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GE Refrigerators: Cooling Problems

GE Appliances • GE Coffee Makers • GE Dishwashers • GE Icemakers • GE Microwaves • GE Spacemaker Microwaves • GE Slow Cooker • GE Ranges • GE Refrigerators • GE Washing Machines • GE Water Heaters • GE's Service Contracts --- News • GE Ice Dispensers Serve Up More Than Ice

Patrick of Beltsville, MD June 16, 2009

We received a GE Profile french door model #PFS22SISBSS as a repacement for a LG that was under a GE 5-year extended warranty. The LG failed after a year and a half, six months after its manfacturer's warranty expired. Now, a year and a half later, the GE failed. In both failures, the freezer kept working but the refrigerator went dead. I now suspect that GE and LG are in bed and make each others products.

In addition, the 5 year warranty is not transferable to the replacement! We now have no protection with what we thought was a 5 year warranty. Beware, you must renew your contract if GE replaces your refrigerator. We were never advised of this by anyone from GE. !

Indi of Dix Hills, NY July 1, 2009

Move into our new house Jan 07 and the old owners told us that the GE refrigerator was only 2 years old. They purchase it when they move into the house. It only lasted 6mths. Purchase a new GE refrigerator (Mainly trying to get the same thing so that it would fit) and it stop working in less than 2 years. Called GE was the lady on the phone explain that they are getting a lot of complains like this. However they we no recall for my model number (GSL22JFPHBS). This is my last perchase with GE.

Claude of Fanwood, NJ June 29, 2009

Intermittently the freezer heats up over 55 degrees F. then the freezer will refreeze. Ice melts, food melts, icicles form when temp goes down below freezing. At one point there was an ice sheet on the bottom of the freezer floor but we unclogged the drain hole.

I have a thermometer that rings or flashes when the freezer temp is above a set temp so I tracked it for a couple days but I was told it meant nothing.

Over the past two months we have has 6 different repair men nine different times to repair the problem. Only once did a GE repair rep. have a computer to plug into the fridge and see a problem. The problem is still not fixed.

I cannot get a repair rep. to my house when the freezer id over 55 degrees. I will schedule someone for the next day (between 9am and 5pm). The company calls at 4pm on the scheduled day to reschedule for another day.

Cannot get a repair rep. this week. Today is Monday. I am told one could be at my house Friday between 9am and 5pm. Last time I was told that, the appointment was cancelled.

Lewis of Queen Creek, AZ June 17, 2009

I have a Monogram icemaker, Model ZDIS15CSS that is 2 years old. There is a serious design flaw in the water recirc pump that can cause a fire. My lower bearing on the pump seized which caused the rotor to lock up. This caused a condition known as Locked Rotor Current where the motor continues to draw maximum power (trying to make it turn) but it will not turn. The current to the motor caused the entire motor to heatup and glow red hot. The heat from the motor caused all ice to melt and made the inside of the icemaker seem like a blow dryer. I couls see the motor glowing when I opened the door.

Having both a mechanical and electrical engineering degree provides my insight to this issue. I disassembled the unit only to find that there is no protection for the motor as far as overload contacts or a fuse. Another finding was the pump design is idiotic because it is an AC motor that is unsealed and gets exposed to water and humidity - BAD DESIGN!

I contacted GE Monogram Consumer Relations to alert them to the potential fire hazard this can cause. They transferred me to the GE Answer Center, who transferred me to GE Consumer Relations. The GE Consumer Relations said they did not know about this issue, and told me if it was important the government would issue a recall, not them! Next time, they might want to try a DC voltage pump with protection to shutoff power to the motor when it overloads.

Ann of Incline Village, NV June 27, 2009

We purchased a very expensive GE Profile stainless steel refrigerator in 2006. Our Kenmore fridge lasted 25 years and decided it was time to go to refrigerator heaven. As we are going to remodel our kitchen and I liked the look of the GE Profile line, we decided to purchase a refrigerator with the intention of getting all Profile appliances for the kitchen. This refrigerator is the worst appliance we have ever owned. It is unbelievably cheaply constructed. The drawer runners are plastic and cannot hold the weight of a usual amount of produce.

The following things have broken: drawer runners, closing mechanism which keeps the doors securely closed (broke twice) bins on the doors which hold dairy produts and the mother board. We are a couple of folks in our late 50's. We do not have children abusing the fridge. We are extrememly careful people who understand the need to take care of household items for a long and useful life. We highly recommend you do not buy this product. GE was extremely unhelpful in every respect.

Johanna of Belleville, MI June 25, 2009

October 2001 I bought a GE side-byside refrigerator for 1200.00 from Lowes. Water has leaked from freezer onto floor. Two days ago all items in freezer were starting to thaw.

I called the GE Refrigerator hotline. The person who answered after taking the serial number and model number states that threre is a known problem since 2004. This is when GE started replacing/repiring the units free of charge. In 2007 they stopped repairing and was only replacing them. That stopped March 2008.

My unit which is still under warranty for the compressor will not be repaired at GE's expense. I can get it repaired but GE will not honor the warranty on the compressor. The only offer of culpability is that the will give me a 400.00 credit to buy a new 20 cubic foot GE unit. My other unit was only 8 YEARS OLD! What make them think I am going to put forth another 600.00-800.00 to buy another piece of JUNK that will only last 3-8 years.

Annette of Plymouth, MI June 24, 2009

My husband and I bought a new home with all new GE Appliances in it. The stove,range, refrigerator, oven, microwave, dishwasher and disposal..everything! So far within the three years we have had to have every appliance serviced after the one year warranty ran out. We have had the fridge serviced three times now. The latest is today, three days before my husband has to have serious brain surgery. It is going to cost us another 345 we can't afford. GE claims there is nothing they can do and they are sorry for the inconvienence.

Sandra of Birmingham, AL June 20, 2009

My problems with the G E refrigerator sound very much like a couple of complaints that I have read on this site.Mine is a side-by-side refrigerator/freezer (model-GSS25LGMFWW). The complete unit has stopped cooling and freezing food. I have lost all the food in the freezer section and well, I have put some of the items from the refrigerator in a cooler on ice hoping I can keep what I need to use cold until the repairman comes Tuesday. Today is Friday. GE could not get anyone out sooner.

I am concerned that this seems to be an on-going problem for GE. I bought this refrigerator in 2002. I don't understand why it would be going out so soon. When you pay 1500 for a refrigerator you expect it to last longer than 7 years, really. If something is wrong with a particular part, it seems to me G E would do a "recall" and fix the problem. I tell you I will think many times before purchasing another G E product. I am really disappointed in GE for this. I thought I was purchasing a "good" refigerator.

Sandra of Birmingham, AL June 20, 2009

My problems with the G E refrigerator sound very much like a couple of complaints that I have read on this site.Mine is a side-by-side refrigerator/freezer (model-GSS25LGMFWW). The complete unit has stopped cooling and freezing food. I have lost all the food in the freezer section and well, I have put some of the items from the refrigerator in a cooler on ice hoping I can keep what I need to use cold until the repairman comes Tuesday. Today is Friday. GE could not get anyone out sooner.

I am concerned that this seems to be an on-going problem for GE. I bought this refrigerator in 2002. I don't understand why it would be going out so soon. When you pay 1500 for a refrigerator you expect it to last longer than 7 years, really. If something is wrong with a particular part, it seems to me G E would do a "recall" and fix the problem. I tell you I will think many times before purchasing another G E product. I am really disappointed in GE for this. I thought I was purchasing a "good" refigerator.

Steven of Acworth, GA June 19, 2009

Our refrigerator was losing cooling on the frige side of the GE double side unit. We called Reliable Appliance and Refrigeration in Alpharetta GA.

They sent two repairmen out to check the unit. They spent half an hour to clean the coil. During the repair my wife asked them how much this repair would be. They said around 200.00. When I got home my wife was asked to write them a check for 677.00. She asked them for any parts replaced and they didn't have any. 677.00 for nothing more than a coil cleaning. I cancelled the check and told them I was going to pay them for the service charge and nothing more. They called my wife screaming and threatening her 12 times. Now we get a letter from them saying we are going to be arrested for non-payment.

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