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Indulis of Olathe KS (07/06/08)
We purchased the GE Profile, Stainless Steel dishwasher, model number PDW9280l00SS, through Nebraska Furniture Mart back in December 2005. Since then, we had the controller and a defective plastic pulley assembly replaced through extended warranty.
Today, 7/6/2008 at around 0615 I awoke to the smell of burning plastic smoke. I opened the dishwasher and the unit overheated, although no cycle was running, melting utensils into the silverware carrier and some of the wheels on the lower cart. Any other plastic handled knives were melted. The unit overheated and the granite counters over the unit were hot to the touch.
We spend hours on the phone fixing the warranty issues for the unit. We spent personal vacation to fix the unit. Now it appears that we will be out the $1400 we paid for the unit plus additional time.
John of Bellflower CA (05/13/08)
The dishwasher basically burned up and melted the whole inside. The temperature was so hot that the granite counter tops were extremely hot to the touch. Inside tub was melted plastic and burned and cracked dishes. The washer appeared to be off with and internal heater of some sort left on after cycle finished. The heating effect stopped when we shut off the breaker. We contacted GE that day and ask for a service repairman to insure us that it was now safe, they showed up 2 days latter. This was over 1 month ago, and they are still looking for parts to repair the dishwasher. WE DO NOT WANT IT REPAIRED, WE WANT OUR MONEY BACK!
We lost several dishes, as the melted plastic was not removable and some dishes were cracked.
Margaret of Akron OH (05/06/08)
I pretty much stuck with GE appliances for years because they were a good product. Boy has that changed. Our side-by-side refrigerator/freezer is four years old. Our dishwasher four and a half. We wash the dishes before we put them into the dishwasher - thus rendering it, in effect, an extra storage unit and little else. The fridge was the third GE fridge in less than 10 years.
Our daughter gave us a new GE coffee grinder/coffee maker for Christmas. It lasted a whole 57 days. We keep the refrigerator going by totally emptying and unplugging it every other week. (We lose a lot of food to spoilage.) It is the only kind that fits into the space allotted. Right now we can't afford to replace it, but trust me, when we do, we will rip out the wall so that we don't have to purchase another GE.
Wrote a letter to the president of the company. They called and gave me a response which indicated that their appliances are only expected to last four years and essentially what was I complaining about. I think this is hopeless and I plan to write about it in my newspaper column. I love to write about companies that treat consumers with disdain.
Joanne of Pitt Meadows OTHER (05/05/08)
Purchased a new GE Profile dishwasher from Home Depot in Dec 2007. It arrived in Jan 2008 and was hooked up in Feb. Had problems right away with it. It didn't clean the dishes at all. Had a Mabe service repairman (Dave) come to look at it. Couldn't find a problem. Dave came a second time checked everything again. Still no reason. Still did not clean, everything dirty. Had to wash dishes by hand after taking out of dishwasher. Baked on grime. May 4th 2008 woke up to house filled with smoke.
Dishwasher caught fire. Melted the whole inside. So hot that it warped our new $3,000.00 counter tops. Inside tub was melted plastic and burned cracked dishes.Dishwasher simply did not shut off after cycle finished. I turned the dishwasher off and reclosed the door. It keep burning even though it was off. Went to Home Depot with dishwasher, they couldn't believe it. On their file was a report from Mabe regarding their service calls. It said that the repairman had recommended that I turn up the hotwater tank and that I declined to do that. Total lie!
I called the repairman and he said he never said that. May 5th called Mabe and held for 45 minutes. Louie said he would send a tech over to look at the damage and see about repairs. I thought to myself you have got to be kidding me. Requested to speak to a manager but was told they would have to call me back and that could take up to 72 hrs.
I am out approx $300.00 that it cost us to upgrade to a LG Dishwasher, plus my newly installed countertops are warped and I will have to pay $500.00 deductible for insurance. All my plates, pots, cutlery gone. Lucky that we didn't sucumb to the smoke in our house or worse yet burn to death.
Terry of Huron OH (05/05/08)
I have a GE dish washer I purchased in 2006 from Sears and tonight it was smoking and melted dishes and washing unit and other items. Smoke in home and smell bad.
Kelley of San Dimas CA (04/29/08)
I purchased a GE dishwasher on 11/18/07. I have had severals problems with getting the dishwasher to start. I contacted GE and they said they would send someone out to repair it. The repairs for dishwasher were 258.00. Because the dishwasher was less then 1 year old, GE told me that they would pay me back for the repairs. Since then the dishwasher has gone out 2 more times. I have wasted several hours on the phone with GE, changed appointments around, rescheduled Dr. appointments for my children, and stood in my kitchen boiling water trying to sanitize baby bottles.
The repair tech was supposed to come out today to repair the dishwasher for the third time. After no one showed up, I called GE again and asked why no one came by to repair the dishwasher? They told me that they were ordering a part. How could they order a part when they didn't come out to see what the problem was. GE is now telling me that they will not be able to come back for another week. I have talked to supervisors and they are no help. I have never had such horrible service in my life. This is the last GE product I will ever buy.
I have had to reschedule appointments for my business. I have spent several hours on the phone. I have wasted time waiting at home for techs that don't show up.
Gary of Mt Dora FL (04/25/08)
We have 2 GE Quiet power 3 dishwashers in our newly renovated kitchen(2 months old). Both stopped working with in a 2 day period . Called GE...technician came out promptly. Tested and said nothing was wrong we probably pushed the wrong buttons NOT! Tech left said let them run through the wash cycle . ....left for work came home about 9 hours later to some awefull noises.... went to look the granite counter tops above were really hot opened them up to see 0 water inside and hearing the pumps running and very hot wave of air hitting me in the face again ther was no water .
Called customer service. I am demanding replacement because I dont know what undue wear has been caused by running dry all day . I cant wait to see my power bill being as the heating / drying elements were running for 9 hours as well as the pumps. Well at least the house did not burn down.The washers worked perfectly for about 2 /1/2 months only used a few times a week as we are empty nesters. Has any one else had a similar experience?
Leonard of Star NC (03/21/08)
A new GE dishwasher (Model # GLD4260L00SS) was installed into a new home which we moved into in December 2005. When we first tried the dishwasher there was a major water leak. I assumed the plumber had made a mistake; after further investigation I found that during manufacture, GE had failed to either tighten several hose clamps or in one case did not connect the hose. I tightened the hose clamps and attached the hose. This corrected the leaking problem for approximately 2 1/2 years.
We then began noticing water in front of the dishwasher. This was coming from around the door. The plastic that the door seal is mounted on had deformed, not allowing the door to make proper seal. I did not contact GE service due to past experience. The problem was corrected by purchasing a different brand dishwasher. I never plan to purchase any product that has the GE name or is made by GE again.
My out of pocket expense to repair problem: $700.00
Kyla of Ruckersville VA (02/28/08)
We bought 2 GE dishwashers, one for ourselves and one for my mother. Ours arrived with a cracked interior door liner. After the GE repairman fixed the door the dishwasher leaked water all over the floor. It is still not fixed. My mother's arrived and quit working after the first wash. Took a month to get a new one. The new one had a broken tab on the top rack so the rack fell out. Installers also installed incorrectly. They broke off the mounting brackets, incorrectly installed the high-loop drain hose, and had left the water hose kinked up behind the cabinet. Since the mounting brackets had been broken off they drilled 2 holes in the top of the dishwasher to mount it! My husband fixed those problems himself because he was so fed up with the bad service from GE.
Cathy of Bellevue MI (02/27/08)
I noticed the various GE Profile Dishwasher recalls, but I did not see one covering purchases for 1996 unless I did not actually see it. The model is #GSD4030Y70WW and serial #GR825780B. The dishwasher was installed at the time our home was being built. Approximately 1/28/08 I ran the dishwasher late in the evening. When I went to bed that night I thought the cycles had just finished since I could still hear it. When my husband got up at 3:30 a.m. to get ready for work our entire house was smoky & smelled like melted plastic. He heard the machine making a funny noise & when he opened it, several older plates, Tupperware bowls, and hard plastic drinking glasses had melted to the racks. The glasses were even in the top rack. Everything was too hot to even touch when I left at 7:00 a.m. Needless to say, this odor remained in the house for several days.
We had to replace the dishwasher that costs a great deal more than the GE, but didn't want to purchase another GE product again. When shopping at our local Sears & Best Buy stores each sales person told us to contact GE about a recall for this problem. I have yet to contact GE, but it doesn't look by the other customer complaints it will do any good. The dishes cannot be easily replaced due to their age & he glasses were used by the grand children & were their favorites. At the price of the new machine we could not afford to have it installed by Sears or their contractor. My husband & I had to get it into the house and with help from another family member tear out the GE & installed our new machine. Any information regarding my old GE washer would be helpful or any guidance with how to deal with this. Thank you.
Regina of Clayton NC (02/15/08)
GE profile dishwasher had recall and they promised rebates to consumers who purchased their product. On 7-07 I purchased a $950.00 dishwasher with promise of reimbursement of $300.00. I called every month asking why I had not received the rebate and they gave the following excuses: They show nothing entered in the computer system. Two months later they found my name & customer id number and said it has not been processed, yet they will mail it as soon as it processes. Numerous promises were made to me that manager would call or write me regarding the status but that never happened either. I even gave them the fax number but they never sent response that way either. I have scammed by GE into purchasing their new dishwasher with no rebate check for past 7 months.
Mary of Hamilton, OTHER (02/08/08)
Further to my complaint about my Tall Tub Dishwasher disintegrating: GE Customer services has contacted me and agreed to replace the racks, and has an offer of a technician to fix the disintegrating parts.
Mary of Hamilton OTHER (02/04/08)
I also have a GE dishwasher bought in September 28, 2002. After investigating a bad smoky chemically smell on our glasses, we discovered that the hole where the filter goes into the floor of the dishwasher was disintegrating with pieces missing. The clips on the wheels attached to the rack are breaking or have broken, and on the underside of the bottom rack, rust has eaten away at the rung. This is where the cutlery tray is, and the coating on the rung was visually intact until it was touched. The coating is also falling off as it is touched on the other rungs of the 2 racks. The machine is 4 months past the limited 5-year warranty.
This machine was expensive. I would have hoped that the problems would have not started until at least into the 9th or 10th year of service. It is incredible how this machine is disintegrating.
Robert of Stony Point NY (01/22/08)
Profile Dishwasher bought new in 2006 overheated, almost started a fire, melted everything in the washer. GE replaced the dishwasher with a newer model. This one does not clean the dishes. There is always either food left on the dishes, stains on the dishes, a soap film or a gritty feel on the surface on the dishes, pots, pans etc.The water in the dishwasher is cold. The water going into the dishwasher was at 120degrees but was lukewarm to the touch in the dishwasher. A GE repairman came numerous times and stated the following: do not use liquid detergent, use powder instead, run hot water in sink while dishwasher is being used? He stated that the heat from the water is being absorbed by the stainless steel tube and until the tube is hot the water will be cold or lukewarm. The unit also has an added heat function that we used all the time and it does not heat the water, sometimes it works, most times it does not. The repairman was not knowledgeable as to the functioning of the added heat as to when it turns on and off. He also did not check to see if the function was working. The units digital control panel does not function properly. It displays different times for the same function. Every time we use the dishwasher it has a different run time for the cycles with the same added features selected.
The first dishwasher that overheated warped my countertop and ruined a full load of cookware. The second unit is costing me more in electric, natural gas and water to operate. Every load has to be run several times and than certain items have to be hand washed afterward.This takes up valuable time.
Sandra of Lisbon OH (01/21/08)
My daughter, who lives in VA, bought the 9800 series GE Profile dishwasher in November of 2007. My daughter-in-law, who lives in FL, bought a 5600 series GE dishwasher in October of 2007. Also, in November, I bought a 7800 series GE dishwasher. We all have the same complaint. The dishes do not get clean! There are food particles in the glasses and baked onto the plates. We all WASH our dishes before we put them into the dishwasher. My friend just got a new Kenmore and she does not have this problem.
GE says they'll send a representative but I've not heard from one.
Steven of Ruckersville VA (01/17/08)
We bought this product new on 08/31/06, this dishwasher has never cleaned the dishes properly, resulting in food particles and soap residue being left on the dishes after wash and dry cycles. On aprox. 09/07, the washer now rumbles loudly during the wash cycle. The best I can tell is that the noise is coming from the rotation of the bottom wash arm which is plastic rotating on a plastic collar which has worn and now wobbles during spin motion. All in all, GE has produced a poor product and the consumer bears the expense.
Frank of Decatur GA (12/25/07)
We called GE regarding the recall on the Profile dishwsher. We purchased the top of the line because we wanted a quiet washer. GE sent someone out to take care of the recall problem. All he did was change some wires and remove the insulation. Now it is so noisy my wife doesn't even want it in the kitchen. We considered taking the $300 dollars and buying a new one; but when we checked for a new washer the same series that we have, they have now raised the price and are twice as much. No way can we afford the new one.
We called them back to complain about the noise. They promised to have someone get back to us within 48 hrs. That has been almost three weeks, and we have not had a call yet. I feel we should have something to compensate us for the noise we have to live with. It has damaged my wife's nerves.
Michael of Lehigh Acres FL (12/06/07)
Bought new home in Florida, all GE equipped: washer, dryer, dishwasher, microwave, range. I've already replaced washing machine. Dishwasher has to have water throne into it to prime the pump to work properly and makes enough noise so you can't sleep. Will never buy GE again.
Linda Lowe of Tulsa OK (11/06/07)
I purchased a new Ge dishwasher from Lowes less than 2 years ago. I have used it less than 6 times, now it will not drain, and it does'nt wash the dishes at all. I can not get anyone to do anything about it, Ipaid over 300.00 for this thing, now it overheats, if it burns my house, I will sue the heck out of GE, but in the meantime, what can I do?
My dishes are filthy, the unit smells like it is on fire, the smell has aggravated my asthma so bad I am sick all the time. I am afraid my house will catch on fire now, it is making me a nervous wreck.
T. Caldwell of Placentia CA (10/18/07)
We were supposed to get our NEW dishwasher and freezer fixed--first they send the parts back with no explanation--1/2 day of work wasted-THEN they reschedule my appt. and the technician never shows up--even though every time I called he was 15-20min away DO NOT DEAL WITH THEM!!!!!
2 missed days of work and now I have to take another off
D of Fairhope AL (10/14/07)
On June 23, 2007, I purchased from Lowe's an entire suite of GE Profile appliances for my total kitchen remodel. The GE Profile dishwasher model number is PDW9980NSS. The appliances were delivered on 7/20 and installed by my contractor on 8/2/07. The appliances were beautiful and I enjoyed their matching, sleek, stainless steel look. On Saturday night, 9/15, I started the dishwasher. When the cycle completed, I opened the door to facilitate dish drying. Before going to bed, I closed the door to the dishwasher. Sometime between 10:00 p.m. on Saturday and 9:00 a.m. Sunday morning, the dishwasher turned itself on and overheated.
Everything plastic inside the dishwasher melted, including the spin arm at the bottom and the dish and utensil racks. The dishwasher and the quartz countertop above it were both extremely hot to the touch and did not cool down for about two hours. I immediately turned off the electricity to the dishwasher at the breaker box and called the appliance manager at Lowes. When he arrived he took several pictures and was extremely shocked when he saw the interior of the dishwasher. Management at Lowes later explained to me that before Lowes could do anything, GE would have to send a repairman to access the situation.
A few days later when the repairman arrived, he was instructed by GE to remove the computer/motherboard? and overnight it to GE. I was very firm with the repairman that I did not want the dishwasher repaired, and that I would not accept a credit toward the purchase of a new GE dishwasher, or anything else less than a full cash refund. It took about three weeks and several persistent calls from me and from the management at Lowe's, for GE to agree to issue a full (not partial) refund to Lowes and for me to get a complete refund from Lowes.
T. of Pinon Hills CA (10/10/07)
GE dishwasher Purchased 03/05/06 for new construction, we occupied the home 08/31/07.
Approximately 08/03/07 @ 5:00pm turned dishwasher on to run normal wash and continued on with evening activities and went to bed. Around 10:00pm I got up to get a glass of water and when I entered the kitchen I noticed a burning smell and it seemed hot. The heat and smell led me to the dishwasher which the counter and cupboards were extremely hot and the dishwasher was so hot it was hot for me to open. It had melted parts of the dishwasher and it had melted and cracked my dishes. Today I called GE (I had been busy working) and they promptly send out an appliance tech. He assessed the damage and ordered parts to be repaired on 10/22/07. Here is the list of parts that were ordered to replace the damaged parts.
*element heat *filter fine * nut hub fine * sub module 3 * hub venturi * arm spray lo* arm spray up * module contr * basket silver .
I am reporting this in case it is a serious problem that warrants a recall.
Loss of dishes. We have yet to see if the dishwasher can repaired and pose no further danger - especially of fire.
Angela of Mableton GA (10/08/07)
In August of 2007, I had my six-year-old GE Profile dishwasher serviced as part of the recall concerning the rinse-aid leak and the resulting possible fire hazard. The sound-dampening insulation was removed from the door as part of the repair, and it was not replaced. When I called GE to complain and see about getting the insulation replaced, I was told that it was not part of the repair - that the insulation could not be replaced because it interfered with dispensing the rinse aid. There are no parts inside the door for dispensing rinse aid. But the rinse aid tub leaks, and GE did not want to fix the true problem. They just replaced the wiring harness and removed the old insulation which was soiled with rinse aid. I assume that leaving out the insulation will reduce the fire hazard as the rinse aid tub continues to leak. I was told under no circumstances would GE replace that insulation as part of the recall. So now I'm left with a very loud dishwasher and no recourse. I spent the extra money for a quiet GE dishwasher, and now I have a loud one. I could have easily bought a much cheaper dishwasher that would have performed similarly. I am very unhappy with how GE has handled this situation.
Jennifer of Lino Lakes, MN (08/07/07)
We purchased a GE dishwasher a year ago. From the moment we got it, we realized that the motor continued to run constantly. Because this was a new dishwasher, we called to return it. They told us that GE had to look at the unit before it can be returned.
GE came out 3 times. After replacing the computer in the unit, they stated that this was normal, and that all of these particular models did this. After 5 months of having people here, they admitted that it was a computer glitch, and non-fixable. Because it took them so long to fess up to the glitch, the store would not take it back.
About 3 months later, the dishwasher turned on by itself in the night, and overheated. It melted everything plastic inside, even the dish racks.
Roy of Blairs VA (07/06/07)
GE Profile involved in recall. They fixed the problem, but took away an important feature in the process. I bought this dishwasher because it was very quiet and is listed as a feature of this unit. The fix required the repairman to remove the insulation in the door leading to an extremely loud unit.
Linda of Sanford FL (11/02/06)
Purchased GE dishwasher 3/8/06 I have had 5 service call on the dishwasher. 10/31/31 was the last service call at 2 pm. After the tech left, the dishwasher would not stop. They have never returned any of my call. I was on hold for over 30 minutes.They want to replace the dishwasher with the same model now since I refused a 6 service call. I am tired of having my NEW dishwasher fixed and do not trust the same model or much less GE or their dishwasher.
I have not been able to use the dishwasher since August 2006. It has been broken longer than I have had it. I have an allergy to some dishwashing soaps and have to be very careful. I like to use the dishwasher to sterilize my dishes and have not been able to do that at all. I have taken off work 3 times for GE. Once they shipped the part..it was late..actually it went to the wrong address and set there for 3-4 days because they were on vacation. GE's service is a joke
George of Brighton, MI (09/21/06)
The detergent dispensing cup cover on my GE dishwasher would get stuck sometimes or would only open partially. When we took the door apart we found that the Noise damper w/adhesive backing (part # 270279) had melted, distorted and slip down on the cup mechanism and created the sticking problem.
I removed, and all's well. I paid extra for this QUIETER model and I'm appauled at the shodiness of this GE product.
Many consumers -- including those below -- are very unhappy with GE's handling of a dishwasher recall.
David of Tampa writes:
After I was imformed of the recall I began looking for a new dishwasher. Here is where I'm really upset. I compared all dishwasher brands and models over the last two monthes. And I have found that every GE model was $75 to $125 more than comparable models from other maunfacturers. Only GE benefits from this "recall". They get out of the responsability of correcting the problem by creating this farce of a program that benefits ONLY GE.
They lure you into buying their product by teasing you with a hook disguised as a rebate. Why should I have to replace a defective product at FULL market value? Why should I have to pay for the installation of that unit? Why isn't more responsability being placed on GE for a repair or replacement option for the units?
Christopher of Silver Spring MD says the replacement machines have the same defect(1/25/02):
My GE dishwasher was recalled. GE gave us a rebate of $75. to purchase a new one. We did so and the new dishwasher has the same defective electrical switch. The switch is burnt out in one solid block and the wires are burnt out. The inlet pump was also replaced. This product is unsafe and I called GE customer service line and they said there is nothing they can do because the new dishwasher is not recalled. But it has the same problems as the recalled one it replaced. I will not use this dishwasher, but other consumers may try to repair it and there will be a fire and people may get killed or hurt
Leni-beth's Little Rock apartment was destroyed:
On Dec 24, 1993 my apartment with all its belongings including 2 of my pets were destroyed by fire due to a faulty dishwasher (I believe the one on this recall). I was unaware that there had even been a recall until the subject aired on GOOD MORNING AMERICA last Tuesday. I am a pack rat and saved all my paperwork including the devistating pictures of the fire's aftermath. I started to sue the Apartment Complex which I had reported previously that I was worried about the washer, but due to the costs mounting with lawyer's fees and all, I had to withdraw my complaint. I contacted my attorney yesterday and he remembered the case and is getting the file from his archieves. In the file there is even a document from the fire marshal stating the cause of the fire was due to a faulty dishwasher.
I am a single parent with two juvenile children at the time. It was Christmas and all our belongings including the Christmas gifts were destroyed. We were displaced for a week only to be placed in an empty apartment in the same complex on New Years eve with no furniture and with bugs as our company. A year later around the same time, after being involved with a small fire in a storage room in our new complex, my daughter suffered what was told to us as a PTSD episode. She awoke one morning and could not walk.
She had to be hospitalized for several days until they discovered what was wrong and also with the help of extensive therapy to get her on her feet. She is now 16 and still suffers from the aftermath. As for the economic consequences, I believe I never did recover from it all. Christmas and Channuka are suppose to be a joyous holiday and yet all it does is bring back the nightmares of what transpired. Even though it has been several years since this took place, I never go out of the house on Christmas eve and only run appliances when I am awake and in the house. I know we need to be greatful of what we have and that no lives were lost and this complaint almost seems trivial compared to the loss of other americans last week, but if there is anything that can be done I would like it to happen. THe lawyer's letter stated that the loss could mount up to almost $75,000 at that time. Like I said, I do have pictures which show the devastation and where two of our animals had died.
Troy of Woodbridge, VA, writes:
About a year and a half ago we had a problem with our GE refrigerators. We discovered that the model refrigerators that were in both our home and rental properties were manufactured with a defective style of compressor. At that time GE was offering to pay a very small portion of a very high repair cost, or would offer again a small token amount if we would replace our refrigerators with new GE refrigerators.
Because of what we found out about GE at that time, and how we as consumers were treated, we opted to purchase another brand of appliance that has a better reputation for service, customer service and reliability.
Currenty GE is "recalling" the model dishwasher we have in our home and rental properties. They are offering "rebates" if the dishwashers are replaced with another GE model - or a total of $25.00 if we purchase another brand, and provide them proof of that purchase.
We attempted to contact GE through several sources to find out what other possible options there might be. Our dishwasher(s) are currently functioning quite well, and we wanted to know if we could repair them or disable the switch that causes the problem. We were told that they will not repair the appliances, they do not recommend having anyone else repair or modify the appliances, and basically unless we want to purchase another GE dishwasher for our home and rental properties, we have no recourse. because the problem with the switch is that it catches fire, and has caused multiple contained fires as well as several structural fires.
We are hesitant to continue using the dishwashers as they stand. however we do not want and cannot afford to purchase any other dishwashers, especially from GE. We have been told that we qualify for no "rebate" on other manufacturers' purchase unless we first furnish GE with the sales receipt for that purchase.
We were wondering if the other three million dishwasher owners are experiencing the same type of runaround and limited repair/replacement options that we are given.
If so, we feel this should be brought to other consumers attention. We are confused by their use of the word "recall." We understand a recall to be where the company who manufactured the faulty product would repair or replace the unit being recalled. How can they call this a "recall" when they are either forcing the consumer to by another GE product, which at this point we have absolutely no faith in, or take a chance of the product catching fire and burning down our home(s)?
When we had the problem with the refrigertor(s), we were not happy with the resolution. ow we seem to be facing the problem again with another GE product that the company will not stand behind, and are force feeding us options that only benefit GE.
Thomas of Alexandria is one of those three million dishwasher owners. He got a new GE dishwasher under the rebate/recall program and does he like it? Oh no, he does not:
I bought a GE Profile Performance dishwasher through Sears the day following the recall announcement. The old GE worked fine; but the new unit has a defective pump and must be completely replaced. The installer told me that he experienced the same problem with two GE units the previous day.
I have a brand new dead dishwasher in my kitchen which will probably be replaced with something other than a GE product. For now I am washing dishes by hand.
James of Port Charlotte, FL (8/27/02):
I was sent a form by GE regarding our dishwasher, it stated "you must discontinue use and replace it as soon as possible". To take advantage of the this notice we followed the instructions and purchased a new GE dishwasher to qualify with the $75 rebate offer. All required documents were mailed 11 Mar 02. We have not had any response to this, and the phone number for this program is no longer in service. Where is our $75 rebate?
We purchased a GE brand dishwasher to conform to the terms specified in the GE Recall form sent to us. We did not consider other brands because of the rebate offer. I expect GE to honor their own offer and send my $75 rebate.
Thomas of Alexandria, VA, writes:
I bought a GE Profile Performance dishwasher through Sears the day following the recall announcement. The old GE worked fine, but the new unit has a deffective pump and must be completely replaced. The installer told me that he experienced the same problem with two GE units the previous day.
I have a brand new dead dishwasher in my kitchen which will probably be replaced with something other than a GE product. For now I am washing dishes by hand.
Debra of Slippery Rock, PA (10/20/01):
I purchased a new "double wide" mobile home, complete with all new "upgraded" GE appliances in November of 1999. Shortly after I started to use my dishwasher, it quit working. A GE service man came out and said that it was a problem in the electrical wiring. He fixed it. Then in March of 2001 in quit working again. I called the service center and was told that they could not come out unless I could pay the fee of $59.00. They said to have a electrician look at it if I thought it was an electrical problem, so I did. It was indeed a problem with the wiring again. But, when I called back to tell them that it really was the wiring, they said that they would have to diagnose the problem themselves and that I would still have to pay them the $59.00 just to come out here and then whatever the parts and labor cost. I cannot afford this!
Also, my oven just also quit working and I was told the same thing again, that it would cost me the $59.00 for them to come out and look at it. Nothing is covered by warranty. That's $118.00 for them to just look at my appliances. I upgraded because I thought if I did, I would not have these problems. Now the tell me I can buy more warranties! But, not until after I pay them to fix what is broken. I will never deal with GE again as long as I live. Everything I have is GE and all less than 2 years old and it's all JUNK. They won;t do anything about it and have no consideration for the fact that I am disabled and cannot afford all there stupid extra charges. Maybe they shouldn't have to fix my oven, but they definately should fix my dishwasher since it is a wiring problem. They won't even charge me the $59.00 to look at both appliances. I have to pay that amount apiece!
It is very hard for me to wash dishes, becasue of the injuries I have. My neck has been broken and I have numerous other problems, including anemia, chronic pain and I cannot do much with my hands. Sometimes it takes me a whole day just to do a sink full of dishes. Now, I have no oven to cook in either and the holidays are coming up and my children will be here with their families and I will have to take everything over to the neighbors and cook it in there oven. I can hardly even pick up a roasting pan with a turkey or something in it. If I could at least get my dishwasher fixed it would help so much. I only receive a little over $500.00 a month and my mortage is $367 a month. So, I really cannot afford to pay someone to fix this stuff.
Ilona of Brooklyn, NY (6/25/01):
My GE dishwasher stopped working all of a sudden. The electricity was connected and no buttons would light up to start the machine. We called repair and told them that it would not start and they said they would send a repairman to fix it. This began sometime in May. My boyfriend, Sheldon, took off the day from work to wait for the repairman. The appointment was scheduled between 9-1 on a weekday. As the time got closer to 1 and no one called or came, Sheldon called GE and they had the repairman call him. The repairman asked what the problem was and Sheldon told him. The repairman said it was the control panel. Sheldon said how do you know without even looking at the machine? The repairman was very abrupt and said that was the problem and he refused to come over to look at it and that he would tell GE to order the part.
So Sheldon lost one day from work. Meanwhile, we had to wait for the parts. About two weeks later, I got a "voice mail" at home telling me our service call was cancelled because the part never came in yet. The only problem was "we had no service call scheduled." No one ever called me to schedule an appointment and it was broken before I even knew about it. We called them back and they said the part would be in that coming Wednesday and we scheduled another appointment for the following Saturday. A repairman finally showed up (Lucien) and installed two parts. He pressed a button and the water ran and I thought the machine was OK. He left and I didn't try to use the machine till that evening. There was a light blinking (which the repairman didn't notice) and that's about all it does. It blinks. The dishwasher will not start.
So back to square one. We called GE again and they said it must be a defective part. We scheduled another appointment for Friday, June 22 (on which Sheldon again took the day off from work). He asked for the same repairman but they do not work like that. The scheduled time was between 9 and 1. Ok -- No one ever calls and no one ever shows up. I was on the phone half of the day (from work) with GE and got the runaround by someone with an Indian sounding accent telling me the part wasn't in. Well, why did they schedule an appoint if they didn't have a part? And why didn't they let us know? And why does their automated system tell us that the repair man is schedule to be at our house at any time now? And why did they tell me he is running late and he will contact us? And why did no one contact us? Now they tell me that the part was shipped TO MY HOUSE BY FED EX and I should have it today. What good will that do? Now I have to make another appointment.
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