Complain about a product or service

Frigidaire

Frigidaire, now owned by Electrolux, is one of the oldest brand names in home appliances but that doesn't necessarily mean it's one of the most reliable, as the complaints in this section attest.

• Ranges
• Washer/Dryers
• Refrigerators
• Gas Stoves
• Air Conditioners
• Freezers
• Dishwashers
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• Electrolux Vacuums

Electrolux has provided us with the email address of an escalation specialist who promises to try to solve some of the more pressing complaints.

Some unlucky souls have trouble with multiple Frigidaire appliances, like those below:

Larry of Midland, MI June 4, 2009

The delivery personnel of my frigidare refrigerator had to remove the doors to access my kitchen. After connecting the water supply for the ice dispenser and drinking fountain, there was a leak from the tubing in the refrigerator. I fixed the leak. The ice dispenser did not dispense ice and service man was called. He found fault in electrical connector. Both these defects were caused by removing door

lucille of toms river, NJ June 4, 2009

The dishwasher purchased 3/18/09 has never worked well I have had six service calls for the same problem and no one seems to know what is wrong.

I have tried many times talking to reps at frigidaire requesting a new dishwasher. Each service man is giving a different excuse. the soap dispenser does not open well and the soap cakes in there I tried using gel caps and they melt in the cup.

The dishes are not rinseing well and are sometime still dirty. I have found the pottery is being chipped on some of my dishes.

Timothy of charleston, SC June 3, 2009

This is an old problem,I bought a Frigidaire Frs26lf7ds7 from lowes,I do not have a problem with them,but after one year the storage drawers broke and the ice maker went crazy,I can handle the ice maker but the cheap plastic drawers I can't.Just went on line to order a new drawer can you belive it's 124.00 to replace,thats terrible when they use such cheap products.Oh well I'll spend my money to fix my fridge when it should have been a quality product to begin with!!

Shelia of Lumberton, TX May 14, 2009

We had our home built by Beard Builders in 2004. We picked Frigidaire appliances for our new home, which was completed Nov. 2004. I have had a problem with both the MICROWAVE AND DISHWASHER. The microwave had a little paper "card" covering a hole on the side of the MICROWAVE that kept sparking and burning. I finally slipped it out of the two little inserts to prevent a fire.

As for the DISHWASHER, during this last year I noticed we had trouble getting the dishwasher to accept our wash selection. We had to go to the breaker box and turn it off for a few seconds. This would reset the computer and would then accept our wash selection. Last night I turned on the dishwasher and went to bed. At 4:30 this morning I awoke to the strong smell of plastic burning. I checked the dishwasher and found everything plastic, even the cups on the top shelf, had melted! It was still on and VERY hot. The heating element had not turned off. I had to turn it off by the breaker. It melted the end off of the plastic "rotating, water distribution" part. I was wondering if there was a recall on these appliances that I haven't heard about?

John of Burlington, KY May 14, 2009

On January 10, 2009 we purchased a Frigidaire Freezer, Model LFFI14F5HWC -Serial WB84817319 and also purchased the additional 4 year protection plan from the Lowes store in Florence, KY. The freezer was delivered on January 12,2009. Around April 15th,2009 it started making a grinding noise and ran constantly. On Monday, April 27 we called for service and were told that they would get back to us 2 days later to set up an appointment. After calling back a few times, an appointment was set up for Thursday, April 30th. When the repair man from Central Service came, he said the freezer needed a new fan and that he had seen others of this model that had to have the fans replaced. The part was not in stock and would have to be ordered.

The freezer was making so much noise and was running constantly, so we unplugged it and were fortunate enough to be able to transfer the contents elsewhere. Since the freezer was only 3 months old, we felt like waiting for the fan was an unnecessary inconvenience - so my husband went to the Florence store and was referred to an assistant manager - S. Bates. She more or less told us it was our tough luck - that these things happen. We felt like the freezer should have been replaced since we no longer feel secure about its performance.

The Central Service Man did return on May 12th and replaced the fan so actually we were without the freezer for 11 days. The service representative that was contacted for service assured us that any loss of contents would be reimbursed, but that's not always possible since a lot of the food was frozen from the garden and is irreplaceable. In all our years of dealing with appliance services, we have never been told that we would have to wait 2 days to make an appointment. We shared our experience with one of our friends, and they had a similar experience with a refrigerator they had purchased from Sears. When they called for service, Sears brought them a new refrigerator and exchanged it the very next day - so I guess I know where we'll be going the next time we need a new appliance and will also advise our friends & family to do the same.

Traci of Lima, OH May 6, 2009

The stove burner would not turn off, even though the knob was turned to the off position. I had to turn off the breaker to cut power to the stove. I do not understand how this product could have received a UL listing or is not subject to recall. The potential for a house fire existed. I had to call a service repairman to take care of the problem. This is the second major component that has failed on this stove, and it is only five years old.

Tuesday of Starkville, MS May 6, 2009

I bought my fridge in the spring of 2005 and over the last year the front door panel around the ice/water dispenser has rusted just below the tray, paint is bubbled out and the screws to take the control panel cover off are rusted so that you can't get them out!!! I have read all the complaints and have to say I wonder now if calling the company is just even needed. SAD!!! Paid 1000.00 for the darn thing and to have this problem is ridiculous! Most companies have a lifetime rust warranty on their appliances and given my washer and dryer are NOT the same brand, MAYTAG, they have a Lifetime warranty on all their appliances for a rust issue. Says to me that they stand behind their product. Just a note, in the recent weeks I have been advised to write a formal letter of complaint, send it to both Fridgidaire and the State Attorney General's office for the state it was manufactured in and your home state for any type of result. Don't know how far that will get me but I will try it. Seems like calling isn't gonna work. I will NEVER purchase another product from this company again.

Kerry of Littlerock, CA April 18, 2009

I purchased a Frigidaire built in double oven in March of 2008. In December of 2008 the hinges needed replacement. When the oven heated up, the door would not open. In April of 2009, same problem happened again. Had the extended warranty service company come out this time and they just pounded on the hinges and were quite rude THIS OVEN IS A LEMON I paid 900 plus 100 for extended warranty...NOT HAPPY WITH THIS PRODUCT AT All

There is other complaints posted about this same problem on your internet site...we are not the only people having this problem with the same product...maybe they should refund our money...how many times will they need to come out to fix it before they replacement it with something better

Marvin of Chicago, IL April 6, 2009

purchased a refrigerator in aug 2005 and the freon leaked out. We had a repair man replace the freon and it is still not working we are very disappointed that it is only four years old and not functional

Leslie of Port Charlotte, FL April 3, 2009

My Fridgidaire Affinity front load washer and dryer have been nothing but problems! There is black mold on the bottom of the washer and I can't get it all out. Now the computer board has gone out on the washer and the dryer board says that a buttom is stuck and it only dry for a few seconds to minutes at a time before shutting off. They are only 2 years old. I can't afford to fix them or buy new ones. It looks like I shouldn't put in money into them after reading all of the problems other people have had. What a rip off!

I don't have the money to fix them or buy new ones. These should not be broken!

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