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Dick of Norristown, Pa PA (11/07/05)
Two of the appliances I purchased from GE in 1999 were a Microwave over model # JVM1440AA1 and a gas range model # JGBP30AEAIAA.

The first time we turned the top gas burners on, the porcelain popped off of the burner grates.

The first time we used the oven the porcelain popped off the bottom of the oven. This repair was covered by the warranty. They replaced the bottom plate in the oven and gave us new burner grates for the top of the stove. The porcelain also popped off of the new grates but we said why bother. Junk is Junk.

The microwave is another story. The plastic frame around the control panel has cracked on the bottom of the frame. This is the 4th or 5th time this has happened in five years. The last time it was replaced was in March 2005. This frame has only lasted for nine months this time. GE said it is a cosmetic problem and will not replace it. The plastic frame around the microwave door has the same problem with cracking. I am on the 4th door at this time.

GE said the minimum clearance from the stove to the micro wave should be 30” because of the heat from the stove. I have it at 32”. For the money and time we spent on replacement parts, I could have had a much better unit from any other manufacture.

Jean of Clemson, SC November 6, 2005

Jean of Clemson SC (11/06/05)
Control panel touch-pad on GE oven failed after using only twice.

I bought 2 of these ovens a few years ago, one I installed immediately and the second I stored for a house I anticipated refurbishing. The touch pad failed on the first oven rather soon after installation but GE replaced it since it was less than a year after I bought it. IThey thought it failed because the instructions did NOT say to provide a hole for the heat to escape when it was in use. I faxxed them a picture of my instllation manual, and they agreed there was a problem. The serviceman said it happened all the time and advised buying a service contract.

Now I have installed the second oven. The touchpad failed after using the oven twice as I said in the opening. I called GE, but didn't have much hope since it was more than a couple of years since the purchase date.

Since I found your site, I decided to post this. It seems that the faulty touchpad situation is common with GE. If you are lucky, you might get a replacement free.

I bought a replacement from an independent vendor. I have discovered the "Robert Shaw Controls Company" makes the panel.

I don't want an attorney or anything like that. When someone sells poor stuff or service, I just tell everyone I can about them. Neat website!

Michele of Metuchen, NJ October 26, 2005

Michele of Metuchen NJ (10/26/05)
We purchased a non-self cleaning oven manufactured by GE.

It got extremely hot when the oven was on, and I felt it was malfunctioning. Twice I had repairmen telling me it was fine. I had them open a service case for me because I wanted a self cleaning oven and was willing to pay the difference. They refused, stating that they were aware the unit ran hot, but could do nothing for me.

I then wrote a letter to GE's Consumer Relations Department complaining I felt it was a safety issue. They still refused to work with me.

It was under warranty at the time the complaints were made and repair men were out to look at it. Is there anything else I can do?

James of Houston, TX October 21, 2005

James  of Houston TX (10/21/05)
On November 26, 2003 I bought a replacement oven for my old GE double built in oven which had, since 1968, finally deteriorated to the point where I could no longer repair it due to unavailability of parts.

The new GE oven which I bought (Mod. JKP56C0D1CC Ser. RA277067Q) was a more than satisfactory replacement. All went well and the unit performed flawlessly until the morning of October 3, 2005 when it quit working due to a failure of the electronic controls.

I called GEs service organization and was told that no one could come out until the seventh. Friday arrived and your service man arrived. Unfortunately he did not have the parts to make repairs. He said that he would be back Friday the fourteenth and that the parts would be shipped to my house before then.

Because it is now Thursday and the parts had not arrived as of 11:00 am I decided to call and check. GEs' automated telephone information service politely informed me that my service call would take place on Monday the seventeenth. I must now cancel a doctors appointment which I made based upon the promise of service on the fourteenth. It is a good thing I took the initiative to call because GE didn’t think that it was important to call me.

When I remodeled my kitchen in 1968 I bought nothing but GE equipment because I thought it was the best on the planet. Your service department has slowly changed my mind and I will never buy another GE major appliance.

Josephine of Smithtown, NY October 6, 2005

Josephine of Smithtown NY (10/06/05)
3 year old GE wall oven stopped working. I have been trying for 9 weeks to get it serviced. I wrote to the General manager of Consumer Relations 2 weeks ago, with no answer.

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