Complain about a product or service

Frigidaire Ranges

Rebecca of New Port Richey, FL November 3, 2009

In April of 2004 my husband and I purchased Frigidaire's Professional Series glass top oven, microwave, refrigerator and dishwasher. Just about 1 year from purchase the light below the microwave went out. We called the store where purchased and they said it was not covered by warranty. Approximately 8 months ago I was using the self-cleaning feature for my oven, the oven turned off and locked. We were unable to open the oven for weeks.

Within weeks of the oven failing our dishwasher was not working properly (no heat). I called a repairman in the area, he told me that the computer would need to be replaced in the oven and the same for the dishwasher. The price of these items were hundreds of dollars which I do not have and would not invest in these products. Now the microwave is not working. We were so excited to have new appliances for the first time! Unfortunately, we cannot use the appliances and do not have the money to replace them. Hopefully one day we will be able to afford to buy new ones but it will certainly not be Fridgidaire.

Nona of Mayo, FL October 29, 2009

Less than 2 yrs again I purchased a frigidaire range Model PLES389ECH. We thought by the price we were buying a top of the line appliance. Now our oven does not work and flashes F30 err. We have called a service man and as of now about 1 month later we have been unable to get the correct part to fix the oven.

I feel that if you pay 1500 dollar for a stove it should last more than a couple of years. I will not recommend frigidare to anyone I know. My daughter is building a house and she will not be purchasing any of [their] appliances for her home. I also have a friend that will not.

Right now there are six people living in my home and it is extremely difficult cooking for that many people and not having an oven. I am so frustrated I could scream if it would do any good. But I see by the reports it doesn't. I see where there are a lot of consumers having the same problems we are.

Diane of Sainte-Anne-de-la-Pérade, QC October 17, 2009

In August of 2007, 11 months after I purchased a brand new Frigidaire Gallery Series smooth top, self-cleaning convection range, a drop of liquid went under the pot which was heating on the front left side element and I heard a pop, almost like a firecracker went off. When I lifted the pot, I found a large dime-sized hole in the cooktop. I phoned the dealer where I purchased the range, which cost over 1100 + taxes, and they told me to get in touch with an Electrolux repair service, for which I paid 150 extra for a 4-year period, which I did. They sent a technician to look at the range and he told me there was nothing to do and that this was not garanteed.

So I contacted Frididaire Electrolux)- no luck with them either. They told me that any food spilled on the hot element could and would do this and is caused by sugars in the foods. I really got the impression that I was disturbing the person who answered me and she just about blamed me for cooking on the range in the first place. I can understand some pitting, but not a hole! After all, aren't these ranges made for cooking and don't most foods (potatoes, veggies, rice, etc) have sugars in them? I wouldn't want to try a bath of jam!

A friend of mine has a GE smoothtop range and cooks constantly, including foods containing sugars and such, without immediately wiping up spills, and has never ever had this problem occur; she has been cooking with this range for many years. My range is also very difficult to clean and a dark ring forms around the element each time I use it. Should have stayed with my first idea and purchased a model with solid raised elements, easy to clean and fuss-free. I will never again purchase a Frigidaire product. And yes, I did check the model and serial number for the advertised recall notice and thankfully my range is not one of them.

Paula of Montreal, QC October 8, 2009

I was sent a letter informing me that there has been a recall on certain parts of frigidaire ranges. My model was one of them. The technician replaced to parts and told me that my range needed another part replaced. He contacted frigidaire and they sent the part. When the technician arrived, it was the wrong part and moreover not even the correct part for my model! He told me that I needed my relay board replaced, but that I would have to contact frigidaire myself because my range model was not one of their recall for relay boards. I contacted frigidaire and customer service told me that they would investigate, but that they would need confirmation from the technician. Moreover, customer service person just wanted me off the phone - unprofessional! The technician told me that they will not contact frigidaire because my range model is not on their recall! I am disappointed with frigidaire! I hardly used my range because I have had a problem with it since I purchased it in 2007. They told me that I replace it, but only if I purchase it! I feel that I should not pay for it since other models are having it replaced and that perhaps my range model is also defected. Frigidaire is not taking responsibilty for this matter and I plan to take this to the media. I would like someone to call me to discuss this matter. Also, I am making a complaint about someone (sorry, no name) that I spoke with today at 10:30 a.m. from number 1-877-609-7857. He was condescending with me which I did not appreciate.

Betty of Diamondhead, MS October 6, 2009

I have a Frididaire Glasstop Range that I am having a problem with the right rear burner coming on without my turning it on and can only shut it off at the breaker. When I went on line to find the number for Frigidaire, I found that some of the glasstop ranges had been recalled so I looked up my model and serial number for the range that I purchased in 2006 and called Frigidaire, they said that my range was not on the recall list and gave me some other numbers to call. I finally did get someone that spoke very poor Engish who took my information and offered me the option of a new part or a 40% discount on a new applicance but I would have to pay the labor cost to have someone come diagnose the problem and then install the part. After doing some additional reading from complaints from other consumers, I did not find this an acceptable solution for such a potential fire hazard and do not know how Electrolux/Frigidaire can get away without recalling these hazardous products.

C. of Winnipeg, MB October 2, 2009

I have a Frigidaire Professional Series (2002) range that was part of the recall, but was added on late, likely for liability reasons. The repair man came to tape up my stove (install the moisture kit, which consists of pieces of foil tape). No big deal, but he did give me some insight into why these ranges are having these problems.

My model is not one that he has experienced to have the problems described because the potentiometers that connect to the control knobs are a self-contained unit wired to a separate board. This design keeps moisture out. The newer stoves have the potentiometers built into mini-boards that are attached to the knobs. This style of technology is practically transparent and not encased in metal, making it susceptible to moisture damage. People who've had the problems outlined in the recall are being sent new boards and their system is being replaced with the old one like mine. If these parts haven't been sent, Frigidaire should be contacted to get them. Why they decided to go with an integrated design is beyond me, but the problems could have been predicted. Hopefully, these fixes work.

Leslie of Kamloops, BC September 24, 2009

This is in regard to our Frigidaire range, which is involved in the recent recall. Our story is too long and convoluted to describe adequately in this format, but the essence of this complaint is to point out that the offered 'repair' for the defect that causes some Frigidaire ranges to come on by themselves, change temperature at will, or refuse to turn off except the power is interuppted, is NOT, in fact a repair. For such a dangerous defect, I am very surprised that the consumer isn't being better protected in this instance and that Frigidaire isn't being held accountable beyond providing a temporary 'patch' that will find the same problem reoccurring at some future indeterminate time.

In 2005 our stove 'misbehaved' in the exact manner described in the recall. The 'repair' surrounding this malfunction was not completely and satisfactorily dealt with by Sears, but while this is a serious unresolved part of our recent unsuccessful attempts to find resolution to all of our stove problems at the local store level, it is, for this format, an aside and only mentioned to allude to the fact that we have a much larger problem than the 'simple' recall.

The main point that I wish to make is that in phoning the 800 number (not to arrange a repair, but rather to ask some questions) we found that the young woman charged with the task of doing this very difficult job, quite well versed for any comments or questions that might present. We were interested in EXACTLY what the problem was with the stove and EXACTLY what the intended solution. To this question we were told that the problem was 'moisture' and that we, in the recall, would be receiving a new relay board and a moisture pack. It would be a very good idea to give all of those who own this stove a fresh start with a new relay board as ours, which was replaced in 2005 has, just two days ago, failed again and the stove refused to turn off by way of the switch on the stove. The breaker has been thrown and the entire stove sits idle.

As for the moisture pack though - this is totally unsatisfactory. The defect in question on this stove can't in fact, be repaired and the moisture pack can only be effective up to the point that it is able to absorb moisture. Depending on climate and especially depending on amount and type of use of the stove, the saturation point of the moisture pack will be reached at varied times of indeterminate length. I have it on very good authority that moisture packs have an expected life span of 5 to 7 years even in a setting not so moisture laden as the kitchen. I just can't imagine that, if held to account by those who are expected to protect consumers, that this supposed 'repair' would be seen as satisfactory.

Obviously, we who own this stove are destined to be exposed to the very real possibility of re-occurrence AND we cannot know anything of when this might occur. With the obvious danger that this defect presents, I believe the stove should be recalled completely - taken out of peoples' homes and we need to be reimbursed. This stove is a huge and dangerous mistake - the responsibility for it's finding it's way to market and being foisted on the unsuspecting public needs to fall where it lies - with Frigidaire and with Sears. We, the consumer, should not have to continue ownership of such a 'time bomb'. People will eventually be very badly injured and/or killed and those who understand the nature of the defect on this stove know this.

Gail of Weeki Wachee, FL September 15, 2009

Purchased Frigidaire Gallery Series appliances for new home in 2006. Just moved into house in May 2009 and have had problems controlling temperature of glass top burners on stove. Also, the oven temperature does not heat to temperature set to and does not hold temperature will cooking. Stove is useless to cook on. Received recall last month for stove and told not to use stove. Waited 3 weeks for service to come out - came and said had wrong parts and left. Have made at least 15 calls since then and no one will deal with the stove. Need to have some way to get reimbursed to buy new stove.

Lyn of Northport, AL September 15, 2009

I purchased a Frigidaire Gallery stainless steel refrigerator, smooth top cook top, convection oven, dishwasher, and microwave in 2002. After one year, my right front element went out on the cooktop, about a year later the handle on my dishwasher broke, and also gets stuck on the rinse cycle. Therefore, it could run all night long. My stainless steel convection oven digital panel screwed up about two years ago. You have to touch the panel in the right place or the timer wants to come on.

Ironically, last week I noticed that it will not cook above 270 degrees. Oh yeah, last summer had to replace the fuse in the microwave. Geez Louise, do they make appliances now to only last 5 to 10 years. My apliances are 7 years old in December. I believe I should get some sort of settlement with Frigidaire. I tell you one thing, I have built three houses all containing GE appliances and regret that I didnt buy again. It will be a cold day in hell if I buy Frigidaire again.

Paula of palm harbor, FL September 10, 2009

The heating element in the stove blew up! We had turned on the stove to heat it up and about 5-10 minutes later, we heard a big boom, and saw the whole oven light up like a fire! Smoke filled the kitchen, and the element had blown a hole in it. could have burned my daughter badly if she had been opening the oven door to put the cookies in when it blew.

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