GE Water Heaters

I rent a house in New Mexico and a water heater in an attachment to the house went out. My landlord, who lives in another state, made a trip out and purchased a brand new 30-gallon water heater from Home Depot. It was installed this past Saturday by her handyman that she has used for years. Upon completion of the installation, the handyman told his trainee that it was important to make sure it was full before turning it on since this was an electric heater. He turned on the water to the heater and then the faucets and pressure relief valve. When all were putting out water, he shut all the valves, waited 5 additional minutes, then turned on the power. The install was great and I would have hot water in a bit. It worked great and things were all peachy - or so I thought.

Yesterday, my son woke up out in the apartment to water the covering of the floor. I turned off the power and water. And upon inspection, the water heater was spewing water from the top heating element. I sent a message to my landlord who had gone home. She called GE and they gave her a runaround, but finally told her to get a licensed plumber to come and look at it because we must have "dry fired" it and it was our fault. So I was able to get a guy out here today. He came in and metered the element. No continuity - so bad element. He took it out, inspected it, and there was only about 3 inches of one side of the element. The rest is just gone. He told me that there are wrench marks already on the element and that it looked like it was used. I told him that the unit is new and the label even says it was manufactured April 2012. He insisted that it is used and that it looked like someone took a bad one and put it in this tank.

So I gave him the claim number and telephone number to the GE customer service department. He put on the speaker phone so I can hear the conversation. GE went through the whole thing with him: "did you meter it, did you do this, that and the other thing?" He told them yes to all, explained that he is a licensed, experienced plumber and that the element has old tool marks and looks used. GE said that since it is only the top element, they are not going to warrant it, it was dry fired and that made the old wrench marks, and we would have to pay for everything out of pocket. So I called the landlord and explained what is going on to her. She is livid. This thing is 5 days old and they are giving a runaround. She called GE and they agreed to warranty the parts and up to $125 in labor. But I was told to save the damaged one as evidence or some such.

So, while GE is going to warrant it at this point, I have to come up with an addition expenditure of money and go through the runaround GE gives. I recommend that anyone who reads this go with another brand. GE products are shoddily made and they will try every excuse possible not to take responsibility. It may cost an extra hundred or so upfront, but you will get that back not having to have a plumber out and be home on two different days (the plumber has to come back Monday; no one here carries the specific element to keep the unit in warranty) and not having to pay for it. Good luck and stay away from GE water heaters.

I am helping my aunt who is now 74 years old. She purchased a GE hot water tank on May 5th, 2011. It has needed repair already. She had it serviced on 3-15-2012. I would like to put a claim in for her.

My friend installed a GE water heater Model# GG40T06AVG01, manufactured in the year 2002. He installed the water heater in 2004 (it was new, not used or second hand). Last night (April 12, 2012), one of the hoses which has a steel jacket over it, I am almost sure it was the hot water side hose, ruptured and water gushed out of the heater with pressure. No one was around the heater, no one got injured in any way but the adjacent wall and floor carpet got wet. He had a new hose installed and the heater is now functioning. When he mentioned the incident to me, my first comment was, "Perhaps the pressure relief valve was jammed (rusted or just stuck somehow) and failed to open as the pressure increased a limit, as a result there was stress concentration at the location where the hose joins the heater and ruptured at the joint."

He read the tag on the relief valve and informed me that the instruction on the tag states that the relief valve needs to be inspected and/or changed every three years. I asked him if he had ever had the relief valve changed, he said he never had the relief valve inspected or changed since he had the heater installed. My questions are: How really did the hose ruptured? Am I right to assume that due to failure of the relief valve to open, it might have caused the pressure to be built up which subsequently caused the hose to rupture? Why the relief valve failed to open and if the relief valve did not open at the elevated pressure, what could have caused it to fail to do so? Is it true that the relief valve was supposed to be inspected and/or replaced and/or every three years?.

Now that he has the hose replaced, is there still a possibility that the new hose may also burst since he has not had the relief valve inspected and/or changed? Should he immediately have the relief valve inspected and/or replaced? Who should he contact for inspection of the heater? Please give us a contact in Dallas area to have the heater inspected in order to avoid the problem to re-occur. The water heater has been in use since 2004 and is now ten years old since it was manufactured in 2002. Should he replace the water heater? He has two water heaters working alternatively. Should he replace both the water heaters if your recommend replacing them?

We have had a General Electric 40-gal water heater, model number PG40TO9AVHOO, for exactly 2 years now. We are using the 3rd control unit, and it is not working properly, just as the previous two. The water is sometimes 120 degrees, as set, but quite often it is room temperature. "Customer Service" is no help. They said that depending on the stage of the heating cycle, the temperature can vary by 20 degrees or more. I don't want to set the temperature at 130, so that I can be assured of a warm shower. The first two control units were sent without cost, but installation fees are no small matter. I feel that GE has engineered a faulty product and is using the run-around from Customer Service to cover it!

We bought a new hot water heater from Home Depot. After a being installed by a professional, we still did not have hot water. I tried to get help through GE technical support. We were told that they would send an email to take us through the steps to find the problem. We waited for a little while but finally called them back because we never received the information. The next person that we spoke with tried to put the blame on anything besides faulty product. Examples being turning it on before it was full or we didn't turn on the faucets throughout the house and it burnt the element up. We tried to explain that everything was done as it was supposed to. We asked to speak to a supervisor. We were then hung up on. So we called back yet again, explained our situation to someone else, and again got the runaround.

We asked to speak to a supervisor again. Well we did get through to one that time. Once again it was our fault that it wasn't working. The man admitted that they don't check their product before it leaves the factory and there's no way to look at an element and tell if it's no good. We finally gave in, wrote down the numbers we needed and went to get a new element. Once we got home, we took out the element. It looked like it had been used for many years. It was bent, burnt, rusted and 2/3 gone. After reading all the complaints we have now read, we're going to cross our fingers and hope that nothing else goes wrong. GE really needs to get the quality of their products up.

We bought this model of water heater: GG28T06AXK00 back in 2010 from Home Depot for our rental property. Within the last two years, this heater had to have its pilot fire relighted at least 4 times. Every time when it rained, the heater would go off. We bought this for a rental unit and it's in an enclosed metal shed with 2 other water heaters. Other water heaters have no problem whatsoever and one of them is almost 20 years old. Each time this heater went off, we had to call our handyman. That is a lot of time, expenses and not to mention, headaches for us and the tenants. The first time the handyman looked at this water heater, he immediately told us this is a problem-prone model from his experience.

This product has 6 year warranty. But if you want a replacement, you better claim in the first year. After the first year, you will get replacement parts unless if your tank leaks. Last time in cold winter, the tenant called us because there's no hot water. The heater, again, had failed. I called GE for help. A lady from New Jersey told me to reignite the pilot. However, the heater pilot fire wouldn't light up and I was smelling gas. After like 5 minutes and there's no smelling of gas, we went through the troubleshooting and disconnected the rubber piece between the orange and black wire. I pressed the igniter and there is no spark. The lady said the igniter had failed and she would ship out a new part. However, we couldn't let the tenant go without hot water in cold winter for few days. That was unacceptable. I told her GE has a bad reputation and I demanded store credit or a full replacement. She said no. I asked her what it would take to get a replacement, she said if the water heater had ruptured.

So the warranty is a scam because you would still be spending your time and money fixing this product over and over again. With all that money and time, you would be better off buying another heater. If your life is too easy and you want some drama in your life, get this heater. If you don't mind the expenses of having to call your handyman, this is your heater to get. If you want runarounds from GE warranty department, get this heater. I prefer a long-lasting, trouble-free heater and once it's installed, we don't want to look at it again for 20 years just like my other ones. We want to be a good landlord. Definitely, we don't want to inconvenience the tenants so we will say no to GE.

I am a manager, and have to deal with upset persons from time to time, and one of my many jobs is to make them no longer upset, and attempt to turn their perhaps unpleasant experience for whatever reason into a positive one. Nevertheless, I had a hot water heater for 26 years that finally, due to age, succumbed, and was given a proper burial. I then purchased a GE hot water heater from Home Depot. My best friend, who installed it, is an HVAC guy. He immediately didn't like the flame that it was putting out, and had mentioned it to me, but regardless, it seemed to work.

Over the next few days, I kept noticing the smell of gas outside the house. The water heater was still working and I was getting warm showers, but that smell outside persisted from time to time. Even the mailman noticed and mentioned it to me. Soon after, the heater started "blowing out", and after futile attempts at reigniting it, it didn't want to work. I called the customer service number on the unit. Even though I mentioned all the above facts, the person I spoke to said it was probably the control valve located outside of the machine. She had me do some little tests from what I remember, and she determined that this is what the problem was, and she would send me a part.

Great, I thought, another couple days of having to go to the YMCA for a shower, since I belong but, whatever. I get the part, put it on, and there was no change. It still doesn't work. I called again, and talked to a different person. He says that perhaps my drafting isn't right. We continued talking, and determined that the element had blown out. He said he'd send me another one, but he was sure that the problem with the gas smell was on my end, and is again, a drafting problem. I told him that I had a water heater for 26 years that never had a drafting problem, and he said "well, the water heaters today are designed with a higher standard than previous generations". It didn't make sense to me, since a gas water heater only operates by simple physics, heat. What else?

Anyway, he sends me a new element. My buddy comes back and puts it in. It operates for a while, but I got the same problem. My HVAC friend tells me to tell them that I need a whole new burner mechanism, as he alluded to from the start that he didn't like the way the flames were burning. I called the 800 number again, and of course got a new person. He looks up my past conversations with them and says, "well, we have diagnosed your problem, it's your drafting. The problem is on your end. You need to have your chimney looked at". I told him that is ridiculous, because the HVAC guy is telling me that it is the burner that is the problem. He, the arm chair HVAC guy says again, "no, the problem is on your end, we have diagnosed your problem. It is not our unit".

I told him, "Well, I want you to come take this piece of garbage out, and give me my money back. I'll get one from a reliable place". He said, "no, the problem is on your end, and you need to do something to correct it on your end". I said, "so, are you saying that I'm stuck with a faulty water heater and that I cannot return it?". He, the armchair plumber said "Yes, you cannot return it". The next day, I returned it to Home Depot. I did not have to raise any cane in returning it. I only told them that it was a huge piece of garbage, and showed them my receipt, etc., as well as bad mouth it to every customer who was in sight and in the return line.

I will continue to badmouth this product to anybody who asks me. Unfortunately, I could return it but I had to get the same unit. I did so. My friend and I re-installed the same unit, this was about October 2011, today is March 2012, and I have had no problem with it yet. It fired up once at the beginning, and has never faulted since. At times I had considered, and was going to call the 800 number again and ask for Jose's boss to tell him that if he was my employee, he would be disciplined for poor customer service, but I let it go and let it go until now.

For no other reason than to at least air this out, as I am thinking he has probably been telling other consumers the same, and that the problem is on their own end, when in fact it is not. I may still call, but this is my first step in airing my complaint against their super poor customer service!

I had a plumber install a GE hot water tank in 2004 purchased at Home Depot with a six-year warranty. I saved everything and it went out two weeks before the warranty expired. It was badly leaking on Mother's day in 2008. No plumber was available. I took it back to HD but the price had gone up so much. Still, I had to pay $200 over the allowance for the defective one. I had it installed but the thermal coupling went out in February 2010. The parts department promised immediate shipping but they had such a run on that part, I was without hot water for seven days. They finally sent a local plumber who had stockpiled it and even paid his charges. That second thermal coupling lasted 26 months and here we go again, I am without hot water with a GE tank not yet 4 years old. Boycott GE and Home Depot who carry such a low grade product. I am a senior citizen, too old to be forced into cold showers.

I purchased at Home Depot, and they installed a GE (PG50T09AVH00) water heater on September 15, 2010. Last night, we discovered that water had been leaking from it, causing damage to our finished basement. I called the listed 1-800 number for GE support, where they approved a replacement within two minutes of the call. This would appear to indicate that a batch of water heaters has a higher propensity to fail (it is related to failed seal). I will be submitting a written request to GE for reimbursement of a $600 emergency plumber expense, and probable $400 expense for padding and carpet replacement. As consumers of defective products, we should be notified timely, when purchased products have a higher propensity to fail. For this, I expect to be fully reimbursed, and should request compensation for personal time dedicating to fixing this water problem.

We are tenants and our landlord installed a 2004 GE SmartWater water heater (40 gal. gas) shortly before we started renting. The night before Thanksgiving we heard a loud pop and noticed a smell coming out of the water heater. Eventually, through a service call, we discovered that the combustion shutoff assembly has a glass bulb that pops when it overheats. GE requires that you call them for replacement parts, so we did and they said they'd send a complimentary replacement. They sent it to California accidentally and we were without water about a week. Now, just 6 weeks later, the same exact thing again--and we had had the plumber thoroughly clean the unit to ensure everything was ventilating properly and heat wasn't building up. So it wasn't that.

This time GE said that "due to government regulations", which they couldn't specify over the phone, they couldn't send out a second unit. I said, "Tou mean for free?" and they said, "No, we can't send one out at all." They said, more or less, that we or the plumber must be doing something wrong and that we would have to get a new water heater--at our own expense. This seems ridiculous to me, and the most affordable options in my area are Kenmore or A.O. Smith--and those both seem to get plenty of complaints too. I'm glad I don't own a home yet.

On Friday, December 30, 2011, I went to take a shower, and there was no hot water. My water heater was installed on 9/11/2008. It is just a little over 3 years old, with a 6 year warranty. I have a timer on the water heater, so I went to check the timer. It was off, so I manually turned it on, and waited 15-20 minutes. Still there was no hot water. I called the 800 number for GE, and the customer service rep had me checking the water heater, to see if it was getting power. Then she had me check the ohms on the upper heating element, and told me the element was bad, and that she would send me a new one overnight, on Saturday.

She never had me check the lower element. I received the part, and replaced it myself. When I got home from my family on 1/1/2012, there was still no hot water. I read something online about the reset button, so I pressed the reset button, and that seemed to work. I thought everything was okay. Well, this morning, 1/5/2012, only 4 days later, there was no hot water! I am really ** off! I have a product with a 6 year warranty, that barely works properly after 3 years. My old water heater worked for 17 years without problems. They don't make them like they used to. They make **!

We bought a GE electric water heater 2 years ago (Model PE50T09AAH, serial # GE 0809B35492). We found it was leaky just before the New Year's Day of 2012. We called GE and they said they would send us a part for replacement. First of all, we have not received the part yet (almost 4 days) and we have had no hot water for 4 days in this cold winter. I can't believe GE made such a poor quality product and had no responsibility for its customers. I have to say we are not going to buy any GE products in the future.

We have a GE water heater that is only three years old. On November 16, 2011, after having no hot water, we were told that the thermocoupler was bad. GE sent us a new part that we had to pay to have installed. It is now December 28, just barely a month later and again, no hot water. When we call the 800# and ask for a supervisor, we get a run around "oh you'll be on hold for a long time" on and on. They offer no reasonable explanations and act as though we should know how to take the unit apart and fix it while they "walk us through it". After reading this blog, this screams class action lawsuit! I cannot believe the inferior quality of the unit and the pathetic customer service. I will never purchase anymore GE products whatsoever. I have never been so livid with a company.

My water heater stopped working sometime Wednesday night 12/21/12. The plumbers that I spoke with told me that I needed a new burner assembly; this is a common defect in this model water heater. The water heater is less than 2 years old and under warranty. They would not send me the part until a plumber came out to troubleshoot and then called GE to order the part. I could not get anyone until sometime later today, too late to order the part. The soonest I can get the bad part is Saturday. Because of the holiday, four nights of my family's Hanukkah celebration is ruined. The service provider is closed on Saturday and the earliest that I will have hot water again is Monday 12/26. GE would not provide any other more timely solution.

The Drain plug blew out the side of tank, flooding bedrooms, bathroom and the hallway and causing damage to ceilings, light fixtures, carpeting and hardwood floor. I bought it from Home Depot two weeks prior and it was installed by their installation people. When it busted, we called Home Depot and they said they would submit a claim. Home Depot claims department called today and says we don't have a claim against them as it is a manufacture problem not theirs. They said we need to contact GE to put in the claim with them.

The heater has been a piece of crap from day one with knobs falling off. The heater is not giving hot water for hours and then the water would be very hot. We complained to Home Depot about the second day we had it and they talked to the plumbers who said we needed a bigger unit. So we have been waiting to get the bigger one, which won't be available until December 14. Meanwhile, we get an explosion of water running down from our ceiling!

We will pursue this with GE as instructed by Home Depot, but I'm sure we will have a fight on our hands. Meanwhile, we can't go without a hot water tank as well as having soggy carpets and hardwood popping up. So we will have to call our homeowners insurance and get these things taken care of. What are we supposed to do? This is unreal!

My water heater was built on 5/2011. Recently, the water heater seemed like it would run out of hot water quickly. I checked reset switch and sure enough, it had tripped. Later that night, we used the faucet and the hot water came out with a blast almost like steam then after a few seconds it was normal. Tonight, November 27, again no hot water, and reset was tripped again. This time I checked for continuity and voltage, and all checked out good. After hitting reset, upper heating element came on but when the lower element came on, it started making a loud popping noise, then came smoke and water from the wire terminals on the heating element. After shutting off power and water supply, I drained the tank and removed heating element and found outer casing had ruptured.

Buy a Bradford Smith water heater. I have a BS Propane which was in this new home I purchased over 10 years ago and it is still working perfectly, no problems at all. Yes, it may cost a little more, but theres on issues, you get hot water all the time. Never buy Hotpoint or GE, they're all hunk of junk.

We remodeled our home in January 2011, and installed a 65-gallon electric water heater. Within 6 months, we replaced the heating element, then it went out again. GE wouldn't service our area and I went to Home Depot who gave us another one kindly, and dealt with GE for us. But now, it is November 2011, and the water heater is not functioning yet again! I don't understand why GE hasn't been put under a class-action law suit after reading all these posts concerning the problems.

I bought a 12 year GE SmartWater water heater, model number SG50T12AVH00 and serial number GELN207543141, that was manufactured less than 4 years ago. Two weeks ago, I noticed rust around the bottom seam. On Tuesday morning, the drip pan was full. We can assume that water had flowed out of the outlet already. I dried it all up with a shop vacuum and rags. Two days later, the pan was half full. The person I called said that before they would do anything, I would have to do a 'leak test' which was basically what I had already done by having to vacuum out the water.

When I complained, he stated that hot water heaters have condensation and leak naturally all the time (Do they just think that women are stupid or do they tell this to everyone?). Never have I had one do that. So, I asked if there is only a cup of water after the 2 hour test. Yes, that would be the natural leak and condensation. How about a lawsuit? GE can pay for my hot water heater from a competitor.

I purchased a GE water heater in 2009. In April of 2011, it quit working. I contacted Home Depot which is where we purchased it, and they referred us to the GE Rheem customer service. They sent the part and we paid to have it put in. It is now October of 2011, and something else has gone out. I contacted customer service again. They sent out a different part. After having it installed, there's still no hot water, and at this point we have gone without for three days. When we called again, they were instructing us to do something else on the unit, and sending another part. My husband then asked to speak to supervisor. He was put on hold, then the same rep came on the line and said now, they would replace the whole water heater, but we would have to return it to Home Depot, and of course pay to have it put in. What a piece of crap these water heaters are!

After researching comments about these units, I am wondering if it would be better to buy another brand and have it installed. If I get the same piece of junk, I will probably be in the same boat with all the parts going out soon! I can't believe that GE would put out such a bad product. The part we received was made in Mexico....hmm! It's part of the reason, I am sure. So that being said, I am heading for my video camera and will be placing a video on YouTube to try and warn other consumers of this situation. Someone needs to hold these companies responsible. I believe I have a lemon and should be provided a new unit and a service person to install it. I will not be buying GE again, nor will I purchase at Home Depot again. Signed, Disappointed, Disgusted and Dirty.

This is an update on my complaint earlier on our defective GE hot water heater we bought today and GE told us we would have to wait until Monday to have it fixed. My husband then went to Home Depot, where we had bought it this morning and talked with the head manager, Shawn, and he sent us a new one within minutes. They took the other one and placed the new one. My husband hooked it up and it is working. He spent his whole day off waiting for resolution and after having a plumber at our home, and trying to get it done through GE, the Home Depot made it right! Way to go Home Depot!

Very sad day. I bought new water heater today (Friday, Sept. 30, 2011) at Home Depot and my husband, who had replaced many hot water heater in his day, could not get the water heater to light. I called a plumber who came out and said the part on water heater is defective, which we had suspected. I called GE who said they would not pay the plumber we called and that we would have to wait until Monday when they send their representative out. No hot water for four days? And we have out of town company. Bad, bad business practice. This plumber we called has been sent to residences by GE in the past! Sticker on hot water heater says to not take the water heater back to Home Depot.

I bought a GE water heater at the end of 2010. I installed it myself and it took me a week to light the pilot. I wanted to return it, but I figured perhaps it was just me. I had GE customer support trying to help me light it over the phone and it finally lit up.

Well, just under a year, my water heater no longer heats the water (no pilot light). I tried to start it up again with the piezo electric starter until my fingers turned raw (yes, it really did turn raw) and I walked away not being able to light it.

I asked Home Depot about warranty and they said I can return it but only for another GE water heater.

This is the worst water heater I've ever had and I do property management on almost half a dozen properties, so that's saying a lot about the Quality of GE water heaters. Do not buy a GE water heater.

I bought the GE 50 Gallon high efficiency water heater (made by Rheem) at Home Depot. It came with a 12 year warranty. Since my builder model lasted 8 years, I decided that, with this sort of "Quality", I wouldn't need the Home Depot full replacement warranty. This was not the case as the unit failed (tank leaked) in 4 years. It had very poor quality in my view. The warranty covered replacing the water heater but not the removal/reinstall which runs about the same as the water heater cost and much higher then the initial installation charge - by twice.

I bought a GE water heater in November 2010 from Home Depot. It included a one year parts and labor warranty and an extended warranty of parts only for 6 years. After 7 months, my water heater goes out.

I called Home Depot who referred me to the GE warranty department. GE states that they will reimburse up to $250 to replace it, but it must be an authorized plumber. When I asked who is authorized to do the work, they referred me back to Home Depot. I again called Home Depot who referred me to an 800-number. I called that number and got a phone number to a Home Depot contracted plumber who gave me a bid of $550 which would mean that I would have to pay and extra $300 out-of-pocket for a water heater that should have never gone bad. I called Home Depot to speak to the manager. The manage refused to take my calls or help me out. I feel that I was swindled

I have bought a brand new GE water heater to replace my 10-year old EWH because the tank rusted out and leaked. The first one I installed lasted for about 2 weeks. I took it back to Home Depot and it was replaced by another GE EWH and now just broke again after another 2 weeks. The problem is that Home Depot only carries GE EWH. I have never had good experiences with GE appliances.

I purchased a GE High-Efficiency Washer on 11/23/10 (it is still under warranty). My complaint is that it does not wash the clothes clean. They don't look clean and they don't smell clean. The water level does not change, there is only a small amount of water no matter what size the load of clothes you put into the washer. There is not enough water to allow the clothes to swish around in the washer to get them clean.

According to the quick reference guide that came with the washer, it should have 3 water levels; a small load, large load and super load. It has a diagram that shows how high the water level will be to the short agitator. But like I stated before, the water level does not change. I called the company with this complaint. I spoke with Anna, a consumer rep for GE. She told me that the only thing she could do was to offer me another washer with a discount. I would pay $399.00 and she would have someone to come and remove the one I have. I declined her offer. I called back and made an appointment for a repairman to come out to see if there was something wrong with the washer that could be fixed even if he could adjust the water level.

On 6/8/11 the repairman came to check out the washer. He looked at it and told me that this washer only has the one water level. I went and got my quick reference guide and showed it to him. He said, "I don't know why they keep giving those things out, it does not go with this model." I said, "Well, that is false advertising. Because I am expecting the same results that I see on the paper work that came with the model." After he left, I called GE and talked to another rep (John) at 12:45pm. He took my complaint and said that he would have to give the info to Anna because she has my case. He put me on hold, went to talk to Anna, came back and said that she would call me after she talked to the repairman to see what his report said.

Anna did not call me back that day or the next day. I called back today 6/10/11. I talked to Karin (10:3am) she put me on hold and went to talk to Anna. She came back and told me that she could have a part sent to me and have a repairman to come by and put it on the washer. The part is a taller agitator. I said ok if it will fix the problem. But after I hung up the phone, I realized that that will not solve the problem because the washer does not have water levels (only the one). So I called back and this time I spoke to Ebony (10:22am). I explained to her that I had just hung up from talking to Karin and asked her if I could speak back with her.

Ebony pulled up the info and said that she should be able to help me. I told her that I did not want to use the replacement part that Karin suggested because it would not solve the problem because the washer does not have water levels. She put me on hold and went to talk to Anna. She came back and told me that Anna would be calling me at 12noon. It is now 2:53pm and I have not heard from Anna. Please help.

We are a property management firm. Every GE gas hot water tank that we have had installed since 2006 has been nothing but problems with their flame smart guard. We will no longer buy or have installed GE gas hot water tanks. You basically have to replace the whole burner assembly if the thermocouple acts up.

I purchased a GE hot water heater in 2008 with a 12-year warranty, only to find out it does not cover labor beyond the 1st year. One week after I purchased it, it blew out the thermostat. I have had to have 3 major repairs in the 1st year. I requested a replacement, but it was denied. On the 2nd year, it blew a breaker and an element. Labor was not covered, but parts were sent.

Now, both elements are burnt out again. Multiple calls were made and transferred to multiple people, departments, and states, each with another contact and all have info on the unit. Persistence paid off; they finally agreed to replace the unit. I was given a number, but my model number is no longer made (2 years). So I paid for the unit and was given a store credit.

I also got approval for $50 on labor cost, but labor was $255.00 (this time). And almost the same last year, the unit cost is $349.00. I looked on a website, and there have been multiple complaints on GE units. They should not be able to sell and should be responsible for faulty products.

I purchased a water heater in 10/2010 from Home Depot. The device was working until 02/27/2011. I called the **** listed on the manual, a representative troubleshot with me. He told me that I needed to purchase a machine that will check resistance. I went to purchase the machine, it was $50. I called back troubleshot again. I was told someone will call me to schedule an appointment to get service. I waited a week, no one returned my call. I called again the 800 # . They told me someone will call me back to schedule an appointment for service.

I finally received a call a week later from *******. They informed me someone will come on Monday 03/07/2011. My wife did not work that day to wait for a tech to arrive; tech did not arrive or called. I called again, they informed me they will be at my house 03/08/2011. I took the day off from work; nobody showed once again. I called several times. Their response was, "We will call you back." 3 weeks later, they informed me someone will come today 03/17/2011 and once again nobody showed.