Frigidaire Refrigerators

My fridge is having the same problems that I have read in these reviews. I bought it in 2005 after the hurricane devastated our area. This fridge has been an even bigger disaster. It is chipping and rusted under the water dispenser; the ice maker has not worked in a couple years and I just lost most of my food when the defrost mechanism stopped working properly. Sure seems like such a well known company would want to do something about these obvious problems.

I purchased a Frigidaire refrigerator model number FFHT2126LW2, serial number 4A13005840 from Derby Appliances on November 21st. After 6 months to the day, the handle broke, cracked where the screws are located on top of the handle. After speaking with a customer service rep, they told me it was cosmetic and would send a handle but that I would either have to replace it myself or pay to have someone replace the handle. I am frustrated because I feel it is not cosmetic and you need a handle to open your refrigerator. There are no kids living at home. I am a widow and the only one using the refrigerator. I have not done anything to warrant the handle from cracking at the screws. The previous refrigerator that I had for 10 years, I never had a problem. Six months and they won't guarantee a defective handle. I am not happy and I think it is wrong. The refrigerator is also very loud and noisy when it runs. I should have read reviews first and not listened to the salesman.

I called because I was told the compressor was not working on my fridge. The service man suggested I call customer service and see if it was still under warranty. When I called, the woman I spoke to was very rude and unprofessional. At one point, she laughed at me at which point I told her it was no laughing matter and she was in the wrong business. Today, I called corporate and they are giving me a discount on the part. At this time, I will never deal with Frigidaire or Electrolux again and I would not recommend them to anyone either.

I purchased a Frigidaire refrigerator on April 21, 2007, item number GLRT217TDB. The unit stopped cooling properly on May 3, 2012. I contacted Frigidaire and they told me I should have purchased the extended warranty.

I purchased a Frigidaire refrigerator with the Sabbath mode feature. I put the unit into this mode and left town for the holidays. When I returned 8 days later, I was met with the most horrible stench and the refrigerator LED displayed 77 degrees for both the refrigerator and freezer. All the food was rancid and disgusting and had to be thrown out.

I called Frigidaire and was told that perhaps I had programmed it wrong or pushed the buttons in the wrong sequence and that the refrigerator had gone into the "showroom" or "demo" mode. The use and care manual does not make any mention of a "showroom" or "demo" mode or the possibility that the refrigerator might shut down if such is the case. Frigidaire representatives have admitted that the manual's language is "vague and generic." However, they refuse to stand behind their product.

A factory-authorized technician has come down and examined the refrigerator. He could find no reason why it shut down as it did. He said that the refrigerator/freezer should never shut down in any circumstances. I know of at least one other case in which this "77" display occurred after being put in the Sabbath mode. The consumer had no warning that such a thing could occur, and I feel that this omission puts Frigidaire at fault. They claimed that my warranty has no coverage for food spoilage, but I had a reasonable expectation that my refrigerator would not shut itself off. I lost hundreds of dollars in lost food plus cleaning costs, and the stench still remains. I doubt that it will ever go away completely. Please help me.

We purchased this Frigidaire refrigerator two months ago. Already, I had switch replaced and seal of the freezer replaced due to frost in the freezer. It makes the most awful noise and the repairmen says that he cannot do anything unless he hears it. I called Frigidaire and they will not do anything until they have replaced or serviced three times. What in the world would they do if they had a fridge at their home making this noise. It is very frustrating to know that this company does not try to please their customers. I will not buy anything from them again nor will my friends that hear the problems that I have had with my fridge. Your customer service has a lot to be desired.

This is a follow up to a post I made a few months ago regarding a Frigidaire Professional Series refrigerator, purchased at Brandsmart in Sunrise, FL on August 13, 2011.

Today is April 11, 2012. This 20.6 cubic foot unit has the freezer section on top. I was most impressed with the overall appearance and the quality of design of the interior of this refrigerator when I made the purchase. Just one month after the unit was purchased and placed in the kitchen of my rental property, the tenants began noticing the freezer section was icing up, i.e. not defrosting. We also placed a thermometer in the lower section to monitor temperature.

Over the next several months, factory service technicians had made approximately 8 visits to attempt to solve the defrosting problem. During this time, tenants observed several times that the refrigerator section temperature was no colder than 46 degrees. A different factory service company came in January 23 of 2012, ordering a drain kit and a hinge spacer. The unit was repaired a few days later when the parts arrived and has worked since that time, until now (April 11, 2012), where again the lower section is over 50 degrees and the upper section is showing ice crystals on the door, roof and frozen food. In every visit, I've felt the factory service personnel all tried their best to repair this unit. What disappoints me greatly is the lack of support by both Frigidaire and Brandsmart.

On January 26, 2012, I went back to Brandsmart to speak to the head of the sales department. I explained the ongoing problem with this unit and told him I wanted the best deal possible on a small General Electric 4 cubic foot refrigerator so I could keep my tenants' food cold until this Frigidaire unit could be repaired. I was given a measly 11.00 dollars off the sales price of a $129.00 unit, something I should not have had to purchase! Was it not for this small unit, my tenants would have yet another batch of spoiled food to throw out today.

I was also most surprised when calling Frigidaire 1 800 451 7007, this number does not apply to "customer service". To get Frigidaire customer service, you have to call a regular long distance number. That means you pay for the call unless you have free long distance calling. More surprising, Frigidaire customer service will not let you speak to a supervisor. I asked the operator if she would spell her first name and she said they were not allowed to do that. This makes it difficult at best to speak to a supervisor or the same operator twice.

Outside door coating material is bubbling and chipping away beneath the ice maker of our 7-year-old Frigidaire refrigerator, which exposes the metal behind it. And now, it is rusted with rust stains streaming down the front of the door. Frigidaire customer service said it is cosmetic, so they won't cover repair, even though it is clearly the manufacturer's faulty material. It certainly is a cosmetic eye sore to our family, guests, and business associates. At our expense, we could replace the whole door for $250 plus labor. No solutions were offered. I bought the appliance on the good name. It's certainly not any more and something we'll spread the word about.

I bought over $6,000 Frigidaire products over the past two years. My refrigerator has broken 4 times and I have lost food each time. The worst part is every time I call them, I have to schedule an appointment for repair and that takes about another 3 days and two weeks for the part. The model # is PHS69EJSS. This is a crappy, cheap product and they still haven't came out and fixed the product yet. I will never purchase or ever recommend anyone to buy another Frigidaire product ever again in my life. The worst part is the customer service is horrible!

The auger plate in the ice maker is rusting. Public water is used with a whole house filter and the refrigerator filter is changed regularly, so the water quality is good. I complained to Frigidaire. A Blythe person has done nothing to satisfy me. All I ask is a new part be sent as I can install easily. I have pictures I can send via email to show what has happened.

I purchased a refrigerator less than 4 years ago for $700+. Within the first year, a major part became defective and was replaced by the dealer (small local appliance dealer). At that time, I purchased a 3-year extended warranty. Shortly thereafter, the white plastic that holds glass shelving to metal brackets began to disintegrate and the extended warranty would not cover it. So far, 3 shelves have self-destructed and the shelving on the door is cracked and held together with duct tape.

The plastic coating inside the freezer is rusted through. Apparently the material that is used to bind the plastic is defective. I couldn't believe the audacity when I was recently notified to renew my 3-year warranty. I called the company but they had nothing to say. I mean nothing. I asked why there hasn't been a class action suit against the company because of all of the complaints against what was a reliable name many years ago. I would never purchase Frigidaire, Electrolux, White-Westinghouse, Kenmore, or Tappan again, knowing that they are all produced by the same company that does not stand behind their defective products. There is a lemon law for autos, what about a lemon law for appliances?

Can anyone give me some advice on what material they used for building shelves in their refrigerator? Does wood work well enough? Where did you put the drain tube for the melting ice, and does a cube of ice work better than chopped ice? I keep finding pieces of plastic, and those square plastic things are breaking up.

Does anyone have experience with the 3-year warranty and does it cover the expense of having a full-time Frigidaire repair person living on site to keep my ref working properly? Also, has anyone else been getting violently ill due to consuming food stored at 50-55 degrees? And does anyone else feel like a total fool, like totally humiliated, because you bought junk like this?

I purchased a refrigerator from Lowe's and did not purchase the extended warranty. The same part has gone bad again on 4 different times and I am now being told it is $170 to get it replaced again. My fresh food is now frozen as the repairman from Appliance Connections removed the screw so that all of the cold air from the freezer is now going to the fresh food side and all of my fresh food is now frozen. This is the same cycle that happened before. I have contacted Frigidaire and they won't cover the part again as they covered it before, but the same part is bad again. However, with my two small children, I have to get the refrigerator repaired.

I purchased a Frigidaire fridge FRT18HS6JW1 in April of 2009 and now the compressor has gone. The cost of the fridge was $700 including taxes. The compressor alone is $250 to $300 to replace, plus labor. The serviceman told me that he could replace the compressor but it's only good for 90 days, where a new fridge is good for 1 year. Do not buy a Frigidaire!

I remodeled our kitchen in 12/2010 and bought all Frigidaire appliances. We had a problem where the dishwasher would not dispense the soap so the wash cycle would complete and the dishes were still dirty. The water line in the fridge leaked 3 times causing the ice to freeze in the back of the french doors. We had to turn off the fridge twice to let it totally defrost in order to open the door. We turned off the water line and now buy ice from the grocery store.

The last straw is when I opened the door of the fridge last week and discovered the lining at the top of the fridge had cracked and the insulation is exposed. I called customer service and they refuse to take responsibility of defective products. They said I must have left the doors open for a long time, which caused the light bulb to overheat and burn the lining. I am still fighting this battle. I will be calling my local TV station in Houston Texas, to have them do a news story on my husband and I in front of Lowes, where we brought the fridge, in front of the open fridge with the insulation exposed.

I have had nothing but trouble with this monster! It was manufactured in 2006 and the ice maker broke 3 weeks after we bought it. Now the sealed system is out. I called them and they were not interested in helping. It will cost more than its worth, so now I have to buy a new one. It certainly will not be a Frigidaire! I have contacted some class action lawyers and I am not alone. There are class action lawsuits by many. I suggest you contact one and put in your complaint if you do not get any help from the manufacturer.

My Frigidaire refrigerator (Model number FRT21IL4FW4) has quit cooling. The repairman that came out yesterday said the sealed system parts were no longer working. The refrigerator is 3 1/2 years old and now needs to be replaced. I have lost all the food in the freezer and the refrigerator. Frigidaire says they only warrant their products for one year. In the first year, I had to have a serviceman come out twice because the freezer door wouldn't stay shut. I would be ashamed to put my brand name on this piece of garbage if I were this company.

I purchased a Frigidaire Fridge at Menards less than 2 years ago. It is now trash and neither Menards or Frigidaire will do anything about it.

I am so very angry that my Frigidaire Gallerie series glhs37ehsb6 refrigerator died after only three years of gentle use. I am never buying Frigidaire again. It would be wise for you to consider other choices as well. I am recommending the same to all of my friends and family. It's obvious that brand names do not ensure long lasting good quality merchandise anymore. I contacted Frigidaire and was told that there is nothing that they will do unless there has been a large number of complaints regarding this appliance. They were unwilling to share how many others have experienced the same problem with this appliance or even what the magic number of complaints would be in order for them to consider the appliance faulty/poorly made.

I purchased a $2000.00 refrigerator 11 months ago. I have had 2 callbacks due to the ice maker not producing ice and very small water flow. It has never been properly fixed. I just called for my third callback because there are 6-inch ice drips inside the lower freezer and the left side track which the drawer slides in and out on is filled with ice from the water drip, which makes it hard to open and close the drawer. They have cancelled my third repair and my one year service repair is up on April 11, 2012. They are aware of this and said unless I have 4 callbacks before this time, I am out of luck. Also, the plastic drawers are so thin they have broken just from pulling them in and out. I will never buy Frigidaire again.

I bought a Frigidaire refrigerator from a PC Richard & Son location and less than one year of ownership I've had more problems than I can count. It constantly breaks down, often in the middle of the night. It emits smoke and my fire alarm goes off at all hours of the morning or when I'm not home. By the time I realize it broke or turned off automatically, all the food in my fridge is spoiled. I've been throwing out hundreds of dollars worth of groceries over the past four months which I really cannot afford. It turns off and back on, so the repairmen they send come and find it to be running and not in need of servicing. Meanwhile for 8, 10 or more hours it has been off. When I call the dealer, they tell me to contact the manufacturer. The manufacturer refuses to deal with it and insists I call the dealer.

All I get every day when I call is the run around. I think they are waiting for my warranty to run out so they do not have to replace it. At this point, I'm concerned that it is a safety hazard because of how smoke comes out and that it might short-circuit while I'm asleep or not there. I live in an apartment building--I'd hate for anything to go wrong and affect my whole floor or even building. Please consider helping me expose Frigidaire with how they treat their customers.

Our company buys over 100 refrigerators a year. All are Frigidaire (model #FRT1783AW2 and FRT8B5HW1). Just this year, I have had to charge up R-134A into over 40 refrigerators. They leak freon in the same place every time. In the freezer, where the copper and aluminum meet at a weld. Oxidation is forming along the tubes. It is not an efficient design. I'm tired of fixing a defect, and my company would like our refrigerators replaced. We love using Frigidaire appliances in all our homes. Please help us keep your business. Please contact me and investigate. I am a senior technician in our company.

My wife and I recently purchased a home. All appliances were stainless and included. The refrigerator was a Frigidaire side-by-side unit. After 1 month, the water filter started leaking and sprayed water into the temperature control and fried all the electrical components. We then proceeded to pay $600 for a new temperature control unit and wiring harness. 2 weeks later, I opened the fridge to find that the temperature was at 56 degrees. I called the repairman out again to find out that the temperature control was faulty and had to be replaced again.

Now my temperature display keeps blinking and will not read the current temperature in the fridge. This thing is a faulty piece of **. I would not refer anyone to buying a Frigidaire product ever. If I knew that this was a problem, I would have never paid $600 in the first place to fix it. Thanks for wasting my money and time Frigidaire with your inferior products.

My $1400 Frigidaire side by side is just over 6 years old and the compressor is dead. Besides losing $400 in food, we paid $86 for a service call to tell us we need a new one. We have been told that new refrigerators are only designed to last 5-6 years! Right now, we are using a 45 year old Bradford to keep our food cold. We are both unemployed and can't afford a major expense at this time. I'm sure the CEO is getting some nice million dollar bonuses for running a company that makes this kind of garbage. My advice to Frigidaire is to move their plants close to a landfill and skip the middleman.

From the time I purchased this refrigerator it made noises and too much ice came out the door. Then it began to rust under the black coating! Now it won't work at all! I had to replace it after only 6 years.

We bought a Frigidaire refrigerator in Nov 20011 and when we received it, the freezer door did not work right. We have had the place we bought it from come about 5 times to fix it and no luck. In the meantime, we have called Frigidaire and they told us that another appliance repair place had to give us a second opinion, so we did and they agreed that it was not going to be fixed. Now they have sent us a part to try and that came broken. Frigidaire will not replace this refrigerator until we have the second repair man come 3 times. In the meantime, this freezer keeps running which is wasting energy.

I have gotten 5 statements in the mail stating it is time for my Frigidaire refrigerator to expire. There is not a contact number on the statement at all. They just want my three year warranty money. Guess what, I do not own a ** Frigidaire and if they are such a professional company, there would be a phone number listed. Do not send me any more statements and they are being reported to the Better Business Bureau!

I purchased a new washer and dryer and within a month, the dryer stopped working. The service tech came out with the part he was told was the problem, but still it wouldn't operate. It's now over a month and still no dryer. I've called Frigidaire and get the customary run-around. They can't do anything until the part comes in. I've asked the customer service representative for an alternative to this issue and was told, "There's nothing I can do, and you know what I'm saying."

I'm very disappointed with Frigidaire and their lack of customer service. They sold me a faulty appliance and I'm expected to wait an undetermined amount of time for a part to become available. Please, I urge anyone considering the purchase of a Frigidaire product to reconsider this brand. Ask who builds the product you're buying and ask if it's a Frigidaire. If it is, stay away from it. Please learn from my experience.

I would like to bring to your attention my disappointment with your Frigidaire product I purchased three and a half years ago. For us, this was a significant purchase. In advertising your products, you state, "The essence of reliable appliances, specializing in offering high quality products." I would like to tell you of my experience with your product and service.

My first complaint is with the ice maker in the fridge. I have had two occasions where the ice maker needed to be repaired. Firstly, the ice production simply stopped. When the ice receptacle was removed, there was a build up of rust and ice. The service person repaired it temporarily. Second occasion, service person was called and it was brought to our attention that there was a piece missing from the ice maker. He ordered the piece and had to come back and install it.

My second complaint, much more significant to the first is that the right inside wall of the fridge is now riddled with horizontal cracks preventing the fridge from optimum operation. Again, a service call was made. The fix was to drill holes in my fridge wall and then to mask over the cracks with a duct tape like vinyl strip. Now, we have an unsightly damaged area in the fridge. The service person himself said, "I have never seen anything like this." This, to me, is completely unacceptable.

When contacting the service department, thankfully, I had purchased the extended warranty, I was told that I would have to have three complaints of the exact nature for consideration of the (three strikes, you have a lemon) policy. What has happened to the pride in work? Where is the quality? Your product is poor and your service in this area is poor. This product needs to be replaced for my satisfaction. I await your response.

I was dissatisfied to begin with when we had to have a repair to our new Frigidaire refrigerator within 5-6 months of purchase because we could not get water or ice to dispense in the door. I am now on my third part and we still can't get it to work! Poor customer service, poor answers when I call Frigidaire. I have trouble getting the accurate part from them for our serviceman. I have asked that this lemon of a refrigerator be replaced but one Electrolux employee told me it would take three replacements within the first year and I've only had two.

Our Frigidaire side by side was purchased Circa 2001. It was my first big saved up purchase and a reward for a huge, difficult job I had done. A long awaited prize for years of hard work and self-denial. We went to a reputable appliance dealer and chose the ice and water door model that seemed such a treat and luxury. Delivery came a week or two later and sadly, within 30 hours, I knew we had chosen a piece of **. The ice door flapper had stuck open whilst we were gone for the weekend and caused the motor to fail.

All this time the water lines hadn't been hooked up and we were not able to enjoy that feature. After replacement of the motor and trashing a boatload of food, service replaced it and we were running again. Yes, we lost money on the food, but that wasn't as bad as being duped by this company. The unit started losing temperature, and to this day, we have a two day milk rule.

The freezer shelves and innards have all loosened and it is just a cleverly piled chest freezer on its end. All the plastic shelf trim came off and piled up in the closet, the ice cube maker only does crushed frosted flakes of minuscule size. The fresh drawers in the bottom are better for ripening and rotting, and any meat products also are subject to the short time rules. Service has been indifferent and ineffective, so we are stuck with a $1300 insult that works like **, while my old fridge/freezer from 1972 is running like a champ in the neighbor's basement.

Soon we will be in a new house where the cooling food machines will be vintage Kelvinators from the 40s that we yanked out of our cottage when it was sold. But never ever again from the F company who proved that people will accept unacceptable products and services without fail. We are sheep. Unless we class action on them, why should they change? And you know the management has taken this angle, just like the tobacco companies and big oil that kill good people every day. This will be a boat anchor with a mooring on it that reads: "This is what we did with our New Kelvinator that Broke Eleven Ways in Five Months."

I bought a side by side Frigidaire refrigerator 6 months ago from hhgreg. I also purchased a 5 year service agreement along with warranty. We went on vacation last Christmas for 10 days. While gone, a defective relay failed in the refrigerator and all the meat were spoiled in the freezer. They fixed the relay but we are unable to get the smell out. It is unusable making any food smell and taste spoiled. Frigidaire will only take responsibility for the relay.

I purchased a $2,500 Electrolux refrigerator in April of 2010. I have had several service calls since the day of purchase, and parts installed to have the defective ice maker corrected. It is now December of 2011, and still no ice. Also I purchased Frigidaire microwave, range, and dishwasher at the same time. The microwave blew up within the first year, and had to be replaced by Frigidaire. The dishwasher soap dispenser had not worked correctly since purchase, and the range is horrible, as far as the burner's heat control. Frigidaire/Electrolux has not been helpful at all on correcting this situation. I will never purchase, nor refer anyone to purchase a Frigidaire/Electrolux product.

We purchased a top of the line Frigidaire Range from Lowe's on sale at $719.10 on 2/19/2011. The control board burnt out on 10/14/2011. The technician could not get a control board till 11/8/2011. When he installed it, it also burnt out. He ordered another control board and a light socket, as he said it was defective and shorting out the control board. We were billed $437.86 to repair this lousy range. I contacted Frigidaire's customer service at 706 860 4110. They will not reimburse me for the parts or the labor.

On August 13, 2011, I purchased a Fridigaire "Professional Series" refrigerator from Brandsmart in Sunrise, FL. This unit has the freezer section on top and refrigerator section below. This stainless unit looks great. Shelves are adjustable, plenty of storage space in the doors, and excellent lighting with beautiful lights in the top and bottom of the refrigerator section. Just after 30 days of purchase, my two lady tenants noticed that the freezer section was icing up, and the refrigerator section was not cold enough.

Brandsmart sent out there tech on the first service call, who did nothing except to tell us to get another refrigerator. Since then we have had Frigidaire send out their own service tech 4 times so far. He has re-caulked the upper section of the unit. He has epoxied the area where the drain line of the ice maker exits the rear.

Both he and I have reset the defrost (by turning the door light switch off 5 times consecutively). A new drain line was installed. It's still having the same problem. Today the tech ordered a new lower door seal and a door spacer. I see nothing wrong with the lower door seal, as it looks to be in good condition and seems to close tight enough. The tech said that Frigidaire believes the door was not closed, causing this problem. These two ladies spend a lot of time in the kitchen, and they would certainly notice if the door was not closed tight. In any case, the tech believes the problem is caused by outside air being sucked into the unit.

I am most concerned as to whether or not this model is inferior or not, and if Frigidaire or Brandsmart will replace the unit if the problem continues.

My dishwasher motor burned out in 6 days! Frigidaire design all their products to break within the first year. Then they bait people in, on their extended warranties. They should be brought to justice.

The poor construction of the Frigidaire water filters combined with the design flaws of the Frigidaire Professional refrigerator (PHS66EJSB) is pretty ripe for a class action lawsuit. The filters crack and leak easily, and are placed next to the main circuit board for the fridge (a $200 part). Our repair guy knew the problem the instant he opened the door.

This is my second posting on this subject. I have a Frigidaire side by side refrigerator, and just yesterday a third bottom refrigerator side shelf bin has broken. Electrolux (Frigidaire) has told me that there is nothing they can do about this, and that they will not reimburse me for the broken shelves.

I urge you all to buy a different brand. I am an HVAC tech by trade, and I have never seen anything like this before. They are making defective products, and they will not stand behind them.

Shelves on the door are breaking on my Frigidaire Professional. Frigidaire CS asked me to send them pictures using this site, so that they can do more investigation. I don't know how to attach the picture here. If pictures are still needed, please let me know an email address, otherwise please send replacement (4 shelves) at my address.

I purchased a $2000 refrigerator, only to have 5 different service calls in 10 months to fix part of it that were of very poor quality. Furthermore, the original complaint of an unsafe temperature discrepancy was never resolved in the entire 10 months. One was a produce drawer that literally fell apart in our hands when opened, yet they said that it was not even covered in the first year. Also, we lost about $600 food cost due to a design flaw. The front has a deceptive readout showing 33 degrees, yet nowhere inside of the cooler area is an FDA safe food storage temperature of 41 and below (my wife is ServSafe certified for food handling management). The food temperatures inside the cooler part range from 45-55 degrees. They refused to refund so I can get a better quality fridge. They only want to exchange the fridge for another one with the same design flaws. They also refused to cover the food loss cost. They refused to comply with the federal lemon laws and refund the fridge's cost, much less the taxes and food cost.

I have a new refrigerator that is not even two weeks old, and the frost-free freezer is making frost. Consequently, the bottom part doesn't get cool, and everything gets spoiled. There have been five technicians, and not one of them can fix the problem. Lowe's sold me a lemon, and the service department is no help. I can't get to them unless it is very early in the morning. All I get is, "We are sorry." Sure, their food is not spoiled. Do not buy from Lowe's any Frigidaire appliance. Do not. You will thank me. It is junk.

After purchasing the fridge (Top Mount Refrigerator model number LFHT1513LW ) this year, a little less than 2 months later, frost-free freezer starts to frost over. The first technician said that some tube was defective. On the second time, they put putty over a hole in the back where the ice maker hose would be! Each time there is frosting, the refrigerator will not stay cold.

I had to call the technician (new authorized technicians per Lowe's0 again, and now, I have been waiting two weeks for a part. In the meantime, without an extended warranty, I am losing my fresh food. Food in the freezer has freezer burn. Frigidaire states that they can do nothing without a correct diagnosis. This is the fourth "diagnosis"!

Do not buy Frigidaire! I have a Frigidaire Side-by-Side Model: FRS6HR35KS that is 2 years old. In the last month, the bottom refrigerator bin shelf has broken twice with nothing heavy on it. It is obviously a bad design. All of the stress falls on two plastic slide clips in the sides of the bin. Frigidaire (Electrolux) refuses to acknowledge or do anything about the problem.

My refrigerator is not working right. I was told by the service company that if they come out and find nothing wrong, it will still cost me $75 for something that was just two months old.

In my opinion, this 27.8cf bottom ebony black refrigerator is a cheap piece of **. Frigidaire, if you read this and don't like it, my number is **. Call me.

I have had Sears here 5 times for my side-by-side Stainless Steel Frigidaire fridge. It had been reading 60 degrees intermittently since I received it. Every time they come, they say "to get a new thermometer", "let's blow out the dust" or "I see nothing wrong". The contract says if they cannot fix or if it is more cost efficient, they will replace it.

This is a replacement fridge already, but they are not replacing this one. Yesterday, my daughter threw up from spoiled food. As I said, Sears has been here 5 times for the same problem. Why won't they replace this one? Stay away from Sears and Frigidaire.

Never buy Frigidaire appliances again, ever!

I have a three year old side by side frig that the compressor went out on, and lost all food, of course. But Frigidaire will do nothing at all, even when they have admitted the compressors are bad and had changed vendors. These have a 92.7% failure rate, and customer service keeps saying they are unaware of any issues. Inter-office memos show contamination problems in compressors from an unknown origin, but the company is firm, they will help no one. They have a "It's your tough luck buying from us" attitude. This is a land of crooked politicians and companies, as well all know, and people are sick of it.

My 3-year old fridge failed to cool on the food side - while the freezer continued to work. It turned out the issue was the adaptive defrost controller. Contacting customer service proved to be unhelpful.

I was about to give up, and rant and rave negatively, like I see so many others have done here, when I decided to research the company a bit. With minimal effort, I found the name and contact email of a gentleman who proved that this company cares about the customer. He sent me the part free of charge and offered a $50 check to make up for the lost food.

I'll continue to shop Frigidaire for my appliances now that I know they are customer-centered. I only hope they can get the customer service representatives on the phone to get in sync to help alleviate some of the delay and frustration.

We purchase a new Frigidaire refrigerator in January 2011 and in August we lost all of the food due to a problem with an overflow issue in the icemakers. The EPP plan covered the repairs, but the policy also had coverage for food loss of $250.00 of which we have submitted the proper paperwork last August 24, 2011 and we have not been reimbursed.

On August 27th, Hurricane Irene hit Virginia and we lost power for 6 days. When the power was returned, our refrigerator was not working due to an electrical surge. A new claim was filed with Lowes' EPP plan and they sent someone out a week later to repair it, but they did not have the parts (what was told to us was a motor, fan and control panel) and they would have to be ordered.

They came back September 20, 2011 to install the parts but they had the wrong ones. Now they have to order parts again. We have been without a refrigerator since September 2, 2011 when we filed our claim.

We have asked for a new refrigerator because we feel that the repairs will exceed the price of a new refrigerator and Lowes' refused.

I bought a Frigidaire refrigerator with insurance (four-year coverage for $179.95) from the Howard's store. The fridge was faulty, and Howard's store did not want to give me a refund, or pay back the insurance that had no use since the fridge was faulty. They did not want to take any responsibility for the fridge. As far as the fridge goes, Frigidaire and I came to an agreement, and had our business settled. My only complaint is that I want to get my insurance refund from the Howard's store because they took no responsibility for the fridge; thus, I have no use for the insurance.

My side by side refrigerator and freezer is not cold. I have been calling for two days the number listed on the manual. The number listed goes to an automated system. It gives different prompts and the last is if you need to speak with a customer care agent call 706-860-4110.

This number has been busy for two days. I started calling again this morning at 8:46 AM. I have called over 20 times and the number remains busy. I went on line went to Frigidaire's website. They list an additional phone number which I called and gave the same prompts as the number listed on the manual, which in turn tells you if you would like to speak to a customer care representative to call 706-860-4110 and it remains busy!

This leads me to believe one of two things. Either Frigidaire has a million customers calling in for one live customer representative or they have a fictitious number and keeps the line busy. But this is their quote from their contact us website "Frigidaire is committed to providing you with the best customer service possible." I just tried to call 706-860-4110 and it is busy!

Overall experience should be zero, I haven't spoken to anyone.

I bought a refrigerator in February 2010, it's now September 2011. The water pump is broke, the compressor comes on when it feels like it.

Today, being September 19, 2011, I went to purchase another refrigerator, different brand of course. I get no email replies from Frigidaire nor do they answer the phone.

I will never ever buy another Frigidaire product and I will most certainly tell others what junk they sell. I also will go to every website and to let others know what lousy products Frigidaire has and the customer service is horrible.

Since the purchase date 4 months ago, we have had consistent problems with the product; the fridge has literally been broken for the same amount of time it has actually worked. I am a property manager and have twelve properties I oversee, including this one. Based on my recent experiences, I am deterred from ever purchasing a Frigidaire product again. Even if the alternative was more expensive, it would ultimately save myself and tenant from the headache and additionally incurred expenses as a consequence of this defective product. As a result of the 4 separate occasions, this fridge has been broken (we have had one of their recommended service companies, Class Appliances, out 3 times for repairs already). My tenant has claimed to have lost over $400 in spoiled food. Personally, it has cut into my bottom line as I am coerced into crediting them for their troubles.

Below, I am listing the particular model information. The last time the fridge broke, I requested a replacement product of equal caliber. I was promised by their customer service division that this repair would remedy the situation. I am completely exhausted dealing with the time waiting for parts to ship and repairs to be made, only to have it break again 2 weeks later. I am simply requesting a replacement for a defected product. As a property manager, I deal with a range of requests from tenants. Some of them are valid, while others are absurd. While I believe that requesting a new appliance after it breaks once is absurd, I believe that asking them to effectively review and appropriately deal with a particular case where there have been multiple documented problems is perfectly reasonable.

Serial No: 4A11409974

I called Frigidaire customer service and told them that I was cleaning my fridge and started smelling something burning. I looked up and found that the light inside had burned hole through the top liner of the fridge. We had changed the bulb with an appliance bulb since the original one burnt out. Then, I was told that there was nothing they would do because it was not the original bulb. So, I went online and found the same thing had happened to someone else, but there was the original bulb and Frigidaire pretty much said too bad. Do they not understand we are concerned with the fridge catching on fire? I think we should consider if we want to continue buying from a company that has so little regard for the consumer.

I purchased an expensive Frigidaire Side by Side refrigerator in 2006. Within months of the warranty expiring, the condenser unit failed, making the refrigerator inoperable. So, my choice was to either have the condenser replaced (parts and labor are about half the cost of the refrigerator) or buy a new refrigerator. After calling Frigidaire, they said that they would pay for the new condenser. However, what they didn't tell me was that it was for the condenser only. I didn't find out about it until the service person was out to fix it. I was told that I was responsible for the trip cost ($74), the coolant, and the actual service ($225) for a total cost of $320! The service person said that Frigidaire uses the Tecumseh condensers which fail on a regular basis. When you spend this much on an appliance, it should last longer than five years!

Model glrs264zab6, serial # la30508235. About five months ago, I also opened my refrigerator to a burnt electrical smell. I went to remove the light bulb and the socket disintegrated. Above was all burnt and the plastic was cracked.

I ordered a new socket and replaced the old one. When I shut the door with the new socket and bulb in place, I looked through the side of the gasket and the light was still on. I then pushed the button to shut off the light and that worked fine shutting off the light. After looking at the design, I realized there is nothing on the door to hit the switch to shut off the light.

I purchased Frigidaire refrigerator for $700 three years ago from a local dealer. When mechanism in the rear of freezer "froze up," not allowing cool air to pass into refrigerator, the dealer made a service call and replaced the defective part. I purchased an extended three-year warranty at this point.

Less than a year later, the plastic material that holds the brackets to shelving cracked and splintered. I then called Electrolux to request a replacement of the shelf. They told me that it was not covered under the warranty. I paid approximately $86.00 for a new shelf. Within weeks, another shelf cracked. I called to complain and they sent me another shelf without charging me. After several weeks, the replacement shelf and the shelving in the door cracked. We started to use duct tape to hold the shelving together.

Meanwhile, the shelving in the freezer has begun to rust through the plastic coating and the door of the refrigerator will not close without lifting and closing it into place. This product is a complete lemon. We will be replacing it soon. It is only three years old at this point. The replacement will definitely not be a Frigidaire or any product produced by the company that manufactures these inferior products. I will also closely examine all interior shelving and construction on the replacement before purchasing it.

This is regarding my Frigidaire/Electrolux cabinet depth side- by-side stainless fridge that is expensive. Within six months, the interior door "shelves" that is cheesy little plastic buckets began cracking at the corners. They fell apart. It costs $45 for the small ones and $75 for the large ones. Frigidaire/Electrolux was absolutely useless, and refused (no matter how much I complained) to provide free replacements. I want to point out that we do not pack our fridge; there are only the two of us, and we spent a lot to get a "nice" fridge at cabinet-depth in our kitchen. I am extremely disappointed. Now the second round of "shelves" is starting to crack!

On June 3, 2011, I purchased a brand new Frigidaire side-by-side refrigerator/freezer for our home (Model #FFUS2613LS4) from Best Buy. On July 28, 2011 (just over 30 days), a terrible burnt plastic smell started permeating the freezer, refrigerator and its entire contents. I called Best Buy and unfortunately, I was over the 30 days, so they could not replace it. I had to go through the manufacturer. Best Buy set up a service call for Tuesday, but I could not deal with the smell and I have children with special needs (we are living out of ice chests). I paid $30 for the service tech to make a Saturday call. He came out, took it apart and said he couldn't find anything wrong with it but agreed that the smell was bad. All our food was lost ($400 worth), as it smelled and tasted like chemicals. The repairman plugged in the refrigerator and said he would come back tomorrow to see if he can see anything wrong with it.

As I have seen this exact same complaint in another post, I don't believe he will find anything and our family will not be able to use this refrigerator again. I'm feeling even more ill and the smell is permeating the house. As it is, we now appear to be out the $900+ we spent for this refrigerator from Best Buy. If our home catches fire or is ruined by this, you can bet that they will be sued!

Buyers, beware. Do not buy Frigidaire!

Frigidaire customer service, Barbara, (tel. 706-860-4110) just told me (July 15, 2011 around 1 PM) that there is NO return policy for a brand new refrigerator, such as mine, that was unsuccessfully serviced twice in the last 10 days. My account numbers with Electrolux or Frigidaire are **. Please understand that I lost my confidence in Frigidaire appliances so even if it will be correctly repaired, I will never have peace of mind with it in my house. We have been living without a fridge since July 6 in temperatures of 100+ F. I want it back to the factory that made it and my money back in my account. Please read the brief story below of my painful experience with Frigidaire:

On May 12, 2011, we bought a Frigidaire refrigerator online, (model # FFHS2611LQ, serial # 4A11502582 ) with a 5-year warranty. It was delivered to my home on May 19, by the Home TV & Appliance store in 310 W Southern Ave, Mesa, AZ. with telephone number (480) 649-1811.

On July 6, 2011, in the morning, I noticed that the melting ice flooded my hardwood floor overnight. I also noticed that the temperature under the refrigerator is stuck at 4 and flashing. I called the store which delivered it to ask them to have it picked up and returned. The manager told me that after 30 days of purchase date, it is the manufacturer's responsibility. They also sent a Maytag technician, from Genuine Appliance Service in Mesa, AZ, with phone number (602) 252-6030), who came to the house on July 7 (Thursday). He said the temperature control is defective and needs to be replaced but it will have to wait until the following week because they have to order the part from Nevada.

On July 13, another technician came by the house, replaced the control in about 15 minutes. This happened around 9:30 am. Around 10 pm, I dared to open the fridge (we were told that it takes 12 hours for the temperature to adjust so I did not open earlier), and noticed that nothing has changed. The temperature under the refrigerator was still flashing at 4. On July 14, early morning, I noticed that water was flooding the kitchen floor. The few ice cubes that were formed earlier must have again melted and dripped overnight. Hence, the hardwood floor around and under the fridge lost its polish and became corrugated. We trashed the food of around $200 and have been living without a working refrigerator in temperatures of more than 100 F since Wednesday, July 6.

Consequently, I called and emailed customer service at web.other@electrolux.com, one more time, to let them send someone to pick up the refrigerator, return the money plus the 5-year warranty back in my account, as soon as possible. I do not want a replacement or repair any longer. I want it back to wherever they want it, out of my house. On the same line, I noticed a white label on the back of the refrigerator saying "PATENT PENDING". Maybe this explains why this refrigerator is beyond repair, for me at least.

Looking forward for a fair resolution for us, i.e. the return of the new defective refrigerator and my money back. Thank you.

On may 12, 2011, we bought a Frigidaire refrigerator (model # ffhs2611lq, serial # 4a11502582 ) online with a five-year warranty. It was delivered to my home on May 19, 2011 by the Home TV and Appliance store at 310 W. Southern Ave, Mesa, AZ. Tel. (480) 649-1811.

On morning of July 6, 2011, I noticed that melting ice flooded my hard wood floor overnight. I also noticed that the temperature under the refrigerator was stuck at 4 and flashing. I called the store that delivered it and told them to have it picked up and returned. The manager told me that after 30 days of purchase date, it is the manufacturer's responsibility. They also sent a Maytag technician (Phoenix, AZ, 85041 at )602) 252-6030) who came to the house on July 7 (Thur). He said the temperature control was defective and needed to be replaced and that it will have to wait until the following week because they have to order the part from Nevada.

Yesterday, July 13, 2011, the technician came and replaced the control in about 15 minutes. This happened around 9:30 am last night. I dared to open the fridge (we were told that it takes 12 hrs for temperature to adjust so I did not open it earlier) and noticed that nothing has changed. The temperature under the refrigerator was still flashing at 4. I knew something was not right but it was too late to call anyone so I had to wait until this morning to again email/call Frigidaire customer service.

This morning at 6 am, I went to check it again and saw all the melted ice flooded my floor overnight. I have hard wood floor, which lost its finish and became corrugated due to the water that stayed overnight under and around the fridge. I went online and filed another complaint and asked them to please send someone to pick up the refrigerator, return the money plus the five-year warranty back in my account ASAP. I do not want a replacement or repair, I said, as I lost confidence in Frigidaire and my peace of mind. I want it out of my house and my money back in my account. This was pretty much the same message I sent last week and this week to their customer service. In addition to that, our refrigerator has a large label on its back that says patent pending (I just noticed it yesterday during the repair). Is it legal in US to sell appliances or anything when the patent is not approved?

I purchased a Frigidaire Gallery Series side by side refrigerator in 2009 from Aaron's Rent to Own. This is the 3rd refrigerator actually delivered because there were problems with the first two. Aaron's decided to continue to repair this refrigerator until it worked properly. Now, this refrigerator is not cooling properly again. You cannot put warm food into the refrigerator or the temperature goes up to 56 degrees and stays there while the freezer temperature drops to -15. We phoned Aaron's because they keep the appliance under warranty while the appliance is under contract; and then the original warranty begins.

Even with all the prior problems and this extended warranty, Frigidaire says the warranty expired in May and the refrigerator is my problem. There is currently over $1,200 of insulin in this refrigerator. I am a disabled mother of a handicapped child and cannot afford to replace appliances simply because a company refuses to produce a quality product. I bought Frigidaire because years ago, my deceased father believed them to be a good product. I read something somewhere, where a guy referred to Frigidaire as a "throw-away product". He's correct.

On November 28, 2009, I purchased a Frigidaire refrigerator, from PC Richards in Rockville Centre, NY. In January 2010, I noticed a leak. I called Frigidaire and they referred me to their service provider, Wind Services (516.933.7320). On January 30th, Wind Services notified me that the valve was defective, which caused the unit to leak. Wind Services resolved the issue. Two months later, I noticed another leak. I again contacted Frigidaire who referred me once again to Wind Services. The repair person diagnosed the problem as a broken water line within the system. That repair was completed on March 6, 2010.

In September of 2010, another water leak was detected within the unit. Frustrated that this was the third repair within a year, I contacted PC Richard, who sent out an individual to repair the unit. On Tuesday, June 28th, I spoke with a representative from Frigidaire with regards to my ice and water dispenser not working. She confirmed that I had a service contract and gave me an ESA number 008013729 for repairs. On Friday, July 1st, Wind Services came out and repaired a frozen water line, and recommended that I change the water filter.

Now it is July 2011, one month later, and my ceiling is collapsing in the basement, due to the constant water leak. Frigidaire is now stating that I no longer have a service contract, and that they will not assume responsibility for the damage done to my home. After speaking to this representative, I requested for a supervisor and was told I needed to leave my contact information and I would receive a call within 24 hours. I am still waiting on a return call. I am extremely disappointed with the customer service and quality of this product. I sincerely believe that after four service attempts, this product was defective from day one and has caused me a sufficient amount of anguish, financially and mentally. I am asking that Frigidaire refund my money for the unit and compensate me for the current damage caused by this unit. The serial number for the unit is 4A94606511. I can be contacted at . Sincerely, Ann Marie **

I purchased a new Frigidaire refrigerator model FRT1BL4JWD on Tuesday, June 28, 2011. On Saturday, July 2, 2011 (five days later), the freezer was full of ice. It was dripping water and the refrigerator part was 58 degrees. Needless to say, the food was ruined. Lowes will not deliver another until Saturday, July 9. Not only that, but Frigidaire will not compensate for any destroyed food. In the meantime, I am without a refrigerator. Will the replacement be any better?

Four years ago, I bought an all new stainless steel Frigidaire appliances for kitchen-fridge, range, micro hood and dishwasher-freezer fan has needed two replacements-micro hood broke and dishwasher spinning mechanism burned to heating coil. Thank god, I did not go to work that day or the problem would've been a fire because the heating coil remained on and kept burning the plastic. I also have a one year old Frigidaire washer that is also now broken. I'm so disgusted with the lack of quality or concern from frigid are esp. w/ the dishwasher issue. I also must add that ea. of the stainless app's are rusting-and look like they are 20 yrs. Old. I should've kept my Kenmore "white "appliances. At least they lasted many years and i got my money worth.

I purchased a new Frigidaire Refrigerator Model #FRS6LF7JSO on 09/06/09. Incorrect packaged and delivered included the front lower "Toe Plate" as well as 3 door bins (1 lower and 2 upper), and the freezer door hinge cover was missing. It took 3 separate calls to customer service to get the correct items shipped. I kept receiving "close" but incorrect door bins although I gave the correct serial and model numbers to the technician each time I called. The correct door bins that finally arrived almost 3 months after my purchase broke at the "cheeezee" little hooks that attach the bin to the door within 3 months.

Since Electrolux had already shipped new bins 3 times and since they were not receiving enough negative feedback from others to justify an investigation, I was told that they were not responsible for more replacements because I was obviously over loading the bins. I subsequently ordered and paid for 2 upper door bins and 1 lower door bin. Due to the cost (+/- $45.00 each + shipping) we really babied these delicate little things as long as possible. The last one just broke however, it did last almost 11 months.

The copper tubing that transitions the incoming water hose to the ice maker valve dislodged somehow and a slow leak developed behind the refrigerator. By the time the leak was noticed, it had saturated the wood flooring which had to be replaced. My issue with this is the flooring damaged by the water leak was special order and is no longer available. I was unable to "piece" the floor and had to replace flooring in the entire kitchen.

I am currently offering a $5000.00 reward payable to the first individual that shoots me in the head if I ever buy another Electrolux / Frigidaire product of any kind.

Very simply, we purchased 3 Frigidaire appliances (fridge, range, over-the-range microwave) in May-June 2008. We purposefully purchased nicer levels of equipment, so that we would not have additional costs of repair and replacement. We began to have problems with them shortly after the 12-month warranty ran out.

The range is not reparable. It has a design flaw that allows anything that spills down the front of it to go to the inside of the glass door where it cannot be cleaned without bending the metal covering. And the refrigerator has had ice maker issues (and the repairman explained the many design problems with Frigidaire compared with other reputable companies). Along with paying to have that repaired. it has several points where it is rusting in the freezer and refrigerator compartments. One of the drawer glides broke while holding lettuce and a few tomatoes, telling me that they used inferior plastics in building it.

Finally, our microwave's magnetron died after less than three years. A magnetron is $108 plus the cost to have it replaced. We've had $99 microwaves in the last 9 years, and they still keep on running.

Their product lasted about as long as 12 packs of toilet paper in a dysentery ward. All they have ever done or offered to do is write an email of apology to their "valued customer." But they do not value customers longer than it takes to slide the credit card through the card reader. Further, since we began to have these problems, we have had so many people tell us the same thing about Frigidaire, while everyone else says, "I've had my ____________ for 9, 10, 15, 18 years and never had them repaired. Bottom line: do not purchase Frigidaire.

I have Frigidaire/Electrolux Model refrigerator FFUS2613LSO. The unit was purchased at Best Buy on February 20, 2011. It has an extended warranty but was not mentioned at the time of purchase. On April 23, 2011, a burning plastic smelled that permeates the freezer and the fridge side made all food an accessory to the smell. Nobody wants to man and pay for the spoiled food and we ate out of an ice chest for over a week. **** , the customer service in this company made a joke saying that to get around another consumer group, each company voids the other's warranty. We're in America for God's sake and can someone act like it! Buyers beware since no one cares.

I had never purchased a brand new appliance before so, to say the least, I was proud of my new Frigidaire Refrigerator (#FRT17L3FW7) that we paid over $500 for. We have never had much money so this was a major purchase! We decided it would be cheaper than buying used ones every other year because we thought it would last at least ten years! We bought it around 10/09 from Lowe's. It really hasn't had any major problems as I have seen on your site, but now that the warranty of one year is up, the compressor has kicked the bucket. I could have bought 2 to 3 used ones that are a lot cheaper and got more use out of them than I did this one that is only one and a half years old!

On 2/27/11, our fridge stopped working (four years old). I called the extended warranty company and they could not come until 3/2/11. A&E showed up to make repair, said it was the thermostat. They did not check the compressor nor inspect the fridge for other issues. They replaced the thermostat and left without checking the compressor. I still have no fridge. I called back within 45 minutes of him leaving, got the "will have to get in touch with them and send him back". bull. Waiting.

According to complaint websites all over the Internet, the compressor is a serious issue regarding Frigidaire fridges. I have contacted Frigidaire and was told they'd give me a 50% gift card for another fridge.

Four years ago, I purchased a new Frigidaire refrigerator to replace an old Frigidaire unit that was purchased in 1972. The new unit failed the first weekend of 2011. After troubleshooting, it was determined the unit had lost all its Freon. When I contacted Frigidaire they tried to blame me, saying that since I had not purchased their precious extended warranty I was out of luck. I will never purchase another Frigidaire and will tell everyone I know to avoid them like the plague.

My refrigerator stopped working when it was just less than two years old. The leaking filter dryer--Tetrafluoroethane--is carcinogenic. I notified Electrolux and received return correspondence that they would refund the price of the unit. I forwarded all the information they requested including serial number, model number, date of purchase, etc. Then, I received a call from Ms. Laurie ** that she needed the actual serial number label from the unit. I was somewhat suspicious in removing the label so I took a picture of the label in the unit with a current newspaper showing the date. After weeks of correspondence (I've kept copies), I never heard from them again. It would appear that they had no intention of honoring their agreement.

I purchased a Frigidaire refrigerator in Sept 2007 from Sears. I had numerous problems with the product like broken shelving and water dispenser. Due to the fact that I had many issues with the product, I purchased an extended warranty when the manufacturer's was about to expire. Since then, the problems that I have had are enormous. On July 24, 2009, in the wee hours of the morning, the water started to pour out of my family room ceiling, which is located in the basement right below the refrigerator. We had to turn off the main water supply to stop the water fall that was in my basement. The next day, we had a plumber come in to turn off the water supply to the refrigerator. I reported the problem to Sears and they sent out a technician. He explained the problem to me: The copper tubing that went into the water pump was not installed correctly at the manufacturer. The copper tubing and the copper connection were both corroded from the leaking. That had to have been ongoing for a long period of time.

Due to the fact that there was damage to my home, I filed a claim with Sears. They forwarded it to their claims department who determined that the fault was that of the manufacturer. And they forwarded the claim to Crawford and Company that works with Electrolux. This was Sept 20, 2010. I still have a huge hole in my ceiling. The sub flooring in my kitchen is ruined. When I contact Crawford and Company every other day, I get the same answer. Electrolux has not had the time to test the faulty part. How many faulty parts does Electrolux have that it is taking such a long time to make a determination on my behalf? It has been suggested to me that I turn the damage into my homeowners insurance.

In Nov. 2010, I reported another issue to Sears. The interior of the refrigerator has now developed over 2 dozen cracks to the interior wall. I was offered two solutions to this problem: have each of the cracks fixed with epoxy, or live with it. The suggestion from the technician was to live with it, a real sorry answer as far as I was concerned. I now have a broken meat compartment drawer. I will call for replacement. This major appliance is the absolute worst investment that I have ever made. The time that has gone by with no resolve tells me that Electrolux does not care about the customer, only the sale. I am truly disenchanted with a product that I had put my faith and dollars into.

I bought a Frigidaire fridge, model no. glrt83tesf about four years ago. It slowly stopped cooling about August 2010. I called a repair man and he said that the compressor was shot in it. So I called the company and emailed them. Not to my surprise, they told me that it was out of warranty and there was nothing they could do for me. I paid over $600.00 for this piece of junk and from all the complaints that I have been reading, it seems that a lot of other people have had the same problem.

I think the Frigidaire should stand by their products, but I guess they could care less about how their reputation is. I know one thing, I will never buy another product from that company again and I will make sure I tell all my friends and family not to buy from them because they are junk!

Our side-by-side refrigerator was first repaired in October of 2010. As directed by Frigidaire, we had their service tech repair the evaporator fan and paid $230.00 out of our pocket. The very same thing happened approximately 2 weeks later and we contacted Frigidaire, who asked us to send the repair document and they said they would begin a claim. We faxed the paperwork and never heard back from the company. When we contacted them again, they denied that we ever called them or that they received the faxed paperwork. We resubmitted the repair paperwork via email scanning and they finally acknowledged that they got the document. They have not done anything else for us even though they said they would contact a repair tech and have them come and see what could be done with the fridge.

That was 2 weeks ago. We experienced trouble with this company back in 2007, shortly after we purchased all brand new Frigidaire appliances. Our stove, glass top, began turning on. The front left element would glow bright red. The company and the retailer (Jacob Nathan, Napanee) would not believe our claims. We had a recommended service tech check the stove and he disconnected the electrical panel, assuring us that that would fix the problem momentarily. Not so. Again, the front element turned bright red and hot. We were shocked that this was happening and worried that the stove might cause a fire. So we shut down the power breaker and unplugged the unit. We went through continual arguments with both the company and the retailer. With a hint of luck, some management person from the West Coast heard about our problem and immediately directed both the retailer and the company to replace the stove.

Obviously, there were others experiencing this same problem. We settled with a cheaper version of the stove and never asked for any compensation (regarding microwavable foods and other means of feeding our large family). I am very irritated with this company and most recently, I sent an email directly to the company explaining our difficulties with their staff and terrible products. I will never deal with this company again and I hope you can give us some advise as to proceed with our situation.

I purchased a side by side stainless steel Frigidaire Refrigerator five years ago from Lowes. At 3.5 years, the refirgerator failed due to a faulty control board. Not only did we have to replace the spoiled food but the underlying oak flooring was damaged from the water overflowing from the overflow pan. Electrolux did send a new control board but would not cover the labor charges and we had to foot the flooring repair which neither they nor home owners insurance covered. Now at five years, the replaced second control board has failed and the food again has to be thrown out. Electrolux only warranties the control board for 90 days so they will not provide a replacement except at full charge for this part. I will never buy nor recommend an Electrolux/Frigidaire product again.

I purchased a Frigidaire model FRS6HR35KW refrigerator. The first unit was delivered with the mounting studs for the crisper drawers broken. It was returned and a second one delivered. After 3 months, the mounting studs on the second refrigerator had broken, the shelf, the top crisper drawer mounts onto had broken and the plastic liner of the refrigerator started to crack. I contacted Electrolux for warranty service. Their resolution was to replace the mounting studs and shelf and glue a plastic patch over the cracks. When I told them it was not acceptable to glue a patch over the cracks to hide the flaw they threatened to void my warranty.

I now have a $700 refrigerator that cannot be repaired, because of cracks in the non-replaceable liner. I missed a day of work to be home for the repairman. If I get the repairs I need to miss another day of work to be there. If I get the repairs done, the mounting studs for the crisper drawers will just break again. They cannot support the weight of the drawer if it is full of produce.

I bought this refrigerator right after the hurricane that hit Louisiana. I thought the storm was a disaster, but this refrigerator is the disaster! It has rusted in front from condensation, the shelves have broken, the freezer shelves break easily. It has been the worse purchase I've ever made!

I have a year old Refrigerator that I called customer service about because my refrigerator was not cooling properly. After a technician came to my home to check it out, it was not defrosting correctly and the reason it was not defrosting correctly is because someone at the Frigidaire Manufacturing Plant did not connect the wire properly for the defrost.

The technician literally pushed the two pieces of connecting wire together and bam, my fridge started working instantly. I was never charged any part because there was nothing he replaced. I paid $86.00 for a service call, only because Frigidaire was negligent in putting my refrigerator together properly in the first place.

Worst customer service I have ever come in contact with. Did not want to help at all. Ridiculous service. I am reporting Frigidaire to the BBB and letting everyone know about your poor customer service and poor workmanship. I will never buy a Frigidaire again and will let everyone know. I was out $86.00 for nothing!

Doors are rusting and plastic is cracking inside fridge walls. $260 for a new door and no fix for cracked panels inside.

I purchased a Frigidaire refrigerator model FRT21IL4FW7 about a year and a half ago from Lowe's, and have had nothing but problems since. The service tech said there is a filter on the refrigerators that becomes stopped up and refrigerant can't pass through therefore it doesn't cool. I am still waiting for Lowe's to replace the unit. We have spent about a week without a refrigerator so far. I am very disappointed in Lowe's and Frigidaire.

I purchased a new Frigidaire refrigerator less than 5 years ago. After only 14 months, I had to have a new compressor put in the refrigerator. It has stopped working 2 times since then. All three times, I lost all of my food in the refrigerator and freezer. I would not recommend this brand to anyone unless they want to spend lots of money on repairs and replacing food.

I bought a Frigidaire from a PC Richards in May 2008. I was not happy with it from the start, and tried to deal with PC Richards and got nowhere. I should have pursued. In any event, approximately a month after I bought it, the shelves cracked, pieces came off the parts holding the shelves, and the produce drawers couldn't even stay on the runners. Hate to play the single parent card, but I'm a single mother, which means I don't have anyone coming home to help me fix things.

I contacted customer service via email and never got anywhere. A few weeks ago, I had just about had it and I realized that Electrolux had bought Frigidaire and emailed the address that came up (two addresses); web.other@electrolux.com and CustomerServices@electrolux.se. Approximately September 18, 2010 is when I finally got the emails through.

To date, I am still waiting for the correct parts they were to send out. This was after they emailed me the parts manual, me ordering the parts from them and having two shipments of incorrect and/or not sufficient parts (after calling them after the first shipment I was promised the correct parts) and I'm still waiting for the shelf which was supposedly mailed out with that first shipment. I've had it.

I have a Frigidaire refrigerator that is less than 5 years old. The plastic guides on the meat and cheese tray have broken on both sides; also, the plastic shelf that holds the vegetable trays on the bottom is cracked in several places. The plastic in the fridge is too light-weight and doesn't hold up. The model number is FRT17G4BW6. It cost me almost $40.00 to replace the first guide and now I need to order the other one. I can't find a number to order the bottom plastic tray.

Frigidaire refrigerator freezes up about once a month. It is 4 years old and a side-by-side. We unplug it overnight, and it works again the next day. We have been doing this for over a year. I hate living out of an ice chest once a month. We cannot stock our fridge or freezer because it goes out once a month approximately. Don't buy Frigidaire. It is terrible!

I've had a Frigidaire AD-18 for three years now. The fridge has been working just fine. However, the stainless steel panels have recently started developing unsightly rust spots. I tried to remove them using a number of stainless steel polishers, but to no avail. Frigidaire was adamant that rust is not covered under warranty. My advice: think twice about paying a premium price for supposedly stainless steel appliances which rust.

We purchased a Frigidaire refrigerator in August, 2009. It featured stainless steel doors. By June of 2010, the doors were rusting and a service rep confirmed that they were rusting but that rust is not covered by warranty. I have never used any cleaning product except the recommended stainless steel cleaner and when I contacted customer service I was advised that they are aware of the rust problem and are working on new surfaces to avoid rust but that there is no cure and no product available that will prevent future rust. I submitted that it is not "stainless steel," as they represent by the name, and I was told I "had a point," but that I had no recourse. I will certainly never buy another Frigidaire product and I hope others will read this and be informed in advance of the rust issue with Frigidaire's stainless steel products.

I purchased a door shelf for my new Frigidaire refrigerator part which broke in less than a week. Model number is ****. The shelf is a garbage.

I bought a 4.4 cubic feet Frigidaire refrigerator and had it delivered to my home. I found it not running in less than a year which is still under guarantee. The motor is dead. Only light is still on. I called the company. They gave me several numbers to call for repair service. I got one schedule but they requested I had to take my refrigerator to the store to get it fixed. I could not do that. So, I called the Frigidaire again and told them. They asked me to call another service to see if they would come out and repair. I finally got one agreeing upon coming out to fix but he needed account or claim number. I then called the Frigidaire again to obtain it. They this time told me that they don't provide repair service. They will replace it instead. I asked her why I was not told from the beginning and had to go through all these trouble to get a serviceman to agree to come out and then cancel it! As you can imagine, I was very **!

She told me that she would call local Lowe's and have it delivered 48 hours after the last call with Frigidaire. Local Lowe's called me to come to pick up my refrigerator. They told me that they did not have order for home delivery. I called Frigidaire again. This time, I was told by another representative that because of my compact size refrigerator, the company does not cover delivery and I have to pick it up myself! I told her I had my refrigerator delivered when I bought it from Lowe's last year. I did not have any mean or help to be able to do it myself then and I can't do it now either. It was not my intent to buy their defected refrigerator. If only I would had known then that their products were not reliable, I would have gone with plenty other companies who make much better reliable home products.

I insisted on the company must cover for its delivery no matter what size of the refrigerator is. If I had it delivered when I bought it, it needs to be delivered when it's replaced. I was turned away by one after another after another. I kept insisting on talking to the higher up chain of command. Finally, after almost 2 hours on phone with them, they agreed for me to pay delivery fee up front and they will reimburse me later. They all had no comment when I asked them to put themselves in my position, being at the receiving end of their service, if they think this is fair to consumer. I'm still without a refrigerator for a week now since mine was broken.

purchased a Frigidaire 2x2 refrigerator with front door ice maker. Water in the door on 2/10/09 with an extended service contract good til 02/15/13. it has had to have the ice maker serviced on three separate times 12/31/09, 03/16/10 (ordered new solenoid assy & extension-bailarm), replaced 03/23/10. 3rd repair for the same thing was 06/28/10. I have called on 4 occasions speaking to 1. Charles **, 2. Maria ** , 3.Ms. A. then I was referred to the warranty Department.

The noise is so loud that the last technician (Robbie from California Appliance Tech) tape recorded the noise ad the last call I made, Tiffany and Alice said the background noise was too loud. They could not hear me. I told them it was the refrigerator. My last attempt has been to write Better Business Bureau in Macon, Georgia. Today I called the store where I purchased the Lemon and no help from General Mgr Tommy **.

Please Help. I spent good money for a piece of junk. I am out of $500 and still don't have an ice maker or water dispenser. Which means, I will have to purchase another. Who has that type of money these days. Besides it should be the manufacturer's fault. It is a lemon!

I own quite a few Frigidaire appliances. I've owned my Frigidaire side by side refrigerator for six years. It still operates efficiently but the freezer door is rusting from the inside out at the corner of the ice/water dispenser. The freezer door rusted from the inside out. Paint is bubbling with rust. I've read that it's of course out of warranty but you'd expect the rust would be the last thing to happen to your refrigerator. This will be the last Frigidaire I'll buy!

I purchased new Frigidaire gallery series refrigerator. Freezer stopped working. Stove burners come on when not using. Microwave handle broke off. Dishwasher doesn't work properly. Purchased in 2007.

We bought our fridge three weeks ago and it has already conked out. It does not freeze or cool. We lost a lot of food. When I contacted customer service at Frigidaire, I spent nearly an hour just trying to get clarification on how to get reimbursed for our food loss. I was given several different maximum amounts allowed and several different avenues for making the claim, none of which were clearly explained to me. When I asked to speak to a supervisor, I was put on hold for over 20 minutes before being disconnected just as I was being told that the supervisor was coming on the line. I still do not have a clear understanding of if/how Frigidaire will reimburse me for the losses I incurred due to their defective product. Poor quality appliance+poor customer service=loss of my business. I can't believe an American company would act this way.

This is a condensed copy of the email I sent to Chris Polk at Electrolux today 7/19/2010. "We bought our first Frigidaire refrigerator on 6/29/2005. In less then 2 years, the unit started to fail and was running over 50 degrees. After many service appointments which were thankfully covered by an extended warranty we purchased through the retailer. They opted to give us a brand new refrigerator. It's now a few years later, and our extended warranty has expired and the problems have started up again.

Refrigerator number 2 has started leaking underneath the fridge and started making some dreadful noises last night. The noises were so loud it woke us from a sound sleep. The only way we can get it to stop is to shut the entire unit off. We have a couple hundred dollars worth of food packed into coolers (90+ degrees in our area). We have set up a service appointment with the retailer this Thursday (the earliest they had available). However, we're torn on whether we want to even go through with getting the unit repaired. With continued issues with the brand, we're lacking the confidence in the brand's longevity and reliability. This could potentially be a very costly repair since the extended warranty is expired by one month. Furthermore, we're concerned this fridge will just break down again and we'll be out a lot of money and we'll just have to go back to square one."

I'm hoping they can do something for us. I almost want to scrap this fridge and never buy another Frigidaire product again. Oh and I haven't even brought up the issue with our dishwasher yet! That's a hunk of junk too. Poor design, operates but rack system is very shoddy. Already had it repaired twice, once for rack (still broken) and once for the electronic instrument panel.

I purchased a Frigidaire refrigerator in May 2005 model FRT17G4BW4 for a rental vacation cottage. The refrigerator is used only four months of the year (summer) and unplugged the rest of the year. As of 6/21/2010, it is no longer cooling. Obviously a piece of junk. I do not believe I will waste any money on a service call to tell me the compressor needs to be replaced. I will have to replace appliance with a new one.

I purchased Frigidaire side by side refrigerator on June 16, 2009 from Lowe's. Since May 2010, the filter started leaking and two of the door shelves broke off. I called one of the repair companies listed from Frigidaire. The repairman said the filter was defective but Frigidaire will not replace it. I called another repair company because the leak continued. This repairman said it is not the filter but the filter housing that needs to be replaced. The day he came back to install the housing, I noticed some food in the refrigerator had frozen on the second shelf and the light was cutting off and on. He installed the housing and left. Two hours later, our refrigerator was leaking so bad we had to call the repair company again.

On May 5th 2009, I purchased a Frigidaire refrigerator for my summer home in Delavan, Wisconsin. The refrigerator was purchased from Lowe's also located in Delavan. After the refrigerator was delivered, my family did the usual and stocked the unit. Because this is our summer home, we only get up to the cottage twice or three times a month during summer season. The electric bill for the cottage is sent to our permanent home in Chicago and we soon noticed that the electric bill was unusually high, and when we leave the cottage, the only electricity being used is for the refrigerator.

Upon returning to our cottage, we noticed that the refrigerator was constantly running and upon checking further, we learned that the contents in the freezer were not frozen, and the items in the lower unit were warm too. Upon returning to Lowe's, we learned that their warranty was only good for 30 days (about 45 days had passed). We would have to go through Frigidaire for service under the warranty terms. Because it was the end of the summer season and the cottage is shut down for the winter, we decided too pull the plug on the refrigerator, and wait until the spring to order service.

In January 2010, I called Frigidaire to order service and set up an appointment for April 2010, and a week prior to the appointment, I went up to the cottage and plugged the refrigerator back in. On April 5th, the service technician contracted by Frigidaire arrived and after inspecting the refrigerator, he wrote on the correction sheet, "No Freon in system, won't run with no Freon, possibly compressor damaged, recommend to replace unit." No parts were replaced by the technician but he did say that most likely Frigidaire would require them to fix the unit and not replace it.

I re-contacted Frigidaire and the problem was being referred to their Follow-Up Unit. The follow up unit contacted me and informed me that the unit had to be repaired. After insisting that based on their own technician's assessment of the unit that repairs would not be cost effective, and may not result in good repair, I asked Frigidaire that the unit be replaced.

After asking for replacement, Frigidaire insisted the unit be repaired, that we reorder service on the unit, and promptly hung up on us greatly upsetting my wife. Service was ordered, the tech did replace a part, and recharged the system. When the tech left, the unit was getting cold, and I hoped the problem was solved. But guess what, upon returning to the cottage this week, sure enough, the fridge was again dead on arrival. Figuring this might happen, when I arrived home after the repair, I knew that the one year warranty would be expiring in a matter of days, so I ordered an extended warranty on the piece of junk.

As of this posting, I am now going to have to call and argue with Frigidaire again, most likely re-order service, and waste my time again driving the 140 mile round trip to the cottage and back. Sorry for the long post, but in closing don't ever buy a product from Frigidaire because you'll be sorry!

We bought a Frigidaire refrigerator after Katrina. To date, we have had it serviced at least 5 times. We have had the compressor replaced, and on 3 different occasions the technician has changed the freon input valve because of a faulty valve. The freon eventually leaks out and the unit stops cooling.

Also, the evaporator coil inside the refrigerator ices up and then the bottom inside panel has to be removed and the coil defrosted. We are extremely unhappy with this unit. We have to periodically replace all of the food and contents of the refrigerator due to spoilage because of the poor cooling.

I purchased a defective Frigidaire Professional Series refrigerator and the compressor has gone out on the unit 04/29/09, 04/13/10 and again on 04/21/10 after being replaced on April 19, 2010. I paid a $79 service fee to California Appliance Tech for each initial visit. I have been given false statements by Electrolux representatives and I have kept accurate records to document their inconsistencies.

I have had two separate technicians inform me that the compressor should have never gone out in such a short time of operation. I have formally requested that Electrolux communicate with me solely in writing and Ms. ** has failed to do so. I have asked that all of my request to resolve this matter be responded to in one correspondence and she has refused to comply. It has become very obvious to me that Ms. ** does not want to put anything in writing because she knows that where this case is potentially heading. I have grown extremely frustrated with the lack of progress and dishonest communication. In order for this matter to be completely resolved, I will need all of the items listed below to be fulfilled.

4) I will need a time line for the refund for both payments to California Appliance Tech for service fees.

I was told that the Frigidaire Professional Series was the top of the line product that Electrolux offered and that could not be further from the truth. On March 14, 2007, my microwave door handle inexplicably came undone. My dishwasher broke down and flooded my entire kitchen. I have requested the name, title, and contact information for the supervisor of Ms. Elizabeth ** and she has blatantly declined to provide it. She indicated that I would need to go through the chain of command.

I have done that and nothing has been done. I made it clear that if the only thing that she could offer me was replacing the refrigerator and freezer that I appreciated her efforts and it was definitely time to move on to the next person. I just received word from my sister that while she was house sitting for me the weekend of April 19, 2010, my infant nephew became ill because his formula was found to be spoiled after she retrieved it from my refrigerator.

I bought a new Frigidaire side by side refrigerator on 3/27/2010. The unit was derived on 4/09/2010. So far I have had 3 service calls on 4/16/2010, 4/23/2010 and 4/30/2010. While waiting for the 3rd service call, the refrigerator stopped working. We did not have a refrigerator for a week. My dealer was able to give me a loaner while I fight to get a new one from Frigidaire. Frigidaire refuses to take this back for a new unit.

We purchased our Frigidaire side-by-side refrigerator from Lowe's approximately 3 years ago and have had to replace the water filter at least 5 times. It constantly leaks water if the filter is in place. Now, we are out of warranty and stuck with replacing filters or keeping the filter out and going without the ice and water. The first 2 we replaced within 6 months at $40.00 each. Lowe's has been gracious enough to exchange our filter approximately 2 more times in the past couple of months. They are no longer willing to take responsibility for this which is understood...it is not their issue. The filter starts leaking and water runs all over the top shelf. We will never purchase another Frigidaire appliance.

I bought a beautiful Frigidaire Gallery Series side-by-side refrigerator/freezer in June 2004. After looking around at different brands and models, I chose the Frigidaire due to the fact that it was manufactured by Electrolux--a name I thought at the time was well-respected. Boy, was this purchase a mistake. Several weeks after purchasing it, the store I bought from had to come out and adjust it because it was leaking water and not cooling properly. It's 3 weeks old, mind you.

I should have known this would be an omen. After a number of oddities and minor quirks over the next several years, the refrigerator developed a strange noise. After un-plugging the unit overnight, the noise would go away for several days at a time. I should have known better than to leave this thing alone for a week while I went on vacation.

I returned from vacation to a house that smelled like death warmed over literally. Both the refrigerator and freezer failed during the week I was gone. When I returned, the unit was still running; and (after donning a surgical mask to keep from throwing up) upon checking the temperature inside the unit, I found it sitting at a nice and toasty 93.2 degrees--about 22 degrees warmer than my house! Imagine that!

All this time, I have not owned a refrigerator but an oven in drag! I lost over $600 in food, and I still have not gotten the odor completely out of my house. And now wonder if I ever will!

The day after this disaster unfolded, I contacted Electrolux "customer service" (I use the term loosely.). They really could not have cared less about this situation or the fact that their product failed. But they were kind enough to refer me to a local repair service at my own expense since the 5-year extended warranty I bought from them expired 10 months ago! Needless to say, this is my last Electrolux anything ever.

My refrigerator/s ice maker has been spitting out little slivers of plastic in my ice and the worst part is that you cant see it until the ice melts. I found out about the plastic when I was doing 65 miles per hour down the freeway and almost choked to death on a sliver, after a few test, the plastic has definitely been traced to the ice maker 100% sure. Once you let the ice melt, water is polluted with plastic, plastic consumption for the human body is very hazardous, I know I'm not the only one with this deadly refrigerator problem. I would like to start a Class Action Lawsuit against Frigidaire. Please contact if experiences similar problems.

My home was lost in Hurricane Wilma, and we had to build a new home. The appliances were purchased by the builder, and ended up being Frigidaire appliances purchased at Brandsmart. The appliances were purchased and installed in June of 2007. In that time, the refrigerator has had three service calls, the over the stove microwave has dies once and now the dishwasher door is rusting out. Keep in mind these are supposed to be "stainless steel". The customer service line tells me that there is nothing they can do, as the appliances are out of warranty. These appliances aren't even 3 years old yet. I will never buy a Frigidaire or Electrolux brand again as their customer service is basically non-existent. The door gasket on the refrigerator needed replacement 2 times (they mailed us a gasket to install ourselves). Now the front of the dishwasher is rusting out and looks terrible.

We purchased our Frigidaire Refrigerator (model number FRS26LF7DS7) from Lowe's approximately 3 years ago. I have had to replace the water filter at least 10 times. We called for repair under warranty 2 times, and the receptacle for the filter was replaced. Now we are out of warranty and stuck with replacing filters. The first 3 we replaced within 6 months at $40.00 each. Lowe's has been gracious enough to exchange our filter approximately 10 times in the past couple of months. They are no longer willing to take responsibility for this which is understood. It is not their issue. The filter starts leaking, and water runs all over the top shelf. We will never purchase another Frigidaire appliance and encourage the same every chance we get.

My 3-month-old Frigidaire started blowing hot air and melted all food inside including my milk container and create a horrific odor that even bleach wouldn't eliminate. I called the company and they had me contact a Frigidaire tech who told me the starter switch for the compressor malfunctioned. However, I could never use the fridge again because of the odor. Frigidaire refused to replace the 3-month-old unit and wouldn't let me speak to a manager or supervisor. I requested the president's office and they refused. I've now been 3 weeks without a fridge. Please help.

Feb.22, 2010, when my fridge was about 7 mos. old, the interior light bulb blinked off as I opened the door. No big deal, I thought I'll just change it. What I saw next was unbelievable! The bulb was actually stuck into the ceiling of the refrigerator because it had burned a hole right into the surface. The diameter of the hole is 2" x 2" round and a discolored brownish yellow burned mark is left in the ceiling from this occurrence.

I have pictures of the hole that Frigidaire just wants to patch up. After writing numerous letters to Frigidaire, I finally received the response I was waiting for. It stated that there should have been a protective metal plate installed above the bulb, to prevent it from coming in direct contact with the top of the refrigerator. I went back to the store of purchase and verified this; all of the refrigerators did indeed have the protective plate and/or plastic casing surrounding the bulb. When I studied mine I saw 2, what looked like holes that were not perforated (?) apparently for that missing piece. Frigidaire refuses to accept this as a defect or issue a recall, and just wants to issue a patch kit to hide the hole. This is an Energy Star refrigerator so the energy efficiency has been compromised because of the hole. I have been dealing with Frigidaire for over a month now fighting that this hole was caused by an installation error and warrants a replacement not a repair. Their advice to me was to take the patch job while it was still under warranty. I told them I was not agreeing with their solution. Then I was told they needed 3 reports from 3 different of their certified technicians. These technicians are only able to come on certain days during the week.

This has caused frustration in my trying to schedule days when my spouse has his day off which is bi-weekly. The issue is because of Frigidaire's failure to have had that piece installed, in the first place, is what triggered the aftermath in damages both physically (to the product) and emotionally, because of my frustration over the last month and a half. I am now being told in their most recent letter that I misunderstood the phone call about the 3 technicians. Apparently these technicians needed to have actually "worked" on my appliance 3 different times for the same issue before they would consider a replacement (basically then it would be considered a lemon). I am certain (and the phone call should have been recorded for certainty) that is not what was said. They basically don't want to agree they screwed up. My question is, was it just my refrigerator or is there a whole lot of that same model that has had this same occurrence?

You asked, what happened? The answer, I bought a "Lemon". My one year old Frigidaire has had one thing after another go wrong. I have had repair people coming to my home o numerous occasions. I just want you to know, I will not buy another Frigidaire ever. I need a refrigerator that will work for me and allow me the satisfaction of not having worries any other month, so it's goodbye Frigidaire forever. I hate writing emails like this, but I can not afford spending hundreds of dollars on appliances that simply don't work. Thank you for reading this message. There is no damage. It simply doesn't work properly.

It's not been a year yet since I purchased my Frigidaire, and I have already had to replace the inside door bins three times! These door bins are unbelievably flimsy! It cost $40 every time to replace one of these door bins. Also, the metal reflector fell off, dropped in the drain, and caused the drain to stop up. My advice to anyone reading this: Do not buy a Frigidaire product. They are made cheap, and there is no customer service.

Frigidaire refrigerator model #FRT18PRHWWH caught fire. Thankfully, a planned weekend trip was cancelled and we were at home to catch it before any damage or injury occurred. Smoke damage.

I had originally posted about a compressor on my fridge that went out less than two weeks beyond warranty. I emailed Chris **, who took several days to answer. His answer was it was a 2005 model, it was covered under warranty. It was obvious that he did not read my email as I explained it was 2 weeks out of warranty. I wrote back again telling him it was out of warranty, but I never heard from him again. In the meantime, I called customer service and they offered to pay for the part. Unfortunately, the repair place charged me an additional $50 or so more than the estimate because I didn't buy the part myself. The labor carries a 30 day warranty and the part 90 days.

5 years and a couple of weeks after I purchased my latest Frigidaire appliances, my beloved side-by-side refrigerator started to warm the fresh food side. I called and had an authorized repair company come out, who gave me the bad news that I have a bad compressor. This is the 3rd set of Frigidaire appliances I have purchased, and the first problem I have ever had with one of them. The repair bill will be $457. I am so hoping and praying Frigidaire will help me with the cost of this repair as I cannot afford to replace it now. I will try to update this if I get a favorable outcome from this.

We purchased a Frigidaire refrigerator (model FRS23F4D) short of 5 years ago. The compressor went. It was replaced under warranty. The technician placed all components, and the refrigerator cannot be fixed. They are offering us 30% off of another Electrolux unit. Why would we buy another, when they can't stand behind their product? This is a lemon. The unit has to be thrown out.

My seven-year old Frigidaire side-by-side has its compressor dying. Many have expressed complaints about this defective product but Frigidaire does not care (warranty expired, so you are on your own). When a top-of-the-line fridge has a compressor dying, it means that it was a defective product and the company should stand behind it. I am fighting to get the repair done under warranty but customer service declined. They offered 20% to purchase a new fridge: I am not going to buy another defective product, despite the discount--thanks! What an expensive repair. I hope to find a more reasonable customer service rep.

I bought a Frigidaire side by side on 7/3/ 09. It is almost eight months old now and I have replaced the refrigerator door bins three times so far. The holding piece just breaks off and the items fall to the floor. My spouse said I must be in a hurry. Well, perhaps sometimes but 3x in less than eight months--and all for the same problem? The bins contained anyone's typical bin items: salad dressing, pickles, relish, olives, mayo, marinades and jelly. Thank the Lord I didn't try and put 2 gallon milk containers in them as was suggested by the manufacturer! Also, thank him for my taking out the warranty through Lowe's that my spouse said was only a waste of money because warranties are never used.

Well, so far, I have already paid for my extended four-year warranty by ordering 3 replacement parts. Now, two days ago, I opened the fridge door and the light blinked off. No big deal, I thought. I'll just replace the bulb. What I saw next absolutely put me in shock! The light bulb was stuck into the top of the fridge because it had melted itself through the fiberglass and was imbedded into the roof of the fridge!

When I pried it out, lo and behold, there was a nice fat hole now in the top of my almost eight-month old fridge that cost $1,000! I freaked out and called the repair man. This time, not for parts but for an honest to goodness repair job. After tomorrow, I'll see what he has to say and I'll write back. Oh, one more thing. What happened to the little piece of deflector metal that most manufacturers put above the light bulb to deflect/defer the heat from the bulb? I guess Frigidaire didn't want to spend the $.50 for that little 3"X3" piece of metal.

I bought my refrigerator and washer about 5 years ago and have had to repair many parts on the fridge many times, which were very costly. These products are made so cheap that replacement parts needs to be constantly replaced.

I am completely outraged! My refrigerator is not even eight months old and it doesn't work. American Home Appliance is the worst service company. I have been without a refrigerator for a month now and I have three small children in the house. At least, it's winter time for me to keep my food in coolers on my porch. How awful is that? I can't get anyone to help me. I have this manager, John, telling me that for two days the system has been down and he can't bring my account up. I also have him telling me that he doesn't report to anyone and I've been on hold with him for 20 minutes. He claims he is trying to get in touch with someone from Corporate because all of a sudden I'm stupid now.

He told me on 2/16 to give him 24 hours to work on my account and he would call me. It's now 2/18 and I had to call him. What kind of service is this? My fridge has had the compressor replaced and a hole fixed where the freon comes out. Come on! I need o hear back from someone asap. I'm about to flip out even more. I've tried every approach possible and this is the last one I have. Maybe if I blog and write over and over, someone will hear me. I have children in my house! It's not like this is a dishwasher. I would be able to hand wash my plates. This is a refrigerator. Come on! I understand there are policies but I'm not receiving any help.

Refrigerator had problems from the day we bought it: Door clunking on hinge, water dispenser freezing up, shelves falling inside the freezer, items in the refrigerator going rotten in some areas but freezing in others, extremely loud and struggling motor. Under warranty, a repairman was sent out to install spacers in freezer, changed the freezer door to a new one with an 'insulated' line, changed refrigerator door hinge and said that "Frigidaires are just loud like that" about the motor. These repairs lasted for just a few months until the unit was off of warranty. The water line isn't freezing, but it's warm. Shelves in freezer are still falling/not staying on in their grooves. The door is clunking but not at 70% open, now it is at 25% open (afraid its going to fall off at any time). Food items still rotting and freezing, motor still sounding terrible.

I contacted Frigidaire again and they asked for more information. After giving them the information, they never responded. That was 6 months ago. I have sent several more emails and I'm being ignored. Besides not having a product that works as it should (keeping food fresh and dispensing cool water), the cost of throwing away bad food every week is ridiculous. I fear everyday that I will come home to find the unit to have given out completely and leaked to ruin my hardwood floors. I fear the door will fall off on one of my children. This needs to be addressed before irreparable damage is done.

On September 2005, we purchased a Frigidaire side-by-side refrigerator with ice and water dispensers in the door. Lately, I noticed rust developing below the dispenser opening, under the painted door surface. I called both the 1-800 number shown in the owner's manual and another number given by the overseas customer service person but to no avail. They claim that the problem is not a warrantable issue. I join with others in recommending say not to Frigidaire appliances. I would consider participation in a class action.

The refrigerator broke down within the 1st 2 months of service. I also called about multiple noises the fridge was making. They answered with a page-long list of normal noises. What a croc. The fridge failed before Christmas, and I lost Christmas dinner plus a full fridge of food. They said sorry.

I had to go through Christmas without a fridge and food I had to throw out. I could have overnighted the parts to relieve days without fridge, but they refused. My service tech said it's a matter of time before it happens again. So I'm stuck with a fridge that is a piece of junk, and I'm out almost $2000.

Let me start by saying this is the first time I have ever written a complaint or negative review on any product that I've purchased. On 12/28/09 I woke up to find a puddle of water in the floor in front of my refrigerator. I discovered everything in the freezer was melting/thawing. I had an appliance service technician out to my home on 12/29 and after looking over the refrigerator, he determined there was a freon leak and that it was running out of freon. The refrigerator side is warm now too. He also stated that he thought Frigidaire covered sealed components for up to 5 years. I asked him if there was anything that I had done to have caused this and he stated that it was nothing I could have done to cause the issue and that it was from the manufacturing being of poor quality.

I then contacted Frigidaire and they stated the sealed components were not covered, that they only cover sealed components for the 5 year period for models built in 2005 or prior. I then asked to speak to a supervisor and she stated that I would have to wait for them to call me back and that I would get a call back the next day. I have yet to receive a call back.

At this point we've decided to cut our losses and have purchased a Whirlpool refrigerator. Overall I'm very disappointed with Frigidaire and their unwillingness to stand behind their product. I paid $800 for a refrigerator that only lasted 3 years due to the poor workmanship of Frigidaire. I have sent my written complaint to the company but seriously doubt I will receive a response. How any company can escape responsibility for factory defects and workmanship on any item that they manufacture is beyond me.

Our Frigidaire refrigerator model # FRS26KR4DQ2 (actually made by Electolux Home Products according to product label)was manufactured, and purchased, in August 2004. Three years later we began to notice rust formation beneath the freezer door skin panel under the water dispenser. The rust is continuing to get worse. Other owners of same or similar refrigerators are reporting the same problem. Calls to Frigidaire were fruitless as they do not care that their product is not lasting and declare that the problem is only cosmetic. Cosmetic or not, no one would purchase a refrigerator that needed to be replace in five years.

Frigidaire refuses to accept responsibility for their product, and says the one year warranty has expired. (Imagine that? They knew the doors wouldn't rust out for at least a year, so they don't have to worry about the replacement.) Checking online, I find that I can purchase a replacement door for $258.51 -- but why would I want to buy anything to help the bottom line of this company? I'd rather purchase a competitor's product than extend the life of Frigidaire's poorly manufactured appliances. I hope someone can force Frigidaire or Electolux Home Products to recall and replace the faulty freezer door panels.

Today the freezer quit working. We unload all the food and take to a relative so as not to waste it. I got on a appliance repair web site and was told that it has a bad compressor or freon leak, both expensive repairs! Its four days after Christmas! We will be living out of a ice chest til we can afford a new refrigerator!! And you can be assured it wont be a frigidare!! 16 months old and now just a big black trotline weight!!

Thanks for your help

These are just some of the problems. I will never purchase another Frigidare product, never. They are cheap and customer service or care is nonexistant. This was an expensive mistake. My 21 year old Kenmore refrigerator that this one replaced was still 10 x better, I wish I had it back.

On 11-24-09 we bought a Frigidaire Gallery 26 cu ft side-by-side (LGHS2665KF1) refrigerator at the local Lowe's Home Improvement Center. It was delivered and set-up 11-25-09. Approximately 21 hours later the fridge alarm sounded and the door temperature display indicated code SY CE. The unit was not cooling and inside lighting was off.

The only usable information in the documentation was to call Frigidaire service. This was Thanksgiving Day so we knew our plans for family dinner were in trouble. I called the 800 number and reached a female who spoke perhaps five or ten words of understandable English. She finally provided a number for a repair shop in our part of Iowa, and once dialed I learned the service was closed until the following week.

My wife contacted Lowe's early 11-27-09 (Black Friday) and they agreed to send a replacement fridge within a few hours - and they did! However, this new Frigidaire operated for about 39 hours until the cooling alarm sounded at 3 AM Sunday (11-29-09).

The second refrigerator was also displaying the dreaded SY CE code and cooling and lighting had stopped. I should say (even with first fridge) I cycled power to the unit several times and tried any number of combinations on the door control pad with no success. I also verified the level and frequency of voltage at the outlet were as specified.

I was standing on Lowe's doorstep as they opened at 7 AM Sunday - 11-29-09. I explained the history of the last two Frigidaire units, including loss of food, sleep and sanity. The Lowe's associate guided me to all in-stock fridges and indicated I could choose a higher priced unit at their expense.

I soon settled on a Samsung which listed at $500 higher than the Frigidaire. They delivered the new unit 11-30-09 and it's worked to perfection since then. Yes, I know its only been a week, but in fridge years it feels like so much longer. I'll never buy another Frigidaire product.

I have a stainless steel side by side refrigerator. It quit working in July 2009. I called the local service repair to fix it while I was not at home and they replaced the relay switch and said it was working. The next month it started doing the same thing again. I called them back and they picked up my appliance and took it to their shop to repair it. Once they got it to the shop they said it was working fine. They charged me $138 to tell me it was working fine and brought it back to me.

My refrigerator still does not work. I called a different contractor to look at it and he said the last person that worked on it installed a hard start kit for a quick fix. The compressor needed replacing which they had, but did not and then told me there was nothing wrong with my refrigerator and charged me for it.

I called them back to tell them what the service man said and that I was going to let Fridgidaire know and she said that was fine. I would not purchase anything that had the name Fridgidaire on ever again. I have had the worst expierience with this ordeal. I have a refrigerator that is standing in my kitchen empty. I have to go out to the garage to use an older appliance that happens to be a GE product

This thing was a lemon early on, but after warranties ran out.These made to break appliances are crap and the makers of them know it. Give me one made in the 60's or 70's any day.In the meantime I will use a cooler full of ice untilI can find a good OLD used one.

My fridgerator is rusting on the door. It is directly beneath the water dispenser. I have had this appliance for 4 1/2 years but it was a major upkeep and was hoping to keep for many years. I was told that it was not under warranty and was my fault because of cleaning products. If they saw the appliance they would see that it is a major defect from the company. Company does not feel any responsibility.

My Frigidaire Gallery Series refrigerator model# GLHS268zdb2 has rusting around the ice dispemser on the outer panel of the freezer. The rust is hidden by the black of the finish but there are blotchees of rust the size of a quarter all around where the icemaker fits into the metal door.

We chose a Frigidaire side-by-side model with 22.6 cb feet of space for our new home. We owned it for approximately 6 years before having problems. Really the unit worked great until a month ago. Then the cooling temp starts fluctuating and the ice maker starts going in and out. Tried referring to manual and trouble shooting as best I could with minimal results. Two days ago my wife opens the freezer and everything's thawed. Brought a technician in (not from Frigidaire) and he takes one look at our unit and tells us they only last about 8 years max. This wasn't some kid either, he'd been in the business over 30 years. Our compressor is shot and the tech recommended we buy a new fridge...not from Frigidaire. I think I'll do as he says.

Couldn't really afford to drop $900 dollars on a new side by side unit so we're getting the top freezer model for $550. No ice or water from the door anymore. I know it's not the end of the world but still sucks. Don't buy Frigidaire. A fridge should last a lot longer than 6 years.

We purchased a Frigidaire, Stainless Steel,Profesional Series, Side by Side refrigerator in October of 2005. The ice maker never had worked properly, and in 8/02/09 the Compressor went out without warning...We had it repaired by a local Repair shop, after we paid for a service call. The part was not in stock and had to wait 2 weeks for it to get repaired.

Now, today...6 weeks later, 10/07/09, the water line feeding the water dispenser line (which is routed through the body of the fridge) froze inside the fridge itself. All this as the temperature is set to "Factory Settings". Upon investigating the reason for the water not flowing, I noticed the Freezer Ice was getting shiny and soft. Yep, you guessed it...The MOTOR COMPRESSOR went out AGAIN. Evidently, when the compressor goes out it can super cool the inside (which is why the Water Lne froze within the Frige)and then go out...Nice. Two Motor Compressors within 1.5 months...

What a Piece of Crap! Never, and I mean Never will I ever purchase or recommend that brand ...Electrolux, Frigidaire...to anyone..in fact I am going to go out of my way to tell John Q. Public, NOT to purcahse that brand of appliance under any circumstances!!!! I will keep you informed as to what the Service Tech. says about the motor compressor...

I bought and moved into a brand new built loft style condo in 09/2003 and, it came with all new, very expensive Frigidaire appliances The purchase price included a total of $12,000 just for the stove, dish washer and refrigerator. Within the first 6 months I saw emails passed on by my new neighbor's regarding their refrigerator's going out and needing new compressors. Mine went out in June 2008, 3 months before the warranty was going to expire. I tried contacting the warranty number and all I got was 2 weeks of being routed to South America, Philippines and India with no answer from anyone. I finally got a representative that answered my call in the Philippines to transfer me to a representative located in Dallas Texas. After I plead with her and telling her my whole nightmare with the routed calls she authorized the compressor and all the other parts needed to repair the entire refrigerator. Now it is only 15 months later and the compressor is going out again! I called the repair company that replaced the compressor and other parts last June 08 and I was informed the parts are only under warranty for 30 days. The repair company gave me the 1-800 to contact Frigidaire directly but the only persons they speak to are repair companies. I am at a loss! I just bought $350 worth of groceries and I now know the signs of my refrigerator going out and all I can do now is do a waiting game. Growing up my family only had KENMORE APPLIANCES and they all lasted 18 to 20 years without needing a single repair. DO NOT BUY FRIGIDAIRE, stick with Kenmore the company makes reliable appliances.

I purchased a Refrigidaire refrigerator on 11/24/07 and have had to request 2 repairs as the product has been faulty since delivery. The door is not aligned, the bottom of the refrigerator does not maintain proprer ccoling temperature, and the freezer over frost and freezer burns the food.

I have a frigidaire ( large paper weight) refrigerator that is under 3 years old and after having a repair man come out and charge me $60.00 to tell me it is not worth fixing I started calling frigidaire's 800 number which directs you to hang up and call a different number.I called the other number and after several minutes I was connected to someone in the phillipines...needless to say she had a very heavy accent and I had to ask her to repeat herself on more then one occasion.I told her my problem and she basically told me I was SOL since my $1200.00 fridge only comes with a 1 year warranty.I called the company at the urging of the repair man since he said he was under the impression that the sealed system and compressor comes with a 5 year warranty.I did not call them from the start since my owners manual says 1 year warranty but figured what the heck I will give it a try.So anyway after speaking to the agent she tells me the bad news and that there is nothing else she can do for me.At this moment I started to complain a little more and protest at what am i supposed to do with this very large expensive Frigidaire paper weight.Low and behold all of a sudden she tells me well there is something I can do for you...she then tells me she can authorize the payment of the parts required to repair the fridge if i apy for the labor....well how very generous of the large company to stand behind their crappy products...we all know that the parts are always cheaper then labor.

Anyway at this point i started researching Frigidaire on the internet and oh boy did I find a whole lot of displeased customers who would never buy a Frigidaire product ever again.I came across this web site and Chris Polks name was given as a contact for issues of this nature so I have emailed him on 2 seperate occasions and have not heard a peep...So I guess they have now stopped that avenue as well for any kind of customer satisfaction..So here I am sending this report which will be the first of many more to come to gethe word out DO NOT BUY FRIGIDAIRE PRODUCTS AS THEY ARE INFERIOR AND THE COMPANY DOES NOT STAND BEHIND THEIR PRODUCTS...as my repair man said "these days Frigidaire products are throw away" well I dont know anyone that can or is willing to pay $1200.00 for anything and throw it away in less then 3 years..I guess i have learned an expensive leason and am very concerned as all my other kitchen applinces are frigidaire.....

I purchased a stainlees steal refrigerator on May 2007 brand name is Frigidaire, I did not purchase a warranty but I didn't think the refrigerator will go out this soon. I had a 10 year old clunker refrigerator that was still running I had gotten rid of it just to upgrade but now I regret upgrading it. The compressor had went out on this refrigerator, Frigidaire offer to pay for the parts one time only and all I would have to pay for is the diagnostic test.

Well Central repair came out twice to try and fix it but for some reason they can't, causing me to take off work to be home while the repair man comes, It's going on 3weeks now which is very inconvenient at this time especially when you have small children and loosing work hours. I have an ice cooler but buying ice everyday could be exspensive.

I asked Frigidaire could I get a new refrigerator they said they could only give me 50% off. But I feel they should at least give me a new refrigerator because a 2 year old refrigerator should not have went out this soon, I feel that this is bad business on Lowe's behalf and Frigidaire's behalf. Lost of food wages and time.

In February I broke another handle and this time it cracked the plastic around the door. I called the Brick again and warranty was up as it was a year old and I didnt have extended warranty so they refused to replace or fix it. This was a $600.00 microwave that falling apart after 6 months.

I purchased a compact top mount refrigerator model FRT124FWO from Appliance Depot in Milton, in Sept 07, the fridge stopped cooling by nov/early dec 07...it took the service Tech's from T&G appliances 3 mos to get the parts, the fridge died again by oct 2008 of course nothing is covered(inside the freezor is icing up). it was fixed again under good will, now sept 09 it is broken again, the service guys are not even coming out as they know what is wrong, i am to get parts but I have to pay labor...hmm product defect...I have decide I am going to small claims court once its fixed, there is no way anything fixed should fail again, either the service is bad, the parts are bad or the fridge is a dud.

My boyfriend and I moved into a brand new condo June 2008. We bought an old house and completely gutted it. So we bought all brand new Frigidaire appliances for the condo. Our fridge is a complete piece of junk. It started not working about a two months ago in July. I called the company and they referred us to a service company. The service company took over a week to come and fix the fridge. The repairman told us that he was sorry but his business has been busy. Many of the Frigidaire fridges were having the same problem so his company was busy doing the same repair.

After only one month the fridge is not working AGAIN. I called the company again and they said it was not longer covered and basically tough luck. The only thing they offered was a rebate for 30% off a new product. Why the hell would I want to buy another one of their products? The company and I are at a standstill. I am causing as much hell as I possibly can though. I am not letting this go. It is outrageous to have a fridge that only works for a little over a year.

I purchased a 23 cubic foot side by sider refrigerator from Warehouse Discount Center near my home. Within 40 days of purchasing the unit it began to make a loud buzz. I recontacted the place of purchase but was told by the sales manager that they would do nothing about it. If not returned within 3 days, they don't care. I was told to contact Frigidaire.

I called the Frigidaire 800 number and was referred via IVR (no real person) to a local service provider. I called them and they sent a technician out. The technician arrived, shirt unbuttoned down to his belly, and immediately removed the shelves in the freezer. He removed a panel and replaced the "evaporator fan". Replaced the panel and left. 20 minutes later the unit stopped working. We immediately called the firm and was told they were closed for the weekend. Despite my urgent voicemails left, no one returned my call until the following Tuesday after Labor Day.

By this time we had gone back through the process of calling the Frigidaire service number and getting the number for another local service firm. We called Alan and Sons of Van Nuys, California. They sent a technician out on Wedneday. This technician took the same panel off and indicated a wire was not connected. He replaced the panel, waited 20 minutes for the electronics to reset and declared it fixed.

20 minutes after leaving the unit stopped working again. It remains unfixed despite my calling Frididaire directly, calling back to the second service provider and being told that they must wait for Fridaire to approve the parts they need. Interestingly, if I had not recontacted the second service provider, they would have recorded their service call as completed, unit fixed and forgotten about it! Not so.

When I called the Frigidaire customer service number, I got a total run around. I was told that they would not replace the unit, despite having two separate companies come out and try to fix it and was even told that they would continue to send out technicians for as long as it would take! Absolutely no sensativity or appreciation for the fact that the unit was less than 60 days old and now was forcing me to avoid food spoilage due to their inability to provide a quality product and quality service!

As of this note, the unit is still out and has been now since 9/2; nine days and counting. I have been told by the Alan and Sons Appliance that the earliest they can estimate the unit MAY be back in service is 9/18/09 and that is only IF they receive the parts from Figidaire by early next week.

I bought my Frigidair gallery refrigerator from Bernies in Newington, CT. in 05, As we purchased it we also purchased the extended warranty. The Salesman from Bernies told us everything will be covered by this contract. meaning shelving, draws he told us bumper to bumper. Well After purchasing it the thermostat went we kept getting sour milk within a day of purchase.

Then I called about the bottom draws and shelf it was cracked. The gentalman came out and looked at it and told me it's not covered because it's not a function of the fridge. It's cosmetic. Well while he was here i also mentioned that the fridge was running hard and long, There was and still is a gap on the freezer part where the door closes, He said it needed to be leveled didnt' even look at it at all.

When my husband got home we check and the fridge is perfectly level, so now i have tape running across the top of the seal. I called again and never heard from them again. Well now it's 4 yrs old and every shelf is cracked can't use the bottom draws or shelf cause the shelf is in pieces, I mean what are you only suppose to put 1 jar of mayo on a shelf.

i have to mention on this modle of fridge GD-21 the handles to open the doors, I have hit my head on the points of the handles like 6 time and 2 time drew blood, the design is awful. This is our second frigidair fridge and no no more will i buy this brand again, they seem to last 4 yrs then you have to get a new one even though you still have the service contract on it. our bill rose like 80.00 since we got it.

The service company came out and confirmed that the compressor had indeed failed and quoted be a labor cost of $318 for the installation. I was frankly shocked at the amount and was also told they would need to order the compressor and it would probably be a week before they could make repairs. I also had to throw away all the contents of the refrigerator and freezer which was very costly to replace. Lastly I had to stay home from work for the service call, which was a major inconvenience.

I e-mailed Frigidaire customer service and asked if they would help on the installation labor based on the age of the refrigerator, the lost groceries and missing work, unfortunately they refused.

I also found out the replacement compressor is only warranted for 90 days and the labor for 30, sounds like I could be in for more trouble.

This will absolutely be my last Frigidaire refrigerator.

Model: PLHT219SCB9

it is only 5 years old and out of warrenty. Be responsible to the product you sell.

When I called Frigidaire, they are giving me a 30% rebate of my original purchase price if I buy another Frigidaire by August. I tried to explain that I won't be back in FL until October. No one seemed surprized that my freezer caught fire and no one offered to even look at it to see if there was a manufacturers' defect.

The door surface (paint/coating) is bubbling. Model FRS26F5A

The service tech told me that this is a very common problem - not covered.

all stating the exact same issue.

I hope everyone will make a formal complaint to their state consumer affairs agency, their state attorney general, and to Frigidaire HQ.

This bad design is not new - Frigidaire should be held responsible for it.

Originally, I went to the ConsumerAffairs.com website to file a complaint because the condenser in my Frigidaire refrigerator went bad after five years and two months and I was not getting satisfaction from Frigidaire's customer service. While reading through other comments, I saw the link that your site had sent to the company asking what consumers should do when they encounter problems with their Electrolux/Frigidaire appliances. ConsumerAffairs.com received a response from Chris **, the escalation specialist for Electrolux suggesting that consumers should contact him and give him the opportunity to look into any issues that had occurred.

I decided I should contact Mr. ** before filing a complaint because obviously I had not tried everything. Mr. ** responded to my email immediately and offered me a couple of different solutions. I opted to have my refrigerator repaired and it is working as good as new. He took care of everything for me. All I had to do was schedule an appointment with one of their authorized dealers. I couldn't be happier with the service and the solution.

I just ended a call with someone at corporate, who may have apologized profusely, but didn't resolve my problem in the end. After speaking with yet another deeply accented customer service representative who had a hard time understanding English at times, I was told I would not receive full reimbursement for the refrigerator that I had to rent while my brand new Frigidaire refrigerator (that I'd only purchased less than six months prior) stopped cooling. It was bad enough to have most of my food go bad and deal with the inconveniences brought on by having to rent a large kitchen appliance and have it delivered and picked up, but then I received a reimbursement check in the mail over the weekend wherein my name was misspelled and the amount was wrong.

So, fast forward to a few minutes ago, when I spoke with this customer service representative. She advised me the reason my check was a couple of dollars short was because they only reimburse actual rental charges, not taxes. My position is, that should not make a difference because I spent real money that went to a real rental company for its services that I needed while Frigidaire's own unit stopped working, therefore putting me in a bind. So, after learning this part of the reimbursement policy for the first time, I asked the representative to talk to someone to file a complaint over the phone.

After much hesitation, she placed me on hold for a few minutes while she tried contacting someone at corporate. She returned to me, however, to let me know she had already "assisted" me and couldn't get a hold of anyone at corporate. So, I asked her again about being reimbursed in full to no avail. I then again requested to speak with someone at corporate, to which she responded in total silence. I asked her if she was still on the line with me. She responded to let me know she was still there but then went completely silent again. After a few seconds, I told her I was still waiting for her to respond to my request to speak with someone at corporate. Then and only then, did she place me on hold (again) and come back with someone at corporate.

This person at corporate further advised me the reason my check was a couple of dollars short was because they only reimburse actual rental charges, not taxes, because taxes are what each individual state charges and therefore not fees that rental companies actually pocket. And, all of this was after I had been told by a previous representative my rental allowance would be almost double than what I ended up spending even after taxes were tacked on. The couple of dollars in taxes won't break me, obviously, but it's the situation as a whole, from the reps who had difficulty understanding English to the fact that the new refrigerator broke down in the first place.

I advised the lady at corporate I would not be purchasing another Frigidaire in the future and did not appreciate receiving the poor customer service. Again, she apologized and said she would make a notation to better train their phone reps about making the reimbursement policy clearer to consumers. But, as for full reimbursement, no dice.

I am curious. Is their position concerning not reimbursing customers for taxes that they've paid (such as in my case) even legal?

We have a Frigidaire side by side and have only had it for 4 years. The ice maker chooses when it will work and when it will not work. We have lost food twice already from it not staying cold. First, it was the circuit board going. We are waiting on repair person now, but I'm guessing compressor or freon leak since it just will not stay cold. I will never buy this brand again. We lost all our food and condiments which is tough for a family on a tight budget.

We have had our Frigidaire refrigerator for about 5 years. So far, we have had a problem with the gaskets pulling off the doors and we have not been able to reset them so that they stay in place. We have also had to replace the water filter housing/assembly twice (yep, two time!) because it has cracked. It is made of plastic! In my opinion, there are serious design flaws in this refrigerator (model FRS26R4CW0). The freezer air blows down on the water filter and causes it to crack. Moving the filter or placing it inside a guard or deflector would stop this costly repair altogether. The last quote for this repair was well over $300. Over the last five years, we have paid for this refrigerator twice - once at the store, the second time in repairs. No more for me!

Mr. **, the escalation specialist, never responded to my e-mail. The toll-free telephone number on the warranty/instruction manual is a joke. Instead of "most questions can be answered" it should read no questions will be answered. Instead, I was referred to a long distance number with a no-CSR, who put me on hold while she called the repairman to confirm my story. My refrigerator is only 20 months old and we're already having Freon problems! Of course, no warranty coverage and of course, I didn't buy the extended warranty. There was food spoilage and monetary loss for repair service.

I purchased a Frigidaire single door refrigerator from Appliance Smart in February 2007 for $900. Due to renovations, the unit wasn't delivered for a year. The refrigerator quit cooling after six months due to a coolant leak. We called a Frigidaire rep who replaced the coolant and charged $100. The refrigerator worked for six days and quit cooling again. We are now told it will cost $400 to fix the leak. We have had other refrigerators that lasted for 20 years. This piece of junk's warranty went out while it was still in the box in Appliance Smart's warehouse. When we purchased the refrigerator, we purchased the matching single door freezer. We had both units built in during renovations. The cost to replace the new refrigerators will be substantial.

My wife and I purchased this Frigidaire refrigerator in 1999. The model number MRT18GRGWO manufactured 01-98. We just finished having a wood floor installed in our kitchen and started to move the above item into place. Much to our dismay, it scratched the floor leaving 6.5-inch long, deep scratch about 3.25 inches wide in our new floor. After saying a few choice words, we had our grandson tilt the thing backwards just enough for me to remove the offending item. It was the front wheels. Upon inspection, we found that both of the bolts were bent that was holding the wheels. They were much too thin to hold the weight of the ref, much less the weight of the food inside.

Also, I inspected the compressor. It was holding the drip tray on top of it, which was full and about to spill over which would have dripped onto the wiring plug which I checked with an electrician. He informed me that in his opinion, it would have caused a fire. Since I am very handicapped and have to use an electric chair to get around, if it had started a fire, I do not think I could have made it to safety. My advice to you is check and double check the way your products are made for safety and replace any bolts that you should know are much to thin to hold any weight. By the way, it is now going to cost me about $4,000.00 to remove and replace my new flooring just to get rid of the scratch the product caused. If it was still under warranty, I would have Frigidaire in court for the cost to replace my flooring plus building a faulty product as well as a fire hazard.

I bought this side by side fridge Frigidaire Model#FRS26KR4ABO from Sears. I have experienced problems with the ice maker. Now I have just noticed that under the plastic part on the freezer door where you get your ice, etc., the paint is bubbling. This company has other brand names and I am avoiding them all in the future.

My 5-year-old side by side freezer door is also rusting and paint is bubbling around the ice tray. I have read several other complaints about this happening to others. I can't afford new appliances after only 5 years.

I do not have a complaint about the business, but about Fridigaire Refrig that was purchased new approx. 2 years ago, less than a year after purchase Rombergers had to replace compressor and now less than a year later refrig. went out again- I do believe a large purchase such as a refrig. should last longer than that -as we cannot afford to purchase another as we are on a limited income, husband became disabled last year- also both times we lost a lot of food.

We had a new home built and the house was furnished with Fridigaire appliances. We have been in the house for 3 1/2 years and have had a problem with our refrigerator ice maker and had that replaced 2 times in the first year. Now we are seeing rust starting under the ice and water dispenser on the door. I called Fridigaire and they told me it was not under warranty because we did not get the extended warranty for it.

I inquired if there was a recall on the problem and they told me they didn't know of any but I would have to have a service repairman come and tell me what I needed. I know the whole door has to be replaced and you can't get just the front panel. We did not get the extended warranty after the second year because I thought that it should last at least 20 years. In January we had the relay replaced after it blew out and the house filled with smoke. I am not happy with Fridigaire at all and would like to know if there is any help out there for this issue.

On May 29,09 my 9 yr old frigidaire freezer temperature alarm went off. I noticed my popsicles were thawed. I figured it was time to replace with an energy efficient so I went to Lowes and purchased a Frigidaire upright frezer model # LFFH21F7HWC and had it delivered the same day and they took my old freezer that was at least working. I was told after 4 hours it would be cold enough to transfer my food into it.

Well The internal temp was at 88 degrees when it was pluged in and after 6 hours it was the same. When I opened the freezer door all that was in there was hot air. After reading some complaints about Frigidaire/Electrolux I see people have been having problems with the compressors or fans. This model never even got cool. Unfortunately I had put my freezer contents into coolers thinking it would be in them like 4 hours while the freezer cooled down. Well it never did.

I went back to Lowes and yes they will replace it but I have to wait until tomorrow for a new one. The manager told me to use coolers for my freezer contents. There is no way all my food will stay frozen until they deliver another one. It seems like there are an awful lot of complaints about there freezers and refrigerators. I had the same size freezer so I must have way over the $700.00 in food that is going to spoil. I sure would not replace it with another frigidaire but I know I can not get one delivered by anyone else. My freezer food can not stay in coolers any longer.

Spoke to Lowe's of Lancaster. Manager Josh. He said for me to use coolers for my frozen food. They would not be able to redeliver me a working unit until tomarrow like 18 hours later. They use 3 rd party to deliver and stated no one at the store could deliver me one when all this happened. I am very disappointed with Lowe's and with what I have read about frigidaire. I'm sorry I gopt rid of my old working freezer.

Last year I purchased all new Frigidaire appliances for the kitchen in the house I am remodelling. This week I instsalled the brand new, out-of-the-box dishwasher. Upon running the first load I was gifted with a soaking wet, just completed natural slate tile floor. This is the worst. Their 1-800 # is useless. I'm weary of risking the safety of my family by finishing the installation of the rest of this junk brands' products. Enough is enough.

A couple years ago, I purchased a Frigidaire Side by Side, Model # ED54HAXNBOO, for about 1300. When the refrigerator was about 9 months old, I noticed a horizontal fissure crack along the inside wall. I removed everything from the inside and found three more places where there were cracks. I phoned Whirlpool and they told me that would NOT be covered under the warranty since it was not mechanical. The thing was not even paid for and it was damaged on the inside. I called, argued and wrote letters for 4 months.

I called Best Buy, who I bought the unit from and they would do nothing about it since I did not buy an "extended warranty" (another rip off) Whirlpool sent out a service man who put some pasty, dry wall looking stuff on it and told me that was their usual way of handling the problem, apparently this has happened before to others. Of course I wanted a replacement unit but that not going to happen with Whirlpool, I went around and around with them, finally threatening legal action but they totally ignored me.

Now the areas that were patched are yellow and cracking. It is totally unappetizing to open a refrigerator and see cracking yellow walls. I could never even sell this, who would buy it? In addition, food on in the two lower bins freezes from ice that forms on the inside of the walls, I have thrown away plenty of food and now only use that area for items that won't be ruined by icing. JUNK. Whirlpool would have to pay me to buy anything from them.

We purchased a side-by-side Electrolux refrigerator in 2006 from Star Appliance in Marion, Iowa. The compressor went bad and the appliance store grudgingly replaced it. 2 years later, the replacement compressor has gone bad. Model #PLHS67EESB4. It was manufactured in 2005. The appliance store no longer services them, particularly if it is a compressor problem. Were all the refrigerators defective in that year?

Every time this happens we lose all the food in the refrigerator and will probably have to buy a new refrigerator to replace it. I'm not buying this brand again. We will purchase from a different appliance store as well.

I was looking on the website for the frigdaire icebox and notice how many people that have my same complaint. The door under the ice and water dispenser is rusting out, which is clearly due to a design flaw. My icebox is four years old and I noticed that the finish has began to bubble. and peel. This box is just a few years old.

I bought a Frigidare refrigirator in May 2005. The ice machine broke in June 2008 and flooded our house, including a until on the first floor (we are located on the second floor) and the basement. The damage caused was over $50,000. Since July of 2008, I have been trying to get Frigidare to replace the refrigirator. Finally, in November 2008 I got in touch with a human being who said I would get reimbursed 60% of the equal or lesser value of the refrigirator.

I went out and bought a new refrigirator (same model). I sent all of the requested paperwork to Frigidare on December 13, 2008. Called them in 2 weeks, and was informed that the check for $500 was going to be sent out. I disputed the amount since the cost of the refrigirator was $2100. I never received the check. I called them back in begining of February 2009 to check on status of my check, and was informed that they need to investigate this and someone will get back to me shortly.

It is now February 25, 2008, and I still have no answer. I just called them and have been on hold for 25 minutes after which an individual told me that a supervisor is not available to answer my call. I have been paying interest on my credit card for the full purchase of the appliance, in addition to all emotional distress everytime I have to call them.

I wrote in September 2008 about a Frigidaire refrigerator I bought that lasted less than 2 years (compressor). Now the Frigidaire cook-top that I had bought just before that is acting up. It was not expensive (we are moving soon), I bought a black electric cook top. It looks terrible, the metal under the burners has not aged well. Almost daily, I spray a little kitchen cleaner spray across the top and wipe it clean with a dishcloth. Imagine my astonishment when today, as I wiped the top right hand corner of it, I got a huge spark and my dishrag was scorched! So now I have to replace it and it is approximately 3 years old. In future, I will by better brands but this is a safety issue and should not be allowed!

I bought a Frigidaire refrigerator in 2005 as an update to my older model. The new refrigerator seems to be a lemon. The ice cube maker started working incorrectly, then the water in the door started squirting out without the lever being depressed. Had the unit replaced, the ice cube maker stopped working correctly within approx 60 days. The bins in the freezer fall out of place every time I use them. Tonight the water dispenser broke when the lever was depressed. The temperature gauge in the freezer gives inaccurate readings.

I have spent several hundred dollars replacing the door unit, and now will have to do the same again. Who knows how long it will last this time. The company who did the work said the bins falling out are a problem, but didn't know how to fix.

This refrigerator is only a few years old. Really disappointing.

When I first purchased my refrigerator three years ago,I had go through the drama with the department store about replacing a brand new refrigerator that was not working.(not even a week old).Three years later with a with a refrigerator that was replaced by the first one, on 12/16/08 my refrigerator went out again because the Relay went bad according to the technician authorized by Frigidare/Electrolux. After the relay was replaced, my refrigerator worked fine for five weeks and went down again. I called the technician out again and this time I was told it was the compressor was bad.I've called Frigidaire/Electrolux back several times and I'm not getting any response;just the run around.I've called three local authorized technicians in this area and all three can't replaced the compressor.I've notified Frigidaire/Electrolux Co. of this matter and still not getting any response.

Lose of food on both occasions.Loss of expensenses form having to buy fast food or dining at restaurants.

Not bad but how ever he never got the ice machine working and now the Frigidare is not working at all. The fan is not coming on and its not cooling at all. My food has melted in the freezer. My bigest fear is now I have to go out and purchase a new refrigerator and this one should have lasted for at least 20 years or more. This is not right. Lowes should be held responsibly for buying these lemons and selling them to people like me who don't have that kind of money to be buying a new refrigerator ever 4 years.

My husband and I bought a Frigidaire frigidaire. We bought it in 2005. We also bought a dishwasher and range. In the past 2 years we have had bad luck with them. The range is leaking moisture out of the top when you turn the oven on. I have to put a paper towel on the left back eye to catch the drips so that means I can't cook nothing on the back eye to prevent a FIRE.

The oven element went ou t(which is covered in the 2-5 year warranty book) and the Frigidaire company wanted a repairman to come out to charge me $75.00 plus $30.00 labor to install a $43.00 element. Commom sense would say to purchase the $43.00 element and screw the repairman.

Last week (1-23) our ice maker stopped producing ice. We can't get anyone on the phone to pick up at the company to help us. They are gonna tell us the same thing. Repairman comes out $75.00 trip fee plus labor and plus parts. I want my ice maker to work. I have to run the dishwasher 2 times sometimes to get the dishes clean. I do rinse/wash them before I put them in there. If I knew then what I know now, I would have not purchased them at all.

I had an appliance allowance when we built the house and that is how we spent $5000.00 at Lowes for these pieces of crap. Lowes can't help me and Frigidaire Company could care less. When you spend this kind of money you expect a few dollars in repairs but not within a 3 year period. These products should last 10-15 years. So at this point, I will have to resort back to ice trays and limit my oven use.

Washing dishes? My hand will ache washing them by hand- that is why I bought a dishwasher. Who can help me get my problems solved without getting into debt? If I knew who owned this company, I would take these pieces and drop them on his/her front lawn.

We got lemons. Why is it that no one stands behind their products any more. Can someone tell me how to fix my ice maker? This is my main concern- although I have many issues. Wished I knew how to get a refund for ALL my products. I will tell everyone I know not to buy Frigidaire. Even the guy at Lowes told me he would not purchase this brand? What is up with that? Please call me - I am in a jam.

Bought four years ago. The model number is frs26lf8w1. After having for two years the freezer door started to rust around the ice and water dispenser. Called the company many times and they told me that it was considered a cosmetic problem. It is not, it is a defect around the the plastic insert for the water and ice. The paint has popped off because it has rusted so bad. I paid 1,200 for this appliance and it started rusting after owning it for two years. It is very embarrasing to have in a new home.

We built a new home four years ago and all new appliances. Now the refridgerator looks horrible and I am very embarrassed and disappointed. That was a lot of money to spend on an appliance that rusted in two years.

purchased our side by side 1-20-05 worked great until just before Thanksgiving started to make a strange noise then everything in the freezer defrosted called Sears and due to the weather they cancelled several appointments finally on December 30th a tech told me our compressor failed and he will order a new one and return on 01-09-09.Well I am still with out a refrigerator and the part has been back ordered with no ETA. I called Electrolux and was offerd 50% rebate on new fridg what a joke why would I buy another crappy porduct and buy the way my extended warranty with sears ran out in Feb. I am still with out a fridg anad have no idea what I will do I will be contacting local media and atty general this has to stop

Over the past 2 years, I've had multiple service calls against the same refrigerator, which is under extended warranty. Each time Frigidaire replace a different part, and it always ends up failing again. It is only a $450 refrigerator, and they have to-date spent at least 3 times that trying to fix it.

The latest service call was on 12/11/2008, and the tech that looked at it told me it was going to cost more to repair it than the unit was worth, and that he was going to call Frigidaire to get it declared non-repairable.

When he contacted Frigidaire, the technicians he spoke to on the phone would not declare it non-repairable, and told him they want to try to replace yet more parts on the unit. The parts they put on order cost more than the unit itself, plus if you factor labor costs in, once again they are spending more to fix the unit that it's worth. It has become a waste of time and effort - when I called their consumer line, they will not budge on trying to repair it yet again, and will not replace it.

They have a very unhappy customer, and are spending more money to attempt to fix something than it would cost to replace it. They need to do the right thing and replace it - this SHOULD BE a no-brainer.

MODEL NUMBER: FRT17G4BW6

We have had to throw out all the food in the refrigerator and freezer multiple times. I have had to take multiple days off of work to meet repairmen, who are never on time and it ends up taking an entire day.

Bought a Frigidaire back in 2002 from Lowes. One year later, ice dispenser broke. Had to purchase part, and replace myself!. Three years later, freezer, and fridge stopped cooling. What a piece of junk. A complete waste of money. Going for a Maytag.

Lost Food in the amount of $450.00, and had to purchase parts in the amount of $125.00, not counting the endless hours of time spent with Frigidaire and my own time.