Complain about a product or service

GE Washing Machines

GE Appliances • GE Coffee Makers • GE Dishwashers • GE Icemakers • GE Microwaves • GE Spacemaker Microwaves • GE Slow Cooker • GE Ranges • GE Refrigerators • GE Washing Machines • GE Water Heaters • GE's Service Contracts --- News • GE Ice Dispensers Serve Up More Than Ice

Lots of things can, and do, go wrong with GE washing machines, including:

• Transmission failure
• Incompetent service
• Damage to clothes

Or, as Ann of Philadelpia puts it:
As an employee for an appliance parts wholesaler, I can tell you that the GE washer (also sold as Hotpoint and RCA) is the worst design in the history of major appliances.

Others we've heard from recently would probably agree ...

Mark of Juniata, NE June 27, 2009

GE Front Load Washing Machine Model No. WCVH6270FWW purchased on 04.02.2006 to replace a recalled Maytag front load machine, turns out to be nothing but junk. After only 3-years, what I would refer to as the inner tub spindle (which is a sub part to item #311 on the parts diagram) totally fell apart. We're talking about a 400-500 part, not counting the labor. Come on! 3-Years! My parents have a Maytag that is going on 30-years, washing clothes for 7 children. Sorry GE, you will not be getting our next washing machine purchase. Oh, by the way, did I mention that only 2-months ago we replaced our GE washing machine that lasted 9-years with 4 repair jobs in between. After the 4th repair, we vowed that if it breaks down again, it will get replaced. Well, it got replaced all right.... not with GE. We purchased Bosch this time.

Laura of Bellevue, WA June 7, 2009

GE Adora Washer Model WHDVH626FWW, Serial # GL201098T On many occasions this washer has some how caught one or more pieces of clothing, usually something of a silky texture and it literally tears it to shreads during the spin cycle. Of note there is also grease present on the clothing. I am unable to identiy what triggers this since it has happened with small loads, medium loads and full loads in no set pattern.

In researching this problem on line I see that it is quite widespread with no resolution presented from Home Depot or GE who claim there is nothing wrong with the washer. Clearly there is, a washing machine should wash clothes not destroy them. This not an isolated complaint since I seen dozens of postings with the complaints I have expressed here.

The spin cycle is also quite more vigorous than one might expect. If anything is placed on the washer, such as a heavy bottle of fabric softner the vibrations will literally move the bottle off on the floor. It is also extremly noisy and has especially long cycle times. I don't like that, but could live with it. The destruction of clothes is something that I can not tolerate.

I am hoping that you can help with next steps to have this resolved. Washers as you know are quite expensive and not something you buy for long periods of time. I trusted GE and Home Depot and have been sorely disappointed.

Glenn of ., VA June 9, 2009

Non-working GE Washer bought in May 2009 08 June 2009. I am very disappointed, frustrated and angry, since I am Lied and cheated to by GE. The washer does not work. Worked twice and then stopped working, now fills with water for 5 seconds then stops with the lights on. I am an Army officer, Major, recently returned from the Iraq war and purchased a house. In one year I will redeploy to Afghanistan. Decided to buy American products and was very disappointed with a GE product. Essentially, I have a non-working new GE washer full of clothes and water from a few days ago. Purchased the GE washer in good faith to use at my convenience not GE's, now given the runaround by customer service. Don't have the time to wait half a day for a repairman or wait days for a part. Spent half a day with customer service, took time from a military course I am attending talking to customer service, used up my cell phone minutes and even more frustrated with GE after talking to customer service. I NEED MY WASHER REPLACED! Before, I was going to purchase many GE products, but now I do not trust company or products. It is not a company of honor, integrity, courage and character. ** GE, I expect you to stand up and do the right thing of honor, integrity, courage, character and replace the washer with no inconvenienced to me. I have had enough! ** Unfortunately, what GE will do is to play additional games, give me the runaround, quote policy, wait out my warranty, try to wear me done, and furthermore lie, cheat, steal and take advantage of a US military veteran returning from Iraq and who is soon redeploying to Afghanistan. **GE, I have every full intention to send this issue where ever it needs to go as long as it takes from the American public, Pentagon and Whitehouse in order to have my non-working new GE washer replaced. V/r, Glenn Juman

tammie of walnut ridge, AR June 19, 2009

Same as others. My front load washer is junk. It tears small holes in my clothes, the front seal is torn so it leaks, and half the time I have to clean the filter and respin the clothes 2 or three times. The inside of it stinks. I HATE THIS WASHER! IT IS A RIP OFF, NO MORE GE'S FOR ME!

Liza of Glen Rock, NJ June 3, 2009

I bought a GE Washer in 2007. A couple of weeks ago it stopped agitating/spinning. I called a serice repair place and was told it was the motor and would cost somewhere around 350. The machine cost me a little over 400. I called GE Customer Service and they asked if I used a certified GE repairman, and unknowingly I hadn't (although I had to pay this guy 75 to come out.) I then had to wait about a week to have one of their GE Certified Repairperson come. I said they would have to agree this was defective since it was only 2 years old.

No should have to replace thier washer every 2 years. They agreed it was defective and they would pay for parts - I would have to pay labor. I figured around 100. Now without a washer for 2 weeks - they came today and said yes the motor was bad. He replaced and it cost me 187.24. I paid it but personally don't feel I should have had to pay anything given that the machine was only 2 yaers old. Glad to have it fixed, i just paid it.

I did two load of laundry and its broken again. I now called - they can't send anyone out until Friday. Too bad so sad for me is thier attitude. My husband is unemployed and they could care less. Are they going to pay me for time to take off work or the money I've used at the laundromat? Hardly! Porr product and poor service. 75.00 for one repairman, 50 in quarters at the laundromat, half a day off waiting for them 60 and 187.24 for repair service that didn't hold up.

kathleen of fairview, PA June 15, 2009

G.E.Profile Washer- purchased in 6/06 the glass top lid shattered for no reason. Shards of glass everywhere. They would only replace the lid and refused to replace the unit stating it was a freak situation and assured us it would NEVER happen again. On 6/09 the exact same thing happened. They dont have a clue why and refuses to replace the unit.

Brenda of East Peoria, IL June 8, 2009

After only a year and a half our 700.00 front load washer is junk. After the GE serviceman looked at it he told us the tub was out of round and the gasket was torn. This is why it started to smoke and make a very loud noise. Customer service at first said they would cover parts and labor, when I called to comfirm this I was told the same. Then when it came to the serviceman fixing it they changed their minds. Now they will only pay for parts and we have to cover the labor which is 250.00 plus. Evaugh at GE was very rude. She went as far to say she had no bosses and didnt know the home office phone number or who was the CEO of GE. Now we will never buy another GE product no matter what it is. GE really has fallen into that class of junk appliances.

Mary of Cinti, OH June 4, 2009

A few months ago, my son purchased for me a GE Profile High-Efficiency Washing machine WPGT9150HWW. Having used many different washing machines throughout my life, this has to be the worst. I couldn't believe it when I took out my first load of wash. The clothes come out all wrinkled and twisted. Sweaters are matted. Someone needs to talk with the Chief Engineer of their appliance dept. THIS IS A VERY POORLY DESIGNED MACHINE AND THE WORLD NEEDS TO KNOW THIS. Thank you,

Sandi of Aurora, CO May 30, 2009

2 high end, barely 3 yr old, GE Profile appliances went during the same week. The service tech came to the house and said the "Clutch is gone" on Washer WPGT 9360, cost to replace 325, and the Motherboard on Refrigerator PSC23NG is 100 to replace. I told Tech to start on Motherboard, and forget the washer for now. The price went down to 225. I asked about warranty and he said that this was the price, take it or leave it. The tech after an hour on the washer, told me he didn't have all the parts, and would return in 1 week. Upon research I found that the tech lied. The motherboard was defective, and was being replaced at no charge. The clutch is the transmission, and has a 5 year warranty. I want my washer repaired under warranty

joan of carolina shores, NC May 29, 2009

washer tub gasket shredded. 2nd time. part is defective. manufacturer sent out a tech that stated that this happens all the time. part was 43.00. labor and service call 175.00. company would not even as a courtesy, pick up the full charge. tech left. he was paid for his time. i am left with a machine that shreds everything that goes into it. will no longer endorse any g.e. products or services. luckily for me was reimbursed for a comforter that was ripped apart and was useless.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.