Complain about a product or service

Frigidaire Gas Ranges

annette of lancaster, OH October 13, 2009

I purchased the new gallery series gas stove. i have had a repair person out once since the purchase 30 days ago. The problem is the one of the burners will not light more than 70% of the time. I was told to be sure that the cap the flame comes up around needs to be seated perfectly. This I understand. But why do the others light even if the cap is not on perfect? i hate using this burner because if i turn it off and then need to relight it, the cap is too hot to adjust. Yep, I can use it, not touch it, and in 5 mins it will not light on its own. Using matches more times than not.

Second problem is the odor when i use the broiler. Cust service told me it is the coating on the oven. i have done everything they told me but it still/only happens when i use the broiler. The house smells like a hot chemical spill when i use it and the food has a weird taste. Many meals have been started in the oven and finished in the skillet. hard to believe i couldnt wait to get a gas stove!

Last complaint, the burners are not centered to my taste. if i sit a 12in pan on a burner, i rest a couple inches out on the middle grate. Should have put the burners closer to the outside so you can use all 5 burners at once. The black top is almost impossible to keep clean. The burners are sealed with non-removeable covers. toothpicks are a must when cleaning! Disappointed.

Carol of Victoria, BC October 8, 2009

We purchased a house in July 2009 with a 2004 Frigidaire gas range. The first time we used the range oven and stove top, when we opened the stove door the gas flame on the top burner went out. The gas was still flowing through the burner thus creating a dangerous explosion hazard. If I had not noticed this and smelled the gas, and someone had lit a candle, there could have been a deadly explosion. We contacted a gas repairman who was unable to diagnose the problem. We then called in a Fridgidaire repair specialist who thought the problem might be an extra part (that would take 6 weeks to arrive) but it might not fix the problem.

We decided not to "wait and see" and bought a new Frigidaire gas range from Trail Appliances. I was assured of course by the salesman at Trail that the new model would not have the problem from the 2004 range. I thought okay they probably have fixed it especially after 5 years. Well I guess not, we had the new range installed by a gas fitter and immediately it had the same problem. We had the Frigidaire guy back again and he could not diagnose the problem. We informed Trail Appliances and they refused to do anything other than tell us to call another repair guy. We called a different gas fitter to inspect the whole house in case it was a case intake issue.

Kathleen of Canton, MI September 7, 2009

Ceramic top range model FEFL77SAE. The oven will heat beyond the set temperature,(set at 350 yet heats to beyond 500) causing food to burn. But worse yet; it won't turn off! I have to pull the range out between my counters and unplug it. When I plug it back in, the oven starts to heat up again. Needless to say I can't use my burners because I have to keep the entire unit unplugged.

Lorri of Cotuit, MA July 29, 2009

I wish I knew about this website before we got our Frigidaire range. Our burners come on spontaneously as well. It's terrifying. They flare red hot while in the OFF position. A "repair" did not remedy the problem, just as others have described. What is required to begin a class action lawsuit? If attorneys read these complaints, please, don't wait for the bigger settlement you expect to get after someone burns to death. It is not a matter of if. It is a matter of when. I burned my arm reaching across the burners, which were in OFF position. The front burner spontaneously flared on to red hot. First degree burn only thank God but if I'd been wearing a fabric, I would have gone up in flames.

Vadim of Tarzana, CA February 18, 2009

Vadim of Tarzana CA (02/18/09)
We purchased a Frigidaire self-cleaning gas oven FGB24T3ES in Sept. 2007. After several months, the door hinges did not open after oven being heated for several hours. Waranty repairman replaced hinges. In two months the hinges broke down again. The warranty repairmen replaced the oven by a new one. It served 16 months and hinges broke down again. Unfortunately, the warranty has expired. I am afraid to pay to fix it as I have every reason to believe the same thing will happen again.

We paid about 800.00 for this oven. I am shocked, disappointed, and will never buy anything they make again. IT IS A LEMON! It is hard to believe I am the only one with that problem. Where is a lawyer when you need one for class-action? We need to bankrupt that company and lay-off all workers so that some Japanese maker of the good ovens could earn my money!

Ken of Petaluma, CA January 29, 2009

Ken of Petaluma CA (01/29/09)
We bought this Gas drop-in Range some 4 years ago. Also purchased Extended Warranty. Range was not cheap, around 1100. Never have been able to get the oven to maintain temperature, it's still about 50 degrees off. We've had two different Warranty Service companies try to fix it and we're on our third control board. Electrolux (Frigidaire) apologized via email, but offered no replacement. This Range is obviously a lemon, please let people know how bad they are.

Numerous uncooked meals thrown out because of this problem. Big family dinner parties spoiled.

Vicki of Mineola, NY December 10, 2008

Vicki of Mineola NY (12/10/08)
I purchased an oven from MR JAYS coming up three years my mother was cooking opend the oven door and a big blast of fire sweept up in her face burning her hair, eye brows, under eyes.I called the company they gave me a phone number for some one to come fix it.After a week they came changed a part did not try it out left, two days later did the same thing.

I call back wait a week,they come again to tell me they have to order new parts wait two weeks changed all parts still happend he called another guy in to see this happen, they have never seen anything like it before said they would fax that it was not fixable and very dangeras and we would get a new one so after being with out an oven for three months spending money to order in for four my mother getting hurt and affraid to go near the oven. The company wants togive me 40% back this is not good anough i have to go look for a new one pay more, pay for delivery, pay to be connected. You would think they would want the oven back to research what the problem is as this is a dangeras defect, i would like to get a TV channel to film this.

I have missed cooking Thankgiven now Christmas is coming ordering food for four for three months my mother getting a blast of fire in the face have a witness and pictures. having to pay for a new oven,delivery,connection of gas.

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