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Both Frigidaire and Kelvinator are made by the Electrolux company.
Wendy of Calgary OTHER (05/10/08)
We purcheased a Frigidaire/Electrolux self cleaning ceran top slide in range - CGES387CB1 in Oct 2003 from Sears. We also purchased the extended warranty from Sears which would expire 07-05-2009.
Two months ago, the oven stopped working altogether and the F1 error came up on the electronic panel/board and the stove kept beeping [even in the middle of the night]. Sears sent a repairman on three occassions and he replaced the electronic pane/board twice, as well as the door switch and thermostat. The oven still doesn't operate. Occasionally when there are pots on top, it can be started, but the error message and beeping occurs.
Sears informed us on May 5/08 that they have cancelled our extended warranty as the range can't be fixed. UNBELIEVABLE. Why would anyone buy a warranty when it can be cancelled if a problem occurs? Sears has offered us $700.00 as a buy out of our warranty but we must use the money to buy another range from Sears. Sears should be replacing this range and holding Frigidaire responsible for the faulty appliance.
We now have to [1] buy a new non-Frigidaire range from Sears [and we don't want to do business with Sears anymore]or [2] pay the full price of a reputable appliance from another store. Not having an oven for two months has been very inconvenient and the beeping of this moronic appliance at all times of the day and night is a hassle. I am now concerned the range might turn itself on when noone is in the house. Frigidaire should be held accountable for defective appliances that can be dangerous.
Katie of Livermore CA (05/09/08)
I contacted frigidaire on behalf of my landlord regarding the Frigidaire freezer/refrigerator Model #FRS26HR4A. This appliance in the rental I occupy. I noticed the ice was dirty and yellow when dispensed. I looked inside the ice bin and noticed the two metal blades that rotate to dispense the ice were rusted. I called frigidaire to request they replace the part as I do not believe that metal parts that rust are a practical nor responsible material to use on equipment that is exposed to water.
Furthermore, I have owned refrigerators with ice dispensers and never had an experience of the parts rusting. I expressed that I believe this is a defect in manufacturing that poses a health and safety risk to their customers and consumers. They indicated that my only recourse was to call the parts department to purchase a replacement part. The service rep specifically stated this is not a warranty issue. I stated that in addition to posing a health concern, I believe this may be a recall issue and that I was going to notify Consumer Affairs as I do not believe that purchasing a replacement part, which I suspect, is made with the same defect is a practical resolution.
Carol of Ten Mile TN (05/08/08)
Purchased Frigidaire side-by-side from Lowes. ALWAYS, ALWAYS, ALWAYS KEEP YOUR RECEIPTS! Freezer is going out - haven't had the repairman out yet, BUT, I couldn't see such happening in 2 years after first plugging it in. So, I called Lowes and explained to the Admin mgr that we had purchased tens of thousands of dollars from them over the course of building our new home and furnishing it.
He said since I had my receipt, just bring it in and they would exchange it. Also, some credit cards DOUBLE the warranty period. So, check this aspect before calling the repairman and consult with your credit card company. NOT a fan of Frigidaire after reading all these problems, but LOWES is definitely standing behind what they sell.
Dana of Decorah IA (05/05/08)
We purchased a Gallery series stackable washer dryer. After 18 months the control panel would only let one setting be used on the washer. The entire panel gave out 6 months later. A new one was replaced and Frigidair gave a discount on the part but we paid $170 in labor. 16 months later the control panel AGAIN began to malfunction - allowing only one setting to be selected. Two months later the panel has to be replaced. This time I was offered a 5% discount on a new washer ($30). After persisting, they allowed the part to be sent free, but nothing on labor... another $170.00. It took alot to convince them to replace the part for free. I had to ask for a supervisor, and still was not able to get them to pay labor.
Every two years I am paying $170 labor to keep my washer running. If I hadn't spent 1 hour on the phone each time with a supervisor, I would have had to pay several hundred dollars just for the part - TWICE. This is my LAST Frigidair appliance! In the meantime, it takes weeks for the repair to happen and I end up spending $20 a week at the laundromat.
Jeannie of New Paris OH (05/03/08)
A few years ago, we bought a Frigidare Gallery Professional Series side by side stainless steel refridgerator/freezer. What a beauty! Looks are deceiving. Nothing but trouble.
A few months after we had it, the shelves started falling, due to the plastic tracks breaking. After several calls, a woman told me that they were not designed to hold 50 pounds of potatoes. Anyone that cooks knows that you don't refridgerate potatoes...she was being nasty. Customer relations is not her high point. We ended up replacing several sets of tracks, on the refridgeratore side.
Same thing has happened on the freezer side. Today, the door shelves started falling out. I will never have another Fridgidare product in my house. Pretty pieces of junk. Oh, the ice maker only worked for 8 months. Like I said...pretty pieces of junk.
Judy of Winter Park FL (04/23/08)
I can't get the marks off the right front large burner of my new glass top stove. I e-mailed, called and all I got was a form letter telling me to clean it. Believe me it is clean. It is very embarressing!
Christina of Chatham MI (04/15/08)
I bought a washer last year with our taxes and it broke this year. It was working fine then the spin cycle just up and quit. I checked to see if the load was unbalanced then checked with no cloths in it at and it did the same. It turns out I have to pay for the service tech to come tell me what is wrong then they may help me.
I have done lots of research on this washer and tend to have found that this seems to be quite common that around 15 months this particalar piece of the washer malfunctions. It is a 49 dollar part and 95 dollars in labor plus the cost of the initial assesment just to tell you this is wrong with it. Hense long process with no washer spend 850 and then keep paying to keep it running plus the monthly bill you incure running it. This I believe is why they only give you one year warranty because just a little over one year later it will break anyways and you will have to pay them more for the same machine you already paid for.
I have a husband who has limited clothing for his job as an auto body tech. 10 pairs of jeans. The rest of his cloths are of regular wear. I also have 4 young children that go to school daily and need clean cloths. With no washer in my home and a broken van (of course due to electronics also) I can not get to a laundry mat, I live 20 miles outside of town. 15 in gas to get to a laundry mat. 10 dollar in wash 10-15 in drying then time away from home not getting other housework done in between loads later dinner because spent so much time outside the home doing laundry 20 miles away in my home that is catostrophic.
I can not live without my washer and dryer. My house does not function. No clean towels no clean cloths no clean sheets nothing gets accomplished. Physical damage is the wear and tear on my body for having to sit in the most uncomfortable chairs at the laundromat waiting.. economically well we become dirty and unclean and stinky.. That is real welcome around here.. Fridgedair should automatically give a longer warranty since this problem is so common. Or resolve the problem with a permanant solution.
Yvette of Plainfield IL (04/14/08)
We purchased a Frigidaire side-by-side stainless steel fridge from Lowes back in 6/06 and last week, I push my glass on the paddle to dispense the water and that plastic piece of junk cracked off and remains hanging by some sensor cords. I call the company and low and behold since the warranty is up, they would only give me the phone numbers of repair men in our area and if I'd like to order the replacement part, they would offer me a discount. I have owned fridges all my life and have never had this happen!!!! I will never buy another one of their products again!!!
Sonya of Washington MO (04/04/08)
I purchased a stainless steel Frigidaire dishwasher in February 2008. Had it installed in March 24, 2008. Four days later, on March 28th, I tried to wash a small load of dishes in the dishwasher and noticed that even though the dishwasher was still running (through the initial wash cycle), there was water being splashed on the wall and floor! I immediately turned off the dishwasher and tried it again. While watching closely, when the washer arm began to spray the water, the door popped open about an inch, continued to run and began to spray water on my wall again. I called on Saturday and a tech arrived on Monday. He said the latch assembly didn't work and would need to order a new part (which would take 7-8 days). After 9 days, I called and was told that it had not come in. On the 10th day, was contacted that it was in and the tech is supposed to come out tomorrow to fix it. He said it should only take about five minutes to fix, so I'm hopeful this takes care of things. I'll be honest, however. After reading all these horror stories, I'm very leary that this might not hold and, worst of all, have a Frigidaire range that is only a few months old that I'm worried will fail me, also. So far, so good. But I'll NEVER try to use my self-cleaning feature on the range after hearing about the glass shattering spontaneously, and will also never leave my stove on unattended (even though a feature will allow delayed cooking). I will never buy from Frigidaire again and am sorry for the losses experienced by others on this site!
I had to leave work and stay at my home while the initial diagnosis was made, plus time spent to search for a repair store and for numerous phone calls to them (Mr. Appliance). My dishwasher has not run for two weeks (as of tomorrow), and was only 4 days old when it stopped working. I will need to leave work again tomorrow to be here when the repairman arrives again. I'm just hoping this will fix the problem. It was a $600 dishwasher!
Connie of London OH (04/03/08)
In Feb. '06, I purchased a frontloader washer and matching dryer. How exciting, right? No, a total nightmare. Oh how, I miss my Kenmore topload washer and my dryer with the pull down door.
Washer: Since I purchased this washer, I have had streaks of dirty gray lines on my clothing, especially the whites or even more, anything light colored. I just washed a load of whites, and I have nice gray lines all over this load of laundry. So I decided to look on the Internet to see if anyone other than myself is experiencing the same problem. I see that I am not the only one who is frustruated. I too am terrified to wash my clothes.
Dryer: Just shy of a year old (Feb '07), the dryer was overheating so I called Frigidaire. A repairman came and replaced the heating element. Again, I am having problems with the dryer. I am now drying my clothes on permanent press medium heat. Clothes are wrinkled, no matter how small, medium, or large of a dryer load. For bulky items, such as rugs, towels, jeans, these items do not dry within the 40-50 mintues on the hight heat, or if by chance they do dry, again everything is a wrinkled mess. My lint filter is always clean.
Since the washer/dryer are stackable, upon the spin cycle of the washer, the set rocked so bad that we had to unstack the set. Next we purchased the pedestals for the washer and dryer. The washer never runs quietly. It is pathetically loud, especially on Quick cycle spin. When I placed a call to Frigidaire, I was informed that this type of set-up is better if set-up on a hard surface such as concrete. Then why wouldn't Frigidaire disclose that information somewhere on the FRONT of the washer and dryer. Upon being placed on the floor, stacked on the pedestals, sometimes the water is cycled out, sometimes not.
I call these appliances a lemon. Based upon my problem with these appliances, just a little over two years old, I would never recommend anyone to purchase these products. My Sears washer/dryer were 10 years old and I never had these problems. Too bad, I just wore that set out.
Dryer, replaced heating element. I am calling Frigidaire tomorrow to complain about the problems with the gray lines and the dryer not working properly. I am still under warrantly for these items. I will f/up if the repairs fix the problem.
Kay of Riverside CA (04/03/08)
The grates on my brand new range began leaving rust on the cooktop.
Frigidaire knows this is a problem. They lie about the cause on their website and say it is due to the manufacturing process. I have contacted three separate facilities that work with cast iron and have written proof that it is possible to completely coat the grates to prevent rusting.
I have looked at other brands of ranges and found others have grates that are completely coated and smooth on the top and bottoms. That just seems to prove that Frigidaire chooses to not spend the money to provide a reliable product.
I called the service department of Frigidaire and asked for a solution from them. The woman I spoke with researched it and said this is their only solution: coat the grates in cooking oil and bake them at 450 for 30 minutes EVERY time I wash them. She sent me four more of the defective grates.
Electrolux in Sweden is the parent company of Frigidaire. I have tried multiple times to get them to provide me with the name of their President or CEO. I have, in writing, their refusal to do so. I have also tried to get the name of a head person in their main Frigidaire office in Georgia. They would not respond.
I have a quote that it will be a minimum of $200 to completely coat my grates in porcelain. It will cost me $260 to buy grates that are completely coated. It only cost me $607.25 for the entire brand new range!
Robert of Marmaduke AR (03/11/08)
On the 13th month of service for the Frigidaire side by side frig. FRS6LRSEM7, the compressor went out. This was bought at Lowe's after Thanksgiving. The warranty was for twelve months only. I should have called earlier when it was making odd noises, but the manual stated that this was normal operations. Now I have spent $600.00 on a new compressor with no support from the manufacturer. This is my last purchase of their products.
Lost of food due to failure: $90. Time spent on phone calls: 3 hours. Service calls:$120.00.
Rachel of Lake Worth TX (03/11/08)
On 12/31/07 I purchased a new Frigidaire Refrigerator. On 01/07/08 it stopped cooling, and we lost all of our groceries. Conn's service guy came out and replaced the filter drier and put freon in it. It was working until 02/18/08, when it stopped cooling again. They came out and did the same thing. At this point I was upset because I lost food again. On 03/04/08 it stopped cooling again. Conn's told me they wouldn't take it back or replace it, that it was up to Frigidaire.
I contacted Frigidaire, and they sent there service tech out who diagnosed it needing a new Compressor, Evaporator, and heat Exchange--and that it would be 10-15 days to get those parts. He would have to drill through the cabinet. I contacted Frigidaire back, and told me all they needed was a written request from Conn's to replace it. Conn's sent another repairmen out on 03/06, and he told me he was instructed by his boss and Frigidaire to keep filling our unit up with freon. It has a major leak and only held for a day. I asked if they were going to come out every other day, and he said no. I have called several times a day since 03/06, and no one will help me. We have small children, and we have been forced to eat out every night and has been extremely costly for us. It is 03/12/08 today and still no word or refrigerator.
I have lost time from work waiting on repairmen, I have lost over $720.00 in groceries, and have spent a lot of money eating out. We have a family of 5.
Shannon of Glendora CA (03/09/08)
Frigidaire stainless steel side-by-side refrigerator has had multiple problems since purchased in October, 2003. Almost immediately we noticed a clucking noise when the refrigerator door was opened. Once authorized repairman told me it was because I had too much weight in the door, despite the fact that the door is designed to hold 2 gallons of milk, other bottles and jars (he suggested I store bread in it!). The ice maker in the freezer jams constantly, making so that it does not switch automatically from cubed to crushed ice (often gets stuck making crushed ice). In March 2007, the compressor went out. Fortunately, mine was the early model with the 5-year warranty on the compressor. That was on 03.07.2007. On 03.06.2007, I noticed things in my freezer seemed to be thawing, but thought one of the children had left it partially open. By the next day, it was obvious there was a problem - exactly one year to the day that the compressor was replaced. I doubt if they'll cover the compressor on this piece of junk!
I have spent well over $300 in labor costs to have this hunk of junk diagnosed and/or repaired, and am sure it is going to cost me again for the new compressor this time, possibly in the $500 range, since I'm guessing it is no longer covered by the warranty. That doesn't even count the food I've had to throw away, probably another $100-$200 dollars wasted.
Darlene of Toronto OTHER (03/01/08)
I purchased a Frigidaire Gallery Convection wall oven in October 2005. It is my overflow oven so keep in mind I don't use it very often. After the first few times, I noticed a burning metal smell. I just thought it was new and that it would eventually go away. Christmas came and so did Easter. I then had to put it to the test. It was time to use the self clean. After 20 minutes, I noticed a cracking sound as though the glass was going to explode and the color of the glass turned white. I quickly cancelled the clean and contacted the distributor. Fortunately, it was only 6 months old and under warranty. Much to my skepticism, I replaced it with another of the same model. Since then, I've used it maybe a dozen times and every time I've used it there has been that burning smell which seems to be getting worse. Yesterday, I preheated the oven and decided to shovel some snow, when I came back in the entire house was filled with smoke! Buyers please be aware of Frigidaire Gallery Wall oven model #CGEB30S9DB4!
The smoke odor was so bad, I had to call my insurance company in to remove the smell. The smoke removal company tells me that it is going to be a 4 day process (this means I have to take time off of work). My kids and I suffered from smoke inhalation and felt ill for 2 days. There was a possibility of my house burning down had a flame sparked.
Marilyn of Charlotte NC (02/28/08)
I have an electric stove model#FEFL89CCA SER#VF34537362 that has had to be repaired twice over the past 5 years. My oven does not heat. When purchased from Lowe's was told all should work well for at least 10 years have had to have elements, and control panel replaced.
Josh of Cheektowaga NY (02/21/08)
Yesterday my brother/roommate was cooking on my Frigidaire Gallery Series stove, and he made a big mess with some vegetable oil. Today after he was done cooking something in the oven, he forgot to turn off the oven for about 20-30 minutes I turned it off, and I noticed a smell. About 15 minutes later the smell had gotten worse, and I asked him to come check it out because I could not figure out where the smell was coming from. After a few minutes of playing we find that the smell he noticed was the stove smoking. We took off the top of the stove, and there was some kind of insulation wrapped around the outside shell of the stove which was right under the ranges. What we think had happened was some of the oil spilled onto the insulation, and this plus the heat of the stove made the insulation begin to smolder.
Stunk up the house, and I am sure my brother and I breathed in some crazy chemicals Thankfully we had not gone to bed, and we managed to avoid any real damage.
Jim of Visalia CA (02/20/08)
I purchased a new Frigidaire side-by-side refrigerator, model # GLRS267ZAW4, 5 1/2 years ago (replacing a Hotpoint fridge that was 18 years old, no problems ever with that one.) We began to see higher energy bills this month for no apparent reason, then the unit started to make a buzzing noise. As I am handy enough to fix most things, I set about checking the problem. Long story short: the compressor was locking up and failing. I called the customer service hot-line to be told that essentially: tough luck, have a nice day.
The factory warranty expired 6 months ago; amazing how they have figured out that the compressors on these things will just outlast the warranty. I spent $1500.00 on this unit because it was supposed to be considered one of the best. Seems that I was only renting after all. I'm very angry at the lack of craftsmanship displayed by this company. Doesn't anyone make a decent fridge anymore at a decent price? I'll never buy a Frigidaire again, but I am also wary of the other brands as they seem to be just as bad if not worse!
Lots of food, time and energy lost.
Krystie of Cocoa FL (02/18/08)
I have a frigidaire flat top stove MD#FEF376AQG S#VF24529703, it has been nothing but a hassle since it was bought in 2004. The first time I used the self cleaning oven everything was fine, the next time I tried to use it, it would not work and caused a error sign on the computer screen and the whole stove would not work. We had to unplug the stove in order for it to reset itself. I didn't think that it was necessary to pay a couple hundred dollars to get this fixed and have been cleaning my stove myself since.
The next problem occurred just a few months ago. My stove no longer was heating so I went a bought a new element, that was not the problem. When changing out the element I noticed the the wires were completely melted and there was back smoke marks up the back of the stove. This could have burnt down my house. This was repaired out of pocket. Now the same thing happened again. I went to clean the oven and the bottom element was moved (just slightly) and a loud popping noise with bright white flames shot out of the holes where the wires connect to the element. Now I have no stove and will not put any more money into repairs. I will never buy another Frigidaire product again. I have not yet contacted Frigidaire about this issue, but I am sure they will make me pay for it because it is 4 yrs old.
Liz of Scotch Plains NJ (02/15/08)
I purchased a Frigidaire Range, Microwave and Refrigerator in April 2007. Since then I have been had repair service for them six times. A week after the refrigerator came, I called and wrote to Frigidaire about the noise and constant running of the refrigerator. Repair service came and replaced the fan motor. I am a senior and a recent widow and being awakened at 3:00 AM by the clicking noise three rooms away from the kitchen is adding to the stress of my life. Repair service was here again. Claims Frigidaire knows about the problem and he has to test some tubes. Noise still there and the unit runs even longer making high pitched humming noise. The problem seems to be universal with Frigidaire and it would lead me to believe a CLASS ACTION filed with the FTC is the only way any consumer is going to get Frigidaire to address or correct the defects in its products. Right now I am not even dealing with the other units. They replaced the oven & microwave door and the range burners.
My electric bill has been unusually high. Being awakened around 3:00 AM leaves me stressed and tired throughout the day. This affects my health and well being.
Bridget of Miami FL (02/13/08)
I bought a washer and dryer on 11/24/06, Frigidaire Gallery Series. After a year I noticed mold on the door of the washer and the rubber seal inside the drum. I bleached it, cleaned it, scrapped it only to find more mold in the creases and folds inside and in parts where I couldn't clean so well. The mold was BLACK, Slimy, and in little holes that I have to try to clean with an old toothbrush. I don't know what to do, my kids suffer from allergies and one of the triggers is mold. I can't get the smell of mold out of some of the clothes or the washer. There are areas I can't clean to make sure all of the mold is gone. The company did not offer any solutions I didn't already try.
My kids suffer from mold allergies. The part costs $113.00 dollars and I don't even know how much it will cost to have someone replace it. Maytag had a recall in Canada two years ago for the same problem and replaced all the parts for free. I think Frigidaire should also be responsible for replacing this part and making the replacement less prone to hidden mold. I had no idea that the crease was so deep. I threw out two towels of mold and I have no choice but to continue using a moldy washer. The cost of the washer and dryer are $1300.00 and because I didn't find it sooner it's not covered under warranty.
Lou of Sandy Hook KY (02/11/08)
I bought a washer and dryer last year. My warranty expired on 12/12/2007. My washer broke, and I filed a complaint for repair on November 10, 2007. They gave me numbers for repairmen in surrounding areas to contact to come out and do the repair. None of those would come out and repair in this area. So I contacted the appliance store (Conleys Electric) where I bought the washer, and he said to give a couple of days and he would find me a repair place. One and a half weeks later he put me in contact with Tri-County Appliance. They sent a repairman out to do an assessment of the repairs needed. He ordered the parts which were to have been delivered in 72 hours. Two and a half weeks later the parts arrived. One week later the repairman arrived and repaired the washer with the new parts. Repairman stated that this washer had a factory defect and his repair would not hold. One hour after he left the same part broke again.
I contacted Frigidaire and told them that the repair did not hold; they said they had to wait on the paperwork to come in from the repairman at Tri-county Appliance. They did not receive the paperwork until after my warranty had already expired. Having said that, Frigidaire says there is nothing they can do now except to offer me a 70% rebate on the purchase of a new washer. Why am I being penalized because the paperwork did not get turned in on time? It was not my responsibility but rather the repairman's. Keep in mind that my washer initially broke BEFORE my warranty expired.
I have been without a washer for 3 months now. I have had to go to the laundromat and do my laundry which has added an extra expense on my budget. Also now Frigidaire says I have to first buy a new washer, then send in my receipt, and then they will issue me a 70% rebate. I am on a fixed income and am unable to do this.
Christine of Lnd O Lakes FL (02/11/08)
Frigidaire refrigerator was purchased with new home in 2004. Rust and bubbling are around Ice and water dispenser. The whole unit is sealed.They do not cover rust! A new door is over $300.00! A service man won't even come out. They say it can't be repaired, just replaced. This has to be a manufacturer's problem. I am a senior widow and can't afford a new door for a new fridge!
Betty of Owings Mills MD (02/11/08)
I purchase Frigidaire Professional Series, Stainless Steal- Refrigerator, 5-burner gas range and dishwasher which were delivered to my home on or about November 28, 2007. The refrigerator is excessively loud. The compressor trips on each and every time the refrigerator door is opened, even though it is set at the manufacturer's recommended setting. It vibrates loudly when coming on; it has a knocking sound and now has a new sound which sounds like a belt or nut is a loose. I had gone to the local dealer, Cummins Appliance, to look at these products twice before purchasing them. The refrigerator made NO loud sounds when the door opened and did not prompt a compressor to come on when the door opened. I contacted the company to complain about the loud noise and that I noticed an increase in electricity usage. These loud sounds disturb my sleep at night. (My household has two working adults and no children.)
The representative told me the sounds were normal and that I should take a sleep aid. I am outraged by the callous disregard the company has for its inferior products. I cannot get a straight answer about my request to return the refrigerator product, as it was sold under deceptive practices. The dishwasher has a delayed setting on it; however, one must RUN hot water prior to using the dishwasher in order for the dishes to be reasonably cleaned. I need help. I have spent over $3,500 for products that are clearly inferior, and there seems to be no recourse.
Ken of Augusta GA (02/11/08)
I own a Frigidaire Gallery Side by Side fridge, dishwasher and above range microwave. I love the appliances. I am replacing the stove with a Frigidaire Gallery model when I can afford to purchase one. I've had the fridge for 4 years with out a single problem. The microwave and dishwasher are close to 1 year old and have performed above expectations. I love the sensor features the microwave has to cook with and sensor feature the dishwasher uses to clean the dishes with. Absolutely the best line of appliances ever purchased.
Ed of Freeland PA (02/10/08)
Frigidaire FRT21L5DMG refrigerator--What a piece of junk. We decided after 30 years to buy a new fridge and range--I should have done more research, but I figured --Frigidaire--Good product, right ? Doors were misaligned due to excessive torqueing of hinge screws. Actually cocked the hinge so it had to be shimmed. I also have a sound like a woodpecker between the cabinet and foam insulation. Service guys said they all do that since changeover to foam. The manual lists nine different sounds you may hear during operation - This isn't one of them. Why don't they list all these so-called normal noises on the fridge info before you buy it? My old one was quieter ! Also, the door on the range gets condensation between the glass (not supposed to happen, right,?), yet I have yet to receive an explanation from customer service what the problem may be. I wish I could get a refund for both and shop for a different brand, but they'll just keep stringing people along with no results service calls, etc. These were not inexpensive appliances, so I would expect a better product.
Will of West Richland WA (02/09/08)
I bought a side by side in 2003. The unit is failing with intermittent fault in freezer. I can't get repair service to respond, saying it is intermittent, and they can't fix it untll it's broken all the way.
Frozen food thaws unexpectedly. The unit amounts to expensive trash. I'm very unhappy about it.
Kristie of Chester NY (02/08/08)
I have a Fridgidaire ceramic cooktop stove with the speed cook fan built in. This stove has a vent that lets steam out when cooking at high temps and leaves a bad stain on the front of the stove. It started to eat the paint away; the color of the stove is cream, so it is very noticeable. I spoke with Fridgidaire, and they told me to purchase some paint for the stove. There is nothing they or I can do to prevent this from happening. I am very unhappy with this oven.
The oven has paint chipped away in the front and is very noticeable.
Audrey of St Albert OTHER (02/03/08)
We bought a home, and the appliances were included; we were happy that the brand new washer/dryer front loading models were left as well. Within a short length of time I noticed that there were dark gray lines across some of my good suit jackets and skirts, and thought I might have messed up and washed something with that load, that maybe had gum or similar in it. I felt sick. I noticed it happened again, and again. When I moved the rubber seal, I could see that actually it was deteriorating and therefore when rubbed against clothing THAT was what was leaving the line! I just checked this web page to see if anyone else had this problem. I have not called anyone as yet, and so was wondering what way I should go about having this looked at.
I have numerous items of clothing with this awful gray streak on them. I am not sure what can take it out. I am nervous to even wash my clothes now.
Barbara of South Bend IN (01/12/08)
I have a 2-year-old Frigidaire small refrigerator and have not been able to remove the deli drawer from the top glass shelf for cleaning. Owner's manual does not indicate whether this drawer is any different in this way from the 2 crisper drawers below, so I called Electrolux 800# to ask what I thought was a simple question: Is the Deli Drawer designed to pull out for cleaning? This number tree-routed me to another 800#. The person here referred me back to my local authorized service dealer. I called one of the 3 local companies they gave. Each one said they didn't know and would have to make a $75-100 service call to come out to see if they could tell me if the drawer was intended to be removed.
I e-mailed Electrolux customer service that I didn't want to pay a local repair firm $75 to come out and tell me - maybe - that the drawer is or is not meant to be detached from the shelf for cleaning. Their reply was Thank you for contacting Electrolux Major Appliances.Your appliance is out of warranty. Do you have an extended warranty? If not you will have to pay for the service call. The 75.00 dollars (sic). Never have I experienced such customer dis-service. I will never buy a Frigidaire product again. Thanks for the listening ear - it's more than I got from Electrolux. What a simple request - and such a complicated and callous non-response!
No damage so far. But the risk to the main glass shelf to which the drawer seems permanently attached, is high since it appears there is no alternative for cleaning other than to remove the entire assembly - drawer, shelf and all - every time the drawer needs cleaning.
Sharon of Las Vegas NV (01/11/08)
I purchased a Frigidaire Dishwasher Model #pld899aci the 900 series. Looks pretty but is a lemon. The control panel has burnt out twice! Frigidaire claims that it's not defaulty. I will never buy a Frigidaire again!
This was a huge inconvienence to me. Not to mention the cost to repairs and the chance of a house fire.
Cindy of La Jara, CO (01/09/08)
My Frigidaire Gallery oven range was half way through the cleaning cycle when the middle layer of glass on the oven door exploded. It shattered into tiny pieces and dropped out all over the floor.
I have emailed the company and have received a reply to contact an authorized servicer. I do not need a servicer to tell me my door exploded. The company needs to replace the door at minimum, if not the entire range.
Wanda of Polkton NC (01/07/08)
Since purchasing my Frigidaire in 2002, I have had 3 service calls on this model: #FRS26R4AB5. I just found out today that the compressor on this product was faulty. According to the repairman, most of the compressors for this brand had been replaced by the manufacturer--all but mine. The warranty was only good for 5 years, and I was off by 6 months. Had it gone out 6 months ago it would have been covered. I think this is so unfair being that the manufacturer knew this part was faulty. What can I do as a consumer? It is going to cost me $225.00 for installation and $172.00 for a new compressor. I can't purchase another refrigerator for $400.00.
Nihal of Chowchilla CA (01/05/08)
I bought a side by side freezer/ refrigerator in 2004 and that was the biggest mistake. I have to keep the temperature on both sides to almost zero (9 being the coldest). My fresh food freezes. If I put it on 1 or more it won't stop running. The ice maker does not work. The door is rusting due to the dispencer. It is super loud. What else can I say. I am not satisfied at all. I have a warranty on it but I don't now if that will do.
Due to it running so long my electric bill went up. Frozen food that wasn't supposed to freeze went to the garbage. Frozen milk. Over $150.
Lynne of Trumbull CT (01/04/08)
I purchase a wall oven Frigidaire model FGB24T3, and the oven is horrible. When it was installed I noticed that the interior space was much smaller than the old oven and when you turn on the broiler the gas turns off intermittenly. So if you need to broil something it doesn't work well and also the timer chime does not work. I called for sevice immedialy and the 2 gentlemen that came said that the broiler was normal and they would check with the manufacturer to check on the timer. They never got an answer. The oven also emits moisture to the control panel and has left moisture stains. When I do use the oven the control panel gets very hot to the point that if I have to adjust the tempurature, I have to use a potholder due to the fact they are way too hot. Thank goodness I have a great convection toaster oven to use on a daily basis because I know the control panel is going to melt if I use this oven regularly.
This oven is a fire hassard and I am concerned it may burn down my house at some point.
Toni of Bonanza AR (01/04/08)
I purchased a new frigidaire side by side refrigerator the day after Thanksgiving 2006, for my new house. I had it delivered and stored in my garage until we moved into the new house in march of 2007. It was plugged in less than 6 months when it went out the first time. It took a whole week of ugly phone calls each day to finally get the authorized repairman to show up. When he finally got there at 4:59 on a friday afternoon it took less than 5 minutes to fix. He told us that that particular model was manufactured in Mexico and they where having issues with one of the tubes being shoved too far into the filter. Round 2 begins today. My freezer portion went out last night. I keep you updated as to how it gets fixed this time. By the way I am one month out of warranty. I did not buy the extended warranty because I figured what are the chances of this happening to me twice?
I have lost 2 freezers full of food. $500. I lost time from work to wait for the repair man that was supposed to be there between 1 and 4. $100. Not to mention the 5 hours I spent on the phone just trying to get someone to come and look at this wonderful appliance.
Judith of Atlantic Bch FL (01/01/08)
I bought an extended warranty for a Frigidaire side by side in late 2002 (Model FRS26R4AB5). So many problems--rust around water dispenser: Too bad, this is a cosmetic problem not one effecting the function of the refrigerator. That was 2 years ago. Finally when the dispenser stopped working and couldn't be repaired because rusty screws broke off, Frigidaire agreed to get me a new freezer door. Repairman installs new door, but tells me correct new screws didn't accompany it so that the final repair wouldn't be complete until they arrived. WHAT THE REPAIRMAN FAILED TO SAY WAS: the new door also had a faulty gasket. The gasket is punched down in 2 places on this new door. I called frequently while awaiting ANOTHER new door to express worries--the interior of my freezer was covered in frost, it seemed to run all the time. I told them I had to jam dishcloths in the gasket to keep the cold air from blowing out. On one of my 4 phone calls, I told them I was worried the mechanical integrity of the freezer had been compromised because it ran all the time. While very polite to me--except for one young woman who dismissively said: All the frost you are seeing won't affect your refrigerator.
Today is New Year's Day, and I woke up to a huge mess. Water all over the floor (I THINK from the ice cubes melting in that big receptacle), dripping down the dispenser onto the floor, AND a freezer of defrosting food. Now I've lost a freezer full of food, which seems to first have started melting in the partitions of the door itself--since everything on the door is completely thawed out. Some sort of cycle is taking place since some of the interior items are starting to re-freeze, but I'm worried about food that has partially defrosted and then refrozen.
Loss of frozen food, around $500.
Jen of East Aurora NY (01/01/08)
I have a 4-year-old stainless side by side fridge that has had 3 compressors put in it in the last year. Each time I had to wait weeks for the parts and had spoiled food, time lost on the phone to Electrolux, and time waiting for the repair man. Finally the repairman sent Electrolux a diagnosis that the unit is not repairable. I have been using the fridge for over a month with no freezer. They say they are going to reimburse me, but I have yet to get the letter they sent out 10 days ago. No dealer nearby wants to pick up the unit and deliver a new one, so they say they will send me a check. We shall see, but I will never buy a Frigidaire again. It's been a year of headaches. I lost food 3 separate times.
Sherry of San Diego CA (12/31/07)
I purchased a stackable washer/dryer in 2000, and the dryer caught my clothes and condo on fire. This was not a lint fire. The heating element caught the clothes in the barrel on fire, and the door burst open in flames.
Condo was water/fire damaged. I was hospitalized.
Carla of Azle TX (12/28/07)
I purchased a Fridgedaire dishwasher in November 2006. On October 2007 it caught fire and burned my house down along with my dog. It was not running a wash at the time. I have been told that it was the control panel that caught fire. I lost my home, my possessions, and my pet of 13 years.
I have lost everything. I had insurance that covered most of the loss, but I have since had to move. I cannot return to my home of 20 years.
Barbara of Puyallup WA (12/20/07)
I have a Frigidaire Refrigerator/Freezer Model #FRS6R5ESBB. It was bought 5/17/07. It stopped working on 12/08/07. An authorized repair service was called. It was diagnosed as having several repairs needed. I call Frigidaire everyday to complain about the situation and they refused to replace the unit, even though the parts may take 4-6 weeks to arrive. Everytime I call, they act like it's the first time I've called them. I've escalated it to the Manager (Crystal) and they are still refusing to replace the unit and NOTHING HAPPENS despite all their promises. They never call me back. I've spent up to 1.5 hours on a single phone call trying to resolve this.
I want my unit replaced immediately. I also want them to fully reimburse me for the used refrigerator I had to purchase ($172.00). I am also out $250.00 in spoiled food when the refrigerator went out on 12/08/07.
Rochelle of Des Moines IA (12/18/07)
My husband and I purshased this new side-by-side stainless steel refrigerator for our new home Nov. 1st of 2007. Wed, Dec. 12th, I woke up to find water covering my kitchen floor. My husband contacted the number on the fridge and was told they could send the part (the timer) out to him and he could fix it. Finally they gave him the number of a repair place here in town. The guy came the next day and informed me that we needed a new compresor. He also said he doubted that the part would be in until mid next week. The company was supposed to call and confirm order of the part, but as of Tues. Dec 18th, I have yet to hear back from the company. I am definitely going to file a complaint wiht the FEDERAL TRADE COMMISSION. I also have a Frigidaire microwave that CAME broken.
$1200 for a broken fridge, $200 lost food and $25 a day to feed my family!
Marc of Spring Hill TN (12/11/07)
Frigidaire refrigerators are junk. I bought one from Lowe's in September 2005 for $1200. Since then, I've had the compressor replaced once and the thermostat module replaced 3 times, and it has stopped cooling AGAIN. Their customer service is worthless. The robo-rep offered me a 20% discount on another Frigidaire. I balked. Then she offered me a 50% discount. I balked again. I don't want another Frigidaire piece of junk. There is a reason they have such lame warranties. I'll see them in small claims first--and I'm adding the cost of spoiled food to the settlement this time. These crooks shouldn't be in business.
$1200 for a refrigerator that won't work and about $300 in spoiled food.
Vivian of Brooklyn NY (12/10/07)
We bought a Frigidaire fridge from Lowe's 05/07; it quit working last week. We called the phone number on the user manual and got a lady who told us that we need a garage fridge heater kit. This is unbelievable! They should get law suit for this. If I knew this, I will not have bought this refrigerator at all.
The kit I found online is around $28. And who knows how much electricity I will have to pay for it.
Tina of Stroudsburg PA (12/10/07)
On 11-09-07 our Frigidaire washer would not go into high spin. Called on 11/12/07; they said my drain was clogged--to check drain and drain tub. Called back at 12:00 pm and was told to Call A Home-tech Service Company. Called on 11/12/07, and they came out to look at it on 11/15/07. They ordered the parts. On 11/27/07 they were to come out to repair; they never showed up. Came on 12/01/07, and the repair guy said the part was bad--had to order same part, but a new one. On 12/10/07 still had not heard from A Home-tech Service Company. The Washer is only 2 years old. I will never buy another Frigidaire product.
Service Call was $89.50 for them to come and look at it and three trips to laundromat at 40.00 each, totals $209.50 and one day's pay at $92.00 = $301.50.
Denise of Carrollton OH (12/04/07)
Bought in 2001 a Frigidaire side-by-side w/ice and water in door. Haven't had ice since the summer of 2006. I also have a Frigidaire Electric Range now having problems w/control panel. I always thought stoves and such were supposed to last at least 10 years without having to fix major parts. I am 43-years-old and have used, but not abused stove.
The repairman's charge is $60.00 and cost of part is $100.00-$170.00.
Sandra of Aurora OR (12/03/07)
I was baking my fruit cake 12-2-07 in my Frigidaire Electric Range (ES200/300 Controls, Self Cleaning Oven with Ceramic Cooktop Model Number FEF363BXAWB) and had the oven on 275 degrees. I went outside and then when I came back in I smelled a hot burnt smell. I immediately went to the kitchen and checked the oven. The timer had 4 min. left on it. I opened the door, a blast of heat came out, and the fruit cakes were burned. I hit the button to turn off the oven, and it did not go off. I went immediately to the breaker box and tripped the oven switch. I could feel the heat as I opened the oven so after turning it off and emptying it, I put in an oven thermometer and it was 450 degrees. I called the 800 944-9044 and then 706 866-4110 and spoke to Roxy. She gave me a number to have it fixed, and I said I was concerned about the fact if I had not come in at the time I did, I may have had a fire in my house.
Tracy of Rock Island TN (12/03/07)
I bought a Fridgedaire refrigerator from Lowe's and had to get it serviced within six months. All the freon leaked out of. Only three months later I had to get it serviced again; the same thing happened. The service man told me he needed to order a part for it and could not find a serial number or model number on the fridge. I have called several times and talked to several people at Fridgedaire, and no one seems to know who I spoke with the time before; and no one seems to be getting the faxes of the receipt slip I sent them.
Ellen of North Patchogue NY (11/14/07)
FOR ALL READERS: PUT IN A CLAIM WITH THE FEDERAL TRADE COMMISSION ON THIS COMPANY THEY WILL START A CLASS ACTION ON THEM IF THEY SEE A PATTERN!!!! I WILL FORWARD ALL COMPLAINTS ON THIS WEBSITE TO THEM AS WELL.
On Oct. 27 we noticed our 1-year plus Frigidaire freezer was defrosting. Had to throw out a lot of ruined food and cook all the meat. Costal refrigeration came Monday, Oct. 29. The fan was not working, and he replaced the part which cost me $163.00. He said that if the refrigerator did not work after a few hours, my problem was with the sealed system and told me it should be covered under warranty. I called Frigidaire/Electrolux on Oct. 30, and they gave me a list of 4 warranty repair shops. I called Metro Factory service (on the list) and they could not come until November 5. They came 11/5 and told me I have no warranty and wanted $300 up front to cut into the sealed system. Since I did not have the warranty with me, I told him to leave and would consider buying a new refrigerator.
That night I read the warranty, and it clearly states the sealed system is covered under the 2nd-5th year, all parts and labor. I called Metro the next day; they would return to repair but wanted $128.95 up front for the service call (which should have been covered). I called back Frigidaire and spoke to Barb who set me up with another company called General Keystone for Nov. 7. It was the sealed system, that he will try to fix it, but from his experience Frigidaire was having problems with these, and he may have to deem the unit unrepairable and we should get a new one. It seemed to be fixed, but by Nov. 9 was defrosting again.
I called General Keystone, and they said the unit was unrepairable--to call Frigidaire. I did, and Brandon said it needed to be re-diagnosed; if unrepairable they'd offer 25% on a new unit. On Nov. 13 the repairman came and was told by Frigidaire to cut into the sealed system again, and then was told to order new parts for a re-build. Frigidaire is waiting for the repair dept. report and say it will take up to 72 hours to decide. I should get an answer Monday, 11/19/07.
Spoiled food is valued at $350.00, repair of $163.00, plus additional filter costing $45.00--all unrecoverable.
I PUT IN A CLAIM WITH THE FEDERAL TRADE COMMISSION ON THIS COMPANY. THEY WILL START A CLASS ACTION ON THEM IF THEY SEE A PATTERN! I WILL FORWARD ALL COMPLAINTS TO THEM.
Sarah of Spokane WA (11/05/07)
I have a Frigidaire stove that the burner would not turn off. I had to shut it off at the breaker. It was fixed, and about 6 months later a burner came on by itself (high heat) and would not turn off. I was in another room, so I don't know how long the burner was on. Again I had to turn it off at the breaker. Frigidaire is aware that this range will do this and has a repair pack for it. They are not contacting owners, or parts and repair departments that burners can come on by themselves. Frigidaire is not being proactive; they are waiting until the ranges malfunction. This is a very dangerous situation!
I am scared to death of my stove, and I don't want to take the chance of having this happen again.
Heather of Welcome MD (11/05/07)
My Fridgidaire refrigerator is under warranty, it stopped cooling, so I called the 800 number. I was given three area companies to fix the problem; only ONE fixes these parts and is 40 miles away. A tech was supposed to schedule an appointment, but after a week there was still NO WORKING REFRIGERATOR OR CALL. I finally made contact; he was to come that Saturday. Over the phone on that Sat. he came to the conclusion it was the condenser and said he would call back when the part came in. Another WEEK later, no call; so I called back. The part was in, but the tech couldn't get out until almost another week later. He said he would come out the following Saturday--the day we would be leaving on vacation and couldn't give me a time. We had a FRIEND stay at the house on that Sat., and around 3:00 he repairs the condenser.
Well, that was Sept 16, 2007. It has started making the same sound 2 weeks ago and NOT cooling, so I called the 800 # again and have to go with the same A1-Repair that Frigidaire allows. Still no one came out to look at the refrigerator; they just order another condenser. Am waiting to hear from a TECH to see when I will have a refrigerator AGAIN. It is now NOV 5th, and I get the same story when I call: a tech will call you!
Amelia of Henderson NV (10/30/07)
My complaint with my Frigidaire is the glass shelving. I removed the glass to clean, and to my shock a simple tap shattered the glass literally into a million pieces. Frigidaire must replace the glass with something more substantial.
Kathleen of Santa Fe NM (10/23/07)
I purchased Frigidaire Speed Bake electric range Oct. 21, 2005 plus a one-year service contract. Oct. 21, 2007 a small element of front right burner stopped working. The service contract date ended on Sunday, so no service was available until after expiration. Estimates for repair/replacement are $250-$300. The range cost $750 including install/delivery charges. If only 2 more burners need replacing that would equal the cost of the stove. I am very disappointed in the poor quality of this product after only 2 years being used with care, only by 2 adults. I will not buy Frigidaire products again.
Economic damage is up to $300 for repair with high probability that all the other burners are of equally poor quality.
Rob of Germantown MD (10/18/07)
I purchased a refrigerator by Frigidaire in 2004 at Lowe's. We have a problem with the freezer door rusting around the ice and water dispenser. It looks terrible. The paint is bubbled up around the dispenser and soon it will start to show the rust. This should never happen. I beleive that this is a manufacturers defect and should eb recalled.
Ralph of Painted Post NY (10/18/07)
Purchased a Frigidaire electric range in July of 2007. The cooktop which is called brushed chrome is defective. It has many pits in the metal. The warranty service replaced the grill cover and the service person from the warranty service inspected the other trouble spots and agreed that it was defective and of poor quality. When I called and talked to Ms. Smalley, a corporate officer with Electrolux, she stated that the problem was not covered under the warranty and they would not help me. I read the warranty and it indicates that defective parts are covered.
Paid $1200.00 for a defective product which is not good for my new kitchen.
Keith of Mobile AL (10/08/07)
The icemaker ater valve was defective, and had to be replaced twice so far.
Water leakage ruined my wooden floors in the kitchen twice!!!!
Roxanne of Caribou ME (10/07/07)
I bought a Frigidaire Side by side freezer refrigerator back in February of 2007. In September it stopped cooling in my freezer and the fridge! I called the Frigidaire Customer Service number and they told me a guy would be out to look at it. He came on October 2nd! Now I am STILL waiting for them to get a part!!
I lost food from the freezer and fridge quitting! I too had to toss out my vegetables I had! Had to cook up the meat from the freezer to avoid losing it, lost milk, eggs, cheese and other stuff!! Here it is October 7th, and STILL no new fan motor it needs!
Sandra of Englewood OH (09/24/07)
Frigidaire Dishwasher that does not clean! I am so angry with the service I did not recieve from this company. After 2 independent contractors came out to inspect my dishwasher and informed me that per the manual I need to run my hot water first for a cleaning. I was dumb founded. No where in any of the frigidaire brochures did it say this but after purchasing the dishwasher opening the crate and dishwasher door I got to the manual that states this even though this dishwasher is advertised with a variable delay start! What the heck is the point of a delay start if you have to run down right before it and run hot water through your faucet to get your dishwasher to actually clean the dishes? Well that is what I asked Frigidaire and after 4 representatives it ended with an Angel Prescott (I'm sure this is her business name) who informed me that since the product is not malfunctioning this is in essence my problem that the dishwasher is not in an ideal situation, (mind you my old one that was 4 years old ran perfectly fine off the same water line). And that frigidaire had not falsely advertised their product with the variable delay because it says in plain black and white in the manual that I may need to run the faucet to draw hot water in the line! Ok never again will I buy Frigidaire or Electrolux! I have had other problems with a kitchenaid product and received stellar customer service. Now Figidaire left me with a falsely advertised product that can't perform in a basic factory setting. Oh and to boot Miss Angel said the CEO Keith McGoughlin does not speak with his customers nor can I email him or leave voicemails. Ok, so let me get this straight you run a company but won't check in with your consumers? Why should we buy from you!?!
Franki of Boulder MT (07/07/07)
I bought a Frigidaire chest freezer 4 years ago. It started a fire. I was told that it is not under warranty for that. If a product starting a fire is NOT under warranty, what is?
Henry of Plainfield IL (07/03/07)
I purchased a Frigidaire side by side refrigerator on July 2004. Thirty-two days afterwards the unit stopped cooling. The repair was conducted on the unit, but the ice maker has never worked again. And over the weekend the unit failed again (June 2007).
Maria of Homewood AL (07/03/07)
I purchased a side-by-side refrigerator last 2/2007. Noticed that it the refrigerator was not cooling and no ice was coming out from the icemaker. The representative from India stated that two parts needed to be replaced: defrost cycle and the icemaker machine. I asked for a technician to come but they said it would take 7 - 10 days before they can get someone. I do not know how to repair parts - but the thought of 7-10 days of waiting made me say that it was okay to deliver the parts to my house. Two days went, still no parts.
I called them again. He stated that the parts must have been shipped to the wrong address. He stated that the parts will be delivered after two days. The next day, I called again, just to check. It has been a week now...no parts came. Finally, went to the store where we brought the refrigerator, the manager stated that they will have someone come after 4 days.
Elissa of Chicago IL (06/15/07)
In early October, 2005, my 2001 Frigidaire side-by-side refrigerator malfunctioned. I threw out at least $60 worth of warm, spoiled food. A repairman came and replaced the fan that circulates the cold air. It resumed working. I paid $149. Then on January 4, 2006, I again found the fridge was not working. The problem was the same, not cooling at the top. I threw out at least $50 worth of spoiled food.
This time I paid $189. However, on Wednesday, February 15, it again stopped cooling at the top. Because I had been certain that it was fixed, I had bought more food, stocking the freezer. This time, I threw out at least $70 worth of goods!
I have paid $513 in repairs, at least $180 more in spoiled food, lost 2 ½ days of work, many hours of waiting for service and in general, dealing with the refrigerator issue. Now I've paid $500 more for a new fridge.
Sharon of Plainfield IN (06/14/07)
We purchased a new home with all Frigidaire appliances from Lowe's. Within about 4 months, the dishwasher started leaking. You have to call a 1-800 number to get names of repair companies and you can only use those companies (2). Neither company could get to me in less than 7 days. After the repairman came, he didn't have the part and had to order it. He told me that the water arm goes out on these dishwashers all the time (- but he didn't have one on his truck ). 6 weeks later, he returned with the part - it was supposed to take 2 weeks to get the part and they were to contact me to put it in. Again I had to call them 6 weeks later.
Now 8 months after we moved in, my front loading washing machine would not empty. I tried all the self-help stuff they tell you to do in the instruction manuals they give you. No luck, so I called the company to get the repair companies again. Again, could not get to me in less than a week. I complained that was a long time with a washing machine full of dirty clothes and water.
Felicitas of Edmond OK (06/06/07)
I bought a Frigidaire window air conditioner in the late summer of 2005. We used the unit for about 2 months the first year and maybe 4 months in 2006 before it started running loudly. It would not turn on at all this year. We called a factory rep. repairman and he claimed the blower motor was out, looked at my paperwork and agreed that, yes, it was still under warranty, and ordered the part from the factory.
They said that part is indeed no longer made because it was defective (yes, he actually told me this) but that if I bought a new unit they would then send me a 40% rebate. I told them this was unacceptable as the paperwork I have stipulates a full 5-year in home repair or replacement of all defective materials. There is not indicator of prorating.
Catina of Olmstead KY (05/30/07)
I purchased a refrigerator by Frigidaire in 2004. It had to be serviced twice within one year. Now for the past year we have had a problem with the freezer door rusting around the ice and water dispenser. It looks terrible. I have contacted them and they continue to tell me that it is not under warranty because it is cosmetic. I told them that it is the manufacturer's problem for not sealing it correctly in the first place and that they should replace the door or something.
The paint is bubbled up around the dispenser and soon it will start to show the rust. It is a shame that no one can get anything done about it since the fridge cost me $1,100. I will never buy a Fridgidaire again!
Joseph And Linda of Gloucester VA (05/22/07)
Had our first home custom built in late 06 and moved in Jan.07, Purchased all new appliances from Lowe's. Stove, microwave and side-by-side refrigerator made by Frigidaire. Within 4 months, fridge quit, filter/dryer in freon circuit plugged up; microwave threw the fan blade; and the final straw, upon it's first self-cleaning the internal glass on the oven exploded 1 hour in the process.
John of Sandpoint ID (05/18/07)
Product failure that could have resulted in injury. frigidaire range
model fef366cca SN vf33041512. purchased
from local business 10-03-2003. The lower heating element melted! causing electrical arcing. e were by the range when this happened
so we averted any damage, but there was arcing and flames in the oven. We have frigidaire appiances, fridge, range, dishwasher, all 3 have failed since Oct
2003.
Debra of Pelion SC (05/03/07)
I purchased a Frigidaire refrigerator in September 2003; In October 2003 it was serviced because icicles were building up in the freezer. In December, again it was serviced because the top shelf of the fridge was freezing things. They replaced the thermostat. Not even a year later again the thermostat was replaced AGAIN. Once again, months later the shelf was freezing things BUT because I threw out the food that was frozen the service man that was sent from the extended warranty company said they couldn't find anything wrong. They did however put a monitor in the freezer which was to be in there no longer than 3-4 days, but was left there for 23 days. Again, they said nothing was wrong.
By this time, the plastic shelves on the side of the freezer and fridge doors had come loose, and I can’t keep heavy things on the doors, the service man suggested gluing them.
Kevin of Gainesville FL (04/26/07)
We purchased a complete set of Frigidaire Gallery stainless steel appliances at Lowes. Days after the warranty expired we found substantial cracks in our microwave door. A call to Customer Service revealed that we needed to replace the plastic on the door. Apparently the over the range model is insufficient to take the heat from a range. They want us to buy parts for $150. Forget it. Our refrigerator makes noise on opening and microwave was noisy when it ran without leaking microwaves. We replaced with a $50 Kmart model and are much happier.
It was not abused, normal use, just junk. Bad quality. No customer service.
Raj of Brentwood MD (04/24/07)
I built a new house in january of 06 moved in. All frigidare appliances were installed. The front load dryer caught on fire while doing laundry and the side by side refrigerator has been nothing but problems. Had to replace the control board 2 times and it still does not make ice properly.
My wife is scared to do laundry and we are always checking the refrigerator to make sure it is cold
Andrea of Fountain Valley CA (04/18/07)
My husband purchased a new Frigidaire range for Christmas. I have only had it for 2 years and already the digital display panel is falling off. It looks like it was attached with some cheap plastic. I called Electrolux which is manufacturer of the product. They told me that they would possibly pay for the parts and labor but I have to pay for the diagnosis. To have someone come out and give a diagnosis it is going to cost $89.00. Considering, I hardly ever cook and haven't used the oven much for it to be falling apart so soon shows the quality of their products.
Amanda of West Jordan UT (04/16/07)
I purchased a Frigidaire Fridge on 03/02/2007 from Lowe's. Waited the 24 hrs and the fridge and freezer compartments were not getting cold. I was within my 7 days and Lowe's replaced the fridge. It too did not get cold in either the fridge or freezer. I contacted Frigidaire customer service who told me to purchase a garage heater kit. I did so and the fridge still did not work. I contacted Frigidaire customer service who told me I needed to replace the seals on my brand new fridge. I contacted them again and asked them to send a service guy out, they avoided this request until I yelled at them.
I contacted Aaron's appliance who sent a guy out on 04/13/2007 and he told me it was the compressor and that we did not need the garage heater kit. I contacted Lowe's to return the fridge and they said I needed to contact Frigidaire, which I did, and they would not help.
Candice of Round Rock TX (04/02/07)
I purchased a side by side frigidaire refrigerator three months ago and purchased the extended warranty. I chose frigidaire because of how long they have been in business and was disappointed to discover that my refrigerator had quit working such a short period of time from purchase. To be specific, everything in the freezer was melted. I immediately called the number listed in my owners manual which is for a company named Electrolux. After explaining what the problem was, the rep from the company stated that I had a bad evaporator fan and that he would be shipping that part to me.
When I asked why he was shipping the part to me and what was I supposed to do with it, he explained that he would give me instructions on how to replace the part. To make sure that I understood him, I asked SO YOU EXPECT ME TO REPAIR THE REFRIGERATOR MYSELF? He said yes and if the repair were a difficult one he would not be asking me to do it. I do not know what his definition of difficult is, but do know that this 120 lb woman does not want to try to move a side x side refrigerator to unplug it, remove bolts and try to figure out where the evaporator fan motor is.
I was appalled at this customer service. He explained that the reason that he was asking me to do this is because if I use one of their repair companies the wait may be 7 to 10 business days. I just cannot believe that Fridgidaire would treat their customers like this and most certainly did not pay $1300 plus the cost of an extended warranty to fix my own refrigerator.
Keith of South Portland, ME (03/26/07)
My Frigidaire dishwasher (pro series) within 1 year has had 2 electric panels and 2 touch pad panels replaced. Frigidaire electric slide in range (also pro series) when using burner(s) the back right burner will turn itself on (keep in mind the knob is set to off, perfectly vertical) and you cannot shut it off. This has happened twice - both times had to hit the circuit braker because you cannot shut burner off. Very strange and scary.
Only thing worse than Frigidaires products is their service!!!
Ronald of Coatesville IN (03/10/07)
I purchased a Frigidaire Dishwasher and had several issues with it in the first few weeks after installing it. The door would not close and after having it serviced three or four times it was replaced. Now The top rack is always coming off of the rollers. I would not buy another Frigidaire product ever. I have other Frigidaire products and have problems with each!
Lois of Havertown PA (01/22/07)
We purchased a Frigidaire self-cleaning gas range in Sept. 2005. The plastic over the control panel began showing signs of melting and buckling within the first six months, when the oven was used at high temp settings. I contacted a Frigidaire repairman, who replaced the panel and said it shouldn't happen again. Unfortunately, it did, and the warranty has expired.
I contacted them and they told me to call the number for out-of-warranty appliances. I'm afraid to pay out of pocket to have it fixed, since I have every reason to believe the same thing will happen again. We paid about $900.00 for this oven. I am shocked, disappointed, and will never buy anything they make again. You really don't get what you pay for.
Lee of Taylor TX (12/24/06)
Cooktop burner was turned on and cooktop immediately exploded. Shattered glass and parts scattered in large area. Cooktop was completely destroyed.
Wife received large cut to hand. Emergency room visit and stiches to hand required. Damaged cabinet top and tile surface.
Kelly of Broken Arrow OK (11/24/06)
I purchased a Frigidaire side by side refrigerator freezer from Lowes in July 2001. After about 3 years the inside white walls of the refrigerator began having cracks in it. It was two months out of warranty. I had purchased an extended warranty through Lowes which became a battle because they did not want to replace the fridge since it was a design defect so it was a battle between me, Elextrolux and the extended warranty company. After a two week run around I took all my documentation and paperwork to Lowes. In two days Lowes replaced my refrigerator with another Frigidaire model (not the same one since it was no longer in production, hm?)
Lowes was great and helped a lot. Frigidaire could have cared less. Now about 1 year later the door on the freezer section will pop open when you close the fridge door side. If not careful the freezer door will stay open.
Don of Ft Myers FL (11/14/06)
I purchased a front load Frigidaire washing machine in July 2003 for $597. I basic machine that I truly expected to last me 10 to 15 years given our experience with old Frigidaire and Maytag washing machines. Today, after a $65 diagnostic service call, I was advised that it would cost more than $600 to repair the machine. `
I will purchase another washing machine this week. It definitely will not be Frigidaire. I know that it is totally hopeless to expect any kind of response from the manufacturer and engaging an attorney would only result in them making money. So, my response to this will be to interact with every customer in every appliance department that I visit while seeking to replace this machine, advising them that, whatever they do, they should not purchase a Frigidaire product. Once the unit is replaced, I plan a full kitchen remodel with complete appliance replacement. Needless to say, I will not be replacing with Frigidaire and will take every opportunity during this time to advise anyone I come into contact about the quality of Frigidaire products. I should state that my ex-wife warned me about buying anything other than Maytag. She is still right 10 years after the divorce!
Bob of Bryan TX (11/13/06)
I own a number of rental properties and on or about June 2004 I purchased two Frigidaire refrigerators from the local Lowes'store. In less than two years both began to leak water inside. I had a local established appliance service company make an effort to repair one of them but was told that the refrigerator has a design flaw and it is impossible to stop the leak. I am having to purchase new refrigerators for both properties as a result of not being able to repair these two even though they look like new. I will not be purchasing Frigidaire brand appliances after this.
Mary of Gallipolis, OH (08/28/06)
In December 2005 I purchased a Side by Side Refrig, a Gas Range, dishwasher, and a Microwave. Since then the refrig, stove and diswasher have all been serviced at least 2 times. How can 1 person buy 4 appliances and 3 of them need repair within a week of purchase?
I would not recommend these products.
Joanne of Swarthmore, PA (07/11/06)
During March 2003, I purchased brand new Frigidaire refrigerator/freezer for $1100. Three years later, I've noticed the body showing signs of rust.
This is an appliance that should be sanitary.
Paul of Cincinnati OH (06/04/06)
We purchased a Fridgidaire side by side in 2002. On Saturday of Memorial Day weekend it quit running. No weekend or holiday service is available, so on that Tuesday it took a serviceman 5 minutes to say the compressor was broke. Now I learn the part will not be here in Cincinnati until Monday and installation is scheduled for Tuesday. Central Repair Service in Cincinnati is the only warranty service available and it is pittiful. In an age when nearly anything is available 2nd day air - waiting for an extra 6 days is absurd. Good bye Fridgidaire/Electrolux it has not been nice to know you!
Daniel of Acworth GA (04/30/06)
I purchased a Frigidaire Gallery refrigerator in April of 2005. It has been having issues from the beginning keeping cool and keeping quiet enough to not stop conversation in the kitchen. The helpless people in India that you must go through to get service were rude and only knew how to read off their prepared information. When they finally realized I wasn't falling for their runaround, they lined up a service man.
The evaporator fan was replaced due to excessive noise. It only took two months to get the part. The repair told me it was a very high failure part so they had trouble getting it. It has since started making the loud rattling sound again. Every once in a while the unit will decide 35 is cold enough for the freezer. The fridge will get all the way down to 45 when this happens. They come to repair it and if they don't witness the exact symptoms I've reported they tell me it is working fine. I am now out of warranty and have what looks like a piece of junk.
Melinda of Norfolk VA (02/16/06)
I purchased a Frigidaire side by side in March 2003.
After a weekend trip we noticed water coming from the freezer side. When we opened up the freezer everything was thawed, several hundreds of dollars in vacuum sealed food ruined. On the refrigerator side it was quite warm and food was beginning to spoil.
When contacting the service company given to me by the Electrux people, I was informed that it was most likely the compressor gone bad and that it wasn't worth the cost to replace it since it was in the sealed section, and we had not purchased the extended warranty.
I contacted several more refrigerator repair shops in the area and was given the same story, it was going to cost just as much to repair as to buy a new one. The date on the back of the refrigerator was 2/13/03 exactly 3 years to the date that it stopped working. I was not expecting to have to replace/repair a refrigerator less that 3 years from purchasing it. We bought a Frigidaire because of their reputation.
Peter of Marina Del Rey CA (11/25/05)
We have a Frigidare Oven we installed approximate 3 years ago.
We have always had problems with it keeping the right temperature. Two months ago the control touch pad went out and the repairman replaced the panel and the touch pad. This took 4 trips to get it right.
Yesterday, Thanksgiving Day, we put our turkey in the oven and set the temp at 325 degrees. 45 minutes into the cooking, the control panel showed signs of moisture in it and it started flashing F1. My wife hit cancel and then reset the oven to cook the turkey at 325 degrees. We watched for a few minutes and I noted the temp went up to over 900 degrees which is what it dones when it goes into the cleaning mode.
That's exactly what it did, it locked the doors of the ovens and went on the cleaning mode and the panel just continued to flash. At this point the panel became useless, nothing could be canceled and the oven proceeded to burn the turkey. I thus had to go to the breaker and shut the oven down.
Barbara of Ft. Garland CO (11/29/03):
We purchased a Frigidaire side by side refrigerator in 2002. This refrigerator has been nothing but trouble for about the last five months. I sent an e-mail to the Frigidaire company hoping I would get some sort of customer satisfaction. The only message I was sent was to call 706-860-4110. I sent an e-mail message to the Electrolux company hoping for some satisfactory results. The only message I have received is that we will get back to you as soon as possible which was on November 23, 2003. We paid $900.00 and neither the Frigidarire or Electrolux company seems to be willing to help us out.
We have also lost $500.00 in food since every time the refrigerator/freezer thaws, the food spoils. We have contacted two authorized Frigidaire repairman; one of them didn't even try to fix the refrigerator and while the other repairman did come to replace a part, the refrigerator has once again given out. I am afraid to purchase food since we don't know how long the refrigerator is going to last.
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