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Consumer Affairs


Is this your Business?

GE Wall Oven


Consumer Complaints & Reviews

I purchased the JTP70S wall oven and had issues with the front control panel showing a slight bubble. The problem got worse. After warranty, we decided to go on GE's website and send an inquiry about the issue. I got a response within 24 hours and a new control panel within another 24. I was advised that it was easy to install or I had to get a technician on my own. The new panel resembles the models that are on the market now and much nicer. It took me around 35 minutes to install (I am somewhat familiar with tools, which you will need a few of). I'm so pleased with the new panel and the updated look. I appreciate a company that addresses an issue right away. I would recommend GE!

I purchased set of GE Profile wall ovens. The ovens are fine but the broilers are designed to cycle off in order to protect the electronic controls. The result is that meats and fish come out soggy and poorly cooked rather than crispy on the outside and tender on the inside. I had a GE technician examine the appliances. He said that they were working like they were designed to work. In French cooking, to broil is to "burn" the food. These broilers are slow cookers.

I'm very upset that my GE Profile stove purchased in Sept. 2010 had an electrical problem that required an expensive repair. The upper oven light would not turn off. After a day, I started smelling electrical burning and had to unplug the stove. The repairman said he never saw this particular problem before, sent for the part, and came back to install. Though the stove was out of warranty, they covered the part, but the labor charge is the bulk of the expense. This is my second appliance recently purchased that has needed an expensive repair. There is no quality anymore!

I signed a contract for 5 GE appliances through CSS Appliances in Naperville, IL on July 22, 2011. The delivery was supposed to be September. Today is October 4. I still do not have 2 of my 5 appliances I ordered. I have now made 3 payments of $553 to GE Money. They've got my money. I don't have their appliances.

We built a new home about 2 years ago and wanted stainless steel appliances. We thought we knew the exceptional quality and service of GE appliances and was confident in our choice. We were wrong. Within 4 months after installation, the number 9 on the black control panel of our built in oven bubbled up. A technician came out and looked at it, ordered the black control panel, and returned to install it. Repeat that same experience 4 times, (8 visits) always the 9 bubbling up. With only a year warranty and it continuing to happen, GE did extend our warranty six more months, which ran out 12/5/2010. It has happened again, of course, but with it not being repaired now, the number 4 above it is now bubbling up.

When calling the service department, I was very frustrated because I wanted a "permanent fix" to this problem. A couple of options were suggested by the assistant on the phone. There was a recall on the almond and white build-in ovens. I could have a white or almond control panel installed on my stainless steel appliance. Live with it, it doesn't affect the operation of the unit. When the warranty runs out, I will just pay for the replacement panel myself or the best one, "You can always buy a new oven."

Yes, I realize it doesn't affect the operation of the appliance, however the look is not attractive, and the few times I use the 9, it feels as if it will crack if I push it. A couple of the service technicians thought it may have to do with the latch inside the oven since the 9 is directly above that and I think one even replace a part, however, it is bubbled again. The 9 is not a commonly used number in baking and we have never used the self cleaning option.

After much frustration and the same problem being fixed four times in 18 month, I took the extreme action of writing to Jeffrey Immelt, CEO of GE. I received no response (no surprise) from him or any of his people. I guess all they want is "the sale" and don't want to make sure the appliance lasts. Like the person I talked to on the phone, I can always buy a new one. After this, I will never buy another GE appliance and I am spreading the word on how poorly they stand behind their appliances after purchase.

The top oven burner (broiler) falls out. When this happens, the entire oven flames up causing a severe fire hazard. If the oven door is open, the flames go out into the room. A serviceman from A & E Factory Service says that the rear mounting stud on the burner is not long enough and replacing the burner with a new one of the same design would be futile.

My husband used the oven yesterday to only find the kitchen full of smoke after just a few minutes. He turned the oven off and opened up the door. The whole inside of the oven was filled with some kind of brown soot. He told me about it, but I wasn't home to see it for myself at the time, so I just told him that maybe it had something to do with the cleaning cycle I put it thru a few days prior. Maybe something was left inside the oven that didn't burn off.

I went in today to clean what he may have left uncleaned and saw the brown soot all over. As I cleaned, I noticed the element on top of the oven was melted on one side. The oven is less than a year old. This could have caused a fire. I am really upset that this could happen. Model number is JB700DN1BB. Serial number is LT263640Q.

I purchased a $700 oven and it has worked for only 2 years, with just an average of once a week usage. The magnetron tube went bad and from reading from numerous other consumers with the same complaint, it will cost me $400.00 to repair. And this will probably only last a short time before needing to be fixed again.

My microwave GE profile-Advantium 120 started up by itself and totally melted the plastic cover that we keep in it to cover for spatters. If the cover had not been in there to cause the odor or if we had not been home, I'm sure it would have started the house on fire. Nothing we did would stop it except unplugging it.

As soon as it is plugged back in, it heats up again. I thought maybe if I plugged it back in and didn't set the clock (not supposed to work if clock isn't set) that I could use the light and the exhaust fan, wrong! The model # is SCA 1001 HSS 01 and serial # is GG 900004K. Mfg. date 2004.

After seeing all the complaints and fires starting in other models, GE needs to be held accountable for this hazard. Mine was made in Korea, so much for the American made company.

We have the GE Profile Microwave model JVM1870SK03. We used it one evening and the next morning, it stopped heating food. As I researched the issue, I discovered that this appears to be a continuing problem with this product as it is apparent with the numerous consumer complaints. This is also a very costly fix and requires not only the replacement of the magnetron, but the diode as well. I'm surprised that this continuing failure hasn't led to a manufacturer's recall.

At the end of the day, I'm left with two things: 1) The decision that I won't ever purchase another GE product of any type and 2) a very expensive clock that sits over the range. Please read this and other reviews (both positive and negative) so you can make an informed decision.

Our GE Profile Microwave Model PVM 1870sm1ss Serial # sm903211b Mfg date Sept 2007 . GE Profile microwave that we purchased from PC Richards caught fire during our Christmas eve diner. It was less than two years old and had already required the transformer to be replaced by GE service the first year we got it. When I opened the microwave door to see what was burning, I got a face full of electrical fumes and smoke into my face. My friend managed to get us all out okay but this was a very dangerous situation.

The smoke was overwhelming. The North Babylon Fire Department came and did what they could including removing the microwave from the wall and placing it outside. To be clear, it was not the food in the microwave that was burning. It was a mechanical type of issue. GE gave us a case #***. This was a serious and dangerous situation. You need to find the other people with this microwave and warn them. * *** *** **** phone number for GE Electric insurance company.

We all have a bad cough that is just getting worse. It did a number on our asthma. GE wants the microwave. Isn't that giving up the evidence I have? Their lawyer called. He said Samsung made the microwave for GE. He wanted to know if the claim would be more than $50,000. If they have a lawyer, should I have one? The restoration fire company said the smoke was on all the rooms but the one with the door closed. The whole house has to get cleaned. They want their techs to see the microwave to determine the cause. Should I let them look, take pictures, but tell them they can't have it? If they take it away, they can deny responsibility. If I don't let them take it, they won't clean up the smoke from everything. We are going to the doctor because our cough and headache is getting worse. What exactly we breathed in we don't know but it is not getting better.

I purchased a GE Spacemaker Microwave Oven Model JVM2070SK02 in January 2007. I have had to have the magnetron replaced twice within two years after purchase. Currently, it will only cook for a few seconds and shut off. I am thoroughly disgusted with this GE microwave and do not want to put any additional money into this microwave. It cost $600 to purchase plus I have spent close to $300 on repairs. I had a $100 microwave that worked years, I gave away when I moved into my new house and there was an over the counter GE microwave in the house.

I had to have the magnetron replaced in this microwave oven also. Later, I replaced all of my white GE appliances with stainless steel GE appliances buying the $600 microwave. All the appliances in my house are GE appliances because I have always taken pride in buying American products. I no longer have faith in GE products given the microwave's performances. They should have a major recall on these ovens and start to make a more reliable product. I guess they don't care that eventually customers will no longer maintain loyalty towards their company when you keep getting burned. No pun intended.

My GE Spacemaker microwave oven is barely 3 years old for the past 4 months. It has been making a flashing light and crackling noise as if you put something metal in it which i did not. After making this noise at night, it caught on fire. A big hole burnt right on the right hand side of the microwave oven for no reason. Mind you this was not a item I used all the time. It was used rarely. so if I used it every day, it would have burnt up a lot sooner. It's a pie ce of junk for a lot of money. If I wasn't there monitoring it, my cabinets would have went up in flames.

Although my GE Space saver built in microwave is out of warranty, I don't expect it to set fires either.

My son oiled, poked holes and seasoned 2 potatoes and placed on a plate in the micro wave. Set for 20 minutes as we always do. Makes a nice quick baked potato. This time the fire alarms went off pulling us up from the den. As he got to the micro wave the inside was a blaze with smoke curling out the vents. He grabbed a hot mitt and took the black on the outside and glowing red internally, potatoes, plate and all outside.

We had to run fans and open doors to clear the smoke. It filled the 2nd floor of the house. I have never seen a micro wave bring potatoes to the appearance of embers from a fire. Of course the micro wave no longer works. I will be replacing with something safer. As it could have easily ended in a house fire and risk to life. I thought I should post this for others to see. Thank you.

I have used this Microwave/Convection for approximately 10 months (bought in October 2009 but didn't start using it until end of Nov 2009). It started making a very loud noise occasionally at first but now, it is loud all the time until I push clear/off button. I would like to know if this has happened to other owners.

In 1999, I purchased a GE gas wall oven, model JGRP17WWW, cost $850.00. In 2006, I had to have the motherboard replaced at a cost of $215.00. In 2007, it failed again and I had a service call of $68.58. This year (and last year), it failed again. I was told that the warranty was 90 days, period. I either have to repair it again or replace an expensive oven.

The oven heats up to 600 degrees, maybe more. I am afraid to use it and afraid to use the self-cleaning feature. I have tried all the recommended remote fixes, but it is the same. Moreover, it continues to heat even after it is turned off. It's a dangerous appliance.

It was dangerous and it could have started a fire. I purchased a GE wall oven in 2002. Today, 7/14/10, Sear repair cost of over $461 due to melted control board and bad ignitor. This should not have happened. It is very dangerous and can cause a fire and stoves usually last way over 20 years. This stove is actually not that old.

The front control panel (made of plastic) is directly above the vent for the wall oven. After about 9 months of use, the glue holding the panel in place releases and the panel starts bubbling up. Eventually, the buttons no longer work. Mine has been replaced twice already and is now doing the same thing. GE claims they have had no other complaints.

I bought a GE JTP70 wall oven. The plastic control panel started melting and has really gotten bad, nasty looking. I called GE but my 1 year warranty was up. I looked on the net and mine is not the only one that this happened to. It cost a lot to replace.


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