Complain about a product or service

GE Service Contracts

Chris of Saratoga Springs, UT November 18, 2009

Our microwave that came installed in this our first new home had a one year warranty that ended in September. Approximately one month later it stopped functioning for no apparent reason. When the warranty service was contacted I was told that I could get an extended warranty, but the current malfunction would not be covered.

It was my understanding that GE had the best products on the market. I do not beleive that the best product should only last one year. I have had a smaller Sharp microwave that worked for more than 3 years without any problems. This being my first home, I am not prepared financially to either pay for the repairs or buy a new GE microwave.

therese of new york, NY November 17, 2009

A service contract of five years was purchased for 694.76 on the Asko WCM 1812 combo washer/dryer. GE has been denying service. So far they have stalled for 6 weeks by not returnng calls etc. Now they claim they will not provide the service paid for unless a letter is sent from the building management authorizing this repair. By demanding this they are denying service. The cost of the contract was expensive and was purchased thinking the machine would be covered for it's life.

Melinda of Clinton, CT October 21, 2009

Bought an extended warranty, paid in 3 payments, accidentally overpaid one payment. GE sent me letter Aug. 8, 2009 saying they had applied toward extending the service contract, which won't be for years. Said that if I wanted refund, to call. I called the day I received their letter and was put on hold for over one hour. Called 3 more times and same thing happened. Sept. 21, 2009, wrote letter asking for refund. Never heard from them, never got check.

Oct. 21, 2009, called, waited 10 minutes, got a rep, told him what I wanted, said he had no one available to talk to me and that he would transfer me to consumer affairs. As I am writing this, I have been on hold for 46 minutes. WHAT RECOURSE DO I HAVE OTHER THAN TAKING THEM TO SMALL CLAIMS COURT?!!!!!

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