Three years and three months ago, I spent $4,000 to have a Guardian generator installed at my house. After using it once for about 1 hour, I was pretty happy. Next time we lost power, the motor came on but the unit did not generate power. I contacted an MFG representative, and he said I was out of luck as the warranty was 1 month out from the 3 year period, so I was told that I needed to spend another $1,000 for the inside parts that would generate electricity. Okay, so I was extremely ** but since I have a sump pump, they knew I would do whatever I needed to prevent flooding of my home.
We lost power again, and again, the motor came on but still did not generate power. I had an electrician check the output right from the unit, and he said it was the same problem again. I feel I got the unit made on a Friday afternoon, just before a holiday weekend. I do not understand how Home Depot and Generac could let me spend $5,000 and still have nothing to show for it. This speaks very poorly of American workmanship and Home Depot's promise of consumer satisfaction. I still need a generator as my basement will surely flood without power. I feel I have been had and have nowhere to turn.
