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Lots of things can, and do, go wrong with GE washing machines, including:
Or, as Ann of Philadelpia puts it:
As an employee for an appliance parts wholesaler, I can tell you that the GE washer (also sold as Hotpoint and RCA) is the worst design in the history of major appliances.
Others we've heard from recently would probably agree ...
Phyllis of Palm Springs CA (07/01/08)
My daughter and her family live in Pa. She had a G.E. washing machine that blew apart, no really, it blew the front panel off, and the machine was completly blown apart inside. lucky my grandchildren were not in front of it. We live in Ca. and have been in the appliance business for 30 + years and have never heard of or seen any thing like this. If you would be intresed in seeing a photo of this I will forward one to you . This was the strangest thing I have seen in the appliance world ,
No one was hurt, machine was distroyed my daughter bought a new set.
David of Virginia Beach VA (06/26/08)
We bought a GE Profile washer in 2/08. It was sold as a scratch & Dent but had never been previously sold and we were told that is was mechanically new-just cosmetic damage. After having this washer just 2 weeks, we had to call a technician out because the washer was not balancing in the spin cycle. The tech came out and adjusted something and we got a whole additional 2 months or so out of it. Then it began again...only much worse. Shredded chunks of plastic appeared in the wash (from the top of the gasket on the tub)the washer quit spinning altogether after almost walking through a wall. A tech came out and assured us that the shredded plastic was nothing to worry about and tightened some bolt and left.
Now it's two months later and we are with out our washer AGAIN. This time, no shredded plastic, but we are lucky our washroom wall still stands. We have been waiting a week to get this repaired again. (We paid over 800.00 for this piece of junk!) They were supposed to repair to last Tuesday, we rearranged out work schedules (again) to have someone here between 2-5pm and they never even called or showed up. My husband called them they said they had to order a part and would call to reschedule the service call (again). They also advised us it would be another WEEK before the part would be in! This is the THIRD service call on this supposedly new washer since last Feb. 2008.
We cannot be without a washer, as both our occupations generate a great deal of dirty laundry. This washer is obviously a lemon, and as I would like to have a new washer delivered to me and would be willing to go with another brand with a prorate of the existing one, but as I understand this, is not possible because it was sold as a scratch & dent. This makes no sense to me, as the ONLY reason we bought this washer in the first place is because it was to have carried a new appliance warranty, which certainly should've carried a replacement clause due to defect, as this obviously is. By the way, this washer replaced a USED washer that I bought about 20 years ago from a rental company. It was only serviced TWICE in the entire time I owned it (and that was within the last year of owning it). I wish I still had it.
Lost time from work Cost/time to go to laundry mat Irritation and disruption of schedules
Leesa of Viola AR (06/25/08)
Bought my washer and dryer when building a new house. 3 months later my blower quit working on my dryer. Took 3 months to get the part from GE. Then a year later, the washing machine drain pump quit working. No technician wants to work on it due to the problems with getting the parts. I am going to take my loss and buy a new set from another brand. Will never buy GE again. Dryer has always dried clothes with wrinkles no matter what setting I use. And, washer spits out black oil at times.
Stuart of Ridgefield CT (06/16/08)
I wanted to provide some positive feedback regarding GE Appliances. I have had GE Appliances for years and I must say, in comparison to the other brands I have had I have found them to be extremely reliable and functional. I had a Maytag Washing machine (well documented problems) and replaced it recently with one from GE Appliances. I am happy to say it has been a dream. Going on my fifth year for my other GE appliance, a refrigerator, and no issues at all.
One of the great benefits of GE Appliances is the commitment to saving energy. I have found on average with my GE Appliances that I am coming out ahead, even given the greater upfront cost at times.
Glen of Atkins VA (06/12/08)
I bought a GE Front load washing machine from Lowes in Sept.2006. I didnt buy the extended warrenty. I thought that I wouldnt need it. Big mistake! The washer that I had before lasted 21 years.Anyway this one stopped working about 2 weeks ago.I called GE and had one of their Techicans come out to look at it,I had to pay him $65.00. He said that the main control board was bad and that it would cost me $530. to replace it. I was pretty upset because this was almost as much as the washer cost.So I called GE and talked to a woman in the Consumer relations dept. she told me that she could sell me the control board for $120.00 she did not tell me that one of their Techicans had to install it.
In order to save some money I asked a licensed Computer Tech. who also has a Electricans licenses to come and install it. When he hooked it up the display did not light up so that he could program it. When I called GE and told them that I needed to exchange it they said that I couldnt because one of their Techs. didnt install it, and like I said I wasnt told this when I bought the part that this was what had to be done. And no where on the paper work that came with the part does it state that it must be installed by one of GE's Techs.
I spent $185.00 for nothing and still have a washing machine that doesnt work. And now GE wont do anything about it.
Donna of Whitehorse OTHER (06/09/08)
I called in March, april and May to explain that my wash machine was not working properly, they sent a service man 3 times to replace the belt on the pulley but as of May 15 the machine is still unusable and the frontline staff told me they were developing a special file to look at the problen and someone would call me in 48 to 72 hours. I called again and they said my file has not been assigned yet and that the staff were really busy but someone would call in the next few days. That was 3 weeks ago. I need your help.
I had major surgery on my right shoulder, and I am not to lift anything over 5 lbs. I have been taking my laundry to the laundry mat but I have had to ask my friend to assist me. This issue has caused undue hard ship and exta stress , which was something I was to avoid after surgery.
Melissa of Norfork AR (06/04/08)
I bought a new washer and dryer set on March 2,2008 April3, 2008 the washer broke down. Called and they sent out a repair man. Took over a week for parts. I was with out a washer for over a week that time. The middle of May it broke down again. Called GE they sent a repair man out.. parts were over 500.00 i paid 379.00 for the washer. Another week and a half later he shows with the parts and had all he needed but one part... the part that broke the last time it broke down.
I called GE and said look he said it will NEVER hold its metal on metal and will last maybe a month maybe 2 if u dont use it much. Its a bad design. I told them i want it replaced with a different washer and NOT one like i have as it is junk. I have turned this into the BBB.. and also my boyfriend is going to talk to his lawyers and see what can be done. I had a whirlpool that lasted me 15 yrs... should of went to where they sold that brand and bought it again. I will never buy another GE product and I am also passing the word along to everyone i can not to buy GE.
Floor is ruined from the water leaking from the broke tub, cost of gas to have to take my clothes else where to wash them.
Mike of Las Vegas NV (06/02/08)
Had a GE front load washer M# WCSR2090D5WW come with my new home purchase around 1/2006. Over the last few months loads have needed 1-3 extra spin cycles to get all water out of clothes. Multiple repair forums have highlighted the transmission problem, and from what I've read here, I am terrified. More than anything I hate going through the same hoop over and over again and that's what this sounds like. It might be the belt for me, though I'm getting more skeptical by the minute.
Apparently GE hasn't improved the quality of their washer transmission over the last 13 years, despite countless consumer complaints. From what I've read it's a simple matter of a better seal on the screw that holds the air bell in place. How much more money could that really cost them? I'm contemplating getting a new washer rather than fight this out over the next three years can anyone recommend a good, reliable brand? Oh, and beware of the appliances that come with the home as buying incentives - once bitten, twice shy.
None yet, other than time spent researching the problem via the internet, etc...
Wayne of Helmetta NJ (05/27/08)
Purchased a GE washer a Lowes. It was eventually delivered, we then went to use it and our clothes came out soaking wet and the fabric softner dispenser didn't work. We called up GE and and they sent us a new fabric dispenser and told us that it should work.
We installed the new fabric dispenser, used the washer, and the clothes still came out wet and fabric softner did not dispense. We called up GE again, they sent out a service man and he looked at it. He eventually concluded that the spin cycle motor did not work, and in his 15+ years at GE he had never seen that. GE then said that they were going to send us a new motor and have a repairman install it.
I then called up GE and requested a new washer because this one is basically a lemon. They told me that if I had called and scheduled a service within 7 days, then maybe they could do something. Even though I called and complained originally (and they sent the dispenser) that did not count as a service therefore they will only provide the repair under warranty
I now have a $550 washer that, in my opinion, is used/lemon. I've washed 1 load of laundry and already I'm going to have a MAJOR part replaced. What's going to happen in 2-3 years when this new motor goes? I'm going to have to replace the entire washer or pay out of pocket for another new motor.
Justine of Tuckerton NJ (05/20/08)
My husband and I purchased all GE appliances for our kitchen renovation in 2007 from the Home Depot with a service contract warranty at the Home Depot in Manahawkin, New Jersey back in 2007. October 5, 2007 a service call was arranged to our home to repair the GE washer. I could not understand why a brand new washer would vibrate, leak water all over the floor and make so much noise. The service man said it was the transmission and that all he could do was replace the part.
We waited a week for the part to come in and it was installed. I insisted that we should get a new washer. Why would a washer that we just purchased brake down?
Within 8 months the washer started acting the same way. Now the leak was worse. The service man came out on May 19, 2008 and said the transmission was broke and the tub had a crack. I was beside myself, the water on my new hard wood floor, the time off from work, having to bring my wash to the laundry mat. I spent over an hour waiting to get someone from customer relations to be told that my machine was now over a year old and they could not do anything and was hung up on. I need help, those of us who purchased GE products are getting ripped off, we need justice.
Time spent calling and waiting being hung up on. Time off from work waiting for the service man. Water leak all over the floor from washer. Cleaning up the mess from the water leak. Not able to wash clothing, etc. Had to bring everything to the laundry mat. Cost of gas is sky high. I should get a new washer, not a repeat part replacement each time it brakes down.
Chrystina of Fort Wayne IN (05/18/08)
I Bought a Fontload GE washer and dryer. I knew it was a scratch and dent place but i thought scratch and dent was just that, Scratch and dent. Well from the time they set it up it was shaking violently. He said it was normal. I called them a couple days later and said i wanted it fixed. they said to call GE. I called that number he gave me and a repair man came over. He said that shaking was normal and he didnt see a problem with it. (It feels like an earthquake in my house when its on spin cycle. The GE man said it shakes a little bit but i could reinforce your floor if i wanted. I saved up money to buy a frontload washer and dryer, i dont have the money to reinforce my floors because of a washer and dryer.
My mom has a washer and dryer but hers is a whirlpool i think. It doesnt shake, i am on a crawlspace she is on a slab. My uncle has an LG flontload washer and he has a basement and his doesnt shake real bad. I wish people would stop telling me that its normal cause its not. I live in Indiana, we had an earthquake and it woke me up at 4-5 am I thought my washer was on spin cycle until it dawned on me i never turned my washer on that day. Now 3 months after i bought it, it is starting to squeak and my laundry room stinks. I have city water, I dont know if its the washer or my city water.
my washer shakes my house, i screwed plyboard down on my floor like they said but it didnt work. I will never buy another GE washer again. My GE dryer works like a charm :)
Linda of Le Roy IL (05/07/08)
We purchased a GE Hotpoint washing machine on 3/31/08. First of all, we bought it from a local business and paid a little more than necessary thinking we could call this local business for service. The washer quit working on Sat. 5/3/08 - wouldn't agitate or spin. I called on Mon. requesting service. The business owner I bought from came out and looked at it but informed us he can't service warranties. The company has to send a serviceman from 40 miles away.
To make matters worse - he informed us the washer would need a new motor! This washer is a little over a month old and needs a new motor! I wish they'd either bring me a new one or come get it and give me my money back. I called everyone I could possibly get a number for and was told the same thing by all - we have a year's warranty so what's my gripe? The cost will be covered.
The serviceman is coming today (5/7) to replace the motor. I wish I'd never bought it, and will never, ever buy a Hotpoint or GE product again. The customer service at GE is terrible. No one seems to understand why I'd be upset about a brand new washer needing it's motor replaced when the cost is going to be covered by the warranty. I've learned a valuable lesson and hope this discourages someone else from making the same mistake I did. Thank you.
For one thing, I had to go to the laundromat and spend almost $20. The only damage is to my feelings for the stress this has caused.
Gael of Plano TX (05/06/08)
I think I wrote to you between July and August last year 2007, to tell you of the GE washing machine I purchased on Jan 2, 2007. By July it was unusable. GE finally sent someone out and they replaced the transmission and inner and outer tubs. This was September.
December 14, 2007 It broke again. I did not not bother to try to get it repaired again. It was obviously a piece of junk and so I gave it to my son to make a robot out of and bought another brand not affiliated with GE in any way. I will never purchase a GE appliance again.
Loss was $500 for the original machine, which was usable for 9 months of the 11 months I owned it. Laundry costs and time spent at a laundry mat. And let me tell you that in this town, laundry mats are GROSS places to have touch anything.
Ben of Bozeman MT (04/25/08)
Our high efficiency front load GE washer has shredded garments on 4 separate occasions. The damange has ranged from about a 1 inch section of clothing damanged, to nearly the entire garment (perhaps 12 inches). Model isa WBVH5100HWW. GE and their awful insurance company refuse to admit there is a problem, and have been a real pain to deal with. They claim because there isn't a defective part that there is nothing that can do. It is obvious to me this means it is a design flaw in the machine which would be trivial to prove in court. Don't buy GE!
4 garments torn and or shredded. Currently about $200 worth of damange, but the tally is still running as we can't afford to replace the machien on our own...
Kim of Chandler AZ (04/22/08)
Our Front loader washer is 2 years old ( March 06 ) It has had 5 service calls. The motor was replaced at 14 months. then 2 months later another motor was sent to my house from GE when I inquired why the support person said to keep it in case I need the motor replaced again.It does not drain or spin the clothes adequately. We were told to open our unit and drain the machine by hand every 2 weeks for any lint or extra water that does not drain out. This requires us to unscrew the bottom of the front of the unit and hold a 5 gallon bucket under it.
This was told to us the 2nd time the GE service repairman came out for water left in the washer drum. NOW we have a terrible MOLD smell coming from the back of the unit! We moved the unit out to the garage to dry out the smell still persists! GE told me today that this is common for all front loaders ,to develop a mold/mildew smell. They will not return the unit but offered a discount on my next unit!I have 3 kids with asthma and our entire laundry room smells like mold! They are endangering the health of my family and do not seem to care!
Diane of Raleigh, NC (04/14/08)
i purchases both a washing machine and a dishwasher from home depot and GE in four months time has had to come out 4 times to fix the washing machine and still wont replace it. It shakes real loud and goes across the floor.My dog is terrified he wont even sleep in his room anymore.
On top of all this my diswasher is now backing up. I want my money back or an upgrade due to all the inconveniences we have had.
Kristina of Waldorf MD (04/12/08)
I purchased a GE front-loading washer and drier just over a year ago. Currently the washer is holding a load of towels hostage. The spin cycle stopped working altogether, and the door will not unlock. Even after unplugging the foul machine, I cannot get the door open. The washer shreds clothes and leaves them wet and soapy. I dont know what the alternating spin directions or complex pattern of slow and fast spin speeds were suppose to accomplish, but the washer is not effective in removing water from the clothes. It is, however, very good at damaging straps and hooks, and twisted a long sleeve right off a pretty sturdy cotton shirt. I use the recommended amount of HE detergent and double rinse, then run through an extra spin cycle. Some much for being energy efficient. The ridiculously flimsy washer gasket is pointlessly fluted and traps a half a cup of water. To prevent mold from developing, I have to thoroughly swab up the water and wipe the gasket out with dilute bleach every time I finish the laundry. There are bugs in the control software, which makes many of the cycle options unavailable. The dryer is a nightmare as well. After two cycles on high temperature setting, the clothes are still too damp to put away. The clean lint trap indicator is unrelated to the amount of lint in the trap. Usually the lamp does not come on, but I clean the trap after each load any way. When the light does come on, cleaning the trap is not enough. I have to reseat the lint trap repeatedly and slam the door before washer finally recognizes the trap is clean and will begin its ineffectual cycle. I purchase this pair from the Home Depot; their response to my complaints Its between you and GE.
Mike of Tucson AZ (03/25/08)
In August of '07 purchased a new GE Profile washer. Mod #WPRE6100G0WT.In December of '07 the tub assembly sheared off of whatever drives it. The plastic ring around the top of the tub was shredded. The Sears repairman ordered a new tub. After 3 weeks the
box arrived, the tub inside already broken, and the dampining fluid inside the plastic ring soaking the box bottom. No damage to the box exterior. Another phone call to Sears and another box was sent. Another week and a half wait. The tub gets installed, but now the lid safety switch dies. Another 2 weeks of waiting for the switch. Back together and running well until last Sunday when the tub shears off again. 3 medium sized towels a a pair of blue jeans doesn't cause this. Probably less than 100 total loads through the machine with two major failures of the same part. Sure, Sears will come out and fix it under the mfg warranty, -- for five more months. Then we can pay the going repair rate for G.E.'s design incompetence, NOT! Sears customer service was useless in trying to get a refund on this LEMON.
34 miles round trip to the nearest laundromat from this rural area. The cost of gas and a roll of quarters once a week adds up to the same as a $50 washer payment on a monthly basis.
M. of Ferndale WA (03/24/08)
We bought the new GE front loading washer and dryer from Lowe's because of the company name. But since buying them, I wouldn't recommend them to anyone and if I could afford it I would get rid of them and buy another brand. The washer consistently overflows, plus does not always spin the clothes properly. So I have to set the cycle to spin and drain and then dry them for extra time because they are still so wet. I am disgusted by this more than I can say. I'm sure the policy is too bad, you bought them, you're stuck. They were over $1,000.00 and we had saved up for them.
We have had a plumber out 3 times, which is more expense. New drain pipe put in (thought that was it) and then they tell us we have to buy a cover for the drain hose to keep the lint from plugging up the drain line. Most people have never heard of this for washers and I hadn't either till now. Even with the mesh sock to catch the lint it still will overflows. And the sock was not full. So who do I go to for reimbursment or damages when our new bathroom is finished and it overflows again which will go right into our bathroom? No one. Once again I will not recommend their products to anyone. I am very disappointed in this company as I had always thought of GE as one of the better companies for appliances etc.
Carol of Montezuma IA (03/16/08)
In 06-07 we built a brand new home and had all new GE appliances installed. In May of 07 the washing machine was replaced. The lower unit was cracked and it was spilling water all over the floor. The company did not object at all. We upgraded with model #WCSR2090 thinking we were okay. Within a couple of months I would find just a trace of water on the floor. Called the repairman and he assured me that the unit was not cracked and it was just a trace of water.
Over that last few months there seems to be more that a trace but the repairman would say that it was nothing and that was just the way the GE washers were built. I really don't understand why there would be water when most of the time it would happen when it was a low setting. The last time the repairman came out he assured me that there was nothing wrong with the machine that it was just the way it was built and if I didn't like the water on the floor maybe I should buy a pan to put under the washer. Also, most of the time I have to spin my clothes twice to get the water out of them and even then it takes 1 1/2 to 2 hours to dry a load of clothes in my electric dryer. Is this normal? I don't understand why a manufacture would build a washing that would throw water out. Is this true or do we have another defective machine?
So far we have been able to keep the water cleaned up so that there is no damage to the floor. But this extra spinning and drying time has caused an increase in our electric bill.
Diana of Richmond TX (03/10/08)
I have a high efficiency GE washer. From the first few months that I bought it, it has shredded my clothes! Then it started leaking water all over my laundry room floor. When I called to make a service appointment, I had to wait almost a week to get someone out. So that left me with 3 kids and no washer. When the technician came, he found a huge ripe in the seal around the door. Now, not even a year later, the same thing has happened. GE has not offered to replace any of my shredded clothing and again has me waiting 4 days for a service call. Not to mention that I have to pay 75 dollars just to have the guy show up. Whatever you do, DO NOT BUY A GE APPLIANCE!
Linda of Ocean Park WA (03/04/08)
I bought this washer on Nov 2, 2007, and the motor has gone out. Now I have been without a washer since the the 12th of feb 2008. On the 19th of feb, a repair man came and said the motor was bad. Now it is the 4th of march and they tell us that they have no idea when they can get a motor for this machine as they cannot even get a motor from the factory. This is costing me a lot of money having to pay to wash my clothes. This is a brad new machine and is unacceptable to me. I need some answers to this or for the washer to be replaced. I had to drive from where I live 134 miles, I cannot just take the washer back. Please give me some answers the washer model is whdsr316Gww seral # is rm160204g.
Rob of Alexandria KY (03/02/08)
I bought a GE front loader washer and dryer Sept. '07. Nothing but problems. I had a tech out at least 6 times between Sept. and Jan. The machine wouldn't spin clothes out, wouldn't dump fabric softener or bleach, but would dump on next load--ruining clothes. It also vibrated terribly and would start and stop. Finally GE replaced the washer, but this one doesn't dump fabric softener either. I will never buy a GE product again.
Steve of Orange CA (02/28/08)
Over the past 8 years we have completely remodeled our home. We purchased all new appliance from GE with the exception of the wall oven (GE did not make one that would fit our cabinet opening). The dryer required 2 repairs in the first 3 years and when it broke again we replaced it. The washer broke after 19 months and the repair cost was more than the cost of replacement. We purchased another washer. The dishwasher stopped working in a little over 3 years and after 3 service calls the repair company refunded our money. They said that they would not be able to fix it without completely replacing everything. We replaced the dishwasher. The over the counter microwave and exhaust fan combination has had 2 motor replacements in 4 years. The Profile refrigerator was just repaired at 5 and half years and still doesn't work. GE factory service is coming out again.
When I called GE factory service after the first repair did not fix the problem, I also informed them that the case on the refrigerator is so hot you cannot touch it . I ask if they could have a service person come back out the next day as I was concerned about a fire. They said the best they could do was 2 days. I asked if this could cause a fire and there answer was I hope not (the person I spoke to at GE was the scheduling supervisor). The range top had a significant defect in the finish and was replaced prior to installation. I ask one of the service tech's why I was having so many problems. He said that 3 years is the normal lifespan and recommended always paying for the extended 5 year warranty. Our prior dryer lasted 21 years before needing a repair, and the washer went 23 years before breaking. Our first refrigerator lasted 24 years and was still working perfectly when we gave it away. These were NOT GE products.
We have spend a significant amount of money, time and inconvenience on products that in my opinion, should last longer without repeated repairs.
Tahisha of New York, NY (02/19/08)
I bought a GE washing machine on 9/22/07. Since the date of purchase I have had the machine serviced 2 times.
One service call reported the basket as having a loose nut, so that was replaced. The other service call reported the machine as being unbalanced, although the tech did not wait for me to load the clothes so he can witness the machine violently shaking. But what really sent me for a loop was the fact that I called the GE Corp office and was told regardless to how many time the machine was to be serviced, unless the engineer (who only walks the tech through the issue via telephone) feels it is necessary, only then will I be give a new machine.
When I asked GE customer service how could an engineer, who is not here on site with the machine, decide when to give me a new machine when this machine appears to be refurbished or a flat out lemon. Her response was that she could extend my warranty at no cost for an additional year. Now why would I want to extend a warranty for a product that isn't working properly?
Geri of Delavan WI (02/18/08)
Today I spoke to G.E. customer relations for the 5th time regarding a ongoing DEFECT in the washing machine I purchased just over a year ago. About 6 months after we purchased it the nut, that keeps the tub in place loosened. The service tech said that on some machines that happens. He tightened it but a couple of months later, it became loose again.
G.E. sent the same tech out and he fixed it again. This same tech has come to my house for the same problem 4 times within the 1st year. The last time he even put lock-tite on it and said that it should hold. It has loosened again and now the warranty has expired.
G.E. offered to have the tech fix the problem at no charge and/or give me a 40% discount on a replacement. I told the rep I did not want to buy another washing machine like ours and really did not want to give them anymore money for another defective product.
John of Holley NY (02/08/08)
We purchased from GE directly a top load washer model# WPRE6100 13 months ago. It has failed, and I contacted GE. I asked them if I could purchase the extended warranty, and they said since the washer was out of warranty (30 days or so) and broke, they could send out a repairman for $80 plus parts, labor and tax. Or, for $302 they will fix the washer and warranty it for one year. I really feel that I had requested a fair solution to the problem, and that it was equitable for both parties. I have listed only facts here and am not using this forum as a way of punishing GE. But I want to share my experience so that others may use this information accordingly. Thank You.
I purchased a replacement after 13 months with a GE washer--not a reasonable life for a major appliance.
Vince of Miami FL (02/07/08)
I bought a GE WSH208HOWW washing machine May of 07. DO NOT BUY THIS MACHINE. The machine has a faulty gasket that is not properly designed. It has folds that hold water allowing for mildew to grow inside. The machine has stunk up my entire house. The smell is so bad that we cannot sleep at night and is probably contaminating our home with mold spores. A GE technician was supposed to show up today (after waiting 5 days for an appointment), but called to say he does not have a new gasket and is too busy. The next available appointment is 4 days from now. The laundry is piling up. The machine is a disgusting mess and should be recalled. I suppose the tech may be busy again next week. GE could care less.
Tonya of Tonganoxie KS (02/07/08)
We bought a GE front loader washing machine in January 2007. Almost immediately, the washer began to grow mold, and no amount of cleaning could get rid of it. I hated to call GE since the washer was still working. Then, in early fall, the washer started acting up doing things such as buzzing intermittently, clicking on and off. We signed up for the extended warranty because it was inevitable it was going to break down. In January 2008, before the washer was a year old, it stopped working all together. I called and set up a service appointment with GE. The repairman came and replaced the entire electronic panel and made the comment that the motor sounded funny but was still working. I was able to wash 2 loads of laundry, when the washer broke again. I again called for service, and the repairman diagnosed the problem as a broken lock mechanism and motor. He had to order the parts because they just don't carry parts around with them. He came out a third time to install the door lock mechanism and the motor. The washing machine lasted a little over a week and then broke again. It does not work at all now.
Throughout this whole month, I have spoken with GE about the washing machine and my dissatisfaction with the product and the service, only to be treated very rudely and told "that happens". When I called them again on February 7, 2008, to tell them that it is broken again for the 4th time in a month, they told me they had no record of ever completing any service calls on my washing machine. They were very rude. They scheduled a service appointment and said that the repairman needed to call them when he got to my house, because they didn't believe he'd even been there. I have never been treated like this, nor have I had this much trouble with an appliance. I have already had to take off 3 days of work, and am now going to have to take off a 4th and possibly 5th day so they can diagnose the problem and then come out to repair on another day. In addition, I have had to spend over $50 at the laundromat since I have not had a working washing machine for about a month now. I would just like to have a washing machine that works.
To date, I have had to take off 3 days of work, resulting in lost wages, totaling approximately $825. I have spent over $50 at the laundromat. In addition, the mold in the washing machine is causing my family to be sick and miss school and work.
Lisa of Neptune NJ (02/04/08)
I had a GE Proflie Harmony gas dryer which stopped drying after three years. When I called Sears ( where I bought it) to come out and look at the dryer, they told me it would cost $700.00 to repair. The dryer itself cost about $1,000.00. The parts for this dryer are very expensive. I almost had a heart attack. Well at that cost it made more sense to just purchase another dryer since they were on sale for about the same cost. I decided to email GE since I also have the washing machine that matches the dryer, and 7 other GE appliances that I purchased all on the same day; but they refused to answer my email.
When I finally got a chance to call them on the phone, they bounced me around between four different people. One was more rude than the other. I told them I would like an explanation as to how these parts could die out in three years, and if they would give me some assistance with having to purchase the new dryer. Well they could not answer any of my questions and offered to do nothing to help me with my situation. I am very disgusted with GE, and disgusted that a dryer which should last at least 15 years, only lasted 3.
Melissa of Chicago IL (02/03/08)
My 6-week-old GE profile washing machine died 10 days ago. I purchased it from Grants Appliances 6 weeks ago. There is no end in sight. Outsourced customer service at GE cannot deviate from their script and are therefore useless. Grants has been really nice, but equally ineffective. Is there any recourse? Can companies really get away with this?
I have to haul my laundry over 2 ft+ high snowdrifts to the laundromat with my two children in tow--between visiting my mother at the hospital. I paid over $1,000 for both washer and dryer for this privelidge.
Kiki of Canal Winchester OH (01/22/08)
I bought my GE washer machine through MIHomes. A month after utilizing the washer, it started making very loud noises during the spinning cycle. I called GE and they sent the repair person, which didn't repair the problem. After one week of use there were some metallic residue staining my clothes from the bottom of the washer. The next day, the washer would not spin. So I called GE again to have someone come and look at the washer. The repair person said that the inside parts needed to be replaced. I don't have the time to go to the laundry mat with four kids. I called GE and talked to the Supervisor that I would like to exchange it with a different model and that I will pay the difference of the cost, if there is one. They told me that they could not do that because of the contract. What type of contract is that? This washer is not even a year old and it is already breaking down. That is a defect. How can a good appliance break within two months of usage? I am very disappointed on how the GE supervisor handled the situation. The washer is defective and I, as a consumer, should have the right for an exchange.
Niobi of Lakeland FL (01/22/08)
I bought a GE Washer almost 4 years ago. Recently, it began leaking from under the tub. I called around and discovered it was most likely the transmission. Since this was still under warranty, I called GE. I waited 5 hours for a tech to come out (he was an hour late). He charged me $70 to tell me what I already knew; I need a new transmission. This took him all of one minute to figure out. Then, even though it was still under warranty, it was still going to cost me $250 to repair. Oh, but the part is free. A brand new one only costs $400. Give me a break.
Kyle of Berlin, MD (01/19/08)
We purchased a GE Adora front loading washing machine in March 2007. During our first week of usage we noticed our clothes and towels having a musty smell. The inside of the washing machine had the same smell. We used the high efficiency soap as recommended. We had a service tech replace the door gasket. That did not work. We tried white vinegar, baking soda, and bleach and none of these worked. Our clothes and towell still smell musty and GE has no concern for it.
The service department assumes that nothing is wrong with the machine and that it must be my fault it isn't working properly. In addition to the smell, the washing machine shreds clothes from time to time.
Lindsay of Schererville IN (01/11/08)
In May 2006 I purchased matching GE washer 6240FWW and dryer from Lowes in Schererville, IN. In late January of 2006 I noticed my washer was not spinning out clothes. My husband went to move it to check the machine and it was so heavy he couldn't budge it. Here we found that the base it sits on was filled with water. Upon further investigation we found that the water had leaked into our finished basement and ruined some picture and also the ceiling. GE came out to repair the machine because it was still under warranty. They had to replace the seal(gasket) at the front of the machine -it was torn in many places. My husband finally fixed the ceiling and we discoverd it was leaking again. I had bought an extended warranty through Lowes so I called them for service. A man came a few days ago-took off the front panel and dicovered it is leaking at that same seal. It isn't shredded, but it is leaking and my base fills with water and the machine is filled with water underneath. Once again it has ruined my ceiling below. I also have the problem with the whites graying and our towels stink. It is pretty bad to take a shower and then have to dry off with a stinky towel. GE says there is no problem with this machine.
Margo of Shoreline WA (01/08/08)
We bought a front loading washing machine (model # wcvh626ofww) about two years ago. We have noticed some of our clothes beginning to get tears in them from the laundry process. It took a while to discover that it was the washer and not the dryer as we don't dry the boys soccer jerseys. My son's jersey came out shredded recently after being washed. He is heart broken and I'm sure we are going to have to live with this as it was expensive to buy and it is over the manufacturer's deadline.
Joanna of Geneva OH (01/06/08)
I have had nothing but problems with my new GE washer. It has been replaced once, and the new one has already had 2 service calls on it. The original was purchased in April 07 and the replacement in July 07. It's only Jan now! I asked GE about this, they basically say oh well, we will repair it until my warranty runs out and then I am out a washing machine. They were the most unhelpful people I have ever talked to. When I asked them why I should be satisfied with such a poor appliance they acted as if they were doing me a favor by fixing it! When I asked how many times I would have to deal with this piece of junk I was told it was case by case but they rarely had to replace machines, mind you they already had to replace one already. Never will I own another ge!!
Kristy of Okemah OK (01/06/08)
I purchased the GE front loading washer model number WBVH6240 and dryer about 7 months ago. How stupid I feel, my 12 year old Kenmore washer worked fine, but I wanted a matching set, since my dryer had gone out. The washer worked great for about 4 months. Then the start button would not come on when pushed. I would have to push it several times before it would start. Then it stoped draining, I would have to set it to drain and spin,but now that has stopped working my clothes are constantly soaked and have a mildew oder. What is worse I can't find my receipt. I don't know if I should keep throwing good money after this bad machine. Will GE step up and take responsibility for their faulty merchandise?
Bruce of Rockville MD (01/04/08)
My washer fails to drain water and spin. I've been without washing machine for almost a month now. GE ordered $600 of parts but clothes are still soaking wet. The tech says the only problem is a lid switch. He is wrong. We have a third visit this week. I doubt it will help. We want a new machine. The machine is less than one year old.
One service call from selling dealer cost $80 and was useless; three trips (so far) to laudromat. Lots of time wasted with phone calls, etc.
Brian of Blairstown NJ (01/01/08)
Purchased a GE Top Loading Washing Machine (Model Number wpre6150howt; Serial Number mm105695g) on approx. 10-17-07 From Lowe's. Within days the unit was not operating properly, not draining water from the clothes. After numerous calls and e-mails to GE, I eventually figured out that there was either a broken or missing part--a small cone-shaped spacer under the tub/agitator assembly that one of the girls on the help desk seemed to indicate was a familiar problem. Their repeated answer was to send a service person out to look at the unit, however all appointments were 2-3 weeks away. Who can go without a washing machine for 2-3 weeks? I eventually talked to their complaint division and demanded that the part be sent out to me immediately. They assigned it a case number, and a woman named Linette shipped me the part overnight Fedex. I installed the part and the washer worked fine for a few weeks. I monitored the washing very closely as the part appears to be poorly designed materially for the job of supporting the washing tub loaded with water and clothes.
Sure enough the part has broken again, and the machine is now unusable again. I now went back to Lowe's where I bought the machine, talked to the store manager to ask Lowe's to help me to get GE to move on a resolution to the problem. Lowe's service advantage support people are not able to do any better than a 1-15-08 appointment. I was told to call them again on 1-2-08 to if they can do better. I do not yet know what the outcome will be, however I believe GE may be aware of a potential problem with their washing machine and should be forced to deal with it sooner rather than later.
I have spent at least 10 hours dealing with this problem so far with many more yet to come: Disconnecting and repairing the unit, reinstalling the unit, time wasted to go back to store seeking help, and lots of wasted phone and e-mail time. The unit has also ruined a few items of clothing.
Tina of Halifax MA (12/31/07)
We bought a new washing machine; it was delivered on 6/29/07. By August there were pieces of plastic in our laundry, and the machine was not draining properly. We called GE and had a technician scheduled to come fix the washer on 9/8/07. They sent out a local repair service, Mr. Appliance. They arrived on 9/8, verified the problem and needed to order a part. The part was ordered, and another appointment was scheduled on 9/28/07. The part was installed. For a few days our washer worked. It was again broken by 10/13/07, and the next available appointment Mr. Appliance had was 11/3/07. They never showed up. The excuse was the part they ordered was leaking in the box, and they didn't notice until they loaded it on the truck. On 11/15 they finally came out. After 3 days our washer was leaking all over the floor. The 28th they came out again to fix the washer and stop it from leaking. After another 3 days the washer was again not draining properly.
We called GE direct, because obviously Mr. Appliance was not taking care of this problem. We were told by GE Consumer Affairs that if the service tech came out again and the problem was the same as the previous problems, they would replace our washer. We scheduled an appointment the first day we could get off, because the call time is between 8 am-5 pm. GE repair arrived at our house on 12/26/07 at about 11:30 am. Again they replaced they same part, but we were told the machine would not be repaired. I called GE Consumer repairs and they told me they didn't have the note in the computer about replacing the washer.
I spoke with Donna, Shirley and finally Pam Clark on 12/27. The repair man advised we call, as he noted the washer would be in need of repair again soon, as the part he installed was only a band-aid. Pam Clark told me she would call Mr. Appliance to confirm the repair dates and return my call within 48-72 hours and let me know if GE would replace my washer. Well on 12/28 I did a load of laundry, and it ended soaking wet. SO on 12/31, after the weekend, since GE Consumer Affairs is not open on the weekends, I called and spoke to Corey. I was told I could not speak to Pam Clark; he was the only person I would be talking to that day, and the washer was under warranty so they would just keep fixing it. No replacement was available. I am currently waiting to hear back from GE and Home Depot, where I purchased the appliance. Jared, at the Rockland, MA, Home Depot stated I would get a new washer, as I was covered under the Lemon Law
Several days off of work - vacation time had to be used and cannot be recouped. Electric bill has gone up each month trying to dry these clothes that are not being spun properly in the washer.
Larry of Phoenix AZ (12/24/07)
I purchased a GE top loader washing machine, model # WLRR5000G0WW in June, 2007. The unit has failed and simply will not start. There is no problem with the wall outlet or electrical circuit breaker in the home. The unit has the push button start; it just won't start. When considering the washer is still on original factory warranty, I called GE to request a service technician. What an exercise in futility; the GE service technician had trouble with the English language and generally was the Chief Apologist for GE. However, the service technician did state that I could go to a laundromat for 12 days or so, until a GE service technician could visit my home for a repair. Choose ANYTHING other than GE. In fact, use a washboard, because any such device would be more reliable than a GE Washing Machine.
Inconvenience, frustration.
Troy of Independence MO (12/18/07)
Everytime we wash any kind of heavy items in our washer such as towels or jeans they always smell like mildew when they come out. We were told to put a cup of bleach in the wash and run it through a cycle but didn't help at all. I also had a shirt get ripped apart in the wash and leaving a little spots on our clothes from bleach staying in the washer. I think this is were the tiny holes in our clothes are coming from as well.
A of Belle Fourche SD (12/05/07)
Bought the high end GE Profile washing machine. Twice in one year the motor failed. Once the pump failed, and then a printed circuit board failed. It showed on the schematic, but GE couldn't figure out what it was! They tried to convince me (I'm an appliance repair serviceman) that there was no such part! Finally when they admitted I was right they told me that part was NLA. The Profile wall mount microwave stuck on and nearly burned up! To anyone thinking of GE products I tell them DON'T BUY GE ANYTHING!
Kathy of Pottsville PA (12/02/07)
I purchased a GE front load washer and dryer in JUNE 07 and spent more money than I could really afford at the time. After reading about how energy efficient they are supposed to be since I have a family of 5 and do a lot of laundry, I went for it . WELL WHAT I MISTAKE I MADE! Mm towels have a HORRIBLE MILDEW SMELL; they are washed in hot water with plenty of detergent. I contacted GE about this problem; of course, there is no explanation. MY white laundry is also disgusting--never in my life have I HAD GRAY WHITES. THERE IS SOMETHING TERRIBLY WRONG WITH THIS MACHINE . I AM VERY DISGUSTED, AND I WANT SOME ANSWERS TO THESE PROBLEMS.
Annie of Redmond WA (11/25/07)
I purchased a GE washer Model 6260F and Dryer 515EF1 in April 2006. To date, 11/24/2007, the washer has had 4 service calls (a leak, noises, a moldy smell and not working) and the dryer has had 8 service calls (overheat/running way too hot and leaving black marks on materials and some of the marks can only be removed with Krud Kutter but not all marks can be removed). GE replaced the dryer in 9/2007 with the same model and it has the same problems and I have returned it within 2 months. I will never ever purchase another GE product ever again. Way too many problems.
The dryer has ruined 6 high quality bath towels ($85/ea), 4 high quality bath mats ($120 ea), and 3 sets of Ralph Lauren sheets and pillowcases, not to mention all the clothing items.
Julie of Monroe LA (11/24/07)
I bought a GE front load washer, and all of my clothes smell like mildew. There is a mold that is in the washer. I called GE and they said to put bleach in the washer and run it through a cycle. I do that often and my clothes still smell sour. I have had many top load washers and have never had this problem.
Anna of Glen Burnie MD (11/21/07)
I purchased a GE frontloader on or about 10/19/07. Since then I have had a repair man out 4 times to replace the motherboard, waterpump, struts and seal. That did not work so they brought me a new one that is doing the same thing (will not spin out). I have asked for a refund, and they said it is now past my 30 days and they can not give me one. The problem is that it took them that long to deal with the problem, and now it is my fault it is past 30 days. Also, has anyone figured out what those storage drawers are for because they are too big to hold laundry detergent bottles they are to big. So I paid $200 extra to make it look good.
Michael of Carlisle AR (11/20/07)
We purchased a GE clothes washer approximately 4 years ago. Only a couple of months before the warranty ran out, the transmission in it imploded. It was covered under the transmission warranty (but only the parts). After an almost $200 labor bill, we again had a working washer. Now the transmission has apparently gone kaput again. The dryer we purchased at the same time gave us fits, too. We replaced it about 2 years ago when we found that the GE dryer was eating clothes. Of course, it was out of warranty as well.
What ever happened to major home appliances lasting any time? This is not my first set of problems with GE-- but with any luck, will be my last . I do not intend to give GE any more business. We are out the $200 labor, $350 for replaced dryer,and $500 for damaged clothes--plus invaluable time to take care of these issues.
Glynda of Harvest LA (11/17/07)
Five years ago, we renovated our kitchen and replaced our appliances with all GE appliances. This has been a disaster. The refrigerator's ice maker has been replaced 3 times, still does not work properly. The washer and dryer has had numerous problems that had to have a service man repair, the microwave oven had to be replaced completely. THEN Thursday, 11/15, while I am baking for Thanksgiving (expecting 8 family members from out of town at my house for the week) my bottom element to my stove with the convection oven burns out.
Steve of Corona, CA (10/29/07)
We purchased a model 6240 front load washer from Lowe's with an extended service plan.
A couple months after installing the machine it quit draining. The service man took off the front, unscrewed a trap of some sort and the washer drained. A few months later the same thing occurred. We were told they would clean it out again but from now on they wouldn't do it because it is considered a customer maintenance function.
I have never owned a washing machine that I have to unscrew and remove panels to access a drain assembly (dumping water all over the bottom drawer and floor) so the washer will drain.
Both Lowe's and GE shrug their shoulders and refuse to resolve this issue for me, so guess where I won't be buying my next NON-GE appliance?
Paul of Los Angeles CA (10/20/07)
From early September until now my GE front loader washer, purchased in Feb '07, is not working. Since May i have endured 6 or 7 service calls. They replaced everything but the front door and yesterday replaced the inverter that controls motor speeds. Last night i was astonished to watch this machine spin out of control and launch into the adjacent dryer. I think its time for a new machine. Ge service reps are clueless .They don't know what is the real problem so they throw parts at the problem. Does GE read our complaints?
Todd of Chambersburg PA (10/18/07)
We have only been using our GE front load washer for 5 months. Already had 2 serious issues and 1 fix able issue. First one the not-friendly Sears customer service person said we were using the wrong detergent. It would not get out spin cycle. We were using the right detergent. That was an hour conversation. Turns out the discharge tube was pushed too far into the piping. Easy fix. It took Sears 2 weeks to come out and do this for us. Now we are waiting for the service person to come and fix the washer because it is leaking somewhere on the bottom of the machine. Realized it was leaking through the subfloor into the basement. AND the last load that we did tore up three shirts. I thought the front loaders were easier on your clothes because they didn't have an agitate cycle? Sears was so concerned they said they would have someone out in the next 2 weeks. AND, we have to make sure we are available between 8AM and 5PM. That is garbage!!! The long and short of it; I will never shop at Sears again (TERRIBLE customer service), and I will never purchase GE again.
Saturated sub-floor. Less than a year old machine breaking down. Three torn shirts.
Elisha of Indianapolis IN (10/10/07)
We own all GE aplliances and purchased them new in 2004. Our washing machine has not completed the second spin cycle in over a year. It seems it would cost almost as much to have the problem repaired as it would to purchase a new machine during a sale. It is crazy, spending all this money on appliances just for them to break down. I will never purchace another appliance from GE!
Theodore of Katy TX (09/20/07)
New washing machine spins clothes bone dry until they are permanently-wrinkled. About ten pairs of $50 dress slacks ruined. I'm going to have to buy a new washer and dryer and the GE stuff (included with my new Lennar home) will end up on the curb.
Leigh of Alton, IL (07/14/07)
In April 2005, we purchased the GE front loading washer and dryer at a cost of around $1600. Within one month, we needed service on the dryer.
The technician "fixed it" by rubbing a bar of soap on the belt. Needless to say, this did not fix the problem. THIRTEEN technician visits later, we finally go the entire inside of the dryer replaced. But, guess what-it still makes the same noise! I have been told, by the techs, that it is just the way it is.
The washing machine now has a huge whole in the gasket and is inoperable. I have been using a laundry mat for weeks.
You would think the parts on new appliances would be in stock, but I guess GE runs out quickly.
Shannon of Dalton, GA (05/20/07)
Four weeks, two thermostats, and just today the dryer literally melted my cloths. Thankfully I was home or else it would have caught my house on fire.
There is no lint in the lint trap and this is a new dryer.
Katherine of Crestview Hills, KY (04/29/07)
I purchased a GE front loading washer and dryer in November. I have had GE Service in my home four times. First the washer flooded my basement, second because the fabric softener did not dispense, third because it had a computer malfunction which caused it not to lock or function and the 4th time because the seal around the door was broken and again my basement was flooded.
I have very little, if any confidence, in this product.
Krystal of Phoenix AZ (04/25/07)
My husband and I bought a brand new front load washer and dryer. They cost way more than we wanted to spend, but we figured they would pay for them selves with all the energy saving hype. Well, they both eat our clothes! No matter what you put in there, something gets stuck between the spinning part and the still part of each. According to the service technician that came out, there is too much play between each and that causes our clothes to get stuck, twist up a million times and then rip. We have had over 400.00 worth of our items ruined, including out sheets. GE says we are putting to much clothes in each load. Are you kidding me! Not done fighting this.
Dan of Orlando FL (01/17/07)
My wife and I chose a front loader washer machine and spent a lot more money than usually wanting the best on the market. Unfortuately we have had the worst experience with the GE WASHER model WBVH6240. We are now fixing to try our 3rd washer. We want to stay with the same washer so it will match the dryer. They all cant be lemons can they? The unit will go into pause all by itself. It takes a day to do one load. The first unit we had the door decided that it was not going to close anymore so my wife had to lean on the machine to get it to work. What a mess.
Diane of Brock NE (11/10/06)
We purchased a GE Profile front loader washing machine in April 06. The electronics are bad on it. It won't cycle correctly, stops several times mid-cycle, won't spin, sometimes won't agitate, freezes mid-cycle with the door locked and won't open, and always has water in it even though the pump runs constantly to drain it. I have been 2.5 weeks without my washer. GE won't send anyone to repair it because the authorized repair persons are all too far away (more than 50 miles).
We requested a return authorization over 10 days ago. We received no response from them. We went to the Nebr. Furniture Mart from whom we purchased the machine and asked them to work with GE. They have been unable to make any progress either. GE tells them they will deal only with the consumer (LIE...they didn't do anything for us for over two weeks). They told the store that they were processing the request for a return authorization but then they had the wrong serial number and would have to re-process the request. I am five months pregnant and have a tear in my abdominal wall for which I am having surgery next Wednesday, Nov. 15. I HAVE to have a functioning washing machine before then because I cannot lift anything greater than 10lb for four weeks. There is no way I'll be able to carry loads of clothes to/from a laundromat.
Donna of Davie FL (09/07/06)
I purchased a GE washer (WSXH208) and GE dryer - approximately 3 1/2 years ago. I never fell in love with the washer, it always smells inside, sour smell. Several days ago it started making a very loud noise when spinning, which by the way usually is extremely quit. I called GE and they sent a repair man to look at the unit, I wasn't impressed with his ability. I think they're just parts changers. He gave me an estimate of $470.00 to repair the unit, which by the way the parts are covered under GE. So....that's just for the labor. I could buy a new unit for what they want to charge me for labor?? I called to speak to a supervisor, which didn't care what I had to say. She stated well that's the price the technician quotes the price. I then cancelled my appointment to repair the unit. I've owned many washers over the years and they have lasted for many, many years without problems. So 3 1/2 years scares me to ever purchase a GE unit again.
Jenny of Ocean City MD (05/01/06)
I purchased the GE Profile Harmony washer and dryer In July of 2005. The clothes from the washer would come out twisted and in a million wrinkles not matter what setting I put it on and the dryer just can't get the wrinkles out no matter what setting I put that on. Also the clothes would be so hot that they would burn my hands. My dryer first broke in February of 06 there was no heat at all. Called for repair it took a week for them to come he ordered all new elements and a new mother board, then it took another week for him to come back and he dryer worked fine(still not getting the wrinkles out)till it broke again on April 11, 2006. Well todasy is May 1 and he has replace the mother board 2 more times, the motor and all new wiring. It still does not work.
His technical advisors have told him to order and rplace the motherboard again. Well he has said he won't be back because they are wron it can't be fixed and he can't take it any more so they are sending another repair person to my house. So I called the customer service right after he left and they told me there was nothing they could do that I had to wait. Then I asked to speak to a supervisor and spoke to Mrs. Little. She was no help either. I asked how long and how many parts and times they were going to replace the same things untill they could do something about it. she gave me no answer except that under no condions would they give me
Elsa Roa of Rockville MD (01/22/06)
We purchased a new home in 2002 and at that time we asked the builder if we could have other appliances than GE, the answer was NO. We have a long history of not just bad luck with GE, but just REALLY THE VERY WORST PRODUCTS for the past 8 years and were hoping not to have to deal with GE anymore. Unfortunatelly, the GE Profile refrigerator has been serviced once and now it broke totally, the Washer in making terrible noises. The microway is not working properly either (the piece that holds the turning table melted while making pop corn)
Since when do we the consumers have to insure everything we own? We expect a new appliance to last a while since it is new. Why can the appliances be just manufartured correctly?
Patricia of Compton CA (01/20/06)
In Aug. 2005, I bought the top of the line washer and dryer that cost 2100.00. A month after having it the dryer breaks down, it took a week to replace (the switch or something was wrong), three weeks later it happens again (another week to fix it, the guys comes and he reset it). A month or so later again, it needs a new motor (the guy gets it to work, but new parts are on the way). Now Second week of January again it breaks down. We just want our money back. I dont want to deal with it anymore, I bought new, supposed quality so I can wash my clothes and dry but that isn't happening. Two thousand dollars for a washer and dryer is a lot of money.
We have had to go do our laundry at the public ones, carry the clothes we have a household of 6 people including three kids. We bought these dryers because they were suppose to work with us not against us. We dont have time to spend three hours at a laundry mat, or have energy to carry the big buckets thats why we bought a washer and dryer.
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