GE Dishwashers

Figure it out GE! The sixth motor and mode selector for our washer has been reluctantly ordered by a tech this morning. The second motor was installed months after buying the brand new machine. Now, only two months since the fifth motor and mode selector was installed (Dec 2, 2011), the wiring harness is burnt up. The tech recommends replacement of the washer by GE, but only gets push-back from GE. This newest incident included a horrific smell of smoke. I do not trust this machine. I have a wife and child to protect. Think about it - do the math - add your costs for repeated repairs. You do not get to be a company the size of GE by not understanding simple economics. Open your eyes and replace our washer.

July 4th, 2010 - GE Profile Dishwasher, Model: PDW9200N00BB, Dishwasher had been humming after cycle was over for a little while, this night I walk into the kitchen late and find it full of smoke. Circuit board has a hole burned though it and wiring harness is melted. Never tripped any safety, could close the door and it would come right back on, smoke and all. This model was not on the recall list but I called GE anyway. After describing the fire they send someone out, then they send a new dishwasher out and install it. I assume they wanted the old one to look over or just to get rid of it. New washer installed the end of July 2010, new model number PDWT500R10BB. Today is 2012-02-02 and the new machine would not stop at end of cycle (Got down to 1 minute and stay there for at least 20 minutes before we turned it off). This machine is now making the continuous hum after the cycle stops that the old one did before it caught on fire.

Called GE, they said they could maybe go half on parts and service until they checked where I was located. (Wichita, KS. Area population 500,000+) They said that they didn't send factory techs to my area and I would need to contact a local repair service. I pointed out that they had a factory guy for when my machine was on fire and they said it was just a malfunction now, so they could not. No half on the price for repair either at this point. This is a $1100 to $1200 dishwasher with, as near as I can tell from complaints online, a history of going up in flames. I understand things break etc, but when you continue to put out products like this and then refuse to remedy the problem, I and anyone who will listened to me will never own anything GE again.

Three nights ago, I loaded my GE Profile Dishwasher, model # PDW9880L00SS and began the wash cycle. The wash cycle completed and I went off to bed leaving it on the dry cycle. The next morning I smelled a burning smell but did not know where it was coming from in my home. A few hours later, my husband began searching all of the appliances in our home to see what the burning smell was. When he opened the dishwasher smoke came out of it and everything in it was completely burned.

Apparently the drying mechanism never turned off after the wash cycle or it turned itself back on only on the dry cycle. I don't know. But I know one thing for sure, we are lucky that my husband was home because I left and if he wasn't there, I'm positive that the dishwasher would have caught on fire causing severe damage to our home.

I will never purchase a GE appliance again. Note, I also have problems with my GE refrigerator and my GE Profile microwave and our dryer. We've had to replace the dryer and the microwave and we've repaired the refrigerator. I have a repair person coming out to see if the dishwasher is repairable, but I don't think it will be. This is terrible.

Dishwasher has been running 3 hours and it still has not finished. It is the loudest dish washer I have ever owned and this is the 5th house I have owned. To top it off I just paid $270.00 for a GE professional to come to our house to troubleshoot our problems and it fix the issues. Guess what, problem not fixed and GE has my hard earned money. Thanks, GE.

I also have a GE Profile dishwasher with malfunctioning wheels. I read this site, and was comforted and enraged that I was not alone with my melting wheels. I sent GE customer service a note, explaining my problem. I also included a link to this site in my note. I explained that I was a loyal GE customer and that they should stand behind their products although my unit was no longer covered under warranty and did not qualify for the recall. GE responded to my e-mail with in 12 hours. They sent me a complete set of new wheels for my bottom rack free of charge, and sent out a technician to install them, again free of charge. They also e-mailed me to make sure I was happy and no longer had concerns. I am thrilled with my experience. Let me say that again I e-mailed GE and within 8 days (a holiday included), I had new wheels and a technician to install them at no charge.

We purchased a GE Profile dishwasher, model PDW9880J00ss, in July 2005, along with GE range, refrigerator and microwave oven. We have had nothing but trouble with them. Most currently, the power board did not shut off at the end of the cycle, overheated and melted the harness also. We were alerted when the odor of burnt plastic filled our home.

It was fortunate that we were home and in the next room, or our house could have burned down.

The dishwasher cannot be repaired. I will contact GE to see what, if anything they will do to compensate me, but I am not optimistic. I will never buy GL products again. I thought by buying top of the line products from a well-known manufacturer, I would have a quality product. I was totally wrong. Sometimes, you don't get what you pay for.

GE Profile Model PDW9980L00SS about 5 years old overheated and melted the bottom water sprayer into the element along with anything plastic in the dishwasher at the time. Grateful my husband was up late that night, otherwise, it would have caught on fire. It was not shutting off, had been on about 3.5 hours when it was discovered.

GE Triton XL dishwasher overheated for no reason and melted the inside components to the point they are scorched black. This dishwasher is worthless. There would have been a possible home fire if we were not at home at the time of incident.

I purchased a new GE washing machine, and a new GE dishwasher, less than 5 years ago. The washing machine started leaking suddenly, and the repairman stated it was due to a cracked basket. They stated this was very rare, but the warranty had expired. The repairs would cost as much as a new machine. The dishwasher stopped draining water. A repairman advised there were two pumps, and one or both may be out. Estimates to repair the unit were only slightly less than the cost of a new unit.

I will never again purchase GE appliances. I believe the life of a home appliance should be longer than 5 years. The cheap units I bought in my younger years lasted 20 years, without any problems. The GE units are not quality machines, and repair costs are outrageous. Nice way to try and convince appliance owners to just go buy new units. I can guarantee, I will not buy GE products ever again.

Our GE Profile dishwasher turned itself on and overheated to the point that everything inside was completely melted. This has been happening with other models but mine PDW9900NBB is not on the recall list. This leads me to believe that there is a serious defect in GE dishwashers. Even more disappointing is the length of time one waits to talk to a customer representative. Whatever they decide to do, I have lost confidence in GE completely and do not want to replace this with another "fire hazard". Bosch, here I come.

We have GE Profile Quietpower 6 Dishwasher. We are the second owners of the home and did not buy it ourselves. But the dishwasher is no more than 3 years old. Our dishwasher also refused to turn off after it was done washing dishes, usually humming for hours afterward. One day, we came home and found that the whole house smelt of burnt plastic. Our dishwasher was burning hot and full of burnt plastic. It was off, so we unplugged it to make sure it would cool down. We don't expect any help from GE, but we will never buy GE ourselves. And we will make sure to tell our friends to never buy GE.

In August of 2007, we bought our first GE Profile product, a refrigerator, model no. PFSS6PKWSS. The fridge has had ongoing problems with the ice-maker. We spent $2,264.16 on the new purchase and another $469.02 in repair bills thus far. In August of 2008, we purchased GE Profile gas range with convection oven (PGB918SEMSS), overhead convection microwave (JVM1790SK), dishwasher (PDW9280NSS), clothes washing machine (WPGT9150HMG), and dryer (DPGT650EHMG) for a total of $5,442.58. We have spent an additional $269.87 to replace a defective clothes washing machine. I reached my breaking point on the washing machine after I had to open the lid, reach in, and agitate the clothes myself to prevent items from still being completely dry on the top layer at the end of the cycle.

The dishwasher is just a lemon in every way fathomable. However, it took until recently before I reached my breaking point when I had to super-glue the rubber liner back into place (and that still did not solve the problem). It does not clean dishes. Everything must be scrubbed completely. The control panel changes itself randomly. The machine will hum for more than 24 hours (or until I catch it) after a wash. The smart dispense does not function.

I filed a formal complaint with GE several months ago. I expected them to stand by their products and make this situation right by replacing the dishwasher. Instead, I'm being told it's my fault because I waited 3 years to file a complaint, even though typically a dishwasher should last at least 10 years. And as soon as the rubber lining came off, I did begin the process. I resent being put in the situation of having to file a complaint at all. And even more so, GE is attempting to shift the blame and responsibility to me, as well as insinuating that I am just after a new dishwasher.

I purchased a GE Dishwasher about two and a half years ago. Recently, we found there was a small leak in the solenoid motor which caused damage to my floor. I looked up for the model number and it is not on the recall list. Now, I have to call the repairman. This should have never happened in two years. What is GE going to do about this?

This dishwasher model no. GDL6860N00SS and serial no. DM833394B was purchased in the summer of 2008 and has given me no problems until now. I used it last around 3pm on October 11, 2011 and apparently it was still heating up because my husband noticed a plastic burning smell the next morning. So he opened the dishwasher and it was burning hot! It had my granite countertop scorching hot, it also started to melt the bottle on the top of the counter. I think this could be a manufacturer's defect.

We have a GE PROFILE dishwasher that has served us well for several years. Tonight, however, while it was doing the dishes the main circuit board caught fire. After turning the power off and trying to blow out the flame, we opened the door cover to find the main circuit board still smoldering. One of the relays on the circuit board had caught fire and started to burn through the circuit board melting it, the plastic cover and the wire harnesses. We were lucky to be home and awake when this happened and were able to take care of it. If we had been gone or asleep we probably would have lost our home!

My Quiet Power 3 model GLD4450N10CS didn't clean well from installation (July 2008). But I ran the heavy wash as the norm. And I never used heated dry in case I had to rewash any of the contents. I ran my dishwash last evening. I went out to dinner and returned to a burning smell in my house. I opened my dishwasher and smoke came out. The plastics were melted. The cabinet next to my dishwash smelt of burning as well. The detergent table sat partially dissolved on the bottom of the washer. It took 2 hours to cool down. My dishwasher no longer goes into a wash cycle (even after unplugging it overnight). I have left it unplugged as I feel it is no longer safe. GE says it is $80 for service plus parts. And they said that if I don't repair it, I get $100 certificate to use online to order another GE. It's not worth it and I am very upset. I replaced all my appliance in 2008 with GE. My dryer had to be repaired. My washer was a lemon and they swapped it out for a new model. And now my dishwasher died and almost burned my house down.

My husband and I bought a GE dishwasher from Nebraska Furniture Mart in April 2011. We installed it in our new home in May 2011. It has never cleaned our dishes properly. Our dishes come out of the dishwasher with a film on them and do not look clean at all. I called GE in July. They sent out a repair person who proceeded to tell me that we were not cleaning our dishes well enough. The person also told me that our water wasn't hot enough, we didn't clean our dishwasher out often enough, etc. After I corrected everything, the repairman suggested our dishwasher still wasn't working properly. So, we called GE back. We have since had two additional repair men out. Neither one has been able to repair the dishwasher. The last repairman replaced a valve he thought might be broken. However, it is still working the same. I am absolutely disgusted with the experience I have had with GE.

We bought a GE dishwasher and a GE oven/micro combo. We were told that we would have them in a week but it took three and a half weeks to get them.

The dishwasher was damaged/defective and did not work; water leaked all over the floor several times and dishes wouldn't wash. They would not replace the unit but insisted that they had to service it. A couple more weeks passed and the repairman had to return thrice to finally get it to work. The microwave had a bent door that did not lineup properly when closed. Again, another repair was scheduled and we had to experience another service call.

I have never had a worse experience buying appliances than I had at Pacific Sales. Kwam, the manager does not return phone calls. He made promises of helping us with a discount because of our troubles but has not kept those promises. Their contract installers are inept and unkempt. My appliances do not seem new since they were repaired and the door on the microwave is still not lined up as a new unit should be.

This experience was an unmitigated disaster that should not happen to any consumer. Never will I buy anything from Pacific Sales or their parent Best Buy again. These problems are created by their management and their management does not care.

Slightly more than one year, I purchased a model GLD4404RCC dishwasher about which I have made complaints in the past, concerning poor washing performance and which you chose to ignore beyond attempting to tell me how to use it. Now, this Chinese-made piece of junk has begun to give different problems. Upon completion of the wash cycle, it starts to make a lot of noise and will not shut down. I must do this manually. Guess what? It has waited less than two weeks after the purchase date to do this, meaning it is out of warranty. We have just purchased a new home and will be needing new appliances such as dishwasher, refrigerator, washer and dryer, and a water heater. It will not be GE. I shall never purchase any more of GE products as the whole company stinks.

I purchased a dishwasher and it doesn't clean all the dishes. They sent out a repairman on 4 different occasions (one came out twice) and each one gave a different reason why they think it wasn't working right (what we are doing wrong). Each time, we followed their directions and the machine still doesn't clean. A decision was made that they will not replace the dishwasher, but would offer us an extended warranty. I explained that an extended warranty is useless to me if the machine isn't working correctly now.

We remodeled our kitchen and bought full line of GE caf appliances which we have not been happy.

Microwave screen cracked in the first three months; refrigerator is at max cooling but still does not cool or freeze enough; dishwasher has never cleaned well and marks my dishes with gray streaks and its control panel quit working and had to be replaced. They said that it was my soap, water etc., even though it never happened with previous dishwasher. All this in the first ten months of ownership of a couple with no family at home.

Servicemen were nice and polite but their products are crummy. Don't buy them.

I purchased a GE dishwasher model no. GLD6700N00CC, serial no. ** about 4 years ago. It just finished the wash, rinse and drying cycle when without warning, the front panel on the dishwasher started smoking and spewing fumes in my kitchen. The front door of the dishwasher and top of my counter were extremely hot. Luckily, I was home when it happened. Otherwise, I might have come home to a fire.

We purchased a new home with a GE Profile dishwasher installed. Since the day we had it, we have never been satisfied with the cleanliness of the dishes. They frequently come out covered in food and must be rewashed. We now routinely prewash everything in the sink and we always use the cookware setting to wash everything. Despite this, we still have to re-run loads because they are not clean.

I am convinced that there is a design error with our dishwasher, because the top dish shelf obstructs the door of the soap compartment and prevents it from fully opening. After a load has run, you can still see leftover soap dried and crusted in the soap container. If the dishwasher cannot even wash the soap out of the soap compartment, no wonder our dishes are not clean.

One of the most disgusting situations I have ever been in.

I purchased a brand new home with all new GE appliances. I have since learned that a technician was sent out twice prior to our walk-through because the superintendent noticed the dishwasher wasn't working properly. I registered all my appliances online. The first time I used the dishwasher, it flooded the kitchen floor, causing the builder to have to repair baseboard and drywall. A technician came out and repaired it. I used it an additional two times and each time I did, it flooded my kitchen and a repairman came out.

After the second time, I contacted GE customer care to open a case. The third time, I requested a new dishwasher and the customer care agent, Stephanie, stated that my new dishwasher was a discontinued model and so she suggested one that was a slight upgrade. I agreed to this change and she informed it would take approximately 24 hours to have it approved. I have since talked to seven different people at GE customer care.

This was started when a company called Barlow's Distributing showed up unannounced at my front door approximately hours after my discussion with GE. They said they were here to install my dishwasher. I was rather shocked, said the timing was impressive, and let them in the door. After they had drained the water standing in the then current dishwasher, they started to put in a replacement. I looked at the box and realized they were placing the same model in. I told them that was unacceptable, because according to GE, I was being approved for a different dishwasher. I then told the tech to stop installing it and called GE. GE had no idea where this dishwasher had come from. Then an "unavailable" number showed up on my cell phone and when I answered it, the woman spoke my first name and started talking about my dishwasher, stating the builder had ordered a new one. I asked her who she was twice and she would only tell me GE customer care and not her name. I have since learned her name was Julianna. She said that I had to take this dishwasher or I wouldn't have one at all. I took this as a threat.

After spending countless hours on the phone with GE opening a case and discussing the issues, picking out an acceptable replacement, I was then told the builder made this decision. Not only was I thrown from person to person over a discontinued model, I was threatened, and further was told by the superintendent of construction that once the dishwasher was installed and we closed on the house, I had to handle all problems through GE.

I own the dishwasher, not the builder. I registered the warranty, and I handled it through the proper channels. I feel I need an explicit apology from GE. One of their arms doesn't know what the other arm is doing. During this entire time, I had little use of my right hand and seven fractured vertebrae (for which I am permanently disabled) and had to physically wash 10 boxes of dishes that had been packed up due to our move and stand while doing it. GE has caused me property damage, stress, and severe physical pain, yet threatens me and yanks me from person to person.

This is my house, my dishwasher, and this matter should have been handled directly with me, instead of inviting someone into my house that I had no connection to or knowledge of. The really sad thing is that I just purchased and had installed a $6500 water softener and reverse osmosis system for the whole house, manufactured by guess who...GE.

I bought the GE profile dishwasher and refrigeratior 5 years ago. The dishwasher in the first year the mother board went out then had a problem with the motor and now has gone out again and had a repair come out and can't figure out why it doesn't work. the refrigerator has gone out 5 times, the most recent is 8/1/11 and always the same problem. When ever the humidity is high the frig freezes up and then it stops running. I'm very disappointed in GE, I'll never again by another GE appliance.

The plastic and buttons of the dishwasher and microwave are lifting. After two years of use, I am now just filing a complaint. Just over one year, the plastic covering and the start button of the dishwasher has lifted and was ruined less than two years old. Considering that this is a dishwasher and uses water it shouldn't be a problem.

I bought a GE Profile dishwasher and have the same problems of residue on the dishes. My dishwasher is only 4 months old. I paid top dollar to get the same line as my refridgerator. This dishwasher should clean the dishes sparkling clean for what I paid for it. Disappointed in Cobden

Called GE because the dishwasher was not draining completely and due to residue on dishes. I was told that there would be a service fee of 74.95 dollars and extra if any repairs needed to be done. All the service man did was check things out, figure out that it was the detergent and advised me to add lemon rinse when running the dishwasher. No repairs were done. I was charged 50 dollars extra for a total of 125.94.

I have a GE Profile Dishwasher PDW9700N00II. The heating element over-heated even though the previous cycle had ended. The plastic lids, dishwasher rack, and bottom spray arm were burned and melted. This dishwasher was installed on 10/07 during construction.

We have had nothing but problems with our GE Monogram dishwasher, model number ZBD0710N00SS Serial Number VM820433B. GE service repairmen have been out to my house 6 times between 2/1/8/ - 4/9/10. I purchased the extended warranty from GE as I knew we were going to need it and we did. However it just expired 5/29/2011 and now our dishwasher seems to be doing the same thing our neighbors did just before it caught on fire. It is grinding/vibrating when its not even running and it is getting extremely hot and turning on the heated dry cycle on its own. The only way for me to shut it off is to throw the circuit breaker switch in the basement. I am very concerned that the machine will catch on fire as it did this same thing to our neighbors home.

We purchased a premium-priced GE Profile dishwasher from Home Depot in Canada. We also purchased a three-year extended warranty. Upon the expiration of the warranty, the flimsiest rubber component split and released all the water onto the floor, damaging the floor. We had the dishwasher professionally repaired and about two years later, the exact thing happened again; and this time, totally destroyed the floor. GE, Home Depot and Mabe Canada, the distributor of GE in Canada, all said basically, "It's so sad. Too bad your warranty was over." I did a bit of research only to find out my dishwasher was recalled a few years ago. Nobody contacted us and we could have been electrocuted, apparently. I brought this up today with Mabe Canada and they said the recall was electrical. It had nothing to do with the poorly-manufactured part that failed us twice.

Purchased a GE Profile Stainless steel tub dishwasher in Feb 2011. This thing has NOT cleaned the dishes since day one. GE knows there is a problem with this model (automatic soap dispenser). The Tech has been out at least 4 times they blame me for not "washing" the dishes clean enough before putting them in the dishwasher.....water not hot enough, not a full moon, or yada yada...

We purchased a GE Profile Dishwasher in Sept. 2007 from Sears. In Oct. 2009 the dishwasher heating element malfunctioned and melted racks, plastic glassware, etc. A repairman was sent out ( We had purchased an extended warranty) and he changed out the board and said my ext. warranty did not cover the replacement plastic parts, racks, wheels, silverware baskets. I argued with them and they finally agreed to replace those parts at no cost to us. On June 20, 2011 the dishwasher did it again. I had turned it on at 4 PM on the 19th. It beeped when it was finished and I didn't open it to unload it, thought I would do it in the morning. At 5:30 am I woke up to a really strong smell of burning plastic.

Went out to the kitchen and the dishwasher was so hot, it was almost glowing. Racks were melted, glasses, etc. but I called Sears and they sent a repairman out that afternoon. He determined that the machine was beyond fixing, and by Tues. June 21st, Sears had issued us a voucher good for another machine of our choosing. They also gave me a number to call to file an insurance claim for the items that were damaged by the high heat. Today I received a call from the insurance carrier and they told me they would not honor any claims for damages, that it is the responsibility of the manufacturer, GE

my only recourse was to throw it in the trash and buy a Whirlpool. it is unfair that a giant like GE can step all over the consumer without recourse... never again will i buy GE. WARNING - do not buy GE.

This is Gina from GE. I have read the recent comments from Alexandra, Bimal, Jeanette, and others regarding your dishwashers and I do apologize for the issues. We are here to help you. Please send details of your situation along with your model/serial number, name, address, and phone number to us at eResponse@ge.com and we will respond promptly. I hope to have the opportunity to work with you.

We bought this dishwasher (Model #GLD4408RBB) at Home Depot. After it was delivered, my husband set it up and it was working fine. After about a month of ownership, water was gushing out the front of the dishwasher. We called Home Depot (place of purchase) as we were still under their warranty for another day. They told us that we should call GE because it was under their warranty and they would have it repaired or replaced. So, we were in touch with GE service department and they sent one of their independent technicians out to repair the unit on October 18, 2010. The technician said it was because the unit wasn't level and proceeded to correct any installation problems.

A few days later, the unit had water gushing out the front again. So, we called GE back and they sent out another repair company on November 8, 2010 to have a look at the unit. This time the technician said that it was because we're not rinsing our dishes well enough so clogging up the catch basket and he charged us $165 because that isn't covered under warranty.

A week later after we've been washing our dishes and before putting them in the "dishwasher", it happened again. This time the flooding was so bad that the water under our floors started draining into our basement. At this point, we called our insurance company who then sent an emergency clean-up team to clean up the flood mess. They did an assessment and there was mold growing up our walls under the floors. Because the damage from the flooding was so bad, they had to tear out our entire kitchen and completely replace the cabinets, flooring, dry wall, etc.

Once they had the floors pulled up, they told us not to use that dishwasher anymore because they didn't want to risk damaging the sub-floor, etc, so we removed the unit and purchased a new one. The dishwasher in dispute is sitting in the garage because we refuse to have it running in our house for obvious reasons.

The best they would offer is to send out yet another technician to hook-up the unit in our house and try to "fix" it again. Again, for obvious reasons, that was not acceptable to us. We cannot afford another $5,000 for another flood. They keep trying to say that it was because we're not rinsing our dishes. They refuse to acknowledge that their unit is the problem and will not take responsibility for their product. We even put a complaint in with the BBB and they were no help at all. We have nowhere else to turn to now.

I filed a service call for repair with GE Appliances and in three times, the guy never showed up nor did he call us. Then my dishwasher started heating on its own even when everything was off and burned all the plastics. The GE people just don't want to show up even though I am covered by warranty.

The GE dishwasher model GHDA485N10CS I purchased in 2010 started smoking during a normal wash cycle this morning. I found "Heated Dry" on and figured out how to turn it off. I called GE and made an appointment for a repairman to come Monday (4/25/10). After reading numerous complaints about this same issue, I'm concerned about this product as a fire hazard.

I had a headache from the toxic smoke. I caught the product overheating before it was able to catch fire, so there was no other damage.

I bought a GE profile double oven, 5 burner electric stove-top two months ago. Two days ago, I was cooking and reached for the kitchen towel hanging on the stove handle. The next thing I knew, the edge of my little finger almost got sliced off, it got caught in the air vents right beside the handle bar. The vents are rather long, and multiple, and apparently, extremely sharp. Why in the world would they not round off the metal as a safety precaution instead of leaving them razor sharp? If a child were to put their finger in there by accident, or someone with small hands, that would be it. Clearly, this is material flaw that needs to be corrected as it is extremely dangerous. Just a warning to be careful of the air-vents as you could lose a finger. Thankfully, it did not cut a nerve. Although, it bled quite a bit and got black and blue.

My husband and I woke up at 5:30 in the morning last week to find our house filled with toxic, white smoke, originating from the kitchen. We traced it to our 2-1/2 year old GE Cafe stainless steel series dishwasher, model CDW9380N20SS. The tile countertop was burning hot, too hot to touch. We opened the dishwasher to find a molten, melted mess. Everything plastic was melted through the racks. The wheels were melted off of the bottom rack. Thick plastic cups were literally dripping from the top rack to the bottom, and our steak knives were left with no handles. The handles had dripped down into the drain.

When everything cooled, I couldn't get the bottom drawer out because all of the silverware were stuck sticking up at odd angles in mounds of cooled plastic from melted cups and the silverware caddy, which had also melted. Apparently, the heat control had malfunctioned and had stayed on all night. After searching online, I immediately found that this faulty wiring has been an ongoing problem for GE. Although limited to the Profile series, even resulting in a recall of certain models. However, this is the first I had heard of the problem extending to the Cafe series. I phoned GE immediately and though I was prepared for resistance, I met little.

Originally, I was told that my dishwasher was part of a recall so I was forwarded to a higher level of customer service. I was then on hold for only a matter of a minute or two and was connected at once to the representative who would be handling my case. I was surprised at that, to not have been shuffled and transferred around and put on hold numerous times. Unfortunately, the gentleman I spoke with really ticked me off. I thought I was pretty calm about describing the situation, which had happened only 2 hours prior, and could have easily resulted in a fire. While the representative seemed prepared to help, he was nevertheless indifferent about the seriousness of the situation. So I pointed out to him that in addition to our family breathing toxic fumes while we slept, our house could have caught fire from this dishwasher.

He was beyond patronizing when he replied that he doubted that since plastic cannot catch fire until it reaches a temperature exceeding 700F degrees. I told him that I wasn't really concerned about the plastic catching fire, but that there was clearly an electrical malfunction that had caused the heater to stay on and even I, with my peabrain, could figure out that the control board could have ignited. He said that was all speculation, but he would send out a repairman the following week at GE's expense to see if it might be repaired. I laughed at that because it would take an act of God to repair the mess, but knowing that I had to follow protocol, I agreed.

The repairman came yesterday and was very polite and knowledgeable. He, of course, deemed the dishwasher beyond repair and phoned in his diagnosis to GE. After a bit of tug-of-war over the phone with GE (it sounded like they wanted to avoid replacement), the repairman told me that GE agreed to replace the machine with the current Cafe model. Not only was the control board fried, but it had gotten so hot that the heat had fused the insulation to the door and he couldn't even pry it apart after taking out the screws. He was barely able to access the control panel and said this was the first Cafe series he had seen with the problem.

Since yesterday, I have received two phone follow-up phone calls from GE to arrange for the replacement dishwasher. One of the phone calls today was with my case representative and on this call, he was very courteous and helpful. Not a bit of condescension. One of the sticking points for me is that I didn't want a Profile or a Cafe as a replacement due to the electrical malfunctions they have been suffering. He explained to me that the machines that were having problems were built in 2008 and prior, and the problem had long since been corrected. So I agreed and we are supposed to receive the replacement in a few days. Hopefully, the rest will go smoothly. Now what to do about all of my ruined silverware?

I began smelling something extremely hot. I felt that counter top and stainless steel sink were so hot that you would burn yourself if you touched it. My husband opened the door of dishwasher to have smoke pour out into the kitchen. Many kitchen utensils, a silicone cutting board, bowls, etc. were melted into the bottom of the dishwasher and the heating element was red hot. My husband shut off the breaker to the dishwasher to get it to shut down. Even the utensil caddy that came with the dishwasher and the wheels on the racks were melted.

Our dishwasher is only 3 years old, Model # PDW8600N00BB GE Profile. I attempted to call several of the numbers from GE and got no answer, possibly because it is the weekend. If we had left the house or been asleep, I am sure that the house would have shortly caught fire. This is very dangerous and I do not see a recall on this model. Our house smells terrible and, of course, the dishwasher is toast.

On November 2010 I received a recall letter for my dishwasher. It was working fine at that time, but I followed the instructions and found out that my dishwasher was part of a recall. I set my first appointment with the technician who showed up and ordered the parts. Another appointment was set to install the recalled part. The dishwasher was not working after the installation of the new recalled part. Another appointment was set to fix the problem and the technician order more parts. We received the parts after a long time had passed. Meantime, I had set another appointment and the technician said he needed to order more parts. More time went by and I called to set another appointment. Since then I had set 4 other appointments which they failed to show up each time. The technician had an excuse to cancel the appointments. I have e mails for all the appointments I have made and cancelled by them.

I called many times in the morning; spending many hours with customer service representatives. In each time I was promised that the technician will show up. I didn't have too much time in the morning, so it is very frustrating to be playing these games. The customer service representatives will calm me down and promise this time the technician will show up. I have a case manager whom I talk with and one time he wasn't available for me someone else took my call and tried to help. I was told by one of the representatives that one of the technicians had a report that my home had a block from the technicians to come to my home because my home was unsanitary. I asked to pinpoint exactly what they meant by that and had no answer. My home is very clean; this is an insult to me and my family, not to mention all the times we were here waiting for them. They were wasting our time and they didn't even bother to call and advice me of the appointment cancellation. Today, 3/17/2011, was the last straw. I'm so sick of this crap. I still cannot believe that I have been treated this way. I don't want to call them anymore as it is useless. I need help in getting this resolved.

I have a GE Dishwasher Model PDW8200N00WW which is several years old. At the end of a wash cycle, apparently the heating element was stuck on and overheated. It melted some of the plastic dishes, the silverware tray and the plastic cover for the water dispenser. I feel fortunate that I was home or else the house could have burned down. I see that a lot of people have had this same problem. I am surprised that GE has not corrected this problem.

Purchased a GE Profile dishwasher Model No. :PDW9900NWW; Serial No. :VL726731B in 12/2006 ($812.81). On Sunday, 10/10/2010, I did a load of dishes and after the cycle ended, I went to sleep. I woke up to an apartment filled with smoke. Called the fire dept. They pulled out the dishwasher and turned off the circuit breaker. It appeared that the heater from the dishwasher turned itself on and keep cooking all night long until every bit of plastic melted causing the fire. This included some plastic utensils, containers and the racks in the dishwasher itself to melt and burn.

The super had to disconnect the unit as it was hard wired. The windows had to be kept open for a week from the smell. I contacted the GE Hotline at 800-xxx-xxxx and spoke with Renae, who connected me to Consumer Relations at 800-xxx-xxxx and Melissa. I filed a claim no.:xxxxxx. They sent out an inspector who called it "a runaway heater." They are replacing the dishwasher with a comparable model, installing it and taking out the old unit.

Damages resulted in a loss of coffee pot, some dishes, silverware, plastic containers; other than the entire dishwasher. We didn't get sick from the toxic smoke. Luckily, we caught it in time before the entire kitchen caught on fire.

Follow-up from my post four nights ago.

I called Mabey/GE Tuesday morning and spoke to a customer service representative. I explained to what occurred over the weekend with my Profile dishwasher (model # PDW9980N20SS). Also, I explained that I did not purchase an extended warranty but I did purchase a $1500 dishwasher that almost set my house on fire. I told her that I would allow her to rectify the problem before I unload on her.

She explained to me that my situation was out of her hands and that she would have a supervisor contact me within 24 hours. I received a call this morning from GE. The gentleman told me that he had to have a service tech check over the unit, but in the interim he said to go to GE Canada's web site and select any Profile dishwasher and they will be sending me a new one.

I was fully prepared for a fight with GE. And I'm a little disappointed it didn't happen. I was prepared to unload on them, especially since I'm just in the midst of ordering 20 sets of appliances from GE for 20 homes I am building. I never even had a chance to play that card. The fight just didn't happen. Reading this forum certainly has helped. I know where the smell was coming from in my kitchenit was coming from the stagnant water that was sitting in the bottom of my dishwasher that also caused the short in dishwasher on Saturday evening.

I'll keep you posted with the results.

It's 11:30 pm. My wife and I got up to do a feeding. We have twin babies. As soon as I went downstairs, I went into panic mode because there was smoke everywhere. I didn't know where it was coming from. After running around and almost evacuating the house, I found the source. It was our GE Profile dishwasher. The fire department was called and I was shocked to report the dishwasher was never running. The fire guys had high-tech equipment to measure heat and the walls. Now we usually get up at 1 am. The circuit breaker was turned off. If we didn't get up at the time we did, our house would have gone on fire! I'm holding GE liable for this.

The unit is 2 years and 3 months old! We were very lucky there wasn't a fire in the home last evening!

Canace in AZ, August 25, 2010 complaint. Ditto! I own a GE Profile tall tub dishwasher and just experienced the exact same problem last eveningburnt plastic in the dish washer, incredible over heating. Numerous plastic items were melted, including the bottom pan of the unit and water sprayer/spinner. I will be calling GE Tuesday morning when they open. The unit is two years and 3 months old! We were very lucky there wasn't a fire in the home last evening!

We have a GE Profile dishwasher. I cannot get the dishes clean with this machine. I have to hand-wash the dishes before and after putting them into the dishwasher. No one knows how to fix it and I will never spend my money on GE appliances ever again!

After using all GE appliances for 26 yrs in my previous house with minimal problems, my wife insisted on GE when we moved to another house. We bought flat top stove, dishwasher and over-stove microwave. At 14 months the microwave broke. Entire insides had to be replaced. At 32 months, motor went out on dishwasher. At 39 months the front burner on the stove went out frying the on-off switches also.

I sent an email to GE customer relations stating my great disappointment with their product. Two weeks later someone actually called leaving a message to call them back. When I called the agent her attitude was that I should have purchased an extended warranty and should have called GE service for the repairs. When she stated "well, what do you want me to do about it?", I just told her I wanted her to know about the poor quality and hung up.

I then receive an email several days later asking me if I was satisfied with the service I received. I responded to the "team leader" stating my disappointment with the products and the customer service. She responded stating she was sorry I had trouble with my refrigerator but they couldn't give me a concession. I answered that I never requested a concession and I never had a problem with the fridge because it was a Kenmore. Her response was she was sorry but they were unable to extend the warranty on my dishwasher and cover the repair costs but would forward my comments to quality control. It's been like dealing with the Keystone cops. Maybe that's what the try to do so you just give up. My solution, never buy anything with GE associated by name or make.

I woke up to a house full of smoke and ran frantically sniffing around like a bloodhound to find the source. When I got to the dishwasher it was as hot as a firecracker! All the plastic inside (components, knife handles, cutting boards, etc.) was melted into the bottom of the dishwasher. We had not ran the washer before bed as there was not a full load, we had just closed the door! Apparently the heating element somehow was activated? The only thing I had done out of the ordinary was that yesterday I ran a speed cycle. My partner is on the phone with GE now, we will see what comes out of that. I am about to drag this hunk of junk out into the yard!

We bought and had a professional to install our new dishwasher in December 2009. We have yet to have one completely clean load of dishes, despite the fact that we rinse and usually soak all dishes, pans, silverware, etcetera, before they go in the washer. I complained to GE and they sent a repairman who gave me some citric acid and a temperature tester which proved that the temperature is higher than it needs to be based from GE.

Even though we use the correct products for the automatic dispersers and do everything according to the manufacturing guidelines, we now have a very expensive dish rack where we dry the dishes that we now wash by hand. It's the only way to have the food removed and the glasses not coated with film. I'd love to invite GE engineers and executives to a meal served on the insufficiently cleaned dishes that their product produces. Shame on GE!

I just had to write to you to express my major disappointment with the Aurora Series that I purchased last year. I thought giving it time might help, but it hasn't. I have never owned such garbage before. I can't express to you enough how angry I am that I spent good money and have had nothing but aggravation. My dishwasher never gets the dishes cleaned, never! It makes so much noise, that I hate to even run it! The stove takes forever to boil water. We make homemade pizzas and set the oven at 500. It doesn't go past 450.

We went with the fridge because it was in the series and was supposed to be the largest side by side, yet it was another mistake! The interior shelf keeps collapsing by itself, already breaking 2 dozen eggs. You don't have 2 separate cool settings for the fruits and veggies. You can't even fit a frozen pizza in the freezer without tilting it. I absolutely hate this series. The only purchase I am happy with is the microwave! I will tell you I would never buy these products again.

New kitchen post-Katrina, I purchased very high end GE Monogram Appliances. Refrigerator works OK freezer and ice maker are worthless. Countless service calls, ** technicians, replaced ice maker 3 times and motherboard for entire box once and still cannot get ice out of this machine. GE Customer Service does not exist. The dishwasher is so bad that I cannot use it they tell me my water is not hot enough. When they test it and it reaches their recommended temperature then they say it is the detergent I use. When I use their recommended detergent and my water is hot enough, then what? Wheels fell off of basket and melted in drying elements.

We had a dishwasher that was 18 years old. It still worked but we were updating our kitchen and replaced it with a GE Quiet Power 3 Dishwasher 18 months ago. We have replaced the pump and now the control panel has gone out. We paid the GE repairman $79.00 to tell us that and it would have been another $200+ to replace the panel. It's a piece of junk! No more GE appliances! We have had to replace the GE dishwasher after 18 months. It's costing more to keep it repaired than it's worth.

Well, it sounds as though I am only adding to the already many complaints about the GE Profile Dishwasher. I have model no. PDW9880N20SS. It is 2 years and 1 month old. Let me start by saying it has been terrible since day one. It has never cleaned the dishes right, it leaves food and spots all over them. I was told to make the water hotter, I did; check the hardness of the water, and I did. Add more rinse aid, I did. Not to mention the thing eats the rinse aid up. I fill it and after one load, on the minimum setting, it's empty again. But now to the real complaint. I came home last night to find my house filled with smoke and a terrible plastic burning smell. Right away I ran to the dishwasher.

It was literally like an oven, burning hot to the touch; counters were too hot to touch. Inside my dishes, the racks, the lower spin arm were all a puddle of melted plastic. The top rack items melted and "rained" down on the lower rack items, those items and the rack were melted into the bottom. When I opened the washer about 6 hours earlier it was not on, the dishes inside were already clean from the previous day. It clearly turned the heating element on by itself and I couldn't get it to stop without unplugging it. I'm terrified to think of what may have happened in the middle of the night, or if I had been at work.

I called GE today and was first told I could pay them $80 to have someone come and "figure out what's wrong". I said absolutely not! It's 2 years old and obviously faulty. It's not like the arm stopped spinning, the thing almost caught fire! Eventually, they agreed to send someone out. I fought and they will be here tomorrow. From what I've seen on here, I'm not optimistic about what the results will be. For a $1200 dishwasher, it's terrible. I'm out the money for all my Tupperware/Pampered Chef (ladies you know how much that can be) not to mention, cups, bowls, etc. And I have to miss work for them to come out. We will see what happens tomorrow, but based on what I have read on here, I have one word for GE, recall!

My problem is with a GE Profile dishwasher purchased in 2005. Smoke started coming out of the top of the door where the electronic controls are housed. I opened it up and the plastic housing for the electronic controller was melted in several areas.

Unlike other complainants, I was very happy with my dishwasher until today. I put it on after lunch and within moments my mother called to me to say that something was burning. This horrible electrical/chemical smell was coming from the door! I know the electronics are housed there and there is no contact with water so this was quite an unpleasant surprise. It's apparent to me that we have been very lucky because this situation could have caused a house fire.

We remodeled our kitchen about 2 years ago and ought all new, "top of the line", GE Profile appliances. We also replaced our washer and dryer with front loading Profile models. GE Profile dishwasher is the worst unit we have ever had. My wife and I are both retired and have had many dishwashers in our life, mostly cheaper models. When we remodeled, we thought we'd go with the best. Our cheapest unit cleaned better than this GE. Nothing comes clean. We have to clean most glasses and dishes after the dishwasher.

When I contacted customer service, first they said my water may not be hot enough. This not being the case, the women told me I may have to wash the dishes off before I put them in the washer. The conversation went down from here. I just removed our dishes that were washed last night after dinner, I had to wash all of the plates and several glasses by hand. We will replace this unit as soon as we can and whenever I'm shopping and have the opportunity I pass on my opinion of GE dishwashers. I will add that we also have the Profile double convection oven and the french door refrigerator and are happy with both.

Well, this is Linda from Surprise again. I have to let you know my story has a happy ending. I managed to speak to a lady called Deanna and within eight days, I had a new dishwasher and so far I am happy with it. I cannot understand why the other lady I had been dealing with could not sort the matter out but like I said I am happy I got to speak to Deaana. So thank you, Deanna. Also I would like to thank the staff at S.R.S Appliance who were very helpful in trying to get a hold of GE to sort my problem out. Lets hope we have no problems with the new dishwasher.

This is a follow-up to my complaint yesterday, 7/7/2010: The appliance repairman came out to "inspect" damage done to my GE dishwasher. The repairman is sent by the company where I purchased the appliances, not GE. This is his report and recommendations after inspection: "Sending GE out. Dishwasher had internal fire; all safeties failed; left element on melting racks and internal damage."

I am extremely upset and worried that even though the repairman is recommending a new dishwasher, how can I possibly trust this machine in my home? Can GE guarantee this will not happen again?

I purchased a GE Profile dishwasher Model PDW998ONSS in July 2008. Since then, I have had 2 major malfunctions with it. The first one happened shortly after installation. The pump went and the leak caused major damage to my newly installed hardwood floors. The second incident happened several days ago. The heating coil apparently malfunctioned causing the dishwasher to get so hot you weren't able to touch it. Once I opened it, the basket had melted silverware directly into it. The smell from melting plastic is what alerted my daughter that there was something wrong. If she wasn't home, this would have started a fire in our home.

I am totally disgusted with these products and will never purchase from GE again. The first incident was resolved by replacing the pump and they did reimburse me for the floors. This particular dishwasher never washed properly either. It would sometimes take washing dishes through 2 cycles in order to clean.

I am a 70 year old person who has had GE products for almost 52 years come Aug. 9. As a person who has had them that long and a stock holder in this company, 2009 was the worst year ever. I had to buy 2 appliances: a dish washer and a stove. June 9, I bought a dishwasher then we went to Florida for 6 months during winter so this dishwasher was not used about 6 months. In May 2009 was the first service call. One day later was the second service call. GE replaced the control panels. Three weeks later, those did not work. Here I am, July 4, weekend and no dish washer. GE did not come for 7 to 8 days. But the company when selling their product can come in 5 minutes. Now my problem is, I would like GE to make this dishwasher good. I do not know why someone in 5 minuets cannot do this and why does some have to drive 1 hour to my house and 1 hour back. I have to replace this and would like the company I bought it from to do it.

It's not yet the end of story. Shortly after I got the dishwasher, my stove went down and I had to buy a new one. Guess what, they put my new stove in and had to come back the next day. The oven did not work. I had to have a new panel at it. GE appliances in 2009 were not very good. I am waiting to hear about you making this dishwasher right. As I said, my husband and I both are retired and live on a fixed income. If you think buying 2 products in one month apart is easy, you should try it. I hope to hear from you and hope that you will let the appliance dealer put in a new washer. If not, I may have to call the attorney general's office and my lawyer.

We moved into a Taylor Morrison home in September of last year and most of the appliances were GE.Well since April we have had the dishwasher serviced 5 times with 5 differant service people sent by GE. The last people sent out were from S R S appliance services that was 17th of June,The gentlemans name who came out was called Rick. There phone # is 623 640 6859 and he said he had done everything he could for the unit to clean the dishes we said we hoped it was now cleaning properly as we were fed up with having to put the unit on twice to clean some of the dishes. The next morning we emptied the dishwasher and out of 8 plates 6 had to go back in again out of 10 cups 8 had to go back in so nothing had changed .

We phoned Tink who said someone would come out again on Monday inbetween 8 and 12 I then told her we were fed up of having to wait for people coming and nothing changing we now need a replacement dishwasher.we were told they would have to send one more person out and if they said it was unrepairable then they would replace it. So the following Monday we stayed in all morning no one came, So i phoned the service center who told us the appointment had been cancelled we asked who by and they did not know so Tick phoned and said someone from S R S would come out again on Tuesay. S R S phoned to say they were not coming out agin as the unit was unrepairable and now GE need to do something about getting it replaced.

We came in to a message from Tink saying they would give us a discout towards a new unit. I phoned straight back to say we did not wont a discout we wonted a new unit and I asked her to speak to someone higher and phone me back the next morning which was Thursay 24th she did not phone so I phoned her back and she was just leaving and since then we have heard nothing. there is no customer service with GE no one wonts to help us and I have felt as if we are banging our heads against s brick wall. This dishwasher is a year old the end of september 2010 so I do not know where the problems is with them coming to replace it.Please see if you can help me with this matter

Purchased a new GE Monogram Dishwasher (ZBD6880KOOSS) in 2005. It has always been leaky, usually leaving puddles on the hardwood floors. A few days ago we came home to a burning electrical smell. Shut the dishwasher off for a few minutes, turned it back on to see smoke coming out the top front. Shut it off again and called GE repair service who said it would cost $79.95 for the privilege of having a service person come out and have a look. The 5-year warranty for the electronic control module ended a few months ago.

When I tried asking questions of the GE Service Center about the warranty, she kept repeating a line about how a repair person would have to determine if it was a problem that would be covered under the warranty. She then quoted me for the service call, labor, and parts that we would be charged. No thanks. My husband is a residential architect who works with dozens of contractors and homeowners. We will never buy another GE product, nor will he ever recommend one to his clients. I'm replacing our GE monogram dishwasher with a pre-Reagan era Whirlpool. GE = GarbagE.

Ge dishwasher plates felt abnormally hot when taking them out, thought it was because the cycle just finished. Placed new dishes, silverware and cups. By 9:00am the next morning the entire house smelled of burnt plastic. Opened the dishwasher, and it was so hot that plastic and insides had melted into the drain.

I have a bad experience overnight with our GE Model PDW 738ON10SS Dishwasher. My dog woke me up at 4:00am. Now he is wonderdog. My house was filled with burning plastic odor and the dishwasher was hot as hell. Last cycle was ran yesterday morning. I suspected something wrong at 5:00 pm when dishes were hot when removed. I thought a button might have been bumped during the day. This is a replacement from 2 years ago when a similar model was recalled. Our only solution at the time was to unplug it. After reading other posts, seems like our problem fits right in, and that we were very lucky by being home and pulling the plug.

GE Monogram Dishwasher #SL842129B Model #ZBD6880K 10SS. I tried washing dishes on Sunday. The unit smelled hot. I reset the dishwasher cycle and unit filled with water again, no wash cycle. After a few minutes, the dishwasher emptied and started to fill with water. That is all it does. After about three times of resetting the machine, it will start the wash cycles and complete them. The dishwasher came with a new home purchased in 06/07 and the builders extended warranty expired in 6/09.

March 2009 I bought a GE dishwasher. It has never washed my dishes properly. I am 80 years old and have experience with many different makes and models of dishwashers. This is absolutely the worst performing dishwasher I ever had. Famous Tate keeps referring me to GE. They sent me technicians again and again (5 in total by now). There is one consistent report: we bring more than 140 degree water to the machine, but the inside never reaches higher than 105 degrees. I had two plumbers out here as well and both said that we are providing the water hot enough to the washing machine but that between the water arriving at the machine and it getting inside there was that loss of temperature. They could not explain it and it seems that we are stuck with a dishwasher that does not wash dishes. I am stuck with a lemon and have apparently no way out. Help!

My mother was given a GE dishwasher 2007 and had been used once. It leaked. My mother is 90 years old and funds are limited. The first repairman said the leak was coming from the pump that was why I called GE. The serviceman from GE came out and said a plumber was needed to cut out the holes in the floor for the hose, which apparently he thought the hose was too small. The third repairman actually took care of the problem and repaired the dishwasher. This person charged $60.00 and did his job. The counter top was removed, dishwasher pulled out and the hose was replaced. The leak was from the hose. GE repairman did nothing but give out incorrect information. I do not feel my mother owes for this service and I am asking you to please consider deleting this invoice from your files.

The brand new out of the box unit broke door hinge when trying to open to remove stored parts for installation. GE service declared that the hinge was not properly connected to the frame of the unit indicating a manufacturing defect. It's a loss of use while waiting for a replacement unit.

Our dishwasher usually runs 10:30-11:30 pm most evenings. When opening the machine on the morning of 3/23/,10 we found all dishes washed but warm. This was not normal. During the morning of 3/23, the dishwasher door was closed with new dishes but the dishwasher was not turned on. We went to the store and came home 90 minutes later. The kitchen was full of smoke and both racks, bottom agitator and several plastic bowls were melted into the bottom of the SS tub. The kitchen top granite surface too was hot to touch. There was obviously an out-of-control heater issue. Service came next day, ordered new parts and said it was the main control board malfunction. The dishwasher has not yet been repaired. Another resident in our community with the same 2005/2006/2007 GE Profile dishwasher had the same issue last year. The model number is PDW9980L00SS. Should this be recalled?

The number of complaints about GE products on the internet makes me aware of the fact that I am in trouble. I purchased a new home in October 2009. All appliances in my home are GE appliances. My dishwasher is a piece of junk! The appliance had to be repaired from day one. The computer panel was defective. Next, the drain hose collapsed and filled my kitchen floor with water. The technician came to put new drain hose on and the pump in the back of the dishwasher fell off! Again, I am having to wait for parts.

These are three problems I have had and GE's customer service department is telling me I can't get another dishwasher because mine is still "repairable". She also said there is no lemon law on appliances and there should be. I have a very large Island in my kitchen and a lot of the water that came out of the dishwasher went under the island. I can't get to that water to make sure it is all dried up so what's going to happen later on with the issues of mold and mildew. It's just wrong for me to have to keep this appliance in my house after having so much trouble. GE should be happy to replace such a defective appliance. The consumer should not have to go through this many trials with a "new" appliance. If I had purchased used, I would expect this but I purchased new and it has been nothing but trouble! I want a call from a GE representative not an attorney. I want them to explain to me how they can do this to a consumer.

We purchased a brand new GE Profile dishwasher from Lowe's in December, 2006. It is now March, 2010. Other than the first few months, the dishwasher just doesn't seem to get our dishes clean anymore. There is always a white film left behind, along with lots of particles and bits of dried food left on the dishes, even on the longest cycle, and switching to different detergents. This even happens to dishes that are placed correctly, pre-rinsed, and stacked to obtain the most water thrust. It just doesn't seem to drain well.

Very often, there is water in the bottom, after a complete cycle. We have had different repairman out four times to check it, and the problem seems to be that the pump just doesn't pump out the used water very well. It's also noisy and rattles. This should not happen to a dishwasher, after only three years, do you think? I will never, ever buy another GE dishwasher again, even though, I had a great one that was purchased way back in 1987. I am so frustrated and dissatisfied!

We installed a GE dishwasher, model no. GDWT160R05SS in December 2009. The design of the top rack resulted in the breakage of glassware. The design of the racks are particular only to GE dishwashers and no other manufactured dishwashers. In a period of 3 months, at least 5 -6 everyday glassware broke or cracked. I have never experienced that amount of breakage in a dishwasher ever before. The dishwasher did not clean that well either, as food would sometimes be found dried onto the dishes after a complete wash cycle.

GE sent out a technician twice and established that there were no parts to be replaced. Sears also sent out a technician. GE agreed to replace the dishwasher with another model with us paying the difference in an upgrade. Unfortunately, the upgrade models all had the same type of rack on top. Sears agreed to exchange the dishwasher for a Kenmore product with us paying the difference in price. GE would not cover the additional cost of installation. We now have to remove the dishwasher and install the new dishwasher at our expense. I would not recommend the purchase of a GE dishwasher.

My dishwasher is 3 years old and the paint is chipping off the front. They told me that I would have to fix this myself. You don't' buy an appliance for your kitchen and expect the paint to chip off after 3 years. No service at all. I will not buy another GE product. It should have given me a clue when a few months ago I have a friend that works at GE tell me she bought another brand of appliances for her house because GE is junk. Well, now I know for myself. No more money from this household.

The GE profile dishwasher (PDW9280N00SS) overheated, melted plastic parts, and got so hot I couldn't touch the outside. It was difficult to shut off, and if we hadn't been there, it probably would have started a fire. I lost use of the top of the line expensive dishwasher.

This is about the serious safety problem with GE Dishwasher. The entire inside of my dishwasher melted down. Had I not been home, we could have had a serious fire. It is GE Profile Dishwasher with smart dispense technology, model number PDWT502RII.

On or about 1/27/2010, we came home during the middle of the day to a home filled with light smoke and a burning smell. According to our meat thermometer, the tile counter top above the dishwasher was 200 degrees. The dishwasher had turned the heating element on and melted the contents inside the dishwasher. In addition, it warped the counter on the kitchen island that housed the appliance.

GE has offered to replace the dishwasher and the affected counter top; however, they are only going to compensate us for the "depreciated value" of the damaged areas. Both their adjuster and our contractor agree that we have incurred approximately $14,000 of damage, but GE only wants to give us the depreciated value of $12,000. Therefore, I must pay the $2,000 difference to have my house brought back to the level that it was before their appliance damaged it.

Through no fault of my own, our house was damaged. I should not have to pay anything to bring it back to pre-damage condition. They don't agree. Please provide guidance.

This is the 2nd time this has happened to my dishwasher. I purchased it in 2007 and in 2008, they needed to replace it. The first time it melted everything inside including the racks. Now again I put the dishwasher on in the evening and in the morning it was extremely hot so I stopped using it and called repair.

GE profile dishwasher model #PDW9200LBB overheated and melted every plastic item on the bottom rack, including the utensil holder and the wash arm.

Luckily, we came home before it turned into something worse. I paid over $1000 for this dishwasher and four years later, it is worthless. GE does not have this model in their list of recalls but seeing their history, it should be.

My 16-month-old GE Dishwasher caught fire on Saturday after 30 minutes of use. It was the first time I had used the heat element feature since I bought it. I see all sorts of GE Dishwasher recalls, but mine is not listed.

I have a couple problems with GE Profile appliances. GE Profile dishwasher (model # PDW7880N00SS) has been repaired several times in the past 2 years and still is not getting all the dishes clean! And I am on my second GE Profile refrigerator. The first refrigerator (model # PSS26PSWASS) was replaced with model PSHS6GYGXCDSS.

The replacement refrigerator is now experiencing the same issues as the refrigerator GE replaced. I have two young children; it is impossible to provide healthy meals without a refrigerator. I really wish GE would recognize the amount of complaints filed online at various sites with the same model numbers, and be forced to issue recalls on the appliances consumers are experiencing the same issues with sooner! I have had food spoilage with both refrigerator losses due to GE not providing immediate service. I was required to wait for about a week for each appointment. I have contacted GE and filed for food loss.

GE Monogram Dishwasher ZBD5700 was purchased 10/01/01 from First Coast Supply, Jacksonville, Fl. It was not installed at that time. I did a complete kitchen renovation with all GE Monogram dishwasher, fridge, Advantium oven, convection oven and 36" cooktop. I have had GE repair service twice for the dishwasher. Firstly, it was for the white film on dishes and the entire interior of stainless steel dishwasher. Secondly and lastly, the "motherboard was all lit-up and couldn't be cleared or operated and a humming noise comes from interior even when nothing is lit-up and I cannot close door or this persists. The repairman took it out of cabinet area, checked under the sink, put it back, didn't secure kick-plate and said it was the pump which would cost $200 and that probably everything else that would happen would cost the same and advised I buy a new dishwasher. My dishwasher is like new.

My kids make fun of me because I wash the dishes before I put them in. It is only run at most twice a week. This was an expensive item and I expect it to last longer. Also, I had wood cabinet fronts put on fridge and the dishwasher to match my new cabinets. Replacement will entail big money.

A week later, my Advantium oven was working perfectly then just blanked out. The repairman is coming today. It seems to me that GE has these things programmed to last x amount of years and then they are dispensable. The repair made on Advantium oven was a fuse. So far, beside the initial cost of the dishwasher, it has cost me $145.58 for the white film issue and $101 for the second issue. The Advantium oven repair was at a cost of $215.85 (for a fuse?). IT's ridiculous! I will never buy GE products again.

My service is not being scheduled because they can't find evidence of my contract in their computer system. I have the paid contract in front of me, complete with policy number, paid dates, renewal dates, coverage dates, etc. I have called 3 times, told each time to call back in 48 hours. I have been on hold on the phone for over 30 minutes each time before anyone answers at all. I have spent over an hour each day on the phone with the representative and have not accomplished a thing. My Maytag dishwasher needs a repair, and they are denying they know anything about me. They did, however, accept $191.62 from me in October 2008 for a 3 year renewal of my contract.

GE Dishwasher PDW9880 5 years old. It has drain problems, heater has always stayed on but in December 2009, I had that same problem with the smell and heat. The repair guy said it's non-repairable. GE offered me discount on a new one. They should be embarrassed by their products. USA should be embarrassed too. Now, I can't bring myself to buy another one even with the discount! I guess the GE CEO doesn't have internet and is not aware! They all should be ashamed of themselves.

My GE Dishwasher's, Model Number GSD3200J00CC, two solenoids have melted under the dishwasher, almost causing a fire. There is currently no recall. Each solenoid has lasted less than one year. They are melted from the inside out.

As part of a full kitchen remodel we purchased GE Profile refrigerator, oven, microwave, and dishwasher. All were installed in May 2007. Since then, our GE Profile Dishwasher model PDW9980LOOSS has been trouble. On one occasion the heating element remained on, but at least we were fortunate to notice the hot granite countertop and heat radiating from the door before we had a meltdown or house fire. But now we must remain paranoid about using the dishwasher and make sure we are available to double-check its shutdown. Also, we are now purchasing the fifth (yes, 5th!) keypad for the dishwasher in 2 1/2 years at about $75/keypad! After use of about 4-5 times a week, the keypad push buttons fail and we have no ability to select the desired dishwashing settings.

This is on an appliance that sold for well over $1000. And we get no satisfaction from GE customer service. It is just a front for GE that files all complaints in the circular file! How do we, as individual consumers, unite and get GE's attention? Just read the long list of complaints on GE Profile dishwashers listed on this forum, and even more all over blogs and chats on the internet. I've had it with GE! The keypads are about $75 every time. The cost for overheating could be much more had we not caught it in time.

This appliance has been nothing but a nightmare. It was purchased in the spring of 2008 as part of an appliance package during a full kitchen remodel. We have had nothing but problems with the product since its purchase. The unit has never cleaned as well as our old Kenmore that was half its price. Dishes routinely come out with residue on them and utensils are not clean. GE sent us some "cleaner" to use in the dishwasher to "clean it out" on a regular basis, but it does no good -- quality of dishwashing is still horrible. We've also had to replace a seal, replace the entire door unit (control board problems) and now it's leaking all over the place dumping water into the basement ceiling below. GE has been useless when calling for support and I've spent over $500 on repairs in the first 24 months of ownership. I will never buy another GE appliance based on this experience. Poor product. Poor customer service. Overall horrible experience!

My GE dishwasher (Model: GLD6760N00SS / Serial Number: FM706757B) has almost created a fire. Upon closing the door, the heater element goes on and does not shut off. I was awakened at 4:00 AM to a burning odor. The granite countertop was so hot that you could not hold your hand on it. The heater will only shut off if the door is open. This presents a definite fire hazard. This dishwasher was supplied by builder in a new home and was put into service in October 2007. This dishwasher is unsafe and is now disconnected. I will not use it again.

On 1/5/2010, at 3:AM, I was awakened by a terrible smell. It smelled like electrical wire burning. When I went into the kitchen, I found my dishwasher smoldering. All of the plastic utensil holder and the jets were completely melted along with my knives and silverware melted under the plastic. If I did not smell this odor, it would have been worse I assure you. The heating element was still running from the time it signaled it was finished.

This seems to be a big problem. The model number on my dishwasher does not show up anywhere except for GE site. This item can no longer be purchased. No recalls ever. I think the public should be made aware of this. I am sure there are thousands who have this appliance in their household. And luckily, it has not hurt anyone yet. I have called for a tech to come and still has not arrived, but I am sure I will get nowhere. I plan to take this further if no one else will.

I purchased a GE Dishwaser with an extended warrenty and now the unit does not work. Homedepot warrenty department has sent six service people to repair this unit with out it being able to work. I need help in getting some attention in this matter of having this unit replacede

Yesterday evening we ran our GE Monogram Model#ZBD0710N20SS dishwasher. When it signaled that it was finished by both audible signal and clean light. We allowed the dishwasher to cool before emptying it. We left the house and when we returned 2 1/2 hours later the house was full of smoke and we could smell burning plastic. It was obvious that the smell and smoke was coming from the dishwasher.

When we opened the door we could see that the heating element was red hot and anything plastic including the utensil racks and lower spray arm were melted. Opening the door turned off the heating element and the machine slowly cooled down. Before going to bed I made sure no light on the control panel was lit and then closed the door since the interior still smelled. The heating element turned on again.

This machine was put into service in August of 2008 and so we are disappointed that we would have any problem with the machine so new. In addition I expect that there should be some sort of failsafe thermal protection or fuse that would turn off the heating element in the case of a runaway situation such as this.

Our home now smells of smoke. We have the exhaust fans on but until the dishwasher is fully repaired or replaced at least the kitchen will continue to smell. There may be latent damage to this machine that will not be seen as a result of the high temperature exposure. This sets up the machine for additional reliability problems in the future. I am also very concerned that whatever the problem is it will happen again.

The next time it may result in a house fire with much greater losses. The fact that this machine was not designed with adequate thermal protection of particular concern. The most likely culprit is the electronic control module. Assuming that this is the case and without a backup failsafe independent of the electronic control module this problem can easily happen on this unit and any other GE dishwasher with similar design. In looking at your website this appears to be a common problem with these dishwashers.

Came home around midnight on Christmas to a horrible burning smell. I thought the house was on fire we finally discovered that it was our new GE Profile Model PDW9900NWW dishwasher. The entire inside of the dishwasher was burnt out and all the plastic was melted and it was still burning hot. We had been out for Christmas for over 6 hours. Don't know what would have happened if we had not gotten home when we did!!! We paid $1300 for this state of the art dishwasher because they said the old one we had was being recalled because it was a fire hazzard. We bought the extened warranty but I am not sure I can take a chance with another GE dishwasher in the house.

Tonight is December 23 and we are cooking & cleaning up a storm for large family gathering tomorrow. I wanted my pots & pans shiny before using them so loaded some into the dishwasher & pressed "pots & pans" cycle - which I have never used. Well it kept washing & washing & washing...I figured the pots & pans cycle was just longer than the regular cycle...until...we smelled a horrible plasticky burning smell. I still don't know what's wrong, it is apparently something in the wires, the inside has nothing melted or burned. I just quickly unplugged it and we got out a fire extinguisher & slowly opened it. It smelled terrible and after reading all the complaints about various GE Dishwaters on this site, I am leaving it unplugged.

Mine is a portable but we had hooked it up as permanent.

Model # starts out "GSC..."

It is maybe 1 year or 1-1/2 years old.

My GE Profile Dishwasher PDW8280J01SS was only 5 years old when it started burning the bottom racks in 4 different spots. There was a horrible smell and it seemed like it was moments from catching on fire. When I called GE, they sent a "technician" a week later to my house; after 5 minutes, he that stated "your racks are melted and need to be replaced". We asked, well, how do you think they were melted in the first place? Of course, he had no answer for that question, just a $300+ estimate for new racks, and then told us the diswasher was fine. I called the GE customer line and they are doing nothing further on my case.

we woke up in the middle of the night with a horrible burning plastic smell. the dishwasher, handle, and surrounding walls were so hot we couldn't touch them. we opened the dishwasher and thick smoke billowed out of it and filled our entire downstairs - we grabbed the fire extinguisher and sprayed it inside the dishwasher to put out the fire, then turned off the breaker to the dishwasher. we had to leave all the windows wide open due to the noxious burnt plastic smell as well as the fire extinguisher foam smell.

I called GE this morning, and the best they could do was set up a service call for Tuesday - 5 days from now and I was told that the service tech would have to determine what caused it! the dishwasher wasn't even on at the time of the fire - I had run it last night and the green light came on and the cycle finished around 11 pm - I opened the door to drain water off of some things, then I closed the door, but it was definitely off. then around 3 am was when the smoke started. this dishwasher was installed in August of 2007, so it is just over 2 years old!! we are lucky the house didn't burn down!

LONG story short...I now have a $428 GE brand portable dishwasher that I have had for one month that has not ran even once. GE sent the rudest, most hateful, jerks they could find as authorized service men to my home. Needless to say it is still not fixed and GE does not care nor will they do anything about it and I cannot return it to Lowes because it was a special order item. I recently found out that the company they hired for their service work has a rating of an "F" from the Missouri Better Business Bureau but GE does not care. What good is a a warrenty when nothing will get fixed.

Dishwasher malfunctioned Model #GSD6200GooWW Serial# RD777075B....Started smoking from the "Mother Board".... Could of started a fire if my 10 year old daughter didn't say to me "MOM, I smell somehting wrong"...after checking it out I realized the dishwasher was the problem. When my husband arrived home soon after he found the smoke was coming from the interior of the door...the mother board...If we were asleep or not home, this could have been a disaster. Please notify the company. We have checked all recall parts and numbers and nothing. This may be new..we purchased this model in 2000 or 2001.

Problem has occurred twice in two years . GE Monogram dishwasher model # ZBD6880KSS has almost created two fires. Upon closing door heater element goes on and does not shut off. First time melted all plastics and dishwasher internal components as well. Problem has reoccurred approx. 1 year later and this time much worse. Inside of dishwasher is melted beyond repair and coultertop was so hot you could not out your hand on it. I have no faith in this dishwasher as I feel it presents a definite fire hazard.

After reading all of the other complaints out there and it appearing this seems to happen a lot, my blood pressure is already rising w/ the bad feeling that this is going to be a fight! The did not seem very worried, sympathetic or even cared at all when I called the service rep. Also did not sound very promising. I have had other mfg. appliances for 12 years and NEVER had a problem like this. GE should step up and take responsibilty and replace product for FREE.

Dishwasher purchased in 2004 from Warehouse Discount with a extended warrenty from GE-Zurich; Repair man came on 9/30/09 and on 10/3/09 I was told that the circuit board would not be available until March 2010, six months from now. I am told if the new repair person determines that it is also the circuit board, the company has 90 days before they have to consider replacing the dishwasher.

I have spend three weeks on the phone to people at GE-Zurich spending 45 - 1 hour on hold each time. I still waiting for a call from a repair person that was suppose to call last week

I am a working woman, I work at home as a photographic retoucher. I do not have a speaker phone, when I to need to be on hold 45 minutes - 1 hour sometimes twice a day I get no work done, so I have lost wages plus the stress of continuing to fight to get the dishwasher fixed.

GE Profile Dishwasher, Model #PDW9980LOOSS....OMG! worst dishwasher I have ever owned...Purchased in 2006..started having issues after the warranty expired. Automatic soap dispenser clogged..unusable....I have to manually add soap..does not clean the dishes as good as the 10 year old Maytag did, before I got rid of it (leaves streaks and grime) I started handwashing most everything..pretty much use it for sanitizing..doesnt even dry the dishes...they have to be hand dried.This was a $1000.00 wasted....I also hate the stainless door...never cleans without streaks...I would not own another one, if it was given to me.

GE Profile Dishwasher, Model #PDW9980LOOSS, installed new 2006. On 10/14/09, we awoke to horrible burning smell. Heating element had turned on (dishwasher was half full, not cycled on but had power), melted all plastic parts on bottom and racks as well as plastic dishes. We are still trying to air out the fumes and awaiting insurance adjuster's word on how to clean ducts, walls, etc. I am outraged that after having so many problems with previous models catching on fire and recalling them, GE has not noticed similar problem with the PDW models. Clearly this is a fire hazard.

Purchased a GE dishwasher PDW7980N in August 2008. It was installed in September 2008. First, shortly after installation, it overheated, never turning off until I opened the door 8 hours later. The countertops were too hot to touch. This never happened again but was scary. Second, the liquid dishwasher soap leaked out of the dispenser all over the floor. The smart dispense technology worked but it leaked the soap all over the floor. At times it was little globs of soap, at times it was more than a cup of soap, and other times, there was no soap. There was no reason, like if the soap had recently been filled. Third and final, the bottom left corner hinge broke, causing the door not to close properly. We were still under the one year service warranty when we call for service. The repair man stated he had never seen a door off the hinge and blamed my infant son for standing, holding onto the edge of the open door for causing it to break. He also stated he had never seen a smart dispense system leak. He agreed to have GE replace the unit. A week later, GE delivered the replacement unit. Upon inspecting the dishwasher, I found the door to be broken in the same manner as the original (my infant had not even touched the unit). I did not accept delivery. After multiple, frustrating phone calls to GE CR, a second replacement unit was ordered. Upon delivery, again a week later, the door was found to be broken on the same left bottom hinge. Third dishwasher - one 2008 and two 2009 - broken in the same manner. The delivery men did not even bring the unit into the house.

GE PROFILE QUIET POWER 6

The dishwasher is less than 3 yrs old and i should not have to purchase a new one! The first GE Rep said i should ask for a Replacement, which is exactly correct, the GE Supervisors or new rep said she could offer a lesser amount for me to replace the dishwasher! I have all GE Profile in my home and i am furious and don't understand this! I would like for the GE Co. to stand by it's products!

We are in the process of renovation of our home. On Sept. 29th I dedided to change out a rug in my dining area. When I pulled it up I noticed that our hardwood floor was damaged in and area. It looked like water damage. I had notever noticed any leaks so I immediately started trying to find the source of this damage to our floor.

There were no apparent leaks that I could see in the kitchen. I decided to have someone come and check my dishwasher. Upon removal of the dishwasher it was found that a part had been left off by the factory on the drain tub that had caused a leake each time I ran my dishwasher. Over a period of time it seeped into my hardwood floors and also rotted out the base of my cabinets.

I have contacted GE and we are awaiting a service tech. to come to evaluate the problem. I am just praying they step up to the plate and repair our damage. My homeowners policy denied coverage because the damaged had obviously occurred over an extended period of time. I argued that I was unaware that the dishwasher was leaking as it was not visible, but it did no good.

GE profile dishwasher went on fire in middle of night -- had an extended warranty through 2013 on unit paid $957 for after I purchased units- purchased it from repairman when he cam to my home for a repair. After fire spent 3 weeks dealing with Assurant and getting run around regarding replacement - contacted on Saturday 9/26 and told I was getting $911. but not a replacement take it or leave it. I go out and purchase a new KitchenAid dishwasher and they called today Tuesday 9/30/09 to say oh by the way we made a mistake you are only getting $776. which is less than I paid to replace it with a new one. Spent another 2-3 hours on the phone requesting the other 4 years of my remaining contract be refunded to me or transferred to new unit and they refused. these people are crooks and the warranties arent worth the paper they are printed on. This unit is defective, a Fire hazard, and what will it take for a company like GE to do something like I dont know recall them ( like they did for the ones in 2001) - I'll tell you they need to be sued, because someone is going to die in a fire because of these problems.The unit I had was put out in the garbage today - I'll be buying foriegn products from now on.

Less than two years ago I bought all new GE appliances, ie: stove top, dishwasher, oven, refridgerator, etc. Within a few months my stove top went out, my ice maker went out shortly after that. With another six months, my dishwasher caught on fire and the fire marshal had to come over. Just today, the second cook top I got from GE caught on fire while I was cooking. It just started clicking and then sparked and then fire came out of the stove top! Very scary. I am glad my children were not home alone!! These products are defective and dangerous. GE doesn't care. I have learned to live with the problems until today when my stove top caught on fire! This is too dangerous for my family. It is not fair I spent $10,000 on appliances that are defective!! Please help

We bought all new appliances in July of 2009. It is now the end of September and we STILL do not have a working GE dishwasher. It does not clean the dishes. Many times the entire process only runs 5 minutes. Other times it just says H1 and will not run at all. We have had them out many times and it still is not fixed. My wife is now back in school and can not get home until mid afternoon. They will not work with your schedule. They tell us to call in and request a service call weekly. If no one is home, just call back the next week.

At times two people have showed up in the same day saying the other repairman was the incorrect person. It is a complete nightmare. We purchased it from Grants. They have finally offered to sell us a better model we if we pick up the additional charge. I was fine with that until they told me they were going to charge me another $125 to install the new one. All this and we have never had a working dishwasher.

I wish I had read some of these sites prior to purchases. I will NEVER buy another GE appliance and would advise others to do the same. Their Customer Care unit is a joke. And have plenty of time to hold as well. The Customer Care blames the service men and the service guys blame customer care. All I can say is buyer beware.

I purchased my service contract back in 2001. The appliance store I bought my appliances at, use to do the service calls with no problem, but unfortunately now GE has their own technicians and it has been a real nightmare. My dishwasher broke and when I called GE they sent a repair guy out between 8-5p.m. one week later. When the guy comes he has to order a part and says it will be another week and they will be back between 8-5p.m (there goes another day of work). Then after he leaves, the dishwasher is still not working and again they have to come back.

Another week goes by and again another day of work because they can't give you a specific time. They need another part so its another week and again another day of work and there is not a damn thing anyone can do to help you. It's been almost five weeks my dishwasher still doesn't work, meanwhile I keep telling the Osments repair guy is available and willing to come early so that I don't have to miss work and they say they can't do that. Why? They've always reapaired my appliances before with no delay. I am left still without understanding why I can't get my dishwasher fixed, it's been a real ordeal.

I have a GE Profile dishwasher that is approximately 4 years old. It has caused nothing but trouble. The Model number is PDW9900N00BB. It overheats and makes my counter tops too hot to touch. The circuit board has siezed up and won't allow me to change my washing options. I can't use the drying function because it gets too hot. The dishwasher will not turn off after washing dishes and has melted many of my dishes and also runs up unnecessary electric bills. I worry I will wake up with my house on fire!

Contacted GE and they disregarded safety concern and told me to make a service appointment. I am concerned that those that don't catch the issue in time will be in danger of house fire. This is a huge safety issue! What can we do to get GE to issue a recall to protect consumers?

i started the dish washer and went to bed, i could hear something sanpin and other stuff, then i could smell something, so i got up and was lookin around,and oh my the dishwasher was really on fire, i opened the door and there where flames. i just couldent belive it, i couldnt get the fire to go out,,, i aways start it and go to work,but not this time, any way it must of took me 10 or 15 min, to get it out,not kool. i could of lost everything , my pictures and the importin things,

The other night we started our GE PROFILE dishwasher and went to bed and woke up to a burning smell. We went down and found that the heating element had run all night and melted most of our plasic cups and all of the plastic wheels. We are very upset and do not use the heating option any more. Now our dishes come out still wet and hardly clean at all. VERY diappointed. Dishwasher does not perform as advertised and is a severe fire hazard.

GE Profile Dishwasher PWD9280N20SS heating element did not turn off which could have caused a fire. Granite counter top was too hot to touch. Have read similar complaints about various Profile modles w/ the same problem. Most of the internal parts, trays, utensile holders, etc. melted.

Last April, the heating element on our GE Profile PDW9700 dishwasher did not turn off. The excessive heat caused the plastic racks inside to melt, and start to burn as the melting plastic dripped on the element. This also ruined the dishes in the washer. The custom wood paneling on the outside also had to be replaced as the heat caused the screws to come out. This washer was about 17 months old and we use it 5-6 times per week. After this initial problem, we had another issue with the control board, and it had to be replaced again.

I don't trust this appliance. We no longer run it if we know we will be out of the house after we turn it on. GE has proven difficult to work with. Initially they agreed to refund the labor, but refuse to acknowledge there is a basic flaw with their product that can burn down a house. I fully endorse any action taken as there seem to be a large number of similar complaints.

This is an update to my July 27, 2009 posting.

GE has provided a new comparable replacement to our dishwasher - delivered today.

The tech indicated that failure of the control panel is not common - so we will trust it will not happen again.

In 2007 I did a whole kitchen make over and purchased all GE profile appliances. I am the only person in my household so I seldom use my dishwasher. My family was recently over for dinner so I loaded the dishwasher I smelled something burning. My son immediataly opened the door and noticed the heating coil was burning hot. The bottom of the dishwasher surrounding the coil was all cracked from the severe heat. The model #PDW7380J10SS. I went on line to see if there were any recalls and to my surprise this problem has been an occurance on many models over a long period of time. How can I get this problem resolved? I don't feel it should be my responsibilty to pay for this.

Our 1-1/2 year old Cafe Series dishwasher over heated in the dry cycle and melted the wheels off the bottom basket. Also melted several plastic containers on the top basket.

We have owned our GE Profile Stainless Steel dishwasher for only 1 1/2 years and there are only 2 of us in the house so it is not run more than two times each week.

We ran the dishwasher over night and woke up to find heating element ran long after the end of the cycle and was still hot. The granite counter top was hot enough to burn our hands and the dishracks, spin arm and bottom of the dish drain cover had melted as a result of the defective heating element. I feel strongly that had we had a standard countertop with the wood base the house would have caught on fire.

This unit retails for $1,400.00 and could have cost us our lives!

The first call with GE does not sound promissing that they will stand behind the product.

Our GE Profile Stainless dishwasher malfunctioned similar to many other posts when the element did not shut off when the cycle completed. As it turns out the control unit was melted and was the root cause of the issue. On my model, this is mounted inside the door. I discussed this at length with the Repair Technician and he indicated that while the original part is good, it does occasionally fail. The replacement control unit is heavier duty and supposedly so are the ones going into the new units.

My GE Profile Dishwasher, Model # PDW8400J10CC recently had the following problem; of one of the wheels at the bottom rack burned off (literally fell off). The rack itself also shows a burn on that spot. I called GE and they are sending a replacement rack but I feel that this type of problem may be a fire hazard and should possibly be recalled and or replaced.

We purchased a new home in August of 2007 and it came with GE Appliances. We have had to have our dishwasher repaired twice the first year. Then, last night, the heating element stayed on after the dishwasher turned off and melted not only the contents of the dishwasher, but some of the parts in the dishwasher. We're lucky the house didn't catch on fire! From reading the posts on this web site, it sounds like this is a problem that has happened to others, which is why I'm reporting this. From reading the posts, it doesn't sound like GE is willing to take responsibility, so we are going to just purchase a new dishwasher -- and not a GE!

We have had our new GE Profile dishwasher just over three years when my wife and children said something smelled funny. I went downstairs and could smell something burning. As I was checking the kitchen, I opened the dishwasher and was almost knocked over by the heat that was released. Not only were plates broken and the plastic dishes in the dishwasher melted, but the wheels on the bottom rack, the silverwear rack and other internal components to the dishwasher itself were melted.

When my wife called GE service, they said that they would pay for the parts but not the labor to install. Whent eh repairman came out, he indicated that extreme heat and related melting of dishes and inside of the dishwasher itself was not an uncommon problem. It took approximately two months between when we made the first service call to when we received all the parts that needed replacing. It cost me $130 to repair a defective GE product.

Luckily it did not cost me my house or family. It is appalling that GE knows of these problems and does not address them. I have contacted GE again and have indicated I do not intend on paying for the labor since this is a known problem. I also indend on following up with the repair provider. Unfortunately, they are caught in the middle and based on GE's attitude so far, I would expect GE to stiff them with the bill.

I purchased a GE Profile Dishwasher (PDW 9200N20BB)and it almost put my house on fire. The dishwasher was not on but the heating element remained on melted the entire inside of the dishwasher (as well as dishes and pots and pans in the dishwasher) while we were out of the house. If we did not return home when we did, the house would have been on fire. Dishwasher destroyed. Loss of good dishes. Approx. 7 hours of electricity (LIPA)wasted. Smell of burning plastic that radiates through the house. Dealing with GE was horrible. Very unncooperative.

throwaway item too. No more GE products for me ever again. They won't stand behind their product. Great job at keeping return customers, GE!

We purchased a GE Profile Stainless Dishwasher in April 2008 due to the fact that our other ge profile dishwasher had a recall on it that could cause a fire. Before this the other GE Profile we had was also recalled due to the crack on the tub. We purchased the SS dishwasher thinking they would have improved. NO...GE can't get it right the first time. Now the heating element stays on after the wash cycle is complete. This is a fire hazard. We havebeen blessed that we have not had a fire from starting the wash beofrebed time then the heat being on all night. I want to get this on replaced with no money out of our pocket. Pitiful ge.

On August 1st of last year we purchased a GE Quiet Power 3 dishwasher from Lowes. It has worked intermittently since the second week; that is, it sometimes works and it sometimes does not. We have had GE service people at our home twice, which means I have had to miss work twice. And as a teacher, I cant just take days off any time. However, the problem is still going on. The last time the GE service people came out, we were told that the dishwasher would be replaced if the problem continued. I have spoken with GE reps five times since then, and they tell us that we have to make another service appointment, requiring me to take more time from work.

After complaining about missing more school days, one of GE's representatives told me she would check with the last service technician and get back with me about replacement, but she never called back. And when I spoke with yet another representative, she claimed to have no record of the pervious conversation.

GE's customer service people have been rude and unhelpful. Meanwhile, we are still stuck with a dishwasher that only works part of the time. It seems that they are just putting us off until the warrantee expires.

I have had to take off two days from work already, and as a teacher, I don't have unlimited days. They want me to continue taking days off, but they have been unwilling or unable to fix the problem.

Purchsed a Moffat dishwasher from Home Depot on July 13th, 2008. Near the end of November 2008, the valvue where the water supply lines comes in leaked casuing considerable damage to my kitchen cabinets, walls, floor, bathroom beneth, etc. The estimate from the restoration company was just over $14,000. Took over a week to get a manager to call me back from G.E/Moffat. I was told at one point that I was talknig to a manager, and that they were not responsible for any damages their products cause to someone's house. That person turned out to be a supervisor in the service department who alter called and apologized for rpetending he was a manager, and to let me know he could not give me advice about what they were or were not laible for.

A technician whow as dispatched by G.E from a local repair shop attended a few days later and determined it was the fitting where the water supply line goes into that had failed. He said there was water stains on teh fitting and it had likely been leaking slowly for some time before it 'let go' and really started to flood. 6 weeks after the technician was sent to my house, they still had not recieved a new art from G.E. I left regular messages with the 'Jackie' (a Customer Relations manager) and was given the run around about the damages that had been assesed by a restoration company.

Finally on February 17th, I was contacted by the insurance company representing them and an adjuster was sent to take pictures and obtain a statement (about 4 months after the incident). On March 25th, 2009, the now repaired dishwasher again leaked. This time it was the hose running from the part that was replaced, into the dishwasher it's self. This hose was held in palce by tape and the tape had let go allowing the hose to pump more water under my kitchen cabinets. My origional call to Moffat/G.E on March 25th, I was told by a representative that 'Jackie' was on vacation, and would not return until March 30th, and there was no one at the company that could help me except for her, as the claim was assigned to her. After speaknig with their insurance representative, I contacted them again and asked to speak with another manager. The call back time for a manager at the Moffat/G.E Customer Relations department is 48 hours.

It's now been longer than that, and despite 3 calls asking them to escalate this or get another manager to call me back, I have heard nothing from the company. I had asked earlier that they repalce the unit after the first flood, I will try again now if they ever return the call. This company should be ashamed at the poor level of customer service they provide. I am now loo0king into taking legal action against them as almost 5 months have passed and my unuit is still not fixed and the damage it caused to my house is still not repaired. I'm now worriede about a mold problem. The repair company is sending another technician out today to look at what happened and why the tape on that hose let go. It may be possible that the tape holding the hose wasn't factory, but it's hard to tell as no one at Moffat/G.E willr eturn my calls.

From the first flood - $14,000 damage to kitchen and bathroom below the kitchen. The second flood just added to the damage as it still ahsn't been reapired.

Tecnician performed unauthorized repair before giving me an advance estimate. When scheduling appointment for the repair of my dishwasher, I was told that I would be charged a $69.94 Home Service Charge plus parts and labor. Should I choose not to have the work done I would only be responsible for the Home Service Charge. Diagnosis and repair was done without advicing me in advance of the cost of the repair. GE only offered a $25 refund I feel that I should receive full refund since I did not authorize the repair. The repair which consisted of cleaning contacts, took less than 15 mins. and I was charged $91 labor. Had I known the fee in advance, I would not have authorized the repair.

I had to pay $91 for services I did not authorized. I feel that the fee was excessive for the amount of time spent and the work done.

We started the our GE Profile PDW8480j10ss dishwasher one night before bed and woke up to the smell of burning plastic. The heating element had stayed on even after the dishwasher was showing off. We call GE about it before we exersized our warranty, just because I thought they would like to know. The customer service represenative acted like it was a one of a kind fluke and assured me they had no other comlaints about the model.

We had our warrenty work done by a ge certified appliance mechanic, guess what it happened again. No More GE for me! I'm going to get rid of this peice of garbage once and for all. Melted the bottom dishwasher silverware rack and some dishwasher safe bowls

My dishwasher which was purchased01/08/07 Started to make VERY loud noise. Sounds like a helecopter in my Kitchen. First tec Named Tony told me GE put only 1 screw on bracket to hold pump that was causing vibration. He built something under washer. But 2 days later noise was back agaon. Next call Steve came and told me they do not servoce for noise but he put foam pads around moter That amde the noise louder. He the became very rude and told me he would order another pump. New pump was installed 03/04/09 by Steve and Tony. Did not stop the noise Again they treated me very poorly maybe because I am a Senior Citizen.

I am not stupid I retired as A VP from a major bank. They snickered and said the noise was normal and in not so many words said too bad. The noise is effecting my quality of life. I fear a fire or a flood onto my wood floors. I cant believe GE would expect me to not asked for this to be resolved. I Called Consumer affairs for GE and Consumer affairs fr Service Co.

My last GE dishwasher pump went and it caused almost 10,000. worth of damage and unable to function as usual for a month. please resolve this so I can rest. I reall don't want to get NJ consumer affairs involved Thank You

I purchased my home in July 2004. The home came with GE appliances. I replaced the diswasher in 2007 when my dishes remained dirty after multiple washes. I recently came home from a business trip to be greeted by my husband who told me our GE Spacemaker XL1800 microwave wasn't heating. I found the owners manual left by the builder, which was useless.

I decided to call the service line but hung up for one simple reason. Usually the cost of the service far outweighs that of a new purchase. I researched fuses a other possible problems and also checked pricing on a new microwave. Long story short, I will replace the microwave with a Frigidaire. I will never and I mean never buy another GE appliance. The frustration and cost are simply not worth it.

I bought two GE monogram dishwashers 15 months ago. I did not pay to extend the warranty. Two weeks ago I came home to horrible acrid plastic smoke in my house. This gave me an asthma attack. I rushed to the dishwasher which had 5 or 6 items in it and HAD NOT BEEN TURNED ON. THE WASHER HAD MALFUNCTIONED AND TURNED ON THE HEATING ELEMENT. The interior of the washer was melted including the lower arm and the items that were in it were scorched or covered in melted plastic. It was below 0 outside but I had to open the house for hours to get the smoke out of the house, GE has told us (through the repairman) that they will replace the panel-which has apparently been a problem in a small percentage of dishwashers-but that we will have to pay $125 for the service work.

Because this is an obvious malfunction and a potential lawsuit in my view, I am appalled that GE is asking us to pay for the work! First, how can we be assured that this will not recur and burn down our house? Second, I think GE should pay for the damage to my flatware which was new, give us new dishwashers and hope that we don't take out an ad in the Wallstreet Journal about this experience. Thank you for your attention to this matter.

Asthma attack from the acrid smoke,flatware covered in hot plastic, inside of the dishwasher melted

Dishwasher installed Jamuary 6, 2006 - stopped cleaning dishes, made an extremely loud noise vibrating the room- repairman sent out December 15, 2008 - charged $185.93 - said that Cascade liquid gel clogged the motor - cleaned it, left, the next day water poured out of diswasher and the noise was worse - Tony came back, said the noise was common - that is ridiculous - I have called GE Service many times again, said I must pay another $99.00 service call - suggested I contact consumer relations - can not get through - constantly on hold with the same recording.

$185.93

Purchased May 2008

Soap is continual left coming out of smart dispense hose on door. GE states that is the way it is designed to run. Did not know Cascade was one of our daily requirements! Must run a rinse only cycle to get rid of the soap and sometimes that does not even work.

Looks like I paid for a feature Smart Dispense that is unusable if I wish my family to be safe.

In the mail today, I was sent an Early Renewal Offer. It seems that the GM, Direct Marketing is not aware of the problem that I have had with the Service Protection Plus Program. The letter stated You made a wise decision when you first acted to take advantage of the Service Protection Plus program. THIS WAS THE BIGGEST MISTAKE I MADE PROCURING THE GE WASHER. The letter also stated Expert Service - you don't have to spend time searching for an Authorized Service Technician, we promply dispatch a service call for you.

GE did dispatch an Authorized Service Technician from Pennsylvania, 120 miles away. The technician stated that I needed a new seal around the door. He put it on order and I had to wait a month for it to come in. Once it came in he came back to replace the seal but that did not fix the problem. He did not know what to do so I had to place another service call. I took it upon myself to find a Authorized Technical that was 15 minutes from my house. He fixed it in 2 minutes. I did not require a seal but move the machine 1/2 inch to the left so the door would close tight. SO MUCH FOR EXPERT SERVICE.

The letter also stated-Dependability - you can count on GE, a name trusted and recognized worlwide and ranked the most admired company golbally by Fortune Magazine* GE ranked first overall (February 2006 & March 2007)

SO MUCH FOR DEPENDABILITY. I WILL NEVER BUY ANOTHER GE PRODUCT. SERVICE MEANS NOTHING AND THIS SERVICE PROTECTION PLUS PROGRAM IS A WASTE OF CONSUMSERS DOLLARS.

NO ECONOMIC OR PHYSICAL DAMAGE RESULTED. JUST THREE MONTHS WITHOUT A DISH WASHER.

purchased a ge profile s/s dishwasher in 2002, along with a full house lot of ge max appliances.(5-6k worth) the dishwasher has never done a good cleaning job since day one, there are small food particles left on plates and glasses, the glasses never come clean, on the top rack or bottom rack, tried all settings, and differtent types of detergents, balls, liquids etc, nothing works, also tried prewashing, too say that my wife and i are frustrated in a understatment. oh i almost forgot to mention, i tried the heat dry function when it was 1 week old, i smelled a burning plastic smell and sure enough the heating element was melting the inside molding, avoided burning the house down, thanks ge for the awesome safe reliable dishwasher, of course it is out of warranty, and the local ge repair guy is not very helpful to say the least, when they replaced the dw pump in 2004 they bleached stained the grout in my kitchen floor and ruined approx 10ft of counter top by not cleaing up the water that they emptied out of the dw due to the pump replacement. this dw has caused me a great deal of headaches, the only way i would ever consider a ge appliance again would be if ge stood behind this one. not holding my breath.

GE Dishwasher- On 11/21/2008 I turned on my dishwasher before going to work at 7:00am. At 10:00am I got a call from a friend saying that my house was on fire. The dishwasher had caught my entire kitchen on fire and not only did the kitchen catch on fire it was so Hot in the house and my entire house got extremely smoked damaged. The kitchen is completely demolished from the dishwasher and the entire house is a loss due to the extreme smoke damage.

I was never aware of any recalls on this dishwasher. Everytime I call the company and ask if my specific dishwasher was recalled I never can talk to a real person all I get is voicemail or a recording. I just thank God I forgot to turn on the dishwasher at bedtime that night or we probably would not be here today.

Ok, first of all I have always owned ge appliances. I had purchased a dishwasher back in 2004, until yesterday nothing had ever gone wrong with it, so what happened was that I had a load in washing, and suddenly smelled a wire electric type smell comming from the dishwasher. I called my husband who knows alot about these tyes of machines. I was told to turn off the dishwasher until he could take a further look, it looked as if the heating macinisim had broken/malfunctioned in such a way that it melted the seal off the dish door.

I was told that, this is a manufacturer defect, and not a problem that should happen, just because something gets old and so forth and that I should be glad that I was home at the time the dishwasher was running , becasue it could have caused a fire.' Thank-you

no damage to anything except that I can no longer use the dishwasher and really need a new one or it fixed

Purchsed a dishwasher 4 months ago from Home Depot. A water valvue failed on the unit resulting in my kitchen and bathroom being flooded. I called Saturday but was told that it wasn't an emergency so I waited until Monday afternoon for a repair person to come and look at the problem. Below is a summary of my experience

- Asked for a manager to call. 'Joel' called and left me a message which I have saved, tellnig me that as per their warranty, they are not liable for any damage caused by their product, and if I had any questions I could call the 1800 number.

- Got a call back quickly after tellnig the next person I wanted to talk to a real manager. Joel called me back and apologized because he wasn't a manager, and apprently not authorized to tell me that they were not liable for the damage. He said he was passing along my concern to their 'Customer Satisfaction' dertment and that a manager would call back in 'a week or so'. I asked him if he called a call back in a week good customer service and was informed that it was as previously it was 2-3 week for a call back.

- Faxed a letter on Dec 10th to the Customer Relations department letting them know how I feel about their complete lack of customer service, and wanting to know what they will do about the damage their product did to my home.

Bottom line here is that I would NOT recommend any Moffat or G.E product to anyone, unless you consider this good customer service. I will update if I ever hear back from them.

Purchased a Moffat (G.E) dishwasher at the end of August 2008 (about 4 months ago). Valvue where the water goes in leaked causing flood damage to my kitchen and bathroom. G.E left a message telling me basiclly that they wern't liable (not even a 'sorry'). [Not a] Great way to stand behind your products. Has anyone else had this kind of problem? Do they sell us things that cause major damage to our homes then just say 'not liable' ?

Kitchen flooded under cabinets -Dry wall and insulation in bathroom below destroyed Vanity on wall fell because drywall was weakened.

Bought a townhouse with a redone kitchen. Appliances looked close to new. GE dishwasher PDW8122 is fine one day. Next morning, open the door to find the machine smoking and my plastic cutting board melted so much that I can't seperate it from the wire sliding dish racks in the machine. Don't even know who to contact as there is no documentation of where the previous owners bought this piece of junk. You'd think that a dishwasher priced at around $1000 would potentially burn your house down.

Smoke and burning plastic smell in house for days.

and after 6 months of light use the main electric motor bearing was worn out. They covered this under warrenty but took 1 week to get parts. At 11 months the door locked closed and we could not get our dishes out of the dishwasher until they came a week later to fix it. All along the soap dispening door has only been opening less than half way and is always leaving soap unused in the dispenser.

The washer does not do a good job of cleaning and has been getting worse over time. Now at 1.5 years and no longer under the short 1 year warenty, the soap dispenser is always still full of soap after a wash and the dishes are dirty. We tried diferent soaps like gels, powders, and tablets, nothing makes a diference. If any one has any idea on what I can check I would welcome the advice because I do not want to pay a $200 service call for a $500 1.5 year old GE dishwasher.

What a dissapointing purchase.

Bought a GE dishwasher from Home Depot and after 6 months of light use the main electric motor bearing was worn out. They covered this under warrenty but took 1 week to get parts. At 11 months the door locked closed and we could not get our dishes out of the dishwasher until they came a week later to fix it. All along the soap dispening door has only been opening less than half way and is always leaving soap unused in the dispenser. The washer does not do a good job of cleaning and has been getting worse over time.

Now at 1.5 years and no longer under the short 1 year warenty, the soap dispenser is always still full of soap after a wash and the dishes are dirty. We tried diferent soaps like gels, powders, and tablets, nothing makes a diference. If any one has any idea on what I can check I would welcome the advice because I don't want to pay a $200 service call for a $500 1.5 year old GE dishwasher. What a dissapointing purchase.

Bought a GE dishwasher from Home Depot and after 6 months of light use the main electric motor bearing was worn out. They covered this under warrenty but took 1 week to get parts. At 11 months the door locked closed and we could not get our dishes out of the dishwasher until they came a week later to fix it. All along the soap dispening door has only been opening less than half way and is always leaving soap unused in the dispenser. The washer does not do a good job of cleaning and has been getting worse over time.

Now at 1.5 years and longer under the short 1 year warenty, the soap dispenser is always still full of soap after a wash and the dishes are dirty. We tried diferent soaps like gels, powders, and tablets, nothing makes a diference. If any one has any idea on what I can check I would welcome the advice because I don't want to pay a $200 service call for a $500 1.5 year old GE dishwasher. What a dissapointing purchase.

I purchased a GE Profile dishwasher. Lost one day`s work as they could not give a delivery time. The first time I went to use it I found that the stainless tub as split. So much for factory tested right. Called GE, they would not send a new machine; a technician had to come to the house first. Again, no specific time so lost day two of work. They finally agree to send a new dishwasher. You guessed it, cannot give a delivery time, lost day 3 of work.

Replacement dishwasher arrives. The packing is undamaged but when it is opened the door is warped. Need another replacement. Two weeks later no replacement so I call. The rep had not authorized another replacement. The rep is standing behind the person on the phone and would not get on the phone. When I requested to speak to the reps boss I was told that she did not have a boss. Must be the CEO I guess.

One month later, a thousand bucks out of pocket, no dishwasher, out 3 days work soon to be 4 if the replacement for the replacement arrives and even that is if it is OK. By the way, GE will not address the issue of compensation. Did I mention that this is my 7th and last GE Profile appliance? Heck, I won`t even fly on an airplane powered by a GE engine.

So far at least 4 days wages.

Dishwasher turned on without being turned on in the middle of the night. It melted both racks the spinning rinse thing. We have made several attempts to contact consumer relations. They scheduled a service call, and no one showed up. We scheduled a 2nd service call, and no one showed up. We called and they said the service tech ordered parts for a dishwasher he hasnt even seen. The inside of the dishwasher is melted. I spoke to Frank and Mary (supervisor) Today (11-20-2008). They stated that a service tech will be out there tomorrow 11-21-08 between 1 and 5 pm.

My wife and I live in a $400,000.00 home with our 6 children. A dishwasher is a vital part of everyday operations. We have tried to tough it out by using paper plates and cupsfor the last 2 to 3 weeks. We also had several pieces of out cookware melted. It is ashame that we purchased a $1400 dishwasher in 2007 and we are treated like we bought a used appliance.

I bought a NEW 32X80 Dutch Housing Mobile home in 2003 and they installed Ge appliances. First the dishwasher started throwing water out the door. Next the ice maker on the refridgerator quit and still doesn't work. Then the freezer stop working and that got fixed. Next the washing machine quit and I put in a different one. Now, the Microwave oven started smoking so bad it clouded up the house before I saw it and got it turned off. EVERY GE appliance has crapped out within 5 years.

On Wed. Nov 5 I ran my G.E. dishwasher as always. Did not plan to unload it untin morning. When I awoke at 6:30 I found my kitchen counter to be burning hot. I carefllu opened the dishwasher onlu to find that the jeating unit or sometjhing jmever shut off AND SO MANY OF MY ITEMS WERE RUINED.

I have a house full of company/and melted dishes (as can be verified by service man who showed up yesterday). He had ti replace the entire panel board...and this is after 2 years pf ownership...and extensive trsveling! Iam appaled as to what happened and all the espense I eed to go through to replace my many items. I cANNOT SEEM TO REACH A PERSON ON THE PHONE AND NEED TO TALK TO SOMEONE DIRECTLY.

I need something to be done! I have only purchased G.E. appliances throuhghout my new home...due tothe quality I expect. I need to speak with a customer sales representative!

Ruined dishes..cups..serving pieces..melted items too numerous to mention

I called GE Cares to have my dishwasher looked at. The repairman came and looked at it stuck his hand into the washer and spun a knob all under 2 mins and charged me $225.00! I called GE customer service and told them of my situation and they could only tell me that they charge per job based on a computerized item code. I then said I'd like to know what that code is and Ms. P informed me that it was none of my business.

If I am paying them $225.00 for a 2 minute job, I'd like to know what I am paying for. The charge breaks down to $99.99 for showing up, I can live with that since they are doing me the service. What I cannot live with is the $125.00 charge based on some arbitrary code in GE's system! I'd like to know what the code is for sticking one's hand into the dishwasher and spinning one of the impellors! I am frustrated because a computer code does not fairly charge the problem. One does not go into a doctor's office and get charge the same amount for an inpatient surgery vs. a check up just because it's within an office visit! That is basically what they are doing. We are blindly gauged of monies, because once they show up and fix something we cannot refuse service.

I am a widow living on a fixed income and $225.00 is a great deal of money to be spending for me during these hard economic times, especially when the service/job was not justly charged.

We bought a new GE Nautilus dishwasher in 03/07 and recently had to have our entire kitchen torn out because of it. We noticed that our hardwood flooring in the kitchen seemed to be warping, my husband and I both thought maybe we had spilled something, but it just spread and got worse. We never saw any water on the floor, so we did not realize there was an actual leak for over a week. At that point, half or the hardwoods in our kitchen were ruined and we had to make a claim to our insurance to fix it. They ended up having to take out half of our flooring and all of our lower cabinets to let the subfloor dry.

It has been two days now and we still have 5 industrial blowers in what used to be our kitchen drying the floor. Our cabinets have to be rebuilt, all of our countertops need to be replaced and the entire kitchen/nook will have to be sanded and re-stained. The plumber who initially came out to see what was leaking ($150 not covered by insurance) said that the solenoid valve on our dishwasher was to problem. We have not contacted GE yet as we are waiting to see if our insurance company files a complaint. Also, being that it was six months out of warranty I have a feeling they will not do a thing for us!

I will never buy GE appliances again! I just had the GE repair man out to fix my dishwasher and my refridgerator. $112 dollars later and they are still broken. As for the dishwasher, I paid $30 for a molded piece of plastic plug and a spring which probably only costs them $3 max. The repair man didn't have the part with him and so it will be mailed to me. Instead of making another appointment to have it installed he was nice and showed me how to install it. He also let me know that there is a recall on the dishwasher. If I use the Jet Dry dispenser the appliance could catch on fire. Good to know, Huh! So a repair man will be coming to fix it afterall.

Next, the refridgerator. I missed the class action lawsuit by 2 months and now they want $600 to replace both doors. All this because the small plastic flap does not close when you get ice from the door dispencer. I had a repair man out about 3 months ago to tell me why my freezer kept flooding which caused damage to my wood floor. Yes, great time to fix the door too! The water that was melting was refreezing at the bottom of my freezer because the drain line was clogged. Well, he unclogged the drain line and said it was fixed but he never figured out the cause of the water. Which ends up being this little flap which doesn't close and lets warm air in which melts the ice.

GE offered rebates if I would rather buy new GE appliances instead of getting them repaired. No way will I take the rebate. My new appliances WILL NOT be GE. They don't stand behind there appliances and they are made out of cheap plastic parts! Over priced cheap plastic parts. Ironic, they don't want to waste their money on high quality parts, yet they make us pay the price of a high quality part. If GE stock is falling perhaps it is parallel with the dissatisfaction of the GE consumer.

Damage to wood floor under the refridgerator.

We purchased our new construction home 2 years ago and had upgraded appliances which were the Stainless G.E. profile appliances. We were out of town and the board went out of the refrigerator, when we returned we had damage to our hardwood flooring, which G.E. did reimberse us for and we thought it was settled, until our dishwasher started acting up. We have a white chalky film all over our dishes. We had repair men come out to look at it and then again to replace the sump becaus the plastic was peeling off and plugging the drain.

That was a week ago and 181.00. The dishwasher is still acting up and leaving white chalk all over the dishes, I hope it is nothing harmful, but I am so sick of these appliances, now I have to have them come out again and G.E. will not waive the trip charge until they decide that it is the same problem.

We bought new GE profile appliances December 2006. First the microwave popcorn button never worked properly. Then at Thanksgiving 2007 I noticed the silver plated knobs on the range had melted. A few weeks ago, I came home to a burning smell. The dishwasher had not been started by me, and the dishwasher had melted. Had this happened a day later when we went out of town, we would be dealing with a house fire.

I burned my hand opening the dishwasher. The silverware basket is unusable. Pieces of plastic had also melted down onto the bottom spinner preventing it from spinning. One of the clips that allows you to reconfigure the racks are gone. One of the wheels are gone. I was promised 'next day service' after the parts came in. The guy never showed up. I spent 30 minutes navigating the phone tree and being placed on hold to be told I could only get an appointment next week!

I can't believe they wont replace the entire dishwasher. Even though the appliances are no longer under warranty, I insisted that the repairs will be free.

My GE Monogram model ZBD0700N has overheated twice in the past month, and get thisit is 2 months old!!! The first time, we lost a salad spinner and some tupperware. A tech came out and replaced the control module, saying that the temp control curcuit was faulty. Last night, my wife woke me up at 2:30am and alerted me that there is a very strong burning smell in the house. I ran downstairs to find that the diswasher, WHICH WASNT EVEN TURNED ON BEFORE WE WENT TO SLEEP, literally started itself with no water and was burning everything inside of it. I just spent $80K on a kitchen remodel and the heat would have definitely ruined the adjacent cabinetry had my wife not woken up to the smell.

Everything in the dishwasher that was plastic (including the dishwasher rack, the rotating spray bar, and the few pieces of meltable kitchenware inside, was melted to the point where they were literally dripping and gluing themselves to the bottom of the dishwasher. I placed a meat thermometer on the granite countertop above the dishwasher and it measured that the countertop was heated to OVER 120 degrees!

What is GE selling, especially for nealy $1500? This dishwasher is toast and will have to be replaced, with the help of my lawyer if necessary, by my appliance dealer. (its 7:30 am right now and I have not called them yet). My advice is BEWARE: GE has a serious problem. There are horror stories all over the 'net about several GE dishwashers doing the same thing. Im hoping that they issue a recall on this model, as it could cost you your home if you are not lucky enough to catch it in time.

The retailer, Great Indoors, decided that replacing the unit was the safest option. The fourth dishwasher was installed on 6/8/07. On 8/19/08 this unit's heating element turned on by itself making my granite countertops so hot they were untouchable, melted plastic dishes to a BOILING liquid as well as melting the elements of the dishwasher itself including but not limited to the water spray arm and cutlery basket.

After the first burning incident on 6/8/07 I spent numerous hours trying to report this possible fire hazard to GE so that they could inform their customers. I was given six different telephone numbers- leaving a message every time and never receiving a return call. My intentions are to make the public aware of the possible fire hazard of this dishwasher.

After researching the Consumer Affairs website. I learned of more than ten other GE dishwashers exhibiting the same potential fire hazard issues--the dishwasher's heating element turns on by itself and burns to the point of melting itself, boiling plastic, affecting countertops and cabinets not to mention electrical and plumbing damage. This document is attached for your review. As of today, GE will only replace the dishwasher with the same or similar model, refusing to refund me the $1,200 I paid for this unit. I was told there was no one else I could speak to but could write a letter of appeal and mail it to GE Headquarters.

I have photographed the damage and the photos can be found at pe/DishwasherHazard. The white liquid is boiling plastic. The photos are available for your review if should need them. It is my hope that you take into consideration the safety and welfare of others, unlike GE. It is because of organizations like yours that the consumer can rest assured that you will take dangerous and faulty products off the market; unlike big businesses like GE, as clearly indicated in this case.

cost of dishwasher $1,200 (models of a different manufacturer comparable to this dishwasher are more expensive) cost of custom cabinet panel: $500 (GE refused to reimburse me for this panel) unknown cost to remove ceramic tile in front of dishwasher and replaced after new dishwasher is installed.

Purchased GE Cafe line May 2008. Has been a continuous service call and replacing of parts. Microwave Day of installation Door Fogged over Electronic Panel was faded out and extra # After GE Repair -Replacing Door again because it was damaged (Another 2 weeks and a day of waiting on service people) Cafe Dual Oven Range Day of Installation Bottom Oven Drawer would not slide and could not be put back in. Flue was sticking out of the top and black paint was chipping off after 2 weeks of use and Soot on Super boil Burner is everywhere.

After GE repair Order and replace burner cap, flue, back of range (another 2 week wait and a day of waiting on service people) Cafe Dishwasher Two weeks after installation Control Panel started peeling up Smart Dispense dispenses continually. Noticed rust on several rough spots inside tub. After GE service personal inspection- has to order and replace Control Panel Might need to replace complete door Replace detergent dispenser moto. Another wait for parts and service day! Said rust spots are where it was spot welded. That is just the way it is made

Will never buy GE again. Of course now I am stuck with refurbished instead of new appliances. Is 6 months after buying New appliances I am still waiting on parts and service calls

The dishes would come out of the washer with baked on soap. It was baked on and could not be washed off with soap and water. They had to be washed in vinegar. To use the machine you had to rinse or prewash by hand, wash them in the machine, soak in vinegar and then wash and hand dry the dishes. GE service came out three times. Each time they told me to change soap.

Once the service man (#2) called engineering and they gave me a forth set of suggestions. GE customer service on the internet said Sorry. The service men that visited our house said the machine mechanically works. It just did not wash dishes clean (SORRY). They would not replace the machine. The service kept recommending different water temperature and soap. I tried every one but one. Many of the recommendations were contradictory and against the manual and each other. The one I did not try was because the manual said not to.

Home Depot finally took it back and gave me store credit. I spent over 2 months trying to make it work. I bought assorted plumiing tubes, plumbing fittings and electrical stuff. But GE did say they were sorry. They apperently have a consumer person that call up customer and instead of fixing the problem they say Sorry.

We bought our home in 3/2004. Our dishwasher started having problems right off GSSD5500603WW/ SG7179088. We had some one out and it still doesn't work right. Then our Refrigerator started humming we had someone out GSS201EPHWW/ AH212589. Now the refrigerator is going out. Our microwave JVM1441WH01/ GG902065B is out won't even work.

This only going on 4 years and every GE product is going out or is and has been going out from the very beginning. I thought GE had nothing but great products. I'm disappointed I can't go out or call anyone because it is to expensive.

Food spoiled, dishes don't come clean and of course can't use the microwave. I do hope [GE] has a heart to at least acknowledge my e-mail. This has not been the first one I sent.

well i bought a dihwasher at home depot on june 26 it was delivered 4 days later. 2 weeks after having the dishwasher(its portable) the hose to connect to the sink wasnt working and the top was raised and warped and now chipped. i called service they sent someone out. they told me they had to order the parts. it took two more weeks to get parts and them to come back out. he fixed hose but top that was sent out was in worse condition then the one i had. then to top it all off that night when i tried to turn it on it didnt work at all.

call customer service and human relations they told me their is nothing that can be done.cant get my money back or new machine. they said all they can do is send someone out. i have used this thing 3 times because thats all it has been working in the last month.

well i have wted time waiting for service to show up because they always give a 4 hour window which takes away from things i should be doing with my children. not to mention that i paid 5oo dollars to do my dishes by hand.

We purchased the GE Profile, Stainless Steel dishwasher, model number PDW9280l00SS, through Nebraska Furniture Mart back in December 2005. Since then, we had the controller and a defective plastic pulley assembly replaced through extended warranty.

Today, 7/6/2008 at around 0615 I awoke to the smell of burning plastic smoke. I opened the dishwasher and the unit overheated, although no cycle was running, melting utensils into the silverware carrier and some of the wheels on the lower cart. Any other plastic handled knives were melted. The unit overheated and the granite counters over the unit were hot to the touch.

We spend hours on the phone fixing the warranty issues for the unit. We spent personal vacation to fix the unit. Now it appears that we will be out the $1400 we paid for the unit plus additional time.

I have a GE Dishwasher in a rented apartment. Recently the door locking mechanism on the dishwasher started to fail. Basically part way through the cycle the dishwasher would just click off and start bleeping, if you pressed the right hand side of the door in really firmly, it would restart, but then repeatedly click off again during the cycle. Sometimes to get it to finish a cycle takes in excess of 10 user interventions.

The problem was reported to GE, and GE were told to give me 1/2 hour notice of arrival so I could walk back from work. I got no notification, and received a call from the tech when he was already at my apartment. I started to walk back immediately (10 minute walk) and the super let him into my apartment. By the time I got back, he had already left claiming the problem was resolved.

When I tested it, the fault still recurred (given that the problem normally only manifests itself 15 minutes into a wash cycle he did not stay long enough to diagnose the fault). We rebooked a service call for 2 days later. The same tech turned up saying it was an installation problem. I persuaded him to remove it from under the counter and run it in the middle of the floor. He then only stayed a couple of minutes before leaving saying he had been unable to find the fault. Within a couple of minutes of him leaving the fault recurred.

I then complained to GE in writing, and booked another appointment for the following business day. The third appointment no-one even turned up for. The appliance is under warranty; however, I have now had to book a local non-GE service tech to get the problem resolved. When GE got around to addressing my complaint, they basically said that the tech claimed it was an installation fault and they would do nothing. When I pointed out that it still didn't work when uninstalled, they repeated the same claim. When I repeated my point they put the phone down on me. I will certainly never buy a GE appliance as long as I live. Not only are the appliances useless, but the service is worse than useless.

No damage, but I have wasted considerable time during the working day in dealing with appointments that have been either useless, or just haven't happened.

We used to own an old model of GE dishwasher and it had worked well until a few months ago. We found that every time after washing dishes, there was dirty water left inside the washer, so in March, 2008 I scheduled GE service online.

The service personnel came over and inspected the washer and told me the cause of the problem was the problem with the motor of my dishwasher and repairing that motor would solve the problem but cost over $300. Then he told me of an alternative solution: I can replace this old one with a new one at just a little more than one hundred dollar more and the problem would be solved also. I thought it was a good idea so I agreed. He ordered a new dishwasher for me right away and told me that someone would come and replace the dishwasher for me at no additional charge. I paid the full amount of the new one and waited to see my problem get solved.

The model of the new dishwasher: GLD4400N10CC.

However, after the new dishwasher was installed, I found the problem remained every time I washed the dishes, dirty water was left inside the new dishwasher!!!

As I had to go on an international business trip to China, I didnt call GE on the problem until May 6th, 2008, right after I got back from my trip. First, I dialed 1-888 to talk to GE service personnel and was told that the service I received was called TARP and gave me another telephone number to call. I called that number and the person on the other end of the line told me that she could not help because I accepted TARP program and the new machine works normally. Then she gave me the address and fax number of GE Appliance Head Office and told me to write to you.

Therefore, I contacted GE either to get my problem solved or get my cost for the new dishwasher refunded. However, the only reply I got was, since there is no problem with the appliance, we cannot help!

Our original dishwasher purchase was in 2000. MOD.GSD5940D01SS SER.HZ603588A. We never had any complaints on it in the 7 years we had it. We were lucky to not have been one of the unlucky who actually had a fire however, once we became aware of the risk we took them up on the $300 rebate offer and purchased the same dishwasher in the new model. MOD.PDW928055 SER.211773287B.

The new dishwasher was purchased in 1/08. I mailed the rebate form on 02/04/08. Rebate form stated to call the 800# if we did not receive the rebate in 6 weeks which puts the date at 03/17/08. We had the birth of our first child on 02/07/08 so we didn't really pay attention to that date. I finally realized it had not come in April. I called GE at the specified 800# on 04/15/08, which is 10 weeks passed the mailing date. I was told that my rebate information was received by them but "for some reason" had not been fully processed and that they would complete the processing and I should expect the rebate to arrive in 3-5 weeks. I accepted this even though I thought it irresponsible on their part. Some things are not worth the fight.

Here we are now 05/28/08 and still no rebate. I called the 800# once again yesterday. After taking what seemed like 10 minutes to again go through all the prompts I was connected with a person who like the last person told me to wait only this time I was told it takes 6-8 weeks so I should just keep waiting. I told the woman on the phone that I thought GE was being very ridiculous with their processing and asked what I should do if I don't get it after waiting another couple of weeks. She said she'd give me a customer # and that I should call back, press #5, and then give them my customer #. I asked her if this was a common occurrence since they seemed to have a format set up for this situation. She said she couldn't answer that and that all she could suggest is that I keep waiting.

I will never buy another GE product again and will be sure to spread the word. What a scam. $300 dollars is nothing to laugh at and so I will have to waste time out of my days calling these people to be sure to get a rebate. Just plain ridiculous. Lost $300 from rebate and had to spend $1257.75 to purchase a new dishwasher.

The dishwasher basically burned up and melted the whole inside. The temperature was so hot that the granite counter tops were extremely hot to the touch. Inside tub was melted plastic and burned and cracked dishes. The washer appeared to be off with and internal heater of some sort left on after cycle finished. The heating effect stopped when we shut off the breaker. We contacted GE that day and ask for a service repairman to insure us that it was now safe, they showed up 2 days latter. This was over 1 month ago, and they are still looking for parts to repair the dishwasher. WE DO NOT WANT IT REPAIRED, WE WANT OUR MONEY BACK!

We lost several dishes, as the melted plastic was not removable and some dishes were cracked.

I pretty much stuck with GE appliances for years because they were a good product. Boy has that changed. Our side-by-side refrigerator/freezer is four years old. Our dishwasher four and a half. We wash the dishes before we put them into the dishwasher - thus rendering it, in effect, an extra storage unit and little else. The fridge was the third GE fridge in less than 10 years.

Our daughter gave us a new GE coffee grinder/coffee maker for Christmas. It lasted a whole 57 days. We keep the refrigerator going by totally emptying and unplugging it every other week. (We lose a lot of food to spoilage.) It is the only kind that fits into the space allotted. Right now we can't afford to replace it, but trust me, when we do, we will rip out the wall so that we don't have to purchase another GE.

Wrote a letter to the president of the company. They called and gave me a response which indicated that their appliances are only expected to last four years and essentially what was I complaining about. I think this is hopeless and I plan to write about it in my newspaper column. I love to write about companies that treat consumers with disdain.

Purchased a new GE Profile dishwasher from Home Depot in Dec 2007. It arrived in Jan 2008 and was hooked up in Feb. Had problems right away with it. It didn't clean the dishes at all. Had a Mabe service repairman (Dave) come to look at it. Couldn't find a problem. Dave came a second time checked everything again. Still no reason. Still did not clean, everything dirty. Had to wash dishes by hand after taking out of dishwasher. Baked on grime. May 4th 2008 woke up to house filled with smoke.

Dishwasher caught fire. Melted the whole inside. So hot that it warped our new $3,000.00 counter tops. Inside tub was melted plastic and burned cracked dishes.Dishwasher simply did not shut off after cycle finished. I turned the dishwasher off and reclosed the door. It keep burning even though it was off. Went to Home Depot with dishwasher, they couldn't believe it. On their file was a report from Mabe regarding their service calls. It said that the repairman had recommended that I turn up the hotwater tank and that I declined to do that. Total lie!

I called the repairman and he said he never said that. May 5th called Mabe and held for 45 minutes. Louie said he would send a tech over to look at the damage and see about repairs. I thought to myself you have got to be kidding me. Requested to speak to a manager but was told they would have to call me back and that could take up to 72 hrs.

I am out approx $300.00 that it cost us to upgrade to a LG Dishwasher, plus my newly installed countertops are warped and I will have to pay $500.00 deductible for insurance. All my plates, pots, cutlery gone. Lucky that we didn't sucumb to the smoke in our house or worse yet burn to death.

I have a GE dish washer I purchased in 2006 from Sears and tonight it was smoking and melted dishes and washing unit and other items. Smoke in home and smell bad.

I purchased a GE dishwasher on 11/18/07. I have had severals problems with getting the dishwasher to start. I contacted GE and they said they would send someone out to repair it. The repairs for dishwasher were 258.00. Because the dishwasher was less then 1 year old, GE told me that they would pay me back for the repairs. Since then the dishwasher has gone out 2 more times. I have wasted several hours on the phone with GE, changed appointments around, rescheduled Dr. appointments for my children, and stood in my kitchen boiling water trying to sanitize baby bottles.

The repair tech was supposed to come out today to repair the dishwasher for the third time. After no one showed up, I called GE again and asked why no one came by to repair the dishwasher? They told me that they were ordering a part. How could they order a part when they didn't come out to see what the problem was. GE is now telling me that they will not be able to come back for another week. I have talked to supervisors and they are no help. I have never had such horrible service in my life. This is the last GE product I will ever buy.

I have had to reschedule appointments for my business. I have spent several hours on the phone. I have wasted time waiting at home for techs that don't show up.

We have 2 GE Quiet power 3 dishwashers in our newly renovated kitchen(2 months old). Both stopped working with in a 2 day period . Called GE...technician came out promptly. Tested and said nothing was wrong we probably pushed the wrong buttons NOT! Tech left said let them run through the wash cycle . ....left for work came home about 9 hours later to some awefull noises.... went to look the granite counter tops above were really hot opened them up to see 0 water inside and hearing the pumps running and very hot wave of air hitting me in the face again ther was no water .

Called customer service. I am demanding replacement because I dont know what undue wear has been caused by running dry all day . I cant wait to see my power bill being as the heating / drying elements were running for 9 hours as well as the pumps. Well at least the house did not burn down.The washers worked perfectly for about 2 /1/2 months only used a few times a week as we are empty nesters. Has any one else had a similar experience?

A new GE dishwasher (Model # GLD4260L00SS) was installed into a new home which we moved into in December 2005. When we first tried the dishwasher there was a major water leak. I assumed the plumber had made a mistake; after further investigation I found that during manufacture, GE had failed to either tighten several hose clamps or in one case did not connect the hose. I tightened the hose clamps and attached the hose. This corrected the leaking problem for approximately 2 1/2 years.

We then began noticing water in front of the dishwasher. This was coming from around the door. The plastic that the door seal is mounted on had deformed, not allowing the door to make proper seal. I did not contact GE service due to past experience. The problem was corrected by purchasing a different brand dishwasher. I never plan to purchase any product that has the GE name or is made by GE again.

My out of pocket expense to repair problem: $700.00

We bought 2 GE dishwashers, one for ourselves and one for my mother. Ours arrived with a cracked interior door liner. After the GE repairman fixed the door the dishwasher leaked water all over the floor. It is still not fixed. My mother's arrived and quit working after the first wash. Took a month to get a new one. The new one had a broken tab on the top rack so the rack fell out. Installers also installed incorrectly. They broke off the mounting brackets, incorrectly installed the high-loop drain hose, and had left the water hose kinked up behind the cabinet. Since the mounting brackets had been broken off they drilled 2 holes in the top of the dishwasher to mount it! My husband fixed those problems himself because he was so fed up with the bad service from GE.

I noticed the various GE Profile Dishwasher recalls, but I did not see one covering purchases for 1996 unless I did not actually see it. The model is #GSD4030Y70WW and serial #GR825780B. The dishwasher was installed at the time our home was being built. Approximately 1/28/08 I ran the dishwasher late in the evening. When I went to bed that night I thought the cycles had just finished since I could still hear it. When my husband got up at 3:30 a.m. to get ready for work our entire house was smoky & smelled like melted plastic. He heard the machine making a funny noise & when he opened it, several older plates, Tupperware bowls, and hard plastic drinking glasses had melted to the racks. The glasses were even in the top rack. Everything was too hot to even touch when I left at 7:00 a.m. Needless to say, this odor remained in the house for several days.

We had to replace the dishwasher that costs a great deal more than the GE, but didn't want to purchase another GE product again. When shopping at our local Sears & Best Buy stores each sales person told us to contact GE about a recall for this problem. I have yet to contact GE, but it doesn't look by the other customer complaints it will do any good. The dishes cannot be easily replaced due to their age & he glasses were used by the grand children & were their favorites. At the price of the new machine we could not afford to have it installed by Sears or their contractor. My husband & I had to get it into the house and with help from another family member tear out the GE & installed our new machine. Any information regarding my old GE washer would be helpful or any guidance with how to deal with this. Thank you.

GE profile dishwasher had recall and they promised rebates to consumers who purchased their product. On 7-07 I purchased a $950.00 dishwasher with promise of reimbursement of $300.00. I called every month asking why I had not received the rebate and they gave the following excuses: They show nothing entered in the computer system. Two months later they found my name & customer id number and said it has not been processed, yet they will mail it as soon as it processes. Numerous promises were made to me that manager would call or write me regarding the status but that never happened either. I even gave them the fax number but they never sent response that way either. I have scammed by GE into purchasing their new dishwasher with no rebate check for past 7 months.

Further to my complaint about my Tall Tub Dishwasher disintegrating: GE Customer services has contacted me and agreed to replace the racks, and has an offer of a technician to fix the disintegrating parts.

I also have a GE dishwasher bought in September 28, 2002. After investigating a bad smoky chemically smell on our glasses, we discovered that the hole where the filter goes into the floor of the dishwasher was disintegrating with pieces missing. The clips on the wheels attached to the rack are breaking or have broken, and on the underside of the bottom rack, rust has eaten away at the rung. This is where the cutlery tray is, and the coating on the rung was visually intact until it was touched. The coating is also falling off as it is touched on the other rungs of the 2 racks. The machine is 4 months past the limited 5-year warranty.

This machine was expensive. I would have hoped that the problems would have not started until at least into the 9th or 10th year of service. It is incredible how this machine is disintegrating.

Profile Dishwasher bought new in 2006 overheated, almost started a fire, melted everything in the washer. GE replaced the dishwasher with a newer model. This one does not clean the dishes. There is always either food left on the dishes, stains on the dishes, a soap film or a gritty feel on the surface on the dishes, pots, pans etc.The water in the dishwasher is cold. The water going into the dishwasher was at 120degrees but was lukewarm to the touch in the dishwasher. A GE repairman came numerous times and stated the following: do not use liquid detergent, use powder instead, run hot water in sink while dishwasher is being used? He stated that the heat from the water is being absorbed by the stainless steel tube and until the tube is hot the water will be cold or lukewarm. The unit also has an added heat function that we used all the time and it does not heat the water, sometimes it works, most times it does not. The repairman was not knowledgeable as to the functioning of the added heat as to when it turns on and off. He also did not check to see if the function was working. The units digital control panel does not function properly. It displays different times for the same function. Every time we use the dishwasher it has a different run time for the cycles with the same added features selected.

The first dishwasher that overheated warped my countertop and ruined a full load of cookware. The second unit is costing me more in electric, natural gas and water to operate. Every load has to be run several times and than certain items have to be hand washed afterward.This takes up valuable time.

My daughter, who lives in VA, bought the 9800 series GE Profile dishwasher in November of 2007. My daughter-in-law, who lives in FL, bought a 5600 series GE dishwasher in October of 2007. Also, in November, I bought a 7800 series GE dishwasher. We all have the same complaint. The dishes do not get clean! There are food particles in the glasses and baked onto the plates. We all WASH our dishes before we put them into the dishwasher. My friend just got a new Kenmore and she does not have this problem.

GE says they'll send a representative but I've not heard from one.

We bought this product new on 08/31/06, this dishwasher has never cleaned the dishes properly, resulting in food particles and soap residue being left on the dishes after wash and dry cycles. On aprox. 09/07, the washer now rumbles loudly during the wash cycle. The best I can tell is that the noise is coming from the rotation of the bottom wash arm which is plastic rotating on a plastic collar which has worn and now wobbles during spin motion. All in all, GE has produced a poor product and the consumer bears the expense.

We called GE regarding the recall on the Profile dishwsher. We purchased the top of the line because we wanted a quiet washer. GE sent someone out to take care of the recall problem. All he did was change some wires and remove the insulation. Now it is so noisy my wife doesn't even want it in the kitchen. We considered taking the $300 dollars and buying a new one; but when we checked for a new washer the same series that we have, they have now raised the price and are twice as much. No way can we afford the new one.

We called them back to complain about the noise. They promised to have someone get back to us within 48 hrs. That has been almost three weeks, and we have not had a call yet. I feel we should have something to compensate us for the noise we have to live with. It has damaged my wife's nerves.

Bought new home in Florida, all GE equipped: washer, dryer, dishwasher, microwave, range. I've already replaced washing machine. Dishwasher has to have water throne into it to prime the pump to work properly and makes enough noise so you can't sleep. Will never buy GE again.

My dishes are filthy, the unit smells like it is on fire, the smell has aggravated my asthma so bad I am sick all the time. I am afraid my house will catch on fire now, it is making me a nervous wreck.

2 missed days of work and now I have to take another off

On June 23, 2007, I purchased from Lowe's an entire suite of GE Profile appliances for my total kitchen remodel. The GE Profile dishwasher model number is PDW9980NSS. The appliances were delivered on 7/20 and installed by my contractor on 8/2/07. The appliances were beautiful and I enjoyed their matching, sleek, stainless steel look. On Saturday night, 9/15, I started the dishwasher. When the cycle completed, I opened the door to facilitate dish drying. Before going to bed, I closed the door to the dishwasher. Sometime between 10:00 p.m. on Saturday and 9:00 a.m. Sunday morning, the dishwasher turned itself on and overheated.

Everything plastic inside the dishwasher melted, including the spin arm at the bottom and the dish and utensil racks. The dishwasher and the quartz countertop above it were both extremely hot to the touch and did not cool down for about two hours. I immediately turned off the electricity to the dishwasher at the breaker box and called the appliance manager at Lowes. When he arrived he took several pictures and was extremely shocked when he saw the interior of the dishwasher. Management at Lowes later explained to me that before Lowes could do anything, GE would have to send a repairman to access the situation.

A few days later when the repairman arrived, he was instructed by GE to remove the computer/motherboard? and overnight it to GE. I was very firm with the repairman that I did not want the dishwasher repaired, and that I would not accept a credit toward the purchase of a new GE dishwasher, or anything else less than a full cash refund. It took about three weeks and several persistent calls from me and from the management at Lowe's, for GE to agree to issue a full (not partial) refund to Lowes and for me to get a complete refund from Lowes.

Approximately 08/03/07 @ 5:00pm turned dishwasher on to run normal wash and continued on with evening activities and went to bed. Around 10:00pm I got up to get a glass of water and when I entered the kitchen I noticed a burning smell and it seemed hot.

The heat and smell led me to the dishwasher which the counter and cupboards were extremely hot and the dishwasher was so hot it was hot for me to open. It had melted parts of the dishwasher and it had melted and cracked my dishes. Today I called GE (I had been busy working) and they promptly send out an appliance tech. He assessed the damage and ordered parts to be repaired on 10/22/07.

Here is the list of parts that were ordered to replace the damaged parts.
*element heat *filter fine * nut hub fine * sub module 3 * hub venturi * arm spray lo* arm spray up * module contr * basket silver .
I am reporting this in case it is a serious problem that warrants a recall.

Loss of dishes. We have yet to see if the dishwasher can repaired and pose no further danger - especially of fire.

In August of 2007, I had my six-year-old GE Profile dishwasher serviced as part of the recall concerning the rinse-aid leak and the resulting possible fire hazard. The sound-dampening insulation was removed from the door as part of the repair, and it was not replaced. When I called GE to complain and see about getting the insulation replaced, I was told that it was not part of the repair - that the insulation could not be replaced because it interfered with dispensing the rinse aid.

There are no parts inside the door for dispensing rinse aid. But the rinse aid tub leaks, and GE did not want to fix the true problem. They just replaced the wiring harness and removed the old insulation which was soiled with rinse aid. I assume that leaving out the insulation will reduce the fire hazard as the rinse aid tub continues to leak. I was told under no circumstances would GE replace that insulation as part of the recall.

So now I'm left with a very loud dishwasher and no recourse. I spent the extra money for a quiet GE dishwasher, and now I have a loud one. I could have easily bought a much cheaper dishwasher that would have performed similarly. I am very unhappy with how GE has handled this situation.

We purchased a GE dishwasher a year ago. From the moment we got it, we realized that the motor continued to run constantly. Because this was a new dishwasher, we called to return it. They told us that GE had to look at the unit before it can be returned.

GE came out 3 times. After replacing the computer in the unit, they stated that this was normal, and that all of these particular models did this. After 5 months of having people here, they admitted that it was a computer glitch, and non-fixable. Because it took them so long to fess up to the glitch, the store would not take it back.

About 3 months later, the dishwasher turned on by itself in the night, and overheated. It melted everything plastic inside, even the dish racks.

GE Profile involved in recall. They fixed the problem, but took away an important feature in the process. I bought this dishwasher because it was very quiet and is listed as a feature of this unit. The fix required the repairman to remove the insulation in the door leading to an extremely loud unit.

Purchased GE dishwasher 3/8/06 I have had 5 service call on the dishwasher. 10/31/31 was the last service call at 2 pm. After the tech left, the dishwasher would not stop. They have never returned any of my call. I was on hold for over 30 minutes.They want to replace the dishwasher with the same model now since I refused a 6 service call. I am tired of having my NEW dishwasher fixed and do not trust the same model or much less GE or their dishwasher.

I have not been able to use the dishwasher since August 2006. It has been broken longer than I have had it. I have an allergy to some dishwashing soaps and have to be very careful. I like to use the dishwasher to sterilize my dishes and have not been able to do that at all. I have taken off work 3 times for GE. Once they shipped the part..it was late..actually it went to the wrong address and set there for 3-4 days because they were on vacation. GE's service is a joke

The detergent dispensing cup cover on my GE dishwasher would get stuck sometimes or would only open partially. When we took the door apart we found that the Noise damper w/adhesive backing (part # 270279) had melted, distorted and slip down on the cup mechanism and created the sticking problem.

I removed, and all's well. I paid extra for this QUIETER model and I'm appauled at the shodiness of this GE product.

I purchased a brand new GE washing machine. I had 3 items ruined through the washing processor. GE sent a technician to my home and he stated that there was nothing wrong with the washing machine, it was a matter of design.

The technician stated that since 1995 GE makes the outer ring of the tub stationary. My items that were ruined caught onto the stationary ring during the spin cycle and were torn apart. The friction burn caused material from the items to be caked onto that outer ring. I now have items worth approx. $200 which GE will not compensate me for be cause there is not a "DEFECT" with the machine. I have spent hours on the phone being transferred to many different GE representative only to be told there is nothing they can do.