GE Service Contracts

The service man was here twice, once last week and this afternoon. Neither time did he fix anything. First, he thought the sprayer arm was loose on the dishwasher and he tightened it. I paid him $99.95 and when I ran the dishwasher again, twice, the same soap scum problem appeared. I called GE back and scheduled another appointment.

This time he came in and said, I would need a new dishwasher, because it would be too expensive to fix it. This was before he even looked at it again. When I asked him to give me an estimate, he said it would cost $320. I asked for what and he said it needed a new control board (I have no idea if that would fix the problem or not, since the issue seemed to be that the dishwasher did not get enough water.)

When I asked him for a print out of the charges, he only came up with a cost of $282 and he told me this was a cheap dishwasher and not worth repairing. He implied that no one should buy this dishwasher because it was bound to need repairs. I hope you don't sell cheap products that are not worth purchasing and will need constant repairs. I am very disappointed in your service and comments about your products and have real doubts if I will ever buy anything from your company again. This is no way to run a business!

I purchased 4 appliances in 2004 and 2005 from GE. I also purchased extended warranties for GE, which was sold to assurance solutions in 2003, finalized in 2008. I called in 2010 to find out I had no contract. It lapsed because of lack of payment. I had set the account up with automatic bank withdrawal. It was done every month, until 6/2010. I didn't realize it stopped until 2010. I called for repair. and found I had no contract . It later came out, that the account transferred over, but the payments did not. What happened to my payments, and when did they stop getting applied, and who got the payment, GE or Assurance Solutions?

What happened to my account? They were supposed to straighten this out, and they paid for an outside company to repair my refrigerator, then again my dishwasher went in 2010. I have no contract. This is very upsetting. They straighten this out and fixed my dishwasher, but wanted a large payment to reactivate my contract again, because the money was used for the other months of nonpayment. What about the months of payment, when I had no contract? So here I am again, dishwasher broken, no contract, not fighting again, and cannot buy another product, because if I had a contract, they would give me a discount because of contract. Now, I am **, and need to buy another appliance, and 5 years of payments gone, and who knows from 2008 to 2010. I made payments and had no contract, but now they want more from me.

I called GE a few 1/3/2012 because the magnetube on my profile microwave had gone out again. The lady on the phone explained there would be a 79 dollar service call charge but the part was covered under the 5 year warranty.

When the tech got here today 1-5-12, the charge ballooned to 190.00 for the call and labor. We called customer non-service and explained to them that I could have bought a new microwave for that cost and already have it up and running. The only recourse option they would give is to offer a rebate towards my purchase of a new GE microwave. After this experience and the microwave breaking multiple time, do they really think I want another one of their products? Also I may have to wait up to a month for my rebate and of course a manager was not available for me to talk to.

If they had simply agreed to have the tech take 10 minutes to swap the part, they would not have wasted an hour of his for driving and the 40 minutes we were on the phone with customer non-service. Thanks GE FU.

On 10-2-2010, my GE refrigerator was delivered from PC Richards. PC Richards' people and deliverymen were courteous. After delivery, I noticed refrigerator door stuck out a fraction of an inch more than freezer door and did not close tightly. Then a horrible squeak developed in door. It was very loud. I called GE on Oct. 4. Service call was made for 1 to 5 pm on 15th.

I was home from 12:30 on. I called 4:45 to see when he was coming. I was told he was running late, but would arrive. I called 5:15 and was told he would arrive after two more calls. At 5:23, serviceman called and said, "It's 5:30 and I am done for the day." He said he called several times and I must not have been home. (I received one short call at 3:15 from someone.) He said he would come 7:30 next morning. I was not going to be home after 7:45 and he said 7:30 or he was not coming. He had not shown up on the 15th and I could not be home the next day.

New appointment is Oct. 25th. Man said door sticking out was normal and I said it was not. Also there was a really horrible squeak. Man proceeded to get ready to leave. I told him he had to fix the squeak first. He said he had to get a tool from the truck but took off. I called customer service to tell them. Customer service apologized and said I would be compensated $100 for all the inconvenience and shabby treatment. A short while later, I called them again and a different person said there would be no $100 and she called to the man I originally spoke with and he denied this. PC Richards called another company, which sent a very courteous person who fixed the squeak.

GE should start a new leaf for 2012 as I have read all the other complaints about GE service and products.

Warning! Never buy a GE product if you can help it. We bought a GE refrigerator 7 years ago at home depot. A few weeks ago, the lower drawer for lettuce staring freezing the product. The temperature then started jumping all over the place and I could not reset. So, I tried to find an appliance repair person who would fix it. One company would not touch it. One stood there and just stared at it and said I didn't have enough food in it and then I got to talk to GE service center. It took one week to get a tech out here, another week to get the tech back while the part sat here for a week . They just called and rescheduled. Going on my 3rd week living out of a cooler. I will never never never buy a GE product again!

GE told me my dryer was not cost-effective to fix and it needed a heating element. However, it seemed cost-effective for them to take my contract money. They refunded $108 of the $372 of the contract.

Called Saturday April 30 to report broken Water Softener. Told repair would occur within 48 hours. Called Monday May 2 and told that the 48 hours started on Monday morning, they had no repair people for water softeners and I had to repeat my address 3 times even though it is on the contract. I told them that I had a service man who could work on the product within 2 hours.

Wed May 4 - they have still not called back. I call. They do not have a repair person but will not use mine. In the afternoon, they have a repair person for me. I call the repair person who had notified Service Advantage that they do not do water filters or water softeners. Thursday May 5, get permission to send my person who could have been there the prior Saturday. It is now Monday, May 9 and Service Protection Advantage has not contacted me about the repair or how to get reimbursed for paying my repair person.

Individual call takers appear to be in India. They have no authority to do anything except read a scripts and ask for your address and email. The individuals are nice but impotent. They have no sympathy for the situation or sense of urgency. Avoid Service Protection Advantage and GE Appliances.

After speaking to about 5 rude people at GE Zurich, they would schedule a service call this time for my Fisher Paykall dishwasher that was giving me an error code.

A service technician finally came out and said that the part, the float switch, was not available and they would swap out my 2,000 dishwasher for a GE profile. Second big mistake. Discovered later that the error code on the fisher Paykal was because the waste hose wasn't installed with a loop, air gap in it. After they installed the GE profile, it broke in 90 days. Called GE Zurich and they said that once they swapped out a unit, the extended warranty was terminated. OMG. They never told me this in advance. I would not have agreed to the swap out. The GE profile has now been broken 3 times in 2 years. The control module keeps going bad. I am giving up and throwing away a 2-year old GE piece of garbage and replacing it with a Bosch.

GE is junk and is the poster boy for why America is in free fall decline. Their customer service is appalling. Their products are junk and their warranty and standing behind their product is non existent. Don't buy anything GE. Don't buy an extended warranty. GE is junk! And they moved 35,000 jobs overseas, pay no taxes on 17 billion in profit. This company is a travesty and is at the forefront of green energy. Watch out America. You are being taken to the cleaners by this devilish company.

When we first called GE and explained to them that we renovated our kitchen and bought everything by them and three out of four things are broken within four years, I spoke with an Angela in the consumer advocate department and she agreed with me that that was unfortunate. She told me that she will only charge us 50% off of parts and labor and not charge the call out fee. Great! When the technician came on 2/2/11 and left us with an estimate, I immediately called Angela and told her everything and how much. He wanted to charge us $749 to fix our refrigerator and a knob on our stove. I thought that was ridiculous and called Angela again. She agreed and had me on hold for about 40 minutes while she spoke to a supervisor. She came back and told me that all I have to pay is $291.49 for both.

We made another appointment for them to come back out to fix it. When the technician came back, Ed, he keeps asking us how much did the company settle with us and when we told him, he got on his phone to try and reach Angela and couldn't. He then left our home because he couldn't speak with the person that made the deal. At that time, we've been without a refrigerator for over a week. After he left I kept trying to reach Angela at consumer advocate dept. Finally, I spoke with another person from the same department and explained the whole situation to her and she read the notes and told me she doesn't see what the misunderstanding is about. She said that she is reading and everything I told her is in the computer. Her name is Crystle in the same department. She then rescheduled us for the next appointment which was in two days time. The next day I got a call from Angela saying she wants me to fax her a copy of the technicians estimate ASAP. I did that around 2pm. Around 4pm, I missed her call and she left me a message saying after viewing the estimate, I have to pay $340. It was more than what we originally agreed but not too off so I was okay with it. At around 6:30, I got a call from her saying there's been a big misunderstanding with her supervisor and the amount she told me is wrong. She said that I have to pay almost $900 for everything. I don't need to go into how I felt.

The next day we got a completely different company from the yellow pages to see how much it will cost them to fix it and the technician told us that first of all there is nothing wrong with the compressor. And the problem with the refrigerator is covered by a factory warranty. He said that i need to call GE and have them come out and fix it for free. When i called GE again, I spoke with a Carolyn and explained to her everything and she said yes it is covered by a 5-year factory warranty. She ordered the parts and set the appointment for a week later so it gives the parts some time to get here.

The morning of our appointment, the same technician called us and was asking us if we sort everything out with the company and how much are we paying. I asked him why is he asking me that. He's working for the company and he has a computer to view everything. After I told him that everything is under warranty and is for free, he hung up and I got a call 30 minutes later from the company telling me that I have to pay 50% labor and parts. I don't know if they think we are making this up on our own. I have the saved message from Angela confirming the amount that we have to pay $340. I have an estimate from the other company telling me of something completely different that is wrong.

We've been without a refrigerator for almost a month because we've been jerked around by GE. I have two small kids and using a cooler for a refrigerator stinks. We don't have any money to go buy a refrigerator so in the mean time we are suffering. This is not right!!! Please help us!!!! I apologize for all the incorrect grammar and spelling. I'm just so mad, I want to get it all out.

I bought a GE Washing Machine Model No. WJR555OHTWW from Lowe's in June 2008. Exactly 2 years and 5 months later, the transmission went out. The one year warranty was expired, of course. The repairman said it would cost $383.50 to repair the transmission. This was $40.00 more than I originally paid for the machine. However, I've decided to go with the repair since they offer a 3-year warranty on their work and a new machine would leave me with a 1-year warranty again. I'm never buying GE again! And aside, when I married in 1994, a friend gave me her Maytag washer and dryer that she had since 1969. They both worked great and continued to work great for the next 7 years. They may still be working for all I know and my biggest regret is that I didn't bring them with me when I moved out of that house!

I have all GE produces in my home. Fridge, Stove, Microwave, and Dishwasher, all came with the house when it was built in 2000. About 2 years ago I was doing a research on GE for my washer/dryer which was purchased in 1997. And found My Dishwasher had a recall on it, then my microwave quit at the same time and found it had a recall also. So I call GE they helped me out with a "good deal" on the new Microwave and sent a repairman out for the recall on the dishwasher.

Well Within 7 months the keypad went out on the microwave So I called and told them that many of the key buttons do not work, they Said "Sorry but your 90 day warranty is up." I questioned the whole 90days wow I haven't been about to use the oven vent and now the light button has gone out too. So I told the lady on the phone, I would be ashamed to work for such a place as GE. They were the ones who sent me a piece of junk and now are telling me that it is not their problem. I will never buy another GE produce. I paid over $200 for the "good deal". More like $300 plus. Now I'm stuck with a product that doesn't work. Shame on you GE!! The Maker of the Microwave JVM1730DM1WM Manufactured in September 2007 Made in Malaysia installed in January 2008 went out in June 2008. And Visa would not honor their Extended Warranty (where they double the life of warranty doesn't not cover Microwaves).

In the spring of March 2008, my husband and I began to remodel our kitchen. We bought a new General Electric stove, refrigerator and microwave in stainless steel. The microwave has broken down and the touch pad is not working and the cost of replacement equals the cost of the unit. The refrigerator and stove are working but the "stainless steel" is beginning to tarnish after 2 years. We bought this item at Lowe's in state college and essentially, they have no interest in our problems with the purchase.

I just spent 32 minutes at the hone talking to Libby who transferred to Consumer Relations who kept me listening to music for 10 minutes. Then I spent another 25 minutes trying to find where I could contact [them] by conputer. Please phone me IMMEDIATELY for my complaint, BEFORE my guarentee runs out!

I bought a 5 year service contract. They subcontracted out to Service Protection Advantage. Despite the fact that the unit no longer performs well, and make horrendous noises, they refuse to service it until it completely dies. I'm not even sure my needs were understood, as I spoke with a person in Russia who seem to know only a few phrases written on a card, as he repeatedly used the same sentences over and over, in very bad English. I would have had a more sentient conversation with a tickle-me-Elmo doll.

I bought a GE Extended Warranty plan for 4 appliances at my house. My Dishwasher which is covered under the policy began to have a series of breakdowns starting November 2009. I called GE which sent out a 3rd party repair service and they ordered a new timer mechanism (the original was worn out). The new one arrived about a week later, it was broken. They ordered a new one.... about a week later they came in an installed the new timer. The dishwasher functioned again for about a week, then the same issue happened again (timer got stuck and the dishwasher ran for over 8 hours while I was out of the house).

Well.... the story just keeps repeating itself..... timer gets stuck, this time kitchen counter gets so incredibly hot from the dishwasher running non-stop for 8 hours plus (and imagine the amount of water and electricity was wasted...arrrghh!) that the counter top is incredibly hot the the glue that holds part of the counter top in place has become unglued and required more maintenance.

I call it in again. By the way...when I asked GE how many times they had been out, they had 2 times recorded in THEIR system when I had already had over 5 visits from the repair company.

The repair company ordered a new timer, installed it AND this new timer's mechanism to hold the knob (that you use to select a cycle to wash), doesn't FIT the new timer. I call GE, they tell me that the knob isn't under the warranty. So..... now I have this dishwasher with a knob that doesn't fit the timer and that I have to put it on and take it off manually each time (leaving just a big silver post hanging out of the dishwasher).

The timer breaks again (now you have to understand that I've had 5 different timers in the dishwasher since November). The new repairman says that the other thermostat (there were 2 in my dishwasher) is broken so he needs to replace that. He happens to have the part in his truck which was fortunate.

The customer service at GE has been shoddy at best. They've spent at least $1,200 to repair a $250.00 dishwasher that they said they would cover. AND, they have covered it and given ME THE PRIVILEGE of taking 5 days off work to be sure that I was here for the repairs during their 4 hour windows.

SERIOUSLY.... this is the cost effective way to handle this GE? The last customer service person was so incredibly rude (and I really did my best to just be kind amidst a tough situation), GE has probably lost me not only as a future appliance purchaser of their brand, but also as someone who will ever use them as my extended warranty company.

Summary: a total of 4 motors are involved. The first one degraded over time and sounded like a motorcycle; I called the extended warranty company and they agreed to contact A+ Appliance (3rd party company) and have them send out a technician. The technician diagnosed a bad motor and ordered one (7-10 days). When he came out to install the new pat, he opened the box and found that the motor had been damaged. Said he would order 2nd motor (7-10 days). I called A+ two weeks later; the technician had never ordered the part and had closed my open incident. A+ informed me that the technican had been fired and they had lots of problems with his final paperwork. They were able to get a new part out in 2 days.

The 2nd motor was then installed with no problem. It ran for 4 days and then ceased working. I called the warranty company, and they had to again contact A+ to set up appt. for me. When that technician came out to diagnose the problem and turned on the dryer to see what it was doing, the dryer immediately started smoking! We had to drag it out to my back porch, and the technician found that the motor had burned up and had almost causd a fire. He indicated that he would have to order another motor (7-10 days). I called the warranty company to request an overnighted dryer; they refused and said they would ship it normal methods (7-10 days).

About a week later, I received a call from A+ indicating that the warranty company had refused to order the part at all; instead, they requested that a service manager from A+ physically inspect the dryer to make sure that there was not an inherent "other" problem in the unit that might cause the dryer to fail. The service manager did come out and indicated that he could see no problem that would prevent another motor from working. However, now he had to put in a request for a new motor (7-10 days).

Again, I called the warranty company requesting an overnighted part; they refused. I waited 7-10 days and the service manager finally came with the now 4th motor. When he took it out of the box, he found that it was broken. He told me they would have to order another...yes, you guessed it...7-10 days. At that point, I spoke with Larry in Consumer Relations at length about this issue, requesting that I simply receive a new dryer, and that aside from a 4-day period before motor #3 burned up, I had been dryer-less since March 3rd!

Larry indicated he would advocate for me and see what they could do, and would call me back. He never returned my call. I followed up with yet another rep at the company, who saw from the case notes that Larry was unable to get any kind of approval, and that the company would order me another part...7-10 days.

I feel my dryer issue has fallen through the cracks in the system. It is unreasonable for me to have been without a dryer for literally, 12 weeks. I paid for the extended warrant, and received absolutely nothing in return to date. They refused to overnight any parts, so I continue to wait, no dryer. 12 weeks. Aside from a 4-day period, no dryer from March 3, 2010. Today is June 1, 2010.

We used to have GE extended warranties for all our appliances. It used to be a good value. I even got a dead fridge replaced for shipping costs. Then, recently, I needed a repair and found out I could no longer schedule it online, but had to call an 800 number and talk to someone not in this country. The next repair I had (okay, I confess, I will never buy another GE appliance, but I am keeping the ones I have until they die), the man in the other country (someplace where they speak Spanish) told me he could not find my contract, they would put a work order on it, and to call back in 48 hours.

Well, I had paid for the warranty. I wanted the repair, my appliance was broken, but I couldn't get any service. And, of course, they never called back. Eventually, I got a supervisor after days of calling. The supervisor said they had my warranty, but there were no providers in my area. I still naively thought I was with GE and I knew there were many GE service people in my area. I live in DC metro, so to tell me there are no providers in my area is beyond ridiculous.

I got the "call back in 48 hours" routine from them, at which point I pressed a little harder and found out that they were no longer GE, but another company entirely, who had decided to cut their costs and not use high quality technicians, but whatever cheap contract labor they could find. They promised to get back to me, but before they had called me back some 6 days later, I had gotten in touch with GE, got a GE technician out, who immediately fixed the appliance. Then I began the long, hard journey of trying to get a refund on all my extended warranties (I had 5). Although, I had two months on 4 of them and 6 months on one of them, my eventual refund, after hours of phone calls and several letters and e-mails, was about $10.60.

When I called, they told me that was because I had actually used the warranty services several times for service calls! GE tells me that when they sold their warranty services to Assurant, they assumed that Assurant would continue using their technicians. Well, like they say, to assume makes an *** out of you and me. To make it even more flagrant, I continued to get warranty sales pitches from these people in the mail, claiming it was GE warranty protection, with GE service that would give me peace of mind. There was no fine print telling me that this was not GE service. I have kept these notices and all my correspondence, but it only makes me angry. They took my money, and they cheated me.

I am never buying a GE appliance again, and I am never buying warranty service because it can apparently be sold at the drop of a hat to people who are not in your area (let alone the USA), who have no clue about what is going on and who are paid to read from a script they really don't understand. I live within 15 miles of the nation's capital, millions of people around us, and these folks in some country hundreds of miles away tell me there are no service providers in my area and I need to wait 48 hours before they can find someone? And I get someone 5 minutes later on my own, paying real dollars? Give me a break. Do not trust GE warranties! The whole thing is a scam!

I bought an extended warranty for my dish drawers. I called GE to have it repaired. I had repair men from 3 GE authorized repair services come to fix the dish drawers. One company came 9 times, another came 1 time and the third has come twice. The dish drawers are still broke. In fact, they are worse than they were before they were worked on. I called GE to replace it as I've waited in 12 times for repair men to fix it and is still not fixed. It is a lemon and they will not replace it yet. I have another repair coming this week again. My advice is don't buy the extended warranty. It's not worth your time, aggravation and money!

Our builder purchased a one year extended warranty for our appliances. I have the contract in front of me (mailed from this service agency) but have not been able to schedule a service. It seems I am not in the system. I have spoken to numerous people to no avail. The GE telephone/internet system is a circular nightmare, meant to frustrate consumers. All numbers lead to a central number that is constantly overloaded and, in the end, not helpful. I would never buy a GE product of any kind. I am currently working with a representative who is telling me that, although I have all of the necessary paperwork, they never put me in the system. It is my obligation to wait 24-48 hours for them to do this before I can schedule a service call!

Since the purchase of a Dacor Dishwasher model #ED30SCH in 1-26-2008, we have had it repaired 5 times. Twice under its 1 year warranty and three times under the GE extended warranty. The dishwasher repairmen sent from different companies have all repaired the same problem 3 times now (F1 inlet valve). I was informed by Dacor that 3 repairs in one year may constitute a complete replacement of the dishwasher. We have not had 3 repairs in one year yet since date of purchase but so many problems with the same part over and over?

Also, as of today's date, the dishwasher has been repaired twice in one week in the same year. The appliance store we purchased the dishwasher from has since closed its doors. There has been no economic or physical damage, however, the inconvenience and stress is incredible between the dishwasher and incompetent repairmen.

It was my understanding that GE had the best products on the market. I do not beleive that the best product should only last one year. I have had a smaller Sharp microwave that worked for more than 3 years without any problems. This being my first home, I am not prepared financially to either pay for the repairs or buy a new GE microwave.

A service contract of five years was purchased for $694.76 on the Asko WCM 1812 combo washer/dryer. GE has been denying service. So far they have stalled for 6 weeks by not returnng calls etc. Now they claim they will not provide the service paid for unless a letter is sent from the building management authorizing this repair. By demanding this they are denying service. The cost of the contract was expensive and was purchased thinking the machine would be covered for it's life.

Bought an extended warranty, paid in 3 payments, accidentally overpaid one payment. GE sent me letter Aug. 8, 2009 saying they had applied toward extending the service contract, which won't be for years. Said that if I wanted refund, to call. I called the day I received their letter and was put on hold for over one hour. Called 3 more times and same thing happened. Sept. 21, 2009, wrote letter asking for refund. Never heard from them, never got check.

Oct. 21, 2009, called, waited 10 minutes, got a rep, told him what I wanted, said he had no one available to talk to me and that he would transfer me to consumer affairs. As I am writing this, I have been on hold for 46 minutes. WHAT RECOURSE DO I HAVE OTHER THAN TAKING THEM TO SMALL CLAIMS COURT?!!!!!

On 6/29/09 had a follow-up service call for my freezer. (Not working). This was the second service call in June. The previous repair did not rectify the issue. At approx. 1PM the service tech arrived. He was abrupt and told me he was on a schedule and did not have a lot of time even before he looked at the appliance. He asked me for previous paperwork and what had been done oin the refrigerator. I told him and said at the moment I did not have the paperwork handy. The refrigerator neded to be pulled out from the wall. (I have had service on the refrigerator many times before and was never requested to pull it out). He claimed he could not pull it out and his shoulder hurt. I told him I would call my husband to pull it out. He was working up the road and could come within 10 minutes.

My husband came and proceeded to pull out the refrigerator, He then told us he was out of time and gave me a phone number to call to have the service tech or himself come back later. In the mean time I had water leaking on my floor. I called the contact number and was told that no one was allolwed to come back and that they could not schedule me until Monday and that I could call the next ,ormimg to have a sub-contactor (Mr. Appliance come out..

I then contacted Consumer relations several times. They had no previous information on my service issues and basically told me to call back the following day. They were rude and refused to give me to a supervisor. They also claimed there was no email contact or higher level supervisor that could resolve the situation. On 6/30/09 I made several other phone calls to GE Consumer relations and was told that they could not come before July 6th but I could call back on 7/1/08 to see if they could move my service appt. They alslo claimed at this point that I was was not told about Mr. Appliance (as a sub-contractor) and that they did not allow them to subcontract after I was told that this could be done. I also asked to speak to a supervisor and the person told me this was the highest level I could appeal to but gave me a Address to send a written complaint. I was spoken to rudely and was not able to resolve the issue. I currently have no freezer and have lost over $400 in food and due tio their incopetence and poor customer service.

Several months ago I purchased a GE service contract. The agreement for 3 appliances was 10 equal payments charged to my credit card. There was no interest if paid for within a year. Recently when I went to use the contract I was told it had been canceled. After I put the pieces together I realized that the credit card I had used had been charged once and then was issued with a new number. LL Bean did this for security reasons and not as a result of my request. I caught most things that were automatically charged to that card, but missed the GE Service Contract.

They sent me a bill and we paid twice the due amount, but we missed their deadline by 2 weeks. They canceled the contract. In any case my husband pays those things so I never knew what was going on until I tried to use the contract. We certainly messed up, but my complaint is two-fold. First they were very rude to me about the whole thing. Secondly, in talking to a friend she told me that the same thing had happened to her-my point is that I think that they are quite happy to take your money and then cancel your contract the first chance they get. I don't know, maybe it's just sour grapes on my part, but it just seems very coincidental that this happened to my friend as well.

G.E. Service Contract # 3096715064. I purchased a extended service contract on my Projection TV. On 6/8/08 I made my first call to request service. It is now 8/1/08 and I still don't have the TV fixed. During this time the service tech. came to my house told me he had to order parts. When returning with the parts it only worked for one day. The tech. ordered more parts. When returning with them he said I needed a differant part and he would return in 1 week.

However after the week I called him to ask about it he said that GE hadn't given him the approval to do addtional work. I called GE they said the approval was in and the part will be in on 7/11/08. On that day I called and was told the part was back ordered and it would come in on 7/30/08. On 7/30/08 I called the service tech. omly to find out that he has close the shop until 8/11/08. I called GE back they told me that they didn't know where the part was but would look into it.

I still havn't heard from them. This ordeal has been going on for 8 weeks and I feel like I'm getting the run around. I have ask to speak to differant manament but have been told I will have to put it in writting that there is no one esle to talk too. GE has told me I could rent a TV for up to $50 per week but if I had done so I would be $400.00 in the red. I don't trust that I would recieve a refund in a timly manner.