Frigidaire Microwaves

On July 10, 2011, my wife and I purchased a Frigidaire microwave oven range and installation service for a price totaling $510.52. The door of the microwave has loud scraping sound when opening and closing. Plus, in the inside, one light is missing.

We've tried to get the item exchanged, but on the days that they were supposed to deliver, we received calls that the microwave they have in the warehouse is broken. After 2 weeks of waiting with the same result, we returned to the store for a refund. We were told by the manager that we could not get a refund because the damaged microwave is still in our possession. Since then, three dates had been set to uninstall the item, to no avail. They are blaming the Geek Squad for not taking it down because they were the ones who installed it initially. This day, August 21, 2011, the broken microwave is still in our home and Best Buy has our money and no one knows for sure when this microwave will be taken away.

I purchased a new Frigidaire kitchen set including the over the range built in professional series microwave with trim kit. The authorized dealer installed it. It worked for 60 days, maybe 50 cooking cycles. Now, only the clock works. The factory told me to contact the dealer while the dealer deleted the brand. Now, I know why. It is called factory service center. Nobody is certified to service the microwave units in Houston while I called several others. One said that this breakdown was typical while others said it was cheaper to just replace it and suggest a GE unit from Walmart. It seems that Frigidaire professional products are craps made in China with zero warranty or service available. It looks nice, but does not function and without factory support. I wish Toyota makes microwaves.

I thought they had quality products. I specifically purchased this combo "professional grade" combo oven/microwave appliance unit for the name and reliability. All I got was a two-year lemon. This was an extremely expensive product and now it's a pile of junk taking up space in my kitchen! I spent hundreds of additional dollars to have it professionally installed into my cabinets. I spoke to their various repair shops, all said it would cost me additional funds for removing this unit from the wall, and it was assumed the magnetron was the issue and other possible parts, this could result in nearly a $700.00 repair bill which Frigidaire should at a minimum assume some responsibility for this expense!

One technician (Mr. Appliance, 813-657-3499) claims that as of 2006, Frigidaire had a two-year manufacturer's warranty, and changing it to a one year speaks to the lack of quality and the lack of standing behind their products. I'm quite sure I will not hear back from their company and that they really couldn't care less about my complaint, so I will forward this issue to BBB as well and other blogs about their products! And of course the complaint form did not work and it timed out. How convenient for them!

I now have a $3,000 pile of junk in my kitchen and will have to go buy a new microwave, much cheaper than fixing this one! These companies need to be held accountable for more a stinking one-year warranty, and trying to screw us for extended warranties!

Useless over the Range Microwave from Frigidaire. We purchased a very expensive brand new home two years ago that had an over the range Frigidaire microwave in the kitchen. The over the range Frigidaire microwave is totally defective and useless. I contacted a Frigidaire service representative by phone in an attempt to get some assistance regarding this defective product, and she sounded like a foreigner from India who could not even pronounce a word of English, must less complete an entire sentence in English.

Needless to say, we received absolutely no satisfaction! We would not recommend anyone purchase any Frigidaire product. We conducted our own research and have found numerous persons have purchased the Frigidaire over the range microwave unit, and all the complaints we discovered indicate a totally defective product. Consequences: Total Dissatisfaction with Frigidaire products and non-English speaking service representative. Economic damage: Obviously we are out over $500.00 dollars. Never again will we purchase any product manufactured and marketed by Frigidaire, and we will make it known the products they put out are defective!

We bought a set of appliances a little over 3 years ago. One of the small unit in the big front burner already tored up and the microwave oven door is just about to fall off the microwave. Just me and my husband live here, so it has not been treated bad. I am really disappointed in Frigidaire appliances and will not buy any more of them.

I purchased a new over the range microwave in Feb '09 and I noticed right away now loose the door handle. I now have a cracked front door around the handle and the handle has come loose. What cheap plastic. How can a product not withstand daily use? I called Sears about a new door panel and handle but they want almost as much as a new microwave cost. I say Frigidaire has a poor design and cheap plastic.

I purchased an over the range microwave. Bracket was missing from the box, I called customer service to get one sent because we bought the last of this model at Lowe's. The rep tried to tell me that it does not come with the microwave and I could purchase it from her. I told her the instructions that said it came with it and how else could I install the product with no wall bracket? Still, she tried to get me to buy it. Finally, she said out of the goodness of her heart, Frigidaire would send me a free one. I waited 2 weeks and called back. It was on backorder and they would send it in one month. I called back in a month. Long story short, we waited over 3 months to get the bracket!

Then 2 months after we started using it, the very cheap plastic squirrel cage near the motor broke. You can't fix this. You have to replace the whole motor. To replace, that part would cost $167.00. We complained but the warranty was now out, even though we hadn't been able to use the microwave for months. They finally agreed to pay for the part but not the labor. So we would pay labor for only $90 for a 3-minute job, but they would not allow us to install it ourselves. We had to have someone do it. Finally, we agreed but we got no return calls from the repair. So we have a product that we cannot use and we are sick of arguing with them and wasting our time.

Our kitchen is full of Frigidaire products. Luckily, we bought the extended service plans at Lowe's. We have had no problem with Lowe's and their plans, and we have had many repairs! Luckily, we did not have to deal with Frigidaire. All our products are registered. They saw that we were loyal customers and they chose not to take care of us or help in anyway. I now tell everyone not to purchase their products! The customer service reps were very nasty. When you ask for a supervisor, they say they have none. When I insisted, they put me on hold for over an hour and never answer! That must be how they take care of customers they don't want to deal with. This happened more than once!

I purchased a Frigidaire microwave range in january 2010,first month the appliance had some heating issues,which was fixed by there technician,then after 4 months there was a crack devloping on the door of the microwave,which was completly unusual for a 6 month old microwave,the company is trying to shrug it away by saying its a cosmetic issue,which company has nothing to do with it.

Purchased a Frididair Microwave about three years ago. The "Turntable Coupler" that connects the turn table to the motor broke disabling the turn table. The broken coupler is made of plastic and would not cost 10 cents to manufacture. The lowest price for this cheap part was $34.00. Only an idiot would pay that for a plastic part that was too flimsy to begin with. We'll never buy "Frigidair/Electrolux" again

We can buy a new microwave for that amount. It is absolutely ridiculous and I would highly recommend that no one buy frigidaire microwaves.

This is clearly a lemon. A poor design that Electrolux refuses to acknowledge.