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Quite a few things can go wrong with GE refrigerators and, as the complaints in this section show, getting problems fixed is anything but easy.
A few recent complaints ...
Paul of Sparta NJ (07/01/08)
Computer board broke after 18 months of service on New Refrigerator. All out of pocket, cost 300 dollars and lots of grieve. No major company should sell a durable good which breaks in less than two years. Also there is no need for a computer board but to give this applaince away to break sooner. I have never had to repair or replace a refrigerator before and have had some that lasted 20 to 30 years. best regards,
Christa of Lake Forest CA (07/01/08)
In January 2007 we realized that our extended warranty had expired for all our appliances. We contacted GE because our refrigerator required a repair. We had the refrigerator repaired out of warranty and renewed the warranty for all of our appliances and merged multiple contracts. We found out last week that the contract we paid for did not include the refrigerator because the same part (a valve) failed again and we needed to get service for the appliance again out of warranty. Upon speaking to customer relations we were told that we should have been smart enough to review our service contract and should have noticed that the refrigerator was not included. Because we had merged the contract we missed the mistake.
When we called for service we found out it was not on the contract. After speaking to multiple representatives and a supervisor, we were told that there would be a $99.95 trip fee but, if we had the repair done, the fee would be waived. The repair was completed yesterday and we called to get the fee of $99.95 reimbursed and we were told flatly that we did not qualify and that there was absolutely no recourse. The issue is that the part was under warranty as it was just replaced in January of 2007. The entire repair was $249.95 for a part that was under warranty. It is absurd to pay that kind of money for a faulty part.
Richard of East Moriches NY (07/01/08)
In the beginning of June I had trouble with my refrigerator not cooling. This unit is just over one year old with an extended warrenty. The first tech came and replaced the computer, and the problem was still there. The second tech came and said the compressor was bad. The first tech came back and replaced the compressor and determined that the evaporator was blocked. Now I have been waiting four weeks for a new evaporator. G.E.told me it was on back order. I requested a new refigerator and was told that as long as it can be repaired I will not get a new one.
I was offered a $100.00 refund if I bought a dorm refrigerator and I told them I can't use one it's too small. I was also offered $50.00 a week towards a rental but I told them that I don't have a place for it. Now we are coming into the fourth of July weekend and I still don't know for sure when it will be repaired. I could understand if this was an older refigerator not being able to get parts, but a one- year old machine there should be no problem unless there is a problem with poor quality parts then this machine should have been replaced with a new one.
Because of this I have to keep buying ice and I am forced to buy fresh food every day or every other day and not stock up on food or buy food that is on sale to freeze. Also from moving this machine so many times it marked up my new floor in a newly renovated kitchen.
Rob of Chesapeake VA (07/01/08)
Ge side by side sss25kfmdww select refrigerator/ freezer water leaking from ice maker, silicon ozing out of ice maker into ice making tray that hold the water to be frozen into cubes. not cooling inside refrig side, not defrosting inside freezer.
lost food three times, now repaired three times 650 in food gone repair tech 3 times out to repair 80 x 3 =240, parts 300 so far. 900 cost of ge frig, 600 for a new kenmore refrig.
Sonny of The Villages FL (06/29/08)
I built a new retirement home in 2005 and had a choice of GE appliances. I selected a top-line model, the PSS26NGSBB GE Profile 25.5 CU Ft. model, with the LightTouch water and ice dispenser. As I still had another primary home also in Florida with an older, but top of the line GE refrigerator that we moved around in our military assginments that gave outstanding service, we felt GE was the more reliable brand.
We didn't move into the new home until February 2008, so the unit was not used at all for three years and remained in new, pristine condition. Immediately after moving in, we heard a whining noise like a fan that would whirr and escalate in pitch then cycle down..constantly. We felt that it might be the nature of the sophistication of all the capabilities of this multi-function unit. Then, we noticed the light would dim as we pushed the light touch paddle in the dispenser to obtain water and ice. Today, the light dims when the dispenser paddle is touched but no ice or water is dispensed. I tried replacing the water filter in case the filter was clogged or had a sensor when it needed replacing that affected water dispensing. Of course, this had no effect. For all intents and purposes, this is a brand new unit with 5 months of use.
I am now faced with calling GE appliance repair, but after reading the posts on this site, and reviewing all the GE complaints, I am not hopeful. This is where customer service and product reliability has come today. GE understands that with every product it builds, there is an incidence rate (of problems, complaints). It chooses to ignore this percentage of owners of their product rather than underwrite better consumer support or resolve complaints. why should Americans continue to support GE by buying inferior products or its poor leadership (CEO Jeffrey Immelt).
Alan of Cape Coral FL (06/28/08)
GE Adora refrigerator stops making ice. Cup drive broke and replaced twice. Ice cubes freeze up and lump together. Expensive water filter stops working after a month and needs replacement.
Larry of Essex Jct VT (06/26/08)
Have a GE side by side refrigerator. 3 yrs old. icemaker stopped working 6 mos ago. now the refrigerator/freezer stopped working. Lost all food twice. service man came out a few times, said there is a hole in liner? and this should be covered for unlimited life of fridge. still waiting to hear form GE. (my GE dryer which is also 3 yrs old is dead and my GE microwave which is 3 yrs old has been replaced twice.) Last time I will ever buy GE!
Teresa of Hayward CA (06/24/08)
We purchased a GE Monogram REfirgerator in 2001. It came with a life time warranty for interior parts. Most of the interior parts have broken years ago, while it was still fairly new as well as while it has aged. A representative came out once and ordered all of the parts to be replaced, however, he missed some of them. For instance I recieved a drawer with no front, etc.
I have also had a lot of food wasted constantly over the years due to the temperature dropping in the frig and the freezer. I can not safely feed my family knowing that the food has probably defrosted several times before I decide to cook it. One day the food will be frozen and the next it is soft. I have paid several GE Technicians to come out and address the issue and all they claim every time is that the condensor unit on top is dirty. (I have yet to see the amount of dirt it would take to make it stop working).
Several of the technicians have been rude and in one case I had to tell him very abruptly to get out of my house. Continuously, however, this problem remains. I have taken my cabinet completely off the wall and the removable cover of the condensor unit off the the refrigerator, permanently so that I can wipe the inside of the motor and copper lines etc. constantly.
The refrigerator is ugly with motor parts sticking out and everything and it still does the same thing. It doesn't work. I have to use another refrigerator in the garage now, because I do not trust this one. I spent thousands on it too.
In addition to this, the ice is always melting, there is water on the floor, and the interior wall of the unit that separates the frig from the freezer stays burning hot when you touch it and it has done this for years as well. GE has seen it and they won't take care of it. That is also dangerous for my children as well.
I went to a major appliance dealer in Hayward recently to order some other items not related to this, and when I spoke about it to them, they were appauled and gave me an 800 number to call, listed above. They heard my complaint and are sending someone over tomorrow to look at the issue. They were going to charge me again for the technician to come and I couldn't believe it. I threatened to report them to any and every bureau that would hear me and then they decided to wave the technician home visit fee.
They had also offered a pro-rated cost to replace my unit or they could see about the repair costs to repair it. I told them, that because they can see the history in their records that this was an on going issue that should have been addressed under warranty, and that what they were offering was not acceptable. I do not feel I should have to pay for this issue. They also tried to charge me approx.$1000 for interior parts that were under the lifetime warranty as well. I just want a good and safe refrigerator. I should get that!
Katherine of Clifton NJ (06/24/08)
Purchased a refridgerator in August 2007, Company replaced the compressor in April 2007. Made a call in reference to $300.00 loss of food and was told I'd get a return phone call but never did. Was not told about insurance that would cover a partial food loss.
JUne 2007. Food is not freezing again. Food is defrosting. Want a refund for the frige so I can buy another brand and was refused. Will not give me a new refridgerator or refund my money. Only a partial food recovery will be alloted for each instance.
So I lost $300 in April and possible $200 in June. That's $700 and I was offered $100.00 for food loss by thier insurance company. So that's $600 food loss that won't be recovered. The fridge cost $1000.00. How much money is this fridge gonna cost me in the long run?
Richard of Las Vegas NV (06/24/08)
I own a GE side-by-side refrigerator. Ice Maker dispenser broke leaving small pieces of plastic everywhere and dumping Ice all over my kitchen floor. I have not been able to find an adequate replacement. In addition, the door seals leak, allowing cold air to escape and moist air to get in. I will never by another GE product of any type.
I paid about $1800.00 for the refrigerator, as a closeout and was unable to return it. I could have done better at a swap meet.
Cathy of Clinton IN (06/23/08)
We purchased our GE side by side in 2002 Model GSS22JFMCCC in 2005 it broke due to moisture control problems that GE partially paid for. WE had to pay $110 plus the cost of all our food. We were never informed that when we bought our GE product that we would have repaires every 3 years. YES our GE refrig is BROKE again. And AGAIn we have lost all of our food. Very expensive these days with the rising cost.
Our refrig is only 6 years old and on another repair job. Appliances should last 10-15 years, we expected, but not ours. This is really frustrating and I feel there should be compensation for the problems we have had and are having AGAIN.
Loss of all food products 2 times $400+ cost of leaking on our floor that we repaired ourself due to cost inconvenience of the entire situation and cost of time spent dealing with GE about their product, several phone calls and different people every time you call.
Jason of Castro Valley CA (06/19/08)
I purchased my GE side by side refrigerator a year and a half ago. All of a sudden my both the fridge and the freezer stopped getting down to the proper temperature. the fridge stays at about 40-50 degrees and the freezer stays at about 30 and there is frost on the back wall of the freezer. Luckily for me I have a home warranty and the only reason we have it is for the fridge. They send someone out and say we need a new mother board. I asked if it was an updated one and he says no it is just a new one and may go out again in another year or two.
After alot of research on the internet i discovered many people with this problem. I am thinking that aparently this mother board is a poor design and why should me or anyone else have to pay to have a new one put in every 2 years. I mean if the fridge was 5 years old ok fine ill pay for it but 1 1/2 years i need a new mother board. Plus we have to wait another 2 days for them to be back to instal the part. I will never ever buy another GE product again!
we lost food from beef to milk and many other frozen and fresh foods.
Tiffanie of Chesterland OH (06/18/08)
I purchased a GE Fridge model # GSL25JFTA after one year it started having the issue below: Freezer would accumulate Ice behind the back panel technician came out took everthing out of freezer and defrosted the ice with a hair dryer. the food in the fridge was spoiled because the fridge side shut down and became warm. I replaced the mother board and once a month we still have to take all food out of freezer and take a hair dryer to the back to defrost. GE made me pay for part sending 2nd tech out and has done nothing to help!
Food Spoiled and defrosted had to place in the trash for the 3rd time
Robin of Midlothian TX (06/17/08)
It seems like Hotpoint (GE) has a big problem with their augers. We too have had our auger break. We have not even had our side by side for 2 years. After reading some of the complaints, it also seems like they are not going to help fix the problem. Oh well, let me know if GE helps out any.
Rita of Mesa AZ (06/17/08)
I bought the GE GSS25LGMB Refrigerator in the fall of 2001. It worked fine for about 2 years. However, in 2003 the refrigerator side began to freeze all of my food. I have had to throw out hundreds of dollars in food since that time, milk, eggs, leftovers, it doesn't matter nothing is safe. We have continually had to lower the temperature and now it is at it's possible lowest setting. All food has to be placed in the center of the refrigerator and kept as far away from the back and sides as possible.
The Ice Maker quit working in May of last year. We replaced it and in May of this year 2008, exactly one year later, it quit working again. The water in the door can still be used if we keep the ice maker turned on. If we turn the ice maker off. It leaks all over and starts flooding. I can't believe after researching on the internet how many people have the EXACT same problems with this refrigerator. I don't understand why this refrigerator has not been recalled. I wasted 1200.00. And I cannot afford a new refrigerator. I regret selling my old Kenmore for $20.00 to my neighbor who by the way is still using it with no problems.
Cost of two new Ice Makers Hundreds of Dollars maybe into the thousands in loss in food and beverages.
Linda of Cape Coral FL (06/15/08)
I also have a replacement GE refrigerator. My new model started to freeze the ice together and I started to get plastic in my ice. I called consumer affairs at GE and they sent out a tech. He looked at the freezer, stated I needed a new ice bucket and that he needed to replace the mother board. (this was the same tech who was out three years ago when I had problems with my first GE fridge). He stated it would cost me $250.
I asked what would happen if we didn't replace motherboard. He said it was a 50/50 chance our whole refrigerator would go down. After losing my food three years ago, I said Ok change the motherboard.
Two days later the ice started freezing together again. This time, i started to get large (6+ inches) of ice blocks in my ice bucket. I took the ice blocks out. A few days later it happened again. I called GE and they sent out a repairman. I requested a different tech to see if I would get another opinion. The second tech opened the freezer looked at it and stated we must have left the door open. I said we didn't and described the huge blocks of ice. He said since I didn't save the ice how it was, he could not tell me what was wrong. Of course I didn't save the ice, I didn't want broken pieces of plastic in my ice!
Again, he said we must have left the door open and said he didn't think anything was wrong with it. Something is wrong with the ice maker and defrost unit. As soon as the ice melts together again, I will be on the phone with GE consumer relations again. And I will save the blocks of ice. After going through this a few years ago, I know the numbers at GE to call and to be persistant.
Dee of Leavenworth WA (06/15/08)
My GE Profile Artica installed in Jan. 2004 quit getting cold. The fan would run and run. We shut it off: turned it on before the service man came to diagnose the problem. It got cold but could not stay cold. He called GE, got his opinion about thermisters being the problem. The serviceman thougt it was the mother board...$256 installed, but would not promise that would fix it. After reading you site, we decided to junk this fridge, rather than waste $256 plus maybe another $250 if it was the thermisters.
We had to pay about $100 for the service call, since the problem was not under warranty. No food was lost as we caught it early. What a disappointment with the quality of what I thought was top of the line merchandise. I am fearful for my oven and microwave now.
J. of Harwich MA (06/13/08)
In 2007 we purchased GE Profile bottom freezer refrigerator with french doors. As soon as summer weather got hot and humid, the refrigerator and freezer would not stay cool. Called GE service. Repair man said we opened the door too much and nothing was wrong, he fiddled with something, but it didn't seem to make a difference. Weather got cooler and we were able to adjust temp, but ice cream never got really hard. This refridereator is in our vacation home, so it does not get a great deal of use year round. This summer the exact same thing happened. Called service. They put in new motherboard and said this is a recurring problem with these models.
After looking on line and reading about the many complaints about GE refrigerators not being able to regulate temperatures and people losing food a I have, this issue is more than just a coinsidence; it is a design/mechanical flaw that needs to be rectified by GE. A brand new top of the line refrigerator should not have this problem from customers all over the country. I am confident that there are many more customers who have had this problem, but who have not reported it anywhere. I a very concerned that now that the warrantee is running out, the problem will continue as it has for so many others, and there will be no recourse. I am mightily dissappointed in a company that uses its reputation and name for quality and excellence and then sells faulty products that fall far short of both. For over $1,200 a refrigerator should do just that: regrigerate.
Loss of meats and food in freezer and refrigerator: $350. Inability to use appliance for days to keep food cold. Concerned that we will continue to have the same problem and will have to buy replacement to get a refrigerator that works as it should. $1,200.
Shelley of Merritt Island FL (06/12/08)
Bought new refrig. with express ice. Paid extra for this feature. I wasted my money. The ice maker makes ice slower than our 1978 sears kenmore refrig. In fact the ice maker works so slow, it can not keep my handicapped father in ice. The repair man has been out and he says the ice maker is poorly designed. Well my money wasn't poorly designed, it was 100% good, can not say the say about this refrig. I would NEVER buy another G.E. refrig. There is nothing quick about their ice.
I ended up buying a table top ice maker to make ice when we have more than my father otherwise I must make mad dashes to the local Circle K to buy a bag of ice. This refrig. was to be the answer to this problem.
Louise of Bell FL (06/12/08)
I also had plastic in the bottom of my glass but did not swallow any they were big pieces.
We now take the ice out by hand.
Patricia of Toledo OH (06/12/08)
My refrigators was part of a class action law suit. It was replaced, however I still having the same issues. I have had service out many times in the past 18 months and the tech says there is nothing they can do to fix it. The consumer dept says he says it is working fine.
my freezer door opens and then defrosts the model GSH22JFTA-CC
Sharon of Pinson AL (06/11/08)
I have a 4 year old side by side refrigerator that has stopped working. I've had 5 service calls over the last 3 weeks and STILL NO Refrigerator to use! They've replaced the compressor and some valve that he thought might be blocked. This is costing me time & Money to be home for all these service calls!
I'm losing work time having to be at home during a 4 hour period waiting for the repairman to show up. I've been here 5 times so far and still no fix! I finally turned off the ice maker since it once made ice just long enough for it to all melt all over my floor!
Rose of North Little Rock AR (06/09/08)
We have had trouble with our ge refrigerator every since we have bought it with the defrost not working, ice maker not working properly. We have called them four or five times. They came out today and said it was the evaporator mist and charge $235.00. I called the consumer dept and talked to Tia. She said she would call the service dept. and see how much the part cost and then decide what help they could give us. She never called back and I talked to another girl in the same dept and she said they didn't have to give us anything but they would give us a $50.00 check. That doesn't cover the cost of the refrigerator that was brand new when we bought it and all the food we lost. They only paid a % for the food we lost only one time.
I feel like they should have to replace the whole refrigertor since it was there fault. They said the class action suit was over March 31, 2008. I never got contacted by anyone on a class action suit. Please make them make it right besides just replacing parts. A new at the time refrigerator should not have most of its parts replaced.
We have lost over $500.00 in food, a few days off and not beening able to cool our food.
Richard of Cape Coral FL (06/09/08)
Ice Maker rusted - not only did it rust but the plastic broke off and we drank that too. Now GE wants to charge to send a technician out to verify that rust is present - to quote the representative No charges will be waived. They won't even replace the defective part of the Side by Side refrigerator/ice maker that rusted. Ice is being made and dropped onto a rusty auger - when you call and ask for a supervisor they hang up on you.
We drank rust - the baby drank rust in the ice.
Dan of Cincinnati OH (06/09/08)
I bought me first GE appliance about 2 years ago. A side by side refrigerator freezer with water and ice in the door, model # GSS25JFPD. About 14 months after I had it, it started making a very loud whining noise which sometimes would wake us. I finally couldn't stand it anymore and called service. They came out and said the cirquit board in back needed replaced and would cost ~ 320 dollars and the warranty ended 2 months ago. I already spent 1100 dollars to buy it so didn't want to throw it away yet, so I had it fixed.
Now a couple of months later the water quits working. I called GE's consumer relation line and that's like talking to no one if you know what I mean. So now I have to have it serviced again because we use the water feature a lot. Well service comes out and knows exactly what the problem is as I did because of researching this issue. It's a frozen line which has happened to thousands of other people. This will cost ~ 250 dolars to fix. I said I wonder why the consumer has to pay for a bad design on GE's part. The tech said he agree's and is embarassed evertime he fixes one of these. It took him 5 minutes to stick a little 1 amp heater by the dispenser to fix their screw up. He said another option, which some people are doing, is to open the freezer and shove a sleeping bag in around the shelves to keep the cold in, and leave the door open for 5 or 6 hours and this will defrost the line and last for a month or two when you will have to repeat this process again.
I just couldn't picture someone coming over to my house and seeing a sleeping bag sticking out of my freezer, so I had it fixed again. They did deduct the show up charge since they were just there. We'll thats the last time I will have it fixed, next time it's going in the garbage where it belongs. To top it all off, a friend of ours works for GE and said they would never buy a GE appliance. Anyway I know nothing will ever come out of this but maybe someone else will benefit from reading this. One other thing I will do is, I work for P&G and we have a shared site that is read by thousands of employee's and warn them to stay away from GE appliances.
Jerry of Enola PA (06/09/08)
I have a 2 year old GE fridge. Everytime I turn around something is wrong with it. Replaced defrost unit $200 now it doesn't dispense ice. Repair man says $250. What a piece of junk I will never buy another GE product.
I have thrown out over $200 worth of food and have to open the freezer and hand pick ice cube.
David of White Hall AR (06/08/08)
Obtained a GE ref Model gss221fphww from my wife's parents who had bought the frig new approx 3 1/2 years ago. they replaced it because of noise coming from the freezer dept and not cooling properly. I suspected it was from them not having much food in the ref but boy was I wrong.
I set it up in my out building and used it for additional ref capacity. Well my wife's parents were not wrong. This GE product is a piece of junk. Within a month the unit quit working. Being a individual with a electronic background I found out that the problem is caused by the main control board which is not allowing the ref to go into the defrost mode which in turn is causing the evaporator to freeze over resulting in no air flow to the fresh food section of the ref. I was on line looking for a place to purchase the main control board but now wonder based on what I have read if I should just junk out the unit. Technology is great but looks like GE has a real problem here.
Nothing major so far other than some excessive water being spilled over from the frozen evaporator after I unplug the unit and ice melted from the frozen evaporator/
Carol of Marco Island FL (06/03/08)
I am on my third auger for a GE icemaker in the side-by side refrigerator. I almost wish the entire fridge would fall apart and warrant my getting another brand. GE will not accept responsibility. It's a paoin to have to spend over $50 every time this happens without notice, and find yourself drinking rust.
It can't be healthy and it sure is expensive. A machine should work. Imagine, lasting less than 2 years - I finally just turn off the ice maker and pray for the fridge to die. I have no hope hat GE will step up and do the right thing - they have not up to now.
Paul of Nicholasville KY (06/02/08)
I have a side-by-side refrigerator model #GSH22KGPC. It is approximately 4 years old. It has burned through 4 defrost heaters in the past 5 months. I have replaced them myself with both GE and generic parts. Something is wrong with these refrigerators and GE won't take responsibilty.
I have wasted the money on the one service call and three new heaters I hav replaced myself.
Kurt of Oak Park, IL (05/31/08)
We have replaced the motherboard 4 times in the last year. The GE repairman said he has seen this happen countless times and really cannot promise replacing the motherboard will fix it for good. He may have to come back again and again.
This is a known problem yet they keep on selling them.
Jude of Fairfax VA (05/22/08)
I have a side by side GE refrigerator, Model# GSS22WGMDBB that is 5.5 years old. It has had icing/defrost problems since it was 2 years old. GE offered me $400 credit toward a similar model if bought through them at an inflated price. They offered no assistance with repairing the current unit.
I have thrown out a lot of food the last 2 years and spent at least $300 on service calls.
Ms of Charlotte NC (05/19/08)
On May 17,2008 I called a Service Tech.to my home to service my ice maker. Some apparent reason the tray was a life time warranty part. I still can`t believe How ice damage the ice tray and broke one of the ice crushers.Shortly,after a couple of days later now it is the food disposal. I am so upset because you can`t see or, tell what model or, series I have. The numbers must be on the blind side of the disposal. I am so disappointed in your product. When I call to your 1800 number and was ask the model and serial number I was unable to give them this information. What a terrible experience!!!!!!!!!!
I can`t used my appliance. Something needs to be none. Please provide me with the serial no. and model The appliance is about two years old. Thank you, this will be much appreciated.
Bob of Independence OH (05/16/08)
Purchased GE refrigerator Model #GSS25LGMA WW on 4/15/02. It is freezing the fruits and vegetables and forming ice crystals on the milk and juice. It also makes horrible loud noises. I know it is six years old but we only use it six months out of each year. We would like to get it fixed, but have read too many complaints about GE and their repair service that cannot seem to find the solutions to these problems. I WILL NEVER BUY GE AGAIN!!!!!
I have had to throw out fruits and vegetables and items that freeze. Now I have to buy less and keep what I buy in the cellar on a shelf.
Kenneth of Roseland LA (05/12/08)
Refrigrator stop cooling cant get any response from G.E. parts or sale's to corrispond to this matter and the fridg is still under warrent
losing food and can't get help from G.E. untill Friday 16 08 Model # GSS201ETAWW
Wayne of Chandler AZ (05/12/08)
I bought the General Electric Profile Series refrigerator less than two years ago and I am already having major issuses with the refrigerator. I thought that I was safe with a major brand name and buying the higher end model but the bad design and cheap hardware now has cost me about $700.00 (in repairs and food loss due to spoiling), so thanks GE. The door clamps broke causing the door to not close and sometimes open on their own depending on how much food are in the doors and the mother board does not work. This mother board is the one thing that is not covered under the warranty and is one of the most important compnents with this frige because this is what tells the frige to stay at the set temperature.
I had to pay about $560 dollars for two plastic clips so that the door remains closed and replaced the mother board. I also wasted another $150 dollars in food that we bought for a big graduation party had to be thrown out.
Ralph of Morgan TX (05/11/08)
We have been trying to get a refrigerator replaced since November of 2007, but have been sent numerous repairmen ( at least 9 ) who are at the mercy of the so-called TECH department. They have replaced almost every component in this refrigerator and it has only gotten worse. Food spoils in about 2 to 3 days. And nothing will stay frozen in the freezer at all. It started going bad while under warranty and we have an extended warranty (BIG JOKE). All we want is to be treated fair and reasonable.
We have probalbly lost at least $200.00 worth of food, plus we have an Eleven hundred dollar box sitting in our kitchen
Rosarita of Fort Lauderdale FL (05/10/08)
G.E.MONOGRAM BOTTOM FREEZER REFER> WAS purchased March05. To date I have had 22 service calls. started with loud bubbly noises,and escalated to loss of cooling in freezer and refer. Parts were replaced at various intervals only to fail again.
In Jan.08 after returning from a 10 day trip I lost over $350.00 worth of food { ge. paid me their max of $150.00] At 2.00 am, I had to clean out my refer. and dispose of the smelly food, and clean out the refer. I asked to have the unit replaced ,And was told the best G E could do for me was to sell me another similar unit at a dicountd price .
This went on for several more mos. until I was calling for service once a week. The service man would shake their heads ,put in more gas, andit would last another week.during this time the temp. in the unit would rise and I would lose more food. After threatening to go tothe attorney generals consumer affairs office, better business, tv stations and the internet sites, the agreed to give me a new refer. Thi refer is in ft. lauderdale fla. all the service has been done in fla. but they sent the replacement refrigerator to boston ma. my credit card billing address.
A week later they shipped, the unit to fla. and it arrived damaged.I have been without refrigeration for 2 weeks, and have had to walk a half block away to get food or refrigerate at a neighbors house..They offered to sell me a dorm size refer. till my other replacement comes..THEIR SURVEY ASKES IF I WOULD RECOMEND A GE PRODUCT TO A FRIEND OR IF I WOULD CONSIDER BUYING ANOTHER GE PRODUCT. CAN YOU GUESS WHAT MY ANSWER IS????.THE ATTITUDE OF MOST OF THE GE PEOPLE,WAS HORRIBLE, CONFRONTATIONAL,AND REALY DIDN'T CARE ABOUT THE CUSTOMER.
I guess that al in all I lost close to $1000.00 in food, lost 22 days of work spent numerous hours on the phone trying to make sense of a nightmarish situation.
Toni of Brooklyn NY (05/08/08)
I purchased a GE Profile Refrigerator in 1/08. By the begining of March I started having problems. Everything in the refrigerator is warm. I have had numerouse technicians come to my home. They are very nasty or they just don't want to do anything. I have had parts replace and still warm food. Today another tech came, opened the door, looked at the digital temp and said nothing is wrong and left. I spent the rest of the day trying to get someone other than a supervisor on the phone because any supervisor I have spoken to will not give me the number of their boss Mr. Raymond Graft in Louisville, KY. Well I did get his number. I left him a message. I am sure he will not get back to me. I also left a message for Kim Freeman, Director of Public Relations. I am sure she will not get back to me.
I then found the President & CEO Mr. Jeffrey Immett in Fairfield, Ct. and I spoke to his assistant Gary Morato (not sure last name is correct). He was extrememly arrogant and tried to treat me like I am an idiot. He even stated that the thermometers his tech used in my home are not good that I should purchase a liquid thermo. I did. I poured a glass of milk and the thermo. reading is now 45 degress. When I first put the thermo in milk it was reading 55. It took two hours and fifteen minutes to drop. The container of milk has been in my fridge since Tuesday late afternoon so it should have been cold enough already. The thermo is now in a glass placed in fridge. The gentleman Gary told me that the air temp can go up to 55 degrees and that's ok - it has nothing to do with the food temp. This does not make sense to me.
The customer service at GE is the worst I have ever encountered. I plan on going to the attoryney general and also channel 7 ABC news hopefully I will get some results from you or any of the above. Economically i have to replace dairy products every 2-3 days. I want my full purchase price back so I can go purchase a refrigerator that WORKS
Charles of Rockford IL (05/08/08)
My GE refrigerator is only 3 years old and the freezer ices up causing the top of both the freezer compartment to be warm while the bottom is freezing in both. The GE recall line says my model is not covered but the problem
We lost abot $200 worth of food. I have not had a repairman come out yet but that will cost a small fortune. I cannot see myself ever purchasing a GE product.
Debra of Tualatin OR (05/08/08)
Latest is ice maker was puring out the back and freezing the inside of the entire freezer. GE put in new ice make, within 1 day, I started having the same problem within a day and called for another repairman to come out or replace the refrigerator.
They sent a new man out and he put extenders onto the ice maker so the water would go into the ice maker, and he put new rails on the freezer with double things that he said would take care of it. Now it is about a week later, and there is ice in the bottom of my freezer and slightly melted and making ice patties. I have called GE today 5/8/08 and they said they will get back to me in 24 to 48 hours on what they are willing to do......
I had to throw out frozen foods damaged and GE said they would send me a check of 50 or 75. but have not seen anything yet.
Raena of Whittier CA (05/06/08)
I purchased a general Electric refrigerator from Howard's appliance store on 8/28/06. Within approximately 6 months from the date of my original purchase I began to have issues with the refigerator beginning with the door handle becoming loose and falling off. Although I purchased a 4 year extended warranty I was told by Howard's service department that I would need to to contact General Electric Company directly for parts and services during the first year of my purchase. I followed these instructions and notified the manufaturer who informed me that I would be sent a new door handle. I never received anything and ended up repairing the door handle myself.
Shortly after this problem my ice maker began to malfunction. The ice was melting and freezing to the agitator. At that time which was approximately 6-8 months after my purchase I notified Howard's and requested a service repair. Howard's came out and made some adjustments to the ice maker, and my refrigerator worked fine for apprx. 1 month. Then I began to have the same problem, which they claimed to have fixed a second time. Several months later I was still having the same problem with my ice maker. During one service call appointment I was told that I needed to replace my water filter. When this did not resolve the problem I notified Howard's and they services the refrigerator replacing the sensor which did not fix the problem. Howard's has record of all service calls which I will be requesting additional copies of.
I called Howard's out to my house again in December, at which time the entire breaker was replaced. This required two different house calls, since the parts needed to be ordered. My ice maker was still malfunctioning following Howard's return in January when they replaced the breaker. Today Howard's was out to re repair the ice maker yet again, since it was still freezing and not dispensing properly. Some minor adjustments were made according to the technician, however he discovered that the heater component of the refrigerator was not functioning.
Coincedentally my refrigerator was not getting cold, as of two days ago, so when they arrived for the service repair today I complained and he checked the problem, discovering the heater component problem. This compoent was replaced today and I am told that they will return tomorrow to follow up and see of all is working properly. Depsite all of these recurring problems, Howard's is refusing to replace the $1,200.00 refrigerator I purchased from them less than two years ago.
My ice maker does not work properly. I have contacted Howard's apprxomately 7 times to repair the same problem and each time have had to take time off of work. this has caused a tremendous amount of stress and frustration, as well as inconvenience to my life. Today Howards was out yet again, and located an entire different problem with the heater component of the refrigerator. This was replaced today.
The refrigerator is obviously not a reliable appliance and I have demanded a reimbursement for the appliance or an exchange which Howard's promised, once the problem could not be resolved after 4 times of them servicing the refrigerator. I am dependent on the refrigator for obvious everyday necessities. I have two small children, including a 7 month old whom I am nursing and storing breast milk for. today while my refrigerator was being repaired I had to take the milk and other perishable items to a neighbors home to be stored. In addition several of my food items, which I could not store in her house were spoiled. I am extremely frustrated and have no choice but to purchase a new refrigerator.
Virgilius of Belmont MA (05/05/08)
I purchased a GE Refrigerator 0n 10/09/04. The refrigerator came with an installed water filter manufactured by Culligan with a GE logo. Some time in 2006 an installed filter started leaking and it was replaced using a filter bought from GE . I logged in on the GE Web site and offered to send GE the filter for failure analysis. I never heard back. On 4/22/2008 the filter again ruptured and this time no one was home for about an hour. The water damage was in the thousands of dollars. I called the Distributor/ Sales/Service(*1) from whom I purchased the refrigerator and they came in and wiped down the inside of the refrigerator and left, the next day they said, We have a filter (GWF06) for you.?
In the meantime I logged in on the GE Web site and tried to find a GWF06 filter to no avail. I then called GE Parts and was informed that the requested filter has been replaced with a new one, MWF. The original filter design was defective. GE kept selling them in spite of failure notices. Then when a (presumably improved) filter is brought to market the authorized distributor is still selling the defective ones.
The question is what do I want from GE? I would like an acknowledgment of my original e-mail. I would like to know the reason for the discontinuance of the GWF06. I would like to know if GE intends to put a warning label either in the instruction manual or on the filter, warning of a possible catastrophic failure is possible and under what conditions that may happen. Now, since I have no intention on installing any filter until I receive answers to the above questions, it gives rise to another question, does GE agree that the present configuration of the refrigerator is different than what I originally purchased and there needs to be discussions on reparation?
$500 Deductible insurance policy. Basment ceiling damage and upstairs floor damage in excess of $6,000.
Jon of Auburn CA (05/05/08)
I want to report that I have a GE refrigerator with the ice dispenser on the door. It is the profile Artica with the quick ice dispenser. It is about three or four years old now. In the last year, we noticed the ice was dispensing slower and slower. Now we started getting plastic pieces in our drinks. I started saving the pieces and looked into it. The worm gear (or propeller)that spins and pushes the ice forward is made of plastic and is literally breaking itself apart trying to do its job. I was not surprised to find that I am not alone. To me, upon examination, using plastic in this manner is irresponsible and dangerous. Not only did they use plastic, but it is CLEAR plastic!! So you cannot see it in your drink! It looks just like crushed ice. HOW STUPID CAN YOU GET? USE THIN CLEAR PLASTIC TO CRUSH AND DISPENSE ICE?
Did GE suddenly stop hiring engineers? Is GE aware of it? Of course they are! How can they not be? A company like GE knows better and you can bet there was extensive research done on this before production and somebody made the decision to go cheap anyway. This is not a design flaw at all! Rather, it is a unethical business decision to use knowingly substandard materials for the sake of greed. GE has no excuse at all to build something with such poor quality in such a dangerous way. As old of a company as they are, with all of their vast manufacturing experience on such a large scale, I am shocked and dismayed that they would put peoples' health and maybe even their lives at risk for the sake of cutting corners for profit.
This was not a cheap appliance by the way. I see the other complaints and I am very disappointed at GE for not taking full responsibility and taking action. Instead, they do not act concerned nor surprised. I don't need my family's throats and internal organs to be cut up because GE wants to make an extra fifty cents or whatever they think they are saving by using substandard materials. Even if people do live through the ordeal of swallowing bits of sharp plastic and finding blood in their stool, think of the pain and suffering- and the enormous hospital bill! NO THANKS GE! I can see they have no intentions of making it right and I am not about to frustrate myself by contacting them at this point. They are aware of the problem and plenty of people have gone after them for resolution to no avail. I am obviously going to have to dispose of this hazard (I won't sell it to someone else) and buy a new unit. The new one will definitely not be GE and I will probably never buy anything from GE again as long as I have a choice.
The cost of a refrigerator. At the very least, I will have to have my family examined by a doctor to make sure everything is alright. MRIs are not cheap either. Internal bleeding and bodily damage may not even show up right away so we have to be proactive and not wait to see blood in our stool and a trip to the ER. The risk is just too great to ignore the issue like GE is doing.
Debra of Tualatin OR (04/30/08)
We bought a GE PFS22SISBSS Profile bottom freezer fridge for 1800.00 on 9/20/06. By May or june 07 pieces on top of the french doors had broken off and I had it bungied corded close. It took months to get replacement doors as the company new it was a flaw, and they were nationally backordered..... So August 07 I get a brand new same model fridge. I begged in writing and on the phone that this model was flawed and I did not want the same model sent out but without responding to my requests they sent out the same model.
Now, since March, we have been having an icy wonderland in the freezer with all food frosted over in the freezer. chunks of ice, and the most agravating thing all the ice cubes falling to the bottom of the freezer regularly. Today, April 30, 08, the same GE repairman came out again and said I had a faulty ice maker because the water was flowing behind the ice maker and freezing on the rails and then the baskets did not sit in properly and we did not have a good seal. He took out the old ice maker and replaced it. I still think this model is truly a design flaw and I now hate my refrigerator that was of my dreams when I saw it at Home Depot in their showroom in Tigard, OR.
When I called into GE to make the repair appt, the woman on the line said we are always offered to pay the difference to upgrade to a different model, but I swear I was never offered that option before, and I now was not offered it on this call..... I just threw out a lot of the freezer food that was fully freezer burned. What are our options and what ear should we tell of our frustration and anger of this. If they do not replace it with a standard fridge soon, I will never buy another GE appliance. I am a Realtor of 20 years and clients often ask me where to go to purchase appliances....
Travis of Springfield VT (04/30/08)
We purchased our GE Refrigerator from our local appliance store just over two years ago. The first twelve months were reasonable, other than a small seal repair that was made in the initial installation by the company that we purchased the appliance from. After roughly fifteen months of owning the appliance, the lights in the refrigerator section went out and within one day, all of the cold air stopped. We called our local GE tech; he came and fixed the problem, not charging us for the part, as he said that he would cover it under something with the manufacturer.
The second part failed roughly thirty days later, and to this date is on part number four, all of them, the computer. We have lost over $400 in food, perhaps more, and between my wife and myself, spent hours on the phone with GE. The first time my wife called (after the third computer replacement), she was told to call the tech in our area; he was awaiting surgery and when my wife explained the situation and asked how to find another tech was told why don't you pick up a telephone book and look for one.
This afternoon I called and spoke to a woman in Customer Relations and indicated that I wanted to speak to her supervisor and was told that I can only contact him through writing and that he doesn't have a phone number. I've left a message with the Director of Public Relations, but am sure that will produce no results. My next step is to draft a letter to the Director of Customer Relations and make my case to him. There are tapes of all the conversations between my wife and the people at GE and between myself and GE today. I'm going to request copies of those audio recordings, so that we may review them. My wife was led to believe that we were going to have another unit delivered and this unit condemned and since that conversation GE has reneged on that commitment to do the right thing.
The last offer GE made was they were willing to offer us a prorated price on a new unit of $550, which is absolutely unacceptable. The only good thing? is that we are not paying for the replacement on any of the computers or their installation and as I stated this afternoon, If GE wants to pay for us to have a new computer installed every three months, so be it. Sooner or later it will get expensive?
My time, my wife's time, lost food and significant frustration.
Chastity of Puyallup WA (04/30/08)
My husband and I purchased all General Electric appliances when we built our new house in 2002. The side by side refrigerator was completely replaced with a new one after servaral service calls. The water and ice dispensar quit working early 2007. December of 2007 fridge quick working had to replace the computer board. service man could never figure out why water & ice dispensar still would not work. Fridge is working on and off now. I am just going to replace it now. That is just the refridgerator.
The washer has been replaced. After i had the general electric repair man out a number of times and finding water all over my floor 6 different times, we purchased a new washer in mid 2004. My washer and dryer is on the second story of our home. My husband said that that it was going to be much cheaper to replace the washer and not have mold or water damage from all the problems that the we continuously had.The built in microwave is going out too. I did not know General Electrics appliance life span was only 1-6 years.
The first loss in 2002 was complete loss of food and meat in fridge and freezer. Second loss in December 2007 was loss of all meat in freezer and fridge. My husband threw is back out from getting the washer out of the house because he did not want any water damage to the home until out new washer was delivered. I had the front loader washer and replaced it with the kenmore elite HE3. I had to pay $70 for touble shoot on fridge and then an additional $270 to replace board and still could not fix ice water dispensar. now with fridge being just over 5 years old we have to buy a new one. We are a family of 6 and buy the upper end models. Never again General Electric.
Jennifer of Lexington SC (04/30/08)
I purchased a GE side by side refrigerator about 4 years ago. A few months ago, both sides of the refrigerator stopped working. We called a repairman. He said it was the fan but, when he called to order the part, they told him it was the motherboard. He came back and replaced the motherboard. We called him back 2 more times because the refrigerator still wasn't working properly. The freezer kept stuff frozen, but the refrigerator wouldn't get cold no matter how cold we set the temperature. He finally managed to adjust something so that the refrigerator would get cold. However, the stuff on the top shelf could only be moderately cold and the stuff in the bottom drawers would literally be frozen. We put up with because we didn't have time to call another repairman. We assumed the first repairman didn't know what he was doing.
I see now that it's just GE that's the problem. At this very moment, everything in my refrigerator is getting warm and everything in my freezer is melting. I'm more than a little irritated. After reading the other complaints, I need to decide if I'm going to have it repaired or just give in now and buy a new one. I do not want to call a repairman 18 times about my refrigerator.
I can't remember what the service call cost the first time. We managed to salvage almost all of our food because my brother lives really close by and I just put everything in his fridge and freezer for a couple of days until it could be repaired. It looks like I may have to do the same again. I'm extremely busy and I hate wasting my time. Calling a repairman only to find out later the problem can't be fixed is more than little irritating.
Malcom of Trenton MI (04/29/08)
In October of 2006 we purchased a top of the line GE Profile - bottom freezer refrigerator. Since this purchase we have had four (4) failures and lost well over $500.00 in food. Each time a technician comes and fixes the machine (we purchased an extended warranty)and makes no restitution for the food. Also we have had to lose significant amount of work and personal time dealing with this issue. We are not capable of storing food safely for fear this machine will stop working. What a piece of JUNK.
Loss of time, over $500 worth of food stuff.
Arnel of San Jose CA (04/29/08)
My 2.5 year old built-in GE Monogram Side-by-Side refrigerator (Model ZISS420DRGSS) spontaneously started spewing water from the dispenser. Seems something must have shorted and kept the water button pressed. This probably went on for over 2 minutes until we noticed. Opening the door stopped the water, but I already had over a gallon of water on my hardwood floors. I thought it was a fluke, so we just cleaned it up (while the door was open) and went away.
10 minutes later, it started spewing water again! This time I turned off the water line and the ice maker and have called GE Service. I suspect a hefty bill for this, but I believe this is unacceptable for a their top of the line $5000 dollar fridge. If no one was home, that water would sat on the hardwood for hours, if not days. If the dispense malfunctions, it should, under NO CIRCUMSTANCES, stay open. Unexpected water on the floor in the kitchen is a safety hazard, not to mention it ruins the flooring.
Rosarita of Ft Lauderdale FL (04/26/08)
I purchased a G.E.Monogram refrigerator in march 2005.we have had a continuing problem . 18 service calls to date. they have replaced parts, and dignosed a multitude of problems. each time assuring me that the problem is resolved. the freezer and refer,continously loses temp. Ilost over $300.00 worth of food and they paid me $150.00
As of today I do not have a working reliable refrigerator and have to keep my food in a neighbors refrigerator.I keep getting the run around,with no end in sight meanwhile this situation is causing me extreme hardship. I have lost at least 18 days of work waiting for service men. I just lost an additional freezer of food, and the service that came this morning, put additional gas in but told me that it will not fix the problem. I plan to call my attorney on mon. morning and proceed with court action.
I would never purchase another g.e. product.I can understand product failure but the G.E. sevice people have been obnoxious and uncaring about the disruptions to thier costomers lives.
Peter of New York NY (04/26/08)
I recently sent a complaint regarding my GE Profile, top of the line, bottom freezer. For two years, nearly to the day, the mother board had to be replaced. I stated in my previous complaint a couple weeks ago that the three year mark was coming up and I lived in fear for a repitition of the problem.
Sure enough, last week the exact same problem...the mother board had to be replaced AGAIN! This makes three times in three years! I remember the days when one bought a refrigerator and the expectation was that it would last at LEAST 20 years with no problem. This GE refrigerator is junk and I will never buy another GE product! I'm going to take the lose, dump this garbage, and buy another since I can no longer live with the fact that a freezer full of food will spoil every year!
Sharron of La Quinta CA (04/24/08)
My GE Profile refrigerator was installed in the summer of 2005. There is a design flaw with the ice maker. I have never been able to get ice cubes to comfortably drop down the chute. They stick together and now the cubes are tiny and frosted. I have to remove the ice maker to access ice cubes. Because the cubes are frozen solid together, they cannot make it down the chute. I had service from two GE service men on Feb 14, 2008. A plastic part had fallen off inside. The service men put it back on, talked to me for a little while about the function of the freezer, charged me $30 for the conversation (in addition to the $89.95 service call charge) and left. The problems have continued. Now I have water leaking again from the freezer and forming large icicles down the inside of the freezer. The only ice right now are little pieces and they are frozen together.
I also think by continually taking the ice maker out to retrieve the cubes, it makes the situation worse. Sometimes it doesn't even make ice cubes. I have to readjust (I guess) the placement of the container. Anyway, I have service man or men coming again tomorrow. I called the GE Customer Relations number. The girl didn't help but gave me the address for a complaint department in KY. I am sending them a letter of complaint. I additionally sent a complaint Email through their website. I notice that there are about 10 residents here in my retirement community with the same problems. I am writing a letter to the Vice President of GE Consumer Relations in KY and will present the builder, Shea Homes, a copy of same. I think they should also contact GE to resolve the problems. I would not think that they want to continue to use GE products in their new homes.
I travel to my children's homes very often and feel extremely uncomfortable knowing the the water could leak out of the refrigerator while I am away, and cause mold in my home. Also, I am apprehensive that it could cease working and cause my food to spoil. I believe that based on the complaints I have seen on the Consumer Affairs website that GE needs to replace the refrigerators at no charge. I cannot believe the horror stories that I have read today on this consumer affairs website regarding the GE ice makers. Address for complaint to GE: GE Appliance Headquarters Building AP6 Suite 129 Lexington KY 40225 Attn: Ray Graft Vice President, Consumer Relations
To date, I have not had physical damage but if the situation is not resolved, there will be either food spoilage or damage to my floor from leaking water.
Swayam of Chino Hills CA (04/23/08)
I bought GE aetna refrigerator side by side 3 yrs before. Since last one year my water dispenser is not working. Initially when I called a service man he took $45 dollar and said to replace the filter where as I changed the filter just few months before and never used it because the water dispnse stopped working. Then I bought a new filter with $42 dollar. Still the water didn't come.
I read over online and the water has frozen inside the waterline. I have a kid and my refrigerator is always loaded with food. I am not sure how I can defrost it nor let it be open. I am really frustrated as even if I let it defrost ths would be an ongoing process.
Robert of Columbia Falls MT (04/23/08)
i bought a ge side by side fridge on 9/07 model gss23qgta and in 12/07 the evap. motor started to make a terrible moise. place a call to an authorized ge repair shop and they came out and replace the evap. motor. on 2/08 same thing and again the evap motor and fan were replaced. i called ge after second time and was told they would look into the problem.
now on 4/08 guess what same problem very loud noise coming from the fridge again called the repair shop again, called ge again and was told by ge, that they would not replace the fridge as it can still be repaired. i asked them how many times are they going to replace the evap motor? they said until one works. i find that hard to believe as i've had the evap motor replace every couple of months. i will never buy another ge appliance again. by the way i have a '76 sear kenmore fridge downstairs, runs like a top.
Kathy of Trabuco Canyon CA (04/16/08)
In 2001 we purchased a GE Profile Performance Side By Side Refridgerator Model # TFX28PP for over $1800. It was a really bad choice. We have had nothing but problems with it. Shortly after the warranty expired we had to replace a dispensing valve.
A year later it required replacement again. A year later it started leaking water out of the front of the freezer unit. The water line had cracked and it required replacement. A year later it was leaking again.
Now we are having water build up inside the freezer at the bottom and we have a large block of ice that has formed. We have contacted GE for repairs, but they are not very helpful. They charge for their initial visit and then they leave because they don't have the parts. Then they charge again when they come back and they don't have the right part. Then they charge again when they come back with the right part. We would do our own repairs but the GE manuals & diagrams are very vague and poorly written. It all seems like a scam.
After just 7 years we will have to replace the unit at an expense of almost $2K, and the old unit well it is ready for the dump...Talk about adding to our WASTE. Whatever happened to a fridge lasting 15 to 20 years. My folks had the same one the entire time I was growing up. In fact they gave us that same fridge when my husband and I first got married. Wish We had it back now.
Glenda of Marietta GA (04/16/08)
I bought a GE refrigerator - side-by-side - GSH22SGRESS, and had it installed in my home in March 2005. In March 2008 the unit stopped dispensing water. I had a repairman come out and he told me that the waterline in the freezer door had frozen and that he had seen this many, many times with GE side-by-side units. He also told me he could not fix it--that I would most likely have to have the door replaced. He said that it was a bad design on GE's part -- that when they sprayed the foam in the door it sometimes moved the waterline too close to the freezer and that the line would freeze. By looking at the complaints about this, I don't think I will have any luck if I contact GE about the problem. I just wanted others to know that this problem is very prevalent . . .
Having a repairman come out to tell me I would need to have the door replaced on my freezer side cost me a service call of only $50. Having the door replaced would be exremely costly and if it's the same door design--who's to say the problem wouldn't happen again. My conclusion--don't buy GE products.
Tom of N. Ft. Myers FL (04/15/08)
So my water line to the in-door dispenser kept freezing up. I'd have to turn the fridge off and open the freezer door for up to 5 hours for it to melt. Then 3 or 4 days later it would freeze again. So the GE repair guy came and installed a $63 part in about 20 minutes. It was a heat tape applied inside the dispenser cover. Now for the fun part: $79 just to show up and then $105 labor. That's about $315 per hour - my kind of job. Oh yea, another $14.90 in taxes.
Once I had the part number, I found the part on-line for $42. Forget about it really being a manufacturing defect that should be covered by warrantee. GE does not care! They advertise how energy conscious they are and then solve a defect with a heat tape that adds heat to an appliance that's supposed to be cold! Go figure! If this offends any ex-GE employees....GOOD When I subsequently called GE customer Care on March 25th I was told we have no recalls on that model and there is nothing we can do. I've gone on-line and searched for GE water dispenser problems and, WOW, they've got lots of problems.
I have received no reply. On April 1, 2008 I received a phone call from Wendy at GE. I don't know if this was a result of my letter to Mr. Immelt or not. She offered to send me a rebate of $63.30 which was the cost of the part. I said no thanks, it's not worth it and I would continue to pursue this thru other means, up to and including finding a lawyer to file a class action suit. That got me an offer of another $79.95 refund for the service call but nothing for the labor cost. Again, I said NO'. I'd really like a lawyer to file a class action on this jsut like they did on the water leaks on many models. Go check out the other GE junk on Ask,com and Acme how to!
John of New Port Richey, FL (04/14/08)
On 12/12/2006 I purchased a GE bottom freezer Refrigerator. Since that date I have had the ICE MAKER replaced (4)four time under warrenty and (1) once I paid for it. In 15 months the ice maker has broken 5 times. G.E.'s records only say 2 times. How conventient. The last time I paid $181.90. They gave me the service call. This part has broken twice in 3 months.
A service man said he replaces 5 a month. Thats one man in my area. What about the rest of the country?
Lisa of Enfield CT (04/14/08)
I purchased a GE Profile Bottom Freezer Fridge model #PFS22MISBWW on 3/20/06.It was installed on 3/22/06. We noticed that right from the beginning the fridge would run warm then cold to the point of freezing. Right before our 1 year warranty date the fridge went crazy. It got up to 48 degrees and we couldn't get it to cool down.
I called the service # and they sent a tech that replaced the mother board and he told me that they were having to replace all of them, even though there was no actual recall. Then on 10/9/07 I had the same issue. I called they sent someone out, he told me that the door seals needed to be oiled, he did that with vaseline and charged me $85 for it.
Then on 4/8/08 our fridge controls said the temp in the fridge was 36 degrees but everything in the fridge felt warm. We put a digital thermometer in the fridge and found that it was actually 48 degrees. I called and they sent out another tech, he plugged his laptop in the back of the fridge and told me that it was showing that the fridge was actually 33 degrees. Which he felt was impossible because things weren't cold. He replaced the mother board and told me to get a thermometer that has the metal stick with a dial and put it in a glass of water for a true temp.
I did this the same day and 2 days later the thermometer was saying that the water was 45 degrees even though the fridge controls were saying the fridge was 33 degrees. I called the service line and the same tech came out. He checked the water temp with his instant thermometer and the water was showing 40 degrees, the laptop plugged in the back of the fridge said 33 degrees, the fridge control showed 36 degrees and the digital thermometer said 42 degrees. He was in shock, there should not be so many different temps. his words not mine. He told me to let it go for the weekend and see what happens. I did this and now on Monday morning, we have the opposite. The fridge control says 38 degrees, the water is actually 30 degrees and the digital says 32. Now the things are freezing!!! Just at a loss, my next step is to contact the store where I purchased the fridge and ask for a GE rep. to be contacted.
Lost food, lost time, a lot of take out because I don't dare buy new food to be put in the fridge.
Rebecca of West Monroe LA (04/08/08)
I purchased a GE side by side refrigerator mod# gss25qgpdww about 5 years ago. I have had NOTHING BUT PROBLEMS with it. The first few years it was under warranty. Now I am having to pay all of the repair costs. I have had a repair company out to my house on 5 different occasions in the last 3 months to repair the same problems...i have had to pay for parts, labor, equipment, mileage, and trip charges each time they come to my home. The first problem i was having was that it would freeze everything in the refrigerator. now the problem is that it won't keep anything in the refrigerator cool. ugh!
Karl of The Villages FL (04/06/08)
My new home was purchased less than 4 yrs ago and came with a GE Side by Side refrigerator (GSS22JEPD). This unit has had 3 repair calls. 1. Frozen waterline in water dispenser. 2. Bad motherboard. ($200+) and yesterday a broken defrost element. The repairman, Paul, was here quickly and was very pleasant and said he is embarrassed about the poor quality of GE refrigerators. The Villages has a population of 73,000 and most of the homes have GE appliances. He works EVERYDAY just in this community fixing GE refrigerators. This piece of junk has cost me over $300 in repairs, not to mention the inconvienence of packing food into coolers, running for ice, lost time waiting at home, etc. Who is making these things?
There will never be another GE product purchased by this household.
Spoiled food, borrowing ice chests from neighbors, running to get ice, lost time waiting for repairmen.
Laura of Ada MI (03/27/08)
Our GE Refrigerator, which was purchased in 2001, has created two leaks in our home - one which cause over $16,000 in damages and repairs (which GE's insurance paid for). After the second leak from the water draw valve for the ice makes (which was caught before damage was done) I contacted GE only to find out that our unit was a part of a class action suit but we were never notified and the time had expired. We were offered a new unit from GE (if we spent over $700) which is out of the question - I wouldn't spend another penny with GE regardless. They are uncooperative, difficult to contact, and uncaring.
Our house was a mess. Not only did we have the issue of having to deal with replacing wood floors and cabinets the first time, we had the exact same situation begin again on CHRISTMAS EVE this past year with a house full of relatives.
Gladys of Oceanside CA (03/26/08)
In 2001 we bought a Profile counter-depth refrigerator. It doens't get cool enough unless I have it on 6or 7 and then some of the food freezes, ice cream never freezes, the milk is never cold enough, the rubber stripping around refrigerator is too soft and leaks out some cold. have had to throw out a lot of food because it's not cold enough, the ice maker has rusted even though it's a new part, now we have no warranty and GE will not refund money. This is a piece of JUNK. GE is a lousy company to deal with.
$2,000 later and still same problems. Hoping for some kind of class action lawsuit.
John of Downingtown PA (03/21/08)
A large plastic piece of the ice maker component call the Helix broke off on my GE Artica PSS29NHPABB refrigerator. I discovered it when the ice stopped dispensing properly and I took the bucket down for inspection. There are many stories on this site and elsewhere about people discovering the plastic pieces in their drink or swallowing them. I can get a replacement part, but I fear that it will break again and we'll swallow the next one. By all accounts, GE is ignoring this problem and not fixing what is an obviously egregious design flaw in the ice maker.
Derek of Los Angeles CA (03/21/08)
I have a 3 year old side-by-side Monogram and purchased an extended service contract. The problems started in August when the temperature was going up on both sides. And that is when the problems began, after two complete defrosts, suggested by the service tech, that did not work; I requested another tech. He began replacing everything, motherboard, damper, etc. 15 phone calls to the contract services, after being disconnected numerous times or hung up on, and 9 service tech visits later; the temperature on the freezer will fluctuate up or down 2 degrees from the set temperature. That I can handle, but when the refrigerator side goes down to 26 degrees, when it is set at 34 degrees and begins freezing my eggs, this is a dysfunctional refrigerator. But since the tech can't find anything wrong and the engineering has no other solutions, GE claims that it is functioning properly.
It make me even more upset when I over hear a conversation between the tech and his engineering department, telling him to turn the set temperature up so that the refrigerator temperature does not drop as far. As of now, GE will not repair anything else, because they say they cannot find anything wrong and will not replace the faulty fridge, but they claim, it is functioning properly. From the other complaints, this appears to be a common problem. In my case, the service and appliances aren't what they used to be. Good quality or built to last.
Nancy of Apollo Beach FL (03/16/08)
We bought a new house, and the builder gave us no choice of appliance brand, so we chose slightly upscale models. First, the appliances which were ordered well before closing took forever to arrive, and we got a 'loaner' refrigerator, washer, dryer shortly after closing. Delivery took months from date of order. Second, both the washer and dryer were DOA, and had to be repaired before use. Third, the side by side refrigerator started howling just after a year. I thought we had a serious wind leak somewhere in our house until I noticed that it came from the fridge/freezer.
I called the repair # and was told 'out of warranty'. I emailed the GE site in the documents and was told the email was received, but no follow up. We found websites that documented and explained the common problem, but found 2 potential causes (icemaker controller and/or fan). We found websites with GE parts available (w/new, updated or replacement part numbers!) for anywhere from $100 up. We got absolutely no positive reaction or helpful suggestions from GE either on the web or on the phone. Our conversations were abrupt and discourteous, and useless to us. Each of the appliances (except the microwave so far) has had problems and still has annoying quirks. We should have said NO to the builder, taken the partial credits for appliances, and bought our own. Live and learn. I expected much better from GE.
After reading about the other icemaker problems on this website, we will probably only use the icemaker for filling our coolers. When it finally lets go, we will buy another non-GE product.
Rosa of Lincoln CA (03/10/08)
I purchased a new home in April 2007. The refrigerator dripped from the water dispenser on same day I purchased the house. Month later I call GE for services. They came, but they did not fix the problem with the dripping, they replaced the door in the water dispenser and they said it is normal. I called them back for the same problem. I called for service on Saturday March 8, 2008 because the problem persists and they don't want to come to my house for services. It has been 10 months with the problem and they do not want to fix it. What can I do?
I been with a lot of stress and my water bill is always high because the dripping water and my niece (5 Year old) fell down because is water falling from the refrigerator to the floor.
Eleonora of King If Prussia PA (03/09/08)
On 11/6/07 we had a service call by Technician Number 109 38 0545 to fix our refrigerator. We were told that the part that we need is not available any more, and this refrigerator is dead. To replace this unit costs about $7,000. We weren't ready to do it right away, and bought a small refrigerator for $350.00 temporarily, and placed it downstairs in the basement, so we have a refrigerator at home. All this time we were researching and trying to find more affordable alternative. Finally, last Friday, we had a repair service here, and the guy fixed the refrigerator in 1 hour or less. The service man from GE didn't diagnosed the problem correctly. It cost us few months of terrible inconvenience, $84.75, for a visit, $350.00 to buy an emergency refrigerator, and lots of wasted time to look for a replacement. Luckily, we didn't spent $7,000 to replace this unit, due to a mistake of their trained technician. We would like them to reimburse us for our expenses in the amount of $434.75.
Our economic damage is $434.75. I don't know how to assess our aggravations and inconvenience. Thank you for your prompt attention to this matter. We have GE Monogram refrigerator.
Zara of Iowa City IA (03/03/08)
My refrigerator stopped dispensing water after 2.5 years of ownership. A technician came out, worked on it, and said that this was a known issue with this model. He said it is a product defect, not damage or wear/tear. He said he would fix it, and we'd have to pay him then, but that if we called the Service Center, they would refund the money. When I called the Service Center, they refused to refund it, saying that this unit is not under any warranty. The supervisor, Mr. Watts, would not refund it either. Then I called back to ask to speak with the technician to find out why he said it would be refunded, and a very rude representative told me that he had not told me it would be refunded and tried to dissuade me from leaving a message. I couldn't believe she told me I was lying, so I told her she was out of line, and I hung up.
I had to pay $183.75 for this repair work. They did give me the $63.30 part for free, but still charged me labor. If I thought it wasn't going to be refunded, I might not have had him do the work, and bought a new, non-GE refrigerator instead. I have been very dissatisfied with my GE refrigerator and dishwasher.
Chris of Dallas TX (02/23/08)
I purchased a GE Profile Refrigerator Model PSS26NSTD. Exactly one year to the day after the purchase the refrigerator started having trouble. The vegetable bins freeze food, the water line freezes up and the freezer does not stay at freezing temps. When service was requested, the technician was not familiar with the unit; but it was determined that a kit had been issued to solve the problem because it was so common. Upon investigation that kit had already been installed, apparently at the factory--indicating that the defect was in the design--and a retrofit (the kit) had been put in place.
Upon investigation, there are numerous similar complaints about this and similar models apparently covering several years in the life of this appliance series. This causes the loss of food in the freezer and the vegetable bin and freezer, as well as potential water damage when the freezer defrosts. If you multiply this by the huge number of sales of these appliances over a few years, the consumer losses must be staggering. This is not an inexpensive refrigerator, listing at well over $1,000.
Loss of food, potential water damage, extreme inconvenience.Even potential health concerns since the unit might defrost and then refreeze food without consumer knowledge.
Gregory of Troy IL (02/21/08)
I purchased a high end refrigerator ($3000) at an American retailer. The problem is that EVERY time you open the ice drawer to get ice cubes, 5-10 ice cubes fall out of the back of the container down into the freezer itself, and you have to pick them up. The American tech support person told me that GE was looking into this, and they have a lot of complaints on it. His suggestion was to empty the ice container into a plastic bag and use it that way (right). I called the GE consumer complaint line at the above phone number. They said they would get back to me within 48 hours. Of course, that passed, and I waited a week before calling them again. They then proceeded to tell me that there were a lot of complaints identical to mine and that they were researching the problem. When I asked about what kind of time frame for them to get a modification to the system, they said there was no time frame. Now I have to put up with this many times a day when I get ice cubes.
The Model of the refrigerator is: PFSS5NJWSS. Since this refrigerator should last 20 years because of it's high price, I don't look forward to picking ice out of the freezer drawer until I get a new one. They did not offer monetary compensation either. I would really rather they have a recall fix for it. If there is any pressure you can bear upon GE for a fix, it would be greatly appreciated.
Rick of Annapolis, MD (02/19/08)
We've had two service calls to fix the same problem in the past year costing lost time waiting for repairmen, repair costs and lost food.
Both repairmen acknowledged a design problem. There will be no more GE appliances in this home or any that I build in the future. Hopefully they build better jet engines than refrigerators.
Shannon of Frankline MA (02/18/08)
I purchased GE Profile Bottom Freezer in December 2007. It is February 2008 and I have had multiple issues ranging from water line not working, water line cracked and replaced, ice maker not working, ice maker clogged with ice cube causing leaking/flooding, shorted out top refrigerator (computer chip problem) resulting in lost food, baby formula. I am disappointed in the service and the quality of the product. I am in my first home and excited to buy appliances, etc. for my new home. This product has caused damage to my new home and has cost us time and money. Horrible service and horrible product. You would assume $2k would buy you a quality refrigerator/freezer that would at least last a year. One big headache!! Shame on GE.
Damage to house (floor tile and roof of finished basement, carpet in basement), lost food costing money, time off work.
Andrea of Ladson SC (02/18/08)
I bought 4 GE appliances: side by side refrigerator, stove, microwave oven, and dishwasher. I bought these products in May 2005. By March 2007 the refrigerator stopped dispensing water. In order to have drinking water dispensed, I need to pull the refrigerator away from the wall, unplug it, and let it sit for hours. My frozen foods are defrosted and wasted. This seems like an unlikely solution, but This was recommended by the GE consumer relations agent reached at their 800#. I contacted a local repair men and they informed me that this would be costly to fix and that GE should stand behind this product. I called GE consumer relations back and complained. They told me to await the possibility of a recall. If not I could pay for a service call and repairs. I find it unbelievable that at only approximately 2 years of age, the GE appliance was defective. This is certainly not my first refrigerator purchased. I would not anticipate that after only 2 years, their appliances would need service.
I have made other calls to GE consumer relations to see if there have been changes. I was informed more recently, in the latter part of 2007, that perhaps we needed the board replaced and a GE repair person would come out and determine if this was the case at no charge. Further checking disclosed that if this was NOT the problem, I could pay for the service call. While this transaction took place, the GE microwave oven just died. It completely stopped working! Now I can have the pleasure of calling the consumer relations and they will send a repair person to investigate the microwave. I canceled the scheduled repair visit as this is just another way for GE to make money! I have an old microwave I pulled from the garage, bought from JC Penney, and it has been working for over 10 years. Why can't GE products be as reliable?
GE agents tell me that they can do nothing! That is amazing to me that they have neither authority nor ability to really provide customer satisfaction. Apparently only writing a letter to Ray Graft, VP of Consumer Relations, is the only recourse. It seems doubtful to me that Ray Graft will do anything. I want Ray Graft to authorize a GE service repair person to determine what is causing the refrigerator to be unable to dispense the drinking water. I want to know why this microwave just died. I want this done without incurring any cost to me. How embarrassing to have a customer who trusted the reliability of GE's products and what a let down. If I hear nothing back, I will replace these products and never buy GE again. I strongly encourage anyone who is looking for appliances to not buy a GE product.
I will have to replace these two appliances at cost to me. Repair services would be costly. From moving this refrigerator away from the wall frequently, the hardwood floors are all scratched and ruined.
Kristine of Northbridge MA (02/15/08)
I have had many service calls on my side by side Model#GSH22SGRE and called today to ask them to replace this refrigerator. I had a service call again today, and was told that they would order parts (yet again) to replace the door as well as the icemaker. This refrigerator has been defective from the moment I purchased it. I was told to write to Norfolk, Va. but after reading all of the above complaints I feel nothing will be done. I am highly disappointed in the product and will do whatever it takes to have this replaced. I am taking this to the media if I do not get any response from GE. The customer service reps were nothing short of rude. Not only did I have to pay over $400.00 for the first repair, But subsequently had to pay another $449.00 to get the extended warranty after the technician explained to me that it would probably malfunction again. This is poor business practice and I will not stop until this gets rectified.
I have had to take numerous days off from work, including today. I have lost food due to the fact that the refrigerator stopped working. My technician did not come to the house today, only stated that he would be ordering me a new door, and a new ice maker again. I just took time off last month for the same issue, took time off today, and will again have to take another day off when the parts arrive and have to be installed. I have also had to dispose of food that has been freezer burned. The freezer has not worked correctly from day one. Also, the ice freezes together in the ice maker and then the water does not work correctly. I have had to purchase ice when entertaining due to the fact that the icemaker has never worked correctly. This is unacceptable.
Bob of Platte City, MO (02/12/08)
We have a Side by Side and have had the same problems described by others, including frost build up in the freezer, ice cube maker auger breaking and never working correctly. We got the doors replaced as part of the class action law suit and I replaced the plastic auger in the ice maker myself after it broke. The result has been that the frost still builds up, the ice maker still dispenses something in between ice cubes and crushed ice no matter what selection I make. I have to empty the bin once a week to keep the replacement auger from breaking due to the ice cubes sticking together and creating a big glob of ice that the auger couldn't move.
Now the motor behind the freezer is making a loud noise and I dread calling GE after reading these horror stories.
I have a 50 year old Hotpoint sitting back in my storage area that still purrs like a kitten so I know they can build them to last and they should.
Linda of Petaluma CA (02/11/08)
I bought our GE side by side with an icemaker in Nov. 2005. In May 2007 the icemaker was replaced at a cost of $281.00, and now in Feb. 2008 it's not working again. Their phone service is rude and unhelpful; they care NOTHING about the customer. I will never buy another GE appliance again. Customer service told me I'm not the brightest bulb.
Well, of course, I have to sit home and wait for the service man and then pay again and again.
Douglas of South Beach OR (02/10/08)
We have experienced lots of white plastic in our drinks, and recently found a piece over an inch long floating in my ice water I was drinking. We no doubt have ingested some of the smaller plastic pieces, and we had no idea that there may have been possible metal particles.
I, just last night, ordered a GE WR39X10061 replacement unit not realizing that this problem existed. Unfortunately it cost $82.00. If this problem re-occurs, I will definitely be looking for retribution,
Connie of Jacksonville FL (02/05/08)
I purchased this refrigerator 11-05-05, the water line to the water dispenser has frozen up and required a service call. I am very disappointed because I have always been pleased with GE in the past. If this is not taken care of to my satisfaction I will not purchase another GE product and will make sure my family and friends know the problem.
Harold of Simi Valley CA (02/05/08)
We have had problems with our ge side by side fridge, mod.# TFX26KPDAWW, ice maker since we purchased the unit from sears 2001. It was so bad we called a ge repair man out the first year instead of the prepaid sears repair. The unit was installed at an angle so that ice would miss the door dispenser, filling the bottom of the freezer with ice. In six years the repair crews have been to my home seven to eight times, they have replaced the ice maker three times, they placed plastic wedges, screws and double face tape and called them repairs.
Now water has been running onto the floor, soaking the base board and tile floor.
Donna of Patuxent River MD (02/02/08)
I purchased a GE/Kenmore side x side refrigerator in July 2000. This machine is a nightmare. The defrost heater/time and thermostat is constantly going out. I have yet to find a technician who can tell me why they keep going out. The freezer will ice over, and the refrigerator will not cool until we defrost the freezer. To make a long story short, these parts have been changed so many times that I now order spare parts and change them my self.
GE should be ashamed of the lack of quality or workmanship that causes their consumers to have to keep spending money on repairs. I am getting ready to purchase a new home. Believe me, I will not consider anything that says GE. GE, you need to get your act straight and clean up these issues.
Amy of Slidell, LA (01/19/08)
We purchased the GE side by side fridge in Aug 2004. In the three years we've had it, I've had to call the service man THREE times. Three different parts have been replaced due to cooling problems--fridge stops cooling, freezer stops cooling and freezer doesn't defrost on its own. This has been a HUGE pain.
Thankfully we purchased the extended warranty and all calls have been covered. However the warranty will be up this year and i'm worried how many more times will this be done.
Kristy of Surprise, AZ (01/19/08)
We also had the auger in our GE Frig break. It will no longer feed the ice down the bucket into the dispenser. A piece of the plastic blade broke off. The refrigerator is 4 years old and no longer under warranty for the ice maker.
I can purchase the replacement bucket and auger assembly for $123. I also have the option of contacting a technician to come and fix just the auger, which I was advised is a difficult repair and not recommended for a consumer to perform.
I'm a little miffed at the fact that this seems to be a common problem with this ice bucket/auger and yet GE isn't willing to take care of it.
Juliann of Virginia Beach VA (01/06/08)
We purchased a General Electric Side by Side Stainless Steel Refigerator about 3 years ago (Model Number GSS22SGRB SS). We first had a problem with the Ice Maker arm breaking and finding the pieces in our ice. We had to pay to replace the ice maker (the warranty was up). Then our water stopped dispensing (about a year ago), we called GE for service (at our expense) and when he came out he stated that the water line had frozen and the only way he could repair was to replace the whole door (once again at our expense). He did state that we could try to use a blow dryer to thaw out the frozen line. So we spent $75 to have the service man come out and tell us that he could not fix the problem. Well we went ahead and tried the blow dryer and it did work. So now this is occurring every couple of months - twice in the last month and we have to sit their and use a blow dryer on the freezer door. We are SO frustrated with the GE products that we will NEVER buy a GE product again. I tried complaining to GE (twice) and have never received a response.
Jason of Chula Vista CA (01/05/08)
We have now replaced two plastic (cup drives) that have both been shot out of the front of the ice dispenser. The ice dispenser doesn't work properly know without the cup drive. We are in a quandary to either call a repairman, however it appears that many others have had this same problem. Our frig model# is PSS26SGRA SS.
We spent $2,000 on a GE Frig in June 2004 that know doesn't work properly.
Rick of Waterford NY (01/05/08)
Since we purchased this unit we have had had several service calls. We purchased it in 2002. Here are the problems;
1. Water dispenser leaked
2. Front dispenser panel shorted
3. Food freezing in the bins in the refrigerator.
4. Broken water line
5. Freezer now will not get colder than 19 degrees.
Luckily we have been purchasing a service contract but if we had not I ma sure all these service calls would be costly.
We also purchased a Microwave and dishwasher all GE. This was from a remodel we did. ALL items broke in the first year, 3 service calls on the dishwasher, 2 on the microwave. Needless to say I will no longer purchase any GE items.
We have hardwood floors in the kitchen and had to have them replaced 3 times. 2 from the refridgerator and 1 from the dishwasher leaking. Now we are losing food in our freezer.
Teresa of Weedsport NY (12/30/07)
We purchesed the GE side by side refrigerator w/icemaker and water dispenser in 2000 and one year and 1 day after purchase (warranty up the day before!) we came home from vacation to find ice cubes all over the kitchen, shooting out like popcorn. The hatch on the ice chute malfunctioned many times. Thought it was a fluke as it was a GE product, and then this same thing happened two more times in the next few years. The second time, we had ice and water in two rooms during a vacation period. Neighbors found the mess and cleaned it up, and called us. Repairman came to replace the selanoid which had burned out in the door mechanism and reported that this was not something we had created, that it was a malfunction of the fridge. Repairman submitted a report, we received a letter stating there was a class action suit. We submitted our claim, had two replacement doors delivered (they increased the insulation in the doors) and have not had a problem with that since.
HOWEVER, we now have no functioning water dispenser. The tubing at the base of the back of the fridge has snapped (inside the casing) causing leaking/flooding underneath. This was repaired at our expense by the same repairman in October (NOT GE), and now the leak is back, the water does not dispense from the spigot, but runs out underneath the fridge. Obviously we are not using the water dispenser and I am reluctant to have this fixed because the design is the problem. Apparently the plastic tubing is right next to a very hot piece of equipment (the motor perhaps?) which causes the plastic tube to snap! I'm disgusted, will not buy another GE refrigerator and am looking for a way to get my money back! This was not a cheap fridge (purchesed from Lowe's), I did not buy an extended warranty as I feel that shouldn't be necessary. The warranty on the new doors was given and runs out Jan 2008. Also, I did not like the service contacts with the 800 numbers I called as they referred me to numbers I had already tried several times, and were not helpful at all. I have advised several friends not to purchase a GE refrigerator, and will continue to do so.
I have water damage in floors of kitchen and dining room.
Connie of Moravia NY (12/22/07)
We have a refrigerator/freezer that has not worked properly since the first year we owned it. There was a lawsuit on this particular model #AA202588, serial#GSS20IEMBWW, since it has defective door seals. We've had service calls and repairs made but still have issues. Three weeks ago we lost all the food because it stopped working again. We are awaiting a service repair man to come out and look at it. We were told by GE that the service company would replace the doors and motor since they know the issues. I asked the service company about it, and was told they will not order parts until they see the appliance.
I HAVE NOT had a WORKING refrigerator for 3 weeks. It is Christmas and I have guest coming and no where to put food! We have lost time and pay from work to stay home and wait for the repair man, who canceled on us last week due to weather. I believe GE should replace this appliance for FREE since there has been so many issues. I have never received a penny for replacement of all the lost food I have incurred. This is a great inconvenience .
Loss of food twice within 1 year's time--several hundred dollars each occurence. We have 5 children that live at home.
Benson of Paw Paw IL (12/15/07)
My husband and I purchased a GE spacemaker microwave in July 2005. It stopped working in January 2007. We also purchased a GE side by side refrigerator at the same time which also stopped worked a couple months later. We were told the control panel needed to be replaced on both applicances. We spent between $400 and $500 to fix the refrigerator. The microwave was estimated to cost $150+ so we decided to buy a new one (not GE). Because we live in a rural area it was difficutlt to get anyone to service the products. And the repair service we chose said they do absolutley no warranty work for GE because they are horrible to deal with.
As a result of the refrigerator, we lost all food in fridge and freezer. And we were without a fridge for 5 days.
Kelly of Wilmington NC (12/13/07)
I purchased a GE refrigerator from Lowes 2 years ago. Soon after I got it, I NOTICED BROWN STREAKS RUNNING DOWN THE FREEZER DOOR BELOW THE ICE DISPENSER. I thought it must have been oil. Later I realized that it was rust. Now the freezer door is rusting. After several phone calls, I am being told that rust is not considered a defect. GE said they could only sell me a door at at a reduced price + shipping. I DO NOT THINK THIS IS SATISFACTORY. I WILL NOT BUY ANOTHER GE PRODUCT.
Joyce of Flushing MI (12/12/07)
1st Problem: About 8 mos. ago, I opened the door to the frig and was hit by a blast of HOT air. Everything in the frig. was ruined, melted a pound of butter (that's how hot it was), plastic milk cartons looked like they were going to explode, pop bottles were HOT to the touch. I called a repair man and he found nothing wrong and it started working again. I called GE to see if they knew what might have caused it and they had never heard of such a problem. After reading some of the postings on this site, I find other people have had the same exact problem, so I can't believe GE doesn't know what is going on. This Frig is less than 5 yrs. old. Now it is freezing everything in all the vegetable crispers. And, now the latest, it is freezing anything stored in the middle to bottom of the door. I will never by another GE appliance. I have gotten no support from GE.
When the refrigerator overheated it spoiled the entire contents of the Frig Section. Now I'm constantly throwing away vegetables that freeze. I am going to have to buy a new frig at a time that is going to be quite difficult for me.
Ed of Philadelphia PA (12/09/07)
I purchased a top freezer GE Profile Refrigerator in Jan, 2004, this being the top of the line according to the Dealer. In Jan 2007, the freezer section stopped working, causing the loss of $400 in consumables. A GE repairman came and told me (1) it was caused by the auto-defrost heater not working, thus causing a buildup of ice under the freezer floor, shutting the system down- and that (2) the part wasn't under Warranty because it wasn't part of the sealed system. He also told me that this was not a replaceable part, but GE had put in 2 heaters in case one went bad, so he allegedly connected the second one, charged me $175.00, unplugged the refrig so that the ice could defrost and told me to plug it in after 24 hours so the Unit could start working again. This being done, the frig worked fine for 7 more months until the same thing happened again. After calling a GE priority service telephone number, I never received a call back and am now awaiting a Sears (not GE) repairman to show up. I unplugged the frig as before, waited another 24 hours and it's again working fine. After checking the frig diagrams, it appears that the part is in fact replaceable and the GE repairman had no idea what he was talking about. This Unit is a piece of junk and I will NEVER purchase another GE product.
Ruth of Drumheller OTHER (12/01/07)
Our GE Profile bottom freezer, stainless steel fridge (# PFS22SISBSS) has not worked since the day we got it home on March 22, 2007. A repairman was called by the Sears store; he said there was a refrigerant leak that had been there from before it left the factory. It has been welded and the weld fell off; he re-welded the line, but the fan was too noisy and had to be replaced as well. The fridge has run loud and long since then. About one week ago we came home to find that the freezer was not working and all the food was thawing out. We called Sears repair line and a repairman came, investigated the problem and said that the compressor and all the lines couldn't be repaired because it had had a leak since it was made and would have absorbed water into the system because of the leak. The whole system would have been damaged and full of sludge, as I understood it. He recommended a replacement fridge. Now I'm wondering what will happen since the service manager from Sears Canada phoned us on Friday, November 30 and said that another dept would call us next week and tell us whether we would get a new fridge, or some $ towards a new one. Frankly, I'm afraid we have a lemon and it seems as though GE can't make a quality fridge. This is supposed to be TOP OF THE LINE! The produce doors don't stay straight and are always falling off track as well. Help.
We spent over $6000 on new appliances, all matching. I can up-date this when I find out what they propose to offer. Our fridge is still under warranty, and it's been nothing but problems since day one!
Erin of Eugene OR (12/01/07)
I bought in November 2003 a GE SIDE BY SIDE REFRIGERATOR GSH22KGPC. The ice maker began to malfunction when just 2 years old. At first it would not be able to make cubes dispense in the door because the release would freeze in the crush position in the freezer. After another year of this annoying problem the ice maker began to slowly leak water into the bottom of the freezer causing a sheet of frozen water to regularly develop at the bottom, causing the door to stick closed. Just one week ago the compressor went out in the refrigerator side. This is VERY unacceptable for a 4 year old $1000 appliance that has never been abused.
Kelly of Virginia Beach VA (11/26/07)
I bought a new GE side by side refrigerator/freezer in Dec. 2003. It makes an intermittent LOUD wailing noise that I can even hear outside my house when the windows are open. The repairman said he can find nothing wrong with it. It's very annoying, and I will not purchase GE again. I had to spend $70.00 on a service call for a technician who said nothing was wrong with the fridge.
Elaine of Greensboro NC (11/26/07)
I purchased a GE Monogram refrigerator directly from GE for $5,700. Was told product was in warehouse and would be delivered in three days. Delivery was not for two weeks. No satisfaction from many calls to GE. Ice maker does not work--leaks on the inside and causes huge globs of melted and refrozen ice and the dispenser drips. The service call resulted in my waiting all afternoon for service person, and when I called was told that I hadn't answered their call and they canceled the appt. I gave them two phone numbers, and both phones were beside me the entire time. They did not ring. When I asked for a supervisor, I was put on hold for 17 minutes more. The supervisor gave no satisfaction and would not tell me the name of the business that was supposed to have come or that they would contact the service person and find out why they had blown me off. Never, Never, Never buy GE products.
James of Rochester MI (11/25/07)
My refrigerator stopped functioning causing spoilage of Thanksgiving Dinner leftovers as well as everything else. My wife and I woke up this morning (10pm 11-25-07) to find melted butter running out of the refrigerator. I opened the door and found everything to be warm (very warm) enought to melt the 1.5 lbs of butter on the door. I quickly summized the only way the refrigerator would be warm inside was that maybe the light did not go out when the door was shut, so I depressed the switch and low and behold I was right. The way this refrigerator works is that if the light is on the compressor to the refrigerator is off. Probably due to some Dept. of Energy mandate for efficiency. I summize the switch became defective the last time I closed the door (10 pm 11-24-07). This morning I examined the switch. It appears that the contacts welded themselves together causing the light to stay on and the compressor to stay off after the door was shut. After manually cycling the switch several times the light went off never to return to the on state again. I removed the switch. It had a rattle sound to it when shook. I opened the switch and found one of the contacts badly burnt and detached from the stamping it was suppose to be attached to. I have pictures of the defective switch.
Everything is the refrigerator was spoiled due to the heat. I estimate we lost approximately $500 worth of food. I know I can't be the only one this has happened to. I am an Electrical-Mechanical Engineer, and I know this design is suspect, and component validation will likely result with the same failure mode.
Dan of Cincinnati OH (11/23/07)
The noise the freezer constantly generates is so loud it keeps us awake. GE said this was normal. I will never buy a GE product again, and I will spread the word to everyone I know.
Preston of Ballston Spa NY (11/22/07)
My GE Profile Performance Model side by side # TFX27PPBA was purchased in 1999. Immediately I remember hearing the motorcycle/groaning noices but it functioned without incident until Friday November 15, 2007. That is when we discovered that all the contents of the freezer was thawed, ruined and the contents of the packages were leaking. The refrigerator side was about 60 degrees and everything was reiuned also. A quick call to local repairmen referred us to GE because they had the parts. So, the earlest appointment was 5 days later and as luck would have it the damn thing began working the morning the repairmen arrived. He said there was nothing he could do since it was working. I pressed him for a cause because it had not been working for days. He had no idea what could cause it. I suggested the timer for the defrosting might not be switching the unit back on. So he changed that out charged us $282 and left. Two hours after he left it was off again with the freeze thawing and the frig temp rising. I called again and it will be Monday before they can get back. It will be my luck that it will mysteriously start running again. After reading all the previous horror stories I think I might look for a new frig, but not a GE.
Doris of Palm Beach Gardens FL (11/21/07)
I purchased a GE side by side icemaker refrigerator in May 2004 from Home Depot for $900.00. The model number is GSS22JFPD WW. The icemaker is rusting out and spewing water on the floor, and the entire freezer door has rusted out. There is a moisture problem somewhere, and I recently discovered GE just settled a class action suit regarding this same issue; but it does NOT INCLUDE MY MODEL.
I have always purchased GE products because I believed in them but now am appalled that I have to fight them to acknowledge a similar manufacturer issue (prevalent in Florida). Please help. I would like the refrigerator replaced or at least the icemaker and front freezer door replaced as it is an eye sore and a mess. Every morning I have to mop up the mess of rusted water under the freezer door.
Rudolf of Orlando FL (11/20/07)
Our GE refrigerator was under warranty when the inside liner cracked. We received a replacement which had an icemaker that was not working. So we got another refrigeratorwhich also has an icemaker not working, and the metal doors are damaged from transport. We told GE before they delivered the 3rd refrigerator that they have to check that it is without damages and working. But they delivered the damaged one. I lost already $1400 in income from missed work during this process because of technicians coming and going.
GE has been lying to us again and again, left email and letters unanswered, and are rude on the phone when I try to explain my side of the story and which loss they create to me. We did not have an icemaker all summer, have a damaged refrigerator in the house that we do not want and have lost $1400 in income.
Barry of Beech Mountain NC (11/16/07)
I purchased a GE side by side refrigerator/freezer in 2001 and it has been nothing but problems. The model is GSS25LGMB BB. Every week or so the unit would freeze up ruining everything in the refrigerator. I was told by GE that I was not setting the temperature controls properly. I followed the instruction in the manual perfectly and still the problem persists. Then I was told that there was a similar problem with the previous model but the problem had been resolved in this model. Do they think I am imagining frozen veggies in the drawer? Or having to defrost my orange juice in a microwave in order to drink it? The problem had NOT been resolved and GE simply does not want to take responsibility. I began searching the web for other folks with similar issues and found I was not alone. There needs to be a class action suit against GE forcing them to rectify the problem. This is not an inexpensive unit. Of course now the unit is out of warrenty.
J of Abingdon MD (11/13/07)
I bought a GE refrigerator in Dec., 2005 from Lowe's. About 3 months after, the ice dispenser stopped working-- gave us ice whenever it liked to. When a technician came to fix our GE microwave oven and I mentioned to him about the ice problem, he checked and did not find anything wrong. The problem persisted for a couple of months; upon calling, the same tech came and did not find anything wrong, but he ordered a ice box that did not solve the problem. A year and a half later a second tech changed the computer board, and it works. About 3 weeks ago, the water stopped for no reason although the ice works.
We never had peace with our GE kitchen products and will never buy GE stuff again. By the way, I had a GE cordless phone and it broke down just after a year of usage. GE gives 1-year warranty on their products, and most of their products show problems before or after one year.
Sherrie of Chesapeake VA (11/12/07)
I own a GE Refrigerator-freezer. Model GSS25TGPACC. The icemaker has never worked well. It never would dispense crushed ice well but I just took the cubed ice, even though I liked the crushed. I guess that's why it didnt break completely sooner. One year after purchase, the ice maker broke completely. We did without for a year before looking at it and deciding to order the replacement part. We received it, $38.00 plus $8 shipping and it broke again within 24 hours. Ordered another because of course the lady in the parts department said it must have just been a fluke. Got the second one and it broke within 1 HOUR. I called and the woman in parts implied that we just did not know how to install it. My husband has built almost everything in our house, or repaired it, and is very handy, and he had no problem putting it in. It is the design. The refrigerator was $1400 and top of the line at the time. If you take out the icemaker it looks like something a school child would have designed! It has a large spiral metal bar running through the entire icemaker. This flimsy plastic part attached to it at the back of the icemaker (the part we keep replacing) is supposed to turn this heavy metal cylinder. Since it is made of plastic, instead of metal, when the metal cylinder turns, it just breaks it! It really is ludicrous. Worse, there is no point in getting a tech out here because all he can do is replace the same part. I am frustrated.
The economic damage is that I am out $1400. I bought this refrigerator and got the top of the line model because I was excited that I and all the members of my family and guests would not have to stick their hands up in the icemaker to get ice. We drink a lot of iced drinks and now each person has to open the door, which wastes electricity, but also kids are sticking their hands in my ice tray. That can't be good!
Efren of Elk Grove CA (11/05/07)
I called GE after a GE service tech came to my home last week to check my refrigerator which broke down a few days prior. Based on his prognosis, he suggested my best option is to replace the unit with a new one mentioning that GE had a program available that gives $500.00 credit for doing so. But the Consumer Relations rep. who gave her name as Lisa dealt with me as though mine was an unwanted call; she was rushing to get our conversation done and over with before I could even give her the option I desired. When she finally got to the point of giving me the quote for the replacement model, the price was considerably higher than the store price. In fact, I double-checked with her and she emphatically stated that GE's in-house pricing was really higher than those in retail stores.
This sounds like a bait-and-hook strategy to lure consumers into buying directly from them with a jacked-up rate over those available from stores.
George of Fairview WV (11/04/07)
I bought a G.E. top freezer refrigerator in the winter of 2005. three days after the one year warranty ran out, the refrigerator started freezing everything in it. I placed the control to the warmest setting and it still froze everything. I paid to have the thermostat and control replaced. Now about one year later, the same thing is happening. It ruins all your food, especially fresh vegetables and fruit.
Joe of Corona, CA (11/02/07)
A portion of the ice maker broke off and was dispensed through the ice machine in the door directly into my cup of soda. I almost choked on the 1/2 x 1-1/2 piece.
G.E. has been out over six times to repair the ice maker. The customer relations department is very unresponsive regarding the issue. They offered to replace the unit at a cost to me, but unless the ice maker has changed design, I do not want the thing. They have refused to buy back the unit and will not put anything in writing.
I now do not let the kids dispense ice for themselves, because I fear that this ice maker will fail again and pose a chocking hazard.
Ellen of Ft Myers, FL (11/02/07)
We have rust building up under the paint below the ice/water dispenser on the freezer door of our GE Side by Side Refrigerator/Freezer. There is also rust colored stains on the floor under the corner of the freezer door. I noticed actual rust on a neighbor's refrigerator/freezer (same unit, model & serial # as ours). We live in a community that has had similar problems with their refrigerator but with different models. The doors to those units were replaced because of a class action suit.
The units in our building are only 4 yrs old but of course the warranty is nonexistant. A repairman can come out for a $69 fee to look at our door.
Christy of Carmel, IN (10/29/07)
I bought a GE refrigerato | 
