Complain about a product or service

Frigidaire Refrigerators

Jim of Omaha, NE October 28, 2009

Frige stopped cooling after ice and water stopped working after several bins broke and crisper doors collapsed. This thing was a lemon early on, but after warranties ran out.These made to break appliances are crap and the makers of them know it. Give me one made in the 60's or 70's any day.In the meantime I will use a cooler full of ice untilI can find a good OLD used one.

valerie of `brilliant, OH October 21, 2009

My fridgerator is rusting on the door. It is directly beneath the water dispenser. I have had this appliance for 4 1/2 years but it was a major upkeep and was hoping to keep for many years. I was told that it was not under warranty and was my fault because of cleaning products. If they saw the appliance they would see that it is a major defect from the company. Company does not feel any responsibility.

ray of huron, OH October 19, 2009

My Frigidaire Gallery Series refrigerator model# GLHS268zdb2 has rusting around the ice dispemser on the outer panel of the freezer. The rust is hidden by the black of the finish but there are blotchees of rust the size of a quarter all around where the icemaker fits into the metal door.

Gene of Lynn Haven, FL October 15, 2009

We chose a Frigidaire side-by-side model with 22.6 cb feet of space for our new home. We owned it for approximately 6 years before having problems. Really the unit worked great until a month ago. Then the cooling temp starts fluctuating and the ice maker starts going in and out. Tried referring to manual and trouble shooting as best I could with minimal results. Two days ago my wife opens the freezer and everything's thawed. Brought a technician in (not from Frigidaire) and he takes one look at our unit and tells us they only last about 8 years max. This wasn't some kid either, he'd been in the business over 30 years. Our compressor is shot and the tech recommended we buy a new fridge...not from Frigidaire. I think I'll do as he says.

Also thanks for the comments about the help line and the quality of Frigidaire's customer service. It seemed so useless I decided not to waste my time. Couldn't really afford to drop 900 dollars on a new side by side unit so we're getting the top freezer model for 550. No ice or water from the door anymore. I know it's not the end of the world but still sucks. Don't buy Frigidaire. A fridge should last a lot longer than 6 years.

Steve of Brighton, CO October 8, 2009

We purchased a Frigidaire, Stainless Steel,Profesional Series, Side by Side refrigerator in October of 2005. The ice maker never had worked properly, and in 8/02/09 the Compressor went out without warning...We had it repaired by a local Repair shop, after we paid for a service call. The part was not in stock and had to wait 2 weeks for it to get repaired.

Now, today...6 weeks later, 10/07/09, the water line feeding the water dispenser line (which is routed through the body of the fridge) froze inside the fridge itself. All this as the temperature is set to "Factory Settings". Upon investigating the reason for the water not flowing, I noticed the Freezer Ice was getting shiny and soft. Yep, you guessed it...The MOTOR COMPRESSOR went out AGAIN. Evidently, when the compressor goes out it can super cool the inside (which is why the Water Lne froze within the Frige)and then go out...Nice. Two Motor Compressors within 1.5 months...

What a Piece of Crap! Never, and I mean Never will I ever purchase or recommend that brand ...Electrolux, Frigidaire...to anyone..in fact I am going to go out of my way to tell John Q. Public, NOT to purcahse that brand of appliance under any circumstances!!!! I will keep you informed as to what the Service Tech. says about the motor compressor...

Marty of SAN FRANCISCO , CA October 1, 2009

I bought and moved into a brand new built loft style condo in 09/2003 and, it came with all new, very expensive Frigidaire appliances The purchase price included a total of 12,000 just for the stove, dish washer and refrigerator. Within the first 6 months I saw emails passed on by my new neighbor's regarding their refrigerator's going out and needing new compressors. Mine went out in June 2008, 3 months before the warranty was going to expire. I tried contacting the warranty number and all I got was 2 weeks of being routed to South America, Philippines and India with no answer from anyone. I finally got a representative that answered my call in the Philippines to transfer me to a representative located in Dallas Texas. After I plead with her and telling her my whole nightmare with the routed calls she authorized the compressor and all the other parts needed to repair the entire refrigerator. Now it is only 15 months later and the compressor is going out again! I called the repair company that replaced the compressor and other parts last June 08 and I was informed the parts are only under warranty for 30 days. The repair company gave me the 1-800 to contact Frigidaire directly but the only persons they speak to are repair companies. I am at a loss! I just bought 350 worth of groceries and I now know the signs of my refrigerator going out and all I can do now is do a waiting game. Growing up my family only had KENMORE APPLIANCES and they all lasted 18 to 20 years without needing a single repair. DO NOT BUY FRIGIDAIRE, stick with Kenmore the company makes reliable appliances.

DOROTHEA of NY, NY October 1, 2009

I purchased a Refrigidaire refrigerator on 11/24/07 and have had to request 2 repairs as the product has been faulty since delivery. The door is not aligned, the bottom of the refrigerator does not maintain proprer ccoling temperature, and the freezer over frost and freezer burns the food.

mike of lauderhill, FL September 30, 2009

I have a frigidaire ( large paper weight) refrigerator that is under 3 years old and after having a repair man come out and charge me 60.00 to tell me it is not worth fixing I started calling frigidaire's 800 number which directs you to hang up and call a different number.I called the other number and after several minutes I was connected to someone in the phillipines...needless to say she had a very heavy accent and I had to ask her to repeat herself on more then one occasion.I told her my problem and she basically told me I was SOL since my 1200.00 fridge only comes with a 1 year warranty.I called the company at the urging of the repair man since he said he was under the impression that the sealed system and compressor comes with a 5 year warranty.I did not call them from the start since my owners manual says 1 year warranty but figured what the heck I will give it a try.So anyway after speaking to the agent she tells me the bad news and that there is nothing else she can do for me.At this moment I started to complain a little more and protest at what am i supposed to do with this very large expensive Frigidaire paper weight.Low and behold all of a sudden she tells me well there is something I can do for you...she then tells me she can authorize the payment of the parts required to repair the fridge if i apy for the labor....well how very generous of the large company to stand behind their crappy products...we all know that the parts are always cheaper then labor.

Anyway at this point i started researching Frigidaire on the internet and oh boy did I find a whole lot of displeased customers who would never buy a Frigidaire product ever again.I came across this web site and Chris Polks name was given as a contact for issues of this nature so I have emailed him on 2 seperate occasions and have not heard a peep...So I guess they have now stopped that avenue as well for any kind of customer satisfaction..So here I am sending this report which will be the first of many more to come to gethe word out DO NOT BUY FRIGIDAIRE PRODUCTS AS THEY ARE INFERIOR AND THE COMPANY DOES NOT STAND BEHIND THEIR PRODUCTS...as my repair man said "these days Frigidaire products are throw away" well I dont know anyone that can or is willing to pay 1200.00 for anything and throw it away in less then 3 years..I guess i have learned an expensive leason and am very concerned as all my other kitchen applinces are frigidaire.....

Ella of Cincinnati, OH September 22, 2009

I purchased a stainlees steal refrigerator on May 2007 brand name is Frigidaire, I did not purchase a warranty but I didn't think the refrigerator will go out this soon. I had a 10 year old clunker refrigerator that was still running I had gotten rid of it just to upgrade but now I regret upgrading it. The compressor had went out on this refrigerator, Frigidaire offer to pay for the parts one time only and all I would have to pay for is the diagnostic test.

Well Central repair came out twice to try and fix it but for some reason they can't, causing me to take off work to be home while the repair man comes, It's going on 3weeks now which is very inconvenient at this time especially when you have small children and loosing work hours. I have an ice cooler but buying ice everyday could be exspensive.

I asked Frigidaire could I get a new refrigerator they said they could only give me 50% off. But I feel they should at least give me a new refrigerator because a 2 year old refrigerator should not have went out this soon, I feel that this is bad business on Lowe's behalf and Frigidaire's behalf. Lost of food wages and time.

Nancy of Victoria, BC September 17, 2009

Purchased Fridge, Stove,and Built in Microwave from the Brick in Victoria, BC. Witnin the first 6 months the handle to the microwave broke off, call the brick and they replaced the handle. Just after Xmas it happened again, called the brick and they replacxed the handle again, but this time the repair man told me that this make and model was defeced and both fridgaire and the brick knew about it and he had ordered a tone of handles as he was going out on numerous cslld snd making 70.00 a pop was low and behold he was happy.

In February I broke another handle and this time it cracked the plastic around the door. I called the Brick again and warranty was up as it was a year old and I didnt have extended warranty so they refused to replace or fix it. This was a 600.00 microwave that falling apart after 6 months.

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