Complain about a product or service

GE Service Contracts

Melinda of Clinton, CT October 21, 2009

Bought an extended warranty, paid in 3 payments, accidentally overpaid one payment. GE sent me letter Aug. 8, 2009 saying they had applied toward extending the service contract, which won't be for years. Said that if I wanted refund, to call. I called the day I received their letter and was put on hold for over one hour. Called 3 more times and same thing happened. Sept. 21, 2009, wrote letter asking for refund. Never heard from them, never got check.

Oct. 21, 2009, called, waited 10 minutes, got a rep, told him what I wanted, said he had no one available to talk to me and that he would transfer me to consumer affairs. As I am writing this, I have been on hold for 46 minutes. WHAT RECOURSE DO I HAVE OTHER THAN TAKING THEM TO SMALL CLAIMS COURT?!!!!!

Marsha of Toney, AL writes:
I would like others to be aware that when you buy a service contract on GE appliances, they are not (always explicit) about the kind of service they provide for you.

I live approximately 15-20 miles from Huntsville, AL in the rural area of Madison County. I had purchased the service contracts for every GE appliance which is everything from Washer, Dryer, Dishwasher, Refrigerator, and Oven Hood.

I found out that they could only come out on Tuesdays. This includes service for my refrigerator. They also charge $30.00 if an independent service contractor comes out and needs information about how to repair your GE unit. Even in an emergency situation where you would lose hundreds of dollars in food. You still have to wait until Tuesday. That is only if they have openings for that particular Tuesday.

This was never explained to me.

I will not ever purchase a GE product as long as I live. Please pass this information along to anyone considering purchasing appliances and service contracts.

I lost time from work and was a slave in my home waiting for the repairman. When the icemaker malfunctioned in the refrigerator which was less than 1 year old, it destroyed our flooring. I had to run all over town to get estimates for new flooring. I cost me a deductible with my homeowner's insurance. The GE repairman was quick to offer the advice to making a claim to our insurance company.

Dorothy of Mount Royal NJ writes (10/31/02):
I bought a house with all GE appliances (fridge, microwave, dishwasher, range, washer, dryer). Twice I needed service on the icemaker. GE factory reps do not show up for scheduled appointments and there are no authorized GE dealers in my area (Mount Royal NJ 08061). The 1st repair took 6 days of waiting for a serviceman, the 1st day he did come and had to order parts; the 2nd, 3rd, 4th, and 5th day were total no-shows. The 6th day he also did not come as scheduled but came after 6 (a time they would not schedule for me).(This was over almost a full-month period of time.) When I needed service this 2nd time, I was scheduled for 8 to Noon today and I started calling them at 11:20 to make sure I wouldn't get stood up as I did previously. Well, no-one ever came. I don't want to deal with the factory reps anymore but am being told no GE factory authorized dealer comes to my area. Where does that leave me?

If I hadn't had someone staying here with me for the 1st repair, I would have lost SIX full days of work! That's absurd. Today I lost a day of work and the icemaker still needs servicing. GE says they will come Mon. between 7 and 8 (I have my doubts) which means I will again miss work as I work an hour away and start at 7:30. What can be done about this problem? Everyone I deal with at GE tells me they have no control over the servicemen; the dispatcher told me (at about 5:30 PM) the computers on the trucks broke down so the serviceman didn't even get my call! The call was scheduled 3 days prior.

Nancy of Flower Mound, TX (5/18/02):
I signed a contract with GE Service Management, Inc. for a "Fix 6" appliance contract. For a monthly payement, this company would cover any functional problems I experienced with the following appliances; built in microwave oven, washer, dryer, kitchen refrigerator, dishwasher, and oven/cooktop/range. Today went I called to place a service request for my oven, I was told that only my cooktop was covered. That the oven/cooktop/range is considered three seperate units, and this company has decided for me that my cooktop was the unit that they would cover. I feel that this is a total misrepresentation of the contract and that this company is scamming people that sign-up for thier service.

Karen of Santa Rosa CA (10/23/01):
I purchased a service contract on my stove, range hood, and dishwasher. I purchased it because of the following which I read in the brochure: "You can depend on quality service whenever you need it. With GE service protection plus you can have confidence that you'll receive prompt, reliable service from highly skilled technicians. Service that's arranged as quickly as possible, convenient hours to suit your busy schedule."

I experienced nothing like the above mentioned. I called on Monday, October 15 and they said they could not get to my home for a week because of the area I live in. So, I agreed to Monday, October 22. In the meantime I called their customer realations dept to let them know I was not satisified with my service. I spoke to someone named Curtis who said he would try to get me service for Friday, October 19, he said he would call me at work or home and leave a msg if the technician would be able to make it. Friday 10/19 there was a msg on my machine that the service tech was on his way, I obviously was not informed he was coming or I would have made the effort to be home. So I had to call and argue about getting my appt for Monday October 22 back in the book. I was speaking to a manager at the time (I didn't get his name) but he confirmed my appt for Monday was still on.

I took the entire day off of work since they told me I needed to be home from 8AM-5PM (I thought they could only give a four hour range). So, I called to confirm my appt in the morning, It had been cancelled. That's funny nobody told me. So I called the service contract line and waited on hold for 30 minutes, then I argued with someone named Gene who proceeded to tell me they only have service in my area on Tuesday and Thursday, which is not mentioned in my service contract. I told him I wanted to see a technician at my house that day. So apparently to get me off the phone he said ok, you will have service between 12PM-5PM. I never had service that day.

I am thoroughly disappointed, it seems as though GE wants money for service contracts but does not want to fulfill them. They sent me the offer and I beleive they are obligated to fulfill it. My contract does not state service on Tuesday or Thursdays only. I've been emotionally drained by this experience, I've spent hours on the phone trying to solve this issue. The only resolution I've come to is to never by GE appliances again, and to pass this on to anyone considering to do so.

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