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Consumer Affairs


Is this your Business?

GE Washing Machines


Consumer Complaints & Reviews

Lots of things can, and do, go wrong with GE washing machines, including:

Or, as Ann of Philadelpia puts it:
As an employee for an appliance parts wholesaler, I can tell you that the GE washer (also sold as Hotpoint and RCA) is the worst design in the history of major appliances.

Others we've heard from recently would probably agree ...

Washer/dryer combination unit was installed in July, 2011. In less than one year, I have had to use four vacation days to sit home and wait for service because the washer "eats" socks that end up jamming the motor. My house has been flooded twice due to this problem. I am a 55 year old woman and I've been doing laundry for over 40 years and have not had this problem with any machine I have used previously. I believe this is a design flaw. GE's consumer relations office is joke. They lie and refuse access to supervisors. I want this piece of junk taken out of my house. I will never purchase a GE appliance again!

Update: GE is replacing my HE washer with another one. They gave me a model # and I checked it out. It's not an HE low water machine, the machine I purchased in December. After the wash cycle was finished, I couldn't believe how wrinkled my clothing was. After re-washing the clothing, I found the same problem. Hopefully, I should be getting the new machine on Friday, 5-18-2012. They cannot tell me a human being tested this HE machine.

The tub exploded, hence, ruining the washer and dryer. We purchased a GE Front load washing machine and dryer (Model #: WPDH8900J1MV) for our new home in July 2009. I have never liked GE products but the builder who built our home went with GE products for everything. Today, May 12, 2012, I was doing some jeans and khaki shorts in the washer. I was folding clothes when all of a sudden, I heard what sounded like a bomb exploding in the laundry room. I went to the laundry room to find smoke, dust and the front door on my washing machine wide open. The tub on the inside had literally exploded.

The metal tub, the fiberglass encasing, hoses and wires were everywhere. It exploded out where all four sides and the top had dented outward and even dented the dryer which was right next to it. The dryer will not work now as well due to being dented in on the side next to the washer. GE tells me that there is nothing they can do except send a repair man out to fix it, but it will cost us $79 just to have a repairman come out.

We will have to pay for everything because it is not under warranty. It exploded so bad that it even dented the wall as well. There is no way to even repair this. I have never seen anything like this in my life. I actually took a bunch of pictures as well. It was damaged so bad that it even ripped and punctured several jeans and shorts that were in the washer. I will never purchase another product from GE again. The customer service sucks just as bad as the products. Please email me if you have had a similar experience with a front load washer from GE. My email is **.

We purchased a GE washer and dryer from Home Depot in January 2012. Then in March or April, the machine quit spinning. A repairman fixed it and said it was due to overloading. Then in April, it quit spinning again. The repairman said that it could have been that he didn't tighten the screw that holds everything in place. Now it is May and it is getting off balance again. I called customer service for the third time. I was told they don't replace it until the 4th service call. I really don't want the machine replaced because I have no confidence in it and the fact that you have to wait for days to get it fixed is really an inconvenience since we have 6 kids. GE customer service was of no help and would not refund my money. It's as if your time in scheduling with them and the time and cost spent at the laundromat means nothing to them. I will have to sell the machines I just bought at a loss in order to get something I can count on.

GE high-efficiency washer - My clothing come out so wrinkled and having a hard time ironing all. I wrote to GE, got a return call and was advised they were sending me a new agitator. I really do not think it's the agitator. I got a good price for the machine, but now due to the wrinkling, I now have to iron everything. That's not saving me any money. I will update after the tech installs the new agitator on the 4th of May.

I purchased a GE HE top loading washing machine in January 2011 for my Florida home (only snowbirds a few months a year). The washer only filled about 4-6 inches regardless of the amount of clothes. I called a service tech. I got a runaround that the water level is not adjustable. Clothes come out twisted and not clean due to low water, scum and order sometimes. I run a 3 feet hose from the sink and add water for each cycle. It's a ** thing to have to do to get clean clothes. I tried to return it, but the salesman at Lowe's said they all work that way now. I would rather have an old one with manual water level control. I can't believe there is not some pot adjustment that could be tweaked to make it fill higher. I'm living with it, but not happy. I would be happy to be part of a class action suit.

I purchased a GE Profile HE washing machine (Model WPRE6150K2WT) in November of 2011. In December of 2011, my machine went off balance and started "walking" across the basement floor, knocking over the sink and displacing the dryer. We put the machine back in place and tried to restart it but to no avail. I called Karl's where I purchased it and they told me I had to call GE because they don't service what they sell.

The GE repairman came out and "fixed" it, got it going again, and left. This machine has a tendency to go off balance no matter how much or how little you fill it. I had to call GE probably 3-4 more times to have it fixed. One repairman told me not to fill it to capacity! Another one forgot to hook up the water hoses before he left! The back legs on the machine broke off and we had to put a piece of wood under the back of the machine to help keep it balanced (which of course didn't work). This machine makes so much noise when it goes off balance that it's frightening and sounds like a train going through the basement.

I'm 67 years old and I ultimately fell down the stairs trying to get to it before it did too much damage. At this point I refused to do the laundry - my husband had to do it. It not only had a "mind of its own", but the clothes would come out gray and dirty-looking and disgusting. We finally went out and bought a new Whirlpool washer at Sears. I feel so relieved that I can finally do the laundry without worrying about whether or not the washer is going to walk across the floor. Shame on you GE for manufacturing such crap! I will never buy another GE product - not a washer, not a dryer, not a stove, not a dishwasher, not a microwave - nothing!

On January 30, 2007, we purchased a GE front load washer, model # WCVH6260FWW, for $840. On March 15, 2012, the washer started making a loud noise during the final spin. We called a very competent repairman with our local store where we purchased the washer. He said it needed a new tub! The cost to repair the tub is $625, plus installation! We called GE and they said there is nothing they can do. A washer should last more than four years! We do approximately four loads of laundry per week! Are there any recalls for this type of washer? Is there any help for us?

This is our second G.E. top-loading H.E. (low-water) washing machine. When we got the first one, the clutch broke almost immediately; shortly after that, the motor broke. They replaced the machine (Bray & Scarf, Bethesda, MD). This one leaves scum on my clothes, so I always use second rinse (does not save water). The cycle is eternal. I use the correct amount of H.E. liquid. It must use more energy than our old regular machine - it runs twice as long. Also, sheets or towels are so twisted at end of cycle you can barely get them untangled to go in the dryer. My husband says they smell. I blame the washer. I follow the directions on the washer perfectly.

Our washer has automatic water fill, so I have no control over that. I just bought two pairs of expensive black pants and a pair of dark brown ones. You can't imagine how horrible they looked with scum on them after using a short, hand wash cycle. I just put them back in to wash again without detergent to see if the scum comes off. I would give anything to have my non-H.E. washer back. I'm convinced it was more energy efficient and cleaned better than this one. The only thing good about this one is it is quieter. I mean really, if I always have to use a second rinse and rewash certain clothes, what is the point? Thank you for letting me vent.

Less than four years old, our GE (Model: WBVH5100HWW) washer started smoking so I called a technician to look at it. He said that the basket is broke. I called GE since he told me that Whirlpool has a 10-year warranty on parts but wasn't sure about GE. The woman at GE said that it only had a one-year warranty. She said, "I can send out one of my technicians to look at it for you." I told her I already have a qualified technician look at it from Sears and she got smart and said, "Well, he can't offer you a five-year warranty on replacement parts."

So they will give you a five-year warranty on replacement parts but only one year on a new washer. So I guess GE builds their products to go out after a year so they can charge you to come fix it. They will charge you for the parts and labor what it would cost you for a new washer, but you will get a five-year warranty. I bought my house four years ago and bought all GE appliances, but I just purchased my last GE brand.

There are balance issues, cycle is too long, and it started pausing every 10 minutes and lasts 7 minutes. It stops and you have to switch to drain and spin before you put in the dryer. Dryer takes over an hour to dry a load of towels. According to reviews, every owner hates this machine. Class action, anyone?

GE top load washer (model number GLWN5050MOWS): The water level is not high enough on any setting. Clothes come out twisted and tangled, and the clothes are still dirty in the cracks and crevices left by the tangled clothes. This product is not worth buying at any price. I tried for 6 months to adjust to it. I took it back to Lowe's, but they could not/would not let me exchange it for another washer or get a refund. On a scale of 1 to 10, this product is a zero. I am through with GE products.

I purchased 3 GE front load washers and 2 dryers in 2010 for myself and daughters. I have never been more disappointed in a product by GE. I have purchased many GE appliances, but this has turned me to never, I mean never, buy a GE product again. My one daughter had to have the door gasket replaced at the cost of $350.00. The balance on all 3 washing machines are terrible no matter how many times you re-balance and lock the legs in. The clothes get oil marks on them especially dark colored t-shirts and no matter what soap I use, it continues. Other owners have told me they have the same problems. I think they should recall all their front load washers until they can produce a product that is suitable for resale and works properly. I also have a refrigerator that is useless and very loud, does not stay cool and crisper drawers only rot veggies. I hope this stops someone from being ripped off by GE's lousy products. Give it up GE if you can not produce a reliable product.

I bought GE washer in 2008 from hhgregg. In less than 2 years, the washer overfilled and caused 15,000 dollars worth of damage to my home. After writing a letter to one of the upper people at GE, my washer was replaced. Same thing has happened again, twice. Casing water damage enough to have Sev-pro come out and set up fans and dehumidifiers up for 3 days to dry everything out. I will never buy GE products again. I would love to be contacted by GE to hear what they have to say.

This washing machine doesn't clean my clothes. Sheets and jeans come out stained and won't come out. I spent a lot of money on my clothes and bedding, not to mention the washer, just to have them ruined.

H.E. top load washer - I cannot wash bedding without it twisting. There's not enough water. I have to do very small loads for them to come out clean. It's only two months old and I hate it.

GE front-load washer with model number WCVH6600HWW: It's constantly unbalanced and just started smoking like it was going to start a fire. I thought it was a belt that had worn out (Maybe?). But I opened the door, and the smoke rolled out of the drum. Our clothes smelled like burned rubber (NASCAR anybody?). Also, there's shaking and moving with the unbalanced issues. Then, clothes need to get re-rinsed and spun to help remove excess soap and water.

In 2007, when our 25 year old GE washer sprung a leak for the second time and could no longer be repaired, we bought a matching GE Profile Washer and Dryer. The washer is King size and has a knob indicating capacity for Extra Large and Super Size loads. It is also marketed as Energy Saving. However, since it doesn't rinse the clothes properly, leaving them soapy and wet, I must run an extra 18-minute rinse cycle. So I don't think I'm saving either energy or water.

Whereas I could wash almost anything in my old GE washer, this one doesn't handle small floor mats or winter blankets, presumably because they are too heavy. The inner workings are made of plastic and immediately fail. After several visits from Sears Repair, I had the inner tub and supports replaced. But they told me I have to take all my floor mats and big blankets to the Laundromat and spend time with the neighbors who don't have their own wash equipment in their homes. I don't find I have the opportunity to do this often enough.

Fortunately, I bought a 5 year warranty from Sears and so it hasn't cost me anything additional but I still need to take time off from work and the time to have it repaired. However, next year my warranty will run out. I am afraid I will have to get rid of the washer shortly after that.

Someone needs to figure out what is going on and fix it. Did the government regulations force GE to alter the product design so that it no longer can handle the work it was intended to do (as one woman in your listing suggests)? Or is it a combination of GE trying to squeeze every penny out of the customer combined with government legislation written by people who don't know how to build a washer? I suspect both are at fault. I would like your organization to go after both of them and get them to fix this mess.

The washer and dryer is a combo sold by Best Buy. The washer does not spin the clothes well enough. They are still very wet when the cycle stops. The washer also does not rinse well because soap suds are still in the clothes when the cycle is done (note: I make sure to use the recommended amount of detergent). The dryer trips the circuit quite often and often just fails to operate in the middle of a drying cycle. I have to take out the wet, heavy clothes and take them to the laundromat to dry them.

We purchased a GE front-load washer and a dryer from Home Depot. We have had multiple problems where the washer unit has a very loud noise when the unit goes into spin cycle. The unit has been balanced and checked multiple times, but the inside drum and suspension acts as if the unit is off balance. The authorized repair persons that come out to access the situation run it through a test cycle without clothes, which does not duplicate the problem. We have continued to stress that we would like to run a load of clothes and/or towels that will duplicate the problem. They have refused to do so. We have had four different repairmen come out, after we have called GE, that want to run the same test cycles without clothes, which does not duplicate or uncover the problem. One of the repairmen said you can only run the washer if you have a full load of clothes or towel—ridiculous! Nowhere can we find that in the paperwork nor was I told of this at the time we bought the units.

The second issue we have is the soap in the soap dispenser will drain into the tub unit and will not stay in dispenser if set for a delayed wash cycle. The repairmen did not offer any explanation or attempt to correct this. Our son has the same exact unit as well and does not experience any of the problems we have. I'm very dissatisfied with GE's washer and their authorized repair personnel. All we have ever asked was the unit be repaired to a workable condition. If this cannot be done, then they need to replace with a unit that works properly. We have bought GE products in the past, but this experience has really soured us enough to think twice about buying their products in the future.

I purchased the GE Washer Model WCVH6800J1WW in September 2009 from a local appliance store. The washer was delivered and installed by the people from the appliance store. We have been trying to get this washer either repaired or replaced since the first time we used it! No matter what we do, the washer does not spin out properly.

The spin cycle will begin, then it will stop, then it will start again, then it will stop and start again, then repeat. It will eventually manage to complete the spin cycle but it takes two to three hours for each load of laundry. We've tried all different combinations and amounts of clothing. It makes no difference. We've had the repair people from the appliance store here to try to get it fixed. They cannot get the machine to work any better than we can, yet they just tell us that we are not loading the washer properly and there's nothing wrong with the washer.

We had a front load washer previously and had no problems with using that washer for over ten years. I think we know how to use a front load washer. The problem is a lemon of a washer, not how we are using it, but we can't get the appliance dealer, who is an authorized GE dealer and repair agency to take responsibility and do anything about a brand new washer that is a piece of junk!

In less than a month, I have had to call the repairman 4times! Apparently, the clutch had gone the first time. It would not spin. The second time the repairman came out, it was again due to the fact that it would not spin or agitate. He replaced the lid switch. It worked for about 2 loads, and started the same thing. The third time we called, he told my son that it must have been a defective lid switch. After 3 loads, again it would not spin!

I have the extended warranty with Sears. You would think it would be considered a lemon if you had to call for a 4th time in less than a month! I am hoping that this happens, and I can get a new one. I will never buy a GE again! It is just junk! A washer should not present such a problem for being 2 years old! Not only is it a pain to have a repairman come out so often, it also messes with people's time from work, or their regular routine. If there is ever a consumer lawsuit against GE, let me know.

I purchased two GE washers, Model WCVH6800JWW, for my vacation home, which is a duplex. At 23 months of age, both developed the same service issue. We have spent $700 in parts and service to get one running. We will not invest in repairing the 2nd one, we will simply trash it and move on to another manufacturer.

I purchased a GE front loading washing machine after my top loading machine died on its second birthday. It was a Maytag. I called Home Depot and explained to the manager the problem. She agreed it should have lasted a lot longer and said a replacement would be sent out. I asked to upgrade to a front loader and was advised to purchase the GE. I was so happy that I did. We are a retired couple and I feel our laundry is very light therefore, I thought the upgrade to the GE would have meant many years of service. I was shocked to find out the bearings were out and not worth the repair cost. I also do not believe in the so called extended warranty. Most people can't afford them and I believe if the product is from a good company, it is a cost that is not needed (I thought).

I called GE and asked why I should purchase another GE washer and if someone could tell me how long I could expect a new one to last. Didn't get an answer, but was told to go on the internet and compare. Of course, I didn't get a name of the rep that I talked to. I was upset and at that point, I didn't even care.

My front loader has been hauled away for junk. I watched it being loaded into the truck. I was very sad and once again, a very expensive mistake. Can you tell me why I would or should even think about purchasing any GE products in the future? My dishwasher of 19 years is ready to give up. Please give me a good reason why I should buy a GE, or even consider it. Thank you for listening, I hope my feedback will help GE to make a more reliable product that people can depend on for many years to come.

Washer Died after 2 Years - Within a year, the motor died and they replaced it. Now, the whole inside system is broken and makes an extremely loud, squeaky annoying sound. The technician said someone messed with it and it was beyond repair. Problem is no one messed with it.

I am constantly trying to clean rubber molding in my washer machine with bleach and disinfectant however, I can't seem to get rid of the mold that keeps forming causing myself and family dangers of being sick from mold. Our clothes smell like mold and we have to rewash from time to time. Please advise how GE expects to resolve this situation.

I've never had a washer that didn't fill the tub with water. I loved the large tub but even on "Extra Heavy", the water is 1/4 or less in the tub. I especially liked it in the store because no center post would not tangle the clothes. I was wrong! The clothes come out so twisted that I can hardly untangle them.

I did attempt to wash my mattress cover on "Extra Heavy" but not enough water came in and it came out with so many black soot marks and black lint that I had to toss it. I'm not sure where those could have come from. The machine is only about a year old.

My old twenty year old washer did a better job. I should have kept it. I thought I could trust GE. I'm through with them.

We now say a prayer every time we put a load of clothes thru our two-year old GE high efficiency washing machine. We have articles of clothing coming out with stains on them. We washed the affected clothes again and the stains do not come out. This is totally unacceptable. Good money was spent to purchase this machine and initially we thought we had a great machine. After the first year of use, we started noticing an article or two of clothing coming out of the wash with a stain or two on it. It was sporadic, but we checked our owner's manual for suggestions. We cleaned out the fabric softener dispenser and have done so on a regular basis since then.

I am unable to close the door of the washing machine, due to the overwhelming smell of mold that continues to increase. The drain on the bottom is always full of water that has an awful odor. My wife is very allergic to mold and has had continued respiratory problems for the last several months. Our clothes and towels smell of mold and I am ready to put this washer out on the curb.

Whoever designed, and then approved your top load Profile model should be tarred, feathered, and run out of town. "Energy efficient!" It's baloney.

Clothes come out so twisted together and wrinkled, that one is forced to run them through the dryer. No hanging on the line for these wretched looking pieces. No wonder it was on a 10x3% sale. You should not even give away these turkeys. Shame on you, GE. You used to be a dependable company, who made decent products. No more GE appliances for me.


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