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GE Washing Machines

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Lots of things can, and do, go wrong with GE washing machines, including:

• Transmission failure
• Incompetent service
• Damage to clothes

Or, as Ann of Philadelpia puts it:
As an employee for an appliance parts wholesaler, I can tell you that the GE washer (also sold as Hotpoint and RCA) is the worst design in the history of major appliances.

Others we've heard from recently would probably agree ...

Jody of Oxford, MI February 8, 2010

I purchased a new condo and moved in on 9/25/08. The condo had all new GE appliances. My washing machine model #WCSR4170G1WW, Serial #FR124966G, stopped draining and spinning the clothes. I called out a reputable repairman this weekend and they said it would cost 345 to replace the drive motor! The unit is only 17 months old! I called 800GECARES. What a joke. They said the unit only had a one year warranty and that they could send somebody out to look at it. I didn't need someone else to "look at it" as I already paid an independent company 50 to tell me what the problem was. I have emailed the company on their website and am waiting a reply. I am extremely concerned that ALL of my GE appliances will have this track record and GE will not back their products. It is shameful that a new appliance would fail completely after only 17 months of use.

Catherine of Guanacaste, Costa Rica February 7, 2010

It seems GE has decided to send these defective models to Central America. As I speak now, I have a flood in the laundry room due to a defective transmission on a washer that is less than 3 years old. Of course parts aren't available here. Thanks, GE, for sending your lemons abroad. Heaven forbid you shouldn't profit by this shoddy workmanship somehow!

CHARLES of LEBANON, OH February 1, 2010

We purchased a new GE Profile front load washer April 9, 2009. My wife has to re-spin sometimes 3 out of 5 loads. GE Service was out several months ago, said it was within specs, etc. Could do nothing! It is worse now and GE said they would come aout again, but if they still found within specs they still could not help us and that spin item would not longer be covered under their warrany. If they do not fix it, we are going to display it in front of home with busy traffic with a big sign that it is a terrible product, is defective and GE told us to pound salt.

Celeste of Spring Hill, FL January 31, 2010

I bought a ge washer and dryer from Home Depot in August 2007. GE washer model WJRR4170G0WW which stopped spinning in April 2009. I called GE and they said it was no longer under warrenty and they hadn't had any complaints about the product. I told them that the washer was less than two years old and I felt they should stand behind their product. They refused and told me that I would need to call a service man and that if they had enough complaints about that particular model, they would reconsider. I learned from your site that the motor for my particular model is defective and GE has remanufactured them. I received no notice from GE nor any compensation. I feel that I should be sent a replacement motor at absolutely no cost to myself since GE is aware of a problem with them. I'm hoping someone from your site can help those of us who have been left with a lemon while GE gets away with this over and over.

Judith of Pinecrest, FL January 30, 2010

In April 2007 I purchased a very expensive and beautiful black front loading washer and dryer combo and have had a lot of trouble with the washing machine since. Violent shaking, walking across the floor, not spinning, NOISY spinning and finally it caught on fire the other night and the fire department came. I am in the process of dealing with GE, but given the response I have had in the past, especially regarding a double oven, I am not too hopeful. However, enough people have complained about this particular model that something has to be done about it. Are consumers not important any more? What happened to quality?

Tony of Carson City, NV January 24, 2010

We purchased a Profile washing machine through Lowes less than a year ago. Yesterday when doing laundry the machine simply stopped spinning. It sits and hums but will not move. It won't wash. The motor and the transmission are gone. I have a small family so it wasn't used that much. After reading all the other complaints I regret buying it. I will buy a new one, because it sounds as if it isn't worth trying to fix it. How sad.

Jennifer of Roswell, GA January 24, 2010

I purchased GE front loading washers and dryers with pedestals from Lowe's a year and a half ago. I made three service calls to Lowe's to have the washer "readjusted" because any time you have a load that it thinks is "heavy" (towels, bedspreads, etc), the washer walks across the floor. I have a level sitting on top of it that indicates it is entirely level...I have just put up with the walking, but last Sunday the washer STOPPED WORKING! I was washing a bedspread, a sheet set, and one towel. The washer would not drain and had stopped in the middle of the spin cycle. Turning it off and on did nothing. I took the clothes out entirely and ran it to drain the barrel. I put in a wet SHEET and it did two turns before shutting down the cycle, but not powering down.

I have several GE appliances (heck, I work for a non appliance GE divison) but my washing machine and recently purchased dishwasher (08/09) are complete pieces of crap.

Diane of albany, NY January 19, 2010

brought a ge washer wjrr4170g just after 3 yrs stop spinning.My washer before this last me 10 yrs and more gave away because wanted to appliance but wrong choice.i will never buy ge again cost too much to fix.i have seen this model number numerous times on this report for the same thing i think it should be a recall.

Debbie of Greenfield Twp, PA January 15, 2010

I purchase a new GE Profile washer in January 2008. First service call was still under warranty in January 2009 when washer wouldn't complete spin cycle. The second service call by a local technician is this January 2010 when washer started banging. Transmission is bad after 2 years. Sounds like GE hasn't corrected their problems. Repairman said to trash it and not to buy a GE washer so I just replaced with a Speed Queen.

Janet of Mansfield , TX January 15, 2010

We purchased our Brand New nice and shiny Black GE front loading washer and dryer with pedestals in June of 2007. They had to deliver them three different times due to damage. Finally able to set up our washer and dryer and use them the first week in July. By May 2009, the repair men had been to my home 10 times. May of 2009, GE agreed to replace the washer, paid for the huge hole in my wall the washer had caused and paid me for my towels that have bleach spots all over them. My husband was called to active duty service, so the washing machine took a back seat for a few months.

Jan 2010 had enough of my towels being dirty when the finished washing and even more tired of the VERY loud banging that the washer was doing, set up service call. Service man that came out was the same service man that had been out here so often. On different occasions he told me to different things, "don't wash more than 4 or 5 big towels", "these machines are made for large loads, fill it as full as possible", "you are buying too nice of towels, they are too thick", "don't wash the babies clothes by themselves", "don't wash nylon shorts or pants in the machine, it spins too fast", "make sure all of your towels that you wash in one load are the same size", "be sure you clean out the filter".... all of these excuses were the reason that my machine was rocking back and forth and banging against the wall and the dryer. Ed was just out here on Monday, today is Thursday and I just set up another service call. This one is for a week from today. I wonder what the excuse will be this time???

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