Garden Ridge

I attempted to exchange a mirror that had been purchased as a Christmas gift. I finally located the receipt, but it was 3 days over the time limit. The manager couldn't have cared less, even less helpful than the cashier! I attempted to reach anyone on the corporate level. After several attempts, I received the worst email I have ever seen from a company with no name or response address! I know practically everything in the store is cheap imports, but that doesn't excuse no customer service!

I had a frame that I purchased about a week earlier and wanted to exchange it for a different color; but I lost my receipt. It has a Garden Ridge sticker on it and priced $24.99. This is not a complaint. All I need is an authorization to exchange for a like frame.

I live 2 hours away from a GR store, and stopped there on my way through Richmond, VA. I purchased several bags of Christmas decorations, and got home, and realized I was missing 2 bags of glittery "bling" I bought for my tree. I remembered the clerk bagging them separately, and placing them to the counter behind her. When I got home and realized I did not have them, I began to look for a phone number to call.

I had to call 411, and they gave me the only number they had listed. When I called, the voice recording gave me 3 options; 1 for directions, 2 for store hours, and 3 for customer service warranties. If you didn't press one of the numbers, it just kept recycling over and over. I tried to find a website, but there was no way to make a connection with anyone. I did find a website for Employment and I left a brief message there. I got nothing in return.

I still have my original sales ticket. I did make another trip there after Christmas, spoke to a manager there who said, "I can't help you, go to the website, **, and tell them what you need". There is no such website for this. The manager was rude, and made me feel I was a bother to her. Needless to say, I'm out $25.00, and my sales receipt is fading, so I guess I'll have to chalk this one up as a learning experience, but I will never stop there again, as I drive through Richmond, VA. Any company that cares so little about its customers, doesn't need my money.

If someone who cares happens to read this, my receipt is dated 11/30/11. The store was in Richmond, VA. The employee number was 660160. The receipt expired on 1/29/12, and I made the 2 hour trip back there on 12/6/11, to make this right, so I was well within this expiration date. The receipt number, though fading, is 9900620237582111301517. I did not receive the first 5 items on this receipt. 3 items for $3.99 each, and 4 items for $2.99 each. Before taxes, this comes to $23.99.

I went into Garden Ridge in Oklahoma City and bought some Pink Chairs for my night club. They only had eight so I thought I would check the other store locations to see if they had any in stock. As you may be aware, there are only two stores in Oklahoma. The other is in Tulsa which is an hour and half drive. I tried to call the Tulsa store but they do not have a live person, only an answering device telling you to check the website or visit the store. I then went to the website and tried to find the item I was looking for but they don't list items. They only show that they sell furniture but nothing to find a specific item. I then tried calling a different store in a different state. But guess what, I get the same exact recording at every store I tried. I then tried to contact their corporate offices and again received the same exact message.

I then went online and sent a message to their customer care. It took 2 hours to get a response that they wouldn't call me but would help me via email. After another 2 hours of no response, I began searching for other sources for my chair. This chair unfortunately is not to be found anywhere across the globe. It's like the manufacturer made 108 (which is the lot number on the chairs I bought) chairs for Garden Ridge alone and no one else. I can't even find anything that is similar. It appears that Garden Ridge is not concerned about their customers at all. I'm wondering what one would do if they didn't have email. I guess Garden Ridge has figured out a way to avoid dealing with customers but as a business owner, I want to know what my customers think of my business good or bad. I will not be entering their store ever again. I would rather take a punch in the face than to be so completely disrespected by a business that I'm giving my hard earned money to, and who says they are in business to service their customers but yet you can't contact them about anything. You can't even find out if they have product much less issue a compliant or compliment. If you think Garden Ridge has something you wish to purchase, you have one choice go to the store. I'd rather not purchase anything from now on from this store and will pay double before I ever step foot in their facility again!

I bought nursing uniforms last weekend for myself and my daughter. My daughter took tags off of two of them to wash before wear. I asked her to try them on before she wash them and sure enough, they were too small so I took them back to exchange for larger size. The manager refused to exchange them because they didn't have the tags even though I had a receipt and there were more hanging she could verify the price with. She keeps repeating it was policy with no customer care service at all.

She didn't care if I ever come back, it was like no loss to her. So I will be telling all my nursing friends at the hospital not to go there for any uniform no matter how good the price is. I would rather pay double for good service and be treated as an appreciated customer. This Garden Ridge had already closed down once and with their continuing awful customer care, they're going to lose customer again. This store is the one in Humble, Texas.

I purchased 2 decorative pillows and a bar stool seat cushion at my local Garden Ridge about 1 1/2 weeks ago. I spent about $50 in all. I attempted to return all today. All of the items still had all of the original tags and were unused. I did not have my receipt but could show where I purchased the items on my bank statement as I used a debit card for the purchase. I was getting ready to buy a rug and some side chairs at the store as well, so I explained that a store credit would be fine. The clerk and the manager said there was nothing they could do for me without the receipt, no store credit or refund of any kind. I find this policy completely ridiculous and not at all in line with other merchants. I will not be shopping there again and will tell everyone I know to avoid it as well.

Made a multiple item purchase at the Webster, TX store and when attempting to make a refund, found the same problems as the others before me. I was lucky since the amount was small but nonetheless I have the receipt stating they would charge back my Visa and have failed to do so. I have decided to contact Visa and, in addition, contact the State's Attorney General. I urge everyone else to do so. In addition, I am going to the store and loudly explain the situation to anyone.

We purchased a $500 tree from Garden Ridge in Memphis, Tennessee about a year ago and did not get any replacement bulbs. Half of the tree works and the other does not. My husband went to the store today to talk to someone about purchasing replacement bulbs. They were rude and very nasty to him.

I will never purchase anything else from that store. They have the most stupid employees I have every saw in my life. I work in an office setting and know how to be professional and that is not. They need to close down this store or fire everyone in the store immediately.

I purchased several products from the store last night and I left a bag that had stove covers and a shower head. I have made many attempts to contact the store as soon as I realized it was missing and have had no luck at all. I do have my receipt. Please contact me asap. Thanks.

Bought bar stools that was advertised in the 2011 Black Friday sale. Was told very rudely by the manager that they were not honoring the Black Friday ad.

I bought a prelit Xmas tree last year. I stored it in a great location, inside a padded storage bag, in a temperature controlled environment. It was used for maybe 60 days. Half the lights don't work now. I replaced the fuses and bulbs with extras included. Unfortunately, I needed more bulbs. Garden Ridge, does not carry replacements. They told me to buy a light string at Home Depot, take the bulbs out of the Garden Ridge base, take new bulbs off Depot lights, assemble the new bulb and replace the tree.

I did this for 5 hours today, guess what, it doesn't work. Topper, the store, will not give me a contact number for the manufacturer. This tree cost 200+ a year ago, should last more than one season. Last tree I had, bought at big lots, lasted 10 years, and when bulbs burned out, they had them on hand. What is wrong with Garden Ridge? How do they stay in business?

I bought picture frames. After removing the Garden Ridge price sticker, I found that the MSRP was lower. This is what the country is going to rebel on, corporate greed. I have every intention of contacting every family member and friend, that this place is a rip-off. I hope you all enjoy a very short success in the world of retail.

I was heartbroken that you have taken away your electric scooter. I had saved my money and planned a trip to Garden Ridge and could only walk to one isle. So, you just do get it! Elderly folks have money to spend on kids/grand. We need the carts. Please put one or two back. We spend more money going slowly and most stuff is at eye level and it just jumps in the cart.

First I arrived to return a product I bought few days ago and which was leaking. The grumpy cold cashier told me I couldn't return it as I lost my receipt (I am actually moving and got a thousand of receipts). Anyway, I had to buy some other stuff so I went to their Table and Chairs Department, asked for help as I couldn't find the set I was looking for. A very nice guy, Keith, tried to help but couldn't find it either so he called the manager. After few minutes, he said they were sold out.

I said, if I can then buy the set on display. The manager said yes but I would buy it full price. I was starting to boil. He was as grumpy and unpleasant as the cashier. Anyway, I looked at the table and chairs and, beside the spider webs, it looked pretty good but not new. He refused any discussion and said it took time for them to set it up. Either I take it or leave it.

I needed a table and some chairs and this set was the cheapest one in the store so I decided I would take it, but I have to say that I am very unhappy with that. Besides, outside at the day light, I saw all the scratches you can not see inside. I am very sad as I usually love visiting that store. I have spent a lot of money there. They sell great products but that's very sad that the staff don't fit the store's image. I would really appreciate a commercial gesture from Garden Ridge.

On 10-04-11, I went to Stockbridge store at 4:01 pm. Customer service is very important in a company. This person has a very bad attitude - no smile, no hello, no "how can I help you no anything". I was returning something when she was talking with no eye contact. Her head turned the other way. With refund, normally you swipe card before I could swipe card. She said loudly: "No, I didn't tell you to do that. All of my customers are not listening." Everybody was trying to use their cards. I said, "That's the way it will go back on card for refund, right?" She said, "That's not what I told you to do," in a very nasty way walking over to the other.

I have visited this week and shop at this store a lot. I have seen this same person. She has the same poor customer service when someone called her up to help with something at the register. I walked in the store to shop a little more. Before I left, I was going to get her name. She was not there. The other person was busy so I didn't ask. I hope I receive a call, please. Because if it's a new way that refunds are made, she should have explained: "You don't have to swipe your card. I can do it just with your receipt and it will go back on your card." She should have said it not in a rude, nasty tone or voice, and with a smile. It made me feel like she had a bad day or week. I took it out on me and I didn't appreciate it. I think I will not shop there for a while. I hope that your customer service department let her know about this. She has very poor customer service. I can explain this more if someone please give me a call at ** or by mail. Thanks.

I was at your store today in Battlefield Blvd., Chesapeake, VA. I purchased a picture that was actually perfect for my decor. Unfortunately, it had a long scrape on the side of the frame of the picture. I looked for the same thing, but I couldn't find one. When I got to the cash register I asked if it could be discounted because of the scratch and I was told of your policy. I'm sure this picture was damaged when it was taken off the truck and brought into the store. Hey, accidents happen and I can understand that. I feel this item should have been put with other clearance items but it was not. I have shopped a lot in your store and would like to continue feeling like a valued customer. If you agree with me please get back with me and let me know what you think. I would like to continue shopping at your store because you do have nice stuffs.

I just bought a new home so I'm redoing it. I've needed a lot of things so I've about three to four times a week. One day a curtain rod fell out of my basket and I was yelled at by an employee named Sharon. Yesterday I needed patio furniture and the manager B.J. wouldn't help me. Finally after I paid for furniture, my wallet came up missing and between Sharon and the worker loading they took it!

After sending an email to customercareline@gardenridge.com regarding the Garden Ridge store in Coraopolis, PA and their closing hours and attempting to get an associate on their phone line and not an automated response only, I received a response that had no apology and no answer regarding their automated phone service. The email response had no name of who I was even dealing with which, if I worked for a company like this that cares so little for their customers, I wouldn't want anyone to know my name either. They lost out on a purchase of $350.00 and many other purchases in the future by me. They need to change their email address because they definitely do not care about their customers!

I put 1 star since there is no zero star option!

I live 100 miles away from Garden Ridge in Round Rock, TX location. I purchased several large pottery pots and spent a great deal of money. I also bought a beautiful pottery blue bird. I had them wrap it for protection. My daughter was with me as I'm over 70, she took the basket with all the pots to her truck. When we arrived at home I realized I forgot the bird. I tried calling the number for the Round Rock store to request that they credit my card for the blue bird I left at their counter as I had receipt with all information that they could recheck. I said they should just give me a refund because they had the bird in their possession and I was not going to drive 200 round trip to get an $8 bird.

This is when I discovered it is impossible to get a real person on the phone at this pottery ridge location, their corporate office, etc. When I searched Google for "no one ever answers phone at Garden Ridge" there are thousands of people that have purchased defective merchandise and forgot items at the store. One lady even left her purse there and she lived a 100 miles or so away so she tried to call them and she couldn't reach them, all anyone ever gets is a recording that leads nowhere, so she called the police who went to Garden Ridge. The police was told they had it and she drove the 200 miles round trip to get it, only to be told by the manager that they shredded all the contents. There is absolutely no way to reach this company, only to resort in driving back to the store, which isn't an viable option in many cases, due to people that shop there being from far away locations.

They don't return email messages either even if you are prompted by the recording to just email them. There are no people you can talk to. I even called their corporate office which has the same recording, dead end, no way to reach a live person, just giving an email customerservice@gardenridge.com that they don't respond to either. I was shocked by the number of complaints against them on the internet. They don't have a clue what customer service means! They deserve to go bankrupt, which I believe they are on their way there. I used to love this place, which is why I traveled 200 miles round trip just to go there. I don't know what happened to them, but whatever it is, they have sunk as low as a company can go and still have their doors open!

I purchased an item while visiting my daughter in St. Louis. I tried returning it during my next visit to St. Louis, approximately 3 months later. The store refused to return the item because purchase was made more than 60 days old. I asked the store manager, "In today's economy, would he drive 270 miles round trip for $35.00?". His response was "No". I asked if he could make an exception to the policy. The response was, "No, I would have to contact the corporate headquarters." No phone number was provided and when email was sent to them over two months ago, I have yet to receive a response. I cannot contact the store by phone because it is an automated response and won't let you talk to anyone at the store.

Now I ask you. Is this the way to run a business, influence and keep customers? No. You want the customer to think good of your business, recommend it to others and return to your stores. But not this company. They're out to make the almighty dollar and don't mind screwing the customer in the process. It's quite evident that they don't want to talk to anyone by phone, email or in person. It seems any company could make exceptions to their policy rather than sticking to it over a customer. **, it would cost more in gas and fair wear and tear on a car to drive 270 miles for $35.00.

Who needs the money more, a large company screwing a customer or a customer trying to be honest, save time and money who needs the $35.00 rather than an item sitting in a closet collecting dust?

I don't have a computer at my home so I called the store and none will respond to my calls. We need prices or to see if something is in stock. Why can't your store help? We can never get through. Thank you.

I returned a item with my receipt paid by n my debit card same as cash and still my card has not been refunded yet the store received their merchandise back

Went to the store to get lawn chairs and table with some fake flowers. No body was working in the store and found no help at all. I spent $123.53 got home to find out the table had a short leg. Went back to the store to exchange the table but they don't do exchanges you have to have the receipt and do a complete refund. So I went all the way back home this time with all the items because any store that does that isn't worth buying from.

So I returned it all only to find out on my credit card statement they only gave me $91.02 back rather than the full amount of $123.53. I contacted them via email (no phone available) no response so I told my credit card company. They contacted Garden Ridge and they told me that it was shipping fees. $32.51 in shipping fees and I bought the items directly from the store.

I bought four barstools, loaded them up and brought them home. One of them, the seat cushion fell off as we were paying at the register. The checker seemed to not care, and I told my wife I would just re-screw the cushion down when we got home. When we got home, which is two hours away from Garden Ridge, and unloaded the chairs into the house on the new wood floors just to realize that out of four chairs with a total of 16 feet , that 10 of the rubber screw on pads to keep them from marring the floor are missing.

We have tried to contact the store, looked for numbers on the internet, and emailed their customerservice@gardenridge.com with no luck at all. I guess we need to just load the chairs up and burn another 4 hours worth of time and gas to return the chairs or get the pads. $432.96 wasted in a fine manner if you ask me. I will never do business with them again as they seem completely indifferent to the complete hassle that shopping at their store has caused.

On Dec. 16, I lost my purse, but did not realize it until Dec. 19. I tried to contact the store, but automated phone will not let you speak to an individual. Then I thought I might have misplaced it in the house because no one used my debit / credit cards during those 4 days.

I contacted the Webster Police Department to see if anyone had turned in my purse, they had not. I went back to the store on Jan. 8 and spoke to the afternoon manager (tall medium build man) who said that the purse had not been turned in. Then listening to message at my house on Jan 21, someone from Garden Ridge called and said that my purse had been turned in.

I went the next morning, but was told that the contents had been shredded and the purse destroyed. I had a lot of personal items as most people do. They could not give me a reason why I was told the purse was not there when in actuality it was. Why would they call, then destroy it within 2 days. I have since realized my wedding band, engagement ring (because they needed to be re-sized, married 26 years. ) and a couple of other rings were in there as well. I was told that I had to contact corporate via email, which I did. No one has contacted me. No one has apologized. No one has explained why their business practices are the way they are.

I returned a chair. I only wanted a smaller size, same price and same chair. The manager there insisted the chair had to be returned, it was suppose to be credited back to my account. It's now been over a week and there is still no money in my account. I called their number which is no were on the receipt. The phone number gives no one to talk to. Their recorder tells you the email if you have a complaint. Now, I will have to drive back over there, find a human to talk to and find out what happened to my money. Their fast to take it, but take their sweet time giving it back. This store only opened a couple of weeks ago. They obviously were not informed of the bad economy and how important customer service is!

When I came home from Garden Ridge fuming and I looked on the internet, I saw that many, many people have posted comments that attest to the same experience which I had this evening. Garden Ridge should not use the term customer service ever! Because they do not have or understand customer service.

I bought several items last week. I returned one item with a receipt and I could not find the receipt for the other item I wanted to return. I used and will keep most of what I bought. Because I couldn't find the receipt, the manager just looked at me, shrugged her shoulders, then explained some empty reason (need the barcode) why I could just exchange the item I bought for something else.

I will never go there again. I will shop at JoAnn's, Michaels, Hobby Lobby or one of the many places which sell the same products. Those places have satisfactory or good customer service. Garden Ridge has no customer service. Totally unsatisfactory policies! Good bye, forever "Harden Ridget!"

Bar stools were marked 25% off yet when checked out regular price, although there were 8 signs saying they were. The manager went to show me the ones that were 25% off. He pointed to 1 bar stool in the middle. No one could access out of $400, 1 total. What a joke! Both cashier and manager were extremely rude. Garden Ridge only sells China junk that is damaged.

Do not shop at Garden Ridge. I stopped there when I was across town near them and made a $41.40 purchase, which was conveniently being charged twice to my credit card. You cannot reach a person. I guess they have too many complaints - at the store where I shopped or the headquarters. Now I have to make a long trip across town to this ridiculous place to get my money. Save yourself the trouble; do not shop here. They have zero customer service. I have to use my time and my gas to go across town to try to get one of my double charges back. I made a $41.40 purchase which the "highly trained" cashier charged twice on my bank account. I do not have time for this kind of irresponsible and expensive mess.

Let me start by saying that I do not agree with the return policy I feel that you should be able to at least receive a store credit if you've lost your receipt. I purchased an item at this location on Saturday and tried to return it on Monday and I was told that not only could I not exchange the product but I couldn't get a store credit so, I was so upset that I told them that they could just keep the item and they were going to. Then I thought about it and I said "I just spent nineteen dollars" I'll just take it back with me.

At this location I dolt with a lady named Jenny and a manager, oh yes, Jenny even said that she remembered me when I made the purchase. At another location Southwest loop 820 Ft. Worth TX 76132, I tried to return the product and I was greeted by a manager named Mary and she was extremely rude and she told me that there was no contact number to the corporate office and that she didn't have anything to do with customer complaints so then I talked to a lady named Tracey who was very knowledgeable and helpful. She asked me if I had purchased the item with a debit card and I told her yes so she did a credit search and found that I had indeed purchased the item and she let me exchange the product even though.

I was able to exchange the product and I was still very angry for the rest of the day because of what I had to go through. In the future I will no longer purchase anything from Garden Ridge no matter what. I will start purchasing my craft items from Hobby Lobby. Also, there should be a real person who answers the phone.

I bought some house slippers that were in a clear bag. They appeared to be soft and fluffy looking. When I took them out of the Garden Ridge bag, they smelled like gasoline. I tried to bring them back to the store and they would not return them. I asked them to go to the table where they were and smell all of them. Every pair there smelled like gas. The said there was nothing they could do for me. I emailed the corp. headquarters since the phones do not reach live people and never got any response back.

I have not heard from them in a while. Are they still looking for a safety topic to answer my concerns about the fungous growing from under the paint of my purchased porch rockers; Item no. 1823224297, Date 07/14/09. I have tried call their stores, but it seems each is a pre-recording without the option to speak to a live person so what's with that. Again, thanks for your time for the third request for an answer to this safety item concern.

This is the reply I received on the second request for information about the problem. And to this day I have not heard from them. They seem to be hiding behind their email system because you cannot talk to them by any phone number given for answers.

"Thank you for your recent email to Garden Ridge. This is an automatic response to ensure you know about our Frequently Asked Questions page. You can click on the link below to find immediate answers to the most frequently asked questions we receive. If the answer to your question isn't available online we will respond to you directly. Thanks."

They (Garden Ridge) are completely ignoring me on this issue for some reason, I do believe. This is a health issue in that the fungus is growing from the wood used to make the porch rockers. The physical damage is the cost of the rockers at this point and rockers must be destroyed soon. But there must be other rockers like this out there that may need to be recalled for health issues.