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GE Microwave Ovens

GE Microwaves • Fires • No Heat • Other Problems --- • GE Microwaves Prone to Spontaneous Fire, Suit Claims • GE, Kenmore Recall Microwave Combo Wall Ovens

Susan of Danville, CA February 8, 2010

GE Profile PVM1870SMSS is lees then 2 years old and the Magnetron tube stopped working and heating food

Sally of Sacramento, CA January 26, 2010

I upgraded the appliances in my new home through the builder to the GE Profile series which were very expensive. Mfg. in June of 2006, the Spacemaker Microwave Oven Model JVM1870SK03. This has been in use about 2 1/2 years and suddenly stopped working i.e. heating. Made a funny sound, now makes a different sound when trying to heat something. Nothing heats in the microwave oven now. Everything else works fine.

I called Customer Service as this should be under warranty. The Profile line is their "top of the line" product and at the price it is, should definitely last longer than 2 1/2 years. I feel certain it is the magnetron tube which has gone out. The part is covered under warranty, but I will have to pay labor. GE wanted to charge 100 to send out a service tech plus labor. When I told them I couldn't afford the 100 could I take it someplace the person was very unhelpful. I was transferred to Customer Care and told I could take it to a GE authorized service center. Found a local service center which will charge me 65.00 for labor, but at least I can get it fixed.

Very disappointed that this high end appliance has not lasted very long. Did not have excessive use as I have a household of 1. Isn't something being done about this. GE shouldn't have so many complaints regarding magnetron tubes. They should last longer than 2 1/2 years! I see hundreds of complaints here regarding same issue.

Carol of Kalispell, MT January 26, 2010

I have a Spacemaker by GE, a 2001 but it was not used until 2004. It is in a manufactured home that was a model for two yrs. It has now been in use since 2004, about 5.5 yrs and just now it stopped turning off at the correct time. It will only turn off if i open the door. I will have a serviceperson out tomorrow.

Sears will cover all repairs and parts for one year for 250. A lot, but cheaper than a new one. If they can't fix it they give you 500. towards a new one. This is dangerous though, not stopping to heat. I caught it and do not leave the kitchen when cooking with it.

Peni of MONROE, CT January 19, 2010

We bought a home in 2003 that came with aGE Microwave Cookcenter. In 2004 we replaced all the kitchen appliances with new GE ones ... everything was build-in, so we had no option but to replace them with newer GE appliances. The GE microwave cook center (model JKP 85) needed servicing in 2007 (a new control panel) and the magnatron has been replaced twice in 5 years.

Now the inner surface of the microwave is shedding its expoxy coating where the 3 plastic wheels that hold up the glass turntable touch the bottom of the microwave. Checked the GE website and they say this is only a cosmetic issue as long as there are no holes in the surface of the microwave (there are no holes). I've scheduled a GE service call (they said they will wave the 89 service fee, if I allow the technician to fix the microwave. Their website recommends a 34 can of their spray paint to fix the surface, but I want the technician to confirm the microwave is safe to use and then he/she can fix the surface.

I asked whether the microwave can be reploaced, but GE says the entire oven/microwave unit has to be replaced for 2100 + labor + delivery. Sounds like a scam to me given all the complaints I've read about GE microwaves! I will never buy a GE appliance ever again, now that I see how poor their products are and how the company makes its money! No wonder why the US economy is going down the tube, with this type of business ethic and poor consumer product behavior! Are they engineering poor products so they can sell service contracts? What is going on here?

Chris of Shreveport, LA January 15, 2010

My wife and I bought a GE Spacemaker Microwave Oven. For some reason, the microwave comes on when you open the door ;or when it's not in use. Talked to the CSR department. They told us that it's probably dirty or that possibly we have done something to this thing. The problem is; we barely use the thing and it's not dirty. He really @#@@!!! me off. Told us that it's not covered and will probably have to get a new one.

Jim of Walnut Creek, CA January 15, 2010

We purchased a G.E. microwave oven( model # JVM1650SH02 )4 years ago. After 10 months it stopped working. G.E. sent a tech over and determined that the magnetron tube went out. He fixed it at no cost since it was under warranty but this raised a red flag with us. Now 3 1/2 years later it started smoking. G.E. now says the tube has gone out again. The tube is still under warranty but they want to charge me a "discounted" fee of 170.00 to fix it a second time. Their only fix to this problem, after telling them of my discontent, is to offer me a deal on a new one. Their deal was to only charge me 214.00 for another model. That same model can be bought for 256.00 from anywhere. Big deal, a 40.00 savings. Why on earth would I take a chance on fixing this one or buying another G.E. microwave oven? There is certainly a problem here!

James of Cool Ridge, WV January 7, 2010

I purchased a new GE Spacemaker microwave oven in 2000. In 2002, the unit quit working due to a magnetron failure. After going through the chain of folks at GE, each telling me "it's out of warranty", I finally spoke with someone who told me that GE had outsourced the magnetron production and each has failed. GE did agree to replace the unit and sent a repair man who replaced my old Spacemaker with a new one. I was assured that GE does not outsource now and I would be very satisfied with the new microwave. 7 years later, the magnetron has failed once again. My previous microwave was a Zenith and was over 20 years old and working fine when I replaced it so I don't think I'm expecting too much. No more GE appliances for me.

Mary of Aston, PA January 7, 2010

Bought the GE SpacemakerXL model JVM1650 less than 4 or 5 yrs ago and the microwave has suddenly stopped heating. Through research I am certain it is the magnetron tube. Spoke with customer service and was told magnetron tube is a covered part but not the labor charge. That is just ridiculous! Why would I pay a hefty service charge for a part that will probably fail as well.

kenna of the colony, TX January 7, 2010

Wow, GE let me down as well! Long story short. I bought 2 GE microwaves that both broke within a couple of months! They both stopped heating up! Really ridiculous. Don't buy from GE until they get their act together!

Mr.Nathaniel of Whiteville, NC January 5, 2010

My microwave simply quit operating (heating after 3 or 4 months. I called the number on the pamplet. I was given a date and time for a local service man to come to my house by the computer. The service man called me an stated he could not fix my micro-wave unless I produced a receipt from the store where I bought it.

I am stuck with a non-functioning GE product still under warranty in the original box with all vender numbers, serial numbers and store vender information ect on it.

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