Complain about a product or service

Frigidaire Washers, Dryers

Jeff of Dacula, GA October 25, 2009

We purchased a Frigidaire front load washing machine, model ftf2140e53. It is only two years old and filled with mold, and there is no way to eliminate the problem. A quick scan on the internet has revealed that many people are having the same issue. Seems like a great candidate for a class action suit to me.

In addition to having wasted 800+ on this defective product, my wife and I and our pets have been having recurring health problems (sinus and ear infections), which likely has been the result of the mold.

David of MIDLOTHIAN, VA October 11, 2009

Frigidaire combo washer and dryer put into light use in August 2008. In September 2009, washer failed. When repaired, the pully assembly had "worn out." I do not believe this part should have failed so quickly and want to know if there are others with a similar problem. Note same model,later Serial Number, was recalled. 250 repair so far. Worried about more repairs with this expensive combo unit.

Michele of Edgerton, WI October 5, 2009

Black marks on clothing. Thought I was given good advice to clean things up, but it hasn't worked yet. Ran vinegar through the cycle. Cleaned around rubber with bleach. Checked for mold before doing a load of laundry, and it appeared to be clean, but still got black marks. Switched to HE detergent. Washed multiple loads in hot water with bleach. On the same day as the multiple loads in hot water and bleach, still ruined one top washed in cold water.

Anita of Rancho Santa Margarita, CA September 30, 2009

I bought the Frigidaire dryer on 8/8/09, the first day we used it it left burn marked on the blanket, I thought it was my mistake for not setting it at the right temperature. A month later it melted a garment into black ball, and several clothing eventhough it set on low. I called a repairman and was blamed that the outlet was not cleaned properly. We cleaned it and still leaving burn marks. I tried turning it on for 10 seconds and turn it off and touch the rear vent in the dryer, it almost burned my hand. Still frigidaire will not replace it. It insisted that we call the repairman. This products should be recalled.

jane of Honolulu, HI September 30, 2009

Frigidare washer model FTFB 4000FGS. Frgidar dryer model FEQB4000FS. I purchased a front load washer and dryer that can be stacked. The washer is horrible. It broke right around the 1 year mark. The washer has 7 cycles but I could only use two of them, full and quick the rest would not work. Then the handle feel of in to my hands and I am by no means anyones idea of strong. Now it will not drain, well it drains somewhat but there is a couple of cups of water at the bottom of the washer. I have had it. I paid a lot of money for this and it is only two years old. Please do something! Make them fix these horrible machines.We all paid a lot of money and we did not get what we paid for!

Rebecca of Coeur d Alene, ID September 13, 2009

I Own a Frigidaire Washer and Dryer set. Dryer overheats and melts decals on shirts. Clothes get stuck on lint trap handle and rips clothes. I cant put anything in the dryer with spaghetti straps or ties, or they will get ripped off. I havent contacted customer support, but I intend too. Also own a Frigidaire refrigerator Gallery Series. We had to have a repair man come out 3 times to fix it, right after we bought it. The water on the door kept freezing. They finally had to bring a whole new door for the freezer!

Barb of Missoula, MT September 11, 2009

We purchased a Frigidaire Affinity dryer model# AEQB6000ES2 from Best Buy in 2008. Since that time, I have continually pulled items such as camisoles and bras (anything with thin straps) from the dryer that are ruined. The straps are torn in 2 and tightly twisted. I was so pleased to see that other writers had had the same problem; I think my husband and kids were starting to think I was nuts as every time this happened I would let out a loud yell/groan!

Yes, the dryer lint screen seems to be the problem as it sticks up too far and the thin straps get wrapped around it. I agree I should not have to put my laundry in mesh bags to compensate for a design flaw! What to do? Has anyone gotten any satisfaction from the company? I have lost several hundred dollars worth of camis, bras, etc.

M. of Ft Lauderdale, FL August 19, 2009

My daughter and I purchased a pair of front load Frigidaire washer and dryer in 2007, the dryer model # FEO1442ES0; since purchasing the dryer we notice every time we used the dryer it would destroy multiple pieces of clothing. It was mysterious since we had not idea what was happening until recently we discovered inside the dryer just under the lint screen is a huge gap about ¼ inches wide and the clothing is getting caught a would shred. There are so much pieces of clothing inside this gap that it is scary. We contact the customer service number for Frigidaire and received not help just the run around. I though I was alone until I found this website. Can anyone help us with some kind of class action suit? I cannot afford to go buy a new set of washer and dryer.

Tracy of Riverside, IA July 26, 2009

I own a Frigidaire Full size tumble action washer, bought on 07/15/08. The mold smell is unbearable, dispite trying several different fixes. There is dark mold on the rubber gasket in several spots and it does not wipe away. I also pulled back a small area where the gasket is affixed to the machine and it's disgusting. This cannot be cleaned without removing the gasket, which I'm afraid to do.

It sounds like there are several complaints about the same issue, but the company is ignoring it. I have the manual in front of me and the onnly thing is says is to "Periodically, wipe dry the folds in the bottom of the flexible gasket to remove lint and other debris." Sure, it works for lint and debris, but not for mold. I've followed suggestions to keep the door open when not in use, but then the whole house stinks.

Sue of Bellport, NY July 15, 2009

I am so glad to see so many similar complaints to mine: Whenever I called Frigidaire they swore no one else had ever reported this problem. I have a Frigidaire front-loading tumble action washer and have had a problem with the gasket getting moldy and black since I bought it. I have complained via phone but have never received a satisfactory solution or answer about how to correct such a defective design. Because of the way the gasket folds it is impossible to wipe dry the inner folds of the gasket, which turn black and moldy. The crack on the outer edge of the gasket also gets black, and no matter how much I wipe it off, the paper towel comes away black. If an article of clothing touches it, it can leave a black mark on that. I’m really frustrated. My husband is very allergic to mold and I worry that the mold is making his problems worse. I can’t imagine how Frigidaire could design such a faulty product and take no responsibility for it.

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