Frigidaire Ranges

The story I sent to you on Feb. 3, 2012 was on the wrong forum. It was placed under gas ranges, and it should be under electric ranges. Here is the story again, with an update. Keep your eyes open on YouTube for a smashing event to come, that has a Frigidaire stove getting what is due. We purchased a Frigidaire glass top stove at Bad Boy in Barrie in Nov. 2007. We used the oven part very little (maybe 30 hours on it since new). Last year, the outlet at the top blew. It blackened the enamel on top, so I purchased a new outlet (not yet installed).

We have never used a glass top before, so we thought that the front left element coming on and off, was supposed to happen. It would cycle like this most of the time, so you could never boil a pot of water, and at other times, it would go to "max" and burnt and warped our expensive pot set. I purchased a new control for the burner (not yet installed). This element stayed on, when the light was off, and I did not know it. I burnt myself (right index finger, 2nd degree plus nursing home care). It turned out the burner was not turned off.

Now, my oven will not work most of the time. You have to be patient with it, and keep pushing the oven switch for it to finally come on. When it does, the timer still will not work, so you have to use an external timer, and when you are finished with the oven, most of the time, it will not shut off. You have to turn off the main breaker at the panel. This is a fire and safety hazard. They tell me it is a controller that has gone, and it will cost over $300 for the part, and a service call of, who knows how much. Now my service rep has told me that the glass plate on the front (the touch screen), needs replacing at a cost of more than $400. I have contacted Bad Boy and Frigidaire, and they both told me that there is nothing they can do. I think that Frigidaire should fix or replace my stove, free of charge. This type of service would never have happened 20 years ago.

I first got a Frigidaire range in 2004 and after 4 years and many repairs, its control panel caught on fire, and after a small fight and several phone calls it was recalled and replaced with an upgraded version. We still had to call for the replacement to be repaired immediately because it wasn't turning on. The calls were ignored until I called an executive of the company at home on a Saturday. One year and one day later, the replacement stove stopped turning off without turning off the breaker. The front burners stopped working over the last few weeks, convect bake has stopped working then started working and then stopped again along with the front burners and the cancel button. I'm scared because this is the exact behavior of the last range before it caught fire.

On January 25, 2003, I purchased a Frigidaire convection, self-cleaning oven with a ceramic cooktop (Model FEFL77AQF). I only use the oven when I bake for the holidays and have cleaned it about 6 times on the 2-hour setting. In December 2011, I cleaned it, and it literally ate the enamel off the inside in several places. It looks like there is some type of insulation underneath. Now I do not know if it's safe to use. Has this happened to anyone else?

On 12-29-11, my Frigidaire stove (model number PLEFMZ99GCE) came on, and would not go off, without the breaker being turned off. I notified the store where I purchased the stove, which was Big Sandy. They sent out a repairman, and he said because the problem was not happening when he was here, he could not fix it, and said he would feel safe with it in his house. I personally do not. He said he would order a part, and would replace anything that could have caused the problem. It has been almost 3 weeks, and nothing. I also called Frigidaire, and they did nothing either. They said it had not been recalled.

My control panel at times won't shut burners or oven off. Model # cpef3081kfb, ser # vf93472855. I was purchased about two years ago. I am afraid of fire or my children getting burned. This product should be recalled. This is just not right.

It's a Model PLEF398CCD oven, a runaway burner about 4 months ago that only shut off with breaker flipped or unit unplugged from wall. They replaced surface unit control board ($180) to fix the problem. Now, very bright arc came from the back of the unit while cooking on convection. It tripped the breaker. Insulation is burned across the convection assist element connections. Now the oven light won't shut off. I'm guessing the main oven control board is damaged ($200+). While researching,I found out the unit was recalled for fire hazard. Frigidaire never notified me of the recall.

Oven timer/controller on Frigidaire model plef398dca caught fire after starting oven on bake mode. Loud pop sound from back of stove followed by lots of black smoke, fire and molten electronics metal parts, coming out of top range vents.

My daughter had a friend over and we were rolling out dough and baking Christmas cookies. Suddenly a loud buzzing sound startled us. Next we smelled and saw acrid black smoke thinly escaping from the top of the range. I ran downstairs to turn the power to the oven off at the electric panel. We checked for fire in the oven and there was none. Note: the unit did not turn itself off.

We called a repairman who was able to come over the same day. He opened to look at the control panel. Though we could all smell the burning plastic smell, the repairman did not see any charring or burning on the control panel and so we did an experiment. I turned the breaker back on, and he turned the oven on. The exact same thing happened -- very loud buzzing sound and the smoke. He saw that it was coming from the electronic control board and could see the charring/fire location exactly. Note: the unit still did not turn itself off.

In order to allow us to use the stove burners, the repairman disconnected the clock and oven wires that were starting on fire, making a list for us of which wires he disconnected. He then returned the electronic control board to the range and closed everything up. We have been using the burners this past few weeks with no incident. Of course, we are now looking at replacing the stove or the electronic control board, which amounts to almost the same expenditure: $500 for parts and labor, or more for a new stove.

I was using the self-cleaning oven the 2nd time, and the outer glass on the oven door exploded and flew all over kitchen floor. It was purchased on April 21, 2010. I feel this is a defect in workmanship. The model # is 970-506-422. This happened on December 14, 2011. Very unsafe! Someone could have been injured if by the stove. The glass flew 6 feet at least, and it was very hot. Millions of pieces of glass were all over my floor.

I turned on my gas oven to self-clean. I turned it off manually after 2 hours. Good thing because the heat through the door vents actually melted my knobs and burned the top of the oven door! I have never had that happen in a self-cleaning oven. A little dangerous I think!

This morning, I was about to leave for work and smelled something burning. I knew I had not turned on the stove this morning. When I went into the kitchen, two burners were on and would not turn off. Food on the stove was burning. Had I left earlier or not been home, I am sure this would have resulted in a fire. I hope there is a class action suit. I will go to the store where I purchased this today to see if they will do anything. I seriously doubt it's because the dishwasher I purchased at the same time overflows constantly and ruined my hardwood floors last year. I told the store but they did nothing.

My Frigidaire electric range/oven came on by itself, overheated, and could not be shut off. We had to turn off the breaker. Frigidaire advised us to call a servicer and we would be responsible for the cost of the repair. He replace the computer board/clock and the oven probe. He then advised us to cut the breaker off when we left home. While on the phone with Frigidaire, they told me my stove PLES389EC1 was recalled for the burners coming on by themselves. Mine had and I had no idea of the recall. Funny, the certified Frigidaire servicer had not been notified either. This model is dangerous and could burn your home down. I am going to replace mine.

I have a Frigidaire oven (cfef372eb4) that gets to very low temperature, and shortly after begins to climb to higher temperatures. The glass cook-top is inconsistent at best. I have been able to boil water on low, and completely ruined meals on simmer. It is only 3 years old, and the oven has been used 3-4 times a week. I have tried to determine the malfunction according to the F10 code, and sought technical advice, but got none from Electrolux/Frigidaire. To have the simplest diagnosis and repair done, appears to cost between $200-$600.

There is no reason why a longer lasting product cannot be manufactured. My parents still have the same oven I grew up with, forty years ago. I am angry with Electrolux/Frigidaire for contributing a poor product to this throw-away society, and will never support them again. With no encouragement, I will share my experience to those willing to listen.

I have a Frigidaire electric range model FEF177ABE that had the oven not shutting off. After baking, it got hotter and hotter. It starting beeping and displayed F1 in the clock area. I went to pull the range out to unplug but all the burners on the top came on making it too hot to move. I had to trip the breaker. This is a real fire hazard. Frigidaire wants me to call a repair company. After researching and seeing the issues they have had with these ranges, I am buying a new range and it will not be a Frigidaire.

We purchased a Frigidaire electric range, model FEF326ASK in Nov. 2006 to replace an old range that had come with the house but had stopped working. Very quickly the Frigidaire started having problems. After about 6 months, the large burners, when turned on, would often (but not always) go to high heat, causing food to burn, making them unreliable. Next, the supports holding the touch panel (which controls the oven temp and timer) broke. When we opened it up, we found the supports were made of cheap plastic, not metal. We tried to order a replacement part for the support but to no avail. We eventually managed to rig something ourselves using metal wire to support it.

Finally, this past month the oven stopped heating. My daughter had noticed while baking that the oven element was much redder in one spot. The next time we turned it on there was no heat and we noticed the element was broken in the spot observed by my daughter, snapped cleanly through. I made the decision to replace the stove rather than fix it this time. In my opinion, this stove was not meant for actual use. It would perhaps serve as a stage prop for people who never use their ovens.

The burner turns itself on and won't turn off. The burner then automatically turns itself on high causing things to burn. This is a fire hazard and also causes a loss of food due to the burner not working correctly.

I am an interior designer who bought in 2009 a Frigidaire professional series stove, microwave, refrigerator, and dishwasher. This was for a remodel for my mother's kitchen. She is now 97 and still lives in her home. I was just advised by a technician that the pump is out on the dishwasher and that is why it will not drain. This is a dishwasher that is used maybe once a month and on holidays. So, over a two-year period, maybe it was used 20-30 times. I was advised by a Frigidaire CS rep that there was nothing they could do. These are crappy made stuff.

The stove's glass on the front of oven looks as though something has leaked through and left a permanent stain on the glass which cannot be cleaned. My mother's old dishwasher was working after 20 plus years. The stove looked good as well. I am embarrassed that I just wanted an updated kitchen for her that is disappointing at best. I will never recommend this product for any remodels I am involved and will in fact tell my experience of poor quality. The CS rep did not want to share the name of the president of this group with me until I insisted. His name is Jack Truong. He needs to be made aware that his products are not standing up to the test of time even in an ideal use situation. If a family had these products, just think what they would look like versus a 97-year-old woman who rarely uses except when family is here for holiday.

Everyone who has complaints about their appliance should contact the company that approved the defective product. There should be a label somewhere on the product and in the manual. It could be ULC or CSA.

Last week, my Frigidaire electric range model # FEF376AQA became extremely hot while baking fries. It would not shut off or cool down. Finally, I had to unplug from the wall. It stayed hot for several hours. I contacted Frigidaire and I was advised that I need to have a technician take look at it, at my expense, because it is out of warranty. My stove is not beat, it's used but taken care of and looks as good as it did when we first purchased it. I find it rather alarming that there are so many complaints about these stoves and that Frigidaire isn't really taking responsibility. The stove that this one replaced was 35 years old. It was a Kenmore and we felt it was just time to replace it. I should have never done it, it worked better than this one ever did. I know that manufacturers have warranties for a reason, but when so many people have these issues that are serious, you would think this company would step up and take notice.

I bought a Frigidaire Gas stove a little over the warranty time a year ago. These products are so cheap you may as well make them out of tin foil so they can be thrown away when they get dirty. The cook top was blemished when we got it delivered to our home. I decided to let it go as it was only 2 spots. Well a year later, it looks terrible you cannot clean any spots off the top. My grandmother's stove we have for over 15 years still looked like new. I will never purchase any products from Frigidaire . I will be sure to tell everyone I know to not buy them. Electrolux extended warranties are a joke, do not waste your money. We now have a 1-year-old gas stove that looks like it has been through a war. I am the only person who cooks on this stove. The coating from the factory is a poor excuse for a stove top. I do not want to rate this as a "1" but I had to choose 1.

I have a Frigidaire microwave oven (over the range) for 20 months. It doesn't work anymore. Their warranty is one year only, so their product can last just over one year. I contacted their customer service and was refused for repair or replace. I am going to totally dump this junk and never buy any Frigidaire products. I just want to share my experience with whoever is looking for appliance.

This is an update on my smooth top range catching fire. Frigidaire said that they would only pay for parts since it was six months out of warranty. I believe that trying to use the broiler for the first time started the electrical short that would have burnt my home to the ground had I not returned five minutes after leaving because I forgot something. I have filed a complaint with government product safety commission. Two months later, I finally got the report to sign and send back.

I also forgot to mention that my Frigidaire microwave glass had shattered all over me a week before, causing me and my dog glass cuts that sent me to the hospital. It was not even in use when it happened. So, now, I am using a microwave with radiation leaking because I have no other way to cook unless I want to burn down my house with their oven. The microwave glass exploded while I was cleaning the stove and is mounted above the range.

They sent their insurance adjustor out over a month ago and took my information--nothing yet. Of course, if it was not for my personal injury, they would have blown that off just like the stove (just a warning). Go to the E.R. if you are damaged by their out of warranty appliances. I wish I would have gone for the smoke inhalation after the range caught fire but couldn't afford another visit only a week later.

These people need to be put out of business for the careless regard for human life selling this **. The rest of my appliances are also from Frigidaire. My dishwasher quit working right out of warranty (of course). And now, I am just waiting for the fridge to start causing the problems that I have been hearing. The warranty on it is almost out as well so I imagine that in a few months, it will go out as well.

While cooking a pot of soup on a very low simmer and standing next to the stove, I noticed that the soup came up to a very rapid boil. I turned the element off, but the boil continued. I removed the pot from the element to find the smaller of the 2 sized on high and would not go off. I ended up turning the breaker off and began looking online for a common problem/solution and ran across the following site **. Before finding this site, listed are several Frigidaire and Kenmore stoves that have been recalled for the same issue as myself and several others, as I have been reading. But when you go to the Frigidaire site to see if you are in the recall, it says you are not. I have had issues with their refrigerators in the past, but this now confirms that I will never own another piece of their ** again.

My Frigidaire electric range ES300 (Model: FEFL67GMA Serial #: VF72947517) that I purchased in October 2009 almost put my home on fire. We had set the timed cooking, as before, to go swimming and have the dinner ready when we return. Thank God I had forgotten my towel because when I came back, I found my home filled with a thick, black smoke coming from the back of the stove. I held my breath and ran through the thick cloud of smoke and hit the clear button which, thank God, shut it down.

After a week, we finally got the nerve to attempt using the oven again to see if something spilled on it. I cleaned the oven thoroughly and turned it on. Within 5 minutes, the thick, black, electrical smelling smoke started pouring out of the control area behind the oven. I turned it off and the smoke stopped.

I had purchased oven PLCS389DCB on 4/1/11 and after two used the glass cook top broke while boiling water. I contacted Frigidaire and they told me all they can do is charge me $300.00 not including installation, or shipping and send me a glass cook top. I have since tried to contact more people at Frigidaire and will either get put on hold one time for more than 70 mins or transfered to there HR department.

We have a Frigidaire Oven Model #FGB24T3ES. We rarely use it maybe once a month for 30 minutes if that. The hinges went out. After a quick search on the internet we found that it was very common. Of course our warranty is out like many others so the fix is around $150 per hinge. Very poorly made hinges very thin metal design.

I do not have a complaint about the store. It is the Frigidaire stove that I bought there on July 22, 2006. The model number is PLEF398DCD. We are only a family of two so the stove has not been overused. Now the oven does not work, so of course, we called a repair person from Lyle's to fix it. After the repair guy was here they called and told me that it would cost $420 to fix it.

Now my problem is why my stove lasted less than five years. We called today and was told that it pertains to the clock and a new control and the overlay needs to be ordered. We told them not to order it because we do not want to spend that much on a repair not knowing what else could go wrong. We will not buy a new Frigidaire as we do not trust the name any more . I do like to use the oven so it will be a different brand. We have tried to call the company and of course, that gets us nowhere. We hoped that Frigidaire would at least give Lyle's the part to us. If you could be of any help, I would like an answer from you. To start with I paid $1500 for the stove with the tax included.

We have a Frigidaire gas range stove that we bought brand-new 13 months ago (along with a Frigidaire dishwasher and microwave range). We eat out a lot, so it's been used maybe 25 times.

One night last week, my husband set the oven for 400 degrees and placed fries on a cookie sheet in the oven to bake. After dinner was done and we were sitting in our living room watching TV, we noticed a burning smell. As moments went on, it got much stronger, and we started investigating immediately. We threw open all of the windows and doors in our house and grabbed the fire extinguisher, because at this point, we knew there was a fire somewhere. After what seemed like an eternity, we noticed smoke coming from under our stove top.

After turning off the main gas line, unplugging it, and pulling it from the wall, my husband managed to get the stove top off (after unscrewing all the screws). We saw the insulation that surrounds the oven was smoldering. It took pouring water and throwing water-soaked towels to get it to stop and the smoke to subside. By this point, my husband's eyes were swollen and red, and he was crying and coughing from the harsh smell. I, myself, was coughing and found it hard to breathe. And that awful chemical smell stayed in our house for days. We actually had to remove the entire stove to our garage because of the smell.

We contacted Frigidaire, and after much complaining, they sent out a service repairman only to tell him after he reported his findings that they weren't going to do anything about it, because we couldn't prove it wasn't caused by us. We're still trying to fight this, but so far, no luck.

We purchased a complete set of Frigidaire appliances (stove, fridge, washer and dryer) for our home four years ago. Within the last month we had major problems with every one of them. Surprisingly, they are all now past the warranty period. Our stove will not heat up past 350 degrees without cutting out. I have replaced the elements and it still will not function properly. Our fridge malfunctioned; it has leaked all over our flooring, which now is ruined in that area. Last week our front load washer stopped working, and the sensor in the door had to be replaced. Today, as if I wasn't already frustrated enough, I turned on our dryer and heard a loud bang followed by lots of smoke and a loud grinding noise, as it slowed to a complete stop. My home has an in-law suite downstairs, which we furnished only several weeks later than our main floor. Purchasing GE appliances has not cause a single problem with them so far.

Lemon times two! And unfortunately, every review I can find on this product (gas wall oven) has had the same result of irreparable door hinges after a year or so. My elderly mother purchased a Frigidaire gas wall oven in 2006. 3 years later (and two repairmen for over $200), the hinges on the oven door were completely broken. No repairman could fix it (stripped screws, insulation coming out, unable to either open or close any more). So she spent $724 on an identical oven (unfortunately, it is the only one I can fit in her wall cutouts, otherwise I would not have replaced with the same oven).

Now, just 4 months past the 1 year warranty, this new oven's door is breaking and probably won't last a month. This is outrageous! I have neither the time and nor does my mother have the money to buy a third Frigidaire oven in a 4 and 1/2 year period. I hope Frigidaire will address this obviously defective appliance.

We have 115 townhome units. Each unit has the same Frigidaire Electric Stove FEF312BSC. These units are less than 5 years old and within the last month, I have had 8 heating elements in the oven catch fire and go out. They get hot and swell and they spark and burn holes thru the metal or catch fire inside the oven. Something needs to be done about this because we are having to pay to replace all of these elements, and I have other properties that have the same type of range for 30 years and nothing like this has ever happened.

I continued to live with an oven that fluctuated in temps and burners that would go on at high temps by themselves but when I contacted anyone regarding this issue, they acted like I was nuts. 2 weeks ago, I got a recall notice on my glass-top slide in range due to a fire hazard as it can turn on the burners by itself and go to high temps automatically.

I was livid when I called the number. They solved this issue by sending me the little caps which fit under the knobs. After installing, the 2 inner burners went to high heat and I could not turn them off again. I called to inform them of my situation. I was told to pull the stove out and unplug it. I let them know it was surrounded by granite and a glass-top but they insured me it would be fine. When I pulled it out the whole glass top cracked across the entire surface. I was crying when I called back and was told I have to wait a week for a service man to fix everything.

I said at this point I wanted a new stove. I was told that would be fine, just let the service man know and he could validate it. Today the service man called them and explained that I would need a new glass top, 4 separate Electronic rotary switches, 4 new knob caps and a new Electric Oven controller. They will not replace the front plate or the oven cover plate that was damaged due to high heat fluctuations because they are cosmetic reasons and not part of the recall.

He told them I wanted the whole thing replaced as the heat had also caused the front plate to peel but they told him that was decorative and everything else could be replaced next week when he got all the parts. I told him to tell them I will be contacting my lawyer and a supervisor told him that they could have replaced my range if in 200,7 the repair man had stated that he was there to address the recall issue but because it was oven related instead they could not replace my stove.

Bull roar. I am mad and hope for a class action suit. I will never be comfortable with this range and am so disappointed in Frigidaire that I will never purchase nor recommend it to anyone!

I purchased a Fridgidaire Gas Range (convection oven) in March 2009. By October 2010, the entire control panel just dies, making the oven, timer and everything but the burners not usable. When I contacted them, since I didn't have the warranty, they said they would cover parts but it was my problem to cover the cost to have somebody come in and look at it. That is a starting cost of $100.00 up front with no guarantee that this will keep further problems happening. What happened to the good products that they use to make?

This was ordered and we finally received one that was not damaged on the third try. The problem I have is that they did not include user guide and Lowes was unable to help me. When I called the number provided to contact Frigidaire, I was told that they could not find the model number for my stove and oven.

All I need to know is how to use the self-cleaning part of the oven. When I finally reached a human to talk to, I could not understand most of what he was saying and he was of no help at all.

I bought a Frigidaire stove in July 2005. Suddenly one day the oven does not work, the burners slowly go out one by one. I am now down with one big burner that takes forever to heat up. When you buy an appliance, you expect it to last more than 5 years especially something as a major purchase as a stove, refrigerator, dishwasher, washer, and dryer. On the advice of many family members and friends, I bought this Frigidaire stove/oven. I am disabled, on a fixed income, raising my almost 2-year old granddaughter. What am I supposed to do now? I can't bake, and I can't afford to go and buy a new stove let alone fix this one because it will be $184.00 to fix it. I don''t know what to do, or whom to turn to at this point.

All I know is my baby has to eat, I am just very saddened that Frigidaire does not stand behind their products. I am not looking for a free handout, if they would ship me the part that would just fix my stove/oven or maybe just offer me a discount on the part to fix it, I would be grateful. But, all I get is "sorry, there's nothing we can do because the stove/oven is so old!". You have got to be kidding, my aunt still has her stove/oven made by Frigidaire, and so do my parents. I guess I will never take anybody's recommendations again.

And how sad that the people have made Frigidaire/Electrolux the company they are today by buying their product. I will never recommend Frigidaire/Electrolux to anyone, matter of fact I will discourage them. I am tired of buying stuff and companies not standing behind their product. I am just so disappointed.

I heard about the recall of the Frigidaire ranges today and called to give them the details on what was happening on my range. They told me my model was not in the list of recalled models so they could only refer me to a repairman - at my expense. I explained that I've had the eye stay on high even when I turn it off and that I have to fiddle with it to get it to turn off but they still would not help. I wanted to speak to a supervisor but they would not let me.

My range is only 3 1/2 years old. I asked them how they knew which models to recall if people didn't alert them about issues they are having. He was very vague with his answer. I am so angry at this point. Why should I have to pay for something that is clearly the fault of Frigidaire? I will never purchase a Frigidaire product again and will not recommend them to anyone.

October 10, 2010 I found your address on a consumer affairs website. This post will be long as I want to accurately describe the situation. In August, less than 3 months ago, our old Tappan kitchen stove needed several parts and we were told it would take a long time to obtain them, and were otherwise discouraged from repairing. We were expecting houseguests and needed a working stove. So we decided to purchase a new Frigidaire range. Model no: FPGF3081KFB, serial no: VF93549735.

It was delivered promptly and we had happy expectations of the new stove with its convection oven, warming oven, pilotless ignition, and other features. It was hot weather so I didn't do much with the oven at first. 1) I noticed almost immediately that the front right burner did not always ignite as it was supposed to and that there was sometimes the clicking sound of the ignition system when burners were already in use and the control adjusted, not in the ignite position.

I called repair service and someone came. The problem did not replicate when he was present. He told me that there was no problem with the burners. He said what I was hearing was the various kinds of metals heating up on the stove top and that the burner would ignite it I was careful to exactly place the two little black plates on the top of the burner. He also informed me that I must be very careful to avoid ever allowing anything to boil over on the stove top as that would almost completely destroy the burner unit.

I wasn't very happy about any of this, but I accepted the information. I have been very careful, and so far successful in avoiding boil over's. I check the position of the little plates before turning on the burners. However, I continue to have occasional problems with the ignition of the right front burner. The little sparker flashes, the burner give off gas, but the gas does not ignite. If this were the only problem with the stove I could probably live with it, but I would not feel that I had purchased a good product. However, that was only problem no 1.

2) I tried out the warming oven feature and found it failed to meet expectations. It did not seem to provide adequate heat. I found this disappointing, but not serious. 3) I tried out the oven. I read the manual and understood that with the convection feature I should be prepared for much faster than usual cooking time. I did not find this to be true. The first batch of bread I made took forever to get done more than double the time I usually expect, closer to 2 hours than to 45 minutes. I did not at that time call repair service. I just tried to learn the quirks of the new stove and get it to work. I thought it was operating at a lower temperature than the readout said it was and started running the oven at a higher setting. Again, this was annoying, but not impossible to live with.

4) My mother-in-law came for a visit and attempted to demonstrate the family recipe for baked custard. This was when the stove really demonstrated its capacity to seriously malfunction. The custard recipe requires a long slow cooking time. But, the oven unit doesn't work properly at low settings. It gives off gas, but does not ignite. It releases quantities of gas, to the extent of creating noticeable odor throughout the house. This is a serious and dangerous problem. I feel concern that persons could possibly be asphyxiated and/or there could be an explosion when attempting to use the stove at a low setting. I am very disturbed at this problem. And of course, the food does not get cooked when gas is released but not ignited.

I called repair service and someone came - eventually. He explained to me that it was not possible for the stove to do what I said it was doing, that there was no way gas could be released and not ignite. I pointed out that three people had witnessed the behavior I was describing. He made a further examination of the stove and said that there was something wrong with some part of the oven ignition system and a valve. It made too loud a poof noise when igniting. He ordered a new unit. I was without an oven and purchasing bread for longer than I liked.

I called the dealer and said that I was unhappy with the stove and wanted it to be replaced or that I receive a refund. The dealer said I was stuck with it and told me an anecdote about an unfortunate experience he had had with a car dealer. After impossible negotiations and too much time off work for me, the repairperson came back and installed the part.

5) The repair company, apparently subcontracted by Frigidaire and the local dealer, are not at all good about setting appointments. The dealer attempted to expedite service, but called me on our landline at 2 in the afternoon to ask if someone could come the next morning. Of course, that was a message I received after 5 o'clock, when I returned from work, and could not return because there was no one at the store to receive the message until 9 the next morning. I had given my cell phone number as well as the landline, but no one bothered to call the cell number.

Eventually the repair contractor called and offered me impossible appointment times. We finally agreed that I would be home on Friday morning and someone would come then. However, I was called on Friday morning and informed that the service person would arrive between 2 and 4 in the afternoon. Therefore, I lost not only the mornings work but the afternoons as well unless I wanted to do without an oven for another week or more. The repair person came and installed the new part and assured me that all was well with the stove. He tested the oven at the 350 degree setting.

6) I am observing that the shiny metal racks in the oven are changing color, first becoming iridescent and then dark. They are not dirty, this is some reaction to being heated and cooled. And this is an oven that has barely been used. This is probably not a problem I would complain about if everything else was ok with the stove, but that is not the case.

Further considerations of item 3) When I place an oven thermometer in the oven it registers about 75 degrees cooler than the temperature recorded on the digital board at the top of the stove. This is definitely unacceptable. When we called the dealer about this, he insisted that the problem was with the thermometer we had purchased and that unless the difference was more than 100 degrees nothing would be done about it. This is his position even though everything in my extensive baking experience demonstrates to me that this oven is nowhere near reaching the temperature settings indicated. Everything cooks too slowly.

d. service contractor wont set reasonable appointments

You may well believe that I am a dissatisfied customer.

My Frigidaire Smoothtop Electric Ranges has the same behavior as the one that has been recalled recently. One of the range's temperature just turn on high temperature all the time that I cannot even adjust it to a lower temperature setting, which has burned food and created fire hazard. However, my unit is not under the model listed for recall services. My unit model is: FEFB78DSB, and serial number is: VF50561211. I've called Frigidaire and has been told that I have to pay the service out of my own pocket since my model is not in the recall list!? Why did Frigidaire not add all affected models in the recall list in the first place?

We purchased a Frigidaire Range Model number FGS3065KF from an online retailer. It arrived in fine time. We installed it, and just 3 weeks after getting it installed, I used the highest output BTU burner (front right) to can with. Although the pot I use is large, it's not overly large. However, the heat from the flame started melting the front faceplate of the stove. If I'd been away from the stove or not paying attention, it could have potentially caught on fire. When I called to ask for warranty (since my brand new stove is now melted on the front and I thought they should know about this potential safety hazard), I was told that yes, they have heard of this happening, but no, they won't do anything about it. Sorry, it's just considered "wear and tear" and that they weren't that concerned about fire.

We are now in possession of an expensive stove that's nearly new and melted. I'm afraid to use that front burner with large pots (even though that's what it's designed for) or to boil large quantities of water (because of the heat reflective properties and fire risk), so I feel I've been cheated. Who puts plastic right next to the highest heat output of anything? I work for a stove manufacturer in the outdoor business, and if we let these types of things pass our testing process, we'd be in hot water in no time. I followed the protocol for reporting a warranty problem on the Frigidaire website at the behest of their "customer service" person over 1 month ago, and have heard nothing. All I want is to have this piece replaced and to understand from a designer how this burner is supposed to work (there's nothing about pot size limitations in the owners manual).

I bought a condo that came with the stainless steel range/microwave in 2008, all brand new appliances. Fast forward 2 years later, the microwave started on fire while my wife and I were sleeping. The damage was pretty severe as my kitchen and bathroom has been destroyed. Never buy anything from Frigidaire as their products are a pile of **.

I purchased the double oven in April 2010. Since it has been installed we have had four visits from Mr. Appliance in Winchester MA. We have never been able to use the oven. It simply will not heat. Today we have had the oven on for six hours and it still has not reached 350 degrees. Please help us get the reimbursement we deserve or a new oven. I have repeatedly called fridge air and they say I have to have it repaired and when they are satisfied nothing more can be done maybe I get an oven replacement. This double oven cost $2000.00 which we paid in full. I am being taken by Fridge air and Sozio Appliance says they can't do anything unless fridge air gives them the ok. Each time the appliance repair people come they do something only to have it go back to not working again almost as soon as they leave.

I purchased an electric smooth top Frigidaire stove model FEFL79DBK around late 2006. Four years later, the burner went to high on its own, and then would not turn off. I had to cut power to it via the circuit breaker. I contacted the company, but we have to pay to have someone come out and look at it. This model was not part of the big Frigidaire stove recall, and yet it is exhibiting the same problems. I've filed a report with the CPSC. If you have a non-recalled stove that is having these sorts of problems, please file a report at cpsc.gov, and maybe they will determine that a recall is needed.

I preheated my oven to 350 degrees to bake a cake. In 19 minutes the cake was burned to a crisp. The oven extremely hot. I tried to turn the oven off but it would not turn off. It was very difficult to pull the stove out of the space it was in. I had to pull the plug to shut the oven off. Stove repair will cost $280. I have to buy a new stove. This is not on the recall list but should be! This is a smooth top convection oven, Frigidaire stove serial #VF23417069.

I have had my electric range approximately 7 years. In the last 4 months, we have encountered the same problem for 4 times as of tonight. The range indicate F9 which the manual indicates that it is a motor door lock fault. The repairman has replaced the motor board three times, not to say the inconvenience of preparing meals. We also were told to replace the brake to the range less than a week ago (July 22) and, low behold, the same problem has occurred again on July 31.

I purchased a 30" built-in range Model no. FGES3065KF. The stove does not go back to the wall and it's larger than 30" with its end trim. It needs to have its granite redone. The range dose not include a trim kit and a cleaner for the range top. There's also no broiler tray. I spent $1500 for this store, your reputation have been thoroughly upset, added expenses that should not be. I expect to hear from your rep. to change this situation by July 27th.

I have a 2006 glass-top Gallery series Fridigaire stove. I went to bake, turned the oven on and the panel in the back of the stove caught on fire, it was in flames. I grabbed the handle, pulled the stove from the wall, then ran, turned the electric off and beat the fire out. The stove's circuits are fried and the stove has been on recall. They want to fix this stove and put it back in my house. I think they need to replace it completely. It was purchased at Lowe's. My house could have burnt down. What can I do about this? Thanks.

We purchased a Frigidaire Smooth Top range and was happy with it until recently. The left front burner will not shut off unless we turn the power off. The model number is not one listed on the recall so they will not replace even though it's doing the same thing. This could have burned our house down if we had not come home early that day. I am afraid to leave my house and when I do, I'm afraid to leave my bulldog there, worried that the range will burn the house down.

In August 2007, we bought our Ceramic Top Frigidaire stove from Lowes. Model number: FEFL796SA Serial number: VF72829513. Shortly afterward, I had the left front eye on low heat and had left the kitchen. My husband found the eye on the highest heat and the pot dry and smoking. The dial was still set to low. We had to turn the knob backwards several times to get the eye to turn off. This has happened several times. We are careful not to leave the kitchen when using this eye. A friend of ours told us about a recall on the flat top stoves. This led me to call Frigidaire.

I did not write down the lady's name who I spoke with, but she was unable to tell me if our stove was included in the recall due to her computer not working and the website not working. After several attempts she said she couldn't find the information. I quickly found the information myself and our serial numbers were not included in the recall. I was surprised to find that these stoves were causing all kinds of problems. Not just what I am experiencing. I'm worried to even leave my breaker on when I'm not using my stove or when I am not at home. I can't believe a product this dangerous is still on the market.

Purchased brand new appliances from local Frigidaire dealer and within three months the control module on the professional series range went out in it. Electrolux replaced because it was still under warranty. Now it is doing the same thing and I am sure it will cost hundreds to replace. I have not had good luck with the range or the side-by-side refrigerator. I am very unhappy with their appliances and judging by the number of similar complaints, they should recall their ranges.

The brand new electronic range we bought 6 months ago had defective circuit board. They sent us the Mr. Appliance, the sub-contract company. After the repair, Mr. Appliance charged us $79.95. The range is still under warranty. We asked the reason, but they never explained it and told us they will send the bill to the collection agency if we did not pay the bill. We paid unnecessary repairing fee of $79.95 and was threatened by them for reporting to the collection agency.

We have a Frigidaire Glass Top Oven/Convection oven that is 5 years old. We laso purchase matching Stainless Steel appliances at the same time to the tune of thousands of dollars. This week we were using the stove when sparks and flames shot out of the back, and then the stove and all controls shutdown. We were shocked by this and immediately turned off the circuit breaker that controls the stove. A serviceman from an idependent company came and diagnosed the problem as a burned out clock unit. He indicated that this was not the first time he has seen the same problem with this stove.

Stove Range Model #FGFL79DBE Purchased from Lowe's December 2005. Used the broiler for the very first time on May 9, 2010 and the stove caught on fire - insulation and/or wiring began burning inside of the stove. As the house filled up with black smoke, I disconnected the gasline and removed the stove to my outside patio as it continued burning. There was smoke damage to my ceiling, walls, and to the exhaust fan above the stove.

I called Lowe's, they referred me to "frigidaire", Frigidaire Customer Service employee "RYAN" (Phillipines) stated "they would replace the stove if it was determined unsafe", gave me telephone numbers to service techs - but took down none of my information. Service Tech came out confirmed stove had been on fire (burning), did not dismantle the stove to find out the definate cause of the fire because he felt the bottom line was that the stove was unsafe and to be replaced, advising me "under no circumstances was I to place that stove back inside of my house, and to leave it outside and covered under the heavy plastic sheathing" since it had continued smoldering. There was some kind of evidence that there had been some kind of pest inside of the stove at some point in time, and most likely from either Lowe's or Frigidaire's warehouse, but the service tech could not determine that had been the reason for the stove catching fire since he did not dismantle it and deemed it unsafe and hazardous!

I did not hear from either Lowe's or Frigidaire for more than 3 weeks, I called Lowe's who now offered to sell me a new stove with a rebate; I called Frigidaire to speak to Ryan, only the customer service people didn't know who Ryan was - because there are "two separate customer call centers", one in Georgia and the other in the Phillipines. After 3 days of trying to find Ryan, I learned about the other customer care center in the Phillipines. I called looking for Ryan, (this is already a month without a stove), Ryan was unavailable (how convenient), so now I am explaining all of this to yet another person who I can hardly understand since they can't speak very good english. She now tells me "that Frigidaire will not replace the stove but will send me a rebate for a new purchase", after telling her "this stove caught on fire and I had already been told it would be replaced by Frigidaire (ryan) and she could verify that by "their recorded quality control customer service recordings", she states "she is taking the report for their liability department", once the report is complete I ask to speak to her supervisor who is also "unavailable, but would call me back with two hours" - needless to say, I never received that call, nor have I received anything from their liability department.

My stove remains covered under heavy plastic sheathing on my patio, as it has been since I dragged it burning from my house on May 9th, 2010 and injuring my back in the process. On May 27, 2010 I sent a 9 page written letter to Keith McLaughlin PRESIDENT, Robert Cook CEO, and Electrolux at their corporate address (250 Bobby James Expressway, Martinez, Georgia 30917), detailing all of these occurances and included photos of the fire damage to the stove and my kitchen/laundry room, etc. - There has been NO RESPONSE whatsoever from Frigidaire, not their customer care people, or their corporate officers. As stated by the Tech, "the stove was in brand new condition", it was only 4 years old and extremely clean since I take care of my appliances. I had no problems with it until I turned on the broiler for the first time, as soon as I turned it on in the lo position black smoke begam pouring out of the vents. I was TERRIFIED after already suffering a devastating house fire in August 2005.

The ironic twist, is that I had purchased this stove after that fire when I was forced to move into my rental house next door in December 2005. I was completely terrified when black smoke began pouring from the stove after turning the broiler on for the 1st time. I was an emotional wreck for more than a week knowing what could and would have happened had I not climbed behind the stove, disconnected the gas line and removed it from my house. Frigidaire's corporate officers are aware of these facts contained in the letter sent to them, I have heard NOTHING from them whatsoever. All I asked was "for them to honor their agreement to replace the stove as Ryan stated it would be", I was not asking that they repair the damages to my home since I was willing to do that myself; I am going on 2 months without a stove in my house, I have an 85 year old elderly mother to care for and I can not afford anymore meals eaten out. Frigidaire could care less about it's consumers and after reading all these other posts about "fires" in their stoves, I'm wondering if that might not be the reason that Home Depot stopped carrying these products. I cannot even find a local address to serve Frigidaire with Small Claims Court summons. They said "They would replace the Stove, and THEY NEED TO HONOR THEIR WORD AND REPLACE IT!"

I camplained to Frigidare that there was a design flaw in their slide-in range. The space between the front 2 window panels becomes dirty/greasy quite quickly. The only way to clean the front window is to hire a technician at $61.00 to remove the door and clean it which I did. I compained to the office of Frigidare and eventually was told by the Escalation Manager that the product has been around for 80 years and that the stove does leak residue in between the glass panels, but that it is my responsibilty to either call a technician to have it cleaned or clean it myself.

I have tried to remove the front door but so far have not been able to get it out. There are no directions in the manual I got when I purchased the stove 3 years ago and there is nothing in the manuals that suggest that I need to physically remove the door, unscrew the panel and clean it. Of course if I| make a mistake and break the door, it will be my error and I will have to replace the stove ($1100.00).

When I spoke to Frigidare, I requested that I have the oven replaced. However, they said that all their ovens leak between the 2 panels. I then suggested that |I would like compensation for the stove, however Frigidare said they do not compensate their customers and that I should make such a request to the business that sold their product to me.

First and foremost...if there are this many consumer complaints regarding Frididaire ranges with fire and safety hazards then why haven't these products been removed from the retail world and consumer's homes? After reading a good majority of the complaints with Consumer Affairs I'm surprised that a total recall of the products have not taken place.

We purchased a Frigidaire Smoothtop Range in 2004. Model #FEFL63DSA. Like others have repeatedly complained about this range is a problem. The right front large burner from day one has had proper heating issues. This being our first experience with a smoothtop, we lived with it. Next is the oven heat and ventilation from the oven which WILL BURN you when the oven door is closed. The heat from the oven has discolored the top exterior of the oven door. Now, (just this weekend) the oven element no longer works so we have to replace this at our own expense. I'm very worried over the safety of this product and would like to know where to do from here. My previous range/oven lasted 38 years and I never had a problem with it. Trust me, Lowes (purchase place) will not refund or replace this product, they don't even carry parts for it. I have to order the oven element online and have it shipped then contact someone to install it. What a joke!

April 27, 2010 I had an un planned stop at home around 9:00 a.m. I was only home 10 minutes when I heard this loud snapping, zapping and crackling sound from my kitchen. When I ran into the kitchen there were flames shooting out of the back of the electric stove 8-9 inches up the back splash. I quickly grabbed the stove door and pulled the stove into the middle of the room, I then quickly unplugged it. The flames started to subside. I then ran to the garage and used a dolly and got it out of my house and used a fire extinguisher to put the rest of the fire out. Needless to say the house was full of smoke, and I was shaking. Thinking if I had not been home my entire house would be gone along with the family pets.

Please note, there was a recall on the stove in October of 2009 for the issue of the oven allowing moisture to get into the control panel, which would cause it to turn on, short circuit and start on fire! Being notified of the recall we had a repair person come and fix the problem in October of 2009. Watching the repair person, he replaced the control module and then used a silver heat tape around the back of the stove to stop the moisture from coming up from the oven and getting to the control panel. Apparently it didn't work, We still had a fire! (I have the documentation of the recall and the repairs done).

Immediately after extinguishing the stove I contacted Sears to whom we bought the stove in 2003 and they referred us to Frigidaire Liability Department. I received a voice mail box stating it would take up to 3 business days for the department to get back to me. I did not allow that to happen, with complete determination I hounded all departments until I spoke with a real person from the liability department. Mary A. J., told me she would mail me a liability letter which I would have to fill out. Here is the liability letter to which she sent.

"Tuesday, April 27, 2010 Ms. C.: Thank you for your recent inquiry regarding an alleged malfunction of your appliance and the subsequent damage to your property . We would like to apologize for the inconvenience that you have experienced with your appliance. You have the option of contacting your homeowner's insurance company regarding this claim. If they settle the claim under the terms of your policy, the insurance company will then act as the recovery agent and subrogate the claim back to us. If a settlement is reached the insurance company will refund all or part of your deductible. If you are not filing with your insurance company we would be happy to evaluate your claim. In order to proceed with the investigation there is additional information we must have.

"Please forward the following as marked: (X) Copy of original purchase receipt for appliance involved. (X) Model and serial number of appliance involved. (X) Copies of workorder(s) to repair appliance or diagnosis of the appliance. (X) Color photos of the damaged property. (X) Actual part involved in alleged appliance malfunction. (X) Age of property prior to alleged appliance malfunction. If less than 2 years old please provide a copy of the original sales receipts. (X) Two estimates to repair damaged property, (An itemized list of materials and

costs.) Please return the above marked information within the next thirty (30) days. Upon receipt, we will proceed with the investigation and be in contact with you. Sincerely, Mary J.

After receiving the letter I then had to schedule a service person to come out and determine what caused the fire and to see if the stove was repairable. Mary told me Frigidaire would reimburse us for the cost of the service call and that Frigidaire would give us $150.00 as a one-time good will gesture for the inconvenience of not having a stove to cook on. It is May 25th and I still have not seen that money. Fortunately we did not have to have repairs to the home made, due to my quick thinking of pulling the stove away from the back splash and that the back splash was ceramic I was able to scrub it clean.

It took a week or more for the electrical smell to leave the house too. I then provided them with pictures of the smoke and flame damage to the wall, copies of the recall service repair, a picture of the serial # and Model # tag, the stove itself, a copy of the original sales receipt and a scanned copy of the service call to determine the cause of the fire. To which was confirmed the control module had short circuited and started on fire. Once Mary A. J. received this Mary then stated that Frigidaire would replace the stove. I told her I do not want another Frigidaire product in my house and that I will be purchasing a different brand. Mary A. J. then stated that Frigidaire would buy back the stove for its original purchase price only because I had the sales receipt.

However for this to happen I had to provide them with another copy of the sales receipt and to peel the model and Serial # tag off the stove and send it to Frigidaire, which I did. I sent it to them certified signature mail to verify that it was received by Frigidaire, it was received May 15, 2010 according to the United States Postal Service. As of today May 25, 2010 I have not received any money, so I tried to contacted Mary at Frigidaire and she is out of the office until May 27. So I started hounding the department until someone would give me some information. According to Deidre at 706- she was able to see that the request for the $150.00 (one-time goodwill gesture) and the buy-back amount for the stove was submitted for a check request yesterday May 24, 2010 almost 10 days after the documentation was received by Frigidaire. I have now requested the Supervisor of Mary J. to contact me, the saga is continuing.

From April 27, 2010 to May 11 I did not have a stove to use, which caused me to cook on an outside propane camp stove and/or restaurants and fast food. We purchased a stove May 11 having to write 2 checks, one for the amount that we had in our savings account to pay for half of the new stove and another check that is dated May 31st for the other half, to which we believed we would be reimbursed for by then. Today being May 25, we are scrambling to cover the amount of the 2nd check. Loss of work due to having to be home for the repair person, for verification. Cleaning of my house to remove soot and electrical smell.

I purchased a Frigidaire FEFL79FCB smooth top range which has the same problems as other Frigidaire models that were recalled. My model has the exact same symptoms and hazards as the other models recalled. It turns on spontaneously without being switched on. It fails to turn off after being switched off. And it heats to different temperatures than selected. This poses a fire and burn hazard to consumers. When I contacted Frigidaire I was told that this model is not included in this recall and no assistance is provided to fix it (except to offer to charge us $250 to come out to fix it).

I purchased refrigerator and stove from ABC warehouse in Southfield Mi. along with 1 yr. warranty in 2007. Warranty ran out in 2009 and I could not afford to purchase extended warranty. Meanwhile, I noticed everything I put close to the back of the top of stove where clock and temp gauge are located, it would get extremely hot. One day, I inspected more closely to see where was heat coming from and noticed that there is a separation in the backboard and flat stove area clearly something that is not suppose to happen . Every time I use the oven, I have to move everything from on top of my stove in the back area.

I purchased Frigidaire because of the reputation "Frigidaire" has had since I was a little girl. I am so disappointed and they won't make me whole because I don't have a warranty. My stove was barely 2 yrs. old. And three of my shelves from my refrigerator have been broken and I have been able to glue 1 of them back with crazy glue. I'm stuck with seriously damaged product! When you purchase a major appliance, you should not have to also purchase warranty. You should back your product. I am disappointed and will tell everyone do not buy Frigidaire!

I purchased a Frigidaire range from Sears on 11/12/07, Model number PGLEF385CS1 Serial number Nf30816571. Around the middle of Nov. of 2008, our range start beeping F1 error. We called a repairman and said he wasn't sure what the problem was. He suggested that we change the clock timer, which he felt we could do for it was easy to do. We did this but it still came up F1 error. He suggested that it might be the keypad or the oven probe nothing worked. By this time, we also had our oven lock and were usable to unlock it.

Finally, we took it to another repairman and he had to hold a button down for 5 seconds, which unlocked the oven and the F1 error went off this all cost us over 800 dollars. It is now a year later and we are back at square one our stove started beeping F1 error on Feb. 11 and has not stopped we can only stop it by unplugging it and then when we try to set the clock the F1 error comes back on.

We have talked to Sears and they say it is the clock control. We have talked to Frigidaire and they say they can't do anything because we have to go to Sears because they are under contract. We have sent the two clocks that we have to see if there is anything wrong with them and fixed if there is. They both came back saying that there is nothing wrong with the clocks but when we put the clock back in the range it comes up F1 error.

We are now looking at taking it back to the second repairman which will cost us another 200 dollars. This all costs money which by the time we do this we could have bought another stove. Sears is passing the buck and Frigidaire is passing the buck. Here I sit with an almost brand new stove that doesn't work. I like baking and cooking and after hearing about the problem that Frigidaire has with their ranges, I sure will not be buying anything Frigidaire. The cost of the driving back and forth with the range and all the repair amounts up to around 1,000 dollars, which we cannot afford and no one seems to think about the consumer. I sure wish that I could find someone that will listen to us and help us resolve this.

I have a Frigidaire electric range that is 5 years old. All elements and with the oven off, there was a big pop at 11:30 pm and a flash of light. The oven door locked and it began flashing F1 Error. We unplugged it and plugged it back into the wall. The same thing happened. We priced the parts - approximately $210 for the little computer boards. I'm looking for an estate sale to find a product without a computer. I think most car owners are feeling the same way. Why did we think computers were reliable when our desktop crashes every little bit?

I bought a new electric range in November of '09. I cooked something with sauce and it splashed in between the glass. An appliance person came and repaired it. I cleaned the outside glass and again, it went in between the outer glass and inner glass of the oven. I have no way of cleaning this. I have a brand new stove with a twelve inch streak. Poor design of the door. The vents, which you can not see behind the oven door handle, allows for anything to fall between the door. This could include food, dust, spillage, anything. The recommendation from the company is to clean it better! How does one do that without taking the door apart? The place where I purchased it won't help, Frigidaire won't help. No one will stand behind their product.

I turned the stove off and it didn't go off. Instead, the element got hotter. This resulted in my smoke alarm going off when the pot on the stove started burning because the stove did not go off after I had turned it off and walked out of the kitchen. If it had not been for my smoke alarm, there could have been a major fire in my kitchen. The pot was destroyed. I contacted Best Buy about the product and I'm not getting the satisfaction I deserve. By the way, I purchased this stove and a dishwasher in May 2009. I also took out the extra warranty offered by Best Buy. I was checking this site and read about the recall. No one has contacted me about my stove. If they had contacted me, maybe this wouldn't have happened to me.

I have a fear of the stove causing my home to burn down. For a technician to tell me to turn off my circuit breaker to my stove until it gets fixed is disrespectful and downright cruel. By the way, a repairman from the Geek club started repairs on January 28, 2010 and as of today's date, February 23, 2010, it has not been completed. Parts are being delayed. This product is too new for me to be going through this turmoil.

We purchased a Frigidaire stove (model #PLEF398CCD, serial number VF42114376). Last year, the stove started flashing F7 beep and the burners would not turn on. We called for service (Glades Gas Co.), and their repairman did not know how to fix it and said he will search and come back to fix it. We were charged $85.00 for him to looked at the stove even though he was not able to fix.

About 2 weeks later, we called and spoke with him. He said we will have to charge the $85.00 whether he will do the repair or not. He still did not know what F7 was. Now, the F7 is flashing and beeping 24/7.

My Frigidaire electric range ES510 control self-cleaning oven with ceramic cook top is defective. There are stains inside the glass door which we cannot remove. We also cannot remove the door cover to clean the stains. The stainless steel finish is also streaked with absence of color.

I bought a house and had older appliances in the kitchen, except for a new stove/oven. Nothing but problems from this newer unit. All the problems listed on site, i.e., burners not turning off, oven getting extremely hot and locking, finally control panel shorting out due to electrical fire (blessing in disguise).

I no longer have to deal with pos stove. I went to Appliance Warehouse to replace with all new stainless steel appliances...Frigidaire...oops! I didn't realize pos stove was Frigidaire until I got home and looked. ** no! I called up the sales person and cancelled order asap. I went with Samsung. Buyer, beware of Frigidaire!

I have the smooth top convention oven and my husband was cooking on it and when done, he moved the pot over to the front left side of the stove and he saw this very bright red flame from the burner, a bubble and next thing he hear was this pop and the glass top busted. We have no idea what happen to it. All I know is that now, I have to buy another stove. I think that the company need to do a recall on these stoves and refund our money. I always have a problem with the front right burner with keeping it clean. Maybe this had something to do with it.

There was something wrong with that burner for I would notice that sometime how bright it would get more than the other burner. My husband could have been seriously hurt by this incident. I don't have the money to buy another range but what I'm going to do?

I purchased a smoothtop stove in May of 2008. I can't use either of the front burners, because no matter what temperature they are set to, they go straight to HIGH. I have contacted the company and they have more than 20 of these models on recall, my model # is not yet on the recall list yet so they will do nothing for me.

i called the company and she said my warranty was up and there is nothing that can be done about it. Then she said she can get the parts for me but the service is not covered. i find this insane because it is a very expensive product and it is now being used as a decoration. i would like my appliance either replaced or fixed for free.

I purchased a Fridgaire Professional series range - duel fuel in May 2009, Picked it up in July 2009 and installed in September 2009 when kitchen renovataion was complete.

I called Lowes - they said they would gladly take it back if it was within the 30 days.

I called Fridgaire - got several people in Manilla - gave me names of local repair companies.

Called Dan M in Parsippany NJ (I think) and their tech came to look and said it should be replaced.

It's been going on 4 weeks - no part and no repair. I finally called Lowe's corporate offices. They took my information and said I would get a call within 24 hours. 9 days later, not call. I called again and I did receive a call.

Another week has gone by and no repair. So I basically have no stove. I'm at the end of my rope and think they should replace this stove. I'm not comfortable with it in my house even if they do wind up fixing it.

I can give you exact dates and some people's names if you need them. Basically I spoke to repair Company Dan M, Lowes Home Store, Fridgaire.

Thank you so much. Thanksgiving is coming up. I have a large family and can't even start baking my pies because of this!!!

I bought this stove new in April 2009. October 21st, at 3:00am in the morning, 2 of the burners turned on high, while the switches were in the off position, causing fire damage to my kitchen. I contacted Electrolux, who gave me a number to call to have a service person look at the stove to see if it was a warranty issue. I found a recall on the CSPC website on this stove and called the phone number listed there. They set up a time for a tech to come fix the stove. The tech arrived Oct 30th, and asked for the repair parts. I had no parts, and he said they should have shipped them to me. He ordered the parts and said to call when they came in. The 1st box arrived Nov. 6th, and they were wrong.

I called their office, Electrolux, the recall center and explained they were wrong. I was told I didn't know what I was talking about and the tech would install them Nov. 12th. I called back repeatedly and was told the same thing. The tech arrived on Nov 12th, and said they are the wrong parts, and they would send me some other parts and to call when I got them, in a week or so. I called all the above again and expressed my displeasure and was told they are only required to fix the problem, and there is no time constraints. I asked the person at Electrolux to speak to her supervisor, and she refused, and eventually hung up on me. I have talked to all the above about this issue and have asked what am I supposed to do to cook, and was told that is my problem. I said at this rate it could take a year to get it fixed, and was told if it did, they would still have met the requirement to get it repaired. I am without a stove, out $2000.00 for the stove, $3400.00 in damage to my kitchen, and have only asked to get the stove fixed. Electrolux has been totally rude and unhelpful in a recall issue, I can imagine their response to a warranty issue.

In April of 2004 my husband and I purchased Frigidaire's Professional Series glass top oven, microwave, refrigerator and dishwasher. Just about 1 year from purchase the light below the microwave went out. We called the store where purchased and they said it was not covered by warranty. Approximately 8 months ago I was using the self-cleaning feature for my oven, the oven turned off and locked. We were unable to open the oven for weeks.

Within weeks of the oven failing our dishwasher was not working properly (no heat). I called a repairman in the area, he told me that the computer would need to be replaced in the oven and the same for the dishwasher. The price of these items were hundreds of dollars which I do not have and would not invest in these products. Now the microwave is not working. We were so excited to have new appliances for the first time! Unfortunately, we cannot use the appliances and do not have the money to replace them. Hopefully one day we will be able to afford to buy new ones but it will certainly not be Fridgidaire.

Less than 2 yrs again I purchased a frigidaire range Model PLES389ECH. We thought by the price we were buying a top of the line appliance. Now our oven does not work and flashes F30 err. We have called a service man and as of now about 1 month later we have been unable to get the correct part to fix the oven.

I feel that if you pay 1500 dollar for a stove it should last more than a couple of years. I will not recommend frigidare to anyone I know. My daughter is building a house and she will not be purchasing any of [their] appliances for her home. I also have a friend that will not.

Right now there are six people living in my home and it is extremely difficult cooking for that many people and not having an oven. I am so frustrated I could scream if it would do any good. But I see by the reports it doesn't. I see where there are a lot of consumers having the same problems we are.

In August of 2007, 11 months after I purchased a brand new Frigidaire Gallery Series smooth top, self-cleaning convection range, a drop of liquid went under the pot which was heating on the front left side element and I heard a pop, almost like a firecracker went off. When I lifted the pot, I found a large dime-sized hole in the cooktop. I phoned the dealer where I purchased the range, which cost over $1100 + taxes, and they told me to get in touch with an Electrolux repair service, for which I paid $150 extra for a 4-year period, which I did. They sent a technician to look at the range and he told me there was nothing to do and that this was not garanteed.

So I contacted Frididaire Electrolux)- no luck with them either. They told me that any food spilled on the hot element could and would do this and is caused by sugars in the foods. I really got the impression that I was disturbing the person who answered me and she just about blamed me for cooking on the range in the first place. I can understand some pitting, but not a hole! After all, aren't these ranges made for cooking and don't most foods (potatoes, veggies, rice, etc) have sugars in them? I wouldn't want to try a bath of jam!

A friend of mine has a GE smoothtop range and cooks constantly, including foods containing sugars and such, without immediately wiping up spills, and has never ever had this problem occur; she has been cooking with this range for many years. My range is also very difficult to clean and a dark ring forms around the element each time I use it. Should have stayed with my first idea and purchased a model with solid raised elements, easy to clean and fuss-free. I will never again purchase a Frigidaire product. And yes, I did check the model and serial number for the advertised recall notice and thankfully my range is not one of them.

I was sent a letter informing me that there has been a recall on certain parts of frigidaire ranges. My model was one of them. The technician replaced to parts and told me that my range needed another part replaced. He contacted frigidaire and they sent the part. When the technician arrived, it was the wrong part and moreover not even the correct part for my model! He told me that I needed my relay board replaced, but that I would have to contact frigidaire myself because my range model was not one of their recall for relay boards. I contacted frigidaire and customer service told me that they would investigate, but that they would need confirmation from the technician. Moreover, customer service person just wanted me off the phone - unprofessional! The technician told me that they will not contact frigidaire because my range model is not on their recall! I am disappointed with frigidaire! I hardly used my range because I have had a problem with it since I purchased it in 2007. They told me that I replace it, but only if I purchase it! I feel that I should not pay for it since other models are having it replaced and that perhaps my range model is also defected. Frigidaire is not taking responsibilty for this matter and I plan to take this to the media. I would like someone to call me to discuss this matter. Also, I am making a complaint about someone (sorry, no name) that I spoke with today at 10:30 a.m. from number 1-877-609-7857. He was condescending with me which I did not appreciate.

I have a Frididaire Glasstop Range that I am having a problem with the right rear burner coming on without my turning it on and can only shut it off at the breaker. When I went on line to find the number for Frigidaire, I found that some of the glasstop ranges had been recalled so I looked up my model and serial number for the range that I purchased in 2006 and called Frigidaire, they said that my range was not on the recall list and gave me some other numbers to call. I finally did get someone that spoke very poor Engish who took my information and offered me the option of a new part or a 40% discount on a new applicance but I would have to pay the labor cost to have someone come diagnose the problem and then install the part. After doing some additional reading from complaints from other consumers, I did not find this an acceptable solution for such a potential fire hazard and do not know how Electrolux/Frigidaire can get away without recalling these hazardous products.

I have a Frigidaire Professional Series (2002) range that was part of the recall, but was added on late, likely for liability reasons.

My model is not one that he has experienced to have the problems described because the potentiometers that connect to the control knobs are a self-contained unit wired to a separate board. This design keeps moisture out. The newer stoves have the potentiometers built into mini-boards that are attached to the knobs. This style of technology is practically transparent and not encased in metal, making it susceptible to moisture damage. People who've had the problems outlined in the recall are being sent new boards and their system is being replaced with the old one like mine. If these parts haven't been sent, Frigidaire should be contacted to get them.

Why they decided to go with an integrated design is beyond me, but the problems could have been predicted. Hopefully, these fixes work.

In 2005 our stove 'misbehaved' in the exact manner described in the recall. The 'repair' surrounding this malfunction was not completely and satisfactorily dealt with by Sears, but while this is a serious unresolved part of our recent unsuccessful attempts to find resolution to all of our stove problems at the local store level, it is, for this format, an aside and only mentioned to allude to the fact that we have a much larger problem than the 'simple' recall.

The main point that I wish to make is that in phoning the 800 number (not to arrange a repair, but rather to ask some questions) we found that the young woman charged with the task of doing this very difficult job, quite well versed for any comments or questions that might present. We were interested in EXACTLY what the problem was with the stove and EXACTLY what the intended solution. To this question we were told that the problem was 'moisture' and that we, in the recall, would be receiving a new relay board and a moisture pack. It would be a very good idea to give all of those who own this stove a fresh start with a new relay board as ours, which was replaced in 2005 has, just two days ago, failed again and the stove refused to turn off by way of the switch on the stove. The breaker has been thrown and the entire stove sits idle.

As for the moisture pack though - this is totally unsatisfactory. The defect in question on this stove can't in fact, be repaired and the moisture pack can only be effective up to the point that it is able to absorb moisture. Depending on climate and especially depending on amount and type of use of the stove, the saturation point of the moisture pack will be reached at varied times of indeterminate length. I have it on very good authority that moisture packs have an expected life span of 5 to 7 years even in a setting not so moisture laden as the kitchen. I just can't imagine that, if held to account by those who are expected to protect consumers, that this supposed 'repair' would be seen as satisfactory.

Obviously, we who own this stove are destined to be exposed to the very real possibility of re-occurrence AND we cannot know anything of when this might occur. With the obvious danger that this defect presents, I believe the stove should be recalled completely - taken out of peoples' homes and we need to be reimbursed. This stove is a huge and dangerous mistake - the responsibility for it's finding it's way to market and being foisted on the unsuspecting public needs to fall where it lies - with Frigidaire and with Sears. We, the consumer, should not have to continue ownership of such a 'time bomb'. People will eventually be very badly injured and/or killed and those who understand the nature of the defect on this stove know this.

Purchased Frigidaire Gallery Series appliances for new home in 2006. Just moved into house in May 2009 and have had problems controlling temperature of glass top burners on stove. Also, the oven temperature does not heat to temperature set to and does not hold temperature will cooking. Stove is useless to cook on. Received recall last month for stove and told not to use stove. Waited 3 weeks for service to come out - came and said had wrong parts and left. Have made at least 15 calls since then and no one will deal with the stove. Need to have some way to get reimbursed to buy new stove.

Ironically, last week I noticed that it will not cook above 270 degrees. Oh yeah, last summer had to replace the fuse in the microwave. Geez Louise, do they make appliances now to only last 5 to 10 years. My apliances are 7 years old in December. I believe I should get some sort of settlement with Frigidaire. I tell you one thing, I have built three houses all containing GE appliances and regret that I didnt buy again. It will be a cold day in hell if I buy Frigidaire again.

The heating element in the stove blew up! We had turned on the stove to heat it up and about 5-10 minutes later, we heard a big boom, and saw the whole oven light up like a fire! Smoke filled the kitchen, and the element had blown a hole in it. could have burned my daughter badly if she had been opening the oven door to put the cookies in when it blew.

We have the Pro Model Electric Stove also, and have had continual problems with spontaneous burner turn-on with the surface of this unit. We received a recall notice this week, so evidently they are going to do something about this...

I am writing this based on the Frigidaire recalls. I have a glass top stove only (on counter, no oven). It is Number FEC30S6ABF. This was not among the recalled numbers, however I am having the same problem: knob turns to off position sometimes and heat element continues to heat up. Stove costs almost $400. do I have any recourse?

I have the same problem as the recall on Frigidaire stoves. I have the model with the ceramic surface. The tempeture of the burners go down too fast, if the water is boiling, as soon as I turn down a bit it stops boiling. Is there something you can do for us. Thank you.

My continuous cleaning propane stove is 4 years old and out of warranty. We had been out of town for a week. When I got home, I set the oven to 400, placed food in to be baked, and went into the other room (knowing that it would take 45 minutes to an hour for the food to be done. Within 30 minutes or so I began smelling something burning and went to check. The heat around the oven told me something was wrong so I turned it off and removed the food which was black.

My husband put a thermometer in the oven and set it on 400 again. It pinned the thermometer at 500 within minutes. We called our gas company and a serviceman came the next day, but couldn't get any info from Frigidaire becasue they are not authorized dealers. We live in an isolated area and the only authorized dealer doesn't have a tech who can work on the oven. I called Frigidaire and the first customer service rep hung up on me.

I called again and got the run around so asked to speak to a supervisor who could at least speak and understand English. He finally told me that he would try to get the service center to contact my gas company and authorize service, but I have to wait for them to call back, within 24 hours, he said. I told him that I refuse to pay someone to drive 200 to 300 miles to fix my oven when there is a very reliable service available 15 miles away. If I had seen this site before I bought my stove, I would have chosen a different brand for sure! The results are pending.

The 30 in electric range (FEF366ASE) was purchased March 03. The plastic oven handle broke off completely in my wife's hand (Mar 09) while she was baking.

We have a Frididaire Professional Series elec. range. Model PleFMA99ECF purchased in April 2005 or 2006. A couple of years ago we had incident of left rear burner not turning off when knob turned to off. I had a repair done, don't remember the details. A couple of weeks ago, same thing happened, same burner. I had to pull oven out and unplug both times to get burner to turn off. This time I noticed it just before I was heading to bed. Very dangerous. Need to follow up with Frigidaire.

I bought a Frigidaire double oven in March of 2007 and the hinges melted and the door eventually fell off by September of 2008. Sears where I had bought the oven replaced it with the same model and by May 2009 the same problem happend. Now Sears says they will not replace the 2nd oven. It seems like this should be a recall because obviously this a defect with this oven. I saw that other people have had the same problem.

I bought a frigidaire electric range model ES340 in 5/07 and have had multiple instances in which the top burners have stopped vacillating and stayed on, causing the stove to get enormously hot. The only way I can turn it off is by hitting the fuse box off. Company came 5/08 and "repaired" it but it is happening again in 7/09.

We purchased our Electric Frigidaire Professional Series Ceramic top Range in 2006 after repairs were done on our home due to Hurricane Katrina. The broil would not work at all from the beginning. In less than 9 months,03/07 the complete oven (bake,broil,convection,clock & all) went out.it was under warranty & was repaired.I was skeptical about this product, so when I was offered an extended warranty, I purchased it.Thank Goodness I did. Then again in 2008, same identical problem...Oven/bake/broil/convection/clock would not work. Once again, service technician came out and repaired it.

My extended warranty run out in March 2009 and I could not afford to pay $93. Well,here I am once again, July 23,2009 without an oven/bake/broil/convection. I am contacting Frigidaire today to find out what they will do to, once & for all, solve this ongoing problem with my $1,500 range.(FYI)I received a 3rd degree burn (about 3 inch diameter) on my right arm yesterday because I was trying to BAKE beans in my microwave.IF my frigidaire oven had been operating,this could have been avoided!!

I am one phone call away from calling my Attorney if this Company does not respond positively to my THIRD COMPLAINT. Especially after reading the numerous Consumer reports on this Companys'products.When will there be a recall on these PRODUCTS? WE have been told that it will cost about $500 to repair this problem.We cannot afford this, that is a third of the original cost of the range.Frigidaire/Electrolux are playing with peoples lives with these faulty appliances.(FYI)We also have a Frigidaire Commercial Series Upright Freezer ($1,200)that had to have repairs after being used for only 6 MONTHS.I will NEVER buy this Brand again!!

We too bought the Frigidaire gas wall oven and the same thing happened after one year. The hinges pulled right out of the oven, now we are out an oven, out $800.00 and will never buy a Frigidaire product again. This company needs to stop selling this product. It is obviously defective.

BEWARE OF FRIGIDAIRE RANGES!! We also purchased a ceramic cooktop range in 2003 and have had our burners turn on spontaneously, without the knob being turned on. This has happened, not once, not twice, but three separate times. The first time, the stove was still under warranty. We thought 'oh, well, they took care of it, and now we're safe.' Sooooo wrong! About two years later, the exact same thing occurred. After much complaining with the customer service rep. in the Phillistines (yeah, other than knowingly marketing defective products, they're giving away our jobs), they agreed to repair our stove again free of charge (2nd replacement of the main board). I specifically asked them what would happen should this occur again, because by this point we knew it would. That was in 2006.

Well, lo and behold, here we are again in July 2009, and our burners are turning themselves on again. We went through four different reps before they agreed to cover the cost of repairs yet again. My husband demanded a new stove, and they offered us 50% off retail. My guess is that would be just enough so it doesn't cost Frigidaire a dime. We don't really want another Frigidaire stove, it was just the principle of the issue. Needless to say, we turned down their offer and will never, ever subject our family to the dangers of a Frigidaire range again.

If anyone hears of a class action suit against them, please post so the rest of us can join in.

I have a 10/2003 Frigidaire stove model # FEF455BBB that was made in Canada for the above company. It is an electric range/double oven with a electric griddle. The burners will randomly turn from low to high heat without any cause or forewarning. I have had a teapot simmering on low and walked into another room only to come back and find it on high with the room full of steam and the pot totally empty. It has also happened while cooking food and causing burning of the food which could have caused a fire at any moment. One night, I had a pot of water simmering because I was ill and wanted tea. I fell asleep and awoke to the smell of something extremely hot. The burner had switched from low to high and had evaporated at least a quart of water and teapot was blazing hot and smoking. I am terrified this stove will cause a house fire.

In the middle of the night, while walking through the kitchen, my wife noticed the "HE" indicator on the left rear element. She approached the range and noticed that there was in fact heat coming off the element. She then confirmed that the knob was in the OFF position, turned it to LOW, HI then OFF again.

Within seconds of being returned to the "OFF" position the element went to full heat followed by a loud "POP" at which point it died.

The event startled my wife significantly and has shaken her confidence in this brand new, less than 2weeks old range.

When I investigated this morning I noted that the element wouldn't turn on even when I turned the knob to "ON". Other elements appeared unaffected.

Reading similar reports here and contacting Frigidaire support did nothing to allay my fears that this range wouldnt spontaneously turn itself on again.

An appliance that cannot perform the absolute basic function of ON and OFF has no place in my household. I will be returning the range along with the matching Frigidaire microwave for another brand that stays OFF when I turn it off.

The top back burner came on by itself. Luckily we in the kitchen and at home when this happened. The cabinets above the stove were very hot to touch before we could get the curcuit pulled to shut off stove. Very scary stuff. We were actually getting ready to leave our home shortly, leaving our two pets in a closed house unable to get out.

This item was purchased at Lowes 11/2007. In the first week, we had the appliance replaced through Frigidaire because the oven got too hot and completely melted foil put down for a frozen pizza. Looked like abstract art on bottom on stove, smelled horrible too. Next problem, was the stovetop burners quit working all together. Sent out repair tech that replaced all four burners electronic components. Thought all was well until yesterday.

With lastest problem, I am writing this while I wait 8am-5pm on a Saturday for the repair tech. After they "fix" it this time how will we ever get a good nights sleep in our own home? Leave for the weekend without worry?

I am apparently one more victim of this fire hazard. I cannot believe there has not been a recall for these stoves. Like the others, my stove turned itself on while my daughter was upstairs giving her two month old baby a bath. There was a pizza box on the stove at the time that caught fire. Fortunately her boyfriend came down stairs and saw the flames and put out the fire that was reaching up to my cabinets. If noone had been at home my house would be gone. This is an outrage that I have to pay to fix something that is definitely defective and should be replaced by the company.

I purchased a ceramic cooktop frigidaire stove/ oven and after only 1 1/2 years the digital control oven panel stopped working. Factory warranty was only for 1 year and frigidaire refused to investigate whether or not there was a defect with the parts in the control panel. I was told that I was totally responsible for repairs. I have purchased others brand appliances in the past and never had any problems after only 1 1/2 years of purchase. I know that there were extended warranty packages available- but should one have to spend 100's of extra dollars on it after spending many on the appliance. I am very dissatisfied with the appliance that I purchased and the Frigidaire customer service. I want to know what if any channels have to be taken to at least get them to see if the digital control panel was defective or had defective parts from the start.

After relaying all this to the company they still would not help me. They told me to repair the issue. If I do repair it, would I trust that it would be fixed. NO! This stove is a piece of junk as fas as I am concerned and the company knows it. Be Aware.

Regarding Frigidaire flat-top stove bought in October 2007, model GLEFZ379FCC: Off and on "burning plastic" smell that initial product instructions said to disregard as it was "natural." Product suddenly stopped working June 2009. Upon inspection by technician, wiring at terminal block was black and melted and could/should have started a fire. Technician replaced terminal block and cord at my expense. Thought it might have been a freak defect, but now I see online that there have been numerous complaints about the wiring on other Frigidaire stove models. Sounds like a pervasive problem with the company's products, and I highly recommend staying away from them. Frigidaire, and Electrolux, who owns it, are two old trusted names I will never trust again.

I haven't dealt with anyone at Frigidaire as of yet. After reviewing the numerous complaints here on line, I can see that they do not stand by their products and not much will be done to resolve this matter.My problem is that I purchased a Frigidaire stove in 2005 at the Lowe's in Roosevelt LI.In 2006 I stared having problems getting the 'high ignition pilot' to lite on this stove. I did not call in a repairman as I did not think this was a major problem. I just would use a litter wand to ignite that pilot.In June 2009 after completing roasting a chicken in the oven , I turned off the stove, but the wires on the top portion of the stove started smoking. The Fire Dept had to be called, then the Gas company. They declared the sove an extreme hazard and shut the system down. I called in a repairman to determine what had happened. He indicated that the wires had shorted out and to repair it would cost $700 and take 2 to 3 buisness days!! I've had this stove for only 4 years and now it is done. I paid $700 for it so i'm not going to spend another $700 for repairs. I could not trust repairs to the wires. So now I am out of a stove and my money. I will never purchase another Frigidare or Electrolux product again. And I will warn others of these products.

I purchased my Frigidaire Electrolux gallery series stove in 2003. Also purchased the extended warranty that expired 6 months ago. I was baking cookies two days ago when I heard a loud popping noise. The cookies still had a few minutes left on the timer. Yesterday I was baking cinnamon rolls and this time the loud bang from my stove blew the breaker and the stove read F1 error. I could smell something like a burnt match in the room directly below my stove. Pretty scary....I called the frigidaire # but the lady said she knows of no problems with this stove and couldn't help me. There have been lots of problems with this company and their stoves. Why wont anything be done!!!

On May 29,2009 the Frigidaire "Gallery Series" range I own malfunctioned. The front left heating element spontaneously turned itself on. There was a cutting board on the glass top of the stove which caught fire setting the microwave and cabinets overhead on fire. I was in the basement of the house and heard the "crackling" sound of the cabinets burning. I alerted my family to the fire and put the cutting board in the sink. My Son brought in a garden hose and we extinguished the cabinets before the fire extended into the wall and ceiling.

After this happened I checked online and found other occurrences of this happening. If I hadn't been at home the house could have burnt down and My Family killed. This is a serious product defect in these ranges that everyone that owns one should be alerted to. Do Not place anything flammable on the glass covered heating elements of these ranges.

Kitchen suffered fire and smoke damage, house sustained smoke damage. I am a retired Firefighter and breathing the smoke has aggravated the symptoms of my Occupational Asthma.

Charles Brooks

I purchased a new Frigidaire ceramic top ES530L electric range on 4-21-2009 from Best Buy. On 5-19-2009, the front left burner and the bridge element turned on, even though I had not moved the dial control out of the OFF position. The temperature indicator for that dial showed the temperature fluctuating between LO up to 8.0, and the burner and bridge element seemed to be heating and cooling accordingly. This was all while the dial control was untouched, in the off position. I spun the dial around once to verify that it was seated in the OFF position; but that did not turn the burner off or effect the temperature that was indicated. I have clear photos of the dial control in the OFF position while the temperature indicator displayed various heating levels with the front burner and bridge element glowing red hot.

I could only turn off the burner by unplugging the range from the wall.

Scary stuff! I'm glad it happened while I was at home.

I called Frigidaire and they referred me to a repair contractor. However, because I bought it less than 30 days ago, a repair was not acceptable to me. Best Buy was very helpful and exchanged the range for an identical model with delivery service to swap them out. I hope that the new one works out. But now reading some of these reports, I am not feeling at ease.

It seems like I am not the only one that has experienced the Frigidaire range that turns on buy itself and must be unplugged in order to be shut off. Clearly the machine that I have is a very dangerous appliance that should not be in a person's home.

When I moved into my house there was a brand new still in plastic Frigidaire range. Four years later it looks like it's a 100 years old. All the lettering on burner is disappearing, the enamel is pitting. It hasn't held up AT ALL.

I have tried to contact someone about this and to no avail. I am at my wits end. If this is happening to you, please send in your complaint. I am terrified that someone is going to get seriously injured or worse with this malfunction.

We bought a new slide-in electric range 4 years ago, Feb. 2005. The model number is FES367ASG. In February of this year the stove started giving us an error of F1 and beeping at temperatures over 375 degrees. We finally felt the need to call a repair company to fix the stove, because the error code came on at all temperatures. The repair person had to replace the electronic control board.

This cost us $521.40. The range, bought brand new, was $980. We will no longer buy a Frigidaire product because of this. We could have purchased a new range for the price of this repair, but not with the controls for the stove and oven in the front. I am handicapped and in a wheelchair. I cannot be reaching over hot burners to turn off or on the oven or burners. Our range is necessary for us, as we cannot afford to eat out. Our range is necessary for us, as we cannot afford to eat out. The cost of this repair seemed excessive; most of the repair cost was for the replacement panel.

The stove was about 10 years old. Perhaps that is the expected life of the product. However it went out by catching itself on fire. My husband smelled smoke and pulled the stove away from the wall before it caught anything else on fire. It had the potential to cause extensive damage to the house. After examining the stove it was determined that the small wires at lower back center of the stove caught on fire. Had that happened to someone elderly or who could not pull the stove away from the wall to extinguish the fire it would be a tragedy.

Damage was confined to the stove, which was a loss. We replaced the unit with a different brand.

This white 5 burner top-of-the-line Frigidaire gas range has a badly discolored oven door top and control panel following only two uses of the self cleaning cycle. Frigidaire says this is not covered and refuses to accept any responsibility. They would only suggest using Magic Eraser which did nothing to remove the yellow discoloration.

The stove is not pretty to look at and since we have a somewhat open kitchen, it has resulted in our having fewer guests over. As a result we eat out more and have greater costs.

We are having the same problem, alot of meals were wasted.Brand new stove that works find.But the oven dont work it takes about 8 hours to warm up.Then your meals are burned.

3 year old Range in showroom condition caught fire in the back for no apparent reason. Electrolux agreed to pay for parts and labour but some parts are back order and it will take 6 weeks before we have the appliance working.

lost food, restaurants expenses, cancellation of family events at our place

my mom has a frigidaire smooth top range,recently it had a malfunction that caused the oven to run full temp. and the only way to shut it down was to unplug entire unit.now the whole range is useless and will cost $300plus to get repaired.what would have happened if no one was home?

i think this presents a serious possibility of fire.

mom is in fixed income,such a purchase will take a group effort on our part to make it happen.economy is not so great.
could have potentially lost her home in which 6 people live.(3 are children)

maybe even their lives!

the top burners goes on by it's self it has been 3 months and the range is not repaired, every time the service man comes out there is another problem that can't be corected

Burners goes on when no one is at home.

Bought a Fridgedaire range mdl FEFL74ASF. After only 4 years the oven quit working. The repair is over $400, which is what we paid for this piece of junk. Will never buy Fridgedaire again, and are telling all our friends of this experience. Is there any recource? Should be a class action suite. Thx

I have a new Frigidare gas range. It is black. My complaint is that when I clean it, no matter how much I wipe it, it is always streaky. I have tried windex and also softscrub, but nothing works. Is there another product that I can use?

In May 2006 bought a ceramic-glass top Frigidaire stove from Best Buy. I am sooo glad I bought the 5 year extended warranty for another $99 at the time. First problem was the first stove. The lugs for power hookup on rear wouldn't take the house wires like the old stove had, so that required a Y plug and pigtail install so the stove could be hooked up. The actual problem once we could put power to the stove is everything on top worked but the oven's timer clock pad would only put up an error number. (I can't remember what it was now). A Geek Squad techie came out, and I'd insisted THIS ONE speak English since the installer didn't. He didn't have the part, would order. A week later it hadn't come in and we had been using the stove top, but I insisted and received a replacement stove, same model. All of that took less than a month.

Now is January 2009. A couple weeks ago the lower element in oven quit, but the broiler would work. I discovered I had the extended warranty and they sent a tech out. He didn't have the part, said it was the control pad. This is the same part that never worked on the first stove! Before the part arrived the broiler element quit working. After a couple missed appointments to repair, (their fault, not mine) the tech replaced the control pad and it works again.

I believe they have a problem with those control pads and it may be because they have all the power to the oven come to the circuit board where the relays are instead of having the power relays set off from that circuit board. If you have the self clean cycle on, that means 8000 watts of power visiting that circuit board and it's embedded relays before powering both heating elements. Does that make any sense to have that much power directly coming to a circuit board?

Now I'm hoping if the lifespan is 2.5 years on that part, it dies next time BEFORE my 5 year warranty ends. Cost this time to me, only the original extended warranty. If you get one of these stoves you BETTER get one, since just that pad will cost almost $130-150 part price, not including any labor. Time without oven was about 2 weeks this time.

My advice is also don't use that self clean mode.

My range which is about 3 years old and we paid about $1200 or more is a 40 inch range with 2 ovens. Everytime I have used them, I have been burnt when I pull out the racks in the oven to remove anything. I have been burnt when I reach for something on top of the range also. The top and anything on it gets hot even if you are not cooking on it. The plastic around the light switch that goes on when you open the oven door is melted together so it no longer works.

Now I have a blinking light that says F9. I do not like to use it as I get burnt because I use the oven for most of my cooking. I hope this range is on recall because it is not safe to use. It is definitely a lemon. I had a 1972 range that I updated and boy am I sorry I did it. I'll never buy any Frigidare product again. I'm widowed and we spent a lot of money so it would last the rest of our lives and I can't afford a new one.

I have been burnt on both fore arms and hands many times.

The Frigidaire range that I am TOTALLY unhappy with was received as a Christmas gift from a friend. When I first went to use it I discovered the burners were inferior, uneven and wobbly. I contacted the seller immediately and was told this is how the burners are. When I attempted to contact Electrolux through their 800 number I was referred to another number, which was a toll call.

Wanting to solve the problem and voice my concern over their lack of quality control, I indeed called the number and was on hold 10 minutes until a person came on the phone. The gentleman was difficult to understand and hear as he was in MANILA! The little bit of contact I had with him after giving the model and serial number and my phone number, etc., we were disconnected. Needless to say, nothing was resolved and I did not get a return call. Not wanting to spend another 10 minutes on hold on a toll call, I did not call back. I am totally and completely appalled at the lack of customer support shown me by Electrolux.

In this day and age of slow sales, particularly hard goods, I cannot believe that a company would not take an opportunity to build good relations in the hopes of word-of-mouth recommendations to further their business. Electrolux will surely not get good feedback from me!

I cannot use my range without having a problem trying to efficiently use the burners to prepare food. The range was received as a gift. I literally curse it everytime I try to use it. I would now have to buy a new range, because I cooked on it for Christmas dinner and cannot exchange it, and I am not in a position to purchase a new one at this time.

the heating element in the bottom of the oven caught fire, no oil or food dripping not even put anything in it. My wife started screaming as a growing flame started shooting up in the oven and smoke coming up. I rushed and turned off the over, but the flame won't stop, luckily it did when I did from the circuit breaker. No wonder why houses burn

even if I get this repaired, will I be at peace putting something in the oven cooking and leave the kitchen? well, I guess I have to for now, I will get rid of its turn in the list comes, I hope very soon. Model:FEF366A, serial:VF1714406

We just purchased a brand new Frigidaire glass top stove. Compared to may last glss top (another brand), I really love the stove. However, I do not like the spring-shut feature which does not allow you to place the oven door ajar. And today, the door sprung shut, and closed on my hand, scraping the skin off the inside of 2 of my fingers. When I investigated what could have happened, we found that the inside ridge on the top of the oven door is extremely sharp, all across the inside top edge.

My husband sanded this down so this would not occur, but I thought you should know about this..its' hard to believe that this was not caught in the manufacturing of this product.

the bottom of our wall oven got so hot that the cabinet underneath caught fire. We had to call 911. the fire fighters had to put out the fire. We called Frigidaire customers service, they refused to do anything.

I called the company customer service and was told it was a cosmetic problem and not covered on warranty unless it was caused from a defect. The only way to find out would be to have a service call and if at that time it was determined not to be a defect then I would have to pay for the service call and be stuck with a self cleaning oven that leaves stains every time I cook and/or clean. The whole purpose of cleaning an oven is so that it will look and be clean. I feel like I've been had. The range that I just got rid of was stained from normal wear and tear and it was about 17 years old.

My fridgidaire glass top stove keeps saying element on. I have to keep shuting it off again. Unless my house is possessed it's happening on it's own. has there been any recalls of the frigidaire glass top stove? what do I do about this, tried to reach fridgidaire couldn't....help! Im afaid it's going to catch on fire.

I keep getting up all night to check the stove, I haven't slept in days. I am a single mom with three herniated disks unplugging stove when not in use is not an option for me it was set into a space in my counter, I can't move it.I don't want to just sit here like a sitting duck.

I was cooking, and when I went to serve I placed the lid on the stove, when after a few seconds the glass underneath the lid exploded. It sounded like a bomb going off.

We purchased frigidaire's electric range with ceramic cooktop 11 months ago (Gallery Series). One day I turned on the back element to make tea when all of a sudden the entire glass top exploded. It exploded with such force that it hit the ceiling and sent huge shards of glass 10 feet into the kitchen. (I took pictures). Thankfully I had just stepped out of the kithchen and my 2 young children were at school.

I immediatly called the company where I purchased it and they said it was not their problem and they gave me frigidaire's head office telephone number. They told me to arrange for a repair person to come and take a report. The repairman came and said in his 25 years of work he has never seen such damage. He also said it appeared as if 2 glass tops had been poured in the manufacturing process.

I had to call Frigidaire back 4 days later for a response. They told me that the glass top would not be covered under warranty because they do not make stoves with two glass tops! I was furious! They then went on to say that since they had nothing to do with it that I must have put that glass there myself! I have NEVER had such incredibly substandard service in my life. Needless to say we have launched a law suit with Frigidaire and the company where we purchased the product. I urge anyone with similar experiences to speak out against this type consumer abuse. It is the only way to stop thier potentially deadly products from reaching the marketplace.

This is the letter I typed to Electrolux I purchased a Frigidaire stove in April of this year new from Abt Electronics in Glenview,IL..In addition to it not being the model I originally saw on their website it was delivered to me with differing btu's than stated and I was told the product can change at any time without them being made aware. Anyway, I chose to keep the stove after they offered me to get another one.

I regret that decision as I am typing this on Sun. 2am my from a family members house because me nor my family could stay in my apt because your stove let off a gas behind the panel where the wires are (no spillage in my oven to cause this) that immediately made our eyes bloodshot and my apt completely unlivable in less than 5 min. We have open all windows, turned on all fans and the smell will not go away..it is like burnt metal or burnt wires. I immediately disconnected my stove only to find that the fumes lingered even though the gas was no longer visibly coming out from behind the panel.

I am horrified this has happened to my family and i have asthma and my son who is tenderly two years of age has been exposed to I have no idea what. My chest is tight as we speak and I my eyes are blood shot red. We have had to change our clothese several times from just passing thru the apt as not to carry the fume out of it. I am contacting my dr's on Monday and perhaps a lawyer if I do not hear from you immediately regarding this. i cannot believe after only owning the stove less than 8 months such a horrific thing could occur and I have no idea what type of gas/fume my family and I have breathed in that can alter us the rest of our lives. Please contact me as soon as this msg is received

Im going to miss time at work to get this old stove removed and a new one replaced..my new stove will be upwards of 800.00 as I will get a quality brand now. My son and husband is sick from smoke inhalation as am I.

I renewed the service contract on my range top for the period 10/17/2008 - 10/17/2009 for $32.20. At around the same time I received a letter from Frigidaire the heading of which was Please return the attache Notice immediately to reinstate your Service Contract. Then, in smaller print it said Hurrey - you must reply before 10/17/2009 to protect your valuable Range.

Notice the letter intimated that my service contract was about to run out and that I should renew immediately. Also note that the attached renewal was to begin in October of 2009! There is more, as I said I paid $32.20 for a year's renewal between 2008 and 2009. The cost for renewal for one year on the bill attached to this ridiculous letter is 3 times as much...$91.33.

I called the customer service department twice, each time hanging on for approximately 18 minutes (do they have it timed). I was told that the letter was a computer error and that yes the price would be increasing next year because Yu know, the stuff going on right now.

This whole practice of mailing these letters is at the very least misleading and confusing and could fool a lot of people into parting with their hard earned money when they need it most. I call it THE FIGIDAIRE SCAM.

I just built a new home this year (2008). We bought all new appliances. All of them are Frigidaire except my fridge. That is a Maytag. My Stove was a Frigidaire Professional Series PLES399EC 30'' Slide-In Electric Range with 4 Radiant Element & EvenCook3 Convection System: Stainless Steel.

One month after the appliances were installed I smelled plastic burning. I looked at my stove and there was white smoke coming out of the front and black smoke out the back. My husband opened the oven and flames shot out. He pulled the stove out from the counter and unplugged it which stopped the fire. The convection cooling fan in the back of the oven burned. The stove was never used that day. The fan must have shorted out . If we weren't home that day our new house would have burned down. I am lucky enough to have a great appliance guy who took the stove and is ordering me a new one. I am not sure if I want the same one. What if this happens again.

The whole house filled with smoke. My family had to leave so we could breath. My counter top burned also.

In December 2005 I purchased a new glass top convection range (GLEF379DC) and the oven temperature was all over the place. I'd set it at 375 and it would heat to 450, then down to 300, etc. (far worse if convection was on) and also noticed similar inconsistent temps on the stove top. Horrible burning smell when put on cleaning cycle, we would have to leave the house, we all got headaches - and when cleaning cycle is on it gets so hot you cannot touch the unit anywhere.

Called for service from where I purchased. they attempted repairs and finally, after replacing all parts Frigidaire replaced the unit. Frigidaire upgraded, saying the model I had was no longer made. In Nov of 2006, I received the upgraded model (PLEFZ398EC) which worked well for just over a year, now has exact same symptoms but far worse/more extreme also heats dangerously high, not only when on cleaning cycle, but when set at any temp will go super hot. Actually melted the temperature gage I purchased to monitor the temp and has gotten so hot you cannot touch the stove anywhere. Scary, I'm afraid to use the oven. Frigidaire customer service was awful, rude and got nowhere after hours on hold - would hear different story from each person.

Finally called Main Appliance back and paid out of pocket for repairs, they've replaced all parts again but no change at all. This unit is actually worse than the other and I cannot even bake in the oven because it is so inconsistent. Now suddenly yesterday I couldn't get it to go over 300, no matter where I set the temp. Frigidaire says it is out of warranty (was about a week over when I first started having symptoms and began calling) and won't do a thing. Service tech says he has done all he can do.

Can't use the oven at all, out the cost of the oven and would not think of trying to sell it. Fearful for safety, the kids are not allowed to even turn it on, have to be home and in the kitchen at all times when it is on. Huge inconvenience and loss of $800+, not to mention all the burned food.

I started to make lunch preheating the oven to 375. The oven beeped signaling that it had heated to the desired temperature. I placed the food into the oven and set the timer for 12 minutes. After about 4 minutes, I could smell food burning, and I opened the oven door to realize the food was starting to burn. There was 8 minutes left on the timer and I have prepared this meal many, many times before. I turned off the oven, but the heating element stayed on. I went to turn off the circuit breaker when the F1 started flashing on the oven display.

The oven was still heating, and rapidly getting hotter. I disconnected the power, and had to remove the oven from my home before it caused more damage, including possibly starting my home on fire. It happened so fast, in less than five minutes. Thankfully I was IN THE KITCHEN, and not anywhere else in the home. The oven had been working just fine prior to this incident. I am still shaking as I type this. The oven after 1 hour was still hot to the touch, and wires in the display were still smoldering.

I have never in all of my years seen or heard of anything like this happening. I read the oven service data sheet, it includes the code F1 stating that Control has sensed a runaway oven condition and Severe overheating may require the entire oven to be replaced should the damage be extensive. I am pretty sure this means that they KNEW it could and would happen! This could have been so much worse had I not been right in the kitchen near the oven when this event occured. As a consumer, you would think that this should not be something I should worry about, shouldnt the oven had a circuit breaker, or a fuse that could have turned it immediately off? What would have happened had I not been right there?

Thankfully, we (the children in my child care, my family, and myself) are all safe due to MY safety practices, and NOT Fridgidaire. My oven is a complete loss, and we were all scared, and concerned to say the least.Due to the fact the insulation does not seem to work and surfaces on top of the oven became extremly hot, and the vents where the wires were smoldering behind the display were near my kitchen wall I am glad I still have a house to live in and the children are all safe. I will be purchasing a new oven tonight.

The range I purchased Feb 16 2007 Product FGF 366EQ BECOMES DEFECTIVE AFTER ABOUT ONE YEAR. The high gloss coating on the buner caps and burner grates disintegrate from the heat of the burner.

The less than two year old range looks like an old old range. These parts should be recalled and replaced with quality parts.

On 10/23/06 I had to call Brandsmart for repair because the oven door was not closing tight. A repair man came and told me this is normal and that I should go see the other ranges at the store to see that this is how it is supposed to be and left without repairing my appliance.

April 2008.

On 5/29/08 I called Brandsmart again and scheduled a service call on the same problem (I now have to tie the door to the back of the range to keep it close while using conv oven) and keep the door in lock while not in use to turn the oven light off. I also called Frigidaire/Electrolux to see if there were any recalls on my appliance. The lady at Frigidaire hardly spoke English, did not respond to my question and told me that since I had not purchased the Frigidaire extended warranty I had to go through Brandsmart extended warranty. I asked for a supervisor, she kept me on hold for 30 mins, I finally hung up and no one called me back.

Additionally, the 2 front elements do not change temperature as it should. If I am using temp 7 (not even high) and change to simmer the burner stays red hot.

Today, 6/4/08, the service man from Brandsmart came and asked if I have children who hang on the oven door (trying to put blame on me)and again said that the burners were normal without doing any type of trouble shooting. Needless to say at this time I was quite upset and asked him to send me someone who knew what they were doing. He got loud and said he could order the part but if it was not defective I would be charged for it. I told him to leave and to send someone else.

I called Brandsmart Customer Service and they had Daisy Vega supervisor over repair service calls call me back. She said since the unit was over 3 years old she could not replace it, but she would order the switches for the burners and the springs for the door. Another 10 days of wait (approximately). I told her I was not satisfied with this since this is obviously a defective unit, what will happen when the extended warranty expires? She said I would have to go to Frigidaire. I told her I had already called Frigidaire and they referred me back to Brandsmart. She stated this was all she could do.

I again called Frigidaire spoke to Jason in the Philippines who said he couldn't help me since I had Brandsmart Extended warranty, I need to go through Brandsmart.

What is a consumer to do!? I will definitely not buy another Frigidaire product and will not recommend it to anyone. I feel this unit should be replaced with a new one.

Conusmer beware. Frigidare and customer service don't match. We bought a frigidare slide in stove 1/14/08. To date we have had it work about 5 times. The service company has tried 3 times to no avail. (6 times worked missed) They will not replace nor give our money back. The store in which we purchased the appliance won't help either. (Appliance Factory Outlet in Denver) It is hopeless as they will not budge. We cannot afford a new stove so this one is like decoration in our kitchen.

We purcheased a Frigidaire/Electrolux self cleaning ceran top slide in range - CGES387CB1 in Oct 2003 from Sears. We also purchased the extended warranty from Sears which would expire 07-05-2009.

Two months ago, the oven stopped working altogether and the F1 error came up on the electronic panel/board and the stove kept beeping [even in the middle of the night]. Sears sent a repairman on three occassions and he replaced the electronic pane/board twice, as well as the door switch and thermostat. The oven still doesn't operate. Occasionally when there are pots on top, it can be started, but the error message and beeping occurs.

Sears informed us on May 5/08 that they have cancelled our extended warranty as the range can't be fixed. UNBELIEVABLE. Why would anyone buy a warranty when it can be cancelled if a problem occurs? Sears has offered us $700.00 as a buy out of our warranty but we must use the money to buy another range from Sears. Sears should be replacing this range and holding Frigidaire responsible for the faulty appliance.

We now have to [1] buy a new non-Frigidaire range from Sears [and we don't want to do business with Sears anymore]or [2] pay the full price of a reputable appliance from another store. Not having an oven for two months has been very inconvenient and the beeping of this moronic appliance at all times of the day and night is a hassle. I am now concerned the range might turn itself on when noone is in the house. Frigidaire should be held accountable for defective appliances that can be dangerous.

I can't get the marks off the right front large burner of my new glass top stove. I e-mailed, called and all I got was a form letter telling me to clean it. Believe me it is clean. It is very embarressing!



The grates on my brand new range began leaving rust on the cooktop.

Frigidaire knows this is a problem. They lie about the cause on their website and say it is due to the manufacturing process. I have contacted three separate facilities that work with cast iron and have written proof that it is possible to completely coat the grates to prevent rusting.

I have looked at other brands of ranges and found others have grates that are completely coated and smooth on the top and bottoms. That just seems to prove that Frigidaire chooses to not spend the money to provide a reliable product.

I called the service department of Frigidaire and asked for a solution from them. The woman I spoke with researched it and said this is their only solution: coat the grates in cooking oil and bake them at 450 for 30 minutes EVERY time I wash them. She sent me four more of the defective grates.

Electrolux in Sweden is the parent company of Frigidaire. I have tried multiple times to get them to provide me with the name of their President or CEO. I have, in writing, their refusal to do so. I have also tried to get the name of a head person in their main Frigidaire office in Georgia. They would not respond.

I have a quote that it will be a minimum of $200 to completely coat my grates in porcelain. It will cost me $260 to buy grates that are completely coated. It only cost me $607.25 for the entire brand new range!

Hello: I purchased a Condo with appliances included a year ago. There was specifically a Frigidaire stove (parent Company is Electrolux)included in this purchase.

It is Model #CFEF357CS1 Built in 2003.

I have called the Company and sit on hold for a few minutes, then the line just goes to a continuous busy beeping sound.

I am wondering if there is any warranty coverage or a recall bulletin for these stoves? My concern is, a screw on the handle on the oven door has released, so now the oven door handle swings down. I have attempted to fix this, but the panel this handle is screwed into is so flimsy and flexible, the front glass panel which interleaves and is connected to this flimsy panel, just pops out at the top of this glass panel. This metal panel, which is about about 3 inches deep and across the full width of the stove is where the oven door handle screws into. So when the oven door handle is pulled to open the door, this glass panel pops out, just below the handle.

I am wondering if there has been a warranty bulletin, recall or repair kit made for this problem? I thank you for any suggestions.

On the interior side of this flimsy panel is the lock for the self cleaning feature and when this is used the glass panel pops out as well, so I view this as a safety concern as well.

I have an electric stove model#FEFL89CCA SER#VF34537362 that has had to be repaired twice over the past 5 years. My oven does not heat. When purchased from Lowe's was told all should work well for at least 10 years have had to have elements, and control panel replaced.

Yesterday my brother/roommate was cooking on my Frigidaire Gallery Series stove, and he made a big mess with some vegetable oil. Today after he was done cooking something in the oven, he forgot to turn off the oven for about 20-30 minutes I turned it off, and I noticed a smell. About 15 minutes later the smell had gotten worse, and I asked him to come check it out because I could not figure out where the smell was coming from. After a few minutes of playing we find that the smell he noticed was the stove smoking. We took off the top of the stove, and there was some kind of insulation wrapped around the outside shell of the stove which was right under the ranges. What we think had happened was some of the oil spilled onto the insulation, and this plus the heat of the stove made the insulation begin to smolder.

Stunk up the house, and I am sure my brother and I breathed in some crazy chemicals Thankfully we had not gone to bed, and we managed to avoid any real damage.

I have a frigidaire flat top stove MD#FEF376AQG S#VF24529703, it has been nothing but a hassle since it was bought in 2004. The first time I used the self cleaning oven everything was fine, the next time I tried to use it, it would not work and caused a error sign on the computer screen and the whole stove would not work. We had to unplug the stove in order for it to reset itself. I didn't think that it was necessary to pay a couple hundred dollars to get this fixed and have been cleaning my stove myself since.

The next problem occurred just a few months ago. My stove no longer was heating so I went a bought a new element, that was not the problem. When changing out the element I noticed the the wires were completely melted and there was back smoke marks up the back of the stove. This could have burnt down my house. This was repaired out of pocket. Now the same thing happened again. I went to clean the oven and the bottom element was moved (just slightly) and a loud popping noise with bright white flames shot out of the holes where the wires connect to the element. Now I have no stove and will not put any more money into repairs. I will never buy another Frigidaire product again. I have not yet contacted Frigidaire about this issue, but I am sure they will make me pay for it because it is 4 yrs old.

I have a Fridgidaire ceramic cooktop stove with the speed cook fan built in. This stove has a vent that lets steam out when cooking at high temps and leaves a bad stain on the front of the stove. It started to eat the paint away; the color of the stove is cream, so it is very noticeable. I spoke with Fridgidaire, and they told me to purchase some paint for the stove. There is nothing they or I can do to prevent this from happening. I am very unhappy with this oven.

The oven has paint chipped away in the front and is very noticeable.

My Frigidaire Gallery oven range was half way through the cleaning cycle when the middle layer of glass on the oven door exploded. It shattered into tiny pieces and dropped out all over the floor.

I have emailed the company and have received a reply to contact an authorized servicer. I do not need a servicer to tell me my door exploded. The company needs to replace the door at minimum, if not the entire range.

I purchase a wall oven Frigidaire model FGB24T3, and the oven is horrible. When it was installed I noticed that the interior space was much smaller than the old oven and when you turn on the broiler the gas turns off intermittenly. So if you need to broil something it doesn't work well and also the timer chime does not work. I called for sevice immedialy and the 2 gentlemen that came said that the broiler was normal and they would check with the manufacturer to check on the timer. They never got an answer. The oven also emits moisture to the control panel and has left moisture stains. When I do use the oven the control panel gets very hot to the point that if I have to adjust the tempurature, I have to use a potholder due to the fact they are way too hot. Thank goodness I have a great convection toaster oven to use on a daily basis because I know the control panel is going to melt if I use this oven regularly.

This oven is a fire hassard and I am concerned it may burn down my house at some point.

I was baking my fruit cake 12-2-07 in my Frigidaire Electric Range (ES200/300 Controls, Self Cleaning Oven with Ceramic Cooktop Model Number FEF363BXAWB) and had the oven on 275 degrees. I went outside and then when I came back in I smelled a hot burnt smell. I immediately went to the kitchen and checked the oven. The timer had 4 min. left on it. I opened the door, a blast of heat came out, and the fruit cakes were burned. I hit the button to turn off the oven, and it did not go off. I went immediately to the breaker box and tripped the oven switch. I could feel the heat as I opened the oven so after turning it off and emptying it, I put in an oven thermometer and it was 450 degrees. I called the 800 944-9044 and then 706 866-4110 and spoke to Roxy. She gave me a number to have it fixed, and I said I was concerned about the fact if I had not come in at the time I did, I may have had a fire in my house.

I have a Frigidaire stove that the burner would not turn off. I had to shut it off at the breaker. It was fixed, and about 6 months later a burner came on by itself (high heat) and would not turn off. I was in another room, so I don't know how long the burner was on. Again I had to turn it off at the breaker. Frigidaire is aware that this range will do this and has a repair pack for it. They are not contacting owners, or parts and repair departments that burners can come on by themselves. Frigidaire is not being proactive; they are waiting until the ranges malfunction. This is a very dangerous situation!

I am scared to death of my stove, and I don't want to take the chance of having this happen again.

Paid $1200.00 for a defective product which is not good for my new kitchen.

10-01-07 I turned the aforementioned range on to 325 degrees and placed a 2.9# rolled rump roast and 2 large potatoes in the oven to bake. I then went to the basement to do some tasks. Forty minutes later I heard an alarm going off upstairs and went to investigate. The roast was nothing but a piece of charcoal and the digital readout on the oven said F1. When I opened the door the heat burnt my eyes and I proceeded to give 2 potholders to my husband to remove the pan with the roast from the oven and take to the attached garage where it could continue to smolder. When he picked up the pan with the roast it was so hot that it burnt holes in the potholders.

We were unable to cancel anything on the stove, so we shut the breaker off and proceeded to read the manual for the range to see how to proceed with troubleshooting. It advised us to turn off the breaker as we had done and after a brief rest to turn the breaker back on. When we did this, the oven immediately began to reheat so it was necessary to disconnect the electric supply to the range and call an authorized service agent.

In the meantime I tried to remove the scorching on the paint on the oven door but found that was not possible. We also noted the hot cupboards and walls surrounding the range. On 10/03/07 the serviceman came and diagnosed the problem as having a runaway bake relay which stuck. He verified our suspicions that had we not been home, quite likely our condo and the adjoining condo may have incurred extensive fire damage. (This on a range that we purchased 09/14/2001 and that was programmable so that you could leave home and it would start your meal in your absence.) I called Frigidaire and spoke with Gwen in India whom I could barely understand. She apologized for the inconvenience several times and after putting me on hold to speak with her supervisor came back to report that due to the age of the appliance that the only thing they could offer was a 10% rebate on another Frigidaire range. Thus, we have been assured by the employees of Frigidaire that this is a very normal thing to happen with their ranges at only 6 yrs and a couple weeks of age.

If that is truly the case, should they not include a warning in the brochures that accompany their ranges?

Fortunately, the only economic damages that we incurred were the lost meal and the cost of repairs plus the inconvenience of the use of no stove to date. We are thanking our God that we were home and that our home and that of our adjoining neighbors were spared from a disastrous fire.

Cost of just under 200.00 for repair.

We purchased a Frigidaire dishwasher and convection range on 08/23/2006. After only 6 mos. the dishwasher quit. The electronics system had to be replaced. That took 2 weeks to get resolved. Now for the BIGGIE

At approximately 8:30 PM (last night)on Aug 29th 2007, we heard what sounded like a small explosion in the kitchen. It sounded like the entire kitchen had caved in. We went in to see that the outer glass door on our range had blown out, sending glass frying into the entire kitchen area. There was no reason for this to occur. It had not been used at all that day. If anyone had been standing in the area, they could have been seriously injured. The glass on the floor was actually popping like popcorn. Glass continued to fly out until 11:00 PM. Still flying out the next morning also.

I have contacted the company. After being on hold approx. 12 minutes, I explained the situation and was told they would have to call me back concerning this matter, because their system was down. In fact, that is what I was told when my dishwasher went out also. We have managed to clean up most of it, but there is still glass hanging in the door which continues to fall out if we walk next to it. I am very concerned that this could happen to someone else having small children, and I felt it necessary to report this incident.

Still cleaning up the mess it made.The remaining glass in the door is still popping out at intervals Have to check new flooring for damage. Cannot cook a meal. If I had been standing in my kitchen when the glass door exploded, I would have been seriously injured.

Had our first home custom built in late 06 and moved in Jan.07, Purchased all new appliances from Lowe's. Stove, microwave and side-by-side refrigerator made by Frigidaire. Within 4 months, fridge quit, filter/dryer in freon circuit plugged up; microwave threw the fan blade; and the final straw, upon it's first self-cleaning the internal glass on the oven exploded 1 hour in the process.

2003.

Lost all possessions, including our home; living with in-laws while our home is being rebuilt; we have suffered considerably from the emotional trauma down to the fact that we literally had only the clothes on our backs. Now we have only memories because we lost all of the keepsakes from our children, our parents who are no longer living, etc.

We purchased a frigidare electric range 5 years ago. The first Electric oven controller died (F1 error) last year (while still under an extended warranty...lucky). It was replaced, however, 2 months later the 2nd EOC died. That was replaced (out of warranty), and now, 8 months later, the 3rd EOC has died. At just under $200 each, we've decided to STOP wasting money on this range, and buy one of the 'old-fashined' ranges without Digital controls that seem to burn out all the time.

Wondering if other individuals have had multiple F1 issues with their electronic oven controllers.

Wife received large cut to hand. Emergency room visit and stiches to hand required. Damaged cabinet top and tile surface.

well to start off the parts that are bad you can't get, well you can but 10 places I went said the were out of stock, 3 people that i've talk to said that this a comman problem with these ovens, and even the service man that came out to look at the oven said the same. Now sure he could fix it for 600.00 more, parts and labor, and i've all ready gave him 100.00 on the first vist to tell me that both circurt boards were bad. Now what do I do.

We recently just purchased our first home, with it came all the appliances in the kitchen which were all brand new at the time. just a month into our new home we have witnessed that our frigidaire stove is a safety hazard. when we cook on the stove top the pots and pans slip around, i have to hold the pots with one hand while cooking with the other, all while my two toddlers are running about me.

i am very concerned for my children's safety.

i called frigidaire with this concern, then they directed me to electrolux. after being on hold for about 30 minutes i was able to speak to someone who kept putting me on hold. my entire conversation took 2 minutes and all this person could tell me is that the enamel used on the grates is what is causing this problem (i could have figured this one out by myself) and that there is nothing she can do to help me. that's it. nothing.

i mentioned that i don't think it's fair for them to wait around for an accident to happen, this is wrong. she said sorry, there is nothing more we can do.

right now, so far, no accidents have happened, but i am very concerned about my children's safety. i worry a lot when they are around the stove and when something is cooking, i worry whenever i am frying an egg. i really hoped that something, anything could have been done about this to remedy the situation.

Twice our Frigidaire Gallery Convection oven heat element has caught fire and melted in the bottom of the oven. The dealer siad that this happens all the time. But I have never heard of it happening.

Purchased frigidaire stove model# PLEFMZ99EC-SS on MArch 19, 2006. Electric burners on left side periodically won't shut off when turned off. Reprted issues to Brandsmart service. Stove was replaced with another one on May 1, 2006 of the exact same model that matches all of my other kitchen appliances bought at same time. The same thing is now ocurring with this stove. I actually have digital pictures of the knobs in the off position while the burner is glowing and the burner indicator is not registuring that the buurner has been turned off. I feel this is a manufacturers defect and a safety hazard.

I called Frigidaire this time as well as Brandsmart. My claim number with Frigidaire is # 3011654085. I will be having Roberts Appliances coming out to look at the stove. Even if they claim to repair this item, I don't trust the appliance anymore. I had my last appliances 10 years before replacing them. I haven't had a stove yet last 2 months with out malfunctioning. According to brandsmart after 30 days they can't take the appliances back. According to Frigidaire, an authorized dealer need to give them a report first before they will replace it. The fact being, I don't want another stove of this same model. What are my rights?

Frigidaire stainless steel cooktop, it was installed Aug. 13, 2005. This was to replace identical cooktop purchased Nov. 22, 2004. The original cook top had rusted and we were given a new one. This one(installed Aug.13,2005) has also begun to rust. Have contacted local store where purchased and told to contact Frigidaire myself. Contacted Customer Service with Frigidaire 11/16/2005. Was told my claim has been processed and I would receive replacement in 48-72 hours. (I had a Frigidaire authorized service man look at cook top 2 days before calling customer service. He informed me the cook top was indeed rusting and he had just had another one in the city.)

The following day, which was a Saturday, not a usual working day, I received a call from a lady, informing me she was with Electrolux which is purchasing or had purchased Frigidaire and informed my claim on the cook top was denied. I explained that I had been informed I would have a replacement and she repeated Your claim is denied. I informed her that Frigidaire had replace the first one due to rusting and she said Your claim is denied, we do not cover rust. I explained to her that I had a customer relations product disposition form covering the first cook top that readsReason for replaceemnt, rust/fdi $100.00/scrap/scv

ID#55576. So it seems to me they did cover rust. Her answer to this was Your Claim is Denied.

I am suprised to have gotten a call from someone on a non business day to inform me of the claim denial. I feel that at the very least I could have a written explanation, or try to explain to me why one was covered and one was not. I believe we deserve this and I believe the Frigidaire company would not have wanted this to have been handled in this way. Frigidaire did not maintain a good, old, reputable business reputation by this method of handling a situation.

I have cabin rentals and recently purchase Frigidaire ovens (stoves) for several of the units. (Model# LER331DSO). Last week one of my tenants called me about a burn she received from one of the stoves. There is a warning in the user guide about the left rear eye getting warm when the oven is on. However, this person received a severe burn (three blisters approximately four inches long) to the palm of her left hand while cleaning the top of the stove while the oven (not the eyes) was on. The burn came from the eye that has an open oven vent under it.

The eye had not been on so she had no reason to think it was hot... and my tenants shouldn't have to read an instructions manual on their vacation time. I later turned one of the stoves on to 450 degrees. Within minutes the left rear eye was hot enough to sizzle water when sprinkled on it. There is no indicator or light to warn anyone of the temperature of the eye when the oven is on. If the eye just got warm it would be one thing... but hot enough to boil water is another.

The lady is doing fine now but has three scars on her left palm. The burn made it diffucult for her to fish and enjoy the river-front cabin that she paid for. She didn't ask for a refund or leave early... but she could have. I'm not very happy with this situation. I am returning the stoves to Lowe's and will try to find other brands that are not a hazard to my customers. I've got enough to worry about in liability to have to deal with a (supposedly safe) kitchen appliance. Something needs to be changed in this design... it's dangerous.

My new Frigidaire Self Cleaning Oven was installed 2 - 1/2 years ago. As we eat out most of the time, it is not used frequently that's why the first time I used the self cleaning oven I was shocked to find out that the oven no longer worked. Only the top broiler element worked and not the bottom baking element. After getting a service to look at it I was informed that Frigidaire wanted $200 to replace the clock that controlled the functioning part that turns on the element.

I purchased a Frigidaire Gallery slide- in stove 3 years ago. Now the material behind the electronic button displays, for the timer, bake, etc. has broken on the inside of the plastic display. It spoils the look of the front of the stove. It still works ok. I called the warranty people who said it is not covered as the unit is over one year old and they gave me the telephone number for the parts people.

The part is not available unless you buy the whole display unit, which costs $279.00. My complaint is simply that the Frigidaire Gallery range display buttons should last longer than three years and should not be $279 to replace.

We are two retirees who do not use the stove a lot, as would a family.

I would not recommend people to purchase Frigidaire stoves.

We purchased a new electric stove in September, 1998. In June, 2003, it started turning off when it reached the temperature necessary to cook. We were told the small timing mechanism would be $250 to repair, not including labor. Further, there was no guarantee for the new part if it went out immediately after installation (we were told by the repair person there is a design flaw which may make it reoccur). They offered us nothing and were generally rude. jerks