Frigidaire Freezers

I purchased model # FFU17M7HW upright freezer. The delivery was same day by Trail Appliances. From the start, the door was defective! The level was on spec as per best practice. I fought to open door all the time. Then, it was adjusted by service. Now it was leaking all the time. The second serviceman told me to lock the door and watch it. He was ordering a new door under warranty (this has happened before). Every time I asked either Canadian office or the US, they said they did not know anything about appliances and call for service. US office is full of hillbillies. They should play a tel/web message: No one's home, no one knows, and no one cares. Goodbye to you all.

In January 2011, I purchased a Frigidaire upright freezer from Lowe's, including a four year Extended Protection Plan (EPP). Upon returning from a weekend away from our home, we realized that the freezer had stopped working. We called Lowe's Service Advantage (the Lowe's division that provides EPP support), who immediately scheduled a repair appointment. I was also advised that, because of my four year EPP purchase, Lowe's would provide reimbursement for up to $250.00 of lost goods as a result of the freezer failing.

My wife re-adjusted her schedule to be home for the service appointment. The Lowe's sub-contractor never showed for the appointment. We contacted Service Advantage again, and we scheduled a second appointment. Again, no show (service technician called from 30 minutes away, 20 minutes after the appointment window had closed). The Service Advantage team recommended that we go back to our home Lowe's store to work out a replacement for the freezer. We did this, and the store manager immediately scheduled for a delivery of a new freezer for the next day.

The freezer was delivered on time and the old freezer was taken away. I attempted, on three different occasions, to work with the Lowe's executive support division in an attempt to identify the problem (sub-contractor not showing for scheduled appointments); discuss the business policy that fails to compensate customers whose time is wasted when a sub-contractor doesn't show up for an appointment (Service Advantage wasn't able to compensate our lost time - we were referred to the Executive support division) and the fact that, because of the relationship between the sub and Lowe's, there is no accountability to the customer when this type of event occurs.

I have a Frigidaire Model FGHT2146KP0, without ice maker, which I purchased from Lowe's on September 2010. The freezer continues to build up large amounts of frost, iceberg style. I have had 3 service calls from 3 different Lowe's service providers. The problem is still not fixed. The first 2 servicemen didn't seem to be the least bit interested in fixing the problem. The 3rd one was genuinely concerned, but still did not fix the problem. My old Whirlpool refrigerator lasted 20 years without one service call. I am disgusted with the quality of this new appliance. I am waiting for another service visit from the aforementioned 3rd serviceman, who has ordered a gasket that he thinks will solve the problem. We'll see.

I bought the freezer in December 2010 and, within less than 5 months, I have lost all the food in the freezer due to the electronic control board. The power never went off and the socket had power the whole time. The electronic part went bad and never warned us of anything going bad, to give us enough time to get the food to another freezer. So, I called Frigidaire and their response, "We are sorry and we will mail you $25 to cover some of your food." We lost $223.85. Thank God we hadn't stocked it full! We lost everything to house fire last August and now we lost all food in freezer due to a bad part. The service guys just told me happens with this freezer! This is not the 1st he has seen or changed, and has changed multiple times on some of them? Why sell something so unreliable?

I purchased a Frigidaire Upright Freezer, Model LFFU17F5HW from Lowe's on 30 Jan 2011. The freezer was delivered on 31 Jan 2011 and I filled it with $1050 worth of grass-fed beef on 1 Feb 2011. I set the alarm and the freezer temperature on the electronic door panel on that same day. Over the next 3 weeks, I accessed the freezer on 04 Feb, 12 Feb, and 19 Feb to retrieve frozen meat from it and it appeared to be working fine. On 26 Feb 2011, when I went to the freezer to take out meat, I discovered blood leaking out of the bottom and pooled on the floor and upon opening the door, all I had was a stinking, thawed, dripping, bloody mess of meat inside. The outside electronic panel on the freezer door was black - no display at all. At no time did the freezer alarm ever sound to alert me to a problem with this freezer.

An initial call to Lowe's for assistance was answered with "You should have purchased the 'extended warranty'. We can do nothing to help you". I quickly pointed out to this Lowe's "customer service" rep that I had the paperwork for the Frigidaire extended warranty already signed, check enclosed, sealed, stamped, and ready to mail on that very same day as I was still within the 30-day window after my purchase to buy Frigidaire's extended warranty. I then requested for the Lowe's manager. When he came on the line and took the time to really listen to my entire problem and allowed me to tell him that I had already decided to purchase the Frigidaire extended warranty, but that I was still within their 30-day 'grace period' to do so after purchase of the freezer - and that no freezer should completely fail in so short a period of time, he agreed with me.

He then immediately sent out a replacement freezer, arranged for the spoiled meat to be picked up, and then the Lowe's delivery truck returned later that same day to pick up the failed freezer. The Lowe's manager gave me the necessary information regarding my claim #, explained that Frigidaire would be in contact with me within 1-2 days regarding both their failed, less-than-30-days-old freezer - as well as discussing the possible replacement of my $1050 worth of meat.

Since I now have no meat to place in the replacement freezer which Lowe's sent right out (the very same model as the one that failed), I have not begun to use this freezer yet. I am still waiting to hear from Frigidaire, the manufacturer of the failed freezer. Until I can determine whether Frigidaire will handle this matter honorably and equitably or not, I am unsure whether I will even keep this replacement freezer. I am very uncomfortable at this point in time with spending even more money to refill the replacement freezer with new meat, when I can't be sure yet whether this particular model may be a potential recall model or have some other manufacturing problem.

I posted this report today about my bad Frigidaire freezer experience simply to alert other potential buyers to a possible problem with this particular model number - as well as to try to learn more from other actual consumers about Frigidaire's usual policy for dealing with a problem like this one. I'm still waiting to hear whether Frigidaire is going to do the honorable and equitable thing about their defective product. I will post back again, if and when I hear from Frigidaire.

I purchased an upright freezer that quit working, model number LFFH21F7HW. It's only 4 months old. I then checked out reviews at the website and it's noted that out of 31 people only 13 will recommend this. I've seen many similar problems as mine. This freezer is made like junk.

I have a Frigidaire GLFU1767FW upright freezer that is 3 years old. It has the electronic temperature controls on the door. From opening and closing the door (normal use), the enclosed wire that goes to the door was damaged. I had repair service out and they informed me that since the door for that model is a molded door, they can't replace the wire. They have to replace the whole door.

I think that this is a very poor design and customer service at Frigidaire doesn't care because it is off warranty. The service rep suggested that I buy a service contract and then have it fixed. She transferred me to the Warranty Department and there I was informed that I would need service to inspect the freezer before I can purchase the warranty. I don't lie or expect others to lie and jeopardize their business. I went to their website and filed a complaint but haven't heard anything yet. I had a freezer that was 20 years old and was convinced to replace it for energy reasons and I could kick myself because it worked.

I bought a Frigidaire top freezer 2 years ago from Aaron's and it is not working now. It runs but the freezer is all thawed and inside the refrigerator is warm. I paid almost $1500.00 for this. I am very upset with this and Aaron's will not do anything about it for us. I will never buy another Frigidaire item again.

The frigidare freezer is not what it used to be. The quality must have gone down and the name frigidaire has been bought by Electrolux. When this is repaired, and I'm hoping it will, I will never buy a frigidaire again. Please don't make the same mistake, The reason i bought the freezer was for dependabilty. I do not trust the name anymore. Great food. too bad I won't enjoy it. Food spoiled. Freezer failed. Product default.

I hardly know where to begin; I am so disappointed in your product and customer service. The problem is a minor one, a plastic part broke in my ice maker and now ice cubes fall back in the tray causing the motor to grind away trying to push the jammed ice through. I tried to call and get a warranty person to come and look at it, but one said that he didn't service my zip code and the other was a fax machine. That is when I called customer service. FIVE TIMES. The first time was useless; I was put on hold while the customer rep "called" the two numbers. The call was dropped, I first thought no big deal it happens so I called back the next day and got a hold of a different rep.

Same deal, they said they would call and amazingly the call was dropped again. I waited for a few days and called again, the same speech about how I couldn't get a hold of a warranty repair place. I was put on hold again and amazingly the rep came back on the line confirmed my story and told me they would transfer me to "the warranty department" where I was told that they would contact me in a few days with a name and number of an actual warranty service person. Like an idiot I agreed and waited a few days and to my surprise no phone call. I called again and decided to take a harder line. I spoke to Raphael and gave them my model and serial number (again), contact information (again), told them my story (again), he called the numbers (again), confirmed my story (again) and referred me to "the warranty department" (again).

I requested to speak to a supervisor and was connected to Dennis. We went over the whole process again and I was assured that I would get a phone call from him personally with contact information to a warranty repair service. I had to demand that I be given a ticket number or a customer service number. My number is 30451648. No surprises here, a week went by with no call. So I called again and gave the customer rep (Raphael) my number and was promptly told that there was no information in it. I requested to speak to a supervisor at this point. After ten minutes I was connected to Sam. I could repeat all the information I gave him, but hopefully you get the point by now. I had to repeat the model number and serial number multiple times and made him read them back to me until they were correct. He called the numbers of the warranty services and told me that he was able to contact one of them and told me that they would call back to confirm the appointment. Amazingly when I called for my self again, no fax tones and the person who answered confirmed that Sam had indeed spoken with them.

The sad truth is I shouldn't have to make multiple phone calls, speak to supervisors, and be surprised when these people who you pay to do a job actually to that job. I can understand a minor defect in a product, it happens. I can not; however, fathom how customer service can be so poor and remain like it is. Your customer service alone has deterred me from ever buying another one of your products again. Warranty service should be simple and easy not an ordeal trying to deal with customer reps who refuse to help and don't seem to care too much, other that to say how sorry they are before they blow me off.

Purchased upright Frigidaire freezer at Lowe's December 28, 2007. It ran all the time and when warm weather came ice from the top of the door starting falling down on my head. Frost was building up on the top of the door and because it was above my head I had not noticed it. After months of hassel with Frigidaire and delays waiting for parts it was "repaired" on December 16,2008. Now is July 2009 and the door will not stay closed even with tape on it. Trying to contact Frigidaire is a round robin of press this which lead to call this and then press this and call this. You never get anyone on the line. I have sent them an e-mail. I will follow up with a letter in a couple of days.

We purchased a Frigidaire refridgerator from an appliance store in April of 2009. On June 28 we noticed that everything in the freezer was defrosted. The repair man came on June 30 and found that the compressor, the motor, and the blade were ALL broken. This fridge is 2 months old!

I have replaced my frigidaire icemaker bucket with auger 6 times in 5 years. Every time I get a new one it works fine at first, then comes the metal and plastic shavings. I am sure I have ingested some of these. I am very worried about it. I am considering not ever replacing it again. Each new bucket is around 90.00 dollars.

Bought a Frigidaire upright freezer 3 years ago (16 Cubic Feet kind with frost free). Yesterday, the wiring harness to the compressor started smoking bad after 2-3 seconds. After 10 seconds the smoke filled the garage. I only had a one year warentee on the freezer so I had no choice but to replace. I want to make sure others are aware of this product. We almost had a major fire.

Electrical fire near compressor

On 06/30/08 I purchased an upright Frigidaire freezer from Sears in Santa Clarita. On 07/13/08 it was delivered and set up. During the week end of 09/12-15/08 it stopped workinh. I came home from a weekend trip and found my food thawed and ruined. I went to Sears and they replaved it with a Kenmore freezer with no hassle.

Even though the booklety states that they (Frigidaire)are not respopnsible for food loss,I contacted them anyway. The person fropm Frigidaire tha I spoke with told me they would send me claim forms for reimbursement for the loss of the food. No response. I emailed them on 11/06/08 and they told me to contact the person doing the repairs and send them that info and they would refund me $50 for food loss. Even though the manuakl said they were not responsible for the loss, I told them that the freezer was less than two months old the yshouild be resppnsible for reimbursement. I told them that thatg freezer would be the last of their products that I would ever purchase.

The loss of food was approx. $400

I bought a Frigidaire chest freezer 4 years ago. It started a fire. I was told that it is not under warranty for that. If a product starting a fire is NOT under warranty, what is?

When I opened the door I was highly upset because the whole cow was ruined. Lowe's gave me a refund on the freezer but I feel like I should be compesated for my 585.00 worth of beef.

I have been without a freezer for over 30 days. It is the holidays when most people use their freezer. Frigidaire has made no attempt to get my freezer repaired nor seem to be concerned their authorized repair company is incompetent and not customer focused.