted me 45 days later and said I owed them $1700. They stated that they did not care about the paperwork for cancellation nor Maryland State law. They expect us to pay for the equipment. Note that the installer left behind the box for the key fob unit. I goggled the brand and model. The HIGHEST price I could find was $29.95. Guardian priced it at $150.00 retail value. They are simply misleading and are basically ripping people off.

We are expected to pay for equipment they abandoned under their paperwork and Maryland State law. We are being continually harassed by these people.

Vicki basically told me they could give me 3 months free but other then that they could not give me any help. This is absolute BS because istead of letting me out of the contrcat they want me to come up with $1765 to get out of it. If I had $1765 to pay to get out of the contract I would not be in this situation. Horrible that they won't work with people in these hard economic times.

My husband had a 5 year contract with guardan. About 5 months ago we decided to upgrade our system to a wireless one (not with guardian). At that time, our contract with guardian had not yet expired, so we continued to pay until the contract was fulfilled. We contacted guardian to cancel the service and was told that because we did not notify them in writing within 30 days of the expiration, we were automatically signed up for an additional 5 years. I would think that a reminder notice about the terms of agreement for a contract this long would only be fair.

This is outragous. Even cell phone companies, who are some of the most underhanded people, do not hold you to the terms of your initial contract length. Guardian service is so antiquated that the only way they can retain customers is to trick them into the service. Someone please tell me if I have any recourse, I am now paying for 2 systems

I was told by a customer service supervisor named Chuck that I had no choice but to continue paying, that is ridiculous.

I decide to go with a different protection service which was wireless and once I got everything in place I called Guardian Protection services to terminate my contract. I was told that I was entered into a 5 year contract. No one called and asked me if I wanted this contract. They said as long as you didn't call and complaint they assume that everything was find. They do not have a termination section and I was told the only way to get out of the contract was to pay it in full.

I feel that there should be someway that with All the complaints I've read about we should be able to start a class action lawsuit. They've take advantage of the military also. My self being retire military I've been trying to get the word out to all my friends. I moved into my new home in Jan 2002 and originally had them wire my home for the security and internet connection.

I no longer use there services at all so why must I pay for services that I am not receiving.

Gaurdian Protection had me in a 5 year contract (must be insecure with their products to have a contract that long) and they sold me a motion sensor telling me my cats would not set it off. They do at 4am every night! I stopped setting it 2 years ago and still am paying 33.94 a month. I called to ask them to let me out a few months early and they said no and tried to sell me more stuff. They will not even come out to change my batteries without charging me a 25.00 fee and the price of the batteries.

If you are thinking of going with these guys RUN, RUN FAST to someone else. Hey Gaurdian, I warned you I have a big mouth. I am going out now to take down sign that [they] put in my yard 4 1/2 yrs ago. I will no longer advertise for [them] since have done nothing for me. Money down the drain.

i purchased a new home with ryan homes. they reffered me to guardian protection services to pre wire my home for security, cable, computers etc. i contracted for about 20,000 worth of equipment. it took the company about 6 weeks before the could get it operational. they then installed three boxes to the wall in the closet despite fact all compenents were to be in recessed panel. when i complained i was told i was being extreme for asking the equipment to be recessed in the wall as shown in the showroom and the model home. they now claim i requested this which i did not . further they could not get their wireless acess point to work until i bought a 50 d0llar router from a computer store. they had to remove the 350 dollar router .. or so i was told it was 350 dollars. i had to get the builder involved to do what is contracted for.

huge waste of time, poor workmanship. left with three surface mounted boxes. now claiming i am paying late when thier home office told me i would have 90 days to pay after the system was considered finished. they have yet to recess the panels. i would never use guardian again.

In June of 2005 we bought a house on road on Rebecca Drive in Alexandria, VA, and soon got a call from Guardian Protection Services saying that the previous owners still had 29 months left on their contract for the alarm system. They represented to us this: if we wanted any alarm service we would have to fulfill the previous owners' contract for 29 more months and that we'd have to use Guardian.

We said we wanted to use our old company, but they said the we couldn't use the system that was in the house with anyone but Guardian. We said maybe we'd consider going month-to-month with them, but they refused. Then they offered us a one-year contract, which we signed on June 23, 2005. In December 2005 we bought another house, this one on Kimbro Street in Alexandria. Guardian soon went after the new owners of the house on Rebecca, with the same spiel about them fulfilling the contract, while they simultaneously are holding us to our contract.

This seems to be their modus operandi: Intimidate new owners of homes with the thought that they have to fulfill someone else's contract. We would like Guardian to relieve us of our contract as of the end of 2005. They have refused, even as they are going after the new owners of the Rebecca house. Our main complaint is about how they misled us in order for us to sign the contract in the first place.

We are now paying for services we are not using.

I initially purchased my Guardian Home System as a special offered in conjunction with Howard Hanna Reality. At the time I was advised that it was 24.95 per month, and for an additional 5.00 I would get a service contract. I specifically asked if the contract could be canceled if it was not satisfactory and was advised by Ryan the sales representative yes. I was later informed by the technician that this was not the case after the system was installed, and that I was now indebted to Guardian for the next 5 years.

The technician also advised me that this was not the first instance of the same type of situation with this particular sales person and advised I contact the Sales Manger, Tom. I discussed this with the sales manager who more or less supported his employee and advised me I was now stuck with this system for the next 5 years.

Since that time the system has never worked, and in fact the fire alarm went off without any call from Guardian, or notification to the fire department, which I called and had to have them come, inspect the home. Subsequent calls to Guardian produced no solution, and I stopped paying for service in an effort to obtain some type of action. I advised those who called that I would not recommend Guardian, and that I was actively warning individuals from purchasing their serivce. In a final attempt to obtain some type of action I called and was transfered to the executive offices, and eventually contacted by their Customer Service Manager, who could not validate that the contract did in fact stipulate no cancellation. Also he advised that should I sell the home I would still need to pay for the service even if a new owner purchased.

Also I was finally able to obtain an agreement that they would provide credit for 3 months (not the 6 months I had requested) which to date I have yet to see a corrected invoice showing this credit towards my account. I question that the contact that Guardian is using is legal and that they are obligated to provide a working service (which has not been the case for over 18 months despite repeated discussions) and that their sales force is missleading in order to obtain a contact. Also no other protection agency demands a 5 year contact without any cancellation policy or buyout.

I am now indebted to Guardian for the next three years regardless of the sale of my home. And have not had a working system for over 18 months for which this company will not refund those payments.

I contacted the company about programming my security system. I was informed that I would have to pay for one year of monitoring service in order to get a pass code so I could set the alarm on my already installed security system. I agreed and fulfilled the contract. Now they are charging me $75 to keep the code. Although it states in the contract that they own the programming of the security system, they never informed me of the fee that would be charged. The sales representative knew exactly what I was looking to do. I clearly stated that I just wanted to use the alarm locally and did not want the monitoring service but agreed to pay the $25 a month for a year in order to get the code. I was misled and misinformed. I will never do business with this company again and will make every effort to tell everyone I can about this company and how they do business.

When I moved into my current home 2 years ago, the previous owners had service Guardian Protection Services for the home alarm system. They had installed it on a special Guardian was running at the time, where they received the system and installation free if they signed a 2 year contract. They had purchased (and paid in full)a 2 year contract that was then transferred to me. Upon moving into my home, I called Guardian to have the contract transferred into my name and PIN #. They came out and programmed it with my pin #, and I signed a contract for the remainder of the 2 years. I decided I did not want to continue to have them monitor my alarm after my contract was up in October '00, so I called them and told them I was not interested in renewing my contract.

Within a week, they called into my alarm system and disabled all functions. I called them on 8/24 and spoke with Jennifer and told her they had also disabled my control panel, and I now had no local alarm capabilities. She said that they would reprogram it and enable my local alarms for $20. I could not believe they wanted me to pay $20 for this!! They called my alarm system, used software to totally disable it where I can't even use MY own alarm, and now wanted me to pay $20 to reactivate it!!! THIS IS PURELY EXTORTION!!!

I do not feel safe in my home, knowing I will not be awoken be the siren if someone breaks in. So, I called back the next day, 8/25, and decided to go ahead and give them the $20. When I got through, I talked to Diane and told her I would like to have my alarm system re-enabled for $20.