Complain about a product or service

Frigidaire

Frigidaire, now owned by Electrolux, is one of the oldest brand names in home appliances but that doesn't necessarily mean it's one of the most reliable, as the complaints in this section attest.

• Ranges
• Washer/Dryers
• Refrigerators
• Gas Stoves
• Air Conditioners
• Freezers
• Dishwashers
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• Electrolux Vacuums

Electrolux has provided us with the email address of an escalation specialist who promises to try to solve some of the more pressing complaints.

Some unlucky souls have trouble with multiple Frigidaire appliances, like those below:

Miguel of Miami, FL November 14, 2008

Miguel of Miami FL (11/14/08)
I purchased a complete kitchen set of appliances from Frigidaire, on 7/06/2008. According to the rebate form I was entitled to a 300 rebate for my purchase but never received it. I sent the rebate form, receipts, and proof of purchase just days after receiving my appliances. On 11/13/2008, I called Customer Support to find out about my rebate and was told the offer had expired and there was nothing that could be done. When the customer support rep explained he would need to transfer me to a supervisor I was simply hung up on. Please ovoid Frigidaire, their products are not all that great and it's not worth the head aches.

Roseanne of Des Moines, IA November 6, 2008

Roseanne of Des Moines IA (11/06/08)
I purchased one of [their] dishwasher two years ago and I am lucky to be alive today. I ran the dishwasher last night check on it before I went to bed and it was finished running. Went to unload it this morning and the outside was very hot and you could not touch the inside rack with your bare hands. There were things that actually melted that I alway put in the dishwasher. Do [they] not have a safety mechenish on appliances? I don't know if I need to replace the appliance? I would like to think a Frigidiare applicance would last more than two years. I am very unhappy! I am urprised that cabinets did not catch fire!

Rebecca of Weston, FL October 22, 2008

Rebecca of Weston FL (10/22/08)
I purchased 4 appliances from Specialty Appliance, LLC in Myrtle Beach, S. C. for our condo. We have had problems with 3 of the 4. Refrigerator was delivered with attempted repair of freezer door. Rust forming on new stove oven door. Paint flaking off inside microwave. Specialty Appliance replaced the freezer door, replaced the rusting part on the oven door, while doing that he cracked another area on the oven door,told me that it was defective paint inside the microwave and would replace the microwave, received a call from them that Frigidare would not replace the microwave but would sand and repaint.

I said that was unacceptable . They said take it up with Frigidare. I called them. Took information,said they would get back to me in 72hrs. Never heard from them, called them on Oct.22,2008. Was not cooperative,said they would not replace microwave, when I asked to have that put in writing/email etc. was told THEY COULD NOT DO THAT!

I kept asking to be connected with someone above them, was told manager was on another line, I kept insisting to speak with top management,(also each person I spoke with would not give me their last name) Finally, was connected to Lawrence. Said he could not send me any written notice that they would not replace the microwave. I CANNOT BELIEVE THIS!

They will not replace the microwave, but will not give me written notice of their decision.

Betty of Lufkin, TX October 17, 2008

Purchased Frigidaire double built in gas oven, model # FGB24T3ESB, on 12/27/2006, from local Sears store,& paid to have it installed. It did not seem to be leveled properly and the door on oven did not always want to open just right, I noticed, but I thought I could get my husband to just re-level it maybe! Well, before I could say something to him about it, it got much worse, then one day, the door just fell off all together! When I put the door back over the hinges, it seemed to work better, so we thought maybe the guys had just not took the time to get it on good--they had been in a real hurry that day!

But it didn't take long till I started having the same old problem again with it hanging! It was like getting a work-out everytime I cooked!! I have a disabiliy- Ankylosing Spondilitis-so any pulling and tugging REALLY takes a toll on my body!! I finally got to where I just could not use the oven at all! I called a tech. out, and was informed that the hinge on the right side of my oven door would have to be replaced, and it would cost more than my oven cost for him to take it in to the shop to do this! NO THANK YOU!! THESE HINGES LOOK AS IF THEY ARE MADE OF SLIGHTLY STRONGER METAL THAN TIN!

Icalled the Electrolux Co. the next day and have been trying to deal with someone from that Co. ever since(that was in April,2008).I have talked to at least 5 different customer service reps.,who have all refused to EVER let me talk to one of the ones I have previously talked to; I have asked repeatedly to talk to one of their supervisors, and been repeatedly denied, and I have left my phone # for one of their head guys to return my call on more than one occasion, without success!

I did get their parts dept. to send me the hinges for both sides of the oven, back in May of this year, and my brother, who is a very good mechanic, replaced the right sided hinge, to where it was more stable than it had been from the manufacture, and within 2 weeks, the door started hanging again! This oven is SIMPLY a faulty product!!

If you go to Sears web site for their store and look at their product page, check out their reviews for their ovens, you will see that there are like 4out of 5 reviewers that rate this same exact oven that have had the same problem & service techs have told them the ovens can't be repaired!

I told the Electrolux people they should be ashamed to still allow these ovens to be sold!! Take them off the market if you are not going to refund peoples money! All they will offer me is a 50% rebate on another Frigidaire,or a Tappan,Gibson,Kelvinator,or White-Westing-House Oven! (I can't even find any of those brands in a gas oven anymore where I live--they tell me they've stopped making them in gas--I keep telling them I am handicapped-I am not able to go everywhere looking, plus the space I have to put an exsisting oven has to be considered?)

Why won't they just work with me a little here, you know? The trim on the outside of this oven gets SO HOT within a few seconds of turning it on, I told them it is also a FIRE HAZARD! You would think they would want to do whats right because of that! I have only been able to use this oven a total of maybe 6 months the whole time I've had it! Its a terrible hard-ship on my husband & I! It hurts my back and aggravates my AS condition when I try to use it! I worry when my daughter is over cooking for us that my little grand-sons will get burned, as the outside of the oven gets SO hot!

Daniel of Kansas City, MO October 7, 2008

Daniel of Kansas City MO (10/07/08)
in October 2005 I purchased a refrigerator, stove, dishwasher, microwave, washer and dryer from Nebraska Furniture Mart in Kansas. I have already experienced problems with all of them but the washer. I could not afford, nor think I would need, the extended warranties (especially within 2 years) and did not purchase them. Nor can I afford the prices that are charged to replace the parts and the rip off service calls. I know of many people, including my parents, who have had the same appliances for 10-20 years and do not understand the apparent lack of concern for your customers.

I am disgusted with [their] products and retailers and will never purchase another Frigidaire product. Furthermore I will use whatever media at my disposal to advise the public of the inferior products. I am also contacting the Better Business Bureau and Attorneys General in both Missouri and Georgia. I am sick of being ripped off by major companies trying to get rich.

They allowed us to buy the extended warranty on the dishwasher when it stopped working after 6 mos. We can't afford anything else having to do with them.

Linda of Tampa, FL October 7, 2008

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