Frigidaire

About 18 months ago, we purchased a Frigidaire Professional Double Convection Oven, a matching Microwave/Hoodfan and a matching Warming Drawer from Sears. Total cost was about $6000 as I recall. All four of the (no name) bulbs in the ovens failed within three months of very limited use, suggesting to me that Frigidaire/Electrolux were using cheap and nasty bulbs of unspecified make which were not fit for the intended purpose. I replaced them all with bulbs from Noma and not one of the four Noma ones has failed since.

About 10 months ago, we carried out the recommended self-clean cycle, following which the top oven would not come up to temperature. Sears service was called, took up my time removing the oven from its cabinet and replaced the thermal trip/breaker which is located in an absurdly inaccessible place at the back and behind the oven for a (resettable!) trip. Sears wisely decided to fit a new trip rather than just resetting the original one.

Then, about three weeks ago, we noticed that the enamel is failing on the bottom of the top oven casing, clearly the result of faulty manufacturing. It has fallen off in several places. I contacted Sears and they claimed that this was "cosmetic" and not covered by the extended warranty which I had purchased. At my insistence, their service man came out and inspected it and clearly told me that me his view is that this was not "cosmetic" but is a manufacturing fault. I was party to his end of the telecon he then had with his supervisor, and it was clear that his supervisor was telling him (from 2000 miles away, never having seen the problem at first hand) that as far as Sears was concerned, it was "cosmetic" and not covered by warranty. Sears made no reference to Frigidaire on the issue.

It was clear that the dishonest Sears supervisor was telling his service technician that he was to tell me that the issue was "cosmetic", and appeared to be instructing him that that was what he was to write in his report. I spoke to Sears customer Service (a misnomer if ever there was one) and they told me that the service guy had stated in his report that is was a "cosmetic" issue, not covered. They then told me that they had ordered a replacement casing (in effect recognizing that it needed replacing) and that I would be charged for it. Well, at some point, they'll be asking me for my credit card Number and no way will I ever be giving them that!

We carried out another self-cleaning cycle a couple of weeks ago and the top oven once again will not reach the set temperature. Looks like the issue is not the trip at all, but a more fundamental problem. So, but for the fact that we have the second oven, we'd have been ovenless again for some weeks. This week, I phoned Sears and told them that after all these issues over 18 months of very limited and very careful usage, I wanted a replacement oven, as I was unprepared to tolerate such an unreliable and poorly-manufactured product and could not devote yet more of my valuable time to dealing with yet more service calls. They have declined to agree to that.

Today, I contacted Frigidaire/Electrolux in Misssauga and spoke to some creature whose English was barely understandable and who basically told me that the whole matter was one for Sears, not Electrolux. I found him obstructive, unhelpful and unworthy of a customer service position. There was no recognition that any of these issues were in any way the responsibility of Frigidaire/Electrolux as the manufacturer of the appliance! So, both Sears and Electrolux will now find that they are having to deal with a Scotsman who doesn't tolerate fools gladly, doesn't tolerate so-called customer service as appalling and unreasonable as this and doesn't tolerate being *** to.

I am truly appalled at the obstructive, dishonest and unreasonable attitudes of both Sears and Electrolux and currently await a visit from a senior Sears technician, which is being arranged at my insistence. Neither Sears nor Electrolux give a *** for the fact that a customer has spent several thousand dollars on a major name product branded "professional" (suggesting superior quality and reliability) which is of unmerchantable and unsatisfactory quality. I wouldn't touch another Frigidaire/Electrolux appliance with a bargepole but this issue is far from over. Watch this space!

Purchased a brand new dishwasher. After it was installed we noticed you could not shut top rack if you placed a bowl or cup in rack to be washed. Repairman came out and said drum was bent. Frigidare would not replace, just repair. Now it leaks and cannot be used.

Back in August 25th, 2006 I purchased 3 Frigidaire products: stainless burner gas cooktop, a double gas wall oven and an over-the-range microwave oven from AjMadison. Out of the 3 two are broken or don't function properly. I had my entire downstairs, which included the kitchen completely, remodeled. In 2007 all the new appliances were installed. I started having problems almost right away with the microwave. The hinges started to get really loose to the point of not being able to use it unless we held the door shut. Then the exhaust fan started coming on at will. We had to literally have to unplug the exhaust fan cord.

A repairman came out and we thought he had fixed the problem but shortly after that every time we use the microwave it sounds like it's about to exploded. The noise is that loud. Now our gas double oven door hinges broke. We had two repairmen at different times that tried to fix the hinges but it can not be fixed or replaced. The whole oven unit has to be replaced because this stupid oven is a one piece unit. I contacted Frigidaire and they said that there is nothing that they can or will do about it because they are no under warranty anymore and that I should have purchased an extended warranty. How dare them! A person should not have to purchase anything extra not unless they want to not have to so that these cheaply made appliances will be covered for some repairs.

This company has known for a very, very long time that most of their appliances have serious problems. I refuse to pay for the items I already paid for once. I'm sorry, I won't cut the mustard with me. I'm very upset and something needs to be done about this on-going problem; otherwise, more people like us will get taken to the bank. We are retired people. I should be enjoying my retirement rather than trying to figure out how I'm supposed to pay to replace these things. My question to all of you who are going through these problems with me is what are we going to do about it? I want to file a class action lawsuit. Are you with me or not?

The ice maker has not worked right since we purchased the refrigerator (#FGHB2844LF Model, Serial#4A03006967). We have had 3 repairs, going onto 4 repairs for the ice maker. It continues to breakdown and ultimately water leaks out onto my hardwood floor causing damage to the wood. This is a lemon and Frigidaire will not take this back. So fix my floor damage please and I am very dissatisfied with this model, seems repairmen can't fix it.

I purchased a Frigidaire stove oven combo from Lowe's. Within 3 weeks, we realized with the oven set at only $350, it made the top front of the unit so hot it would burn. Upon calling Lowe's, they suggested we call the service number for the manufacturer. I was on hold for so long. When I finally got help, they told me it was normal that the oven vented there. The other vent is back by the left burner. However, that area never got hot. So she said the warmer top front was within the manufacturing guidelines. I asked if they would just send out a repair man to verify nothing was wrong. She refused and said I would have to pay for any call myself. If I had little children, having this unit in their home would have been considered abuse.

Here I am only two years later and last night when setting the oven at 425 it began burning and smoked out the entire kitchen. Never buy Electrolux products either as they own Frigidaire. And yes I tried to contact their customer service for help and that number was disconnected!

This is about the safety Issue with Frigidaire/Electrolux June 2007 microwave/fan above stove unit. Quite some time ago, the door unit became loose and progressively worse. The problem is that the two door hinges have become broken loose. There are no screws holding the hinge. It is either a cold weld problem or the pressure fit (similar to a pop rivet) has let go. This I feel is a serious product design flaw.

We purchased a new dishwasher in late 2009, along with a new kitchen. Within months of our kitchen install, the doors started to peel and crack around the dishwasher. Our first thought was that there was an issue with the finish on the cabinets. Why didn't we think that the dishwasher was to blame but the cabinet company that replaced the cabinets? Now in our new kitchen the same problem has been happening. This apparently is a well known design flaw. I contacted customer service and they would not even let me speak to a supervisor. Apparently, they do not care about satisfaction in the least. We're just out $600 for a poorly designed dishwasher that has ruined 2 new kitchens.

I purchased the Fridigaire Professional series in 2010 and within a few months, the motherboard on the stove had to be replaced. It would set off an alarm every Saturday about 1 a.m. that could only be stopped by unplugging the stove. Now, one year later, we can't turn the stove off with the cancel button using the touchpad on the stove. The repairman left me the original defective motherboard saying I might need it in the future. In hindsight, I'd say he knew well the defects of these appliances.

We purchased a new home in 2008 and had new Frigidaire appliances as part of that purchase (dishwasher, stove/range, and microwave). About 2-3 months ago, we began to smell an electrical or plastic burning smell every so often but couldn't place the smell after going around the house. Last weekend I noticed a puddle of water on the floor and after some investigation found that our dishwasher was leaking. Originally I just thought it was from a leaking hose or something. Upon further investigation, we found the heating element burned through the bottom of the plastic tub of the dishwasher (we also discovered our floor and cabinets near the dishwasher are damaged as well and need to be replaced).

I checked for recall information and did not find it. I contacted one phone number and touched base with the local Frigidaire repair company. They said Frigidaire would definitely want to know. So, I contacted Frigidaire to let them know of the problem and report it. I wanted to be sure they had all the information about what happened to us to be sure it wouldn't happen to someone else.

When I called them, they asked for the model and serial number, and asked if I had an extended warranty, in which I didn't. I told the representative that I wanted to report the heating element burning through the bottom of my dishwasher plastic tub and that it didn't seem like a normal wear and tear kind of issue. And I said that I thought they would want to know the details about it to make sure it didn't happen somewhere out, or potentially help me with my situation. I was put on hold for them to talk to a supervisor. I was told that they made a note of my issue (literally no details given yet). And since I was outside of the 12 month warranty, there was nothing they could do to help me.

I told her again I thought they should know about it and the details of what happened. She said her supervisor said that it usually happens when something heavy is resting on the heating element. I was a little taken aback that the initial was that basically we were resting something heavy on the element to cause it to happen. I said, "So your reasoning is only that I put something too heavy in the dishwasher." She told me she wasn't accusing me of that. I asked her what else it could be. I said that I wasn't trying too difficult, but I had hoped Frigidaire as a company would be interested in knowing what happened with their product to potentially protect other consumers from the situation I was in. The response was "Is there anything else I can do for you?" I was surprised and expressed to her that I was thoroughly disappointed in Frigidaire. Their lack of interest in knowing the details of what happened to me and making accusations showed they had no genuine concern for me as a consumer or other consumers who may be facing the same things. She again said she wasn't accusing me of anything, but I asked her to explain what else it could be. She only said that heating elements burning through the tub are caused by heavy items resting on the element.

I believe there is a design flaw with this unit (model # FDB1050REC2) and that the heating element should be better supported in the tub. This dishwasher is only 3 years old. The situation is not from wear and tear of other items or breaking of something. It is a flaw that unfortunately Frigidaire is not interested in investigating or even acknowledging as a potential issue.

FEB27S5DBB Wall Oven temperature set point runaway. Oven could not be shut off at control panel (off/on) button. Oven temperature continued runaway exceeding 500F and climbing. Had to trip electrical breaker to shutdown oven. Frigidaire failed to acknowledge unsafe design could have burned down my house. They would not take responsibility for cost of repairs which was $450.00.

I purchased a side-by-side refrigerator with front ice dispenser on 5/15/11 for approximately $1200.00.Within a few months the ice dispenser would not dispense ice. I called Frigidaire and they gave me a company to repair which were a no show thrice. I called again and they set me up with a new repair company which to date has been here four times. They have spent about $880 to fix it and replaced everything. I called Frigidaire today to complain and request a new refrigerator as this is obviously unfixable.

The representative told me about 6 times they would continue to attempt to fix it and their warranty is very clear that they don't have to replace it and there is no such thing as a lemon law for refrigerators. My concern is that they will ride this out to beyond the year or not correctly repair so that when the year is up I'd be stuck with a bad dispenser. They are sending the same parts they just put on and sending the tech back for the 5th time rather than admit it is a defective fridge and replacing it because under federal law they don't have to, the representative told me several times. In one year I will have no recourse and a bad fridge.

I bought Galaxy range. When I cooked for thanksgiving dinner, the backside of the range with its computer components and keypad melted. PC Richards sent a repair person out who said that we used pots that were too large. We did not use enormous pots aside from there should not be melting components on an appliance that gets hot. It is a fire hazard! Frigidaire keeps apologizing for this defective appliance but not giving solution to a useless range. I am told by Frigidaire that I can only use pots that do not extend over the burners in the back. The burners are 2 inches and 4 inches in diameter? Who has pots that small?

I purchased new oven/microwave unit in 2008 that developed a problem last August turning on based on a door latch that malfunctions. I spent $234 to fix with Frigidaire authorized service company, who told me it was a simple problem but expensive because you had to remove the entire wall unit to access. 4 months later I am having the same problem. Repair warranty was only 90 days. Fix will cost the same again. So I called Frigidaire's customer service twice but they cannot help. I wrote office of their president who returned call very quickly but cannot offer any help. The only solution that was offered was that I should have purchased the extended warranty in the beginning. I am left with only two options. Spend $234 again to fix problem which only lasted 4 months the first time, or purchase a new unit. Original unit cost just under $1600. It seems there is a defect on this unit, but I am the one who is left out in the cold.

Electronic control to Frigidaire Dishwasher model PLDB998CCO, part 154445803 has been discontinued with no compatible parts listed. My dishwasher is 9 years old and needs an electronic control. I called Frigidaire who could offer no help or guidance. Now, I must replace a dishwasher because a company decided to stop making a necessary part. This should be considered criminal.

When the original light bulb in the refrigerated section of my Frigidaire side-by-side burnt out, I really didn't think it was so unusual. I'll just purchase a new bulb and replace it. This should be simple. Well, not so simple. Upon attempting to remove the bulb, it would not turn. I was afraid to apply excessive force since I didn't want to break it off in the socket.

I couldn't understand why I was having so much difficulty removing a light bulb. So I poked my head in the refrigerator to get a closer look. I was amazed and concerned at what I saw. The bulb had burned the plastic lining above it. The bulb was stuck to the top of the liner. After several more attempts to remove the bulb, I finally succeeded.

There is a considerable amount of damage to the liner, including a small hole in the middle of the 'egg size crater' that was created by the hot light bulb. I'm not only concerned that this has compromised the cooling capacity of my refrigerator. But that it could be a potential fire hazard. Still, I continue, with increasing doubt, to replace light bulbs with increasing frequency. I just installed the fourth bulb. Please help! Am I and my family in any immediate danger from this defective product?

I have a front load dryer affinity type it rips and burns all my clothing, I have lost hundreds of dollars worth of clothing.

In October 2010, I purchased several Frigidaire Kitchen Appliances. The refrigerator makes a noise from time to time like a popping sound and the ice maker stop working months ago. The Electric Coil Top Range has one front burner that gets so hot. I have to change the drip pans every few weeks as they turn purple, gold and brown. Now there is a 2 inch burn mark under the drip pan and a pile of soot was found from the burner burning too hot. I am afraid a fire will start soon and I try to use the other burners. I won't be buying Frigidaire products in the future.

My stove-top is having the exact problem as stated in their recall for the stainless version "Depending on the model, the surface heating elements can 1) turn on spontaneously without being switched on; 2) fail to turn off after being switched off;or, 3) heat to different temperatures than selected. This poses a fire and burn hazard to consumers." They are not considering this as a recall.

Frigidaire ES340 electric range giving F10 error after pressing bake. Broiler comes on instead and oven shuts off within 2 minutes. So far it shuts off when we press clear but I'm not using oven anymore. With the complaints I've read, we will probably look into replacing range ASAP. My husband and I both work and have latchkey kids and I'd hate for the oven to come on and catch on fire when we are away.

We have a brand new side-by-side refrigerator, a Frigidaire LFUS2613LEO. Within three weeks, it stopped getting cold in the refrigerator section. Now all our food is spoiling as I write this. This was purchased at Lowes. When we called Lowes, they informed us that there was only a 7-day return policy and that they could not send a repairman for two more days! So here we sit with tons of spoiled food, no fridge for two days and can't return the piece of junk nor are we compensated for all the lost food. If it breaks down within three weeks, I can only imagine how long it will be before it breaks again. It is obviously a lemon and there is nothing we can do.

It's day 8 with no stovetop or oven in the Frigidaire professional series smooth top range. I called service for oven making noise but when the tech came out, he found melted wires behind unit. He was so concerned he disconnected the entire appliance. 2 years ago, we were without a stove for a month when the last stove was recalled. Now I am worried this stove could be a potential hazard too. I asked Frigidaire if they were having problems reported; they will not tell me any of that information. This is terrible customer service and they love to pass you around to 10 people and leave you on hold for 30 minutes with no one to help.

I purchased a Frigidaire Gallery gas Range from Sears. In 4 months the touch pad stopped working. First one number didn't respond. So, we stopped using the 1 digit. Soon another then another stopped working. The Sears warranty was invalid. So I replaced the $120 touch pad myself. While taking out the old part I noticed how poorly the thing was put together. All the screws were over-torqued cracking the plastic parts in many places. I replaced the touch pad and it worked fine.

Then 2 more months went by and the electronic brain shorted out in a thunderstorm. Again, Sears would not do anything about it so I replaced the part myself. Now the new Sears replacement touch pad is starting to not work again! We now have to cook without the #3. So 350 degrees is 400 degrees or 299. It is so frustrating. We bought a whole suite of appliances. Frigidaire dishwasher was so bad that we had Sears come and get it the day after it was installed and they replaced it with a Kenmore when I complained repeatedly. The refrigerator works, but is noisy. I will never shop at Sears again and I recommend that you buy nothing there. They do not back up what they sell!

I just want to let you know about Frigidaire products! I purchased an entire kitchen suite one year ago, the Frigidaire Professional Series. Within four months, the refrigerator broke. When the repairman came, he said he couldn't fix it, and I was issued a new refrigerator. However, since they had to get it from the original place I purchased them, I had to wait about a week for the replacement. Oh, and no, they did not replace any of my food, which I lost. They told me that is not covered! Less than a year after the purchase, the dishwasher began to leak all over my pergo floor, so I had the repairman come, which luckily, it was still under warranty.

Less than one month later, on Christmas eve, when I had all of my Christmas eve dinner plates in the dishwasher ready to wash, once again, the floor flooded, leaving me with a bunch of dirty dishes, and a flooded floor. Nice, right? It's just what everyone wants to do for the holidays! I called the repairman, but I also contacted Frigidaire to see if they were going to stand behind their products, and they told me they couldn't pay for the labor, because the warranty was over by about three weeks!

Really, are you kidding me? They finally agreed, after I threw a fit, that they would cover the repair of the dishwasher. I had, for 11 years previous to this, Sears Kenmore products, and never had the repairman at my house for them! I am so surprised that Electrolux would even be connected with such terrible products! I wouldn't purchase a toaster if it had Frigidaire on it! I have sent an email to their corporate office, and hopefully one of them will have the decency to call me, regarding their products.

As with another review, I also tried not to give any stars but was unable to. I purchased both a Frigidaire fridge and dishwasher in May 2011. I hadn't even had the fridge 3 months before experiencing problems. The food in the bottom tray of the fridge kept freezing and the ice dispenser would not dispense ice. I was provided with three services companies which I could contact according to Frigidaire since the product was under warranty. I scheduled my first appointment, just to have the service man inform me that Frigidaire has been having many issues with this fridge and he didn't have the part that was needed and would need to come back. He came back and installed the correct part, so the fridge would dispense ice but yet the food in the bottom tray was still freezing. A few months later the fridge stopped dispensing ice again.

I called and made another appointment, just to have the service man come out and say I see what it's doing and when I run all the tests it is passing, but I need to call the manufacturer and they are closed. Having to schedule another appointment which I did, just to have the same thing happen again!! This has been an ongoing issue for about 5-6 months now. All of a sudden the dishwasher is now falling apart as well. I have asked numerous times for a refund and have been told unless you have had three services and them manufacturer deems the product un-repairable, we cannot offer you a refund. In such an economy when people have to work to pay for appliances costing $2000 they expect people to work around their schedule, because it seems like they are never open. I will never purchase another appliance from this manufacturer ever again. I would much rather pay a little bit more if I had to just to avoid the headaches and excuses I have had to deal with.

I would prefer no stars but unfortunately I was not given that option! I will never again purchase anything made by Frigidaire or their partners. I bought a stop top from them when we built our house 12 years ago. After 7 or 8 years, one of the switches broke. There was no problem with this. But when we called to get the replacement part ($123 plus S&H), what they sent us was not the original part. It had been replaced by a very poor quality universal part. I called to tell them that this part would not last and that I was sure it would break again. Their "customer service" department gave us no options!

Well, a couple of years later, the part did indeed break again. We called CS again and was told that they would be glad to sell us another switch and that a repair technician would have to come and replace it. We would have to pay for that charge as well. After much hassle on the phone, they finally agreed to have him come out at no charge to us, because they thought we were not placing the switch in correctly and that was surely the reason it broke! Well, once again, the switch has broken. Our only recourse is to buy a 3rd switch for another $123 plus S&H.

I have several issues with Frigidaire in regards to this issue! First, only one person that I spoke to today even tried to be helpful. I was transferred to multiple people and all of them seemed to be confused as to what they were supposed to be doing. They obviously do not understand what customer service really is. They kept asking me what I wanted from them. I told them the problem again and again and asked for a permanent solution to a very expensive problem! After replacing this switch 3 or 4 times, I could buy a new stop top! Not one person offered to send a new part out for free because of this being an on-going problem! Now, that would have gotten a raving fans review!

I understand that they don't want to sell me replacement parts. They want to sell me a new stove top! But that is not what I expect from a company that advertises their products as top of the line and high in performance etc. Secondly, it is a crying shame for them to charge $123 for a small switch that probably cost them $5 or $10 to make! That is price gouging if I have ever heard of it. And the last time I checked, price gouging is illegal!

I am so disappointed in this company and it is very unfortunate, because overall, I love the stovetop. When it has to be replaced however, it will definitely not be replaced with another Frigidaire product! I am curious to know if other people have had problems with this replacement switch (part no. 318078200)! This is the first time I have ever rated an experience with such negativity, but this has been the most frustrating situation! By the way, I found the switch on www.knobshopper.com for $29. Now what does that tell you?

I have a refrigerator with a freezer on top. I have banged my head on the edge or underneath the freezer door while it was open on several occasions. Last night, I banged my head so hard that I sustained a serious neck injury. I still have a headache and being treated by a doctor. This has never happened to me before with any other refrigerator/freezers. I will get rid of this refrigerator to prevent personal injury from happening again. I didn't want to spend the week leading up to Christmas in pain, but I am. I'm very frustrated! I have had two whiplashes from car accidents and this mishap with my freezer door has only compounded the problem.

I purchased an over the stove microwave 2.5 years ago for under $350. It has worked well but the glass turntable was broken on our granite counter top. The cost for a replacement it $140! I have found that Frigidaire not only offers very poor quality products but poorly designed ones also. I will never again purchase anything from Frigidaire or Electrolux.

I purchased a 24" Frigidaire wall oven with broiler (model number fgb24t3ec) in in March of 2009. The hinge has dislodged from oven 5 times. Also, when the oven is hot, the door gets stuck, and won't open. Frigidaire states no recall on this product, and no complaints similar to mine.

I made a purchase for an Affinity washing machine from Best Buy in Columbus Georgia on 1/29/2010. September of last year, after only 9 months of use of my washer, it broke, and had to be repaired. I was told at that time, that the piece required to fix my washer was very costly, and that my washer would have to be taken apart and reassembled. That part that needed to be replaced, I believe was something called, a drain pump. Because my washer broke within a year of purchase, it was, at this time, covered by warranty. October 14th of this year, 2011, my washer began to have the same problem it did the year prior. I called you all, and was told that the piece required to fix this problem, yet again, was very costly but that you all would cover the cost of the piece, and not the service fee, and repair fee, because I was no longer under warranty.

This meant that I would be responsible for paying up to $270 to repairing it and $70 charge just to come out and assess the problem. Unfortunately, having a family of five that includes a service member and infant, I could not afford to pay over half the cost of what I paid for my washer, simply to have someone come out and fix the same issue, that I had a year earlier, less than 9 months after the date of purchase. I had to make a decision to either spend nearly $300, and risk having the same issue again, or purchase a new washer that I could rely on. I went with option number two, and spent money that we didn't have on a new more reliable washer. I am a very displeased customer, and have been greatly inconvenienced. I hope that you all can provide me with some type of solution so that I may continue to be a loyal Frigidaire customer.

The only response i received was, "we apologize that you had that issue with your appliance. Unfortunately, the parts concession to assist with the parts to repair the appliance, was the only way we could have assisted you with your appliance. We are unable to assist you any further".

I bought all Frigidaire appliances when remodeling my kitchen in 2008. Our dishwasher- model number PLD4375RFC3- mysteriously started flashing error codes "ER" and "s" about 2 months ago. It would not run after flipping breaker, etc. I had a repair guy out to check and he said we needed to replace the mother board. $300 after, our dishwasher was working, until last week when the exact same error message started flashing. Frigidaire said that it was from a power failure, however no clocks or other appliances showed the our power had gone out. Their only suggestion was to call the repair guy back. They are very unhelpful and they seemed very unconcerned.

Horrible! I will never buy another Frigidaire Product again. I have a 27" microwave oven in wall unit. I purchased the unit in June of 2009. In September 2011, the unit went out completely. Both the microwave and the oven went out. After arguing with Frigidaire for a while, I was finally able to have them cover parts to repair the unit. I had A&E Service repair the unit. They came out a total of 6 times.

The first time, the person assessed the problems and had no parts on his truck, so he could not repair the unit. After Frigidaire spent over $800 in parts to repair the unit and 6 visits from A&E, the unit was finally repaired 6 weeks later. Mind you, I was not able to use my microwave or oven for 6 weeks. I have a problem with a company manufacturing a product that breaks after 2 years of use.

There was a time when appliances lasted 20+ years. I understand companies wanting to make more money, but to manufacture a product that breaks after 2 years is ridiculous. Let alone the fact that they want you to purchase the extended warranty for repair, but that still costs them money for parts, supplies, gas and the customer's time in having to be available for the 4-hour window for them to come out.

I purchased a gas Frigidaire oven from Lowe's and the electrical panel stopped working after 13 months. Frigidaire gave us a replacement panel but we had to pay $200 for the labor. Prior to the problems with my Frigidaire stove, I also purchased a Frigidaire dishwasher and refrigerator from Lowe's internet site. It took one month for delivery of the dishwasher and three months for the delivery of the refrigerator! After 13 months, the electrical panel stopped working on my dishwasher too! Frigidaire supplied another panel but, of course, I had to pay the labor charges of $200 to have it replaced.

The stove and dishwasher both have the Frigidaire icon in cursive. Needless to say, one month after the panel was replaced on my dishwasher, it is out again. So I am out the cost of the dishwasher and the repair. I spoke with Lowe's customer service department and was told that according to their company policy, I will not get any further assistance from Lowe's despite the acknowledgement that Lowe's sold me two products that seem to have bad electrical boards. I do not use the self-clean option for my Frigidaire stove in fear that it too will fail again.

Our front loader washer was purchased in 2008. The door has rusted along the bottom, as well as the hinges. The rubber gasket is covered in mold and the door now leaks. It hasn't shut properly from the time we got it. Also, the door doesn't line up at the bottom.

I contacted Frigidaire via email to see what they suggest as far as replacing the door or repairs. They simply replied that they couldn't offer any assistance, and that was it. I let them know that if they couldn't help me I would no longer purchase Frigidaire products, and I got the same response. I'm not looking for a free washer here, just some help to get this one fixed and keep it operating.

I sure wished I would've known about this website before we purchased these products. We own all three appliances in the SS Frigidaire Professional Series, fridge, range, and dishwasher. Let me just say, buyer beware. We've had them approximately 5 -7 yrs. We've had to replace the heating element in the dishwasher. And recently, something blew after I heated the oven to bake a dish. The breaker blew and nothing on the digital readout panel or the burners or oven would work. I didn't know about the recall on the range until I accessed their website to issue a complaint. I had to have it repaired so I could use it. The cost was $500 plus.

I called them and they told me to fax the repair invoice for possible reimbursement consideration. I did (9/27/11) and waited a few weeks to call back to check on the decision. They couldn't give me any info since they said they never received it, even though I had confirmation that it was received. At that time, I requested the replacement parts to repair the exact problem included in the recall. But in the meantime, they said because they didn't receive my initial fax, they gave me a new number. I refaxed the invoice again to another number on 10/25 and waited until today (11/18) to call and check again.

Initially, I was told the fax wasn't received again until I insisted it had already been faxed twice and to a new number the second time. Suddenly, it was found and the decision to reimburse was denied justified because it wasn't directly included in the recall. Never mind, they should stand behind their product that blew a breaker at the time it failed. It's clearly dangerous to have done that. I'm not happy with their decision. I will do better research when purchasing appliances in the future. There is no such thing as a reliable appliance with Frigidaire and they don't stand behind their product.

Today was the 2nd time my microwave has been repaired since purchasing it in 2008. We also purchased a dishwasher and a smooth top slide in range. The door on the range has a stain in between the glass and can't get it out. The warming drawer door will not close properly unless you pick it up and then push. The dishwasher has leaked water and moisture is coming from the top and ruining my counter. The digital board went out on it also. My microwave has been the worst as this is the second repair and it's still not fixed and will not be fixed until after Thanksgiving! These appliances are all the Frigidaire professional series bought from HHGregg. I will never buy another Frigidaire product nor anything manufactured by Electrolux. Unsatisfactory appliances not worth the money you pay for them. Warning: If you purchase them, get ready for problems. I've had repairmen tell me that Frigidaire products are full of service repairs!

To this day since November 1, 2011, I still don't have a microwave. It took me 4-1/2 hours just to get hold of someone in the service dept at HHGregg. All of these things are just unacceptable. I won't go into details as to my other problems with the repairmen; no show, diagnosed wrong, and almost set my kitchen on fire!

I self cleaned my Frigidaire range and the next day when I went to broil the element made a pop sound and sparks began to fly from the oven. The relay board shorted and the tech from Frigidaire wants 550 with parts and labor to fix this issue. Frigidaire wants no part of the problem and could care less about there consumer. My oven is like new. I live in a warm climate where we grill outdoors and barely use an oven. The expense is huge to put into an oven an whose to say it wont happen again.

I have a Frigidaire refrigerator that I purchased a few years ago model number frt18qrhw. This refrigerator has been nothing but trouble. I had the compressor changed and I always had water inside the fridge. The last time I had someone come to fix it, he found a wrapping that was not removed from behind the coil had worked its way down and blocked the drain hole therefore the water could not run into the cup and down the drain and it was coming inside the fridge. Someone forgot to take that piece of wrapper out when they installed the coil. I am very disappointed with Frigidaire and I will never buy another product made by them. I kept the piece of wrapping that I removed from the freezer for proof.

We have purchased two Frigidaire Professional ranges, and neither will work. The part number is FPEF3081KF. Frigidaire is saying that the problem is the electrical service in this part of the US (Kansas), however, we aren't having any problems with the Frigidaire Gallery, GE, Samsung, or Whirlpool appliances in this same small development. Supposedly Frigidaire is replacing one range (with what knows what), and says the other doesn't qualify because it's not a manufacturing defect.

I can't follow the logic there, since neither one will work. I guess Kansas must be the equivalent of a third world country and we just shouldn't expect to be able to buy appliances and actually have them work. Another Frigidaire representative says that replacement power supplies are being engineered, and they should be available in a few weeks. In the meantime, two military families are living without being able to cook. If you want logical and caring customer service, don't buy a Frigidaire. Frigidaire thinks it's okay for people to wait weeks for repairs.

I bought a Frigidaire Dishwasher (Model: FDB4315LFC2) and a Frigidaire Smooth Top Range Oven (Model: FEFL79HCB) from Lowe's in 2008. Now, in 2011, three years later, my Frigidaire Dishwasher is showing an Error Code "ER" and "S" and will not work. My Frigidaire Smooth Top Range Oven makes an unbelievably loud noise as the oven warms up. It also heats very unevenly and untrue to the temperature dialed in. I get boiling liquid on simmer. I also have stained glass on the inside of the oven door that can't be cleaned without taking apart the door.

I have a Frigidaire affinity front loading dryer. I bought the Frigidaire dryer that has a lint catcher in the front. The screen frame has large plastic taps at each side to prevent the screen from sliding to far in the slot. I cannot count how many times I have had clothes ripped, straps torn off and ruined by getting caught on the lint screen tabs. I have had a professional look at it. I have called on this issue and I am told there is nothing basically that can be done except I can purchase dryer bags used for pantyhose to place my clothes in to protect them. And the dryer screen is lose and allows lint to pass through the slot meant to catch the lint. This has resulted now in the dryer over heating and the element burning out in the dryer. Again, why did I purchase this dryer?

Frigidaire electric dryer gallery series. I bought a frigidaire electric dryer that has the lint catcher in the front. I cannot count how many times I have had clothes ripped and ruined by them getting caught on the lint screen. Had I known this was going to be a problem, I would have never bought this dryer.

We bought all Frigidaire appliances (gas stove, side by side fridge and microwave) 5 years ago. The refrigerator broke down 4 times since then and then the 5th breakdown, we just replaced it. The convection fan in the stove stopped working within 1 year. The microwave is still working but the door handle keeps coming off. A few months ago, we bought a Frigidaire dishwasher because it matched our existing appliances. We must love the abuse. We started the washer last night before going to bed and woke up to see all the lights flashing and the dishes still dirty. Now, it won't do anything.

Maytag, here we come! We've already replaced the refrigerator with a Maytag. I wouldn't put another Frigidaire in my house even if it was free.

I bought a new house 2 years ago with a kitchen full of Frigidaire Professional Series appliances. Recently the oven convection fan started to sound like an aircraft engine. The entire fan assembly had been replaced along with the motor; it now only sounds like a semi truck in my kitchen. The repair tech called Frigidaire from my house and was told that is the way it is so she'll have to live with it. This is the third appliance that has been problematic. The gas range burners still don't work properly, after 3 attempts to repair. After only one year, I replaced the dishwasher with a Bosch, which I love. There will never be another Frigidaire appliance in my house.

My Frigidaire Professional series dishwasher model PLD4375RFC0 started flashing the ER error code this month, exactly 4 years after it was installed new in 2007. It is now unusable and I have to leave the door open slightly because if it is closed, it will turn itself on at random. I have searched the internet and seen others with the same model have the same problem. I researched the parts affected and along with labor, it will be about half the cost of the dishwasher when it was new. I have a Frigidaire microwave, stove, and fridge also and now I am waiting for those to start failing. I will be replacing the dishwasher with another brand in the hope that I can squeeze more than 4 years out of it, but from the way things are made today, who knows.

My husband and I purchased new Frigidaire appliances for our daughter a few years ago. She went to Lowe's and chose the Frigidaire refrigerator, dishwasher and electric range with the finish that looks like stainless steel.

The electric range stopped working as soon as the one year warranty expired. My daughter called a licensed repairman who came back three times, replacing the heating element and some type of circuit board. Within a few weeks, the oven stopped working again. Every now and then it would suddenly start working again, but eventually catch on fire. My daughter's husband has installed new heating elements twice, (they couldn't afford to keep calling a repairman) but the oven and stovetop worked for a while, go out, work again and then the element catches on fire. Both my daughter and I have contacted Frigidaire (Electrolux) customer service and have gotten a complete runaround.

Their position is that unless there is an "official recall" they will do nothing. A week ago the oven caught fire again and I told my daughter not to waste any more money to have it repaired. My husband and I are going to buy her a new range, but I can promise you it will not be a Frigidaire product and I want to warn other people to avoid them as well.

When I bought my house in 2008, I got all new Frigidaire appliances--what a mistake! My stove was serviced almost 10x in less than one year! It is supposed to be self cleaning and the inside of it looks like a nightmare! My fridge has died and I have lost all my food! Their response is "sorry, you didn't get extended warranty so you will need a new one!" Nice. I will be sure to tell everyone never to buy a Frigidaire appliance ever! They are the worse! I am out $300.00 in food and no refrigerator!

I purchased Frigidaire Gallery side-by-side refrigerator, stove and dishwasher. Within 9 months, both fridge and dishwasher needed repair. Food was lost from fridge freezing everything. I was not compensated for it. And it took over a week for service.

Overcharging sales tax on parts purchased. Illegal. Imagine how much extra the company makes on a daily basis.

This is regarding my Frigidaire refrigerator (model # FRT21IL4FW7, serial number: **). It was purchased in 12/27/08 from Lowes. It stopped cooling again. At 27 months old, it needs to be repaired again. The warranty fix never lasts long. It is not under warranty now. I am sick of buying new appliances that do not last, and then deal with poor service at top dollar to get them repaired. It takes weeks. You go weeks without a working refrigerator, washer, dryer and air conditioning unit. Appliances should be built to last for more than 2-3 years. I have purchased new Amana, Kenmore, and two Trane units. All of them needed repair within three years. All of them sent me to poor service providers. Before I had these appliances, my old appliances lasted for more than fifteen years. One old fridge that I gave to a friend to use as a secondhand appliance is in his shed and it is still working; no repairs needed. Why? What has happened to the pride in work? Where is the quality? Your product is poor and your service in the area is poor. You have nothing to be proud of.

I know how to fix your dryer vent lint trap from ripping your clothes. Email me at ** and I will gladly tell you for free. Mine was doing it, too, and I just fixed it tonight. It's very simple. Also, I received $100 towards closing prices for ruining my straps.

I purchased a Frigidaire wine cooler unit. After 18 months, it stopped cooling. I spent $90 to bring in a repair person, who, after talking with Frigidaire, was told the unit was constructed as one "part" and could not be dismantled and repaired. He assumed the coolant was just low, but could do nothing to help. I called Frigidaire, understanding the warranty was only 12 months, but I asked what they could do for me since I now owned a very expansive wine rack. First they told me they would do nothing; then after further discussions, they told me they would give me half my money back.

They said they would send an email immediately with the instructions on the process. It's been several days, no email has arrived. They clearly were just trying to get me off the phone. Never buy Frigidaire appliances. I also have a washing machine from the condo I purchased and it has errors constantly. After 18 months and a $90 service call with no results, the $200 wine cooler is unit not working.

I purchased a Frigidaire 70 Pint Dehumidifier last year and it recently caught fire. Smoke damaged the interior of home; floor, wall. The clothes were smothered with smoke from the plastic burning. We had fire extinguishers on hand and were able to put it out. This melted the humidifier.

I purchased a Frigidaire Dehumidifier in June of 2009 and until a month ago, it worked properly. I began to notice that although the unit was running, it was not removing moisture from the air. I followed all the steps in the owner's guide to clean and maintain the filter and monitored the unit, but it was still not working properly. When I called hoping for an authorized repair service in my area, I was told there was not one (automated system) and given a toll number to dial for further assistance. At that number, I was told that there was no repair on dehumidifiers and that I would be given a 60% rebate after I purchased another new unit and supplied Frigidaire all the required documentation. Do I really want to purchase another unit for $200 or more for it to only operate properly for one year? I don't think so.

I purchased a side by side refrigerator in February 2007. Recently, when we opened the refrigerator door, I smelled a strong plastic odor. I initially thought that it was a container or something. On 9/13, I was cleaning the fridge and noticed that the light (original manufacture equipment) bulb had burned through the top of the fridge and I could touch the insulation that seemed to be scorched. I immediately removed the bulb, which was covered in burnt plastic! I called the customer service number to report the incident, but was met with warranty denials. They failed to realize that it was not about the warranty, but about safety. The amount of time I had the door open could not have caused this amount of burning. It means that the light does not go out as intended or there was some other problem all leading to a potential disaster. If it had caught fire during the night or in my absence, serious damage and death might have occurred.

I purchased a Frigidaire convection oven from Lowes, Somerset, KY in 2004, and it cost a lot of money. Soon after, the computer's circuit board began to show problems. I would be baking something, and the F1 would come on, and the oven would shut off. I would push the off button, and turn it back on, this went on for three years, until it finally tore up for good. Never a good time to have an oven quit on you, since it was Oct 31, 2009, and I had a house full of family that had traveled a long way to visit, for a family reunion.

On November 2, 2009, a local repairman ordered the clock (what he called it), and replaced it for $350. Two weeks later, the F1 came back on. It happens off and on, for about a month or two, until this summer. Now, it is doing it a lot, so I guess it is getting ready to tear up completely again. This time, I contacted Frigidaire, and received no satisfaction at all. I left a customer survey that none of my questions had been answered. Like, can you tell me if there is a defect in your product, and if so, is it now taken care of? I might try it again. My husband even emailed the CEO of Electrolux and Lowes. I just got a call back, same woman's voice from the Philippines. She asked all the questions she did before. I explained this was twice for the same problem.

She put me on hold, then came back, and said that there was nothing more that they could offer me. Maybe she is not good at English (I know I am not either, and I was born in the USA), but she could not offer me "more" since she had not offered me anything to begin with. The serial # is VF34956524, and the model # is FEF357BBB. The part that I ordered, and had replaced (the clock) was #316207529, and the overlay, the pretty part when the clock is replaced, is damaged (316220805).

I will also add, I purchased a refrigerator at the same time I purchased the stove in 2004. Every last shelf has broken. We repair it with that epoxy tube glue, the green on the outside and white in the middle, cut off a piece and knead it together until it turns white. Nancy, you complained of this too, that does a pretty good job holding. Just recently, the refrigerator has suddenly started running colder, and freezing up some stuff, like my lettuce.

Guess it is going bad too. I know I purchased it in 2004, but heck I am used to stuff lasting. By the way, I am a big cook, and gardener. I am fixing up another kitchen in the basement for canning, and was going to purchase a new store, and refrigerator down there too. I can promise it won't be Frigidaire for Electrolux.

I purchased a wall oven May 23, 2009. Well, this weekend, the top oven door nearly came off in my hands. The hinge plates came completely out of the wall of the oven almost like the heat melted the metal and it just came off. The insulation is now visible. I called the 800 number and was told that they would send me the parts for free even though it was out of warranty 3 months. I would of course have to pay to have the parts installed. I asked if there were more complaints about this unit and was told she couldn't divulge that information. I will fight this to the end. I want a new oven. This is definitely a manufacturer defect. I refuse to pay for labor, parts or anything else for this product. How can this company stay in business? I checked the recall list and can't find any information and I can't find any information on the parts that I was told I would need.

I bought a Frigidaire air conditioner from Badcock Furniture Store two years ago to replace an air conditioner I had for 23 years and it stopped blowing cold air two days ago. I called the Frigidaire company after reading the manual troubleshooting guide only to find out that I have to replace it and after I provide them with the exact date of purchase, serial number of the unit then maybe they can give me a rebate on another air conditioner. No brand new air conditioner should quit working after only two years. I will never buy this brand again!

I purchased a home with the appliances included so I am not the original owner. However, after cooking a meal in my oven I hit the clear/cancel button on the display to shut off the oven. I noticed that the heating element was still hot/glowing red but I figured it was still cooling down. After I finished my meal I heard the oven beeping and it was displaying an F1 error. According to the owner's manual the solution is to hit the clear/cancel button. This did in fact clear the error and stop the beeping but the oven never shut off and continued heating. At this point smoke is starting to fill the air (slowly). The only remedy I had was to throw the breaker that the stove is on.

After about an hour I threw the breaker back on and the display only showed the time needing to be set and no indication that the oven was still on. Again, the oven heating element continued to heat...on its own! I contacted both the Sears and Frigidaire recall hotlines to inquire about the particular serial number since it was in the range of the recall. I was told that my unit was not included in the recall and to call Electrolux who manufactured the unit which of course was closed. I am awaiting open office hours to call Electrolux. Major Fire Hazard had I not been home to hear the beeping on the oven.

I have a Frigidaire PureSource2 Filter. For the past 18 months, I have been replaced my PureSource 2 filter at least 7 times due to extreme leaking around the seal. Filters have lasted only 21 days to 5 months. These filters run about $40. Lowe's returns center reports they consistently receive the filters back and estimate they have returned around 500 units. They also quit carrying the refrigerator that requires this filter due to the volume of returns. I have googled the problem and see many other customers have had the same issue but the manufacturer blames the customer or the customers' water pressure. I have issued a complaint with the company with no response.

We purchased a new home in December 2009. We were so excited to buy Frigidaire stainless steel appliances (fridge, micro, dishwasher, oven/range) for our new kitchen. Well now (July, 2010), three of our four appliances are in need of repair and Frigidaire is a nightmare to deal with. They clearly are not about customer satisfaction. We have been without a microwave for a month now, our dishwasher had ratings for being super quiet which is now louder than ever, our icemaker on our freezer over makes ice which supposedly needs a part to stop it, and we are just waiting for our stove/range to break too. They are supposed to be under Frigidaire warranty for 12 months, but the techs they use are horrible and don't communicate with you and have to make several trips to your home which causes bigger frustrations.

These local companies also make you wait to come out, mislead you on what is wrong with your appliance, don't call or try to set up future appointments for further repair, etc. I have spent about 5 hours on the phone with customer service and they are giving me 100.00 check for my frustration. Isn't that a joke? Several thousand spent on Frigidaire appliances and seven months later, there are issues with three out of four appliances! My husband and I would never purchase Frigidaire/Electrolux Appliances again. Put your money towards a different, more reputable brand so you don't have the same experience we had! Hope this helps! Don't buy anything Frigidaire, they are horrible about customer service & repairs for appliances still under warranty!

The part, after much talk via the Apollo Service company, was said to have been shiped last Friday ( overnight) , not here.

Please also be aware that when Apollo called with all my information, was told they had no record of my purchase via Sam's Appliance store and therefore had to submit a "new" order inorder to obtain the part I need ( a valve,plastic, of some sort).
I mean no offense, but was also told "english" was not the primary spoken and difficult to understand either way.
From the time I purchased up unto now it has been almost a month of no cooking.
I think this is beyond unfit customer service and would now like to return all that I have purchased because of it.
Time lost, no cooking, plumber(s) and food spoiled because I could not cook as well as moneys spent on take-out all this time, to me is a major expense.
With "no" cooperation from Fridgidare.

My money I thought was the same color as the company's!

Manufacture defective product and safety hazard:

Hazard: Large left front burner heats extremely high and fails to shut down properly (Safety hazard) and front right inner element has already burned out. Now rear right element sometimes fails to heat up. We bought the stove new about 4 years ago from Best Buy. It has had problems ever since we bought it. We would like to have it replaced or repaired immediately.

i had fridgedare parducts in the house I lived in (augusta). They were brand new when they went into the house. We never had a problem with the fridge, dishwasher, microwave or stove. I have in the distant past had a washer and dryer before electrolux bought them out and had problems with them. I have a fridgeedare washer and dryer in this house and just bought it. I trust the company and just remember you can get lemons in everything you buy. Also you can call the ceo in augusta if necessary to get rsults and that is what I would do in any case if results are not taken care of by whoever you talk to on the phone. just go to the top.

I own a four-year old Frigidaire electric range, Gallery Series, with smooth top, controls in the front and convection oven. It worked fine until recently right front burner burned out. I got it repaired and two weeks later, left front burner burned out. Since then oven door hinges have had to be replaced, one knob completely broke, three others stick badly and will need replacement. Now, I know why you really have to pay for extended warranty. This is not the quality construction I expected. My previous range was over 15 years old when the oven died and we opted to buy this new stove.

I purchased a Frigidaire on April 4, 200707; model's manufacture date was 2006. I ran the unit for exactly two years, unplugging it (after cleaning out), in April 2009. This unit remained, unplugged, until I recently plugged it in and the compressor would not run, hence the refrigerator would not cool-down.

I just phoned "Frigidaire/Electrolux Warranty Service". I was asked for the serial number, which I provided. The Service Representative stated: "Well your unit was built in 2006. Had it been built in 2005, your compressor would still be under warranty. But, your unit's compressor was a 2006 model, so it only has a one-year warranty. When I explained that my written warranty stated "5-year warranty on the compressor", the Rep replied: "Well, it's only a year."

Frigidaire was apparently bought out by Electrolux, as almost a year ago I was told that Frigidaire filed for Chapter 11 protection, under Federal Law, from their creditors. I have not confirmed this. Judging by those posts I've read above, I would recommend that no one buy any Frigidaire product whatsoever, as the economy we now have to endure will not allow your hard-earned money to go down-the-drain, in the way of repair cost.

I recently purchased a Frigidaire Dehumidifier (50 pints). I have been having trouble setting it to turn off and back on. If I sent the humidified setting, it runs continuously. I have had it for about three weeks. When I called the 800 number, I only got a recording, no human voice I could ask a question. If you could please have someone with a voice to call me and help me set this thing to do the job I bought it for. Thank you.

I purchased a new Stainless Steel Gas Oven on 12/13/08 from Conn's Clearance Center. The salesmen told me it had never been used, only contained minor scratches on the side. I was willing to overlook the scratches because the oven was to be placed inside the wall. I was told to buy a warranty for the oven in case the oven needs repairs or to be replaced. I was anxious to cook Christmas dinner in 2008 with my new oven. When the oven reached its desired temperature, I went to open the oven and flames from the oven rushed to my face.

From my purchase in 2008 until 2009, I called several Conn's repairmen to figure out the problem with the oven and no one could resolve the "Racing Flames" issue. Although the repairmen concluded that the oven was in good condition, each one of my attempts thereafter to use the oven, the fire flames incident will still occur. I was under the impression that Conn's was neglecting the issue about their product Fire Hazard imperfection so I had to lure repairmen to repair my oven with irrelevant problems. I was told that if I keep requesting repair services without any problems to resolve, I would have to start paying $75 for any further non-repairable service.

They then referred me to Frigidaire repair services because that was the company that actually owned my product and it is a possibility they could give me a better solution. Needles to say, two of their service men inspected the wall oven and could not find any solution either. My grandchild and daughter have also experienced the flames racing to their face after they both attempted to use the oven. After these attacks, I decided to disconnect the oven to prevent any future injuries.

Presently, Conn's and Frigidaire do not want to replace their oven because their repairmen couldn't find any problems with my oven and now I am stuck with a hazardous, inconvenient, and useless oven that I have never used. I made my final and last attempt on 01/01/10 to complain on my oven to Conn's in hopes of a discovery before I personally remove the stove from my presence. That repairman discovered gas seeping from the oven and ordered parts for the stove.

A different repairman replaced the parts to the oven. That same repairman had the same rushing flames encounter happen to him as he became scared and complained to Conn's that the fire almost, "burnt his eyebrows off." My daughter actually witnessed this happen to the repairman and can explain everything that took place that day. That is when Conn's finally came to a solution, and agreed to credit my account half the amount of the actual oven's worth. My warranty stated if the product was non-repairable that the company will give a replacement. Well, Conn's refuse to replace my oven because they consider my purchase As Is because I got the oven from their warehouse. I refuse this agreement and renegotiated with Conn's because of their inconsideration to my inconvenience and safety to their Hazardous product.

I am now in mediation with the Consumer Relations Officer because he states that his research is unaware of any service write-ups of fire from my stainless steel oven. I personally have 3 invoices in my presence, but the other invoices are not being fully researched or released. There has to be no organization in Conn's Service Department because the Consumer Relations Officer stated that there was no report given on any repairman startled over flames from my oven. I am truly fed-up and disappointed in Conn's Safety Procedures, Repair Service, and Consumer Relations. I need this ticking bomb out of my possession before my household encounters an explosion or leak. Conn's/Frigidaire Stainless Steel Wall Oven has been inadequate since the day of purchase. My household is clearly in harm's way. I have a past experience with a fire and I was fearful that the product will explode and no one at Conn's would believe me.

We purchased a Frigidaire Smooth top range, Model GLEF379DQG, serial number VF60534780. I checked and it is not on the recall list. The right front burner gets much hotter that the left one and it has been staining lately. I first blamed my s/s tea kettle for the staining until I read some of the comments on this website. Hope for a recall.

We bought a dishwasher at Lowe's a Frigidaire M/N FDB4315LFCO It is a little over 2 years old and is out of warranty. But it should last more than two years and not catch on fire. We came home from town thank god to smell smoke and found that the heating element in the washer did not shut off. It melted the bottom sprayer where the small fire was and melted all my wife's dishwasher safe plastic lids to her warming trays. I called Frigidaire went round and round finely said they would cover parts If I had a service man come look at it.

Well a service call where I live is 150.00 then have them come out and tell me it's probably junk. Then I am out that money. Any way there is a big problem with this M/N if the element keeps running. Sure would be cheaper to fix a dishwasher than replace a $600 thousand dollar house. There needs to be a recall because it will happen to someone.

Approximately 3 years ago, I "upgraded" my old kitchen appliances with a refrigerator, gas stove, microwave and dishwasher. I will never again buy anything with the Frigidaire name on it, never again! Luckily, within a week of purchase, the refrigerator's condenser acted up. The problem was diagnosed by the technician sent out from Best Buy where I purchased the appliances. I refused to get another Frigidaire and exchanged it for another brand.

About a year later (and beyond the factory warranty period), the top-most spray wand of the dishwasher disengaged and it remains stored in a drawer. Being a single guy grill master, I neglected to use the oven for some time. When I did, I noticed mini-explosions taking place when I baked. I finally got a hold of a good appliance repair person who diagnosed the problem as a faulty gas valve so gas was escaping but not properly igniting. Dangerous, you think?! To repair that would cost about $360 but I have no intention of perpetuating the Frigidaire Fiasco in my home.

So now I get to shop and pay for another new stove. Hopefully, next year, I can afford to change out the dishwasher as well. If you're brave enough to go the Frigidaire route, be sure you test absolutely everything over and over again during the warranty period, otherwise, you'll find yourself buying all new appliances in less than 3 years! What a rip-off, not to mention a safety hazard. Just say "No!" to Frigidaire.

1/29/2009, I purchased a Frigidaire gas wall oven model number FGB24T3EBD. Within 2 months, I could not open the oven door while food was cooking. In order for my food not to burn, I had to pull hard to open the oven and the hinges bent. I burnt myself on the oven door, because it gets very hot when baking. The oven was replaced with a new one. Same problems occurred. I burnt my hand again. In order to broil and keep the flame on, you have to keep the broiler door ajar (as per instruction from the service man). The hot oven doors are a problem to both little children and adults. Hinges of the oven dislodged and hands burnt.

I purchased two Frigidaire products (now owned by Electrolux) in February and March 2009. The dishwasher had caught fire and the faulty wires have been replaced. I have kept the burnt wires as proof. The washer/dryer unit has broken twice. The first time, a bolt on the drum had broken and was replaced. The second time, the unit leaked and caused damage to a bedroom carpet and underflooring, as well as below the unit. In addition, the ceiling below the unit has bubbled up due to the leakage. As requested by Electrolux in my claim, I submitted photos, all product purchase receipts and registration information, as well as an estimate of damage. Months later, I received a one paragraph letter from the company stating that I did not have sufficient proof of damage.

Both products at the time of damage were under one year old. I had to take off from work five times in order for repair men to come out and either assess or repair damages. I am not seeking compensation for the dishwasher, as it is operable. However, the washer/dryer unit has caused water damage to my property and I do seek compensation for that. In addition, I want the washer/dryer unit replaced. A product that has caused this much damage in under one year is not acceptable. Thank you.

My Frigidaire experience begins with the fact that all of my appliances are junk and they are all Frigidaire. (Fast becoming where). I am sitting on hold with Frigidaire as we speak and figured that if they can waste my time, I can waste theirs! My front load washer has the amazing tendency to fill with water. Once it is full of water, I either open it and the entire contents of the drum dumps at my feet. If I am not home, my laundry room floods. No repair men could find a problem. I have since bought a new product.

Frigidaire makes- Electrolux, White Westinghouse, Kalvernator. None of these products are safe.

I am disappointed and I will never buy from this company again. About 9 months ago, I bought a side-by-side Galley fridge, glass top range and over-the-range microwave. For the majority of these months, there were issues with the fridge and we were waiting on the repair service. Within the first couple of days, all door shelves on the freezer side and two on the fridge side simply broke off. Two of them were completely empty. I did not pursue this issue although I probably should have. Then the icemaker stopped dropping ice and our ice cream was on the liquid side. The module was replaced but nothing was done for the temperature issue.

A few weeks later, the ice dispenser was dispensing water and vice-versa. I called again. The technician came out and informed us that the water hose in the fridge came loose and fried all circuit boards. This is the reason for the water damage to our downstairs bathroom. He had to order the part and instructed us to not buy large amounts of food due to temperature control issues while the boards were not functional. We waited a couple of months for the new boards to be delivered.

The next issue is our fault although I do not understand why these appliances are not constructed to prevent intrusions like this. A mouse crawled into the fan causing the motor to burn out which in turn melted the water lines in the fridge. This is the reason for our warped hardwood floor. Now what really ticks me off is the oven. It works great. But after 9 months, it does not look too good anymore. Right above the oven door are vents. These vents get extremely dirty. Cleaning them is not easy and so far I have not had very much success. If I had known that my cleaning attempts will cause long unsightly water streaks in the oven door which I cannot get to unless I take the door panels apart, I would have left the yellow goop in the vents! I learned my lesson and left the vents on the microwave alone. It's not like you can get them clean anyway.

We purchased a Frigidaire dishwasher MODEL PLD2855RFC and smooth top range with convection oven and warming drawer MODEL PLES389ECG back in March 2007 and had them held at the store we purchased them at because we were building a new home. We already owned a Frigidaire stainless side by side, so bought these appliances to match. They were installed in the new home and first put to use in mid November, for a few dinners before we moved in full time in mid December 07. In March of 2008, the control panel acted up and wouldnt work. I called and had to work with them because the purchase date was over a year, so had to prove their install time.

That was fine and they sent someone out to replace the panel. There had been no boil over, but the repair man said they had had trouble with the control panels. We had not been using the range for more than 3 months when this happened. It also has those unsightly stains inside the door window. Those happened within the first few months too. Then, in September of 2009 our refrigerator begain to act up and by October 1, 2009, we found out the evaporator on our THREE yr old refrigerator was shot! No one would fix it and to do so was upwards of $500-600! So we had to find a MATCHING appliance, so of course had to buy frigidaire again, ($1000) but also bought the 4 yr warranty from Lowes.

Within weeks of this problem, my dishwasher stopped working. Again, another repair man came out, and the motor was shot! So $280 later, I could have bought NEW for $400 (but already had spent enough on repairs and purchasing the new frig). THEN a few weeks after that, earlier this month, I was cleaning my range, and removed one of the knobs and the piece that sticks out for you to put it back onto, was loose and would just push into the control panel.

So I called, spent HOURS on the phone with people you could hardly understand, but one nice gentleman ordered me the replacement part for no charge. But then he told me Id have to pay to have it installed because the warranty expired. I thanked him for the free part (which has still not arrived) but then said I want to COMPLAIN to someone "higher up." He gave me another number and finally calling a third time I got someone who spoke good english. She looked up what all I told them already, and then said the best she could do was offer me a rebate of 60% OFF off the purchase of a new range! WHAT? Are you kidding me? First of all, I just had to BUY a new refrigerator and have my dishwasher repaired. I dont have the money to BUY a $1500-2000 range and then wait for you to reimburse me, let alone I dont want another one of your appliances! AND when the rebate offer arrived, they werent giving me 6 months or a yr to buy a new range, its only good til January 10, 2010! I could buy one this time of year IF I wanted to!

I purchased a 4.4 cu ft mini Frigidaire refrigerator for my college bound student August, 2008. Recently, the refrigerator went out just after the 1 year warranty expired. Purchase price was $279. I expected this appliance to last longer than 1 year.

I am writing to voice my dissatisfaction with Frigidaire appliances. My story is lengthy, but after all the problems I've had you will understand my frustration, and why I will never purchase another Frigidaire product again, as long as I live.

After many years of cooking in a cramped galley kitchen (I am a baker and make many wedding cakes and other specialty cakes), we decided to add on to our house with a new 12 x 20 addition for a new state-of-the-art kitchen. I purchased a Frigidaire range, combination convection and regular oven with warming tray and smooth top. I bought this at the end of May 2005 and it was not cheap, around $1,200.00. It was held in the warehouse until contractors were ready to install in early November of 2005. It took this long due to many problems with delays and other problems that are too numerous to mention. When the contractors installed it, it was missing a leveling leg and parts for the warming tray. There were no rollers on one side and the metal sheeting, covering the top of the warming tray was just hanging down, not secured in anyway, I can't remember what else was missing. It took some doing, but it got repaired at no charge. I do not know if it came from the factory this way or was cannibalized for parts in the sellers' warehouse. I now suspect it came from the factory that way. The design is poor, shortly after I purchased this a pot of potatoes boiled over and went done vent holes in fron t of the oven, staining the inside of the glass doors. It is very unsightly. When asked about cleaing this, I was told by company I purchased this from it would be a pricy service call ~$100.00 so it still looks horrible.

My second experience with Frigidaire was this Spring 2009. I needed a new dehumidifier for my basement. I went to Lowe's and purchased a Frigidaire 70pint for around $265.00. Not exactly cheap! I took it home, plugged it in and the next morning my carpet was wet where it had overflowed. I read the manual and then re-read the manual and tried everything I could and even called the HELP number, and it continued to overflow and soak my carpet. I finally returned it to Lowe's and they replaced it with another; the same make and model. The same thing happened. So I would only run it for 4 hours at-a-time, as I was sick of the wet carpet. I also took this one back and after arguing with Lowe's they finally gave me my money back. I then went to another store and purchased another model and it has been working fine. Obviously, the Frigidaire model was defective, which makes me think it was probably made with defective components made in China or some other third world country with no quality control.

Now a couple of months later, I get a letter from Frigidaire that my $1200 stove I purchased in 2005 being recalled for a fire hazard. I have been waiting for two months for the repair service to come and replace the defective part as we do not dare leave it plugged in. This service has been scheduled three times and cancelled three times. I was on the phone so many times with Frigidaire I've lost count. I have been transferred from one department to another and no one there seems to know what the other department is doing. Now that we are on a first name basis, and the word is getting out, the last few times I've called someone actually sort of knew what was going on. I was told the parts were backordered until November 1st. When I told one customer service person that Thanksgiving was coming and it would be nice to cook a turkey, they just laughed. Now I am told parts will ship directly to me, and I must call to make arrangements for repair when received. Now thank God my husband is retired and can be available all day to wait until someone shows up, but if he were still working too, that would be four days one of us would have had to miss work as we were told anywhere from 8am to 5pm to be home and available for repairman.

Eventually, I suppose I will get it fixed, but after looking on your website and seeing other Frigidaire products being recalled too, for fire hazards; like washers and dryers, I know that you can't make a decent product and I will never purchase your brand again. I hope moving all those manufacturing jobs to third world countries to save a buck, has paid off for you. Not only have you put Americans out of work, you have jeopardized their safety with defective parts. This country used to pride its self on quality goods, with our Quality Circles and other quality related programs; it gave the public confidence in a safe, dependable, reliable product. In my mind, you have destroyed that ideal. Corporate greed will be the ruination of this country. We already have a very good start.

Completely remodeled our home in 2006-2007 and purchased all matching Frigidaire kitchen and laundry appliances, all but one item (our range hood) from Lowe's. To date, we have had repairs and breakdowns of every single product. Most seriously, our front-loading washer/dryer combo is an unbelievably poor appliance. The dryer, Model number LEQ1442ESO, catches clothing on the lint trap and ruins straps, ties, and tears clothes. It overheats regularly and leaves scorch marks on fabric or cuts off and doesn't dry at all. The case for the control panel at the top broke right after the warranty expired and has now detached completely from the machine and dangles by the wires. Most of the dryer cycles do not work and even before the control panel detached, all the lights blink and the machine beeps insanely and repeatedly whether the machine is drying or not. The only solution is to unplug the machine. We have had to have the machine serviced on multiple occasions for excessive lint build-up. The overheating is so serious, we check and clean the machine regularly and have pulled it away from the wall to prevent a fire hazard.

The matching Frigidaire washer is also a serious problem. Water damage from an interior leak has destroyed the barcode sticker so I am no longer able to read the model and serial numbers. Lowe's was not accommodating in helping us recover the model information. The washer filter gets clogged repeatedly and the drum retains water. The Drain/Rinse cycle does not work. The gasket leaked inside the door leading to a truly impressive display of rust on the washer door. The hinges are completely rusted and the bottom of the door, plus the door does not close by itself any longer and must be forced shut. The bottom panel beneath the door is completely rusted out. The first time I noticed the door sticking due to the rust, was when the plastic door handle snapped off in my hands under normal opening pressure. I now have to pry the door open with a screwdriver. As if this is not enough, the washer does not clean clothes properly and my whites never get white. Although I have yet to notice the mold problems mentioned by other consumers, I see the potential because the gasket does not drain properly and retains water between cycles--I always clean it out.

Frigidaire Stainless Dishwasher, Model FDB1500LFCO. Dishwasher has required multiple repairs. Spray arm becomes loose or dislodged and falls against the element, which then melts it requiring a replacement part. Filter is not effective and dirty water backs up inside the machine and leaks out the front. Dishwasher does not clean the dishes effectively even using premium products and rinse agent--glasses are regularly cloudy. (We do not have hard water). Most importantly, dishwasher chips and breaks plates\bowls and scratches cookware even when sparsely loaded. I have never owned a dishwasher that broke plates even occasionally and I currently have a 12 piece table setting that is more than 80% chipped. I will not purchase new plates while I still own this washer for fear of more expensive damage. Stainless cover shows excessive scratching...all I use is wipes or a soft sponge.

Frigidaire Side by Side Stainless Refrigerator Model Number FRS6LC8FS2. Plastic shelves chip, scratch, and crack under light cleaning. Fan motor is unbelievably loud and ice machine whines and grumbles. Door handles will not hold flush to door even when adjusted. In-door water/ice dispensers are clouded and scratched after only 2 years of use. Stainless door panels show excessive wear after minimal use and light cleaning. Poor finish.

Frigidaire Ceramic-top Range Model FEFL796CA. Vented heat from inside stove has permanently discolored stainless control panel at top left. Vents at top of stove door do not prevent spilled fluid from entering sealed area between double glass fronts, resulting in unsightly drip marks we are unable to remove. Drawer slides on bottom oven drawer broken and non-functional. Both stainless and paint finishes are unacceptable--2 years of wear should not be enough to chip the paint and show scratches on the stainless areas.

I will estimate we spent $1800 on our refrigerator, $600 on our range, $300 on our dishwasher, and $700 on our washer/dryer combo. This is a grand total of approximately $3400 on Frigidaire appliances, none of which work properly or look aesthetically pleasing at the three year mark. We are extremely disappointed and will NEVER purchase Frigidaire/Electrolux appliances ever again! No satisfaction from the company, no help from Lowe's, only endless repairs and expensive parts. We estimate we've spent about an additional $500.00 on repairs and laundromat expenses so far. We are unable to replace our washer/dryer at this time and that is our most crucial complaint. Please help us.

The refrigerator is leaking-big time- from the back or underneath. I shut the water supply off and got out the wet vac for the basement. My new Pergo is a little warped under the fridge. Most of the water went down the foundation wall.

Anyway, I stumbled upon this sight and know what I have to look foward to. The refrigerator flood thing just happened so I don't know what the cost to repair will be. But as I am reading all the Frigidaire complaints, I just remembered we already had to replace the overhead microwave. It kind of exploded inside when I was warming up my coffee. I thought I just blew a fuse- well I did blew a fuse and my Frigidaire microwave.
I forgot what they told us when we brought to the service except it was done for. We found a GE microwave that blended in with the appliances. I looked it up on line and that model of microwave had a defect (not a factory defect - Electrolux can't admit any responsiblity) but the microwave was known for doing what it did.

I never gave it a second thought because we liked the new GE microwave 100% more. It is so much easier to use and we got it on sale for around $350.

OK, we can handle a microwave replacement cost . . . but a refrigerator, dishwasher and a range? My appliances were out of warranty so I didn't bother to look at the Limited Warranty Electrolux offers until now.
If I was still under warranty anything I would need fixed or replaced is listed in their exclusion clause- my Pergo floor would be excluded. Any ruined food in the refrigerator. They even exclude rust on the inside or outside of the unit. Every legitimate complaint I have read on this web site is covered by an exclusion in the warranty.

It's to bad a good company has sunk so low. The over 50 crowd is buying Frigidaire because we think that's what we are getting. We are not. The real Frigidaire as gone away and it is a cheap imitation of the former company. They can't hurt so many people and continue to thrive.

We have been having problems with our Frigidaire dryer since day one. Anything and everything with straps and pull strings, and even towels are getting caught in the space around the barrel of the dryer near the lint trap.

I contacted Frigidaire by email and advised them of these issues. Their response is the following:

yo are experiencing.

Of course, the dryer is no longer under warranty as we purchased it in January 2008. I really don't understand how a repairman could fix what I would consider a manufacturing error.

To date, we are still pulling our garments out the space around the barrel and I am ignoring the beeping on the front of the dryer. I was hoping for a resolution from Frigidaire, but from the email response above, they do not feel they are responsible. What are consumers to do?

My mom bought a Frigidaige frig about three years ago, FRS6HF55KM model, and its a piece of crap!! the adjustable door bins are ****!! They don't hold much. We put a gallon of milk on one of the bins and the whole bins just completely fell down and the little handles broke off.

So I called the warranty department at Lowe's and they came out and said that they cant do anything about it because it is a accessory for the frig and the warranty doesn't cover that. so now I have two broken bins that I cant use and all the other bins have cracks around the little handles and they will brake any day now and i don't even store much stuff on them. Just a few salad dressings.

But thats not the only problem we have with the frig. There is cracks all over the inside of the frig and freezer. It looks like the frig is falling apart. The cracks are all on the side of the walls. Some are so big that you could see right thru. I called several times to the warranty department and they sent repair guys out but they did nothing but put some kind of glue on them but more cracks form and the other ones are getting bigger and they wont do anything else because they say its cosmetic damage even if I could see inside the frig. They told me I just have to deal with it because they arent gonna do anything more for it.

DONT BUY Frigidaire or the extended warranty from Lowe's because they don't cover anything. Lowe's will tell you that they cover everything, even normal wear and tear you cause. All they want is to rip people off that don't have much money to begin with. I cant believe that with all the technology that's out there right now that a company can't make a frig last for no more than a couple years. All these companies don't care about people, all they want is for us to spend more money so that's way they make [bad] appliances.

My wife and i purchased brand new kitchen appliances at best buy (Frigidaire brand) on Jan 25,2008 we have had issues with all of the products, and as of today the oven has not been functioning for over six weeks, the customer service department at frigidaire took my complaint and gave me their word that they would repair the oven, but after six weeks of frustration the oven is still not repaired.

On September 4, 2009 I went to turn the oven on My 2005 Professional Series Fridgidaire smoothtop stove. Sparks and flames began shooting out of the electrical console. I am 6 and a half months pregnant and immediately grabbed my 3 year old daughter and removed her from the room. My husband pulled the stove from the wall and beat the flames out. We have been without a stove since this occurred and we have been fighting with both Fridgidaire and Sears to get someone to come service the stove. Sears has been reluctanct to send someone to fix the stove because it is a manufacturer's defect. Fridgidaire wants to pass responsiblity to Sears. WHat this has meant for us is that we don't have a working/safe stove and that we are at the mercy of service repair people and their busy schedules. On monday the 21st I received a call from Sears at 10:30 am. The message said someone would be out at 11:30 to check out the stove. Since we both work, I received the message at 4 pm. No fix for the stove. A similar scenario replayed itself today.

Frigidaire Glasstop oven Model PLEF398CCC Serial VF34253217. Top burners have stayed on. Last week my wife turned oven to broil and a loud pop and sparks/flames came out of the back up to the range hood and tehn subsided. I reset the breaker and the same thing happened. This is when I found out about the recall.

I called teh recall help line to set up service. They can not service the pop issue until they fix the burners. I was told parts would be sent to my house? Service was set up for Labor day Saturday from 12-5. No calls until 2PM, when I was told that since no parts came there would be no service.

I have had no stove/oven for 10 days and e-mailed frigidaire yesterday. No response yet. Obviously these are a huge hazard. We have lost a full day on a holiday weekend, have had to eat out for 10 days for most meals as we only have a microwave and do not know if electrical damage was done to our house... we need this fixed or replaced.

We replaced our kitchen appliances with Frigidaire. Since we bought them, both the refrigerator and stove have given us headaches, and reading all the complaints here, I understand we are not alone. The ice maker in our freezer has never worked right and they have 'repaired' it several times. They couldn't figure out why it was flooding my kitchen with water, but I did. The icemaker will not automatically shut off, so when there is no more room, the water shooting into the icetrays has no where to go and some how runs out the ice distribution area on the front of the frig and floods my kitchen.

The stove has always been inconsistant. Items on low left to cook (spaghetti sauce, soup, chilli) boil...they cannot be left to cook on the stove. The oven burns items on the bottom (I have to put a pan or tin foil in between the bottom heat element and food to avoid burns), and if I use the convection, you can see where one half of something is done where the other half still needs to cook.

But the scariest thing for us is how extremely hot the oven gets on it's exterior. I have burnt my arms, hands, and abdomen because of the extreme heat on the outside of the stove. Whether it is because the seal is non-existant or something else, I don't know...but my children have burnt their hands and that burns me!

I will never buy Frigidaire or Electrolux products again. Calling to discuss anything with them, you get a foreigner that you can barely understand and who cannot really help you. And if you get a repair man to the house and the problem doesn't replicate while he's there...you are sol. Now my microwave has started, on occasion, giving an electrical POP when I turn it on. It isn't all the time, but it is scary and sounds so dangerous. If and when I can find a job, the first thing that will go is the stove!

Originally, I went to the consumeraffairs.com website to file a complaint because the condenser in my Frigidaire refrigerator went bad after 5 years & 2 months, which was, of course, 2 months after the warranty ran out. Customer service offered to pay for the part, but I was going to have to cover the labor, which was going to run $320.00. A refrigerator is a major appliance purchase and my thoughts were that all consumers expect major appliances to last much longer than 5 years.

I ran across the link on consumeraffairs.com for Chris Polk, the Escalation Specialist for Electrolux suggesting that consumers should contact him and give him the opportunity to look into any issues that had occurred. Before filing a complaint, I decided obviously I had not tried everything and maybe the right thing to do would be to contact Mr. Polk. He responded to my email immediately and offered me a couple of different solutions. I opted to have my refrigerator repaired and it is working as good as new. Electrolux paid for the labor and the part.

I couldnt be happier with the service and the solution I received from Chris Polk. I had tried on my own to find the name of someone in charge at Electrolux, but to no avail so thanks to your website for making all this information available to consumers and thanks also to Electrolux and Chris Polk.

Frigidaire microwave model # FMV156DCG, less than 2 years old, cost about $300 brand new. The handle cracked and broke off (and I don't even use it that often), so I called for a replacement part. They said it is $125! I can't believe that a dinky little plastic handle costs 1/3 of the price of the entire microwave. That is just ridiculous. I will never buy another Frigidaire appliance again!

Problem #1 Refrigerator: The ice maker, in the refrigerator is grinding up an spitting out slivers of white plastic into the ice, both cubes and crushed ice. The dangerous thing is that you can not see the plastic in the ice until the cubes, or crushed ice melts. Then you see lots of white plastic shavings floating in the melted ice(water).

I made a call to the customer service department on Monday, August 3 and was given a phone number for an authorized service center. I called the number given to me 5 times over the next two days. I never got an answer. I left messages but never got a return call. So on Wed., August 5 I called Frigidaire again, I explained to them that there was no answer with the company that they gave me. They gave me another company to contact.

I contacted the second company, Milton Services, I was told by them that they do not service my area. So I once again contacted Frigidaire. I was told that they would have someone from there escalation specialist department give me a call back within 24 hours.On Thursday the 6th of August I received a call from Jennifer K, escalation specialist. I was told by her that she had me scheduled for a service call with A & E Service, the first available date which was Monday, August 10, sometime from 8am to 5pm. I took of work Monday, waiting for service. I received a call from A & E services at 12:07pm and I called them back within 10 minutes, I was told by them that because I didn't answer the phone that they wouldn't be able to come for service that day, they would have to reschedule me for later in the week. I had already taken off from work and ZI feel like it is unreasonable for them to say if I don't answer the phone they wouldn't be able to come. Even though I called them back within 10 minutes from the time they called me. It didn't matter.

So I once again had to call Frigidaire back and explain the situation to them. I asked them isn't there any way they can have someone service it, after all I did have an appointment for then and I had taken off work. She said they couldn't come that day, but she would reschedule me for the next day which was today August 11. I once again took off from work to make sure I was here for the service technicians to work on the appliances.

I got a call from A & E at 9am this morning wanting to schedule me for one day this week, I explained to them that I was suppose to have an appointment for today. They said they didn't have me scheduled, despite the fact that I had a confirmed appointment from the Frigidaire customer representative that I had spoken to on Monday, August 10th. Again, they didn't show up and I have taken two days off from work and still have gotten no where in regards to having my appliances repaired. As of my last conversation with Jennifer K w/Frigidaire a few hours ago, I was told to contact there service provider for service, and that is all they can do. She said to make sure I answer the phone and that they are not responsible if they can't reach me. I felt that was a very unfair statement for her to make considering I have taken off from work two days and still haven't gotten the service that I was promised.

We paid good money for a brand new Frigidaire stainless steel fridge, stove & microwave combo in December 2006. It was my wife and my Christmas gift to each other.

The refrigerator has already gone up. We paid $59.00 plus tax for a service call to tell us that the compressor has gone up and that it will be between $500 to $600 parts and labor to fix it not to mention over $100 in food gone bad. I am very disappointed in the lack of quality in Frigidaire.

Our refrigerators in the past have lasted well over 20 years. Some more then 30+. We have had this Frigidaire 2+ years and now we have to go out and spend a minimum of over $1350.00 to replace it with another stainless steel fridge (in another brand ) to match our other appliances. This is very costly and noone should have worry about this with a refrigerator this new. In or out of warranty no new refrigerator should have that short of a life span. We will definitely not be buying anything Frigidaire / Electrolux again.

The dishwasher purchased 3/18/09 has never worked well I have had six service calls for the same problem and no one seems to know what is wrong.

I have tried many times talking to reps at frigidaire requesting a new dishwasher. Each service man is giving a different excuse. the soap dispenser does not open well and the soap cakes in there I tried using gel caps and they melt in the cup.

The dishes are not rinseing well and are sometime still dirty. I have found the pottery is being chipped on some of my dishes.

The delivery personnel of my frigidare refrigerator had to remove the doors to access my kitchen. After connecting the water supply for the ice dispenser and drinking fountain, there was a leak from the tubing in the refrigerator. I fixed the leak. The ice dispenser did not dispense ice and service man was called. He found fault in electrical connector. Both these defects were caused by removing door

This is an old problem,I bought a Frigidaire Frs26lf7ds7 from lowes,I do not have a problem with them,but after one year the storage drawers broke and the ice maker went crazy,I can handle the ice maker but the cheap plastic drawers I can't.Just went on line to order a new drawer can you belive it's $124.00 to replace,thats terrible when they use such cheap products.Oh well I'll spend my money to fix my fridge when it should have been a quality product to begin with!!

On January 10, 2009 we purchased a Frigidaire Freezer, Model LFFI14F5HWC -Serial WB84817319 and also purchased the additional 4 year protection plan from the Lowes store in Florence, KY. The freezer was delivered on January 12,2009. Around April 15th,2009 it started making a grinding noise and ran constantly. On Monday, April 27 we called for service and were told that they would get back to us 2 days later to set up an appointment. After calling back a few times, an appointment was set up for Thursday, April 30th. When the repair man from Central Service came, he said the freezer needed a new fan and that he had seen others of this model that had to have the fans replaced. The part was not in stock and would have to be ordered.

The freezer was making so much noise and was running constantly, so we unplugged it and were fortunate enough to be able to transfer the contents elsewhere. Since the freezer was only 3 months old, we felt like waiting for the fan was an unnecessary inconvenience - so my husband went to the Florence store and was referred to an assistant manager - S. Bates. She more or less told us it was our tough luck - that these things happen. We felt like the freezer should have been replaced since we no longer feel secure about its performance.

The Central Service Man did return on May 12th and replaced the fan so actually we were without the freezer for 11 days. The service representative that was contacted for service assured us that any loss of contents would be reimbursed, but that's not always possible since a lot of the food was frozen from the garden and is irreplaceable. In all our years of dealing with appliance services, we have never been told that we would have to wait 2 days to make an appointment.

We shared our experience with one of our friends, and they had a similar experience with a refrigerator they had purchased from Sears. When they called for service, Sears brought them a new refrigerator and exchanged it the very next day - so I guess I know where we'll be going the next time we need a new appliance and will also advise our friends & family to do the same.

We had our home built by Beard Builders in 2004. We picked Frigidaire appliances for our new home, which was completed Nov. 2004. I have had a problem with both the MICROWAVE AND DISHWASHER. The microwave had a little paper "card" covering a hole on the side of the MICROWAVE that kept sparking and burning. I finally slipped it out of the two little inserts to prevent a fire.

As for the DISHWASHER, during this last year I noticed we had trouble getting the dishwasher to accept our wash selection. We had to go to the breaker box and turn it off for a few seconds. This would reset the computer and would then accept our wash selection. Last night I turned on the dishwasher and went to bed. At 4:30 this morning I awoke to the strong smell of plastic burning. I checked the dishwasher and found everything plastic, even the cups on the top shelf, had melted! It was still on and VERY hot. The heating element had not turned off. I had to turn it off by the breaker. It melted the end off of the plastic "rotating, water distribution" part. I was wondering if there was a recall on these appliances that I haven't heard about?

I bought my fridge in the spring of 2005 and over the last year the front door panel around the ice/water dispenser has rusted just below the tray, paint is bubbled out and the screws to take the control panel cover off are rusted so that you can't get them out!!! I have read all the complaints and have to say I wonder now if calling the company is just even needed. SAD!!! Paid $1000.00 for the darn thing and to have this problem is ridiculous! Most companies have a lifetime rust warranty on their appliances and given my washer and dryer are NOT the same brand, MAYTAG, they have a Lifetime warranty on all their appliances for a rust issue. Says to me that they stand behind their product. Just a note, in the recent weeks I have been advised to write a formal letter of complaint, send it to both Fridgidaire and the State Attorney General's office for the state it was manufactured in and your home state for any type of result. Don't know how far that will get me but I will try it. Seems like calling isn't gonna work. I will NEVER purchase another product from this company again.

The stove burner would not turn off, even though the knob was turned to the off position. I had to turn off the breaker to cut power to the stove. I do not understand how this product could have received a UL listing or is not subject to recall. The potential for a house fire existed. I had to call a service repairman to take care of the problem. This is the second major component that has failed on this stove, and it is only five years old.

I purchased a Frigidaire built in double oven in March of 2008. In December of 2008 the hinges needed replacement. When the oven heated up, the door would not open. In April of 2009, same problem happened again. Had the extended warranty service company come out this time and they just pounded on the hinges and were quite rude THIS OVEN IS A LEMON I paid 900 plus 100 for extended warranty...NOT HAPPY WITH THIS PRODUCT AT All

There is other complaints posted about this same problem on your internet site...we are not the only people having this problem with the same product...maybe they should refund our money...how many times will they need to come out to fix it before they replacement it with something better

purchased a refrigerator in aug 2005 and the freon leaked out. We had a repair man replace the freon and it is still not working we are very disappointed that it is only four years old and not functional

My Fridgidaire Affinity front load washer and dryer have been nothing but problems! There is black mold on the bottom of the washer and I can't get it all out. Now the computer board has gone out on the washer and the dryer board says that a buttom is stuck and it only dry for a few seconds to minutes at a time before shutting off. They are only 2 years old. I can't afford to fix them or buy new ones. It looks like I shouldn't put in money into them after reading all of the problems other people have had. What a rip off!

I don't have the money to fix them or buy new ones. These should not be broken!

I bought a Frigidaire dishwasher, refrigerator, and stackable washer&dryer. And it was the biggest waste of money ever. Frigidaire was a good product back in the day, but they suck now. All 3 products bought are falling apart. I have only had these products for 7 years.

Dishwasher is stainless--it's rusting. Refrigerator--Freezer door seal pulling apart, door handle falling off, screws fell out. Dryer-snags all clothes and puts burnt marks on clothes.

I purchased a matching Frigidaire Gallery Washer/Dryer set (GLTF2940FS & GLGQ2152ES). The washer is white and the the dryer is almost beige. The retailer replaced the first dryer and did not check the color of the 2nd dryer. It turned out to be the same off color as the first. Frigidaire will not accept responsibility for the problem and will not authorize sending a correct matching white dryer. They did offer to take back the second dryer and refund the original cost. They suggested buying a replacement at a local retailer & They agreed to pay for the third installation.

The local replacement will cost over $200 more than my original on-line purchase and there is no way to verify I will get the correct color from the local dealer. I have pictures of the washer/dryer that clearly show the problem. Frigidaire's web site clearly states matching for these products.

Good afternoon, In a nutshell. On Friday 12/19/08 I received a call from my rental agent on Hilton Head Island,SC. He had received a call from the pest control company that when they went in my villa to spray the unit they found that my Frigidaire microwave had recently caught fire. The house smelled of smoke and the microwave was burnt along with having a hole in the front panel the size of a soft ball. The pieces had melted onto the stove top underneath. The cabinets and ceiling in the area also had smoke damage. The unit was vacant at the time of the fire. At the time of the meltdown, the microwave which had been bought at Low's was not quite a year old and very seldom used as this is rental property. I'm thankful that the villa did not burn down

We have replaced the microwave at our own expense. Also, cleaning, painting, carpet cleaning, washing all linens, etc has incured a cost to us over $1,000.. We have insurance but alas, the deductible is $1,000. Go figure. Do we have any recourse with Frigidaire? I have pictures of the damage that I gladly share with you. My rental agent kept the microwave for me to send back to Frigidaire. Thank you,

Hi, I contacted Frigidaire in reference to the 2- 21 cubic ft upright freezers that stopped running. The first one quit working approximately 17 months after we purchased it, the second one lasted 3 months. We are avid fish and dive enthusiasts and our freezer stays for the most part full of Lobster and different varieties of fish ie. Grouper, dolphin, and snapper.

Both times we have lost in excess of $5000.00 in seafood. The first time Frigidaire said there is nothing they could do and basically said we were on our own. Then it happens again after buying a brand new Frigidaire. I was livid and now they are telling me the same thing. Best buy was very helpful and gave us another unit but god only knows how long this one will last. I feel there should be some kind of reimbursement for 10k worth of seafood.

Thanks for your time.

We have had a Frigidaire dishwasher for nearly a year. From day 1 it has not properly cleaned dishes. We have used our warranty to try and get the machine fixed. Frigidaire has sent 3 different technicians out. All three have been unable to correctly diagnose the problem and repair the dishwasher. We have taken our claim to Frigidaire (now that the warranty is about to run out) and they refuse to replace the dishwasher at the technician's behest.

All we want is a dishwasher that cleans our dishes. Sand-like food particles on every clean dish is not clean by anyone's standard. We don't feel we are being overly picky, we just want a dishwasher that does what it's supposed to but we feel that we are being cheated. We have followed all of the suggestions of the technicians, exactly, with no success.

ALL dishes come out of the dishwasher VERY dirty. We have to wash them after we wash them in the dishwasher, which we have given up using because it's a waste of time. Frigidaire is treating us like we're idiots and will not even listen to the recommendation of the technicians they have sent us.

Three years ago I purchased all new Frigidaire appliances. Washer, dryer, stove, refrig and dishwasher. Since then I have had a repair person out about 6 times. 3 times for the ice maker, twice for the dishwasher and once for the clothes washer. The dishwasher leaked on the floor. The rubber washer on the door was replaced and less than a year later it was leaking again. This time the metal lock at the top of the door had to be replaced to hold the door shut better to keep it from leaking. The ice maker stopped working and the whole unit was replaced because apparently it was on recall which I was never informed of.

Since then only the crushed ice works in the door because the switch from cube to crush keeps freezing and all the repair person could do was use a hair dryer on it and told me that would be all I could do from now on. He told me it was a bad design. My washing machine had a computer board go out on it so the fast spin to get the water out of the clothes did not work. That repair cost me around $250. All of this happened within about a 2 1/2-3 year period. I remembered Fridgidaire being a good reliable company who made reliable products but at this time I would not buy their appliances again.

I paid for the repair person to come out to my home 6 times. I don't have the exact amount at this time. I did remember the computer board for the washing machine being around $250. I live in a rural area and it is hard to get the repair person to come soon. So I go without using whatever is broken until he can arrive.

I asked the cust service rep, when he kept repeating the same phrase like a robot, to let me spesk to his superior, and he refused, saying he had no superior. He spoke in an accent that I could not understand and was generally , if not rude, at least very dissmissive of my complaint. I will never purchase another appliance from this company, and I would advise anyone to boycott them as well. I wanted someone to explain to me why, if a certified Frigidaire repairman referred to me by a very nice young lady with whom I had previously spoken via the Frigidaire help line told me that my Range was defective from the start, I should have to pay diagnostic and labor to have it repaired? It should not matter that I don't cook much and therefore did not realize that I had a defective appliance until the cooktop began to separate. just wanted to speak to someone sympathetic to my situation. I have always bought Whirlpool in the past, and I could kick myself for allowing the salesman at owes to tell me that Frigidaire is just as good!! What a . joke

We bought a dishwasher frigidaire energy star. the first week it leaked. they replaced it with an upgraded model fdb2415lfb. this one leaked after a month, they came and replaced the seal, now 11 months later its leaking again. they came to repair and said it needed a special kit because this model had a known problem.

My question is why werent we told it was a recall! they said nothing. it was not a recall that they just knew about .Here is the problem we were ten days from the end of warranty! they were waiting for us to call knowing all along there was a problem with the machine! Now we have to wait for them to order the kit and come back again!

This machine has apparenety been leaking the entire time on the new floor we installed.

We built our home in 2000, and decided to use all Frigidaire appliances. I loved the Frigidaire stove, and decided to use the same brand throughout the home. We began having problems with the appliances except for the stove almost immediately. However, this was the second stove; we had to return the first because it did not work.

We had service done on all items, and the same problem started within a few months. Our dishwasher stopped working, the refrigerator is always leaking, the dryer goes out frequently and leaves burn marks on the clothes. We will never buy frigidaire again, and we are remodeling, so we plan to replace all appliances within a year.

We built a new home about 2 1/2 years ago and bought Fridgidaire refrigerator and dishwasher. Our problems began immediately when the dishwasher was defective and would not run at all. The installer said it looked like a bad circuit board so we returned it to the store for replacement. Since it had never been used, they agreed. Then, about a week later, our refrigerator stopped working. All of the food was ruined and the repair man replaced some kind of sensor under warranty. the cost of the food was not covered though. This was a bad start to our new appliances but we hoped for the best.

Fast forward two years and the dishwasher is terrible. It only cleans the dishes if you wash them BEFORE you put them in and take 95 minutes to do this! Now, the sprayer for the top rack has fallen off and will not stay on. I am about ready to junk this and buy a GE. On top of all of this, our refrigerator also failed. this time, the door mounted water dispenser broke. Why they would engineer the main part that gets pressed for water out of cheap plastic is beyond me. I checked and the newer model has a different design. I guess they learned from all of the failures. Kind of leave those who paid good money for Fridigaire appliances out in the cold though. I get the opportunity to hire a repair man to come out and replace a faulty part that most likely will fail again.

I would be very impressed if someone from Fridigaire called me or contacted me and offered some kind of extended warranty or help with these repairs. I know things like this happen and I am more impressed with the service after the sale than any problems that may arise. If someone doesn't contact me, I guess I will eventually dump these appliances and recommend to others to never buy Fridigaire products.

First of all you call the 800 number that's on your owner's guide.No human at all.It tells you to call another number that is NOT toll free.The first person I talked to, put me on hold.Said she needed to get someone that new something about my dehumidifier that was having problems.I hanged up after 5 minutes.The second time was a little better,but knows about the products they are selling......

After a flood in basement,It would be good if the dehumidifier(frigidaire fdf70s1),that you bought only 6 months ago ,would work......

I bought a dishwasher from lowes on 7/11/2007. everything was fine until may of 2008. Dishwasher started making a thumping noise and wouldn't fill with water. I called frigidaire and they gave me a number to call for repair. The repair person came out on 6/2/2008.She replaced the keypad and that didn't work. She came out 6more times during this year and still couldn't fix it. The motor was changed and the panel was changed.

The dishwasher still doesn't work. The repair person put in a order for a replacement dishwasher and frigidaire denied the replacement. At first they wanted me to buy a new one and they would give me a discount and when i refused, the then offered to give me another number for repair but i have to pay for it. All i want is my dishwasher fixed. I have a dishwasher that hasn't been used in 7 months.

The economical damage is that we spent hard earned money on a product that we can't use and cannot afford a replacement.

Refrigerator was purchased from Lowe's Home Centers on Dec. 27, 2006. On December 8, 2008, A & E Factory service answered a service call and I was told I needed an evaporator at a charge of $310.29. This is ridiculous because the refrigerator is less than 2 years old and cost $428.00 new.

Had to pay $69 for the service call and determined not to fix refrigerator.

I purchased the complete Professional Series kitchen. They were installed in my new home in November 2007. During the first week of September 2008 my cooktop broke in two. I was the only one home and was in the kitchen at the time. I had a cookie sheet setting on it. I filled the cookie sheet, turned around to put it in the over and when I turned back around I looked at the cooktop. It had broken right in two. I immediately called Frigidaire. I was 2 (two) weeks past the warranty. No exceptions! It must have been your teenagers. They were in school thank you very much. She was so rude. I have just been sick about this. I can not afford to go buy another $600 cooktop.

My other complaint is with the dishwasher from the same series. The top rack dishes get dirtier in the dishwasher. I have hired a technician to come look at it and everything is working fine. I was told the Frigidaire/Electrolux is a disposable brand - meaning... not meant to last. Not even a year. I am very disappointed and there is nothing I can do. When I have called customer service the nearest technician for warranty work is only a mere 7 hour drive away. Obviously no one even wants to try to fix such big problems!

I personally will NEVER buy this brand again. I feel like the consumers should be aware of the poor quality and the extremely poor customer service that is put out by frigidaire. The commercials make me laugh. They definately do not make life easier while I'm rewashing all of my glasswear by hand after every load. I have actually quit using the top rack all together.

We purchased all Frigidaire appliances for our home that was built 2 years ago. We noticed a few weeks ago that our hardwood floors in our kitchen looked warped around the area of the dishwasher. We had our builder come look at the floor and it was determined that a leak of some sort was the cause of the buckling floors. We then had plumbers come to find the source of the leak. After cutting holes in the floor it was found that the dishwasher was leaking.

We had the people who installed the dishwasher come look at it. It took the repairman two seconds to find the problem. There is nut in the bottom of the dishwasher that was broken. The repairman said this is a very common problem with this type of dishwasher. He also said that given the small amount of water that was leaking and the amount of damage done to the floor, the nut was broken before it even left the factory. I asked him why the water did not run out the front of the dishwasher and on top of the floor so we could see it. He said that the low point of the floor was under our cabinets so that's the path the water took.

Since the leak was so small and the water ran under our cabinets, it took two years for our hardwood floor to warp enough for us to notice it. We are having to pay the plumbers $200, the repairman $112, and God only knows how much to repair or replace a good portion of our hardwood floors in the kitchen. The dishwasher only had a one year warranty and we have had it two years before we noticed the leak.

My husband and i built a new house in which we moved into last October, 2007. We purchased all new Frigidaire appliances including Over the Range Microwave oven, electric range, dishwasher, and refrigerator/freezer unit. These were purchased at the store Best Buy on July 29, 2007. This past summer, 2008, we had been having trouble with the microwave oven and even had a technician come out and service it when it was still under manufacturer's warranty.

Recently, after the warranty has expired, we have encountered two quality issues with the microwave and an even more serious problem with our range. First, the plastic on the microwave louver has completely broken off over the screws and is unable to be reattached properly. Also, the top of the handle to the door of the microwave has busted off in a similar manner, where the plastic has busted off over the screw and cannot be reattached. We feel that these are quality issues as we have only been using this microwave for a little over a year and have already encountered so many problems.

Second, just last week while trying to cook our Thanksgiving dinner, the heating element in the bottom of the oven caught fire by itself, without any food dripping on it or anything. It just started sparking and making this awful noise and then flames started shooting up in the oven and smoke was everywhere. Luckily, I was in the kitchen (screaming) and witnessed this happening and was able to turn the oven off, or i fear that the entire range could have caught fire and possibly burned our house down. There is a visible place that you can see towards the back of the range on the right side of the heating element that is almost burned completely in half. I was unable to finish cooking the things that were in my oven that I had prepared for our Thanksgiving meal, which was a huge disappointment to me and my family. I am just appalled at how many problems I have encountered in the short time we have owned these products. Here is the model number of the range. model # FEF336ECC the microwave model # FMV156DCG

i have contacted electrolux customer service and they say that i have to pay the service fee ($50) for one of their authorized technicians to come out and diagnose the problems, and then they will supply the parts needed to repair free of charge... but didn't state whether the labor to repair and install new parts will be covered. the repair man in due to come to my house tomorrow morning.

In the meantime I called Sears again and demanded that I get a new dryer which they did deliver within a couple of day. I am disappointed in the dryer because it takes a long time to dry my clothes. Talk about an energy efficient product -- takes as long as my 20 year old dryer did. Now, 3 months later my washer is leaking (reason why I replaced my 28 year old Maytag). Tomorrow I will call Sears to schedule an appointment. I am very disappointed with Fridigaire products. I also blame Sears for selling such garbage to their customers.

Frigidaire Range, Model FEFL77ASF: On Thanksgiving Day 2008, we set the oven thermostat to 325 degrees, waited for pre-heat to complete and then put the 16 Lb Holiday Turkey into the oven for a planned 4-1/2 hour roast. All went well until the last 1/2 hour when (1) the stove started beeping and displaying F10 on the digital display. By this time, the glass door to the oven was clouded.

We opened the oven and lots of smoke came out and we could sense VERY INTENSE HEAT. We pushed the button to turn off the oven BUT THE HEATING ELEMENTS STAYED ON! Then I took a Fluke optical IR thermometer, opened the oven door and measured the internal temperature. IT WAS 720 DEGREES F!!! No wonder there was smoke! I immediately went to the Circuit Breaker Box and turned off the power to the stove. Then we had a (somewhat charred) Thanksgiving dinner/

After dinner, and after things cooled off, I went to the circuit breaker box and turned the stove power back on, and IMMEDIATELY, the oven top element again heated, immediately glowing red EVEN THOUGH ALL THE CONTROLS WERE TURNED OFF! Obviously, I immediately (again) turned off the power to the stove. Based on this, I will NEVER AGAIN apply electric power to this stove, because I now view it as a hazard, waiting to happen. For all I know, this same condition might have happened with the stove not being used at any time of the day or night. This stove will never see power applied again in this house. It will be replaced with another product that has no association (direct or indirect) with Frigidaire.

If this had happened and we had not been 'at the helm' when it occurred, it probably would have led to a fire that might have burned our house down and killed people! As it was, (because we were there at the moment) we indeed saw the problem and took remedial action before it was too late. Because we had guests for the Thanksgiving Dinner, we have several witnesses to the event, at least one of whom is technically competent (Graduate EE) to confirm what we experienced. Caveat Emptor! (especially if it's Firigidaire!)

Frigidair range model no FGF337BCG. A repair person came out and stated that the intense heat from the bottom of the oven was normal even though you could not touch it and it heated up the kitchen. There is no insulation in the bottom pull out broiling area that looks like a pan storage area. This is unsafe and is not right.

Someone can get burned. A child or adult could leave something combustable in the bottom of the pull out drawer and start a fire or get severely burned. This is surely a design flaw.

We purchased a Built-in Gas Stove (Frigidaire) from Western Appliance on Sep 15, 2008. I used it for 2 weeks, and then went away on a 3-weeks vacation. We returned on Oct 18th. About a week ago, as I was removing some vegatables that I roasted in the oven, the oven door exploded and lucky for me, I was wearing corduroy pants and boots -- and there were no kids nearby---but the glass splashed all over the kitchen.

We called Western Appliance. They first said it's under waranty and they will replace the glass-which we refused. I was not about to use a defected oven--so they finally agreed to replace it- Today they dropped off the oven in the middle of my kitchen and refused to hook up the gas--and/or pay for a contractor to do so. The manager Michael said to just call Frigidaire consumer department and ask them to pay for it! I told him I was not ever going to deal with them again, as they've given us the run-around. He said oh I should be thankful that they helped replace the oven and there's nothing else he could do and he hung up.

I will now have to pay a contractor to come and hook up the gas, as my husband just had surgery on his ankle and is unable to hook it up. I am still shocked by the explotion of the door in my kitchen and still find bits of glass around.

i purchased a dishwasher on 11/24/08 model #fdb4315lfco serial #th70767028. It is broken all the time. Today will be the forth or fifth repair. A few months ago I tried to get it replaced I was told I had to have three repairs. This past saturday night it melted my dishes and some of the spray arms inside of it. I had to shut the power off to it to get it to stop heating.

I work afternoons and came home at midnight, I smelled it burning the second I stepped in the kitchen. My family had loaded it and went to sleep I thank god that i came home late that night or there could have been a fire. After the service man came today i asked him if it would be refunded.No he said it had to be 3 repairs on the same thing.

i called frigidaire and was told it would only be replaced if it was unrepairable. I told them that was unacceptable I have a new dishwasher that never works. It takes on average a week for parts to come in.I asked to speak to a supervisor and was told they did not have one there. I asked for a phone number of someone else i could contact regarding this issue and the representative refused to give me that information. I pushed a little more and was told a supervisor was there but was on the other line. I agreed to hold and was told I would hold up to an hour.I agreed to hold.

After about 5 minutes the rep. came on the line and said they called to service man that had come to my house this morning for the paperwork and he did not turn it in yet so i would have to call back in the morning. Which i will

I have several melted dishes and cups. I have lost 598.00 dollars I could have spent on a dishwasher. I have 4 children one of them is handicapped he had to miss some therapy over the summer because of time issues. Someone has to be at the house to let the serviceman in, who only comes to our area twice a week,with no specified time. Now i will not be able to run my dishwasher (whenever it is fixed) unless an adult is home and up because of fear of fire. I am also out whatever it will cost for me to replace this thing because i have to as soon as I can afford it.

I PURCHASE THIS HOUSE IN August/08 and all the appliances comes in the package.The frigidare gas stove look like almost new . On 11/12/08 was the first time we used the oven to bake a cake, and we smell a slight something the first time we put the cake in the oven, but thinking that maybe its new it could be a little paint smell or so. about 15mins after we finish baking and turn off the oven the corbon monoxide dector came on loud ,cwe had to call 911 and the fire crew came and found a lot of carbon in the house and we had to evacuate the house they turn off the gas line and they took us to the emergency because my 16 years old son had a head-ach .

Then later keyspan gas came to investigate and found when the oven is turn on the carbon is built up. so they turn off the gas stove completed. but this stove could have been a silent killer from giving out carbon. if my corbon monoxide dector was not working what would the result be ,very sad .

I PURCHASE THIS HOUSE IN August/08 and all the appliances comes in the package.The frigidare gas stove look like almost new . On 11/12/08 was the first time we used the oven to bake a cake ,and we smell a slight something the first time we put the cake in the oven ,but thinking that maybe its new it could be a little paint smell or so.about 15mins after we finish baking and turn off the oven the corbon monoxide dector came on loud ,

we had to call 911 and the fire crew came and found a lot of carbon in the house and we had to evacuate the house they turn off the gas line and they took us to the emergency because my 16 years old son had a head-ach .Then later keyspan gas came to investigate and found when the oven is turn on the carbon is built up .so they turn off the gas stove completed .but this stove could have been a silent killer from giving out carbon .and alos i have another frigidare stove in my next apartment

had to evacuate my house late in the night ,and rush to the emergency . if my corbon monoxide dector was not working what would the result be ,very sad .

I purchased all new Frigidaire appliances 3 years ago from Boscov's Dept. Store. About 2 years ago, the heating element melted in my stove, which they did send me a replacement one a no charge. However, I have been afriad to bake in it too oftenr, so the oven has been rarely used. Recently, when I went to turn it on, I noticed the electronic panel was beeping, and couldn't get anything to work on it. When I called and questioned them about it, I was told I had to buy a new panel that cost about $170.

This stove is only 3 years old and has been rarely used. I can't express enough how digusted I am. I am a widow on a limited income, so I don't have extra to get that part, and I shouldn't even have to replace it at this time.

Today's prodeucts can't even begin to compare to the old ones. Plastic,plastic, everywhere. The dryer turn on switch cracked, so I had to call and get one of them. Luckily, that was on $10. Any help someone could give me regarding this matter would be greatly appreciated. I went out and all the new stoves have that electronic board on them. I refuse to buy another.

I am a widow on a limited income, so when you buy all new applicances only 3 years ago, you don't expect to have 2 problems with the stove so soon. Thank you.

We purchased a Frigidaire Washer in March of 2007. Probably within a years time we noticed mold growing in the bellows boot at the glass door. This disgusting stuff is uncleanable, and only gets bigger by the month. No matter what you do to clean it, it NEVER DIES!

Machine: $500 Bellows Kit $120.00 Id be money ahead if I just take the loss and scrap this junk machine and buy a better designed product!

Came out a second time and replaced it again, and then ordered a front face assembly (front face/door/lintfilter) After the third time, he replaced the front face assembly, the problem seemed to go away. Unfortunately this was not the case and at times, we still loose pieces of our clothing. We have made efforts to hang dry delicate items, and nylon bag others, but the problem still exists.

Lost hundreds of dollars in clothing, bras, lingerie, etc. Frigidaire will not recognize the personal financial loss. I will never buy another Frigidaire product again!

I purchased a complete kitchen set of appliances from Frigidaire, on 7/06/2008. According to the rebate form I was entitled to a $300 rebate for my purchase but never received it. I sent the rebate form, receipts, and proof of purchase just days after receiving my appliances. On 11/13/2008, I called Customer Support to find out about my rebate and was told the offer had expired and there was nothing that could be done. When the customer support rep explained he would need to transfer me to a supervisor I was simply hung up on. Please ovoid Frigidaire, their products are not all that great and it's not worth the head aches.

I purchased a complete kitchen set of appliances from Frigidaire, on 7/06/2008. According to the rebate form I was entitled to a $300 rebate for my purchase but never received it. I sent the rebate form, receipts, and proof of purchase just days after receiving my appliances. On 11/13/2008, I called Customer Support to find out about my rebate and was told the offer had expired and there was nothing that could be done. When the customer support rep explained he would need to transfer me to a supervisor I was simply hung up on. Please ovoid Frigidaire, their products are not all that great and it's not worth the head aches.

I purchased one of [their] dishwasher two years ago and I am lucky to be alive today. I ran the dishwasher last night check on it before I went to bed and it was finished running. Went to unload it this morning and the outside was very hot and you could not touch the inside rack with your bare hands. There were things that actually melted that I alway put in the dishwasher. Do [they] not have a safety mechenish on appliances? I don't know if I need to replace the appliance? I would like to think a Frigidiare applicance would last more than two years. I am very unhappy! I am urprised that cabinets did not catch fire!

I purchased 4 appliances from Specialty Appliance, LLC in Myrtle Beach, S. C. for our condo. We have had problems with 3 of the 4. Refrigerator was delivered with attempted repair of freezer door. Rust forming on new stove oven door. Paint flaking off inside microwave. Specialty Appliance replaced the freezer door, replaced the rusting part on the oven door, while doing that he cracked another area on the oven door,told me that it was defective paint inside the microwave and would replace the microwave, received a call from them that Frigidare would not replace the microwave but would sand and repaint.

I said that was unacceptable . They said take it up with Frigidare. I called them. Took information,said they would get back to me in 72hrs. Never heard from them, called them on Oct.22,2008. Was not cooperative,said they would not replace microwave, when I asked to have that put in writing/email etc. was told THEY COULD NOT DO THAT!

I kept asking to be connected with someone above them, was told manager was on another line, I kept insisting to speak with top management,(also each person I spoke with would not give me their last name) Finally, was connected to Lawrence. Said he could not send me any written notice that they would not replace the microwave. I CANNOT BELIEVE THIS!

They will not replace the microwave, but will not give me written notice of their decision.

Purchased Frigidaire double built in gas oven, model # FGB24T3ESB, on 12/27/2006, from local Sears store,& paid to have it installed. It did not seem to be leveled properly and the door on oven did not always want to open just right, I noticed, but I thought I could get my husband to just re-level it maybe! Well, before I could say something to him about it, it got much worse, then one day, the door just fell off all together! When I put the door back over the hinges, it seemed to work better, so we thought maybe the guys had just not took the time to get it on good--they had been in a real hurry that day!

But it didn't take long till I started having the same old problem again with it hanging! It was like getting a work-out everytime I cooked!! I have a disabiliy- Ankylosing Spondilitis-so any pulling and tugging REALLY takes a toll on my body!! I finally got to where I just could not use the oven at all! I called a tech. out, and was informed that the hinge on the right side of my oven door would have to be replaced, and it would cost more than my oven cost for him to take it in to the shop to do this! NO THANK YOU!! THESE HINGES LOOK AS IF THEY ARE MADE OF SLIGHTLY STRONGER METAL THAN TIN!

Icalled the Electrolux Co. the next day and have been trying to deal with someone from that Co. ever since(that was in April,2008).I have talked to at least 5 different customer service reps.,who have all refused to EVER let me talk to one of the ones I have previously talked to; I have asked repeatedly to talk to one of their supervisors, and been repeatedly denied, and I have left my phone # for one of their head guys to return my call on more than one occasion, without success!

I did get their parts dept. to send me the hinges for both sides of the oven, back in May of this year, and my brother, who is a very good mechanic, replaced the right sided hinge, to where it was more stable than it had been from the manufacture, and within 2 weeks, the door started hanging again! This oven is SIMPLY a faulty product!!

If you go to Sears web site for their store and look at their product page, check out their reviews for their ovens, you will see that there are like 4out of 5 reviewers that rate this same exact oven that have had the same problem & service techs have told them the ovens can't be repaired!

I told the Electrolux people they should be ashamed to still allow these ovens to be sold!! Take them off the market if you are not going to refund peoples money! All they will offer me is a 50% rebate on another Frigidaire,or a Tappan,Gibson,Kelvinator,or White-Westing-House Oven! (I can't even find any of those brands in a gas oven anymore where I live--they tell me they've stopped making them in gas--I keep telling them I am handicapped-I am not able to go everywhere looking, plus the space I have to put an exsisting oven has to be considered?)

Why won't they just work with me a little here, you know? The trim on the outside of this oven gets SO HOT within a few seconds of turning it on, I told them it is also a FIRE HAZARD! You would think they would want to do whats right because of that! I have only been able to use this oven a total of maybe 6 months the whole time I've had it! Its a terrible hard-ship on my husband & I! It hurts my back and aggravates my AS condition when I try to use it! I worry when my daughter is over cooking for us that my little grand-sons will get burned, as the outside of the oven gets SO hot!

in October 2005 I purchased a refrigerator, stove, dishwasher, microwave, washer and dryer from Nebraska Furniture Mart in Kansas. I have already experienced problems with all of them but the washer. I could not afford, nor think I would need, the extended warranties (especially within 2 years) and did not purchase them. Nor can I afford the prices that are charged to replace the parts and the rip off service calls. I know of many people, including my parents, who have had the same appliances for 10-20 years and do not understand the apparent lack of concern for your customers.

I am disgusted with [their] products and retailers and will never purchase another Frigidaire product. Furthermore I will use whatever media at my disposal to advise the public of the inferior products. I am also contacting the Better Business Bureau and Attorneys General in both Missouri and Georgia. I am sick of being ripped off by major companies trying to get rich.

They allowed us to buy the extended warranty on the dishwasher when it stopped working after 6 mos. We can't afford anything else having to do with them.

After 6 years and 5 months our side by side Frigidare DIED. The temp was warm, no ice cubes were being made... so we called out a service man. He said it was too far gone and just to replace it. Sad to think that a $2000 item can only last this long. It would have cost $1500-1700 to fix.

So we did go back to the same store, bought a GE profile for $3000. We noticed the ONLY the Frigidares were the cheapest or on sale. Hope something can be done w/them making these defective products.

I do not want to take legal action, but if there is a contact to report this or to go right to FRIGIDARE to complain I would appreciate the contact info.

I bought this Frigidaire stove from Sears for approximately $1400. I purchased the extended warranty from Sears. There is a clause for the Lemon Law that states if they come out more than 3 times in a year the stove will be replaced. They have been out 4 times and never fixed it. The clause also states they have to replace a functional part which has only been one time and it still doesn't work. Sears has now scheduled another repairman out within the next week. I am addressing this more to Frigidaire than I am Sears. Sears has their policies and rules and won't change but I bought a top of the line 30 Frigidaire stove that has been nothing but trouble since I've had it.

I feel I purchased a lemon. The stainless steel top has been replaced because it rusted. The new one rusted also and they told me it's not covered now. I am 80 years old and I can't afford to purchase another stove but I feel my life could be in danger if this unit shorts out and catches fire or I leave something cooking and catch the house on fire. My family is fully aware of the stress and aggravation I have had and would definitely file a lawsuit if something happens to me after all of the times I have requested service, got a service man who did not fix it and continue fighting the same problems I started with when I purchased it.

I had to borrow a stove last Christmas while waiting for a repair person. The stove has a short that has never been fixed. There are times that if you turn the units on in low light you can see fire and/or light flicker in the back panel of the stove. I am afraid to leave anything on the back units because I have never been able to turn the units down to simmer and be assured the food would not burn. The units change temperature without me touching the controls.

In 2006 my Wife and I purchased a Frigidaire Affinity Washer and Dryer. About a year later, we noticed that our clothes had a very bad odor. We checked everything we could think of, right down to the water. Finally we discovered it was coming from the washing machine. After two service calls, sent by Frigidaire. NO TOOLS PULLED OUT The second one said to run cleaning tablets called (affresh) sold at sears through the washer. I used 3 tablets to no avail.

After quite an ordeal, Airport appliance said they would take my $2,494.32 Washer and Dryer and give $500 Toward a new set bought from them. (WHAT A JOKE!) Anna from Frigidaire said they would give me a rebate on a new set bought from them. Again (WHAT A JOKE!) Airport Appliance nor Frigidaire stand behind their products and I would recommend that no one buy anything at all from either company.

I purchased a Frigidaire Refrigerator on 7/5/08 it was delivered to my home on 7/8/08, I live alone and I went on vacation 2 days later on the 10th and was back home on 7/30/08, shortly after, i noticed that the panel around the water and ice dispenser on the door (outside) started to separate from the fridge, I visited a friend who had the exact same fridge for only a few months and she was having the exact same problem on hers. Since this seem to be a problem inherent in this line i told Brandsmart I wanted to change this fridge and get a different one.

I was told that because it was a cosmetic problem and the 30 day return period had expired they would not do that, but they would send a tech to look at it and glue it back. When the tech came I told them I wanted to change the fridge not glue it as this is a $1600 brand new fridge and should be in perfect condition. A few days later I noticed there was frost accumulating inside the freezer around the ice dispenser.

When I contacted Brandsmart, I was told again they would not change it, but would send another tech to look at it. I have contacted the company directly and have gone to the store and spoken with the saleperson and the manager. Nothing has been resolved, I paid a lot of money for a new fridge not a refurbished one, this store is making it difficult in the hopes that i will give up, its not right. I feel that as the consumer i should have some rights also.

Frost inside the water and ice dispenser. Panel on the door outside the fridge around the ice and water dispenser coming off.

On July 1 of 2007, while building a house, we ordered a Frigidaire stove through Lowe's in Tilton, NH. We received it in Aug., installed it in November. The first time I used it, it did not reach the temperature it should have. I immediately called Lowe's, asking to return it, but were told we had to go through Frigidaire to get it repaired. We were unable to get hold of Frigidaire until May of 2008.

They sent a Reliable Appliance Service technician on June 25. He changed the ignitor, to no avail. We called them again and someone came out on July 10 to change the thermostat. On August 26, they came and changed the control panel, but the stove still didn't work correctly. All this time, the stove was under warranty.

The stove still does not work properly, but we are being told that it is no longer under the year warranty. But the issue is that it has never worked correctly from the beginning. The technicians that came out, came out during the year warranty period and never got the stove working properly. They just kept changing parts. We want a refund so that we can buy a stove that works from a reliable company that respects and honors its customers.

The result is that we have a stove that we paid over $500 for that does not work properly.

I am doing this for a friend who does not have internet. She purchased a frigidiare refrigerator model# FRT8B5HW 6 months ago.The drip pan is cheaply made and the frigertaor leaks because of this. They are supposed to replace the pan.Who knows how long it will last?Anyways, I am stuck with it.

I just want to prevent someone else from making the same mistake I did by trusting this product

Problems with the washer, door switch was recalled, won't clean good, drain pump had to be replaced. This machine is junk. Service call, cost of pump, had to do it myself. Can't afford to keep paying for service calls. I think a class action law suit should be taken, there are a lot of complaints about these washers out there.

2 years old Frigidaire refrigerator/LOWE'S died. Good thing we bought the extended warranty. Its going to take, who knows how long to get it fixed. Never buy a Frigidaire brand again, nor Elektrolux. This is what happens when you take the work to China, etc.

400 dollars worth of food into the garbage, headaches, dealing with clueless people on the phone.

This Appliance Store was used to supply kitchen packages to home owners and renters for a government program nambed 'Hope 6'. These new houses were built by HUD and they don't seem to care. My dishwasher was broken when I moved in this new house and I was the first occupant. Shortly after that the timer element went out in my new range. I could not use my oven for about 5-6 weeks. Then immediately after that My refrigerator started having the blues. Less than 6 months old and had frost and ice build-up on this frost free freezer compartment. They came out, brought a loaner and kept my frige for a month.

the very next week, all my food defrosted and once again I lost food and had to rush to store what I could salvage to my daughter's house to store. That meant the inconvience of driving across town daily to pick up meat for dinner or a trip to the store. This time they kept it for three weeks. They brought my fridge back and sure enough, it went out again, I again lost food, and had the loaner back. The loaner worked fine, much better than the new one. They told me that someone put in freon and forgot to replace the plug and it all leaked out. This time they kept it for about 1-2 weeks. Three times for one refrigerator less than two years old?

I talked to the Frigidaire Company and Al Grace appliance, to no avail. They would not replace my refrigerator. I am a 62 year old disabled great grandmother. Do you think I felt like all that cleaning, running around or have the financial resources to do all that. Do you think they sent someone to clean out the fridge even once? How about the food I lost? What about the extra gas I burned? When I found out that a lot of my neighbors were having trouble with theirs too, a red flag went up. I think they took rejects and refurbished them and passed them off as new.

I was totally exhausted by all that running, cleaning, moving around, rearranging and stressing about all the inconvience I was under, unnecessarily. I have a madical condition that is ascerbated by stress alone. As a result, I ended up in my doctors office with an unscheduled appointment and a medication change.

I bought a refrigerator and stove from Best Buy (both Frigidaire). After 3-4 years the motor went on the refrigerator. It cost me $250 to have it fixed, plus time off from work. I wrote to Frigidaire 3 times but they never responded. Then the glass on my oven door cracked after doing self-cleaning. Very upset over this and I wrote to them 2 times and they never responded.

So, I've written 5 times for both products and they've never responded at all. I believe my glass should be fixed for nothing and they should split the motor with me. I don't think I should have to buy new appliances every 3-4 years.

we owned our all refrigerator 4-5 years. the handle fell off after 2 years. the compressor just died. who can afford to buy a new one every 4-5 years?

my bank account suffered a loss of 500.00 pluss

I purchased a new Fridgedaire gas wall oven, model from Angel Appliance. Once the oven was installed and I turned it on, I realized immediately that the oven door gets very hot. I reported the problem to Angel who indicated it was a cheap oven and not well insulated, which they never discussed with me before I purchased it and spent $300 to install it. They suggestted I call Fridgedaire. I called Fridgedaire who indicated I needed to schedule a service technician to come out. I did so. The technician agreed that it was very hot and then reported back to Angel. No one from Angel ever called to follow up.

So I called them and asked what next. They said the oven had to be over 172 degrees hot on the glass with a room temp of 72 - 99 degrees and an oven temp of 400. (they didn't have the guy test that the first time, so I have to stay home all day tomorrow waiting for the tech to come back and do a proper test). Today I tested the oven myself with a meat themometer taped to the oven. At 350 the oven reached 151 on the outside of the oven. I'm not sure if it will get up to 172 degrees, but I can tell you at 151 degrees it could burn. Besides that, the temp inside the oven is not hot enough to cook at frozen lasagna following the directions. I preheated the oven to 350 and waited, then I put the lasgna in once the oven registered 350. I waited 45 minutes as instructed. The lasagna was still cold in the center when it came out.

The consequences are that I have waited almost two months now for some resolution. I am eating out all the time because I cannot use my oven. I have wasted groceries by making purchases and not being able to use them. I have spent endless hours on the phone and email. I have waited at my house for probably 8 hours in total for techs to come - 3 or 4 times now. I am told that once their tech comes out again, they will report to Fridgedaire and then Fridgedaire will send out their own tech.

I purchased a Frigidare Stove (Model # FEF352AWA) from Lowes about 3 years ago. Whenever the cleaning cycle is used the external parts of the stove gets so hot you can't touch it. This also occurs when the oven is being used.

My wife and I are in our 70s so we have to be very careful around the stove when it is being used. My wife has burnt herself several times on the oven. There are no children who could get burnt by touching the stove when the cleaning unit or the oven is being used.

We also bought a Frigidare dish washer about the same time. The first week I had the machine the indicator lights were not bright enough to read. A repairman came to look at the machine and told us that was the way they were and there was nothing that he could do to correct the problem. Now the dishes won't dry in the dishwasher. Yes, I will never again by a Frigidare product.

My wife getting burnt on the stove.

I built my house in 2000. I outfitted my new kitchen with the complete line of Frigidaire Gallery Series stainless steel appliances. What a nightmare! In less than 5 years, my dishwasher has broken twice, the handle came loose after 1 year, my ice maker stopped dispensing ice after 3 years, my microwaive completely stopped working after 6 years and my stove complete rusted out (gas stove) after 5 years.

Before I started having all these nightmares with the kitchen appliances, I went & purchase a front end loading and stackable frigidaire washer & dryer. After 2 YEARS the washer was rendered unfixable. The part to replace the drum (which the repairman said happens ALL the time with these) cost more than a new washer. So, I went and bought a new washer about 5 months ago.

Last night the Dryer STOPPED WORKING, will not heat up. Again, after research, this is a very common problem. These are not quality products at all. I've never had a major appliance, or multiple appiance fail after 4-7 years.....Never will I buy Frigidaire again!

New stove replacement cost $2300, new microwave replacement $400, new washer replacement $900, cost to repair dishwasher x 2 $200, have not fixed the fridge yet, not worth it, cost to replace dryer if it can't be fixed $600.

Fridge/Freezer stopped working on 4/23/08 - called our own repair company who came out and replaced the compressor start assembly. Appliance worked without incident until 6/8/08. Contacted the repair company that serviced the fridge in April - they came out and determined it was a faulty compressor.

We contacted Frigidaire since the fridge is only 36 months old and the compressor is covered under the manufacturer's warranty. Frigidaire informed us that they use 2 companies in our Northern Virginia area and gave us their contact info. We called the first company on Wednesday 6/11 and scheduled an appointment for Thursday 6/12. The technician failed to show for the appt - we called to confirm with the office and were told the tech. was on the way and apparently the tech called while we were on the phone and got our roll over voice mail and concluded that we weren't home so he didnt show.

We called Frigidaire on Friday 6/13 to complain about the fact that we were now on day 6 without a fridge and we were told by Marie that Frigidaire would overnight us a new compressor and filter dryer which we would receive on Monday 6/16 and that upon receipt we should call and set up a new appt with one of their 2 repair companies.

We received the products on Monday and called the other company (not the one that broke the appt) and were told, very rudely, that it would be next week before they could get someone out to install our compressor. Unfortunately, we were forced to place a call back to the first warranty repair company and scheduled an appt for Thurs 6/19 btwn 9am and noon. When we scheduled this appt. we were very clear that it was to install the compressor. We called them on Wed 6/18 to confirm the installation appt and called again Thurs morning to confirm. Not taking any chances....day 12 without a fridge/freezer.

The tech showed up (an hour past the time window given) and told us he was not qualified to install a compressor. At this point, we called the service company immediately and were told they would try to get a tech that could install it to our house later in the day.

At this point, we placed another desperate call to Frigidaire and spoke with Britney in the corporate office. We were met with a lot of it's unfortunate and not much we can do which at this point is only adding fuel to the fire. I explained to Britney that we have 3 small children that need milk and medications that must be refrigerated to which she responded I have 4 children. Not sure why she thinks that's even relevant....obnoxious and rude I'm thinking. She may have 4 but she's also got a working fridge.

Anyhow, the repair company finally got back to us around 3:30pm Thurs and said they would in fact have a tech at our house to install the compressor that evening between 6 and 9. You can probably guess where this is going.....at 7:30pm the phone rings and the company tells us the technician won't be able to make it after all. Tomorrow will be day 13....still no fridge.

Our expenses to date include $1200.00 for the appliance, $298.00 repair for start assembly, at least $500.00 in frozen/refrigerated food that spoiled and $30.00+ in bags of ice to keep necessities cold in coolers. This total doesn't even touch on lost work time for phone and broken appointments.

Simply a Frigidare OVEN about 3 years old. Electric. Preheated to cook dinner. Went to add food and a small drop of water from defrosting food landed on the glass window oF the door...it completely shatterRed. i will nevEr own another pos frigidare again.

tHIS OVEN WAS JUST 3 YEARS OLD.THIS OVEN COST 800.00 BUCKS

On 12/31/05 I purchased a Frigidaire 30 electric range model #GLEFM397DQA from Brandsmart USA because I was redoing my kitchen and my Stove of 20+ years which never had a repair call was outdated for my new kitchen. I also purchased the Brandsmart 5 year extended warranty from Brandsmart. On 10/23/06 I had to call Brandsmart for repair because the oven door was not closing tight. A repair man came and told me this is normal and that I should go see the other ranges at the store to see that this is how it is supposed to be and left without repairing my appliance.

On 7/3/2007 I had to call again because now the gap was so big that the oven light would stay on. The second repair call they changed the springs on the door. This worked until April 2008. On 5/29/08 I called Brandsmart again and scheduled a service call on the same problem (I now have to tie the door to the back of the range to keep it close while using conv oven) and keep the door in lock while not in use to turn the oven light off. I also called Frigidaire/Electrolux to see if there were any recalls on my appliance. The lady at Frigidaire hardly spoke English, did not respond to my question and told me that since I had not purchased the Frigidaire extended warranty I had to go through Brandsmart extended warranty.

I asked for a supervisor, she kept me on hold for 30 mins, I finally hung up and no one called me back. Additionally, the 2 front elements do not change temperature as it should. If I am using temp 7 (not even high) and change to simmer the burner stays red hot. Today, 6/4/08, the service man from Brandsmart came and asked if I have children who hang on the oven door (trying to put blame on me)and again said that the burners were normal without doing any type of trouble shooting.

Needless to say at this time I was quite upset and asked him to send me someone who knew what they were doing. He got loud and said he could order the part but if it was not defective I would be charged for it. I told him to leave and to send someone else. I called Brandsmart and they had Daisy Vega supervisor over repair service calls call me back. She said since the unit was over 3 years old she could not replace it, but she would order the switches for the burners and the springs for the door. Another 10 days of wait (approximately). I told her I was not satisfied with this since this is obviously a defective unit, what will happen when the extended warranty expires? She said I would have to go to Frigidaire. I told her I had already called Frigidaire and they referred me back to Brandsmart. She stated this was all she could do.

I again called Frigidaire spoke to Jason in the Philippines who said he couldn't help me since I had Brandsmart Extended warranty, I need to go through Brandsmart. What is a consumer to do!? I will definitely not buy another Frigidaire product and will not recommend it to anyone. I feel this unit should be replaced with a new one.

I paid $798.88 for the range, plus $78.88 for the extended warranty $39.88 delivery and $64.23 in taxes. Total bill $981.87. Loss of time on the phone and waiting for tech to repair unit. Energy (electricity) lost because the oven was losing heat with door ajar. Pans went bad because of heating element too high.

had new house built, mostly complete 3/29/08. Builder advised me to go to National Home Center, to pick out my appliances. picked out Frigadaire washer,dryer,stove, refrigerator,dishwasher. Almost immediatly noticed frig was not cooling properly. set control to colder. Did not seem to change, milk spoiled a week before date on carton. Service tech out 4 times, said should be replaced, that was 3 weeks ago. nothing yet but milk spoiled again. Called the store to complain, did not help. have tried to contact Frigidaire (IS A JOKE).

Advised Store as of MONDAY 6/2/08, I will buy new frig somewhere else. take old one put in back of my truck, with signs, BUY LEMONS FROM NAT. HOME &FRIGIDAIRE.

Own a small restuarant and we bought a frigidaire commercial grade freezer new. Less than a year old and apparently the compressor caught on fire while we were closed. The Fire department made the determination of the cause of the fire. Restuarant total loss. Looking for info on similar incidents with frigidaire appliances.

Restuarant a total loss, approximately $60,000 dollars in damages, no insurance

I purchased a Frigidaire Gallery Convection wall oven in October 2005. It is my overflow oven so keep in mind I don't use it very often. After the first few times, I noticed a burning metal smell. I just thought it was new and that it would eventually go away. Christmas came and so did Easter. I then had to put it to the test. It was time to use the self clean. After 20 minutes, I noticed a cracking sound as though the glass was going to explode and the color of the glass turned white. I quickly cancelled the clean and contacted the distributor. Fortunately, it was only 6 months old and under warranty. Much to my skepticism, I replaced it with another of the same model. Since then, I've used it maybe a dozen times and every time I've used it there has been that burning smell which seems to be getting worse. Yesterday, I preheated the oven and decided to shovel some snow, when I came back in the entire house was filled with smoke! Buyers please be aware of Frigidaire Gallery Wall oven model #CGEB30S9DB4!

The smoke odor was so bad, I had to call my insurance company in to remove the smell. The smoke removal company tells me that it is going to be a 4 day process (this means I have to take time off of work). My kids and I suffered from smoke inhalation and felt ill for 2 days. There was a possibility of my house burning down had a flame sparked.

I purchased a Frigidaire Range, Microwave and Refrigerator in April 2007. Since then I have been had repair service for them six times. A week after the refrigerator came, I called and wrote to Frigidaire about the noise and constant running of the refrigerator. Repair service came and replaced the fan motor. I am a senior and a recent widow and being awakened at 3:00 AM by the clicking noise three rooms away from the kitchen is adding to the stress of my life. Repair service was here again. Claims Frigidaire knows about the problem and he has to test some tubes. Noise still there and the unit runs even longer making high pitched humming noise. The problem seems to be universal with Frigidaire and it would lead me to believe a CLASS ACTION filed with the FTC is the only way any consumer is going to get Frigidaire to address or correct the defects in its products. Right now I am not even dealing with the other units. They replaced the oven & microwave door and the range burners.

My electric bill has been unusually high. Being awakened around 3:00 AM leaves me stressed and tired throughout the day. This affects my health and well being.

I bought a washer and dryer on 11/24/06, Frigidaire Gallery Series. After a year I noticed mold on the door of the washer and the rubber seal inside the drum. I bleached it, cleaned it, scrapped it only to find more mold in the creases and folds inside and in parts where I couldn't clean so well. The mold was BLACK, Slimy, and in little holes that I have to try to clean with an old toothbrush. I don't know what to do, my kids suffer from allergies and one of the triggers is mold. I can't get the smell of mold out of some of the clothes or the washer. There are areas I can't clean to make sure all of the mold is gone. The company did not offer any solutions I didn't already try.

My kids suffer from mold allergies. The part costs $113.00 dollars and I don't even know how much it will cost to have someone replace it. Maytag had a recall in Canada two years ago for the same problem and replaced all the parts for free. I think Frigidaire should also be responsible for replacing this part and making the replacement less prone to hidden mold. I had no idea that the crease was so deep. I threw out two towels of mold and I have no choice but to continue using a moldy washer. The cost of the washer and dryer are $1300.00 and because I didn't find it sooner it's not covered under warranty.

I purchase Frigidaire Professional Series, Stainless Steal- Refrigerator, 5-burner gas range and dishwasher which were delivered to my home on or about November 28, 2007. The refrigerator is excessively loud. The compressor trips on each and every time the refrigerator door is opened, even though it is set at the manufacturer's recommended setting. It vibrates loudly when coming on; it has a knocking sound and now has a new sound which sounds like a belt or nut is a loose. I had gone to the local dealer, Cummins Appliance, to look at these products twice before purchasing them. The refrigerator made NO loud sounds when the door opened and did not prompt a compressor to come on when the door opened. I contacted the company to complain about the loud noise and that I noticed an increase in electricity usage. These loud sounds disturb my sleep at night. (My household has two working adults and no children.)

The representative told me the sounds were normal and that I should take a sleep aid. I am outraged by the callous disregard the company has for its inferior products. I cannot get a straight answer about my request to return the refrigerator product, as it was sold under deceptive practices. The dishwasher has a delayed setting on it; however, one must RUN hot water prior to using the dishwasher in order for the dishes to be reasonably cleaned. I need help. I have spent over $3,500 for products that are clearly inferior, and there seems to be no recourse.



I own a Frigidaire Gallery Side by Side fridge, dishwasher and above range microwave. I love the appliances. I am replacing the stove with a Frigidaire Gallery model when I can afford to purchase one. I've had the fridge for 4 years with out a single problem. The microwave and dishwasher are close to 1 year old and have performed above expectations. I love the sensor features the microwave has to cook with and sensor feature the dishwasher uses to clean the dishes with. Absolutely the best line of appliances ever purchased.

I purchased a Frigidaire Dishwasher Model #pld899aci the 900 series. Looks pretty but is a lemon. The control panel has burnt out twice! Frigidaire claims that it's not defaulty. I will never buy a Frigidaire again!

This was a huge inconvienence to me. Not to mention the cost to repairs and the chance of a house fire.

Since purchasing my Frigidaire in 2002, I have had 3 service calls on this model: #FRS26R4AB5. I just found out today that the compressor on this product was faulty. According to the repairman, most of the compressors for this brand had been replaced by the manufacturer--all but mine. The warranty was only good for 5 years, and I was off by 6 months. Had it gone out 6 months ago it would have been covered. I think this is so unfair being that the manufacturer knew this part was faulty. What can I do as a consumer? It is going to cost me $225.00 for installation and $172.00 for a new compressor. I can't purchase another refrigerator for $400.00.

FOR ALL READERS: PUT IN A CLAIM WITH THE FEDERAL TRADE COMMISSION ON THIS COMPANY THEY WILL START A CLASS ACTION ON THEM IF THEY SEE A PATTERN!!!! I WILL FORWARD ALL COMPLAINTS ON THIS WEBSITE TO THEM AS WELL.

On Oct. 27 we noticed our 1-year plus Frigidaire freezer was defrosting. Had to throw out a lot of ruined food and cook all the meat. Costal refrigeration came Monday, Oct. 29. The fan was not working, and he replaced the part which cost me $163.00. He said that if the refrigerator did not work after a few hours, my problem was with the sealed system and told me it should be covered under warranty. I called Frigidaire/Electrolux on Oct. 30, and they gave me a list of 4 warranty repair shops. I called Metro Factory service (on the list) and they could not come until November 5. They came 11/5 and told me I have no warranty and wanted $300 up front to cut into the sealed system. Since I did not have the warranty with me, I told him to leave and would consider buying a new refrigerator.

That night I read the warranty, and it clearly states the sealed system is covered under the 2nd-5th year, all parts and labor. I called Metro the next day; they would return to repair but wanted $128.95 up front for the service call (which should have been covered). I called back Frigidaire and spoke to Barb who set me up with another company called General Keystone for Nov. 7. It was the sealed system, that he will try to fix it, but from his experience Frigidaire was having problems with these, and he may have to deem the unit unrepairable and we should get a new one. It seemed to be fixed, but by Nov. 9 was defrosting again.

I called General Keystone, and they said the unit was unrepairable--to call Frigidaire. I did, and Brandon said it needed to be re-diagnosed; if unrepairable they'd offer 25% on a new unit. On Nov. 13 the repairman came and was told by Frigidaire to cut into the sealed system again, and then was told to order new parts for a re-build. Frigidaire is waiting for the repair dept. report and say it will take up to 72 hours to decide. I should get an answer Monday, 11/19/07.

I PUT IN A CLAIM WITH THE FEDERAL TRADE COMMISSION ON THIS COMPANY. THEY WILL START A CLASS ACTION ON THEM IF THEY SEE A PATTERN! I WILL FORWARD ALL COMPLAINTS TO THEM.

My Fridgidaire refrigerator is under warranty, it stopped cooling, so I called the 800 number. I was given three area companies to fix the problem; only ONE fixes these parts and is 40 miles away. A tech was supposed to schedule an appointment, but after a week there was still NO WORKING REFRIGERATOR OR CALL. I finally made contact; he was to come that Saturday. Over the phone on that Sat. he came to the conclusion it was the condenser and said he would call back when the part came in. Another WEEK later, no call; so I called back. The part was in, but the tech couldn't get out until almost another week later. He said he would come out the following Saturday--the day we would be leaving on vacation and couldn't give me a time. We had a FRIEND stay at the house on that Sat., and around 3:00 he repairs the condenser.

Well, that was Sept 16, 2007. It has started making the same sound 2 weeks ago and NOT cooling, so I called the 800 # again and have to go with the same A1-Repair that Frigidaire allows. Still no one came out to look at the refrigerator; they just order another condenser. Am waiting to hear from a TECH to see when I will have a refrigerator AGAIN. It is now NOV 5th, and I get the same story when I call: a tech will call you!

I purchased Frigidaire Speed Bake electric range Oct. 21, 2005 plus a one-year service contract. Oct. 21, 2007 a small element of front right burner stopped working. The service contract date ended on Sunday, so no service was available until after expiration. Estimates for repair/replacement are $250-$300. The range cost $750 including install/delivery charges. If only 2 more burners need replacing that would equal the cost of the stove. I am very disappointed in the poor quality of this product after only 2 years being used with care, only by 2 adults. I will not buy Frigidaire products again.

Economic damage is up to $300 for repair with high probability that all the other burners are of equally poor quality.

I purchased a side-by-side refrigerator last 2/2007. Noticed that it the refrigerator was not cooling and no ice was coming out from the icemaker. The representative from India stated that two parts needed to be replaced: defrost cycle and the icemaker machine. I asked for a technician to come but they said it would take 7 - 10 days before they can get someone. I do not know how to repair parts - but the thought of 7-10 days of waiting made me say that it was okay to deliver the parts to my house. Two days went, still no parts.

I called them again. He stated that the parts must have been shipped to the wrong address. He stated that the parts will be delivered after two days. The next day, I called again, just to check. It has been a week now...no parts came. Finally, went to the store where we brought the refrigerator, the manager stated that they will have someone come after 4 days.

We purchased a new home with all Frigidaire appliances from Lowe's. Within about 4 months, the dishwasher started leaking. You have to call a 1-800 number to get names of repair companies and you can only use those companies (2). Neither company could get to me in less than 7 days. After the repairman came, he didn't have the part and had to order it. He told me that the water arm goes out on these dishwashers all the time (- but he didn't have one on his truck ). 6 weeks later, he returned with the part - it was supposed to take 2 weeks to get the part and they were to contact me to put it in. Again I had to call them 6 weeks later.

Now 8 months after we moved in, my front loading washing machine would not empty. I tried all the self-help stuff they tell you to do in the instruction manuals they give you. No luck, so I called the company to get the repair companies again. Again, could not get to me in less than a week. I complained that was a long time with a washing machine full of dirty clothes and water.

We purchased a complete set of Frigidaire Gallery stainless steel appliances at Lowes. Days after the warranty expired we found substantial cracks in our microwave door. A call to Customer Service revealed that we needed to replace the plastic on the door. Apparently the over the range model is insufficient to take the heat from a range. They want us to buy parts for $150. Forget it. Our refrigerator makes noise on opening and microwave was noisy when it ran without leaking microwaves. We replaced with a $50 Kmart model and are much happier.

It was not abused, normal use, just junk. Bad quality. No customer service.

I built a new house in january of 06 moved in. All frigidare appliances were installed. The front load dryer caught on fire while doing laundry and the side by side refrigerator has been nothing but problems. Had to replace the control board 2 times and it still does not make ice properly.

My wife is scared to do laundry and we are always checking the refrigerator to make sure it is cold

My husband purchased a new Frigidaire range for Christmas. I have only had it for 2 years and already the digital display panel is falling off. It looks like it was attached with some cheap plastic. I called Electrolux which is manufacturer of the product. They told me that they would possibly pay for the parts and labor but I have to pay for the diagnosis. To have someone come out and give a diagnosis it is going to cost $89.00. Considering, I hardly ever cook and haven't used the oven much for it to be falling apart so soon shows the quality of their products.

I purchased a Frigidaire Dishwasher and had several issues with it in the first few weeks after installing it. The door would not close and after having it serviced three or four times it was replaced. Now The top rack is always coming off of the rollers. I would not buy another Frigidaire product ever. I have other Frigidaire products and have problems with each!

In December 2005 I purchased a Side by Side Refrig, a Gas Range, dishwasher, and a Microwave. Since then the refrig, stove and diswasher have all been serviced at least 2 times. How can 1 person buy 4 appliances and 3 of them need repair within a week of purchase?

I would not recommend these products.

The consequences are a single Mom with new appliances that have to be replaced and water damage to the floor and a custom made wood cabinet that the washer and dryer sits on. Holiday baked goods that had to be thrown out because the temperature was not even. Appliances that I thought I would get at least 15 years service out of and have barely gotten 4. The appliance store has washed their hands of this due to the one year warranty.

I have also talked to 5 other people who have had unsatisfactory appliances of the same brand from the same appliance store with the same one year warranty frustrations. I cannot afford to replace these appliances but in order to take care of my family I will be forced to do something. It is not right for the hard working consumers to pay hard earned money to find they have an inferior product and no recourse but to pay out more money for replacements. I work two jobs to meet the needs of my family and this put me in a financial hardship. I have also expressed my hardship to Frigidaire but doubt I will gain any satisfaction from them...they already have my money.

We have a Frigidare Oven we installed approximate 3 years ago.

We have always had problems with it keeping the right temperature. Two months ago the control touch pad went out and the repairman replaced the panel and the touch pad. This took 4 trips to get it right.

Yesterday, Thanksgiving Day, we put our turkey in the oven and set the temp at 325 degrees. 45 minutes into the cooking, the control panel showed signs of moisture in it and it started flashing F1. My wife hit cancel and then reset the oven to cook the turkey at 325 degrees. We watched for a few minutes and I noted the temp went up to over 900 degrees which is what it dones when it goes into the cleaning mode.

That's exactly what it did, it locked the doors of the ovens and went on the cleaning mode and the panel just continued to flash. At this point the panel became useless, nothing could be canceled and the oven proceeded to burn the turkey. I thus had to go to the breaker and shut the oven down.