Your advertisement regarding Pitts is ludicrous to say the least! That is "what happened". I would love to hear the consequences for the idiots that made the advertisement!
Consumer Complaints & Reviews
Cooktop cannot be cleaned of spots; oven electronic controls are so hard to push it is rarely used; dishwasher finally fixed after many attempts and working properly (for the moment).
I want someone to call me and tell me how to clean the cooktop and how the controls could be adjusted or if I can have the oven replaced. Overall rating: no star!
We recently completed construction on a very upscale residence in Westover Hills Texas. It was completed in November of 2009. Our outdoor kitchen consists of Viking Grill, Cooler, and Ice maker. Every piece of equipment has had to be serviced or replaced. Recently, the week before 4th of July, the ice maker stopped working as well, for the second time.
Ferguson was contacted and a work order was issued to CW Service. We have been without ice maker ever since, and we are told that the part is still a week out. This Customer has been without this unit for a full month in the middle of summer in Texas and needs this matter resolved. This unit needs to be replaced. It created an inconvenient situation during the heat of summer, including the biggest Summer Holiday, in an area that was designed and built to entertain with convenience.
On 16th of June, I purchased $3955.73. worth of bathroom items, tub, swan-stone tub/shower surround, toilet, swan-stone vanity top. I was informed by sales consultant that swan-stone would need 10 days for order. On 18th of June, Ferguson delivered a partial delivery minus the swan-stone tub surround and vanity top which would be in around 28th of June. On 28th of June, I called Ferguson and was advised by the sales consultant, who took my initial order, that they were having some kind of problem with the swan-stone's run and that an additional 10 days would be required for delivery.
On 13th of July I contacted Ferguson again and was informed by sales supervisor that their sale consultant had erred on my order and that I should be receiving my order sometime around Friday, the 16th of July. In the meantime, I had contacted Swan-stone who advised me they did not have any issues and in fact, they had 10 tub/shower surrounds in stock and available for delivery. The issue is that Ferguson has received my full payment since June 16, but they has not confirmed a sure delivery. I had planned the refurbishing of my bathroom based on their initial delivery schedule, and I only have a 1-bath home.
When I had advised Ferguson that I had filed a Better Business and Consumers affairs complaint about their customer service, the Supervisor stated that I should have contacted her and not the Sales consultant. Besides, Consumers and Better Business had no teeth anyway and that she could have helped. I advised her that I had contacted Ferguson numerous times, and also had been informed that she was made aware of my order problems. As of this writing, I'm still without a bathroom vanity top and a tub/shower. I am awaiting on their delivery of which I still do not have a confirmed date.
I'm a 100% disabled Veteran, who lives in a 1-bath home and have been without a bathroom sink or tub and shower since June 28. This has resulted in me having to shower at family members' homes every morning which involves driving 10 miles each way.
