Complain about a product or service

Frigidaire Washers, Dryers

N. of Newark Valley, NY November 9, 2009

Back in March of 2006, my husband and I moved into NY, and purchased from Olums alot of furniture as well as a dishwasher and a washer and dryer. The washer and dryer we purchased was a Frigidaire front loading washer and dryer--extra capacity, so I could do the queen size bedspread in it. right from the start, I've had problems with this machine. mold accumulates in the washer, right at the interior of the machine, where the rubber parts are. after each wash, I must use paper towels to soak up all the water that accumulates there, to help keep the mold from appearing. then, a few times a week or every other week, I have to clean this out with bleach water and a sponge. sometimes the sponge comes out so filthy dirty, I throw it away and don't even keep it!

I cannot do large loads in this machine, even what I consider 'normal' loads will not come clean. the usual load will be 3pair of bluejeans and 3 shirts, 3 pairs of socks. anymore then this, and the clothes will not come clean. often, with a load of towels, (4 or 5 bath towels, along with 4 or 5 washcloths and a few hand towels) the towels do not spin well enough, and will still come out soaking wet--to where I have to re-spin the load once or twice more.

then, moving it to the dryer, I often have to dry my clothes for hours on end for each load! i generally hang my clothes out on the clothesline to dry there first, then bring it in and put it into the dryer to get all the allergens off it, (we have allergies), and to 'freshen' it up. not exactly what I had in mind when I purchased these machines. in the first 3 mos. of owning these machines, I have had the repair man out 6 times. he had the nerve to tell me the last time that I should never (and I quote here) "never wash and dry your socks with your jeans and t-shirts, THAT is your problem!" uh-excuse me??? he even put it in writing for me, and called the Fridaire company to confirm what he told me. morons.

i've been doing laundry for nearly 35 years now-and have NEVER had such trouble. I've called Better Business Bureau but I think they also have the siblings of the above morons working for them too. they have agreed with them. telling me I am not using the machines properly. I cannot do my queen size blankets in either machine. I have to take them to the laundry center to get them clean. even my sheets, (flat, fitted and four pillow cases) must be done in 2 separage washings to come clean. I cannot afford to replace these %*& machines, and am very frustrated with it. I will NEVER purchase a Fridgidaire machine again - EVER!!! it's like doing the laundry down at a creek bed and banging the clothes on a rock to get clean. frustrating as anything.

Kathleen of Selbyville, DE November 8, 2009

In 2006 I bought Frigidaire Washer & Dryer, Refrigerator, Range, Microwave, and Dishwasher. I have had issues with all of the appliances. The Washer turned itself off and on on to different occassions, unplugged and when the repair man came a week later it resolved itself. The next time it took over a week of turning it off and on several times before it reset itself. The microwave - I was cooking a rice recipe which called for it to cook at power level 3 for 45 min. I didn't know that that level is the opposite of all other Microwaves I have ever use and is a high setting and my rice caught on fire. The refrigerator's cold water has never been cold and the pressure coming out is very slow, also the arm for the water is cheap plastic and broke off. The range t-stat was defective and had to be replace, they were suspose to reimburse me for the part and never did. The dishwasher started to leak and ruined my hardwood floor.

Jeff of Dacula, GA October 25, 2009

We purchased a Frigidaire front load washing machine, model ftf2140e53. It is only two years old and filled with mold, and there is no way to eliminate the problem. A quick scan on the internet has revealed that many people are having the same issue. Seems like a great candidate for a class action suit to me.

In addition to having wasted 800+ on this defective product, my wife and I and our pets have been having recurring health problems (sinus and ear infections), which likely has been the result of the mold.

David of MIDLOTHIAN, VA October 11, 2009

Frigidaire combo washer and dryer put into light use in August 2008. In September 2009, washer failed. When repaired, the pully assembly had "worn out." I do not believe this part should have failed so quickly and want to know if there are others with a similar problem. Note same model,later Serial Number, was recalled. 250 repair so far. Worried about more repairs with this expensive combo unit.

Michele of Edgerton, WI October 5, 2009

Black marks on clothing. Thought I was given good advice to clean things up, but it hasn't worked yet. Ran vinegar through the cycle. Cleaned around rubber with bleach. Checked for mold before doing a load of laundry, and it appeared to be clean, but still got black marks. Switched to HE detergent. Washed multiple loads in hot water with bleach. On the same day as the multiple loads in hot water and bleach, still ruined one top washed in cold water.

Anita of Rancho Santa Margarita, CA September 30, 2009

I bought the Frigidaire dryer on 8/8/09, the first day we used it it left burn marked on the blanket, I thought it was my mistake for not setting it at the right temperature. A month later it melted a garment into black ball, and several clothing eventhough it set on low. I called a repairman and was blamed that the outlet was not cleaned properly. We cleaned it and still leaving burn marks. I tried turning it on for 10 seconds and turn it off and touch the rear vent in the dryer, it almost burned my hand. Still frigidaire will not replace it. It insisted that we call the repairman. This products should be recalled.

jane of Honolulu, HI September 30, 2009

Frigidare washer model FTFB 4000FGS. Frgidar dryer model FEQB4000FS. I purchased a front load washer and dryer that can be stacked. The washer is horrible. It broke right around the 1 year mark. The washer has 7 cycles but I could only use two of them, full and quick the rest would not work. Then the handle feel of in to my hands and I am by no means anyones idea of strong. Now it will not drain, well it drains somewhat but there is a couple of cups of water at the bottom of the washer. I have had it. I paid a lot of money for this and it is only two years old. Please do something! Make them fix these horrible machines.We all paid a lot of money and we did not get what we paid for!

Rebecca of Coeur d Alene, ID September 13, 2009

I Own a Frigidaire Washer and Dryer set. Dryer overheats and melts decals on shirts. Clothes get stuck on lint trap handle and rips clothes. I cant put anything in the dryer with spaghetti straps or ties, or they will get ripped off. I havent contacted customer support, but I intend too. Also own a Frigidaire refrigerator Gallery Series. We had to have a repair man come out 3 times to fix it, right after we bought it. The water on the door kept freezing. They finally had to bring a whole new door for the freezer!

Barb of Missoula, MT September 11, 2009

We purchased a Frigidaire Affinity dryer model# AEQB6000ES2 from Best Buy in 2008. Since that time, I have continually pulled items such as camisoles and bras (anything with thin straps) from the dryer that are ruined. The straps are torn in 2 and tightly twisted. I was so pleased to see that other writers had had the same problem; I think my husband and kids were starting to think I was nuts as every time this happened I would let out a loud yell/groan!

Yes, the dryer lint screen seems to be the problem as it sticks up too far and the thin straps get wrapped around it. I agree I should not have to put my laundry in mesh bags to compensate for a design flaw! What to do? Has anyone gotten any satisfaction from the company? I have lost several hundred dollars worth of camis, bras, etc.

M. of Ft Lauderdale, FL August 19, 2009

My daughter and I purchased a pair of front load Frigidaire washer and dryer in 2007, the dryer model # FEO1442ES0; since purchasing the dryer we notice every time we used the dryer it would destroy multiple pieces of clothing. It was mysterious since we had not idea what was happening until recently we discovered inside the dryer just under the lint screen is a huge gap about ¼ inches wide and the clothing is getting caught a would shred. There are so much pieces of clothing inside this gap that it is scary. We contact the customer service number for Frigidaire and received not help just the run around. I though I was alone until I found this website. Can anyone help us with some kind of class action suit? I cannot afford to go buy a new set of washer and dryer.

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