Gardeners' Choice

I could write a book about Gardener's Choice. The way they treat people is dirty. They think they are so smart. Well I'm about to see what my attorney has to say about them not putting my refund back on my credit card plus they kept the return. I mailed their sunflowers mats back to them on 8-3-11 which were received by them on 8-1-11. I called them and told them I canceled my order the very same day I ordered the mats. I told them the reason, I had read up on them and it says they have to have full sun. I didn't have anywhere to plant them in my yard, the only place I had was some woods in back of my fenced in yard, and I was afraid they wouldn't grow back in a shaded area.

The ad said 'Buy one sunflower mat for $10.00 + $6.95 shipping and get another one for the shipping cost of just $6.95'. Sounded like a good deal to me. My total should have been $23.90. I ordered two mats, one for $10.00 and the other one for $6.95 shipping cost. I know they had to receive them because I had my return address on the package and it would had been returned to me if they did not receive it. I have been trying to talk to them through customer service. I talked to someone, she said my package hadn't been received, just give it about two weeks. Well I did. Time went by, I called again, some man answered and told me he would take care of it.

I said it's been a month now, and he said, "I see your order and I'm taking care of it right now for you." I told him, "Thank you so much. He said it's done and I said thank you. Well, when I got my statement it had Gardener's Choice $47.80 on it. He hadn't taken it off. I called again and asked them when they were going to refund me my money of $47.80. And also told her my balance should have only been $23.90, but you have me down as ordering two sets. But I only ordered one and was to have supposedly got the second one for the price of the shipping cost of $6.95.

Well I said, "All you'll have to do is check with the nursery, they can tell you if they received it or not." She said the nursery was closed and wouldn't open back up until Jan 15th. I called her around 11-25-11. This was going to be almost two months before I could talk to someone again.

I asked her for the nursery number, she said, "This is it". I called Gardener's Choice. I said, "I thought you were separate from the nursery." She said, "We're in the same building." I asked for her name. She said Tesha. I said, "May I have your last name?". She said, "You don't get my last name Mary!", in a hateful tone. I said, "Well, I'll call back in January." We hung up. Since I have almost of my e-mails I sent them trying to work this problem out. Five month's worth. I will pay what I have to pay to let them know, everyone don't like being ripped off. And I'm one of them. Told you I could write a book about them.

I ordered the featured fertilizer, totaling $23 and change. On approximately Aug 25th, I got an order confirmation on but the money was removed from my checking account in Sept and I still do not have any product.

I ordered twelve (12) Empress Royal Trees on June 9th. I paid the order using credit card. On June 23rd, I received three (3) dead stems; not trees, and not the twelve (12) that I ordered. I called the company. Originally, I ordered from Royaltreedeal.com which is now a nonworking website. The dead plants came with name Gardners' Choice on the label.

I called on June 23rd. I was told they don't know how they made the mistake, and would send out my correct order immediately. Here it is, July 21st. A month later, and still no trees. I called them today, July 21st, and the merchant was very rude. I told him that it is now triple digits outside, and most likely the trees wouldn't survive if they did ever decide to send my order. I ask for a refund. When I ask for his name, he hung up on me--very rude company. They got my money, and now are finished with me. It is not fair that companies like this exist, and take advantage of people. Please, do something about them! Thanks! Tonya **

I ordered about $129 in plants. I got an email saying that the plant will be delivered at my house on Saturday. I sat home all day and then on Monday too. No plants. Then I got an email that plants were at the post office. I went there. 1 box of the 2 I was supposed to get was smashed. And all plants were dead with dried out leaves and breaking.

Then came Tuesday and Wednesday. I got the other box that has trees. I put them, and I was watering a lot on all plants. They all looked dead, but Gardeners' Choice said they might still live. Weeks later, they were still all dead. So I called to talk to John, a farmer. He said he would see about getting me a refund. But I still had not heard from him.

I put the dead plants into a mulch pile. They say several places in their catalog: 100% satisfaction and 100% refund. I sent an email, and they said I must send plants back to get refund. Nowhere did they say that before. Plus before I ordered, they said on the phone to just call and they would send new plants or a refund.

Also, my order was short 2 of the items; I ordered a total of 10 plants. I am now out all the plants and having trouble getting a refund. They also charged for insurance of the plants when I ordered. So they are probably collecting from the UPS which was supposed to deliver them to my house and/or from the post office at which UPS took them to and/or their plant insurance company. They are getting the cash. Please help me get my refund.

I purchased two blueberry plants on 09 JAC and they did not grow. My order number is **.

I ordered products from this company, and it took forever to get the products, and they were no good. There were supposed to have been live plants; for instance, I ordered three Crape myrtle trees at $12.95, and they were nothing but dried-up sticks. I have written them and have not received a response from them.

I looked at their site. I probably ran the order for shipping costs, but did not submit it. I was charged for the order anyway. I will try to contact them today. Ever since I started looking into this, I've only seen bad things about this company. If this is true they should be shut down.

I purchased 9 different plants from the catalog of Gardeners Choice in the latter part of February. After I had purchased the plants, I was told by Deborah that they would not be delivered until the end of March. I pointed out that we often will have 100 degree temperatures in late March and April and the way to get a head start on young plants is to have them in the ground by early March. I discussed this with the person who took my order, but she was adamant that no changes could be made.They advertised a tomato/potato plant which I thought was unique and I had already ordered the plants. I thought maybe they would send my order March 11 which they say is the earliest they could send plants to California. Arizona is treated the same as California for when they send plants the earliest.

I wrote a letter to the address on their catalog explaining the situation and noting that I was not happy with the treatment I received upon my order. It seemed it was not an unreasonable request to see that my plants were shipped to Arizona as soon as possible or even a little sooner. When I had not received anything by March 16 (after our first 100 degree day), I called customer service who turned out to be the same Deborah that took my initial order. They do not have an 800 number and I was on hold 10 minutes. I tried to explain that I had not received my plants and asked if there's anyway my order could be expedited.She was adamant saying she would not do anything more and would not allow me to speak to a supervisor. I informed her that I had written a letter about the matter and she said they never received the letter(which had complained about her).

This person was representing Gardeners Choice and had few skills of a good customer representative. If I were the CEO, she would not be representing my company to the public. When I checked the website, I saw there were other complaints. I suggest they find someone better at customer service, figure out someway of getting their plants to Arizona earlier and get an 800 number. It makes we wonder if these people are legitimate or just poor business people. I want my plants ASAP and no charges for the plants. I would gladly pay for the plants if I received a letter saying Deborah no longer works for Gardeners Choice.

My plants arrived in an unmarked package. I ordered off the fantastic TV commercials here on Toronto TV. I order their colossal tomato plants as well as blueberry plants. I couldn't believe when I opened the packages to find crumby little peat pots with dirt and seeds only, and dwarf, half dead blueberry plants. My credit card was billed over $60. How could I be such a schmuck to have bought into this scam? There was one pot only that germinated a tiny thread-like plant that promptly keeled over. I was immediately suspicious as there was no contact info or return address on the packages. I'm out $60 plus but it's more a pride thing. If you start a class action lawsuit, count me in. I have ticked the do not contact, as I wouldn't pursue this alone but certainly would in a group.

Ordered 3 giant trees/3 big earlies tomato plants as advertised on television. I received a six pack of dirt and 6 seeds which weighed about 6 ozs. Two seeds sprouted to about 1/2 inch. This cost me $25.90. I wish I had read reviews first. It's outrageous that they get away with this. I hope this helps someone else decide not to order through this company.

I ordered blueberries from Blueberry Giant. I believe I got 2 free if I ordered extra. After putting my order in on their website, I was inundated with many more advertisements. In frustration, I canceled my order (or so I thought)and assumed it went through as I did not receive verification of my order. 4 days later I received an email thanking me for my order. I received dead plants with one scrawny survivor but have yet to see any new growth on it. What upset me the most is that they charged me $23.00 for shipping and handling for 3 1/2 crappy plants. If not satisfied, I could return them minus the s&h. Not worth it, but I'll never do business with them again.

I ordered 2 tree tomato plants from Gardners Choice. Several months later I did get 2 very tiny plants. They have grown into huge tomato plants BUT almost no tomatoes. One has had 1 tomato and the other 3 tomatoes. What a dud of a plant. I have spent lots of time feeding and watering and proping the huge branches up with almost no return. I won't order anything else from Gardners Choice.

I bought 3 little giant blueberry bushes and was supposed to get 3 free as advertised on tv, also ordered 3 blackberry bushes. I got 3 blackberry and 3 blueberry plants I think. They was just little sticks that was all dead no green in them and the plant was all brittle and dried out. I tried to call and email gardners choice and have not talked to or received one email back from them! This is not only false advertisement its mail fraud and internet fraud!

I ordered three cherry hedge plants and six Eskimo raspberries. One cherry hedge plant died and wasn't replaced when requested. The one cherry hedge plant had a handful of peanut-sized cherries the second year. The Eskimo raspberries grew and spread, but as of the second year, there has not been even one berry on the plants (advertisement said there would be berries during three of the four seasons). I've been dissatisfied with both types of plants - false advertising on both accounts! I'd never buy anything from Gardener's Choice again.

I have read the numerous negative reports on this company. I,on the other hand, have been purchasing trees and plants from Gardeners Choice for aproximately 7 yrs. I have ALWAYS had complete satisfaction with their products and contacts. A couple times I had a tree that wasn't growing and they ALWAYS refunded me without question. They have always been helpful with any questions and helpful with suggestions on issues I wasn't sure of.

Thanks for your time.

I went online to purchase tomato plants I saw on tv. The original cost was $10.00 for six tomato plants that turn out to be 8' tall. I thought this was a good deal so I wanted to order 3 sets. I had to give all the info before I saw the order. I went to the next part and put a 2 in the box so I would get a total of 3 sets. I decided as I was on the site to wait till another time to order so I xed out the site. Thought that would end it as I have done that on other sited and the order wouldn't go through. Next day I checked my e-mail and there was my order completed and the cost was $105.80 with shipping. I called them immediately and said don't send me anything and how did the price get so high. Was told too late it's already shipped ans only the first set of tomato plants were $10.00. Other sets were $30.00 apiece. Told them I would send them back and that their website is misleading.

When they came my husband said they were just seeds in dirt. I went to the post office today and was told they had shipped them parcel post but had charged me $35.80 for shipping. Another rip off. I sent the package back to the address it was shipped from, Wallingford, Conn. at a cost of $10.00 priority mail. I am a senior citizen on social security and cannot afford this

On Saturday, April 24, 2010, I went on the Tomato Giant website to order tomatoes (TomatoGiant.com.) The website stated that each set would be $10. I ordered an additional set as well. After going through multiple pages of products, my order was automatically processed with no page to review, check, change or cancel it. I was directed to a page that stated "order confirmed." The order confirmed that my purchase totaled $105.80!

I have tried to contact the company by email and phone multiple times. Both phone customer representatives stated it was not their policy to cancel the order. I also contacted my credit card company to stop payment. My order number is **. This website is extremely deceptive and I see that others have had the same problem. How sad in this day and age when there are so many other things to worry about. Thank you for your help.

The website does not allow consumers to check and confirm that their order is correct prior to making their purchase. After making an initial order, hitting the continue button at the bottom of each page takes you to another page of products, and another, and another. Hoping to eventually get to a confirmation page, I was disappointed when after clicking on, what was impossible for me to know was the very last continue button, which surprisingly produced a receipt for my purchase, without being given an opportunity to double check my order and correct any mistakes (including mistakes in spending more than I wanted to spend). Damages caused: my bank account was overdrawn and I was charged $34 bank fee. I tried to call the customer service number provided, but there is no answer and no way to leave a message.

I ordered $200.00 worth of plants. They were shipped out to us by mail, but I was told they would be shipped out via UPS. I had to pick them up at the post office a day later than they said it would be and half of them were dead and the other half was droopy. I also was shorted 14 plants. I was definitely charged for them. I got in touch with them twice now. The first time they told me that they had not started shipping yet. The next time, I spoke with someone, and they told me my order had been fully shipped with no back orders. But the funny thing is those items aren't even on the packing list but they show them to be shipped already. I would like to have the rest of my order. Plus about half of the plants they sent are dead. They claim to have a 100% money back guarantee. Well, where is it?

I ordered some tomato plants, blue berry bushes, a tree and garden supplies (Non-plant materials). Two weeks after receiving the garden supplies, I contacted Gardeners Choice via e-mail inquiring the status of the plants. I was told that I should receive the plants 7-10 days after receiving the garden supplies. I advised them that I received the garden supplies 2 weeks prior and if they could give me a shipping date of the plants. The response was the order has been processed. I asked what exactly does that mean and why couldn't they give me a shipping date. There was no response. I waited a week and contacted them to cancel the remaining order.

I was told that I would have to refuse the package when it arrived. (Note the plants are now 3 weeks late according to their e-mail). I then advised them that I do not believe the items are being shipped and if they could not give me a shipping date or tracking number, they need to credit my account and if they didn't, I would notify not only my credit card company and have the whole charge disputed, but I would also contact the MI Attorney General's Office, the SC Attorney General's Office and the BBB. The only answer I got back from them to date was that I would still have to refuse the package when it was delivered but they can't prove it was even shipped.

I saw an ad on TV and ordered (all automated] and was charged $43+ for what I thought was a $20 order, without confirmation. It was shipped quickly (in March) for Montana! Thanks a lot! Then half the order was dead and no phone number, billing address, etc.; just a catalog. After several phone calls I finally got a phone number to someone in a packing warehouse that was able to help me (I hope). I still have to pay $43+ (over half is s&h $24). I am not very happy with all involved and will not order off a TV or by computer again. Gardeners' Choice has a lot of nice stuff but if you do your homework you'll find their blueberry tree is really a service berry etc.

This is a letter I sent to Gardener's Choice today, 3-11-2010, after receiving their new catalog yesterday in mail.

"I recently received a catalog from you. Thanks, but no thanks. Last year, I bought $55.89 of items out of your catalog (check **, March 13th, 2009) which included 4 moonflowers, 24 or so Siberian lavenders and 2 small trees. All died. I was given a partial refund back by your company, but still out $20 or so and not a thing to show for it. The problems are several. First, in your catalog, why don't you mention that these are tiny saps or sprouts that will be sent? It is nice to have drawings and photos of what "they will eventually look like" if they survive. But simply lets people know upfront that these are small plants. No one is expecting a 30-foot tree in mail, but would like to know if the item is shipped 2-4 inches.

Second, if you have ever seen the opening scenes of Pet Detective starring Jim Carey where he works for UPS and plays soccer with package. This is basically what UPS did with my package. I receive shipments from all around the world and ship myself weekly by FedEx. However, when I received the box, inside I could not believe Gardener's Choice had shipped live plants like this. There were small root balls with bag and rubber band to hold them. Most of the dirt or filler was scattered all through the box. A number of the plants had broken stems. Most were simply in shock and did not survive the trip. I planted all of them, even ones with broken stems in effort to save or salvage them to no avail. Only moonflowers lived past 1 month.

The lady I contacted at your business was nice and polite, but still does not make up for shoddy shipping and packing nor does it make up for what is not printed in the catalog. While it is nice to see that a dawn redwood is still around after 70 million years, it won't survive a UPS trip from Michigan to Texas in 3-5 days delivery unless packed right. It will be extinct before it gets on plane. You could mention in the catalog that 3-5" tree will be sent, not just one tree $7.98 for instance. It's not business as usual, there is whole website that has spouted up about Gardener's Choice which is sad because I am sure your company does offer some good products. I never saw them. All I got were small tiny plants thrown quickly in box and shipped in shock.

Regardless, please remove my wife's name from your mailing list, your annual catalog is enclosed here, I will gladly pay shipping it back to you due to last time I dealt with your company it was rather unpleasant. Hopefully, this letter will get into the hands of someone at your company that can implement changes into your catalog to show what future customers will receive when ordering, not just pretty photo of huge tree and historical aspect. Hopefully, whoever in charge of shipping can pack live plants better to insure they make it intact to their destination. Thanks for listening."

I ordered a $10.00 Giant Tomato Tree from Gardener's Choice in May of 2009. The company had the gaul to bill my credit card for $61.85. I called my bank and reported this action as fraud and theft. The bank immediatele re-assigned the number on my credit card and put a red flag on the other one.

I tried to call thr company's customer service number. I just got a ringing. No one answered their phone. You can not even talk to these people so they can make things right. Finally I received a little box in the mail from them on May 20th, 2009. I opened it and discovered 10 pods of dirt. I took the box to my local Post Office and had it weighed from their zone to my zone for shipping charges. I was told it only cost around $3.75 to mail the box.

After being charged $61.85 for an order of $10.00, I reported this to the BBB of Michigan. I asked for a resolution of $ $45.00 to my bank account. The BBB number for my complaint is 37016567. On May 20th, 2009, I watered the DIRT and as of June 24th, 2009, Nothing has grown. On June 4th, 2009, Gardener's Choiced responded to the BBB of Western, claiming to have refunded my bank account for the $45.00. As of June 24th, 2009, my banks has yet to recieve the refund.

On May 23rd, 2009, I recieved a "phony" refund reciept in my email box from a person named Starr of NMMM. The represent Gardener's Choice. It shows that they put the $45.00 into my bank account. I copied and faxed this to my bank. They never had any contact with such people or Gardener's Choice.

I was trying to order quick lawn grass seed. My computer was messing up and I kept having to use the back button to try to correct my order. I ended up with 4 orders instead of just the 1 that I wanted. I called within 5 minutes of it happening and their rep said it takes about 24 hours for the orders to get into their system and to call back tomorrow. This was at 6:20PM. I called back at 8:30 the next morning and was told that the orders had already been shipped and I would receive them in 2-3 days. I later got a call from them to confirm my order and I told her the situation. She said to call the customer service number. I got aknowledgement emails at 10:42 that night stating "Your order was received on 06/11/09. And will be shipped to the following address:

You should receive your order within 2 to 3 weeks. To track the status of your order you may go to our Customer Status Web Page at: CUSTOMERSTATUS.COM (it may take a few days for the tracking information to be available on the site)" When I go to that web page there is no record of my order. Since I don't know what to believe: has the order actually shipped? will I receive it in 2-3 days or 2-3 weeks? I will try to call again tomorrow but the only recorse I can see is to refuse the packages and dispute the credit card charges. Where is their common sense? Why would I order 4 small bags and pay 4 times the shipping when I could just order a bigger bag. This is really annoying.

Plants (Tomatoes) were dead when arrived. Charged6.95 to ship then shipped parcel post When you call you are routed around until you get a busy signal. never get to talk to anyone. Don't do business with this company I'm out 15.93 including shipping

we ordered pampas plume and it was dead when we received it,creeping thyme and when we received it it was dead jumbo green asparagus it was dead, healthy kick tomatoes and they where dead they did send a second set and they where dead to that was $65.00 and we don't like throughing money away like that

I ordered one product whitch was grassseed and they decided to take it upon themselves to charge my credit card that product which was correct then charged me for other products that i never ordered totaling of 257.00 dollors and i still haven't recieved either and its been a month now. there customer service is a joke. they basically laughed in my face and told me that i did order these product and i will get my money back when i give them there product back. they cost me alot of moneys in overdraft fees and the agreevation of the whole incident

NEVER AGAIN WILL I ORDER FROM THIS COMPANY.

8 Plants did not survive thru shipment. Returned all remains of such for credit or replacement. Returned 4/23/09 have not heard or received any credit or replacement as of this date. Received very poorly grown plants. Only a few survived and are still very small as of this date.

I ordered their giant tree tomatoes on January 30 in time for Spring for $13.98. I received my order in March - four seedling containers in one box. As per instructions, I placed these on a window sill out of the cold and used a spray water bottle to wet the soil. Two seedlings germinated - one with leaves and the other without. The seedling without leaves then died. The remaining two containers did not germinate. The only seedling that germinated has very slowly produced more leaves and so I transferred it to a larger pot.

Then I emailed again informing them that I had lodged a complaint with Consumer Services. That produced an email response informing me that I would receive a full refund in three weeks. I got the refund last week! Meanwhile the one plant is about five inches high and growing very slowly outside - maybe I will get tomatoes by Christmas!

I placed an ord, on 051509, and have tried repeatly, to use their sign in page. I have been using the info they requested, order number, name, address, email address, and it always says "unable to sign in." Cust svc is down. I have requested they cancel my small order, because, I refuse to do business with anyone, I cannot contact, or check on an ord. It seems to me, if you are a valid company, your cust's would be able to contact you, even if just through email. I sent an email, requesting they cancel the order three days ago, I still have not had a response.

I have e-mailed them three times about my order. They have an order from last year on my list to be shipped again this year I did not reorder this item. I cant get threw to call them I am on hold for hours. to complain. nobody will get bck to me. I have been trying since april and it is six weeks later. good customer service I think not.

Expected plants as they advertised got jiffy pots don't even know if theres seeds in them. Part of potting they used was out of jiffy pots. total waste of 21.90. They don't answer phone or respond to emails

My invoice indicates I was charged for them.

I called the number on the catalog to speak with someone today. I picked option 2 and then option 0 for a representative. I only got through to someone once after being on hold for 17 minutes.Her name was Erin. she said I needed to call customer service, but she couldn't/wouldn't transfer me to anyone else. After that I was disconnect each time I tried to reach customer service.

This happened at leat 8 time. I finally got to a live person and she said she was not customer service and I would have to call customer service. She couldn't transfer me to them. I never got through to customer service. I was charged 19.98 for the product plus whatever shipping charges I paid.

Ordered a tree, sent a check b ut NEVER received it! Want my money or tree!

I placxed an order in the amount of $208.15. Have not received everything they said was in the package.On most of the different plants they shorted me by a few plants on almost all of them. That I wasnt going to complain about but they charged me for two Eskimo Rasperry plants that they didnt send at all. Have spent HOURS trying to reach someone and when I finally spoke to someone she said she couldnt help me but would have someone call me.,That was over a week ago.Have tried for 2 hours tonight to reach coutamer service online. What a joke.

Luckily just a little money.

I ordered tomato plants some time ago and I received them some of them was broken about ten of them.

I called the no. on the magazine and when it tells you to punch customer service it gives you a busy signal.

Advertisement on TV for Big Early Hybrid Tomato Plants to bloom by July 4th and for Giant Tree Tomato which was supposed to produce bushels of tomatoes. I ordered by phone first the computer would not shut up and let me finish but kept trying to sell more, finally I hung up. The tomatoe plants and the charge for same arrived. The tomatoe plants are dead and even if they were not they look like weeds not like tomatoe plants and I will never again use this company for anything.

order placed mar 21 2009. received one item #V30010-6 Giant Tree Tomato thru the postal system on 8 apr 09 and all 6 plants were dead. To long in transit. all dried up. nothing left to look at. not worth 41cents to send back. talked to customer svc and they told me to contact you with my complaint. all I want is 6 new tomato plants and they want to make a big deal out of it. would you please just tell someone to re-send them out again.

15.00 don't seem like much, but when your on disability and a veteran, every dollar helps. thanks for your time. I appreciate the help.

Ordered giant tomato plants, received tiny Jiffy Pots alegedly with seeds.

Economic damage: Plants have greater value than seeds. Tomatos grown from established plant might have been worth the $21 but tiny Jiffy Pots with seeds are worth penny's, not dollars. This is fraud. This is class action material.

i have ordered from this company before and never had a problem however i was worried after reading all the negative comments- i ordered anyway and much to my delight, my order was filled and sent in record time - i will not hesitate to order from them again

I called before I ordered some trees and they told me they were 2-4 foot tall and when I got them they were about 1 inch tall, brown leaves, and the leaves were falling off. I have tried to call and call and keep getting cut off when I push the button to talk to customer service. I have also emailed these people with no response. Very disappointing!

Ordered T80020 2Weeping Pink Cherry tree's @$6.98 ea. E20701Shade Master grass seed 400 Sq.@ 12.98 -- G40010---1 (not 2 ) 8oz. Super Grow @$9.98For total of $21.96 +$6.95 S&H &1.00 insured delivery. Total amount $29.91 I received 2 -8oz Super grow. I only ordered 1. Nothing else came. The extra un- ordered super grow was charged to my credit card along with the other orders.

I'm a widow living on Social Security as my only income & can't afford to pay for un-ordered things or pay for things i ordered, but never received.

Tomato plants 1/2 dead and finished dying a week later after transplanting. Ordered a strawberry tree and free seeds should have come with it. I received the seeds for $5.95 plus shipping. It costs them .79 to ship each package and they charged $7.95. I have been gardening for 50 years. This company is a total rip-off. Can't get anyone in customer service, the phone disconnects. Can you please check on this company? They advertise through newspapers and magazines as well as the internet.

My order was $33.89. I planned on having these tomatoes for canning for a yearly food supply..they are dead. What a dissapointment! Now have to buy more plants.

They sent plants to early for my area. When planted they died. I tried calling costmer service and keep getting hung up on.

I have ordered a plants and I have paid at about $45.00 for that.they charged my credit card on March 13th of 2009 and I never received the plants until today, which is 04/07/2009. I called them several times to see what happend with my order, one time I was waiting at about 45 minutes for option 2, which is to check the status of you order. After finally I have been conected they told me that they dont know and the customer service agent will call me back with the result.They never did.I called back next week and the week after and several times the phone get disconected. This is scam, and someone suppossed to do something.

The tomato plants that I have ordered I couldnt plant as the temparature was ready and now it is getting to late, because temparature is at about 75-80.

I order a Weeping Japanese Maple in February of 2009 and acording to my charge card the tree was apid for and I have not recieved it yet. I wrote them an email two weeks ago stating that they told me the tree would be mailed out two weeks after that email. It has been a month and I still am waiting for this tree. I have also tried to contact them by phone and get cut off everytime. The tree cost $7.98 plus all shipping and handling, which came to $15.72.

I would either like this tree ASAP or my credit card credited. My order # 241218 Part #: T20703-1 Manufacturer Part #: T20703 (Qty: 1 x $7.98) This is how my printed recipt reads. I have tried to check my order status by their means and it will not go through. It keepsd telling me it taks too long to get through, and shuts down. I would appreciate any help in dealing with this company. I am very unhappy with them as I see from other coments, there are lots of complaints.

Frustration and Anxiety about be taken.

Order for misc. plants placed on 2/12/09. The temp. was in the 70's. I made numerous efforts to communicate with the co. without results. The telephone system is a joke. A complete waste of my time and effort.

The temp. is now in the mid 80's and is to hot to begin planting especially tomatoes and the like. They will fry, if they even arrive alive. You can bet that I will never patronize Gardeners again.

We placed an order for 3 tomato trees and we were also to get 3 big Early's. this company has tried to sign us up with the good fun club. so please every one watch your accounts for this extra charge that will be taken out once a month. I have tried to call this company but i always get disconnected this is just wrong so please stop this company from all of this scams. We got the products from this company but, well they were plants that we ordered and well we got 6 little cardboard containers that are seed but, don't know if it well ever grow and we were told that we would receive live plants and not seeds. even in the book the send you to order more say Plants Not Seeds well this is not true.

This company needs to be held accountable for there actions and should refund all money to every unhappy customer! Once again beware of the fun club that may debit you account and you wont even know it until it is too late. Thank you for your time and want to say good luck to every one dealing with this head ache.

I ordered Tomato plants through their web site in January. It is past planting season and I never recieved plants. Their web site does not let (request times-out) check status of order. Their telephone simply disconnects. When contacted through e-mail to cancel the order, they claimed it has been shipped! Further e-mails to obtain shipping details (date, tracking #) went unanswered.

My order total was approx. $25. More than dollar amount, I lost the planting window this season.

Placed 2 orders this winter for spring delivery--shipping charges were $7.95 for each order. Rec'vd 2 boxes with one small item from each order and was charged (on my Amex # given at time of original orders) $9.95 and $8.95 for shipping these items--which did not have to be shipped until planting time with the remainder of my orders. Their web sites states the $7.95 shipping cost for orders of my order size and that is stated on my original invoice.

I have tried many times to contact cust service through their website--always get a timed out message. Have called customer service 5 times--disconnected when I dial 2 as directed. Tried to get through to sales--was told to press 2 for customer service, then tried again this morning and held 8 minutes for an operator and finally gave up.

about 4 yearsago i bought 2 tomato trees. the trees they sent me were dead i called to complaine about it they said they coulded help me it was over a year.the new problem i'm having with them is when i try to contact them about my new order byi always get discontted or they don't reply to emails.i got 1 email asking for my complete adress & to send it along withe email they sent me but that was ov er 3 weeks ago. haven't heard from them since then. this is not right i am very upset.

I ordered 4Amazing 8 ft Tomato tree plants. What I recieved was 4 tiny pots with dirt in them. I am assuming there are supposed to be a seed in each pot but I ordered PLANTS. You telling me I paid $14 for 4 tomato seeds. This is an outrage.

I had placed an order on line for 3 topsy turvy tomato plants. also ordering other tomato plants as well as pepper plant. to my surprise at checkout the total came to $167+. I immediately checked to see if there was a number on the site. N/A. there was no confirmation e-mail sent to my account. When receiving my package it was a box of planting pots filled with what I assume to be the seedlings for the other plants. more than what I had intended to order.

the topsy turvy plants were not in the box. on the label outside of the box it states depending on your order size-this may be a partial shipment. in the box was no invoice. upon further investigation I see there has been many problems with this particular company. My credit card charge for the month of March is $149.91 under Giant Tomato Tree. #30866-5182290. in all fairness, it is too early to tell if the plants will not survive

money that seems to have been thrown away

I ordered 3 cherry hedge N28125 these were ordered on 03/03/2009 check was cashed and we have not received the 3 plants that we have ordered from this company, last year we ordered two tomatoe plants the hanging kind and never received them but this year we were not going to just let thid go by and not say anything, would love to get our hedge. I would greatly appreciate this if you could help me out in getting my cherry hedge. Thank you

I ordered two tomato tree plants and just received two peat pots with a tomato seed in each. This is not what I ordered and I have tried to call a number of times, have held on several times and then was cut off with out talking to any one.

Not a big cost but just very frustrating that a company would not send right merchandise and then not answer phone when you have a complaint

I placed an order for $27.47 through the mail using a money order and never heard anything back from the company. I usually double check things, so I called the Money Gram and they said that the money order had indeed been cashed, so I looked on the internet and found this website where everyone said they didn't get their order. I immediately went to the Gardener's Choice website and got their phone number and called them.

They said that they did get my order and it was to be shipped in April (appropriate shipping time for my zone).

ordered 3 giant tree tomatoes check was cashed,but didn't received the plants. wrote,called, nothing is working. scamed ripped off,worst customer service i've ever seen. continue to sent me new 2009 catalog I don't understand how this company can get away with it. Can state of Michi prosecute this company? How I wish I have read the complaints prior I purchased it.I was shocked by the hundred of complaints report against the company.

wasted my money, times, and completely lost comfidence on all mail orders.I hope the goverment would take legal action against this company. Put it to the end, once for good.

First of all i call,then told to write a letter at the end of year to say that my order did not live. I have not hear from them as of today 02-16-09.Would like replacement please.

Giant Blueberries,n28085,Strawberry tree T20501.Not sure of told order,sent paper work with letter.

Received from my son as a gift: Three giant tomato trees. Cost about $12.00. I did recive three small tomato trees intact. One was completely dead. Two others did survuve.

Planted the remaining two trees. They grew to four feet, and then died overnight. Turned brown in 48 hours. False advertising to grow to eight feet. RTheir growth rate are false. Why doesn't the state opf Michigan prosecute this copmpany?

ordered one royal paulownia tree, said to grow 10 feet a year, 3yrs only 2 feet. they are hard people to get up with.

In February 2008, I ordered $45.90 plus shipping $9.95 totaling $53.83 of plants from gardners choice thru a catalog. I planted the plants as directed even though they looked dry to me. Within one week they were DEAD. I wrote to the company in March 2008 and asked them to honor their satisfaction gurantee and send me another order of healthier plants. They also advertise that they would sned the plants when they are safe to plant. Not tru as we had two more frosts after I planted the plants.

I did not hear from gardners Choice so I wrote to them again in June 2008. No response again. At this time my Father got terminally il and just passed away in Sept. 2008. gardners Choice was put on the back burner. How does this comapny get away with all of the complaints posted? Doesn't anybody care anymore and why does the BBB and the licensing dept.do nothing about it?

I would like my full refund refunded to me with the S&H fee included. I would also like to get some extra monies from this company for all of my labor and the water used. Another $50.00 would be sufficient.

I did not hear from gardners Choice so I wrote to them again in June 2008. No response again.

At this time my Father got terminally il and just passed away in Sept. 2008. gardners Choice was put on the back burner.

How does this comapny get away with all of the complaints posted? Doesn't anybody care anymore and why does the BBB and the licensing dept.do nothing about it?

Placed below order and planted when received. Since June still waiting for indoor tomatoes. No signs yet. Claims to produce tomatoes INSIDE! RIGHT! This plant in in full sunny spot and is watered as needed because it sits right in front of MY VIEW every morning in front of my home office! Yep still nothing.

Rainbow Peppers? 5 plants ONLY produced PURPLE PEPPERS the entire summers. I sent email with this complaint and also advised I have been planting since I was three so I know HOW TO PLANT! Indoor Tomatoes (3 Plants) 3 Plants for $4.98; Rainbow Bell Peppers (5 Plants) 5 Plants for $6.98

Because of all of the cases of salmonella this year, people dont and are afraid to buy anything in stores. I decided this year to grow organically. My family consumers alot of tomatoes and peppers all year round. Sorry to have companys advertise for items and get other results.

We ordered tomato plants. What we received were supposedly pre-planted seeds. We followed the instructions included with them. The seeds never even sprouted.

order 3 GT and 3BE s-pot Giant Tomato Tree. The order was suppose to be around 50.00. There was 1100.00 deducted from my credit card. I never received the merchandise. I received a card saying it was going to be late, now I realize it was a stall tactic to steal from as many as possible before they disappeared.

Bad credit rating on my credit card.

order product I received a conirmation email and have not received product and I can not contact them trought thier website to check on my shipping information. I'm out 30 dollars but I have read on the internet where they have done this they have done this to numerous customers

I noticed a charge on my Discover Card 7/01/08 amount $33.85 from Gardners Choice Hartford, Mi. I'm NOT a gardner -called Discover and contested charge 7/6/08 they implemented a temporary credit pending investigation. On 7/18/08 I received a package from Gardners Choice and promply called Discover Card to question their credit and investigation. I was instructed by their investigation section to return the package unopened with delivery confirmation. This I did on 7/24/08 AM. The reason for the delay was my family was on a week trip and didn't receive mail until 7/23/08. Cost to return box was $7.40 Zone 4 priority mail with delivery confirmation

My personal investigation on the internet leads me to believe this company regularly uses fradulent methods to extract money from unsuspecting citizens and their practice should be brought to an end. My choice was to pay for something I didn't order or pay to return it...without any other choice. Discover indicated the return must be made or they could not honor any credit to my account. So I loose in either case. Unfair!

I saw an ad on TV in Early June 2008 for super grass seed used to patch bald spots on your lawn. I called to or the $19.95 order and kept being put through a menuing system (after I placed my order) asking if I wanted to buy this and that and I kept pressing no, no, no. I was on my cell phone and it got the the point that I was using up my minutes so I just ended the call thinking that I will just forget this order.

A month later, I see that my debit card was charged $67.70 for what! I still do not have my grass seed and can reach no one because all I get is a busy signal regardless if I push the customer service button or the order line button. I am angry and am not sure what to do. I will call my bank to contest this purchase since it went through the Visa portion of my bank card. Do or buy from Gardener's Choice from the TV or anywhere else for that matter.

I am stick with trying to get my card credited but I cannot reach anyone by phone and did not get a mailing address from the TV add.

They rarely answer their phone (Customer Service never answers),and if they don't hang up, you're still paying a bundle because it's a 269# and not an 800#. They also do not respond to letters (in 2 month's time) and do not honor their warranties. I ordered tree tomatoes, a Royal Paulownia tree,lavender, and a variety of exotic tomatoes. They all arrived in terrible shape, month's late from when I requested them ( have a home - greenhouse), and several died.

Also, I ordered plants and they sent seeds on one occasion. Gardener's Choice wouln't respond or even discuss replacing the plants, refunding my money, or making good on their promises / warranties. Their real specialty is ignoring customers after taking their money. Where is the govt./law/legal protection for the consumer ? They should not be allowed to continue to operate in this fashion without severe penalties!

Not counting my wasted time (hrs, wks, mos) or phone charges (approx. $6)/postage ...I did about $69 in orders this Feb. 08 with them (of which $29 should be refunded).

Ordered tree tomatoes. They grew to 1 then stopped. Fertelized them but died anyway. Ordered a Fruitsalad tree. It arrived dead and broken off at tap root. Planted it anyway. It is still dead 3 months later. Ordered grass seed. It looked like floor sweepings. Planted it anyway. A total of 5 sq feet all together grew to 1 and stopped, now dieing. Order 100 Blue star vinca. They arrive bundled, no dirt, and dead. I planted all 100 and they are still dead.

DiscoverCard got involved with me but Gardners Choice refused to give them any answers of any use. It took about 40 - 50 attempts to call them and they said I had been credited and they could not discuss it with me any longer. They lied. I contacted the BBB and they have been working on it but so far Gardners Choice responds to their inquiries but with nothing of any use. They owe me over $100.00 and just play the game they know best, and it isn't plants. Their specialty is getting your money and keeping it. Any type of warranty is a joke to them.

Digging, watering, preparing soil for seed, trees, and 100 vines to no avail.

We saw an add on TV for grass seed, called and got an automated ordering system. We ordered 1 bag of seed at 19.99. Three weeks later, my credit card was charged 127.00 and no seed have arrived. That is over a $100.00 extra that was charged and nothing has been delivered. You can not get in touch with anyone.

We have called out credit card (which is our bank card) and we must fill out an affidavit and mail it back in order for them to even look at the complaint. Furthermore, once we do this they will cancel our cards. We have just transferred a large amount of money into this account for vacation and now have no card to access it by

I placed an order through an 800 number on Thursday 5/29/08 for Quick Grass Patch. I had to give an email address for confirmation of the order. Their web site indicates a limited time offer from Gardeners' Choice. As of today I haven't received any confirmation of any order or the orde and there is no way to get in touch with them. All phone numbers either ring busy all day or you finally get a recording. I have sent 3 emails to them but haven't received a response.

I saw a nice add on TV, one pound of grass seed for $19.99 and I ordered some. They charged me $574.40 to my credit card. I tried to call them to clarify and just like you said, the phone was alway bussy. there is no customer service, no thing. Hey you! That a rip off... I hope people out there don't make the same mistake like I did.

It is really stressful and irritating. I ended up in spending hours to call them, to call the FBI, writing letters, calling my credit company, look up the internet etc.

I saw a nice add on TV, one pound of grass seed for $19.99 and I ordered some. They charged me $574.40 to my credit card. I tried to call them to clarify and just like said, the phone was alway bussy. there is no customer service, no thing. That a rip off... I hope people out there don't make the same mistake like I did.

It is really stressful and irritating. I ended up spending hours to call them, to call the FBI, writing letters, calling my credit company, look up the internet etc. Every body stay away from Gardeners choice.

I saw a tv comercial of gardeners choice and order 10 pound of grass seed for 49.99. They charged 570.40 and I never get even one seed

I kept seeing the hanging tomatoes advertised on television and decided to order. This was in May. I charged them to my bank debit card, which cleared on May 3,2008. I have never received anything from this company and when I finally found their website and called today, I got a recording to press 1 to place an order and 2 for customer service. I pressed 2 and got dead air.

I called back and prssed 1 and got nothing also. Why are these people still allowed to buy tv advertising time? The complaints I found go back several year. Does the FCC do anything to regulate these scams?

I have been duped out of $21.90 and since I am 68 years old and live on a fixed income, I'm very angry!

I purchased 100 Strawberys and after a long wait I recieved only 50 and out of the 50 only 20 would grow. I sent back per the dirctions with the orginal receipt and that was the last time I have heard from them. It is impossibel to contact them and they either went out of business or just do not want to respond.

I am out of 30.00 dollars.

I ordered grass seed from Gardeners Choice on 5/30/08. They billed my credit card but have not sent my order. They do not respond to telephone or email inquires.

I have since found out that there are over 200 complaints against this company in the last two years. They take peoples money and never send the goods.

I am out $35.00 but i am just one of hundreds of people cheated by Gardeners Choice.

I spent $50.00 excpecting to get tomatoes, not realizing that they were sending me a few packets of seeds. so far, I have about 6 seeds that have blossemed.

Why wasn't I told that I was receiving seeds instead of plants? Do you or they really believe that I would pay that much money for some seeds? I don't believe that the advertising was clear. I am not a fool, and I would never have payed that much money for seeds.

ordered grass seed on 04/21/08 was billed 33.85 on 05/21/08 said product was supposedly shipped same day with expected delivery between 05/31/08 and 06/04/08 have received nothing after numerous e-mails which resulted in no response have no option other than this

just feel ripped off with no recourse and want some kind of response from this most incompetent of online services

i ordered what was supposed to be 6 tomatoe trees live plants . i got 6 little tiny paper cups with dirt. i tried to call for months know. only get a busy signal . also have e-mailed several times no response. the order line goes threw but they wont help . they said just keep calling customer service. scam! scam! they scamed me

I order tomato trees from this company. What I receive was seeds. The seeds did not grow to plants. When they say trees how can this apply to be trees/? I think MI. grower are a little short on brains not to know a seed froma tree!

Ordered two topsy-turvey tomatoe plant holder, in April,2008. Gardeners' choice cash my check by end of month. It's now end of June and no one answers e-mail and there is no phone number to call. I'm out $30.00. I'm not rich by any means and $30.00 is a lot of money to me. It's sad that people can send out a book with all these item to pick from and cash your check and not send you back any product. Never again, I will buy from some one local.

I ordered 2 Topsy Turvy Tomato planters on APril 20, 2008 and have not heard anything from them so far. Have they gone out of business or something? No one answers the phone either. Thank you

I paid (per credit card) 19.98 pluse 5.95 for shipping and $1.00 for insurance. Have not received the bags or refund or any response to emails or phone calls to this company.

Seeing an advetisement on TV, that was selling tomatoe plants, I called in my credit card # and ordered some plants. All i got in the mai, was a few seeds that they told me to grow, I feel that this was a big rip off to the customers, Where can i go to get a refund?

I was charged over $15,00 for a few seeds.

ordered there 19.99 grass, and was billed 67.70. of course they will not answer your e mail or your phone calls, called my credit card company and make the complaint, right now my credit is tempory in while fighting them to get it back, sent the grass back, two bags of it, there was no paper work with this at all, nothing when i received it. lets see, can i call this fraud, extortion, rackaterying, scam, or what, this place needs to be closed down permanently

Places an order on April 17/2008. Was short shipped two items referred to as P 90050 (6each) and N60010 (1each. No one will answer this telephone number as I have tried many many times.

They owe me the plants or $25.96 the value of the two items.

in mid april i ordered a royal Paulownia tree, it was shipped , but died a week later At the same time i ordered 2 tree tomatoe plants And they were never shipped

My order was processed and confirmed in May for grass seed and weed killer. I was charged $43.80 change on May 22nd. It is June 09, 2008 and my order still hasn't been received. I called the parent company Lipenwald and complained. The customer service rep said he will call me back to resolve the issue. I sent Gardeners choice an email regarding the issue so hopefully a response will be granted.

May 5, 2008 I placed an order for a Topsy Turvy Tomato Planter manufacturer part. I have not received my order, or make contact with them by phone or e-mail.

I gave them personal credit information for this order, and now beleive that this is a an online scam company.

I purchesed a Set of 3 Giant Tree Tomatoes (plus $5.95 shipping) & FREE Set of 3 Big Earlys (plus $5.95 shipping) Part#: XV20702 Manufacturer Part#: XV20702 I recieved 6 peat pots not 6 plants. I believe this to be false advertising and have emailed the address that you provided.

i orderd tom. plants they took 51.90 out of my checking account and wont answer my calls and i didnt even get my tom. plants.

I placed an order with Gardeners' Choice PO Box 8000, Hartford MI 49057 on 5/11/08. My credit card was charged in full amount $35.87 but on 5/31/08 I received incomplete order. I didn't receive 3 plants.

All other parts of order received in dry condition.They are almost dead. I called to the customer service numerous time every day. Nobody pick up a phone, the voice mailbox is full or busy signal. Three e-mails not responds.

Ordered plants on April 23. Received nothing. Complained to website customer service who replied saying that they were waiting for some plants to come in so that they could send them. Have written back several times; heard nothing. Now June 3 and no plants. I wrote again today and advised if I hear nothing by COB today I will contact credit card company and dispute the order. Worst customer service I've ever seen. Wish I would've seen all the complaints about this company online first.

Isent an order into this co. mrch 14,20008. They cashed my check and it came out of my account April 1, 2008.It was for$35.63. I have called several times and get busy signals, so I wrote them a letter. I then recieved 6 of the tomato plants of which 3 were dead.

I then wrote another letter telling them that and wondered why I have not yet recieved the 2 upsidedown tomato planters. I have heard nothing from them. I am beginning to give up on them and believe me I have lost faith in magazine ordering.Thank you for listening.

I placed an order for tomato plants and fertilizer. I received the tomato plants almost 2 weeks ago. I have yet to receive the fertilizer. I have tried calling and emailing but haven't gotten any response. I can't get through on the phone and they won't reply to the emails. It was only $12.97, but that's money that I didn't get a product for.

That money could have put food on the table for my family or I could have purchased the fertilizer locally and received the product. I think they should be made to pay for their damages.

I ordered what I thought were 6 large tomato plants via phone from a tv ad. I received 6 little plastic pots, a bag of dirt, and 2 packages of seeds, one of which contained only 5 seeds, the other had maybe 12 seeds in it. This is not what was portrayed on the tv ad or I would not have ordered them. Plus they were received by me in mid-May which does not allow enough time for them to produce tomatoes even if they were to grow in ideal conditions. In addition to this ,2 out of the 6 pots that I planted have not grown anything--and I am not a novice gardener! This was clearly a misrepresentation of the product and a total scam! And I was charged $21.90 for this.

One other thing was curious to me--when I called to place my order, which was all done via computer, I was asked to purchase numerous other items, some related to gardening, others not. There were times during the exchange when I was made to feel that I really didn't have a choice, but if you said no at least 5-6 times, they finally moved on to another item. I wonder if I had ordered enough of the other items offered if I would have been sent the actual tomato plants that they advertised on tv?

I paid $21.90 for something that would otherwise have cost me probably under $5 and for which I have absolutely no use as I would not plant tomato plants from seed and if I did it would not be as late as mid-May. Plus, the seeds aren't growing anyway!

Ordered 3 hanging strawberries. It took over 3 weeks for them to arrive and all were dead. Attempts to contact the company for a refund or new plants have gone unanswered. I sent an email today to the address listed on consumeraffairs.com.

I responeded to a TV ad for the Giant tomatoes and the free Early tomotoes in March. I never spoke with a live body over the phone when placing my order. In addition, I ordered 2 bottles of animal repellent that was suggested.

Finally, May 7th, I received the order, to my disappointment, only seeds and a dirt formula that you had to mix.What a joke! I expected to receive live healthy plants.

These seedlings will never produce this late in the season. I have yet to receive the animal repellent. I would like to have a full refund of my $26.00. I have not tried to contact the company yet, but from what I have read, it would just be a waste of time. Looks like I might just be out the money for overpriced seeds !

Ordered plants and everything showed up more than half dead and consequently died regardless of how much water and fertilizer, etc was given to them. Their ads on TV and in newspaper magazines are a total fraud. Wish I had researched the negatives on the internet before investing time and energy in purchasing these items.

i ordered tomato plants. i was charged on my charge card $21.90 and have never received the plants. the order was placed over the phone and i was charged on april 28th. it was a promotion i saw on tv buy three and get 3 free. it was a recording now i can't get a recording if i place an order i get the machine. how can i get a refund or the plants? hope you can help

I was suppose to receive 5 bags of quicklawn from Gardeners' Choice but only received 2. I have been trying to reached them by phone from May 15 until today, May 28 but have had no success in reaching anyone in the customer service department. The line is always busy, from 8:30 until the close of business. Not only does. Gardners' Choice has my money and they have the product that was to be delivered to me. I am left without assistance to resolve my problem.

Purchased tomotoe plants back in March 2008. Have since planted them and followed the directions on the packs, all plants never got started and lost them all....have tried to call company and line is always busy.

We ordered 4 Crepe Mertle trees and when they came they were bare rooted with absolutly no signs of life. The directions said to soak in water over night, then plant. We soaked them over night and planted them the first part of May and as of May 27th they STILL show no signs of life! We have tried to call them, but either get a busy signal or the line goes dead. I can't find an email address to ask about or complain to. We paid $25.91 for apparently 4 dead trees!

Paid for $76.79 of live plants via mail order; ordered on 4/9/08, check cleared my bank account on 4/17/08 only to have the product arrive at my address on 5/22/08 wilted, black, moldy or all the above. Easily 50-75% of the product received will never grow due to poor condition in which it was received.

Please help me I can not get though by phone and no one answers emails. I'm tried of trying.I ordered ten (10) bags of quicklawn (E26288)for $44.98, it has been over three weeks and no grass. I followed the instructions on the package and watered. I have also had several nice rains. The grass was to come up with five day.

The first time I was able to get through, I was told to wait another weed, that has been more then two weeks. I have called several time a day for the last two week and the hassle is not worth it. Their sales book states business hours are Monday-Friday 7:30AM-10:00PM and Saturday-Sunday 9:00AM-8:00PM. Now their hours are Monday-Friday 8:30AM-4:30PM and no weekend hour at all. This is bad Customer Service practice.

I'm out $44.98 which is a lot of money and I have no grass

They took my money, but, have not sent the grass seed. When I try to call them, all I get is a busy signal. No reponse by e-mail either. I will file a fraud charge with the bank.

I got billed for things I did not order. I sent them an email and got no reply. I will find them and I will get my money back!!!!!!!!!

I ordered in Mar. and received 8 packets of tomato seeds & 4 packages of soil, but no bag in which to grow the seeds upsidee down. We live at 9,000 ft. and can only grow anything on our cantelevered deck.

I called the # 5 times and always got a busy signal when I punched 2 for the complaint dept. Today I called them at 3P.M. They are closed...only open from 8-3P.M. Eastern Standard Time. I find no record that they charged to my visa card though.

i ordered 3 tomato trees (3 for $10.00) i kept calling and always got a busy signal. i finally recieved 3 pots with some dirt and seeds. i also received the 3 free early girl tomatos the same way. how do i get my money back i was charged $21.90 on my debit card

i am out $21.90 and no tomatos

I spent $21 for 6 seeds --- I was to get 3 tomato trees and 3 giant tomatoes. It took 2 months to get the seeds. It is the middle of May and they sent me seeds to plant. I never dreamed of such. I thought I would get good healthy plants for that price.

My Dad ordered the Tomato Trees and after 2-3 weeks he received a small box containing 6 starter dixie cups/pots, two small envelopes containing seeds, and a small shrink wrapped thing called Coconut Brick for the soil. Myself I couldn't stop laughing-my Dad, he was upset. These guys last hoorah should be to advertise in the back of comic books along with the x-ray glasses.

I Ordered Grass seed that would cover 2500 sq. feet of area.It has been 1 month since ordered and I have not been able to make contact by phone or email to see what is happening with my order.

I paid them $32.95 for the seed and apparently they are not going to send it

I called several times always no answer. Finally someone answered the phone but when I told her my problem she said she was only filling orders and couldn't help me with my complaint. I explained to her that I had been trying to contact the company for several days and now that I have finally gotten through to someone, you must help me or transfer me to someone that can. She said there was no one to transfer to and that she couldn't help me. I asked her why she answered the phone if she can't help people calling. She replied that it was an inadvertant roll over, not intended for her and that I should hang up and try again in the afternoon. By this time I was so exasperated that I just hung up and haven't tried since.

James R. Cook Joppa Md

of course I am not out very much financially but to think that a company doing widespread business is so customer unfriendly it has to be a deliberate policy of fraud, false advertising, shorting customers etc

I received dead plants, I was charged fraudulently and two plants are missing. Here is the e-mail that I sent to them after I called and was told that Customer Service was not working on Saturday and my e-mail would be answered in 2-3 days, it has not:

Received my order today, EXTREMELY unhappy. How do we rectify dead plants? The strawbery plant was completely dead, the raspberry plant is 1/2 brown & expected not to live through the weekend, the tomato plants ARE NOT in any pots as advertised, brown & expected to die this weekend. NO blackberry's were received-NONE. There is an unlabeled plant that I have no idea what it is & does not look like the tree that was ordered. IT IS A MYSTERY PLANT. High quality plants, I think not.

I ordered 2 royal empress and 2 Golden Chain trees in mid April 2008. It is now May 14 (four weeks later) and I received what look like a couple of dried up weeds. Two of the plants never came. When I waited on the phone two separate times for customer service for over 30 mins each they told me there was nothing that they can do because I had reached the order line. I guess that they only take peoples money and forget about the rest. I left my contact info and emailed several times over the past few days with no reply at all. Do not order from this company unless you would like to waste your money.

I was stupid enough to order GIANT TOMATO TREES off the internet. They advertise them on TV. For $20.00 you get two LITTLE packages of seed, six small plastic containers, and a small amount of potting mixture. Rip Off

Ordered 2 Empress Paulownia and 2 Golden Chain trees. Called hadn't received order spoke with Helen. Told due to frost orders running late; call back 7-14 days if nothing. Rec'd partial order. 2 Empress trees. Very wilted. Planted & 1 died; other revived. Spoke with David--said Golden Chains would be shipped seprately. Sn't worry about it not being listed on invoice. Call in 7-14 days.

Over week passed. No trees. May days long distance to reach busy signals or be put on hold. Once got through spoke with Alice who refused to pass message or answer questions about my order. Was rude & hung up. Tried calling even no. to order and now only placed on hold or busy signal. Also have tried e-mailing--getting no responses.

One tree is dead and two missing. Very stressful when a company is allowed to continue to operate with no ethics.

ordered giant tomato plants in early march. I did not recieve them by may 1st. tried contacting them by phone was on hold for 32 min. (customer service) I then called the order phone# who ansered soon but would only say that the would contact customer service with my request, but would not transfer my call.

so far I am only out the amount of the purchase which was only 10.98 plus s&h

I ordered tomato plants in Feb 2008 from Gardeners Choice. I never received them, but they charged my credit card 60 days later. I hope the better business bureau takes a look at this company. The worst customer service I have seen at any place. I hope someone takes legal action against this company.

order was paid but $10 coupon not credited. on hold for over one hour (called three times). finally someone answered and said i had to contact customer service. cust service hung up. this is the second time ordering and the second time wasted time on the phone and terrible service....similar to many complaints i have seen online. NEVER AGAIN----don't make the same mistake!

Ordered their Quicklawn Grass seed on 04-16-08. Checked my bank account on 04-26-08 and discovered they had charged me $949.03 instead of $33.85. I have been unable to make contact with these people, only a machine answers. I just discovered their telephone number, but nobody responds.

My bank account was overdrawn along with all the charges that involves. As a result, I am without a credit card for two weeks. My bank is trying to help me with this matter.

I received the plants they were sticks and they were dead.I tried to contact them with no response I want my money back.

I lost the money it cost me for my plants and am not getting any where with the company they will not answer my e mails

I ordered $80.81 worth of plants. I was so dissapointed and frustrated, new home. Most of what came here looked dead, nothing was marked, I ordered 3 trees, I recieved 2, 1 was only 3 inches, and I lost it when I went to plant it, it was so small. I ordered 3 Rose bushes, got 2, not sure if they are alive or not, I planted them, haven't seen any growth yet, they looked like gnarled sticks. When I tried to call the company i couldn't get thru, I tried 5 times. Gave up, Emailed them twice, no response. Oh, one of the trees' as a bag of dirt, nothing more. I will never order from this company again.

A tough lesson to learn, I should have looked up complaints before I ordered.

placed a mail order. recieved only half of the order, was charged for the entire order. tried to call customer several times . i get a busy signal all the time. I called check on order dept. I explained my getting only a half order. but was charged for the entire order. she told me to call customer service. I explained, all I got was the busy signal. she said she could do nothing, i asked to talk to a supervisor. she hung up on me.

I ordered 3 climbing lilies, 2 crape Myrtles, and 1 collection of 4 Rose Plants on 3/28/08. Have not received anything as of 4/24/08. I have tried numerous times to call these people and always get a busy signal. I have also E-mailed once today and have had no response as of yet.The total for my order is almost $50.00 dollars. ($48.84). I used my debit card to place my order and they have already debited my account. I'm very angry and wish something to be done.

I was really looking forward to to receiving my plants because i love Roses so much. I couldn't wait to see how the climbing Lilies were going to look on my trellis. I have a spot picked out for them as well as the Crape Myrtles. Is there something that can be done?

I received a letter today stating that my order would not be shipped because my credit card denied the purchase. First of all I never orderd anything from Gardeners' Choice. Second, the credit card # that was in the letter isn't even for a credit card that I have. I don't know what they are trying to pull or where they got my name and address. I am requesting that they not contact me again!

i paid for 3 trees + additional plants. added additional 12 trees 30.00+ no additional shipping. greatfun? not sure of it but they have my credit card information. i feel so dumb. i never give out any information and thought this was diff. lol. been on the phone 40minutes as i write this trying to get a salesman. i'm on hold.

i don't want them to use my information.

Approximately 7-10 days ago I sent in a complaint that I had not received an order of blue daisies from Gardener's Choice which were ordered in Feb, 2008. I just want to let consumer affairs know that as of this day, I have finally received my blue daisies. The total of the order was $37.91. So, in fairness, I thought you should know this order is complete. Thank you for your time in reviewing this.

I ordered two of their Tomato Trees sending check for $9.48 drawn on Bank of America. The check was cashed and I never received my product. Funny, they never included a phone number in their ad to follow-up with.

Ordered 9 Kalahari Blue Daisy plants and 4 Golden Chain trees in Feb, this year. The total came to $36.91. Tried to call to check status of order today, April 16th. Could not find a phone number for them. Emailed www.GCspecials.com. Webmail postmaster sent message that website for Gardeners' Choice was unknown. Email was returned.

I had no idea about all these consumer complaints against this company. This was my first time using them. When I tried to look up their website, I saw all these complaints.

I have yet to receive my merchandise and I'm sure I will never get my money back.

I bougth 3 plants of giant tomato as seen on tv on early March 2008 and havent receive the product yet, they dont answer the customer service phone and is always busy. I want my money back !!!

What happened? A big fat nothing! Paid $10 for 3 tomato trees adn 3 giant tomato plants as seen on TV. This was several weeks ago and any contact with customer service is zilch. I wish I had come to this site before I ordered. And shipping cost more than the product, another $10.95.

I run a greenhouse, and now it has put me back late for selling tomatoes.

What happened ? I am looking at complaints for this Company from 2000 to 2004, and they are still in business! I had a funny feeling about them when I got something in the mail selling MyRoyalTree called the Royal Paulownia Tree for only $3.98 each. But I did order 2, even though I lost only $10.48 with s&h, it makes me furious. These people are advertising on TV, sending cards with the Sunday Paper.

Not enough money lost to cause me damage but this is ridiculous. I did see the message from the REAL Gardener's Choice guy. Seems the fake guy is in Michigan.

I ordered 3 giant tree tomatoes as seen on TV and placed that ordered on line by credit card and never received the trees. They charged my card, and here is the information :02/19/2008; 15FEB2008; GARDENERS CHOICE 269-621-3303 MI; -$34.83. I will be going to my bank on Monday. I don't understand if this company has been doing this since 2001..to 2008, then why has this not been stopped? The advertising on TV is false advertising. Plus they are stealing money. Thanks.

Count me among those that received an order and was dissatisfied. 5 dead trees and 3 dead bushes.

Like many others, attempted to contact Gardener's Choice via phone (no answer or busy, always) and no response to multiple emails. I even sent a question into customer service about ordering something - when I got a reply from a real person and raised the problem with the previous order. POOF! No more customer service.

I finally got relief from the BBB, which strangely enough, Gardener's Choice is a member.

In March I placed an order in early spring for 2 trees and several other plants for a total order of $73.06. The check cleared shortly after I placed the order.

It has been four months and I still have not received my order or a response as to what happened.

I went in to check my order and found all these complaints. Since most were from 2003 & 2004, I thought I would add mine to the list.

I have never received my order and it is 2007.

I ordered plants online Aug. 12, 2006, and was given a shipping date of May 2007. The company lists no phone number or address, nor did they answer the emails I've sent requesting shipping information.

I paid for the order, which totaled about $46 including shipping, with a debit card.

If this company has been doing this for the past several years, how is it they have been able to get away with it for so long?

I ordered 2 tomatoe trees and I never received anything. Looking at the website this company is not too reliable.

In Feb I sent a check for $13.98 for 4 tomatoe trees. Here it is May 14 and no plants.

Their phone is always busy and they don't reply to e-mail.

While $13.98 is not a lot of money, us seniors on a fixed income must watch every penny.

I ordered three kinds of tomatoes, late in Feb. Late in March I tried e-mailing them, but address was unknown.

On April 05,2007 I received a letter from them saying "Please send this letter with an additional $5.50 to the address below and we will ship your order promptly. Your payment does not cover the total cost of your order". I tried e-mailing them again 05/08/07 being careful to use the address on the catalog. Again undeliverable.

I am out $18.89 on the original check and $5.50 on the second one.

Well, I feel like a fool! My tomato trees arrived today. At a price of $21.90, I received seeds in little dried up peat pots with instructions on watering and care. I live in WA state where our growing season is short. By the time these seeds are big enough to put in the ground, summer will be half over! I'll try watering them just to see what happens but my next $21.90 will be spent at the nursery on real tomatoe plants! I should have done my research on this company before being deceived.

I ordered 8 giant tomatoe plants but received dried dirt with maybe two survivors.

I planted them and only one has lived as of today. I emailed Gardener's Choice on April 13th...No response. I've tried calling all day but the line stays busy.

On March 6th, I ordered two (2) Giant Tree Tomatoes and enclosed a check in the amount of $9.48.

I received my order to only find that both of the plants were dead. I tried to call the phone number listed several times but the line was always busy. I have E-mailed six (6) times with no response.

Today I decided to look up Gardeners Choice on the internet again and that is when I found this site. I don't understand how this company can get away with this.

I ordered tomato trees on 3-14-07. My check was cashed, but I am still waiting for the trees.

Through the catalog mailed to me, I called to order some plants and bulbs and paid with a credit card. The time frame in which the plants should have arrived has past and there seems to be no way to contact this business.

I have been looking on the internet to see if I could get any more information and have seen the sorry history of this business.

I ordered tomato plants on Feb 19th. They arrived on April 7th. They were already dead!

I have sent them a letter (I couldn't find an email location) demanding a full refund.

My order never arrived. I tried calling customer support, but it was busy all the time.

From a mail order catolog I purchased a tree and some tomato plants. I get the so called "tree" which is about the size of a hair on my head.

Now I know the tree was only a $4.00 dollar tree, but when they say tree, not seedling, I want a tree!

I ordered $175 of plants and trees from this company last year. Most of them dead or were dying when received - only 3 plants lived.

I emailed the company several times but received no response.

This year I received a catalog from them. Why are they still in business??

My husband and I have been loyal American Car buyers for 33 years. Ford, Chrysler, Pontiac, Buick,Chevrolet, and GMC. We bought a 2001 Bucik LeSabre in 2005 we spent $500 to have the driver window repaired, Jan. 2006 the back window fell down, and then the other back window this summmer. My husband fixed it so now it won't go down at all. We couldn't afford another $500 twice. Our daughters 2001 Grand Am the same thing happened! My husband fixed it and now her driver window won't work! Two friends from church who found out my husband could work on it called him about the windows on their GMC vehicles. Our GMC Savana Conversion Van 2003 model, after the first 6 months the transmission was acting funny, I took it in because of the gas gauge not working and asked them to look at the transmission, they said it was ok.

Now 2 years later, 42,000 miles and NO warranty the transmission goes out. $1600 in repair. I'm sorry but loyalty can only go so far. It's costing us an arm and a leg to be loyal to our American Car makers. Our next car will be a foreign job that has 100,000 mile warranty and made to last (like American cars used to be) If anyone else has had this kind of trouble please let me know if anything can be done about it. All they will say is sorry out of warranty.

Lots of money for repairs to cars that just got out of warranty! Windows that don't work cause we can't afford to have them fixed.

I ordered tomato plants, the tomato tree and the rainbow tomato, several of each. When I received them they were completely dead. It only totaled $19.41 but I expected to have plants that were alive.

They didn't waste any time cashing my check. My husband had just been laid off from his job so every $20 is very much needed. I would appreciate just being refunded.

On 2/17/06 I ordered three hardy Lavenders from a sunday magazine ad and sent a check for $7.94. Never received the plants or any correspondence.

The check was cashed, but I never received the plants or any correspondence. Order was placed on 2/27/06.

I ordered 8 tomato plants in January 2006 and they were delivered at planting time on May 6th. The plants were fully wilted and 3 were broken. They were completely dead in two days. The soil was bone dry in the packaging and the post mark showed mailed May 2nd.

I emailed Gardeners Choice the same day and 3 additional times - No response. I also tried to call their non-toll free phone number and all I got was busy signal.

I ordered some tomato trees from Gardeners Choice. When I got them, they were dead....with no hope of bringing them back to life.

I have sent 2 emails and have gotten no response.

I placed an order to Gardener's Choice for $23.98, via cashier check on 03-24-06, for 12 hummingbird vines. I have not heard from the company or seen the HB vines.

I want that $23.98 back. I should have checked this website first!

I ordered plants from their catalog. They arrived broken and dead. One plant out 12 lived.

I tried email and phone calls to remedy the situation but receive no response. I have lost $34.

I ordered, via mail, some tomato plants which were received dead (mangled is more appropriate) and poorly packaged.

The product cost about $12 with shipping and handling. I have e-mailed them and have not received a response.

The plants I ordered from Gardener's Choice died soon after arriving in poor shape.

I received the plants, but they were half dead, and finished dying. I ordered 6 trees. The price was $22.47. I have my canceled check.

I also ordered the Giant Tomato Trees and after a couple of months I received 2 1/2" sq. cubes of dirt with dried up, crunbly stems. They looked dead but I planted them anyway. There were no results. Called their phone number numerous times but always got a busy signal. Sent several E-mails but did not receive an answer.

I sent in an order for 20 Royal Paulownia Trees, 8 Tomato Plants, and 48 Super Hardy Lavender Flowers. I have not received my trees, instead I received Strawberry plants that were D.O.A. I received all 8 Tomato Plants but they were all wilted (5 dead and 3 MIGHT make it ). I received the Flowers but they also were D.O.A.. The check I wrote was cashed but I never received the right order. And what I did receive was dead.

Why can't anyone do something about this? These people need some jail time for ripping off the amount of people they do. THEY WILL GIVE A KID 5 YEARS FOR SELLING DOPE ON A STREET CORNER BUT THEY WILL ALLOW THESE PEOPLE TO RIP THE CONSUMERS OFF AT A NATIONWIDE LEVEL! THEY NEED TO BE STOPPED!

I lost $14.47. I thought I was buying three trees, and instead appear to have purchased three plastic containers filled with dirt. Hardly a devastating economic loss, but it hurts industry, as a whole, because I will be further reluctant to purchase items through the mail.

I ordered 6 lavender plants. About three months after my order the plants arrived, but it was very late in our growing season (May 25). The plants arrived dry and limp. I planted them immediately but they were DOA and didn't survive. On May 29, 2002, I sent a letter to request a refund. On June 14, 2002 the letter was returned to me unopened. It was stamped "Out of Stock" "Return to Sender."

I ordered a number of plants from this company, including the much advertized paloma trees. The plants that they did send were about dead already, tomato plants were bare stalks, did not send correct number ordered, some items were not sent at all. All sad to say are in the trash.

I ordered Eskimo Raspberries, and the sweet plants, for a birthday gift -- $30.00 plus shipping. I waited and waited, the birthday came and went. I felt like a fool giving her a print off of the order in a card. 3 months later I was suprised -- a box did arrive with the most spindly plants. I have a pretty good green thumb put them in my window to liven them up a bit before I gave them as a gift. 2 days they were on their way out. I did what I could to save them, third day they were all brown. DEAD. Never saw anything die so fast. Contacted them via email 3 times, no response. Called the 800 number, got answering machine.

I have been looking through your complaints and I own a company in Belleville, MI. called The Gardener's Choice. We have nothing to do with the mail order business in Hartford MI. They use the Gardener's Choice on their advertising. But that is not their real company name. If you have people complaining about the mail order business please let them know it is in Hartford MI, not Belleville MI.