GE Refrigerators

My GE fridge's ice maker caught fire. Luckily, we were home and avoided major damage to our home.

We purchased a GE Profile refrigerator in 2005. The first couple of years it did not maintain temperature. A couple of years later, the control board needed replacing and the fridge worked fine until July 2011. Since then, the control board has been replaced three times, the most recent in November. This is very frustrating to have to keep moving food to the the "garage" fridge (which is 22 years old and still going strong). This weekend, I notice that the temperature is again rising in the freezer and refrigerator. I tried lowering it to the normal 0/37, but again, it keeps creeping up. Needless, I'm very disappointed and highly inconvenienced. I will never buy a GE Appliance again, they should be ashamed of the garbage they are peddling.

We bought all-new GE monogram appliances for our kitchen in 2003,. We have had nothing but trouble! Everything is stainless steel First, the dishwasher electrical system went out and this continued to happen five times, each time I had to pay for a service call. It was still under warranty at this time. (But once it goes to the extended warranty all previous service calls do not count so all previous problems are null and void.) After many tedious phone calls, they let me buy a replacement dishwasher for $800, which was to be half price. The dishwasher was two years old; two person household. We have had to replace the ice maker, the monogram built-in all stainless steel.

The monogram convection oven was a joke. We had three services call to fix the temperature control, which would burn everything. It just stopped working last year and would cost $1,800 to fix it! So we replaced it with a Kenmore convection. No trouble with Kenmore and cooks great. The GE SS monogram all refrigerator is a piece of junk! The shelves rusted out within the first seven months. They replaced them but within four months they were rusted again and that was because the condenser was rusting out. They replaced this because it was still under warranty! But alas it broke again and we had it fixed for $1,700. One year later it rusted again and leaked water! So somehow we will have to replace an $8,000 refrigerator.

Now on to the GE profile washer and dryer. Washer stopped working after the first three weeks and had gone downhill from there. Today we had our last service call for this washer. It will take $1,500 to fix it because to fix the bearing you have to dismantle another part to get to the bearing. So now I have to buy a new washer or continue to have my clothes stained and the sound of a plane landing in my laundry room!

GE is the worst product on the planet! The service people are of no help at all when you call. I have gotten to know my service guy so well I have coffee ready when he comes over. (I think he went on a European vacation on my services calls alone.) If you ever even think about buying a GE product, run as fast as you can to get away. They are a nightmare that never ends!

About 3 1/2 years ago, I purchased a french door Cafe GE refrigerator. Within the first year, the left door gasket split. Several months later, the right door split. Now the rubber gasket around the freezer drawer is pulling away from the frame. The doors must be carefully shut, to insure closure, since there is no pressure to pull them shut, in case of a close, but inadequate, push by the user. All in all, this is a poorly designed, inadequately manufactured refrigerator of inferior quality. I'm surprised that GE doesn't do a better job. It is hard to think of buying another GE product ever again.

It is not as bad as most but it is worth another verification. GE is making terrible appliances these days and should cease producing this garbage or suffer the consequences. I rated this Angry' because my GE washer is another story for a later post. My GSS25JSRE SS refrigerator began freezing the water line dispenser shortly after warranty ran out.

I added heater kit at the dispenser to fix the poor engineering design but they do not admit fault and they do not cover the fault. 2 years later, the same problem occurred. I have the thermostats all the way down. I'm ordering another heater kit. Also the SS is too thin, dents easily and the basic quality control is terrible. The inside walls of the refrigerator side are too wide. The upper vegetable tray often pops out of its tracks since day one.

My GE refrigerator is 3 years old and I have to blow dry it constantly! The freezer and refrigerator is on 4 and the coil in the back of the vegetable drawer freezes up. I can't afford to call a repair man. This refrigerator cost us $1300.00 and it should last for years. I will not buy another GE.

I purchased a 21.9 cu ft. side-by-side refrigerator in 2002. After many water problems in the freezer side (door actually popped open due to ice build-up) was so relieved in 2006 that the refrigerator was completely replaced due to a class action lawsuit. But, I continued to have same problems year after year with the replacement. Just within the last year the motherboard was replaced twice. Today, they announced that it was not repairable. I am so angry right now that I felt a need to write this. We will never recommend a GE appliance to anyone.

I bought a GE Profile Side by Side refrigerator (PSC23MGPB WW) 7 years ago and it has needed some kind of repair almost every year. I replaced the fan motor and blade, the ice and water value, and many parts in the ice dispenser which I have started fixing myself to cut repair costs. Currently, my light on the water/ice dispenser won't come on (not the light bulb or any of the connections accessible in the panel) and ice maker no longer produces ice. I am surprised that GE would put out such a lemon and it appears from consumer reviews that they continue to do so. I will not buy another GE appliance. At least, they are stimulating the economy by keeping service technicians busy.

I have a side-by-side GE that is only 7 years old, and the freezer keeps icing over. I defrosted it with a hair dryer many times. A service man has been out twice. He replaced the motherboard, and it still isn't working. I'm calling again. Last time, he said that he gets more complaints about GE refrigerators than any other competitor. Will never buy one again.

About 2 or 3 months ago, I purchased a GE refrigerator. A day after it was installed, the temperature in the refrigerator and freezer started to drop lower and lower, until all the food had frozen. I immediately called P.C. Richards and GE to get some help as to what I needed to do.

A service representative came out about a week later, which made me more angry because my food had all spoiled. I wasted money and had to throw all the food in my refrigerator out. At that time, he changed a part in the refrigerator out and said it should be fine. So I proceeded to go on grocery shopping and bought another week's worth of food.

The next morning the temperature dropped again, spoiling my food again. So, that is 2 weeks worth of groceries that I had to throw away. I finally called the representative at P.C. Richards and he worked with GE to get me a new refrigerator, which I have now and to date, I do not have any problems with it.

I would like reimbursement for my spoiled groceries. What do I have to do to get this request accomplished?

GE refrigerator (model GSH22KGMC WW). I have had this refrigerator for about 7 years. Today I will be ordering a new defroster for the fourth time. After 3rd year defroster burns out like a light bulb every year. If you have this unit the good news is it is not hard to replace. In the freezer on the back bottom wall, take all 4 screws off. All the coils will look like a block of ice. Put down towels under the defroster. Catch all the water or it will fill the dip pan under the unit. Use a dryer and melt. Two screws holding defroster on the bottom. Remove both connectors and replace with new. Otherwise, do not buy!

GE side by side refrigerator model # GSS22KGPAWW: We purchased it in 2003 and we have replaced the defroster heater in 2008, the icemaker auger in 2009, and now due to the freezer being too warm. We have now installed the main control board. The freezer will still not cool below 25 degrees. I am very unhappy with this product and do not recommend GE. We will now be purchasing a new one.

We bought two GE bar refrigerators and a top-of-the-line GE side-by-side freezer/fridge 6 years ago. They've all required extensive service and the tiny circuit boards fail regularly at more than 200$ a pop. They are more expensive to maintain than they were to buy. My parents bought a Gibson in 1938 and it kept dad's beer ice cold until he died in 2002. You call this progress, GE?

Wow! To read these complaints, I have been pretty lucky. My real complaint about my 10-year-old GE Profile Arctica is that the bottom drawer broke early on and it was not worth fixing. Now at 10 years, the compressor mounts must be going because every time it shuts down, it makes a knocking sound.

Just over 5 years ago, I bought a side by side GE Monogram refrigerator (model ZFSB26DRH SS). It thaws the top shelf in the freezer, and freezes my produce in the refrigerator. I'm so frustrated. Because our family is large (prior technicians claimed it to be our issue, leaving the door ajar etc.), and this fridge is an extra (in the garage), I did not pursue it aggressively enough to get a replacement. I am enormously frustrated, and out hundreds of dollars in ruined food and repair bills, which haven't resolved the issue yet!

GSS22WGPA CC refrigerator problems: This is junk. Need I say more? In seven years, it has been repaired more than eight times, 3 times for defrost heater, door, motherboard, and condenser fan. Isn't that enough? I have heard of lemon. But this is junk. Never, ever will I buy GE. They do not want to help in fixing the problem. They just want more money to repair. How many times do I have to toss out expensive groceries, because I put my faith in brand name like this? Is there a class action lawsuit over this junk?

Never, ever buy a GE refrigerator! Six years ago, we purchased top of the line GE monogram and the ice maker never worked correctly. At year 6, the thing would not cool properly. The repair techs (from GE) said it had a faulty controller board they replaced it and charged $500 for labor and told us how thankful we should be that the parts were under some kind of repair/recall. Then six months later, the coils in the fridge started freezing over and then once again the fridge/freezer would not cool in fact it heated! Another $100 service call later (GE authorized again), an old timer came out and said $924 and can't guarantee it will work, better off to trash heap it. Don't buy GE! This was a counter depth monogram side by side used by only a 3-person family. Go figure?

I purchased a GE Profile side-by-side refrigerator model PSS26PSWSS 4 1/2 years ago. It has been trouble from the first year. GE replaced the fresh food fan motor and the dual evaporator ice ball twice within 6 months. Then it had problems with the ice maker. Now, since October, 2011 the ice ball kit was replaced again (this time under the extended warranty). This was because there was condensation inside the center wall. Since then, it started freezing up behind the tray I keep lettuce. They then replaced the evaporator, Sensor and Fan Chill parts. As of December 30, 2011, the extended warranty people came out and determined it was a circuit board problem. After he left neither the freezer nor the refrigerator worked. It died and I lost food. I called GE since they cover the compressor for 5 years.

They confirmed the compressor was "dead". In the meantime, while that's on order, the circuit board is in and the extended warranty replaces the circuit board. Guess what, the compressor still does not work. Good ole GE comes back to determine the problem and finds the "new" compressor appears to be defective. Just got the "new" replacement compressor today and still waiting for GE to come back. My guess is whatever has been wrong with this thing has put so much strain on the compressor it just quit working. Of course, we are in a Catch 22 situation and with all the problems from year one. No one wants to make a decision to replace it.

The extended warranty people are just replacing parts left and right. One of the parts they replaced is glued together with gray duct tape. Their explanation to that is "GE didn't provide them with enough white duct tape". And, on top of that, they claim it shouldn't be a problem since you can't see it until you take the drawer out to clean. I have beautiful pictures showing all this and the sloppy installation with caulking. This is a pure mess. Even if the "new replacement" compressor should work, I can bet it won't work long. This has been a lemon from day one and GE nor the extended warranty want to pay for replacing. I have been without a refrigerator for 2 weeks now.

There are no consequences at this moment. They are still blaming each other and even the technicians that come out under the extended warranty say this can go on and on just replacing parts as long as there are parts available. In other words, I will probably have to go out and buy a new refrigerator but you can be assured it will not be a GE. If I have to purchase one, I'm forwarding all my complaints to the BBB, Attorney General and anyone else that will listen and try to get some compensation out of this nightmare.

Our water dispenser line in our GE Refrigerator freezes. It costs $90 for a technician to thaw it. He recommended replacing the door and, of course, that would involve a couple of other parts, all for the low price of $1,200. When I asked if the new door would have the same problem, the answer was, "probably". Do people actually spend this much money to repair a defect? Shouldn't this defect be covered by a warranty?

Do yourself a great favor and read the innumerable complaints in the internet about GE refrigerators and other GE appliances before considering buying anything made by GE. I wish I had done it before buying an expensive GE refrigerator. You will be horrified by the massive number of complaints about malfunctioning GE refrigerators and other GE appliances reported and stunned at the lack of responsibility, concern and contempt displayed by GE.

Two weeks ago, the expensive GE Monogram refrigerator we purchased a few years ago quit cooling. So far, we have had three GE technicians come for service and every time we call GE service, we have to wait another week for a technician to come. The first two technicians stated that there was nothing wrong with the compressor and replaced the same 'problem' board. Additionally, both technicians claimed that the refrigerator was fixed at the end of their service visit. The refrigerator is still not cooling.

Today, a third GE technician came. It is always a different person and this time the compressor was blamed for the problem. Obviously, there is a lot of guess work going on here. This last technician credited the $340 we paid originally but now the bill has increased to $518 to replace the compressor. Supposedly, they have to order the parts and we will be without a refrigerator for another two weeks.

Judging by the terrible reports from the countless dissatisfied and frustrated GE consumers, I am bracing myself for a long struggle with this abusive giant. Ironically, my inexpensive 25 year old Kenmore refrigerator in the garage has never been serviced and is still working like a charm. If getting what you pay for is important to you, do not buy anything made by GE!

We have the Monogram 48" inch over and the Monogram Profile bought in 2003. These two products have been terrible. I will never buy another GE product in my lifetime and will make sure that my children know to buy a different brand. There has been nothing but problems and cost since the first year. Good for GE and the techs but not for the consumer.

I purchased the GE 20.3 cu. Ft. frost-free bottom-mount refrigerator with model number ****. The freezer is horrible. Every time you shut the top door, the bottom freezer door pops open. The seal is useless. The worst part is the customer service department. After numerous calls trying to get through, I finally reached a representative who had me on the phone for well over an hour and they were unable to locate the model I had purchased. I provided the model number and information on the owner's manual repeatedly and they couldn't find it.

After an hour, I was advised that they would try to set up an appointment with a technician but couldn't reach the technical department. Finally, I asked if someone could please resolve and get back to me. I could no longer wait on the phone. Well, that was months ago. After being reassured in a phone call, back within 24 hours, the customer service department is unfamiliar with their own products and they are unable to offer simple solutions and negates on their own promises!

In three years I've owned my expensive GE Profile side-by-side fridge the motherboard has had to be replaced three times. This past instance the fridge was unable to maintain a temperature below 44 degrees. GE appliance repair sent a tech. He did not have the part, necessitating a second visit (some $80 for each visit). On visit number two, he replaced the motherboard and says he's fixed it. Now the fridge temperature's rise to 57 degrees and the freezer (which had been working as usual) ceased to function. I asked a customer service rep, and getting ahold of one took 20 minutes on hold, to facilitate scheduling a visitno dice. I had to wait another several days and then once again stay at home all day till they bothered to show up. Although an email confirmation notice said I'd receive a confirmation call the night before, this did not happen. I also asked they not send the same tech as he obviously did not know what he was doingno dice.

On visit number three, the repairman admits he had pulled the fridge plug partially out of the wall in visit number two, causing an "arcing" which had blown out the new motherboard. This time he had a new one available and installed it. He left claiming once again to have fixed the problem. Partially correct: the freezer works again. The fridge seems to be working about as well as it did when I made the first call (not well but a little), but now the touch screen and beverage center, etc. is not working. A call to customer service made within minutes of his departure elicited a promise of a call to dispatch and a commitment that I would receive a phone call from GE repair and that the tech would return to my home. By 3:00 pm there's no call and no tech. Another call to GE repair, another agent tells me I'm scheduled for the next day. No email confirmation, no confirming call, no nothing. So, will he show again? And I'm wondering what will he break this time.

The fridge itself is a disaster. The service is a disaster. GE obviously doesn't careeach rep I have spoken with sounds incredibly bored and detached. I guess they are accustomed to complaints because the products are defective. I will be sure to tell as many folks as I possibly can: do not purchase GE products. By the way, I have a 20-year old Kenmore elsewhere that's running like a charm.

The rating should be - 5 stars. I bought a side by side GE refrigerator 6 years ago and it has had nothing but problems from the very beginning with the water dispenser and ice-maker. I have had the service out here, 1-2 times every year and have spent more on repairs that it would have to just buy another one. It broke down again and the service call was $89, plus it was going to cost $400 for a new part. So we told the service many times to forget it and I will buy another brand. I will never ever buy a GE appliance again and I will tell all my friends and family my experience with GE not standing behind their products!

Purchased yet another GE Profile Side By Side refrigerator only to have it cease to function prematurely. This was a replacement for a first machine. PE offered a discount after the first one died after 7 years of reasonable light service. The new one has now ceased to work in a little over 4 years. Still have original GE fridge in garage still works and is 20 years old-no problems

I have a GE Monogram side-by-side and the temperature ranges between 39 to 46 in the refrigerator side and -6 to 6 on the freezer side. I paid for GE to come out twice to replace board and still does not work. The refrigerator is only 3 years old and cost over $3000.00. I'll never buy a GE again.

I have 2006 26psslsre. I have had nothing but problems. This is an answer to the question of shelves in freezer. GE has a mod to replace shelves with wider ones. We have had this done.

My GE side by side model #Z1ss480DRGSS is only 4 years old and again for the second time I have to replace the inverter board for the compressor and yes again another $700. It's $1400 so far .

I bought a stainless steel GE Profile side-by-side (PSS26MSTE SS), back in the end of 2006. I have had multiple problems with it. The light inside the fridge wouldn't turn off. The temp inside the fridge is above 50 degrees, due to this, everything had to be tossed. The plastic melted on lower light cover. The water line keeps freezing. I need to leave the freezer door open for 45 minutes or longer, to thaw line. The repairman wants to put heater on line (which cost more than $200). The vegetable drawer keeps freezing over, and top shelf in freezer thawing. Need I go on? Multiple service calls have been made, but the same problems still occur. I have never had these problems on a Whirlpool fridge. I have placed another service call. I shouldn't have to go through this aggravation, on a $2,000 appliance.

I thought refrigerators were suppose to last 15 years! I remodeled and bought a GE Profile side by side model PSI23SGNABS. Prior to the 7 yr. old mark, I start having numerous issues. I have have spent hundreds of dollars and hours of my time working with repair people, as well as trashed hundred of dollars of food from my freezer and refrigerator due to faulty GE product. This is the last GE for us. I am a Kitchen and Bath Remodeler and I will not be recommending GE ever! First, the damper in the freezer broke. Fan has been replaced 3 times. On Christmas Eve 2011, the motherboard stopped working and had to be replaced. I lost everything in refrigerator/freezer and I had just been to the grocery.

I bought a GE refrigerator in '06 and over the years I have put over a thousand dollars into the P.O.S I bought. I have a 1995 Whirlpool in my shed that I rely on every few months. I'm done. Never will I own GE anything, not even a light bulb. I'm an electrician of 20 years. GE makes nothing worth a ***.

I bought a GE side by side in fall of 2008. It always made bad noise when starting up. Now it has leaked all the Freon out and is in a vacuum. The technician said since it wasn't a profile model, it was not under warranty and over $500 to fix.

I bought a GSH22JGCWW fridge with serial ** and also extended warranty on 10/12/2011. After 2 weeks, the fridge stopped running. I called their service people. A circuit board failed. Two weeks later, the fridge stopped again with same issue and also heater for freezer. Now this is 2 weeks since last issue and the fridge is running loudly. So far, I have had to throw out all food 2 times, and the way it is sounding will probably happen again. I have always bought GE appliances but believe I have bought a lemon this time.

On 4/27/04, bought GE fridge (model GBS22KBRABB) with bottom freezer. Just starting, having issues with the fridge cooling to where it needs to be. Have had two servicemen out twice to look at it and the first one replaced the relay board. After a total defrost and replacing, relay board was still having issues. The total cost of this was $404.23 and we had paid $880 for it initially.

Same day after we plugged it in, it still was not cooling the fridge so had to call the second serviceman out to our house. Mind you, one appointment they missed then finally came after we called again. Second appointment, they promised to have someone out same day (talked to two customer service reps at their 800#) then we got a call from the dispatcher stating they could not fulfill this promise an hour before the end of the time frame. Talked to escalated rep and she said not sure why that was promised and there was nothing she could do about it. Second serviceman stated that the damper was stuck shut and that is why this was happening and still stood by the first serviceman's decision to replace the relay board even though it was not working yet.

Fridge would kick on briefly and then shut down again not cooling the fridge. Now we are calling them again to come out a third time to look at it. Time has been wasted calling numerous times and getting the runaround. Also time off of work from having to be at the house when they come. Our produce is also freezing outside in the garage in coolers because our fridge is not staying cool enough to keep food safe and fresh. This has been a horrible experience and we hope that it gets fixed soon!

I own a GE Profile 25.6 cu ft side-by-side PSHS6TGX refrigerator. The freezer shelves have started falling inside the freezer. It appears the pull-out baskets may be next. Is there a recall on this issue as I seem to have a lot of company when researching the problem on the internet? What will a 5-year part warranty do for this customer, please?

Purchased a GE Profile fridge in 2010 for over $2K and finished paying for it (Home Depot) in 2011. Purchased all of the extended warrenties, etc. What a rip off. This Chinese made junk is beautiful to look at but is quickly falling apart. GE used to be a name you could trust. I guess profits are more important than pride in your product. The insides are made of a cheap plastic that fractures and breaks apart for no reason whatsoever. Do not buy GE!

Purchased a GE s/s with bottom freezer in June 2006 (Model No. pfs22misbww). Motherboard has gone out twice and I still continue to have problems with the temperature staying where it needs. Most door bins (cheap clear plastic) have broken. Most shelving pieces in freezer have broken as well. Feel as if refrigerator was made to look at, but not to actually be used. This was my first big purchase and it has been a complete lemon. Will never buy another GE refrigerator. Repairman said he gets the most calls about GE products. When I go to purchase another one, I will call him first and ask which ones he never gets calls about. Wish I had talked to him first.

I sit looking at my loudly humming and gurgling, beautiful GE profile stainless french door refrigerator that I purchased in 2007 when I moved into my house. Instead of something novel for my wife, I'll be buying a new refrigerator for Christmas. After working to try to keep it to hold temps for the first few years, on the third year, I had to call in trouble. The GE tech said he could be there in four days. Neato! So I called the generic fridge tech and told him it was a GE and he said he'd be right out. I asked him if he needed to know the model. Nope, he had the parts.

He replaced the main board. It's the same board on all GE products during these years, and so he had a passel full of spares in his van. Now 18 months later, the fridge is dying again; it's 31 in the freezer, 45 in the fridge. I have a box fan blowing on the coils to see if I can carry it until I can get a replacement. That's thousands of dollars wasted. The non-GE scratch and dent I bought 7 years ago for a rental house I own purrs away year after year. My top-of-the-line GE dies every 2 years. Looking at the complaints here, I guess the motto is clear. Never buy GE. Never buy GE. Never buy GE. Never buy GE. Never ever ever ever buy GE.

I purchased new GE products and outfitted my entire kitchen with GE profile products. The stove is at best average. The microwave is average, with some problems with the fume hood. The refrigerator is an astounding failure, I have never heard of such a piece of ** that has such a list of agreement among dissatisfied customers as is on this website.

The good news: GE repairmen are courteous. The bad news: GE refrigerators are only good if you are lonely.

This profile stainless SXS was a replacement from the builder for having the same problem "the sound of an elephant with indigestion" for 25 minutes a cycle. It's annoying and GE expects consumers to "grin and bear it" because, guess what, it's normal. Oh goody, I feel much better now. This is the new technology for GE and they could care less if it makes noise, that's way beyond "normal". Stay away, go with LG, KitchenAid, Whirlpool or Kenmore. You're stuck with a $2500 noisy refrigerator.

GE came out 5 times to try and fix my refrigerator, even admitting that they tried using defective parts for the evaporator. They continuously lied, and I have been without a refrigerator since mid September. They are incompetent. Their case managers are rude, and at times unprofessional. Never will I buy a GE product again! I have written three letters to CEO Jeffrey Immelt but as yet to get an answer.

It seems 2005-2011 has been a bad run for GE refrigerators. I as well have a French door side by side with bottom freezer that I bought in 2007, we have always had GE appliances and this is the first time we have had problems. It seems my compressor relay (they call it an overload) needs to be replaced. GE does not have the part, nor does any online appliance parts supplier or local supplier. GE will not get the part until January 31 and it will not be available to the public until February 6th. I called GE, went up the chain of command, and ended up finding an employee named Mary who said she could help. When I tried to contact her to give her my information, the number actually went to a Greg ** who is supposed to be a quality control engineer.

My guess is they know this is a huge issue, but are trying to avoid consumers and solving the problem. I was promised a call back after Mr. ** never returned my call from a rep in consumer affairs, but I did not get any call. My fridge will heat up to 60 and freezer goes to 40, then after I unplug it and plug it back in, it will sound like it's whirring and the compressor sounds active, then I hear a loud single click and it shuts off. It will do this about every 2-3 minutes. I am not going to waste hundreds of dollars on replacing the motherboard/compressor relays/compressors, etc if this is how GE 'fixes' their engineering failures.

We purchased a GE Profile refrigerator in August 2007 (French door/bottom freezer). Due to delayed kitchen remodel, it was not installed until 2008. There have been six service calls on this five-year-old refrigerator--all serviced by GE technicians.

Repairs: replacing both doors, two motherboards, and lastly, the relay switch. One call found no problem though an electric burning smell emitted from the unit. The last technician ordered the switch 10/24/11 having diagnosed the smell and the spontaneous off/on operation of the unit as to the relay switch heating and cooling. Today GE called and said the unit cannot be repaired until January 2012 at the earliest due to lack of parts. Their offer included an extended one year warranty or the purchase of a new unit at the cost of $971 to us. So far the costs of the repairs have exceeded the cost of the unit and it is documented by GE. Where do we go to get assistance to remedy this situation?

I bought a GE Profile Ref in 2006 and have had nothing but trouble. It's a lemon, but I haven't pursued replacement. I am not sure what to do with it. Does anyone have any ideas on getting replacement?

Purchased 2008 French Door frig. Motherboard replaced twice. Worked fine after that. November 2011, stop getting cold. Have service scheduled for Friday, December 2, 2011.

I purchased multiple GE Monogram appliances in April 2008. This included two fridges, two dishwashers and three ranges/ovens. All of the purchases were GE Monogram, which is supposed to be GE's best product line. We have had major issues with our main GE refrigerator. The fridge makes a very strange and annoying noise. We called in a specialist to repair the fridge and they did for approximately $300. They used GE replacement parts. After less than a year, the same issue has reappeared and it will cost another $300 for repair. This is unacceptable.

I have a GSS22WGPD BB refrigerator which I've had since 2004 which came with the new home I purchased. Two months after my 5 year warranty expired in 2009, I experienced my first problem with the unit not defrosting properly. I'd have to unplug it awhile and it would then start working. Within the year of '09, I had three service calls: May (replaced motherboard), June (replaced condenser), December (full diagnostic conducted by a different technician who also stated previous GE tech didn't properly perform a complete diagnostic on the previous visits due to that tech's laptop not working properly).

In June of 2010, I had a defrost administer replaced and finally on 10/11/11, a repairman told me a heater component which regulates the defrost needed to be replaced which cost right under $600! I objected and the repairman even stated "I know, you can just buy a new fridge for that price." I then asked him to leave and refused to pay a $90 service fee. Also, the main issue of needing freon constantly added after just about each visit was never addressed which again tells me the techs were simply masking the main problem.

Keep in mind, after replacing the motherboard and then having to replace the condenser a month later, the repair tech agreed with my notion that the motherboard was never the issue and so they gave me a credit on that cost. I knew then the technicians were simply guessing at the problem yet none of them would deem my unit "non-repairable" which is needed to have my unit replaced at no cost to me; off record, the initial tech stated this should be the case and that the unit needs to be looked at in GE's lab to properly assess it. After like the 3rd visit, the tech decided to simply show me how to defrost a non-defrost refrigerator which again tells me the tech knew I would continue to have these problems.

We purchased GE Side By Side Refrigerator Model # GSS22JEMDWW in 2008. Mother Board had to be replaced, doors replaced, ice maker replaced, and 2 times defrost timer was also replaced. We will never buy another GE appliance again. This refrigerator has cost us more than it was worth in repairs, and loss of food because the temperature dropped, because of defrost timer going out.

I had a service technician come to the house to replace a leaking water dispenser's solenoid valve. The repair took him a maximum of five minutes and I was charged with $200. I have always liked GE products until I got worked over by them. I am sure that Amana will love having me for a customer.

I will never buy GE again. We purchased a GE side by side model DSS25MSSE in 2006 and have nothing but troubles. I have had a local repair man look at it 3 times. I don't blame him. Refer will warm up to let all food spoil. We replace circuit board once already. Problem is random. Unplug and it may start working again. Have GE wall oven and nothing but problems there too. Circuit board has gone out and connector somehow gets contaminated indicating dreaded F7 code.

The water line in GE side by side seems to freeze. After a long discussions and pulling information from GE, they indicated that they have had issues with prior models, but not enough on my model 2009. The program for older fridges with same problem will not apply to mine with the same issue.

I have seen online that this is a common issue with GE refrigerators on different models.

Our GE refrigerator is the worst appliance I have ever owned. It grows mold faster and it is out of control. Every two months, I have to totally disassemble my fridge and scrub it down. And this isn't a tiny bit of mold. It is covered with mold! In fact, I would say there is more mold than if you tried to grow mold. There are mold in places you would never expect, including the door and walls where no food comes in contact.

I throw out food like no other. Condiments like ketchup and worcestershire sauce have to be thrown out. I am constantly running to the store. I am a fastidious housekeeper, almost OCD, yet I cannot keep up with this refrigerator. My neighbor with 4 kids at home has a Frigidaire and she cleans it once a year. Whether it needs to or not.

We both agree, neither of us has seen anything so gross. I have pictures. The repair service has been no help. They claim I don't have my humidifier settings correct. Trust me, if it was that easy I would be thrilled. Obviously this is a manufacturing defect, check the consumer reports. I am not the only person with this problem. GE takes no responsibility for this so the only recourse is to share with others so other people don't get ripped off from this company.

The GE Warranty doesn't work. It has been only two months since I got a new GE Refrigerator Model PFCS1RKZA SS (Bottom Freezer Style). I paid $2500 approximately. I got this noisy device which can be heard from everywhere inside the house and the refrigerator emits a constant / loud high-frequency buzz coming from the motor-fan so I called GE to get it repaired through warranty.

Upon arrival, the technician told me that the noise is normal. As I disagreed, he confessed that he has never replaced that type of motor; that it was very complicated and it would take a lot of time and effort. Then I asked him: Are you telling me that I would have to live with that noise? The technician shrugged and left. So I requested another service appointment to resolve the problem, but instead I got is a phone call from Tel 1.800.491.2737, a person that identified himself as a GE engineer who was trained by the same people who designed that refrigerator.

He told me that there was no problem with my refrigerator, and that if I wanted to get it serviced, he would have to bill me $79 for the second visit. So I asked him: Why do you want to get my $79 if you guys have already decided not to repair my noisy new refrigerator? He responded that he would then cancel the service appointment, so he did.

I set another appointment through GE's website and got visited by another technician from the same repairing department; he already came into my house with a bad attitude. He was discourteous and aggressive and he did not even check the refrigerator: He just opened the doors for two second, and told me that there was nothing wrong with it and left. He was previously instructed to do so, which was confirmed when I got a second phone call from the same GE engineer telling me that he has billed me $79 for the second visit. It's no doubt that the GE service warranty people in Fort Lauderdale, Florida, are irresponsible and dishonest.

Refrigerator doesn't operate correctly. Sometimes it works and sometimes it doesn't! I'm so tired of throwing food away! I will never buy another G.E. product!

GE Profile PSB42YGXASV purchased 5/2011. Sept.2011 - Not cooling/freezing. GE repairman installed new board,fan. Worked for 10 days. Freezer now 48 degrees. Again I wait for GE repairman. This GE Profile replaced the GE profile I purchased in 1993 that worked 14 years before a need for repair.

We purchased a GE PSS26MSTE-SS side-by-side refrigerator in 2007, had it installed in summer 2008 in our new home. This refrigerator has been a nightmare! Service technicians, in touch with GE technical support, have replaced 6 of 8 possible parts (thermistors, thyristors, control boards, fans, and so on-over and over) to keep the frig from icing up and ruining the fan, freezing up the ice maker, and quit cooling (both sides) altogether.

The technician now says that this frig cannot be fixed. We believe that it is a piece of junk! Our food is subjected to constant heating and refreezing/re-cooling, which is not a healthy situation. We constantly have spoiled food. When it quits cooling completely, it is always a weekend! In discussions with GE consumer affairs, they say that they "know of no consistent problems with this model". Liars! Just review this forum to see how many complaints exist about GE. We cannot recommend GE appliances.

I have a GE Monogram refrigerator only, and have had problems from the start. It continually grows mold, and they have been here numerous times fixing anything they could think of, and I still am cleaning the entire refrigerator for mold. I am throwing away spoiled food that have not yet reached the expiration date every day! It is costing a fortune, along with the electricity being used to keep it going because the fan never stops (yes, they did replace the fan). Please help. I want a new refrigerator or a refund.

GE appliances are certainly not what they used to be back when that's all my grandmother would buy. My stainless steel GE profile over-the-range microwave was not even a year old when it first broke down. Now, it's less than five years since having the appliances and the refrigerator (a stainless steel GE profile) is on the blink as well. It seems that the quality is not as good, so that GE can sell you these outrageous extended service warranties in order to continue making a profit.

I purchased a GE side-by-side refrigerator (model GSH25JSXL) 18 months ago. The water dispenser suddenly stopped working. In about 5 minutes of googling, I knew what the problem was. It turns out that this is a known issue with GE refrigerators. The insulation around the water tube is not sufficient. It usually takes a couple of years and then ice keeps forming in the water dispenser tube. GE knows about this issue, so they created a part you can order for $30 called a water tube heater. This is incredible. They sell a shoddy product with a known defect and then, want to further profit from you by charging you for the missing part! I consider this to be nothing short of fraud. I used to buy GE products because it is an American company (although in 2010, they famously paid $0 in US taxes despite $14B in profit, $5B of which was from US operations). I will never buy any GE product again.

My 2 -year-old stainless steel side-by-side refrigerator (model GSH25JSXJ SS) broke down this weekend. A very nice repairman came out quickly. After trying a few things, he broke the bad news that the compressor was bad. How is it possible that a compressor on a two-year-old refrigerator would be defective? I now understand why GE only offers a 1-year warranty on their products (Maytag model we're looking at offers a 10-year compressor warranty). It's disappointing GE, disappointing.

We too have a 2005/2006 GE profile (Arctica model PSF26PG), and from the very first year, we have had problems. Cindy: a class action suit is what I was thinking.

Luckily, we bought the 5 year extended warranty but that expires in February. The repair people have been here no less than 12 times. Originally, an ice block formed behind our veggie drawer when the unit was less than a year old. We were told that a "kit" to fix this problem was available, and it was installed. We are now on our third kit! Obviously, GE knew that there was a problem and created a repair kit, but the repair kit is not working.

I bought a new GE French door GE Profile in 2006. While I was out of town in 2009, the main electronic part failed. I lost all the contents of the refrigerator. The cost to repair was well over $300. Once again in 10-2011, the freezer was filled with frost. The GE repair person came out and heated the seal and said that it was now repaired. I am to empty the contents and clean out all frost and to call again if it reappears. One of the main top doors never closed properly. GE said that a part was missing. The cost to heat freezer seal plus service call is $140. The estimated cost to repair the door that has never closed properly is $436.91. The repair person advised the use of 'Vaseline' on that door seal.

We have had this GE Profile Stainless Steel Side-by-Side since 2006. It was with the house we bought, purchased in 2004. We have had it repaired 7 times in 5 years, though it has broken many more times. We just made quick fixes ourselves. It had the following problems: ice machine replaced, defrost heater burned out, refrigerator door screw slips, bulb stays on and cooks all food in fridge (have to manually tighten screw every 2 weeks for 3 years), coils froze solid (killing refrigerator side/ruined all food), water in door hose froze solid, door shelf broke and fell out, ice turning mechanism broke etc. Needless to say, it is now being thrown away. GE is a piece of garbage. Do not buy a GE Product!

I have inconsistent temperature with my side-by-side refrigirator that I purchased in February 2011. I have a unit that forms ice on both freezer and refrigerator sides. Other times, it's too warm resulting food to spoil and water leak at the bottom. It is noisy when that happens. I have been dealing with service calls since July.

When the technician came the first time, the refrigerator was working fine but he suggested that the computer board may have problems. When the new board arrived after a few days, I had another service call to have it installed. It still wasn't fixed. I was still having the same problems. I had another service call and when he arrived, the problem was already gone. Each time the refrigerator is acting up, I record everything on my iPhone so I have a collection of videos to show the technician. But the technician always says that the unit works fine and there's nothing he could do at that time.

I spoke to GE customer relations and they said that there's nothing they can do except offer a discount on a new unit which she quoted at approximately $1200. I bought the unit for about $1500 from Sears sale. I told her that I am so frustrated with the situation that if it was a matter of $100 or $200, I was willing to pay for it but not for another $1200 for a new unit. I asked her if they can have a service guy on call so they can witness the problem as it happens. She said they don't have such service. I am so fed up with this situation and do not know who to turn to.

I have had this GE Profile model no. PSS26MSTE-SS Side-by-Side Refrigerator for the last 5 years. It did fine until about 8 months ago. It started with the water dispenser freezing up and going into a defrost cycle. This continued at least once every two weeks and became more frequent as time went on. Now, it will not cool at all in either compartment. I have a technician coming tomorrow and I suspect it will be at least $250. This is the second out of the three GE appliances I bought together that has had major problems. I am tired of throwing away food. I will never buy a GE product again.

We bought a new refrigerator, when we built the house in 2004. It is a GE (Model Gss22GPCWW) side by side with automatic ice make, water dispenser. We have nothing but problems from the 2nd year we owned it. The thermostat went out thrice and we had the repair man out for it at least 4 times at over $150 a pop each time, the water dispenser stopped working and now, the motor for the ice machine has burnt out. It seems that a small amount of water is dripping down into the ice bin and freezing hard like a brick, so the motor for the dispenser burnt out trying to turn the block of ice that formed. I will not buy another GE product. I had an older (1990) GE Refrigerator that we kept for an extra refrigerator, for over 20 years and had no problem with it, until the compressor went last year.

I purchased a GE Profile Built-In Refrigerator on June 24, 2006. The model number is PSC23SGRSS. I paid $1,900 for this piece of junk. I expected that this expensive refrigerator last longer than 5 years.

Our water and ice quit working in the door. We read advice on the internet and tried different techniques, but none of them helped. After 2 weeks, the temperature in the refrigerator and freezer were hot. The degree lights at the top of the refrigerator were blank. Needless to say, everything had to be thrown out and it was a mess to clean up.

I called GE Service Care (what a joke) on a Monday and the soonest anyone would come out would be in 8 days, anytime between 8 and 5 pm. Wow, having to get a cheap refrigerator to keep everything cold for 8 days and having to go to the garage every time you needed something is unrealistic.

I purchased a GE Monogram side-by-side counter depth refrigerator in 2004 and have had the motherboard replaced once along with a compressor, damper door, evaporative motor, condenser fan motor, etc. I always have had a problem with increasing or decreasing temperatures in the unit, along with all kinds of weird noises. The unit became increasingly hotter early summer and I called out our appliance repair service that we use for all our appliances and are happy with them --very honest. I was told that the motherboard was out and would have to be replaced. Our technician said he would order it and that he would probably be out the next day or so to install it.

I got a call the next morning from the service, stating that there were no motherboards available. I found that odd and called GE myself and spoke to about five departments until I got the number for the GE Monogram customer service department. At which time, I learned that they had recalled all motherboards and were remanufacturing them. They would not be done for sometime. I was told by my representative that she had found one on Amazon for another woman earlier that day, however, she was not allowed to order them and suggested that I order one. I stated the fact that why would I want to order one that was being recalled when I should just wait and get a new one? I decided to check the appliance sites online and found that the motherboard was listed as available, but when you went to order it, it was on backorder.

I then called GE back and was told that they should be available in September. I called back and was told that they were back from manufacturing, would be programmed and she would send one out by the end of the following week. After waiting four weeks, I called back and talked to another representative, that my original contact had not sent anything and that he would overnight one (at no cost) that Thursday. The following Tuesday (today), when I still had not received my overnight package, I called and talked to my original rep. She finally told me that they had manufacturing problems and that it would not be available until November (like I believe that). Again, her only suggestion was to help me with the price of a new unit to which I told her that I would never ever buy another GE product in my life.

I insisted that I speak to her boss. Conveniently, all bosses were in a meeting. While I was out, she called and apologized but said that it was out of their control. Meanwhile, I have been without a refrigerator since July. I use the freezer part as my refrigerator since it is now only cold enough to act as a refrigerator. After reading all the complaints and hearing about a recall to their suppliers (which I assumed is why you can't even find an old motherboard) and not informing the consumers, I would gladly join any class action lawsuit. Does anyone have any suggestions for me? Thanks for being a sounding board. Cindy **

I purchased a GE Profile with French doors and with a bottom freezer (Model: PFS22SISASS) about five years ago. I paid $2,500 for this refrigerator. I had an Appliance repair person come out on 03 Oct 11 and tell me that the compressor and the electronic board need replacing. He told me that the unit was not worth repairing. These GE Profile refrigerators only last about five to six years. I had to purchase a new refrigerator.

GE side-by-side Refrigerator Model No. GSH25JFTA CC Serial No. AM206682. The freezer continues to get too cold no matter what setting I use. Water pools at the bottom and then at times, will melt onto the floor beneath the refrigerator. The ice maker now doesn't stop making ice.

Our Side-By-Side GE Arctica Refrigerator is seven years old and has been growing black mold, along the sides of the appliance and the rubber gasket lining the doors. A repair person I called about a year ago told us we needed a new door at a cost of about $1000. Ridiculous! We keep cleaning the gaskets and the outside of the door, but the mold keeps growing back.

I purchased a new fridge on 09/02/2011. After four repairs (control box - heater), it has ruined all my food. It cost me 500 dollars at least if not more. Today, it is still not working correctly.

I purchased my house about 2 years ago. Part of the deal was to keep the refrigerator model # GSL22JFPBS, which I'm not happy with. The refrigerator is making clicking sound every 2 seconds located at the back of the fridge. And no cold air comes out of it. It looks like the issue is with the bad motherboard. I tested J3 and J8 with a volt meter. I got lower than normal voltage. I read lots of forums in regards to GE refrigerator. One of the main problems is a bad design or engineering flaw that makes the control board go bad every 2 years.

I renovated my two family homes a year ago and bought all GE stainless steel appliances for both units. Appliances include 2 dishwashers, 2 gas ovens, 2 over-the-range microwave oven, and 2 refrigerators. I live by myself in one unit; therefore, my appliances get minimal use. My tenants (parents), who live downstairs, also use the appliances minimally. We both keep our appliances well and clean it with GE recommended stainless steel cleaners.

Both my stainless steel refrigerators rusted (the rust started to eat my doors) in less than a year. I discovered the rust a month before my warranties expired and called customer support. They sent a technician over who was as shocked as I was as to why it was happening. GE refused to cover this defect, claiming it was cosmetics. They will not respond to my request to speak to a manager. How could something that is stainless steel cost thousands of dollars and rust within a year?

Now, the company is not taking responsibility. I will never buy GE appliances again, unless this is resolved. I want everyone to know that GE does not stand behind their products and should not be trusted!

I have a side-by-side GE fridge. I have had nothing but problems with ice maker, ice dispenser, and water dispenser. Home Depot would do nothing for me. Never buy a GE fridge. I talked half a dozen friends out of them.

The freezer seems to stay in defrost, causing water to drip from the ice bin and products to get soft.

I purchased a GE Profile Series Stainless Steel Side-By-Side Refrigerator/Freezer for $2,500 in October 2007. It's almost 4 yrs old (new). I expected to get a useful life of at least 12-15 years.

We have had repairmen out twice, most recently, about 6 months ago (February 2011). We have had the circuit board replaced on the visit six months ago and the first repairman admitted this circuit board is a known problem. Yesterday (September 20, 2011), the temperature in the refrigerator inexplicably went up to 95 degrees Fahrenheit and spoiled about $200 worth of groceries.

There seems to be a problem with the switch that turns out the fridge lights when the door is closed (it's also supposed to turn the cooling fan on at the same time). This switch is defective, so the lights stay on and the cooling fan stays off. This causes the refrigerator to turn into an oven.

We purchased a kitchen full of GE Monogram appliances 5 years ago (Washer, Dryer, Refrigerator, Dishwasher, Ice Machine, Microwave, Cooktop, Downdraft Vent, and Double Oven). Every appliance have been serviced at least twice. The downdraft vent still doesn't retract properly. The dishwasher was recalled as well. The ovens still do not heat consistently. I just replaced the dishwasher because I gave up in just having the one I have repaired. I also replaced the ice machine one month ago. It just stopped making ice. I already eliminated the drain pump after 2 replacements and still it didn't work. I even discovered that the GE Monogram Ice Maker is the same as the Kenmore model, only with a different handle and nameplate. The stainless refrigerator door got a small dent. Neither the door skin, nor the door itself can be replaced. I need an entire new refrigerator if I want to get rid of a small dent. The 2 knobs on cooktop do not work, as well.

I gave up. They wore me down. I'm replacing all GE Monogram appliances one by one. Never again will I purchase GE products. You do not get what you pay for!

In March 20017, I purchased a bottom freezer model refrigerator (GDS20KCSKABB). Last year, we haven't been able to keep ice-cream in the freezer, as the freezer would not consistently stay cold enough and cause the food to thaw.

It's now Sept 2011, the fridge quits completely and we have been without a fridge for 3 days. I called customer service and they told me that my fridge didn't fall within the range of defective mother board recall program.

I don't understand why they didn't send one out to me, as a courtesy the fridge is only 4 years and its obvious my fridge was affected by the bad batch of mother boards, as many other customers had. The only thing they could offer me is a discount on a new motherboard for 90$ with no warranty. Wow!

I decided to go through a company based out in Texas, who will warranty the part for 2 years and give me back 40 bucks for sending them my defective motherboard, so my cost is 80$ after returning the mother board. I believe the company name is FixYourBoard.

Why haven't we all started a class action, against this company and get some of that stimulus money they got. It's sad that they get assistance only to screw more consumers with their low quality and unreliable products, so sad. I will never buy GE ever again. Please pass the word along. The refrigerator cost me over $1000.

I've been without a fridge for a week now and I have to pay for a part to replace on the fridge, only after 4 years of use. My neighbor has a fridge that's 12 years old with no problems at all. Wow! Why are we going backwards, you would hang with the newer technology, we would be getting better quality products. Shame on you GE, you don't get what you pay for after all, huh?

I purchased a GE Model PTC22MFMRCC refrigerator. Four times, the drain has backed up causing costly repairs, not including the cost of frozen food replacements. I have been informed that this is a known problem. In other models with this problem, you are able to obtain heater kits. My model has been discontinued and no fix to this design is available.

I have a refrigerator that has been down since 7/19/11. They keep claiming that it needs parts, and they send a guy out. I take off from work and wait for 4 hours. He comes and looks at the fridge and orders more parts. Parts always seem to be back ordered. I have two kids and still no refrigerator.

My GE Monogram Refrigerator froze up on August 1, 2011. Service man was called and part (control panel) was ordered. It came in flawed August 6. I'm still waiting for the part. On Sept. 9, The Monogram Customer Service provider told me that at least 200 other customers were waiting for the part which was previously manufactured in Japan. Because of the earthquake there, the factory could not provide the part. GE is trying to get someone else to make the part. They are offering a discount of $2500 on the $9000 replacement part for the Monogram side-by-side that I have.

I have a side by side GE refrigerator model GSS25SGRE with a dangerous design flaw. The plastic auger in the ice maker breaks, and shards of plastic are dispensed with the ice.

I purchased a 36" stand alone GE Monogram refrigerator and a 36" stand alone freezer when we remodeled our house about eight years ago. There has not been a year that gone by without GE coming to the house because of issues with either the fridge, freezer or both. Now, the back of the freezer is turning to a block of ice and the dripping water lays on the bottom of the freezer. It then freezes up so I cannot open the two bottom drawers. The freezer is no longer under warranty so if I want it fixed, I have to pay, which I wouldn't mind if they can actually fix it. Believe me, this is not the first time that this has happened. The only thing GE would offer me is a 20% discount on a new one. No, thank you. I spent almost $10,000 on these two units combined and if I haven't spent the money, these things would be in the garbage. I would never, ever buy a GE appliance again.

I purchased a refrigerator on December 2007 with model number PSW23RSWCSS and serial number VM4209. I have had the ice maker replaced on March 2008, September 2009 and again today. I have service coming out because the ice maker is not working. I do not think that customers should have to pay for service calls/parts on repeated defective parts. Please advise.

I purchased a GE Profile refrigerator and a service agreement. The technician has been out to repair the same problem of the freezer icing up, leaking water all throughout the freezer and ice-maker not working multiple times. Now, they say that my service agreement has expired so they will not continue to solve the problem.

My GE Profile refrigerator which I purchased in December of 2008 has a defective ice maker. It has never really worked well and now the Sears repairman wants $500 to fix it. This refrigerator was $2700 and it should last me for years. I can buy a lot of bags of ice for $500.

It's a classic rip off and won't let me choose no stars.

We purchased a GE profile fridge from Leon's in 2005 and apparently, it has a faulty part which is the mother board. Anyway, we've had to fix it three times. It stopped working yesterday and we're going to trash it and never buy a GE product again.

GE Profile Side by Side Refrigerator is a feature rich refrigerator when it works. Our seven-year old one stopped working early July. The repair company replaced the mother board. It failed again in two weeks. The folks replaced the thermostat and heating element. It worked again for two weeks. Now it failed with the same symptoms: defrost cycle runs forever. I feel bad for the repair company. I see a lot of complaints about this type of GE fridges. Why does GE not care about the reliability of its products on its customers?

I called in about my refrigerator; every time I leave the ice maker on, I have icicles that form in my freezer and that everything defrost in the freezer. My water line is frozen so I cannot get water and anything in the second to bottom drawer of the ref freezes. I turned off my ice maker so I don't get icicles but water line still freezes. I called GE but they only want to give me 50% from labor and parts.

Everyone who has this refrigerator has the same problem. My best friend has also the same problem. She called twice and the third time she called they sent someone out and replaced the part for free. I cannot get them to even call me back when I am told that they will. I called them again and they said that each case is different and it depends on how many times each person has a repairman come out which is a lie because she has never paid or had a repairman to come out. Then they said it depends on the case manager you get. If you are lucky to get a good case manager you might not have to pay.

Why would they do one person free of charge and not the other person with the same problem. I even gave them her case number and still they won't do anything for me but a 50% off.

I purchased four appliances from GE. I am having problem with my range; I cannot cook and have something in the oven at the same time. I was told by your repair people that I have to lock and unlock. I was cooking and my oven was turned on. I left the house for at least five hours and the oven was on the whole time.

I would like to inform GE that I made you aware of the problem and your repair people are not helpful. I could have fire in the house because of your range. I would like you to be aware of the problem and it will be your responsibility.

Two repairmen came to my house on August 17th 2011 and sat in the car in front of the house for at least half an hour. They came to my house and told me that this is the way the products are build. I cannot put anything in the upper shelf of the refrigerator and I have been told that I block the vent and that's why my food turn into ice. I have called more than once but the problem is still there and the repairmen keep on coming.

I am not happy with the product and I would like you to be aware if in case of fire, the responsibility is yours. I thank you in advance .

On October 19, 2006, I purchased a GE Profile French Door, 22.2 CF refrigerator with model#PFS221SBSS for $1,899.90. No cheap investment. I thought this would last me a long time!

My problems began in May of 2008, only about 1 1/2 years after purchase. The outside of the refrigerator became so hot I could not touch it and leave my hand in place. Also, the temperature settings were fluctuating wildly. I called the extended warranty company dealing with GE appliances. They had to replace the circuit board.

In April of 2011, the same problem returned, along with the door clips that had broken off. I called for repair. A second circuit board was installed, along with new gaskets and door clips.

On August 9, 2011, I called the repair service again because the temperature settings were not holding. The temperatures were fluctuating in a wide range. I know that some fluctuation is normal to allow for defrosting. But these temperatures were staying for hours at highs and lows. For example, I keep the freezer at 0 degrees and the refrigerated compartment at 37 degrees. The temperatures will go to -2 below 0 in the freezer and 39-40 degrees in the refrigerated compartment, and stay there for over six or eight hours. Then one day, the temperatures will be normal and only fluctuate one degree, up and down. This is not normal. The temperatures should not be constantly fluctuating like that. It is not constantly defrosting!

During the repair visit in August 2011, the technician ran tests and said he could not find anything wrong. He did replace a P.T.C. and OLP ASM part, hoping it would help. It did not.

On August 8, 2011, I sent a letter to the GE CEO, Mr. Jeffrey Immelt in Fairfield, Connecticut. Surprisingly, on August 12, 2011, I received a phone call from a Mr. Bill **, GE from Kentucky. In just four days, my letter was pushed from the CEO's office in Connecticut to a customer service person in Kentucky.

I was not at home, but I did get to talk with Mr. ** on August 16, 2011. He more or less, and in a polite customer service way, told me the fluctuations are normal and to deal with the extended warranty company. In other words, and in my eyes, GE is not standing behind its product. He said he knew someone at the warranty company (Federal Warranty Service Corp., PO Box 105689, Atlanta, GA 30348, 1-800-432-2737) and would have them call me. As I explained to Mr. **, they could not find anything after running their diagnostic tests. What more can they do!? Again, he told me there is nothing wrong with the temperature fluctuations and he would have the extended warranty company call me. End of conversation.

My concern now is what do I do if I need yet another board replaced? That will be well over $250 out of my pocket when the warranty expires. For now, I have to live with fluctuating temperatures that will probably lead to another circuit board.

I am not the only person with this complaint! What does it take for GE to own up to the fact there are bad appliances out there and the people who trusted in their name are being slapped in the face and ignored. As long as I live, I will never buy another GE appliance--nothing with the GE name on it. I worry that I may have to buy another refrigerator. This one is almost five years old. I should not have to be worried about something like this. In this economy, I do not know if I can afford another major appliance.

At this time, I do not want a lawyer to step in. If the problems mount into costly repairs, I am sure I will change my mind! It is time that these companies start taking responsibility for their products and be loyal to their customers.

There are many complaints regarding GE and this refrigerator on the Internet. I could not find any recalls addressing the problem. I also could not find anyone saying GE resolved the problem. I just wanted to file this complaint so other consumers, as well as Consumer Affairs, will know about General Electric and how they do not stand behind their products.

For now, I will continue to use the extended warranty until it expires. Thank you!

I purchased a new Double Wide in July 2004 which came with all new GE appliances. I have had to replace the defrost heater in my GE side-by-side refrigerator/freezer model #GSS20IEPCWW three times already and it has gone out again. The first time was in September of 2006 and when I contacted GE, then I was told that the part wasn't covered under warranty. After I had it replaced the third time, I contacted GE to see if there was any type of recall or something I could do since the same part had messed up 3 times already and was told that since my refrigerator's warranty was expired, they could send out a repairman to check it out but it would all be at my expense. Aside from the costly repair bills every time it messes up, I lose a few hundred dollars that I had spent on the food in it. After researching online, I have realized that defrost problems are very common in GE refrigerator/freezers. Is there something purchasers could do about this?

We bought a refrigerator in 5/06 from Berger Hardware in Hawthorne, NY. We have had so many problems with it. In fact, we could build a new fridge with all the spare parts we have. Each time something goes wrong, my husband has to take time off work (it's a wonder he hasn't been fired). I'm so fed up with this piece of garbage! I have called and asked for a new fridge but no way! We have an extended warranty and we have to keep calling them about numerous problems. The plastic, "everything" breaks constantly. I have thrown about so much food. I couldn't begin to tell you the problems (top to bottom, refrigerator and freezer)!! We are extremely mad and will never buy a GE again.

I bought a GE Profile Arctica refrigerator from Sears about five years ago and had nothing but problems with the motherboard.

I just wanted to say I would never buy another GE product again

that is driving me crazy. It is so loud that I can not even sleep and it runs for hours.

I am so tired from not getting sleep that I feel like taking a bat and just smashing it till it's in bits and pieces.

We will never buy another GE product again, especially a refrigerator.

And you know the worst thing about this is that I was warned about GE refrigerators. When we first started looking, my stepmother told me that her and my dad have a GE and she told me that it was the noisiest thing. But I did not listen. I thought how noisy could a refrigerator be? To my surprise, a lot!

We are very disappointed with this purchase!

8 years ago, my wife and I purchased a G.E. bottom freezer model # GBS20KBPAWW from a local appliance store and purchased a 5 year extended warranty. During the 5 years we had to replace the "motherboard" twice at no cost to us, then the warranty ran out. We have now had to replace the "motherboard" twice on our "dime", which has totaled up to over 450.00 dollars. Can't the chinese make a longer lasting "motherboard"? I'd say that we will not be buying another G.E. Refrigerator, but, whose is to say some other manufacturer doesn't use the same "motherboard" from CHINA?

We bought a GE Profile Refrigerator Side by Side for our new house we built 3 1/2 years ago, we paid $2,500.

One year later it started having problems, we had the technician over many time. It was very inconvenient, they don't have a specific time they are coming, so you have to drop everything and sit and wait till they come. They could not fix it after several trips and several parts order. Finally they replace it for another one, we had to pay $500 extra for replacement.

Now after two more years we are having problems with the replacement. We had the technician over at our house dozen times, he ordered parts after parts, and installed them, but still not working. Finally, the refrigerator quit on us. On July 27, the technician ordered 3 parts, came and installed a week later, and still did not work. We ordered another part and that time, the part came in on Monday and they will not be able to come and install until next week.

GE Profile seems to be a lemon, therefore the consumers should know this, as it is important, it is an inconvenience to have such an appliance that is expensive and you have to have someone constantly working and installing parts. In 40 years we've been married, we had never had problems with appliances, for sure I would not buy a GE Profile anymore, and would not recommend anyone to buy one.

I bought a GE Profile refrigerator with ice maker (model #PFSS6PKCSS). We told them it would not be installed right away since we were just starting construction on the kitchen in our second home. They said warranties will not take effect until the unit was installed. Their GE representative knows the area is mostly second or summer homes.

When the unit was installed, the ice machine did not work. They sent someone out and GE said the service call will be covered under warranty. Since then, two different service representatives have been out to fix the ice machine on 4 or 5 different occasions. On the last call they realized that this particular model had a factory problem. The company had sprayed foam in the lines so that the ice machine would never work. The problem was deemed not repairable.

I was told that Sarah from Consumer Relations would call us in 24-48 hours. That was on July 11th. It is now August 8 and I have yet to hear from her. I have made several calls and have written a letter to the department. Sarah has not returned my call nor have I heard back from the letter.

I did talk to one person and was told that my refrigerator was no longer under warranty, but they would give me some percentage of money for a brand new refrigerator of the same model. I said, "Why would I buy the same model when I know they have a problem with it and why was it considered a warranty problem when it was the company who caused the problem?" They were the ones who put foam in the lines. I was told Sarah would have to get back to me. I have made other attempts since then to get hold of Sarah. I had no luck in any response from her.

This is a GE Profile Refrigerator complaint, Model PSS26MSWA.

We purchased a new GE Profile fridge for our new home in April 2007. Last week, our icemaker stopped making ice. We scheduled an appointment online at GE's website. The GE repairman arrived promptly this morning at 9:09 a.m. and was professional and courteous. He quickly diagnosed the problem as a broken motor, grabbed a new icemaker from the truck and expertly installed it. He was finished and had the bill ready by 9:18, less than 10 minutes after arriving. Excellent, right? Except that we were charged $165.15 for labor.

Okay, so $165.15 for 10 minutes, that's $990.90 per hour! Where do I sign up for one of those jobs? But that's the thing; the repairman certainly doesn't make $990.90 per hour or $39,636 per week. If he did, he wouldn't have had to delay his retirement. The cost of the icemaker was reasonable, I believe $108. The visit was $79.99, but I assumed that would be deducted from the labor cost.

When I read the schedule service details that I printed out when I made the appointment online, I discovered that a labor charge is in addition to the $79.99 visit charge (plus tax). Okay, they got me there but charging $165.15 minus $79.99 (visit) equals $85.16. Even if you think a visit fee should be separate from the labor fee (which I don't), $85.16 for a ten-minute repair is $510.96 an hour! That's really outrageous and shame on GE!

Purchased a GE Profile Refrigerator about 4 1/2 years ago from Desears, also purchased a 5 year extended repair warranty. About 6 months ago the unit quit cooling, Desears is no longer in business, Warrentech took over the extended warranties and sent out the repair people. They ordered parts which took a several weeks to arrive then the repaired several items on the unit and said it may work but they were not sure. GE has many problems like this. Today 6 months later, not cooling. Parts on backorder for about 2 months or longer. Who goes without a refrigerator for 2 months?

I bought a new fridge to replace a 20 year old one. Had problems since the first year. Ice turns to water and things thaw. Repair people advise that it is crap and can't be fixed! Great! A 3 year old ** that cost 3200K

For the 3rd time in 6 years, my GE Monogram side by side refrigerator is broken. Right now, the temperature in the fridge side is 48 while the freezer is 30. I've scheduled my 3rd service call and I guarantee you that the tech will say it's the motherboard. It's been replaced twice. A quick Google search will reveal that GE has known that the motherboard is ** since 2006. In fact, a "silent recall" was issued to suppliers - not consumers. I spent $1000 in repairs - not including wasted food - since 2008 on what's supposed to be GE's top of the line product in this category.

GE, I want a new refrigerator including the wood panels I currently have and I want reimbursement for the previous service calls since you've known for five years that the part was **. When can I expect my check and my new fridge?

Last summer I received 1st and 2nd degree burns from the freezer. I had to unclog a jam w/ the ice maker and there are some kind of coils behind it that i guess you are not supposed to touch, no warning label, nothing covering it, pictures to prove it. Let GE know they sent me $50 for my inconvenience! All of our kitchen are GE Profile appliances, the date says 2007 on the, have had to replace parts in dishwasher, freezer and fridge. My oven does not self clean, turns off now on top of it all, the microwave has peeling paint at the bottom!!!!! It is a wall unit w/ oven. I called and was told not safe to use!

We entered into a GE Service contract on November 25, 2009 and were to begin service on 12/25/09. As of 07/11/11, we've had numerous service calls (in excess of three calls for each appliance). Their customer service is not helpful, and scheduling for service for appliances is time-consuming. The technician comes out to "check" appliances and then orders parts, only to return a second or third time to replace/repair appliance. As per the terms of the contract, I am requesting replacement appliances since the appliances are currently not working properly and have had more than three service calls to date.

We are still waiting for parts for our dryer and have not received a call back as to why the part has not arrived. The refrigerator has never worked properly since it was purchased. Since the technician cannot technically find anything wrong, but has replaced numerous parts, GE is stating that the appliance is functioning as should be. The management has suggested placing liquids such as milk in the freezer to reach a desired temperature. Also, she has suggested buying different brands of products such as ice cream, etc. In essence, I believe appliances that are purchased, and are less than one or two years old, should not have the problems that we've experienced.

I have a GE Profile side-by-side Arctica PSS27SGNABS refrigerator/freezer (Serial number GD405747). For a few weeks the refrigerator seemed to keep things too cold and the freezer wouldn't stay at 0 F (tended toward 6 F). Then the refrigerator wouldn't get below about 40 F and the freezer wouldn't get below 18 F. The refrigerator is not that old (circa 2005). A repairman came out and charged us $300 and changed the sensor circuit board. he said to wait 24 hours. Result was that neither refrigerator or freezer worked, so we called him back. He came back and said the door between the freezer and refrigerator compartments wasn't working properly and so he changed that, and again said to wait 24 hours. The result was that both compartments started heating up (~44F) well above their set points.

Also, the condenser/compressor combination seemed to be in a state which caused a weird noise like they were constantly going on and off. Then a second repairman (third visit) came out and said the first repairman put in the wrong circuit board for our refrigerator. He changed that out and said wait 24 hours and it would work. We are back to the initial state where the freezer doesn't get below 14F, although the refrigerator does seem to stay at the set pont. Each time my wife has to hire persons to work at her store while she waits to meet with the repairman (they won't work at night) and so she loses the cost to pay these employees. GE consumer service is not available except during hours when we work. GE repairs can only schedule someone to come back out but gives no guarantee that they will actually fix the refrigerator. By the way, when I contacted them first by email, they never responded and so we were forced to call.

They did send a service request relative to the email contact and so I let them know that their email didn't work either.

I open the door of the GE refrigerator freezer on the bottom and no light comes on. After I tap the switch, then the light comes on and compressor comes on. The minute the door closes, the compressor goes off, and the same thing happens to the freezer. This unit is only 2 years old. I called GE, but they said it is not covered to call for service, which I now have to pay for. I just bought the fridge for $650.00; and if I have to pay for service, I will never buy from the GE brand again.

I purchased GE Monogram All Refrigerator in 2009. In February, it has black mold so I called a technician and two men were scheduled to work on the fridge.

On Feb. 2, 2011, two technicians replaced temperature control. On May 5, 2011, I called the monogram service 800-444-184 because the black mold was back. I spoke with Jasmine. Next day, I called the monogram service again and spoke with Amber, who stated, "You can't ever get rid of mold."

I wanted fridge replaced or money back so I could purchase a new fridge, but Amber stated no. I asked to speak with her supervisor but she said they do not speak on the phone--they schedule and fire people. I asked for her bosses' boss and she stated his name is Ryan but did not know his last name. He is the head of consumer relations, but has no number.

Amber had two solutions: 1) Have the tech out, or 2) she could give me a discount on a new GE refrigerator. I stated to send the tech out. I asked if the call was recorded and she stated yes. I explained my concern with a son who has respiratory issues.

On May 9, 2011, technician Don was sent. He said the fridge had no history of problems or repairs. Don called Tennessee using our phone (his phone was losing power). Don spoke with Charles, the engineer, who told him to replace the cold control as there was no record of it being replaced before. I told him i believed this was done in February. He told me Charles had no record of this and ordered a new cold control unit to be replaced on Monday, the 11th.

After he left, I called with Marla, who found the unit was replaced in February. I asked her to have Amber be made aware and take control of this issue, as it appeared there was lack of communication between different departments at GE.

On June 27, 2011, Don came and said everything is functioning properly and that the company has no idea how to fix the mold problem. He called headquarters and got an OK to check the fan for mold. The fan was free of mold. He said Amanda will call us tomorrow on how to resolve the issue.

On July 1, 2011, a call from Amber (id # 715966), case manager, stated she did not have information from the technician and that they won't reimburse me for the refrigerator. The best offer they will do is sell me the same refrigerator for $1302. I explained I do not trust GE. Amber's boss is Starla (id # 80658). Team leader Amber is waiting for information from the engineer on how to fix our refrigerator.

I have a major complaint with my GE Profile Arctica side-by-side refrigerator. Below is the timeline of events.

April 2007 - Purchased GE Profile Arctica side-by-side model PSI23SCRGSV, serial no FM403649 from Sears for $2340. All was well until

August 2009 - Came downstairs in the morning to find fresh food compartment over 60F. Top light and control panel were out. There was a loud click and then they started working again. And somehow overnight it had gotten hot enough to melt butter. Lost all food. Took photos (available on request) Called GE service. Of course, by the time the tech got here, the refrigerator was cooling normally again. Mainboard and top control panel replaced. Charged $286.36

12 December 2009 - Opened refrigerator door to discover the top light and control panel out. Top light hood was very hot to the touch. Heard a loud CLICK and the light and panel turned on again, temperature was 6 in freezer, 43 in fresh food (regular temps are set to 0 and 37). After 8 hours temps returned to normal. Called GE service, they sent out a tech on 14 December 2009.

Tech told us that it was probably the main board. Said that they replace them all the time, but they are not defective or poorly made (huh?) - has hundreds of them on his truck. I mentioned that it was already replaced and I had already paid for it in August and that these things should not be failing on a less-than-three year old fridge and CERTAINLY not within 3 months of a prior replacement. He told me that every now and then some of them are bad and maybe we got a bad one the last time. BUT I'D STILL HAVE TO PAY TO HAVE A NEW ONE INSTALLED because they don't "bench test" parts to see if they are okay, they just replace them. Mainboard replaced. Charged $210.93

14 December 2009 - Internet research reveals *hundreds* of consumer complaints regarding GE mainboards failing repeatedly. Discovered a letter from GE to its Customer Care Servicers regarding a defective mainboard. (copy available on request) While my refrigerator does not fall in the list of suspected models for this "silent recall", I suspect there is a problem with the replacement boards as well.

14 December 2009 - Complained to GE Customer Relations via http://www.geappliances.com/service_and_support/contact/ Demanded reimbursement for having to pay for the same issue twice. Received a call back from "Diana" on 17 December 2009. She refused a complete refund and offered to reimburse the cost of the service call only, or nothing. Took the $74.95 refund because it was better than nothing. Case #10413335

11 June 2011 - Opened the refrigerator to discover that the top light and panel was out and the temperature was registering 63F. Freezer was at -5F . Normal settings are 37F and 0F. Took photos of the fridge. Photos are available on request. Removed light panel and bulb. Bulb warm but not hot. Metal plate above the light socket was extremely hot. Inserted thermometer probe registered over 200F. I turned the breaker off at the panel for 60 seconds, then turned it back on. The refrigerator is now cooling again. I did not replace the light or the housing, and have a thermometer probe in the fridge now, with an external readout so I can monitor cooling.

Called GE Service, but they were closed. Logged on to the website and requested service. Sent email to GE regarding this issue since it is the 3rd time with the same symptoms. Today I used Twitter to try to get GE's attention. They are non-responsive. Cancelled service order until I can get confirmation that GE will resolve this repeated issue at no charge to me. I'd like to have everything in writing since "things change" when phone calls are involved.

The issues with the mainboard WR55X10552 as originally outlined in GE's letter to Servicers dated 7 November 2006 (obtained online and I have a copy available on request in .pdf format) seem to be happening to its replacement WR55X10942 as well. This does NOT sit well with me as I have already had (and have been charged for) 2 replacements since 2009. It appears that the lifespan of these boards is less than 2 years. And $200-300 dollars per instance - not including lost food - does not speak highly of GE's quality and reliability. Again, this is a refrigerator I purchased new in April 2007. Whatever happened to appliances lasting 10+ years? Whatever happened to GE's quality and reliability? Do their milspec electronics have the same rate of failure?

I am REALLY not looking forward to dealing with GE service again, as they *clearly* have a problem with their mainboards and feel it is okay to charge the customer for repeated repairs on the same issue. I cannot afford to buy a new refrigerator every couple of years. I also cannot afford to spend $200-300 every couple of years to fix an appliance, nor can I afford to spend $200 to replace lost food contents whenever these parts fail prematurely.

I want GE to provide service, labor and parts to fix my refrigerator at no charge to me, and assurance that any future failure of this part will be their responsibility.

Purchased a GE ref less than 3 yrs ago and on Sun nite it stopped working. Called service on Monday morning only to be told a service tech would not be there until Friday (5 days later). After much complaining, they'd see what they could do. Service arrived on Weds morning, without any common parts. Had to order - which could take 7 days - again, they'd expedite. It's Friday, and still no parts. Very disgruntled. Have spent thousands at PC Richards. They obviously are understaffed and don't carry parts needed to service the appliances they sell.

I am again required to spend $127.68, because GE has had a faulty part, i.e., a bad defrost heater for the second time in 6 years. My dealer said, "I am suprised it lasted this long." It is Model TFX227PDAWW Serial FZ258025. The dealer noted that this is an ongoing problem. If I am going to shop for a new refrigerator, could you direct me toward a brand (other than GE) which would be reliable? I look forward to your response. Steve **

Moved into a new home with all GE profile appliances. I have had nothing but complaints with the GE Bottom Freezer fridge. First the plastic water line broke, flooding my basement. Then plastic pieces started falling off from the interior (eg., door stop). Now the freezer is broken. The door is extremely hot to touch. It's an obvious fire hazard. So now, I guess I have to go and purchase another fridge. I refuse to pay another dime on repairs. What a wasted investment. I'm very disappointed with GE.

I have tried to find out about the refrigerator we had purchased four years ago that we are having problems with. I got a response from Donna, the Appliance Specialist, but she told me that there are no known problems with my model. I tried to type in my model number GSG22JFTAWW, but it will not come up. I even tried the serial number ** and still nothing. I have read many issues with the GE brand refrigerators with the same problems, first the ice cubes freezing together in a large quantity that we have to take the bin out and empty it because it will get stuck. Then suddenly the ice drops would form once in a while in the freezer on the food and the racks. That is when we noticed it running often. Now, it is all the time.

We see the water drops all over then it will freeze to the drops of ice and on the food it gets to be large slabs of ice the was once defrosted water running all over. I started doing some searches on the web and finding other GE refrigerators doing the same thing and that there was a recall for the Motherboard. There was a problem with the defrost and heat mechanism being so close that I had a feeling that was my problem. I had filled out the registration paper and never heard a thing.

I don't understand why I never heard of this problem before I did some searches. Also, whenever I put in my model number, it never comes up. I had a refrigerator for many years and never had a problem. When I moved into this house, the one here was old but worked fine. We did some remodeling and figured to get new appliances, well we picked all GE brands, and now have problems with this. If there is a problem with the model in itself, I feel they should be responsible for the repairs, but this woman seems I should be the one to get it fixed after spending over $1000.00 for it, in only four years old they should. And yes, I am kicking myself for not getting the extended warranty. And yes, we did do research on the appliances before we purchased them. Needless to say, I will never purchase another GE refrigerator again nor will I recommend one to anyone. My stove is good, the dishwasher not so much either.

I have lost a significant amount of food, until I got smart and put most of my stuff in an extra freezer we have. I can't use the ice maker I personally like to have and wanted for when we have company. I'm sure that my electric bill is more now that it has to run longer to freeze again. I am tired of opening my freezer door and have ice fall out all over my floor. I have to keep something in it so I don't always have to go into the garage to get something.

After reading online I am one of hundreds who have this same problem with GE Profile Arctica fridge/freezer PTS25LHR . I expect to have replacement parts. However, I also expect companies to have answers as to why things happen that cannot be fixed when we as consumers spend tons of money on these appliances.

Freezer would stop working. They replaced MB 2x's and still temperature goes as high as 17 degrees at least once a day. When technicians can't even figure out the problem, would GE want to step in? Then again, if they don't even pay their taxes how can we as consumers expect to be served?

In June 2010, we renovated our kitchen. At that time, we bought all new GE Profile Appliances comprising a Stainless Microwave, 2 full size stainless convection ovens, a side by side refrigerator, a stainless dishwasher, and a stainless compactor. From the beginning we had problems.

Oven: Our kitchen designer cut out the space for the ovens, using the dimensions for that model on the GE website. When installers came, they found that the product did not conform to the website dimensions. GE disclaimed responsibility. i spent another $3,000 redesigning and modifying the cabinets. Additionally, our 2010 Profile ovens do not fully clean on a 5 hour cleaning cycle. Debris does not fully disintegrate but leaves a baked on residue which cannot be removed easily.

Microwave: Our stainless microwave forms and retains condensation between the glass panes of the door. Sometimes, the condensation remains for days before it dissipates. GE Authorized Repair insists that this is a common occurrence with microwaves. Furthermore, they insist that microwaves do not emit particles (rather wave energy), and therefore, (contrary to Wikipedia and other online sources) do not constitute "radiation" and are not dangerous. GE promised to replace the microwave but has consistently refused to do so. The have replaced the door but the problem persists.

Refrigerator: The doors on this profile side by side contain a vapor lock and the refrigerator forms a vacuum when the door closes. This requires a great amount of force to open the refrigerator and freezer doors. Sometimes, one must use 2 hands. For handicap persons such as my wife, who only has the use of one hand, this presents a serious dilemma. Other GE refrigerators, not of the Profile line, have small adhesive patches to mount on the door seals so as to lessen the vacuum pressure. However, GE discourages using these for its 2010 Profile series because it will void the warranty.

Refrigerator water dispenser: Unlike older Profile models which we have owned, our 2010 profile side by side refrigerator water dispenser contained a redesigned valve which severely restricted water flow. It now takes 40 seconds to fill an 8 oz. glass versus 10 seconds in the older models. GE service is aware of the problem but cannot fix it.

Dishwasher Rinse Aid Dispenser: For some reason, our rinse aid dispenser doesn't work properly. GE Authorized Repair advised buying an after-market attachment that fixes the problem.

Compactor: Apparently, our 2010 model has only side screw guides to attach to other appliances. Other products have guides that allow it to be screwed into the wood base of the countertop. Accordingly, the compactor is constantly misaligned as a result of the compactor vibration.

Over Range Vent Duct: The duct that attaches to our vent has 3 dents in it that look like a design flaw. Apparently intended to lock duct extensions in place, they were mounted on the front in full sight a opposed to the sides where they would not be visible.

5 Burner Induction Range: It arrived from the factory with a scratch in the glass top. For almost a year now, GE has claimed the fault lies with the installer/retailer (Spencer's Appliances) and the installer/retailer has advised that the fault lies with GE. Meanwhile, the consumer has been caught in the middle. Until this last experience, I have been a fan of the GE Profile line. GE's motto is "imagination at work". Instead, it appears its engineers and designers are not imagining, but rather daydreaming without any grounding in practical reality.

Purchased GE Monogram side by side ZFSB25DTG SS 9/07. Freezer will not hold temp. Set on 0, actual temp 16. Won't make ice. Have spent $700 in service calls, replaced computers and it still won't work. Technician said to dump it, not worth fixing and GE doesn't make that model anymore!

I bought a brand new GE Profile fridge in 2007 (model number PDA22SISBLSS) and a condenser fan (model number DM047248) that had to be replaced along with the main board. The cost of $300 would of have been more if GE came out to fix it, and I did call GE. They said they would send out a repairman at $100 plus additional payment for the mileage. I know for sure that after all the reading I have done that there is a huge problem with the GE main board and they know it, but they will not do anything about it. If it was not for the great websites that I read on how to fix the problem with my fridge, I would have been spent a lot of money. I have read over a thousand of posts about people having problems with the main board on GE fridges. I do not see how there is no class action law suits going on with them and a proper fix for this main board. I do know. I will never again buy a GE product, and I will spread as much as I can through word of mouth and any website that will let me.

I bought a stainless steel GE Profile PFSS6PKSS last July 2010. We have had good luck with it until two days ago. It was working good, but when I went to clean the finer prints at the bottom freezer door with my stainless steel cleaner that I have used since I bought it, the steaks just got worse. I cleaned it several times and each time it got worse! And now it is smooth instead of grained like the top.

I called GE for some help. A technician came out and said it was cosmetic, they would not do anything. It still is streaky. I called GE customer relations and they said the same thing. I am so sorry I ever trusted GE!

About two weeks ago, I heard a clicking noise coming from my fridge. I had only bought 5 years ago from Sears in Marion Ohio. So I got online, to see if I could find out what the problem was. I find out many people have had this problem, so we contacted General Electric service to get help with this matter. The rep sent us to the recall line that had nothing about fridges, just dishwashers. We were trying to wait till to get it fixed.

Tonight, when my wife, son and I sat down to dinner, our smoke alarm went off. Our kitchen was filled with smoke, we realized our fridge was on fire, we unplugged it just in time. I am very upset that my 5 year old fridge that I have had to have repaired once before and paid $1,300 for, could have killed my family. I want something done not only for me but others out there. This has happen to be a sad thing that is General Electric put us in a bad spot. We don't have the extra $1,300 to buy a new fridge, our the extra cash is for a used one.

Our new GE refrigerator arrived and from day one something was wrong, never keeping cool. After four service call,s a GE technician deemed it unrepairable and brought a new one. This new unit was no better. However the technician did visit and stated that all the units with exterior water dispensers were having the same problem.

My own experimentation found that by simply removing the thermistor grill cover from the thermistor, inserting the thermistor into the cavity of the refrigerator, use two cotton balls to cover thermistor and cover the hole with white tape worked. My temperatures now became constant at 35-37degrees at all times. Was GE not able to come up with any simple solution to solve this problem?

I purchased a new GE side x side refrigerator model GSHL6PHXLS, that was delivered January 2010. When the compressor is running, a noise comes from the freezer side that sounds like a groan, we call it a cow giving birth to a calf. It is a loud noise and people that come visit us always ask about the strange noise. We had GE come out twice, the last tech said all these refrigerators make this noise due to the new refrigerant. He said the noise was coming from the capillary tube on the evaporator and sorry, there isn't a fix for the problem. We plan on calling an appliance service company, other than GE, to look into this noise problem. We don't believe all GE SXS refrigerators make this noise. If someone other than GE says it can't be fixed, we will replace this "cow".

I purchased a GE Profile Refrigerator approximately three years ago. It has been nothing but problems. I am looking at about 10 or 11 calls. At this time it has not run since Saturday. Serviceman came out today to install parts they ordered and the part needed was not in the box that had arrived. He called and now we are told the part will not be released until 4/11/11. All my problems have been related to the fan not working properly and the board freezing up. I have had water (and I mean not a small amount) on my hardwoods on two different occasions which was caused by the fan not working.

At this time the repairs are out of hand. I would have taken what they have spent and gotten me a workable refrigerator that is not a lemon. This GE is a piece of junk and no one should have to pay for something so useless. If I had not had a service agreement I would have long ago thrown this thing in the dump.

Do not buy a contract with Assurance Insurance. I finally got one lady who was not rude and could speak English that I could understand and she has tried to help me as much as possible. Other than her, this has been a real nightmare and a horrible experience.

Fifteen months ago, I purchased a GE Profile Refrigerator for $2,200; three months out of warranty. My ice maker is broken and upon researching the issue and part it has come to my attention that the GE refrigerator is actually a Samsung re-brand to GEcmpl lists. The ice maker has an engineering defect where a plastic wheel strips out after fourteen months of use. I know this is a known issue as the part has a two-week back order to resolve issues in sold units that has to be replaced.

I spoke with Sears today and they wanted me to buy an extended services policy to cover what appears to be a re-occurring issue with the ice maker every fourteen months which I believe is a known defect in materials; a dirty way to sell insurance in my opinion.

I will now have no ice for another two weeks. I will need to buy the defectively engineered part for $160 every fourteen months when the gear strips again. I felt like I have been swindled by Sears and GE as the refrigerator was actually a cheap Chinese model, re-branded to GE, and there is no relief to resolve their issue short of me throwing more dollars at them via an extended warranty to cover the GE/Sears issue. I have spent literally 40 hours finding just the part alone as it's not what the model number says the part is; it has to be the Samsung part number.

In the meantime, I am buying bags of ice and waiting for my part. Assuming this is happening to many GE consumers appears to be a great opportunity for a class action lawsuit where GE knows they have an issue and haven't called for a recall or extended service for their bad ice maker until the point that they can resolve the design issue.

I purchased a 2006 new GE side by side R/F. On 12/2010, the thermostat went out. GE repair company states that it was a defect in the model and it was changed in the newer models. The cost of repair was $396.79. On 1/26/2010, the thermostat went out again, causing a second loss of all food and condiments. I called GE repair and was advised that this will probably keep happening every few months now, and we should consider purchasing another unit. $2,000.00 in 1996 was a pricey investment that should last more than a 4 year life time.

I am asking help to either replace the unit which is stated as a "defective model" or be reimbursed for all expenses related to the repairs and loss. This repair today will cost another $229.00 just for the labor, and again, the part will only last for about 4 months. The first part did not even last 1 month and a half.

I bought a GE side-by-side, model GSS25LGMB BB. I had approximately 9 months when it started freezing food in the fridge. I had a service tech come out. It was under warranty at this time, he said he adjusted the thermostat. About 4 months later, the problem occurred again. Only now, the water dispenser is freezing. We ran the fridge on a setting of one, which is the warmest setting. The warranty ran out. This morning, I awoke to find that my dining room and kitchen were flooded. During the night, the filter cartridge apparently froze and broke out the bottom of the cartridge.

My GE refrigerator was purchased less than 4 years ago and its been non stop problems. First, 6 months into owning it, the door plastic ripped. Then the ice maker topped working twice and now the cooling system just stopped working.

The customer service department was clueless and sent me from person to person constantly with no help. I have a diabetic family member whose medicine needs to be refrigerated and now we had to scramble and buy a cooler and ice as soon as possible, so it is still usable. I will never ever purchase another GE product again. The way they treat their customers as well as their products are just unacceptable.

I have had difficulties with my GE Monogram which we purchased four years ago--mostly electrical issue and the repairmen are not making correct diagnosis. I was told to shut off my dishwasher since it is electrical hazard. I had it repaired at their cost; otherwise, I would need to buy a new one which will cost approximately $10,000. I had the mother board replaced twice, circuit problems, malfunctioning ice maker, and plastic shelves cracking. I have prepared a detailed letter to GE which I can send to you. Do not trust GE Repair technicians especially with electrical hazards--my repair history speaks to this.

My wife and I purchase our house the refrigerator was a "GE" brand, it was on recall, GE replaced the refrigerator in2006 and in that time, they had to come out 2 times to fix it. Now, on thanksgiving day, it did not work. The freezer side was cold and the other side was hot. We called the customer service and told them what happened. They said, they would take care of it and said it would cost me money to fix it. Here is the model#GSH22JFTAB-B SERIAL#GL240038 and it is GE side by side. I was told the fridge are made in Mexico. This is not good.

Joe and Annabelle of 92586 of CA, Nov. 25, 2010. I need a call back. Thank You.

In 2006, I moved into a new home with brand new GE appliances. Both the refrigerator and Over the Range microwave don't work any more. Of the two, the microwave's demise was the scariest. I went to heat a frozen burrito on a plate I always use. Bean burrito, plate, napkin, no metal. I heard some popping coming from the microwave and turned just in time to see flames and sparks emitting from the underside of the microwave.

I immediately turned the microwave off, fearing fire. Now, when you turn on the microwave, it makes a whirring noise, but that's all. As somebody else said, it's basically a glorified clock. I didn't call about a repair because it was more than three years old and knew I probably couldn't afford the cost of the repair as opposed to replacing the dangerous microwave. I am thankful I was the one who experienced the problem and not my 8 year old or 12 year old. That would have been really traumatic to them. This is a GE Profile Spacemaker XL. I will not be buying a GE product ever again. I am out a $700 microwave and going to have to replace it.

The crisper drawer broke very early on. Tech broke off the slider and said that is the fix. The blade broke off the ice maker propeller and I had to buy a new unit. The mother board went out and I had to pay because I let the warranty contract run out due to the cost (have spent over $400.00 on contracts). Air damper went out 3 times had to pay all 3 times. Now, water leaking from filter area. I don't know the cost yet, I could not make appointment today. Last repair was just one week ago when the tech took out the filter to replace the damper.

I am fed up with GE it is not a reliable product and i have almost paid for it again in repairs and contracts. I am at a loss as what to do. I need a fridge but how long do I throw good money into a piece of junk.

GE Profile refrigerator cannot maintain correct temperature. It's either too hot , too cold, and now not running at all. We replaced the condenser fan previously. This time, I am told it is the circuit board. No more G.E. appliances for us. Jack ** got the golden parachute and we got junk.

We, too, have a GE side-by-side refrigerator. Two or Three times in the past year have seen clear chunks of plastic in our glasses. My husband chewed ice and luckily did not cut his tongue. Why is it that they at least make the auger a different color if they intend to produce a plastic auger which could possible break off and dispense into a person's glass? Non-breakable would be safer, but at least a colored piece would warn you.

This is the 2nd side by side GE refrigerator we have owned. They were both already in the new homes we purchased. We have had this fridge for 3 years now. We are having the same problem with this one as the last on. The freezer freezes and thaws until the ice maker freezes up. It does make the ice but the dispenser freezes and won't dispense ice. And the ice will melt and freeze constantly. Then we have to take the container out and melt the ice to get it out. And then the whole process starts all over again. We are sick of it. Looks like GE knows they have a problem. Get it right!

It appears from my research on the Consumer Affairs website that GE Profile refrigerators have a common problem. We purchased ours in 5/07 and the freezer and refrigerator temps have been unstable. The motherboard seems to be a common part to replace. However, on ours they replaced the 23 thermostat. They were going to charge us $351 but reduced it to $124. Is there a class action suit on this product or recall?

In July of 2007, my husband and I purchased a counter-depth GE Profile fridge at Pacific Sales in Torrance, CA. The fridge is side-by-side with a door water/ice dispenser. In the summer of 2009, the fridge stopped being cool. We called a repairman who told us the fridge was made in Mexico, and that all the fridges made in Mexico tend to have this problem. The repairman said that the only thing we could do is replace the motherboard, at a cost of $600-700. But doing so would provide only a 50/50 chance of fixing the problem.

We decided to think about it, and the fridge cooled down and was okay for a few weeks, and then warmed up. It's been cycling like this since the summer of 2009. I just couldn't get up the nerve to spend $600-700 to replace the motherboard when the repairman couldn't promise more than a 50% likelihood of this fixing the problem. So, we've used our garage fridge for everything that needs to be cool (using the GE Profile for things like fruit and condiments). However, the freezer on the GE Profile is now on the fritz too. When I took the ice cube bucket out yesterday, a ton of water spilled all over my favorite suede boots. So, I've had it! A fridge should last more than two years. It seems like fraud to sell a fridge for $2,000 plus and not inform people that its shelf-life is only a couple of years.

I called at least 3 G.E. reps and not one would admit that there was a recall on motherboards or fan and compressor. I have been without fridge for 3 days now and expect at least 3 more. Finally when I called, they said they would pay for the service call and the board but I had to pay for the hours worked to repair, even if that meant coming back. I have lost some food and lots of sleep.

The first week we were in the new home, our oven broke. The igniter was burnt out and had to be replaced. While the GE technician was here, we also mentioned that the bottom "stop-latch" on the right side fridge door was not stopping the door when we opened it. The door would just bang into the granite countertop. Then we mentioned that one of the wheels had come off of the bottom dishwasher rack. He suggested we purchase a GE warranty (which we did to the tune of $1,300) that would cover "all" issues that were not cosmetic.

I called yesterday to have someone come out to repair the dishwasher drawer and the refrigerator door and was told that the warranty would not cover these two issues as they were not defects. Since then I pulled out the dishwasher drawer to see if the wheel could be put back on and found that the heating element in the D/W had burned the wheel off. The rear wheel is now in danger of coming off. We can see where the rack has been melted in the location right over the heating element.

I contacted a friend from our hometown, who is a GE repairman and he told me that the company who handles GE's warranty contracts sold all the contracts to another company and that company does not know what is covered and will do everything they can not to have to make good on their warranties. I'm so disappointed and disgusted with the whole GE line of products. I'm glad I bought Samsung front load washer and dryerno problems with them! $1,300 for warrantywhat a rip off!

P.S.: We, too, had the conversation about dishes not getting cleaned. I use the proper jet-dry detergent and run the water in the sink to get the water hot enough before we run the dishwasher. Seems to be cleaning fine now.

We purchased a GE profile 25.5 Stainless side by side on 3/31/07 from Home Depot for $2,872.94. Recently, the temperature in the freezer would not remain constant and the ice melted all over the freezer. This morning, the circuit board was replaced for $292.44. I was a loyal GE customer but that will be my last GE appliance. Obviously, you don't get what you pay for these days and I am very disappointed. Also, the tray beneath the water dispenser is cheap plastic that always looks dirty.

My husband and I purchased a GE refrigerator in August 2004. Approximately one year later (after the warranty had expired, of course), the fridge and freezer section would not stay cold and the freezer door was so hot you could not keep your hand on it. A technician made a service call and determined that the circuit board needed to be replaced. This cost us $243.15. My husband called GE to complain and got the runaround from seven different people with no satisfaction. In August 2010, the exact same problem occurred. This time, it was not only the circuit board which needed to be replaced but also the condenser fan motor. The bill was $482.33.

To date, we have spent $725.48 on a refrigerator which cost twice that. We will never again purchase a GE appliance. It is obvious that GE does not stand behind their products and in fact, is in the business of "planned obsolescence". Word of mouth is the best advertisement and you can rest assured we will never say a good word about GE.

My wife and I purchased a new home in 2004 and with it, the GE 20, 22, 25 side by side refrigerator installed by the builder. Since then, we have had to replace the motherboard twice after it failed to keep food cool. Each time the repair was above $400. This week, on 9/6/2010, the cold is once again dying away. We have been forced to purchase another refrigerator (not a GE!) because this mother board problem seems to reappear in three-year cycles. We're hoping our food won't go bad during the two days we're waiting for delivery.

We're on fixed income. We can't understand why GE refrigerators used to last decades without problem. Now their so cheaply made, they can't last two years.

I have 27 service calls on my GE Profile Artica Refrigerator since 2002. I could spend days writing about everything that has happened to me, i.e. lost wages, taking off from work to meet with repairmen, lost food, food illness due to temperature problems in the fridge, all as a result of GE's negligence. I am furious that Obama rewarded GE $100 million dollars of our taxpayer's money. So much for Main Street, huh? I have had 6 service calls on my GE Profile Double Ovens and flat top cook top. Two of which involved burning wires and a serious fire hazard to my home. I bought all of these appliances new. The chances of me buying anything made by GE ever again in this life, or the next, is about as slim as Sadaam Hussein being resurrected from the dead.

I have GE refrigerator, side by side the freezer side was warm. I called for a technician to come out on the 25 Aug 2010. He said nothing was wrong. But if it happen again, call and someone would come that same day. Not true. It happened this morning. My refrigerator is not cool at all and I was told the earliest would be Mon. 30 Aug 2010. My grandson is three weeks old and my daughter freeze the breast milk. I'm not happy with this refrigerator at all. Please help in any way you can.

Fridge is just past the 5 yrs and we have repair men out to fix the ice dispenser twice and now believe the mother board is gone. We've been without a fridge for 4 weeks, repair men can not seem to get it fixed. Cooling system is acting up. Is there a recall? Is there any compensation? Who do I contact from GE?

On February 9, 2010, I had a major disaster in my home caused by the GE refrigerator Model GSS25LG. The water filter exploded causing extensive damage to my home on the main floor, furniture and the basement. The extent of the damage was over $12,000 including labor. It took approximately 4 months to get things back in order and still this refrigerator is a threat to my home. The temperature control does not work properly and the water line is not working (I keep it turned off) plus it makes a very strange noise. I understand this particular model has been found to be faulty. I'm constantly checking it and get very nervous when I hear a sound from it. This is very stressful.

The damaged water filter was sent to GE by Allstate Insurance Company in February in order to recover the deductible and the amount of the claim. So far nothing has been done. I would like a new refrigerator or a check to cover the purchase of a completely different one. Please help me. I hope we can come to an agreement on the claim so I can move forward with my life. Thanking you in advance.

GE just doesn't care about their customers. We purchased 5 new GE appliances for a new home in January 2010. Since then we've had a few issues with them, which is not what angers me. Here's what I'm annoyed about: when you call GE for service, you are put on hold for 15-30 minutes; then you get an agent who asks name, model number, serial number, etc., all the while they have this info on the screen in front of them. And if you speak to a supervisor, they will ask exactly the same questions again. They have this info in front of them as the number you've dialed in on takes them to a screen that has all your info.

We've had issues that they continue to send someone out to fix with both the refrigerator and range. Range was fixed. Refrigerator has not been fixed after 5 appointments, of which they showed up for 2. Yes they miss appointments. And after you phone in (this takes 15-30 minutes to get an agent), you find out that they took you off the service list as they had "too many calls" that day. It would be nice if they notified their customers!! Have spoken with their customer relations department agents, who all apologize for their poor service, missing appointments, etc., and say that they will check the records and get back to you. Don't wait for one of these phone calls as they never will call you back. You'll need to call them and will find out that they still can't seem to fix the issue.

So we've had many service appointments, which they only showed up for two. Lost wages for the time we took off of work and now I'm speaking to the corporate office (a telephone number that no one will give you! 203 373-2211). These folks are just as inept as the others we've spoke to. The issues with the fridge are still there (freezes in the refrigerator section, dispenses warm water, water tastes bad, guess their filtering system does not work). Did have someone in customer relations tell me that if they could not fix the issues, they would replace the refrigerator. Corporate office told me that "he wasn't authorized to tell me that." So we will never purchase another product from GE and hopefully the U.S. government won't give them anymore stimulus money! Lost wages for 6 days, issues still not fixed.

Four or five years ago, we purchased a GE Profile Refrigerator and GE profile dishwasher from Corning Building Co, aka CBC. We paid cash in March. Appliances were ordered, or so we thought. In June, I contacted CBC to see when the appliances were coming in. They had no record of me ordering them. After about one and half hours on the phone, I was transferred to owner, Mark S. He was no help and had the attitude, "There are other customers." I took into his store the next day, proof of purchase and the cancelled check. Mark S. stated the person I was working with quit. Not my problem. The ball was dropped.

After I prove my case, another set of appliances were ordered. About July 15th, I called to see the status on my order, oh they were coming in from Mexico and they should be here by end of month. The appliances never arrived until labor day weekend. CBC delivered the appliances and installed them. All is well, right? Nope. The refrigerator was broke, damaged, whatever you want to call it. Did not know it was functioning less than perfect, as it started out getting cold. I went to work fixing food for the busy Labor Day weekend. I had a houseful of family and friends in for the holiday weekend.

When we got up the next morning, we could smell something funny but just thought it was the newness of the new appliances. Opened the door to the refrigerator to find jello melted, milk warm, mac salad and potato salad were not able to be saved. This also included all meat and fish. I called the store and I was told there was nothing they could do. A family member who is a lawyer, called the store and the result, "We can give you a loaner, apartment size. But you need to come and get it, as there is no delivery service today." Mr S. would not help with the loss of food. The person I had hire to get the loaner, he was less than helpful. Of course, another GE Profile was ordered. It came in in October.

Now the problem with this Profile GE, burnt out circuit board, broken water line. Again, I lost food in the freezer and the items I had in the refrigerator such as mayo, milk, eggs, the meat I had gotten ready for dinner that night. Cost for labor and replacement of parts is the cost of a new smaller refrigerator. I will never buy a GE product again. Of course I would never buy from or recommend CBC Building Co in Corning, NY. The other problem, maybe if these items were built in America, we would not have a high $2,000 price tag on a piece of junk made of cheap imported materials.

I have a 2 year old GE Side By Side Model GSHS5PGX/GSHF5PGXAESS. Just after one year, the ice maker made a bunch of ice, which is more than usual, but it never worked after that. I did all I could to fix it myself and ran the diagnostic test from website. Nothing worked. A year and many bags of ice later , I'm giving in to have a service tech come out. I'm sure he/she will say, "You need a new ice maker and you have to pay for labor and cost of parts."

I have a 20-year old fridge (Kenmore $380.00) that's still running strong and never paid another dime on it! Once again, we have American companies to blame for greed and building stuff in another country and not here! I spent time away from work and service calls that cost almost $100. Don't know how much it will cost me in labor or parts. It is only a 2-year old fridge and paid over $1500 for it but I thought it would be trouble free for a lifetime. Instead, my $300 Kenmore that's 20 years old is still going strong.

I have had our refrigerator repaired 4 times in 10 years. We paid $1800 for the fridge plus had custom cabinet panels put on it which cost another $1500. We have spent $1560 for repairs. The last repair was a little over a month ago and I ended up purchasing a warranty on it. Now its acting up again. The digital temperature gauge in the fridge is not working. Our dishwasher went out last year, again a GE appliance. Our microwave went out 6 years ago, again a GE appliance. My dryer went out last year and I ended up buying an new one. The old one was GE. I bought a Maytag at Sears. Oh, also the washer is now going, a GE appliance. I will never purchase another GE appliance in my life again!

After only four years, my GE Profile refrigerator quit today. It had been having trouble getting started for about 2 years, every few months taking longer and longer for the compressor to kick on and making all kinds of noises until it got started. Today, it made the usually noises but never kicked on. In this day and age, I believe after spending over $2000 for a refrigerator, it should at least give you 10 years of carefree service. My experience has proved that GE Profile refrigerators are not that reliable. Without any doubt, this GE refrigerator will be my last GE refrigerator. In fact, I'll never buy another GE appliance again. If you are shopping for kitchen appliances, I suggest that you stay away from GE.

GE Profile side by side was purchased early 2007. The motherboard controlling ice maker, cooling failed August 2010. Repairman installed new board and tested. Motherboard was not covered by any warranty.

I've been reading previous complaints that this has been a common problem. Some tried to get relief and compensation from GE but to no avail. There are motherboards that have been recalled but I was told mine was not one of those. It is extremely disturbing to know so many people have spent a lot of money on this product only to see it fail after only a couple of years. GE should cover at least some of the costs since it is their name and reputation that is being affected. My cost for replacement came to nearly $300.

I have a GE side-by-side refrigerator that I bought with my house in 7/2009. Within a year, a solenoid connector in the ice maker broke and caused it to make only crushed ice. This was in addition to the ice maker shut-off not stopping the unit from making ice. GE initially tried to claim it was due to a recalled ice box (which we ultimately received but still requested a service technician since we knew it wouldn't fix the problem). Since then, we started getting the same problem. Since the recall-replaced ice box did nothing to stop the ice maker from making ice, and it is out of its one-year warranty, so I removed the mechanism and found that nothing was broken, but instead a bunch of ice had frozen in the area of the solenoid which was preventing it from switching from crushed to cubed.

The latest is that the shelf above the ice box has a broken track because the unit will not stop making ice. Also, the ice freezes together because the defrost heating element is far too close to the ice box. The ultimate conclusion is that the freezer has two major design flaws. The first flaw is that the heating element is too close to the ice causing partial thaw and refreeze of the ice. The other flaw is that the ice maker shut-off lever cannot operate properly because it needs ice pressing against it in a direction that the ice would not likely be pushed (backwards). Needless to say I will not purchase another GE refrigerator.

I purchased a GE Profile model number PFS22MISBWW. I had problems from the beginning with the freezer. GE dispatched a technician who told me the thermometer is in the wrong part of the freezer and that the freezer was fine. Two trips later, the warranty expired and so did the customer support. Today, the whole thing quit. Average cost per year is $600.00 for buying GE.

I purchased a GE Profile side-by-side refrigerator 7 years ago from Lowes in Columbus, GA. I recently noticed that the outer box was extremely hot. After much research on the internet I found that it was the condenser fan motor that had gone out. The compressor was extremely hot so I used a floor fan to cool it down. Apparently the motor has also caused the motherboard to die so now I'm out about $200 for repairs on an appliance that should have lasted much longer. And on top of that, the 7-year-old GE microwave also died within 24 hours of the fan motor. So far I'm out $200 for parts and another $80 for a microwave. My brother-in-law is coming from Chattanooga to repair the refrigerator so I don't have further expenses. However, he cannot get here until about 10 days from now so I run the floor fan constantly to keep the compressor from burning up. I just hope the fan motor will last that long. No more GE appliances for me, ever!

Refrigerator freezer was purchased with my home April 2010. July 25th, refrigerator and freezer were leaking water and not cold or freezing. Called GE and they sent someone two days later on 7/27. The repairman said it was faulty ice maker and said he fixed it. The refrigerator/freezer remained warm, did not dispense ice and leaked over my floor. I called GE consumer unit and spoke with Cherelle. They then sent a repairman for the 27th. He stated that it was the rain of the ref/freezer that needed to be replaced. He stated that he had to order a part and temporarily fixed the problem. He did not know when the part was coming or how long the refrigerator would hold up. I contacted consumer Cherelle and relayed this information to her. I told her that I had to purchase a freezer chest to save my frozen foods. She told me to fax her the receipt, which I did.

On 8/4, the GE repairman showed up unexpectedly. I was at the doctor's. They left the part. On 8/5, the repairman called and picked up the part, at my request. It was my understanding with consumer agent Cherelle, that I would get a replacement unit. For the last 6 days, I have not been able to reach the consumer unit being stonewalled at every effort. I don't know what else to do. I paid for an extended warranty and I have made every effort to work with these people. I received $200 from GE's food loss unit. I only want a replacement unit which is comparable to the unit I have or full cost for a comparable unit that I can purchase. Also, reimbursement for having to had purchase a freezer/chest in the amount of $186. I no longer have confidence in this unit.

I purchased a GE Profile french door with bottom freezer and a dishwasher. The dishwasher did not even last one and a half years. The entire motor went out. The refrigerator did not even last two and half years. Sears came out to repair it and replaced the "main board" to the tune of $473.00. 24 hours later, it was hotter than before he came. They said they could make an appointment for 5 days later! Can you imagine? Anyway they did end up coming out the next day and this technician said that the compressor and the evaporator coil and many other parts needed to be replaced.

I have a white side by side GE refrigerator/freezer model number TFX25CR that had an interior compartment fire. The unit conveyed with the purchase of my home and was purchased by the prior owners who bought the home as new construction approximately 11 years ago. I have lived here for over 9 years and aside from the occasional minor ice dispenser issue, the unit has been problem and repair free. I had been interested in getting a newer stainless refrigerator but had decided to put this off as I couldn't justify the expense of replacing a refrigerator that was working well.

One week ago, one hour after obtaining ice and a beverage from the unit (and noticing nothing unusual) I returned to remove an item from the freezer. I noticed the light was off and a terrible burnt plastic/burnt oil odor was present. Inside, everything was covered with a black residue. I opened the refrigerator to find the light off, the same odor and residue and burn marks along the posterior and medial dividing walls of the compartment. I pulled the unit away from the wall, unplugged it and shut off the water. I examined the electrical outlet and cord, the back, sides and top of the unit and the surrounding walls and cabinets and there was no smoke, fraying, burned areas, warm or hot areas, no odor and no discoloration or marks. There were no water leaks.

Until I had opened the freezer compartment door, there had been no alerting odor in the kitchen and nothing to indicate there was a problem. After inspecting the interior of the unit, I found the posterior and medial walls of the refrigerator compartment very warm or hot to touch. In addition, I also found plastic components of the unit melted/burned and the plastic packaging of several food products melted and burned.

I bought a PFS22MISBWW fridge (side-by-side doors on top, slide out freezer door on bottom), and the freezer temperature regularly rises to 15-20 degrees for a day or so, then mysteriously returns to the set point of 0 degrees. All the while, the compressor is running 24/7. Most often, the fridge stays somewhere near its set point of 38 degrees, but on occasion will warm up by 10 degrees. This thing is a piece of junk, and will be out of my house, as soon as I do some research to find a brand that is reliable.

We bought a new GE fridge in the spring of 2008. I believe it was late April or early May. We could not get it cold enough. We wanted it 38 degrees, or lower. We called for service. They had many different reasons why it wasn't cold. Too close to the wall, dials not set at the best number, etc. We complied and added more food to the freezer, moved it from the wall, etc. It still would not get cold enough. They then said that even though there was nothing wrong with the unit they would replace the thermostat, just in case.

They did replace it but still it would not get cold. We were told that it was fine, and there was nothing further they could do. Recently, my husband spoke with a consumer advocate, and they said they would get GE to check it again for free. It was checked again, and again. We needed to comply with more food in the freezer etc. We did and then they checked it again. They said that it's functioning perfectly. The coldest temp reading they got was 41 degrees (even though we never saw a reading under 42 degrees). They said that their standards are from 38 to 42 degrees, and they are happy with the 41 degree reading.

I told them that my food is always in the USDA's danger zone for food temp. The USDA says that food kept between 40-140 degrees is in the Danger Zone. The USDA goes on to say that food kept above 40 for more than two hours, should be checked and thrown out. My milk goes bad each week for two years. How can a company that makes, and sells refrigerators, not know the USDA's danger zone? Sarah, my GE consumer rep, asked me to send her the USDA's findings. They still haven't replaced my refrigerator.

Many hundreds of dollars have been spent on food that spoils quickly. Physically, who knows. Upset stomachs, and related bowel movement issues are common enough, and have occurred. I have had two pregnancies in the last two years and neither made it past 10.5 weeks. I would have no idea if the food temp levels are to blame or not.

I purchased all GE Profile appliances from Lowe's on 4/2/08. In the early summer of '09, the icemaker on the refrigerator stopped working. I called GE's service line and set up an appointment for a tech to come and look at it at my charge. The day he came, he walked in with a laptop and put it on the counter in the kitchen. He immediately went online. He looked up the price of an icemaker kit and gave me the price and total with labor to install it. Not one time did he look or even touch the refrigerator. I told him I could have done that myself. I asked if he was even going to look at it to see if that was even the problem. He started to get upset. He opened the fridge door, pulled out the icemaker, and said yes. He didn't even unscrew anything or push any buttons.

I grew a little upset and told him I am not paying for his visit and I want him to leave. But before that, I had asked him why the filter button on the fridge was lit up red. He told me it was supposed to be that way all the time. I said, "No, it was green. Now it's red." He argued and told me it is supposed to be that color. He was raising his voice with me and my children here and I was pregnant. I again said he needed to leave. He went out the door to his van. I locked the door and immediately called the service number to report his behavior. As I was on the line with the service department, my doorbell was ringing and ringing and someone was beating on my front door and window to my kitchen.

My oldest son finally came out of his room and answered the door. The GE tech was yelling at him to get his mother. I was still on the phone to the service center talking with a woman. I asked her if she could hear this GE tech they sent out. She agreed she indeed could hear. I asked her to hold and then put the phone down to take care of the situation. The man started yelling at me, telling me he just called his supervisor and the supervisor told him the light on the fridge is supposed to be red (no it isn't) and they would turn me into collections if I don't pay for his time.

I told him to get out of my house (because he came in). He wouldn't listen so I had to keep yelling at him. My kids were scared and so was I. Finally, he stepped out. I immediately closed the door and locked it. The woman at the service center stayed on the phone the whole time. She heard everything and could not believe what she witnessed. She immediately cancelled any billing and told me she would report the incident. Now to this date, my GE Profile built in stove won't work and I hardly ever used it. And my icemaker still has not been fixed. I need to have my appliances fixed but am terrified to encounter the same experience.

I purchased a GE refrigerator Side-by-Side with Dispenser Model BSS25JSRFSS stainless steel from Best Buy in Sept. 2005. At that time, we went for the GE name and were unaware appliances manufactured by GE are of poor quality. The refrigerator broke down in just over a year; the card/chip was defective and we paid $365 for repairs and at that time the technician sold us a GE service warranty lying to us that it was GE operated. He did not tell us that we will have to go through Service Protection Plus, some kind of insurance company for service and repairs to the product.

The technician fixed the evaporator and left at 6.45pm and said to wait until next morning to put stuff in. We checked the refrigerator; it was not cooling and we called Service Protection who wanted to schedule a technician for Thursday 08/05/2010. After argument and I asked to speak to a manager, they scheduled it for Wednesday 08/04/2010. The tech came at 3.30 pm on 08/04/2010 and said now the compressor is defective and compressor needs to be replaced and parts needs to be ordered and will be delivered by mail on Friday 08/06/2010. The tech will come and fix the compressor on Saturday, 08/07/2010 between 8am-12.00pm. Keep you posted what happens then.

This is what one will have to go through if you buy GE products. I have had two bad experiences with GE products. GE products are of poor quality, parts, service and repair are expensive, service and repair technician don't show up on time and the quality of repair is bad. And one will have to deal with the extended warranty provider whose contracts are expensive. As of 8/04/2010 refrigerator is not fixed and the problem is not resolved after 3 tech visit from GE.

The computer went on the refrigerator, the repair will be $539.00 + tax. The ref is only 4 yrs old. The service man said to call G.E. which I did and they will do nothing about it. The service man said he is charging about $60 already.

I purchased GE refrigerator Side-by-Side with Dispenser Model BSS25JSRFSS stainless steel from Best Buy in September 2005 at that time we went for the GE name and unaware appliances manufactured by GE are of poor quality. Refrigerator broke down in just over a year the card/chip was defective and we paid $365 for repairs and at that time the technician sold us a GE service warranty lying to us that it was GE operated and did not tell us that we will have to go through Service Protection Plus some kind of insurance company for service and repairs to the product.

Refrigerator broke down again on 07/23/2010 and we called 1-800-6262224 phone # Service Protection Plus and scheduled a service for Monday 07/26/2010 the technician found the evaporator defective. And ordered the part which came on Thursday 07/29/2010 we called Service Protection to schedule a technician for 07/30/2010 and it was scheduled for 08/2/2010 afternoon. Technician did not show up on time between 1pm to 5pm but came at 5.45pm. Technician fixed the evaporator and left at 6.45pm and said wait until next morning to put stuff in. We checked the refrigerator it was not cooling and we called Service Protection who wanted to schedule a technician for Thursday 08/05/2010 after argument and I asking to speak to a manager scheduled it for Wednesday 08/04/2010.

This is what one will have to go through if you buy GE products. I have had two bad experiences with GE products.GE products are of poor quality, parts, service and repair are expensive, service and repair technician don't show up on time and quality of repair is bad. And one will have to deal with the extended warranty provider whose contracts are expensive.

We purchased a GE Profile French door/bottom freezer fridge 2 years ago. About 2 months ago, we noticed behind the back panel had frozen. Water dripped down under the deli drawer and froze. We had a repairman come out and "fix" it. He said he has seen this happen before and that it will happen again. There is no fixing it. Well, it only took two months for it to happen again. For the amount of money we spent on this fridge, you would think that it would be better quality for more than two years.

I purchased a GE side by side refrigerator in 2008. The first week, it was turned on I noticed a huge block of ice built up in the back. A tech replaced the fan and since then the fridge makes popping noises like a popcorn popper. I've had three technicians, one from Sears and one from a local dealership tell me all new fridges make that noise. I insisted that wasn't true. I know two people with brand new GEs and the do not make that noise. The authorized repair techs refuse to do anything about it. Sometimes we can't even hear the TV because the fridge is so loud. Does anyone else have this problem?

Our GE Profile side-by-side refrigerator freezer section ice melts all over the frozen foods, making a big ice mess, freezing all our foods together. I have to chip it all out and melt the ice off the outside of it then place it all back into the freezer. At the same time, the refrigerator section freezes the lettuce and other vegetables. I have called GE and written them, although they do not seem very concerned about it. I have been told that "it is not this or it is not that" and I've been told that it isn't the control panel. Well, how the ** do they know since they are only on the telephone? I will never buy another GE and If I could, I would make sure to shout it from the highest rooftop for others to stay away from GE appliances! I'm sick of them.

We purchased a new GE refrigerator (model GTS22JCP) two and a half years ago. It was made in Mexico, it is a junk. It sounds like a jet plane is taking off, their is ice building up on the back wall of the refrigerator, water is forming inside plastic bags in the drawers, food is freezing and it runs a lot. I'm not bothering calling for service. I just want to get rid of it. I am presently shopping for a new one, definitely not GE. I will never purchase any product of theirs.

I have a G.E. side by side refrigerator. When the ice machine stopped working, I discovered the little plastic cup that held the auger in place had broken. I asked when I ordered the part if this was normal, since it seemed pretty flimsy. I was told there was nothing noted in the system and I ordered the part. The ice machine worked for exactly two glasses of ice before it broke again.

When I called G.E. again, they offered to send me a replacement free of cost. I again asked if there was any problem with the part. Although I was told no, I was given customer support's number to call in. They too explained there was not an issue, but were willing to send out a replacement. But when the lady went to check the inventory, she informed me that this part was on back order. I again asked, if this part is on back order, are you sure there isn't a problem. She chuckled and said no. That's when I decided to GOOGLE the problem and discovered I am not alone. I am not an engineer, but the part obviously is not strong enough to handle the stress. So far the only damage is the plastic part.

We purchased all our new appliances GE (refrigerator, stove, dishwasher and washer/dryer) for our new house in October 2009. In six months, I have problems with three of them. The refrigerator's compressor stopped working. The dishwasher sometimes doesn't recognize the door is closed and I have to press the button many times to start it. The washing machine doesn't clean clothes and has the "water saving" feature, the way it works is to only sprinkle your clothes with water which is a failure concept. For the refrigerator, they sent a technician (a week later) who installed a new compressor and put a big scratch and dent on the side of my refrigerator when he pulled it out. The compressor was shipped to my house and came with a big hole on the side of the box and the compressor was not properly packed and was moving all over the box.

The technician admitted that because of that, the new compressor might not work but he installed it anyway. The compressor works, but the refrigerator makes a horrible noise (it sounds like we have 100 crickets in our kitchen). We called GE again and they sent, a week later, someone else who took a look, said there was nothing wrong with the refrigerator and I will get used to the "new sound" in time. He wanted to leave, but under my pressure, he ordered another compressor that will be installed next week. So bottom line, whatever GE was 10-20 years ago is not anymore. The parts are cheap, the quality is poor and the customer service is giving you the runaround. What a disappointment!

In July 2010, we purchased a brand new GE bottom freezer type refrigerator online through Home Depot. About a week later GE delivered and installed the product on a Friday. The refrigerator/freezer worked fine for 2 days. On Monday, we noticed the freezer was thawing out and the fridge was getting warmer even though the controls had not been touched. By Tuesday morning, the entire fridge and freezer was warm. Power was still on as we could here the motor kick in occasionally. We even tried unplugging and plugging it back in. On Tuesday morning, I proceeded to contact Home Depot about this. I asked to either send a tech out right away or I want it picked up. I discovered Home Depot doesn't do the actual delivery or pick up of home appliances, the manufacturer does, so the person at Home Depot gave me the number for GE.

Here's where it gets more frustrating. When you call GE, all you get is an electronic voice on the other end. The voice asks you questions that you can answer verbally and it responds. The soonest a tech could come and look at our fridge was 2 weeks out. Thinking I could trick the voice into letting me talk to a human being I kept answering "no" that date is not good enough. Finally the voice said "wait while we connect you to our customer service". I waited a few seconds while listening to music then another electronic voice came on and said, "we're sorry your call cannot be connected at this time", and I was disconnected. I tried this several times throughout the day and got the same result. On Wednesday, I called and spoke to the Home Depot manager. He took down all my information and said he'd get back to me in an hour.

He did call back about 3 hours later and said he could not get hold of anyone at GE either. He said his delivery people could not come into our house to pick up the fridge but if we can get it to the garage they can pick it up. I went with that option with the help of my son were able to move the fridge downstairs, out the door and into the garage. I will get my refund from Home Depot and go buy another fridge somewhere else and I guarantee it will not be a GE. I will never purchase another GE product and would advice anyone else reading this to do the same. By the way, we couldn't even get in contact with GE to file a claim for our lost food.I forgot to mention when we emptied the fridge just before moving it, the freezer had gotten so warm that the pizza bread we had actually rose and was all over the bottom freezer. GE should sell this as an oven, not a freezer.

I purchased $2000 GE refrigerator, in 2 years and three months, I have had seven service calls. Still not working properly. It won't maintain safe (food) temperature. I have extended warranty; however, I was told the only way the refrigerator would be replaced is they have to determine it's unrepairable. Well, after seven service calls, I don't think they can repair it but refuse to do anything further. I was told by the repairman that on such an expensive refrigerator, it's cheaper for GE to repair it. I am so fed up with GE that I could eat nails.

Do not ever buy a GE product if you want to keep your sanity and not lose your job because of loss time at work.

Be careful when you are cleaning the bottom part of the interior of the fridge. There are razor sharp plastic pieces. I slashed my hand open cleaning the fridge, then had to clean the blood out. Real nice. I never knew a fridge could be this dangerous. Obviously, the engineers pinched pennies and did not "round off" the sharp bits. Cheapskates.

We have a GE PDS22SISDLSS Refrigerator with a bottom freezer. The thing has many problems, as follows: 1) To get cold water the door must be opened, letting out the cold air of the fridge. 2) The ice maker in the bottom freezer drops ice cubes all over the bottom of the freezer, sometimes falling out onto the floor and causing a dangerous condition of water on the floor making it very slippery. 3) The ice maker quits working sometimes. Then it will start working again for no apparent reason. 4) Presently, the freezer door will not open any further than about 12 inches. There is no ice or anything else blocking the door. We can't figure out what happened. It seems something broke on the left slider.

We have experienced a loss of energy due to the internal water dispenser. We are constantly in danger of slipping on the floor when ice cubes fall out and melt on the floor. So far, we have been lucky and no one has fallen.

GE Profile refrigerator with bottom freezer drawer purchased/installed in January 2007. Icemaker began not working well in May 2010, but finally would not make ice by July. We had a tech come to repair on Wednesday, July 14th. He charged $355 including service call and replacement of the master control. The repair did not work and despite a follow up call, we could not get a follow up visit until Saturday, July 17th, after 5:00 pm (last appointment of the day). He troubleshot the unit and indicated that the control unit for the compressor needed to be replaced. He did not charge for the call or part, but told us the unit would then work after a couple of hours. He refused to provide advice as to how to proceed if this second repair did not work. It did not.

We remodeled our kitchen five years ago and replaced all our appliances with GE profile appliances. We thought the reviews were the best. We were wrong. The temperature in the refrigerator and the freezer always fluctuates no matter how you set them and the ice maker doesn't work. The cube that it does make gets stuck and stops the rest from making. What a joke-- "Top of the line." I would hate to see their bottom. The stove to me isn't that great either. I don't feel the oven cooks in the right time. I will never buy another GE product!

The technician came to repair my refrigerator on July 13th and said I needed to clean the coils. He did not do this. While he was here, the appliance shut down and I also cleaned and replaced things back in place. The system came on about two hours late, but the unit did not get cold at all. I called to reschedule and first appointment would be on Friday the 16th. I then received a call on the 16th: technician was ill and now unable to come until July 20th. I leave town on the 21st and I am without cold refrigerator water. Food spoiled in the 100 degree heat. I have been eating out and had to throw out over $200 in food stuff as well. My medication and food stuff can not go into the unit.

A year and a half ago, I purchased the Profile refrigerator/freezer, gas stove and microwave for Christmas for my wife. I have continuously had problems with the freezer unit. GE has sent numerous people out to my home. The same man came 5-6 times and each time was supposedly fixed. The last time he came, he told us to have GE e-mail him because GE should replace the unit. He came out 3 times in one month and all GE could say was that that only counts as one repair. Shortly after that, the same exact thing has happened and again I lose all the food due to freezer frost, freezer is totally filled with ice.

GE tells me I need to defrost the freezer. Again, three more visits were scheduled by GE in which the first actually scheduled repair guy doesn't do repairs in my area on the scheduled date. I waited at home all day and no one comes. A new repair guy was sent out the next day to deem the unit unrepairable. I contacted GE to let them know what the guy said and at that point, I was told to wait for them to get their report.

Three days or so, I'm not even home and I get a call from my daughter that a new repairman is at my home (unscheduled). He said it's unrepairable. Later that same day, another repair guy shows up at my home. I have spoken to at least 8-10 people by now and I need to know if I should get a lawyer? I have put a call into Attorney General (Martha **) office and am waiting a return call from her. I paid $2400.00 for this unit and I certainly think it should last more than a year's time. GE says it's no longer their problem, it's the extended warranty company's problem (Assurant). Assurant's people says it's GE's problem. Still, my freezer doesn't work and I'm using a 15-year-old freezer in my basement (2 floors down to hold my frozen things.

I have lost 2 freezer loads of food and have been inconvenienced for over a year. I would hope that GE would stand behind their product. I have lost numerous hours of work trying to get this thing fixed. I've been on the phone for approximately 20 hours talking to everyone from basic employees to their supervisors back and forth to both GE and Assurant because no one wants to take responsibility. I have lost 2 freezer-fuls of food. I can't deal with this any longer. GE has to do something.

We purchased our Scratch and Dent Profile Artica fridge the end of 2005. By 2009, the freezer temperature would rise to 5 or 6 degrees, then drop to 1 while the fridge side would rise sometimes as high as 44 then drop back down. I initially called GE Service and they sent out a service man who told me that I should never have purchased a Scratch and Dent in the first place, and by the way, I needed to keep dust out from behind the appliance because my dusty house was keeping it from working properly. It turned out that vacuuming two times a week wasn't enough to fix the problem and moving the fridge twice a week was bad for my kitchen floor and my back.

I called a local high-end appliance store and they sent out a repairman, who said that the motherboard needed to be replaced and that this was very common for GE refrigerators. For nearly $300, the motherboard was replaced.

Thirteen months later, it's doing the same thing and that high-end appliance store no longer services these crappy appliances. I've tried another and their serviceman says that a fan needs to be replaced. it's cheaper than the motherboard, so we'll see what happens.

I paid a lot of money - even for Scratch and Dent so I expect the appliance to last a reasonable amount of time. I will never buy another GE product; not even a toaster.

I purchased my GE Profile fridge 2 years ago. Yesterday it started making a clicking noise and then it stopped working. So I checked out on the Internet to see if anybody else face a similar problem with their GE product. After reading it seems like it is a common problem and this problem is usually caused by a faulty motherboard. (I am no technician, but this is based on what I have read.) So I called GE Canada and requested the part as there was a defect, but it was like talking to a brick wall. GE was aware of this common defect and yet they wanted me to hire an authorized dealer so that they can come to my home to diagnose the issue at a rate of $100, and then I have to pay for the part.

I asked since they already knew about the issue as thousands of GE customers face similar issues. I just want the part and I could have the part installed. But they refused to send me the part and they wanted me to incur additional expenses. So buyer beware, please refrain from buying a GE product, it will definitely be my last GE product.

I purchased a GE Profile Side-by-Side, Bottom-Freezer refrigerator in 2006. But I will never buy another GE product. The back of the unit is so hot that it can barely be touched. The coil fan turns slowly, and the compressor is very hot. Also, the water dispenser dribbles water, and the ice maker makes blocks of ice. What a piece of expensive junk. Do not purchase any GE Profile product.

Our GE Profile Bottom Freezer Refrigerator is in need of major repairs after less than six years of owning it. The temperature suddenly started getting warmer and warmer in both the fridge and freezer. After paying $60 to have a repairman look at it, the entire temperature control component needs to be replaced to the tune of more than $400.

If it was up to me, I would have it dropped from a helicopter on GE's corporate headquarters building. But seeing that I can barely afford the repair cost, it is just a dream. On top of the repair needed, we have to wait about 7 days before the parts arrive and the repair can be done. I really don't want to put the money into getting it repaired but my husband does. It pains me but it is not my decision. I will be discouraging everyone I know to ever purchase a GE product (of any kind).

Due to the temp control problem, we lost about half of our food. We also had water leak onto our wood floor. I can live with it for now but if we ever sell our house we will have to have the floor fixed. The stress of the inconvenience on top of the financial strain has caused a loss of sleep and peace in our household. My feeling is that GE purposely manufactures their appliances to fail. But it seems they are getting away with it. It is not fair.

A few weeks ago, I smelled an electrical smell in my kitchen. After a few more days, I realized that is was coming from my GE Refrigerator. Last week, I called service (I was not covered under warranty). The unit is a 3 year old unit that was replaced with the Refrigerator recalls of 2006. The tech came out today, and took the whole unit apart, he smelled the burning wires smell or electrical smell, but could not find the source or sources.

The tech called GE and told them morally he cannot leave the unit on. GE told the tech, that they (GE) would replace the unit. He condemned my Refrigerator! This was at 2:00 pm on a 95 degree day on 7/6/2010. GE wants me to pay 45% for a new unit and delivery fees for another one. They won't give me a definite amount and then did not call me back, and here it is 6:00 pm, with all my food spoiling. I have a young child in this house and no refrigerator! I will not spend one penny on another GE product! I told them that I wanted them to come and get this fire hazard out of my house! It is 95 degrees outside, and we don't have a refrigerator! We are loosing food and GE does not care if our house burns up! We have lost all of our food! We don't have any money to feed our kids tomorrow. I despise GE!

There were numerous service calls on GE kitchen appliances (cooktop, wall ovens, microwave, dishwasher, and refrigerator) that are less that 5 years old. Besides the cost of parts, service calls, and labor charges, there is the aggravation of downtime and time missed from work to get the repair done. With the exception of the wall ovens, every appliance in our kitchen has had at least one service call.

Two of the appliances arrived with broken parts and had to be repaired before they could even be installed. After spending approx. $4500 for better-than-average models for our kitchen remodel, we certainly expected better quality. We will never purchase another GE appliance ever. And we will be sure that friends and family members don't either! Thank you for your time.

This is the third complaint I have sent regarding the ice maker in my 29ft Side-by-Side. The auger in the ice maker is falling apart little by little and I fear someone is going to swallow a piece while having a drink at my house. Please call or email me regarding a contact for this unit. The result of someone getting a piece of this auger stuck in their throat would be terrible and I do not know the financial impact, but I assume large.

My 4-year old, $5000 fridge broke for the third time this year. After numerous calls, GE promised to come today to put on new doors and hinges. I have been calling them all day to find out what time they were coming as they told me they would be here between 8 and 5. At 2, I finally got someone to admit that no one was coming today because there was a system failure. I took the day off from work and now my husband will have to take the day off from work tomorrow.

After reading all the compliants it sounds like the issue may be the mother board, fan or condensor. I purchased it form Home Expo that went out of business, therefore never got a extended warranty purchase notice and now I'm stuck with a large bill and stress! I would never pruchase a GE product again!!! If GE is waware of these issues why are't theyfixing it!

I bought a ge refrigerator from sears about 9 years ago. i called in a plumber yesterday for a leak and when the plumber pulled out the fridge to check the water line the floor beneath the fridge is scorched. the plumber said that the fridge was running hot and that it was dangerous, a fire could start. he disconnected the water feed to the icemaker and the motor cooled down. in the meantime i have an icemaker i cannot use because of imminent danger of a house fire. the floor beneath the fridge is scorched. i cannot use my icemaker. it cost me $85 for the plumber to disconnect the water line

I have been battling the non repairable refrigerator since April 19, 2010. A refrigerator was delivered and taken back because it was defective. No refrigerator was reordered to take the place of the defective one and several weeks went by with no correspondence from the GE company. I called about 2 weeks ago and found out that no refrigerator had been ordered to replace the defective one and once again had to wait for a replacement to be ordered.

Yesterday Andrew called to see how my new refrigerator was doing and I informed him I had NO refrigerator. At that point my patience had depleted and I wanted to know when to expect my new one. Once again I was told no refrigerator was ordered even after I spoke to the lady 2 weeks ago. He in turn told me he would have to place the order and it is now again 2 more weeks or waiting. At this point I am not sure I want to do business with GE. I am to the point of wanting my money returned in full along with the $107.00 for a motor installed in the non repairable refrigerator that is still in my house.

We are on our second GE (possessed) reftrigerator. The first one was purchased in 2003 Freezer on top. About 2 years after purchase it started running intermittently causing food to thaw and spoil. I was glad I bought the extended warranty. When the technician arrived it would be operating. this went on for several months. The tech was a resonable person who admitted seeing this with other units and said the problem was internal and the box needed to be replaced and sent in his records requesting a change out of the box. I would not hear from GE so I would call them. They were rude and said that the tech never ordered a new unit and that my unit is fine and there is nothing wrong with it and inferred that I was telling lies.

This went on and on and I would call when it went out again and they would send the same tech who would become upset that they would not listen to him. Finally GE sent out another independent tech who laughed and said that the problem was internal and the box cold not be repaired and he would send a request to replace the unit. A week went by and I called GE again who said that the independent tech said the unit was running therefore there is nothing wrong with it and the tech never recommended replacing the unit. I called the independent tech who immediately faxed his notes and request again and was ignored. The box stopped again and I called for service again. The same tech showed up and was concerned that we had a prblem with our new refrigerator. He called me on my cell. When I told him that we still had the old unit he almost had a stroke. He called GE, was put on hold for 30 minutes after explaining the problem to them and then they hung up on him!!! He called his supervisor who arranged the replacement after numerous conversations. It took about 2 weeks.

Now we have the replacement unit that is just over 4 years old. We did not buy the extended warranty because I told my wife that the first time this thing quits it is in the junk pile. Guess what...it is doing the exact same thing the old unit did. It runs, kicks out temp goes from -2 to 32. I cleaned the condenser in the back, unplugged the unit, waited 15 minutes and plugged it back in and it is off and running. I just ordered a new Whirlpool that will be delivered in two days. Can't wait to get this pile of junk out of my house. I would not take a chance on getting this thing repaired...my sanity it too valuable. What scares me is that these dopes make jet engines. OMG. I cannot describe the demeaqnor of those who I spoke to at GE over the years who had the nerve to stop short of calling me a liar. They didn't win because everytime I get a chance to convince someone to buy an appliance other than GE I am the one who is the winner. The stress and strain was unbelievable and we lost probably over $1,000 in food over the years.

This is a big 21 cubic ft side by side refrigerator. After 1 year the sliding tray drawer broke at about two years the bottom drawers and rails are broken. We bought an extended warranty from home depot and they refused to honor it. Bonnie and I are retired and don't have the 250.00 to buy the repairs. We are using this damn thing that is broke. all the drawers are broken as is the rails

Purchased a GE Profile Refrigerator in May, 2008. About 6 months after my purchase, the temperature in the unit was fluctuating freezing in the fridge and thawing in the freezer. Around 2 months ago the unit stop cooling at all. When I called G.E., I told them of the problem with the computer board, etc. They apologize and said that they will be sending someone out in 4 day at no charge to me. They were able to get a technician to me in 2 days, but when the tech arrived, he said that I had to pay for labor.

When I called G.E. The customer service rep, said that I now had to pay for labor. I was upset, but needed my refrigerator repaired. The tech left without repairing because he had no parts to repair the unit and had to order it. If G.E. is aware that they have problems with the computer board and these refrigerators, the customer should NOT have to pay to get their unit repaired or replaced. This is G.E.'s problem and they will not handle it correctly. I will NEVER by another G.E. product in my life.

The freezer will not defrost. I have replaced the heater element which looked burned out. The Refrigerator is 3yrs. old. I have just been told by a technician that the motherboard is bad. The funny thing is that the original motherboard on the refrigerator was bad too from day one. It was a brand new refrigerator in 2007-- the day we moved in it didn't work at all. Ridiculous that the motherboard would be bad again 3yrs. later. Crazy and highly suspect! Who is going to hold GE responsible? Come to find out that our original rep that sold us the appliances (all GE) is no longer selling GE appliances because they don't make good products and they don't stand by them.

Serial # RR554947

My refrigerator started dying overnight Thursday 4/15, I called on Friday 4/16 for service and was referred by GE to Allen & Sons at 1-800-828-0887.

GE Service department was not available till Monday morning, so I called at 6 am Pacific time.

After they received the work order from GE on Monday, Allen & Sons called to schedule an appointment for Tuesday.

Tuesday 4/20 Roy showed up at noon and spent about 2 hours here and said that he would have to come back the next day to do the repair.

Wednesday 4/21 Roy showed up again at 2:30 to repair; again he was here for about 2 hours. While doing the "repair" he burned some holes in my bamboo flooring in front of the refrigerator while soldering. Roy said that he had a friend that would be able to repair the floor if we had the materials available.

Thursday 4/22 after 4pm Roy showed up with his friend, Vladimir who looked at the floor and stated that he would repair the damaged area of the floor and asked that we supply the bamboo flooring pieces.

Vladimir's phone number is 818-472-9355 I do not have a card or other information about him; just Roy's word that he is good at flooring.

My husband (a contractor) talked to Vladimir and made an appointment to have him come on Monday 4/26 after 4 pm to repair the floor.

Friday evening 4/23, I noticed that things were not frozen in the freezer. I was able to transfer some to another freezer in time, but lost my refrigerated groceries again and a few frozen items.

Saturday 4/24 at 8 am I called Allen & Sons again to request another repair -- and they were not able to send anyone again until Monday. I was very upset!

Monday 4/26 between 9-11 am I waited again for the repair man to show up and he did not arrive until almost 1pm. Austin (the new repair man) said that he found a hole in the line and that it needed to be replaced and new refrigerant installed again -- as it had all leaked out. He did not have the refrigerant on hand and he did not have the parts or knowledge to make the repair. He called the office to let them know the status.

My husband had me call Vladimir and postpone his floor repair work until after the refrigerator is completely fixed.

I received a call from Carrie at Allen & Son's saying that a "Senior Specialist", Val would be here on Tuesday 4/27 between 11 am and 2 pm and that he would be able to take care of it correctly.

Tuesday 4/27 I received a call at 11:20 saying that Val would be here by 11:45 am, he showed up at 12:30 pm with another man to help him. He said as he was leaving that they fixed it and to wait 24 hours before using it, to make sure it was working correctly. They left at 1:30 pm

Food is expensive -- I can't afford to keep restocking my refrigerator and then lose it again.

This is my SECOND GE Profile refrigerator. I purchased the first one April 2008, within a year it had so many service calls that they replaced it with a new one in February 2009. Now the new one, only 14 months old is giving me more problems (I believe it has the same issues as the first one - seal system) and more service calls than even the first one did. FIVE service calls and 14 days without the use of my refrigerator is inexcusable.

A refrigerator is a major appliance, costing in excess of $2,400. and it should last for at least 20 years. Why is it so difficult for new appliances to be built of the same high quality of years ago? I am very disappointed with my GE product.

This is Tuesday afternoon, April 27, 2010 ~ and I am hoping that the refrigerator is fixed permanently. If I have to make yet another call for service -- I will be requesting a replacement.

Case #10902355

Friday May 28th Andy from A&E came and deemed the refrigerator to be unrepairable.

He told me to go shopping for a refrigerator within the price range that he specified, as the GE web site was down at the time, and let him know which model I would like to have as the replacement.

He told me that I could go buy a mini-refrigerator for up to $100.00 to get through the process, and said to fax the receipt to him and he would send out a check for $100.00. I bought the mini-fridge at Costco for $152.24 (including taxes) and faxed the receipt to Ryan on Tuesday June 1st. Ryan acknowledged the receipt of the faxed receipt and said that the check would be issued immediately and put in the mail that day.

I also had to prepare food for company for the weekend. (How to keep it cold? - certainly not in a mini-fridge!)

Tuesday, June 1st - I spoke to Ryan and he recommended a replacement, that I did not like, so I got the info of the item that I did like and faxed my refrigerator choice to Ryan at 6:44 pm. My choice was GE Profile Model #PGSS5NFYSS.

Wednesday, June 2nd - I called Ryan at 8 am and left a voice message, asking for his response to my fax from the prior evening. No response - so I called again and left another message at 12:30. Ryan returned my call at 12:50 and said that yes he received my fax and that my chosen refrigerator model is in stock and is being processed and to wait for a call from the delivery company to set up the delivery date. I told him that a local store had it in stock and that it could be delivered the next day, I provided the store name, address, phone, fax, and web site. He said that since it is a "Replacement" that it has to come from a GE warehouse - to a delivery company - and then to me, and that was the way it was - and they could not authorize the local dealer.

He also said that he had my faxed receipt for the mini-fridge and that the check would go out that day to reimburse me $100.00 of the $152.24 cost.

Thursday, June 3rd - I received a call from GE saying that it could take up to 3 to 5 days to set up the delivery schedule.

Monday, June 7th - I called Ryan at 11 am and left a message - wanting to know the status of the delivery of the replacement refrigerator. No response. Called again in the afternoon - no response.

at 12:45 pm, I called again and could not get thorough to him or Ryan, so I got through to Nicole at xt #5064. Nicole understood my frustration and gave me the information that I was requesting. She said that the refrigerator had been delivered to the delivery company on Friday, June 4th. She then put me on hold and called them to find out the delivery date, she came back on line shortly later and told me that it would be delivered to me on Thursday, June 10th. She gave me the delivery company information: Appliance Installers of California out of Valencia 661-294-6727. They are about an hour and a half away from my home in Goleta. She suggested that I wait till Wednesday to call them regarding the delivery time, and that they should probably call me.

The refrigerator was delivered at 1:30 pm on Thursday, June 10th as promised. The unit was delivered, installed and the defective unit was hauled away. The delivery men were professional and were in and out quickly. Although I did have to spend some time and elbow grease trying to remove all the tape residue on the front of the refrigerator.

After all of this I finally have a new working refrigerator, but have lost two full refrigerator/freezers of food, one in April and one in May. Not only am I out the expense of the groceries that were thrown in the trash, but the inconvenience of no refrigeration for two full weeks in April and again two full weeks May/June.

I was promised a check for $100.00 to help cover PART of the cost of a mini-fridge, but now two weeks after Ryan, Consumer Advocate, said it was going out in the mail, it has still not appeared in my mail box.

So I am out of pocket, because of the defective GE refrigerator, probably at least $1,000 in food and $152.24 for the mini-fridge, four full weeks without refrigeration, and I have had to take many hours off of work to be here waiting for the repairman.

I would like to be considered to have some of these, if not all expenses reimbursed.

6/14/10

To whom it may concern:

GENERAL ELECTRIC LETTER OF COMPLAINT:

I purchased a G.E. product side-to-side refrigerator May 2004 for 1200 dollars in Bakersfield, CA at Urners Appliance Center. This year in May of 2010, I lost my freezing and cooling function in this refrigerator. I called Urners and they looked up my contract, no warrantee left. They sent out a service representative at $90 to tell me it was a piece of junk and that I could fix this for $800 some dollars. That I needed a new compressor, it was leaking Freon. I basically had to junk it and am eating out of a cooler, as I lost my job and husband this year and unable to buy a new frig. G.E. has been around for decades, what kind of generic product are you making. I am so very disappointed. If you have products cheaply made, you should charge China prices. I feel you need to hear this complaint to better make you products. I am hesitant to purchase any other G.E. products and will pass this information to close friends and family.

We purchased the GE Monogram Stainless side by side, cabinet depth 3 years ago as part of a total kitchen remodel. The fridge broke 3 months after delivery, it was the door crisper, repair man came out, he pulled out the drawers and I pointed out to him there was ice on the back of the wall where an insulated tubing system went into the freezer, the area was packed in ice. He told me they all did that it wasn't a problem. I questioned it as it did not seem right. Of course the fridge after one year quit working, the fridge froze all around where I had pointed out and froze up the fan. They came out thawed the fridge and replaced the "thermister". All is well.

Since the original repair man did not make any notes of my complaint on the frozen area, no proof existed of the problem and they would not warranty it. The next year, same thing. My husband refused to pay the $290 repair so the GE guy told him how to do it himself and let him buy the "thermister" for less than $20 plus the $80 repair call. It was an easy install. Then the fan broke. Repair man comes back out this time its the computer board which is $400. I have never had these problems, we replaced the fridge because the styles/color changed not because the $3300 fridge broke! I am just livid and am just sure this lemon isn't done breaking.

This is right on the verge of just buying a new refridgerator from Miele or someone not US made. I am very pro keeping our money here but this is rediculous. I understand these very expensive pieces of junk are all made out of the same place in Indianapolis? Doesn't matter what US manufacturer. My sister purchased the same GE model 2 years ago and has all the same problems, plus she has ice maker melt down issues. The ice melts and then refreezes all over her freezer.

Purchased a G.E. Profile French Door Bottom Freezer Refrigerator in August of 2007. Sometime during the first year a small plastic piece broke off from somewhere in the icemaker. The ice comes out in clumps sometimes and we turn it off frequently otherwise it makes too much ice! In Aug. of 2009 while I was away on vacation, my son called to tell me it was making alot of noice and the freezer temp had gone up to the 20's! I told him to call G.E. for service, even though I didn't have a service contract. Can't remember what date they gave him, but the next day it was back to zero and working fine, so he cancelled the call.

This happened another 2 times over the next several months, but it would always go back to it's normal range, so I never called GE for service. In May of this year the freezer temp went up again and this time I called a service company we use for our appliances in our apartment buildings. The tech walked in and when he was told what's been happening he immediately said it was the "power board" and the ice cube problem was a faulty inlet valve. parts were ordered and another tech came and installed everything around noon. When I returned home from work that day, the freezer temp was now at 8 or 10! I waited overnight and in the morning it was still hovering above zero!

I called this company again and spoke to the owner and he came himself and decided it was probably the fan in the back of the fridge. It wasn't cooling the compressor enough, so he ordered a new fan and came back after the weekend to install it. Nothing has changed and the temp in the freezer is still fluctuating!! The only item I did throw out was the W.W. individual ice cream bars, becuae they were soft. I was starting to regret not calling GE for service, but after reading the complaints on this site, I guess it doesn't matter. I have always had GE refrigerators. My first one lasted more than 20 years. We replaced the next one because my husband wanted the bottom freezer, which I really don't find convenient!, That one was working perfectly! I'll continue working with my Service co until they get it right, if that's at all possible with anything made by G.E.

Many of my neighbors (we live in a fairly new community ) are having problems. we basically all have the same appliances. Those that have dealt with GE directly are still having problems. My next step is to call them but I am not encouraged by word of mouth and reports I have read online about their service. I will NEVER NEVER buy GE again. A piece of junk! (Made in Mexico ,by the way}

Bought a GE 22 with the bottom freezer it worked finr for 2 yrs then after buying groceries of coarse, the freezer temp wouldn't drop down. I deducted that the fan wasn't working and pulled the back off put a 12" fan in back cooled it right down. We called GE the tech came out 4 days later, sent the 1st guy to the wrong state, he replaced the mother board for free called it a courtesy recall repair. Last weekend 2 yrs later we buy food and it happens again, this tome they charge us $300 and change and the board has a 5yr warranty. I'll never buy another GE product so in 2 yrs my wife will get her stainless fridge for sure, just not a GE.

I went to buy Electrolux after tons of research.The sales person convinced my husband we should go with GE because it is a much better product and its been here in the states forever but Electrolux is new to the Us. So we purchased $15,698.00 worth of GE for our new kitchen. $8,000.00 more then the Electrolux would have cost.We have had problem after problem. We purchased in Nov.09. The service tech. has been here 6 times.

Our fridgerator from the first day (a GE Profile) was not keeping our food cold. Meat kept going bad. So Mark the tech came and put a part on it he said was missing. How a brand new 3,000 fridg is missing a part I will never know. Then I had to call Mark back because the meat is still going bad. He was here yesterday and after a hour on the phone with Ge and they told him the bottom drawer can not be used to store meat. It is meant to only to cool beverages. So I now have a fridg I can not keep meat in unless I put it on the shelf next to my milk. I would never have purchased a fridg that I can not keep meat in the meat drawer. I should have been told that when buying. Yes the turbo cool drawer is a great feature if all you want to do is cool a bottle of wine or soda or beer. But if you want to put food in that bottom drawer forget about it! It stays a nice warm 43 degrees when the turbo feature is not in use. And when you push the button for that feature it only last for a short period of time, then goes back to the warm temp of 43 degrees.

I spoke to GE Supervisor after the first person I spoke to with GE customer srevice flatly told me there is nothing they can do. I asked where I should store meat in the fridg.She said use one of the other drawers, the ons marked VEGETABLES or DELI. I told het the tech was just here and measured the temp on those drawers as well and that they are not cold enough to keep meat either. She then said keep your meat where ever you want! The supervisor was nicer but for 20 min of no help either. She just kept saying that this model was not designed to keep meat.That it does not have that feature. I explained that was not acceptable.

Finally the only repreive I was givin was I can swap out my fridg and pay the difference. I dont know as of yet what they will charge for this. When I do I will let you know.If oters are experincing the same problem, call GE let them know it is not acceptable. You should have been told this fridg was not designed to store meat. Tell them you want to swap out your fridg with one with meat storage. Be persistent. They told me no several times befor they told me yes. I will never buy GE again!

I am not going into detail because the previous experiences explain it quite well. All I have to say is that I am successful individual who will be purchasing major appliances at least 4-5 more times in my lifetime. This includes washer, dryer, stove, refrigerator, range, dishwasher, water filtration systems, and microwaves. I will never purchase GE and over the course of my lifetime this could easily amount to over $100,000. I will find other competitors that offer better service, quality products, and if hey cost more, that is fine with me. Additionally, I will ensure that it is not a company that is an affiliate of GE.

I purchased a GE Profile Stainless Steel Counter depth refrigerator the last week of April 2010, it ran fine until Memorial Day, a month after purchase, when it stopped cooling,. The freezer temp rose to 64 and the fridge to 70 when I turned off the cooling system. I called Dormont Appliance, the place where I purchased it that Tuesday. They were very apologetic and I had a service tech there that day. The tech stated the Freon had escaped and that the condenser was bad. Of course he didn't have the part, but could come back on Thursday to fix it.

While not the best answer, I could live with my food in a cooler for an extra day. The Tech arrived Thursday morning and began to work. An hour later he said that he was finished, but that the fridge's computer system was going to have to go through a reboot cycle and it'll be 24 hours before I could put my food in it. I had some concerns about this as I have never heard of a fridge needing 24 hours to start cooling, but he assured me that it was normal and quickly left. 24 hours later, my freezer was at 80 degrees and my fridge was at 75. I shut down the "cooling" system again and called GE directly. While they too were very apologetic, they couldn't get a service tech back to my house for four days. When I protested about the fact that my brand new fridge was serviced twice and still didn't work and that now all my food was spoiling, the GE rep simple stated, "Well, what do you what me to do about it?"

Having no luck there, I called Dormont Appliance and explained to them what was going on. They too were very apologetic and offered to bring me a loaner fridge till mine is fixed. It arrived today while I was at work. I got home and there was my wife with an angry look on her face. The loaner fridge is about 20 years old and there was MOLD in the freezer! You'd think they would at least have cleaned out the thing before they sent it to my house. Now for those of you who don't know this, the air in the freezer is circulated through out the unit. Meaning the air in the freezer is pumped in to the refrigerator to cool it. So, I have the option of not using there loaner fridge or cleaning out the mold so that it isn't circulated to the food in the fridge. So far two days of work lost, couple hundred dollars worth of food and the origional cost of the fridge.

Our GE profile refrigerator has blown 2 circuit boards, a compressor, doors don't close, ice maker throws ice onto the bottom floor. The compressor is under warranty and it has taken GE over a month to send me a new refrigerator. Customer service is inept and there is no authorized GE service in our area.

As he left he told me he couldn't guarantee that it was going to work that he just fixed another frig with the same problem a few days ago and he has to go back again because it's still not working. It's bad enough that everything is made overseas but now with the pressure of making energy efficient appliances and the need to make a ridiculous profit, as usual, the consumer loses. Not only am I having all this trouble with my frig, I had purchased a new stove around the same time and I immediately had problems and had to fight with GE to fix it, within the first six months of purchase, they had to replace parts. Great job GE!

My second G.E. refrigerator in four years just crapped out again.They are a piec of junk.Repairman said as much. Defroster heater went out.

Purchased GE side by side refrigerator four ago. Since then it has broken down twice. Freezer thaws and refrig heats up. Both times I had to replace the heater tube(defroster) on freezer side. My friend had same issure but it happened three times before he junked the unit. Seems there must be a defect with these refrigerators model G5522. Because I did my repairs it cost me $100 my friend used a repairman so it cost him $750.

Our refrigerator s a GE brand model #gsh25jftc ww side by side. We have had this appliance for almost 2 years. In the past 6 months the unit has stopped cooling on four seperate occasions requiring service each time. The first two times an AE tecnician could not diagnose the problems and proceeded to defrost the unit, which helped the unit to work for two weeks each time. The next to service visits resulted in the circuit board being replaced, which lasted about a month each time. We are now waiting on a fifth service visit beause our food has spoiled again.

The customer service from GE has done evertything to avoid replacing the $1150 unit. They report that they cannot declare the unit a "Lemon" unless the same part has been serviced three times. I have lost several hundred dollars in food, work being missed to meet repair contractors that have no time schedule(so I miss work from 8-5 each time, and the money spent to eat out with a family of five.

In my opinion this is an unacceptable business practice. All I want is my money back so that I may purchase a unit that actually works. My family is suffering the inconvienance of not being to eat a nutritional home-cooked meal, my small children can't have milk because it spoiles prematurely- list goes on and on. I'm very frustereated with GE because of their inability to stand behind their product. We have lost EVERYTHING in our freezer/refrigerator four times in the past six months due to temperature fluctuations. The result in this loss is over $800 in food, $300 in lost time at work to meet service repair contractors, a few hundred dollars eating out with a family of five, stress from dealing with an uncooperative company (GE)

When my GE Profile Model PSH25PSWASS was 1 year and 1 month old the motor on the refrigerator went and the ice maker broke. Exactly 1 year later the ice maker broke again and the temperature can not be properly controlled. I paid thousands of dollars for this and i has been nothing but problems from day one!

I bought a house that had a brand-new GE refrigerator. I peeled the plastic and installed the waterlines; that's how new it was. After two months of use, the fridge stops cooling in both sides of fridge and freezer. I followed the troubleshooting directions specifically. The manual also said to leave the fridge plugged in until a service tech can come to investigate the problem. So it's left plugged in.

I decided to get online and try and find my model number and any other problems. Well, come to find out my model number is not found on GE's site, and very sporadically on the internet. It redirects to a different model each time. Invalid model number obviously. So I ended up having to call GE, and they setup a service call. Well, long story short, they set up so far 5 service calls, and I have a direct line to the supervisor (who never answers the phone) and have been dealing with someone at the corporate location as well (who also failed to set up a proper service call).

Each time a service appointment is made, it was canceled by their service techs because I am supposedly "out of their area," and no one bothered to call me back. This has happened 1 - 2 times each week for the last month so far.

I have had one person who was finally able to come out and check the fridge out who corporate hired. However, when he arrived, he noticed the mold and such in the fridge from it having taken so long to get someone out there. He had said it was an easy fix, and as he started to weld the back of the fridge, it caught fire. That's right, it caught fire because it had sat for so long, oil had collected in the place he had to weld. He called GE, and they claimed they're going to replace the entire unit.

Back to trying to get someone out here with a new unit is nearly impossible. I live about 30 miles outside of the 4th largest city in the US (Houston), and no one can come out here? But back to the same problems as before. This week marks a month since this has began. GE has supposedly issued me checks to help reimburse me for the $400 of groceries I had just bought and supposedly a check to help get a temporary fridge until they can fix mine or replace it. Neither of which have been received yet.

GE refused to give me the contact information for the people who they are scheduling appointments with, so that I can verify and check their scheduling for me. I just got off the phone with GE again, because no one has called me to schedule service yesterday, only for me to find out that again there is no one who can service my area.

I am a single mother and a college student, trying to just get my fridge fixed. This is ridiculous! I will never buy a GE product again. If I had the choice, I'd take the one they give me and sell it, but I need one. My question is why the model number discrepancies? Why the service tech problems? Why not issue me a refund? Why waste my time?

This caused economic consequences. I am living out of a cooler for my cold products in Texas. Ice does not last long, and it's getting expensive having to buy ice daily; just gas in traveling alone is adding up. Having to buy daily cold products is adding up, as it spoils in a few days in an ice chest. Also, we have physical damage. How about the near fact that the service tech nearly burned my house down by catching the oil inside the fridge on fire? Not to mention the fact my 3-year-old is suffering, as I can't even keep products cold enough to be able to make her her favorite lunches for school. Absolutely absurd!

We bought the GE Profile Series for our kitchen and have had nothing but problems. The main board on the refrigerator keeps going out and GE's answer was oh well, we have replaced this board several times. Also, my GE Dishwasher keyboard keeps breaking and there are only 2 people in this house so it has not been used that much at all. GE doesn't seem to care about their products or their customers.

I can guarantee that I will never buy anything from GE again even if it is free. Loss of over $500.00 worth of food. Had to wait weeks for parts to come in (Guess what no refrigerator for food). Numerous service charges totaling a good chunk of change. Also, when the GE serviceman came out to replace the board on the refrigerator numerous times, he did not document our service calls according to the home office of GE. They pretty much said "so sorry" not our problem.

My original refrigerator was recalled because of problems with the ice maker and they sent me a new one. Hahaha, supposedly better. I have replaced the auger myself two times and the complete ice bucket one time. I too was getting bits of plastic in my cup every time I used the ice dispenser. The auger breaks because the water that is suppose to say in the ice making area runs over into the ice bucket and then freezes and the auger has to break through the large piece ice formed in the bottom of the bucket and, therefore, since it is plastic, breaks.

Now, to top all of that off, my three-year old refrigerator, which replaced the one that was recalled, is going to cost me another $282.22 to place the heater in it. The heater quit working and the back of the freezer and the elements and tubing going to the ice maker are all frozen and the fridge side quit cooling. This is the worst product I have ever purchased. I have spent over $600 on this new and improved fridge. I will never and I mean never purchase another GE product.

Water dispenser in the door has been freezing up for at least 2 years. I have been told there is no way to fix it. I feel like I got screwed buying the refrigerator. Is there anything I can do?

Our GE refrigerator is only 5 years old. When it was just over 2 years old and just out of warranty, the ice maker broke down. We had to pay a repairman over 200 dollars to have it repaired. Now the ice maker is not working right again. It makes almost no ice. Often we have no ice. We have no ice or very little ice for our drinks. We paid a lot of money for this refrigerator (about 1000 dollars) and will probably have to replace it at only 5 years of age.

I purchased a GE refrigerator in May of 09, model GSS22lFRE WW, serial #DH207885. First, the defroster motor burned out twice, the fan motor burned out twice and now the water and ice dispenser does not work. Each time, I have had to pay the service charge and the cost of the part. I purchased it at a small appliance store in Amory, MS. I am a food service worker and I cannot afford to buy another refrigerator, but it looks like I may have to. This one could go out completely any minute.

I purchased a GE Profile refrigerator with a both freezer in October of 2007. A few days ago, I noticed that the temperature in the freezer and the fridge was gradually going up. I though maybe I had left a door open, but the next day after I had checked to be sure the doors were closed, the temp was still going up. A tech came out April 16th to "repair" it. He repaired the ASM board and said it would be cooled down by the afternoon (this was at 8:30 am).

By 3 pm, the fridge's temp had not budged. I called GE and tried to get them to send someone out that day but they said they couldn't. They then told me I had to wait for 24 hours for the temp to go back down to where it needed to be. I asked for the number to corporate to lodge a complaint but the number they gave me would never let me get to a live person.

Over 24 hours later, the temperatures of the fridge and freezer had not changed. I called GE again and told them that someone needed to come out and fix it. They don't send techs out on weekends apparently and said no one could see it until Monday between 8-5. I explained to them that I am working at a new employer and taking time off is not an option. Waiting until my day off on Friday is not an option either. They were apologetic to a point but firm in not sending anyone out.

I refused to believe that a company as large as GE doesn't have someone that they can call to deal with emergency cases but considering they are also incapable of manufacturing a quality product that doesn't break down within 2-3 years of it being purchased, I guess I shouldn't be surprised. I would never recommend any products made by this company to anyone. They are a sham and a joke. I am very displeased with the product I received and the lack of adequate customer service. I paid over $1700 for this fridge and $287 for parts and labor that didn't even repair it. I lost $75 worth of food and will have to spend at least that much to buy ice to keep my food in a cooler for the next week.

I have a bottom-freezer GE Profile refrigerator that I bought new in September 2004 for about $2,000 CDN, from a local store that has since gone out of business. I declined to purchase the extended 5-year warranty, which turned out to be a good thing. Shortly after the warranty would have expired, the evaporator fan began to freeze up and stop blowing, in Jan. 2010. (The compressor is fine, and food in the bottom-mount freezer remains frozen, but the upper fridge part warms up because the cold air is no longer being blown into it.) I have had the fan repaired twice, it just died for the 3rd time (early April 2010).

The independent repairman who came out was kind enough not to charge me for the 2nd visit, but told me the problem is not that, it wasn't repaired properly the 1st time, but that it is a GE design problem. That he has contacted GE about it, even with a suggestions for a permanent fix, but been told that GE is not interested in hearing his solution because it will negate their EnergyStar rating.

That solution is to place a small silicone heat bud in the channel where the water from the self-defrosting tubes runs. The evaporator fan works both to evaporate this water (so the fridge never needs defrosting) and also to circulate the cold air from the compressor. Because the water and the fan are so close to the compressor, the water is in danger of freezing (and causing all kinds of other problems) if the fan ever stops. So far, the only word I have from GE is that the warranty on the fan ran out in Sept. 2005 and there is nothing they can do for me and since the store where I purchased the fridge is no longer in business, I am S.O.L.

In the meantime, I am waiting word on whether or not the repairman can find a small enough silicone heat bud for my fridge, the ones he usually carries are made for much larger commercial (retail) fridges and will not fit in the channel in my fridge. Also, because he has had to remove the plastic compressor cover (located inside the fridge, below the produce drawers) so many times, it is in danger of cracking and breaking, and it is over $200 just to replace that cover! In the last 3 months, I have thrown out so much food that I now have a small bar-sized fridge that I use for back-up, which has worked so me so far; but the kids will all be home from university for the summer at the end of the month and the bar fridge barely holds enough food for one meal for them, let alone a week's worth of food! I am beyond frustrated, but one thing is for certain: I will never, never buy another GE appliance!

Purchased GE Profile # PDS22SCRARSS for new home 11/05. Within 2 days, circuit board fried, no freezer or fridge and on Thanksgiving. Customer support ,in some foreign country, who spoke poor English and did not know what Thanksgiving was! Tech out within a few days, replaces board. Bottom freezer temp rises to the 20's and drops below 0. Tech returns and tells us we are not shutting the door down. Melts ice with my hairdryer. Temp in fridge also fluctuates as high as 57 degrees. This has continued to be a random event for both compartments.

GE says nothing was wrong. We have bought a backup fridge for downstairs. Our neighbor had the same model, same problems. My Dad worked for GE for 45 years and I have purchased nothing but their products. I will never buy another. This fridge has been a nightmare. Will upgrade to LG when it crashes for good! Hundreds of dollars of lost food, maybe thousands in past 5 years! Many wasted, frustrated hours talking to idiots who tell me there is no problem and send other idiots out to check my fridge.

As a former full time technician, and now part time, I can tell you that generally, GE products are very good. This refrigerator, however, has some serious problems. Maytag had similar trouble about 20 years ago when they brought out a new line of refrigerators. It had so many bugs in it, and took a while for them to catch up with the proper fixes for it. Most of the problems come from "new" technology and computer-driven appliances. With this model, replacing the ASM main control board seems to fix all.

The refrigerator temperature control is sometimes compromised by a frozen dampener control. Don't trust any thermometer unless it is digital. If you have not purchased it yet or want a new appliance in the future, I would recommend simple controls and less gadgets on it. Simple is reliable and cheap to fix when it breaks. GE is a good product, but unfortunately this particular model line has problems.

I called about a moisture reoccurrence problem in my GE freezer. I started calling them at 8:30 am and at 11:15 am, there was still no help. They keep transferring me to different departments. When I finally start talking to someone, I get disconnected. When I tried to call back, the lines are busy. Finally, I get someone and again got disconnected with no call back and they have my phone number.

I am very allergic to mold and I can't get any service people out to fix it.

My GE Profile bottom freezer refrigerator is about 3 years old. Comparing my problem with the others I read, I am getting off easy (so far at least!). The frame lower pan is cracked and the drawer supports have all broken off. So now, the drawers sit on the bottom of the refrigerator. I really don't think that the inner parts should be falling apart like that.

I purchased a GE Profile refrigerator, model #PFSS5NJWASS, less than 2 years ago. I had a service contract from the Home Depot. The fridge has problems and more parts breaking and falling off than any other product I've ever purchased. It's cheap plastic rather than the high end product that I assumed, I was purchasing. I cannot believe the lack of quality in this high product. The service contract company, Federal Warranty Service Corp., who is a Home Depot contractor has had multiple errors and problems with scheduling repair and claims.

There is total miscommunication with the contract company which, at one point, resulted in terminating my contract due to miscommunication. This has been a month of problems and issues with product and service. I have lost several days of work waiting for GE service, that was scheduled to arrive, but the tech never showed. The service company; too many issues for me to ever deal with them again and I doubt that I'll ever purchase another GE product.

The Home Depot, once contacted, helped resolve the contract issue and some money via Home Depot gift cards was given to me but not the full amount paid for the refrigerator. I have lost food as a result of all these problems.

We bought a French-door unit less than one year ago. There has been about 6 service calls since then, finally replacing the temperature controller, because the unit kept freezing the veggies. Now the compressor is going. Piece of junk. GE says they will replace it but with what? another piece of junk? For over $2000 for the unit, this is a terrible product quality.

Ice maker never functioned properly. The technician came out and said they have problems with the ice maker, nothing he could do. Now less than two years old and it sounds like an airplane flying closely overhead. I noticed online several noise complaints - Profile model.

I bought this GE Fridge about 5 years ago and have nothing but problems with it. In fact, there was a recall on this fridge. Got a new one and the same problem, ice maker never worked! I paid $1,000.00 for this piece of junk and now I got to get a new fridge. I called GE with no response!

We spent $6,000 on a new GE Profile refrigerator in 2006. The auto-door close never worked properly. GE finally put a new door on (first of March 2010) and it is too long, both at the top and bottom, by about 1/8th of an inch. We called GE and Mrs. R. (supervisor) called back and said GE would replace the refrigerator, at no cost, with a similar model. It would be available at March 12th and they would call to set up installation.

I called today as I haven't heard anything and I was told we had to pay 40% of the new one, at $2500! I told them that was not what I was told and she (can't remember her name but is a different supervisor) said, "We are not going to give you a free refrigerator. You agreed to pay the 40%." This was never mentioned in the call with Mrs. R. and we would not ever again pay for anything made by GE. I asked to speak with the supervisor's boss and was informed the boss does not take phone calls.

Why would I pay for another refrigerator? They lied to us about what they would do to resolve the defective refrigerator we purchased. Do not buy GE! I am just stunned that they lied to us. I do remember Mrs. R. asking if this was what we wanted, a replacement refrigerator at no cost and I said that was fine. She even stayed on the phone with me while I checked the new refrigerator on their website to make sure it would fit. Now, we must pay the $2,500 or keep the defective one. Can we do anything to them about this? I am really incensed that they flat out lied to us. I will never again buy a GE product.

I bought a new GE profile refrigerator and 3 years later, a freon leak made the fridge lose its cooling capabilities. The repairman said the fridge has had it because the cooling rads are interior and can't be fixed. We paid about $1300 for this thing and it only lasted 3 years. That's pitiful and I would like to see them replace this thing. As it is, I will never buy GE again. We lost food that went bad because we were away for a week and came back to spoiled food.

Our four year old GE fridge, model PFS22SISBSS, quit cooling on Saturday. We lost most of the food in the fridge and in the freezer. The repairman gladly handed me a bill for $225 to replace the circuit board. Since this happened on a Saturday, we cannot expect the repair until Wednesday. This is unacceptable!

For the 4th time our refrigerator/freezer is broken. We purchased this unit in June 2006. The ice maker was replaced under warranty and one time after warranty. The cooling heater went and this was also replaced by us, outside warranty. Now the ice maker is broken again. This refrigerator has been nothing but a problem and it is outrageous that GE makes such a lousy product. My last refrigerator lasted for many years without a problem.

I have a GE side by side that is less than five years old and after numerous repairs, over $1,000 and many emails with no response, I was told, "my hands are tied behind my back," "fix it again for another $300.00," or just buy a different one that stands behind their product? Would I buy another GE product? Highly unlikely!

The water dispenser keeps freezing not allowing water to dispense. I am not alone, I live in a development with 1000 homes, the majority have the same problem. Model# GSS25WGPA CC side by side refrigerator/freezer. Installed 2003, started having problems 2009.

I'm an independent appliance repairman with 30 years experience. We have more trouble with GE refrigerators than all the rest combined period. The next worst product out there is the GE clothes washer. I'm at a point now I won't go on a GE washer call unless it's a water problem. I hate to charge a service call to tell the owner the transmission is shot. Try calling 1-800-GE-CARES. What a joke.

My fridge is only 6 years old, and the water stopped coming out of the freezer door (ice cubes kept working), but the only way to fix it is to replace the freezer door. GE said the door costs $466.00. I have since found out they changed the design a couple of times, and a lot of people have the same problem.

I will never buy another GE product. I redid my kitchen using the GE Profile line about 8 years ago. Freezer compartment of fridge froze up 1st year. It was an expensive repair. Last year (appliances then about 7 yrs. old), part in the fridge broke, causing it to freeze up. The part was made of plastic, Styrofoam and masking tape and cost about $200 plus labor. On-door water dispenser is broken. Special cool/defrost drawer in fridge section broke.

I will not pay more to have all of this fixed as I have already spent over $500 in repairs on this appliance. Now microwave does not heat food. Countertop stove controls frequently do not respond to touch. I guess I should be grateful that the oven has only cost me a very expensive bulb replacement. Did I take the extended warranties on these appliances? No. Shouldn't need to it they are well made. Shame on GE!

In March 2010 my GE Adora side-by-side refrigerator freezer section temperature began to slowly rise up to an unacceptable 11 degrees. For fear of losing the freezer contents, I contacted Home Depot where this unit was purchased, who directed me to the GE Warranty Center. The Center relayed my extended warranty had expired at the end of September 2009, but they could send a repair company out, but not until the next afternoon. This not being an acceptable answer, I contacted a local service provider certified for GE appliances who, fortunately, was able to come within a couple of hours. (I do admit to not renewing the extended warranty as my previous refrigerator (different name brand) had absolutely no problems for over 20 years and was only replaced to update my kitchen decor.)

After the repair representative reviewed the system, he informed me that the main board would need to be replaced to the tune of $400.00, more than 25% of my original unit purchase price. He said that he carries a couple of boards with him all the time since normally this is the issue when the unit's temperature is not staying consistent.

This is appalling! I purchased GE appliances with the understanding they were sturdy and reputable, per the store's salesperson. I never in my wildest dreams expected in less than 4 years to have to invest in such a repair after such a short amount of time in use. But now I see I may be on the luckier side after reading reports of others' consistent issues. I am extremely concerned for what the future will bring and am highly upset at this unacceptable situation, it's surely known by the manufacturer. Guaranteed, I will never purchase another GE appliance!

We bought a GE Profile side by side stainless steel fridge with ice maker during kitchen re-model in 2006. Within the first year, ice formed at the back of the lower storage compartment where cold air comes out. I contacted GE and they sent out a technician installing a patch kit. But that did not fix the problem. Every 2 months we'll have to defrost the fridge manually (by unplugging it) to get rid of the ice accumulation. Otherwise, the fridge is not keeping cold.

Then at 2009, the ice from the ice-maker bucket started to melt. The freezer upper portion temperature did not stay low enough. My husband managed to get a repair manual and did a self diagnostic. It pointed the problem being the circuit board. We bought a circuit board from eBay and installed it ourselves. It costs a little over $100. It saves us money because we did not buy the extended warranty. I do not know what is going to go next. I'm keeping my fingers crossed. Never buy GE again.

Our four-year old GE profile (freezer drawer on bottom) failed three times in eight months. Always the same problem-- freezer too cold and refrigerator too warm (room temp). First, they replaced the control board at a cost of $279.23. Two weeks later, they replaced the thermister and then (six months later) they said it was a problem with this refrigerator and you must pull the freezer drawer all the way out with both hands on the middle and push it closed the same way every time you open it. We were actually charged $185.93 for the service man to tell us how to hold the door handle with both hands. What a crock!

This is the worst refrigerator we have ever owned and we are disgusted with the utter disregard for customer service by GE. Their service number is 1 800 GE Cares, talk about an oxymoron. They obviously do not care. Just look at the postings on the internet for more of the same. We discarded this refrigerator a few months ago and bought a new Samsung never to buy a GE product again. GE's deficient products and their total lack of customer service has cost them not only a customer but everyone I can talk to about what an inferior company they are.

On 01/23/2010, I purchased a monogram refrigerator model zfsb23drss which was delivered on 01/26/10. On the same day, I realized that the water and Ice dispenser did not work. I called for service and we scheduled a service call for 01/29/10. The service man said that there where parts that he needed and that he would order it and we would schedule the repairs for 02/05/10. Another repair man came only to tell me that the entire door needed to be replaced. He ordered a new door which came on 02/23/10.

We then scheduled a repair for 2/24/10. On 02/24/10, the repair man said the new door had a problem and that he needed to order another one. I was told that the new door would arrive by 02/26/10 and that we would schedule a repair date on 02/26/10. On 03/01/10, I called to inquire on the status of the shipment only to be told that the door had been lost by the shipper and that a new one would be shipped immediately.

To make the saga short, on 03/08/10 I received two doors. I now have three doors in my home and we scheduled a repair date for 03/09/10. On 03/09/10, I received a phone call that the repair guy was sick and scheduled a new date of 03/10/10. I have wasted 4 work days waiting for repairs and many hours tracking the shipments and still, after almost 2 months, don't have a fully working refrigerator.

Refrigerator is only five and a half years old and is not used hard. I had to replace the heater defrosting system fan at the cost of $228 and was told by the serviceman that this is the way they are made, not made to last. I have had refrigerators made by Kenmore that went over 20 years without needing repair. Unfortunately, I own another GE frig that is one year newer than this one. The repairman said it too will need repair soon. I find this totally unacceptable. The frig will not cool properly when this fan breaks, so you can imagine the health risk. I am fortunate that it did not result in food poisoning!

I wanted to add this to the complaint filed earlier about the GE Monogram refrigerator. We have to daily chop away ice from the refrigerator to have it work. Even doing that, the temperature is higher than appropriate. We purchased an inexpensive refrigerator/freezer unit to place in the garage to keep the fresh food from spoiling. The Monogram was a very large investment. GE is not handling this problem at all.

I purchased a GE Monogram Stainless steel Side by Side refrigerator three years ago. This is their top of their line model. 6 months ago, the temperature in the refrigerator started to rise. A GE tech came and said that the unit gets too cold, freezes and stops cooling. GE knows about this problem, and now offers a heating system for $600 to help with this situation. I think it is ridiculous to have to put a heater in a refrigerator to keep it at the right temperature. If GE acknowledges this problem, they should take responsibility and not pass it onto the consumer. The economic damage is the service fees so far, I have spent more than $500 and the loss of food several times in the past months. Today, both the freezer and refrigerator were not cooling, so the loss was substantial.

I have Refrigerator PFS22MBSWW, Serial #SAZHO56875. I'm writing to you in regard to the above-mentioned refrigerator which I purchased on February 16, 2006. Since Day 1, I have had nothing but problems with this fridge. So far, two doors, the temperature control and one shelf on door have been replaced. As well, the track to the vegetable/fruit bin is broken and today the clip on the left door facing the fridge has broken off once again to which the door has to be replaced for the third time. We do not force the door nor ever do anything to cause any damages - it just simply happens because of its lack of quality that we had to discover after its purchase.

I have appliances in my home for over forty years that have never been broken as my freezer as well as other appliances that have been operating for over twenty years. This is the first time that I have experienced anything like this. We are only two people living in our home and this fridge has been a disaster from the first day it arrived in my kitchen.

I need action on this immediately. Four years into purchasing an item of almost two thousand dollars that seems to continuously break down is absurd. Several salespersons at competitive stores and the service technician himself acknowledged that there is a manufacturing defect with this fridge. So, what can you do about it? Will I have to replace this whole unit this year to purchase something for another cost of $2,000? I certainly hope not. I have always relied on GE products, but this time GE has failed terribly.

There have been many recalls on consumer products. I'm wondering if this fridge needs to be recalled, I mean replaced! What an expensive price to pay for a sub-standard product, let alone the time wasted and aggravation caused to get service. I hope a reply regarding this matter will be received in the very near future. The letter was sent February 21, 2010 to Mabe Inc., in New Brunswick, an e-mail to Burlington, Ontario and a copy where it was purchased. To date, a reply has not been received.

Upon delivery of my GE profile refrigerator (bottom freezer model), I noted that there was a hard plastic connector, which allowed the handle to meet the doors of the refrigerator (a space filler). I noticed this small insignificant part, because it looked so cheap, and didn't seem appropriate for the refrigerator. We had some larger issues with our refrigerator, and they were taken care of promptly, and adequately. Within months of using our refrigerator, the plastic pieces I spoke of, cracked. I felt the larger issues were addressed, and I would learn to live with the cracks.

Within 5 years now of owning my refrigerator, all the connections are cracked, and one to the point, it crumbled, and there is space between my handle and freezer door. On investigation, we realized the cheap plastic piece was only held to the handle by two screws. I called the parts department, to order new ones, thinking they must be quite reasonable, so I would order several to repair all the cracked ones and have back up.

This was not possible. They do not sell that small plastic piece, which is easily replaced by removing the two screws. I had to buy a new handle at a cost of $160. After many phone calls, I was told they would only charge me $60. Feeling like I was being held hostage to this situation (my fridge looked bad, and I didn't want any damage to my door), I purchased the handle. Beside the cost, it absolutely bothered me that I was throwing away a perfectly good handle, to replace a small plastic piece. The pieces were cracked on my top door as well, and I knew it was just a matter of time before another handle hit the landfill.

I reached out to superiors in the Consumer Affairs department and after many emails and phone calls, I was told they don't sell that part, and statistically they have had few complaints, end of story (for him). Well, the new handle I just replaced weeks ago is now cracked, and in pieces. We are an adult family of three. We all worked/and or go to school, and eat out far too often. This refrigerator is not getting extreme use. I am furious! It is not just the cost and inconvenience for me, it is also the fact that these large metal handles must be disposed of, because of a small inferior part that is easily manufactured, and replaced. I will never purchase another GE product again and GE has not heard the last of me.

My GE side by side refrigerator has not worked right from day one. The ice maker does not shut off and the ice piles up and then cracks the shelf above it and you cannot remove the ice bucket without trying to defrost it. I had them come in and repair and at that time, I was told to take out a GE extended warranty and not from the store where I purchased it. As soon as the technician left, the same problem occurred and we could not stop the ice unless shutting it manually. I waited for contract to go into effect then the technician came and again tried to fix it along with other parts that were broken. Everything is plastic and doesn't take much to crack.

At this point, I am totally disgusted to think that GE was reputable. I made ice and then had to write a note to myself to manually shut it off or would have to defrost to get the bucket out. Also, they would not replace cracked shelf due to icing problem. Now, the refrigerator is only three years old and it totally shuts down both refrigerator and freezer and had to throw out hundreds of dollars worth of food.

I called the next day to tell them that this is ridiculous and asked what is the point of service contract and they told me that they would make me priority. It turned out that heating element went after three years. They also told me that there was something wrong on the design of my model of the ice maker and they will never get it to work. I found out also that GE no longer does the service contract but they outsource it and could care less that all my parts are broken and the ice maker can't be fixed. What a joke that I bought this refrigerator because it was GE and I thought they stood behind their products. I will never buy another GE product again. This has been a nightmare and I didn't even need a new refrigerator but doing stainless steel for my other appliances and I wanted it to match.

I had to buy bags of ice and coolers to keep whatever I was able to salvage. I lost about $250.00 worth of food and had to live out of coolers for one week. They will reimburse me for $100 which doesn't come close to the food and ice I spent as well as the aggravation and having to wait for one week. The best was I had an appointment for a day later and realized that I could do the initial date and cancelled the second date. Well, I got the technician two days in a row, no wonder I had to wait a week. They are totally incompetent.

I called to ask how procedure to getting broken GE refrigerator repaired. I had purchased extended warranty. I was told I'd never purchased it, so I asked if their records could be wrong since I'd paid for it. I was told I "was dreaming", that I "must wish I did but never did." Then they hung up the phone. I called back later to see if they would check again, but first I said, "How are you?" and he started screaming at me, "You could care less how I am. You don't know me and don't give a damn how I am and don't ever ask how I am again!"

I said okay and then asked if they could check again since I had purchased extended warranty (4 year). They told me they couldn't be bothered and hung up the phone. My 86 year old father who lives near the store went over to talk to them after I told him what happened. They told him to get out of the store or they'd throw him across the room! I called back and they laughed and hung up the phone.

I bought a refrigerator 3 years ago and all I had out of the sucker is trouble. In the last year, it has been worked on 3 times and cost me as much as a new one would have. I am not happy with GE, appliance model number PSC235GRC. You know this was not a cheap refrigerator.

We will never buy another GE appliance and will tell others the same.

I also own a General electric refrigerator Model GSH25JFRF CC. The ice maker stopped. I could hear the relay switch continually clicking. I contacted my repair man. He said that the control panel on the back was installed in New Mexico. That it was bad and the panel costs $400 to replace. The one in the door would cost $200 to replace. He said that both panels would need to be replaced. This is a bad note to know that a refrigerator you paid $1100 for would quit when your warranty just went out. General Electric sucks! I had to purchase a new refrigerator. You can bet I will never buy another General Electric refrigerator again!

I purchased a GE Profile, french door, freezer on the bottom refrigerator in August of 2007. Since that time, the ice maker has been replaced. The computer has been replaced twice and a relay switch has been replaced. The first two repairs were under warranty. The second two were not, although after a lot of tenacious complaining, the service fees were waived.

I asked, when calling to report the cooling failure, if there had been any problems with the workings of my refrigerator. I was told no. That was clearly a lie. Why should I not be allowed to know that there were computer problems with an appliance that I spent $2000 on? Today, I had the computer replaced for the second time. I have learned that GE has had a lot of problems with the computer board, although, they will not admit it to you if asked. I was told that there would be no charge for the repair. That clued me into investigating the problem. It is true. There have been many computer problem and the computer board installed today is the third design since I purchased the refrigerator.

In 2004, we purchased a GE Refrigerator model #PSC23NGNABB. We have had several problems but the most recent and what I feel is dangerous is that the plastic fins on the ice maker auger are breaking off into the ice bin and are being dispensed in with the ice. This has the very real potential of being consumed causing injury or death. The pieces are sharp.

After taking a day off work to get my icemaker repaired, the GE tech showed up and did not fix my icemaker. When I told him it was still broken, he insisted I was wrong and the machine just didn't have enough ice. After calling again to let them know it was still broken and I wanted to be refunded the $200 I was charged, I was told it would be refunded right away. After a week, I called back when it had not been refunded and was told it could take up to 2 weeks. After 2 weeks when I called back, I was told 2-4 weeks.

After 4 weeks, I was told 4-6 weeks, and have just recently been told 6-8 weeks. Obviously, they are going to continue to keep my money for as long as they like. When I asked to speak to a supervisor, I was told he would contact the department who issues the refunds (he told me he could contact them but I wasn't allowed their information) and would return my call in 24 hours. 1 week later, I have had no return call and still have no refund. I will never purchase anything made by General Electric again. I have never been refunded the $200.

Please help this "dissatisfied customer." I purchased a brand new GE Freezer from Bray and Scarf on July 2006 (ZIFS36NMLH model). We bought a 4 year warranty, within those years we have had over 5 service calls. I have been very disappointed from that point. Over the last few years, the bottom of the freezer just keeps leaking water onto the base. By this happening, the bins in the freezer are being frozen shut! The service tech and myself has to take something and hit the ice on the bins to get the bins out or poor hot water to defrost the bottom, so you can get the bins out!

One time the service tech had me to boil water, so he can loosen up the ice in the hose. The service people have been taking the entire freezer apart to see what the problem is, but they all keep saying the same thing! That is, "I don't know what's wrong with it! So now my $3000.00 freezer has scratches and little dents in the bottom!

I think a product as expensive as a freezer needs to perform longer than 3 years, and I think your company should seriously review the quality of the work performed by (I assume) your sub-contractors. I'm totally disgusted with General Electric appliance company. I am having a horrible experience trying to get them to repair it correctly or even replace it. I want General Electric Appliances to repair it right or replace this freezer as soon as possible! Maybe whoever is training the service people should come out and use my model for an example in class! So much food lost.

I have a GE Profile with model number PDS22SFFBLSS. The ice maker does not shut off at the proper level. The bin overflows, and several cubes fall out into the bottom of the freezer. When I called GE, the first person I talked with said there is a tray that fits under the bin to raise it up. They then transfered me to Parts. That person told me there was no part like that and I would have to replace the ice maker unit, because they don't have individual parts, at my expense. She said she was sorry, but it was the best she could do.

I purchased a GE Profile PDS22SISBRSS Bottom Freezer Refrigerator in June 2006. Luckily, I also purchased the 4 year extended warranty from Lowe's at the time of purchase. Lately, it has been clicking several times before the fan kicked on. Today, the fan went out. The wr55x10552 Motherboard was bad. This seems to be a known problem with GE motherboards. GE customer service will not back it up after the 1 year expires. Buyer beware!

We purchased a GE Profile Refrigerator on 7/15/06 for $1,537.00 plus an additional $164.25 for two additional door shelves. On 5/29/07, we had to call for service because the ice maker fell off the wall. (We turn it on to fill the ice tray, then promptly turn it off so that it doesn't produce too much ice) Fortunately, this repair was covered under the 1 year warranty. Then, on 12/7/09 we had to call for repair as the temperature in both the refrigerator and freezer kept fluctuating and we had to throw away some food, as we weren't sure it was safe. This service call cost us $318.00 to replace the electronic control module in the back of the refrigerator.

Then, two months later, 2/16/10 we had to call for service again as the door keep beeping. The latch was broken, as well as the glide on the shelf that holds the crisper drawers. (These parts are made of 1/16 inch plastic). Our cost to replace these two pieces was $397.50. We were told that the "replacement parts" have a 5-year warranty. Why didn't the original parts have the same warranty? My husband and I are both retired and we have no children living at home, so the refrigerator is well cared for. We feel it was very poorly constructed and we would not recommend anyone to purchase a GE refrigerator.

On Dec. 12, 2009, I purchased a GE microwave oven, side by side refrigerator (GXHF2KGXBB), washer, and dryer from one of the local appliances store. The microwave oven was not working at all two hours after the technician installed it. The store replaced a brand new different brand microwave oven. On Feb. 22, 2010, the two month old GE refrigerator has no temperature on both sides. I called the repair service and reported the problem. The customer service representative did not think it was a crisis, even when I told her the foods started to unthaw. I asked for next day repair; she said that was impossible.

I called consumer relations the next day to speak to a supervisor. She told me there was nothing she could do about it but have a technician to repair the refrigerator. All I want is to have a brand new refrigerator that will work. I'm the consumer and I paid for the products that should be working instead of having to repair a brand new piece of junk that is only two months old. Does GE ever take pride for their products? And does GE understand what customers' satisfaction guaranty is? I do not care about foods in the refrigerator. All I want is a refrigerator that would work for many years to come.

On Oct. 5th, 2009 we discovered our GE Monogram fridge had been "sweating" into the wall, cabinets and floor that surround this built in appliance. GE sent an adjuster to my home and has agreed to accept liability for the damage this high end defective GE product caused. Electric Insurance determined the repairs would cost $9800 but the contractor bill total was $21,000. The sweating fridge caused black mold to grow on the surfaces surrounding this built in fridge and was not discovered by us until the floor tiles began coming loose in front of this fridge. GE admitted they are aware of a problem with this model ZIC36NANLH.

I believe that GE has an obligation to warn consumers of a known problem with their product. I have sent letters and made many phone calls to GE to resolve this problem. Saandi P. of Electric Insurance is handling the claim. I sent her the repair bills and she says she is looking into it but never calls me back. I sent her the repair bills on 12/27 and have not received a reply. I am asking for help to force GE to do the right thing. I believe GE should do a recall of this known model GE Monogram $6,000 high end refrigerator. Other consumers have this same problem going on and need to be warned. Black mold has made my family sick. I want to prevent others from going through what I did because of this faulty refrigerator. Please help me.

As a result of the fridge "sweating", as GE repair calls it, black mold grew in the drywall behind it, the built in panel and cabinets surrounding it, the tile floor underneath it and two layers of subfloor below that. By the time the damaged materials were removed I was looking down into the crawlspace. The toxic black mold has made my family sick. Nose bleeds, hair loss, and memory loss are some of the ways this hazardous mess has harmed us. The repair bills to remodel the kitchen total $21,000. We believe GE is responsible for our loss.

GE Profile Refrigerator that is less than 3 years old is no longer working and GE has terrible customer service and was unwilling to help.

I bought a GE side by side refrigerator in 02. After about 6 0r 8 months it just seemed not to be cooling enough in the fresh food comp. I talked with a salesman at Lowe's where I purchased it, and he said to just turn it off and let it defrost and it would be ok. I kept doing this off and on. Then a year and half later, I went back to Lowe's and was told it was out of warranty. So off and on I kept defrosting it and getting repairmen to check it. Three said they could not find the problem. Well, I accidentally went to a GE site that our local TV station recommended to go to for a federal rebate. It was here that I contacted GE about my problem with this refrigerator.

They admitted to me that this one was on recall because the doors were defective, but the recall had already expired. The problem is I was never notified of a recall, never heard anything about it. Lowe's was not honest with me about it either. GE offered me a $400 credit on one, but I would have to pay almost $800 more plus shipping from Danville, Va. I did not accept this because $800 was too much for me to pay. What can I do because they did not notify me? I expect more than they offered.

I have a 1 1/2 year old GE refrigerator that has not worked correctly since the day I received it. It is a top freezer refrigerator. The bottom shelf of the refrigerator freezes all food put on it. I had a serviceman come out under warranty who replaced the thermostat and styrofoam. This did not solve the problem. I have since discovered that the meat in the freezer is frozen but the ice cream is like soup.

On the internet Yale Electric describes this problem and lists 4 or 5 things that are causing this. I further went on the internet and discovered 9 pages of complaints about GE refrigerators, many of them with the same problems as mine who have received absolutely no satisfaction from the company. I have sent an email to them but have never heard back from them. I just don't have the time or energy to start fighting with them as I have a very sick husband. As this refrigerator stands now, I have to find an answer. Do you have any suggestions as how I approach this problem? There has been no physical damage and economically it has been the food that I have to throw away when it freezes.

I purchased a GE Profile Spacemaker XL1800 in 2004 for approximately $850 plus install. In 2006 I paid $450 to replace the magnetron. Recently, it began making a popping sound when in use but not consistently enough for there to be a problem until I was boiling water for tea and saw sparks and a small flame on the back wall. I clean my microwave constantly even when it has not been used. I wipe it down inside and out, so I am positive there was no visible food to catch fire on the back wall. It left a two-inch burn mark and then stopped heating.

I called a repairman and it's gonna cost me another $450 to replace the magnetron--again. Customer service is a joke. I will never buy another GE product. I have a 20-year old $59 college microwave I gave to a buddy that is still going strong. I want it back. Now I have to buy a new over the range stainless microwave for my top of the line kitchen. Who can afford to spend this kind of money every few years for a microwave? Make that a clock because that's all it is right now.

I purchase new GE Profile appliances for my kitchen and have had nothing but problems with the refrigerator and dishwasher. The repair service that handles GE has made several errors and missed appointments.

I bought a stainless steel refrigerator over a year ago. The warranty was only good for 1 year and soon after the warranty expired, the refrigerator was not working properly. I was told that I have to replace the computer component which is priced at $179.95 and then labor is an additional $99.05. This price is outrageous for fixing a refrigerator that is less than 3 years old!

We bought our home 5 years ago and GE was the appliance picked by the builder. That was the first problem. The first year, the board in the back of the frig burnt up and GE fixed it. Then it was down hill. The fan in the freezer started to make noise, it whistles. GE said the fan was going bad but wait until it brakes, I would have to pay for that, 5 years now and it still whistles. The auger for the ice maker broke GE said, it was not covered anymore. I had to buy the part and fix it myself. Then the water stopped coming out of the front, I fixed that.

After 3 years, the front door under the controls for the ice and water started to rust. GE said, they would send someone for $80 to look at it and then see how much it would cost me to repair it, I said, "No thanks." Now the water has stopped coming out the front again. It's time to bury this machine and never will I purchase a GE again. Oh, I had trouble with the GE microwave and the GE oven. They also had to be repaired. All this within 5 years. I will replace the refrigerator this year with anything other than GE and the same goes for anything made by GE. I would suggest that everyone stay away from any GE Product.

We purchased a GE side-by-side refrigerator from Home Depot. It was quite expensive. It just stopped working. This will be the third service call in 4 years. This is the second time it stopped working. It is impossible to get a repair person to come to our home. They only come on Tuesdays and Thursdays. My refrigerator went out on Saturday. Did I mention that I have a small child who needs milk and food? Do not buy a GE. The last refrigerator we had lasted 20 years without these kinds of problems!

My 3.5 year old refrigerator went down. I had a serviceman that GE sent out twice to try and repair my refrigerator. He tried various things and charged me almost $300 for the first visit. The second was no charge because my refrigerator is still not useable. GE is supposed to refund me $110 for the part. Finally after the second visit, the serviceman told me that the parts were going to cost over $400 and basically, if GE would not pick up the cost, they should replace unit. I have been calling them and I can not get anything definite out of them. I have emailed, faxed and called.

I have been without a refrigerator for 1.5 weeks. I have a bad motherboard. Apparently, the unit leaked out all the freon and most likely burned out the compressor. The unit basically needs to have all the major components replaced and they are saying the need to look at the serviceman's notes, talk to him and any excuse not to get this resolved. I do not want another GE unit. Just give me some of my money back to go towards a new unit not made by GE, but they don't do that. The unit does not cool and is sitting in my kitchen taking up space. They have had units recalled or free replacements due to bad motherboards in specific units but mine does not qualify.

I have had GE refrigerators for over 20 years, and that worked just fine. I then replaced my fridge with a GE Profile French door with freezer at the bottom. About 2 years now, I already called in service technician 3 times. I could not have the ice machine at first make any ice. A technician fixed that within the first year.

Then it broke again a year later, and then, he charged us $250 for fixing it. And again this weekend, the fridge was not cooling at all. All the food in there went waste, and I feel terrible about that. GE said they can only send a technician after the weekend. Here in Haiti, people are suffering for food, and I threw away 4 gallons of milk, etc., etc., and I feel so guilty all because of GE.

The technician came and said that the main switch board was blown, and hence, repair will cost $300 which I have paid to get it working. I should have read all these consumer complaints before purchasing this fridge. I have all other appliances in the house at least 10-20 years old, and they are all GE and work like a charm. The fridges are not manufactured under the same QA process I think. Really bad on the part of GE. I feel terrible even recommending GE refrigerators to anyone.

I called this service center on Monday, Jan. 11 to request warranty service for my refrigerator which was making a loud clicking sound when the compressor was trying to come on. I was told I would be contacted by a service technician to schedule an appointment in 24 to 48 hours. Having no such call by Thursday, Jan. 14 I called again and was told that the problem had been related to the locator section, but the service provider had refused the request.

I was then referred to a customer service agent who after checking this information told me the request had not been refused but had not been assigned to a technician. He indicated that I would probably be contacted before day's end. I heard nothing! On Saturday night, Jan. 16 the refrigerator clicking awakened me in the night. When I went to check, the compressor never came on. So, in fear of burning my house down, I unplugged it. I have a service policy. I called a week ago while the refrigerator was working and still have not been contacted by anyone and the refrigerator is not working at all.

I submitted the following to GE online customer support: Part Number : GSH25JFRFCC, Part Description : water dispenser, Comments : SN - MH231600. The parts illustration on your website is inoperative, just like the water dispenser on this unit. I've exhausted the troubleshooting guide and wish to review the water schematic of this unit so I can figure out what is wrong so I can fix it. The ice maker still functions as designed. Can you help? Thanks.

They responded and requested I call the parts department. The parts department says they are not technicians and can't help. This is the second fault with this side-by-side fridge. The first fault was the ice dispenser flapper valve seal leaks and causes freeze up inside freezer. I got pretty much the same runaround. Two of my neighbors has the same model and also the same problem(s). GE is expecting us to pay out a fortune to repair a design defect. I looked at the newer models and the design for the water and ice dispenser is completely different. I'm retired and can not afford to have GE come out and perform repairs every 3 years.

I purchased a GE Profile Stainless Steel counter-depth refrigerator in October 2006 through Grants Appliance. In August of 2009, I noticed that it is not cooling properly and condensation is forming on the inside of the refrigerator. The temperature in the fridge is supposed to be 37 degrees. It was reading 41 to 45. The temperature on the freezer side would get up to 10 degrees. GE sent someone out on 8/25/09 to inspect. They ordered a new motherboard. On 9/2, they came back out and replaced the motherboard. The problem never got better. On 10/23, they came out and ordered a fan. On 11/4, they came out, replaced the fan, and ordered another part. They told me that my fridge maybe was too close to the wall and if I pulled it out, the temperature goes down and the problem becomes the circulation. I pulled the fridge out but no change. First thing in the morning, the temperature in the fridge was 45 degrees. In the freezer, it was 8 degrees and there was still condensation.

On 11/10, GE had me call Assurant Warranty customer relations. They set up a non-GE service for my fridge. On 11/13, Fred Appliance came out to look at it and I ordered a touchpad and mainboard. On 11/30, Fred Appliance installed these 2 parts. I left the fridge alone for 24 hours per instruction and I looked at it. On the next day, there were 44 degrees in the fridge and 10 in the freezer. I called consumer relations again and I told them that the problem was still not fixed. They called Fred Appliance on 12/3. Fred Appliance ordered another main board. On 12/14, Fred replaced the main board. On 12/16, the fridge is still not working with 42 degrees in fridge and 6 degrees in freezer. There is still condensation in the fridge. The food has molds.

On 12/17, the consumer relations called Fred Appliance and they told them that fridge is still not working. On 12/18, Fred tells GE that I need a new fridge because they can't fix. On 12/28, GE warranty service says it takes 3 to 5 business days to process the claim. I called on 1/4 and Assurant told me that Factory Service needs to tell them that I need a new fridge. I waited 20 minutes for the guy to put me through to his supervisor, got frustrated, hung up and dialed again. After 17 minutes of waiting, I told my story to yet another person who put me on hold as she reviews my case. I am losing my patience. I have been on hold again for like 10 minutes. I am typing this as I wait. I probably paid $2500 or so for this fridge in 2006. I want one that works.

On 1-11-10, I recently called Grants Appliance to find out how much the exact same fridge would cost today if I purchased it. They told me $3384.00. Assurant told me that they found me a replacement fridge that is the same as mine, which they can order it for me and have it delivered to my doorstep. Who is supposed to inspect and install this new hunk of junk? Who is going to haul away my existing refrigerator? Or they can give me a check for $1998.00. That's not even half the cost of a new refrigerator! Plus, I want to purchase an extended warranty with a new high tech fridge. How am I supposed to do that if one just gets dropped on my doorstep? I am beyond frustrated but still no resolution!

We purchased a GE Refrigerator Side by side model number gss22sgress from Sears. The purchase date was 10/26/2004. We have had to take a protection agreement out on this product after the 1st year for the past 5 years. We have had Sears out 2-4 times a year every year for the same problem, the ice maker and water hose. We are very disappointed in the product that we have had to spend additional $767.90 in extended warranty coverage. Sears repair people tell us that this particular GE model breaks down very frequently to which we agree! It is broken again and we have decided not to take any more protection out on the fridge. We could have bought another one for the cost we have already shelled out. I would like to know if there is anything that can be done. I'm a very unhappy Sears/GE customer.

As like many others I purchased a GE Profile side by side refrigerator in July 2004 at Lowes for $1,974.00. What a waste of money! Between Lowes setting the refrigerator in the house and leaving not hooking anything up nor taking any of the packaging off and the overall operation or should say in operation this has been a bad experience. To make things worse neither Lowes nor GE want to do anything to correct the problems and defective product. It constantly freezes anything in any of the drawers. In the summer the refrigerator part barely keeps anything cold and when you try to adjust the temp it takes about three days to get it to move and when it does everything is frozen.

The drawers broke in a variety of ways, all making them unusable, and after spending an additional $280 for new drawers they did the same thing and the ones that came with the unit so I now have two sets of broken drawers and well over $2,200 invested in a piece of junk. The ice maker is a joke along with the doors and controls. Something needs to be done as GE doesn't admit to anything but keep selling this junk and taking advantage of the consumers. As to doing anything forget it they don't want to know who you are once they close the sale.

We have a new GE built-in refrigerator. It's barely more than a year old. Last week, rather suddenly, the refrigerator started getting warmer, while the freezer compartment got colder. The refrigerator ended up hovering around 52 degrees, while the freezer is around -30. (Our ice has ice on it, if you get the idea.) We called GE customer service, and first, we're disappointed to find they work 9-5 Mon-Friday.

Secondly, the best they can do is give you a half-day window when a repair person might show up. Because of work schedules, it took us days to get something on the calendar. When the tech guy finally showed up, he spent an hour fiddling around, eventually replacing a "temperature sensor" and telling me it should normalize within 12-24 hours. It didn't; nothing changed at all, except for the refrigerator getting a few degrees warmer.

What makes this more frustrating was the subsequent calls back to GE customer service. The rep seemed pretty nonchalant about the $150 in food that was spoiled and all of the inconvenience this has caused, and she had an attitude like it's our problem that we'd need to re-arrange work again for another appointment. She did finally say she'd try to get an "emergency rep" out on Friday. My wife explicitly instructed them to call her cell. No one ever called.

When you spend $5K on a refrigerator and purchase the extra warranty, you expect more. First, you expect the product to work, not break down after a year. Second, you expect GE to treat you like a customer who has spent $5,000 on a product. That includes working weekends if necessary, so a family can store its fresh food. And on that point, they should be writing us a check for our groceries.

It's a miserable experience. Don't buy GE. They deserve to--and no doubt eventually will--go the way of the America car company.

Before I start, I want to let everyone know that I thought I had done my research, but apparently not well enough. My husband and I purchased a brand new GE side-by-side refrigerator in July, 2007. I checked reviews for the product online, and looked for just the right model. Then, we went to Home Depot, and purchased the side-by-side model with clean steel and ice maker. We purposely bought an Energy Star model to reduce our electric bill. We did not buy the extended warranty, because who needs that for a refrigerator, that should last at least 10 years for a cheap model. My parents bought a refrigerator, which lasted for almost 20 years, when I was a kid, and my grandmother had the same refrigerator for over 40. I registered the model with GE right away.

Immediately, I began receiving almost daily emails from GE, urging me to purchase the extended warranty. We considered it, because it only has a one year warranty, but as I mentioned before, it seemed like a waste of money. About 6 months ago I discovered why they push the warranty so hard. My 2 year old refrigerator began making a horrible alien sound. The sound has now progressed to include an interment grinding noise. Apparently, GE makes the refrigerators to last only as long as the warranty, because we believe the compressor is going out! Yes, you read that correctly! A two year old refrigerator is on its last leg. The best part is that our brand new GE dishwasher, which is less than 2 years old, decided to die right before Thanksgiving! I will never purchase another GE appliance again.

I don't know how we are going to afford to purchase brand new appliances again. We saved to buy the ones we have now for a year! I guess GE is making a killing on their appliances, because they must have a very high profit margin with the shoddy craftsmanship, and added bonus of extended warranty sales. All I have to say is stay away from GE Appliances. I am out almost $1,200 for the refrigerator, and about $600 for the dishwasher. I'm now hand washing all of my dishes, which is not only a pain, but it is killing my efforts to reduce water and a electric usage. This was the reason for purchasing this particular dishwasher. I don't know what we will do, when the refrigerator goes out, since we are unable to afford another one.

I feel the product should be replaced since it's less than a year old and they told me NO several times. I had to throw food away and I have an 18 month old son in my house.

My mother is 87 yrs old & we went together to purchase a refrigerator from this company. I have been buying both new & used appliances from them since 1986, in fact when I built my home in 1998 I used them for all my appliances because they were so great to deal with and stood up for their product. Having 'Charlie's Warranty' on a used appliance was like gold. They came out the day you called or the next and were always friendly. The service was always excellent & we never hesitated to sing their praises to friends & strangers.

Because of mom's fixed income, we went to look at a used fridge. I'd gotten a used one there last year to replace the used one I had bought from them in 1997. So we are good customers. Normally we deal with Joe who has been there for 20+ years but he was gone for the day. Wazir M. said he would help us just as well as Joe. Again, we had dealt here before so we trusted that the service would be just as good. We went in the back room where the used & scratch/dent stuff is kept. They had several large and 3 small used fridges. She stated to Wazir she did not like the prices on the scratch & dent stuff because they were too high and the other used ones were too big.

Mom wanted a small one because she is alone in her house and only requires a small fridge. She chose one of the small used ones and was told it was noisy but that within 5 days if she could not live with it they would take it back & try to find her another. This was said by Wazir M. in front of me and a woman that works in the office there.

Within a few days of having it mom called them about the noise because it was louder that what we heard in the showroom and they came out on a repair call. This time she was alone in her home. Neither I nor my Husband was with her. The service man told her he couldn't fix the noise and they didn't have any more used ones. He then told her he could sell her a new fridge and apply what she'd already paid. She agreed to get a new one and the man left. She thought she would have to go to the store & pick out what she wanted but a bit later he came back with another, larger fridge, not in a box and not in any kind of packaging, with a booklet in his hand. There were no stickers or disclaimers or energy ratings stuck to this fridge like there would be with a new one.

When I saw it later that night I thought it was the old one. It has scratches on the side and on the door. I suspect they gave her one of the scratch & dent models we saw there. Mom said he just brought it to the house and when she protested its size he told her "it would fit" and proceeded to bring it in. When I asked her why she accepted it she told me she tried to tell the man but he wouldn't listen to her & she felt intimidated by him plus her food was thawing out all over her kitchen. I must agree, I dealt with this guy when I got my fridge and it needed repair. He is very loud & pushy and has the demeanor of someone that is in a hurry to get to the next job & you are wasting his time.

The man doing repairs is sloppy, uncouth, and difficult to talk to. Since he has been there the service has become shoddy. I needed a part for my fridge & still haven't gotten it. Now my warranty is up they want me to pay for a visit. Anyway, shortly after getting the new fridge mom discovered that the door squealed when opened & wasn't sealing properly. Her food was getting ice crystals on it. My mother tried to call and talked to Wazir and he told her she had to call GE that they were the one to fix that.

She called GE warranty and they told her that on that model they only warranted the major components and she needed someone to come and level the fridge so the door would seal properly. They advised her that the company she bought it from should do it. She then called back to Castleberry's and Wazir told her that they were not responsible for leveling the fridge, to call GE. The people from GE took pity on her and sent someone to check it over and tried to level it for her but reminded her that this was a onetime thing. The door still squeaks like a horror movie.

While talking to mom this Wazir is also laughing at her and treating her like a child. He make snide comments and won't listen to her. This has been going on since October. Mom is old & fragile but not stupid and that's how he is making her feel. These people are now refusing her phone calls and will not try to rectify this situation. To make things worse, we were at Lowe's & saw a similar fridge with better amenities for almost $200.00 less than she was charged.

GE Profile Refridge does not maintain temperature. Like ALL of the complaints seen on the web, the GE Profile is designed to fail and cost the owner thousands of dollars in repairs, let alone potential health issues caused by unknown defrosting/refreezing of food caused by the units inability to maintain the desired temperature.

It is obvious from the postings that GE is well aware of the manufacturing problems but refuses to help the customer. There is obvious need to RECALL the refridge/parts as a mfr defect can lead to salmonella poisoning and death of its owners. Failure of GE and the CDC/Consumer Protection Agency only highlights their complacency in this problem, and hints at criminal conduct.

Three year old 25 cu ft side by side refrigerator decides to freeze up the water line to the in-door water dispenser. The settings were set by the tech that delivered and installed the unit, by the way. Had to have an after market heating device installed on the unit to negate this problem. GE doesn't think they should pay for this.

My 4 year old Hotpoint refridgerator had quit dispencing ice, then the water stopped dispencing, the lights quit and finally it had quit cooling or freezing food. I read all the consumer complaints about this issue I could and decided that it must be the mainboard in the unit as it was simular to most all of the complaints I had read. I build computers as a hobby so I am no stranger to replacing motherboards. So I borrowed the money to replace the one in my fridge. Everything is now working as it should. I called consumer affairs at GE and made a complaint about this issue.

I spoke with Linda who was nice and professional, However I was told that since I am not a technician, nor did I call one to come diagnose the issue, that I would not receive a refund for the price of the Mainboard. I explained to Linda that I am fighting for Disability at this time and I did not have 75 cents or even $75 for a tech to diagnose the issue and that My wife and I only exist on $340 bi-weekly since I can no longer am able to work. In short I was told they would do nothing about this issue and that their is not enough complaints to issue a recall on this product. I beg to differ. If there is over 100 issues with this unit in a 6 month period of time on any product made, there should be a recall issued. As a result I will no longer buy any product from GE or it's sub-brands in future purches, and I certainly ask the public not to do so either as this is not only an issue of money but an issue of public safelty as well.

GE Frigerator - 2 years old - compressor burned out due to a faulty part. The refrigerator is unrepairable. After two years- I need a new refrigerator. THe warranty was a ONE YEAR. TOtally unacceptable.

I have a 21/2 year old GE Profile side by side stainless Steel Refridgerator. The fridge starting freezing everything inside so I called GE and they came out and said a Fan Motor had gone out. So they replaced it and charged me $353.34. The very next day it was still freezing everything, so I had the GE repairman come out and he said a Temprature Sensor went out so they replaced it at NO CHARGE.

The very next day water condensation was all over the wall on one side of the Fridge and there was a big pool of water at the bottom of the fridge and it was running out all over my kitchen floor. I had the GE repairman and their head technical guy come out and after tearing the fridge apart they could not fix the problem. In fact told me the fridge is not reparable. This is due to a Manufacturing defect and GE will not honor it and replace it.

Instead they told me they would credit me the $353.34 I paid for repair toward a new fridge. They also told me that it will cost me $904.00 for a new one. However there is no comparable model avalible and the one closest to this kind is in production and is currently being made. This is what I was told. This is almost a brand new fridge if you look at the expected life spanm of a fridge.

This is a $2600 dollar fridge that is worthless in 2/12 years and GE will not stand by their product and it is what I consider the definition of CONSUMER FRAUD. So now at best I am out $1000 dollars for a new one. This is outragous and I am shocked that this Company is allowed to due this to people all over the country and I have read all the Consumer Complaints.

GE will not stand behind their fauly defective product and then wants me to buy another one. And Jack Welch the past CEO gets financial rewards for the rest of his life under the GE Golden Umbrella and over $50 MILLION DOLLARS, company jet, ball tickets for life, pent house and so on. This is why the FRAUD is being perpatrated.

Unfortunately, the product has not performed well because the water dispenser line freezes due to defect in manufacturing of the door. The insulation foam inside the door has collapsed and this causes the water dispensing line to freeze (as per the service technician that costed me $84). I am disappointed because of GE not taking the responsibility to fix this defect on the refrigerator and expects consumer to pay for this replacement closed to $500. I have had huge investment on GE appliances at my home on Refrigerator, Washer, Dish washer, Ovens and Cooktop, trusting the brand and now disappointed on GE for not standing up and fixing the defect on a Refrigerator when they should be lasting for at least for 10 years.

I have a concern about a product in my home. It is my GE Monogram refrigerator. About six months ago the water that was coming out of the filtered water dispenser started to taste bad. I changed the filter, it still tasted bad and then I realized the fridge was leaking. I had someone com out to service it. The water hose got hot from just the heat from the motor and eventually became brittle and cracked in the spot that heated up. every time I fill a glass of water now it starts to come out cold and then there's a part of the water that's hot and then it's cold again and once again the water started tasting bad even thou I just changed the filter. If I dump out the first cup; it taste slightly better.

Please let me know what info you may have about this matter.

Purchased a GE side by side in 2005. The board fried just after the warranty expired and GE reimbused us part of the expense of replacing. The fridge just died again, 12/13/2009. Don't refrigerators last longer than four years these days? GE, replace this fridge because it is defective since day one.

I bought a new GE Profile Refrigerator (FSS26nstss) about 4 years ago and it didn't work from the 1st day it was delivered. I have since thrown away 4 complete stocks of food at a cost of approximately $900.00 of which GE has sent me $125. They have tried to repair the box with first-A totally new right side door(defective molding they said). 2nd- A new on off switch on the right side door. 3rd- a new circuit board--And 4th- Just this week, they taped another piece to the inside door (service guy said he was not sure this would fix the problem). From the start, the dealer said I would have to deal with GE about all my problems. GE is the worst company to deal with. I was told that the 3rd time I had to throw away all my food, GE should have given me a new Frig. I will never buy another GE product again. Please" Help" me if you can.

Ever since it's purchase we've experienced the "Through-the-door Water dispenser" freezing up. We've turned up the thermostat, packed the freezer full to no avail. The repairmen we've had (Not GE Certified per GE answer to our complaint)all agree that GE knows about this manufacture flaw. When the foam is "blown" into the freezer door it causes the water delivery tube to be pushed up against the inside plastic liner wall of the freezer door. Hence , with no insulative foam between the tube and the inside wall of the freezer door the water freezes frequently. One can remove the door, let it sit in the sun for 45 minutes, the ice melts and small chunks of ice tube size fall out. The dispenser will then work until the next day, for it freezes over night. Even appliance parts dealers know of this Manufacturer Flaw. We demand a "work-around" or a new door. GE Counts on we consumers to just give up, 'cause it's hopeless to fight "The GE Corporation" Our family paid extra for the GE name and the "Through-the Door Water Dispensre. Where is the justice in this issue?

I bought a GE Fridge a year ago model psw23pswa ss one month aout if warranty it died ,I called Ge repair service he took the panel and said the radiator was damaged ,in other words sears had sold me a defective fridge,I paid $1100.00 a year ago and now they are telling me I am out of luck

Model GSL22JFTABS SN RL23437 Lost food, time, and money for service calls.

We purchased a GE Monogram stand alone Ref. and Freezer in 2004. This wa part of a new kitchen and addition to our home. The combined price of these two units was in excess of $7,000.00. We thought we were buying the best. Ya, right! From day one we had problems with the Ref. The door would not seal hence, the unit would not cool. The GE answer? Replace the door. The door was shipped to our home in a 7' tall X 4' wide wooden crate. Which we had to unload. GE showed up, unpacked it, installed it and left. We had to get rid of the crate. Wasn't part of thier job description.

Anyone who has lived through this knows what is involved here, unload the fridge, re-load the fridge and this is after you have packed everything that was in it, in ice and coolers. Well, that was not the problem. It still got warm. Another call to GE and we were told it must be the gasket on the new door. One week later, a new gasket shows up packed in a box.

We call GE, they tell me I can install it myself, Ya right. We called the appliance store we bought it from to install it and, come to find out, it was never leveled properly when it was installed and was racked. We thought all of our problems were over.

Then the mold started. It was all over the shelves, the condiments on the door, everywhere. Another call to GE. This time we were told, #1 Our house must be dirty. #2 the unit is too close to the cooktop. The guy is lucky he got out of our house after saying that to my wife.

I happened to run into a woman who lives in my town at a Home Depot. She was looking at appliances, we started talking and low and behold, she has the exact same Monogram set-up we do and, yes she had the same mold problem we did. Only difference was, GE solved her problem. I guess the fan that was installed in our units did not move enough air, they installed a bigger unit and, no more mold.

When I callrd GE, I was told I did not know what I was talking about and that was crazy talk. I called our appliance store and spoke with the service manager. He looked up the part number of our fan and compared it the fan installed on newer units. Guess what? The fan was replaced with a higher CFM unit in 2007. He ordered it, installed it, no more mold.

All seemed well for the last year or so until 2 days before Thanksgiving. It was warm again. We called our appliance store, they a service guy out and he told us it was a GE issue. GE said they be at our house on 11/30 between 8:00 and 5:00. They showed up at noon.

Turns out we need $600.00 in parts and all the freon leaked out. Problem is, they won't be back until Monday of next week. Another week with coolers.

We mentioned to the GE guy that we must have a lemon. He said GE does not sell lemons. I wonder if he knew we weren't talking about the citrus kind? Now we get to wait another week and wonder where all that freon went.

I have a GE Refrigerator [GSH22JFXAWW] It has been worked on many times 6-8. and its not even 1year old its just keeps doing the same thing over and over again. I even dumped dispencer 2-3 times a week and it shorted out again a&e repair has suggested GE replace it but they refuse and are using me as a guinne pig to try and figure whats wrong I have a bad appliance that will be out of warrenty soon then is it even safe to be in my house.unkown because they don't even know what's wrong I have a case no 10013253 My house smell like electical wiring being burnt I would not complain if it was 10 years old but it has been worked on many times and it isn't a year old yet

I bought a brand new GE Monogram in 2007. My fridge stops cooling off every year, with having to replace the same unit (condenser)...Everytime, it takes a week or so to get someone home to fix the issue...I am sick and tired of this...I asked repeatedly to replace my fridge because I got a lemon with no response or call back...

I Bought a refrigerator at home depot on 9/25/09. from day they delivered my new G.E refrigerator to my home the ice maker has not worked properly. And have three service technicians out, ice maker still not working right. called customer relations several times. cant get no help. they said there is nothing they can do. I buy bag ice every third day. I just want a refrigerator that makes ice.

The refrigerator FREEZES food - I've had the local repairman out several times and spent $100's to remedy the issue - but it still FREEZES the food in the refrigerator. Hundreds of dollars spent in repairs and hundreds more wasted on food that had to be thrown out because it FROZE in the refrigerator

I purchased a GE Profile Artica in June 2006. I've had nothing but problems with it since I got it. The issues have been mainly with the water filter. It was serviced a couple of times, however, now it is out of warranty. The water filter is not working again and cracks have started to form inside the refrigerator. When I purchased this refrigerator, I purchased it for the "GE Profile quality" that I was told was so great. And was told that it should last at least 8-10 years, which is normally how long refrigerators are good for. A GE repairman came to my house to service it the other day and it deemed it unrepairable and said it was dangerous because of the cracks in it, that someone could get hurt, which I have already cut my finger on. He called the GE Service Center while he was at my house and relayed this information to them. When a GE rep called the other day, they advised us that they would give us a new refrigerator for $750. Then my husband asked for a supervisor and she said she would drop the price down to about $450. I refuse to pay anything for this. A 3 yr old refrigerator should not be in this bad of shape, especially this brand.

I have a 4 year old GE Refrigerator that I purchased in September 2005. Less than a year later, I was having problems with the freezer. My food getting freezer burn, my ice cubes disappearing in the ice tray, ice crystals in my ice cream and other foods, etc. They sent a repairman, who immediately knew what the problem was, said it was a manufacturer's defect, and replaced something in the freezer area.

It worked fine until about 6 months ago (4 years later), when it started doing the same thing to my food. Everything smells like freezer burn, and I can't keep anything in there or use anything because of the poor taste and smell. Yesterday, I had arranged for a repairman to come, thinking he would just replace the same part that was replaced 4 years ago. But no.... he calls a "tech line", and tells them my problems, and they tell him to tell me to "rewrap my food" when I bring it home from the store. That was all they intended to do. No repair, nothing.

The repairman leaves. And I'm still stuck with a refrigerator/freezer that smells up and wastes my food. After calling the Customer Service line, they tell me that the "tech person" knows what to tell the repairman, and that there is nothing else they can do. Now tell me, how do you "rewrap" a container of ice cream, or ice cubes, or popsicles or bread? I can't believe this is how they treat their customers.

The only economic damage is that most of the food in my freezer (anything older than a month) is not worth eating because of the freezer burn and ice crystals on it, and I will most likely throw it out eventually. AND I have to buy a new refrigerator less than 5 years after I bought this one. I will NEVER buy another GE products of any sort as long as I live.

The icemaker in our GE refrigerator (mode #GSS25JEMD CC) has broken we have found plastic shards in a glass after getting ice cubes. Contacted GE support using their web site. Finally received a call saying this was a know problem and the only thing the could do would be to give a few hundred dollar credit towards a new comparable refrigerator. The refrigerator costs around $1,500 so GE's fix to the problem will cost us at least $1,000. I told the person this was unacceptable and I asked if there wasn't someone else to talk to. The person said this is all GE can do and then ended the phone call. Is there anyting we can do other than spend $1,000 on a replacement unit?

I recently purchased a spec home in which all kitchen appliances were G/E. It has been a little over 1 year and the only appliance that works properly is the stove. The dishwasher barely washed, the bottom freezer fridge has had 2 mother boards replaced at $400 a pop and the Convection Oven stopped rotating. If you purchased a G/E appliance...YOUVE BEEN SCAMMED!

I purchased a G. E. refrigerator three years ago. The refrigerator died on me November 3, 2009. I first asked G. E. if someone could walk me through the problem. The representative said they didn't have anyone to do this. I know they have had someonre to do this in the past. The representative told me that there would be no charge as the refrigerator was less than five years old. But when the technician came to my home she said it would be $289.00 to repair my refrigerator.

I was dismayed and upset at their deception. I am a retired senior and certainly didn't have the money. I had to pay the G. E. technician $91.00 including tax for coming to my home. This is an exorbitant price for a service charge. I would certainly question the ethics of this amount to charge consumers. I would not have had them there if they had been honest when I called them. At least I wouldn't have had to give them a gift of $91.00 which I couldn't afford.

If G. E. purports that that they did not withhold information possibly to get me to use the service it will be outright false. When I questioned the technician about the bad information she was defensive and quickly said if it were the compressor there would not be charges.

Purchased a new GE refrigerator with top freezer. The ice maker basket is not the correct size and the ice can never reach the lever to cut off when full. As a result, the ice "dumps" out all over the freezer. I have to constantly "watch" ice maker and remove basket and dump overflow. GE service has been out and verified that the ice maker and basket are correct for this unit, and that it is a factory installed unit.

GE Consumer Relations department has admited to this being a design flaw, but flat refused to help in any way, even after I filed a formal complaint and requested I be allowed to return this unit for a different model that would WORK correctly. I only wish I could get my old refrigerator back. The only reason it was replaced was to go to a larger size. I feel like I threw away over $1,000.00!

I had purchased my GE Monogram refridgerator 2004. Within 2 years of my purchase we started having issues with cool air leakage from the freezer. We called, and scheduled a technician to come out and make some adjustments to the freezer door.

August 24, 2009, we went on vacation for 5 days, we arrived home on August 29th and the fridge stopped working and all the food was spoiled. We called and scheduled a service call for September 1st. The temperature kept rising and for fear of fire, I shut the fridge off.

September 1st, the technician came and was rude. He told me I should never have shut off the fridge and now he will not be able to diagnose the problem. If this was such an issue, when scheduling the service call, the customer service representative should have told me not to shut off the fridge. I told him no one told me not to shut it off, and his response was, well no one told you to shut it off.

I scheduled another service call for September 4th. The technician came and told me a part had to be ordered and another service call will need to be rescheduled, and it would require 2 technicians.

September 11th, the two technicians came and told me the wrong parts were order and other parts will need to be ordered.

September 18th, parts were replaced.

October 9th, fridge stopped working and another service call was made.

October 16th, the technician from September 4th came back, and said the original part that he had ordered was not replaced. I told him, the two technicians that came said it was the wrong part. He reordered the part and told me he had scheduled for two technicians to come on Thursday, October 29th. My husband stayed home, and no one showed up. He called customer service, and they told him we were on the books for October 30th.

October 30th, only one technician showed up and again said the part that was order was wrong. He also stated that he would need another technician to come in to help him. He scheduled for November 2nd and my husband expressed how both of us work and what time did the technician think they would come on November 2nd. The technician had stated we were not going to be the first in line; therefore, around 11:00 am.

November 2nd, my husband leaves work and arrives home at 10:15, where he sees a note stating the technicians had came but left because no one was home. My husband calls Customer Service and they said we would have to reschedule the appointment.

I proceed to call, because I am so frustrated at this time. I had asked to speak with a supervisor and the customer service representative proceeds to say she is the supervisor. I told her, never had I called GE customer service and a supervisor would answer the phone. She proceeds to put me on hold, in which she never comes back on the line. I had to hang up and recall.

The customer service representatives and technicians appear to be unconcern with their job security, obviously they think GE is such a large organization and they don't need to fear for their jobs.

I am extremely frustrated, and something needs to be done about these people that are employed by GE. I will never recommend GE products to anyone.

I am seriously thinking that with all these complaints, a civil suit can be proceeded and quite possibly successfully.

attempted to obtain service on a refridgerator under service contract -person went into great detail trying to get me to determine what was wrong with the appliance -advised it was leaking heavily - stated he could have someone out to look at the problem next friday (this is early on monday morning) would offer no other alternative

I bought the latest, greatest GE Profile refrigerator from Sears during Feb. 2008. From the moment it arrived, we began having problems with the ice maker. Sears came out and replaced the ice maker once, but the technician told me then that that visit was his first time ever to see our model of refrigerator, much less work on one. Problems continued with the ice maker. The tray holding the ice cube bucket continued scraping and dropping metal particles into the bucket with each pull. And one can't get ice out without pulling the tray.

Another aggravating inconvenience is that the ice makes can't shut itself off when the bucket is full due to a poorly designed system. Of course, by the time we requested help form Sears again, we were told the warranty had expired less than a month earlier, so they wouldn't do anything. After much negotiation with Sears and GE, finally GE agreed to pay half of the repair expense. Paying anything seemed unjust, but it was better than nothing.

However, six months later, we still have the same problem with an overflowing ice maker that can't shut itself off and metal particles still dropping in the bucket. At the time the second repairman made repairs, he validated my suspicion that the design was simply bad. The second problem that has forced me to publicly scream my complaint about GE Profile refrigerators is the design of the shelves in the door. I have to keep my shelves taped into place because with normal pull to open the door, the plastic shelf falls off and jars fall to the floor. My third jar of mayonnaise broke just 5 minutes ago! And this one had never been opened. I'm sick of this less than two year old refrigerator, and I can promise that I will never buy another GE refrigerator as long as I live. And trust me, with the longevity built into refrigerators these days, I will be buying several more in my lifetime.

We build a new home in August 2002 and purchase all GE energy saver appliances. Now the seal around the refrigerator is compressed and will not hold a good seal. When I checked on the replacement cost of this seal it was almost $170. This is ridiculous since the cost savings is zero. Only two adults live in our house and we don't get in the refrigator often. Just a warning, if you want economy you have to pay for it. We wanted to do the right thing but now we are paying for the high replacement seal. I guess they don't make long lasting refrigators like they use to in the good old days.

We have an extended service contract on a 3yr. old ge refrig. model #gts18dpwrww. It started making a loud knocking noise. After 3 service calls and many conversations with the service warrenty people and ge their final answer is its a normal noise. Nothing can be done about it. The noise was described by the serviceman to ge as a woodpecker trying to get out. This is not a noise we can live with. We will have to purchase a new refrig. Doupt I'll get a refund on my service contract.

Bought a new GE Profile refrigerator 15 months ago. Has never made enough ice to fill 2 large ice tea cups. dealt with it until water started coming out of the freezer box into the fridge. Called GE last week and a tech came out and said before really looking into the matter it was the power supply board and the Main circuit board. Parts were ordered and a tech came out yesterday to install. He asked my wife who said it was the main circuit board which she replied it was your other tech who came out last week. He put them in and wanted to charge us $500. negotiated down to $300+. 24 hours later we ave the same problem and GE Cares said we have to go to there consumer affairs division to see if we get our money back. The tech who installed the circuit board said it has a 5 year warrant on the parts only. Why wouldn't there be a 5 year warranty on the main circuit board when we bought the refrigerator? i will give them one more shot at fixing this. after that gloves are off and its war. I have a better story about our GE profile Microwave that had to be repalced 3 times in the first 2 months we had it.

I called GE today and they said that they would sell me the part at cost but would have to pay the labor cost. The part would not come for 3-5 days. Very aggrevated with GE customer service. I was told they changed the part number and the women at GE said that is a good indicator that it was a faulty part. GE faulty part buy my problem and my wallet that had to fix their poor workmanship. Bad food and much aggrevation and I had to pay for it.

My GE Profile top-of-the-line counterdepth refrigerator started acting up with machine gun-like noises before the first year was up. Since it was intermittant we didn't call for service then, but decided to take an extended warranty, a step we never take. Soon the noise got worse and a technician came to fix it. A few months later, the noise reoccurred and he came again to do the repair on the same problem. This time it was fixed. That was just the beginning. In the 3 years we've had the refrigerator, costing us $3,000, we have had the temperature fail at least 3 times, with main compartment temperature going up to 85 degrees.

After 2 repairs and a diagnosis of the main motherboard failure, he deemed it a faulty light switch which kept the light on even when the door was closed. Our ice maker has never worked properly and has been replaced to no avail. The few ice cubes we get melt, drip, stick together and shut off the ice maker before there is enough to fill a pitcher for iced tea. We have had the door gasket replaced twice, the thermostat adjusted, the icemaker itself replaced, a loose wire never connected fixed. After all that, the temp. in the frewezer went up to 22 degrees overnight and we had to throw out all the food.

A refrigerator is an appliance that a person must be able to rely on.

We cannot go away even overnight without worrying about our food. I can't keep too much expensive food in the freezer. More than once or twice we have had to pack up the contents of the fridge and freezer and distribute it to neighbors, etc.
GE has told me that if a tech deems it unrepairable they would replace it. Well, the same tech who has been here about a dozen times did that, but GE must now report it to the extended warranty claims department and they refuse to do it. They say since it is under an extended warranty (purchased from GE), they aren't responsible. The warranty company cannot replace an appliance they don't have.

I cannot get anywhere because they keep passing me back and forth blaming each other. I am still without a reliable refrigerator. I have been a GE customer for 40 years. NEVER, EVER will I purchase any GE appliance again. Despite what they say, GE DOESN'T CARE!!!

We purchased our GE Profile Fridge in Jan. 09. In the spring, we started noticing that our food was FREEZING in the fridge section. We have had repairmen come out three times. Each time saying they had to order a part. So we would wait, our food would freeze and the problem would continue. After months of not being able to use our fridge properly, we asked to replace the fridge with something that worked. They said we had to wait until the part that has been ordered arrives to see if the problem resolves. As well, even though we have been asking nonstop to get the problem fixed, SEARS said it is now too late to get it replaced. We now have to wait another month for the part that is on back order to arrive so that we can see if that will work. In any case, if the part does not arrive before the year is up, we are totally out of luck because the warrenty will be up.

More of the same. I purchased a GE profile 2 1/2 years ago. This past August, I woke up to find my refrigerator temp. to be 47 degrees. I did not take out an extended warranty with GE but had one with PSE&G. Took them two weeks to replace the fan which they said caused the problem. The fan worked for three months then the same thing happened, the refrigerator would not keep cold. Called PSE&G again, they told me it was a problem with the sealed refrigeration system.

Since that is covered under our five year warranty, I called GE to come to fix it. A repairman shows up only to tell me that it is NOT the sealed system, rather it is a defect in this model which GE knew about and that I need an "ICE CAP" and a new assembly with fan. I called PSE&G to ask if they covered this and they said they never heard of an ice cap and that it is probably not covered. GE wants to charge me close to $600 to repair this.

I have been without a refrigerator for two weeks now and still have no answer as to what the problem really is. It would not surprise me if GE is lying because they want to charge me. As it is, they insisted I pay $100 just for them to walk into my door. I refused to pay and told them to please sue me. I would welcome seeing them in Court at their expense. I find it disgusting that GE knows of a defect in their refrigerators, yet allows their consumers to purchase the product without even attempting to notify the consumer of the defect and repair it free of charge. BUYER BEWARE OF GE--NOW I AM.

So I am trying to fix it myself. I have disabled the water line and no bulb in freezer side. No ice and no water. If I can get it to do the basic function of freezing and cooling food I'll be pleased. And then pay $50.00 to have it recycled by my local dump. I want the manufacturers to pay to dispose of their crummy products not me! Please let me know if there is a consumer movement for this-I want to get involved

seemes to be "GE Icemaker Kit IM6".

In these nicely removable icemakers, strong plastic tines rotate the ice out of the tray, and flimsy plastic tines keep the ice from going back into the tray. In both of our fridges, the rotating tines had caught one or two of the static ones and gotten stuck.

The whole icemarker and the static tines are easily removable, so we pulled 'em off and put 'em back on right. Now it rotates ok and fills with water. No idea how long it'll work this time....

We got a new GE profile refrgerator model psf26ngwc. While we were away the water filter froze and broke. This caused extensive water damage including ruined drywall and floors. The Sears repairman says this is a common problem. 30,0000 dollars worth of water damage.

Resident saw black smoke coming from refrigerator cabinet when she got up to make coffee this morning.

I have a 22 inch General Electric Bottom Freezer, Refrigerator appox. 4 years old. Have had the mother board and fan replaced about 2 months ago and yesterday the refrigerator temp went up to 59 degrees. the freezer seems to be working. Due to the weekend I couldn't get a repair man and the store that I purchased it from said they wouldn't be able to do anything until next week. Went to Lowe's today and purchased a Samsung. I have had it with G E.

GE profile frig. fourteen months old and ice maker not making ice. It does sound like a little person is in the unit hitting a bat against the walls. $2400 and I need a repair person. I wish TOYOTA mabe appliances

I need help. My GE Monogram model zic36NALH fridge is sweating from the rear panel causing black mold to grow on the drywall and surrounding cabinet and floor. The fridge runs very very cold and since it is a built in appliance the condensation that is produced by the cold was absorbed by the drywall, end panel, cabinets and tile floor around the fridge.

When the contractor pulled out the fridge to see where the water was coming from he found that the back of the fridge was wet and the drywall covered in black mold. The GE repairman was called and when he came out he said this model has a problem with "sweating". He said I need 3 heaters installed on the back outside to stop the fridge from making this water damage. The cost for this would be 865.00. WE are talking about a 6000.00 appliance.

I should also mention about 5000.00 worth of damage to my dream kitchen caused by this faulty appliance. It appears there are lawsuits because of excess moisture problems in thid model. Physical damage done to my kitchen has so far totalled 5000.00. The drywall, end panel, cabinet and cxeramis tile floor has to be taken out and replaced. All the cabinets and appliances, sink included have to be torn out and reinstalled after the floor is replaced.

More importantly I believe the heath issues I have are a result of this faulty fridge and the mold problem that resulted. My kitchen has to be redone. I am not very happy that GE wont work with getting this problem resloved. Please help me as I dont know where to turn for help.

We purchased new appliances when we built a new home in 10-2007. The GE Profile refrigerator Mod #PDS22SBSBLSS just stopped working today. We did not purchase the extended warranty. As with another post the circuit board is bad. The cost to repair $320.00 I am thru with GE. When building homes in my other life we always used GE products. Im selling my GE bonds this week. I'll never darken there door again. Any product that fails in less than 2 years is in my opinion a POS.

Online searching has revealed that this is a very common problem with GE refrigerators.

I will not ever buy a GE refrigerator again. I had two refrigerators before this over the last 25 years and never had this kind of repair work required. For the price paid, I consider this refrigerator a lemon!

Terrible product and service. Refrigerator compressor broke after 3 years. Just past the warranty. Had it replaced (not inexpensive) and now just 1.5 years later, the refrigerator is making frightening noises and is unable to keep food cold. I will never, ever buy a GE product again. It is unconscionable that they exist and turn out such abysmal products and service. Shame on your GE.

We moved into a new house in Aug 2002. All the appliances are GE! One year after we moved in we noticed water on the floor near the refrigerator. My husband thought It was because the door had not been closed tightly. We called GE and they said they would send us a new gasket--no charge--for us to put on. From time to time I noticed the food in the freezer part was not completely frozen. I turned up the temp thinking it wasn't high enough for a full freezer. Four weeks ago (our refrig has just turned 6 years old) we had a repair person out to fix the ice maker--it made ice but wouldn't dispense from the door dispenser--there was ice crystals on the ice maker and on the food immediately below. We were charged a servie charge plus parts totaling $283 for a new ice maker.

Two week later we called for the same problem. The second repairman told us it wasn't the ice maker...it was the refrigerator doors. The model we have was made in China and the wrong insulation was used. He told us the doors needed to be changed. He also told us there was a "recall" of the doors that ended several months back and we would have to pay for new doors. My husband made several calls over three days.

We were told we were out of luck, the recall date was over and we would have to pay for repairs. The final deal was, they would return the cost of the new ice maker minus the service call. They (GE) would give us a choice of buying a new refrig and we would get a $400 credit to the cost or we could buy new doors at the cost of $458. They told us the total cost of new doors included shipping and instillation!

Well today (Oct 1, 2009) my husband waited for the service man to come. The technician told him it would cost $275 to put the new door on the appliance! My husband said no way and spent the next three hours being bounced from one person to another until someone in authority finally said there would be no charge. My husband called the technician and he said yes, he got the message but it would still cost $75 dollars for the service call. My husband told him to call his supervisor back and get approval because there isn't suppose to be any additional charge of any kind.

Tomorrow, I will be on the phone again to see if this can be straightened out. I need to point out, when this first started, the first thing the service person told us was the charge up front for the initial call for the ice maker. When we finally decided to get the new doors and they quoted a price, which included delivery and instillation. We asked why we were never notified about the recall--we were corrected that it wasn't a recall because a recall means it's mandatory to notify everyone with our model refrig. They only changed the doors on the people who had complained and had a service call on the books about the model.

Incidently, GE discontinued the model citing too many problems! We are still in limbo. They have not returned the origional cost $283 of the ice maker--it froze over due to the faulty insulation--My husband is very upset at this point and his blood pressure is up. We have already paid $458.95 for the doors which sit in our living room. So our cost so far, besides aggravation, is up to $741.95 and we still don't have a repaired refrigerator.

I will call again tomorrow because my husband is too upset now and see if we can get this done without an additional charge. Our GE Microwave fan does now work on high--but at this point I'm not even going to attempt to deal with these people. I can survive with a one speed fan.

Upon finding that my GE refridgerator needed a specific part to keep the water supply line form freezing I contacted custoemrs service - apparantly they will not sell parts unless a service person is now paid to make a visit.

I am so steamed after reading about all the problems other people are having with their GE refrigerators. When we remodeled our house seven years ago, we purchased the top of the line GE Monogram 36" stand alone refrigerator (the one that the Today show has in their kitchen). Including the stand alone freezer, we have 72 inches of fridge/freezer space. The problem is that EVERY year since I got this piece of junk, we have had a GE tech come in to look at it because of problems with refrigeration. While it was under warranty it was no big deal but since it has been out of warranty for the past two years, every time the tech comes, its $100.00 to look at at. And what really ticks me off is that it is the same problem, the coils in the back of the fridge keeps freezing into a block of ice and the fridge won't keep cool. So far, they have changed the defroster/heater, the coil, the evaporator and who knows what else.

This last time takes the cake. I called in service on 9/3/09 and the tech came out and said that the tempature coil had to changed. I told him that this was changed last time but he said no, they only changed the evaporator cover. Whatever, it just wanted the stupid thing fixed since I cannot use the refrigerator at all. So my appointment was for Thursday, Sept 10th. A different tech comes (Kevin) and said the initial tech (who does not do the repair but just diagnoses the problem) was wrong, it was not the temperature coil but the compressor, which thankfully was still under warranty. He ordered all the parts and was scheduled to come on Thursday, 9/17. GE, however, had us down for 9/16 so we had to cancel that appointment since we scheduled everything to be home on the 17th. We rebooked for Tues, 9/22. GE calls me at 8:30am and says this job requires two people and one called in sick so they have to reschedule. Okay, what can you do.

We rescheduled for Thursday, 9/24. My husband took yet another day off to be home. The tech arrives again and said they didn't send all the parts, they are missing one part which he has to order again. By this time, I was ready to throw this fridge out with the garbage. They rescheduled for Monday, 9/28 (that's today). Well, this morning at 8:10am, they called again and guess what? Someone called in sick AGAIN and they have to reschedule for Thursday. We asked to speak to a supervisor but there is no supervisor at the location. This is it, I am NEVER buying another GE appliances again. My husband and I own a kitchen and bath design center in Manhattan, and let me inform GE that I WILL NEVER RECOMMEND NOR WILL I ENCOURAGE ANY OF MY CUSTOMERS TO BUY ANY GE PRODUCTS.

I purchased a GE Profile refrigerator on July 20, 2006 from Lowe's Home Center in Murfreesboro, TN. We paid $1962.63 for it. We purchased a one year extended warranty contract for an additional $67.12 that expired on 7/26/2008. One year later we noticed the temperature was slowing rising on the freezer. I felt the outside of the box and it was exteremely hot, prompting me to turn it off so as not to burn my house down. I initially thought it would be some kind of cooling issue with the unit.

After talking MANY times to GE as well as Lowes, I came to the conclusion that they were unwilling to give me any concessions on having it fixed. After the third day of not having use of my refrigerator, I began making calls to service companys trying to determine what might be wrong with the unit. I finally narrowed it down to a bad condenser fan or a bad ASM main control board. It turned out to be the latter, which cost me $273.22.

I called the Manager at the Lowes store to let him know what it ended up being and he graciously offered to split the cost of the repair. I then called GE Consumer Relations (joke) to let them know and find out if they would do anything further since this unit is only THREE years old. They took my complaint and said there would not be any further follow-up. I am extemely displeased with this type of customer service as well as how they do not ,first of all, build a product that's reliable and then do not back up their product.

Also, trying to get warranty work done was a complete joke. I was told there was not factory service technicians within 50 miles of my house or in the Nashville, TN area for that matter. I also just found out from the service man that a small plastic piece, approximately 2 inches long that helps keep the door closed, that broke off one of the doors several months ago for no apparent reason cannot be replaced. The entire door has to be replaced at the cost of $600.

Again, more proof of a cheaply made, inferior product that costs a lot of money. We will not be buying anymore GE products with this kind of customer service/care. GE does not have any concern for the customer, only making the sale. Loss of use for 3 days and $273.22 for the repair minus $136.61 from Lowes for a total of $136.61. This does not include the $600 door that will have to be replaced if I decide to do that.

Food in our fridge started freezing at the end of August. Our frdge was purchased in May 08 with absolutely no problems until August. I called Sears service to have a technician come and repair it. We have now had 3 different techs in and the fridge is still reading 30 degrees and food is still freezing. The tempature panel reads 40 deg for the fridge and 6 degrees for the freezer. We put our own thermometer in the fridge and it reads 30 degrees.

Everytime I call the service number I have to go through the same old BS as to what the problem is and then I'm told that it will be 2 weeks before they can come and I have said that is not good enough and so then I get put on a priority call list. The other day I had to call Sears to find out what day the tech was supposed to be coming. VERY FRUSTRATING!!

The customer service side of things have really gone down hill. I left work yesterday to be home between 11 & 1 for him to came and replace another part. Isn't it 3 times the charm and all should be working - well not in this case. And why can't the same service person come back after the first call, why do we get 3 different ones. We have decided not to purchase appliances from Sears again but after reading all of the GE complaints I don't think I will by a GE product again. GE should get there act together or they may find themselves out of business, people talk and if they are having problems with something they will not recommend that product to their friends.

We bought a new home in June 2006 that had all GE appliances in it. Since then the range has already ceased baking and had to have the bottom element replaced.

The refrigerator is a 23 cu ft side by side with digital controls on the front. As many others have complained, things freeze in the back of the box and produce doesn't keep well at all.

When adjusting the temperature controls, they seem to get off without touching them. You take ice cream out and can barely scoop it only to find the temp is now like -5 degrees instead of zero.

The ice maker has ice cubes and crushed ice on the buttons, but the refrigerator gives you mostly whole ice cubes when you press crushed. I have checked the ice maker device that is supposed to crush the ice, and it is intact, so it is a design defect.

We have had other refrigerators like Westinghouse, Whirlpool, Frigidaire, and Amana and all have worked without any problems whatsoever. the water delivery tube also barely delivers a trickle of water. We have changed the filter regularly, but it has been this way almost since we first starting using the refrigerator.

I will NEVER buy another GE appliance. they are junk!

When I talked to the repair man this morning he said he had replaced 3 of these circuit boards in the past week. So if that is not an indication as to negligence (or is the proper term Ineptness) on GE's part, I do not know what is.

i decided to send an email to ge to explain all of this and to let them know that i have been having problems with the refrigerator ever since i purchased it. a representative called me about a week later. she said that they would reimburse the amount for the parts but not his service. i was fine with that. i asked how much. she said $200.00. the total of his service with the patrt and water filters was a little over $300.00. about two weeks later i get a check in the mail for $107.00. i called ge immediately to ask why. i was told $200.00. they said the $107.00 is for the part. the other $93.00 was for the water filters. i did receive the water filters but never opened the box. i asked her may i return the water filters. she checked with her supervisor and said as long as i have not had them for over 30 days, i could. she set it up for fedex to call me to come out and pick up the box and a check would arrive soon for $93.00. three weeks later neither showed up. i called ge back. they said that my case was closed that they sent the $107.00 and that was all i would get. i asked to speak to someone else.

they transferred me to another help desk. the lady(rochelle) there was very nice and i explained the whole situation. she said that she could process the refund for me that first fedex has to pick up the box. she went ahead to set it up. she said that someone from fedex would call me in 10 business days if not to call her back. three weeks later again nothing. i called back on sep.22nd and spoke to a very rude lady that said to stop calling because ge was not going to do any thing further. this case was closed. i asked to speak to her supervisor. the supervisor said the same thing. she said we cannot refund something that you did not pay for. i said what are you talking about. i did pay for the water filters in full. i asked to speak to her manager. a gentleman called on the same day. i had to explain everything all over again. how i have been told several times that i would get a refund of $93.00 for the water filters and fedex would come out to pick up the box but neither has happened. i told him i was getting two different stories. i am being told i would get a refund and then ge reneges on their promises. this has been going on since around july 13th. nothing has been resolved. the manager said he would call me back he wanted to do research. as of today i have not heard back from him.

He explained to me that the fluctuation in temperature was normal and because I was blocking an air vent on the top shelf, the compressor was running on. He said to keep nothing in front of the vent and it would be fine. As far as food freezing in the back of the refrigerator, he said that was normal as well. He advised that I keep nothing in the back. So basically, nothing was fixed.

I have called again today, September 23 because I was really tired of food freezing in the refrigerator. This week alone, I threw out sour cream, applesauce, lettuce, oranges, carrots and frozen jello. I explained all of this to customer service and even held the phone up to the unit so she could hear the noises that the unit makes. She claimed she heard nothing. Well, you can hear the noise it makes from my upstairs bedroom! She also told me that the freezing was normal, the food should be kept in the front half of the shelves and it wasn't their responsibility--it was the responsibility of the appliance store salesman to explain all of this to me.

I purchased the unit from a reputable kitchen cabinet company and the unit came from PC Richards. So basically, I am stuck with an appliance that sounds like a plane getting ready to tale off on a runway and half the capacity to store food. Frozen food that needed to be thrown out, less than half the usable space then I expected due to the freezing and keeping anything away from the air vent, and noise when the compressor kicks in for hours at a time is most annoying and loud.

I have a 14 month old regrigerator that has not been working right for the past 6 months. GE told me that they could only work on it on Tuesdays and Thursdays, and could only guarantee the service tech to arrive between 8:00 a.m. and 5:00 p.m. They refused to lock it down to morning or afternoon. When I asked them to have the tech call me and let me know what his schedule looked like they told me that this was not possible, because I jsut dont understand. Consequently, I had to take the whole day off work ($300) pay. He did not show up until 4:55 p.m. which meant that I would not have had to take any time off work at all. Two days later it was still frosting over and I called them again. They gave me the same story; Nothing we can do. We can only promise he will be there between 8 and 5. They were not willing to contact the service tech and have him call me and told me that I did not understand their process. No explanation could be provided, so I assume they dont know their own process. It is now 3:20 and I have not heard from them yet today. I have however taken the whole day off work and would not have had to do so, again. It has now cost me $600 in time off that would not have been at all necessary. Simply because GE does not understand customer service. They are willing to scarifice the convenience of their customers to that of their service techs. I will never buy another GE appliance for as long as I live, and I will never call them again. In todays economy, it is hard to believe that they are in such high demand that they dont give a damn about their customers. Well, I dont give a damn about GE any more either. Please spread the word about them. They dont deserve good customers.

Within 1 week after the 1 year warranty expired on our GE icemaker (GE side by side) the icemaker stopped producing ice. The ice bucket was over filled so I turned it off momentarily to dump ice. It never worked right after that. The plastic forks that push the ice over were bent and lodged under the part that holds the cubes when being made. The repairman was able to bend them back and thought it might work for awhile that way. The $65 service call got it to work for about 5 minutes. Water poured all over inside the freezer and I never had any more ice because water froze all over the parts. I thought for sure there'd be a recall on it.

We bought our house in 2006, it came complete with all GE appliances. All of them have been fine, so far, except the refridgerator. The fridge never worked from the day we moved in, we called and someone came out about 3 different times before GE finally replaced it with a brand new one of the same model. The new one was brought in about November of 2006. Since then I have made several calls and several repairs, still something else goes wrong. A few days ago it stopped cooling and all my food is spoiled, the water and ice never worked since day one!! GE refridgerators suck, they are a waste of money and GE is NOT an ethically responsible company, otherwise they would replace all of these broken refridges with new ones(that actually work). I am so angry this has been the biggest waste of time and money! I have called and talked to a rep. today and he is sending out a tech at no cost, well i sure do hope they fix it for no cost too because i'm not spending anymore money on this fridge, i've lost enough money in spoiled food!

On June 27, 2009, my GE Monogram refrigerator stopped cooling. Since then, I have had approximately 15 visits to my home by at least 6 different technicians, one of which was the lead technician. During this time, I have had 2 compressors, 2 evaporators, 2 Icing Units, all the copper tubing and the main system board replaced. Each time a part is replaced (with the exception of the 1st evaporator that didn't work at all after 4 hours spent installing it), the fridge worked for a few days to just over a week.

It has been been just over a week since the last part was replaced and the fridge again is showing the same symptoms; it cools for several hours, then stops cooling for several hours, and is impossible to know when it might be cooling or not. The technician scheduled to come today, came during a time that the fridge was cooling. When he called the engineers for instructions, as they always do, he was told to do nothing since it happened to be working now. They suggested I call Customer relations, who I have been less than successful with in the many calls I have made to them so far. The tech left.

I did call Customer Relations and was told the same thing. Even after going on 3 months now, GE does not seem to see the urgency in getting my refrigerator fixed or replaced. I now have to wait likely 2 weeks to get their lead tech to come out again to look at it. This tech only works 1 day a week and I am unfortunately not available that day this week.

In addition, techs carry no parts. When a part is needed they are ordered and shipped ground and new appointments are scheduled for no sooner than 1 week later. I have been somewhat successful in getting some parts shipped overnight, but they will not schedule appointments until the parts arrive, so 1-2 days is the minimum wait in these cases. The quality of the packaging is horrendous. I have pictures of several parts as they arrived at my home. The worst being the 1st evaporator that never worked after the 4 hour install. The part arrived wrapped in a single layer of bubble wrap inside a box 3 times the size of the part with no additional packing to protect it. The box it was in was smashed in by a second box with other parts strapped to it.

It find it ridiculous that all this is OK with GE especially leaving me without my appliance for this long.

I called Sears again. However they can not come for 5 days. Kinda hard living without a fridge for 5 days. I have fridge, range, and dishwasher all GE profile. These were not cheap, this fridge is really starting to get on my nerves. Wish GE would get it together an be able to make a part that would last. I can't have this be an annual part replacement. Keeping this thing in warranty year after year is also starting to add up!

I purchased a side by side GE Refridgerator 9/7/29. Today the fridge and freezer stopped working and the digital temperature control screen went blank. Of course GE isn't available to call today so I came online and read all these reviews. I sure am sorry I bought this fridge. I think I'm in for years of torment with everything breaking down. I wish I could just take it back to HD.

Same problem as all the others with GE refrigerators. I have had to have the mother board replaced after Ice maker and water stopped working. This is a recurring problem on the fridge and happens about every 2 months which entails removing everything from the freezer and thawing the lines. I am now trying to deal with Freezer/Refrig. not cooling. When I spoke to a repair man, I was told that this is also a common problem and is probably a problem with the defrost mechanism. Repair man told me that there was a defect in original mother board on almost all of my specific type of GE and that replacement usually has issues also. GE repair service is at least a week away due to backlog of repairs!

GE recently changed its refridgerator control boards. The last few boards I changed on GE refridgerators caused the units to run improperly. They recently changed the board part number. I believe they put out bad boards, corrected the problem and issued a new part number. I am curious to know if I am the only appliance repairman to believe this to be the case. GE would certainly not admit to this.

I have a GE side by side refrigerator with the ice and water dispenser in the door. I purchased it about 4 or 5 years ago. Whiten 6 months the ice maker stopped working. I contacted Ge and they sent out a repair man to fix it. New auger and bin. A couple of months after that the water dispenser stopped working. A couple more months and the Ice machine broke again! Then the freezer defrost heater went bad!

I have replaced all these parts except the first one because my one year warranty was up, and GE doesn't care about their customers! In all I have replaced the defrost heater twice, the ice auger 4 times, and I'm still without the water dispenser. The line is frozen in the door. If I thaw it out it's frozen again within a day! I told GE I may be able to repair it with a water line heater from one of their other refrigerators and they offered to sell me the part at a discount. The offer is valid for one month. The problem is, I can get that part cheaper from the local supply house!! This lemon is junk!

I have a GE Profile refrigerator that has a water dispenser in the freezer door. The water line that runs through the freezer door insulation freezes up due to the insulation getting wet from condensation over time. I have been to many on-line help sites and have found this to be a common problem with this model. I inquired if GE had a recall (they didn't) or because this is a common problem, could they tell me what the remedy would be. I was told they would not tell me the remedy unless I paid to have a technician come out. I read about another person who paid to have the tech come out just to tell him he had to buy a whole new door for over $900. Who would pay that amount of money just to have the water dispenser work. This is obviously a defect in the design or construction of this refrigerator and GE won't help. Do not buy GE appliances! There is no customer support.

I Would like a Refridgerator that actually works. I wish I never bought a GE Appliance. We had to pay for a repair man whose name I have on speed dial on my phone. We have no ice. We have had all the food go bad in the refridgerator and freezer.

I purchased a kitchen full of ge profile appliances for my new home 4 years ago. Within the first 4 months the ice maker broke. At the time I didn't know ge appliance repair existed so I contacted Consolidated appliance repair in Cohoes, NY. They replaced it twice within next few months. Since that time I have called ge appliance repair and have dealt with 3 different repair reps regularly and one is in my kitchen now. It is always something to do with the ice maker.

This last time the valve leaked onto floor and I was out of town and it warped my kitchen wood floor. I took time to meet him last week, needed to order part, it came, he is here and the part they sent is incorrect. No one knows the part number so once again I am here and no solution. Repair person main office is trying to figure it out. Remember, this refrig/freezer is 4 years old

One repair was due to GE realizing they made a mistake with making this ice maker and had to add a part hoping to channel the ice into chute. They attempted to charge me for that mistake. The ice has never been plentiful, however, most of the time it is non existent. So now I have another appointment scheduled for Monday, September 22, however, no oneknows if part will be here because they don't know which part it should be. I need a new refrig/freezer or at least, very least one at cost. This is the worst appliance I have ever dealt with.

Having "battled" with this GE refridgerator for 2 yrs---while--the techs from the supplier-- and having paid the local GE service reps--This refridgerator remains in the junk catagory---I have made attempts to contact you for some help in this matter to no avail---I suppose the only option would be to avoid any of the GE products and---

my wife,purchased the g.e.refrig.w/ice maker model#gsl22jfpbs on 9/17/2004.since making this purchase, we have needed service on this item (3)times.we have loss several hundred dollars(spoiled food),with this product.we have complained,but there have been no remedy to our problems.we have purchased (4) service contacts on this product,present price($162.51 yr).clearly,there appears to be a scam regarding g.e. and its products,and the consumers are being taken for a ride!g.e.knows there are problems with the refrig.and they push yearly service contract renewals(instead of correctly fixing the problem).help!!

They are just pathetic same stories. GE wants you to purchase warranties because they know you will need them. Refrigerator was repaired 3 times for the same problems. We just decided to turn off the ice maker and buy ice by the bag and keep in my deep freezer made by a different company which I have never had 1 problem with.

We have a GE refrigerator that is just one year old and our story is much like everyone elses.First the freezer temps started going up and down so the repairman came out and replaced a part. That's when the refrigerator joined the freezer in wild temp swings. We have had two control boards installed a new compressor a fan, evaporator, etc.. Long story short we have had no cooling in over two months. Five service calls with no results and now they're going to install the third control board. We are trying to live out of a very compact refrigerator that we bought. I have asked for a replacement as has the repair company. They want to replace parts until we give up. Any suggestions on what we can do to get theri attention? One person posted they did get a replacement. How did you accomplish this? Thanks for the help.

In 2005, we remodelled our home and placed all new GE Profile appliances in it. I have had multiple problems with all of them. I had been told we were just very rough on our appliances. Funny, the appliances we had before were over 15 years old and we hadn't broken those.

Anyway, on 9-9-09, our ice dispenser stopped making ice and the water stopped working. Water leaked on our hardwood floors. I spent hours trying to keep the floor dry so it wouldn't get ruined. By 9-10-09, my husband and I get home from work and find our entire fridge and freezer hot with spoiled food inside. I had just stocked up on frozen food and groceries for 2 weeks, so about $300 worth of food was ruined. GE was ok. The control board and fan are out, just like everyone else's.

This problem is so common they have a program for it. I guess I shouldn't complain, as they were sending it to me for free, though I do have to pay the technician $150 to repair it. As for the food, GE offered me $100 in food reimbursement. I guess it is my fault I didn't use my psychic powers and chose to stock up on a freezer full of frozen items at the wrong time.

As far as my fridge, this part was expected to arrive at my house in 5-7 days, THEN I would schedule with a technician. I told their customer service that with two kids and family coming, that being without a refrigerator and freezer in the SUMMER for up to two weeks was unacceptable. I demanded that they pay for a small dorm size fridge to keep at least milk and lunch meats cold. Working in public health, there are a plethora of food borne illnesses you can get from food not stored properly. I told GE that living out of an ice chest for two weeks wasn't my idea of reasonable.

Finally, they promised to ship my parts same day air. Now, today is 9-12-09. Saturday. Even if I can get the part and the technician here on Monday, that is 3.5 days with no refrigerator. I am 34 years old. I have a lifetime to buy products left in me. I have family, friends, and coworkers who will be buying products as well.

I can honestly say that GE products are not only a waste of money, they are a waste of time. The time you spend wiping up floors, cleaning rotted food out of fridges, rewashing dishes the dishwasher didn't clean, etc will be a waste. I can't even say you get what you pay for, because I paid a LOT for these products...and they were rated highly by consumer reports when I purhased them in 2005. I wish I had stuck with my ugly, old, but working appliances. At least my food was not in an ice chest.

My daughter purchased a new GE Profile refrigerator for us from the above mentioned store. The refrigerator was delivered and installed by the men who delivered the refrigerator and the water and ice section did not work. We called and complained that this was a brand new refrigerator that was costly and did not do what we expected it to do. They proceeded to tell us they would have a GE repairman come to our home and check it out. The service department at GE told us they could not have someone out for about two weeks, so the store sent someone out from another repair service who proceeded to check it out.

Several days later the GE service repairman came out and told us an entirely different part of the refrigerator was broken. He said we would order the part. We called the store and asked for them to give us another refrigerator that worked, and told them that this was a lemon. The manager became nasty and finally told us he would have another brand new refrigerator delivered to us in two days. He told us our business was valued since we were repeat customers, having purchased a new dishwasher the previous week. He lied, he said his delivery people would go to Harrisburg to get this new refrigerator and deliver it to us. He never sent them to Harrisburg for a new refrigerator, they confirmed this when they came back to repair the refrigerator after a GE repairman came out and wanted to repair the part that was broken, but we told him that the store was replacing the refrigerator with another one. So he left.

We called to find out when they were coming to exchange the refrigerators, and he told us that my daughter lied to him about the refrigerator part coming in the mail. She never mentioned the part in her conversation with him, he made up the entire story so he would not lose money by getting back the damaged refrigerator and not being able to resell it.

My entire kitchen was destroyed by pulling out this refrigerator, I had to have my stove pulled out and was unusable for about a week during this time we waited for them to make good on this refrigerator, and costly, as we had to go out for meals. My carpet in the kitchen will never be the same, as they destroyed the carpet pulling it out so many times. We have never heard from this store since we agreed to just have them repair it, they have never called to appologize for the inconvenience they caused us or the stress they caused.

I purchased a ge profile refrigerator 3 years ago and have had nothing but trouble with it since .the thermostat never worked from day 1.i never had a refrigerator with one, so never realized this until the right side French door broke and the repair man came to fix it. Then charged me for this repair. Now the left door broke and dont know if I should call him as I dont know the cost of this repair. (If the door is not closed completely the temperature starts getting warmer. I am a working person and am very disappointed in this product. I would suggest that a person buy any other product but ge.

The Ge service rep came took 10 minutes and charged $286.00 ($160 for 10 minutes labor + 110 for the board + tax). How can the top brand GE profile refrigerator go bad in 3 1/2 years? I have other people complain about the controller board here. I just want to post mine. I do not recommend GE profile.

I recetly bought a whole kitchen of GE appliances - $10,000. The appliances are just over 2 months old and both the fridge and dishwasher have gone bad. The fridge doors had to be replaced which took 6 weeks. The dishwasher heating element kept running long after the cycle was over creating a fire hazard. After repeatedly being told that the part for the dishawsher was on backorder GE delivered and installed a new dishwasher which leaked and damaged my hardwood floors.

GE and its representaitves are rude and unresponsive. I have wasted more than 6 days of vacation time dealing with GE and I still do not have a working dishwasher. The leaking dishwasher has destroyed my hardwood floors and GE's insurance company will not even respond. The floors have to be torn out displacing me from my kitchen for more than a week.

I would say in general this is a well made refrigerator (although I was surprised it is made in Mexico) The up side is that all of the refrigerator parts are well made and appear as if they will last a long time. It's a nice looking unit. The down side is that the ice maker(door type) is the biggest piece of junk ever made. It literlly takes more than 40 seconds to fill a small glass with ice. And then the ice maker gets stuck all of the time which means you have to open everything up and unjamb it some how. For some odd reason the engineers at GE designed the ice container in the freezer to tilt away from the door opening which means it takes for ever for ice (if there is any ice in the container) to actually get into your glass. I can tell GE now that I will never ever buy another GE product as long as I live. They should be ashamed to put out an ice maker that is so untested. I would love to get my money back on this thing but I know there is no chance for that. Buyer be ware.

I have a GE side by side refrigerator, model GSS25JFMCWW that I purchased in 1992. The motherboard fails on it every 16 months or so. After a lot of trying, I talked to someone at GE today. They said they'd give me $400 off a new refrigerator, and that I have 30 days to take them up on it. The answer is a flat NO. The catch is that you have to purchase it on their www.geappliances.com website. You can buy the same refrigerator for a lot less in stores. So, their offer isn't worth the effort. Plus I'd end up with another GE. Do not, by any means, purchase ANY GE appliance. They are very unreliable. Further, GE does not stand behind their products.

The same part in my refrigerator failed three times. I also have evidence that during the period, GE knew that the problem was systemic. As an engineer, it seems to me that they easily could have re-engineered the part and come up with a fix. Since the same part for my refrigerator keeps failing, it is obvious that they just like selling parts that are doomed to failure.

They deserve to go out of business due to a lack of goodwill amongst their customer base. If you are not a customer of GE yet, I strongly suggest that you do not become one. I will never purchase another GE appliance.

DON'T BUY THE GE PROFILE REFRIGERATOR!! OR ANY GE PRODUCTS FOR THAT MATTER. YOU'LL REGRET IT!

when we purchased our fridge, we bought the extended warranty. Since 8-30-08, we have had 9 service visits for the same problem. Everything has been replaced from the fan to the mother board. The vent in the fridge freezes and therefore the sensor senses that the fridge is too cold. From there, the fridge runs constantly trying to warm the fridge, and thus spoils the entire contents of the fridge.

Our contract states that the repairman can deem the appliance unrepairable and we are to be compensated or the fridge replaces. Each repairman ends up arguing with the company and they make him replace a part. We are now replacing things for a second time. I feel they are in breach of the contract, and that we have a lemon of a fridge.

when we purchased our fridge, we bought the extended warranty. Since 8-30-08, we have had 9 service visits for the same problem. Everything has been replaced from the fan to the mother board. The vent in the fridge freezes and therefore the sensor senses that the fridge is too cold. From there, the fridge runs constantly trying to warm the fridge, and thus spoils the entire contents of the fridge. Our contract states that the repairman can deem the appliance unrepairable and we are to be compensated or the fridge replaces. Each repairman ends up arguing with the company and they make him replace a part. We are now replacing things for a second time. I feel they are in breach of the contract, and that we have a lemon of a fridge.

I had a home built in 2004 with all GE profile appliances. Double ovens (trivection & convection) that stopped working due to the electronic controls. The refrigerator the ice & water stopped working for the same reason, The dishwasher has done this 4 time & has had to have the electronic chip replaced each time. Infact all 3 are down now & waiting for service. I use my appliances so seldom since I live alone & work all day & seldom cook. I am just fed up with this. What can be done about this issue.

We have a Profile side by side Refrigerator Model # PSC23MGYWW we bought for $1748.00 on 6/2/2006 and on 7/27/07 Friday evening. Ice Maker was not working and water was not coming into the ice maker. Also the frig was down and hot inside we lost $166.00 worth of food in frig and freezer GE covered only $100.00 worth. Repairman shows up on 8/7/07 and replaces a Board Assembly at the rear of frig, and an interface board inside of the front of the frig. Total 236.61 + labor covered under warranty. We were so nervous about this new frig we took out an extended warranty to 2011. On Aug 22, 2009 we opened up our frig in the AM and every thing in frig was spoiled 2nd time. The temp dial said it was 88 degrees inside. I took pictures of this dial & food loss to show the temp. Repair man comes August 24 to repair. He replaces the same board assembly again and light switch in the door. This time Parts $204.80 labor $210.93 total $415.73 thank God we took out an extended warranty. I would not recommend the GE Profile to anyone. Know I have to see what they will give me for my food loss.

attempts we found out our water dispenser never worked right from the very start.

I purchased a GE Profile Refrigerator in Feb. 2008. Since that time it has been repaired 4 times. The first problem (6 mos. after purchase) was with the connector to the water line. (It took 2 weeks for repair.) My kitchen was flooded. GE was called directly, as listed in the manual. GE repairman at first tried to deny that there was a defective part and claimed it was the filter. My insurance claims adjuster sent the part to an independent lab and it was found defective.

The insurance company subrogated against GE. My co. then had to have the part sent to GE's lab. The second problem occured on December 23, 2008 and it took 31 days for the repair to be completed. All of the food was spoiled and it was really fun not having a refrigerator when I had out of town guests for the holidays. The repair was rescheduled several times for various reasons (none initiated by me) and the repairman who finally did the work was obnoxious and unreliable. I finally was able to find that the repairman did not order the parts from the main supplier and I ended up having several stressful conversations with GE and they sent me the parts. No one ever figured out why the repairman never received the parts.

After letters and phone conversations with Consumer Relations, the last person I spoke with led me to believe that my warranty was being extended for another year. I had to fax all of my purchase information. The third problem occured in July, 2009.

This time I contacted Sears directly. I was informed that my warranty for certain parts had expired and I was offered the opportunity to purchase a repair warranty. I did so. There was a problem with the fan again. Parts had to be ordered, but the repair was completed in a reasonable amount of time. I talked to a respresentative at the store where I purchased the refrigerator and was told that it was too bad I hadn't called Sears the first time I had a problem.

Somehow there is no connections between GE repair and repair done by Sears. I was led to believe that I may have gotten a new appliance if I had first contacted Sears. Today, August 25, I have spoiled food again! There is ice build - up inside the drawers, just as before, so I suspect it is the fan again!

Also, the flap on the ice dispenser does not close right a way so sometimes that causes ice to remain in the chute and then melt. Sears repair will come tomorrow. Unfortunately, I have new GE microwave, double-oven stove, and dishwasher. GE doesn't care that I am a good customer.

I will never buy another GE appliance, nor will any of my friends! flooded floor, necessitated hiring commercial clean-up, and floor replacement. Replace all food in refrigerator 4 times. In the 18 mos. that I have had refrigerator, it has been out of service for approximately 56 days!

I bought a GE Refrigerator Model #GSH22JSTSS on 5/25/07 for $1,383.04, which included an extended 4 year warranty. We got sick this past week and the kids told us the milk smelled funny. We realized that our refrigerator is only cooling to 60 degrees and the food was thawing out in the freezer. We called the number on the extended warranty and everyone kept passing the buck. Then, we called the store itself. Even Andy who is supposed to be the best in Customer Care there basically blew me off.

GE scheduled us for repair on 8/26. Then, Reuben set us up for 8/24. We had emails for the 26th repair and then a cancellation for the 26th because they set us up for the 24th. Today, Home Depot Corporate informed me that GE did not have us scheduled for the 24th according to GE. When my husband called Reuben back, they said no Reuben worked there and after several calls back, they came clean and informed him that they overbooked for Monday the 24th.

Apparently, GE is aware of this problem with refrigerators manufactured at a certain plant. I again called and spoke with another representative inquiring about how they can only select certain models when it is apparent this is a problem across all of the GE Profiles. She said, "we had to draw the line somewhere". I feel discriminated against and think GE should be replacing the cost of this main control board on ANY refrigerator that has the problem within a certain time frame. Since this started, I now know of 4 people who had this issue. I think GE should be investigated as to the magnitude of this problem and required to reimburse all owners who encountered this problem within 5 years of their purchase. They also do not tell you about the refund program -you only find out by complaining. Please contact me if you need additional information.

GE Profile bottom freezer French door 20 cubic feet Refrigerator. To the month two years old when the freezer began to have varying temperature. It never got above 32degrees but got pretty close to it and sometimes went below zero - just all over the place. Finally called for service and the control board was replaced but the machine still did not work.Days later it was determined that the compressor and evaporator needed to be replaced and parts were ordered.

We have liked this refrigerator very much and were most disappointed when it failed. The service was good even though the problem was not fixed. Our only complaint was the evaporator not being in stock when ordered.

We think GE did all they could to resolve our problem. They offered to pay for a rental refrigerator or purchase a small apartment refrigerator to get us by while the problem was being fixed. And after all service failed they replaced the refrigerator. We were not happy that we were out of our refrigerator for about three weeks but in the end we really cannot complain.

I have been reading all the complaints and how well their repairs went $$$. Im not sure what to do. I have no money for a new fridge. My wife and I have 5 children, house payment, etc. Is there anything we can do? We have had no ice for over year. Alot of food has gone bad because of temp flucuation.

I called Ge they are offering $400 coupon toward buying new refrigerator from their web side. Or I Pay for new design Door cost me $ 600and they will install free. If I buy new refrigerator from there web side ,I checked price ,even after $400 coupon still they are very hi .I told them If they send me coupon I will buy from local store like sears or Home depot. But no luck

I purchased a new GE Profile side by side refrigerator Oct 2008. There is a problem with excessive noise every time water is sent to the icemaker. The noise last for about 10 seconds, can be heard in every room of our 2600 SQ FT home, and will drown out TV, music or conversation. It's untolerable and imbarrasing when entertainin

GE has sent techs on 5 occasions to fix the noise. They replaced the icemaker and the valve that send the water to the icemaker. Unfortunately, the problem continues. It occurs about every 3 hours. GE says they cannot do any more to fix the noise. The techs were never present during the noise so they do not know how excessive the noise is and are not willing to wait to hear the noise. So, according to GE Customer relations, the refigerator is operating as intended and I have no recourse.

So, I want to make people aware that GE fields refrigerators with obvious defects without taking effective actions to fix the problem. I have an entire kitchen full of new GE appliances, but I can promise I will never purchase another GE product or any product affiliated with GE.