Complain about a product or service

GE Dishwashers

Kim of Bangor, CA November 13, 2009

Dishwasher malfunctioned Model #GSD6200GooWW Serial# RD777075B....Started smoking from the "Mother Board".... Could of started a fire if my 10 year old daughter didn't say to me "MOM, I smell somehting wrong"...after checking it out I realized the dishwasher was the problem. When my husband arrived home soon after he found the smoke was coming from the interior of the door...the mother board...If we were asleep or not home, this could have been a disaster. Please notify the company. We have checked all recall parts and numbers and nothing. This may be new..we purchased this model in 2000 or 2001.

Frank of Norwalk, CT November 1, 2009

Problem has occurred twice in two years . GE Monogram dishwasher model # ZBD6880KSS has almost created two fires. Upon closing door heater element goes on and does not shut off. First time melted all plastics and dishwasher internal components as well. Problem has reoccurred approx. 1 year later and this time much worse. Inside of dishwasher is melted beyond repair and coultertop was so hot you could not out your hand on it. I have no faith in this dishwasher as I feel it presents a definite fire hazard.

Melissa of Dripping Sprigns, TX October 27, 2009

GE Profile Dishwasher. Woke up at 2:00AM to a horrible smell...could not figure it out at first then realized it was our dishwasher. It was about 5 minutes away from cathching on fire. EVERYTHING inside was melted and starting to burn! This dishwasher is only 2 years old. This is ridiculous! Have a repair man coming out, 5 days later, but already told I will have to pay 85 just to see his "smiling" face!

After reading all of the other complaints out there and it appearing this seems to happen a lot, my blood pressure is already rising w/ the bad feeling that this is going to be a fight! The did not seem very worried, sympathetic or even cared at all when I called the service rep. Also did not sound very promising. I have had other mfg. appliances for 12 years and NEVER had a problem like this. GE should step up and take responsibilty and replace product for FREE.

Nancy of newbury park, CA October 22, 2009

Dishwasher purchased in 2004 from Warehouse Discount with a extended warrenty from GE-Zurich; Repair man came on 9/30/09 and on 10/3/09 I was told that the circuit board would not be available until March 2010, six months from now. I am told if the new repair person determines that it is also the circuit board, the company has 90 days before they have to consider replacing the dishwasher.

I have spend three weeks on the phone to people at GE-Zurich spending 45 - 1 hour on hold each time. I still waiting for a call from a repair person that was suppose to call last week

I am a working woman, I work at home as a photographic retoucher. I do not have a speaker phone, when I to need to be on hold 45 minutes - 1 hour sometimes twice a day I get no work done, so I have lost wages plus the stress of continuing to fight to get the dishwasher fixed.

DeAnna of Lakeland, FL October 21, 2009

GE Profile Dishwasher, Model #PDW9980LOOSS....OMG! worst dishwasher I have ever owned...Purchased in 2006..started having issues after the warranty expired. Automatic soap dispenser clogged..unusable....I have to manually add soap..does not clean the dishes as good as the 10 year old Maytag did, before I got rid of it (leaves streaks and grime) I started handwashing most everything..pretty much use it for sanitizing..doesnt even dry the dishes...they have to be hand dried.This was a 1000.00 wasted....I also hate the stainless door...never cleans without streaks...I would not own another one, if it was given to me.

Kirsten of Santa Cruz, CA October 15, 2009

GE Profile Dishwasher, Model #PDW9980LOOSS, installed new 2006. On 10/14/09, we awoke to horrible burning smell. Heating element had turned on (dishwasher was half full, not cycled on but had power), melted all plastic parts on bottom and racks as well as plastic dishes. We are still trying to air out the fumes and awaiting insurance adjuster's word on how to clean ducts, walls, etc. I am outraged that after having so many problems with previous models catching on fire and recalling them, GE has not noticed similar problem with the PDW models. Clearly this is a fire hazard.

Tracy of Glastonbury, CT October 5, 2009

Purchased a GE dishwasher PDW7980N in August 2008. It was installed in September 2008. First, shortly after installation, it overheated, never turning off until I opened the door 8 hours later. The countertops were too hot to touch. This never happened again but was scary. Second, the liquid dishwasher soap leaked out of the dispenser all over the floor. The smart dispense technology worked but it leaked the soap all over the floor. At times it was little globs of soap, at times it was more than a cup of soap, and other times, there was no soap. There was no reason, like if the soap had recently been filled. Third and final, the bottom left corner hinge broke, causing the door not to close properly. We were still under the one year service warranty when we call for service. The repair man stated he had never seen a door off the hinge and blamed my infant son for standing, holding onto the edge of the open door for causing it to break. He also stated he had never seen a smart dispense system leak. He agreed to have GE replace the unit. A week later, GE delivered the replacement unit. Upon inspecting the dishwasher, I found the door to be broken in the same manner as the original (my infant had not even touched the unit). I did not accept delivery. After multiple, frustrating phone calls to GE CR, a second replacement unit was ordered. Upon delivery, again a week later, the door was found to be broken on the same left bottom hinge. Third dishwasher - one 2008 and two 2009 - broken in the same manner. The delivery men did not even bring the unit into the house.

TAMMY of STANTON, TX October 5, 2009

MODEL NO. PDW9280LOOSS SERIAL NO. ZH754685B GE PROFILE QUIET POWER 6 This product was purchased and installed 10/2006. Something with the motor (Manufacture Defect) melted the plastic around the motor, melted the trays, silverware trays, and the plastic ruined my silver ware and other dishes due to being intertwined into the melted plastic. Our house could have caught fire and the GE rep says they have no recalls for these problems and she can offer me another dishwasher at a discounted rate!

The dishwasher is less than 3 yrs old and i should not have to purchase a new one! The first GE Rep said i should ask for a Replacement, which is exactly correct, the GE Supervisors or new rep said she could offer a lesser amount for me to replace the dishwasher! I have all GE Profile in my home and i am furious and don't understand this! I would like for the GE Co. to stand by it's products!

Kathy of OliveBranch,, MS October 3, 2009

We are in the process of renovation of our home. On Sept. 29th I dedided to change out a rug in my dining area. When I pulled it up I noticed that our hardwood floor was damaged in and area. It looked like water damage. I had notever noticed any leaks so I immediately started trying to find the source of this damage to our floor.

There were no apparent leaks that I could see in the kitchen. I decided to have someone come and check my dishwasher. Upon removal of the dishwasher it was found that a part had been left off by the factory on the drain tub that had caused a leake each time I ran my dishwasher. Over a period of time it seeped into my hardwood floors and also rotted out the base of my cabinets.

I have contacted GE and we are awaiting a service tech. to come to evaluate the problem. I am just praying they step up to the plate and repair our damage. My homeowners policy denied coverage because the damaged had obviously occurred over an extended period of time. I argued that I was unaware that the dishwasher was leaking as it was not visible, but it did no good.

Karen of Babylon , NY September 30, 2009

GE profile dishwasher went on fire in middle of night -- had an extended warranty through 2013 on unit paid 957 for after I purchased units- purchased it from repairman when he cam to my home for a repair. After fire spent 3 weeks dealing with Assurant and getting run around regarding replacement - contacted on Saturday 9/26 and told I was getting 911. but not a replacement take it or leave it. I go out and purchase a new KitchenAid dishwasher and they called today Tuesday 9/30/09 to say oh by the way we made a mistake you are only getting 776. which is less than I paid to replace it with a new one. Spent another 2-3 hours on the phone requesting the other 4 years of my remaining contract be refunded to me or transferred to new unit and they refused. these people are crooks and the warranties arent worth the paper they are printed on. This unit is defective, a Fire hazard, and what will it take for a company like GE to do something like I dont know recall them ( like they did for the ones in 2001) - I'll tell you they need to be sued, because someone is going to die in a fire because of these problems.The unit I had was put out in the garbage today - I'll be buying foriegn products from now on.

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