GE Refrigerators

After only 2.5 years of use, the ice-maker on this GE Profile armoire-style, stainless steel refrigerator broke. We paid $2,000 for the piece and I am completely dissatisfied. We had it fixed for $300. GE agreed to pay only 50% of the cost of the parts (which amounted to $70). GE did not stand behind its product. I will never purchase another GE product.

GE Spacemaker Microwave - The vent panel that opens and closes on top of the microwave broke. It has cheap plastic hinges that are responsible for its attachment. GE gave me a hard time about sending a serviceman to my house to replace it. He finally came and refused to lower the unit by way of the cabinet screws so he could reattach the new part. Fortunately for me, I had purchased the microwave from a reputable store, Appliance World in Huntington NY. They sent back their installer who fixed the problem in 15 minutes. My complaint is twofold: First, GE serviceman not willing to spend the 15 minutes to do the job and second, most importantly, this unit is cheaply made. I will never purchase another GE product unless it is made in America where quality is put before cost.

I have owned several Sears brand refrigerators. I owned three actually (all brand new). It's my first time to buy a GE brand refrigerator. The plastic shelf on top of the produce bin corner got broken first and the plastic fell to pieces only after 20 months. I called GE and they will cost $99. GE refrigerator is a crappy appliance. It is not designed for daily use. Do not ever buy a GE brand ever.

GE Refrigerator model # GS52OIEPCww - Came with new house, repaired twice in 7 years, and then died again, piece of junk. I will never buy a GE product again.

I have a GE side-by-side refrigerator, I believe 2007 model. I am so dissatisfied with the water dispenser on this fridge. It worked great for the first couple of years, but in the last two years, I have had to empty my freezer and fridge, unplug it and let it defrost overnight. Then the water dispenser would work for a little while. I have had to deal with this process probably 5-6 times a year. Now it has gotten progressively worse. Just the other day, after letting it defrost for 2 days, the water worked for about 6 hours and now once again, no water comes out. I can't believe that I have to deal with this issue constantly. I have gotten to the point where I just drink tap water.

This is so frustrating. You pay enough for a refrigerator with the extras like an ice maker and water dispenser and it is nothing but a headache after only three years. I have called twice for a repairman (local) to come out to look at the problem, but had no success. I really can't afford to keep paying for service on this fridge. I know one thing for sure is that I will never buy or recommend another GE product. I have read many consumer blogs regarding this issue. You would think that GE would have a recall on this refrigerator and fix the line freezing problem.

I've had multiple repairs with my GE microwave and dishwasher, which I've now replaced with non-GE brand. My GE refrigerator and oven, despite having been repaired twice, current problems persist and I will not have them repaired again. Has GE been outsourced to China? Buy American? How?

We purchased a beach house less than 4 years ago and only go a couple times per month. The motherboard (GE Refrigerator) went bad and the freezer was not freezing the food. Of course, it is not a warranty item. It cost me $286.75 for the motherboard/shipping/tax/labor! I think something this major needs to carry a warranty. The fridge probably only has about a 1-1/2 year usage to it based on the fact that we do not live in the home. When it's time to replace the fridge, I will not get a GE product!

I had the ice-maker replaced. The ice bucket works when it wants. I will never buy any GE product and I am going to post it on Facebook. The model number is GSS25JFMAWW; serial number is da247297.

This refrigerator of only 5 years will not defrost. I have replaced the defrost timer two weeks ago and again, it has frozen. Now to defrost this, you have to disassemble the freezer, blow dry the ice, put it back together and then it runs for hours and maybe makes ice. Then five days later, I am doing this again. I don't dare put ice cream in it. But I think I will buy a new refrigerator but not GE.

GE Profile - The refrigerator does not get a lot of wear and tear as I live alone. I do not recommend this product for the following reasons: mother board went out 8/07, lost food, two of the drawer handles have split, ice maker is poorly designed (the ice cubes spill out the back of the bin which piles up in the bottom of the freezer which will not allow the freezer drawer to close), poor interior design, terrible utilization of space.

Top shelves are worthless in space. The display/light panel is 14 inches across, hangs down 2 inches and mounted to the front which blocks using the space behind it. This should have been mounted flush with the back so as to free up space in front of it. Directly to the right is a 4.5 in. x 14 x 3 in. filter. In other words, only small items fit on the top self. There's a bar underneath the split shelf that hangs down 2 inches which restricts space also. With the drink carrier; height of rack has 3.5 inches of wasted space. Cans don't need this much space. With the deli drawer, there's another 2 inches of dead between bottom of drawer and top of vegetable bin/drawer. Bottom vegetable/meat bins/drawers are too large in height. All of this adds up to very little space for large items such as juice, milk containers and anything over 6-10 inches in height. I've resorted to cramming the inside door racks with this stuff which makes the doors overweight and then will not shut properly. Alarm doesn't beep when left slightly open.

It is a very attractive refrigerator; however, I wish I have not purchased it.

Bought a new side by side on 9-24-08 and it's been trouble. They extended the warranty by 1 year due to problems. Since the fridge side has went out a number of times and its always the same part. However, it ruins all the food not to mention repair costs. I have lost more in repairs and food than it cost to purchase. However, I feel they should have replaced it when it started being a problem. The flood of water from the ice maker all over the freezer and the 4 repair calls rendered no results. So stopped using the ice maker, but for the fridge's side to reach 70 and ruin everything is a joke. It shows poor quality standards for something that expensive to not even run 4 years, much less having to be repaired 9 times in a short period of time.

We were unable to get water from the GE Refrigerator Model GSH22JFTA WW. The water line inside the freezer appears to be freezing up no matter how low we set the temp on the refrigerator or freezer. I had repairmen out and they said there is nothing they can do to fix it. The refrigerator is only one year old. Is there anything I can do to get my money back?

This GE refrigerator is the worst product ever and was not inexpensive! I constantly clean mold from the crevices and I am a complete anal about cleanliness. This is very disappointing. I have called a repairman and his only suggestion is to use an air compressor to try to blow out the areas, which are impossible to clean (under the plastic surround of each shelf). I have never been so grossed out with an appliance. Based on the complaints I have read on the net, I do not understand why there has not been a recall issued.

I called GE to inquire about a replacement drawer for my GE Profile side-by-side fridge/freezer. I needed a replacement for the uppermost Deli drawer, which is the smallest of the three drawers in this model. I was shocked to find out that they wanted $125 to replace this item and with S&H, the charge would have been over $140. To call this pricing outrageous is to put it mildly. Talk about abusing the client relationship. Has GE no shame? It takes a degree of shameless effrontery bordering on lunacy to expect clients to put up with these predatory prices. What a way to develop customer loyalty!

GE will do nothing. My GE Profile Refrigerator is 6 yrs old. The first year, I had a new freezer door installed and new door seals. Then, I had new door inserts as the seals didn't work. Then I have 2 new door assemblies installed. In 2007, I had a new computer and new motor. In 2010, another computer and motor were installed. Now in 2012, I had new door seals again. Today, they install a new computer and motor. Compressor did not start up so a relay has been ordered. If the relay does not start the compressor, I will have to purchase a new refrigerator.

GE does not recognize Service Plus repair as a reliable service even though they are installing GE genuine parts. If I could go after GE, I would. They sell inferior products to the consumers and we have to live with it. I won't even buy their light bulbs as they burn out to quickly. If anyone reads this, please do not purchase GE Appliances. GE and A.C. Carlson will do nothing to help out.

Ever since I bought this piece of crap a few years ago, it's been making a knocking noise like no other fridge I have ever owned. Sears came out once, wiggled it around a bit and said it was normal. GE says it's normal. Baloney! I'll never buy another GE product as long as I live. I've tried to level it this way and that with only slight improvement. What a garbage. Don't buy one.

About a year ago, our GE side by side refrigerator had an issue with the water dispenser. It stopped working so I replaced the filter (which I had replaced about 6 months earlier). This did nothing so I called a repair man from the Do It Best Hardware store that I bought it from. They told us that the water line had apparently froze and broke in the door and that I would have to purchase a new door for $500. I told him no thanks. Now over the weekend while we were out of town, the refrigerator stopped working and we lost everything in the refrigerator and the freezer.

The repair man has told us that the refrigerator needs at least $900 worth or repairs and possible more and that there could be other things that will go wrong. This is on top of the $500 for a new door to make the unit to be what I original bought. I see that there are other people with similar problems and wonder if a recall is in order. I will send my complaint to the Better Business Bureau and the state attorney general in 72 hours after I see if GE will do anything to correct this issue. I am disgusted with the level of poor quality our US brand companies accept form the Chinese and other offshore parts and manufacturing. Shame on you guys to abuse the US public that has supported your brand for many years and that now are being forgotten for the sake your cost reductions. You have a responsibility to assure that those offshore plant provide reputable quality and not random **.

I have had nothing but issues with this GE side-by-side refrigerator since the purchased date of 2005. Now the water dispenser will not dispense. The past 6 months, I have not been able to use my water dispenser. It is frozen solid behind the freezer door by the ice shoot. If I defrost, use a hair dryer or turn off the freezer, I will have water for about two hours. The ice maker works fine. GE refused to acknowledge an issue and wanted to charge me up to $200 to look at the issue, even though I diagnosed the issue. Why does GE give half of the consumer's part # WR49X10173 for free and the other half is refused, but have to pay for it and/or service call. I will never buy another GE product again.

I just want everyone to know how lousy my GE appliances are! I live in a $300,000.00 home, so I did not buy cheap appliances. The refrigerator has a shelf that splits in half and moves backwards on the front half. Totally worthless! It goes back all the time and the bar underneath wastes about 3 inches of refrigerator space for the shelf below it because it is in the way.

I contacted GE when I first got the refrigerator and asked them to send me a standard shelf and I would send the worthless one back to them. They refused! I have hated this refrigerator from the very first month I have had the displeasure to own it! It also freezes food in the refrigerator if I am not home for a couple of days. I have it set to 41 degrees so it should not do that but it is such a piece of junk!

I also have a GE dishwasher that will not clean the dishes unless you totally scrape and wash the dishes before putting in the dishwasher. Even butter stays on the knife! My water is hot so it is not the waters fault, which is what GE blames it on. It also has a sharp cut out where it latches that has cut my finger 3 times in the last year! I will never buy GE appliances again!

GE refrigerator PSHF9PGZBCBB - Your advertising nor your distributor told me that I would have to replace the filter every 3-6 months. I am 90 years old and I have never had such a poorly designed fridge. I want a refund or a replacement with another GE, without the gimmick of replacing any part in that short time.

When I first purchased it, the stainless steel door had a defect on it which was like it had been scrubbed. I feel that if I paid for an appliance that was very expensive that I wanted it to look like it. GE ordered five doors for me all came damaged. Karie at GE Consumer Relations was aware of all the complaints on the door so she e-mailed me and said that she got an approval for a new refrigerator for me which was back in January. I keep calling, sending her e-mails and no response. Needless to say, it ruins all my products and fruits because it freezes them. I have turned the temperature down to 3, it still freezes the stuff. Needless to say, the top compartment freezer doesn't freeze.

I have had repairmen look at the problem. All they tell me is the temperature is where it should be. If this is any indication of their manufacture workers, then I wonder if they even have any experience. I will never buy another GE anything. I have a copy of all the doors that were delivered and all e-mail correspondents to Karie.

Water dispenser line constantly freezes on GE Side by Side refrigerator. Service technician recommended a new door.

We built a new home and purchased a GE Cafe refrigerator side by side model CSCP5UGX through the builder in December 2009. It works fine, but periodically it makes a loud knocking noise that can last for several hours. During the first year warranty period, I called GE and a service technician. Of course, it wasn't making the noise at that time. He asked for my owner's manual and showed me where it states that knocking noises are normal. What? Now it is out of warranty and GE will only come for a charge. It is annoying and embarrassing to explain to guests what this knocking noise is. I explain that it is "normal" for GE refrigerators and don't ever buy one. That is my solution!

On September of 2010, we remodeled our kitchen and purchased the top of the line Cafe appliances from GE including the side by side refrigerator (Model: #cscp5ugxss). The fridge has been in service since October of 2010. The fridge is basically16 months old and stopped working last week. I called service and the first response was that it is out of warranty.

I finally got a service rep come out after all the food was lost and their diagnosis is that the sealed system is in fault. The compressor is covered under parts and the repairman was shocked that the system went down so soon. They are offering to replace the compressor and add freon to make it look like new. This model has two compressors and I am confident that the other one will go next. I have to wait a week for parts and installation. I asked for the unit to be replaced and they have avoided a final answer. When you buy the Cafe line and spend for the best, you would think they would want to stand behind the name. The saga is still continuing and we are still waiting for the parts.

I purchased a home four years ago. With the new home, I bought all new GE appliances, refrigerator, dishwater and ceramic top stove. About four months after purchasing the fridge, the defrosting element in the freezer broke down. It happened twice in one year. Then the water dispenser stopped working and then the fridge began leaking water so we had to turn the ice machine off. The dishwasher stopped working several times. We are at a point where we have given up on GE and this year will be replacing all three appliances and none of them will ever be GE again. Even the GE refrigerator that we purchased had to be repaired three times. So we have given up on GE. It used to be so reliable. What happened?

I have had my GE Monogram refrigerator since 2004 when we built our house. I have had it worked on many times. At this time, it will not cool and they can not find what the problem is. It has not worked properly since September 2011. They have ordered 4 parts for it and now they are telling me to unplug it and let it thaw out for 24-48 hours and then turn it back on and let it cool with nothing in it for 48 hours. At this point, I just want a new fridge. Every time they work on it, it will work for a week or less and it is back to doing the same thing. I have had the fan replaced in it 3 times and the main board replaced twice and several other problems I can not even remember. Very disgusted!

For the 2nd or 3rd time, we have had a problem with the automatic icemaker in our refrigerator (model number GSH25JFXB CC, serial number LR205201). It does not stop making ice, just like before. We paid $279.75 for our service agreement and close to $900 for the refrigerator. We had a GE tech over twice. All he did was change the feeler arm field fix (WR49X10103). The last time was February 22, 2012. He had to order the bin that catches the ice. As is, your system calls us after a tech person services the appliance. They called twice, and we told them that we cannot give them an answer, until the parts arrive. The bin parts arrived about a week later, but GE did not call us again.

The consequence is I have to empty a very full bin every night. This is causing a mess in the freezer area, and costing me money wasting water. I have scheduled a service tech for this Friday, and it will be no use if all he wants to do is change the feeler arm. The entire icemaker should be changed for one that automatically stops when the bin is full of ice. I will not pay anything for replacing the icemaker.

I purchased a GE Monogram refrigerator and GE Monogram freezer (two separate built-in units) and have had terrible problems with the refrigerator. The most recent problems had to do with the refrigerator freezing up and then thawing and dumping a half gallon of water on the floor.

I dealt with Sears (A&E is their subcontractor) and they tried everything they could think of to repair it including replacing three thermostats and a heater (in a refrigerator?). Anyway, after six separate visits, they offered to give me my money back. The refrigerator had formerly had a terrible problem with mold (which GE finally acknowledged and repaired). I had obviously planned on keeping the set longer than this and I am now stuck with keeping a towel in place of the bottom drawer and a pan outside the unit to catch the water when it decides to defrost (very unattractive). This also does amazing things to the food inside the refrigerator, as it is impossible to maintain a constant temperature. I don't know what to try now, as Sears has obviously thrown up their hands.

We bought the refrigerator (GE Monogram side-by-side) as well as other GE household appliances. The appliances were bought in 2006. The refrigerator has not been keeping the food cold or the freezer doesn't keep the food frozen. We have had the compressor and the motherboard replaced. Still no satisfaction. The freezer stays at 10 degrees, needless to say. I have had to throw food away and have had technicians here. They tell me the refrigerator is defective. Yet GE has yet to recall the refrigerator!

I purchased several GE Monogram appliances in June of 2006 as part of my kitchen makeover project. Four out of six appliances had major product manufacturing and part defects particularly the refrigerator (Model ZISS480DRSS) and cooking range (Model ZGU36N6HSS). I might have had at least six service calls in the past two years for each of these products. Everything on the cooking range had to be replaced including ignition, burners and the gas tubing. We have replaced the motherboard for the refrigerator twice in the past year and last week when all my food got frozen the technician indicated that the motherboard has to be replaced again. Several parts including a noisy compressor fan, thermostat and some vent parts had to be replaced.

I am very frustrated with the quality of GE. I thought the Monogram was the top-of-the-line and was manufactured with quality components. I was completely wrong. I would never recommend GE to anyone. I might have spent over $ 2000 already on a $ 6000 refrigerator. GE needs to get their act together. I am very disappointed and forced to buy an extended warranty which will cost me another $ 1000 for the next three years on the refrigerator alone which includes a $50 deductible for each repair. I wish GE replaces my refrigerator all together or at least give me a free extended warranty for next five years.