I purchased a GE Profile Microwave 2 1/2 years ago and now it is shooting sparks out the back and making a loud noise. I have to admit that the microwave did work well and my mom even bought the same one because it was good. I never bought a GE appliance before because I was told they have a bad reputation. I thought the Profile Series would be better. Wrong!
Consumer Complaints & Reviews
We bought a new GE Profile Spacemaker OTR Microwave in 2005. It stopped working in 2008 and we had it repaired in Dec 2008. We put one potato in it the other night and hit the potato button and it went up in flames. I called GE and they told me that there is no recall for this unit, but I see there are so many people with the same issue. I wish GE would take a stand on this and not leave us in the dust. I will never buy another GE product of any kind!
I purchased this Spacemaker Microwave Oven (HVM1540LP1CS) from Home Depot in Aug. 2010 along with a GE electric range (JB400SPSS). I wanted the appliances to match and they look very nice in our kitchen. Four days ago the microwave stopped working, that is, it comes on and appears to be working but does not heat the food placed in it. After looking on the internet, I found that other consumers have had the same problem and it appears the megatron is the culprit. The microwave was manufactured in March 2010 in Malaysia so it was not an older model that has been sitting in a warehouse somewhere.
The cost to repair the microwave will be about $125 which is about half of what I paid for it. I will not repair this microwave just to have it fail in 20 months, General Electric should be ashamed of themselves for selling foreign-made products that do not last more than 2 years. My only hope is that the electric range we purchased does not follow the same course as the microwave, consumers should be aware of these problems before they purchase General Electric products.
A known GE microwave defect on this (GE JVM2070SK02 Microwave) model's control panel has yet again resulted in our microwave not working and GE giving us the standby, pay for an appliance technician. I would like GE to own up and send a technician to replace the control panel and get it working since it's a known issue.
GE Profile Microwave JVM1850DMCC - For the third time in 5.5 years, I've experienced a magnetron failure in a GE Profile Microwave. The first failure was fixed under warranty. The second was so bad, the microwave had to be replaced, but it was no longer under warranty. I should have heeded the warning and gone to another brand, but on 12/31/10, I paid over $500 to replace the microwave with a new GE Profile to match the existing appliances. Apparently this was a big mistake as the magnetron has failed yet again. The microwave is on its own separate 20A circuit, so that shouldn't be an issue. It would seem, however, based on the number of complaints I see on this site, there is something inherently wrong with the manufacture of these microwaves, or more specifically the magnetrons. I'm extremely disgusted at this point.
I am so disgusted. My 1 year and 2 months old microwave could have burned down my house. It got very hot so much you couldn't even touch it! Microwave product code JES1344SK. This should be a recall and customers should not need to have to pay for these to have them fixed. GE should be grateful this didn't start the house on fire and no one was killed by it! I will never by GE again!
We purchased a GE over-the-range microwave oven last November 2010 and it was installed in February 2011 when our addition was finished. Last week, it decided to stop responding to instructions. When the door is closed, it just continues to run--the turntable turns, the light stays on and the fan keeps running. It will respond to instructions, but when we want to shut it off if the door is shut, we have to unplug it--which is a real pain because it is over the range.
We have an old microwave that was my wife's parents and it still works fine even though it is about 20 years old. The new one stops working in a little more than a year which is not acceptable. We contacted GE and were told that we would have to pay over $100.00 to get the thing fixed. I don't think so. We will not purchase anything GE again.
I bought this JVM1540SN1SS microwave just two years ago. From past five months, certain keys stopped working. Then today, it gives me error "service may be required - keyboard shorted." Microwave is unusable at this point and out of warranty. But my previous microwaves worked for decade without any issues. This one broke in about 1.5 years. These microwaves are of bad quality. I think GE should recall these microwaves and get it fixed free of cost for consumers.
I bought a brand new house and it came with the set of GE profile appliances in 10/2009. In November of this year, it came on for one minute on its own and then popped and indicated a circuit board failure. The inside of the microwave was extremely hot and there was obviously an electrical short. This could have burned down my house! My fiance replaced the circuit board at a cost of $125. I negotiated from the service department that supplied all my builders appliances. This week it happened again. This time, there was a cup of coffee in the microwave and it boiled in the minute before the microwave fried itself! I can't believe that GE still has this product on the market! Any product on the market! I have to replace this because I can't sleep thinking it's going to catch my house on fire. Are there no ethics anywhere?
GE Profile Died in 21 months! We paid $250 for a GE Profile S/S Microwave, Model JES2251SJ02, and serial # LT917413U. It was manufactured in June of 2010. On March 12, 2012, we experienced a light show coming from the area containing the light bulb. We brought it to the place of purchase, they called the GE man and he said yes, you have a 5 year warranty on your magnetron tube but you cannot replace it yourself. It will cost you $244 for the repair! That is a no-brainer.
I called GE support, if you pay a service man $79.95 to verify your unit is in need of a magnetron tube and decide you don't want to fix it, we will give you $100. Wow, I could have made $25. I made the stupid mistake of not buying a service contract, shame on me. No more GE products will ever live in this house!
Within a year and a half of buying a new construction condo, the GE microwave fan stopped working (used the condo for no more than 30 days). I read all these complaints and am not surprised. My experience with Kitchen Aid appliances (refrigerator, microwave all junk) is no different than this. If I were to replace any of my appliances, I will not buy an American brand because they are all made in some other country with very poor quality control for very high profit and low quality goals. No choice for now, other than to get it repaired. At least, it provides employment, but what a way to create employment. I would never work for such companies.
I received a recall on my original wall oven with microwave unit, and was only going to receive financial help from GE, if I replaced it with the same unit model JTP90. The unit was only 3 years old at the time. I purchased the new model, which cost $1,200.00, and received a check from GE for $600.00 for the recall, which is already a rip off in my opinion. I had the new unit for 14 months, when the microwave stopped working completely, with no power whatsoever.
I thought it had blown a fuse. I took it to the repair center, and they tell me the diode, capacitor, and fuse have all failed. $200 later, it can be fixed, but they have no idea why all three went out at the same time. I, however, do know, GE just makes junk! I will never purchase another GE appliance. Just a side note, my 3 year old dishwasher was also recalled, and it was $600 to replace it with the same model. They sent me a check for $300. It sounds like GE has a good thing going. Make a piece of junk and recall it a few years later, and only give the customer half of the cost to replace it, and only if they buy another GE product! Wow!
Microwave counter top - On Oct. 15, 2010, I purchased JES1460 DNWW at Pacific Sales San Jose. Since then, two service calls on this microwave which replaced one that did not work. New sensor on service call 10-10-11. Today is 3-6-12, strong electrical smell practically knocks you out. I unplugged the unit. We always purchase GE appliances. No more, very poor quality. We are upset.
After only 4 hours of installation, the microwave turned on and the fan and light came on. It was not cooking anything. Inside of microwave was hot and I could smell a burnt electronics smell. I unplugged it, waited a few minutes, and when I plugged it in, it started up again. The LCD screen was scrambled, all lit up. Opening the door stopped the unit, but it started again when I plugged it in.
Microwave oven 2008 - The food doesn't go around anymore. The glass insert does not turn. What can I do?
I bought a GE 1750 microwave in May 2011, which got caught on fire last March 2, 2012. Now, we have to go through all the hassles of having a repair tech come out and probably be without a microwave for months!
A small black piece of plastic, which snapped into the back of the microwave handle has bent/shrunk, and popped off. My microwave is just a little over one year old. I called the GE 1-800 phone number for parts, and GE does not offer a replacement part for this, without buying a whole new replacement handle, which costs over $160.00.
GE Profile Advantium 120 when cooking on stove under microwave, the fan in the microwave goes on and does not go off for 30 minutes. This happens with only one burner on and stove not microwave set at 320. Had service out told there was nothing he could do. Called GE and again told that there was nothing they could do.
After heating some water in the microwave, I opened the door and removed the water. A few minutes later, I heard a noise and noticed the microwave was running and the control panel indicated it was off. I opened the door it turned off. Closed it and it was on. Smelled something burning electrical in nature. I had to kill the circuit breaker to turn it off. I opened the door and felt the inside of the microwave and it was extremely hot. I was concerned that it could result in a potential fire, I continually checked it until I felt it was cool.
My GE DVM5140DN1BB Serial # ZS 902371B manufactured in December 2009 has stopped functioning. It looks and sounds like it is working but it will not heat. GE only guarantees their warranty for 1 year after the date of purchase. This should have been my first clue. For a fee, they will come look at it.
Growing up we had an Amana Radar Range. My mom bought it in 1987. I replaced it so that I could save counter space and also that it would match my other kitchen appliances. I bought the GE microwave in May 2010. This product lasted for a total of 16 months. Ridiculous! In my opinion, big business companies no longer have to be held accountable for producing bad products. Money was lost but will never again be spent on a GE product.
I purchased the GE Caf Advantium Oven Model No. CSA1201RSS. This is supposed to be one of their top of the line Microwave/Speedcookers and at $699.00 it should be. Within the first few months with little use, it made a loud buzzing sound and it went dead as if the breaker tripped. It was under warranty and a GE tech came out and repaired it free.
The problem was the Magnetron, a key component inside the unit. I was shocked to see that the Magnetron was made by LG. I bought a GE because I did not want an LG, but I ended up with a GE with LG parts. The unit worked for several months and now it will not heat anything. I have only had this unit for 13 or 14 months and it is broken for the second time. I called the 1-800-GE-CARES to learn that they do anything but care. They told me it was out of warranty, but the parts are covered.
It will cost me $99.99 for the tech to come out plus the cost of labor to repair the unit, which varies based on what needs to be repaired. This is unacceptable. There is clearly something wrong with this unit. I have had microwaves last 10+ years with no issues, and one of them was a GE! I thought GE would stand behind their products better, especially since they can see I had prior problems with this unit. This is a $699.00 tin can.
We moved into a new home in June of 2011 with the appliances already included. Ours came equipped with a GE, over-the-range microwave, model JVM1540DP1WW, manufactured in Malaysia, in April of 2010. Within several months, the revolving platter began to make a bumping noise while turning and then it eventually quit turning altogether. Five service calls later, we had the platter motor replaced, circuit board and four fan motors (apparently the platter has voltage supplied from that fan to make it run) and it still didn't work.
It was taken back to the shop and eventually the problem was traced to a loose wire on a terminal connector. After a month of operation, it is again beginning to make the bumping noise while the platter turns. To top it off, Consumer Reports (the March issue) deals with problematic microwaves, especially the GE model and the unexpected fires that can occur. In addition, they can be susceptible to (not always however and only on certain models) wireless transmissions which could potentially cause them to start on their own. I know for a fact that it knocks off my XM Satellite Radio when it is running. Bottom line...it's history and will be replaced with a check rated appliance before I too have a major problem.
The microwave (JVM1860WF001) came with the new home. It quit working. It still turns on, but does not heat. After reading all the complaints, I will not go to the expense of fixing this microwave. I will buy another brand. Goodbye GE. It appears by the other complaints, that GE does not care.
First of all, I wish I had seen this site over two years ago and I wouldn't have purchased a GE product. But, that is spilled milk. My two year old microwave, GE 1750 over the range, started running on it's own. I disconnected it and called GE and asked if they had experienced any problems with their product and if this was a fire hazard, the nice young lady put me on hold and did "research" and stated that no reports of a fire hazard or running on it's own. My husband encouraged me to do my own research and guess what? shocking, I was lied to! There are reported fires on the news and a law firm has a class action lawsuit against GE!
I guess because this appliance wasn't in the nice young lady's mom's house it wasn't of importance to inform me of the fire hazard? GE is off of my list of products I would buy!
My GE counter top microwave (JES1456), purchased from Home Depot less than a year ago, just stopped working today. No lights, or anything. The electrical outlet is fine. The GE warranty appears to be effectively meaningless. It is cheaper to replace the oven, than have it repaired. I will avoid GE products in the future.
This is my 2nd GE microwave over the range built in model # JVM1750SP1SS, serial # RT922585B. The first quit totally after 4 years. It did not work at all. I bought a replacement and installed it on 1/1/2010. Now 14 months later it no longer works. I was going to warm up a vegetable for dinner cooking on the range and everything on the microwave went out. About 1/2 hour, all lights came back, I reset the clock (no error signal occurred), and now every function on the microwave works except it does not heat anything!
I unplugged the plug for a little and replugged. I also tried unplugging and turning the circuit breaker off. When plugged and turned back on, after resetting the clock again, everything works except not heating anything at all. This M/W cost right at $400 and there's no excuse for it not to work after slightly over one year. Same with the first one, as 4 years is also way too soon for them to go out. In the past, I have had microwaves for 10 years without any problems at all.
Manufacturing date of April 2009, model JES1451DN1BB, serial GS909753B, purchased on the summer of 2009. It ended its functionality on January 2, 2012. I expect a 5-year life span of durable products. So the product should have lasted until SUMMER 2014. I reported online at GE appliance and made sure I do not buy GE again. Food heated as soon as door closed, no time display on LED and tray ceased rotating.
Negative 5 stars. I purchased a GE over the range microwave oven, JVM2052SN1SS, just over a year ago and had a service call to address a lack of exhaust about a month after my purchase. In summary, the tech said it would not function as a dedicated exhaust hood and nothing can be done. 14 months later, the key pad began malfunctioning. Also, the moisture sensor that the operation manual stated will automatically start the exhaust fan, never worked and every time we cook, moisture would build up between the glass on the microwave door.
I called GE Consumer Relation today and they will not address this issue free of charge. I will not purchase another GE product because GE don't stand behind their products.
If I could give it less than a star, I would. We bought the GE model JEB18600M2WW as a wall insert microwave earlier to replace a 1999 GE of similar version that went out earlier this year. We use it 2-3 times daily, 30 seconds here, 2 minutes there. Today, I went to warm up the baby's bottle, and it made a weird sound and went dead. I'm sure it's the same thing everyone else is complaining about. I won't be buying another GE microwave again.
I bought countertop microwave on 7-2-10 in Panorama City, CA. We were moving to Houston so left it in its original box, but the new apartment had a built-in. I left it in box until May 25, 2011 when we moved into an empty house. I took out my new microwave and used it from 5/25/11 until 12/4/11. I baked a 5- minute sweet potato. Later, I went to reheat coffee and no clock, no nothing. I tried the microwave at different plugs, no response. Then I tried the toaster in the microwave's plug. The toaster was fine so it's not the plug. A repairman at his business location said it's probably the computer chip. For $95, he would install a new one which would last a lot longer. So now we have disposable GE microwaves.
