Complain about a product or service

Frigidaire Freezers

Joan of Kearneysvill, WV July 20, 2009

Purchased upright Frigidaire freezer at Lowe's December 28, 2007. It ran all the time and when warm weather came ice from the top of the door starting falling down on my head. Frost was building up on the top of the door and because it was above my head I had not noticed it. After months of hassel with Frigidaire and delays waiting for parts it was "repaired" on December 16,2008. Now is July 2009 and the door will not stay closed even with tape on it. Trying to contact Frigidaire is a round robin of press this which lead to call this and then press this and call this. You never get anyone on the line. I have sent them an e-mail. I will follow up with a letter in a couple of days.

suzanne of new orleans, LA June 30, 2009

We purchased a Frigidaire refridgerator from an appliance store in April of 2009. On June 28 we noticed that everything in the freezer was defrosted. The repair man came on June 30 and found that the compressor, the motor, and the blade were ALL broken. This fridge is 2 months old!

GINGER of MIAMI, FL May 31, 2009

I have replaced my frigidaire icemaker bucket with auger 6 times in 5 years. Every time I get a new one it works fine at first, then comes the metal and plastic shavings. I am sure I have ingested some of these. I am very worried about it. I am considering not ever replacing it again. Each new bucket is around 90.00 dollars.

Bill of Albuquerque, NM January 31, 2009

Bought a Frigidaire upright freezer 3 years ago (16 Cubic Feet kind with frost free). Yesterday, the wiring harness to the compressor started smoking bad after 2-3 seconds. After 10 seconds the smoke filled the garage. I only had a one year warentee on the freezer so I had no choice but to replace. I want to make sure others are aware of this product. We almost had a major fire.

Electrical fire near compressor

Richard of Santa Clarita, CA November 6, 2008

On 06/30/08 I purchased an upright Frigidaire freezer from Sears in Santa Clarita. On 07/13/08 it was delivered and set up. During the week end of 09/12-15/08 it stopped workinh. I came home from a weekend trip and found my food thawed and ruined. I went to Sears and they replaved it with a Kenmore freezer with no hassle.

Even though the booklety states that they (Frigidaire)are not respopnsible for food loss,I contacted them anyway. The person fropm Frigidaire tha I spoke with told me they would send me claim forms for reimbursement for the loss of the food. No response. I emailed them on 11/06/08 and they told me to contact the person doing the repairs and send them that info and they would refund me 50 for food loss. Even though the manuakl said they were not responsible for the loss, I told them that the freezer was less than two months old the yshouild be resppnsible for reimbursement. I told them that thatg freezer would be the last of their products that I would ever purchase.

The loss of food was approx. 400

Franki of Boulder, MT July 7, 2007

I bought a Frigidaire chest freezer 4 years ago. It started a fire. I was told that it is not under warranty for that. If a product starting a fire is NOT under warranty, what is?

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