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Sean of Ewa Beach HI (09/03/08)
I have a GE contracts for all of GE appliances that came with my home. I recently had my freezer icing up and my fridge getting warm (2nd time in 2 years). I place a call to GE and they say a repairman will contact me within 24 hours. I get a call the next day in the afternoon stating that the repairman was a few minutes from my house. So he arrives and begins working, 10 minutes later a 2nd repairman FROM A DIFFERENT company (GE USES BOTH FOR LOCAL SERVICE AGENTS) shows up and BOTH have the same incident report from GE and then begin to get into an arguement in my house about who should perform the service. I proceed to tell the 2nd guy that came sorry and he needed to go.
The main logic board on my fridge was replaced. I called in to file a food loss claim, since i had just spent over $400 at costco and i lost everything in my fridge/freezer. The agent asked how much loss i told her about $300 worth and she told me ok a check will be there in 2-3 weeks. In the meanwhile my freezer FREEZES over again with in 4 days after i had just gone to replace the food I had lost.
So I make a another call to ge appliance and they say someone will be calling me from the repair shop 2 days later, my food has gone bad again, my freezer was 70 degrees inside. The repairman shows up and replaces another part. I call ge to claim more food loss since they didnt fix it properly the first time and they told me 1 have only 1 claim per life of the contract. BEWARE OF THIS, the repairman are contractors and are not motivated to properly fix the issue, coming back 2X is more $$ for them. But I am out of luck on recouping any of my second round of food loss.
So I wait 3 weeks and no check nothing. I call GE at the 3 week mark and i am told that I can only claim $100 total ever. I asked what happened to my prior claim and why I was NEVER contacted once (even tho they have my address and phone number) to fix the issue, the agent proceeded to tell me they didnt know. I asked to speak to a manager and he said he wa a manager, (i have been told this 2X by different agents at GE apparently they are told to claim they are all managers) I asked him to process my claim for $100 and he told me i would have my check is 5-7 days.
I asked to speak to who ever his boss is, I was given a nice 15 minute dose of hold therapy by them and then a lady came on the phone. She said that she saw the other lady had taken my claim but didnt know why she did that or what happened to it I asked her how long my reduced claim would take to get here and she told me 7-10 days.... DO NOT BELIEVE ANYTHING GE AGENTS TELL YOU ON THE PHONE. THEY SAY ANYTHING AND YOU CAN HAVE ZERO ASSURANCE THAT ANYTHING WILL EVER BE RESOLVED. I still have not recieved a DIME in food loss costs. I WILL NEVER EVER BUY A GE APPLIANCE/LIGHT BULB/ WATCH NBC (owned by GE) EVER AGAIN.
600+ dollars in food loss over the span of 2 weeks due to faulty repairs the first time. HAVE RECIEVED ZERO from GE for food loss
Joseph of Endicott NY (09/03/08)
after buying a home in 2001 we bought all new GE applicnces. within a year the fridge gaves us problems. the ice maker quit working or would not work right. then cooling problems. after 4 repairs, GE gave us a new fridge 2 years ago (2006). now that one is doing th esame thing. i have a repair man here as i type. the ice maker went first. then cooling problems. GE won't help because it's out of warranty. can i get some type of recourse from this? please help. thanks
400.00 in repairs so far. 100.00 thrown out food.
John of Spring TX (08/31/08)
I had purchased a new house with all new GE appliances in the kitchen. The frig M/N GSH25JFTA-BB has been freezing over a number of times. The defrost circuit on the motherboard has failed. I have read the history on these boards and the only obviuos way to repair this is by re-wiring the entire defrost circuit with an external timer. The boards cost approx. $105 every 18 months. The timer cost $25 and as long as you understand basic refrigeration circuits any one can wire one in. The boards do have a recall but to this day I have not found the number to receive the new board for free.
The ending cost was about $30 to perminently repair the issue. A GE Tech charges $70 per visit. By the 2nd visit he will have the part and will fix the problem, so even if you get the board for free you have to spend $140 in labor. No one wins that does even account for the cost in food you also lose. GE is just junk, I would not reccomend to purchase their products.
Wayne of Chandler AZ (08/31/08)
In the last 2yrs I have had my fridge go out and now the washer (#WPRB8050. These days the Profile name is useless. I am now facing the reality that I am going to have to pay for another service call and hope that the tube and the electrical issue is covered under the warranty. I just hate it because companies no-longer stand behind their product and I really like the GE design (hence why I furnished my whole house with their appliances) but I now have to find another company to buy appliances from.
I will never purchase another GE appliance no matter how cheap it is and I can only hope that this message with prevent another person from going through the same. This page of complaints is long for a reason and it is not because we have nothing better to do with our time.
The thing that sucks is that I am now going to have to pay $70 bucks for someone to come out and tell that it is broke (which I already am aware of)then depending on the cost to fix I might have the pleasure of forking over some more money. I just hate it because companies no longer stand behind their product and I really like the GE design (hence why I furnished my whole house with their appliances) but they suck so I now have to find another company to buy appliances from.
A. of Natalia TX (08/30/08)
I, unfortunately, purchased a GE refrigerator in 2003. This piece of junk is, without a doubt the very WORST appliance I have ever owned. The bottom part which holds the crispers are made of cheap plastic what cracks and shatters to the point where there is nothing left to hold the crispers in place. They are now sitting on the floor of the refrigerator.
We have no small children who abuse the refrigerator; it has been subjected to normal use and yet it is literally falling to pieces. I used to think that GE was a good brand of appliance, but no more. I would never buy ANYTHING made by GE. Is their junk made in China?
Cheap plastic becomes brittle from cold and shatters and/or falls apart. Must now buy a new refrigerator to replace this VERY INFERIOR appliance.
N of Wonder Lake IL (08/27/08)
Last January I puchased a GE Profile side-by-side refrigerator Model # PSS23MSW. The on going problem with this refrigerator is an intermittent loud vibrating/clicking noise coming from the freezer compartment along with frost/ice build up right under the icemaker. The noise first started right after the refrigerator was delivered last February. The first service call for this problem was on February 18, 2008.
In March the ice maker quit and was then replaced on March 21. In April this second ice maker quit and was replaced by yet another on April 18th. The intermittent loud vibrating/clicking noise became noticeable once again. On June 14th the repairman came out and replaced the fan in the freezer to correct the intermittent vibrating/clicking noise coming from the freezer compartment. Within 48 hours the intermittent noise was back.
My next call for service was on Monday, June 16th. To date his refrigerator has required six service calls and the next call, the seventh, is scheduled for September 4th. I consider this refrigerator a lemon and would like it replaced with a new one. The total number of service calls which include multiple replacements of the ice maker and multiple attempts to correct the loud vibrating/clicking noise coming from the freezer compartment are definite quality issues with this refrigerator. For these service calls I have had to take time off work which is quite costly to me and my employer. I will never purchase another GE appliance and always warn others against purchasing a GE appliance.
Dawn of Oakland NJ (08/25/08)
I am going to start telling everyone how lousy GE products have become. We purchased a refrigerator in October 2005. By 2007, refrigerator was no longer freezing and was leaking all over the hardwood in kitchen. It has destroyed the hardwood floor where it sits. We contacted the store we purchased the product from as it was still under warranty. They sent out a GE tech who replaced a part.
Three weeks later, refrigerator was not working again, GE tech came out and replaced another part. 11 months later, Refrigerator is not cooling again, we get another GE tech. Only this time, the warrantee has expired. We find that the door is defective and there was a recall on the product for which it was publicly announced and we should hav known about this.
However, the question is: We called the store and questioned why the technicians from GE did not tell us and were given the answer that they probably did not know. Our response was: how the hell should we have known when they claim the three technicians who serviced the refrigerator did not know. Do they think we were born yesterday? The technicians knew but tried to get the fridge operating until the recall had expired. Bad, bad, bad. This is why our country is in decline. Shoddy workmanship and no accountability. Both my husband and I are in upper management and work with the public. We are going to let everyone know how GE operates. Dawn in Oakland, NJ
From water under the refrigerator, hardwood has been damaged and this is the second time we have lost a freezer full of food. I am aggravated.
Jessica of Ankeny IA (08/22/08)
Well it seems like 2-3 years is the magic number here. I have a GE artica side by side model PSS26SGRE SS and the water and ice dispensor were the first to go, next the contol panel where the temperature is changes and now today the only thing that seems to work are the dome lights. No more cooling or freezing. If it starts with the ice/water dispenser, I think there is trouble abound! I called customer service last week and there are surprisingly no service technicians in our area and there have been no recalls on my frige. I told them I was scared it was going to cause a fire because it keeps whirring and making a funny noise going on and off. The person seemed to have no concern and told me to look in the yellow pages for a tech certified with GE repair. since my warranty expired advising me to call a local appliance techinician was all they offered me but they did take my name, address and Im sure they have my phone call recorded right along with all the other people who've had faulty refrigorators. This is certainly a consumer affair worth checking into!! What does it take to issue a recall anyway?
I have 4 children and a VERY tight budget. The risk of my children getting sick from spoiled food is priceless. We paid over $1500 brand new at Sears in Oct 2006. Food loss so far is near $300. I STILL HAVE MY RECEIPT, can I return it to Sears so they can deal with it? Perhaps retailers who have knowledge of frequent repairs and problems but still sell faulty products should be held liable for this too? Im sure Sears is doing well with the GE repair services right now since the mother boards life span is 2 years at the greatest! I remember strange things like the Sears associate telling us our model was a top of the line! Ba Humbug!!
Sally of Palisade CO (08/19/08)
$1400 GE Frig purchased. It quit working 8/1/08..There have been 4 service calls as of today 8/20/08. Still not freezing. Repairman believes the system is contaminated by the melt down of the system... GE tells me they will not do anything but send repair service. Spoke to Chimere and LaVon at Customer Service at 1800 386 1215 GE
telling them I need a refrigerator...all food ruined, kitchen floor discolored and burned from refrig. heat. Asked to speak to CEOs Ray Graft or Jeff Immelt and they would not give out their numbers. I see on line there are more complaints on GE Refrigerators.
Michael of Jacksonville FL (08/19/08)
I have an 8 year old side by side GE Refrigerator that has rust on the ice cube storage, doesn't cool properly, frost on coils in freezer, overflow tray full, and the compressor temperature was 242 F on the outside. I had a service call from a repairman (not a GE repairman), who suggested that I just purchase a new refrigerator rather than try to replace all of the problems with the GE model. Guess the manufacturer from which I will not be purchasing my next refrigerator...
Lynda of Tavernier FL (08/19/08)
The refigerator stops working, shuts off. This is the second refrigerator(same model) and it is doing what the last one did. I have had repair, they replaced the computer board. Moisture is building up by the door and they say it is shorting out the panel. The repair man also stated the problem is because my house isn't aircondtioned. I want to see on the purchase agreement where it say this refrigerator will not work at a non air conditioned house. I lost over $5000.00 in food last go around and I am not willing to do it again
Loss of food. Food not staying at the correct temperature
Linda of Cape Coral FL (08/15/08)
I have been having problems with my GE refrigerator for 2 months. I have model GSH22JFTACC. When it goes into derfrost it melts evertything on the top two shelves. this includes my ice- i melts into huge balls of ice and will not dispense through the ice maker. I have had 5 service calls. No one can fix or figure out. One tech first said I left the door open, the second time he came he admitted the defrost got my freezer to 70 degrees, but said that was normal. No that is not normal that is what is melting my ice and food on the top shelves. I am feed up. I will never buy GE again!!
Eden of Playa Vista CA (08/12/08)
We bought a house that came with a custom built GE Monogram refrigerator which retails for more than $5000. The fridge never worked right. As other GE complaints say, the fan motor broke. The fridge was never cold enough. The freezer did not freeze right. It is a disaster. It came with a 5 year warranty. However, GE Monogram refuses to honor the warranty and refuses to fix the fridge.
The fridge is less than 5 years old and cost $5000 + yet does not work right. I have lost approximately $6000.
Cecilie of Odenton MD (08/08/08)
My GE Bottom freezer GDS20KCSABB is only 2 years old and bottom freezer will not stay cold. Food is half frozen and forget ice cream (mush). I had a repair come and he told me the fan motor is gone bad and when that goes bad you also have to replace the computer circuit board. $500 plus. Are you crazy, I can buy another fridg (maybe not) but close. I'm very disappointed with Ge and this product
I have to throw food away, electric bill is high. The other motor just runs. Don't really have a freezer.
Nicholas of Anaheim CA (08/08/08)
I open up our refer door in the morning and the temperture was 97 degrees and the freezer was 14 degrees. I unpluged the refrigerator and pluged it back in and that night it was cooling down to normal and the next morning it was fine. We lost over $100.00 in food. The tech came out from GE and could not find anything wrong with it. He changed the door switch. I think it was in the electronics. Why else would it clear after I unplugged it? I want the electronic unit replace, but GE refused to do so. This happen June 18, 2008.
We lost over $100.00 in food and will never be able to trust it again.
Rose of North Little Rock AR (08/08/08)
Lemon Refrigerator that GE has come out and come out to fix it still doesn't work right. They need to give new refrigerator. The model #GSS22KGMD.
LOSS of food about 3 times. they gave us 50.00 That is it
Joseph of Medford NY (08/06/08)
GE Refrig. stopped work on Saturday, It is now Wednesday. I was told a repairman would come Tuesday, GE Called me to tell me they could not come until Thursday. I have be promised Tuesday, Wednesday and today GE is back to Thursday. I have not had a refig.since Saturday. If GE repairman does not have the part with him who knows when they will repair the GE refrig. and I have a service contract with GE.
Loss all the freezer product and cold box food. Five days have passed without a repairman.
Dean of Vevay IN (08/04/08)
GSS201EPH WW/ AH212589 Refrigerator. Had the tech fix the ice machine had to come back and fix it again still the same problem. Now the refrigerator part is not staying cold. Very disappointed in GE I'm sure we won't hear a thing from them. There is not reason that all your appliances should go out within under 4 years It is just bad business.
Food gone bad
Linda of Arlington TX (08/02/08)
I have a GE profile refrigerator. Came home to find it was 113 degrees F inside, yes 113 degrees F. Tried to get a repair person, told none available they would call me. No call. Refrigerator is 2 years old. Don't buy GE!
Jim of Bethlehem, Pa PA (08/02/08)
June 19th of 2007 we purchased a GE Side by Side model GSS23QGTA BB from Home Depot. This model comes with a digital control panel that displays the temperature in both the freezer and food compartments. The first button press shows the setting the user wants the unit to operate at and the second press shows the actual temps inside the unit.
Shortly after installation we noticed that the Ice Maker would make a large thunk sound intermittently when dispensing whole cubes. We called the service department and they sent us a new control panel for the door, with no instructions on how to install it and they did not schedule a service man to do it for us. I called and they instructed me over the phone how to replace it. Replacing the control panel had no effect on the problem so we called and had a service man come out.
The service tech came out and changed the activator switch on the icemaker lever that is pressed to start dispensing. He also put in another new control panel just in case the one we received in the mail was defective.
Neither of these changes fixed the problem and at the time nothing was done about the temperature. They scheduled a new appointment and we received a complete new ice make in the mail for the tech to replace when he arrived. The new parts were put in and while he was here verified that the problem still existed. He called the factory rep and the rep immediately knew that the problem was the activator switch that had already been replaced needed to be replaced by a different, heavy duty switch which the techs did not carry. So the part was ordered and another appointment was set up to install the new switch.
After the new switch was installed the thunk was resolved (for a while anyway). It was explained to us that the impact of whole cubes hitting the chute as they came out of the dispenser occasionally would cause the lighter duty switch to disengage and the thunk sound was the solenoid that activated the auger turn on and off. This fix lasted for a couple of months when again the situation started happening again, but at a much reduced rate.
After a couple of months we also noticed that the temperatures inside both the freezer and food compartment were nowhere near where the front panel said they were. The temperature inside the freezer which we had set at zero was usually closer to 28 degrees and the temperature inside the food compartment which was set at 34 was usually between 39 to 42 degrees as shown on a Kitchen Aid thermometer. The control panel values for what the actual temps were was not even close to what the thermometer indicated and never matched what we had configured it to be.
We called to have a tech come out to check the temperature problems. He replaced the main circuit board in the back of the unit. He also told us that we could not use a thermometer to determine what the temp was in the food compartment, it could only be accurately checked by measuring the temperature of a liquid since the temp fluctuates due to the defrost cycle in the freezer.
After a few days it was obvious that the temperature problems had not been resolved so we had another tech come out. Temperatures in the freezer was high enough that a rectangular box of ice cream left on its side that was half full would eventually have the remaining ice cream ooze to the side it was standing on. Also, Milk in the food section was never very cold and we were becoming concerned about the safety of the food quality.
We scheduled another service call and the tech replaced the main board with a newer version than the one previously installed. Apparently there had been some upgrades on the boards since the last one was installed. He also replaced the thermistors (the two sensors that detect the temp in the food compartment) with new ones. This resulted in the freezer temps improving but not the food side.
We scheduled another service call and the tech spent a lot of time with the factory rep on the phone. They scheduled another visit and this time they had all of the parts for both the interior of the freezer and food compartment mailed to us for the tech to replace. This service call was placed a few days before our year warranty was due to expire and the tech and factory rep both agreed that a Letter or Commitment? was in order since the issue was not resolved and the warranty was about to expire. The tech came back out after the parts arrived and replaced everything inside and changed both thermistors again.
We received the Letter of Commitment which extended the warranty until January of 2009 and also stated if the problem was not resolved to our satisfaction we could either schedule another service call or get a replacement unit at our discretion.
The temperature problems were not resolved so I called to ask for a replacement unit. I was informed that a tech had to come out to verify that the problem still existed so we scheduled the appointment.
The day he arrived I informed him the only reason he was here was to verity the problem so we could get a new unit. He was surprised at that and after verifying that the temperatures were still wrong asked to see the letter I had received. He called his office and I was given the option of replacing with a comparable unit, upgrading and paying the difference between the models or getting a different model of similar cost.
In all, we had at least 7 service calls over the span of a year.
Something that has really been bothering me and I wish someone could give me an answer on is this: during one of the service calls (I cant remember which one it was) I noticed something interesting on the service techs computer. Im a computer programmer and had been a weapons technician on a submarine when I was in the Navy so I know what I am seeing when I look at a diagnostic screen. There was an indicator for the temperature set by the owner and a different temperature called the target? temp. I asked the tech what the difference was between the two numbers. I was informed that the temperature set by the owner was just an indicator for the owners benefit, the actual temperature the unit was going to try and get to was the Target Temperature which was based on what the customer chose.
The user setting in the freezer was zero and the target temp was nine degrees, so there is always a nine degree difference between what the user selects and what the unit attempts to get to. I asked why the difference and was told thats how they get the energy star rating by reducing how much the unit has to work to get to the desired temperature.?
My wife is really annoyed about this. Her feeling and that of some friends we described this too is if GE is intentionally lying to the customer by saying you can set the temp to zero and intentionally preventing the unit from doing that, then that is fraud on GEs part. I asked two different service techs if it is possible through the use of the diagnostic tool if it was possible to configure the unit to make the target temp match what is set by the owner and was told no, it was not possible to do that. The target temp is set at the factory and the techs cant change it.
I have a friend who has a top of the line GE with similar control panel and he indicated that the temps on his unit match exactly with the panel indicators. I mentioned that to one of the service techs and he said that is because it is a better unit than the one I have.
The main consequence from this situation is time lost from work to be available for the technician and the frustration at having to go through all these problems. We purchased this GE because our old refrigerator was a GE that we bought USED in 1990 and was most likely 10 years old when we bought it. We thought from that experience that GE was a quality product, but see that there is no quality at all in the products they produce now. We would really like to get our money back and purchase something different, but I know that is not going to happen. We will have to take a replacement unit and hope we dont continue to have problems in the future. I can assure GE that we WILL NOT BUY GE PRODUCTS IN THE FUTURE!
Mrs. of Barrington, RI (08/01/08)
We purchased GE Profile bottom freezer unit six years ago,in 2002. Fridge has iced up on bottom interior for past five years. Service could not help. Plastic pieces supporting most of shelves snapped in several places over this period. Supports for crisper drawers also snapped. We removed crisper drawers to alleviate and better control icing problem but not much improvement. Ice maker broke four years ago and had to be replaced at our cost. This was not a quality product. We have discarded a tremendous amount of food - and are disgusted. The only reason we have not replaced ity before now is that we are redoing the kitchen this year and will be replacing all of the appliances. GE will not be our choice. We are in our sixties; have no children and are not hard on the unit. After much research, we will purchase other brands. This consumer site has been invaluable. Thanks to all for your feedback.
Loss of food over six years is difficult to quantify. Over 312 weeks at roughly 4 pounds a week (more recemtly) - 1248 pounds of food isn't cheap.
Kenneth of Califon NJ (07/31/08)
I bought a new GE refrigerator model TFM30PBDA WW and S/N TZ293519 I did not get the filter eliminator adaptor when I purchased the unit, it was not inside the icebox when it was delivered. how was I to know that the adaptor exhasted since the GE / Culligan FXRC filter was already installed when the unit was delivered and there was no tag in the area of the filter with either the filter part number or adaptor mentioned on it. Nothing was ever said about the filter eliminator adaptor until I said something to the dealer about the cost of the replacement filters going up again. the dealer then told me that the refrigerator should have had the filter eliminator adaptor inside one of the plastic draws when it was delivered. and I told him if he remembered -- that I had to come back to the store to get all the paperwork on the unit as it was not inside the box when his crew delivered it. All I am trying to do is to get something that should have been there inside the box when it was delivered.
Tamara of Fairfield CA (07/27/08)
When I bought my townhouse new in June 2002, it came with all GE appliances which I paid a lot of money (I know it was $1,400 for whatever model I have) for in upgrades. This model of side-by-side refrigerator is the subject of a Class Act Civil Law Suit. When we first got notice of the law suit, we called GE for service on the refrigerator because the ice maker wasn't making ice properly. The service man replaced the ice maker. The problem seemed to be resolved for 1-2 weeks and then, it was doing the same thing once again. He came out and this time...they replaced the two front doors!
That seemed to make it better, but when we moved the refirgerator to clean under it last year, we noticed water damage on the baseboard from some pan that you can't get to overflowing. It's part of this frost-free problem. Now, here it is July 2008, and the refrigerator is TOO WARM and the freezer gets too cold. I looked online and found some info on what it could be. My boyfriend went into the freezer, took the panel off in the back and the coils are all frosted over! We have had to take a blow dryer and melt it two times...in the past 3 weeks.
I will NEVER ever buy GE again because of this! I've lost lots of food and my NF milk keeps spoiling..Wah! A refrigerator should last longer than this. My parent's have a washer/dryer that is 25 years old from Maytag and they have never had a service issue. GE- you should be ashamed of yourself!
$400 in food and now, I'm so fed up with dealing with the problems with this refrigerator that I will have to go buy a new one.
Lennie of Hattiesburg MS (07/25/08)
GE Tech made service call to repair/replace heater in auto defrost and was very prompt and efficient, the problem is the person that lives in this home was out of town until the following friday. The tech was let in by the Gen Mgr and told the gentleman that lived there was out of town and when he was finished with call to pull door shut (which was locked)which he did.
The problem is, today when the person who lives in the home returned, all the food in his freezer had been left out in the sink since Monday, 21st and today is Friday 25th, can you imagine the smell!!! needless to say the loss monetary amount in meats and frozen foods! Mr. S, as I am sure your records will show, is a very good customer and I am trusting you will do the right thing by the person who lives in this home in helping him replace the food lost, cleanup and inconveniece that he is at this time experiencing and having to deal with because of this incident. I look forward to hearing back from you concerning this matter.
200.00 at least in frozen meats, seafood,etc. Cost for extra cleanup supplies and air freshner/filtering products. Inconvenience of 103 degree temperature and the windows have to be opened and home aired out because it smells like something died inside home.
Sanket of Houston TX (07/22/08)
We have a service contract via GE. I have been having problem with me freezer for the past 1 year and have had the unit serviced on more then 10 occasion for the same problem of the freezer and the ice maker not functioning properly. I am sure you will be able to pull the records. Talking to the last customer care contract manager (Joan) tell me that I am harassing them and am just calling in for services to get my unit replaced and if I keep on calling they will charge me $70 for service call. She also told me that the tech is writing on the system that I am leaving the freezer door open and I can assure you and send you pictures that there is a patio door on the freezer side of the unit and there is no way we can leave the door open as the door itself opens only 90degree.
We have a 4 month old kid and two adults living in the house; if there were teen age kids living I would have understood some one leaving the door open. The tech is telling us some thing and writing something else on the records something else, there is no way I can control that as the tech coming out tells us that he has no idea why the unit is doing what it is doing and then writing on his notes something else.
I still have approx 2 years of contract left on the maintenance and I have no intentions of getting the unit replaced with any wrong intentions specially when the unit is only 2 years old and I have 2 years of contract left. I have a full time job and a family and this issue has already taken a lot of time and toll on me on a continuous basis and would appreciate if some one look into this and fix my problem once and for all.
LOSS OF WORK DAYS LOSS OF MOTHERS MILK FOR THE BABY FOOD ON REGULAR BASIS AND WE HAVE TO BUY CE AND STORE IT
Betty of Boyds, MD (07/22/08)
We bought a new house that came with all GE appliances and we have had problems with the GE appliances even though they were under warranty with GE. The item that I am complaining about now is the refrigerator Model number GSS25WGMBWW serial number starts with SA. The refrigerator ice box area freezes everyday and the ice cannot be dispensed. There is always moisture getting in the ice box area and because of this the refrigerator has started rusting as water gets into areas that it should,nt.
when I called GE they wanted me to pay for the service call even though their service call was to confirm the ver problem I was describing! Because I missed the deadline, I was told that I will have to pay for the new doors that cost about $500.00 or buy a new GE refrigerator and they would give $400.00 towards the new unit. Like I would like another Ge product in my house. From the complaints I have seen, it seems GE is having a lot of problems with thier appliances and someone needs to look out for us consumers.
Because of the problem I have since replaced the ice box thinking the problem was the ice box. Apparently, that is not the problem. Because of teh moisture my regerigerator has started rusting on the outside and inside. The ice dispenser does not work. I have to clean the ice area everyday because the ice builds up and it becomes hard to open the door. As soon as you open the door, the ice falls out!
Amy of Howell MI (07/21/08)
Side by side refrigerator went out while I was on vacation. When I called GE I was told that my control board had been recalled (never received notice) and that they would send out a repairman to put a new on in. Charged me $100 for labor and will not reimburse the food loss of the damage to the wood floor.
Gladya of Lansdowne PA (07/20/08)
Our GE Profile refrigerator stopped working after 2 years. We contacted GE about the problem and they sent a repair tech to come out & diagnose the problem for $89.95. Turns out the Power Control Board needs replacing. The service tech told us that the part would cost us about $174.95 plus the cost of labor it would total to: $422.89. That sounds like Fleecing Americans to me, how can GE charge us so much money on a Refrigerator we purchased less than 2 years ago? We paid over $1500 for that refrigerator thru a scratch & dents store so this is really upsetting.
No refrigerator usage for 2 weeks. Unable to store anything inside the refrigerator, foods are spoiled. Over $300 worth of groceries are gone to waste because of this and in addition, we had to circums to ordering out every night which cost even more money.
Georgianna of Croton On Hudson NY (07/19/08)
I've done business with this wonderful dealer for over 50 years for every applicance I've purchased. They are excellent. [GE] product, refrigerator freezer, however leaves much to be desired. I've had 4 visits from Kellerher technicians trying to find the source of a leaking of water and he could find nothing after exhausting every trick he had.
I then called GE directly and GE serviceman came and said exactly the same thing. Didn't know what was causing it. I paid almost $100 for the service call and the next day its still leaking.
Water on my brand new wood floors every other day.
John of Kirtland Hills OH (07/17/08)
We purchased all GE kitchen aplicances when building our home in August of 2005. For the past two years our GE Profile Refrigerator Model GSC23LSRB SS has emitted a howling noise. We have reported this to GE and the appliance store with no repsonse other than the warranty is one year only. The house we sold had all GE Profile applicances that operated with flaw for over 12 years, and were still fine when we left. How can GE design and sell a product that fails so badly after such a short period of time. I'm fed up with GE and the horse they rode on.
Just a royal pain to have to listen to the noise all the time. We were told that the mother board? may need to be replaced at a cost of over $300!
Gordon of Mashpee MA (07/15/08)
Ge Profile Stainless Steel Refrigerator/Freezer on bottom, fridge too warm, freezer too cold, freezes up like many on this lost, will cost too much to fix so we're defrosting it oiurselves, G.E. does not care, all they want to do is send a repairman. G.E. must stand behind their products, fix them all or give us our money back so we can get a unit that works.
Lots of time defrosting, educting ourselves about fridge, lost money and time in food waste and defrosting, this is very disappointing and wears on you.
Victoria of Coram NY (07/15/08)
Refrigerator model number PFS22SBSSS Double door bottom freezer stainless steel. Purchased 1/07. Extended service contract purchased for 4 years First service call March 08 for broken door part. 2nd Service call June 17th temperature too warm. Service came to fix changed circuit board and condensers- same problem happened again end of June they came and changed circuit board, condenser and sensors once again. By July 2nd, only days later, the same thing happened again. They said they needed to change cooling system and needed a part. We were told they would have it by the following Wednesday.
No one called and no one showed up. I had thrown out and entire refrigerator and freezer of food 2x's at this point. Totaling over $200.00 each time. July 10th they told us they are searching for the part (mind you it's totally broken still and unusable)and they would have an answer in 24 hours whether they have it or not- spoke with Tanisha. I called 26 hours later and spoke with Quanita, she said they needed 3-4 business days to search for part (which would bring me into another week)I told her it was unacceptable at this point. Spoke with Serena a supervisor and was told that they could give me a comparable replacement. After a thorough search on their part they said there was nothing comparable and offered approx 1,500 for it. I paid approx 1,900 with tax and service contract.
We did some research and a local retailer has 80 in their warehouse of that exact model, we called GE and they said it has to come from them. They researched it and said they have 240 of that model in Louisville and they will replace it for us. Great- Done deal! Then they called back and reneged and said that they can't ship from Louisville to Baltimore to NY (where I am located) they can only ship out of Baltimore and they don't have any in Baltimore.
So a month later without a refrigerator, take out for nearly every meal, and I have 2 kids I am told basically that I have to eat the difference which in my estimate comes to over $300.00 which does not include the $400.00 that I have had to throw away in food (approx $200.00 2x's) I am so disgusted in GE and how this was all handled and I will never buy another GE product. I do not agree with the amount of a refund and I am willing to take another exact refrigerator and they can do this, and they offered to and then they backed out.
economically I am out nearly 800.00
Pam of Gilroy CA (07/14/08)
We purchased the GE Profile French Door refrigerator approximately 2 years ago. Since its purchase we had to have GE Service out to fix the handle on the freezer, a circuit board because the freezer wasn't cooling and finally the two refrigerator doors because a small latch was broken and the doors would not stay closed.
We are a family of 2 with occasional company so the unit was not abused in any way.....the unit is a piece of junk and is the last GE anything we purchase again.
2 service calls to date @ $100 each, circuit board replacement $269, door replacement $125 labor (no cost for doors)
Mrs of Graham NC (07/14/08)
Model # GSH22KGMWW Three service calls Class Act Cival Law Suit Case # 4569228 Since purchase, this side by side refrigerator/freezer has had temperature/ moisture problems. In the ice maker, ice cubes melt and then clump together and refreeze around the spiral plastic center shaft that pushes cubed ice into the door delivery chute. Most often when attempting to retrieve ice from the external dispenser the door itself is opened by the ice maker operation. Usually no ice is received without manually retrieving it by opening the door. I am also seen small shards of broken plastic delivered with the ice cubes, twice. Water from the ice maker falls to the bottom of the freezer compartment and DAILY forms a sheet of ice 1/2 to 3/4 thick. When the sheet of ice melts, and the door is opened, the water runs out onto our newly installed linoleum flooring which either is, or in time will be damaged.
This model was involved in a Class Action Civil Law Suit. We were given two options for resolution, which were $500 off a new unit or free door replacements. We opted for free door replacements and received them when promised at no charge to us. MAYBE this problem was resolved for 30 days, maybe.... I have called 800- and spoken with a Manager named JR Watts. I explained the problem to him and the issue has not been resolved. I asked for a replacement. He told me he could not replace the unit, as the law suit was closed. I explained to him the law suit is not closed for me, because the issue has not been resolved. He then told me the best he can do is give me a new GE refrigerator / freezer with a $400 discount.
Ok guys, let's get serious here. I am not going to be forced to spend $1000 +/- to resolve an issue that is your responsibility. I called again today asking one more time for resolution. I spoke w/Danielle. She offered only the same resolution to me that Mr Watts gave, which I told her is not acceptable. She then gave me the GE Appliance HQ address in Louisville KY and Mr Ray Graft's name. I am asking one more time for a replacement or equal value or a full refund as I do not feel I should be required to buy another GE product at this time. Next step, I will contact the BBB and / or local TV Stations as it is a mission of mine to have this made right at no cost to me.
New linoleum flooring has constant standing water on it around and underneath this unit because of melting ice running out of the freezer compartment. This too, will need to be fixed if damage is incurred.
Domingo of Potomac MD (07/14/08)
refligerator GE PROFILE MODEL PFS22SISBSS with temperature display not working, it runs 24/7. The back panel is very, very hot and I'm afraid it my cach on fire.
G.E. dont answer to mine e-mails. Any suggestions?
Colin of West Hills CA (07/14/08)
I bought a GE refridgerator model GSL25JFR side by side Dec.23 2005. About a month ago,June 2008, it started making a clicking sound and the water dispenser stopped giving water. The ice maker quit dispensing ice. The lights inside would dim if I pushed the water/ice dispenser paddle in the door. I'm out of warranty and the cust.svc rep said it would be two weeks to get a tech out. They said its probably the mother board.
My food loss cost me around $400.00 and no one at GE cust.service seemed wiling to help.They asked why I didn't buy the extended warranty for $186.50 for three years and my response was it's a brand new GE. It will last 20 years or so. So now I'm using my 17 year old Amana that's in the garage. Just like some other peaple who thought GE was a good brand. I WILL NEVER BUY ANOTHER GE PRODUCT AGAIN, AND I WILL TELL EVERYONE I KNOW TO DO THE SAME! PS, a good friend of mine had the same problem after only 13 months. one month to the day after he was out of warranty. His repair bill approx.$320.00
the machine cost $1250. the food cost of replacement approx. $400
Rose of Castle Rock WA (07/13/08)
I bought a refrigerator from Manchestors with in two month the refrigertor motherboard went out. I wanted it replaced, Manchestors said No and so did Ge within 6 months the Refrigertor motor went out, I ask for it to be replaced again. NO Deal! Agfter 4yrs. My refrigerator has went out 7 times now the recall is no longer in affect. IN am Shit Out Of Luck! I'm on Social Security trying to raise two teenagers with No Refrigerator. I would not recommend any one to buy from them!
I've lost mass food that I can't afford to replace and went weeks waiting for repairs. This took atol on my health.
Betty of Charleston SC (07/13/08)
On July 15th the GE service department will have come five times to our residence. three times it has been trouble with the ice maker, the first time the entire freezer dept. had been defrosted after 6 days of installation. A new board was installed, that to me was an omen of things to come. Now we are looking at the entire handle off the freezer door has come off due to the fact that the freezer freezes on the left hand side of the icemaker and the door will not open. When you do get it open ice falls out on the floor and you have to sweep it in a pan and dispose of the ice.
I really don't think that even a new one at this juncture would be the answer. I think it is the design of the refrigerator. Nothing at this point would satisfy me except a complete refund because i am very dubious of this make and model refrigerator. I am very disgusted that i still owe $400 on a refrigerator that i despise. If it was guilded in gold i would not want it. I have put up with this since the day i bought it and everytime that i call GE they want to just mail me the broken parts. My warranty will be up in october and i want this resolved as soon as possible.
My husband will probably have a heart attack if he gets out ice one more time and it goes all over the floor!
Regina of West Islip NY (07/12/08)
My GE side by side refrigerator model PSS27SGPASS had problems since the start in October 2003. Temperature in the refrig.section drops so much, especially in summer months, that foods in the back of the shelf become frozen. Techician told me it's a common problem with different brands, but I never had this problem before, even when my fridges were over 10 yrs.old and not so good-looking as this GE one. Technician also recommended to be careful not to put items that could be spoiled by freezing in the back of the shelves. That seems like a lot of nonsense to me, because foods are constantly shuffled in the fridge and it's impossible to keep track of such thing.
Humidity control is nonexistent in this model, which means it should be controlled automatically. Unfortunately, during summer time shelves are constantly wet, and this moisture is getting inside in the food containers and spoils the food. Freezer door is leaking from under the water dispenser. When it happened in the beginning, the only way they could fix this problem was to change the whole door. We've got 5 or 6 doors because the model number was wrong?, it took over 2 months and heavy lifting of these doors to dump them, since GE did not want to pick them up (each door retails for $1100), and finally the door was replaced.
Now after 2 years it's leaking again. I've just called GE service dept to schedule another technician's visit, but don't have too much hope for it. I would like to know if other people experienced any of these problems and what was the outcome. Food spoilage
Petronella of Park City UT (07/11/08)
Bought GE Refrigerator in October, has had 2 service calls already, completed died and ruined $300 worth of food on July 11. 9 months old and GE will not replace this horrible unit. I will never buy another GE product again.
First they delivered the wrong one, had to wait 30 days for the right one, then they delivered the right one and the wrong one on the next day, nothing but trouble with this company from day one.
Roberto of Philadelphia PA (07/08/08)
I bought a new GE bottom-freezer, french door fridge in March, 2007 for $1000. In November, 2007 the tems went haywire; freezer at -10, fridge at 30-65 degrees. Fridge was repaired under warranty after numerous no-shows by the repair person. It needed a computer motherboard. Now, 7 months later, the fridge is exhibiting the same problem. I don't see a point to even fixing it, and must bite the bullet and buy a bottom-of-the-line fridge to replace my $1000 GE Profile model.
I'm out $1000 plus loss of food, missed days of work.
Pat of Fort Myers FL (07/05/08)
In 2004 we purchased a new condo that came equipped with GE applicances. The freezer door to the refrigerator is rusting from the inside. The paint is bubbled and cracked. The company that maintains our applicances told me that it is a manufacturers default but GE wants me to buy a new door that costs almost $700. The refrigerator is only 4 years old. As a consumer I feel we have the right to expect more that 4 years from an applicance such as a refriderator.
Paul of Sparta NJ (07/01/08)
Computer board broke after 18 months of service on New Refrigerator. All out of pocket, cost 300 dollars and lots of grieve. No major company should sell a durable good which breaks in less than two years. Also there is no need for a computer board but to give this applaince away to break sooner. I have never had to repair or replace a refrigerator before and have had some that lasted 20 to 30 years. best regards,
Paul of Sparta NJ (07/01/08)
Computer board broke after 18 months of service on New Refrigerator. All out of pocket, cost 300 dollars and lots of grieve. No major company should sell a durable good which breaks in less than two years. Also there is no need for a computer board but to give this applaince away to break sooner. I have never had to repair or replace a refrigerator before and have had some that lasted 20 to 30 years. best regards,
Christa of Lake Forest CA (07/01/08)
In January 2007 we realized that our extended warranty had expired for all our appliances. We contacted GE because our refrigerator required a repair. We had the refrigerator repaired out of warranty and renewed the warranty for all of our appliances and merged multiple contracts. We found out last week that the contract we paid for did not include the refrigerator because the same part (a valve) failed again and we needed to get service for the appliance again out of warranty. Upon speaking to customer relations we were told that we should have been smart enough to review our service contract and should have noticed that the refrigerator was not included. Because we had merged the contract we missed the mistake.
When we called for service we found out it was not on the contract. After speaking to multiple representatives and a supervisor, we were told that there would be a $99.95 trip fee but, if we had the repair done, the fee would be waived. The repair was completed yesterday and we called to get the fee of $99.95 reimbursed and we were told flatly that we did not qualify and that there was absolutely no recourse. The issue is that the part was under warranty as it was just replaced in January of 2007. The entire repair was $249.95 for a part that was under warranty. It is absurd to pay that kind of money for a faulty part.
Richard of East Moriches NY (07/01/08)
In the beginning of June I had trouble with my refrigerator not cooling. This unit is just over one year old with an extended warrenty. The first tech came and replaced the computer, and the problem was still there. The second tech came and said the compressor was bad. The first tech came back and replaced the compressor and determined that the evaporator was blocked. Now I have been waiting four weeks for a new evaporator. G.E.told me it was on back order. I requested a new refigerator and was told that as long as it can be repaired I will not get a new one.
I was offered a $100.00 refund if I bought a dorm refrigerator and I told them I can't use one it's too small. I was also offered $50.00 a week towards a rental but I told them that I don't have a place for it. Now we are coming into the fourth of July weekend and I still don't know for sure when it will be repaired. I could understand if this was an older refigerator not being able to get parts, but a one- year old machine there should be no problem unless there is a problem with poor quality parts then this machine should have been replaced with a new one.
Because of this I have to keep buying ice and I am forced to buy fresh food every day or every other day and not stock up on food or buy food that is on sale to freeze. Also from moving this machine so many times it marked up my new floor in a newly renovated kitchen.
Rob of Chesapeake VA (07/01/08)
Ge side by side sss25kfmdww select refrigerator/ freezer water leaking from ice maker, silicon ozing out of ice maker into ice making tray that hold the water to be frozen into cubes. not cooling inside refrig side, not defrosting inside freezer.
lost food three times, now repaired three times 650 in food gone repair tech 3 times out to repair 80 x 3 =240, parts 300 so far. 900 cost of ge frig, 600 for a new kenmore refrig.
Sonny of The Villages FL (06/29/08)
I built a new retirement home in 2005 and had a choice of GE appliances. I selected a top-line model, the PSS26NGSBB GE Profile 25.5 CU Ft. model, with the LightTouch water and ice dispenser. As I still had another primary home also in Florida with an older, but top of the line GE refrigerator that we moved around in our military assginments that gave outstanding service, we felt GE was the more reliable brand.
We didn't move into the new home until February 2008, so the unit was not used at all for three years and remained in new, pristine condition. Immediately after moving in, we heard a whining noise like a fan that would whirr and escalate in pitch then cycle down..constantly. We felt that it might be the nature of the sophistication of all the capabilities of this multi-function unit. Then, we noticed the light would dim as we pushed the light touch paddle in the dispenser to obtain water and ice. Today, the light dims when the dispenser paddle is touched but no ice or water is dispensed. I tried replacing the water filter in case the filter was clogged or had a sensor when it needed replacing that affected water dispensing. Of course, this had no effect. For all intents and purposes, this is a brand new unit with 5 months of use.
I am now faced with calling GE appliance repair, but after reading the posts on this site, and reviewing all the GE complaints, I am not hopeful. This is where customer service and product reliability has come today. GE understands that with every product it builds, there is an incidence rate (of problems, complaints). It chooses to ignore this percentage of owners of their product rather than underwrite better consumer support or resolve complaints. why should Americans continue to support GE by buying inferior products or its poor leadership (CEO Jeffrey Immelt).
Alan of Cape Coral FL (06/28/08)
GE Adora refrigerator stops making ice. Cup drive broke and replaced twice. Ice cubes freeze up and lump together. Expensive water filter stops working after a month and needs replacement.
Larry of Essex Jct VT (06/26/08)
Have a GE side by side refrigerator. 3 yrs old. icemaker stopped working 6 mos ago. now the refrigerator/freezer stopped working. Lost all food twice. service man came out a few times, said there is a hole in liner? and this should be covered for unlimited life of fridge. still waiting to hear form GE. (my GE dryer which is also 3 yrs old is dead and my GE microwave which is 3 yrs old has been replaced twice.) Last time I will ever buy GE!
Teresa of Hayward CA (06/24/08)
We purchased a GE Monogram REfirgerator in 2001. It came with a life time warranty for interior parts. Most of the interior parts have broken years ago, while it was still fairly new as well as while it has aged. A representative came out once and ordered all of the parts to be replaced, however, he missed some of them. For instance I recieved a drawer with no front, etc.
I have also had a lot of food wasted constantly over the years due to the temperature dropping in the frig and the freezer. I can not safely feed my family knowing that the food has probably defrosted several times before I decide to cook it. One day the food will be frozen and the next it is soft. I have paid several GE Technicians to come out and address the issue and all they claim every time is that the condensor unit on top is dirty. (I have yet to see the amount of dirt it would take to make it stop working).
Several of the technicians have been rude and in one case I had to tell him very abruptly to get out of my house. Continuously, however, this problem remains. I have taken my cabinet completely off the wall and the removable cover of the condensor unit off the the refrigerator, permanently so that I can wipe the inside of the motor and copper lines etc. constantly.
The refrigerator is ugly with motor parts sticking out and everything and it still does the same thing. It doesn't work. I have to use another refrigerator in the garage now, because I do not trust this one. I spent thousands on it too.
In addition to this, the ice is always melting, there is water on the floor, and the interior wall of the unit that separates the frig from the freezer stays burning hot when you touch it and it has done this for years as well. GE has seen it and they won't take care of it. That is also dangerous for my children as well.
I went to a major appliance dealer in Hayward recently to order some other items not related to this, and when I spoke about it to them, they were appauled and gave me an 800 number to call, listed above. They heard my complaint and are sending someone over tomorrow to look at the issue. They were going to charge me again for the technician to come and I couldn't believe it. I threatened to report them to any and every bureau that would hear me and then they decided to wave the technician home visit fee.
They had also offered a pro-rated cost to replace my unit or they could see about the repair costs to repair it. I told them, that because they can see the history in their records that this was an on going issue that should have been addressed under warranty, and that what they were offering was not acceptable. I do not feel I should have to pay for this issue. They also tried to charge me approx.$1000 for interior parts that were under the lifetime warranty as well. I just want a good and safe refrigerator. I should get that!
Katherine of Clifton NJ (06/24/08)
Purchased a refridgerator in August 2007, Company replaced the compressor in April 2007. Made a call in reference to $300.00 loss of food and was told I'd get a return phone call but never did. Was not told about insurance that would cover a partial food loss.
JUne 2007. Food is not freezing again. Food is defrosting. Want a refund for the frige so I can buy another brand and was refused. Will not give me a new refridgerator or refund my money. Only a partial food recovery will be alloted for each instance.
So I lost $300 in April and possible $200 in June. That's $700 and I was offered $100.00 for food loss by thier insurance company. So that's $600 food loss that won't be recovered. The fridge cost $1000.00. How much money is this fridge gonna cost me in the long run?
Richard of Las Vegas NV (06/24/08)
I own a GE side-by-side refrigerator. Ice Maker dispenser broke leaving small pieces of plastic everywhere and dumping Ice all over my kitchen floor. I have not been able to find an adequate replacement. In addition, the door seals leak, allowing cold air to escape and moist air to get in. I will never by another GE product of any type.
I paid about $1800.00 for the refrigerator, as a closeout and was unable to return it. I could have done better at a swap meet.
Cathy of Clinton IN (06/23/08)
We purchased our GE side by side in 2002 Model GSS22JFMCCC in 2005 it broke due to moisture control problems that GE partially paid for. WE had to pay $110 plus the cost of all our food. We were never informed that when we bought our GE product that we would have repaires every 3 years. YES our GE refrig is BROKE again. And AGAIn we have lost all of our food. Very expensive these days with the rising cost.
Our refrig is only 6 years old and on another repair job. Appliances should last 10-15 years, we expected, but not ours. This is really frustrating and I feel there should be compensation for the problems we have had and are having AGAIN.
Loss of all food products 2 times $400+ cost of leaking on our floor that we repaired ourself due to cost inconvenience of the entire situation and cost of time spent dealing with GE about their product, several phone calls and different people every time you call.
Jason of Castro Valley CA (06/19/08)
I purchased my GE side by side refrigerator a year and a half ago. All of a sudden my both the fridge and the freezer stopped getting down to the proper temperature. the fridge stays at about 40-50 degrees and the freezer stays at about 30 and there is frost on the back wall of the freezer. Luckily for me I have a home warranty and the only reason we have it is for the fridge. They send someone out and say we need a new mother board. I asked if it was an updated one and he says no it is just a new one and may go out again in another year or two.
After alot of research on the internet i discovered many people with this problem. I am thinking that aparently this mother board is a poor design and why should me or anyone else have to pay to have a new one put in every 2 years. I mean if the fridge was 5 years old ok fine ill pay for it but 1 1/2 years i need a new mother board. Plus we have to wait another 2 days for them to be back to instal the part. I will never ever buy another GE product again!
we lost food from beef to milk and many other frozen and fresh foods.
Tiffanie of Chesterland OH (06/18/08)
I purchased a GE Fridge model # GSL25JFTA after one year it started having the issue below: Freezer would accumulate Ice behind the back panel technician came out took everthing out of freezer and defrosted the ice with a hair dryer. the food in the fridge was spoiled because the fridge side shut down and became warm. I replaced the mother board and once a month we still have to take all food out of freezer and take a hair dryer to the back to defrost. GE made me pay for part sending 2nd tech out and has done nothing to help!
Food Spoiled and defrosted had to place in the trash for the 3rd time
Robin of Midlothian TX (06/17/08)
It seems like Hotpoint (GE) has a big problem with their augers. We too have had our auger break. We have not even had our side by side for 2 years. After reading some of the complaints, it also seems like they are not going to help fix the problem. Oh well, let me know if GE helps out any.
Rita of Mesa AZ (06/17/08)
I bought the GE GSS25LGMB Refrigerator in the fall of 2001. It worked fine for about 2 years. However, in 2003 the refrigerator side began to freeze all of my food. I have had to throw out hundreds of dollars in food since that time, milk, eggs, leftovers, it doesn't matter nothing is safe. We have continually had to lower the temperature and now it is at it's possible lowest setting. All food has to be placed in the center of the refrigerator and kept as far away from the back and sides as possible.
The Ice Maker quit working in May of last year. We replaced it and in May of this year 2008, exactly one year later, it quit working again. The water in the door can still be used if we keep the ice maker turned on. If we turn the ice maker off. It leaks all over and starts flooding. I can't believe after researching on the internet how many people have the EXACT same problems with this refrigerator. I don't understand why this refrigerator has not been recalled. I wasted 1200.00. And I cannot afford a new refrigerator. I regret selling my old Kenmore for $20.00 to my neighbor who by the way is still using it with no problems.
Cost of two new Ice Makers Hundreds of Dollars maybe into the thousands in loss in food and beverages.
Linda of Cape Coral FL (06/15/08)
I also have a replacement GE refrigerator. My new model started to freeze the ice together and I started to get plastic in my ice. I called consumer affairs at GE and they sent out a tech. He looked at the freezer, stated I needed a new ice bucket and that he needed to replace the mother board. (this was the same tech who was out three years ago when I had problems with my first GE fridge). He stated it would cost me $250.
I asked what would happen if we didn't replace motherboard. He said it was a 50/50 chance our whole refrigerator would go down. After losing my food three years ago, I said Ok change the motherboard.
Two days later the ice started freezing together again. This time, i started to get large (6+ inches) of ice blocks in my ice bucket. I took the ice blocks out. A few days later it happened again. I called GE and they sent out a repairman. I requested a different tech to see if I would get another opinion. The second tech opened the freezer looked at it and stated we must have left the door open. I said we didn't and described the huge blocks of ice. He said since I didn't save the ice how it was, he could not tell me what was wrong. Of course I didn't save the ice, I didn't want broken pieces of plastic in my ice!
Again, he said we must have left the door open and said he didn't think anything was wrong with it. Something is wrong with the ice maker and defrost unit. As soon as the ice melts together again, I will be on the phone with GE consumer relations again. And I will save the blocks of ice. After going through this a few years ago, I know the numbers at GE to call and to be persistant.
Dee of Leavenworth WA (06/15/08)
My GE Profile Artica installed in Jan. 2004 quit getting cold. The fan would run and run. We shut it off: turned it on before the service man came to diagnose the problem. It got cold but could not stay cold. He called GE, got his opinion about thermisters being the problem. The serviceman thougt it was the mother board...$256 installed, but would not promise that would fix it. After reading you site, we decided to junk this fridge, rather than waste $256 plus maybe another $250 if it was the thermisters.
We had to pay about $100 for the service call, since the problem was not under warranty. No food was lost as we caught it early. What a disappointment with the quality of what I thought was top of the line merchandise. I am fearful for my oven and microwave now.
J. of Harwich MA (06/13/08)
In 2007 we purchased GE Profile bottom freezer refrigerator with french doors. As soon as summer weather got hot and humid, the refrigerator and freezer would not stay cool. Called GE service. Repair man said we opened the door too much and nothing was wrong, he fiddled with something, but it didn't seem to make a difference. Weather got cooler and we were able to adjust temp, but ice cream never got really hard. This refridereator is in our vacation home, so it does not get a great deal of use year round. This summer the exact same thing happened. Called service. They put in new motherboard and said this is a recurring problem with these models.
After looking on line and reading about the many complaints about GE refrigerators not being able to regulate temperatures and people losing food a I have, this issue is more than just a coinsidence; it is a design/mechanical flaw that needs to be rectified by GE. A brand new top of the line refrigerator should not have this problem from customers all over the country. I am confident that there are many more customers who have had this problem, but who have not reported it anywhere. I a very concerned that now that the warrantee is running out, the problem will continue as it has for so many others, and there will be no recourse. I am mightily dissappointed in a company that uses its reputation and name for quality and excellence and then sells faulty products that fall far short of both. For over $1,200 a refrigerator should do just that: regrigerate.
Loss of meats and food in freezer and refrigerator: $350. Inability to use appliance for days to keep food cold. Concerned that we will continue to have the same problem and will have to buy replacement to get a refrigerator that works as it should. $1,200.
Shelley of Merritt Island FL (06/12/08)
Bought new refrig. with express ice. Paid extra for this feature. I wasted my money. The ice maker makes ice slower than our 1978 sears kenmore refrig. In fact the ice maker works so slow, it can not keep my handicapped father in ice. The repair man has been out and he says the ice maker is poorly designed. Well my money wasn't poorly designed, it was 100% good, can not say the say about this refrig. I would NEVER buy another G.E. refrig. There is nothing quick about their ice.
I ended up buying a table top ice maker to make ice when we have more than my father otherwise I must make mad dashes to the local Circle K to buy a bag of ice. This refrig. was to be the answer to this problem.
Louise of Bell FL (06/12/08)
I also had plastic in the bottom of my glass but did not swallow any they were big pieces.
We now take the ice out by hand.
Patricia of Toledo OH (06/12/08)
My refrigators was part of a class action law suit. It was replaced, however I still having the same issues. I have had service out many times in the past 18 months and the tech says there is nothing they can do to fix it. The consumer dept says he says it is working fine.
my freezer door opens and then defrosts the model GSH22JFTA-CC
Sharon of Pinson AL (06/11/08)
I have a 4 year old side by side refrigerator that has stopped working. I've had 5 service calls over the last 3 weeks and STILL NO Refrigerator to use! They've replaced the compressor and some valve that he thought might be blocked. This is costing me time & Money to be home for all these service calls!
I'm losing work time having to be at home during a 4 hour period waiting for the repairman to show up. I've been here 5 times so far and still no fix! I finally turned off the ice maker since it once made ice just long enough for it to all melt all over my floor!
Rose of North Little Rock AR (06/09/08)
We have had trouble with our ge refrigerator every since we have bought it with the defrost not working, ice maker not working properly. We have called them four or five times. They came out today and said it was the evaporator mist and charge $235.00. I called the consumer dept and talked to Tia. She said she would call the service dept. and see how much the part cost and then decide what help they could give us. She never called back and I talked to another girl in the same dept and she said they didn't have to give us anything but they would give us a $50.00 check. That doesn't cover the cost of the refrigerator that was brand new when we bought it and all the food we lost. They only paid a % for the food we lost only one time.
I feel like they should have to replace the whole refrigertor since it was there fault. They said the class action suit was over March 31, 2008. I never got contacted by anyone on a class action suit. Please make them make it right besides just replacing parts. A new at the time refrigerator should not have most of its parts replaced.
We have lost over $500.00 in food, a few days off and not beening able to cool our food.
Richard of Cape Coral FL (06/09/08)
Ice Maker rusted - not only did it rust but the plastic broke off and we drank that too. Now GE wants to charge to send a technician out to verify that rust is present - to quote the representative No charges will be waived. They won't even replace the defective part of the Side by Side refrigerator/ice maker that rusted. Ice is being made and dropped onto a rusty auger - when you call and ask for a supervisor they hang up on you.
We drank rust - the baby drank rust in the ice.
Dan of Cincinnati OH (06/09/08)
I bought me first GE appliance about 2 years ago. A side by side refrigerator freezer with water and ice in the door, model # GSS25JFPD. About 14 months after I had it, it started making a very loud whining noise which sometimes would wake us. I finally couldn't stand it anymore and called service. They came out and said the cirquit board in back needed replaced and would cost ~ 320 dollars and the warranty ended 2 months ago. I already spent 1100 dollars to buy it so didn't want to throw it away yet, so I had it fixed.
Now a couple of months later the water quits working. I called GE's consumer relation line and that's like talking to no one if you know what I mean. So now I have to have it serviced again because we use the water feature a lot. Well service comes out and knows exactly what the problem is as I did because of researching this issue. It's a frozen line which has happened to thousands of other people. This will cost ~ 250 dolars to fix. I said I wonder why the consumer has to pay for a bad design on GE's part. The tech said he agree's and is embarassed evertime he fixes one of these. It took him 5 minutes to stick a little 1 amp heater by the dispenser to fix their screw up. He said another option, which some people are doing, is to open the freezer and shove a sleeping bag in around the shelves to keep the cold in, and leave the door open for 5 or 6 hours and this will defrost the line and last for a month or two when you will have to repeat this process again.
I just couldn't picture someone coming over to my house and seeing a sleeping bag sticking out of my freezer, so I had it fixed again. They did deduct the show up charge since they were just there. We'll thats the last time I will have it fixed, next time it's going in the garbage where it belongs. To top it all off, a friend of ours works for GE and said they would never buy a GE appliance. Anyway I know nothing will ever come out of this but maybe someone else will benefit from reading this. One other thing I will do is, I work for P&G and we have a shared site that is read by thousands of employee's and warn them to stay away from GE appliances.
Jerry of Enola PA (06/09/08)
I have a 2 year old GE fridge. Everytime I turn around something is wrong with it. Replaced defrost unit $200 now it doesn't dispense ice. Repair man says $250. What a piece of junk I will never buy another GE product.
I have thrown out over $200 worth of food and have to open the freezer and hand pick ice cube.
David of White Hall AR (06/08/08)
Obtained a GE ref Model gss221fphww from my wife's parents who had bought the frig new approx 3 1/2 years ago. they replaced it because of noise coming from the freezer dept and not cooling properly. I suspected it was from them not having much food in the ref but boy was I wrong.
I set it up in my out building and used it for additional ref capacity. Well my wife's parents were not wrong. This GE product is a piece of junk. Within a month the unit quit working. Being a individual with a electronic background I found out that the problem is caused by the main control board which is not allowing the ref to go into the defrost mode which in turn is causing the evaporator to freeze over resulting in no air flow to the fresh food section of the ref. I was on line looking for a place to purchase the main control board but now wonder based on what I have read if I should just junk out the unit. Technology is great but looks like GE has a real problem here.
Nothing major so far other than some excessive water being spilled over from the frozen evaporator after I unplug the unit and ice melted from the frozen evaporator/
Carol of Marco Island FL (06/03/08)
I am on my third auger for a GE icemaker in the side-by side refrigerator. I almost wish the entire fridge would fall apart and warrant my getting another brand. GE will not accept responsibility. It's a paoin to have to spend over $50 every time this happens without notice, and find yourself drinking rust.
It can't be healthy and it sure is expensive. A machine should work. Imagine, lasting less than 2 years - I finally just turn off the ice maker and pray for the fridge to die. I have no hope hat GE will step up and do the right thing - they have not up to now.
Paul of Nicholasville KY (06/02/08)
I have a side-by-side refrigerator model #GSH22KGPC. It is approximately 4 years old. It has burned through 4 defrost heaters in the past 5 months. I have replaced them myself with both GE and generic parts. Something is wrong with these refrigerators and GE won't take responsibilty.
I have wasted the money on the one service call and three new heaters I hav replaced myself.
Kurt of Oak Park, IL (05/31/08)
We have replaced the motherboard 4 times in the last year. The GE repairman said he has seen this happen countless times and really cannot promise replacing the motherboard will fix it for good. He may have to come back again and again.
This is a known problem yet they keep on selling them.
Jude of Fairfax VA (05/22/08)
I have a side by side GE refrigerator, Model# GSS22WGMDBB that is 5.5 years old. It has had icing/defrost problems since it was 2 years old. GE offered me $400 credit toward a similar model if bought through them at an inflated price. They offered no assistance with repairing the current unit.
I have thrown out a lot of food the last 2 years and spent at least $300 on service calls.
Ms of Charlotte NC (05/19/08)
On May 17,2008 I called a Service Tech.to my home to service my ice maker. Some apparent reason the tray was a life time warranty part. I still can`t believe How ice damage the ice tray and broke one of the ice crushers.Shortly,after a couple of days later now it is the food disposal. I am so upset because you can`t see or, tell what model or, series I have. The numbers must be on the blind side of the disposal. I am so disappointed in your product. When I call to your 1800 number and was ask the model and serial number I was unable to give them this information. What a terrible experience!!!!!!!!!!
I can`t used my appliance. Something needs to be none. Please provide me with the serial no. and model The appliance is about two years old. Thank you, this will be much appreciated.
Bob of Independence OH (05/16/08)
Purchased GE refrigerator Model #GSS25LGMA WW on 4/15/02. It is freezing the fruits and vegetables and forming ice crystals on the milk and juice. It also makes horrible loud noises. I know it is six years old but we only use it six months out of each year. We would like to get it fixed, but have read too many complaints about GE and their repair service that cannot seem to find the solutions to these problems. I WILL NEVER BUY GE AGAIN!!!!!
I have had to throw out fruits and vegetables and items that freeze. Now I have to buy less and keep what I buy in the cellar on a shelf.
Kenneth of Roseland LA (05/12/08)
Refrigrator stop cooling cant get any response from G.E. parts or sale's to corrispond to this matter and the fridg is still under warrent
losing food and can't get help from G.E. untill Friday 16 08 Model # GSS201ETAWW
Wayne of Chandler AZ (05/12/08)
I bought the General Electric Profile Series refrigerator less than two years ago and I am already having major issuses with the refrigerator. I thought that I was safe with a major brand name and buying the higher end model but the bad design and cheap hardware now has cost me about $700.00 (in repairs and food loss due to spoiling), so thanks GE. The door clamps broke causing the door to not close and sometimes open on their own depending on how much food are in the doors and the mother board does not work. This mother board is the one thing that is not covered under the warranty and is one of the most important compnents with this frige because this is what tells the frige to stay at the set temperature.
I had to pay about $560 dollars for two plastic clips so that the door remains closed and replaced the mother board. I also wasted another $150 dollars in food that we bought for a big graduation party had to be thrown out.
Ralph of Morgan TX (05/11/08)
We have been trying to get a refrigerator replaced since November of 2007, but have been sent numerous repairmen ( at least 9 ) who are at the mercy of the so-called TECH department. They have replaced almost every component in this refrigerator and it has only gotten worse. Food spoils in about 2 to 3 days. And nothing will stay frozen in the freezer at all. It started going bad while under warranty and we have an extended warranty (BIG JOKE). All we want is to be treated fair and reasonable.
We have probalbly lost at least $200.00 worth of food, plus we have an Eleven hundred dollar box sitting in our kitchen
Rosarita of Fort Lauderdale FL (05/10/08)
G.E.MONOGRAM BOTTOM FREEZER REFER> WAS purchased March05. To date I have had 22 service calls. started with loud bubbly noises,and escalated to loss of cooling in freezer and refer. Parts were replaced at various intervals only to fail again.
In Jan.08 after returning from a 10 day trip I lost over $350.00 worth of food { ge. paid me their max of $150.00] At 2.00 am, I had to clean out my refer. and dispose of the smelly food, and clean out the refer. I asked to have the unit replaced ,And was told the best G E could do for me was to sell me another similar unit at a dicountd price .
This went on for several more mos. until I was calling for service once a week. The service man would shake their heads ,put in more gas, andit would last another week.during this time the temp. in the unit would rise and I would lose more food. After threatening to go tothe attorney generals consumer affairs office, better business, tv stations and the internet sites, the agreed to give me a new refer. Thi refer is in ft. lauderdale fla. all the service has been done in fla. but they sent the replacement refrigerator to boston ma. my credit card billing address.
A week later they shipped, the unit to fla. and it arrived damaged.I have been without refrigeration for 2 weeks, and have had to walk a half block away to get food or refrigerate at a neighbors house..They offered to sell me a dorm size refer. till my other replacement comes..THEIR SURVEY ASKES IF I WOULD RECOMEND A GE PRODUCT TO A FRIEND OR IF I WOULD CONSIDER BUYING ANOTHER GE PRODUCT. CAN YOU GUESS WHAT MY ANSWER IS????.THE ATTITUDE OF MOST OF THE GE PEOPLE,WAS HORRIBLE, CONFRONTATIONAL,AND REALY DIDN'T CARE ABOUT THE CUSTOMER.
I guess that al in all I lost close to $1000.00 in food, lost 22 days of work spent numerous hours on the phone trying to make sense of a nightmarish situation.
Toni of Brooklyn NY (05/08/08)
I purchased a GE Profile Refrigerator in 1/08. By the begining of March I started having problems. Everything in the refrigerator is warm. I have had numerouse technicians come to my home. They are very nasty or they just don't want to do anything. I have had parts replace and still warm food. Today another tech came, opened the door, looked at the digital temp and said nothing is wrong and left. I spent the rest of the day trying to get someone other than a supervisor on the phone because any supervisor I have spoken to will not give me the number of their boss Mr. Raymond Graft in Louisville, KY. Well I did get his number. I left him a message. I am sure he will not get back to me. I also left a message for Kim Freeman, Director of Public Relations. I am sure she will not get back to me.
I then found the President & CEO Mr. Jeffrey Immett in Fairfield, Ct. and I spoke to his assistant Gary Morato (not sure last name is correct). He was extrememly arrogant and tried to treat me like I am an idiot. He even stated that the thermometers his tech used in my home are not good that I should purchase a liquid thermo. I did. I poured a glass of milk and the thermo. reading is now 45 degress. When I first put the thermo in milk it was reading 55. It took two hours and fifteen minutes to drop. The container of milk has been in my fridge since Tuesday late afternoon so it should have been cold enough already. The thermo is now in a glass placed in fridge. The gentleman Gary told me that the air temp can go up to 55 degrees and that's ok - it has nothing to do with the food temp. This does not make sense to me.
The customer service at GE is the worst I have ever encountered. I plan on going to the attoryney general and also channel 7 ABC news hopefully I will get some results from you or any of the above. Economically i have to replace dairy products every 2-3 days. I want my full purchase price back so I can go purchase a refrigerator that WORKS
Charles of Rockford IL (05/08/08)
My GE refrigerator is only 3 years old and the freezer ices up causing the top of both the freezer compartment to be warm while the bottom is freezing in both. The GE recall line says my model is not covered but the problem
We lost abot $200 worth of food. I have not had a repairman come out yet but that will cost a small fortune. I cannot see myself ever purchasing a GE product.
Debra of Tualatin OR (05/08/08)
Latest is ice maker was puring out the back and freezing the inside of the entire freezer. GE put in new ice make, within 1 day, I started having the same problem within a day and called for another repairman to come out or replace the refrigerator.
They sent a new man out and he put extenders onto the ice maker so the water would go into the ice maker, and he put new rails on the freezer with double things that he said would take care of it. Now it is about a week later, and there is ice in the bottom of my freezer and slightly melted and making ice patties. I have called GE today 5/8/08 and they said they will get back to me in 24 to 48 hours on what they are willing to do......
I had to throw out frozen foods damaged and GE said they would send me a check of 50 or 75. but have not seen anything yet.
Raena of Whittier CA (05/06/08)
I purchased a general Electric refrigerator from Howard's appliance store on 8/28/06. Within approximately 6 months from the date of my original purchase I began to have issues with the refigerator beginning with the door handle becoming loose and falling off. Although I purchased a 4 year extended warranty I was told by Howard's service department that I would need to to contact General Electric Company directly for parts and services during the first year of my purchase. I followed these instructions and notified the manufaturer who informed me that I would be sent a new door handle. I never received anything and ended up repairing the door handle myself.
Shortly after this problem my ice maker began to malfunction. The ice was melting and freezing to the agitator. At that time which was approximately 6-8 months after my purchase I notified Howard's and requested a service repair. Howard's came out and made some adjustments to the ice maker, and my refrigerator worked fine for apprx. 1 month. Then I began to have the same problem, which they claimed to have fixed a second time. Several months later I was still having the same problem with my ice maker. During one service call appointment I was told that I needed to replace my water filter. When this did not resolve the problem I notified Howard's and they services the refrigerator replacing the sensor which did not fix the problem. Howard's has record of all service calls which I will be requesting additional copies of.
I called Howard's out to my house again in December, at which time the entire breaker was replaced. This required two different house calls, since the parts needed to be ordered. My ice maker was still malfunctioning following Howard's return in January when they replaced the breaker. Today Howard's was out to re repair the ice maker yet again, since it was still freezing and not dispensing properly. Some minor adjustments were made according to the technician, however he discovered that the heater component of the refrigerator was not functioning.
Coincedentally my refrigerator was not getting cold, as of two days ago, so when they arrived for the service repair today I complained and he checked the problem, discovering the heater component problem. This compoent was replaced today and I am told that they will return tomorrow to follow up and see of all is working properly. Depsite all of these recurring problems, Howard's is refusing to replace the $1,200.00 refrigerator I purchased from them less than two years ago.
My ice maker does not work properly. I have contacted Howard's apprxomately 7 times to repair the same problem and each time have had to take time off of work. this has caused a tremendous amount of stress and frustration, as well as inconvenience to my life. Today Howards was out yet again, and located an entire different problem with the heater component of the refrigerator. This was replaced today.
The refrigerator is obviously not a reliable appliance and I have demanded a reimbursement for the appliance or an exchange which Howard's promised, once the problem could not be resolved after 4 times of them servicing the refrigerator. I am dependent on the refrigator for obvious everyday necessities. I have two small children, including a 7 month old whom I am nursing and storing breast milk for. today while my refrigerator was being repaired I had to take the milk and other perishable items to a neighbors home to be stored. In addition several of my food items, which I could not store in her house were spoiled. I am extremely frustrated and have no choice but to purchase a new refrigerator.
Virgilius of Belmont MA (05/05/08)
I purchased a GE Refrigerator 0n 10/09/04. The refrigerator came with an installed water filter manufactured by Culligan with a GE logo. Some time in 2006 an installed filter started leaking and it was replaced using a filter bought from GE . I logged in on the GE Web site and offered to send GE the filter for failure analysis. I never heard back. On 4/22/2008 the filter again ruptured and this time no one was home for about an hour. The water damage was in the thousands of dollars. I called the Distributor/ Sales/Service(*1) from whom I purchased the refrigerator and they came in and wiped down the inside of the refrigerator and left, the next day they said, We have a filter (GWF06) for you.?
In the meantime I logged in on the GE Web site and tried to find a GWF06 filter to no avail. I then called GE Parts and was informed that the requested filter has been replaced with a new one, MWF. The original filter design was defective. GE kept selling them in spite of failure notices. Then when a (presumably improved) filter is brought to market the authorized distributor is still selling the defective ones.
The question is what do I want from GE? I would like an acknowledgment of my original e-mail. I would like to know the reason for the discontinuance of the GWF06. I would like to know if GE intends to put a warning label either in the instruction manual or on the filter, warning of a possible catastrophic failure is possible and under what conditions that may happen. Now, since I have no intention on installing any filter until I receive answers to the above questions, it gives rise to another question, does GE agree that the present configuration of the refrigerator is different than what I originally purchased and there needs to be discussions on reparation?
$500 Deductible insurance policy. Basment ceiling damage and upstairs floor damage in excess of $6,000.
Jon of Auburn CA (05/05/08)
I want to report that I have a GE refrigerator with the ice dispenser on the door. It is the profile Artica with the quick ice dispenser. It is about three or four years old now. In the last year, we noticed the ice was dispensing slower and slower. Now we started getting plastic pieces in our drinks. I started saving the pieces and looked into it. The worm gear (or propeller)that spins and pushes the ice forward is made of plastic and is literally breaking itself apart trying to do its job. I was not surprised to find that I am not alone. To me, upon examination, using plastic in this manner is irresponsible and dangerous. Not only did they use plastic, but it is CLEAR plastic!! So you cannot see it in your drink! It looks just like crushed ice. HOW STUPID CAN YOU GET? USE THIN CLEAR PLASTIC TO CRUSH AND DISPENSE ICE?
Did GE suddenly stop hiring engineers? Is GE aware of it? Of course they are! How can they not be? A company like GE knows better and you can bet there was extensive research done on this before production and somebody made the decision to go cheap anyway. This is not a design flaw at all! Rather, it is a unethical business decision to use knowingly substandard materials for the sake of greed. GE has no excuse at all to build something with such poor quality in such a dangerous way. As old of a company as they are, with all of their vast manufacturing experience on such a large scale, I am shocked and dismayed that they would put peoples' health and maybe even their lives at risk for the sake of cutting corners for profit.
This was not a cheap appliance by the way. I see the other complaints and I am very disappointed at GE for not taking full responsibility and taking action. Instead, they do not act concerned nor surprised. I don't need my family's throats and internal organs to be cut up because GE wants to make an extra fifty cents or whatever they think they are saving by using substandard materials. Even if people do live through the ordeal of swallowing bits of sharp plastic and finding blood in their stool, think of the pain and suffering- and the enormous hospital bill! NO THANKS GE! I can see they have no intentions of making it right and I am not about to frustrate myself by contacting them at this point. They are aware of the problem and plenty of people have gone after them for resolution to no avail. I am obviously going to have to dispose of this hazard (I won't sell it to someone else) and buy a new unit. The new one will definitely not be GE and I will probably never buy anything from GE again as long as I have a choice.
The cost of a refrigerator. At the very least, I will have to have my family examined by a doctor to make sure everything is alright. MRIs are not cheap either. Internal bleeding and bodily damage may not even show up right away so we have to be proactive and not wait to see blood in our stool and a trip to the ER. The risk is just too great to ignore the issue like GE is doing.
Debra of Tualatin OR (04/30/08)
We bought a GE PFS22SISBSS Profile bottom freezer fridge for 1800.00 on 9/20/06. By May or june 07 pieces on top of the french doors had broken off and I had it bungied corded close. It took months to get replacement doors as the company new it was a flaw, and they were nationally backordered..... So August 07 I get a brand new same model fridge. I begged in writing and on the phone that this model was flawed and I did not want the same model sent out but without responding to my requests they sent out the same model.
Now, since March, we have been having an icy wonderland in the freezer with all food frosted over in the freezer. chunks of ice, and the most agravating thing all the ice cubes falling to the bottom of the freezer regularly. Today, April 30, 08, the same GE repairman came out again and said I had a faulty ice maker because the water was flowing behind the ice maker and freezing on the rails and then the baskets did not sit in properly and we did not have a good seal. He took out the old ice maker and replaced it. I still think this model is truly a design flaw and I now hate my refrigerator that was of my dreams when I saw it at Home Depot in their showroom in Tigard, OR.
When I called into GE to make the repair appt, the woman on the line said we are always offered to pay the difference to upgrade to a different model, but I swear I was never offered that option before, and I now was not offered it on this call..... I just threw out a lot of the freezer food that was fully freezer burned. What are our options and what ear should we tell of our frustration and anger of this. If they do not replace it with a standard fridge soon, I will never buy another GE appliance. I am a Realtor of 20 years and clients often ask me where to go to purchase appliances....
Travis of Springfield VT (04/30/08)
We purchased our GE Refrigerator from our local appliance store just over two years ago. The first twelve months were reasonable, other than a small seal repair that was made in the initial installation by the company that we purchased the appliance from. After roughly fifteen months of owning the appliance, the lights in the refrigerator section went out and within one day, all of the cold air stopped. We called our local GE tech; he came and fixed the problem, not charging us for the part, as he said that he would cover it under something with the manufacturer.
The second part failed roughly thirty days later, and to this date is on part number four, all of them, the computer. We have lost over $400 in food, perhaps more, and between my wife and myself, spent hours on the phone with GE. The first time my wife called (after the third computer replacement), she was told to call the tech in our area; he was awaiting surgery and when my wife explained the situation and asked how to find another tech was told why don't you pick up a telephone book and look for one.
This afternoon I called and spoke to a woman in Customer Relations and indicated that I wanted to speak to her supervisor and was told that I can only contact him through writing and that he doesn't have a phone number. I've left a message with the Director of Public Relations, but am sure that will produce no results. My next step is to draft a letter to the Director of Customer Relations and make my case to him. There are tapes of all the conversations between my wife and the people at GE and between myself and GE today. I'm going to request copies of those audio recordings, so that we may review them. My wife was led to believe that we were going to have another unit delivered and this unit condemned and since that conversation GE has reneged on that commitment to do the right thing.
The last offer GE made was they were willing to offer us a prorated price on a new unit of $550, which is absolutely unacceptable. The only good thing? is that we are not paying for the replacement on any of the computers or their installation and as I stated this afternoon, If GE wants to pay for us to have a new computer installed every three months, so be it. Sooner or later it will get expensive?
My time, my wife's time, lost food and significant frustration.
Chastity of Puyallup WA (04/30/08)
My husband and I purchased all General Electric appliances when we built our new house in 2002. The side by side refrigerator was completely replaced with a new one after servaral service calls. The water and ice dispensar quit working early 2007. December of 2007 fridge quick working had to replace the computer board. service man could never figure out why water & ice dispensar still would not work. Fridge is working on and off now. I am just going to replace it now. That is just the refridgerator.
The washer has been replaced. After i had the general electric repair man out a number of times and finding water all over my floor 6 different times, we purchased a new washer in mid 2004. My washer and dryer is on the second story of our home. My husband said that that it was going to be much cheaper to replace the washer and not have mold or water damage from all the problems that the we continuously had.The built in microwave is going out too. I did not know General Electrics appliance life span was only 1-6 years.
The first loss in 2002 was complete loss of food and meat in fridge and freezer. Second loss in December 2007 was loss of all meat in freezer and fridge. My husband threw is back out from getting the washer out of the house because he did not want any water damage to the home until out new washer was delivered. I had the front loader washer and replaced it with the kenmore elite HE3. I had to pay $70 for touble shoot on fridge and then an additional $270 to replace board and still could not fix ice water dispensar. now with fridge being just over 5 years old we have to buy a new one. We are a family of 6 and buy the upper end models. Never again General Electric.
Jennifer of Lexington SC (04/30/08)
I purchased a GE side by side refrigerator about 4 years ago. A few months ago, both sides of the refrigerator stopped working. We called a repairman. He said it was the fan but, when he called to order the part, they told him it was the motherboard. He came back and replaced the motherboard. We called him back 2 more times because the refrigerator still wasn't working properly. The freezer kept stuff frozen, but the refrigerator wouldn't get cold no matter how cold we set the temperature. He finally managed to adjust something so that the refrigerator would get cold. However, the stuff on the top shelf could only be moderately cold and the stuff in the bottom drawers would literally be frozen. We put up with because we didn't have time to call another repairman. We assumed the first repairman didn't know what he was doing.
I see now that it's just GE that's the problem. At this very moment, everything in my refrigerator is getting warm and everything in my freezer is melting. I'm more than a little irritated. After reading the other complaints, I need to decide if I'm going to have it repaired or just give in now and buy a new one. I do not want to call a repairman 18 times about my refrigerator.
I can't remember what the service call cost the first time. We managed to salvage almost all of our food because my brother lives really close by and I just put everything in his fridge and freezer for a couple of days until it could be repaired. It looks like I may have to do the same again. I'm extremely busy and I hate wasting my time. Calling a repairman only to find out later the problem can't be fixed is more than little irritating.
Malcom of Trenton MI (04/29/08)
In October of 2006 we purchased a top of the line GE Profile - bottom freezer refrigerator. Since this purchase we have had four (4) failures and lost well over $500.00 in food. Each time a technician comes and fixes the machine (we purchased an extended warranty)and makes no restitution for the food. Also we have had to lose significant amount of work and personal time dealing with this issue. We are not capable of storing food safely for fear this machine will stop working. What a piece of JUNK.
Loss of time, over $500 worth of food stuff.
Arnel of San Jose CA (04/29/08)
My 2.5 year old built-in GE Monogram Side-by-Side refrigerator (Model ZISS420DRGSS) spontaneously started spewing water from the dispenser. Seems something must have shorted and kept the water button pressed. This probably went on for over 2 minutes until we noticed. Opening the door stopped the water, but I already had over a gallon of water on my hardwood floors. I thought it was a fluke, so we just cleaned it up (while the door was open) and went away.
10 minutes later, it started spewing water again! This time I turned off the water line and the ice maker and have called GE Service. I suspect a hefty bill for this, but I believe this is unacceptable for a their top of the line $5000 dollar fridge. If no one was home, that water would sat on the hardwood for hours, if not days. If the dispense malfunctions, it should, under NO CIRCUMSTANCES, stay open. Unexpected water on the floor in the kitchen is a safety hazard, not to mention it ruins the flooring.
Rosarita of Ft Lauderdale FL (04/26/08)
I purchased a G.E.Monogram refrigerator in march 2005.we have had a continuing problem . 18 service calls to date. they have replaced parts, and dignosed a multitude of problems. each time assuring me that the problem is resolved. the freezer and refer,continously loses temp. Ilost over $300.00 worth of food and they paid me $150.00
As of today I do not have a working reliable refrigerator and have to keep my food in a neighbors refrigerator.I keep getting the run around,with no end in sight meanwhile this situation is causing me extreme hardship. I have lost at least 18 days of work waiting for service men. I just lost an additional freezer of food, and the service that came this morning, put additional gas in but told me that it will not fix the problem. I plan to call my attorney on mon. morning and proceed with court action.
I would never purchase another g.e. product.I can understand product failure but the G.E. sevice people have been obnoxious and uncaring about the disruptions to thier costomers lives.
Peter of New York NY (04/26/08)
I recently sent a complaint regarding my GE Profile, top of the line, bottom freezer. For two years, nearly to the day, the mother board had to be replaced. I stated in my previous complaint a couple weeks ago that the three year mark was coming up and I lived in fear for a repitition of the problem.
Sure enough, last week the exact same problem...the mother board had to be replaced AGAIN! This makes three times in three years! I remember the days when one bought a refrigerator and the expectation was that it would last at LEAST 20 years with no problem. This GE refrigerator is junk and I will never buy another GE product! I'm going to take the lose, dump this garbage, and buy another since I can no longer live with the fact that a freezer full of food will spoil every year!
Sharron of La Quinta CA (04/24/08)
My GE Profile refrigerator was installed in the summer of 2005. There is a design flaw with the ice maker. I have never been able to get ice cubes to comfortably drop down the chute. They stick together and now the cubes are tiny and frosted. I have to remove the ice maker to access ice cubes. Because the cubes are frozen solid together, they cannot make it down the chute. I had service from two GE service men on Feb 14, 2008. A plastic part had fallen off inside. The service men put it back on, talked to me for a little while about the function of the freezer, charged me $30 for the conversation (in addition to the $89.95 service call charge) and left. The problems have continued. Now I have water leaking again from the freezer and forming large icicles down the inside of the freezer. The only ice right now are little pieces and they are frozen together.
I also think by continually taking the ice maker out to retrieve the cubes, it makes the situation worse. Sometimes it doesn't even make ice cubes. I have to readjust (I guess) the placement of the container. Anyway, I have service man or men coming again tomorrow. I called the GE Customer Relations number. The girl didn't help but gave me the address for a complaint department in KY. I am sending them a letter of complaint. I additionally sent a complaint Email through their website. I notice that there are about 10 residents here in my retirement community with the same problems. I am writing a letter to the Vice President of GE Consumer Relations in KY and will present the builder, Shea Homes, a copy of same. I think they should also contact GE to resolve the problems. I would not think that they want to continue to use GE products in their new homes.
I travel to my children's homes very often and feel extremely uncomfortable knowing the the water could leak out of the refrigerator while I am away, and cause mold in my home. Also, I am apprehensive that it could cease working and cause my food to spoil. I believe that based on the complaints I have seen on the Consumer Affairs website that GE needs to replace the refrigerators at no charge. I cannot believe the horror stories that I have read today on this consumer affairs website regarding the GE ice makers. Address for complaint to GE: GE Appliance Headquarters Building AP6 Suite 129 Lexington KY 40225 Attn: Ray Graft Vice President, Consumer Relations
To date, I have not had physical damage but if the situation is not resolved, there will be either food spoilage or damage to my floor from leaking water.
Swayam of Chino Hills CA (04/23/08)
I bought GE aetna refrigerator side by side 3 yrs before. Since last one year my water dispenser is not working. Initially when I called a service man he took $45 dollar and said to replace the filter where as I changed the filter just few months before and never used it because the water dispnse stopped working. Then I bought a new filter with $42 dollar. Still the water didn't come.
I read over online and the water has frozen inside the waterline. I have a kid and my refrigerator is always loaded with food. I am not sure how I can defrost it nor let it be open. I am really frustrated as even if I let it defrost ths would be an ongoing process.
Robert of Columbia Falls MT (04/23/08)
i bought a ge side by side fridge on 9/07 model gss23qgta and in 12/07 the evap. motor started to make a terrible moise. place a call to an authorized ge repair shop and they came out and replace the evap. motor. on 2/08 same thing and again the evap motor and fan were replaced. i called ge after second time and was told they would look into the problem.
now on 4/08 guess what same problem very loud noise coming from the fridge again called the repair shop again, called ge again and was told by ge, that they would not replace the fridge as it can still be repaired. i asked them how many times are they going to replace the evap motor? they said until one works. i find that hard to believe as i've had the evap motor replace every couple of months. i will never buy another ge appliance again. by the way i have a '76 sear kenmore fridge downstairs, runs like a top.
Kathy of Trabuco Canyon CA (04/16/08)
In 2001 we purchased a GE Profile Performance Side By Side Refridgerator Model # TFX28PP for over $1800. It was a really bad choice. We have had nothing but problems with it. Shortly after the warranty expired we had to replace a dispensing valve.
A year later it required replacement again. A year later it started leaking water out of the front of the freezer unit. The water line had cracked and it required replacement. A year later it was leaking again.
Now we are having water build up inside the freezer at the bottom and we have a large block of ice that has formed. We have contacted GE for repairs, but they are not very helpful. They charge for their initial visit and then they leave because they don't have the parts. Then they charge again when they come back and they don't have the right part. Then they charge again when they come back with the right part. We would do our own repairs but the GE manuals & diagrams are very vague and poorly written. It all seems like a scam.
After just 7 years we will have to replace the unit at an expense of almost $2K, and the old unit well it is ready for the dump...Talk about adding to our WASTE. Whatever happened to a fridge lasting 15 to 20 years. My folks had the same one the entire time I was growing up. In fact they gave us that same fridge when my husband and I first got married. Wish We had it back now.
Glenda of Marietta GA (04/16/08)
I bought a GE refrigerator - side-by-side - GSH22SGRESS, and had it installed in my home in March 2005. In March 2008 the unit stopped dispensing water. I had a repairman come out and he told me that the waterline in the freezer door had frozen and that he had seen this many, many times with GE side-by-side units. He also told me he could not fix it--that I would most likely have to have the door replaced. He said that it was a bad design on GE's part -- that when they sprayed the foam in the door it sometimes moved the waterline too close to the freezer and that the line would freeze. By looking at the complaints about this, I don't think I will have any luck if I contact GE about the problem. I just wanted others to know that this problem is very prevalent . . .
Having a repairman come out to tell me I would need to have the door replaced on my freezer side cost me a service call of only $50. Having the door replaced would be exremely costly and if it's the same door design--who's to say the problem wouldn't happen again. My conclusion--don't buy GE products.
Tom of N. Ft. Myers FL (04/15/08)
So my water line to the in-door dispenser kept freezing up. I'd have to turn the fridge off and open the freezer door for up to 5 hours for it to melt. Then 3 or 4 days later it would freeze again. So the GE repair guy came and installed a $63 part in about 20 minutes. It was a heat tape applied inside the dispenser cover. Now for the fun part: $79 just to show up and then $105 labor. That's about $315 per hour - my kind of job. Oh yea, another $14.90 in taxes.
Once I had the part number, I found the part on-line for $42. Forget about it really being a manufacturing defect that should be covered by warrantee. GE does not care! They advertise how energy conscious they are and then solve a defect with a heat tape that adds heat to an appliance that's supposed to be cold! Go figure! If this offends any ex-GE employees....GOOD When I subsequently called GE customer Care on March 25th I was told we have no recalls on that model and there is nothing we can do. I've gone on-line and searched for GE water dispenser problems and, WOW, they've got lots of problems.
I have received no reply. On April 1, 2008 I received a phone call from Wendy at GE. I don't know if this was a result of my letter to Mr. Immelt or not. She offered to send me a rebate of $63.30 which was the cost of the part. I said no thanks, it's not worth it and I would continue to pursue this thru other means, up to and including finding a lawyer to file a class action suit. That got me an offer of another $79.95 refund for the service call but nothing for the labor cost. Again, I said NO'. I'd really like a lawyer to file a class action on this jsut like they did on the water leaks on many models. Go check out the other GE junk on Ask,com and Acme how to!
John of New Port Richey, FL (04/14/08)
On 12/12/2006 I purchased a GE bottom freezer Refrigerator. Since that date I have had the ICE MAKER replaced (4)four time under warrenty and (1) once I paid for it. In 15 months the ice maker has broken 5 times. G.E.'s records only say 2 times. How conventient. The last time I paid $181.90. They gave me the service call. This part has broken twice in 3 months.
A service man said he replaces 5 a month. Thats one man in my area. What about the rest of the country?
Lisa of Enfield CT (04/14/08)
I purchased a GE Profile Bottom Freezer Fridge model #PFS22MISBWW on 3/20/06.It was installed on 3/22/06. We noticed that right from the beginning the fridge would run warm then cold to the point of freezing. Right before our 1 year warranty date the fridge went crazy. It got up to 48 degrees and we couldn't get it to cool down.
I called the service # and they sent a tech that replaced the mother board and he told me that they were having to replace all of them, even though there was no actual recall. Then on 10/9/07 I had the same issue. I called they sent someone out, he told me that the door seals needed to be oiled, he did that with vaseline and charged me $85 for it.
Then on 4/8/08 our fridge controls said the temp in the fridge was 36 degrees but everything in the fridge felt warm. We put a digital thermometer in the fridge and found that it was actually 48 degrees. I called and they sent out another tech, he plugged his laptop in the back of the fridge and told me that it was showing that the fridge was actually 33 degrees. Which he felt was impossible because things weren't cold. He replaced the mother board and told me to get a thermometer that has the metal stick with a dial and put it in a glass of water f | 
