GE Refrigerators: Cooling Problems

We are pretty much experiencing many, if not most, of the problems already described by many of your previous victims. I think that perhaps we should file a class action lawsuit against GE for selling this lemon. My husband and I are frankly concerned at this point, that this product is so bad that we wonder if it will set on fire next, because that's the one thing that hasn't happened yet. With the amount of money we keep putting into fixing it, it would have been cheaper to invest in building a time machine.

Any lawyers interested in this type of problem? We are serious about a suit. At this point we are concerned that this could be a potential fire hazard and have decided to simply replace it. With two little ones, it's not worth the risk. But we will never again by another GE product! Unless there is a massive recall! Please post on Facebook, Twitter, CNN, any media outlet that will listen. I am tired of the lack of responsibility on behalf of GE! Shame on you!

I have a GE Profile with a bad motherboard. It quit cooling the freezer and the refrigerator compartment. My old Whirlpool in my garage is still working fine after 16 years, and this expensive piece of junk quit just after 4 years. I lost much food and time. No one should sell these things!

Consumers affairs, how many comments about GE refrigerators do you have to get to have a recall on them? I have major problems on my side by side refrigerator. No water coming out and ice-maker not working. I am tired of using a blow dryer to get water. The filter is clean and there's no problem with it, just the way GE made the expensive refrigerator! Can't you help all these people with complaints? It was rated as 5 star and it's a lie.

I had a problem with my freezer not cooling or making ice. They replaced the motherboard and fan. Now I have in my refrigerator black mold and I constantly have water collecting at the bottom under the drawer. One star is the lowest I can give. I have only had this refrigerator for 4.5 years. I have a LG that I have never had a problem with in the house I turned into rental. I will never buy GE Profile again. I have their double convection ovens and have had multiple issues with and service calls with it.

I only gave one star as zero was not an option.

A disaster. A very expensive GE profile side by side has needed motherboard replacement three times in three years at considerable cost because somehow or other the much ballyhooed warranties don't seem to apply. Wish I'd researched this before purchasing as I see now that these issues are endemic. GE should be ashamed to sell these things and I, for one, will never purchase another GE appliance.

Freezer is warming, while refrigerator is freezing lower shelves and vegetable bins. I will have to call for repair or replacement. Consequence is wasted food.

I bought model PFS22MISBWW French door refrigerator 4.5 years ago and the motherboard was out, it quit functioning. I'm not alone. This seems to be a huge problem, maybe class action size. I need to replace the board at $195.00 each.

I have a GE Profile Side by Side Refrigerator counter depth size. I bought an extended warranty. The refrigerator has been sweating and dripping water constantly. The ice in the ice maker was melting, refreezing, and sending frozen waterfalls through the freezer. Mold has developed throughout the refrigerator's side. There have been about six service calls. One of the service people said that he had one like this before and they couldn't fix it. The latest call was today. The dripping continues and I don't think there is a fix for this.

This has been going on for over six months. I will be contacting the warranty company again next week. I think this is a lemon. I really hoped that there would be an answer, and I have wasted a huge amount of time on this - a $3,000 refrigerator!

This is to follow up my post on November 30 regarding GE profile bottom freezer ****. GE replaced this unit on December 8, 2011 with model number ****. I thank GE for doing the right thing. I hope all the other folks on this website have the same results with GE. I hope this unit to last longer than 8 months.

This profile Side by Side is horrible! There is ice developing in the lower section of the refrigerator, and the water is pooling. There is mold in the refrigerator. I have never had a problem with a refrigerator in the first 2 years of purchase.

GE is the worst ever, no stars if it was an option! We will never purchase another GE appliance. Our Profile Side-by-Side that we purchased in 2007 has had the motherboard replaced and a service tech out 2 times for sweating inside the unit and pooling water inside the refrigerator. Now we have mold growing inside and the repair tech says that there is nothing they can do. GE needs to recall these refrigerators.

Bought GE Profile bottom freezer model pfsf6pkxeww 3/11/11. Frost in freezer started June 28, GE repaired gasket on drawer. July 6, GE repaired right and left springs on drawer. August 12, GE repair moved frost sensor to new position in drawer. Nov. 30, GE repair came and called tech, Advice group. They advised tech to clean frost out of unit and close ticket out as repaired. I had great expectations when I bought this unit. Now, I would advice to not buy GE Profile bottom freezer. GE has a problem, they don't know how to fix, which I find unacceptable.

GE is a joke. I bought a new GE Profile counter depth and had continuous problems like shelving falling out, erratic cooling, water dispenser broke, lighting went out, ice maker broke, leaks water into freezer, faulty insulation generates condensate that drips pools of water all over wood flooring from multiple locations, erratic temp control in freezer, frozen food defrosted, mold in refrigerator.

This causes lost food, warped flooring, moldy food, sick kids. I will never buy GE again and I will tell everyone I know.

No stars! We have heard many parts for GE refrigerators are made by Samsung of Korea. We bought a Samsung and had the exact same problems described here by many others. The cold section at coldest possible was warm. A technician came out, replaced a circuit board. Very quickly, the same problem recurred. They sent out a different repairman. He said "Oh, they have nothing but trouble with this model! " He filed his report. Since the refrigerator was only 3 months old, we were advised to cut off the power cord at about 12", keep plug attached, mail it in for a full refund. We were then stuck with a dead refrigerator that looked nice, but was worthless. We thought it very peculiar they did not offer to exchange for another model or do anything at all to retain us as a customer.

Thought the GE Profile would be top of the line, we have limited income, so this was a major purchase. We are thankful that we decided to get the extended warranty. We bought the refrigerator, PFS22MBSWW on December 7, 2006 and problems developed immediately. Home Depot brought a "loaner" until the problem was fixed.

The icemaker that was installed later has never worked properly. The plastic latch on the door broke off. The shelve support broke, and thus, the meat tray cracked. I could never depend on the temperature; the freezer would not keep ice cream because of the variable temperatures. I thought I was not closing the door well or something was blocking the seal.

We have dealt with this for the past five years, and the system has failed completely. My warranty is out in December, and after reading the other consumer reports, I see no hope for this refrigerator. I have been waiting for about 3 weeks for an authorized serviceman from GE. I think it is shameful that the GE company has not replaced this product or refunded its customers.

I have a GE Profile stainless steel refrigerator ($3000) that I bought from Sears, Sacramento, CA. I have suffered the same problem as all of these other people. The fridge is "sweating", the ice is melting repeatedly in cycles in the freezer section, and the temperature in the refrigerator is cycling in a warm cycle. Also, there is black mould in the fridge. The food was thrown away. As soon as we bought the refrigerator, "the filters were no longer available". We paid hundreds of dollars for 3 technicians and 2 different "converters" that didn't work later. It is obvious that companies selling these lemons are aware of the problems. But they keep selling them to unexpected innocent people. And then when the people have a problem, "the manager doesn't take phone calls, write a letter to the manufacturer, etc". There are bunch of ** and morals in the toilet. Let's talk to KCRA and let the public know what a rip off this is.

I have a 3-year old GE profile fridge. Double doors on top and freezer on bottom. It stopped cooling about 4 months ago. I paid $500+ to have the computer replaced, etc. It's not working again. I will not buy a GE appliance again.

I purchased a GE French Door Refrigerator and a GE Ceramic Top Stove on July 9, 2011. The refrigerator made loud clicking and whirring noises so I read the troubleshooting info that came with it and it said some noises are to be expected while it is new. So I left on a trip up north from July 16 to September 1. When I came back, the noises were as loud as ever so I called Home Depot, they gave me the GE service number, and I called that number. The first customer service person was obliging and scheduled a technician to come to my home the following week. A few hours later a very officious (and not too bright) person called from customer service and said the noises were simply the compressor keeping my refrigerator up and running properly, and there was nothing a technician could do so the appointment was being cancelled. When I asked her a simple question about whether it could be caused by the ice maker not being disconnected properly, she obviously had no idea what I was talking about.

My wife and I give it no stars! Our GE Profile refrigerator model number PFSS5PJXCSS with serial number DS302777 is two years old and everything is falling apart in it. I mean everything. Now the water dispenser is broken. We have had a repair man here at least 7 times and could have had him/her more but we are just giving up. We spent $2500.00 on this and believe me this was a big purchase for us.

I no longer want it but that would be throwing $2500.00 away. Please help.

John and Joni **

We purchased a GE refrigerator in October 2007 with model number PSF23MGWA. (Profile side-by-side). It stopped working in June 2011(doesn't hold temperature).

We called GE service. First technician changed the motherboard. However, refrigerator still didn't work. Next technician changed the sensor and said we should replace the fan so he ordered it. The refrigerator still didn't work. Third technicians reinstall sensor explaining that sensor was not installed correctly and didn't replace the fan. The refrigerator worked for two months, maybe less, and failed with the same symptoms.

So we called GE service again. We waited for technician for one week. Again, they changed the board (second time). However, the refrigerator still doesn't work. So when we called back and said that the refrigerator still doesn't work, they scheduled a next appointment again in one week.

I think it is not professional to build such a bad product. Also, it seems that technicians are not competent and unable to identify the problem and fix it.

My mother-in-law purchased a GE refrigerator for me as a house warming gift in 2007. The cost of the fridge was around $2,300. We bought $123.00 worth of groceries and within one week of purchase the fridge temperature control had a malfunction and did not work. This happened when temperature was at 100 degrees, so we had no ice, etc. and had to use an ice chest. We were out of $123.00 in groceries. It was a total loss.

Sears replaced the fridge one week later but we still experience temperature gauge malfunction and it resets on its own. The fridge either freezes everything on both sides (freezer/fridge or does not keep anything cold. It varies from day to day. We are very upset about this because when we contacted the dealer repair service, they informed us that either they will send someone out to my home to take a look at it, which will cost me $150, or we can try several remedies. Well, none of that worked, and we are back to square one with a faulty fridge.

The companies these days have no morals and could care less about their products liability and safety for the consumer. The government needs to impose a penalty and make them pay a fine for each complaint received. These companies are getting rich off of the people by selling faulty appliances. GE can no longer stand up to the others and will never gain their respect back until they start owning up to their faulty products. This means one thing; bring those jobs back to the U.S. When appliances were made in the U.S., they outlasted the consumer. By the way, my mother in-law bought a GE fridge 40 years ago and it still works because it was made in the U.S. That is why these companies try to sell those warranties, because they know their products are faulty.

I am ashamed of the companies that hire overseas workers because most of them are slaves and under age. That's a crime in the U.S. but not in those countries of dictators. It should be punishable by imprisonment here in the U.S. Those CEO's and COO's of these companies are the real criminals. Lock them up.

I called this company four times this year to fix my refrigerator for the same problem; it does not get cold. I called this year and also last year for the same complaint.

Even though I have insurance, they do not want to replace it. I want them to, but they claim that even if they come 10 times to fix that same issue, it is fixable.

I feel that I do not want people in my house every three months fixing my refrigerator, for the same reason. I want it replaced and that is why I pay insurance.

I purchased a GE profile refrigerator in March 2011, serial no TT571112, model PFSS9PKYASS (Case No. **). I did not take delivery until the end of July and it was never working properly. It kept things warm but not cold. I contacted GE service department on 8/24/11 and they gave me an appliance center called Able and Ready repair from Yonkers. The tech came in and reset a button, the refrigerator worked for half a day. When it was working, I again refilled my refrigerator with 200.00 worth of food and it had to be thrown out.

I called them again over the weekend, which a hurricane hit us, and had to be without food for two days. I live in New York and was hit hard with the hurricane. I did not lose power but did not have a refrigerator that worked. I then called that Monday, 8/30/11 and said they would send a man out here between 5 and 8:00PM. The tech called at 6:30PM and said he could not come. Now, I called GE Consumer Relations and told Melissa what has happened. Melissa sent a tech out to me, after my husband was so angry.

He was on the phone with the techs from GE and told me that it was not fixable, but told them it was fixable because it needed a new board. I emailed Melissa on 8/3011 and told her in my email that I am disgusted and have been without food in my house for three weeks now. Two men came to my house and could not fix this problem. I think I have suffered enough and I asked her through an email if I could have a new refrigerator. I do not feel that I should have to be inconvenienced with a new product that never worked. She now says she is sending me another repairman tomorrow to try and fix this.

I have emailed her again this morning and she is not answering me. I tried to call her with her extension and she has a voice mail saying she would get back to me in 48 hours. Are you kidding me? I have all GE products in my house and never had this problem. I am asking now for a new refrigerator. I have thrown out over 400.00 worth of food and put in two claims and only getting reimbursed for 200.00 back? I cannot afford to keep doing this. I need a new refrigerator. I am afraid that this repairman will fix this problem, fill up my refrigerator and then hold my breath until it goes off again, and then more food loss. I cannot have this. Before I go to the TV with this problem, I am asking that you give me a new refrigerator. I have been inconvenienced long enough.

I had my GE Monogram refrigerator stop running. GE had one technician come and replace 2 parts.

The refrigerator worked for 6-7 hours then stopped working again. GE sent out another technician who did not do anything but complain that he was already off and was working overtime. And said there was nothing he could do. GE sent out a 3rd technician who cut wires, removed the thermostat and did not replace it and then said that the refrigerator was not able to be fixed.

GE then said that since it was not able to be fixed, they would sell me a new one for $4,000. I asked GE if they would send out a supervisor for a second opinion and they refused to send out anyone ever again.

I then called a local company and the technician worked on my refrigerator for 3 hours and fixed all the bad connections that were done by the GE technicians. And now, my refrigerator has been working fine for the past 10 days.

We have a GE refrigerator purchased in 2003 that stopped cooling. Very nice repairman came and said the motherboard was bad. GE parts are so ridiculously priced, total price $321.16.

Remember this when purchasing appliances, check the cost of replacement parts. They charged $80 just for the service call, plus $80 to swap the board. Not happy. The rich just keep getting richer!

I had the choice of calling my home warranty company, or GE to repair my refrigerator/freezer. The unit is a six foot wide side by side costing $10,000. The unit is no longer under warranty. I called GE, and waited a day for them to come out. I pointed out the first problem (water on the refrigerator side floor) which was fixed in 5 minutes by blowing a hose in the drain hole and then running hot water, and the second problem the freezer was not as cold as it should be and frozen items felt somewhat soft.

The GE technician said that I had left the freezer door open, and there was no problem. Cost of repair $99 service call + $85 for five minute drain fix. The next day I noticed the freezer was still not working, and called GE. They told me I would have to wait an additional day to get on their schedule, but they would note to call me if someone cancelled (No call came). I was asked if I wanted 8am-5pm service, or 1pm-5pm. I said the earlier the better under the circumstances, and choose the whole day waiting. At 3:00 I called GE, and they said that they were running late and would be out around 5:30pm. I now have over $500 in spoiled frozen foods, and hope they show up.

bought GE Monogram Frig in 2006 for $5088. Have had numerous issues with it, had service several times (all at my cost). Latest problem is the cooling/freezing isnt working. All frozen food was thawing out. Bottom drawer in fridge was freezing lettuce, etc. Dont buy this product, and dont buy any GE appliances!

I bought a GE bottom freezer refrigerator in 2004 for $999 from Home Depot. This was a major purchase for me but as I was looking towards retirement, I decided this company had a good reputation so I purchased it.

To date, I have had at least seven service calls involving the fan freezing, which froze all my food in the vegetable bins and requiring a service person to come out and defrost the fan.

On one occasion, I had a major buzzing and the refrigerator portion ended up being warm--losing all my items in the refrigerator. In March, April, May and June of this year, the service man has been called in to service this reoccurring problem with frozen vegetables in the bins. In June, I had asked when enough is enough for this defective design?

I am so glad I had taken out the extended insurance for this product. Otherwise, I would have been out of pocket for all the service calls.

I got my GE refrigerator in Nov 2006 upon purchasing my new home. I also have a GE dishwasher, stove, and microwave. Within the first month of moving into my home, I called GE service for warranty repair on my refrigerator, dishwasher, stove, and microwave. I will concentrate on the refrigerator since this is the main issue that I suffer with the most. I complained of the refrigerator making a very loud noise and not cooling correctly. I was told that this was normal and nothing was done. Within the following year, the problem persisted but felt like there was no recourse because of what I was told from the first service call. Then about a year ago, my trouble started again. The water and ice dispenser on the door quit working; it would make a noise, and the light would come on but dimly. Then a few months later, the refrigerator's side started dropping temperature and wouldn't stay cool; but the freezer seemed to be fine. We unplugged and cleaned the coils, thinking that it was what was wrong. It started working again. We thought but it was only short lived. The refrigerator side still didn't seem to be keeping the correct temperature so we turned it up, and then everything started freezing on the refrigerator side. So we turned it back down to 6 from 7, and it went back to not cooling correctly.

I started doing some research and found out that GE had problems with the main board in these refrigerators, plus other problems also. I decided to try the board and found one for $130.00 at a local Appliance Parts Store and replaced it. It has been 2 days and things seem to be okay, but, I don't know if the freezer has gone through a defrost cycle. From what I have read, this can become an issue and also the thermistors and thermostat could have problems also. I took the cover off of the freezer coils to look at them and when doing so, found a melted spot on the bottom of the molding. This is really close to the defroster. Now, I don't know if I have a bigger problem. I have read where some of these refrigerators have caused fires. I wish that GE would step up and take responsibility for these issues. I can't afford to go out and buy a new refrigerator; I couldn't afford the part and I had to borrow money to do this repair. I hope that this wasn't a mistake. GE, please stand behind your word that you are concerned about your product.

GE top of the line profile refrigerator stopped cooling. Scheduled rep to fix refrigerator with warranteed parts. GE called a day earlier saying their rep was in the area and we reconfirmed it was the next day. The next day no one showed up and we were told we'd have to reschedule. This same scenario happened 3 times, there is an enormous disconnect between the warantee company and GE scheduling. The GE dispatchers really seemed to be the ones screwing everything up. I had to take 2 days off work and had to have a friend sit at my place the 3rd time and constantly call GE dispatch to assure someone would come fix it.

11 June 2011

re: Model no. PSI23SCRGSV Serial No. FM403649

This is the third time I have had a problem with this refrigerator. And it is the exact same sequence of symptoms that I have experienced before.

I opened the refrigerator late this afternoon to discover that the top light and panel was out and the temperature was registering 63F. Freezer was at -5F . Normal settings are 37F and 0F. Took photos of the fridge. Photos are available on request. Removed light panel and bulb. Bulb warm but not hot. Metal plate above the light socket was extremely hot. Inserted thermometer probe registered over 200F. I turned the breaker off at the panel for 60 seconds, then turned it back on. The refrigerator is now cooling. I did not replace the light or the housing, and have a thermometer probe in the fridge now, with an external readout so I can monitor cooling. I did this after the last instance of this issue in December 2009.

Called GE service, but the office is closed. So I logged on to GE online and requested service. The confirmation # is 039110379 and is scheduled for Monday 13 June because I need my refrigerator fixed. I can predict just what will happen when the repair tech comes out - he'll ask what's wrong, it'll be cooling fine, he'll plug in his diagnostic computer and it will either look fine, or he'll offer to replace the mainboard. I'll get charged either way. Outrageous and unconscionable considering this will be the third time.

The recall issues with the mainboard WR55X10552 as originally outlined in GE's letter to Servicers dated 7 November 2006 (obtained online and I have a copy available on request in .pdf format) seem to be happening to its replacement WR55X10942 as well. This does NOT sit well with me as I have already had (and have been charged for) 2 replacements since 2009. It appears that the lifespan of these boards is, at best, 2 years. And at $200+ dollars per instance, does not speak highly of GE's quality and reliability.

A quick internet search reveals hundreds of consumer complaints - from this year alone - regarding mainboard failures. Disgraceful.

I am REALLY not looking forward to dealing with GE service again, as they *clearly* have a problem with their mainboards and feel it is okay to charge the customer for repeated repairs on the same issue. I want GE to take responsibility for these defective boards and do not want to be charged for the inevitable replacement I am about to face.FOR THE THIRD TIME. Ideally, I would like a refrigerator that works reliably and consistently. You know, like they used to make.

I am a widow on a fixed income. When my husband passed we were buying a lake front property in South Carolina. It came with appliances. The GE refrigerator/freezer began right away having problems with the ice maker not working then the water not coming out. Now the freezer and refrigerator are not cooling properly and I have to wait two weeks to pay for a service call and I am not sure I will be able to pay for the repairs. I cannot find out if it was recalled.

My story is the same as many on this website. In 2006, we built a new house with all GE Monogram appliances. The refrigerator is a nightmare and has not worked properly since the first year. GE technicians cannot fix it. They have made more than 6 service calls since January. I am on my third mother board.

At first, I thought the problem was with the contract company that GE recommended to do warranty work. Since those people were never able to fix it for more than a few months at a time, I began dealing with GE service techs exclusively. But, even these guys can't solve the problems with the cooling.

GE Profile PFS22MISBBB not cooling or freezing. Paid a hundred dollars for a "Recalled" Motherboard to fix the problem. The tech did not stay to see if the repair worked, display resumed, he was satisfied. Fifteen minutes later, the clicking resumed. No service again until Monday (tomorrow). No help from GE. Any help from anyone out there?

I bought a GE Profile Counter Depth refrigerator (Model: PFCS1NJX) about 18 months ago. In June 2010, the cooling became erratic. I called the service department after checking online and a service man came. I spent $178 for his three minutes of service. He said that the problem was probably with the thermostat. Also, the fridge's bad design is unavoidable to not block if the shelf is full. The new design has a large gauge allowing air flow around the thermostat. After having five GE kitchens, never again.

I purchased a new condominium in November 2007. It came with GE Profile series appliances. I had one previous GE appliance that was junk so I tried to get the builder to remove the appliances and let us put in our own and they would not. Sure enough, within a year of owning the unit, the refrigerator stopped cooling, both the fridge and freezer. We called service and they were prompt, came out and replaced a circuit board in the unit. The technician told us that he replaces about a dozen or more of these boards every week in GE Refrigerators.

This is a vacation home for us and we are not there all the time. The fridge had stopped working about a week or two before we came for vacation and there was mold and melted food all over the freezer. Luckily we do not keep much food in the fridge or freezer when we are not there since this incident, we keep no food in the fridge when we leave. There was no apology from customer service or the repairman or any offers to compensate for the food lost or cleanup. They did replace the part for free. The big deal is that it was a bad part and they should. Now, a year later, my mother-in-law is staying in the unit and she calls to tell me the same thing is happening again.

I called GE customer service on a Sunday and was told they don't make service calls on Sunday as the technicians don't work on Sundays. I mentioned to her that my GE fridge has the same attitude as it doesn't work on Sundays either. They scheduled an appointment to service it on Monday and now my mother-in-law has to hope the food stays good until Monday. Why would you not schedule service work on Saturdays and Sundays when most people are home? Why make people sit around during the week waiting for a repairman and taking time off from work to wait for someone?

I wish we could afford to throw this fridge away and replace it. If there was room in the dumpster, I would toss the garbage disposal and dishwasher in with it also. They are both horribly designed, noisy and very awkward to load. It almost seems like GE designers took great time and effort to design a dishwasher rack that will not hold dishes well as everything that gets loaded tends to fall over or not load without a few moves and adjustments to get it to stay and not tip over. Man, this company makes crap. It is a shame that they are even in business as there are so many better products on the market.

One-year-old GE refrigerator ( Model PFCFINJXA) is not cooling freezing and temp swings. I called repair and $180 later, repairman immediately knew problem before he came in. Thermostat on left side is incorrectly designed by small size. Blocked by full refrigerator, it can't happen on new refrigerator - large size. I left complaint. Mrs. ** left voice mail with non-working number. After 30 years of loyal GE, no more!

The product sucks!!! Same ongoing cooling/freezing problems as all od the other complaintants. DO NOT BUY their products! Numerous repairs bills.

I purchased a $2,000.00 GE French Door Counter Depth fridge from the Home Depot and it was delivered 6-16-2009. It started running alot in December, by January it was not cooling right, and the freezer wasn't working right either. I called GE service out, the serviceman replace the motherboard. The fridge still wasn't working right, so I had service back out. This time the same serviceman told me that the problem was with the power supply to my house. I paid for an electriction to come out, and he found nothing work with my electrical service, so I had GE back out requesting that they send a seasoned serviceman this time. This serviceman went through the same steps of hooking up his computer to the unit, and said he was getting okay readings. I suggested he check the freon level, so when he did that, he found the fridge was a few pounds short, and decieded I had a slow leak in the system. My sealed system was then cut, and a new compressor, line dryer, and freon installed. I asked if this was going to take care of the problem, and the reply I got was "you should know in 6 months, that's how long it took to leak down before." So here it is four months later, and the frige isn't working again.

I call in for service, the same serviceman comes out, plugs in his computer and says the reading are alright. He then opens the doors to the refridgerator section, and sees that my food is all sweaty and decieved that it is an airflow problem. Seeing that I had nothing blocking the air vents, he deceides that there must be a restriction in the air difuser. He takes it all apart and finds nothing, so he says "they put it in wrong at the factory, it's mounted too high and too much air is going to the fresh foord drawers and not enough into the box." So he glues the part back in, and says " that should take care of it, if it doesn't I will put a new fan in." By the evening, it was very clear that not only didn't he fix them problem, he made it worst. I got out a digital probe, and a mercury thermometer and found that my fridge was at 47 degrees but of corse, the service department was already closed.

So this morning 6/25 I made sure I was on the phone at 8 am to be one of the first callers of the day and get service back out. I was told that they couldn't get anyone out until Monday - 3 days away. I asked to speak to a supervisor and was told she wasn't there, but they would have Hope call me back in an hour. The call never came, and after many run around calls back to GE I headed to the Home Depot to see if they could help in any way. Sales Specialist Michelle F. got on the phone with Walter and he said he would exchange the fridge, but the line that makes that fridge is down and won't be back up until July 15th. He then spoke again to Michelle and gave her the model number to an upgrade fridge that she could show me, and he got back on the phone with me.

I then told him that rather than tieing up the store's phone line and help, I would go home and phone him back. I asked him for his phone number, and he gave me the service number, I asked for his extension and he said he didn't have one, but they would transfer me to him when I called. I go home, place the call, asked to be transfered to Walter and I don't get him, I get Ms. W. After speaking to her, she tells me that she will issue a refund to the store but I would have to fax he a copy of my receipt. Not having a fax machine, I drive up to FedEx and make 19 attempts to fax the information to the number, but can't. I then drive back home, call back to the very caring GE and can't get transfered to Ms. W., but am given to yet another person claiming to be a supervisor - Chaneca. I tell her what the problem is with the fax, and she informs me to keep trying till I can get through, and then once it's sent, it will take 24 hours for the information to be put into the system, and then at that time, someone will call me back. By this time I was fit to be tied, so back up to Home Depot I go.

This time I get assistant manager Kathy S. involved. I told her my tale, showed he the failed faw reciepts, and she got on the phone with GE. She is told they will give the store a credit if they fax the sales recipt to them. After much time, and 4 fax numbers later, GE informs Kathy that there must be a problem with the fax machines and they would call service to look at them! Kathy calls me later, and informs me that they still couldn't get a fax to them, and it would now have to wait till Monday. While typing this, Kathy just called me back to inform me that she took a picture of my reciept with her BlackBerry and emailed it to GE, and they now have it, BUT the styore credit won't be issued till MONDAY. I told her that I do not want another GE product in my house now that I know that their servicemen are part replacers and not repair people. She asked me to come back down to the store, and get with AL the salesman, and see what he can find for me, they would try to hurry things along, but the next delivery day is FRIDAY!

So here I sit with a refrigerator who's digital read out says my unit is at 35 degrees, but the mercury thermometer says is at 42 degrees right now, and food that is too warm to the touch to trust, and wonder what new adventure awaits me when I head back up to Home Depot in a few minutes. I guess that GE must feel that once they have your money, you should be happy to wait for repairmen, be happy that the keep replacing parts, and don't worry because sooner or later they should hit upon the right part to make the unit work.

It is hard to run a household without a refrigerator. We seldom eat out because both my husband and I have health issues, and it is much easier, and safer to make meals at home. I spent $2,000 plus another almost $300 for a service contract on an appliance that I thought I could depend on. I have spent a whole day angry and trying to get resolve, but it still looks that I am going to be without a refrigerator for some time. I have lost food, but by the time all the calling went on today, and now having to run back to Home Depot at 7:33pm I have not had time, nor the will to call another department to find out how to get a food loss claim done. My special order fridge for my just remodeled kitchen has to be replaced and my stomach hurts just thinking about all of this