Complain about a product or service

Frigidaire Dishwashers

F of Nottingham, MD September 22, 2009

My husband and I purchased a Frigidaire dishwasher, Model GLD4355RFB3 at Sears. It was installed on December 31, 2008. Six months later we noticed the top rack of the dishwasher was hard to pull in and out. The apparent problem is the brackets that are attached to the top rack on both sides of the unit are being pulled toward the center causing the difficulty for the top rack to glide smoothly. We contacted Frigidaire and explained the problem, but all the rep suggested was that they could only replace the necessary parts. Of course, the parts were replaced with new, but identical parts for that model. This has not resolved the problem. We believe this unit was poorly designed and/or contains inferior hardware. We searched on-line for info on this model, but we could not find any nor could we find a store that still carried this dishwasher. Are there any other complaints on file regarding the same problem with this model?

David of Romulus, MI July 17, 2009

I bought a Frigidaire Dishwasher (Model#GLD2445RFCO)from ABC Warehouse in Southgate, MI on 10/26/07. The dishwasher worked fine until about 4/10/09 (One and a half years!!!), and then stopped cleaning our dishes. The heating element works fine, which is quite evident from the "cooked on" food which is now all over our entire dish set. I have had RSI Appliance Service of Livonia, MI out on 3 seperate occasions to fix this unit. They have replaced the wash pump assembly, heating element, tub seal, and splash guard without success.

When the repair person was out the last time to fix it, he told my wife there is nothing else left to fix, and that the next step is to replace the entire unit. However, RSI sent the final work order to Frigidaire saying that the unit was fixed, and that there is nothing wrong with the unit. IT STILL DOES NOT CLEAN DISHES. RSI told me that I must contact Frigidaire again, but Frigidaire is telling me I must contact RSI.

Meanwhile, my dishwasher is still broken. The unit cost me 457 and only lasted 1.5 years. I would like a full refund from Frigidaire for the unit (they can have it!). Frigidaire customer service reps put customers on hold for 25 minutes and don't come back on the line...... Frigidaire's service company RSI will not respond to me. Not sure what else I can do besides eat the 457. I will never, never, and I mean never buy another Frigidaire product as long as I live. They are rude, unresponsive, and do not back what they sell to customers. What a rip off!

Gretchen of Fredonia, NY June 29, 2009

Frigidaire dishwasher Model FDB510LCS3 Serial TH72930443 The dishwasher leaks. The water pours out of the bottom. A reputable appliance repairman said that he has never seen a design like the one in this Frigidaire. The area in question is engineered with a clip to seal it in place instead of a threaded system or screws. It's the area between the bottom of the dishwasher and the pump. The repairman can not stop the leak.

Hazel of West Hills, CA June 8, 2009

On May 20, 2009 I purchased a Frigidaire dishwasher at this retailer. I picked up the unit and paid a professional plumber to install it. As it turns out, when the plumber ran a test cycle the motor was making very loud noises and recommended calling the manufacturer. The manufacturer gave me a referral to a local appliance service company, Allen & Sons whom I called. A technician came out the following day and told me the motor was defective and needed to be replaced. I then called the manufacturer back and refused the repair.

I felt I was entitled to a new unit considering I paid full price for a brand new unit to begin with, one that worked and I didn't feel like it was fair that having never even being able to use it once should I have to have it repaired. They did agree to replace and install the dishwasher and delivered it to the same retailer I originally bought it from. This past Saturday, a week after the original diagnosis, a man named JD, our sales man from the Warehouse Discount Center called and left a message to have the broken unit uninstalled and return it and pick up the new unit.

When I called him today he told me that they would not pick up or deliver and that they would not pay to have it installed. . He was so rude, I then asked for my money back because I feel like I am not being treated fairly and he told me that not only does he not have to give me my money back but if he did he would charge me a 25% re-stocking fee. On my receipt it does say that "unless defective" there "could be" a restocking fee. At this point I am so unsettled at the way I am being treated and the fact that I don’t feel it is my responsibility to pay for an technician to come and uninstall the old and reinstall the new unit. I already paid to have the broken one delivered and installed once

Rhonda of Cullman, AL June 4, 2009

We bought this dishwasher less than two months ago and now the hidden touch pad is going haywire. I have looked on the web for recalls and I'm beginning to believe this dishwashers touch pad is very defective, since I've read about so many of these touch pads on the dishwasher having to be replaced.

Stephen of Plymouth, MA May 31, 2009

I purchased this model in July 2008. In November 2008 the unit leaked and it took until December 22nd for them to replace a faulty gasket (Frigidaire knew the gasket was designed faulty). In May 2009, the dishwasher stopped working because steam had reached the main control circuitboard. I realized that this was a design flaw that affects many Frigidaire models and blogged about it.

EMROL of CHESTERFIELD, VA May 20, 2009

We have a Ultraquiet III dishwasher that we purchased new from Lowe's. As of late, the dishwasher has caused major problems as a result of the unit not draining the water out of the basin. The water in the basin leaked out and ruined the wood floors in front, under and behind the unit. this cost me 5200.00 in repairs in april of this year. we had a technician come out and replace the draining unit and now less than a month later it has done the exact thing! My floors are once again bowed from the unit not extracting the water from the basin.

I have contacted the repair facility again regarding this and I am contacting the Better business Bureau regarding Frigidaire. This is totally unacceptable to be facing another repair of this magnitude within a month after repairing the unit. Needless to say , we are completely done with Frigidaire

Tracey of Memphis, TN May 13, 2009

I originally purchased the 4000 series aquasurge in Oct 06. By summer of 07 it started having error code vo/uo and would start and stop either before it started washing or about 10 minutes later. The repairman replaced the control panel the first time, then put a rubber gasket around the thing to pull it out from under the cabinets some the next time, then replace the panel the next time! It finally overheated and melted some dishes (complete with black smoke coming from it) and Frigidaire replaced it with same model which broke down with same problems by the next summer! It was replaced again by Frigidaire since it was less than a year old and I have had this one repaired at least 3 times already. Lowe's (place I purchased it from) can't/won't do anything because technically it is less than a year old and not covered yet by my extended warranty. I called Frigidaire Monday and said I want a replacement, but NOT THIS MODEL, but they won't replace until the repairman says it's not "cost efficient" to keep repairing it! I've also had the various repairmen tell me it keeps breaking because: A. It's too far under the cabinets (apparently this was wrong cause the gasket thing didn't work) B. I wasn't keeping the rinse agent full (which I started doing and that didn't work) and finally, C. My hot water is too HOT for the dishwasher and makes too much steam! GIVE ME A BREAK! I will NEVER purchase a Frigidaire item AGAIN! OI have a Frigidaire stove and fridge and have had problems with them too? One more thing. I am tired of calling customer service and getting foreigners who sort of speak English but have no clue about how American customer service should work!

Joan of Hillsboro, OR May 6, 2009

In September of 2007 we did a minor remodel and replaced all of our kitchen appliances. We made the purchase through Lowe's and chose their exclusive Frigidaire Elements collection - a refrigerator, freestanding range, dishwasher and over-the-range microwave.

Within the first year the dishwasher began to stop working mid-cycle and an "error" message would appear on the digital display. It was still under warranty so we had it repaired and we bought an extended warranty (on the advice of the repairman). Thankfully we did because it was less than 6 months later and the same problem began again. When dealing with this problem we must restart the machine from the beginning - many times repeating it over and over until it would finally complete the cycle. Sometimes we'd get so frustrated (and figured the dishes must be thoroughly washed after so many attempts) that we'd just put it on the rinse cycle to try to get it done. Eventually not only the standard wash cycle wouldn't complete but now none of the cycles will complete and the repairman has been called out again.

Ironically shortly after we made the appointment for the dishwasher to be looked at the microwave stopped heating. It appears to be functioning (power is on and it's going through the motions) but it doesn't heat anything much less cook. The 1-year warranty has expired on this and we're being told it will be anywhere between 150 and 450 to repair it depending on which (or all) of several things that may be wrong.

We are at our wit's end wondering what will be next. Needless to say we are very dissatisfied with the quality of the products we were sold and most certainly will look elsewhere when the time comes to replace them (which may be sooner rather than later...)

Robert of Sloatsburg, NY April 17, 2009

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