Frigidaire Refrigerators

My $1400 Frigidaire side by side is just over 6 years old and the compressor is dead. Besides losing $400 in food, we paid $86 for a service call to tell us we need a new one. We have been told that new refrigerators are only designed to last 5-6 years! Right now, we are using a 45 year old Bradford to keep our food cold. We are both unemployed and can't afford a major expense at this time. I'm sure the CEO is getting some nice million dollar bonuses for running a company that makes this kind of garbage. My advice to Frigidaire is to move their plants close to a landfill and skip the middleman.

From the time I purchased this refrigerator it made noises and too much ice came out the door. Then it began to rust under the black coating! Now it won't work at all! I had to replace it after only 6 years.

We bought a Frigidaire refrigerator in Nov 20011 and when we received it, the freezer door did not work right. We have had the place we bought it from come about 5 times to fix it and no luck. In the meantime, we have called Frigidaire and they told us that another appliance repair place had to give us a second opinion, so we did and they agreed that it was not going to be fixed. Now they have sent us a part to try and that came broken. Frigidaire will not replace this refrigerator until we have the second repair man come 3 times. In the meantime, this freezer keeps running which is wasting energy.

I have gotten 5 statements in the mail stating it is time for my Frigidaire refrigerator to expire. There is not a contact number on the statement at all. They just want my three year warranty money. Guess what, I do not own a ** Frigidaire and if they are such a professional company, there would be a phone number listed. Do not send me any more statements and they are being reported to the Better Business Bureau!

I purchased a new washer and dryer and within a month, the dryer stopped working. The service tech came out with the part he was told was the problem, but still it wouldn't operate. It's now over a month and still no dryer. I've called Frigidaire and get the customary run-around. They can't do anything until the part comes in. I've asked the customer service representative for an alternative to this issue and was told, "There's nothing I can do, and you know what I'm saying."

I'm very disappointed with Frigidaire and their lack of customer service. They sold me a faulty appliance and I'm expected to wait an undetermined amount of time for a part to become available. Please, I urge anyone considering the purchase of a Frigidaire product to reconsider this brand. Ask who builds the product you're buying and ask if it's a Frigidaire. If it is, stay away from it. Please learn from my experience.

I would like to bring to your attention my disappointment with your Frigidaire product I purchased three and a half years ago. For us, this was a significant purchase. In advertising your products, you state, "The essence of reliable appliances, specializing in offering high quality products." I would like to tell you of my experience with your product and service.

My first complaint is with the ice maker in the fridge. I have had two occasions where the ice maker needed to be repaired. Firstly, the ice production simply stopped. When the ice receptacle was removed, there was a build up of rust and ice. The service person repaired it temporarily. Second occasion, service person was called and it was brought to our attention that there was a piece missing from the ice maker. He ordered the piece and had to come back and install it.

My second complaint, much more significant to the first is that the right inside wall of the fridge is now riddled with horizontal cracks preventing the fridge from optimum operation. Again, a service call was made. The fix was to drill holes in my fridge wall and then to mask over the cracks with a duct tape like vinyl strip. Now, we have an unsightly damaged area in the fridge. The service person himself said, "I have never seen anything like this." This, to me, is completely unacceptable.

When contacting the service department, thankfully, I had purchased the extended warranty, I was told that I would have to have three complaints of the exact nature for consideration of the (three strikes, you have a lemon) policy. What has happened to the pride in work? Where is the quality? Your product is poor and your service in this area is poor. This product needs to be replaced for my satisfaction. I await your response.

I was dissatisfied to begin with when we had to have a repair to our new Frigidaire refrigerator within 5-6 months of purchase because we could not get water or ice to dispense in the door. I am now on my third part and we still can't get it to work! Poor customer service, poor answers when I call Frigidaire. I have trouble getting the accurate part from them for our serviceman. I have asked that this lemon of a refrigerator be replaced but one Electrolux employee told me it would take three replacements within the first year and I've only had two.

Our Frigidaire side by side was purchased Circa 2001. It was my first big saved up purchase and a reward for a huge, difficult job I had done. A long awaited prize for years of hard work and self-denial. We went to a reputable appliance dealer and chose the ice and water door model that seemed such a treat and luxury. Delivery came a week or two later and sadly, within 30 hours, I knew we had chosen a piece of **. The ice door flapper had stuck open whilst we were gone for the weekend and caused the motor to fail.

All this time the water lines hadn't been hooked up and we were not able to enjoy that feature. After replacement of the motor and trashing a boatload of food, service replaced it and we were running again. Yes, we lost money on the food, but that wasn't as bad as being duped by this company. The unit started losing temperature, and to this day, we have a two day milk rule.

The freezer shelves and innards have all loosened and it is just a cleverly piled chest freezer on its end. All the plastic shelf trim came off and piled up in the closet, the ice cube maker only does crushed frosted flakes of minuscule size. The fresh drawers in the bottom are better for ripening and rotting, and any meat products also are subject to the short time rules. Service has been indifferent and ineffective, so we are stuck with a $1300 insult that works like **, while my old fridge/freezer from 1972 is running like a champ in the neighbor's basement.

Soon we will be in a new house where the cooling food machines will be vintage Kelvinators from the 40s that we yanked out of our cottage when it was sold. But never ever again from the F company who proved that people will accept unacceptable products and services without fail. We are sheep. Unless we class action on them, why should they change? And you know the management has taken this angle, just like the tobacco companies and big oil that kill good people every day. This will be a boat anchor with a mooring on it that reads: "This is what we did with our New Kelvinator that Broke Eleven Ways in Five Months."

I bought a side by side Frigidaire refrigerator 6 months ago from hhgreg. I also purchased a 5 year service agreement along with warranty. We went on vacation last Christmas for 10 days. While gone, a defective relay failed in the refrigerator and all the meat were spoiled in the freezer. They fixed the relay but we are unable to get the smell out. It is unusable making any food smell and taste spoiled. Frigidaire will only take responsibility for the relay.

I purchased a $2,500 Electrolux refrigerator in April of 2010. I have had several service calls since the day of purchase, and parts installed to have the defective ice maker corrected. It is now December of 2011, and still no ice. Also I purchased Frigidaire microwave, range, and dishwasher at the same time. The microwave blew up within the first year, and had to be replaced by Frigidaire. The dishwasher soap dispenser had not worked correctly since purchase, and the range is horrible, as far as the burner's heat control. Frigidaire/Electrolux has not been helpful at all on correcting this situation. I will never purchase, nor refer anyone to purchase a Frigidaire/Electrolux product.

We purchased a top of the line Frigidaire Range from Lowe's on sale at $719.10 on 2/19/2011. The control board burnt out on 10/14/2011. The technician could not get a control board till 11/8/2011. When he installed it, it also burnt out. He ordered another control board and a light socket, as he said it was defective and shorting out the control board. We were billed $437.86 to repair this lousy range. I contacted Frigidaire's customer service at 706 860 4110. They will not reimburse me for the parts or the labor.

On August 13, 2011, I purchased a Fridigaire "Professional Series" refrigerator from Brandsmart in Sunrise, FL. This unit has the freezer section on top and refrigerator section below. This stainless unit looks great. Shelves are adjustable, plenty of storage space in the doors, and excellent lighting with beautiful lights in the top and bottom of the refrigerator section. Just after 30 days of purchase, my two lady tenants noticed that the freezer section was icing up, and the refrigerator section was not cold enough.

Brandsmart sent out there tech on the first service call, who did nothing except to tell us to get another refrigerator. Since then we have had Frigidaire send out their own service tech 4 times so far. He has re-caulked the upper section of the unit. He has epoxied the area where the drain line of the ice maker exits the rear.

Both he and I have reset the defrost (by turning the door light switch off 5 times consecutively). A new drain line was installed. It's still having the same problem. Today the tech ordered a new lower door seal and a door spacer. I see nothing wrong with the lower door seal, as it looks to be in good condition and seems to close tight enough. The tech said that Frigidaire believes the door was not closed, causing this problem. These two ladies spend a lot of time in the kitchen, and they would certainly notice if the door was not closed tight. In any case, the tech believes the problem is caused by outside air being sucked into the unit.

I am most concerned as to whether or not this model is inferior or not, and if Frigidaire or Brandsmart will replace the unit if the problem continues.

My dishwasher motor burned out in 6 days! Frigidaire design all their products to break within the first year. Then they bait people in, on their extended warranties. They should be brought to justice.

The poor construction of the Frigidaire water filters combined with the design flaws of the Frigidaire Professional refrigerator (PHS66EJSB) is pretty ripe for a class action lawsuit. The filters crack and leak easily, and are placed next to the main circuit board for the fridge (a $200 part). Our repair guy knew the problem the instant he opened the door.

This is my second posting on this subject. I have a Frigidaire side by side refrigerator, and just yesterday a third bottom refrigerator side shelf bin has broken. Electrolux (Frigidaire) has told me that there is nothing they can do about this, and that they will not reimburse me for the broken shelves.

I urge you all to buy a different brand. I am an HVAC tech by trade, and I have never seen anything like this before. They are making defective products, and they will not stand behind them.

Shelves on the door are breaking on my Frigidaire Professional. Frigidaire CS asked me to send them pictures using this site, so that they can do more investigation. I don't know how to attach the picture here. If pictures are still needed, please let me know an email address, otherwise please send replacement (4 shelves) at my address.

I purchased a $2000 refrigerator, only to have 5 different service calls in 10 months to fix part of it that were of very poor quality. Furthermore, the original complaint of an unsafe temperature discrepancy was never resolved in the entire 10 months. One was a produce drawer that literally fell apart in our hands when opened, yet they said that it was not even covered in the first year. Also, we lost about $600 food cost due to a design flaw. The front has a deceptive readout showing 33 degrees, yet nowhere inside of the cooler area is an FDA safe food storage temperature of 41 and below (my wife is ServSafe certified for food handling management). The food temperatures inside the cooler part range from 45-55 degrees. They refused to refund so I can get a better quality fridge. They only want to exchange the fridge for another one with the same design flaws. They also refused to cover the food loss cost. They refused to comply with the federal lemon laws and refund the fridge's cost, much less the taxes and food cost.

I have a new refrigerator that is not even two weeks old, and the frost-free freezer is making frost. Consequently, the bottom part doesn't get cool, and everything gets spoiled. There have been five technicians, and not one of them can fix the problem. Lowe's sold me a lemon, and the service department is no help. I can't get to them unless it is very early in the morning. All I get is, "We are sorry." Sure, their food is not spoiled. Do not buy from Lowe's any Frigidaire appliance. Do not. You will thank me. It is junk.

After purchasing the fridge (Top Mount Refrigerator model number LFHT1513LW ) this year, a little less than 2 months later, frost-free freezer starts to frost over. The first technician said that some tube was defective. On the second time, they put putty over a hole in the back where the ice maker hose would be! Each time there is frosting, the refrigerator will not stay cold.

I had to call the technician (new authorized technicians per Lowe's0 again, and now, I have been waiting two weeks for a part. In the meantime, without an extended warranty, I am losing my fresh food. Food in the freezer has freezer burn. Frigidaire states that they can do nothing without a correct diagnosis. This is the fourth "diagnosis"!

Do not buy Frigidaire! I have a Frigidaire Side-by-Side Model: FRS6HR35KS that is 2 years old. In the last month, the bottom refrigerator bin shelf has broken twice with nothing heavy on it. It is obviously a bad design. All of the stress falls on two plastic slide clips in the sides of the bin. Frigidaire (Electrolux) refuses to acknowledge or do anything about the problem.

My refrigerator is not working right. I was told by the service company that if they come out and find nothing wrong, it will still cost me $75 for something that was just two months old.

In my opinion, this 27.8cf bottom ebony black refrigerator is a cheap piece of **. Frigidaire, if you read this and don't like it, my number is **. Call me.

I have had Sears here 5 times for my side-by-side Stainless Steel Frigidaire fridge. It had been reading 60 degrees intermittently since I received it. Every time they come, they say "to get a new thermometer", "let's blow out the dust" or "I see nothing wrong". The contract says if they cannot fix or if it is more cost efficient, they will replace it.

This is a replacement fridge already, but they are not replacing this one. Yesterday, my daughter threw up from spoiled food. As I said, Sears has been here 5 times for the same problem. Why won't they replace this one? Stay away from Sears and Frigidaire.

Never buy Frigidaire appliances again, ever!

I have a three year old side by side frig that the compressor went out on, and lost all food, of course. But Frigidaire will do nothing at all, even when they have admitted the compressors are bad and had changed vendors. These have a 92.7% failure rate, and customer service keeps saying they are unaware of any issues. Inter-office memos show contamination problems in compressors from an unknown origin, but the company is firm, they will help no one. They have a "It's your tough luck buying from us" attitude. This is a land of crooked politicians and companies, as well all know, and people are sick of it.

My 3-year old fridge failed to cool on the food side - while the freezer continued to work. It turned out the issue was the adaptive defrost controller. Contacting customer service proved to be unhelpful.

I was about to give up, and rant and rave negatively, like I see so many others have done here, when I decided to research the company a bit. With minimal effort, I found the name and contact email of a gentleman who proved that this company cares about the customer. He sent me the part free of charge and offered a $50 check to make up for the lost food.

I'll continue to shop Frigidaire for my appliances now that I know they are customer-centered. I only hope they can get the customer service representatives on the phone to get in sync to help alleviate some of the delay and frustration.

We purchase a new Frigidaire refrigerator in January 2011 and in August we lost all of the food due to a problem with an overflow issue in the icemakers. The EPP plan covered the repairs, but the policy also had coverage for food loss of $250.00 of which we have submitted the proper paperwork last August 24, 2011 and we have not been reimbursed.

On August 27th, Hurricane Irene hit Virginia and we lost power for 6 days. When the power was returned, our refrigerator was not working due to an electrical surge. A new claim was filed with Lowes' EPP plan and they sent someone out a week later to repair it, but they did not have the parts (what was told to us was a motor, fan and control panel) and they would have to be ordered.

They came back September 20, 2011 to install the parts but they had the wrong ones. Now they have to order parts again. We have been without a refrigerator since September 2, 2011 when we filed our claim.

We have asked for a new refrigerator because we feel that the repairs will exceed the price of a new refrigerator and Lowes' refused.

I bought a Frigidaire refrigerator with insurance (four-year coverage for $179.95) from the Howard's store. The fridge was faulty, and Howard's store did not want to give me a refund, or pay back the insurance that had no use since the fridge was faulty. They did not want to take any responsibility for the fridge. As far as the fridge goes, Frigidaire and I came to an agreement, and had our business settled. My only complaint is that I want to get my insurance refund from the Howard's store because they took no responsibility for the fridge; thus, I have no use for the insurance.

My side by side refrigerator and freezer is not cold. I have been calling for two days the number listed on the manual. The number listed goes to an automated system. It gives different prompts and the last is if you need to speak with a customer care agent call 706-860-4110.

This number has been busy for two days. I started calling again this morning at 8:46 AM. I have called over 20 times and the number remains busy. I went on line went to Frigidaire's website. They list an additional phone number which I called and gave the same prompts as the number listed on the manual, which in turn tells you if you would like to speak to a customer care representative to call 706-860-4110 and it remains busy!

This leads me to believe one of two things. Either Frigidaire has a million customers calling in for one live customer representative or they have a fictitious number and keeps the line busy. But this is their quote from their contact us website "Frigidaire is committed to providing you with the best customer service possible." I just tried to call 706-860-4110 and it is busy!

Overall experience should be zero, I haven't spoken to anyone.

I bought a refrigerator in February 2010, it's now September 2011. The water pump is broke, the compressor comes on when it feels like it.

Today, being September 19, 2011, I went to purchase another refrigerator, different brand of course. I get no email replies from Frigidaire nor do they answer the phone.

I will never ever buy another Frigidaire product and I will most certainly tell others what junk they sell. I also will go to every website and to let others know what lousy products Frigidaire has and the customer service is horrible.

Since the purchase date 4 months ago, we have had consistent problems with the product; the fridge has literally been broken for the same amount of time it has actually worked. I am a property manager and have twelve properties I oversee, including this one. Based on my recent experiences, I am deterred from ever purchasing a Frigidaire product again. Even if the alternative was more expensive, it would ultimately save myself and tenant from the headache and additionally incurred expenses as a consequence of this defective product. As a result of the 4 separate occasions, this fridge has been broken (we have had one of their recommended service companies, Class Appliances, out 3 times for repairs already). My tenant has claimed to have lost over $400 in spoiled food. Personally, it has cut into my bottom line as I am coerced into crediting them for their troubles.

Below, I am listing the particular model information. The last time the fridge broke, I requested a replacement product of equal caliber. I was promised by their customer service division that this repair would remedy the situation. I am completely exhausted dealing with the time waiting for parts to ship and repairs to be made, only to have it break again 2 weeks later. I am simply requesting a replacement for a defected product. As a property manager, I deal with a range of requests from tenants. Some of them are valid, while others are absurd. While I believe that requesting a new appliance after it breaks once is absurd, I believe that asking them to effectively review and appropriately deal with a particular case where there have been multiple documented problems is perfectly reasonable.

Serial No: 4A11409974

I called Frigidaire customer service and told them that I was cleaning my fridge and started smelling something burning. I looked up and found that the light inside had burned hole through the top liner of the fridge. We had changed the bulb with an appliance bulb since the original one burnt out. Then, I was told that there was nothing they would do because it was not the original bulb. So, I went online and found the same thing had happened to someone else, but there was the original bulb and Frigidaire pretty much said too bad. Do they not understand we are concerned with the fridge catching on fire? I think we should consider if we want to continue buying from a company that has so little regard for the consumer.

I purchased an expensive Frigidaire Side by Side refrigerator in 2006. Within months of the warranty expiring, the condenser unit failed, making the refrigerator inoperable. So, my choice was to either have the condenser replaced (parts and labor are about half the cost of the refrigerator) or buy a new refrigerator. After calling Frigidaire, they said that they would pay for the new condenser. However, what they didn't tell me was that it was for the condenser only. I didn't find out about it until the service person was out to fix it. I was told that I was responsible for the trip cost ($74), the coolant, and the actual service ($225) for a total cost of $320! The service person said that Frigidaire uses the Tecumseh condensers which fail on a regular basis. When you spend this much on an appliance, it should last longer than five years!

Model glrs264zab6, serial # la30508235. About five months ago, I also opened my refrigerator to a burnt electrical smell. I went to remove the light bulb and the socket disintegrated. Above was all burnt and the plastic was cracked.

I ordered a new socket and replaced the old one. When I shut the door with the new socket and bulb in place, I looked through the side of the gasket and the light was still on. I then pushed the button to shut off the light and that worked fine shutting off the light. After looking at the design, I realized there is nothing on the door to hit the switch to shut off the light.

I purchased Frigidaire refrigerator for $700 three years ago from a local dealer. When mechanism in the rear of freezer "froze up," not allowing cool air to pass into refrigerator, the dealer made a service call and replaced the defective part. I purchased an extended three-year warranty at this point.

Less than a year later, the plastic material that holds the brackets to shelving cracked and splintered. I then called Electrolux to request a replacement of the shelf. They told me that it was not covered under the warranty. I paid approximately $86.00 for a new shelf. Within weeks, another shelf cracked. I called to complain and they sent me another shelf without charging me. After several weeks, the replacement shelf and the shelving in the door cracked. We started to use duct tape to hold the shelving together.

Meanwhile, the shelving in the freezer has begun to rust through the plastic coating and the door of the refrigerator will not close without lifting and closing it into place. This product is a complete lemon. We will be replacing it soon. It is only three years old at this point. The replacement will definitely not be a Frigidaire or any product produced by the company that manufactures these inferior products. I will also closely examine all interior shelving and construction on the replacement before purchasing it.

This is regarding my Frigidaire/Electrolux cabinet depth side- by-side stainless fridge that is expensive. Within six months, the interior door "shelves" that is cheesy little plastic buckets began cracking at the corners. They fell apart. It costs $45 for the small ones and $75 for the large ones. Frigidaire/Electrolux was absolutely useless, and refused (no matter how much I complained) to provide free replacements. I want to point out that we do not pack our fridge; there are only the two of us, and we spent a lot to get a "nice" fridge at cabinet-depth in our kitchen. I am extremely disappointed. Now the second round of "shelves" is starting to crack!

On June 3, 2011, I purchased a brand new Frigidaire side-by-side refrigerator/freezer for our home (Model #FFUS2613LS4) from Best Buy. On July 28, 2011 (just over 30 days), a terrible burnt plastic smell started permeating the freezer, refrigerator and its entire contents. I called Best Buy and unfortunately, I was over the 30 days, so they could not replace it. I had to go through the manufacturer. Best Buy set up a service call for Tuesday, but I could not deal with the smell and I have children with special needs (we are living out of ice chests). I paid $30 for the service tech to make a Saturday call. He came out, took it apart and said he couldn't find anything wrong with it but agreed that the smell was bad. All our food was lost ($400 worth), as it smelled and tasted like chemicals. The repairman plugged in the refrigerator and said he would come back tomorrow to see if he can see anything wrong with it.

As I have seen this exact same complaint in another post, I don't believe he will find anything and our family will not be able to use this refrigerator again. I'm feeling even more ill and the smell is permeating the house. As it is, we now appear to be out the $900+ we spent for this refrigerator from Best Buy. If our home catches fire or is ruined by this, you can bet that they will be sued!

Buyers, beware. Do not buy Frigidaire!

Frigidaire customer service, Barbara, (tel. 706-860-4110) just told me (July 15, 2011 around 1 PM) that there is NO return policy for a brand new refrigerator, such as mine, that was unsuccessfully serviced twice in the last 10 days. My account numbers with Electrolux or Frigidaire are **. Please understand that I lost my confidence in Frigidaire appliances so even if it will be correctly repaired, I will never have peace of mind with it in my house. We have been living without a fridge since July 6 in temperatures of 100+ F. I want it back to the factory that made it and my money back in my account. Please read the brief story below of my painful experience with Frigidaire:

On May 12, 2011, we bought a Frigidaire refrigerator online, (model # FFHS2611LQ, serial # 4A11502582 ) with a 5-year warranty. It was delivered to my home on May 19, by the Home TV & Appliance store in 310 W Southern Ave, Mesa, AZ. with telephone number (480) 649-1811.

On July 6, 2011, in the morning, I noticed that the melting ice flooded my hardwood floor overnight. I also noticed that the temperature under the refrigerator is stuck at 4 and flashing. I called the store which delivered it to ask them to have it picked up and returned. The manager told me that after 30 days of purchase date, it is the manufacturer's responsibility. They also sent a Maytag technician, from Genuine Appliance Service in Mesa, AZ, with phone number (602) 252-6030), who came to the house on July 7 (Thursday). He said the temperature control is defective and needs to be replaced but it will have to wait until the following week because they have to order the part from Nevada.

On July 13, another technician came by the house, replaced the control in about 15 minutes. This happened around 9:30 am. Around 10 pm, I dared to open the fridge (we were told that it takes 12 hours for the temperature to adjust so I did not open earlier), and noticed that nothing has changed. The temperature under the refrigerator was still flashing at 4. On July 14, early morning, I noticed that water was flooding the kitchen floor. The few ice cubes that were formed earlier must have again melted and dripped overnight. Hence, the hardwood floor around and under the fridge lost its polish and became corrugated. We trashed the food of around $200 and have been living without a working refrigerator in temperatures of more than 100 F since Wednesday, July 6.

Consequently, I called and emailed customer service at web.other@electrolux.com, one more time, to let them send someone to pick up the refrigerator, return the money plus the 5-year warranty back in my account, as soon as possible. I do not want a replacement or repair any longer. I want it back to wherever they want it, out of my house. On the same line, I noticed a white label on the back of the refrigerator saying "PATENT PENDING". Maybe this explains why this refrigerator is beyond repair, for me at least.

Looking forward for a fair resolution for us, i.e. the return of the new defective refrigerator and my money back. Thank you.

On may 12, 2011, we bought a Frigidaire refrigerator (model # ffhs2611lq, serial # 4a11502582 ) online with a five-year warranty. It was delivered to my home on May 19, 2011 by the Home TV and Appliance store at 310 W. Southern Ave, Mesa, AZ. Tel. (480) 649-1811.

On morning of July 6, 2011, I noticed that melting ice flooded my hard wood floor overnight. I also noticed that the temperature under the refrigerator was stuck at 4 and flashing. I called the store that delivered it and told them to have it picked up and returned. The manager told me that after 30 days of purchase date, it is the manufacturer's responsibility. They also sent a Maytag technician (Phoenix, AZ, 85041 at )602) 252-6030) who came to the house on July 7 (Thur). He said the temperature control was defective and needed to be replaced and that it will have to wait until the following week because they have to order the part from Nevada.

Yesterday, July 13, 2011, the technician came and replaced the control in about 15 minutes. This happened around 9:30 am last night. I dared to open the fridge (we were told that it takes 12 hrs for temperature to adjust so I did not open it earlier) and noticed that nothing has changed. The temperature under the refrigerator was still flashing at 4. I knew something was not right but it was too late to call anyone so I had to wait until this morning to again email/call Frigidaire customer service.

This morning at 6 am, I went to check it again and saw all the melted ice flooded my floor overnight. I have hard wood floor, which lost its finish and became corrugated due to the water that stayed overnight under and around the fridge. I went online and filed another complaint and asked them to please send someone to pick up the refrigerator, return the money plus the five-year warranty back in my account ASAP. I do not want a replacement or repair, I said, as I lost confidence in Frigidaire and my peace of mind. I want it out of my house and my money back in my account. This was pretty much the same message I sent last week and this week to their customer service. In addition to that, our refrigerator has a large label on its back that says patent pending (I just noticed it yesterday during the repair). Is it legal in US to sell appliances or anything when the patent is not approved?

I purchased a Frigidaire Gallery Series side by side refrigerator in 2009 from Aaron's Rent to Own. This is the 3rd refrigerator actually delivered because there were problems with the first two. Aaron's decided to continue to repair this refrigerator until it worked properly. Now, this refrigerator is not cooling properly again. You cannot put warm food into the refrigerator or the temperature goes up to 56 degrees and stays there while the freezer temperature drops to -15. We phoned Aaron's because they keep the appliance under warranty while the appliance is under contract; and then the original warranty begins.

Even with all the prior problems and this extended warranty, Frigidaire says the warranty expired in May and the refrigerator is my problem. There is currently over $1,200 of insulin in this refrigerator. I am a disabled mother of a handicapped child and cannot afford to replace appliances simply because a company refuses to produce a quality product. I bought Frigidaire because years ago, my deceased father believed them to be a good product. I read something somewhere, where a guy referred to Frigidaire as a "throw-away product". He's correct.

On November 28, 2009, I purchased a Frigidaire refrigerator, from PC Richards in Rockville Centre, NY. In January 2010, I noticed a leak. I called Frigidaire and they referred me to their service provider, Wind Services (516.933.7320). On January 30th, Wind Services notified me that the valve was defective, which caused the unit to leak. Wind Services resolved the issue. Two months later, I noticed another leak. I again contacted Frigidaire who referred me once again to Wind Services. The repair person diagnosed the problem as a broken water line within the system. That repair was completed on March 6, 2010.

In September of 2010, another water leak was detected within the unit. Frustrated that this was the third repair within a year, I contacted PC Richard, who sent out an individual to repair the unit. On Tuesday, June 28th, I spoke with a representative from Frigidaire with regards to my ice and water dispenser not working. She confirmed that I had a service contract and gave me an ESA number 008013729 for repairs. On Friday, July 1st, Wind Services came out and repaired a frozen water line, and recommended that I change the water filter.

Now it is July 2011, one month later, and my ceiling is collapsing in the basement, due to the constant water leak. Frigidaire is now stating that I no longer have a service contract, and that they will not assume responsibility for the damage done to my home. After speaking to this representative, I requested for a supervisor and was told I needed to leave my contact information and I would receive a call within 24 hours. I am still waiting on a return call. I am extremely disappointed with the customer service and quality of this product. I sincerely believe that after four service attempts, this product was defective from day one and has caused me a sufficient amount of anguish, financially and mentally. I am asking that Frigidaire refund my money for the unit and compensate me for the current damage caused by this unit. The serial number for the unit is 4A94606511. I can be contacted at . Sincerely, Ann Marie **

I purchased a new Frigidaire refrigerator model FRT1BL4JWD on Tuesday, June 28, 2011. On Saturday, July 2, 2011 (five days later), the freezer was full of ice. It was dripping water and the refrigerator part was 58 degrees. Needless to say, the food was ruined. Lowes will not deliver another until Saturday, July 9. Not only that, but Frigidaire will not compensate for any destroyed food. In the meantime, I am without a refrigerator. Will the replacement be any better?

Four years ago, I bought an all new stainless steel Frigidaire appliances for kitchen-fridge, range, micro hood and dishwasher-freezer fan has needed two replacements-micro hood broke and dishwasher spinning mechanism burned to heating coil. Thank god, I did not go to work that day or the problem would've been a fire because the heating coil remained on and kept burning the plastic. I also have a one year old Frigidaire washer that is also now broken. I'm so disgusted with the lack of quality or concern from frigid are esp. w/ the dishwasher issue. I also must add that ea. of the stainless app's are rusting-and look like they are 20 yrs. Old. I should've kept my Kenmore "white "appliances. At least they lasted many years and i got my money worth.

I purchased a new Frigidaire Refrigerator Model #FRS6LF7JSO on 09/06/09. Incorrect packaged and delivered included the front lower "Toe Plate" as well as 3 door bins (1 lower and 2 upper), and the freezer door hinge cover was missing. It took 3 separate calls to customer service to get the correct items shipped. I kept receiving "close" but incorrect door bins although I gave the correct serial and model numbers to the technician each time I called. The correct door bins that finally arrived almost 3 months after my purchase broke at the "cheeezee" little hooks that attach the bin to the door within 3 months.

Since Electrolux had already shipped new bins 3 times and since they were not receiving enough negative feedback from others to justify an investigation, I was told that they were not responsible for more replacements because I was obviously over loading the bins. I subsequently ordered and paid for 2 upper door bins and 1 lower door bin. Due to the cost (+/- $45.00 each + shipping) we really babied these delicate little things as long as possible. The last one just broke however, it did last almost 11 months.

The copper tubing that transitions the incoming water hose to the ice maker valve dislodged somehow and a slow leak developed behind the refrigerator. By the time the leak was noticed, it had saturated the wood flooring which had to be replaced. My issue with this is the flooring damaged by the water leak was special order and is no longer available. I was unable to "piece" the floor and had to replace flooring in the entire kitchen.

I am currently offering a $5000.00 reward payable to the first individual that shoots me in the head if I ever buy another Electrolux / Frigidaire product of any kind.

Very simply, we purchased 3 Frigidaire appliances (fridge, range, over-the-range microwave) in May-June 2008. We purposefully purchased nicer levels of equipment, so that we would not have additional costs of repair and replacement. We began to have problems with them shortly after the 12-month warranty ran out.

The range is not reparable. It has a design flaw that allows anything that spills down the front of it to go to the inside of the glass door where it cannot be cleaned without bending the metal covering. And the refrigerator has had ice maker issues (and the repairman explained the many design problems with Frigidaire compared with other reputable companies). Along with paying to have that repaired. it has several points where it is rusting in the freezer and refrigerator compartments. One of the drawer glides broke while holding lettuce and a few tomatoes, telling me that they used inferior plastics in building it.

Finally, our microwave's magnetron died after less than three years. A magnetron is $108 plus the cost to have it replaced. We've had $99 microwaves in the last 9 years, and they still keep on running.

Their product lasted about as long as 12 packs of toilet paper in a dysentery ward. All they have ever done or offered to do is write an email of apology to their "valued customer." But they do not value customers longer than it takes to slide the credit card through the card reader. Further, since we began to have these problems, we have had so many people tell us the same thing about Frigidaire, while everyone else says, "I've had my ____________ for 9, 10, 15, 18 years and never had them repaired. Bottom line: do not purchase Frigidaire.

I have Frigidaire/Electrolux Model refrigerator FFUS2613LSO. The unit was purchased at Best Buy on February 20, 2011. It has an extended warranty but was not mentioned at the time of purchase. On April 23, 2011, a burning plastic smelled that permeates the freezer and the fridge side made all food an accessory to the smell. Nobody wants to man and pay for the spoiled food and we ate out of an ice chest for over a week. **** , the customer service in this company made a joke saying that to get around another consumer group, each company voids the other's warranty. We're in America for God's sake and can someone act like it! Buyers beware since no one cares.

I had never purchased a brand new appliance before so, to say the least, I was proud of my new Frigidaire Refrigerator (#FRT17L3FW7) that we paid over $500 for. We have never had much money so this was a major purchase! We decided it would be cheaper than buying used ones every other year because we thought it would last at least ten years! We bought it around 10/09 from Lowe's. It really hasn't had any major problems as I have seen on your site, but now that the warranty of one year is up, the compressor has kicked the bucket. I could have bought 2 to 3 used ones that are a lot cheaper and got more use out of them than I did this one that is only one and a half years old!

On 2/27/11, our fridge stopped working (four years old). I called the extended warranty company and they could not come until 3/2/11. A&E showed up to make repair, said it was the thermostat. They did not check the compressor nor inspect the fridge for other issues. They replaced the thermostat and left without checking the compressor. I still have no fridge. I called back within 45 minutes of him leaving, got the "will have to get in touch with them and send him back". bull. Waiting.

According to complaint websites all over the Internet, the compressor is a serious issue regarding Frigidaire fridges. I have contacted Frigidaire and was told they'd give me a 50% gift card for another fridge.

Four years ago, I purchased a new Frigidaire refrigerator to replace an old Frigidaire unit that was purchased in 1972. The new unit failed the first weekend of 2011. After troubleshooting, it was determined the unit had lost all its Freon. When I contacted Frigidaire they tried to blame me, saying that since I had not purchased their precious extended warranty I was out of luck. I will never purchase another Frigidaire and will tell everyone I know to avoid them like the plague.

My refrigerator stopped working when it was just less than two years old. The leaking filter dryer--Tetrafluoroethane--is carcinogenic. I notified Electrolux and received return correspondence that they would refund the price of the unit. I forwarded all the information they requested including serial number, model number, date of purchase, etc. Then, I received a call from Ms. Laurie ** that she needed the actual serial number label from the unit. I was somewhat suspicious in removing the label so I took a picture of the label in the unit with a current newspaper showing the date. After weeks of correspondence (I've kept copies), I never heard from them again. It would appear that they had no intention of honoring their agreement.

I purchased a Frigidaire refrigerator in Sept 2007 from Sears. I had numerous problems with the product like broken shelving and water dispenser. Due to the fact that I had many issues with the product, I purchased an extended warranty when the manufacturer's was about to expire. Since then, the problems that I have had are enormous. On July 24, 2009, in the wee hours of the morning, the water started to pour out of my family room ceiling, which is located in the basement right below the refrigerator. We had to turn off the main water supply to stop the water fall that was in my basement. The next day, we had a plumber come in to turn off the water supply to the refrigerator. I reported the problem to Sears and they sent out a technician. He explained the problem to me: The copper tubing that went into the water pump was not installed correctly at the manufacturer. The copper tubing and the copper connection were both corroded from the leaking. That had to have been ongoing for a long period of time.

Due to the fact that there was damage to my home, I filed a claim with Sears. They forwarded it to their claims department who determined that the fault was that of the manufacturer. And they forwarded the claim to Crawford and Company that works with Electrolux. This was Sept 20, 2010. I still have a huge hole in my ceiling. The sub flooring in my kitchen is ruined. When I contact Crawford and Company every other day, I get the same answer. Electrolux has not had the time to test the faulty part. How many faulty parts does Electrolux have that it is taking such a long time to make a determination on my behalf? It has been suggested to me that I turn the damage into my homeowners insurance.

In Nov. 2010, I reported another issue to Sears. The interior of the refrigerator has now developed over 2 dozen cracks to the interior wall. I was offered two solutions to this problem: have each of the cracks fixed with epoxy, or live with it. The suggestion from the technician was to live with it, a real sorry answer as far as I was concerned. I now have a broken meat compartment drawer. I will call for replacement. This major appliance is the absolute worst investment that I have ever made. The time that has gone by with no resolve tells me that Electrolux does not care about the customer, only the sale. I am truly disenchanted with a product that I had put my faith and dollars into.

I bought a Frigidaire fridge, model no. glrt83tesf about four years ago. It slowly stopped cooling about August 2010. I called a repair man and he said that the compressor was shot in it. So I called the company and emailed them. Not to my surprise, they told me that it was out of warranty and there was nothing they could do for me. I paid over $600.00 for this piece of junk and from all the complaints that I have been reading, it seems that a lot of other people have had the same problem.

I think the Frigidaire should stand by their products, but I guess they could care less about how their reputation is. I know one thing, I will never buy another product from that company again and I will make sure I tell all my friends and family not to buy from them because they are junk!

Our side-by-side refrigerator was first repaired in October of 2010. As directed by Frigidaire, we had their service tech repair the evaporator fan and paid $230.00 out of our pocket. The very same thing happened approximately 2 weeks later and we contacted Frigidaire, who asked us to send the repair document and they said they would begin a claim. We faxed the paperwork and never heard back from the company. When we contacted them again, they denied that we ever called them or that they received the faxed paperwork. We resubmitted the repair paperwork via email scanning and they finally acknowledged that they got the document. They have not done anything else for us even though they said they would contact a repair tech and have them come and see what could be done with the fridge.

That was 2 weeks ago. We experienced trouble with this company back in 2007, shortly after we purchased all brand new Frigidaire appliances. Our stove, glass top, began turning on. The front left element would glow bright red. The company and the retailer (Jacob Nathan, Napanee) would not believe our claims. We had a recommended service tech check the stove and he disconnected the electrical panel, assuring us that that would fix the problem momentarily. Not so. Again, the front element turned bright red and hot. We were shocked that this was happening and worried that the stove might cause a fire. So we shut down the power breaker and unplugged the unit. We went through continual arguments with both the company and the retailer. With a hint of luck, some management person from the West Coast heard about our problem and immediately directed both the retailer and the company to replace the stove.

Obviously, there were others experiencing this same problem. We settled with a cheaper version of the stove and never asked for any compensation (regarding microwavable foods and other means of feeding our large family). I am very irritated with this company and most recently, I sent an email directly to the company explaining our difficulties with their staff and terrible products. I will never deal with this company again and I hope you can give us some advise as to proceed with our situation.

I purchased a side by side stainless steel Frigidaire Refrigerator five years ago from Lowes. At 3.5 years, the refirgerator failed due to a faulty control board. Not only did we have to replace the spoiled food but the underlying oak flooring was damaged from the water overflowing from the overflow pan. Electrolux did send a new control board but would not cover the labor charges and we had to foot the flooring repair which neither they nor home owners insurance covered. Now at five years, the replaced second control board has failed and the food again has to be thrown out. Electrolux only warranties the control board for 90 days so they will not provide a replacement except at full charge for this part. I will never buy nor recommend an Electrolux/Frigidaire product again.

I purchased a Frigidaire model FRS6HR35KW refrigerator. The first unit was delivered with the mounting studs for the crisper drawers broken. It was returned and a second one delivered. After 3 months, the mounting studs on the second refrigerator had broken, the shelf, the top crisper drawer mounts onto had broken and the plastic liner of the refrigerator started to crack. I contacted Electrolux for warranty service. Their resolution was to replace the mounting studs and shelf and glue a plastic patch over the cracks. When I told them it was not acceptable to glue a patch over the cracks to hide the flaw they threatened to void my warranty.

I now have a $700 refrigerator that cannot be repaired, because of cracks in the non-replaceable liner. I missed a day of work to be home for the repairman. If I get the repairs I need to miss another day of work to be there. If I get the repairs done, the mounting studs for the crisper drawers will just break again. They cannot support the weight of the drawer if it is full of produce.

I bought this refrigerator right after the hurricane that hit Louisiana. I thought the storm was a disaster, but this refrigerator is the disaster! It has rusted in front from condensation, the shelves have broken, the freezer shelves break easily. It has been the worse purchase I've ever made!

I have a year old Refrigerator that I called customer service about because my refrigerator was not cooling properly. After a technician came to my home to check it out, it was not defrosting correctly and the reason it was not defrosting correctly is because someone at the Frigidaire Manufacturing Plant did not connect the wire properly for the defrost.

The technician literally pushed the two pieces of connecting wire together and bam, my fridge started working instantly. I was never charged any part because there was nothing he replaced. I paid $86.00 for a service call, only because Frigidaire was negligent in putting my refrigerator together properly in the first place.

Worst customer service I have ever come in contact with. Did not want to help at all. Ridiculous service. I am reporting Frigidaire to the BBB and letting everyone know about your poor customer service and poor workmanship. I will never buy a Frigidaire again and will let everyone know. I was out $86.00 for nothing!

Doors are rusting and plastic is cracking inside fridge walls. $260 for a new door and no fix for cracked panels inside.

I purchased a Frigidaire refrigerator model FRT21IL4FW7 about a year and a half ago from Lowe's, and have had nothing but problems since. The service tech said there is a filter on the refrigerators that becomes stopped up and refrigerant can't pass through therefore it doesn't cool. I am still waiting for Lowe's to replace the unit. We have spent about a week without a refrigerator so far. I am very disappointed in Lowe's and Frigidaire.

I purchased a new Frigidaire refrigerator less than 5 years ago. After only 14 months, I had to have a new compressor put in the refrigerator. It has stopped working 2 times since then. All three times, I lost all of my food in the refrigerator and freezer. I would not recommend this brand to anyone unless they want to spend lots of money on repairs and replacing food.

I bought a Frigidaire from a PC Richards in May 2008. I was not happy with it from the start, and tried to deal with PC Richards and got nowhere. I should have pursued. In any event, approximately a month after I bought it, the shelves cracked, pieces came off the parts holding the shelves, and the produce drawers couldn't even stay on the runners. Hate to play the single parent card, but I'm a single mother, which means I don't have anyone coming home to help me fix things.

I contacted customer service via email and never got anywhere. A few weeks ago, I had just about had it and I realized that Electrolux had bought Frigidaire and emailed the address that came up (two addresses); web.other@electrolux.com and CustomerServices@electrolux.se. Approximately September 18, 2010 is when I finally got the emails through.

To date, I am still waiting for the correct parts they were to send out. This was after they emailed me the parts manual, me ordering the parts from them and having two shipments of incorrect and/or not sufficient parts (after calling them after the first shipment I was promised the correct parts) and I'm still waiting for the shelf which was supposedly mailed out with that first shipment. I've had it.

I have a Frigidaire refrigerator that is less than 5 years old. The plastic guides on the meat and cheese tray have broken on both sides; also, the plastic shelf that holds the vegetable trays on the bottom is cracked in several places. The plastic in the fridge is too light-weight and doesn't hold up. The model number is FRT17G4BW6. It cost me almost $40.00 to replace the first guide and now I need to order the other one. I can't find a number to order the bottom plastic tray.

Frigidaire refrigerator freezes up about once a month. It is 4 years old and a side-by-side. We unplug it overnight, and it works again the next day. We have been doing this for over a year. I hate living out of an ice chest once a month. We cannot stock our fridge or freezer because it goes out once a month approximately. Don't buy Frigidaire. It is terrible!

I've had a Frigidaire AD-18 for three years now. The fridge has been working just fine. However, the stainless steel panels have recently started developing unsightly rust spots. I tried to remove them using a number of stainless steel polishers, but to no avail. Frigidaire was adamant that rust is not covered under warranty. My advice: think twice about paying a premium price for supposedly stainless steel appliances which rust.

We purchased a Frigidaire refrigerator in August, 2009. It featured stainless steel doors. By June of 2010, the doors were rusting and a service rep confirmed that they were rusting but that rust is not covered by warranty. I have never used any cleaning product except the recommended stainless steel cleaner and when I contacted customer service I was advised that they are aware of the rust problem and are working on new surfaces to avoid rust but that there is no cure and no product available that will prevent future rust. I submitted that it is not "stainless steel," as they represent by the name, and I was told I "had a point," but that I had no recourse. I will certainly never buy another Frigidaire product and I hope others will read this and be informed in advance of the rust issue with Frigidaire's stainless steel products.

I purchased a door shelf for my new Frigidaire refrigerator part which broke in less than a week. Model number is ****. The shelf is a garbage.

I bought a 4.4 cubic feet Frigidaire refrigerator and had it delivered to my home. I found it not running in less than a year which is still under guarantee. The motor is dead. Only light is still on. I called the company. They gave me several numbers to call for repair service. I got one schedule but they requested I had to take my refrigerator to the store to get it fixed. I could not do that. So, I called the Frigidaire again and told them. They asked me to call another service to see if they would come out and repair. I finally got one agreeing upon coming out to fix but he needed account or claim number. I then called the Frigidaire again to obtain it. They this time told me that they don't provide repair service. They will replace it instead. I asked her why I was not told from the beginning and had to go through all these trouble to get a serviceman to agree to come out and then cancel it! As you can imagine, I was very **!

She told me that she would call local Lowe's and have it delivered 48 hours after the last call with Frigidaire. Local Lowe's called me to come to pick up my refrigerator. They told me that they did not have order for home delivery. I called Frigidaire again. This time, I was told by another representative that because of my compact size refrigerator, the company does not cover delivery and I have to pick it up myself! I told her I had my refrigerator delivered when I bought it from Lowe's last year. I did not have any mean or help to be able to do it myself then and I can't do it now either. It was not my intent to buy their defected refrigerator. If only I would had known then that their products were not reliable, I would have gone with plenty other companies who make much better reliable home products.

I insisted on the company must cover for its delivery no matter what size of the refrigerator is. If I had it delivered when I bought it, it needs to be delivered when it's replaced. I was turned away by one after another after another. I kept insisting on talking to the higher up chain of command. Finally, after almost 2 hours on phone with them, they agreed for me to pay delivery fee up front and they will reimburse me later. They all had no comment when I asked them to put themselves in my position, being at the receiving end of their service, if they think this is fair to consumer. I'm still without a refrigerator for a week now since mine was broken.

purchased a Frigidaire 2x2 refrigerator with front door ice maker. Water in the door on 2/10/09 with an extended service contract good til 02/15/13. it has had to have the ice maker serviced on three separate times 12/31/09, 03/16/10 (ordered new solenoid assy & extension-bailarm), replaced 03/23/10. 3rd repair for the same thing was 06/28/10. I have called on 4 occasions speaking to 1. Charles **, 2. Maria ** , 3.Ms. A. then I was referred to the warranty Department.

The noise is so loud that the last technician (Robbie from California Appliance Tech) tape recorded the noise ad the last call I made, Tiffany and Alice said the background noise was too loud. They could not hear me. I told them it was the refrigerator. My last attempt has been to write Better Business Bureau in Macon, Georgia. Today I called the store where I purchased the Lemon and no help from General Mgr Tommy **.

Please Help. I spent good money for a piece of junk. I am out of $500 and still don't have an ice maker or water dispenser. Which means, I will have to purchase another. Who has that type of money these days. Besides it should be the manufacturer's fault. It is a lemon!

I own quite a few Frigidaire appliances. I've owned my Frigidaire side by side refrigerator for six years. It still operates efficiently but the freezer door is rusting from the inside out at the corner of the ice/water dispenser. The freezer door rusted from the inside out. Paint is bubbling with rust. I've read that it's of course out of warranty but you'd expect the rust would be the last thing to happen to your refrigerator. This will be the last Frigidaire I'll buy!

I purchased new Frigidaire gallery series refrigerator. Freezer stopped working. Stove burners come on when not using. Microwave handle broke off. Dishwasher doesn't work properly. Purchased in 2007.

We bought our fridge three weeks ago and it has already conked out. It does not freeze or cool. We lost a lot of food. When I contacted customer service at Frigidaire, I spent nearly an hour just trying to get clarification on how to get reimbursed for our food loss. I was given several different maximum amounts allowed and several different avenues for making the claim, none of which were clearly explained to me. When I asked to speak to a supervisor, I was put on hold for over 20 minutes before being disconnected just as I was being told that the supervisor was coming on the line. I still do not have a clear understanding of if/how Frigidaire will reimburse me for the losses I incurred due to their defective product. Poor quality appliance+poor customer service=loss of my business. I can't believe an American company would act this way.

This is a condensed copy of the email I sent to Chris Polk at Electrolux today 7/19/2010. "We bought our first Frigidaire refrigerator on 6/29/2005. In less then 2 years, the unit started to fail and was running over 50 degrees. After many service appointments which were thankfully covered by an extended warranty we purchased through the retailer. They opted to give us a brand new refrigerator. It's now a few years later, and our extended warranty has expired and the problems have started up again.

Refrigerator number 2 has started leaking underneath the fridge and started making some dreadful noises last night. The noises were so loud it woke us from a sound sleep. The only way we can get it to stop is to shut the entire unit off. We have a couple hundred dollars worth of food packed into coolers (90+ degrees in our area). We have set up a service appointment with the retailer this Thursday (the earliest they had available). However, we're torn on whether we want to even go through with getting the unit repaired. With continued issues with the brand, we're lacking the confidence in the brand's longevity and reliability. This could potentially be a very costly repair since the extended warranty is expired by one month. Furthermore, we're concerned this fridge will just break down again and we'll be out a lot of money and we'll just have to go back to square one."

I'm hoping they can do something for us. I almost want to scrap this fridge and never buy another Frigidaire product again. Oh and I haven't even brought up the issue with our dishwasher yet! That's a hunk of junk too. Poor design, operates but rack system is very shoddy. Already had it repaired twice, once for rack (still broken) and once for the electronic instrument panel.

Purchased a Fridgidaire refrigerator in May 2005 model FRT17G4BW4 for a rental vacation cottage. The refrigerator is used only four months of the year (summer) and unplugged the rest of the year. As of 6/21/2010 it is no longer cooling. Obviously a piece of junk. I do not believe I will waste any money on a service call to tell me the compressor needs to be replaced. Will have to replace appliance with a new one

Purchased Frigidaire side by side refrigerator June 16, 2009 from Lowes. Since May 2010 the filter started leaking and two of the door shelves broke off. Called one of the repair company's listed from Frigidaire. The repairman said the filter was defective but Frigidaire will not replace it. Called another repair company because the leak continued. This repairman said it is not the filter but the filter housing that needs to be replaced. The day he came back to install the housing, noticed some food in the refrigerator had frozen on the second shelve and the light was cutting off and on. He installed the housing and left. Two hours later our refrigerator is leaking so bad we had to call the repair company again.

I bought a new Frigidaire side by side refrigerator on 3/27/2010. The unit was derived on 4/09/2010. So far I have had 3 service calls on 4/16/2010, 4/23/2010 and 4/30/2010. While waiting for the 3rd service call, the refrigerator stopped working. We did not have a refrigerator for a week. My dealer was able to give me a loaner while I fight to get a new one from Frigidaire. Frigidaire refuses to take this back for a new unit.

We purchased our Frigidaire side-by-side refrigerator from Lowe's approximately 3 years ago and have had to replace the water filter at least 5 times. It constantly leaks water if the filter is in place. Now, we are out of warranty and stuck with replacing filters or keeping the filter out and going without the ice and water. The first 2 we replaced within 6 months at $40.00 each. Lowe's has been gracious enough to exchange our filter approximately 2 more times in the past couple of months. They are no longer willing to take responsibility for this which is understood...it is not their issue. The filter starts leaking and water runs all over the top shelf. We will never purchase another Frigidaire appliance.

I bought a beautiful Frigidaire Gallery Series side-by-side refrigerator/freezer in June 2004. After looking around at different brands and models, I chose the Frigidaire due to the fact that it was manufactured by Electrolux--a name I thought at the time was well-respected. Boy, was this purchase a mistake. Several weeks after purchasing it, the store I bought from had to come out and adjust it because it was leaking water and not cooling properly. It's 3 weeks old, mind you.

I should have known this would be an omen. After a number of oddities and minor quirks over the next several years, the refrigerator developed a strange noise. After un-plugging the unit overnight, the noise would go away for several days at a time. I should have known better than to leave this thing alone for a week while I went on vacation.

I returned from vacation to a house that smelled like death warmed over literally. Both the refrigerator and freezer failed during the week I was gone. When I returned, the unit was still running; and (after donning a surgical mask to keep from throwing up) upon checking the temperature inside the unit, I found it sitting at a nice and toasty 93.2 degrees--about 22 degrees warmer than my house! Imagine that!

All this time, I have not owned a refrigerator but an oven in drag! I lost over $600 in food, and I still have not gotten the odor completely out of my house. And now wonder if I ever will!

The day after this disaster unfolded, I contacted Electrolux "customer service" (I use the term loosely.). They really could not have cared less about this situation or the fact that their product failed. But they were kind enough to refer me to a local repair service at my own expense since the 5-year extended warranty I bought from them expired 10 months ago! Needless to say, this is my last Electrolux anything ever.

My refrigerator/s ice maker has been spitting out little slivers of plastic in my ice and the worst part is that you cant see it until the ice melts. I found out about the plastic when I was doing 65 miles per hour down the freeway and almost choked to death on a sliver, after a few test, the plastic has definitely been traced to the ice maker 100% sure. Once you let the ice melt, water is polluted with plastic, plastic consumption for the human body is very hazardous, I know I'm not the only one with this deadly refrigerator problem. I would like to start a Class Action Lawsuit against Frigidaire. Please contact if experiences similar problems.

My home was lost in Hurricane Wilma, and we had to build a new home. The appliances were purchased by the builder, and ended up being Frigidaire appliances purchased at Brandsmart. The appliances were purchased and installed in June of 2007. In that time, the refrigerator has had three service calls, the over the stove microwave has dies once and now the dishwasher door is rusting out. Keep in mind these are supposed to be "stainless steel". The customer service line tells me that there is nothing they can do, as the appliances are out of warranty. These appliances aren't even 3 years old yet. I will never buy a Frigidaire or Electrolux brand again as their customer service is basically non-existent. The door gasket on the refrigerator needed replacement 2 times (they mailed us a gasket to install ourselves). Now the front of the dishwasher is rusting out and looks terrible.

We purchased our Frigidaire Refrigerator (model number FRS26LF7DS7) from Lowe's approximately 3 years ago. I have had to replace the water filter at least 10 times. We called for repair under warranty 2 times, and the receptacle for the filter was replaced. Now we are out of warranty and stuck with replacing filters. The first 3 we replaced within 6 months at $40.00 each. Lowe's has been gracious enough to exchange our filter approximately 10 times in the past couple of months. They are no longer willing to take responsibility for this which is understood. It is not their issue. The filter starts leaking, and water runs all over the top shelf. We will never purchase another Frigidaire appliance and encourage the same every chance we get.

My 3-month-old Frigidaire started blowing hot air and melted all food inside including my milk container and create a horrific odor that even bleach wouldn't eliminate. I called the company and they had me contact a Frigidaire tech who told me the starter switch for the compressor malfunctioned. However, I could never use the fridge again because of the odor. Frigidaire refused to replace the 3-month-old unit and wouldn't let me speak to a manager or supervisor. I requested the president's office and they refused. I've now been 3 weeks without a fridge. Please help.

Feb.22, 2010, when my fridge was about 7 mos. old, the interior light bulb blinked off as I opened the door. No big deal, I thought I'll just change it. What I saw next was unbelievable! The bulb was actually stuck into the ceiling of the refrigerator because it had burned a hole right into the surface. The diameter of the hole is 2" x 2" round and a discolored brownish yellow burned mark is left in the ceiling from this occurrence.

I have pictures of the hole that Frigidaire just wants to patch up. After writing numerous letters to Frigidaire, I finally received the response I was waiting for. It stated that there should have been a protective metal plate installed above the bulb, to prevent it from coming in direct contact with the top of the refrigerator. I went back to the store of purchase and verified this; all of the refrigerators did indeed have the protective plate and/or plastic casing surrounding the bulb. When I studied mine I saw 2, what looked like holes that were not perforated (?) apparently for that missing piece. Frigidaire refuses to accept this as a defect or issue a recall, and just wants to issue a patch kit to hide the hole. This is an Energy Star refrigerator so the energy efficiency has been compromised because of the hole. I have been dealing with Frigidaire for over a month now fighting that this hole was caused by an installation error and warrants a replacement not a repair. Their advice to me was to take the patch job while it was still under warranty. I told them I was not agreeing with their solution. Then I was told they needed 3 reports from 3 different of their certified technicians. These technicians are only able to come on certain days during the week.

This has caused frustration in my trying to schedule days when my spouse has his day off which is bi-weekly. The issue is because of Frigidaire's failure to have had that piece installed, in the first place, is what triggered the aftermath in damages both physically (to the product) and emotionally, because of my frustration over the last month and a half. I am now being told in their most recent letter that I misunderstood the phone call about the 3 technicians. Apparently these technicians needed to have actually "worked" on my appliance 3 different times for the same issue before they would consider a replacement (basically then it would be considered a lemon). I am certain (and the phone call should have been recorded for certainty) that is not what was said. They basically don't want to agree they screwed up. My question is, was it just my refrigerator or is there a whole lot of that same model that has had this same occurrence?

You asked, what happened? The answer, I bought a "Lemon". My one year old Frigidaire has had one thing after another go wrong. I have had repair people coming to my home o numerous occasions. I just want you to know, I will not buy another Frigidaire ever. I need a refrigerator that will work for me and allow me the satisfaction of not having worries any other month, so it's goodbye Frigidaire forever. I hate writing emails like this, but I can not afford spending hundreds of dollars on appliances that simply don't work. Thank you for reading this message. There is no damage. It simply doesn't work properly.

It's not been a year yet since I purchased my Frigidaire, and I have already had to replace the inside door bins three times! These door bins are unbelievably flimsy! It cost $40 every time to replace one of these door bins. Also, the metal reflector fell off, dropped in the drain, and caused the drain to stop up. My advice to anyone reading this: Do not buy a Frigidaire product. They are made cheap, and there is no customer service.

Frigidaire refrigerator model #FRT18PRHWWH caught fire. Thankfully, a planned weekend trip was cancelled and we were at home to catch it before any damage or injury occurred. Smoke damage.

I had originally posted about a compressor on my fridge that went out less than two weeks beyond warranty. I emailed Chris **, who took several days to answer. His answer was it was a 2005 model, it was covered under warranty. It was obvious that he did not read my email as I explained it was 2 weeks out of warranty. I wrote back again telling him it was out of warranty, but I never heard from him again. In the meantime, I called customer service and they offered to pay for the part. Unfortunately, the repair place charged me an additional $50 or so more than the estimate because I didn't buy the part myself. The labor carries a 30 day warranty and the part 90 days.

5 years and a couple of weeks after I purchased my latest Frigidaire appliances, my beloved side-by-side refrigerator started to warm the fresh food side. I called and had an authorized repair company come out, who gave me the bad news that I have a bad compressor. This is the 3rd set of Frigidaire appliances I have purchased, and the first problem I have ever had with one of them. The repair bill will be $457. I am so hoping and praying Frigidaire will help me with the cost of this repair as I cannot afford to replace it now. I will try to update this if I get a favorable outcome from this.

We purchased a Frigidaire refrigerator (model FRS23F4D) short of 5 years ago. The compressor went. It was replaced under warranty. The technician placed all components, and the refrigerator cannot be fixed. They are offering us 30% off of another Electrolux unit. Why would we buy another, when they can't stand behind their product? This is a lemon. The unit has to be thrown out.

My seven-year old Frigidaire side-by-side has its compressor dying. Many have expressed complaints about this defective product but Frigidaire does not care (warranty expired, so you are on your own). When a top-of-the-line fridge has a compressor dying, it means that it was a defective product and the company should stand behind it. I am fighting to get the repair done under warranty but customer service declined. They offered 20% to purchase a new fridge: I am not going to buy another defective product, despite the discount--thanks! What an expensive repair. I hope to find a more reasonable customer service rep.

I bought a Frigidaire side by side on 7/3/ 09. It is almost eight months old now and I have replaced the refrigerator door bins three times so far. The holding piece just breaks off and the items fall to the floor. My spouse said I must be in a hurry. Well, perhaps sometimes but 3x in less than eight months--and all for the same problem? The bins contained anyone's typical bin items: salad dressing, pickles, relish, olives, mayo, marinades and jelly. Thank the Lord I didn't try and put 2 gallon milk containers in them as was suggested by the manufacturer! Also, thank him for my taking out the warranty through Lowe's that my spouse said was only a waste of money because warranties are never used.

Well, so far, I have already paid for my extended four-year warranty by ordering 3 replacement parts. Now, two days ago, I opened the fridge door and the light blinked off. No big deal, I thought. I'll just replace the bulb. What I saw next absolutely put me in shock! The light bulb was stuck into the top of the fridge because it had melted itself through the fiberglass and was imbedded into the roof of the fridge!

When I pried it out, lo and behold, there was a nice fat hole now in the top of my almost eight-month old fridge that cost $1,000! I freaked out and called the repair man. This time, not for parts but for an honest to goodness repair job. After tomorrow, I'll see what he has to say and I'll write back. Oh, one more thing. What happened to the little piece of deflector metal that most manufacturers put above the light bulb to deflect/defer the heat from the bulb? I guess Frigidaire didn't want to spend the $.50 for that little 3"X3" piece of metal.

I bought my refrigerator and washer about 5 years ago and have had to repair many parts on the fridge many times, which were very costly. These products are made so cheap that replacement parts needs to be constantly replaced.

I am completely outraged! My refrigerator is not even eight months old and it doesn't work. American Home Appliance is the worst service company. I have been without a refrigerator for a month now and I have three small children in the house. At least, it's winter time for me to keep my food in coolers on my porch. How awful is that? I can't get anyone to help me. I have this manager, John, telling me that for two days the system has been down and he can't bring my account up. I also have him telling me that he doesn't report to anyone and I've been on hold with him for 20 minutes. He claims he is trying to get in touch with someone from Corporate because all of a sudden I'm stupid now.

He told me on 2/16 to give him 24 hours to work on my account and he would call me. It's now 2/18 and I had to call him. What kind of service is this? My fridge has had the compressor replaced and a hole fixed where the freon comes out. Come on! I need o hear back from someone asap. I'm about to flip out even more. I've tried every approach possible and this is the last one I have. Maybe if I blog and write over and over, someone will hear me. I have children in my house! It's not like this is a dishwasher. I would be able to hand wash my plates. This is a refrigerator. Come on! I understand there are policies but I'm not receiving any help.

Refrigerator had problems from the day we bought it: Door clunking on hinge, water dispenser freezing up, shelves falling inside the freezer, items in the refrigerator going rotten in some areas but freezing in others, extremely loud and struggling motor. Under warranty, a repairman was sent out to install spacers in freezer, changed the freezer door to a new one with an 'insulated' line, changed refrigerator door hinge and said that "Frigidaires are just loud like that" about the motor. These repairs lasted for just a few months until the unit was off of warranty. The water line isn't freezing, but it's warm. Shelves in freezer are still falling/not staying on in their grooves. The door is clunking but not at 70% open, now it is at 25% open (afraid its going to fall off at any time). Food items still rotting and freezing, motor still sounding terrible.

I contacted Frigidaire again and they asked for more information. After giving them the information, they never responded. That was 6 months ago. I have sent several more emails and I'm being ignored. Besides not having a product that works as it should (keeping food fresh and dispensing cool water), the cost of throwing away bad food every week is ridiculous. I fear everyday that I will come home to find the unit to have given out completely and leaked to ruin my hardwood floors. I fear the door will fall off on one of my children. This needs to be addressed before irreparable damage is done.

On September 2005, we purchased a Frigidaire side-by-side refrigerator with ice and water dispensers in the door. Lately, I noticed rust developing below the dispenser opening, under the painted door surface. I called both the 1-800 number shown in the owner's manual and another number given by the overseas customer service person but to no avail. They claim that the problem is not a warrantable issue. I join with others in recommending say not to Frigidaire appliances. I would consider participation in a class action.

The refrigerator broke down within the 1st 2 months of service. I also called about multiple noises the fridge was making. They answered with a page-long list of normal noises. What a croc. The fridge failed before Christmas, and I lost Christmas dinner plus a full fridge of food. They said sorry.

I had to go through Christmas without a fridge and food I had to throw out. I could have overnighted the parts to relieve days without fridge, but they refused. My service tech said it's a matter of time before it happens again. So I'm stuck with a fridge that is a piece of junk, and I'm out almost $2000.

Let me start by saying this is the first time I have ever written a complaint or negative review on any product that I've purchased. On 12/28/09 I woke up to find a puddle of water in the floor in front of my refrigerator. I discovered everything in the freezer was melting/thawing. I had an appliance service technician out to my home on 12/29 and after looking over the refrigerator, he determined there was a freon leak and that it was running out of freon. The refrigerator side is warm now too. He also stated that he thought Frigidaire covered sealed components for up to 5 years. I asked him if there was anything that I had done to have caused this and he stated that it was nothing I could have done to cause the issue and that it was from the manufacturing being of poor quality.

I then contacted Frigidaire and they stated the sealed components were not covered, that they only cover sealed components for the 5 year period for models built in 2005 or prior. I then asked to speak to a supervisor and she stated that I would have to wait for them to call me back and that I would get a call back the next day. I have yet to receive a call back.

At this point we've decided to cut our losses and have purchased a Whirlpool refrigerator. Overall I'm very disappointed with Frigidaire and their unwillingness to stand behind their product. I paid $800 for a refrigerator that only lasted 3 years due to the poor workmanship of Frigidaire. I have sent my written complaint to the company but seriously doubt I will receive a response. How any company can escape responsibility for factory defects and workmanship on any item that they manufacture is beyond me.

Our Frigidaire refrigerator model # FRS26KR4DQ2 (actually made by Electolux Home Products according to product label)was manufactured, and purchased, in August 2004. Three years later we began to notice rust formation beneath the freezer door skin panel under the water dispenser. The rust is continuing to get worse. Other owners of same or similar refrigerators are reporting the same problem. Calls to Frigidaire were fruitless as they do not care that their product is not lasting and declare that the problem is only cosmetic. Cosmetic or not, no one would purchase a refrigerator that needed to be replace in five years.

Frigidaire refuses to accept responsibility for their product, and says the one year warranty has expired. (Imagine that? They knew the doors wouldn't rust out for at least a year, so they don't have to worry about the replacement.) Checking online, I find that I can purchase a replacement door for $258.51 -- but why would I want to buy anything to help the bottom line of this company? I'd rather purchase a competitor's product than extend the life of Frigidaire's poorly manufactured appliances. I hope someone can force Frigidaire or Electolux Home Products to recall and replace the faulty freezer door panels.

Today the freezer quit working. We unload all the food and take to a relative so as not to waste it. I got on a appliance repair web site and was told that it has a bad compressor or freon leak, both expensive repairs! Its four days after Christmas! We will be living out of a ice chest til we can afford a new refrigerator!! And you can be assured it wont be a frigidare!! 16 months old and now just a big black trotline weight!!

Thanks for your help

These are just some of the problems. I will never purchase another Frigidare product, never. They are cheap and customer service or care is nonexistant. This was an expensive mistake. My 21 year old Kenmore refrigerator that this one replaced was still 10 x better, I wish I had it back.

On 11-24-09 we bought a Frigidaire Gallery 26 cu ft side-by-side (LGHS2665KF1) refrigerator at the local Lowe's Home Improvement Center. It was delivered and set-up 11-25-09. Approximately 21 hours later the fridge alarm sounded and the door temperature display indicated code SY CE. The unit was not cooling and inside lighting was off.

The only usable information in the documentation was to call Frigidaire service. This was Thanksgiving Day so we knew our plans for family dinner were in trouble. I called the 800 number and reached a female who spoke perhaps five or ten words of understandable English. She finally provided a number for a repair shop in our part of Iowa, and once dialed I learned the service was closed until the following week.

My wife contacted Lowe's early 11-27-09 (Black Friday) and they agreed to send a replacement fridge within a few hours - and they did! However, this new Frigidaire operated for about 39 hours until the cooling alarm sounded at 3 AM Sunday (11-29-09).

The second refrigerator was also displaying the dreaded SY CE code and cooling and lighting had stopped. I should say (even with first fridge) I cycled power to the unit several times and tried any number of combinations on the door control pad with no success. I also verified the level and frequency of voltage at the outlet were as specified.

I was standing on Lowe's doorstep as they opened at 7 AM Sunday - 11-29-09. I explained the history of the last two Frigidaire units, including loss of food, sleep and sanity. The Lowe's associate guided me to all in-stock fridges and indicated I could choose a higher priced unit at their expense.

I soon settled on a Samsung which listed at $500 higher than the Frigidaire. They delivered the new unit 11-30-09 and it's worked to perfection since then. Yes, I know its only been a week, but in fridge years it feels like so much longer. I'll never buy another Frigidaire product.

I have a stainless steel side by side refrigerator. It quit working in July 2009. I called the local service repair to fix it while I was not at home and they replaced the relay switch and said it was working. The next month it started doing the same thing again. I called them back and they picked up my appliance and took it to their shop to repair it. Once they got it to the shop they said it was working fine. They charged me $138 to tell me it was working fine and brought it back to me.

My refrigerator still does not work. I called a different contractor to look at it and he said the last person that worked on it installed a hard start kit for a quick fix. The compressor needed replacing which they had, but did not and then told me there was nothing wrong with my refrigerator and charged me for it.

I called them back to tell them what the service man said and that I was going to let Fridgidaire know and she said that was fine. I would not purchase anything that had the name Fridgidaire on ever again. I have had the worst expierience with this ordeal. I have a refrigerator that is standing in my kitchen empty. I have to go out to the garage to use an older appliance that happens to be a GE product

This thing was a lemon early on, but after warranties ran out.These made to break appliances are crap and the makers of them know it. Give me one made in the 60's or 70's any day.In the meantime I will use a cooler full of ice untilI can find a good OLD used one.

My fridgerator is rusting on the door. It is directly beneath the water dispenser. I have had this appliance for 4 1/2 years but it was a major upkeep and was hoping to keep for many years. I was told that it was not under warranty and was my fault because of cleaning products. If they saw the appliance they would see that it is a major defect from the company. Company does not feel any responsibility.

My Frigidaire Gallery Series refrigerator model# GLHS268zdb2 has rusting around the ice dispemser on the outer panel of the freezer. The rust is hidden by the black of the finish but there are blotchees of rust the size of a quarter all around where the icemaker fits into the metal door.

We chose a Frigidaire side-by-side model with 22.6 cb feet of space for our new home. We owned it for approximately 6 years before having problems. Really the unit worked great until a month ago. Then the cooling temp starts fluctuating and the ice maker starts going in and out. Tried referring to manual and trouble shooting as best I could with minimal results. Two days ago my wife opens the freezer and everything's thawed. Brought a technician in (not from Frigidaire) and he takes one look at our unit and tells us they only last about 8 years max. This wasn't some kid either, he'd been in the business over 30 years. Our compressor is shot and the tech recommended we buy a new fridge...not from Frigidaire. I think I'll do as he says.

Couldn't really afford to drop $900 dollars on a new side by side unit so we're getting the top freezer model for $550. No ice or water from the door anymore. I know it's not the end of the world but still sucks. Don't buy Frigidaire. A fridge should last a lot longer than 6 years.

We purchased a Frigidaire, Stainless Steel,Profesional Series, Side by Side refrigerator in October of 2005. The ice maker never had worked properly, and in 8/02/09 the Compressor went out without warning...We had it repaired by a local Repair shop, after we paid for a service call. The part was not in stock and had to wait 2 weeks for it to get repaired.

Now, today...6 weeks later, 10/07/09, the water line feeding the water dispenser line (which is routed through the body of the fridge) froze inside the fridge itself. All this as the temperature is set to "Factory Settings". Upon investigating the reason for the water not flowing, I noticed the Freezer Ice was getting shiny and soft. Yep, you guessed it...The MOTOR COMPRESSOR went out AGAIN. Evidently, when the compressor goes out it can super cool the inside (which is why the Water Lne froze within the Frige)and then go out...Nice. Two Motor Compressors within 1.5 months...

What a Piece of Crap! Never, and I mean Never will I ever purchase or recommend that brand ...Electrolux, Frigidaire...to anyone..in fact I am going to go out of my way to tell John Q. Public, NOT to purcahse that brand of appliance under any circumstances!!!! I will keep you informed as to what the Service Tech. says about the motor compressor...

I bought and moved into a brand new built loft style condo in 09/2003 and, it came with all new, very expensive Frigidaire appliances The purchase price included a total of $12,000 just for the stove, dish washer and refrigerator. Within the first 6 months I saw emails passed on by my new neighbor's regarding their refrigerator's going out and needing new compressors. Mine went out in June 2008, 3 months before the warranty was going to expire. I tried contacting the warranty number and all I got was 2 weeks of being routed to South America, Philippines and India with no answer from anyone. I finally got a representative that answered my call in the Philippines to transfer me to a representative located in Dallas Texas. After I plead with her and telling her my whole nightmare with the routed calls she authorized the compressor and all the other parts needed to repair the entire refrigerator. Now it is only 15 months later and the compressor is going out again! I called the repair company that replaced the compressor and other parts last June 08 and I was informed the parts are only under warranty for 30 days. The repair company gave me the 1-800 to contact Frigidaire directly but the only persons they speak to are repair companies. I am at a loss! I just bought $350 worth of groceries and I now know the signs of my refrigerator going out and all I can do now is do a waiting game. Growing up my family only had KENMORE APPLIANCES and they all lasted 18 to 20 years without needing a single repair. DO NOT BUY FRIGIDAIRE, stick with Kenmore the company makes reliable appliances.

I purchased a Refrigidaire refrigerator on 11/24/07 and have had to request 2 repairs as the product has been faulty since delivery. The door is not aligned, the bottom of the refrigerator does not maintain proprer ccoling temperature, and the freezer over frost and freezer burns the food.

I have a frigidaire ( large paper weight) refrigerator that is under 3 years old and after having a repair man come out and charge me $60.00 to tell me it is not worth fixing I started calling frigidaire's 800 number which directs you to hang up and call a different number.I called the other number and after several minutes I was connected to someone in the phillipines...needless to say she had a very heavy accent and I had to ask her to repeat herself on more then one occasion.I told her my problem and she basically told me I was SOL since my $1200.00 fridge only comes with a 1 year warranty.I called the company at the urging of the repair man since he said he was under the impression that the sealed system and compressor comes with a 5 year warranty.I did not call them from the start since my owners manual says 1 year warranty but figured what the heck I will give it a try.So anyway after speaking to the agent she tells me the bad news and that there is nothing else she can do for me.At this moment I started to complain a little more and protest at what am i supposed to do with this very large expensive Frigidaire paper weight.Low and behold all of a sudden she tells me well there is something I can do for you...she then tells me she can authorize the payment of the parts required to repair the fridge if i apy for the labor....well how very generous of the large company to stand behind their crappy products...we all know that the parts are always cheaper then labor.

Anyway at this point i started researching Frigidaire on the internet and oh boy did I find a whole lot of displeased customers who would never buy a Frigidaire product ever again.I came across this web site and Chris Polks name was given as a contact for issues of this nature so I have emailed him on 2 seperate occasions and have not heard a peep...So I guess they have now stopped that avenue as well for any kind of customer satisfaction..So here I am sending this report which will be the first of many more to come to gethe word out DO NOT BUY FRIGIDAIRE PRODUCTS AS THEY ARE INFERIOR AND THE COMPANY DOES NOT STAND BEHIND THEIR PRODUCTS...as my repair man said "these days Frigidaire products are throw away" well I dont know anyone that can or is willing to pay $1200.00 for anything and throw it away in less then 3 years..I guess i have learned an expensive leason and am very concerned as all my other kitchen applinces are frigidaire.....

I purchased a stainlees steal refrigerator on May 2007 brand name is Frigidaire, I did not purchase a warranty but I didn't think the refrigerator will go out this soon. I had a 10 year old clunker refrigerator that was still running I had gotten rid of it just to upgrade but now I regret upgrading it. The compressor had went out on this refrigerator, Frigidaire offer to pay for the parts one time only and all I would have to pay for is the diagnostic test.

Well Central repair came out twice to try and fix it but for some reason they can't, causing me to take off work to be home while the repair man comes, It's going on 3weeks now which is very inconvenient at this time especially when you have small children and loosing work hours. I have an ice cooler but buying ice everyday could be exspensive.

I asked Frigidaire could I get a new refrigerator they said they could only give me 50% off. But I feel they should at least give me a new refrigerator because a 2 year old refrigerator should not have went out this soon, I feel that this is bad business on Lowe's behalf and Frigidaire's behalf. Lost of food wages and time.

In February I broke another handle and this time it cracked the plastic around the door. I called the Brick again and warranty was up as it was a year old and I didnt have extended warranty so they refused to replace or fix it. This was a $600.00 microwave that falling apart after 6 months.

I purchased a compact top mount refrigerator model FRT124FWO from Appliance Depot in Milton, in Sept 07, the fridge stopped cooling by nov/early dec 07...it took the service Tech's from T&G appliances 3 mos to get the parts, the fridge died again by oct 2008 of course nothing is covered(inside the freezor is icing up). it was fixed again under good will, now sept 09 it is broken again, the service guys are not even coming out as they know what is wrong, i am to get parts but I have to pay labor...hmm product defect...I have decide I am going to small claims court once its fixed, there is no way anything fixed should fail again, either the service is bad, the parts are bad or the fridge is a dud.

My boyfriend and I moved into a brand new condo June 2008. We bought an old house and completely gutted it. So we bought all brand new Frigidaire appliances for the condo. Our fridge is a complete piece of junk. It started not working about a two months ago in July. I called the company and they referred us to a service company. The service company took over a week to come and fix the fridge. The repairman told us that he was sorry but his business has been busy. Many of the Frigidaire fridges were having the same problem so his company was busy doing the same repair.

After only one month the fridge is not working AGAIN. I called the company again and they said it was not longer covered and basically tough luck. The only thing they offered was a rebate for 30% off a new product. Why the hell would I want to buy another one of their products? The company and I are at a standstill. I am causing as much hell as I possibly can though. I am not letting this go. It is outrageous to have a fridge that only works for a little over a year.

I purchased a 23 cubic foot side by sider refrigerator from Warehouse Discount Center near my home. Within 40 days of purchasing the unit it began to make a loud buzz. I recontacted the place of purchase but was told by the sales manager that they would do nothing about it. If not returned within 3 days, they don't care. I was told to contact Frigidaire.

I called the Frigidaire 800 number and was referred via IVR (no real person) to a local service provider. I called them and they sent a technician out. The technician arrived, shirt unbuttoned down to his belly, and immediately removed the shelves in the freezer. He removed a panel and replaced the "evaporator fan". Replaced the panel and left. 20 minutes later the unit stopped working. We immediately called the firm and was told they were closed for the weekend. Despite my urgent voicemails left, no one returned my call until the following Tuesday after Labor Day.

By this time we had gone back through the process of calling the Frigidaire service number and getting the number for another local service firm. We called Alan and Sons of Van Nuys, California. They sent a technician out on Wedneday. This technician took the same panel off and indicated a wire was not connected. He replaced the panel, waited 20 minutes for the electronics to reset and declared it fixed.

20 minutes after leaving the unit stopped working again. It remains unfixed despite my calling Frididaire directly, calling back to the second service provider and being told that they must wait for Fridaire to approve the parts they need. Interestingly, if I had not recontacted the second service provider, they would have recorded their service call as completed, unit fixed and forgotten about it! Not so.

When I called the Frigidaire customer service number, I got a total run around. I was told that they would not replace the unit, despite having two separate companies come out and try to fix it and was even told that they would continue to send out technicians for as long as it would take! Absolutely no sensativity or appreciation for the fact that the unit was less than 60 days old and now was forcing me to avoid food spoilage due to their inability to provide a quality product and quality service!

As of this note, the unit is still out and has been now since 9/2; nine days and counting. I have been told by the Alan and Sons Appliance that the earliest they can estimate the unit MAY be back in service is 9/18/09 and that is only IF they receive the parts from Figidaire by early next week.

I bought my Frigidair gallery refrigerator from Bernies in Newington, CT. in 05, As we purchased it we also purchased the extended warranty. The Salesman from Bernies told us everything will be covered by this contract. meaning shelving, draws he told us bumper to bumper. Well After purchasing it the thermostat went we kept getting sour milk within a day of purchase.

Then I called about the bottom draws and shelf it was cracked. The gentalman came out and looked at it and told me it's not covered because it's not a function of the fridge. It's cosmetic. Well while he was here i also mentioned that the fridge was running hard and long, There was and still is a gap on the freezer part where the door closes, He said it needed to be leveled didnt' even look at it at all.

When my husband got home we check and the fridge is perfectly level, so now i have tape running across the top of the seal. I called again and never heard from them again. Well now it's 4 yrs old and every shelf is cracked can't use the bottom draws or shelf cause the shelf is in pieces, I mean what are you only suppose to put 1 jar of mayo on a shelf.

i have to mention on this modle of fridge GD-21 the handles to open the doors, I have hit my head on the points of the handles like 6 time and 2 time drew blood, the design is awful. This is our second frigidair fridge and no no more will i buy this brand again, they seem to last 4 yrs then you have to get a new one even though you still have the service contract on it. our bill rose like 80.00 since we got it.

The service company came out and confirmed that the compressor had indeed failed and quoted be a labor cost of $318 for the installation. I was frankly shocked at the amount and was also told they would need to order the compressor and it would probably be a week before they could make repairs. I also had to throw away all the contents of the refrigerator and freezer which was very costly to replace. Lastly I had to stay home from work for the service call, which was a major inconvenience.

I e-mailed Frigidaire customer service and asked if they would help on the installation labor based on the age of the refrigerator, the lost groceries and missing work, unfortunately they refused.

I also found out the replacement compressor is only warranted for 90 days and the labor for 30, sounds like I could be in for more trouble.

This will absolutely be my last Frigidaire refrigerator.

Model: PLHT219SCB9

it is only 5 years old and out of warrenty. Be responsible to the product you sell.

When I called Frigidaire, they are giving me a 30% rebate of my original purchase price if I buy another Frigidaire by August. I tried to explain that I won't be back in FL until October. No one seemed surprized that my freezer caught fire and no one offered to even look at it to see if there was a manufacturers' defect.

The door surface (paint/coating) is bubbling. Model FRS26F5A

The service tech told me that this is a very common problem - not covered.

all stating the exact same issue.

I hope everyone will make a formal complaint to their state consumer affairs agency, their state attorney general, and to Frigidaire HQ.

This bad design is not new - Frigidaire should be held responsible for it.

I decided I should contact Mr. P before filing a complaint because obviously I had not tried everything. Mr. P responded to my email immediately and offered me a couple of different solutions. I opted to have my refrigerator repaired and it is working as good as new. He took care of everything for me, all I had to do was schedule an appointment with one of their authorized dealers. I couldnt be happier with the service and the solution.

I just ended a call with someone at corporate, who may have apologized profusely, but didn't resolve my problem in the end.

So, fast forward to a few minutes ago, when I spoke with this customer service representative. She advised me the reason my check was a couple of dollars short was because they only reimburse actual rental charges, not taxes. My position is, that should not make a difference because I spent real money that went to a real rental company for its services that I needed while Frigidaire's own unit stopped working, therefore putting me in a bind.

This person at corporate further advised me the reason my check was a couple of dollars short was because they only reimburse actual rental charges, not taxes, because taxes are what each individual state charges and therefore not fees that rental companies actually pocket. And, all of this was AFTER I had been told by a previous representative my rental allowance would be almost double than what I ended up spending even after taxes were tacked on.

The couple of dollars in taxes won't break me, obviously, but it's the situation as a whole, from the reps who had difficulty understanding English to the fact that the new refrigerator broke down in the first place.

I advised the lady at corporate I would not be purchasing another Frigidaire in the future and did not appreciate receiving the poor customer service. Again, she apologized and said she would make a notation to better train their phone reps about making the reimbursement policy clearer to consumers. But, as for full reimbursement, no dice.

I am curious. Is their position concerning not reimbursing customers for taxes that they've paid (such as in my case) even legal?

We have a Frigidaire side by side and have only had it for 4 years. The ice maker chooses when it will work and when it will not work. We have lost food twice already from it not staying cold. First it was the circuit board going and waiting on repair person now, but I'm guessing compressor or freon leak since it just will not stay cold. I will never buy this brand again.

We have had our Frigidaire Refrigerator about 5 years. So far, we have had a problem with the gaskets pulling off the doors and we have not been able to re-set them so that they stay in place. We have also had to replace the water filter housing/assembly twice (YEP, 2 TIMES!) because it has cracked. (It is made of PLASTIC!) In my opinion there are serious design flaws in this Refrigerator. (Model FRS26R4CW0) The freezer air blows down on the water filter and causes it to crack. Moving the filter or placing it inside a guard or deflector would stop this costly repair altogether. The last quote for this repair was well over $300.

Mr. P, the escalation specialist never responded to my e-mail. The toll-free telephone number on the warranty/instruction manual is a joke. Instead of "most questions can be answered . . . " should read NO questions will be answered. Instead referred to a long distance number with a no-CSR who put me on hold while she called the repair man to confirm my story. My refrigerator is only 20 months old and we're already having freon problems! Ofcourse no warranty coverage, and ofcourse, I didn't buy the extended warranty.

I purchase a frigidaire single door refrigerator from Appliance Smart in Feburary 2007 for $900.00. Due to renovations the unit wasn't delievered for a year. The refrigerator quit cooling after six months due to a coolant leak. We called a frigidaire rep who replace the coolant and charged $100.00. The refrigerator worked for six days and quit cooling again. We are now told it will cost $400.00 to fix the leak. We have had other refrigerators that lasted for 20 years. This piece of junk's warranty went out while it was still in the box in Appliance Smart's warehouse.

My wife and I purchased this Frigidaire Refreg. in 1999. The Model No. MRT18GRGWO Manufactured 01-98. We just finished having a wood floor installed in our kitchen and started to move the above item into place, much to our dismay it scratched the floor leaving 6.5-inch long deep scratch about 3.25-inches wide in our new floor. After saying a few choice words we had our grandson tilt the thing backwards just enough for me to remove the offending item. I was the front wheels. Upon inspection we found that both of the bolts were bent that was holding the wheels. They were much too thin to hold the weight of the refg. much less the weight of the food inside.

Also I inspected the compressor, it was holding the drip tray on top of it which was full and about to spill over which would have dripped onto the wiring plug which I checked with an electrican and he informed me that in his oppinion it would have caused a fire. Since I am very handicaped and have to use an electric chair to get around if it had started a fire I do not think I could have made it to safety.

My advice to you is check and double check the way your products are made for safety and replace any bolts that you should know are much to thin to hald any weight.

By the way it is now going to cost me about $4,000.00 to remove and replace my new flooring just to get rid of the scratch product caused. If it was still under warinty I would have [Frigidaire] in court for the cost to replace my flooring plus building a faulty product as well as a fire hazard.

I bought this side by side fridge FRIGIDAIRE MODEL#FRS26KR4ABO from Sears...I have experienced problems with the ice maker. Now I have just notice that under the plastic part on the freezer door where you get your ice etc. The paint is bubbling. This company have other brand names and I am avoiding them all in the future.

My 5 yr. old side by side freezer door is also rusting and paint bubbling around the ice tray. I have read several other complaints about this happening to others.

I do not have a complaint about the business, but about Fridigaire Refrig that was purchased new approx. 2 years ago, less than a year after purchase Rombergers had to replace compressor and now less than a year later refrig. went out again- I do believe a large purchase such as a refrig. should last longer than that -as we cannot afford to purchase another as we are on a limited income, husband became disabled last year- also both times we lost a lot of food.

We had a new home built and the house was furnished with Fridigaire appliances. We have been in the house for 3 1/2 years and have had a problem with our refrigerator ice maker and had that replaced 2 times in the first year. Now we are seeing rust starting under the ice and water dispenser on the door. I called Fridigaire and they told me it was not under warranty because we did not get the extended warranty for it.

I inquired if there was a recall on the problem and they told me they didn't know of any but I would have to have a service repairman come and tell me what I needed. I know the whole door has to be replaced and you can't get just the front panel. We did not get the extended warranty after the second year because I thought that it should last at least 20 years. In January we had the relay replaced after it blew out and the house filled with smoke. I am not happy with Fridigaire at all and would like to know if there is any help out there for this issue.

On May 29,09 my 9 yr old frigidaire freezer temperature alarm went off. I noticed my popsicles were thawed. I figured it was time to replace with an energy efficient so I went to Lowes and purchased a Frigidaire upright frezer model # LFFH21F7HWC and had it delivered the same day and they took my old freezer that was at least working. I was told after 4 hours it would be cold enough to transfer my food into it.

Well The internal temp was at 88 degrees when it was pluged in and after 6 hours it was the same. When I opened the freezer door all that was in there was hot air. After reading some complaints about Frigidaire/Electrolux I see people have been having problems with the compressors or fans. This model never even got cool. Unfortunately I had put my freezer contents into coolers thinking it would be in them like 4 hours while the freezer cooled down. Well it never did.

I went back to Lowes and yes they will replace it but I have to wait until tomorrow for a new one. The manager told me to use coolers for my freezer contents. There is no way all my food will stay frozen until they deliver another one. It seems like there are an awful lot of complaints about there freezers and refrigerators. I had the same size freezer so I must have way over the $700.00 in food that is going to spoil. I sure would not replace it with another frigidaire but I know I can not get one delivered by anyone else. My freezer food can not stay in coolers any longer.

Spoke to Lowe's of Lancaster. Manager Josh. He said for me to use coolers for my frozen food. They would not be able to redeliver me a working unit until tomarrow like 18 hours later. They use 3 rd party to deliver and stated no one at the store could deliver me one when all this happened. I am very disappointed with Lowe's and with what I have read about frigidaire. I'm sorry I gopt rid of my old working freezer.

Last year I purchased all new Frigidaire appliances for the kitchen in the house I am remodelling. This week I instsalled the brand new, out-of-the-box dishwasher. Upon running the first load I was gifted with a soaking wet, just completed natural slate tile floor. This is the worst. Their 1-800 # is useless. I'm weary of risking the safety of my family by finishing the installation of the rest of this junk brands' products. Enough is enough.

A couple years ago, I purchased a Frigidaire Side by Side, Model # ED54HAXNBOO, for about 1300. When the refrigerator was about 9 months old, I noticed a horizontal fissure crack along the inside wall. I removed everything from the inside and found three more places where there were cracks. I phoned Whirlpool and they told me that would NOT be covered under the warranty since it was not mechanical. The thing was not even paid for and it was damaged on the inside. I called, argued and wrote letters for 4 months.

I called Best Buy, who I bought the unit from and they would do nothing about it since I did not buy an "extended warranty" (another rip off) Whirlpool sent out a service man who put some pasty, dry wall looking stuff on it and told me that was their usual way of handling the problem, apparently this has happened before to others. Of course I wanted a replacement unit but that not going to happen with Whirlpool, I went around and around with them, finally threatening legal action but they totally ignored me.

Now the areas that were patched are yellow and cracking. It is totally unappetizing to open a refrigerator and see cracking yellow walls. I could never even sell this, who would buy it? In addition, food on in the two lower bins freezes from ice that forms on the inside of the walls, I have thrown away plenty of food and now only use that area for items that won't be ruined by icing. JUNK. Whirlpool would have to pay me to buy anything from them.

We purchased a side-by-side Electrolux refrigerator in 2006 from Star Appliance in Marion, Iowa. The compressor went bad and the appliance store grudgingly replaced it. 2 years later, the replacement compressor has gone bad. Model #PLHS67EESB4. It was manufactured in 2005. The appliance store no longer services them, particularly if it is a compressor problem. Were all the refrigerators defective in that year?

Every time this happens we lose all the food in the refrigerator and will probably have to buy a new refrigerator to replace it. I'm not buying this brand again. We will purchase from a different appliance store as well.

I was looking on the website for the frigdaire icebox and notice how many people that have my same complaint. The door under the ice and water dispenser is rusting out, which is clearly due to a design flaw. My icebox is four years old and I noticed that the finish has began to bubble. and peel. This box is just a few years old.

I bought a Frigidare refrigirator in May 2005. The ice machine broke in June 2008 and flooded our house, including a until on the first floor (we are located on the second floor) and the basement. The damage caused was over $50,000. Since July of 2008, I have been trying to get Frigidare to replace the refrigirator. Finally, in November 2008 I got in touch with a human being who said I would get reimbursed 60% of the equal or lesser value of the refrigirator.

I went out and bought a new refrigirator (same model). I sent all of the requested paperwork to Frigidare on December 13, 2008. Called them in 2 weeks, and was informed that the check for $500 was going to be sent out. I disputed the amount since the cost of the refrigirator was $2100. I never received the check. I called them back in begining of February 2009 to check on status of my check, and was informed that they need to investigate this and someone will get back to me shortly.

It is now February 25, 2008, and I still have no answer. I just called them and have been on hold for 25 minutes after which an individual told me that a supervisor is not available to answer my call. I have been paying interest on my credit card for the full purchase of the appliance, in addition to all emotional distress everytime I have to call them.

I wrote in September 2008 about a Frigidaire refrigerator I bought that lasted less than 2 years (compressor). Now the Frigidaire cook-top that I had bought just before that is acting up. It was not expensive (we are moving soon), I bought a black electric cook top. It looks terrible, the metal under the burners has not aged well. Almost daily, I spray a little kitchen cleaner spray across the top and wipe it clean with a dishcloth. Imagine my astonishment when today, as I wiped the top right hand corner of it, I got a huge spark and my dishrag was scorched! So now I have to replace it and it is approximately 3 years old. In future, I will by better brands but this is a safety issue and should not be allowed!

I bought a Frigidaire refrigerator in 2005 as an update to my older model. The new refrigerator seems to be a lemon. The ice cube maker started working incorrectly, then the water in the door started squirting out without the lever being depressed. Had the unit replaced, the ice cube maker stopped working correctly within approx 60 days. The bins in the freezer fall out of place every time I use them. Tonight the water dispenser broke when the lever was depressed. The temperature gauge in the freezer gives inaccurate readings.

I have spent several hundred dollars replacing the door unit, and now will have to do the same again. Who knows how long it will last this time. The company who did the work said the bins falling out are a problem, but didn't know how to fix.

This refrigerator is only a few years old. Really disappointing.

When I first purchased my refrigerator three years ago,I had go through the drama with the department store about replacing a brand new refrigerator that was not working.(not even a week old).Three years later with a with a refrigerator that was replaced by the first one, on 12/16/08 my refrigerator went out again because the Relay went bad according to the technician authorized by Frigidare/Electrolux. After the relay was replaced, my refrigerator worked fine for five weeks and went down again. I called the technician out again and this time I was told it was the compressor was bad.I've called Frigidaire/Electrolux back several times and I'm not getting any response;just the run around.I've called three local authorized technicians in this area and all three can't replaced the compressor.I've notified Frigidaire/Electrolux Co. of this matter and still not getting any response.

Lose of food on both occasions.Loss of expensenses form having to buy fast food or dining at restaurants.

Not bad but how ever he never got the ice machine working and now the Frigidare is not working at all. The fan is not coming on and its not cooling at all. My food has melted in the freezer. My bigest fear is now I have to go out and purchase a new refrigerator and this one should have lasted for at least 20 years or more. This is not right. Lowes should be held responsibly for buying these lemons and selling them to people like me who don't have that kind of money to be buying a new refrigerator ever 4 years.

My husband and I bought a Frigidaire frigidaire. We bought it in 2005. We also bought a dishwasher and range. In the past 2 years we have had bad luck with them. The range is leaking moisture out of the top when you turn the oven on. I have to put a paper towel on the left back eye to catch the drips so that means I can't cook nothing on the back eye to prevent a FIRE.

The oven element went ou t(which is covered in the 2-5 year warranty book) and the Frigidaire company wanted a repairman to come out to charge me $75.00 plus $30.00 labor to install a $43.00 element. Commom sense would say to purchase the $43.00 element and screw the repairman.

Last week (1-23) our ice maker stopped producing ice. We can't get anyone on the phone to pick up at the company to help us. They are gonna tell us the same thing. Repairman comes out $75.00 trip fee plus labor and plus parts. I want my ice maker to work. I have to run the dishwasher 2 times sometimes to get the dishes clean. I do rinse/wash them before I put them in there. If I knew then what I know now, I would have not purchased them at all.

I had an appliance allowance when we built the house and that is how we spent $5000.00 at Lowes for these pieces of crap. Lowes can't help me and Frigidaire Company could care less. When you spend this kind of money you expect a few dollars in repairs but not within a 3 year period. These products should last 10-15 years. So at this point, I will have to resort back to ice trays and limit my oven use.

Washing dishes? My hand will ache washing them by hand- that is why I bought a dishwasher. Who can help me get my problems solved without getting into debt? If I knew who owned this company, I would take these pieces and drop them on his/her front lawn.

We got lemons. Why is it that no one stands behind their products any more. Can someone tell me how to fix my ice maker? This is my main concern- although I have many issues. Wished I knew how to get a refund for ALL my products. I will tell everyone I know not to buy Frigidaire. Even the guy at Lowes told me he would not purchase this brand? What is up with that? Please call me - I am in a jam.

Bought four years ago. The model number is frs26lf8w1. After having for two years the freezer door started to rust around the ice and water dispenser. Called the company many times and they told me that it was considered a cosmetic problem. It is not, it is a defect around the the plastic insert for the water and ice. The paint has popped off because it has rusted so bad. I paid 1,200 for this appliance and it started rusting after owning it for two years. It is very embarrasing to have in a new home.

We built a new home four years ago and all new appliances. Now the refridgerator looks horrible and I am very embarrassed and disappointed. That was a lot of money to spend on an appliance that rusted in two years.

purchased our side by side 1-20-05 worked great until just before Thanksgiving started to make a strange noise then everything in the freezer defrosted called Sears and due to the weather they cancelled several appointments finally on December 30th a tech told me our compressor failed and he will order a new one and return on 01-09-09.Well I am still with out a refrigerator and the part has been back ordered with no ETA. I called Electrolux and was offerd 50% rebate on new fridg what a joke why would I buy another crappy porduct and buy the way my extended warranty with sears ran out in Feb. I am still with out a fridg anad have no idea what I will do I will be contacting local media and atty general this has to stop

Over the past 2 years, I've had multiple service calls against the same refrigerator, which is under extended warranty. Each time Frigidaire replace a different part, and it always ends up failing again. It is only a $450 refrigerator, and they have to-date spent at least 3 times that trying to fix it.

The latest service call was on 12/11/2008, and the tech that looked at it told me it was going to cost more to repair it than the unit was worth, and that he was going to call Frigidaire to get it declared non-repairable.

When he contacted Frigidaire, the technicians he spoke to on the phone would not declare it non-repairable, and told him they want to try to replace yet more parts on the unit. The parts they put on order cost more than the unit itself, plus if you factor labor costs in, once again they are spending more to fix the unit that it's worth. It has become a waste of time and effort - when I called their consumer line, they will not budge on trying to repair it yet again, and will not replace it.

They have a very unhappy customer, and are spending more money to attempt to fix something than it would cost to replace it. They need to do the right thing and replace it - this SHOULD BE a no-brainer.

MODEL NUMBER: FRT17G4BW6

We have had to throw out all the food in the refrigerator and freezer multiple times. I have had to take multiple days off of work to meet repairmen, who are never on time and it ends up taking an entire day.

Bought a Frigidaire back in 2002 from Lowes. One year later, ice dispenser broke. Had to purchase part, and replace myself!. Three years later, freezer, and fridge stopped cooling. What a piece of junk. A complete waste of money. Going for a Maytag.

Lost Food in the amount of $450.00, and had to purchase parts in the amount of $125.00, not counting the endless hours of time spent with Frigidaire and my own time.

We purchased a Frigidaire/Electrolux Side-by-Side Refrigerator (Model #FRS26BH6CS1) for $1,500 in July of 2003. we have had some somewhat minor problems with it over the 5 years we have owned it...shelves falling apart, water leaking from behind the water dispenser, etc. However, the other day the freezer stopped working, the refrigerator was warm, except for the fruit/vegetable drawers...everything froze. Of course, our warranty ran out in July. We expected it to last more than 5 years.

I sent an email to Electrolux/Frigidaire explaining what had happened. After 3 days, they replied by telling me what the warranty was even though I had very clearly stated in my email that the warranty had expired. Bottom line...they don't care. They got our $1,500 and that's good enough for them. Of course they'll never get another of our hard earned dollars.

We decided we wanted a larger, stainless steel side-by-side with automatic ice and water dispenser. That's when we bought the $1,500 Frigidaire/Electrolux piece of trash. WOW! DO NOT SPEND YOUR HARD EARNED MONEY ON FRIGIDAIRE/ELECTROLUX!

Aside from having to replace the refrigerator, threw away several hundred dollars worth of food, the mess associated with it...water all over the floor. The reality of the state of big business in this country...very discouraging.

I have read other's complaints about the Fridgidaire side by side that is rusting below the in the door water and ice dispenser. The same thing has happened to us. Our refridgerator is only 4 years old. Can a class action suite be filed against this company. They clearly have faulty design. We save our money to buy a major appliance and do not expect it to rust in 4 years. We certainly cannot afford an attorney to fight this. I have tried to work with both Electrolux and Sears adn neither company will do anything about it.

Yesterday 10/29/2008 a Sears technician charged me $245.74 to change the ice and water filter unit because it was cracked. This unit was replaced on May 20, 2008 and Sears charged me $ 245.74 for the part and service. Apparently, this part has a problem because is breaking in an average of every 4 months and this does not make sense. the part has only 90 days guarantee, so if the part does not break in 90 days the consumer has to cover all the expenses. The company should reimburs me the total amount paid to Sears and refer this problem to the production line because is obvious that the part has a defect.

Economic damage is created by the defect of this part. Sears and frigidaire are the beneficiaries of the money that I have to pay every four months to fix this proble. Defenetly this is not fair and I demand my money back.

I will never allow another Frigidaire or Electrolux appliance in my home again and I will pass this experience on to my college business students as an example of poor quality control and terrible customer service.

I purchased a frigidaire refrigerator about two years ago at which time I purchased a 4 year extended warranty as well. When my refrigerator broke down for the 3rd time the service company under warrenty said the fridge was unrepairable and that I needed to seek a new fridge. Ge the warrenty company told me that Frididaire was responsible since the fridge was so new. I called Frigidaire's customer service on October 16th to order a replacement for my refridgerator. At this time I was offered a rebate of 30% to go towards the purchase of a new refrigerator. This was unacceptable so then I was told that they needed to submit this to the replacement department and get a copy of the invoice from my service company which would take 48 hrs.

I called back Monday October 20th., where I was told that they did not have any of my information in the system. After giving the information again I was hung up on not to receive a return phone call. I then called back and spoke with Aurora a supervisor who assured me that she would take care of my case personally and give me a call back within 48 hrs to help me further. Each person I spoke to said that they requested a copy of the invoice from my service company. Sadly I did not hear back from her. I then called back October 23rd and again was told that they would have to request an invoice from my service company and I would hear back in 48 hrs. At this I refused and asked to speak to a manager where she told me that she could help me and insisted that Frigidaire was not responsible for replacing my fridge. After my insistence she hung up on me. When I called back frigidaire was closed.

Today is October 24th and I called once again and spoke with Mary who said they had not received my invoice and it would be 48 hrs. I requested to speak to a manager and got Lawrence. Lawrence called my service company and said it would be 48 hrs. When I insisted he call the replacement department to make sure that the invoice had arrived he told me that he was not able to do that because they did not have contact. I then requested to speak to someone higher up. When Lawrence came back on the phone he said that he had spoke with Shaleisa from the corporate office and she had told him to call my service company once again and get the invoice faxed directly to her so she can put it into the system herself. I asked him for the fax number so I could fax the invoice directly myself in which I was denied. I asked if someone would be calling me to let me know if they had received the invoice and Lawrence responded I would need to call back. I am still waiting.

I have 4 children and a husband and Im sure you understand that times are tough right now. I have been without a refrigerator for two weeks now from the time of the third break down to now. It is causing us to have to eat out every night because our cooler only holds so much. Frigidaire said they would only reimburse me $60 for a rental refrigerator and $50 for groceries. I'm sure that I will never get either and $50 in groceries for a family of four basically serves breakfast for maybe two days.

Frigidaire side by side refrigerator, we've had it only a year and a few months. Last night my husband was having trouble sleeping and moved to the couch. Thank God he did because, after a little while, he heard a strange noise. He got up and looked at the fridge to find fire blowing out of the bottom of it. He unplugged it and the fire stopped. The house was filled with burning-plastic-smoke, lovely smell. Turns out the overload relay blew out.

The repairman replaced it and said it was a freaky thing, never seen anything like that in his 40 years as a repairman. Shouldn't happen again, but if it was caused by the compressor then the fridge will stop cooling things. He assured me though that even though the one year warranty is up on the rest of the fridge, compressors are always covered for 5 years--they are so expensive that you would have to just buy a new fridge if it went out.

But when he went to show me that clause in the paperwork for my unit, he was shocked to find that no, even the compressor is only covered for one year, and there's a huge list of parts that aren't even covered for that year! So, [bad] product and [bad] warranty to boot.

I'm just nervous about leaving the house when my fridge could have burnt the house down. Reading other entries on this website about this company, all kinds of their products seem to cause random fires! What if my dog was alone in the house? Scary.

bought side by side.storage for first year.used approx. 5 yrs. compressor bad.repair man says not worth fixing.other problem caused compressor failure.always made funny not normal noises.not cheap just cheaply made.more american made junk.fool me once shame on me.fool me twice shame on me.goodbye fridgidaire/electrolux.

just completely disappointed w/ american made products.will america ever wake up from it's backslidings.i think not.

Bought this side by side 3 years ago and water has started seeping under the paint to create a bubbling effect. I called the company concerned if the paint has lead in it or not and what needs to be done..they told me they dont have that type of imformation available and I would need to pay for a service tech to come to my house and tell me. My parents fridge lasted 20 years before having any problems. It's no wonder no one wants to buy products now. Any way I am going to complain to the BBB. Don't buy anything from this company..

I just have no idea if there is lead in the paint..stil trying to figure that out. I don't feel confident as a consumer anymore.

I bought a Frigidaire refrigerator in Sept. 2006. This fridge started acting up lately. The freezer compartment did not freeze stuff and when I turned it up, pop froze in fridge section. So the repairman said it needed a $500-$550 coil as it had an ozone leak. Only 1 out of 4 coils was working. NOT WORTH FIXING! I should mention there was no benefit to this company as they did repairs only and did not recommend who I should purchase from or anything like that.

When we purhcased, I did not opt for the extended warranty as we were thinking about moving. It did not occur to me that the original warranty would only be for ONE year. I am almost 60 years old and have purchased several fridges in my lifetime. I have NEVER needed to have one serviced until it was old (over 10 years).

So I am very diasappointed in Frigidaire and would NEVER purchase their products again. I realize that I have very little I can do in the way of compensation for this loss. I was shocked to learn this had happened to a lot of people dealing with this brand. I believe that word of this will spread and the reputation of this comapny will suffer. In the long run, it will cost the company for treating people this way.

originalI purchased a Frigidaire freezer (modelFFu2065PW)(Serial#WB71340104)on 6-20-07 from local store in Bastrop,La.(Ivan Smith's) It had a one year warranty from factory. On 7-22-08 both the red warning light and a buzzer came on. I had never had any trouble from freezer before. I contacted store where I made purchase and was told there was nothing they could do since warranty had expired. They give me the telephone number I have listed, so I called it.

The represenative give me names of three service companies in my area. I called one of them (Lowery's)who sent a service man to my house. He diagnosised the problem as a Freon leak(refrigerant)in the cabinet(one of the sides) of freezer which could not be repaired. I called the rep. and the two men discussed the problem. He charged me $81.00 for service call and he did recharge freezer and told me it would refreeze,however it would leak down again.

Now the represenative for frigidaire let me speak to Ms Valerio who told me what the would do. I must send completed form, copy of sales receipt for new appliance, warranty card, serial tag from failed appliance. I would get 50% rebate for a replacement freezer. It must be Frigidaire, Kelvinator, Gibson. Tappin or White Westinghouse. Excluded was any products manufactured by Frigidaire for private retailers such as Sears. I could not find any brand eligible except Frigidaire so that is what I bought.

I believe the freezer was damaged from the factory, though I can not prove it and I think that the warranty should have covered more of the replcement cost since it was only one month over the one year period of warranty. I am unhappy about this and would like this to be included in your evaluation of Frigidaire products and sevice.

I bought the first freezer for $537.92. The replacement freezer one year later, was $656.97. I have not received a 50% rebate yet, but expect too. Other relavant damage was from some food thawing. (not food frozen as hard as meat but ice cream and fruits and vegetables)

purchased a frigidaire side by side on 5/23/03. can you believe it but the compressor went out 88 days past the warranty.

not covered. told i should have bought an extended warranty. what a bunch of dishonest people.

so now i can either pay $500 for a new one or buy a new refrigerator. obviously frigidaire is very aware that their compressors go out and so they are made so they at least meet the warranty deadline. worked for the auto industry at truck and bus and know that that is a requirement. their only concern is that all party meet the warranty time.

i lost a freezer full of meat, fish, shrimp, etc. sure i can put a claim in with the insur and my rates go up. the consumer should not purchase a frigidaire.

I bought my refrigerador in January of 2006. It has broken three times since then, causing me to loose all my food each time. Now the repair people say it has a leaking inner line and will be breaking down again at some point. The unit is not repairable.

Frigidaire feels no responsibility for my losses. They have decided that I nned to purchase another unit. They will not replace the unit. I think this is most unfair to me.

We purchased a Frigidaire side by side refrigerator with an ice/water dispenser and in less than three years the compressor went. Of course we had to have it diagnosed then a part had to be ordered, then we waited for that, then they had to install it. It worked two days and went again. We had to have it diagnosed again. Finally it was determined that it could not be fixed.

The paperwork was submitted to Electrolux by one of their authorized service repair companies. It took weeks to get Electrolux to do anything. They kept saying it was approved but they had to get in touch with Sears at our local mall to get them to replace it. We dealt with a whole front line of foreigners EVERY time we called.

Somehow, they could not get anyone to answer the phone at a major retail store at the mall...interesting. Finally after threatening a lawsuit naming everone from the ground up the corporate manager walked the paperwork over to another department for which they claimed they had no direct numbers to and had it faxed to sears. We will be three months without a refrigerator. Sears confirmed they recieved everythig.

They called us at home from the store in the mall to tell us we need to decide whether we want it delivered or picked up. We said delivered. He said we had to come in sometime before the delivery date and pay the $75. We went to the store last night to pay and no one knew anything about it. However, I was helped by one of the rudest people I have ever met. He screamed at me and humiliated me in front of the other customers. I will NEVER ever purchase any Electrolux owned appliance nor will I ever shop at Sears again.

Loss of food twice with a value of at least $800. Loss of income eating fast food or paying to travel to the store basically on a daily basis.

We purchased a new Frigidaire side by side black refrigerator in the Spring of 2003. We have had nothing but problems with this refrigerator, none of which are covered by the warranty. The paint around the ice/water dispenser is rusted and bubbling, and looks horrible. The push lever on the water dispenser broke off so it cannot be used, the faceplate around the ice/water dispense is hanging by a cord, two of the freezer door shelves and three of the interior refrigerator shelves have cracked and broken.

We spent well over $1000 on this model at Lowe's and never expected to be replacing it so soon. After reading the rest of the comments on here I guess I should just be glad that my compressor has not gone out. I will never purchase another Frigidaire (Electrolux) appliance again. It is obvious that they really don't care about the quality of their products!

Replacement of interior shelving = $75. Replacement of freezer door w/ labor = $400.

6/22/2008 Refrigerator/Freezer compressor caught on fire. Totally destroyed unit. Could have burned house down, I was lucky it did not. Contacted company to get repacement. They sent out County Wide Appliances to inspect unit to see if it was repairable. Unit was deemed condemned. This unit was within the limited warranty period of 5 years. Unit purchased 8/7/2004 from Best Buy.

I am without a refrigerator/freezer and have to eat out and use a cooler for beverages. Also lost some items in refrigerator. Want to make sure this doesn't happen to other people. Maybe there should be a consumer recall on these products. Another man lost his restaurant in a fire because his frigidaire freezer compressor caught on fire

We purchased a beautiful stainless steel side-by-side refrigerator, with the ice dispenser, filtered water etc, and it worked well for about 2 weeks...we think. Then we closed up the house and went to Europe and North Africa on a family vacation for about a month in the summer of '07. We believe the refrigerator broke down either the day we left or soon after. A friend who was checking on the house noticed a strange odor coming from the refrigerator about a week after our departure.

When we arrived back home a month later (in the middle of the morning), we were hit by the overpowering smell coming from the refrigerator. We spent the next few hours clearing out the contents. At the first sight of daylight, we called The Brick, where we made the purchase. They informed us that we didn't purchase the extended warranty, and gave us the customer service number for Frigidaire. Frigidaire had a technician come out to our home a few hours later. He was in the process of ordering the part that was required to get the refrigerator running again. I instantly informed him to forget that idea, as I wanted the whole refrigerator replaced.

I spoke to the customer service rep again, and refused to accept the repair service. Frigidaire replaced my refrigerator the next day. I believe that malfunctions can, and do occur, so I can't slam every Frigidaire appliance. Through the generations my family have had a history with Frigidaire appliances, and I think that I just got the lemon that time. The other explanation is that perhaps the Canadian customer service is more helpful in their service. One would expect the US Frigidaire to have a much better customer service as their customer base is bigger. Who knows? All I know is that I am still confident about Frigidaire appliances, and will make other Frigidaire purchases.

I was not paid for the frozen food we lost as we did not have the extended warranty. We learned that we would only have gotten a flat rate of $250.00 anyway. Luckily we didn't spend the extra $239.00 on the extended warranty.

Warning...don't buy Frigidaire products if you expect to be able to use their warranty!!! We run a small non-profit group home and provide apartments in the community. On June 9th 2008, our Frigidaire refrigerator (purchased on 9/26/2007 and so still under 1-year warranty) stopped blowing cold air. We were told that there are no service companies in our area (Indiana, PA) who can service a Frigidaire. Electrolux had to do a Service Escalation and get a company to come to our area.

It took five phone calls before someone was able to properly do this Service Escalation. We were connected with National Appliance Network. It took another four phone calls before a technician was able to tell us that he thought the temperature control thermostat was bad. He figured this out by our description of the problem.

He had to order the part from Electrolux, which took nearly a week to arrive. Then we had to call the appliance network back to schedule a repair person to come to the house. That took 3 more phone calls, at least. Then we were told that a service person couldn't come out for another week. When that day came, the person did not arrive in the time period.

I called again to national appliance network and was told that the service person had a car accident. I was told that I need to wait for National Appliance Network to find another technician who is willing to come to our area. Now, six days shy of one month after the first call was made, I am on hold with Electrolux again to see if they can give us a resolution. It took them nearly a half hour to even find our account on the computer system. This should not happen! What happened to the days when you could count on service?

We have had no refrigerator for one month at this location. All items in the refrigerator went bad. No one seems to be able to fix a Frigidaire if you live in Western Pennsylvania. Why then do they sell products in this area?

I purchased model #GLHT214TJK at PC Richards, Had to return the first one due to freezer build up of frost on this frost free model, and temperatures in the refrigerator above 40 when it was at the coldest setting. PC Richards replaced it with the same model as I requested and the same problem exists with the freezer.

I am now searching for a refrigerator from different manufacturer.This is a big problem, taking off work to disconnect the stove for delivery of refrigerator, arranging the time with the coop for the pickups and deliveries and the waste of spoiled food, not mention the cost of eating out. I now have to go through, again, the same process of pick up and delivery, connect and disconnect of stove,and $500 delivery fee that I have to pay the coop in case of damage to the elevators or hallways upon delivery. This is a big company with many years of manufacturing experience, why are they shipping products that look good have great design, to suck the consumer in, and DO NOT WORK.

Food spoilage, money spent on eating out,tips to handymen and delivery men, $500 to coop, time taken off from work, endless hours searching for a replacement refrigerator.

I purchased a frigidaire refrigerator in December of 2003. I have had numerous problems with it since. The handle on the door broke off, the shelve holders cracked in half and continuously falling off when you open the door. Also it leaks water from the freezer into the bottom of the refrigerator. I have purchased a number of refrigerators in the past and even after owning them for 20 or more years they didn't fall apart like this one did.

I am 60 years old and do not abuse my appliances, so I can't understand why this is happening. I felt that you should be informed of these problems also if there is anything you can do to correct my problem I would greatly appreciate this. I am not financially able to purchase a new one at this time. Thank You

I don't need any bottles or jars falling off the doors when I open the refrigerator. Also I don't need a flood on my floor as a result of the dripping freezer.

In late January 2007 I purchased a Frigidaire Refigerator (model # FRT211HS6DQ). April 5th 2007 the model just stopped cooling. I lost close to $200 worth of food. The next day a certified repairman was sent to look at it and repair it under the manufacturer's warranty. The value of this service is stated as $181.86. The slip states "Part failure: restriction in cap tube replc drier ck ok @ this time". Now 13 months later there are more problems further up in the same cooling system. Frigidaire has given me to this one and that one and nothing has been resolved. Yesterday they stated that they would pay to have the machine fixed.

Today, now that they got the report from the repair tech who checked the fridge, they have deemed it "not cost effective to repair." They say they will send me a rebate towards a new fridge but will not repair the current one or replace it. The machine had a problem from the begining and the certified repair person has told them the system is contaminated. We did nothing to cause this issue and I am stuck with a non-working fridge in 100 degree weather, forced to use a cooler and bags of ice to try to save a few items. We again have already lost food and are paying almost $2 a bag for ice at 4-6 bags a day. I don't think I will opt to spend another $600 on another Frigidaire product, especially a refigerator.

I contacted frigidaire on behalf of my landlord regarding the Frigidaire freezer/refrigerator Model #FRS26HR4A. This appliance in the rental I occupy. I noticed the ice was dirty and yellow when dispensed. I looked inside the ice bin and noticed the two metal blades that rotate to dispense the ice were rusted. I called frigidaire to request they replace the part as I do not believe that metal parts that rust are a practical nor responsible material to use on equipment that is exposed to water.

Furthermore, I have owned refrigerators with ice dispensers and never had an experience of the parts rusting. I expressed that I believe this is a defect in manufacturing that poses a health and safety risk to their customers and consumers. They indicated that my only recourse was to call the parts department to purchase a replacement part. The service rep specifically stated this is not a warranty issue. I stated that in addition to posing a health concern, I believe this may be a recall issue and that I was going to notify Consumer Affairs as I do not believe that purchasing a replacement part, which I suspect, is made with the same defect is a practical resolution.

Purchased Frigidaire side-by-side from Lowes. ALWAYS, ALWAYS, ALWAYS KEEP YOUR RECEIPTS! Freezer is going out - haven't had the repairman out yet, BUT, I couldn't see such happening in 2 years after first plugging it in. So, I called Lowes and explained to the Admin mgr that we had purchased tens of thousands of dollars from them over the course of building our new home and furnishing it.

He said since I had my receipt, just bring it in and they would exchange it. Also, some credit cards DOUBLE the warranty period. So, check this aspect before calling the repairman and consult with your credit card company. NOT a fan of Frigidaire after reading all these problems, but LOWES is definitely standing behind what they sell.

A few years ago, we bought a Frigidare Gallery Professional Series side by side stainless steel refridgerator/freezer. What a beauty! Looks are deceiving. Nothing but trouble.

A few months after we had it, the shelves started falling, due to the plastic tracks breaking. After several calls, a woman told me that they were not designed to hold 50 pounds of potatoes. Anyone that cooks knows that you don't refridgerate potatoes...she was being nasty. Customer relations is not her high point. We ended up replacing several sets of tracks, on the refridgeratore side.

Same thing has happened on the freezer side. Today, the door shelves started falling out. I will never have another Fridgidare product in my house. Pretty pieces of junk. Oh, the ice maker only worked for 8 months. Like I said...pretty pieces of junk.

We purchased a Frigidaire side-by-side stainless steel fridge from Lowes back in 6/06 and last week, I push my glass on the paddle to dispense the water and that plastic piece of junk cracked off and remains hanging by some sensor cords. I call the company and low and behold since the warranty is up, they would only give me the phone numbers of repair men in our area and if I'd like to order the replacement part, they would offer me a discount. I have owned fridges all my life and have never had this happen!!!! I will never buy another one of their products again!!!

On the 13th month of service for the Frigidaire side by side frig. FRS6LRSEM7, the compressor went out. This was bought at Lowe's after Thanksgiving. The warranty was for twelve months only. I should have called earlier when it was making odd noises, but the manual stated that this was normal operations. Now I have spent $600.00 on a new compressor with no support from the manufacturer. This is my last purchase of their products.

Lost of food due to failure: $90. Time spent on phone calls: 3 hours. Service calls:$120.00.

Frigidaire stainless steel side-by-side refrigerator has had multiple problems since purchased in October, 2003. Almost immediately we noticed a clucking noise when the refrigerator door was opened. Once authorized repairman told me it was because I had too much weight in the door, despite the fact that the door is designed to hold 2 gallons of milk, other bottles and jars (he suggested I store bread in it!). The ice maker in the freezer jams constantly, making so that it does not switch automatically from cubed to crushed ice (often gets stuck making crushed ice). In March 2007, the compressor went out. Fortunately, mine was the early model with the 5-year warranty on the compressor. That was on 03.07.2007. On 03.06.2007, I noticed things in my freezer seemed to be thawing, but thought one of the children had left it partially open. By the next day, it was obvious there was a problem - exactly one year to the day that the compressor was replaced. I doubt if they'll cover the compressor on this piece of junk!

I have spent well over $300 in labor costs to have this hunk of junk diagnosed and/or repaired, and am sure it is going to cost me again for the new compressor this time, possibly in the $500 range, since I'm guessing it is no longer covered by the warranty. That doesn't even count the food I've had to throw away, probably another $100-$200 dollars wasted.

I purchased a new Frigidaire side-by-side refrigerator, model # GLRS267ZAW4, 5 1/2 years ago (replacing a Hotpoint fridge that was 18 years old, no problems ever with that one.) We began to see higher energy bills this month for no apparent reason, then the unit started to make a buzzing noise. As I am handy enough to fix most things, I set about checking the problem. Long story short: the compressor was locking up and failing. I called the customer service hot-line to be told that essentially: tough luck, have a nice day.

The factory warranty expired 6 months ago; amazing how they have figured out that the compressors on these things will just outlast the warranty. I spent $1500.00 on this unit because it was supposed to be considered one of the best. Seems that I was only renting after all. I'm very angry at the lack of craftsmanship displayed by this company. Doesn't anyone make a decent fridge anymore at a decent price? I'll never buy a Frigidaire again, but I am also wary of the other brands as they seem to be just as bad if not worse!

Lots of food, time and energy lost.

Frigidaire refrigerator was purchased with new home in 2004. Rust and bubbling are around Ice and water dispenser. The whole unit is sealed.They do not cover rust! A new door is over $300.00! A service man won't even come out. They say it can't be repaired, just replaced. This has to be a manufacturer's problem. I am a senior widow and can't afford a new door for a new fridge!

Frigidaire FRT21L5DMG refrigerator--What a piece of junk. We decided after 30 years to buy a new fridge and range--I should have done more research, but I figured --Frigidaire--Good product, right ? Doors were misaligned due to excessive torqueing of hinge screws. Actually cocked the hinge so it had to be shimmed. I also have a sound like a woodpecker between the cabinet and foam insulation. Service guys said they all do that since changeover to foam. The manual lists nine different sounds you may hear during operation - This isn't one of them. Why don't they list all these so-called normal noises on the fridge info before you buy it? My old one was quieter ! Also, the door on the range gets condensation between the glass (not supposed to happen, right,?), yet I have yet to receive an explanation from customer service what the problem may be. I wish I could get a refund for both and shop for a different brand, but they'll just keep stringing people along with no results service calls, etc. These were not inexpensive appliances, so I would expect a better product.

I bought a side by side in 2003. The unit is failing with intermittent fault in freezer. I can't get repair service to respond, saying it is intermittent, and they can't fix it untll it's broken all the way.

Frozen food thaws unexpectedly. The unit amounts to expensive trash. I'm very unhappy about it.

I have a 2-year-old Frigidaire small refrigerator and have not been able to remove the deli drawer from the top glass shelf for cleaning. Owner's manual does not indicate whether this drawer is any different in this way from the 2 crisper drawers below, so I called Electrolux 800# to ask what I thought was a simple question: Is the Deli Drawer designed to pull out for cleaning? This number tree-routed me to another 800#. The person here referred me back to my local authorized service dealer. I called one of the 3 local companies they gave. Each one said they didn't know and would have to make a $75-100 service call to come out to see if they could tell me if the drawer was intended to be removed.

I e-mailed Electrolux customer service that I didn't want to pay a local repair firm $75 to come out and tell me - maybe - that the drawer is or is not meant to be detached from the shelf for cleaning. Their reply was Thank you for contacting Electrolux Major Appliances.Your appliance is out of warranty. Do you have an extended warranty? If not you will have to pay for the service call. The 75.00 dollars (sic). Never have I experienced such customer dis-service. I will never buy a Frigidaire product again. Thanks for the listening ear - it's more than I got from Electrolux. What a simple request - and such a complicated and callous non-response!

No damage so far. But the risk to the main glass shelf to which the drawer seems permanently attached, is high since it appears there is no alternative for cleaning other than to remove the entire assembly - drawer, shelf and all - every time the drawer needs cleaning.

I bought a side by side freezer/ refrigerator in 2004 and that was the biggest mistake. I have to keep the temperature on both sides to almost zero (9 being the coldest). My fresh food freezes. If I put it on 1 or more it won't stop running. The ice maker does not work. The door is rusting due to the dispencer. It is super loud. What else can I say. I am not satisfied at all. I have a warranty on it but I don't now if that will do.

Due to it running so long my electric bill went up. Frozen food that wasn't supposed to freeze went to the garbage. Frozen milk. Over $150.

I purchased a new frigidaire side by side refrigerator the day after Thanksgiving 2006, for my new house. I had it delivered and stored in my garage until we moved into the new house in march of 2007. It was plugged in less than 6 months when it went out the first time. It took a whole week of ugly phone calls each day to finally get the authorized repairman to show up. When he finally got there at 4:59 on a friday afternoon it took less than 5 minutes to fix. He told us that that particular model was manufactured in Mexico and they where having issues with one of the tubes being shoved too far into the filter. Round 2 begins today. My freezer portion went out last night. I keep you updated as to how it gets fixed this time. By the way I am one month out of warranty. I did not buy the extended warranty because I figured what are the chances of this happening to me twice?

I have lost 2 freezers full of food. $500. I lost time from work to wait for the repair man that was supposed to be there between 1 and 4. $100. Not to mention the 5 hours I spent on the phone just trying to get someone to come and look at this wonderful appliance.

I bought an extended warranty for a Frigidaire side by side in late 2002 (Model FRS26R4AB5). So many problems--rust around water dispenser: Too bad, this is a cosmetic problem not one effecting the function of the refrigerator. That was 2 years ago. Finally when the dispenser stopped working and couldn't be repaired because rusty screws broke off, Frigidaire agreed to get me a new freezer door. Repairman installs new door, but tells me correct new screws didn't accompany it so that the final repair wouldn't be complete until they arrived. WHAT THE REPAIRMAN FAILED TO SAY WAS: the new door also had a faulty gasket. The gasket is punched down in 2 places on this new door. I called frequently while awaiting ANOTHER new door to express worries--the interior of my freezer was covered in frost, it seemed to run all the time. I told them I had to jam dishcloths in the gasket to keep the cold air from blowing out. On one of my 4 phone calls, I told them I was worried the mechanical integrity of the freezer had been compromised because it ran all the time. While very polite to me--except for one young woman who dismissively said: All the frost you are seeing won't affect your refrigerator.

Today is New Year's Day, and I woke up to a huge mess. Water all over the floor (I THINK from the ice cubes melting in that big receptacle), dripping down the dispenser onto the floor, AND a freezer of defrosting food. Now I've lost a freezer full of food, which seems to first have started melting in the partitions of the door itself--since everything on the door is completely thawed out. Some sort of cycle is taking place since some of the interior items are starting to re-freeze, but I'm worried about food that has partially defrosted and then refrozen.

Loss of frozen food, around $500.

I have a 4-year-old stainless side by side fridge that has had 3 compressors put in it in the last year. Each time I had to wait weeks for the parts and had spoiled food, time lost on the phone to Electrolux, and time waiting for the repair man. Finally the repairman sent Electrolux a diagnosis that the unit is not repairable. I have been using the fridge for over a month with no freezer. They say they are going to reimburse me, but I have yet to get the letter they sent out 10 days ago. No dealer nearby wants to pick up the unit and deliver a new one, so they say they will send me a check. We shall see, but I will never buy a Frigidaire again. It's been a year of headaches. I lost food 3 separate times.

I have a Frigidaire Refrigerator/Freezer Model #FRS6R5ESBB. It was bought 5/17/07. It stopped working on 12/08/07. An authorized repair service was called. It was diagnosed as having several repairs needed. I call Frigidaire everyday to complain about the situation and they refused to replace the unit, even though the parts may take 4-6 weeks to arrive. Everytime I call, they act like it's the first time I've called them. I've escalated it to the Manager (Crystal) and they are still refusing to replace the unit and NOTHING HAPPENS despite all their promises. They never call me back. I've spent up to 1.5 hours on a single phone call trying to resolve this.

I want my unit replaced immediately. I also want them to fully reimburse me for the used refrigerator I had to purchase ($172.00). I am also out $250.00 in spoiled food when the refrigerator went out on 12/08/07.

My husband and I purshased this new side-by-side stainless steel refrigerator for our new home Nov. 1st of 2007. Wed, Dec. 12th, I woke up to find water covering my kitchen floor. My husband contacted the number on the fridge and was told they could send the part (the timer) out to him and he could fix it. Finally they gave him the number of a repair place here in town. The guy came the next day and informed me that we needed a new compresor. He also said he doubted that the part would be in until mid next week. The company was supposed to call and confirm order of the part, but as of Tues. Dec 18th, I have yet to hear back from the company. I am definitely going to file a complaint wiht the FEDERAL TRADE COMMISSION. I also have a Frigidaire microwave that CAME broken.

$1200 for a broken fridge, $200 lost food and $25 a day to feed my family!

Frigidaire refrigerators are junk. I bought one from Lowe's in September 2005 for $1200. Since then, I've had the compressor replaced once and the thermostat module replaced 3 times, and it has stopped cooling AGAIN. Their customer service is worthless. The robo-rep offered me a 20% discount on another Frigidaire. I balked. Then she offered me a 50% discount. I balked again. I don't want another Frigidaire piece of junk. There is a reason they have such lame warranties. I'll see them in small claims first--and I'm adding the cost of spoiled food to the settlement this time. These crooks shouldn't be in business.

$1200 for a refrigerator that won't work and about $300 in spoiled food.

We bought a Frigidaire fridge from Lowe's 05/07; it quit working last week. We called the phone number on the user manual and got a lady who told us that we need a garage fridge heater kit. This is unbelievable! They should get law suit for this. If I knew this, I will not have bought this refrigerator at all.

The kit I found online is around $28. And who knows how much electricity I will have to pay for it.

Bought in 2001 a Frigidaire side-by-side w/ice and water in door. Haven't had ice since the summer of 2006. I also have a Frigidaire Electric Range now having problems w/control panel. I always thought stoves and such were supposed to last at least 10 years without having to fix major parts. I am 43-years-old and have used, but not abused stove.

The repairman's charge is $60.00 and cost of part is $100.00-$170.00.

I bought a Fridgedaire refrigerator from Lowe's and had to get it serviced within six months. All the freon leaked out of. Only three months later I had to get it serviced again; the same thing happened. The service man told me he needed to order a part for it and could not find a serial number or model number on the fridge. I have called several times and talked to several people at Fridgedaire, and no one seems to know who I spoke with the time before; and no one seems to be getting the faxes of the receipt slip I sent them.

My complaint with my Frigidaire is the glass shelving. I removed the glass to clean, and to my shock a simple tap shattered the glass literally into a million pieces. Frigidaire must replace the glass with something more substantial.

I purchased a refrigerator by Frigidaire in 2004 at Lowe's. We have a problem with the freezer door rusting around the ice and water dispenser. It looks terrible. The paint is bubbled up around the dispenser and soon it will start to show the rust. This should never happen. I beleive that this is a manufacturers defect and should eb recalled.

Water leakage ruined my wooden floors in the kitchen twice!!!!

I lost food from the freezer and fridge quitting! I too had to toss out my vegetables I had! Had to cook up the meat from the freezer to avoid losing it, lost milk, eggs, cheese and other stuff!! Here it is October 7th, and STILL no new fan motor it needs!

I purchased four Frigidaire products from Lowe's. The refrigerator was purchased in Jan 05. It has leaked over our floors 5 times. I finally have fixed the unit with a o-ring. The service advisor was rude and of little help. The dishwasher broke about a month after the warranty expired. The control panel will not turn the unit on, it just counts or sits on a number. The range so far has seen no problems. The microwave has caught fire three times. The repairman replaced a board, then the next day it was on fire again. We are having a tech come look at it again in the morning. We have been just disgusted with these units, we are not wealthy and this was a extremely large expense for us.

We purchased a top freezer Frigidaire refrigerator in Feb. 2003 from Lowes. We added a five-year warranty plan, plus took out a loss of food plan of $300. It's a good thing... in April of 2007 a part shorted out and we lost all cooling capacity, along with $130 worth of food. It took calling Lowe's, who then gave me a number of a local service company, but it took several phone messages to get someone to call me back. Finally I heard back and a serviceman came and replaced the shorted-out part. I did get a check for the loss of food amount I asked for, BUT... here it is August of 2007 and the fridge has shorted out again, and we lost all cooling capacity.

I called Lowes, who again referred me to a service company, and I just called them to confirm they will be at my home tomorrow (the fridge quit cooling on Sunday.) The receptionist told me her computer was slow and would call me back. I'm still waiting for the call back. But for sure I will call again and again until I get confirmation.

After reading some of the horror stories on this report page, I guess I am fortunate that nothing worse has happened, and that we have the warranty plan and food loss plan. But to have a fridge short out twice within five months is a bit much.

We have had to use a total of $180 for two incidents of food loss within five months. Not the worst case scenario, but very annoying since I had out-of-town guests the very day/evening that our fridge quit cooling.

I purchased a Frigidaire side by side refrigerator on July 2004. Thirty-two days afterwards the unit stopped cooling. The repair was conducted on the unit, but the ice maker has never worked again. And over the weekend the unit failed again (June 2007).

In early October, 2005, my 2001 Frigidaire side-by-side refrigerator malfunctioned. I threw out at least $60 worth of warm, spoiled food. A repairman came and replaced the fan that circulates the cold air. It resumed working. I paid $149. Then on January 4, 2006, I again found the fridge was not working. The problem was the same, not cooling at the top. I threw out at least $50 worth of spoiled food.

This time I paid $189. However, on Wednesday, February 15, it again stopped cooling at the top. Because I had been certain that it was fixed, I had bought more food, stocking the freezer. This time, I threw out at least $70 worth of goods!

I have paid $513 in repairs, at least $180 more in spoiled food, lost 2 ½ days of work, many hours of waiting for service and in general, dealing with the refrigerator issue. Now I've paid $500 more for a new fridge.

I purchased a refrigerator by Frigidaire in 2004. It had to be serviced twice within one year. Now for the past year we have had a problem with the freezer door rusting around the ice and water dispenser. It looks terrible. I have contacted them and they continue to tell me that it is not under warranty because it is cosmetic. I told them that it is the manufacturer's problem for not sealing it correctly in the first place and that they should replace the door or something.

The paint is bubbled up around the dispenser and soon it will start to show the rust. It is a shame that no one can get anything done about it since the fridge cost me $1,100. I will never buy a Fridgidaire again!

I purchased a Frigidaire refrigerator in September 2003; In October 2003 it was serviced because icicles were building up in the freezer. In December, again it was serviced because the top shelf of the fridge was freezing things. They replaced the thermostat. Not even a year later again the thermostat was replaced AGAIN. Once again, months later the shelf was freezing things BUT because I threw out the food that was frozen the service man that was sent from the extended warranty company said they couldn't find anything wrong. They did however put a monitor in the freezer which was to be in there no longer than 3-4 days, but was left there for 23 days. Again, they said nothing was wrong.

By this time, the plastic shelves on the side of the freezer and fridge doors had come loose, and I can’t keep heavy things on the doors, the service man suggested gluing them.

I purchased a Frigidaire Fridge on 03/02/2007 from Lowe's. Waited the 24 hrs and the fridge and freezer compartments were not getting cold. I was within my 7 days and Lowe's replaced the fridge. It too did not get cold in either the fridge or freezer. I contacted Frigidaire customer service who told me to purchase a garage heater kit. I did so and the fridge still did not work. I contacted Frigidaire customer service who told me I needed to replace the seals on my brand new fridge. I contacted them again and asked them to send a service guy out, they avoided this request until I yelled at them.

I contacted Aaron's appliance who sent a guy out on 04/13/2007 and he told me it was the compressor and that we did not need the garage heater kit. I contacted Lowe's to return the fridge and they said I needed to contact Frigidaire, which I did, and they would not help.

We purchased a Frigidaire die by side refrigerator/freezer in 2002. The appliance worked beautifully for almost 5 years. However, int eh last 6 months. we have had to have it servioced 4 times. Whatr happens is that everythign starts frezing up, even in the refrigerator. The ice maker then freezes up and the whole piece that holds the water filter cracks. They have replaced multiple parts, including the same parts twice dut to the plastic cracking. Fortunately, we purchased an extended warranty, so it hasn't cost us anything but the cost of replacing some of the food that was lost. I am worried though as the extended warranty will expire in 2008, and if this keeps happening, it could cost me a lot of moeny to fox/replace. I expect refrigerators to last 15 to 20 years, not 5 or 6.

I purchased a side by side frigidaire refrigerator three months ago and purchased the extended warranty. I chose frigidaire because of how long they have been in business and was disappointed to discover that my refrigerator had quit working such a short period of time from purchase. To be specific, everything in the freezer was melted. I immediately called the number listed in my owners manual which is for a company named Electrolux. After explaining what the problem was, the rep from the company stated that I had a bad evaporator fan and that he would be shipping that part to me.

When I asked why he was shipping the part to me and what was I supposed to do with it, he explained that he would give me instructions on how to replace the part. To make sure that I understood him, I asked SO YOU EXPECT ME TO REPAIR THE REFRIGERATOR MYSELF? He said yes and if the repair were a difficult one he would not be asking me to do it. I do not know what his definition of difficult is, but do know that this 120 lb woman does not want to try to move a side x side refrigerator to unplug it, remove bolts and try to figure out where the evaporator fan motor is.

I was appalled at this customer service. He explained that the reason that he was asking me to do this is because if I use one of their repair companies the wait may be 7 to 10 business days. I just cannot believe that Fridgidaire would treat their customers like this and most certainly did not pay $1300 plus the cost of an extended warranty to fix my own refrigerator.

loss of food and $3 for a bag of ice 3 times a day.I will never deal with this company again. Or Best Buy

Three years later I have sanded and used a rust stop that will not stop the rust from breaking through. I will probably have to get a new one in the next year and it will never be an Electrolux product again. My first washer and dryer combo by Frigidare lasted over 15 years. It was made in 1976. Electrolux has ruined Frigidaire. NEVER AGAIN. I read about thier products and it appears I am lucky that rust is the only problem I've had.

I purchased a Frigidaire side by side refrigerator freezer from Lowes in July 2001. After about 3 years the inside white walls of the refrigerator began having cracks in it. It was two months out of warranty. I had purchased an extended warranty through Lowes which became a battle because they did not want to replace the fridge since it was a design defect so it was a battle between me, Elextrolux and the extended warranty company. After a two week run around I took all my documentation and paperwork to Lowes. In two days Lowes replaced my refrigerator with another Frigidaire model (not the same one since it was no longer in production, hm?)

Lowes was great and helped a lot. Frigidaire could have cared less. Now about 1 year later the door on the freezer section will pop open when you close the fridge door side. If not careful the freezer door will stay open.

I own a number of rental properties and on or about June 2004 I purchased two Frigidaire refrigerators from the local Lowes'store. In less than two years both began to leak water inside. I had a local established appliance service company make an effort to repair one of them but was told that the refrigerator has a design flaw and it is impossible to stop the leak. I am having to purchase new refrigerators for both properties as a result of not being able to repair these two even though they look like new. I will not be purchasing Frigidaire brand appliances after this.

We purchased a new Stainless Steel side by side Gallery series refridgerator in mid 2005. The ice maker has worked off and on since the day we bought it, now it has stopped working altogether.

We paid in excess of $1,000 for this refridgerator that doesn't work well.

Frigidaire has apparently known about this problem with their product for in excess of 3 years from what we can see. They issued an advisory to all their repair technicians 2 1/2 years ago about this problem, but didn't recall their defective product.

When you call customer service they try to deny that anyone has ever complained about this same issue, and are rude and unhelpful. They will not get back to you and try to do everything possible to prevent you from getting a service technician out to fix the product.

Now we're still struggling with the problem which was NEVER fixed and now the warranty has expired so they won't cover any repairs (not they ever fixed it to begin with).

This company should be avoided at all costs and if anyone out there is thinking of doing a class auction suit for consumer fraud please let us know. We'd be very interested.

I'm just as mad that Pacific Sales in Torrance, California had a salesman practically swear his life on the the fact that this was a GREAT product. Either they don't know the products they are selling or they lie as well as Frigidaire does.

We're going to have to pay to repair the non working ice dispenser unit, and from what I read that repair is not only expensive, will be required many times.

Paid $1200.00 for a refridgerator that has never worked well and has never worked fully like advertised and we'll replace it within the year if the problems continue. This is truly deplorable and consumer fraud.

We bought a stand alone Frigidaire refrigerator in October 2005 and hooked it up in our new kitchen in December of 2005. At the end of July 2006 (7 months into the service of the product) the refrigerator was on but not cold! So we contacted Frigidaire and was hooked up with a repair company who told us the evaporator had gone and they had to order one. Frigidaire NEVER got them the part, and 16 days after not having refrigeration in the middle of summer, decided they would replace our unit.

Now, another week and a thousand more gray hairs later, they are still telling us it will be another week until we get our new unit. I will be shocked if it actually gets here. Even Lowes (the distributor) is frustrated with them and has 5 people currently working on our case. Every time I call Frigidaire, I get another customer service rep who does not speak English and only tells me that a new unit was approved. Doesn't help when it is not in my HOUSE!

We not only lost an entire refrigerator worth of food, but have had to keep our food cold using coolers in the middle of summer with 2 children. My fear of illnesses due to improperly stored food is panicking me and I worry every day one of the kids will get sick. I will NEVER buy another Frigidaire product and I will warn all consumers I come across against them. The have the WORST customer service I have ever come across.

Going without a refrigerator for a week and losing $400 worth of food.

Refrigerator, 2 years old, stopped working while we were gone form our home for a month. Horrible smell. Service company (Frigidaire) recommended unit was unusable. Starter failed on compressor. Smell was so bad that it could never be romoved from unit. Lowes store, where we bought it, and the service company, Carter's Appliance, both recommended immediate 'emergency' replacement and said unit was unusable.

Frigidaire said they will not replace it because the starter can be replaced. Habitat for Humanity has refused unit, if we have it fixed. We got run around from Frigidaire for over a week, led to believe we would get a new unit, then they blamed their management for turning down the claim. We will never use their appliances again and will go out of our way to tell friends and others that we see looking at Frigidaire appliances to not buy from them. Their treatment of customers is so wrong, unethical, and so unprofessional. I am shocked as a consumer that a company like this exists.

Approximately $800 in food was lost, an $1100 refrigerator, and a week of having a smell ridden refrigerator in our house.

During March 2003, I purchased brand new Frigidaire refrigerator/freezer for $1100. Three years later, I've noticed the body showing signs of rust.

This is an appliance that should be sanitary.

the parts but this can't go on.

We purchased a Fridgidaire side by side in 2002. On Saturday of Memorial Day weekend it quit running. No weekend or holiday service is available, so on that Tuesday it took a serviceman 5 minutes to say the compressor was broke. Now I learn the part will not be here in Cincinnati until Monday and installation is scheduled for Tuesday. Central Repair Service in Cincinnati is the only warranty service available and it is pittiful. In an age when nearly anything is available 2nd day air - waiting for an extra 6 days is absurd. Good bye Fridgidaire/Electrolux it has not been nice to know you!

I purchased a Frigidaire Gallery refrigerator in April of 2005. It has been having issues from the beginning keeping cool and keeping quiet enough to not stop conversation in the kitchen. The helpless people in India that you must go through to get service were rude and only knew how to read off their prepared information. When they finally realized I wasn't falling for their runaround, they lined up a service man.

The evaporator fan was replaced due to excessive noise. It only took two months to get the part. The repair told me it was a very high failure part so they had trouble getting it. It has since started making the loud rattling sound again. Every once in a while the unit will decide 35 is cold enough for the freezer. The fridge will get all the way down to 45 when this happens. They come to repair it and if they don't witness the exact symptoms I've reported they tell me it is working fine. I am now out of warranty and have what looks like a piece of junk.

My side by side, purchased in sept 2000, stopped on both sides, no cooling at all, 5.5 yrs after purchase. Local repairman said a coil busted, which is very unusual and catastrophic. Lots of expensive parts had to be replaced, and with several phone calls Frigidaire offered to pay for parts, not labor. An auth frigidaire repair shop took a week to get available, there is only one in the area willing to do repairs for frigidaire purportedly due to frigidaire slow payments, so we waited another week without a fridge. Of course we lost over $250 in foods, but frigidaire didnt offer us anything for food.

We paid nearly $200 for the labor, and guess what, even with the new parts the frigidaire didn't work 24 hrs later. The repairman came again, and he said he needed to replace a part, and if that didnt work, he would have to replace all the parts again. Remember, this is their AUTH repair shop.

Frigidaire refused to give the parts again, and they informed us there was nothing more they would/could do for us. We were stuck with the repair bills from the first repairman, and the frigidaire repair, approx $250 total, and the losss in food, over $250 so we were out $500.

With a lot of angry arguing and switching to other extensions, and waiting and waiting, I got to speak to Tonya at electrolux who own Frigidaire, and she was just wicked - offering to cover about $300 towards the cost of a new fridge, but would not pay us anything for the repair or the food loss.

In other words, we were the same place we started, but it was 3 weeks later and we still didnt have a fridge. The repair shop was nice enough to come out 3 times replacing parts, since they are under warranty, but the fridge does not work. He said the explosion of the coil must have ruprtured the freon system internal to the fridge and that is impossible to repair. Thats a fridgidaire. i think the only thing frigid is the customer service, especially Tonya. I have not been treated so coldly by any customer service agent representing a brand in my life.

I purchased a Frigidaire side by side in March 2003.

After a weekend trip we noticed water coming from the freezer side. When we opened up the freezer everything was thawed, several hundreds of dollars in vacuum sealed food ruined. On the refrigerator side it was quite warm and food was beginning to spoil.

When contacting the service company given to me by the Electrux people, I was informed that it was most likely the compressor gone bad and that it wasn't worth the cost to replace it since it was in the sealed section, and we had not purchased the extended warranty.

I contacted several more refrigerator repair shops in the area and was given the same story, it was going to cost just as much to repair as to buy a new one. The date on the back of the refrigerator was 2/13/03 exactly 3 years to the date that it stopped working. I was not expecting to have to replace/repair a refrigerator less that 3 years from purchasing it. We bought a Frigidaire because of their reputation.

Repairs made after the water tank for the icemaker froze and broke open. More to come as we have no icemaker working at all.

Hundreds in food loss; wood floor front of refrigerator buckled due to food defrosting and water leaking on floor. Multiple times (many days) without refrigerator to use!

Our refrigerator is still not working and we can not get a call back from the repair man.

I purchased my side-by-side refrigerator on December 18, 2004. I loved it until July 25, 2005 when it stopped cooling. Contacting Frigidaire is a joke. You can TRY to send an e-mail via their website, but it will bounce back to you as undeliverable. This happened to me twice. I called Frigidaire toll free and had to listen to recording after recording telling me that if I wanted to talk to a real person, I would have to call a long distance number. I didn't do this.

I called the TOLL FREE number (given to me by the recorded voice) telling me who to call to get a certified technician to my home. It will be exactly one week from the day that I called before I will be able to have someone out to my home to repair my refrigerator, that is still under the manufacturer warranty as it is only 7 months old. And when they do come out, I don't even know if the refrigerator will be repaired. The company should be more consumer-friendly.

In the week waiting for a technician, I will have lost several hundred dollars worth of food.... food for my family of five. With my 3 boys being out of school for summer, it has been (and will be for the next few days) a nightmare.

This is the second email I sent to this company about my refrigerator. I am desparate now because it is hot and I dont have anywhere to store my food. Below is the email I sent:

This is my second attempt to resolve the situation with my refrigerator. It is not my fault that your people did not repair it correctly before the warranty ran out. I call numerous times to have it repaired. When the repairman you sent finally came, he removed some ice from the fan and said he would be back with a part. He never came back and I was not able to get in touch with him again.

He did not fix the problem with the refrigerator then which was it not making ice and not getting cold on the refrigerator side. It was also making a deafening loud noise for hours. I told you people this! Now the refrigerator is totally falling apart! It does not make ice. It does not get cold-all of my food is spoiling. It makes hideous noise that keeps me awake at night. Last night the lever on the ice dispenser broke off when I put the cup under it to see if any ice would come down. This refrigerator is a piece of crap! You have the nerve to try to get me to pay more money on an extended warranty and the people you have me call want to charge me just to look at it.

From reading your manual, it is so obvious the conpressor is gone since most of the time it makes this loud noise and quits altogether now. Also your manual says to clean the condenser when I have no way of getting to it since it is secure with some kind of screws that I cant turn.

I am convinced this was a lemon that was sold to me and I am still paying for. I am ready to go to Consumer Affairs and report you company and anyone else who will listen.

I want something done about this refrigerator. I am not going to pay a dime more to repair it because I told you it was in bad need of repair before the warranty ran out and all you wanted was more money for an extended warranty.

whole HORRIFIC incident.

June 20 (Monday) - No calls all day. We had to call
Frigidaire and see what the situation is. No help
whatsoever. We had to go to Kinkos to fax the repair
order so that they have TWO copies (one from us, one
from the repair company) to assure that the
refrigerator is un-repairable and needs replacement.

We wait...

June 21 (Tuesday) - Called Frigidaire. They said it
was going to take 72 hours for a review to see
if/when it will get replaced. AGAIN, WE ARE

PATIENT...AND WAIT...72 HOURS.

June 24 (Friday) - So here we are, 72 hours later.
Called Frigidaire, still no answer. They told us that
it is STILL in the review process. What the heck were
they doing the last 72 hours? Hmmm...makes you
wonder...if they care, doesn't it? They said to call
back by the end of the day for an answer. So that they
can contact the place where we bought the fridge from
for replacement. Called them before they
closed...STILL NO ANSWER. And of course they don't
work weekends...So still no fridge...continue to eat

out everyday...we wait again for Monday.

June 27 (Monday) - Called Frigidaire...what a
surprise...STILL NO ANSWER. This is 72 hours plus one
day. Still no answer from the Review
Department...which I'm trying to think is a
department with a bunch of round filing cabinets.
Their reasoning this time is that the department is
very busy and shorthanded. I wonder why?...maybe
because your appliances are unreliable and need to get
replaced not even a year after it's purchase?!!

Again...we wait.

June 28 (Tuesday) - Called Frigidaire...well, you
might as well read what was on my story above, on June
27th. Cause that's pretty much the same story. Except,
apparently a supervisor was going to expedite the
process and give the file to the review department
who is still reviewing the case. I think they have one
person working there and only one person...who is in a
6x6 room with a stool and files and files of
complaints and cases. They said they would call me

back by the end of the day. Of course they did..NOT!

June 29 (Wednesday) - So here we are...144 hours
(business hours that is) has past...not counting last
weekend of course. Eating out, wasting money. But
Frigidaire doesn't care...it's not them who has to eat
out and it's not them who's money is wasted. Why
should they care. Still no answer. Same story. Still
no refrigerator. Talked to another supervisor...same
story. I might as well call myself and tell myself the
same story tomorrow. At least I'll be talking to

someone who cares...ME. Will keep you all updated.

I purchased a Frigidaire side by side refrigerator in 2002 August.After a year i began to have problems with this model:GLRS267ZAB4,serial. There has been problems with this unit every since i purchased it. There were several repairs made on this product the first year, eventually it was decided by the manufacturer to replace the refrigerator after which i had lost $250 in medication that had to be refrigerated and over $300 in food.

I was reimbursed one time only $50 from frigidaire. The appliance store H.H. Gregg brought me a new unit same make and model. After just one year i'm having the same problems with this one as well, the compressor was replaced then the filter had to be replaced and now the ice making mechanizum has gone bad. I have decided that i do not want this make or model and would like a replacement of equal value. I sincerly hope someone will take my problem into consideration and honer my request. I'm a senior citizen on disability,and cannot afford to continue having the expense of losing medication and food.

I can mail you copies of the e-mail I sent originally.

The Frigidaire refrigerator (model #FRS23H5ASB6) we purchased slightly over a year ago has developed louder and louder noise during icemaker operation. I'd just like to know what can be done about this. I have to add that, at the time of our purchase, we had to replace a failed refrigerator in a hurry, but I would not again purchase this Frigidaire. In addition to the ice maker problem, the depth of the refrigerator shelves is so great that it's hard to find anything.

The icemaker noise is extremely disturbing and has become a constant irritation.

While our main complaint was with Sears Home Central and the huge run-around that left us without a refrigerator for 6 weeks, we now are focused on the refrigerator itself. We have yet to take any action, and I'm not sure the best to handle it. We purchased a Frigidaire Gallery Series side-by-side in May of 2002 from Sears. Since then we have twice had to replace the compressor, losing all our food in both cases.

This last incident occured Labor Day weekend 2004 and was finally rectified in mid-October. Last week, our water dispenser stopped working. I don't know if the line is frozen (a compressor issue?) or the pump has stopped (I still hear noise). To the point, I think we have a lemon or, at the very least, a product with serious design flaws. I found another another person on website who experienced the same problems, although his complaint was under Sears Home Central rather than Frigidaire.

In our last experience with Sears Home Central, after much screaming and frustration they footed the bill for the entire repair. We have learned our lesson-we bought the extended warranty. And based on past experience, it was a smart move, since we will be calling them once again to repair the water dispenser.

Twice lost full refrigerator and freezer full of food.

I purchased my Frigidaire side-by-side refrigerator in February 2003 and by October 2004 the compressor went out. It took 9 days to have it replaced by one of their authorized repair services and we lost over $200 in food. It was finally repaired on November 1. The compressor again went out on November 19 and was looked at again on Monday November 22. We again lost about $200 in additional food. The repair service determined the issue to be a gas leak internally and the refrigerator should be replaced. The repair service sent the appropriate paperwork to frigidaire and as of today, November 29, a decision by Frigidair to replace it still hasn't been made.

So, not only have I been without an operable refrigerator for more than 3 weeks total, I've lost over $300 in food. Frigidaire refuses to pay for the lost food, and is taking an extreme amount of time to even make a decision to replace our refrigerator.

I have also emailed Frigidaire twice with no response. I've only been able to correspond by phone and they say I'll have to keep calling back to find the status.

We've lost over $300 in food and it has caused an extreme inconvenience since we had over 8 people visiting our household during the Thanksgiving holiday. I prefer not to have a Frigidaire replacement but Frigidaire will not just refund my money. They will only replace the unit (when and if approved) with the same or comparable unit.

Water leaks out all over the shelf and when you open the door in the morning you get wet feet.

As I write this, we are on our FOURTH WEEK without a refrigerator. I bought a NEW Frigidaire side by side refrigerator-freezer from Best Buy in Springfield, Virginia in June 2002. On December 23, 2003, we had a meltdown -- complete failure.

The first repairman--not a warranty repair--came on December 24--and diagnosed the problem as a sealed system problem -- a warranty repair problem. After paying him $70.00 foir the call, I called the Frigidaire's warranty NON-SERVICE toll free number. Of course it took over a week to get the warranty repair man to look at the refrigerator -- which he did for 15 minutes, then, after charging me $70 for the service call, said I've got to order the parts, and new compressor--if I had known that was the problem I would have ordered them right away.

Well---I had told the warranty telephone person that the first repairman had said that it was the compressor -- but they apparently do not even forward that information to the service technician.

A NEW date was set for the repair--a week from the date (December31) the warranty technician visited -- Wednesday, January 7. The parts had not yet arrived on January 6, so the warranty people calle me to say they had to re-order the parts--and that I was to call them as soon as the parts arrived, and they would have the repairman out the next day. The parts finally arrived on Friday, January 9 -- but when I called the warranty people, they said that the earliest date would be Wednesday, January 14!!!! The repariman would be here between 11 am and 3 pm I was assured (but why should they start telling the truth now?). Finally about 4:30 pm, I called the warranty number, and the person told me that the repairman was running late--but that he'd be here (Are we picking up a trend here?) Finally, at 6:30, the repairman arrived, shaking his head saying that he could not complete the job -- he said he wasn't aware that it was a compressor until he got here (Now that's another good one--just look at the sheet as you pull in the driveway). I immediately called the warranty line (by now I should have it on speed dial) --only to be told by the apologetic lady that she couldn't promise that he'd be back tomorroiw -- tha the earliest date is not next Tuesday, January 20th!!!

No one would have had to convince me that Frigidaire-Electorlux is a piece of crap by now--after all, its now the fourth week without a refrigerator --but after reading all the complaints here about Frigidaire, I'm left worndering how they stay in business.

Frigidaire makes ENRON look like a compassionate and ethical business!!!

I sent an e-mail to the Frigidaire company hoping I would get some sort of customer satisfaction. The only message I was sent was to call 706-860-4110.

I sent an e-mail message to the Electrolux company hoping for some satisfactory results. The only message I have received is that we will get back to you as soon as possible which was on November 23, 2003.

I am hoping that by contacting the consumer affairs office, something positive will happen. We paid $900.00 for this worthless piece of junk and neither the Frigidarire or Electrolux company seems to be willing to help us out.


As stated above, we paid $900.00 for this worthless piece of junk refrigerator. We have also lost $500.00 in food since every time the refrigerator/freezer thaws, the food spoils. We have contacted two authorized Frigidaire repairman; one of them didn't even try to fix the refrigerator and while the other repairman did come to replace a part, the refrigerator has once again given out.

We are wanting compensation from the Frigidarie/Electrolux company.

This problem with this product has gotten to be more than a pain, it is beyond annoying as the refrigerator is so unreliable and I am afraid to purchase food since we don't know how long the refrigerator is going to last.

So far we have paid $300 in fees to Sears and lost most of the food in the freezer at least $300.