Complain about a product or service

GE Microwave Ovens

GE Microwaves • Fires • No Heat • Other Problems --- • GE Spacemaker Microwave Ovens • Other GE Appliances --- • RECALL: GE, Kenmore Microwave Combo Wall Ovens

Rob of Port Deposit MD (08/25/08)
microwave blew up! Heating butter, Baby bottles, eyebrow wax make the microwave spark from the side metal plate in the microwave, shooting blinding light, and electric shorting out noise. The metal plate in the microwave now has a hole in it from it going crazy. It came installed in my doublewide, brand new. The problem didn't occur until after warrenty had expired. Go figure.

since the micro isn't under warrenty, I have to buy a new one. The only damage done was to the microwave itself, thank goodness.

Rhanda of Woodside NY (08/23/08)
I was given Microwave/Convection JES1290SK by my daughters. Eight months later it stopped working. Unplugged IT and plugged it in once more and it started up again. Now 18 months later, it has stopped working completely. It is totally unresponsive to anything we have tried. Even had a couple of other individuals look it over.

GE Consumer Services said I would have to pay $99.95 for someone to LOOK at it only and tell me what the problem was. I would have to pay for parts and labor. They refused to give an estimate of what labor cost and parts cost would be and let me know in no uncertain terms that I would be responsible for those costs. They claimed not to know what parts were needed, yet, when I asked if it was possibly a fuse, they suddenly became knowledgeable about the fact that it was definitely not a fuse.

I made an appointment for a repair man to look at it, but after reading all the complaints listed, I think I will cancel it. After a cost of $400 plus for the oven, and being aware of what repair costs are in New York City, I have no choice but to suck this up or I will be paying close to the original cost of the oven for repair service -and for how long will it function? Another 6 months?

A unit costing this much should not burn out after 1-1/2 years. It is not right that I should have this big expense after such a short time. I am very angry and feel that I have been taken advantage of since GE obviously knows they are turning out very inferior products. I do wish we had read the reviews before purchasing this piece of junk. We have learned an expensive lesson...NEVER AGAIN BUY A GE PRODUCT!

Joseph of Santa Rosa CA (08/22/08)
Bought a GE Spacesaver from out neighbors who had NEVER used it, even though it was two yeasr old. It was brand new! Installed it over our stove, worked for about two weeks and then it just went blank, like it had been unplugged. Checked everything. Circuits, outlet were okay. Called GE to find out what to do and they said they'd send out a repairman for $100.

Got on line to see what I could find out and, WOW, did I get educated. Called back and GE siad the unit was out of warranty and that there was no recall. Tried to reason with them but this was an exercise in futility. GE is NOT a company we will use in the future and we will tell EVERYONE about the problems we have had with their product, and how poor their service was. This, along with everyone elses notice will eventually put them out of business for their lack of empathy or pride of workmanship. If I treated my cleints and customers in the same way, then I'd be out of business in months!

Spent $200 on a new/used (it had never operated) microwave. from out neighbors. It just quit after spending about three hours installing it. Our neighbors were cool and gave me my money back, so I took the GE Spacesaver and placed it at the front door of the company that our neighbors bought the microwave from at 3:00am. Not a big protest, but let them deal with the disposal of a crappy product. DO NOT BUY GE PRODUCTS! The one we got sucked!

Melissa of University Place WA (08/18/08)
Our GE Sensor mirowave Model JES1351WB almost caught our whole kitchen on fire! My neice placed a large frozen bagel on a paper plate and pushed the defrost button, walked into the other room, 60 seconds later black smoke poured out of the top of the microwave. I got up from 12 feet away and we opened the microwave to see flames. We had to get a fire extinguisher to put out the blackened bagel and finally the fire department came to help us remove the microwave. It was plugged in behind a heavy microwave hutch filled with dishes and canned food, so it was not easy to unplug the unit immediately.

Now the yellow extinguisher powder has left an irritating coating on everything (inside of closed cupboards included), and we have nasty smoke damage in the living room carpet and furniture. Our insurance company will not pay for the cleanup and I am disabled. My niece has since gone home to another state, my daughter had to be treated for smoke and extinguisher chemical inhalation at the hospital, and she cannot help me clean up because she is asthmatic and the chemical dust triggers another attack. What a nightmare! I have to wash every single dish and dust every single cupboard and container of food in my entire kitchen now! I cannot even go in there. I am so overwhelmed.

Joseph of El Dorado Hills CA (08/18/08)
We moved into a new home Build by Pulte Homes in a area known as Serrano. In El Dorado Hills, California. All the appliances came templated by the hundreds of Pulte Build Homes. Pre-installed are all General Electric Appliances.

The Built-in microwave now has a f3 error. It has been absolutely annoying to beep every 30 seconds for the past four days in our house. I have turned the power to the whole house off and it seems to be on a different breaker. There is NO Way to see a power off switch either in the Breaker or on the Microwave. There are no instructions from PULTE homes to turn off the microwave or to find out where the plug is on the built in Microwave.

Annoying beeping sound. for 4 days. No access to a power off switch. The GE Alliance person said they can come out in 5 days. It is still under warranty but the GE Appliance person is still not here.

Cindy of Harbor Beach MI (08/14/08)
Purchased a new GE Spacemaker in Feb. 2002. The turntable motor quit after a year & a half (of course, it would have to be after the mfg. warranty had expired). It's now Aug. 2008...I'm now trying to find a new motor for it(tired of hearing the grinding noise if I forget to run it without turning the turntable off) and wondering (after reading all the other complaints on these models), if I should just bite the bullet and buy a different one (although a new motor is about $40.). I would definitely stay away from a GE model though.

I owned an Amana Microwave prior to this unit, for over 20 years...not once did I ever have a problem with it. Whatever happened to Quality Control with GE...did they take a permanent vacation????

Lisa of Dwonigtown PA (08/10/08)
Manufactured March 2004 - 4 year old GE JKP86-27 just stopped heating. It still goes on like it is heating/working but the food comes out cold.

This is a double oven unit with the microwave on top of the in cabinet oven so it is expensive to replace!

Linda of Desert Hot Springs CA (08/01/08)
I bought an over the stove microwave on Feb 28, 2008 and installed it the middle of April, 2008. Around the third week of June I noticed a smell whenever I used the microwave. The smell got worse with each use and within a couple weeks I was unable to use the microwave. I called for service and they sent someone out within the week.

The technician arrived on July 7th, 2008 and thats when the real problem started. The technician said he would order the parts and they would be shipped to me and he would return the following Monday to put the parts in. However, I had to take the microwave off the wall for him to work on it.

I had not received the parts by Friday, July 11, 2008, I called GE again and was told that I was not on the schedule as they had one of the parts but that the magnetron tube was on backorder with no estimated date of arrival. I stated that this was unacceptable and that if they couldn't fix it they need to replace it. The customer service representative then told me to call the next day as the parts could come in and be shipped and would be here on time. I called on Saturday only to find that all I got was an automated response. The automated response indicated that I was scheduled for service as promised, so we took the microwave off the wall.

The following morning, Monday, July 14, 2008 I received an automated call at approximately 7:45 AM that stated I was the next service call. I waited until 10 AM, then called to find out what the delay was. At that point I was informed that there was no service as the parts were not in and still not estimated date of arrival. She said she would check into it and call me back. I contact another customer service rep at noon and was again told they had no estimated date of arrival for the parts.

She suggested I contact a different division of the customer service, when I demanded that something be done to rectify this problem. When I called the other division, I was told they had an estimated date for the parts to arrive as July 25th. I stated that waiting another two to three weeks with the microwave taking up a large portion of my counter was unacceptable. As this representative was uncooperative and somewhat rude in her responses, I hung up on her and called back to speak to someone else. This representative said she looked it up and that the parts were due in on July 18th. When I questioned the fact that with four different people supposedly looking at the same computer screen there were three different answers, she said that this was what her computer said and that it was the best she could do.

I contacted the store where I bought the microwave, Lowes and explained the problem to them. Since I bought this particular microwave based on their recommendation, I ask if they could help. I was told that there was nothing they could do but they would make a call and see if they could find out any additional information. They called back to tell me there was nothing they could do and that they had gotten the same response I had already received.

At 3 PM I received a call from someone who identified himself as the GE repairman and he informed me that the regular guy had called in sick and so he was doing double the work and he wasnt sure when or if he could get to my place that day. After some discussion with him whining about how it was already 3 PM and he had not even had lunch yet, etc, I ask if he had the parts. He told me they were to be shipped to me and I should have them. When I explained the situation he said he just wanted to let me know he might be late or not get there and that he didnt know what to do about the parts. I finally told him if he did not have the parts, it would be useless for him to come by as he couldnt make the repairs anyway.

On July 24th, 2008 I received a call from A-1 Delivery Service. I was ask to set up an appointment to deliver my microwave. I ask if this was a new or reconditioned microwave and was told it was new. The appointment was set for Tuesday July 29th, 2008. On Monday, July 28th, 2008 A-1 Delivery called again to give me a set timeframe of before noon for the delivery.

On Tuesday I waited until almost 1PM before I called to see if there was a problem as the delivery had not yet arrived. I was told I was the next stop and they arrived shortly thereafter. However, once again there was a problem. The driver/installer informed me that the microwave was the wrong color. I told him to install it anyway as I didnt want to wait any longer. He started telling me that they could have the white one out on Friday morning, that since my other appliances were all white. I stated that I really didnt want to wait any longer, but he said since I had a white one and that I might want to match all the appliances, and it would only be 3 days. When I expressed concern about the fact that I didnt want to waste another day waiting for a delivery, he promised to deliver it before 8 AM. He said that they made their deliveries to the desert early so they could get out of the heat and that his first delivery that day had been in Indio at 6:40 AM. I finally agreed to let them bring a white one on Friday, August 1st, 2008.

On August 1, 2008 I got up early to make sure I was ready for the delivery. However, once again I was disappointed. I called A-1 Delivery at 8 AM to see when they would be here only to be informed that they wouldnt be making the delivery. Once again I had been lied to. When I spoke to Campos at A-1 Delivery he said the only way to order a different unit was if the one they delivered was damaged.

As it was never taken out of the box, I am quite sure it was not damaged. He stated that they did not re-order for a color change. It appears that I was put off once again by GE in an effort to keep me from calling my lawyer. With the effort the delivery guy put into convincing me to wait three days for the white one, I am suspicious about their involvement as well. At this time I still do not have a working microwave, but a box from GE arrived the day after the driver convinced me to wait for the right color. No one has contacted me about any repairs and at this point I am sure there must be so many problems with this unit that I worry I will have more issues even if it gets fixed. After all why would there be such a backlog on parts for a unit that was manufactured in January 2008??

The last conversation I had with anyone was with Campos at A-1 Delivery at approximately 9:30 AM today (August 1, 2008). At that time he said he had sent an email to GE, [after he told me he was going to call them when I spoke to him at 8 AM this morning] and that he would send another.

Since this began I have been lied to, put off and just plain ignored. Why is it such a problem to simply fulfill a warranty promise??

Extra cost of gas to cook with, which created more heat, therefore causing extra use of electricity for cooling unit to maintain a comfortable temperature in my home. Inability to utilize kitchen to fullest extent due to space required on counter for defective unit. Not to mention the stress and frustration I feel in trying to deal with this situation

Lanette of Vancouver WA (07/30/08)
I bought a GE Model JES1358WL01 Microwave in March, and by June it quit heating. Everything looked like it was working, but food came out as cold as it went in.

Since I did not have the box (like most people, I had already recycled it), and just my luck I had misplaced the receipt, I was only allowed to return it for the exact same model. After seeing other complaints for the same issue, I fear I will be out of luck when this one fails!

Lisa of Winter Park FL (07/20/08)
My fiance just sold his house (so that we can get one together), which contains a built-in GE Spacemaker XL microwave. When the house was inspected, we were told we needed to replace the surface area bulbs on the bottom of the microwave. Last week we packed up the house because my boyfriend is spending the next seven weeks teaching outside the country. So, I am left to take care of these minor things, and I've replaced the bulbs. But now the lights won't go off.

This is set up with a bright setting, which I assume would have both bulbs on, a night light setting, which I assume would leave one light on, and an off setting. Although the panel on the front of the microwave cycles through the settings, there's no change to the lights--they both stay on. I have to turn off the circuit for them to go off. It seems as though the entire electronic circuitry of these microwaves is messed up big time.

I guess that I'm going to have to go out and buy a brand new microwave and pay to have someone install it since my boyfriend is out of the country. It won't be another GE.

Keith of Orlando FL (07/19/08)
Purchased a JVM1540LM2CS over-the-range microwave from a scratch-and-dent store. Within a week, the vent fan was going on, all by itself, all times of the day and night. Press the button, it stays on. Have to flip the breaker switch. Called GE, nasty lady sez $80 to look at it. Yeah, right, GE.

Unscrewed the top screws, took the vent cover off, there's a screw above the keypad, took that off, and there are instructions tucked in the bottom of the keypad for service people. Obviously, a short in the relay. Clipped the wire, put it back in, well, I can't use the vent fan anymore but it won't matter because I'll never buy GE anymore. Hope to save some of you at least $80.

James of Aurora CO (07/18/08)
I was steaming crabs on the stove and put a dish of butter in the microwave to melt it. After several seconds of operation there was a flash and loud explosion. The plastic vent above the door was broken in the explosion and the carousel stopped turning. The carousel has not worked since then. I would like GE to get the word out about the potential problems of running the microwave when steam is rising from the stovetop.

Lynne of Hollidaysburg PA (07/17/08)
while i was in the hospital my old microwave broke. teenagers NEEDED a microwave to cook. so when i got out i went to sears and saw the ge profile microwave convection stainless steel it had a tiny scratch on the time but still had the warranty but i got a discount.

from the first day it made a vibrating sound but we thought that might be normal. then just this week it started to sound like someone had put aluminum foil in like popcorn and a kind of odor. we have not used it since and now i have been made aware of the recall and want to see what to do.

i am handicapped due to lupus and i am unable to cook for my family. they depend on the microwave and convection combination to get meals.

Kathi of Pleasanton CA (07/17/08)
I purchased a stainless steel GE 30 micro/hood (Model# JVM1870CH) in 2004, for $500 Adult household with very little microwave use other than the occassional warm ups 2-3 times a week. No cooking on a daily basis. Microwave will no longer heat. GE Service call is $99.95 plus any parts and/or labor. It would cost as much as buying a new microwave.

From reading other complaints on this website, it appears GE has a problem. Possible recall in order? Will not purchase another GE product

Gary of Huntington VT (07/14/08)
They sure don't make 'em like they used to! We purchased a stainless steel GE Spacemaker micro/hood (Model# JVM1650) when we updated our kitchen in May 2005.(Our 16-year-old Hotpoint micro/hood worked just fine, but since we were re-doing our kitchen, we decided to go for form over function.)

In April, 2008, our new microwave started to malfunction --shutting down after only a few seconds. We called a technician who removed it and later informed us that the magnatron was defective and that repairing it would cost as much as buying a new microwave. After more than two months of deliberation, we decided to purchase a so-called top-rated Kenmore micro-hood and are hoping it lasts more than a couple of years!

$468.99 for original unit $100 service call $615 replacement

Lavada of Marion AR (07/14/08)
I purchased GE Microwave Model#JES1358WL01 not even a year ago and it has just stopped heating. I mean the microwave pratically looks brand new and has stopped working. They need to build them so that they will last more than a year. No one can afford to buy a microwave every year.

Richard of Norwood NJ (07/13/08)
Purchased a GE microwave model number JVM1650SH01 Made in 2/2005 it now does not heat seems alot of these u nits are haveing magnatron issues.

Doug of Alexandria VA (07/13/08)
I had a GE Spacesaver microwave installed in my kitchen about 6 year ago. The model number is JVM1842BD001. Soon after installation we had a annoying problem. After pulling out the heated food and closing the door, the light would come on and the microwave start on it own. To stop it, you have to open the door and close it again. That usually works. OK, annoying but I learned to live with it.

just this past month, a different problem. The door handle broke. I searched the web for instructions on how to remove the handle. It is hard to find much. Couldn't GE at least give you detailed instructions on their web site? Any way with much trial and error I figured out how to get to the screws to remove it. I just ordered a replacement handle. Including shipping, this will cost me about $44 dollars.

Marney of Springdale AR (07/12/08)
We bought this house in October and the kitchen comes with a full line of cheap GE appliances. The GE Spacemaker microwave caught fire after a month when there was an arc between the metal interior shelf and the side of the microwave. Luckily we were standing right there and turned the microwave off before it got out of control. It left a nice scorch mark though. I took the shelf out and we kept using it. Then I am guessing the magnitron went bad from what I have read. It would got for two seconds and then shut off and then you would have to reset everything. I was going to see if I could just get it repaired, but after reading all the bad about these microwaves. I don't want to risk it and throw good money after bad. Thanks to all who have written in on all these sites. You have saved us some money.

I plan on going to Lowe's or Home Depot and finding a brand not associated with GE.

Cheryl of Chester NJ (07/12/08)
GE Profile Built-In Microwave/Convection Oven Model: JEB1095SB002 Two magnetron burnouts in 11 months. We are resale owners of this house. We have lived here just over 1 year. This will be our 2nd microwave repair. This microwave had burn spots all over the metal plate on the back wall of the microwave. And the paint is peeling on the floor of the microwave. We are normal users- reheating food, defrosting meat, occassional microwave popcorn. The house and microwave are only 4 years old! What a lemon.

Interestingly, the magnetron part is under warranty- but the service call is over $200! (We live in Northern NJ). That's $400 out the window in less than a year for a faulty product. It will be cheaper to just buy another brand.

Amy of Courtland KS (07/07/08)
We bought a GE microwave from Walmart 1 1/2 yrs ago. The heating element has gone out and I spent a lot of time on the phone with GE and they told me that I bought a product that I need to take back to the place where I bought it and most places will only accept returns for a couple months. So I said basically all I can do is buy a new microwave and she said yes.

I told her I wasn't going to buy a GE and she said 'we hate to lose you' well, then make products that last more than a year. We've had microwaves that have lasted over 20 years. We are a family of 6 and can't afford to buy a microwave every year.

Jody of Ringgold GA (07/06/08)
I can't believe the paint is bubbly and peeling - I feel it is unsafe to use this unit now, unless GE thinks it is ok to eat paint in your food. We have used our previous microwave in the same manner, just normal family use popcorn, soup, reheating small quantiest, drinks for a number of years and only upgraded because of the look. We like the look of this unit (JES1036), but unfornately it is not a quality made product -- we got in Dec. 2007 Cleareance Unopened item from WALMART and it only made it now.

We agree that this will be our last GE purchase. Paint is bubbling and starting to peel off the well area under turntable. Item was purchased slightly over two years ago. I have original receipt; however, mfg. booklet says warranty is one year.

Pauline of Ottawa OTHER (07/06/08)
Like many other reviewers, our GE Spacemaker microwave that was purchased a year ago started sparking from the upper left corner near the plastic clip that holds the metal rack. After reading these comments, there doesn't seem much use in trying to contact GE.

The metal rack has rusty burn marks, and the microwave wall is burnt.

David of Longmeadow MA (07/05/08)
GE SpaceSaver JVM1640BJ03 no power. I cooked something then, a while later we noticed no power to the unit. Tested Outlet fine. Reset circuit breaker and tested ok. Unit born on date (inside panel) is January 2006. Doesn't seem right. The funny thing is that I had a countertop microwave that was used for over 25 years that is still operating and being operated by the person I gave it to. This GE SpaceSaver operated for under 2.5 years and it's failed? Bad engineering or poor testing.

Jocelyn of Oakdale PA (07/04/08)
I purchased a GE Microwave/Convection Oven JEB1095SB002. Yesterday July 3, 2008 there was a loud bang and the glass in the microwave shattered. There were shards of glass everywhere in the kitchen. Some flew over 10 feet! This is exactly like Gai of North Haven CT (06/19/08)post. I have a call into the repair center as I still have an extended warranty on this unit. In addition the magnetron has gone out on this unit twice.

Dicky of Longsford MO (06/29/08)
Ge Spacemaker model JVM166OCB Microwave started crackling and emitting the smell of electricity. Seems to be a common problem all over the web. Add me to the class action list if one starts.

We haven't used it so we may have caught it early enough. Repairs will be in excess of 200.00.

Richard of Columbus OH (06/26/08)
Magnatron tube is out again on our GE Microwave JVM1631WB003

I am afraid to replace this again because of its reliability. It will cost me ^00.00 to replace it - I'm retired and thought GE was reliable. I understand the had Samsung build these under GE name - what a shame! Include me on any suits filed against them.

Donald of Lawrenceville GA (06/25/08)
Have owned a GE microwave for less then 3 years. Stopped working and service call costs $80 and repair man said the board would cost $175 to replace.Apparently there is a problem with these models and there should have been a recall. Filed a complaint with the company but know they are not going to do anything so i'm stuck with a Microwave that looks great but does not work.

Jason of Clearwater FL (06/24/08)
GE Advantium 120 Microwave ovens have a defect which affects many models, that causes a thermistor fuse to burn out. This part has a lifespan of about a year. The part costs only $0.14 but the cost to repair is generally $250. From my research on line it appears that this problem runs rampant with both the older and newer models.

Between the cost of the unit and subsequent repairs $1500

Judi of Corinth, NY (06/23/08)
Paint is bubbling and starting to peel off the well area under turntable. Item was purchased slightly over two years ago. Do not recommend purchase of Model #JES1136. I have original receipt; however, mfg. booklet says warranty is one year.

Last GE appliance we will purchase.

Michelle of Winston, GA (06/23/08)
My GE Spacemaker XL1800 is less than 2 years old and stopped heating...absolutely absurd! For the amount of money spent on this appliance it should not be worthless after a year and a half of use!

Based on info I have seen here, I REFUSE to dump money into the repair for fear it will be never ending! I really wish I had done a search on GE appliances prior to purchasing!! If I had found this site prior to my purchase I would have NEVER bought any GE products! Maybe this post will save another person time and money---AVOID making the mistake of purchasing GE products as it is clear their products are not designed to last!!!!

Robert of Kernersville NC (06/20/08)
A few months ago my GE Spacesaver Microwave Oven burned out (2nd time, under warranty). Unit is still like new, gently used. The magnetron had to be replaced again (cost over $150, labor and service call, part under the warranty replaced at no charge). I was very upset and complained LOUDLY to GE. I said I was going to replace the part myself, and ordered and received it.

I was advised by several knowledgeable folks I should not attempt the job, due to dangers involved. I decided to send magnetron back for credit, which I did. I just had the GE serviceman do the job and microwave is again doing just fine. My reason for writing this now is to tell everybody to check closely in the instruction book that came with their microwave and they will find a paragraph that tells them NOT TO OPERATE THE OVEN WITHOUT ANYTHING IN IT for more than a minute or two or the oven may overheat and the magnetron BURN OUT! I think most people don't see this, because it is NOT set out with a clear CAUTION or WARNING heading, and it SHOULD be the first thing listed!

During the years I was working, we often had microwaves go out because people heated popcorn in the oven. The stink remained in the area for a long time. I guess they used the wrong type popcorn, or wrong type of popping container. I think maybe the magnetrons might not be as poorly designed or made as people think. I was in electronics many years, and the unit they shipped to me was very high quality. I know I will be extra careful from now on. I've put a warning both inside and outside on my unit. Thanks for your time.

Gai of North Haven CT (06/19/08)
I installed a built-in GE Profile Microwave/Convection oven in November 2005 (Model JEB1095SB002). A week ago, the exterior glass door shattered. It was not in use; no-one was even home when it happened. GE Customer Service took a week to schedule a call, then actually read the description of the complaint and called the day before the call to ask if I was prepared to pay $475 for a new door plus $160 for labor, and of course it would take an additional week to order the part.

Further, the technician argued it could not POSSIBLY be a mechanical fault because the interior glass would also be shattered. He implied I wasn't telling the whole story. I cancelled the service call, and will NOT be replacing the unit with anything made by or for GE.

The unit cost me around $1,000 2 years ago, and a similar replacement will now be $1500.

Jane of Yerington NV (06/18/08)
I have a 13 month old, lightly used, over the range, GE Spacemaker microwave with exhaust fan. After useing the fan for a short period of time the whole unite went black. No power or digital readouts. Nothing works. I went on the internet and this is not an isolated incident.

To call a repair man to my home before tracing the problem or part down would be around $80. I tore it apart and replace the fuse, however that did not solve the problem. I will never purchase another GE product after reading other consumers complaints about their GE purchased. Thank You

Richard of Dyer IN (06/15/08)
MY MAGNETROM OM75P(10) failed, under warrantee but it cost 75 for the call and 100 for the labor to spend 31 minutes to replace it. If it goes again I will replace it, not with GE the part retails for $59.99 plus 10 for shipping.

If the magnetron has not been upgraded, I will not buy a new one.

Richard of Dyer IN (06/12/08)
My GE microwave spacesaver Oven shuts off in 2 seconds. I am going to pay $75 for the call and more for labor for the magnatron replacement...the 3rd in 8 years. I better insure it,if they will permit it. When is the recall?

Three magnatrons in 8 years is too much for me to take. The costs are high for a warranteed part that lasts only an average of 3 years.

Barry of Tampa FL (06/11/08)
We purchase a GE stainless steel Profile spacesaver microwave for approx. 650.00 less than 2 years later the turn table does not turn and the unit turns off in 2-4 seconds. The sad part about it is that when I called GE, they were very defensive and rude. We will never buy another GE product, ever!!

Cindy of East Greenbush NY (06/09/08)
I bulit a new home in the year of 2005, all new Ge products we bought for the new house. Within the 1rst month we had someone service our Dishwasher, then in year 2 someone had to service our microwave with a $90 services charge. Few months later the microwave broke again (blown fuse), I then again called to have someone service the microwave again, another $90.. Too, make long story short. the microwave has been serviced 5 times for the same thing (blown fuse).

I also, asked the Services Guy, that sometimes when you open the Microwave door the microwave turns on and the plate spins, He says, that is normal. I have owned maybe 2 microwaves my whole lifew and never experienced that with a microwave. Im just waiting for the Microwave to catch on fire. I have called and wrote letters, but no one seems to care. Plus I had to use my vacation time to meet the service guy...

Monisha of San Jose CA (06/04/08)
I have a complaint about a GE Profile Microwave-Oven Combo that is made of extremely inferior quality material. The paint inside the microwave is not heat-resistant and it has been peeling and rusting the interior for a long time. The inside of the microwave has been stripped of paint, the inside metal exposed, and it occasionally sparks, which is a huge fire hazard. To make matters worse, GE recently recalled this model because of a faulty electric design. A service rep came to fix the recalled circuit in Dec 07. He dismissed the microwave rust as normal, and said his job was to fix the recall piece only. The turntable plate does not rotate due to the rust, and yet GE prefers to call this normal wear and tear!

I contacted Customer Service again in May 08. This time the service rep said the unit was definitely non-repairable and that it should have been replaced long time ago. He assured us that Customer Service would expedite the process of replacing the unit. No one called back. When I called Customer Service, they could not find my case, then they could not locate the notes by the technician, and finally they wanted to dismiss the case by saying this should be handled by the recall division. The agent did not even want to know the details of the case, and it took several frustrating attempts before he could understand the situation. He informed me that since the unit was old (I didn't know that GE Profile appliances had a life expectancy of only 5 yrs!), they would give me a prorated 40% discount on a new unit, which is their policy for replacing units with normal wear and tear; take it or leave it!

It is sad to see so much arrogance by GE Customer Service about replacing their faulty, defective appliances at no cost, WHEN THEY ARE AT FAULT! One would expect a reputable company such as GE to graciously concede their mistake and make that extra effort to retain existing customers. Such swindling tactics does not befit a reputable company such as GE.

Roberta of Palm Desert CA (06/03/08)
The product involved is a GE Profile Microwave/Convection Oven - model JEB1095BB04. In 2001 we moved into a new house which had all GE Profile appliances already installed. Neither my husband nor I use the microwave that much or that often. It's used mainly to heat up things like coffee.

Within 2 years, the magnatron went out. Turned out GE has a 10 year warranty on the tube but charged $160 for a service call to replace it - which we did. Within 2 years, the tube again needed to be replaced. After many calls to GE and assurances that the problem had been resolved, we purchased a new microwave from them. It was the same model (only one that could fit in the built in cabinet). That was in May of 2006 and in May of 2008 it again broke.

I was furious at them but they would do nothing except set up another service call at my expense. We have spent over $1,000 over and beyond the cost of the initial microwave.  What I am not seeing is what a consumer like me (and many others) can do about it. Are there any consumer protection laws to protect us from a giant corporation selling shoddy products and then not being held responsible?

Marijayne of Brooklyn, NY (05/30/08)
My Kenmore over-the-range microwave is less than 2 years in use. It began making strange sounds at about 1 year, and began sparking from the interior left-hand ceiling a month ago. I investigated, and found that Kenmore microwaves are made my GE or Whirlpool, both of whom have numerous reports of similar problems (some of which have led to house fires, and large recalls of the devices). LG teamed up with GE too... to make microwaves!

Numerous hours on the phone to Sears service deparment, who did every thing BUT service me, including taking my $80 for a repair man to hit the start button and observe the same thing I'd already told them: sparking from the interior ceiling.

Ben of Janesville WI (05/08/08)
we bought GE spacemaker stainless steel microwave, have had about 14 months and we were outside my daughter smelled something funny, opened it up and it was burned. it had not been used all day. this is obsurd.... what if we had not been home and it caught our home on fire. something needs to be done..

We are out $450.00 for microwave $30.00 to take to dump and another $500.00 for a new microwave. we called GE and they are not willing to help in any way. model # JVM1750SMISS.

Leo of Brooklyn NY (05/02/08)
I have a GE Spacemaker Microwave Oven, Model JVM1740DM1WW, since April 25, 2008. All of the sudden, in less than a year, on April 12, 2008 it has stopped working (no heating). On April 14 I called GE Appllianes Customer Care Services at 800-432-2737 to schedule a service technician home visit for April 18. On this day a repair man came to detect a problem, and we needed to wait for a week for a part needed to be replaced. A repair man has told my wife that somebody else should be at home at the time of the next visit in order to take the microwave down to the kitchen table. This part was ordered and delivered in a week, and we have been waiting for another week until April 25, when other two repair men have come.

On April 25, these two men made a lot of mess in the kitchen, could not repair the microwave, and told us that they needed another part to be delivered and replaced. We have been waiting for another week until May 2. On this day, they finally have got some positive result, once again making a lot of mess in the kitchen, behaving very rudely and impolitely. One of repair men was named Simon, he is a Russian speaking person, and my wife speaks Russian, and her English is not so well. She was trying to communicate with Simon in Russian, but he refused to do so, and pretended that he doesn't understand her. I had to take two days off at my own expense in order to help my non-English speaking wife to communicate with the Russian-speaking repair man, Simon. He is very rude and unapproachable. It is very difficult to call and reach a person in charge at GE Customer Relations.

Loss of two working days for waiting repair men from GE Appliances. A lot of mess and dirt in the kitchen, because of using a kitchen table for fixing microwave. Waiting for three weeks for a microwave repair. The repair men did not leave any paper about their work.

Vella of Washburn MO (04/29/08)
microwave appliance i wrote in a complaint and they were going to get in touch with me but they never did. The paint burnt off and they said they would. They sent me a bottle of touch up paint and when i used my microwave more paint came off and it looks terrible.

looks like i left it dirty bur I didn't. Always cleaned it when i used it.

Jim of Chicago IL (04/29/08)
I have a GE Spacemaker, model JVM1650sh01, that started powering off after a second or so whenever I try to cook anything. Once that happens, it asks me to reset the clock. If I try to use it again, the circle continues and my microwave is not functionable.

At this point, their is no physical damage to my unit. However, it is going to cost me a $89 service fee to have someone come out to tell me the magnetron is faulty on my unit (as it is with thousands others that I read on this website). They are also going to charge me for labor, but they won't give me an answer as to what that will be. The consumer relations person at GE (said her name was Adora) could care less about my complaints, said she had no knowledge of any problems, and the product was not under recall.

I advised her of the consumer affairs website and she told me (with sincerity which is scary) that anyone can put anything on a website and they have no knowledge of any problems. The funny thing is, when I told her how I felt the issue was the magnetron, she new exactly what I was talking about and told me the part would be covered, just not the call or labor. What a scam!

Lois of Hempstead NY (04/29/08)
handle broke cost more to repair than to purchase new microwave

cannot use microwave

James of Ooltewah TN (04/28/08)
Called service because the interior light bulb had burned out for the second time in eight months. Along with this the microwave would run when the door was closed. Service man said i needed a new printed circuit board, at a high cost. All this for a unit that is 2 years old? This does not speak well for GE!

Shawn of Fremont CA (04/28/08)
After just 4 years of use, our microwave stopped working (JVM 1660 CB). GE was to charge $90 to send a repair person. We decided just to buy a new one. Two things we learned. All microwaves are made by Sharp (so our distaste of GE wouldn't matter if we change to Fridigaire or another brand). Microwaves that serve multiple functions (especially over the range one since they serve as a light, vent, as well as mw) are more prone to go out after 4 years.

Duncan of Houston TX (04/16/08)
I have a GE Spacemaker XL that was part of the new house we purchased. 3 years later after we moved in, the handle came off. I looked at it, the handle's only attachment to the door are two tiny platic sticks!

And we just had a new gas cooktop from GE. Guess what, the grate is too high and the flames do not get to the bottom of the pans! It took like 7 minutes to cook some eggs. I will not buy one more GE appliance in my life from now on. I thought GE used to pride themselves as either #1 or #2 in a market. I think they are down on the list not only on their products but their reasonable repair fees. They charge the consumers a lot higher than other brands.

Andrea of Parma Hts. OH (04/15/08)
My last microwave lasted me 12 years. Of course it was not a GE. I replaced it with a GE Spacemaker and had it for nearly a year before the thing started to stop working. I can only use for 3 minutes at a time or it shuts down completely for at least 20 minutes. Am I nuts or is it sad that so many people complain of the same thing and nobody can stand up to the plate and admit that this product is faulty. The company needs to stand behind this product one way or the other.

Barbara of New Lebanon NY (04/13/08)
We built a new house that we finished about a year ago February. We bought a GE microwave that malfunctioned almost immediately. We then replaced it, and a little over a year later it failed again. It wouldn't stop running and heating. We feared that it was a fire hazard and unplugged it. When we were visited by a Sears' microwave specialist he told us that it would cost 1,048 dollars to repair. We are now using an old microwave. This microwave was a terrible waste of money.

Waste of money, and $80 to be told your microwave doesn't work.

Maureen of Dedham MA (04/12/08)
My Ge Spacemaker XL (model# JVM132OWBOO2)stopped working. It is less than 8 years old and the light tutns on so it is getting electricity but nothing works. The control panel says F3 on it. When I called GE, they told me to reboot it which I did - unplug for a few minutes and then replug - still nothing.

No damage but lots of frustration! I don;t think 8 years is along time for a microwave!

Melissa of Manchester TN (04/08/08)
I purchased all new GE appliances when we built our home in July 2005. Since then, our control panel on our refrigerator went out, the control panel on our microwave went out, the broiler on our gas oven went out, and most recently, our microwave quit heating all together. I contacted GE several times and get the same answer ..... the magnetron tube is covered, but parts and labor are not. When I tried to discuss how many other people were having this same problem, they just told me that they would not discuss any other microwave with me. Our microwave is model JVM1650SH02 serial GH900183B. I will NEVER purchase another GE product.

When we repaired our oven, less than a month ago, is cost $144.00 for just labor and service charge (NO PARTS). The purchase of this microwave new was $350.00 and the one we are thinking about replacing it with is the LG that is recommended by Consumer Reports which is $300.00. Wow, that is a lot of microwave in 2 1/2 years.

Laura of Summerville SC (03/30/08)
My husband and I built a new house in 2001 and installed all GE appliances in the kitchen. Today, seven (7) years to the day, our GE Space Saver Microwave Model #JE1860WB 001, Serial #ZZ909207K oven caught fire while cooking microwave popcorn. Luckily we were close by and quickly turned it off, averting a disaster.

We no longer have a microwave oven and will now have to buy another. Besides the cost, we have the inconvenience of having to remove and install another oven and we may have to buy the same make if we can't find another company that makes an oven fitting the same dimensions.

Randall of Fuquay Varina NC (03/27/08)
I have a GE Over the range microwave that came with a new home purchase. model # JVM1650SH01 serial # DH 905529 B manufactured 2/2005. The microwave shuts off after a few seconds and I have to reset the time and date. Unit will not run longer than a few seconds. After reading reports here as well as several other websites, I will more than likely replace with other than a GE model rather than waste money on a GE repair.

Mike of Crofton MD (03/24/08)
Our GE spacemaker microwave (model #JVM1653SH02), which we only purchased about 3 years ago has started to malfunction. It runs for a few seconds and then cuts or shorts out. After reviewing your web site I realized very quickly we are not the only ones with this exact problem. Viewing all of the other complaints saved me the call in to an electrician, as I originally thought it may be an electrical problem. But clearly, all the descriptions of the same problem suggest it is the magnetron.

Considering I have 4 children, who eat lots of leftovers, and other microwavable meals, this has put a severe crimp in our cooking regimine until we can get a new microwave. Most importantly, considering it may be a fire hazard, I am only glad I found this out from your web site, as I have been out of town and my wife continued to keep trying to run it, to get food cooked. Back to Mac and Cheese on the stove, to save up enough money to buy a new microwave from someone other than GE, so we can start cooking again.....

Timothy of Gates Mills OH (03/16/08)
Our GE microwave oven (model JE1860WH, Serial #AH900253U) failed shortly after one year. It has burn marks on the inside. GE said they cannot help us as the warranty had expired. We contended the equipment was faulty, but GE said they had no indication of that.

Possible fire hazard. Equipment failure.

James of Ceres CO (03/15/08)
Purchased a 'great looking' GE Microwave Spacemaker during a remodel in Dec of 05 for a little over $300.00. It looked and worked great for about 13 months. We then began experiencing cooking failures. It would run for a few seconds, sometimes longer, than fail. We battled this huge frustration for several months (the rest of 2007) than began using an old 'cheap' counter top microwave. My wife suggested it was time to fix, replace, or do something. I agreed finally.

I scheduled an appointment with GE online agreeing to a ridiculous $84.95 service call. The GE repairman arrived not so promptly. I must state he was very polite and he apologized for our long wait. He said he was very busy with calls. He powered the microwave on while I was explaining the problem to him and within FOUR SECONDS he told me what was wrong. He said, It is the Magnetron, it's leaking. I said, The what?. He pointed it out to me and said the Magnetron is the heating element and that it was leaking and interfering with the circuitry causing the failure. Long story summed up. A quick trip to his service van and back he handed me an estimate for $254.90. That would include the service call of course. He did say the part is still covered but not the labor. He said it would take about 30 minutes if I wanted it repaired. But, the labor would only be guaranteed for 30 days. $255.00 for a repair guaranteed for 30 days? What a scam! What a travesty to the long ago and once held GE excellence in product and service. I took the $84.95 loss for a bad / good learning experience.

Economically, were out the expense of the $84.95 diagnosis that GE should have been able to share with me over the phone or at their site. Especially since they have so many problems with that part. And now we have to purchase, uninstall, reinstall a new microwave. Doing it myself, probably another 4 to 6 hundred dollars. We will NEVER purchase another GE appliance nor refer their product.

Patricia of Wells ME (03/14/08)
My GE microwave , which is still under warranty, is sparking and there are burn marks on the inside of the oven. I called GE and was told that since I didn't have the receipt that they would send me a goodwill certificate for $50.00. They sent the certificate but unfortunately the original microwave cost me $120.00. I now have to buy another GE microwave and spend another $50.00 in order to purchase it.This is just not right. These microwaves are obviously dangerous and there should be a recall before someone gets injured!

p

Judith of Virginia Beach VA (03/12/08)
I had the under cabinet put in with help from installers. I have had my son check the height from stove to bottom of microwave, and it is within the guildelines, and still the lower piece of the door has broken in half. It has melted and pulled away from glass door, and I am afraid the handle will break off soon. I now look at the junk. As soon as it blows up, I will have the money I need to buy something better that a GE product.

Broken door trim so far, but everyday it looks like it will explode; or I will put something in it, but the handle will brake. I will then need to break the door to open it.

A. of Columbus OH (03/12/08)
We had it installed over the oven as part of kitchen remodel 3 years ago. It's dead already. Lights go on, turntable turns, but no heat. After researching and reading these complaints, I'm inclined to cut my losses and buy new. NEVER AGAIN, GE! NEVER AGAIN!

Robert of Kernersville NC (03/12/08)
Our GE Spacemaker Microwave (Model JVM1660CH01 Ser SG900012B, made Sept 2004) had magnetron fail for 2nd time since new in our home purchased in Dec. 2004. Last repair cost $161 for service and labor (part was free!). Calls to GE Customer Service resulted in their sending me a $50 credit good for a year--but only as a rebate after I purchased any GE item. They've taken no action as to the need for me to again have part replaced (presumably again for est $175 service and labor!).

Having considerable electronics background myself, I sent to wwwRepairClinic.com. Part was in stock, and should arrive here today: total cost of $127.97 including 3-day shipping charge. I am going to replace the magnetron parts myself, and will write again whether repair was successful. We wanted to let everyone know about this source for reasonably priced authentic factory repair parts, and they treat you very nicely, too. Thanks for printing this for others to read.

Carla of Kansas City KS (03/10/08)
GE microwave, Model RVM1435WK. My husband was microwaving soup, when he came down the hall he noticed an acid electrical smell, he turn the corner and saw smoke and fire. The microwave was on fire! We had not been in our home a year. The house is 7 yrs old. The microwave was bought by the Gen.Contractor, it was new. I have started a daycare in my home. It so happen that this occurred on a Saturday, so this quite possibly could have been worst. We have an old reliable microwave in the garage that we had to pull out thanks to GE.

Service call just to tell us, it caught on fire, with the service man asking the What were you doing when this occurred? Eh, microwaving food? Along with terminal consumption of time trying to get this taken care of, Who bought the mw? Was it in the house? Did the contractor have a warranty? Do you have the papers for it, Does he? We will call you back...Oops we forgot to call, but now that you are on the line how can we help you? Then a letter thanking me for being a loyal customer. Ha! It still is not resolved, hey but there is always tomorrow!

Christa of Mcdonough GA (03/08/08)
I purchased a spacesaver microwave, modelJVM165OSH02 about 2 years ago. Microwave stops heating after two to three second then shuts off. I contacted GE on multiple levels ranging from customer service rep. to GE consumer affairs. I informed them of the problem with my microwave, In addition I gave them a list of consumers with the same microwave and microwave problem. All levels instructed me to have one of their technicians, at a trip charge of $69.95, to come to my home and evaluate the problem. After complaining that I should not be responsible for trip charge, labor and parts due to an obvious manufacture defect, I was informed that all charges would be waved if problem diagnosed as a manufacture defect.

Technician arrived to my home expecting trip charge. I explained to him the condition of the waiver and technician said that he received no such instructions on paperwork and therefore could not authorize waiver. I had a detailed list of other owners of same microwave complaining of same issue. GE has also issued a public notice regarding this same issue related to 1600 series microwaves, yet as many of my peers in the same dilemma GE is not recalling the item nor are they honoring labor costs. I also asked if I could have the microwave repaired by repairman of choice and still receive parts under warranty but I was told no, that they had to contact and schedule their own technician for service.

GE has a public notice regarding 1600 series microwaves acknowledging defect and hazard, however they have not, as of date, recalled this model.

Thomas of Jeffrey WV (03/06/08)
I had a GE Spacemaker with outside vent installed in our new home October 2005. Model # jvm1650SH01 serial # AH 908814b .(COST of $600+) Manufactured in January 2005. A few months ago, December 2007, the clock started flickering when I'd put in items, it would work fine on large items. Then in January 2008, the unit would turn off completely if used on high; after it shut down I would reset time and date and it would work for a while. Then after about a week it would only heat items on medium heat.

On February 9th 2008, when using it to defrost hamburger, the microwave made a popping sound and smoke was coming from the unit. After shutting it down and clearing the smoke from the kitchen I noticed a burn place in the inside back on the right side of the microwave, which looks like an high power scorch mark that had burned from the inside of the wall on the left, this burn mark is about three inches long. We called GE and were told there is no recall on our model, and we'd have to have it serviced. I also looked on the net to see if other people were having problems with this Model, and I see that I am not alone. I am a Fire Chief and I must say there is a serious problem with this microwave. This Microware is a possible hazard to personal safety and lives, and I can't figure out how GE will not admit that they have a serious problem with this Model, I guess we will have to wait until a few people Die or are seriously injured from the problems occurring with this Microwave. I would suggest any consumer that is currently having problems with this GE SPACEMAKER MICROWAVE, contact Consumeraffairs.com and lodge a complaint. I will send a photo of the damage to the microwave to anyone requesting it; our microwave appliance is no longer operational.

$600 unit must be replaced.

Mrs. of Granite Bay CA (03/02/08)
In August of 2006 I purchased a GE Spacemaker 2.0 Microwave oven Model #JVM2070SK02, Mfg. in Malaysia, from Sears. The machine started to shut off during the cooking cycle. Reading the instruction book, it says disconnect oven and then replug back into power. This seemed to work for a while, then the cycles got shorter and shorter until it stopped working. I called the repair man, and he said the cost of repair would be $1,200--more then the cost of a new machine. How can GE market this junk? This junk should be recalled like many other items from the Far East. I want my money back! It's just another way to sell their warranty program. What a ripe off. Thanks for nothing!

A loss of at least $500 to replace or $1,200 to repair.

Josef of Round Lake Beach IL (02/28/08)
Microwave GE model JVM1443WK02( 15 mo. working and more $250). Problem was cracking of the plastic front door and handle (2 huge cracks and some mini cracks).

Marge of Kirkland WA (02/23/08)
Our 1st GE Profile Spacemaker Microwave worked well for quite a few years, only problem was cracking of the plastic front door and handle. Replacement parts cracked in a similar way within a year of installation. Thirteen months ago we replaced the older unit with a model in Stainless; it worked well during the one-year warranty period. Now it is shutting itself down at random during cooking. We have to switch the breaker off and on to reboot it, then it works normally for a time or two before quitting again. It is very likely that the cost of a service call, then repair to the electronics, will exceed the price of a new microwave.

Even if the problem is with the magnetron which is covered for parts for 5 years, the combined cost of a diagnostics visit and the magnetron repair labor (not covered) will be more than buying a new one. The moral: If you like the GE Spacemaker, fine, but be willing to pay up front for an extended warranty policy (and read the fine print to make sure that it really protects you). Or be prepared to buy a new one everyone year or two.

No damage just a partly functional appliance which is a big nuisance, and the prospect of having to buy a new microwave every year of two. I should only have to budget maybe $80/year to have a nice microwave, with the GE Profile it could be as high as $500/year.

Darlenebecerra of Chicago IL (02/21/08)
I purchased a GE Spacemaker Mod. JVM1653SH02 in July of 2005. A few months ago the clock started flickering when I'd put in small items, such as a cup of water. It would work fine on large items. Now if I try to make popcorn the unit turns off completely; I need to reset time and date. It will only heat large items. My sister in-law had the same model, just older. She had hers fixed for free because she said there was a recall on her model. We called GE and were told there is no recall on our model, and we'd have to have it serviced. I'm going to try to have the sensor changed even though I'm not sure if this will fix the problem. I just hate to have to go through the headache of installing a new microwave, especially since this one is only 2 1/2 years old. What I don't understand, is if a company like GE knows there is a problem why wouldn't they fix it on their new models, because like many of you, I'll probably never buy a GE again.

I'm going to have to pay to have this one repaired. Or I'll have to go buy a new one.

Heather of Edmonds, WA (02/18/08)
I have the SpacemakerXL Microwave Oven. It has been just over 2 years now and without any warning, the microwave stopped heating today. I am told that it is the magnetron tube that has failed and needs to be replaced.

GE told me that the part was under warranty from the 2nd through the 10th year from the date of original purchase. They said they would provide replacement of the magnetron tube free because of a manufacturing defects. I would pay $79.99 for the service trip and between $100-150 in labor charges for a 10-15 minutes job. 

I called around and found a local repair shop that would replace the tube for $85.  I called GE and told them I only wanted them to send me the tube that was under warranty. They said they could not send me the tube and that it was only under warranty if they replaced it.

Cheryl of Knotts Island NC (02/17/08)
GE Advantium 120: I have had the same part replaced 3 times in this microwave, and it keeps overheating when you use the oven. It is defective, and I have read many complaints on the internet about the exact same problem. This needs to be recalled before it catches fire and someone dies because of it. GE just keeps charging me over $150 each time they come to fix it. This last time was twice in less than one month.

The microwave gets extremely hot and then just dies and shuts off, and it will not work until a tech comes out and replaces a part that is overheating in the microwave and charges you over $150.

Tony of Queen Creek AZ (02/16/08)
A GE Spacesaver XL1800 microwave came with my new house. When it started making sparking sounds I called about the warranty and got an estimater to look at it. After I declined, they suggested I look at this site. I bought a new microwave of a different brand. But I saved this one; I feel there will be a recall.

Cheryl of Albany NY (02/15/08)
My GE profile spacemaker II microwave, which replaces a previous model which worked fine for 14 years, was purchased at Sears in December of 2007. It caught fire yesterday, 2/14/08, apparently in the magnetron! A three-month lifespan is not very admirable! Sears will, of course, give a complete refund, but after reading all these other GE complaints, I am not sure I wish to replace my oven with another GE. Too bad, because it is my favorite model (shape-wise)

Fortunately, only the microwave itself was damaged. There is only the annoyance factor of being ovenless while a new one is on order!

Thomas of Saint Clair Shores MI (02/12/08)
My 2005 GE microwave had problems in 2006 while still under warranty.  Now in 2008 the magntube went, costing me $171.  So now I have a GE microwave that cost me $450 to buy, and $171 to fix.

Amy of Frederick MD (02/04/08)
I have a GE spacesaver 1850 series microwave that is 3 years old. It all of a sudden started making noises like it was going to blow up, and then it just quit heating. I looked into replacing it versus getting it fixed, and it looks like it will cost me almost as much to fix it as it will to replace it. After reading online, it appears that I'm not the only one with this issue, so I've decided to buy another non-GE microwave. I don't have time to haggle with the company, but just felt like I needed to have my input.

I will have to purchase another microwave after only having this one for 3 years. The new one will probably cost about $350.

Bill of Banner Elk NC (02/03/08)
I have GE Spacemaker microwaves installed at two separate homes. These are different model numbers, different year makes, but the handles have broken off on each. The door handle is clearly under-engineered, probably to boost sales of their $50 plastic replacement handle. I remember when GE once made high-quality products, but these appliances are junk.

Requires $50 to replace the broken handle. I can buy entire competitive microwave unit for $99, probably higher quality than GE.

Erik of Perry Hall MD (02/01/08)
Well, all these posts about GE microwaves recently is amazing. When I moved into my house it came with a Spacemaker over-the-range JVM1631BB microwave. Two days ago it stopped heating my food. Everything else works, the food just doesn't get hot. I read a lot of the posts here saying exactly the same thing and how much the labor was, etc. I just called the Appliance Service # on GE's website and spoke to a gentleman named Peter. He told me that it did sound like the magnetron tube. He told me it was under the 10 year parts warranty. He said that it would be $89.95 for a service tech to come out, but if it was the magnetron tube I would only have to pay for the labor and not the part...AND THAT IF THAT WAS THE CASE AND I DECIDED TO HAVE THEM REPAIR IT, I WOULD NOT HAVE TO PAY THE $89.95...JUST THE LABOR.

I asked him if he knew how much the labor for that would be and he said he didn't know. From all the posts here it sounds like he should have known and maybe just didn't want to say. I have the guy coming on Tuesday, but I'm going to call back and try to find out if I can get a figure on how much the labor would cost. I'll write another post after my experience Tuesday. Why isn't GE recalling these with all these SAME issues?

Stephen of Marietta GA (01/27/08)
My 3 years young GE Microwave interior light went out. I called the 800 service # to find out that it is NOT a user serviceable replacement part. This bulb will cost me over $100.00 to replace with service charge.

Frank of Las Vegas, NV (01/24/08)
I purchased a GE Profile Microwave 4-19-2005.  The unit door switch shorts out. It eventually blew the circuit breaker on several occasions.

GE said that they charge $69.95 for a service call plus all parts and labor once the problem is found. The unit new cost $185.

It is obvious that they make it uneconomical to have the unit repaired and will not repair the unit at their cost.  I spoke to a Sears salesperson who stated that he had a similar problem.  GE gave him a free part (Mag.tube), but charged $250 to install it, and insisted they MUST install it due to the nature of the part.

Mary of Vernon VT (01/20/08)
I purchased a G.E. Spacemaker XL Microwave oven, Model# JVM1653SH, on 8/06. It is arcing and crackling and shutting down automatically. We called G.E., for service and we were told that we would need to find a G.E. serviceman in our area. However, after reading all the unresolved complaints and negative reviews from other consumers, both here and on other websites, I've decided to steer away from this unreputable company altogether. I will just bite the bullet and purchase a new microwave from a reputable source and save myself a headache.

I paid $384.00 for less than two years of service. I feel cheated, but I refuse to be ripped off by G.E. any further.

Laura of Elgin IL (01/20/08)
I was using my GE Profile Spacemaker 2.0 Model JVM2070CH001 this morning, 1/20/08. I put a potato on a paper plate, punctured the potato and chose the potato option for cooking. I was using the Sensor feature. I sat down and was reading my paper and noticed the microwave had smoke billowing out of the top. When I opened it (which I know now I was not supposed to) the potato and paper plate were on fire. Flames were shooting from the food. I took a towel and put the fire out. Now my house smells like fire. I'm afraid to use the microwave again. I will be calling GE tomorrow, but my microwave was manufactured in Feb 2004 - so I'm out of warranty. As far as I'm concerned, I want it out of my house. I also live in a townhome building and we all have the same appliances. I'm afraid someone else will blow up their house and mine along with it. I will be bringing this up at the townhome meeting.

I'm on line trying to find out how to get fire smoke out of my house. My house smells like there was a fire (which there was). I don't know how to get the smell out and besides who knows we are breathing. It's 5 below zero and I have the windows open. So I'm losing heat as well.

Sanford of Monroe Twp NJ (01/17/08)
We purchased GE Spacemaker XL 1800 on 2/2002, from Jamesburg Hardware. I made a potato, using the potato switch and it caught fire.

The unit is ruined. It probably is the magnetron, based upon reports from other people. It would cost $85 for a service call, plus $180 to service the magnetron. It is not worth it.

Randy of Renville MN (01/16/08)
We also purchased the GE JVM 1650 Microwave. It was purchased in 2000. It was made in 1999. Since that time, we have put in three magnetrons. We have paid for the labor. Yes, the magnetron is covered for 10 years, but labor is not. It's probably a lot cheaper to buy the magnetron than the labor. However, we would think that GE would back their product just a bit. When we first purchased, they said yes there was a problem with the magnetron. It was covered. I would think that if the problem is as far back as 1999 the compnay would have fixed the problem already?

Rebecca of Laveen AZ (01/16/08)
We called a local GE repairman to look at our not quite 3 yr. old spacemaker microwave oven as it was suddely very loud, and not heating. He came out, and then told us to call GE direct as it was the magnatron tube, and that is covered under warranty. We paid him his $54.00 service fee. We then called GE and they arranged for someone to come out a week later, explaining to them that it was the magnatron tube, so to be sure the repairman had a replacement with him. They told us that there would be a service fee of $74.95, plus whatever labor the repairman deemed necessary, but that the magnatron tube was free.

The GE repairman was supposed to arrive on 1/15/08 between the hours of 1-5 pm. My husband took off work to be here. At precisely 4:59 pm the phone rang. It was the GE serviceman, telling us he will be here in a few minutes. Fifteen minutes later he arrived, totally unaware that we needed a magnatron tube, even though GE assured us that our serviceman would be apprised of the situation. He searched his inventory and found one. He then told us that we would have to pay him the $74.95 service fee PLUS $179.00 in labor! We told him that he could just leave because we would not allow anyone to take advantage of us like that. (It was obvious that they were covering the cost of the free magnatron tube!) GE should be forced to correct the problem with their faulty product. This microwave isn't even quite 3 yrs. old and it is worthless.

Cindy of Bethel Park PA (01/16/08)
I emailed G.E. regarding my profile spacemaker microwave oven because the inside top paint bubbled and fell off. I asked if using it was dangerous. I was called by a representative who told me they could send a repairman to look at it at a cost of $75.00. When I asked again if it was dangerous to use, I was told to pay the $75.00 and the repairman could tell me. So I bought an LG.

My 3 year old GE refrigerator sounds like a cement block being dropped from 3 stories up when it cycles off - NO MORE GE appliances for me. I will spend my hard earned money elsewhere!

Bought a new microwave oven, but had to spend money I didn't have to replace this appliance.

Regina of Crown Point IN (01/11/08)
Wish I had looked up GE Microwave reviews before I purchased model XL1800. Within the 1st year I noticed a crack in the door, but wasn't sure if it was a crack or a seam. Now it has slightly separated and I know it is a crack. There are also several spider web cracks in the door. Now I also have intermittent problems with portions of the key pad not working. Have a call in for service, but after reading all of the postings it seems I may as well buy a new microwave. My mother also has a GE microwave w/cracks in the door. This was not an inexpensive model.  I will definitely avoid purchasing GE appliances in the future!

Cindy of Timonium MD (01/11/08)
I have a GE spacemaker microwave - JVM1650BB007 - that is a replacement for an original faulty recalled one where the magnetron tube overheated and caused fire. At the time the technician said I was lucky my house did not catch on fire, it just burned the underside of the cabinet it was attached to. Now this new model has arced whenever the metal shelf was in. My 10 year old, who was microwaving oatmeal, called me hysterical this morning as it (the u shaped clip in the side) had sparked and the whole microwave caught fire. I called them and they said they could come out for $89.95 and I had to be there between 8 and 4 - and it would not be for at least 10 days. I got nowhere with the consumer relations dept even after telling them of several websites listing other recalls?

Carla of Fairifield CT (01/10/08)
We bought a house in May with a GE Spacesaver Microwave that hung over the GE stove. It was ventilated and had a fan. Whenever we cook or bake or broil on the regular stove, even with the fan on, the microwave goes beserk, blinking lights off and on, beeping, shutting itself down. We called a GE Appliance repair man who charged us $95.00 to tell us that it is a defective product and that there is nothing we could do about it except buy a new one, which would probably do the same thing. Is this fair? I do not think so.

$95.00 conversation with a repair person who could not fix the problem.

Edward of Yardley PA (01/10/08)
I purchased a GE Profile Microwave Model JEB 1095 sb2 5/3/2003. The Magnetron tube has broken 3 times, every 1 and 1/2 years. We only use the unit 3 times per week. GE covers the part but unless you have a service contract you must pay for the labor to install the part. We have spent over $450 in labor so far and it is not yet 5 years old. GE will not admit to a defect in the product - either the magnetron tube or the microwave itself.

John of Santa Cruz CA (01/05/08)
GE Profile Spacemaker Microwave oven, Model JVM1490SD003, SN AD907174K, Manufactured January 2002. This product has failed in more than one way. Electronics parts were replaced within first year, fortunately covered by a Sears maintenance contract obtained with purchase. Now, the door handle has broken off.

Herb of Greenwich CT (01/05/08)
I bought two GE Spacesaver II Microwave ovens Both failed. The first blew its microwave tube and the keypad on the second stopped working.

Chad of Crumpler NC (01/03/08)
My microwave arced, burning a pencil-eraser sized hole in a plastic dish cover contained within (model #JE1660WB). After this incident, microwave would not heat. This is apparently a common problem with GE microwaves, as there are countless reports to be found online reporting similar experiences. While GE warranties the magnetron for 10 years, the cost of labor is the responsibility of the consumer, a cost that exceeds the original price of the unit. Therefore, I have filed a formal complaint with the Consumer Product Safety Commission effective 1/3/08. This is especially frustrating as my GE dishwasher (Model # GSD5130D00WW, Serial # AZ2867619B) stopped working literally hours before the microwave arced. While the dishwasher repair is covered by a recall, the repair is handled by A&E Factory Repair, a company that is notorious for no-shows, rudeness, and lengthy waits for completed work (on the order of several months in many cases). Given the questionable reliance of GE appliances, along with an almost non-existent customer support structure, I will go to any means necessary to avoid GE appliances in the future. I urge anyone who has had trouble with GE appliances to file a formal complaint with the CPSC at www.cpsc.gov. In addition, make your family safer by avoiding the use of GE appliances in your home.

Kathleen of Elmhurst IL (12/30/07)
I ordered a GE Spacemaker II from their internet site. They delivered it and it did not work out of the box, it was dead.  They sent a replacement and it worked OK for a few months but whenever I used the microwave for anything but to heat up coffee or leftovers, it would overheat and go dead. Heating anything with liquid that causes moisture in the oven will cause the oven to overheat and go dead. I have used the microwave this way for 3 years. It is a very large device that heats coffee and cannot be counted on when preparing a holiday dinner.

Aggravation and loss of use when needed most.

Belinda of Montgomery AL (12/27/07)
We bought a new house in 2003 and included in our kitchen was a GE profile spacemaker model # JVM1660WB008. In the last 4 years it has stopped heating 3 times, and GE came out and replaced the heating element; and another time I don't remember exactly what went wrong with it, but we had to have it serviced again. I asked if they would replace the microwave since we have had all these problems, and they refused to replace it.

The last problem we had was MAJOR! I was heating something in the microwave that was mounted above our stove, and I had noticed it was taking longer and longer for things to heat. I assumed it was the heating element AGAIN! I walked up to the microwave to see if what I was heating was boiling, and just as I did the door burst open, hot liquid flying everywhere. Call it bad timing, but the door hit me right in the face bruising my nose and busted both my lips open, not to mention the burns from the liquid. I documented everything with pictures and Dr.'s notes.

I called GE and could not believe what they were about to tell me. The customer service rep. asked me what were you doing standing right in front of the microwave? I have the same microwave and I can see what's in there from across the room since there is a light in the microwave I told her it didn't matter what I was doing standing there; the thing is mounted over my stove. What if I was cooking? Bottom line: they did nothing! I asked for a replacement, but they refused, telling me they would sell me one at a discounted price. THERE PRODUCT ASSAULTED ME and they refused to do NOTHING! I will NEVER buy another GE product again!

Ed of Anthem AZ (12/27/07)
GE Profile Spacemaker came with new home in 2001. Had to replace Magnetron twice at a cost of $250 each time. Sure the $180 part is under warranty, but they kill you on the service call--$75 just to come out and tell you its bad. Then another $180 labor to fix it. Or you can buy a new one for $400, plus the $75 charge to tell you that. Bad oven. Bad company.

Gene of Avenel, NJ (12/26/07)
I installed a GE Spacesaver Microwave Oven about 13 months ago. It failed on Christmas day. I wish I had seen the complaints on ConsumerAffairs.com before I bought it. I can appreciate the horror stories. I will never again buy a GE product.

I will scrap the GE Spacesaver.  Ironically I will have to pay my town $35.00 to haul it away.

Walt of New Baltimore, MI (12/26/07)
I also have a GE model 1660 Microwave.  I guess I should feel lucky mine lasted just over 7 1/2 years and decided to die one week prior to Christmas.

I was told, when we called GE service, that there was a recall.  The part has a 9 year warranty but the service call and labor would be almost $200!

 No way will I ever buy another GE product!!!

Neomia of Apopka, FL (12/25/07)
Purchased a GE SpacemakerXL Microwave Oven in May 2004. In October 2007, it began arching around the metal rack.  GE said arching was normal and because it had burnt and melted the plastic rack holder piece that I should replace the plastic piece and paint the visible burn marks around the inside of the microwave!

Now the microwave archs every time it is turned on whether the metal rack is inside or not. I have discontinued use and called GE only to be told that I should replace the unit. I also called Lowe's where I purchased to microwave to see if they would cut me a deal on a new unit and the answer was no.

Cost to replace unit is $400.

Sue of Thorndale PA (12/25/07)
We have a space saver over the range microwave JVM1533WD. It is less than 4 yrs. old and it stopped heating. We were told it was probably the magnetron heating tube. It is under warranty, but the service is not. It would cost more to repair it than to buy a new microwave. RIDICULOUS!!

Jill of Park City UT (12/20/07)
Just called GE customer service and am extremely disappointed. My microwave was installed 2 years ago, and it's cracking all around the handle for no apparent reason. They told me that I could no longer use the appliance because it may be leaking microwaves into my home, and that I would have to pay for the part and for the service- about $200. This is ridiculous! They should stand by their product! I'm not in the market of buying disposable microwaves - or any appliance for that matter.

I am going to have to purchase a new microwave at my expense. Very angry.

Helen of Oakland CA (12/19/07)
My GE Spacemaker XL JMV1430 Microwave Oven stopped heating. It is working but not heating the food. I called 800-GE-CARES (800-432-2737)and they told me it is the Magnatron (heating element) and the part is under warranty for 10 years (I purchased it in 2003). All I had to do was schedule a GE technician to come out and pay the $89.95 charge and it would be replaced. They scheduled it for one week later (today) and gave me a 4-hour window to wait. I missed 2-1/2 hours of work and finally the technician arrived. He opened his laptop, looked it up and told me the part was free. BUT, then he said it would cost me $269.00 to repair! I almost fainted. That is the price of new microwave!! I argued that they told me it was $89.95 and said that was just for him to come here and then there would be a $179.00 labor charge in addition. I told him to leave. I then called Sears repair service. They said if I get the part, they will charge a trip charge but that will be deducted from the actual labor charge for repair. I said that sounds fair as opposed to GE charging $89.98 PLUS LABOR and not deducting anything. Sears suggested I call and order the part and then call them to come out to put in the part. I called GE again and was told they could not send me that part, it could only be done through the service department. I was infuriated. I told them I did not want their service department because it was a rip-off -- I just want the part!! They told me they could not do that. I said I wish to file a formal complaint. Now I have been referred to the Resolution Department which I will call tomorrow as they are now closed. I intend to pursue this matter further.

I am still without a working microwave and will call the so-called Resolution Department tomorrow in an attempt to get the part sent to me. Otherwise, I will have to buy a new microwave -- so, in fact, the 10-year-warranty on the part is only if you want to pay more than the cost of the microwave for service!

Brian of Southaven MS (12/19/07)
We bought a new GE Spacemaker over the range microwave model JVM165OBH02 in July 2005. The unit was made in May 2005. The unit quit working properly on December 5, 2007. On December 6, 2007 I contacted GE at 1800GECARES to inquire about an estimate for repair. I was told by Lowe's service department that the problem sounded like the magnatron was bad. A woman at the GE cares number could only schedule a repairman to come for a $69 fee and had no one I could speak with. She referred me to GE's consumer relations department at 800-386-1215 where I spoke with Fredora who told me she could schedule a repairman to come out and that he'd call before he arrived and I could ask him how much it would cost to repair the unit. Fredora scheduled the repairman for the following Wednesday December 12. On December 12 the repairman called and stated it would cost approximately $85 and I told him to come on to repair the microwave. He arrived 15 minutes later, pressed a couple buttons on the unit, checked his work computer and told me he had misquoted me and that the fee would be $185. I told him to forget it. He left and I wasn't charged anything. I called GE back and was placed on hold for over 25 minutes. I hung up and called again and spoke with a Supervisor Richard who was the most rude person with a lack of personal skills. I told him I wasn't suppose to be charge for the parts as per my conversation with Fredora. He scheduled for another serviceman to come the following Wednesday. Long story short, the repair fee they wanted to charge me was $185. I pulled the unit out and took it to a local repair shop who charged me $50. I'll never buy another GE product...count on that.

Tom of Cincinnati OH (12/19/07)
After replacing the over oven lights on my GE Spacemaker Microwave every two months for the last five years the control panel is now fried and there is no power to the lights. The repair estimate on this panel is more than the cost of a new microwave. Why can't GE design a microwave that uses standard light bulbs (like they make) that last longer and cost about $1.00 rather than $7.95. I have spent more money on light bulbs than I did for the Microwave Oven.

Mike of Dallas TX (12/18/07)
GE MICROWAVE MODEL NO. JVM1650SB004 SERIAL NO. HF900728 came with a metal rack designed for two level cooking. I left the rack in while cooking once, and it arced and burned a hole in the protective casing on the wall of the microwave. The microwave now shoots sparks with or without the rack and is unuseable. The inside wall of the unit is burned black at the spot it arced thru. The GE repairman inspected and said it's unrepairable and must be replaced.

I called GE customer service, they claim that it is operator error (using the rack with only one item in the microwave)and are refusing to replace it. It has already cost me $75 for the service call and will be over $300 to replace it using thier 40% discount offer. The fact that they even offer a discounted replacement shows they know there's a problem with the unit.

Gerald of Sanger TX (12/16/07)
I need to replace a door handle on a GE Spacemaker Microwave Oven. I looked the part up on a GE site, and found it to cost $51.50 for a plastic door handle. I looked up other parts at random, checking part prices, and found all of them to be exceedingly expensive/OVERPRICED! When bringing them up to the rep, I was told that their prices are lower than their competitors. I don't care who sells or makes them, $51.50 for a plastic handle, is outrageous. The American consumer has been sold out by big business to the Chinese, paying through the nose for JUNK, and I'm fed up and mad. We've become a throw-away-society because of the greed of a few in big business, and hostage to foreign manufacturers.

We're left with the choice of buying a ridiculously OVERPRICED piece of plastic to fix an otherwise good piece of equipment, or buying a whole new unit for the sake of utility and cosmetic appearance. It's wasteful and insane to throw away an otherwise functional oven, just for the sake of a broken PLASTIC HANDLE. They're going to get our money, one way or the other, and they're determined to squeeze as much out of the consumer as they can possibly get away with. If this ain't gouging, I don't know what else it is.

Karen of New Freedom PA (12/15/07)
After three years of service, my GE Spacemaker Microwave died. Since it was a few days before Thanksgiving, time was of the essence, so I immediately went to Home Depot and purchased a similar GE replacement, Model JVM1443BK02. Thanksgiving Day of this year, my new microwave died. I haven't replaced it as I was hoping it would be on the recall list. No such luck. Looks like I will be replacing it, but not with another GE product.

The cost of two GE Spacemaker Microwaves, approximately $600. The cost of preparing Thanksgiving dinner without a microwave - priceless!

Tom of Stamford CT (12/14/07)
GE Spacemaker Microwave JVM 1450 WA stopped working....As you can read here, this is a frequent problem with this model--probably the magnetron. I'll be calling GE repair, but it'll probably be cheaper to just replace it with a new NON-GE Microwave!

Tammy of Goldsboro NC (12/14/07)
GE MICROWAVE MODEL NO. JVM1650SB004 SERIAL NO. TF902523 B: Electrical components malfunctioned and caught on fire.  Microwave is a safety hazard and could have caught my house on fire.  The 1-year warranty is up, and this unit is not on recall list yet--but should be.  The plastic components are melted and the unit is inoperable.  There is no repair possible; the unit is too badly burned.  Replacement cost is $650-700. 

Bill of Sun City Center FL (12/13/07)
The microwave light burns out eveyr 3 to 4 months and costs $150 to $200 to have it fixed.

Theresa of Bayside NY (12/13/07)
I have a GE microwave model jvm1660. It stopped heating. So I called the 800 number and they told me it is the magnetron and that the magnetron is covered for ten years. They then tell me that I have to schedule a repairman and that the service call and labor are not covered. So I called 3 people that they gave me the number to call. It will cost an estimated $300 dollars, plus, for them to fix it. They all went into "I need 2 people to repair it". I really don't understand because only 1 was needed to install it.

Are they crazy? The cost of 2 repair men and labor is more then a new microwave. I do believe that they are aware of the problem because why else are they giving away extended warranty on it. GE refuses to to anything and told me they can't help.

Carolyn of Walnut Creek, CA (12/12/07)
MY microwave was purchased in 2005, Model# JUM1870CF05 Serial # RH901165B  and on 8/2007, it had no power and no display. The repair cost $254.39. On 12/2007, the lower part of the doorhandle came loose. I checked the internet, and this is a common problem. I spent a lot of time when the first problem occurred, with no satisfaction from GE. Is there any recourse available to me? I think that GE should replace and install a new microwave for me without charge. This has been a very unsatisfactory experience.

The economic disadvantage is the cost of the original product plus installation, and the bill for $254.39 as well as the cost of another microwave oven.

Kurt of Auburn CA (12/12/07)
We purchased a house in Auburn. We have a General Electric Microwave oven over our stove. GE is having a recall, but not the model I bought. The Microwave had a bad smell like something burning. I have seen other articles about this particular Microwave oven starting on fire. I am disabled in a wheelchair and cannot afford another oven. I believe that GE should look at recalling this particular Microwave oven, as they seem to have the same problems. I believe this is GE's problem and that they should fix it.

The Microwave Oven has been unpluged and is not used now. I worry about having this in my house.

Dudley of Moreland GA (12/12/07)
I purchase a GE Microwave for my home. It had to be worked on several times within the first 2 years. Luckily, I had a service agreement with Sears. Later little flakes of rust appeared on the bottom under the turn-table. It is now rusted completely through and the turn table falls through the holes! This is a piece of Junk!

I now have to pruchase a new microwave because of the poor workmanship in my orginal purchase of this GE product. I am completly disabled and cannot afford to purchase anything at this time. I have not been able to find anywhere on how I can contact GE! I bet they would not do anything about it if I did!

Tom of Yakima WA (12/11/07)
We purchased a GE over-the-range microwave oven (model #JVM1650WH05) on 10/26/06. On 12/04/07 it stopped working. My son inspected it and it started working again, but he didn't replace or fix anything. I called a repairman and he says that it is probably a bad magnetron, and that they can have intermittent failure. Today is 12/11/07 and it has failed again. Parts and Labor add up to about $200 for a microwave that originally cost $292 only a year ago.

Michael of Toms River NJ (12/11/07)
On 12-12-05 GE repair came to our house to fix our GE Microwave. They replaced the Magnetron, which had a 10 year warranty. They charged me 166.37 for LABOR! The repair man was only in the house for 20 minutes. Now less than 2 years later, the same 10 year warranty part (the magnetron) needed to be replaced again. This time the repair man came out to do the repair on 12-11-07 and again it took 20 minutes. This time I was charged $181.85. So I have had to invest $348.22 in service charges to replace a part that is supposed to last 10 years. I complained to their customer support line (1-800-386-1215) but after keeping me on hold several times and speaking with a supervisor, I was told that they could do nothing.

While the repair man was at my house, he told me our dishwasher had a recall, so he called and an appointment was made to fix that, although since it is a recall, there should be no charges, I will again need to take off work to have that work done. I have invested much time just trying to get through to GE, and much money both in lost wages and unreasonable 'labor' charges. Charging a customer that put faith in GE products what has to amount to almost $500.00 an hour for service on covered parts, is robbery. I am disgusted and disappointed in GE products and hope everyone I know hears my story.

I lost 1/2 days of work for both times that I had to be home to replace the same part. I spent $348.22 for repair, even though they say they did not charge me for the part that they had to replace twice in the past two years. e I spent at least an hour on various phone calls before and after the last service call. I think compensation for my time, aggravation and the $348.22 for service calls should be considered by GE.

Linda of New Canaan CT (12/10/07)
My GE Profile Spacemaker microwave model JVM1660WB 004 was less than a year old when the magnetron tube had to be replaced. I had to pay for the service call but not the part. Now the microwave stops after 2 seconds. Doing this made the circuit breaker blow and it had to be replaced by the electrician. The microwave worked again a few days after the circuit breaker was replaced but began to do the same thing again.

I've had to pay an electrician to fix damage caused by a faulty, relatively new, microwave, and now the microwave has to be replaced! I use a 20 year old microwave that is in my basement now.

Sharon of Warren MI (12/10/07)
I had a GE Profile microwave wall oven installed 5/2004. The bottom tray is totally rusting out. Model #JE2160BF0. Interestingly enough, no Serial number is posted on the inside left wall tag. After sending an E-Mail to GEappliances.com, I received a phone call. The case manager left a message that was so poorly enunciated and low, I could not understand the number she left for me to call back.

I paid a considerable amount for this microwave...and to have it installed. This type of appliance should last longer than it has.

S of Lynchburg OH (12/10/07)
I have 4 GE microwave ovens in my classroom, Model # JE1340WC.00l, that have been lightly used for the last 4 years in our new school building. Last week I had to throw one away because of the same problem I hear others are having...sparking, arcing and fires in the oven leaving burned spots in the right side of the oven. I have a second oven that one student says they heard popping from, so I may be pitching another one! These ovens do not even get used every day of the year like my microwave oven at home!

This hazard put many students at risk of injury from fire, and I am out equipment for the classroom!

Paul of Sherman Oaks CA (12/09/07)
We just had a completed a kitchen makeover and installed a new GE Spacemaker XL1800 microwave oven. Even though our complaint is minor, I am concerned by GE's lack of quality product (can you say fire!) and customer support or lack of. Our microwave's turntable has stopped working all of a sudden. We did not push any special buttons or make any mistakes during the usage. I do not want to deal with lousy customer support (or poorly manufactured items) so I guess we will just trash or donate (if we can) this unit and purchase another microwaver unit, NOT GE!

Ray of Lafox IL (12/06/07)
I have a GE profile Spacemaker microwave, and the magnetron tube is no good; it will not heat up. I called GE, and there is no recall on this model (jvm1660ab005). I see that there are a lot of complaints about the magnetron tube going bad. Is there anything that can be done? I will never buy G.E. appliances again.

Cannot neat up food when needed and have to look for a better microwave; they are expensive.

Gerry of Delta OTHER (12/06/07)
I bought GE /JVM1650WBC on 21/12/02 at Home Depot. The magnetron was fried 13/4/06, still under warranty. The service trip charge was $79.95; the service min. charge was $87.45 + tax ($10.05)=177.45. Two days later both bulbs blew out, and it would cost the same as to repair board. I use stove light instead.

Penny of Trumbull CT (12/06/07)
When I attempted to heat up leftovers in the microwave, I heard and saw sparks within the microwave. I immediately stopped the microwave and unplugged it immediately. I examined the inside of the microwave, I noticed a burned marked on the right sidewall of the microwave. I cleaned it and plugged it back in. It worked fine for a while. My daughter attempted to use the microwave when she experience a cracking sound and when she opened the microwave, it appeared that the microwave was just in the onset of setting on fire. There was a horrible burning smell that emitted from the microwave upon her opening the door. I don't think I will ever purchase another GE product. Their products are not safe and are poor manufactured.

I am out of a microwave until I get the money to purchase a new one. This in very inconvenient, especially for a family of six.

Odilia of Suwanee GA (12/06/07)
We bought a new home with GE Profile microwave oven combo appliances in January, 2003. While making popcorn, I suddenly just heard a loud noise and I went to look and the glass tray was split in half. I am not not sure why our model # JE1860GB003 and Serial#RD901472K is not included in this recall since the manufacturing date is August 2002. I am very concern for the safety of my family.

Vickie of Tallahassee FL (12/06/07)
The door broke on my GE Spacemaker XI 1800 Microwave--handle broke when the unit was less than a year old. The power on the unit fails frequently, and the light blinks on and off. I contacted GE, and they told me my unit was not on the recall list. I will never own GE kitchen appliances again....

Fern of St Augustine FL (12/05/07)
All features seem to be working,except the microwave does not heat. I am not a microwave cook; basically I use it for reheating, so it is useless to me.

When I called GE, I was told it was probably the magnatron tube (heating element). The part is covered by warranty, but I would have to pay for a service call, plus labor. No one seems able to tell me if it is worth the expense of repairing versus buying a new microwave.

Bette of Driggs ID (12/05/07)
I bought the GE spacemaker microwave less than two years ago and it has worked, but the handle is about to fall off and the frame of the door is cracked. It just doesn't seem able to hold up, although we have taken care of it; it's very sad. Not sure what I will replace it with, but probably not another GE.

The cost of replacing it is not easy when one is one a fixed income - i.e a pension.

Russell of High Point NC (12/05/07)
Our microwave is a SpaceSaver, model number JVM1851WF001, and it came with our new home that we bought in 2003. In Feb. 2007, it started making a rattling noise, but it still heated. We took it to a repair shop and they said the motor drive needed to be replaced. The motor drive part number is WB26X10037. All total, it cost us $168.44 to have it repaired. Is this typical of GE microwave products? My neighbor told me that the Spacesaver microwave, like the one I have, was put in all the houses in our subdivision and that he knew of 3 of the units that caught fire and did significant damage to those homes. Has GE checked into this claim?

William of Ashburn VA (12/05/07)
Fourteen months after my GE microwave model # JE1590 SH 02 was installed in my new home by the home builder, the transformer behind the right wall started flashing and flaming. We called and after some complaining, they agreed to send someone to look at it for free. He said the transformer blew out (there is a flame splash burned into the right wall of the oven), and that it would be $129 for the piece. We refused to pay it considering it looked like a defect--not a common wear and tear problem.

We have a half-functioning microwave that sparks once in a while and is a fire hazard.

Peggy of Denton TX (12/05/07)
I have a microwave with same issues as the recalled ones by GE, and but mine is not on the recall list. My model # is JVM1650BB005/Serial # is MA920232S.

I have had to purchase another one and pay for installation-- and to wait for GE to admit that this one has the same problem.

Debra of Goose Creek SC (12/05/07)
Someone gave me a gift last Christmas: a new GE Microwave JES1136. After less than 1 yr, it began popping and arching. After a few times, it blew an eraser sized hole through the right inside wall and quit working for good.  End of Story!

Now I have no microwave during the holidays. I guess I will ask for another this Christmas - but stipulate not GE.

David of Westerville OH (12/05/07)
I purchased a new SpacemakerXL Microwave in 2006 for use in our new weekend cabin guest house. It had been used only 10-15 times when (last month October 2007) the fan quit working in the middle of heating something. Then about 30 seconds later the entire unit shut off including the clock! After about 30 minutes, the clock came back on. I spent several hours trying to get to a GE engineer by phone to diagnose the issue - to no avail. Then I sent several emails. GE finally contacted me and said that they had not been experiencing unusual difficulties with this unit, that I needed to take it to a certified repairman. Then today (12/5/2007) I see that GE is recalling 92,000 different models...but not my model. Help!

I can't use it! Now what do I have to do? My cabin is an hour drive from the city!

Mike of Manhattan Beach CA (12/05/07)
Microwave is less than 3 years old. Everything was working, but the food does not get hot anymore. Took it to Carter Service, Torrance, CA. Magnatron diagnosed as problem. GE Repair charges $90.00 to come out to repair. Microwave was $167.00. Should not have burned out so soon. Just ordered same unit at Pacific Sales because it fits in our trim kit already in wall, and it is the last Profile in their warehouse--discontinued model. Not happy with expensive repair charges for warranty Magnatron part that should have lasted much longer.

Elisa of Columbus MS (12/05/07)
I have had a GE Microwave Model Jes1358WK02 Seriel no. HH-9073689 since May 2005. It stops working and gives us an error reading. This has been a ongoing problem for the past year. If you pop popcorn, it burns it and than gives you an error reading. The oven will stop working in the middle of cooking. You can heat a cup of water for one minute, and it will come out boiling. It makes a loud noise when cooking; I called the help line and was told that was normal. I can't get anyone to answer the phones at the number they give you to call. I was ready to throw it in the trash this Thursday. Glad I read the paper.

Content of Idaho Falls ID (12/05/07)
I bought a GE space saver microwave oven Model # JVM 165SH01 about 2 yrs ago at Sears for our brand new home. It has some type of a short and will not heat. Have to reset the time, date, etc. every time and still will not work.

We have been without a microwave for months because we cannot afford to replace it.

Bryan of Colorado Springs CO (12/04/07)
I purchased a GE JVM1650 microwave in March 2005. It had Manufacture date of January 2005. Within 9 months it began resetting itself while running. GE came out in OCT 2006 and first replaced moisture sensor. That didn't fix problem, so they came back and replaced the control board. Twice. Finally on third visit, the tech replaced the magnetron and all was well for about a year. In NOV 2007 the microwave began to display the same reset symptoms, and I suspected a faulty magnetron after reading other complaints online. I contacted GE Consumer Relations again, and they agreed to send out a tech. If the problem was with the same part the repair would be made at no charge, and they would waive the part/service/labor fees. Sure enough, magnetron was defective and repairs were made in DEC at no charge under the replacement part warranty.

Fortunately we didn't experience a fire or any damages as a result of the defective magnetron. Whether we were exposed to any unsafe radiation levels is unknown.

Rickey of Springtown TX (12/02/07)
I had put into my GE Microwave, a bag of microwave popcorn, when I heard electric arcing. (I know the sound; I'm a welder.) I turned around and saw smoke coming from the air vents. I turned off the unit and checked plug wire for hot spot. So I restarted the popcorn and there were no other troubles--and none for a week.  But a few days ago I put in another bag of popcorn, and it started again arcing and smoking. I removed the air vent and started it again and could see the arcing and smoking in person. I shut it down and the next day removed the unit from the wall and started to remove out cover. There I saw the burned metal housing and the other wiring laying close to the burn spot; this could have caused other electrical problems and fire.

I am sure GE knows about this problem: otherwise, why are there replacement magnetrons ready to be sold to the public? In my case there is only a burned metal cover.

Michelle of Regina OTHER (12/02/07)
I purchased A GE Microwave from Walmart around two years ago. The model number is je735wzc001. About a year ago I noticed that a rust spot was forming on the lower portion of the door, and the more I used it the bigger it got. In addition to that, the paint on the ceiling of the microwave has begun to peel and fall into the food, and the paint under the turntable is all cracked and peeling. Needless to say, I bought a different microwave last week; and this GE is going straight to the dumpster.

Kevin of Orefield PA (12/01/07)
We bought a new home with GE Profile appliances. Our microwave 'GE Profile SpaceMaker XL1800'stop working after a loud popping noise. When this happened, the microwave was NOT in use. My wife was cleaning the oven when it suddenly just made a loud popping noise and the vent fan started by itself. After that incident, the microwave LCD message panel showed random info. The microwave will not start at all. Tried to recycle power and still nothing. Removed the bottom of the vent panel and notice one of the two 120V, 20Watt light bulbs were shattered, glasses all over the cover.

Emailed GE customer service repair and schedule a repair. I believe this should be under warranty since the microwave was not even in use when this occurred.

Oliver  of Reno NV (11/23/07)
I have a three-year-old (new) home in which the builder installed all GE appliances. One month over the warrant period, the GE microwave's air-intake flap broke. I insisted that either the homebuilder or GE replaced the flap. The homebuilder paid to have the part replaced. Last month, the GE dishwasher started to generate tapping sounds at the end of each washing cycle. Thanksgiving day the aforementioned microwave oven stopped generating any heat. I'm concerned about my last GE appliance, which is a GE Profile flat cook range. It's not dead yet, but when I turn off the fire and tried to restart again for another dish, I cannot. I have to wait until it's cooled off.

Why is GE so mean to it's customers and produces such inferior products? The broken microwave and range spoiled my Thanksgiving family dinner.

Michelle of Grand Prairie TX (11/19/07)
On Monday, November 19, 2007 I was heating food in my GE counter top microwave Model# JES1142S704, and it caught on fire. The rubber ring was blazing, and it melted the glass turn dish. This incident left a burn on my counter top. When I contacted Lowes, I was told the small appliances have a 90-day warranty. I purchased this microwave in the summer of 2006, and unless I had an extended warranty there was nothing they could do. This was clearly a defective product, and now I have a useless microwave and a burned counter top 3 days before Thanksgiving.

I paid over $100.00 for this microwave, and now I have to purchase another one (which will not be GE) as well as pay to have my counter top replaced.

Theresa of Beloit WI (11/17/07)
Purchased 400.00 GE Spacesaver microwave oven, Model # JVM1653SH02, just over a year ago. Now it will not run more than a few seconds before it quits and gives the Reset Clock message.  We USED to believe in and trust GE - what a dissapointment!

Bruce of Cedar Grove NJ (11/14/07)
My wife went to use our 1 1/2-year-old GE Microwave JVM2070. The control panel cracked and rendered unit unoperable. I contacted GE; the part was listed at $429. I figured with labor to replace, I could almost buy the same unit new. They then offered the part at 1/2 price, with labor waived. When I called to confirm offer, they said it did not include house call, which would be another $90. So even with 1/2 off, plus s/h and house call charge, I'm still looking at least $330. I saw other brands new for that price at local home stores. Goodby GE. Very disappoined in quality of product.

Regina of Clinton MS (11/10/07)
GE Spacemaker Microwave purchased about 1 year ago. Within the last 4-6 months, have been having trouble with the unit cutting off during cooking time causing me to have to reset the time and date. It started out as an infrequent thing, usually when using the reheat option. Now it is every time I try to use the microwave regardless of whether reheat is selected or not. It runs for 2 seconds and then cuts off.

J of Vienna VA (11/08/07)
tempered glass door of GE Profile Microwave exploded.

Richard said GE would not cover labor because appliance was old (1998). Although microwave is still operational...apparently explosions are acceptable after warrenty expires. Refused to allow me to speak with higher authority.Labor $159.00, parts $87.00. Explosion could have resulted in serious injury.

Shirley Surrett of Valley Springs CA (11/06/07)
Purchased a GE Microwave Oven 2 years ago. Model Number JES1288SH03. Serial Number MH901825M. Manufacture date July 2005. Oven was not used often. It started shooting flames inside oven and no longer works.

Neil of Cheboygan MI (11/05/07)
My GE Spacemaker Microwave oven, model JMV1650WH01, went up in smoke on 11/02/07! This oven is a little over 2 1/2 years old. There was a very loud arcing noise while the oven was running; and the interior of the oven, at the top, behind a plastic cover was flashing very bright blue color. The arcing was the end of the magnetron tube burning off and not the result of the oven needing cleaning. I ran and shut the oven off, and who knows what would have happened if the oven was left to run unattended. The magnetron has a 10-year-warranty, but the labor will come close to buying another oven.

I see there are many complaints about thess ovens manufactured by Samsung. What can I do, as GE's telephone assistance is useless and I am now without a microwave oven and range hood vent fan? These things just do not normally wear out. I have had others that run for many years.

B.J. of Rowlett TX (11/05/07)
We purchased a GE Microwave model JES in November 2006, and August 2007 it made a popping noise and will not heat. We were told the warranty is one year--but that nothing can be done without a receipt.

We have been unable to use the microwave oven.

David of Freeville NY (11/03/07)
I purchased a GE Spacemaker XL microwave oven with exaust fan from Lowes in 2006. A short while after installation it stopped working properly. I then removed the oven and returned it to Lowes. They replaced it with another identical oven which I reinstalled. This worked fine for almost 2 years and is now no longer working at all. This evil machine is now doing the same thing that the original microwave did. I have not yet contacted GE. I doubt I will get very far. But at least I will have the satisfaction of telling them what I think of their products. (My refrigerator was one of the defective models involved in the recent class action lawsuit.) GE: THEY BRING GOOD JUNK TO LIFE!

Debbie of Ocean Springs, MS (10/29/07)
I have a built in GE profile micro/convection oven combination that was installed in our new home in Apr 05.  I used the microwave function for a few minutes,  removed that dish and inserting another dish to cook for one minute.  A few seconds after I turned to walk away, the exterior glass door exploded and sent glass fragments all over the kitchen floor. I still get upset to think what would have happened to me if I had still been standing in front of the door. The interior glass remained intact, but the entire exterior glass door was in shards, and the pieces were even popping around on the floor until they had cooled.

The first GE consumer rep I spoke with gave me the impression that they would cover the cost to have the microwave checked out and repaired. However, when the service tech called, he told me I would be responsible for the labor costs, $103.00 plus tax.

Holly of Perrysburg OH (10/08/07)
We have a black GE Spacemaker 1800 (it's the builders model retail value $500- of course we paid more for it with their markup). This was installed by our builder (they selected, we din't have a choice of models) in 2003, along with what we were told were GE Profile appliances, which as it turned out, only the cooktop actually was- all are GE though and match nicely.

Long story short, the microwave/range hood stopped heating this week, it, as we expected was Magnetron tube, a cost to replace (just the labor since the part is under warranty) of almost $200.

I want to just replace it, but with another brand, but am afraid it won't look right with my other GE appliances, and I'm afraid if we fix it, like we are doing, it might break again. It's very frustrating, as I've seen many cases of this same issue all over the internet.

Steve of Midlothian VA (10/07/07)
I bought the JVM1440BD and had it installed on 5/5/02. I paid $252. Two years and eight months later the magnetron failed. Cost me $120 in labor, but the part was apparently under warranty. Now, exactly two years and NINE months later, you guessed it, magnetron failure again.

Assuming the tube is still under warranty, and also assuming the labor cost hasn't gone up, I will have spent as much on WARRANTY repairs in five and a half years as the unit originally cost.

GE's warranty operation seems to be a lot like Gillette's business model. Gillette gave away the razor and made their money on blades. GE sells microwaves at a fair price, but the real money comes in on the warranty work. I remember when warranty meant no charge.

Nancy Haas of Lyndhurst OH (10/07/07)
I purchased a Spacemaker Mircowave Oven Feb 26, 1997. The handle on the microwave door is faulty and has broken several times, by coming off the microwave. The first hanlde failure was when the microwave was approx 2 year old.I have replaced the handle two times and glued the handle with super glue several times, as GE refused to admit that the door handle design is faulty. My Mother has the same model and