The Four Seasons contractor called Atrium and the corporate office did not follow up. The contractor made multiple mistakes in design and measures, delayed installation, and then finally, just dropped the project in midstream.
Our small sunroom has been partially installed and is unfinished now for 2 years. This is the worst experience we have ever had with builders. Do not use this company!
A nightmare since October 2009. The patio was finally completed in March 2010 and after 1 year, discoloration appears on the white eaves. Leak is going through light fixture. It's just getting worse. Every time I call the corporate, the lady in charge of the consumer affairs is out for the day. Living in Florida and still under a hurricane season, there are no measures taken to quickly fix the leak.
We purchased a Sunroom but after it was installed, it immediately began leaking and has leaked (now floods) with every storm. I was blown off and ignored until the company changed hands and was basically told to drop dead. I spent over $60,000.00 with this company and expected more but only received a cursed flooding mess for my trouble and money!
We purchased a patio room from Four Seasons on Knoxville about five years ago. Less than two weeks after the installation, the roof began to leak and we had water seeping in under the door frames. Mr Jim ** the owner, sent installers back out to add more caulking, but this did not address the problem at all. The roof continued to leak. He then decided that this was a drainage issue and therefore our problem, although we'd discussed drainage, location options, etc. prior to installation.
Two months after the installation, the outlets and ceiling fan stopped working. After Mr. Jim refused to address these issues and would not return calls, we hired a roofer and certified electrician to examine the room. We found that the panels had been installed incorrectly, the wiring was not up to code, and the tracks for the door/panels had actually been screwed through the wiring in places. Mr Jim finally offered to repair these issues for an additional fee. According to him, by having third-party service providers examine the room, we had voided our warranty. We also had issues with insects getting into the room because installers drilled holes for wiring and later decided to wire the room differently. They did not, however, patch or fill the original holes.
I filed a complaint with the BBB but it was never addressed or resolved. Consequently, when selecting providers, I completely discount BBB ratings as worthless. In my experience, accredited businesses tend to maintain high ratings regardless of their history/record. So, the distinction is worthless. I don't want other potential buyers to be duped by the company's outstanding BBB rating.
I had Todd come to my home to give me an estimate on re-glazing and doing major repairs to my sun-room. I gave Todd the original blue prints for the sun-room to make it easier for him to give me a quote. After receiving the quote, I decided to get a second quote from another Four Seasons dealer who was $4000.00 cheaper. When I notified Todd that I was not going to need his services, he was not pleasant on the phone and refuses to return my blueprints (which he agreed to) or respond to my e-mails and also the e-mails sent by the other Four seasons contractor (David at London Ontario ) who did the work. What can I do to get my blue prints back? Thanks in advance.
I paid over 10,000 dollars for this Sunroom and I have had so many problems with the room leaking water when it rains. It has damaged my wood floors, existing ceiling to the room, the ceilings have water coming down the sides when it rains. It is so cold in this room in the winter and very hot in summertime.
I notified Four Seasons Sunroom multiple times and the manager was so mad at me like I had done something wrong by reporting the problems with the room. I wish that I can get a lawyer to contact me and I can explain the situation better. Now I have insects, lizards, bugs etc. getting into the room now. When I tried to get in touch with Four Seasons Sunroom in Metairie Louisiana, I cannot get an answer.
The glass at the top of the Sunroom is about to cave in. The first week after they installed the Sunroom, it leaked big time with the first rain. I called them and they came and the next time it rained, it was leaking from another area. I have not been able to enjoy this room at all. I had to put a bifold door up dividing the Sunroom from the remainder of the house in order to keep the remainder of the house insulated, cool in the summer and warm in the winter. I fully feel that they should stop installing Four Seasons Sunrooms and reimburse all the customers who purchased them.
This Sunroom has caused me to have an extremely expensive utility bills from the unstable temperatures in the room. I had paid other people to try and fix the Sunroom which still did not work. The floors are rotten from the water getting in from the top and the side walls.
Just barely 5 years ago we decided to add a sunroom onto our house. We went with Four Seasons, knowing of the name and what they do. However, since the room was done, we've had nothing but problems. For the cost of the room which was $35,000, it was not worth that much. I feel we've been taken and left with a room that is falling apart already.
Upon cleaning the room I noticed the wall buckled and had a wet spot. All the sheet rock has to be torn down and replaced since mold now has been growing. We've had leaks in the roof. They have come and repaired them, but to no avail, they are still leaking. The construction is poorly done and should not be leaking when it rains. The gutters also fill up with water. We are very disappointed with this company. I feel we were taken for the cost of the sunroom. With the price we paid, this damage to the walls should not have occurred. I would never recommend this company to anyone who is considering a sunroom. Thank you.
We had a Four Seasons Sunroom put on our house and we paid $20,000 for it. I love this room, however, about 2 weeks after it was put up, it began to leak! We made numerous phone calls to the local company. They would not return phone calls and did not follow through on things. They would come out and look around and tell us that it was condensation. So we tried to accommodate for the condensation (of which we were never told that condensation would be a problem or be this bad). We have normal humidity in our sunroom but it continues to leak. The general manager finally called us back after not getting what we needed by Shawn who oversaw the building. He was arrogant and a complete ** basically telling us that we are nuts, that these rooms don't leak.
We have called the NY corporate office several times as well, still waiting to hear back from them. Now, there is another leak and it is brown. The leaks have ruined my couch as there are water stains all over it that won't come out. We have had two separate construction people out here that believe that it wasn't sealed correctly when it was built nor was it caulked around the glass. This has been an utter nightmare. Do not have a sunroom built by these people unless you are fully aware of the consequences once it is built. They give you a load of crap about customer services and standing behind their product and it just isn't true! We spent a lot of money and we expect better service than we are getting. I have a beautiful sunroom that has to have towels all over the floor to catch the leaks, a ruined couch and fans and heaters in it to keep the humidity down! What a joke!
Order was placed with stipulation they would file necessary association approvals required before installion could be made. Nothing was done and order was cancelled. They agreed to cancellation and promised to return deposit. That has not happened and numerous phone calls with messages have not been returned. I am out my deposit of $1000.
Goodman is (was) a franchisee of Four Seasons Sunrooms. We contracted in late October 2008 to have a sunroom remodeled to add a gabled roof and have interior and exterior refinishing of the sunroom. We were promised the work would be completed in five weeks. It took over six months and only after repeated phone calls. I have photos of what Goodman claimed was finished work when it was obvious that the exterior work was not complete. We finally had a "finished" sunroom in May 2009.
During the recent heavy rains, we discovered that the new gabled roof over the sunroom leaks quite baddly - so much so that we have contracted with a company that we used on another house (a company we trust) to have a complete new roof installed on this house. The flashing for the new gabled roof over the sunroom was never properly installed. Goodman is apparently out of business as its phone has been disconnected. Part of the logo for Four Seasons Sunrooms is "Build the Best." Our experience reveals that Four Seasons Sunrooms franchisees do not build the best. We don't use profanity; there simply is no profanity adequate to describe our experience with Goodman and Four Seasons Sunrooms.
Three years ago we contracted Four Seasons Sunrooms to build an addition to our house. They had to replace their General Contractor THREE times during the building of our 288 sq ft room! They couldn't get approval b/c it was done incorrectly, so they had to send builders from New York to tear down the structure and start over.
That was three years ago. The guys from New York were professional and courteous, much unlike the workers they have here in Texas. But once the New York workers left, the Texas guys here never completed the final touches. (The roof is not properly sealed and ants are getting in and eating the styrofoam roof, and the gutters have never worked properly, the rain just pours right over them hitting our glass).
Now I just discovered that they never got the final inspection from the City of Austin! From three years ago. So now we cannot do anything else to our house until this is complete. I called San Antonio (they were the division that built the addition) and they referred me to Austin. Then Austin told me they couldn't do anything b/c they just deal with Sales, so I called Jerry B. in Houston. The only thing he assured me is that nothing will be done in a hurry b/c he doesn't like dealing with inspectors in Austin! Can you believe that?
Please help! They are so incompetent here and just don't care about the consumer. They just care about making the sale. I tried calling New York but they don't publish any Consumer Affairs numbers anywhere nor emails.
Purchased a Four Seasons sunroom in August 1996. Approx. 13' x 13' room. By 2008, 5 glass panels failed. Water leakage/condensation inside of windows, waviness visible between panes of glass. I wrote to the warranty co, & did not receive any response. 20 year limited product warranty. So I called Four Seasons, Eric Quinn, after about a month of trying to get them to return my calls-they sent someone, Mark H, to look at our glass. Note: we had one NEW extra panel of glass in our basement from when the room was built. We had young boys at the time & were afraid that a panel may get broken-assuming that this would save us in the future. The Four Seasons tech, agreed that the glass panels in our room failed. He wanted nothing to do with the extra panel that we had.
Next a SALESMAN, Bob S, for Four Seasons comes to our house & states that our glass is no longer available & that we would have to replace every piece of glass in the sunroom for $16,000. No help or reprieve from our 20 year warranty. We have since replaced one panel from the glass we had in the basement, looks great! We still have 4 panels of failed glass. The glass is: PPG Herculite K, Azurlite H66 36" wide x 60 5/8" high x 7/8" deep. Lost energy efficiency, higher electric bill, very un-attractive room! The need to still find replacement glass that is the same 'blue' color or cough up $16,000 for all new glass!
the windows have recently been discovered to have a manufacturers defect where the sill instead of being rapped in aluminum during fabrication has a seam of plastic and aluminum that has seperated on all the 14 windows as a result of temperature and normal movement opening up a gap allowing water to pour into the wood sill beneath the aluminum and plastic covering and rot the wood sills beneath as well as causing damage to the walls.its a real nightmare and is absolutely a mistake in the manufacturing process.i didnt realise until the sills began falling apart on a couple windows that the entire room was affected.
i have been ignored by all the company reps and dealers, but this is not just happening to me . i am sure its wide spread and needs to be addressed. in addition two of the windows are made correctly and completel wrapped in aluminum and have no problems ar all. i have tried to caulk the open seams, but it is too late for that there is no wood left beneath them in some of the windows,
This Summer (2009) I went on a 7 days cruise and upon return from the cruise, I discover one of the side double pane glass panel's interior panel were shatter and spill glass chips all over my sunroom. I call up Four Seasons and Ambiance Addition to question why the glass has shatter all by it self and learn there was a defect in some of the glass panel and it has happened to other people in the past too.
Four Season reply all their glass panel is warranty against breakage and they will replace the panel at no charge, but I will need to pay $200 for freight collect to send it to my address for Ambiance Addition to replace for me.
I send the detail event to Four Season Sunroom to ask why a customer need to pay for any thing for replacement of defected product. Brian Fabian of Four Seasons reply and refued and simply state that is written in the warranty and he will not waived the freight collect charge, so I will either have to pay the freigh collect charge to have this defected panel replace or left with a broken panel in my sunroom.
I strongly warn agains any future buyer against this product from this company( who knows when my other panel will shatter by itself again and then I will need to pay for freight charge and installation charge($340 waived this time by Ambiance Additions after strong protest)
I do appreciate the fact Four Season's position to replace thier glass panel at no charge against breakage, but to ask for freight collect for a defected panel that shatter all by itself is simply unreasonable.
I will seek damage recovery from Four Season and a change to the warranty to have Four Seasons Sunroom to cover all freight and installation, if other panel shatter by itself due to defect in the future.
We purchased a single glass wall to enclose a patio area at a cost of over $14,000. At the time of purchase, from their salesman, Walter Montante, we were deciding whether to pay the first installment by check or credit card and decided to pay by check. Nothing was said at that time that the price would be different for credit. We were also told at that time that the warranty would cover everyting, including glass breakage if a rock was thrown at the glass.
Before work began, Mike came to the house to talk about the installation. We informed him that we had a post tension slab that couldn't be drilled into and he argued that the patio area was not post tension, he could tell. A call to the builder while he was still there, confirmed that it was post tension and he said that they would come up with a way to mount it without drilling. We also spoke of how we wanted the glass configured. He told us that he would send us plans to approve.
When the plans came, they were not configued the way we had discussed. It was as if none of the discussion had been relayed to the designers. He dropped off a scetch of the footing and special brackets that they had come up with to mount on post tension slab. There would be a footing about 4" out and set below grade so that we could pave above it for a patio. Plans were finally corrected and approved by us.
Before work began we had to make a second payment and decided to use a credit card. At that time, we were informed that the price was higher for credit payment. It took much arguing to get them to not increase the price. Also, the original quote included a mini split heating/cooling unit with installation. We decided to tap into the house's main unit instead. When I called to find out how much of a credit that would give us, Mike told us that, given the extra cost of the special footing and brackets, it would be a wash. When he first found out that special attachement measures would be necessary, nothing was mentioned about additional costs.
As work proceeded, the footing turned out to be about a foot long and pitched in toward the house with extremely rough, bumpy edges that were at grade level. Cement contractors have looked at it and remarked about the shoddy workmanship. They also would have to jack hammer much of it out in order to put a patio above it and correct the grading issue. Mike has come out to the house to see it and offered no rectification of the problem.
The room has constantly had bugs coming in and we couldn't detect where they were coming from - until yesterday. We had our first rain. The entire night was spent mopping up water which was coming in fromjust about everywhere!!! The sides of the wall which attaches to the house was a waterfall, the bottom corners had water streaming in and the patio door was dripping from everywhere. Monday morning we will be calling to see what they say but this should never happen in the first place if the installation was done correctly.
We went with Four Seasons rather than other companies which were consideraqbly lower in cost because the claim to have a patented coatin on their glass which, according to their brochure, keeps glass cleaner than ordinary glass. Don't believe it! This glass actually get dirtier than regular glass. When this was pointed out to Mike, he said that the glass only repels biological dirt better than regular glass. Not according to their own brochure! Besides all of this, Mike referred me to a cement contractor, who he said could take care of the footing issue. When the guy came, he told me that Mike had called him to tell him I'd be calling and had bad mouthed me to the guy.
The contractor said that he had not found what he had been told about me to be true, that the work was shoddy, and that he felt we had been ripped off for the price we paid for the wall. My advice to everyone is STAY FOR AWAY FROM FOUR SEASONS.
We purchased a 4 Seasons Sunroom, to be used all year and in every season from the Window Replacement Company. Installation took several months, the room still leaks after representatives from the company have been to our home on several occasions to repair and now we have mold present in the room. When we purchased the room we were told it was going to be hurricane proof. When we purchased the room we were told the company did not do ANY electric work and that we would have to pay another contractor to complete the electrical for the room. We had a tile floor with heat coils installed that worked when the room was initially completed for a couple of times but after the water leaks began the floor no longer works.
The flooring company is blaiming the sunroom company. The sunroom company claims that there is no way water could have damaged the floor. The electrian is blaming the sunroom company for the electrical not working. In addition the owner of the Window Replacement Company has told us that they do have electricians who could have completed the electrical work.
Phone calls are not being returned. Water is still leaking and now the drywall is damaged, mold is present. Everyone has been paid for their services and we do not have a safe or healthy all season addition to our home that we can use. In addition I just saw that there was a recall on a specific reflective glass that can cause fires when heated if near cedar shingles. We live in a cedar home! No one has contacted us about this I happened to come across the notice while searching for this forum.
We called the 4 Seasons Sunroom corporate number last week and spoke to Maude at Consumer Affairs who was to contact J. Henley regarding our issues. Maude told us that we would hear back from someone, either her or Joe that day. It has been a week and we have not heard back from anyone. Our room still leaks water, the drywall is still damaged, mold is still present, the room still reaches over 100 degrees on a warm day which we were told the reflective glass would prevent this. Our sunroom has basically become a huge petrie dish for mold growth!
We can not use the room due to health concerns and if the door to the sunroom is opened I'm wondering how many mold spores have entered our home. I would like this room taken down, all pieces taken off my property, have my deck put back to its original configuration prior to the sunroom install, have the cedar siding replaced where they took it down, have mold remediation services, be reimbursed for the floor and be reimbursed for the room.
Had a Four Seasons Sunroom put in 3 years ago every since it has leaked. Bob Showers went out of business contacted Four Seasons recommended Solar Therm to fix it. They came out said they fixed it still leaks. Called Solar Therm back started Jan of 2009 still have not returned phone calls. Charged 11,000.00 to fix this sunroom. Called Four Season got the brush off will not call back.
Finally this elite builders call and said they could fix charged 1000.00 cauked the roof here 3 hours and took the money and ran room still leaks. Now elite builders won't return phone calls. This sunroom is a piece of crap and for 3 years has been empty because of leaking and have to keep replacing carpet. The floor is black with mold the carpet is moldy. The smell is unbareable until we took everything out. Can not use until fixed have already replaced carpet twice don't want to do it a third time without it being fixed
This purchase has enraged me to no end. First, the president of the company comes to my house and demonstrates what these rooms will do and how energy efficient they are. Well, I found it all to be baloney. These rooms are no more than an awning with windows attached. In the winter, we have to put up insulated panels over the space where the door and window use to be, because it is ice cold in there. Yes, even with vents run from the furnace to the sun room. About the same happens in the summer except of course it's hot as Hades in there.
My electric bill has doubled to the dollar. I have seen no savings at all from buying this room. I have called them out here numerous times to repair all the leaks, and they referred me to a roofer. He came out and saw all the buckets we put out when it rains and admitted he knows about the leaks from others he had worked on. They promise you they'll come out for any leaks.
They do come out, but can't stop all the leaks. It seems there in a great hurry to leave because that's taking time from other jobs. The leaks continue until this day in every joint in the roof panels. Do what you will, but we are going to tear this junk down and add an actual room on with a shingle roof. You realize what happens when a salesman's lips are moving.
basically we had a nightmare also with this sunroom. if anyone would like to contact us please do so, my husband and i are getting ready for a legal battle & we were wondering about a class action suit as the coorporate office.
Remodeling Specialists out of Sioux Falls, SD installed our sunroom in the fall of 2003. The crew put in the walls but the glass for the ceiling was the wrong size so they had to wait for it to be re-sent. When it came they said it was the new style roof. We assumed they were trained to install it (never assume!!). When we discovered the sunroom was leaking in 2005 we contacted Joe Reisch, president of Remodeling Specialists. He said he would be down to take care of it.
It took several more calls but he eventually did come down and did some caulking but it didnt solve the problem. We called him back and he said he would be down but he never came. Winter came, spring came with more rains. Called Joe Reisch again to remind him and he said he would be down the week of July 2nd. He never came. I have talked with Tony Russo and Maude in customer service at Four Seasons and all they have done is let us know Joe is no longer in business and we could contact Backyard Escapes out of Jackson, MN. Levi at Backyard Escapes didnt want to touch it because he wasnt sure Four Seasons would back him up for liability. When the Four Seasons rep, Mike Egolf, said he would come Levi came down to fix it. Mike explained to me what the problem was and what he was having them do to fix it.
Unfortunately, they did not water test it before they left. Because this is just a problem when it rains this problem has been strung out over several years. It is my belief that the sunroom was installed incorrectly because the product we ordered wasnt what we received. Spring is here again (2009) and with it the spring rains have begun and again we have puddles inside our sunroom. So much for their warranty.
This is an expensive sunroom that has cost a great deal in damage, time and money spent trying to get it fixed and embarrassment.
We had a sunroom installed July 2007. Throughout the last two years we have been calling and complaining about the following problems. Nothing has been done except for the application of silicone which did not solve the problems. Problems: * Ridge cap leaks * Gaps in aluminum framing causing air penetration,condensation, build up, and mold *Improper flashing where gable attaches to house resulting in leaks *Gutter system not adequately pitched towards downspouts *Weep holes drilled in gutter cause water to drain down on exterior walls *Slider window units allow air penetration causing drafts *Loud thumping noise occurs at various times -left outside corner
The room is not functional in the winter or summer,due to gaps,air penetration and improper construction. It is extremely cold, drafty and moldy in the winter and unbearably hot in the summer. We have a heating system which does not serve adequate because it needs to be at least 74 degrees in order for the room to be comfortable. Meanwhile the rest of the house is too hot. We cannot use this room on a daily basis without two plug in heaters. Drafts, mold, and leaks are still evident. Water leaks from the ceiling onto a coffee table and the floor. This is not what we paid for. The company said the windows were conservaglass. This is false advertisement. Due to the improper construction, we are not satisfied with the result and have suffered for almost two years.
single pane glass insulated for conservaglass plus,floor tile paid for not installed, installers will not repair door. all problems reported to management
this project has cost me $17,959 because of the Conservaglass. other companies same price with type glass. however the single glass would be about $7,000 less.
i wanted a sunroom in my backyard got price & gave them 1000.00deposit,have 3 days to cancel.10/23.called to cancel next day recording says closed until newyear. called 2nd,3rd left messages no response.Then finally miss Britany answared,told me to call cancelation dept.Left massages twice,nobody returned calls.
Finlly got mr MIke perry.he promised me to look in to it,will call me back. never happend,try to reach the mrJames p.,the sales manager no answer .after couple days later mr Mike picked up the phone, told me mrJames is no longer with them.and he can not return my deposit, i have to buy something else from them to get my 1000.00.back. isaid i lost my faith in your company. please send my deposit back.he said he has no deposit .i dont know what to do,some friend of mine sugested me to file a complaint to consumers affairs. Please see if you can help me and future consumers to fall into these scams companies like these. thanks for your time and efforts.
Installers never fastened the bottom of the window into the window opening which if undiscovered would have presented a safety hazard and possible injury or death if someone (or the window) was to fall out of the window opening. Installers used incorrect insulation and caulking around the window. Installers destroyed numerous plants and bushes while maneuvering and attempting to set windows. Installers made a mess of caulking the windows on both the inside and outside along with marking up freshly painted walls.
Four Seasons Sunrooms management is impossible to reach. All calls are screened through a receptionist. After numerous calls and conplaints, Four Seasons supplied workers finally, secured the windows and covered up the incorrect caulking with paintable caulking. A job that was promised to take (1) day, ended up taking (4) days and (3) weeks to complete. After asking for compensation on the final bill for a broken window frame, touch-up painting, and plant replacement, I was offered a grand total of $50, (I'll make sure not to spend it all in one place). I will never do business with Four Seasons sunrooms in Arizona again. This company's business practices are WRONG...
Contracted with this franchisee of Four Seasons Sunrooms in March of 2007, it is January of 2008 and he walked off the job with two Montgomery County failed building inspections, and all work totally inferior.
Sunroom must be torn down and rebuilt!
Poor quality materials used, tried to cut corners to save expense. Whole addition was a fiasco, poor planning and our attorney advised us Ray's should have obtained building permits which they said we did not need.
As a result of the poor installation of the sunroom we developed a very bad mold and mildew problem which still persists.
we contracted with 4 seasons to enlarge and enclose our patio. we wanted the concrete patio floor raised to be level with the house floor and also have the concrete colored. we wanted a colored polished concrete floor. they said that was no problem, it would be beautiful. the concrete truck showed up and two workers showed up to lay 10 yards of concrete. i might add they had to wheelbarrow it from the street to the back yard and then finish it. needless to say the finished job was terrible.
they then came out and jack hammered it out and wheelbarrowed it out to the street where it sat for two days till it was hauled away. leaving us a mess to clean up. the second pour could have been better but they didn't start pouring concrete till 11 am and by that time the temp here in az. was 90 degrees and rising. again they used the wheelbarrow.
i had asked before hand if they were going to pump the concrete and the answer from 4 different people was no they would use the wheelbarrow. well the concrete set up to fast on them again in the heat. result was not good. numerous cracks,trowel marks,indentations where 2x4's were layed on the concret to work from,holes,no smooth finish around the electrical outlets,electrical outlets not level with the floor,water seeping into cracks, not a very professional job. the high priced windows which are supposed to cut down on heat and glare have clear spots where the film does not cover the entire window. we have a leak in the roof where the shed type glass windows attach to the house.
to keep from having to tear out the concrete a second time we would like 4 seasons to pay for installing tile. they refuse to do that. they want us to pay for half the cost, which we don't feel we should as all the advertisements claim top of the line materials and workmanship. we have filed a complaint with the registrar of contractors as they have told us that they are not going to replace the windows(which they have told us they have been delivered) or address the leak in the roof until the floor problem is resolved. wish i would have got on the internet and read about the complaints before. who would have guessed after reading their advertisements. after all the problems we have had with 4 seasons i would suggest readers and future sunroom purchasers to STAY AWAY FROM FOUR SEASONS SUNROOMS.
we paid over $60,000 for a state of the art sunroom and we good bottom of the line addition, and a company that don't want to guarantee there goods.
The hoped for solution did not work and we now have 5 buckets going to catch leaks rain or shine. To make matters worse our floor is now showing water damage and is spongy under foot. Four Seasons response is, not our problem. Having dealt with who we thought was the best we expected better. What we hoped would be our dream room is now our nightmare. Having cost us $44,000.00 it will now cost us at least double to have this awfull room riped off our home and done properly. Four Seasons should tell their customers not to expect more than 8 yr. of use from their rooms.
Purchasing this room was the last large expense we had planned before our retirement. Now, being on a fixed pension we do not know how we will take care of this problem without going into debt again.
Our sunroom was installed in 2003-4 and leaked from the start. At first they would come out and caulk saying that snould fix the problem. Well it never did, it continued to leak winter spring summer or fall. It wouldnt pass final inspection because the sill on the knee wall was installed at the wrong angle. Every time we called the response time got longer and longer. When they did show up they put on more caulking, next time that said they couldnt do it in the winter or when it rained.
The leaks were getting worse and they told us our warrenty was up and there was nothing more they could do. frustrated we contacted an architecual engineer to look at the room, he said it was joined at the wall wrong and that 6 feet of shingles had to be replaced and a new ice shield installed, new flashing and caulking. we signed off and the repairs were done at a cost of 2,280.41. well that didnt fix the problem, we now have 5 pails in our room 365 days a year and the hardwood floor is having water come up through it and the florr is squishy when you walk on it.i am terminaly ill on a fixed pension now what can i do.
i cant sleep at night worring what im going to do with this room. its embarrasing to have people over and see the pails all over the place,the floor has to be replaced now,the room taken down and re-installed.all this will cost in the neighbourhoood of 50,0000.00
The subcontractor (Nobody told me that I was not dealing with four seasons) Came back twice and were not able to fix the leak either time before going of business. I called the home office and complained, They were very cordial and sent out another contractor to provide me an estimate to fix the bas Mortar that I had used in the are where the door was leaking.I threw him out of my house. It still leaks and the black mold is getting worse.
Well, for a 22,000 sunroom that I took a 15 year loan to pay, what did I expect? It's about 4 years old now and when I get the money to fix the door and replace the indoor plywood they used as a subfloor over my outside deck. Or maybe I will take it down. After all, it is about 5 years old, how long did I expect it to last?
We contracted a sunroom in March of 2006, to be completed by Thanksgiving of the same year.
We sent in our money as requested, paid ahead as a matter of fact, and when work started in august, we found that the company employes mexicans, who spoke little or no english, lounged around my backyard on their siestas, etc.
After stopping construction when I noticed them putting the wrong roof on my room, and refusing thier attempts to get me to concede the fact that they made an error, they tore it down and started over.
The sunroom, to this day, is still not complete...It leaks, it still has paper on the doors that the workers never came back to take off, the drywall has huge holes in it caused by the 500 lb. electrician they sent out, we are missing locks, screens, the cheap 1/4 luan they put on the underneath is warped and falling off, the outside light flickers like a strobe light and causes me migraines, so we can't even use it...
I refused to pay them their last 10% until they fixed all the issues, which they did not, yet they took me to court for their money....
The judge refused to look at my evidence (pictures of the flooded floor, holes in the drywall, etc.) stated that he couldn't make them finish the job, but I was bound to pay the money because of the contract.
So, two years later, I have an unfinished, leaking sunroom, and am out $44,000.00
As stated previously, I paid $44,000.00 for a leakproof sunroom, which remains unfinished, leaking, and totally unsatisfactory. I have filed coomplaints with the BBB against this particular contractor and the home company in NY, to no avail...my only other option I guess is to go to the TV stations.....
oue sunroom was installed in 2002 and had many leaks from the start. we ahd them come out numerous times and all they did was caulk the panels. afeter the warrrenty ran out they refused to come back and fix the problem. since the problem was from the begining of the installation the waranty shouldnt matter, it was never fixed from the start. we sued in 2006 and they agreed to fix the problem that the arcitech said was the problem. turns out that the arcitech was wrong the room still leaks steady and we have no resolve since we won our original law suit with full dismissal.called four seasons and someone came out and looked at the room and said that all the panels had to be removed and re-caulked at a cost of 7000.00 . why didnt they do this from the start and why did we have to sue to get any action. i think they knew from the start that they should have removed the panels and re-caulked but wouldnt because of cost. i think they acted in bad faith from the start.
oue sunroom was installed in 2002 and had many leaks from the start. we ahd them come out numerous times and all they did was caulk the panels. afeter the warrrenty ran out they refused to come back and fix the problem. since the problem was from the begining of the installation the waranty shouldnt matter, it was never fixed from the start.
we sued in 2006 and they agreed to fix the problem that the arcitech said was the problem. turns out that the arcitech was wrong the room still leaks steady and we have no resolve since we won our original law suit with full dismissal. called four seasons and someone came out and looked at the room and said that all the panels had to be removed and re-caulked at a cost of 7000.00 . why didnt they do this from the start and why did we have to sue to get any action.
i think they knew from the start that they should have removed the panels and re-caulked but wouldnt because of cost. room still leaks from 6 different locations causing damage to floor and we have to leave pails on the floor every time it rains, thois is our main room and it looks terible having pails all the time
We have a water leak in one of the ceiling panels and also water is coming in where the house and the sunroom connects. I had three roofers to look at the job and they state that Sunroom did not come down far enough with the shingles nor did the put a drip plate in. We als got a large amount of condensation and when we called them they said that is normal. As we looked behind the siding we noticed that there was no insulation and they charged us for insulation.
Water damage to the carpet and we had to take it out. Twice I had to replace sheet rock and insulation. We also have water damage on the studs and floor.
I have sent certified mail to Stephen and the Consumer Affairs office in Holbrook, NY. To date nothing has been done. Now the leaking is happening all over the room. For this to be a warranty for life product Four Seasons does not keep up the same spirit they have when they are selling this product. If I had to do this over again it certainly would not be with Four Seasons. This was an investment to add this addition on my home so that it can leak constantly.
I am sure where the leaking is continuing the water has rotten the wood between the sunroom and the home which will eventually have mold if not already. Leather furniture is damaged from the water. Grandson had to be taken to the doctor because he slipped down in a water that was in the sunroom (where another leakages is taking place)
I called them and it was inspected April.9th, Today is April 15. I still not hear from them.
The consumer have paid an expert amount of money for the product. I look forward to have a product was done by experts.
Sunroom was poorly constructed. Numerous leaks have appeared, and water is seeping into kneewall and below floor and ceramic tile. Foundation and glass structure is uneven. Contractor has attempted to fix numerous times via caulking, but other contractor and engineer say it is poorly constructed from the bottom up. More information posted at: http://fourseasonssunrooms.ws/ Even though manufacturing company and contractor claim independence, the contractor is the required vendor for the region, and parent manufacturing company allows promotion as their installer for the region: http://www.scaparo.com/
Leaking, water damage, mold, sliding door not closing properly due to warping of aluminum framing.
Sunroom was installed, but never finished. We pointed out leaks to the workers, and never heard from them again, until 2 months later when we got the bill for the last 10% installment. I called the company and advised them that I would pay when the job was completed. They installed the wrong door, the room leaks in at least 3 places ( I have pictures and witnesses), the electrician wired up the lights incorrectly, the outside light doesn't even work, and damaged the wall putting his conduit through, which was never repaired. Drywall installation was shoddy, 1/2 gaps between the drywall and the trim, flashing was never completely installed, missing a window screen, which I did not allow them to install as it had a hole in it, missing parts of the window handles which was pointed out to the job manager. 1/8 luan was tacked underneath the sunroom, and is falling off, and the heating unit does not operate properly.
Four Seasons continually promised to us that this buildout would take ten days or less and they were a big company who has a great reputation and they guarantee their sunrooms for life. So far our biuldout has taken over a month! The project is now deserted while we keep hearing that next week they will finish. This has gone on now for four weeks.
I called Maude in consumer affairs in New York and she was very flippant and also told me next week. That was two weeks ago. In the meantime we cannot proceed with any of this and every time it rains I get so stressed out trying to drain the blue tarp make-shift roof that we have.
We live in Austin and the builder was upset that he kept having to go to Austin to fix the blue tarp after all of our rains that he told me the subfloor was our responsibility to keep dry. How do I do that with no roof and no returned phone calls? The builders also left cigarette butts and loose boards with exposed nails face up all over our lawn and we have small children.
They trampled on our flowers and plants even with me constantly reminding them to be careful. I had even put chairs around the plants to protect them and they moved them away. They also dug very deeply too close to a very large red oak tree that we have and before I knew it they sawed off the root. When I went outside and got very upset with the men, they laughed at me and said that wouldn't hurt the tree. I said they should have consulted with me before they did that. I am hoping this big oak tree survives. It is big and beautiful and provides tons of shade in the summer and is probably worth thousands of dollars.
I wouldn't go with Four Seasons Sunrooms. Get a reputable local builder who will be around tomorrow. Four Seasons is around but doesn't return phone calls. They are not worth their added costs!
Possibly the large red oak tree in our yard was killed when the builders dug too close to it and sawed off the roots. We will see if this tree survives. There are also plants and shrubs that were trampled on and killed by the builders.
I signed a contract on Feb 7, 2006. Weeks later when the design arrived in the mail, it was not even my house, I called and informed them and months and many phone calls later they came out to take another look, weeks later gave a new drawing, which was problematic architecturally. They made another attempt to correct the issue but by this time I was not convinced it would work and did not want to spend more money with this company.
I asked to have the project cancelled and was promised paperwork. Again after many phone calls including filing a complaint on their corporate web site, I received a blank form in the mail, afetr several phone calls,
I finally received the form, which say my refund would come in 2 back-to back payments. More than one year later I have no refund and will need to take lega; action to get my funds back.
I will never agin work with any unit associated with this company and I am going to use every mans I can to get the word out about this company. I am in public relations and in addition to filing a suit, I plan to contact the local television station as well.
Something needs to be done about companies like this. They bring down the image of all contractors and that is unfair to the many good contractors I have owrked with over the years.
The Four Seasons sales team gave me the name of the only installer in my geography that was a licensed Four Seasons Sunroom installer. I signed a contract for a sunroom addition to my home to be on a second story.
The whole situation was a nightmare over five years time and ended up with me selling my home to escape any additional nightmares.
In a nutshell, the salesman told me the room came in two colors. Neither one was a good match for the home but I wanted a sunroom since I was young so I went with the brown color.
Several weeks later, before receiving the sunroom on site, I was looking at a catalogue and found it came in a third color which was what I wanted. I called the installer to tell them of the error. They gave me a very hard time but after many phone calls and discussions they agreed to change the color of the materials in my order. That became the least of my problems.
When construction started, I had to deal with several subcontractors hired by the installer. They were 'crooks' according to the installer's lead man and in fact, my sunroom leaked from where it attached to the home and ruined the new carpet in the sunroom. It took three roofing jobs to get the roof to stop leaking into the sunroom floor.
There were problems with electrical outlets and other issues which were very difficult to resolve.
The installer installed drywall where the room attached to the home that was crooked and full of air holes. I contacted Four Seasons and asked them to help me as they told me to work with this installer. Four Seasons, to their credit, did provide me with a small check to pay to have the work redone just so I could make my final payment to the installer and close out the contract.
The room was finished (18 months after the contract was signed).
Thirteen months later, I noticed a mushroom growing between the floor and the sunroom wall. I was concerned and called the installer. He told me that it was not his problem since the 12 months of guarantee was up.
I hoped it was an isolated event. After one year, however, the suspended Sunroom floor began to feel soft under my feet near the outside wall. After paying two different window repairmen, they said the sunroom windows were leaking and the leaking was occurring on the subfloor under the now laminated finished floor I had installed (when I had to get rid of the carpet due to the roof leaks).
I called the installer but they were out of business by now. I called the Four Seasons Company and told them that since they told me to use the installer that gave me nothing but problems, I was turning to them to find out what was wrong with the leaking windows.
After many months of haggle, they agreed to send an expert to my home to examine the windows. He did a walk around and said the problem was the window installation, not the windows. After more months of haggling, Four Seasons sent the expert back to my home to reinstall the windows.
At this time, the damaged laminated floor was removed to expose the subfloor.
The entire sunroom was taken apart and put back together (a cost I was told would have been $20,000 if I had to pay for it). Two weeks later, the windows leaked again on the subfloor. Four Seasons told me again, it was an installation issue (even though their expert installed the windows this second time).
I called everyone I could find at Four Seasons in desperation and finally talked to an engineer. He told a window installer at my home how to caulk the windows to prevent them from leaking.
Knowing that the only thing that is keeping the windows from leaking again is caulking and that most of the caulking is below the window unaccessible to the homeowner without taking the sunroom apart, I decided the only thing I could do to assure I would not have to pay $20,000 to repair them when the caulking fatigue sets in, was to sell the home. That's what I did. I sold my home after I spent 7 years remodelling it to be my final retirement home.
My lesson is that Four Seasons guarantees their windows. However, a leak is, from their point of view, always an installation issue.
The windows are of such a poor design that not even their installation expert could install them so they didn't leak.
They are only water tight because of gobs of caulking.
Needless to say, I tell everyone I meet to never, never, ever buy a Four Seasons Sunroom. It's my opinion that the windows are totally unfit for home use. The problem is made intolerable because the homeowner can't get to the areas to caulk without taking the room apart which costs thousands of dollars.
four seasons sunrooms by warren in niagara on the lake, ontario canada was very good at selling this sunroom and expecting the money. when they put up the sunroom it leaked around the bottom and finally after many attempts at caulking they had to take the whole thing down and put it back up. it solved the problem and i was very happy. finally they came and put the siding on it and ever since then the condensation inside is so bad that it drips and puddles all over the floor. bill never returns my phone calls and the solutions that he came up with did not solve the problem. it is a very expensive sunroom and this should not happen. this is part of my living room and its the same temperature.
this is a vinyl sunroom and there is no damage yet but if it keeps up it wiil ruin the laminite flooring inside.
Back in 2003 we purchased a Four Seasons Sunroom, we spent about $35,000 on it so it wasn't a small purchase. It was completed in November and performed flawlessly until it snowed. When it snowed, it leaked like a sieve - we had ice forming on the inside of the structure and huge ice buildup on the outside. Thank goodness we hadn't yet had the pine flooring put down. In spring they fixed it, (or so we thought) they found that the gutter was misinstalled and was caused an ice dam to form. So we installed the floor. Winter 2004/05 it snowed again (pretty predictable in our part of the world, it does it every year in winter) and unhappily the sunroom leaked again.
There was so much water running through the strucure that the drain holes on the outside were continually running. The problem is that if water is continuously running and it's cold out (which happens a lot in winter) then it freezes. When it freezes it blocks the drain and then the whole structure fills up with water! Of course that water has nowhere to go except out of every crack it can find. We had the whole gutter down spout was encased in ice up to 4in thick. It took me a week to melt it using electric deicing cables. By the way, I now run deicing cables all winter - there was no mention of that requirement when they took my $35,000. Inside the sunroom we would have a wedge of ice from floor to ceiling that as it melts provides a steady stream of water which can flow over the floor and also underneath the new pine floor resulting in great black mould stains on our new floor from the water coming up from underneath.
Of course Four Seasons were kept well aware of the situation and they agreed to come back out in spring once everything had thawed. This time they determined that the sunroom was misbuilt due to poor instructions and a key seal had not had sealant applied. On a number of occasions they admitted that they had some issues with this designs performance in snow. So now, we think we are leak free, although it's a bit hard to tell as last winter was very mild with little snowfall. But how could that be the end of it, I still have my wrecked floor. Reasonable to think that Four Seasons (or should we refer to them as Three Seasons) would repair the damage? I thought so. They didn't and after having given me the run around for months (and they never reply to letters, ever - I think it must be company policy) the best they came up with was for me to claim on my homeowners insurance (one wonders what the Insurance industry thinks of this), and they refused to even pay my deductible!
Now, the actual cost of the new floor probably isn't that much, $1000 at the absolute maximum and probably closer to $500, way less than the profit that they made from me. To be honest, I could (and probably will) fix the floor myself, that's not the issue here. The issue is that I spent a boatload on money on something that did not meet it's basic required quality and the company does not stand behind it's own failings in delivering me the product.
I am a single woman who has always dreamed of having a Sun Room on my lake front home. I contact Four Seasons since they appeared to have a good reputation. Roger a salesperson assured me I could have a hardwood floor in the sun room as there would be no condensation. In fall of 2002 I had a Four Season Sun room installed on my home. During instalation the panels were installed wrong leading to an argument with the contractor, Jay. This issue could not be resoved before winter prevented construction. During the cold weather condensation started. The bottom four feet of the panels were covered with condesation that froze. The sliding doors were frozen shut and I could not open them. The floor had water standing up to 1 deep and out a foot from the walls.
My initial contact with Kim K was unproductive and they would not do anything to my Sun Room until it was paid in full,she said I had broken the contract and was not acting in good faith. I had already paid $17,000 and I held back $5,000 due upon final completion.Four seasons finally sent representatives to the house and they said it was my problem. I needed to add more heat ducts. The room has three heat registers and a cold air return. The room is 15 by 13 or 195 square feet. The cold air return was added on the advice from heating contractors, who indicated that there was enough heat and the cold air return would only make my furnace more efficient.
I added fans to circulate the air in the room with little effect. I added a thermostat that allowed the furnace fan to run constantly, as recommended by Bob B. The condensation remained , the electric bill went up. At this point the walls are covered in black mold. I have had no response from Four Seasons since August 2004.
I have spent $17,000 on a room I cannot use. The floor is starting to deteriorate. I am concerned about the black mold being a health hazard. My $500 worth of oak flooring cannot be installed and is in danger of being comprmised by warpage as it is stored in the garage. Furniture has been ruined by condesation drippage. During the winter when the doors freeze shut I have no emergency exit.
My wife and I contracted with Four Seasons on April 4, 2005, giving them a substantial downpayment. Today is November 2, 2005 and only because of several insistent phone calls from me has any work even begun. Phone calls go unanswered. They simply DO NOT return phone calls. The receptionist who picks up the phone says there is no one in who can help me at this time, but my phone call will be returned as soon as possible. Only after I threated to call the Better Business Bureau does anyone indeed get back to me. This has been the case over and over. It's simply unbelievable.
In early October, when no work had even begun, I called the company to complain. With my threats of Better Business Bureau, Four Seasons sent a work crew out the next day to do the initial demolition of my existing porch. My wife and I thought, Wonderful! No way. They didn't return. They left a huge pile of dirt and aluminu m siting on my lawn, which will now have to be reseeded. When I called to complain they said the Township was holding up the issuance of the work permit. Four Seasons said they had called the Township several times and were put off. I called the Township at 10:50 AM. AN inspector was on my property at 11:00 AM (the administration building is one mile from my home). No problem. He said the permit can be issued immediately.
Why was I able to get it done in 10 minutes when Four Seasons had had 6 months and couldn't get it done? A work crew has been to my home one time since the initial demotilion. Again, that was because of my calling over and over. Today, November 2, I have no idea when I will see work really started. I left 4 messages last week. NO ONE has returned my calls. NO ONE. This has been a nightmare experience.
From day one they installed the Unit we had a small leak. Last July we had a major leak and we called for service. They sent a technician to look at the problem and scheduled for repair service. The secretary called and canceled the appointment and never rescheduled. Numerous attempts made by us to have service including calling the head office. The secretary cursed us because we complained to the head office. She said that now she will not talk to us. The owner Al got involved and said he will take care of the issue. As of today we never heard from them.
The first complaint was the door leaked with rain, snow etc. They did finally get new door replacements from Four Seasons. The door handles on the doors kept falling off. They never did fix them, finally had to call a locksmith so they didn't fall off, now the lock binds up and is very hard to lock. In the meantime, it leaked. Brian from Professional Glass and Mirror came out and looked at it and said must be my house roof, they always were. I had an independent contractor come out and look and he put in more flashing up under my shingles and said the roof was fine. Still leaked. He came out and caulked the roof of the sunroom again after talking to Four Seasons 1-800 number. They informed him, they did not fix any problems, that the installer did. The installer has basically gone out of business, as he told me to get someone else to fix it. So basically I am paying to have someone put a roof over the top of the roof of the sunroom to keep it from leaking. This is very poor and shoddy instalation and service, I would never recommend one to anyone!
We purchased our home in March 2000. I was a previously owned home and the owners had put in a Four Seasons Sunroom. We originally looked at the house in January and upon first impressions the room looked okay. In the Spring of 2000 we noticed that one of the windows seemed to have condensation on it, it was actually in the window pane, it looked like the seal broke.
We called Four Seasons and they said they could replace the window for $350.00 but could not guarantee that the other windows wouldn't do the same. Sure enough the seal on the window that they replaced went the next year but so did several other windows. We decided that we would go to see them personally, the person we talked to I think her name was Melissa was very rude and after several months of pursuing them we got nowhere and finally gave up. Today as I look at the sunroom I decided to file this complaint. Since we last talked with the Four Season's People they have gone out of business and moved out of the area. How they ever talked the previous owners into this room I don't know.
All the windows in the room have lost their seal and it is like looking out at a fog. The windows have leaked onto the the blinds that are attached to the windows and have made uogy borwn stains. We can't even enjoy the view any more. It would cost and enormous amount of money to replace the windows.
We purchased a sunroom. When we called them about problems with it, they would not return our calls for months. When they did call and visit, we found out they do not back anything. They did not install it properly or finish it. Pretty much brushed us off.
The room has leaks that caused mold to grow and turn black. We had to remove paneling and insulation to expose damaged wood and walls. They came back and did the calking outside that was never finished and a wall that was not level with hit with a mallet but not fixed. They gave us suggestions on how to fix it ourselves.
I bought my townhome approximately eight months ago. Since that time I continue to have water leakage in the sunroom. Although the perpetrator was here twice in seven months and could not locate the source of the leak, my numerous calls to him usually go unheeded, or scheduled visits are not carried out. I do not receive a courtesy call at these times, therefore waiting all day in vain.
The few times that I have spoken with Mr. Greene he tells me it rains so often that there are not enough dry days in between for him to do any caulking. This is not the case as there have been many times between rainy periods that he could have worked. On that note, because of the frequency of rain, the damage in the room continues, and I am not able to use it. I truly believe that I have been more than patient, however I now feel very frustrated and pessimistic, wondering if Mr. Greene is simply waiting for the guarantee on his room to end at the end of this year.
The sunroom continues to receive extensive water damage to walls and wood structure. Furniture is ruined through dampness, and I am afraid the almost continual water on the floor tile will result in damage there as well. The painted walls of the structure show black, moldy stains in some areas with peeling of the walls. I am concerned with health risks because of the mold and dampness.
