Complain about a product or service

GE Service Contracts

karen of Belle Harbor, NY February 16, 2010

I bought an extended warranty for my dish drawers. I called ge to have it repaired. I had repair men from 3 ge authorized repair services come to fix the dish drawers. On company came 9 times, another came 1 time and the third has come twice. The dish drawers are still broke. In fact they are worse than they were before they were worked on. I called ge to replace it as I've waited in 12 times for repair men to fix it and is still not fixed. It is a lemon and they will not replace it yet. I have another repair coming this week again. My advice is don't buy the extended warranty. It's not worth your time, aggravation and money!!!

SHARON of APPLE VALLEY, CA January 22, 2010

Our builder purchased a one year extended warranty for our appliances. I have the contract in front of me (mailed from this service agency) but have not been able to schedule a service. It seems I am not in the system. I have spoken to numerous people to no avail. The GE telephone/ internet system is a circular nightmare, meant to frustrate consumers. All numbers lead to a central number that is constantly overloaded and, in the end, not helpful. I would never buy a GE product of any kind. I am currently working with a representative who is telling me that, although I have all of the necessary paperwork, they never put me in the system. It is my obligation to wait 24-48 hour for them to do this before I can schedule a service call!

Adam of Modesto, CA January 11, 2010

Since the purchase of a Dacor Dishwasher MODEL#ED30SCH in 1-26-2008 we have had it repaired 5 times. Twice under its 1 year warrenty and three times under the GE extended warrenty. The dishwasher repairmen sent from different companies have all repaired the same problem 3 times now (F1 inlet valve).

I was informed by Dacor that 3 repairs in one year may constitute a complete replacement of the dishwasher. We have not had 3 repairs in one year yet since date of purchase but so many problems with the same part over and over? Also, as of todays date the dishwasher has been repaired twice in one week in the same year.

The appliance store we purchased the dishwasher from has since closed its doors. There has been no economic or physical damage however the inconvience and stress is incredible between the dishwasher and incompetant repairmen.

Chris of Saratoga Springs, UT November 18, 2009

Our microwave that came installed in this our first new home had a one year warranty that ended in September. Approximately one month later it stopped functioning for no apparent reason. When the warranty service was contacted I was told that I could get an extended warranty, but the current malfunction would not be covered.

It was my understanding that GE had the best products on the market. I do not beleive that the best product should only last one year. I have had a smaller Sharp microwave that worked for more than 3 years without any problems. This being my first home, I am not prepared financially to either pay for the repairs or buy a new GE microwave.

therese of new york, NY November 17, 2009

A service contract of five years was purchased for 694.76 on the Asko WCM 1812 combo washer/dryer. GE has been denying service. So far they have stalled for 6 weeks by not returnng calls etc. Now they claim they will not provide the service paid for unless a letter is sent from the building management authorizing this repair. By demanding this they are denying service. The cost of the contract was expensive and was purchased thinking the machine would be covered for it's life.

Melinda of Clinton, CT October 21, 2009

Bought an extended warranty, paid in 3 payments, accidentally overpaid one payment. GE sent me letter Aug. 8, 2009 saying they had applied toward extending the service contract, which won't be for years. Said that if I wanted refund, to call. I called the day I received their letter and was put on hold for over one hour. Called 3 more times and same thing happened. Sept. 21, 2009, wrote letter asking for refund. Never heard from them, never got check.

Oct. 21, 2009, called, waited 10 minutes, got a rep, told him what I wanted, said he had no one available to talk to me and that he would transfer me to consumer affairs. As I am writing this, I have been on hold for 46 minutes. WHAT RECOURSE DO I HAVE OTHER THAN TAKING THEM TO SMALL CLAIMS COURT?!!!!!

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